[XPERIA X2 General] xwing_5:
My conversation with SE - USA

Agent Patricia: Hi, thanks for choosing Sony Ericsson Chat Support. My name is Patricia. How may I help you?

Paul: I have the Xperia X2 and it has been very flakey since i bought it. Althought the internet has been fine for a while this morning I cannot get any connection at all. Can you help me??

Paul: I believe the settings somehow were changed

Agent Patricia: Do you get an error message when you try to connect to the internet?

Paul: yes, "cannot connect to the internet, please check your settings

Agent Patricia: That means that the settings were changed. It happens if you reset the phone o something like that.

Agent Patricia: In order to get the internet settings into your phone again you need to contact your service provider so they can send the settings to you.

Paul: When i go to communication manager and check "enable data connection, it will not allo mw to do so

Paul: I get a message "data connection could not be changed"

Agent Patricia: Have you tried to reset the phone pressing the Reset button located on the back of it?

Paul: yes

Paul: several times

Agent Patricia: In that case, please contact your service provider to make sure you have the correct settings.

Paul: Done that already , same problem

Paul: the phone is not allowing the data connection to work

Agent Patricia: You'll need to update the software on the phone.

Paul: Has there been an update after June 2010?

Agent Patricia: No, but the update is also used on technical issues to make sure that the phone works properly.

Paul: This will reseet my fhone?

Agent Patricia: yes

Agent Patricia: Please check if you can try this: To set up Internet settings from your phone:

Tap the Start icon > Settings > Connections > Connections Setup.

Tap Next to configure your device with MMS and GPRS/HSPA (Internet) settings.

Paul: this is very inconvenient

Paul: I have had nothing but trouble with this phone

Paul: I have reset the phone many times already.

Paul: Why is this phone so buggy?

Paul: It has given me so many problems

Agent Patricia: We are sorry for the inconveniences that you are having with the phone.

Agent Patricia: I am trying to help you fix it.

Paul: I have bought many phones from and never had so many problems as this phone has given me

Paul: thanks for trying to help

Paul: but this phone needs a complete overhaul

Agent Patricia: Were you able to try the steps I provided before?

Paul: yes. . . same problem

Agent Patricia: You may try updating the phone using the Sony Ericsson Update Service and if that doesn't work contact us at 1-866-766-9374 as we will need a technician to look at your unit and determine what the problem may be.

Agent Patricia: You can also try to configure Internet settings manually:

Tap the Start icon > Settings > Connections > Connections.

Tap Add a new modem connection.

Enter a name for the connection, then select Cellular line (GPRS) in the drop-down box, then tap Next.

Enter the Access point name, then tap Next.

If required, enter User name, Password, Domain and Advanced settings. Tap Finish.

Tap Manage existing connections and select the connection you just created, then tap OK.

Note: To get the required information for manual configuration of Internet settings, please contact your service provider.

Paul: ok

Paul: same problem

Agent Patricia: I understand.

Agent Patricia: Please do as suggested before.

Paul: Reset the Phone?

Agent Patricia: Call in.

So I have to reset my phone? Not acceptable.

If I call in, I do not think that I will get any other support since the phone was bought in Europe.