yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
Way to post something unintelligible.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Torob:
Already pissed off at the phone for its performance, but today it really hit home

I just traveled to another city with not much resources, but my phone did the usual "randomly turns itself off" When it did before, i would just turn it on... i didn't mind much as i hoped new firmware would get released and i would change it anyway

Well this time, it didnt turn on... i got stuck at black screen + 2 bottom leds on after the Samsung logo (the one that glows) I got the latest firmware from Bell... JH2 i think it was called? Phone was rooted, with ryanza lagfix on it... ADW launcher set as default or widget locker home... on or the other

Thats pretty much it... the phone already was dreadfully slow... so much that i hated it because i know its such a good phone and its firmware/software problems.. it can't be hardware -- can it?

So after waiting and not being able to figure anything out.. I did a factory reset through recovery mode

now im all fresh.. But the phone doesnt recpgnize the sim i have in.. It shows the icon of a sim with a red exclamation mark beside it

Does my sim need changing by store or should i try a custom firmware
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
Well guys, bad news.. coma issue still happens with the replacement phone.. I've been in the office for about half hour and noticed it was going good for a bit. Then I decided to check FB updates and as I was scrolling through the screen froze.. I waited for a couple of minutes, swiped it around and got no activity.

I haven't tried it with the voodoo lag fix (which one user said didn't give him the problem anymore), so I may try that tonight.

Worst case scenario I'm thinking of these alternatives..

1) Wait for Froyo and hope it fixes it

2) Suck it up and just don't use the phone much in areas with very poor Data reception - kind of a stupid alternative considering it's a fricking communications device

3) Look at maybe getting a Desire

4) Go back to my old stomping grounds and get a Torch (ugh)
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
Coma #2 just occurred..

I have to make note that I did notice a difference in this build.. in my previous kernel build I wouldn't see the H/3G at all if I was to leave it away from the window at my office.. however with this phone, it constantly stays in H and at times 3G.

I don't know if that means anything.. but it's just something I've observed with the short time I've had it in the office so far.

Which is much better than the previous kernel build as at least I can send tweets, and do other stuff that requires data now.. but either way.. at the end of the day, it comas.
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Still Not Working

Just thought I'd throw my 2 bits in as well. Wife got this awesome SGS last week (puts my Telus Hero to shame). However, the freezing and lock-ups are terrible.

I tried the WCDMA band fix (as per above), but it still does not work. Phone still locks up when it goes to sleep. Have not tried the APN On/Off app - maybe that will be the next step. Seems like it has the most success as a bandaid.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
what is different on the towers over at calgary/edmonton than it is over here in Ontario ?
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Thats a really good question. I have no issues anywhere with my Telus Hero (currently running HTC's OTA 2.1). Why does the SGS have issues when toggling towers/bands??? Or is that even the problem??? And if its not the problem, why does APN On/Off seem to bandaid it???

Is the signal more consistent in the east? Or is that even the problem? The SGS will still lock up and require a restart if left alone long enough (even in a good signal). A low or intermittent signal will definitely speed up the problem - but this problem will happen no matter what!!! At least thats the case with my wife's phone. Can anyone else confirm this?

FYI - hers arrived with UGJH2 - no updates have been done.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
I've read that Telus owns the towers in the West, and Bell owns the towers in the East..

Other than that I have no idea in regards to differences.

I bit the bullet and my buddy's going to exchange me a Blackberry Torch today.. It's going to be my temporary phone while I keep an eye out on future Android devices. Maybe the Desire HD since I doubt there'll be another Galaxy S phone for another year.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
there must be a Technical reason why SGS works fine in Ontario, but not over there

something must be configured differently.

Are there any Rogers/Fido users in Calgary/Edmonton that can confirm if they have the same problem with the comatose SGS on poor reception?
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Is anyone using an unlocked SGS with a Telus SIM? If its a Telus/Bell issue, then an unlocked phone with a Telus SIM should work. If its a hardware issue with the SGS, it will still lock up. Doesn't seem to be any complaints from the US users - just GPS problems. Weird...
[Galaxy S I9000 Q&A, Help & Troubleshooting] PatcheZ:
yeah... still getting comas at specific locations. lol

however, i haven't had many dropped connections while dialing/receiving calls.

yub, using telus sim in my unlocked sgs.

yes and no... seems like they might be having a similar issue with the captivate... except that they're returning/exchanging phones at an alarming rate and pointing it on GPS...

thus... will try that instead now... going to turn off all gps/location related apps and only use when required.

ps. kinda miss my hero too, but it was definitely worth selling it to buy the sgs!
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
i belive digi-geek was making reference to the USA people running the bell I9000M on USA, not Captive version
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Are you using APN On/Off? Does it work? I'd like to find something temporary so at least my wife can use her new phone. Not that big of deal if she simply has to enable data to sync email, etc... and then shut it off again. However, if it doesn't work I won't even bother installing.

Also, everything GPS and Location related is turned off on her phone.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
If you turn off APN, your phone will not freeze..
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
OK, thanks bestbeancounter - I will install and we can test tomorrow. I will follow up with results.
[Galaxy S I9000 Q&A, Help & Troubleshooting] greendot1:
APN on/off works as a temporary fix. Personally I turn APN off when I get home since that's where I get no reception, and leave it on otherwise (I have wifi on when I'm at home anyway, so it's not too big of a deal). Get the comas much less frequently now, and it's normally because I forgot to turn APN off, or I went somewhere I didn't realize would have no reception.
[Galaxy S I9000 Q&A, Help & Troubleshooting] PatcheZ:
:s

i cannot accept using APN On/Off as a fix or temporary fix as turning off the data on an android phone pretty much defeats the purpose of it.

a point that has been brought up a few times is that the freezing occurs more often in low reception or in basements and such... for me, i know a couple locations that give me a much higher chance of freezing.

if you can figure out those places, might be a good idea (for now) to turn off data in those locations while leaving it on the rest of the time. (yeah, what greendot1 said above)

however, that being said... if my phone is freezing that often... i would probably return the phone under warranty for another one.

and thanks for shooting down my theory on the GPS, now i don't have to test it.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
You're so right.. we shouldn't have to use a frickin app to cripple our phone just to make it do what it's suppose to do.. I'm so disappointed at Samsung and the phone because of it.

In the meantime I'll wait for the next future android device that actually works, while I downgrade to the Torch.

Bah!
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Well I tried using 3G only (I usually have a full signal excepting work), crash within hours. EDGE however, 2+ days and no problem.
[Galaxy S I9000 Q&A, Help & Troubleshooting] brunes:
Just wanted to update - I have now been running a week with the new kernel and NO ISSUES AT ALL.

I am convinced the problem is in the sept20 kernel and it has absolutely nothing to do with hardware.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
And all you did was run the voodoo lag fix?
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
Im using unlocked stock JH2 i9Km on telus - coma problems all the time in Calgary west, but none whatsoever in Toronto west.

Eagerly waiting for more to post results after voodoo kernal change.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
[Solved] Comatose Syndrome

WOOOOOOOOOOHOOOOOOOOOO!!!!!!! YAY!!!!!!!!!!

I FOUND IT! i was able to reproduce the Comatose problem in Toronto twice

it also confirms that NoBars apps will prevent that from happening.

http://xdaforums.com/showpost.php?p=7999389&postcount=28

to reproduce it was rather easy, but certain conditions must apply

you need to be with signal, then immediately run to an area you know it doesn't have signal for sure

before the Status icon changes from signal to no signal

you must have the phone with the screen OFF (sleep)

then when you reach the No Signal Area, try to wake up the phone... taadaaaaa!!! the screen will take a horrible long time to wake up, and it will give you the warning to Force Close or wait

even if you go back to an area with signal it will not respond, and or vice versa even if you go to an area with no signal it will not respond because it's already locked up.

the quickest solution is to hold the power button for 5 to 10 sec to turn off the phone then hit the power button to turn it back on again

the Comatose Syndrome will NOT happen if you go into the no signal zone and then wake up the phone AFTER it has lost the signal

so the trick is to make it Crash during the TWILIGHT ZONE that is the only way to trigger the Comatose Syndrome in the SGS

Conclusion after this research:

- NoBars can help prevent the Comatose Syndrome situation by disabling the line when you are in a WEAK reception area. it's automatic.

- APN On/Off switches help as well, it's manual

- Chances for this to happen is not very high in Toronto, I had to force the conditions for it to happen.

- Toronto has less blind spot that other areas

- Calgary/Edmonton area needs more tower to cover the blind (weak) spots to provide better GSM/data reception, and reduce the Twilight Zones
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vectorferret:
I am in Ottawa, using Rogers as carrier with an unlocked US unit. Phone worked for week with no problems. Then began occasional comatose. After a couple of days comatose became instantaneous (seconds after phone was shutoff) regardless of location. Turned off APN with Quick Settings. Worked for 26 hours with no comas, then, the coma every few seconds came back. Problem appears to be gone now with APN off and NoBars, will update as I can.

Model: SGH-T959

Firmware: 2.1update1

Baseband version: T959UVJFD

Kernel: 2.6.29

Not sure where I can find more details than that.

After a few minutes, the coma after a few seconds returned, with both APN off and NoBars. :(
[Galaxy S I9000 Q&A, Help & Troubleshooting] PatcheZ:
All gamer, your endless energy and unwillingness to give up to reproduce this problem is amazing.

I'm very thankful for your efforts.

At least we know how to cause the problem now...

But I'm not sure if it's a tower thing as mentioned before... I have never had problems with my hero
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Wow AllGamer. Nice work. And congrats to everyone for helping diagnose this. So there you go Samsung. Your USERS just identified your problem. We know you have the link to this post. No when will you have the FIX READY???!!!!

Also no issues with my Hero on Telus. I think its something to do with how the SGS is handling the change in connectivity.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Torob:
For those who lock up and get frozen in a black screen.. Go get new sim cars and see if that works...

I made the quick decision to go into recovery and reset losing all my files only to find out that I was getting sim error after...

I took it to bell in market mall (calgary) and got new sim put in.. Now I'm alright but even the bell guy said this is a huge problem everyone is having.. And that when I can I should send it in..

Before I told him about my issue, he said "its doa right?"
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
if you really want to reach out to Samsung it should be on their wall

http://www.facebook.com/?ref=logo#!/samsungmobilecanada?v=wall

they wont officially confirm anything in this forum

more official twitter and facebook links for Samsung

http://xdaforums.com/showthread.php?t=792205
[Galaxy S I9000 Q&A, Help & Troubleshooting] Modified_Grays:
This kernel (2.6.29 darae.ahn@sep-20#2) came out in August and not September 20th. This is the same kernel that I've been having all my comatose problems on.

Could you please provide more details about this VooDoo fix and the kernel you moved to.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Modified_Grays:
Now What?

First of all, another big thanks to AllGamer in trying to diagnose the problem and for providing some many links and advice. (If you really want to show thanks use his donate button. ;))

Secondy.....now what? Other than posting our displeasure on Samsung's facebook page....what are the next steps?

Is this a software problem or a hardware problem?

If its a software problem, then how do we get Samsung to move on a fix? (Sounds like this problem is more prevalent in Calgary, than Toronto).

If its a hardware problem, then Bell/Samsung should be refunding our money, even if we're past 60 days, as the product is defective.

I'll throw this idea out there again, but if that many of us are having problems in Calgary with our phones, than we should approach the News and explain our disgust with Bell and Samsung. I figure this would get the issue out there and force Bell to come up with a better solution for its customers.

In the meantime, I'll get posting my problems on the facebook page.
[Galaxy S I9000 Q&A, Help & Troubleshooting] dmulligan:
I am using a SingTel i9000 in Calgary and was getting comas almost daily an sometimes several times in a day. I installed jpk last week and since then I've had no more black screen crashes or comas as you call them. However I am still getting the phone going into a no signal state that is easily corrected by putting the phone into airplane mode momentarily.

I've tried grabbing logs right after this happens using alogcat. I've found no smoking gun but I have found a lot of sim state changed messages. I am no expert but I suspect my sim and with Tarob and others reporting a new sim card fixing their problems I am very tempted to try another one myself.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
just a reminder people, if you do post to facebook, try to keep it polite for better results

thanks all
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
Amazing Persistence AllGamer, very nicely done :-)
[Galaxy S I9000 Q&A, Help & Troubleshooting] thegandalf:
Thanks AllGamer!!! Makes absolutely sense.

Since JPK I did not run into this problem yet. But as it seems to need a lucky situation...

Thanks again. Absolutely great!
[Galaxy S I9000 Q&A, Help & Troubleshooting] adeel_9298:
Count me in ....

I have the same issue, it has happened twice in a week. I don't usually keep my 3G internet on, I use APNDroid to keep it off and turn it on only when I need it.

But what I noticed was that both the times my phone went into coma, I had internet left internet on.

I am on Qtel provider in Qatar (Middle East). So what worries me is that it is not limited to a single firmware or kernel or service provider. I hope it gets fixed by a software update, otherwise I will return it. We don't have a return policy here, but I have done this before with HTC magic as it used to randomly restart itself :)

I love the handset, but this bug is a deal breaker. I might shift to Nokia N8, but it depends upon the N8 reviews.
[Galaxy S I9000 Q&A, Help & Troubleshooting] homergoalie:
NoBars helps it but unfortunately doesn't prevent it. Was at a friends place in Halifax on Friday, the phone generally turns off in his apartment because of the poor signal, this time it was fine. Went to the metro center to watch a hockey game and bang, sleepy sleepy.

Only read about the APN toggle later in the weekend, will try that out next time I am there.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vertumus:
Sorry to disappoint you, but this NoBars didnt solve my prob. Only what solved it is when i turn off APN. I just try it with NoBars (APN on), it goes to comma. I turned apn on, enable NoBars and left my phone. Next time when i wanted to unlock it, comma.

BTW I am not from Canada

Thank you for your effort, it is highly appreciated
[Galaxy S I9000 Q&A, Help & Troubleshooting] brunes:
Yes.

But I do not think the lag fix is what solves the issue. I think it is something else in the kernel that is different The VooDoo kernel is not the same as the JH2 sept20 kernel, it is based off a different build totally.

And, I was not having this issue for the first week after I got the phone on launch day - I only started having it when I got that sept20 kernel that shipped with JH2 that Bell pushed out.

This is false because I was having this issue all the time in an area where I have 5 bars signal, my office desk.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
Not exactly sure why but when I use NoBars it prevents my phone from getting into the Comatose Syndrome

if i do not run NoBars, then i can reproduce the Comatose Syndrome fairly easily, with NoBars running i can't reproduce the Comatose Syndrome
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
Baah - first coma back in Toronto

AllGamer, In typical comatose syndrome there is _never_ Force Close warning. Also, screen does not need to be off. If screen is on when coma happens, image stays frozen and battery continues to wear down in the background.

In other news, baaaaaaaaaah, I just had to restart my phone today - I just observed first coma after being in Toronto for a week :-(
[Galaxy S I9000 Q&A, Help & Troubleshooting] homergoalie:
Allgamer, I have to try the APN toggle, I installed, works fine just haven't been in the situation where it would effect it yet.

I have in the back of my mind that it's a data issues, the only app I had running was gmail, need to find an area where I can recreate it on call to test it out some more.

So yours will turn back on with holding the power button? The last two times it happened I had to flip the battery out and back in to reset it.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
If you hold the power button on for about 5 seconds it will eventually come on.

I bit the bullet and got the BB Toch yesterday after doing my DOA with my 2nd SGS. I feel the Torch is an inferior product compared to the SGS. I miss my SGS already =(.

Lets hope the next SGS fixes all these issues, because I'm just waiting to jump back into a phone similar to the SGS (without the problems).

With both of my SGSs I never got the force close while going into a coma either. What made it freeze was definitely the jump between getting data service and not getting data service. APN on/off was the only thing that fixed it 100% of the time.
[Galaxy S I9000 Q&A, Help & Troubleshooting] adeel_9298:
Observations....

Today I observed a couple of things and below is the summary:

1) Phone goes into comma only when wifi and APN (Mobile Internet) both are enabled. If WiFi is off, it won't go into comma.

2) What happened today was, I was connected to my home WiFi and APNDroid was also enabled. When I left my home and entered into the elevator (Almost no signals inside elevator), the phone had to switch from WiFi to 3G, and bang .... Comma.

3) I tried with WiFi off, and it does not go into comma.

4) Even with screen on, it can go into comma.
[Galaxy S I9000 Q&A, Help & Troubleshooting] fade496:
Tried turning wifi off in a low signal area....Coma within seconds. Only fix that's worked so far is turning off data.
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Same situation with my wife's phone. APN Off is keeping it alive.

She can use WiFi for data when in range ... but no mobility with that option.

And as many have said before, shutting off mobile data is not a solution. Why take a fantastic SMART phone and make it DUMB??!!?!? Lets all keep our fingers crossed for some kind of patch or update!
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
i've not been able to reproduce it with the screen ON

it only happens to me if i have the screen OFF when entering from a signal area to a non signal area

if the screen is ON, then i can not reproduce the Comatose Syndrome
[Galaxy S I9000 Q&A, Help & Troubleshooting] JJNutty:
Mine has a few times. One time it locked up while I was on a call. The call dropped and I looked at my phone, was able to hit the end call button but part way through to returning to the home screen, it froze.
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
If the screen is on, my wife's phone simply freezes. It will not respond to anything, except a 10-second power button reboot. I'm only guessing this is similar to what happens when the screen is off. Both situations require a reboot to rectify. We have not seen the force close error - yet....
[Galaxy S I9000 Q&A, Help & Troubleshooting] fade496:
Happens all the time with me with the screen on.

I wonder why none of the tech blogs are picking up on this. They all made a huge deal when Apple had their antenna issues. And it's not like its only a few of us. Bell actually changing their DOA policy is an admission that something more serious is happening, isn't it? Otherwise they'd just tell us to send the phones in.

I'm going to be doing my DOA soon. Won't fix the issue but I guess at the very least I'll get a new phone with a few less scratches on it :)
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
This wifi off clue could be a significant one. Anyone else confirm yet?

Oh, I see fade496 saw that didn't work
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
just a minor update

Since i've re-installed NoBars, i'm no longer getting the Comatose Syndrome.

I know that this doesn't work for some of you, but it's something to keep in mind.

either that or manually turn on/off APN widget, might be a faster solution for some people.
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
I have a feeling too that you are correct on this one that - potentially coma is induced by a (failed?) hand-off.
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
Firmware Versions Affected

So far comatose syndrome only observed on :

JG9

JH2

... that's it??

Not observed on:

Any JMx?

Any Froyo?

Is my above summary incorrect?

Happening in Canada / Europe / Middle East ?

And No U.S.A. / No India / No Australia ?
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Same over here. WiFi on/off does not affect coma. So far my wife's phone is specifically linked with mobile data.
[Galaxy S I9000 Q&A, Help & Troubleshooting] homergoalie:
Not wifi here, each time mine has went out it has never been on.

It could have to do with data of some sort. The last one I had voice signal as I called and sent a text. Within 20-30 mins it was in a comma. Never went to a new location with poor signal, so at some point the hardware was fighting to achieve some sort of interaction with a tower that maybe threw it into a loop.

I swear the only thing that could have changed my signal was the fat guy at the end of the isle and he didn't move enough ;)