yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 Q&A, Help & Troubleshooting] TheChancellor:
Is your phone a Bell Galaxy S?
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
This is exaxtly why i was saying the phone is not really off

Most of the time it's just hung due the lag of whatever App or service is running in the background

The most notorious is Android Market, it queues up downloads until it gets a good connection

If you queue up like 20 Apps to install, your phone can get lock up for like 30 min, which for most people it will believe the phone is off

But if people knew, and wait long enough, the phone will come back and work as usual

That is just one scenario, there are other stock apps and services that can cause a similar effect, but not as noticeable, like emails, account syncs, picasa syncs, just to name a few
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
I gave it 90 mins after it comatosed (with screen on) to see if anything would change, but it stayed frozen.

I have also noticed that if you want to get it to coma as fast as possible, all you have to do is do as much data transfer as possible over mobile e.g. have gps running, keep scrolling around the map while also downloading podcasts and uploading to youtube etc.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
Seems like the best App to reproduce this issue is by installing a torrent app, then downloading a large iso.

In a way this is also similar to the android market scenario, like when you download maps and upload to youtube.

This also confirms it's still related to the lag issue which is related to the slow file system i/o in the phone
[Galaxy S I9000 Q&A, Help & Troubleshooting] 604ravi:
"Coma-gate"

This "Coma-gate" situation happen to me in Calgary.... I emailed Bell with the following email, but they just told me to send it in for repairs! I can't be without a phone while they take their sweet time sorting this issue out, but it may be my only option because it has been over 30 days!

My wife and I recently bought 2 Samsung Galaxy S phones,

but they keep turning itself off... by itself. On my phone, it happens

anywhere from 5 to 20 times a day. It also happens 2 or 3 times a

night...while we sleep, I check through the night and last night i

counted 3 times!!!

It is extremely frustrating, as I miss calls and texts, and I can never

rely on my phone to notify me of activity including morning alarms. I

have to constantly check it to see if its even on...

I have returned one Galaxy S to bell mobility because it kept turning

off. I then got a new one. Same thing. In fact, this new one seems to

turn itself off more than the other one.

My wife's Samsung galaxy S is also doing the same thing! What gives?

My wife and I want to change our new Samsung Galaxies to iPhone 4. We

have spoken to so many Bell reps in your stores and nothing has worked.

please can you help us.

******does anyone think i could swap it out for an iPhone4?? really need a reliable phone here, any hints, help or advice will we appreciated
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
It most certainly does not, that logic is all sorts of flawed.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Modified_Grays:
Hmmm, it looks like several posts are missing from Saturday. There were a couple posts from MadWhips & AllGamer Saturday morning, but today they're gone. I know when I tried visiting the site last night I got an error message saying the site was down for maintenance....looks like resulted in some posts being deleted.

MadWhips & AllGamer, would you mind reposting what you had put up late Friday or Early Saturday.

MadWhips - you had a post about your 48 hr experience with APN turned-off.

AllGamer - you replied to the above and suggested several other apps to try to. One related to a app that can be used when you have "No Bars". (I was hoping to try out your ideas....but the post is gone....:confused:)

Thanks.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
yes, there was a server roll back, and it lost everything on the last 24hr

the nobars link is available here

http://xdaforums.com/showpost.php?p=7999389&postcount=28

it's original goal was to save you battery by not scanning the towers as often when signal is POOR

disabling the Radio will also disable the APN data, that many are suspecting is the cause of the comatose phones that are hung when it has POOR signal

However i stand by the files system Lag theory, it's more plausible than the poor signal theory
[Galaxy S I9000 Q&A, Help & Troubleshooting] Modified_Grays:
So I also tried out the "APN On/Off" suggested by MadWhips.....and my experience is the same as his.

With the APN turned off, I've been comatose free. :D

Turned the APN off at 7pm Friday night, went to bed, woke up and the phone was still on. ;) Drove out to Lake Louise, spent a bunch of time in areas with no service around Morraine Lake, drove back to Calgary, and the phone was just fine.

9pm Saturday night APN turned back on....within 20 minutes.....comatose phone. :mad:

So, it looks like using "APN On/Off" is a possible BANDAID solution. (Kinda pointless paying for a data plan, if the data portion of the phone is turned off.)

(I am still puzzled why the phone worked flawlessly for a month and then started having problems. I guess I may just need to try reformatting and starting over fresh.)
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
try the NoBar App

see if that works better, at least it makes it "automated"

Also, do you recall ever selecting downloads from Appsbrain/Android Market recently, and not getting the downloads completed?

Another good thing to do is to install Android System Info, and see what is running under the hood.

Android System Info

Apk: http://www.appbrain.com/app/com.electricsheep.asi

the most detailed app to see and poke every little thing inside your phone
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
The problem with the NoBars idea is that it will only work when there's absolutely no signal. I know in my case that the problem is exacerbated by low signal, but that I never have absolutely no signal where the problem occurs.

As to missing posts - check the front page: system crashed, and they had to restore from a 24hr old database.
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
So, I wrote a quick shell script to capture logs, and periodically grab `ps` and `top` output. It creates a new folder every time it's run, and I've got it set to start on boot, so the last set of logs should be easily identifiable, and after collecting a few offending sets of logs it may be possible to correlate events that occur near when the issue becomes apparent. Of course, if this is a driver bug then we probably won't see anything from the logs, and it will likely hurt my battery usage a bit, but if it pays off will be well worth a few days of poor battery.

Really, I should be doing this on stock firmware, and will revert to that if absolutely necessary (ie - the logs are too polluted), but in the mean time I'd like to actually use my phone (when it's not frozen ;) ).

If anyone is interested (requires busybox, because I'm lazy):

#!/system/xbin/busybox ash
date=`/system/xbin/busybox date +%Y%m%d-%H%M%S`
/system/xbin/busybox mkdir -p "/sdcard/logs/${date}"
/system/xbin/busybox mkdir -p "/sdcard/logs/${date}/top"
/system/xbin/busybox mkdir -p "/sdcard/logs/${date}/ps"
for buffer in main radio events ; do
/system/bin/logcat -f "/sdcard/logs/${date}/${buffer}.log" -r 1024 -n 1024 -v long -b ${buffer} '*:V' &
done
while [ 1 ] ; do
/system/xbin/busybox ps wwuax > /sdcard/logs/${date}/ps/`/system/xbin/busybox date +%s`.log
/system/xbin/busybox top -n1 > /sdcard/logs/${date}/top/`/system/xbin/busybox date +%s`.log
sleep 30s
done
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Actually yeah, earlier on I mentioned that mine went only to voicemail when called. Interesting difference.

On the topic of APN, my phone has been up and running now for... 52 hours 11 minutes since I turned APN off, where it was dying multiple times a day before.

Interesting.
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Certainly that could be a case but I have to wonder if it is the most frequent. Mine absolutely dies, all I know is that it is not off at the time. It can also happen once a day or several times per day for no clear reason. And things like Market and running services is not something I am thinking here - I can only speak in my case but I am not unfamiliar with how a computer works inside. My phone was certainly doing something, but not something it should not be doing by default, cleanly.

Connected via WiFi but not APN however, I do not see the issues (so far).
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Nice idea, I'd usually jump on that too but I am opposed to modifying my phone if I do not have to, root and such. Please do drop in any notes you find.

I am not opposed to the OS/Lag AllGamer is talking about though, the thing is with this is we can not exactly rule anything out until we are very certain of specifics. It is possible the bad F/S is somehow related but for now it does seem far fetched. The HTC Desire forums have people talking about pretty much exactly what we are here..
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
Nah, happens with either RFS or Ext4, so it's not related to the filesystem.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bertpaho:
Samsung Shuts Down

I have an unlocked ATT Galaxy S or Samsung Captivate which also turns off intermitently. Will the recently release update help with this problem? Will it lock the phone again? Thank you for your feedback.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vertumus:
I never had turn it self off in my house when I am on WiFi. Never. That is the first thing that I noticed with this problem.

I have app quick settings and it has option to turn off APN , so I will try it and let you guys know. Its really starting to be frustrating.
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
I don't know what the 'recently released update' is I'm afraid - I don't follow the Captivate firmwares. I can tell you that I've been through JH1->JG5->JM8, and all of those firmwares exhibit the problem. I have no idea if any of the 2.2 firmwares have resolved it since I haven't tried them at this stage, but none of the 2.1 firmwares I've tried have made any change to the problem.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
i'm trying to reproduce the problem the few of you have reported and experiencing, i just want to get a better feel of what signal conditions can trigger that effect.

My office building have the perfect conditions to reproduce it, unfortunately it's not happening as easily as one would expect

the area of the office near the building gets good signal

i go into the server room the signal is poor to horrible

i go to the toilet (i think this part was intentional :p ) or the stairs area of the building i have absolutely no signal at all

yet I'm unable to get the desired non responding effect on any of those places

i do not use WiFi, i find WiFi slow compared to 3G/H

anyways, if either of you can provide me more details, perhaps we can make it happen
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
At my house I have what may as well be 100% signal for someone who does not live ontop of a cellular tower, and it happened totally at random. When idle on a desk for several minutes/hours (for the freezing up, unable to turn on) or being actively used (reboot loops, also happens when idle).

At work I have nearly no signal at all, and in some bits of the room none at all. It never once crashed here and I am starting to see why; when it has no signal or very poor and is on the last bar of an EDGE network the data basically fails, I cant use it for anything. And since turning off the APN I am now at 60 hours with not a single reboot or lock-up.

I think the total lack of data connection in my work room was essentially doing the same as disabling the APN. The cellular data connection is without a doubt the key here. Without one, no problems but with one its chaos.

Now my question is simply what is happening on certain handsets of ours that is not happening on other peoples? The issue is clearly global, GSM, UMTS and CDMA (or whatever the USA uses). It is happening to people with different intervals, it is happening to some people on the same network as those who have no issues at all and it appears to happen to the same people despite multiple handsets.

I have a new SIM, one of those that can be snapped out into a Microsim so very new. Still happening.

Could somehow our individual tariffs be involved? Odd question perhaps but looking at the current evidence.. I have had a data connection on my contract with T-Mobile Deutschland since about the time time the iPhone really popularised it with the masses, my tariff is super old and I have a hideously limited 3g connection that is unlimited but 0.33mbps in speed. I am starting to wonder if this somehow is influencing things, as unrealistic as it sounds.
[Galaxy S I9000 Q&A, Help & Troubleshooting] lgkahn:
my guess is there is some bad app that when trying to get a data connection and fails. goes into some endless loop tying up the phone.. not everyone is running the app so that is why not everyone is seeing it.. and the bug is only in the apps failure to get a data connection or maybe even something happening in the middle of a data connection....

someone with this try stock clean flash and not running any apps such as weather news etc that require a data connection.. and see if it still occurs.. also make sure not to run something like setcpu that changes the default cpu mode which can also cause freezes
[Galaxy S I9000 Q&A, Help & Troubleshooting] bertpaho:
Spoider, I do thank you a lot for your info. Bert
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Mine was having reboot loops at least after a full firmware reset and SD format, JM1 from Kies.

I do not remember if it was freezing anymore, but rebooting over and over yes - and that has stopped with the APN off.

All I had installed was stock applications and my Google Account at the time. Unlocked i9000.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
for reference

my SIM card is very old, it was from at least 10+ years ago when i had those old dumb Nokia phones as seen in my siggy

on a 6GB data plan, unlimited everything else between accounts, at night time and weekends

my phone have close to 400+ Apps/Games installed, no lock up, reboot or any weird thing.

maybe if you guys post which Apps/Games are installed on your phone we might be able to find a common app that might be doing that?

i can easily install and try any app that might be suspected and see if i get the same problem.
[Galaxy S I9000 Q&A, Help & Troubleshooting] d7me:
and my SGS has been up and running now for 45 hours and 48 minutes since I turned APN off :)
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
I can confirm the problem is the same as Madwhips and others in regards to APN.

During times when it goes into coma mode with the screen still on, 3G was jumping off and on from No 3G to 3G even though signal strength (bars) were 3 bars or higher..

If I put it away from my windows at the office I can guarantee to get my phone into the coma state.. sometimes even if I put it near the window it will go into a coma.

Last week, I reached a coma state score of 18 (it went into the coma state 18 times from the instant I walked into my office to the time I left the office, regular 8.5 hour work day, by lunch time it was already at 10). The reason I wanted to do it was because my buddy who works at Bell got the SGS as well and he had no idea what I was talking about when I say the phone freezes in low reception area (Until this morning I got a text from him saying he knows what I'm talking about now since it happened on his SGS).

So after downloading APN on-off today, I put my phone away from the office windows like I always do when I want my phone to go into a coma, and it didn't go into coma ONCE..

Although it's only been half the day, I will periodically check again to see if it will go into a coma again.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
okay that's good to know it can be reproduce on request for the ones suffering from the problem, when you keep APN on.

but what is running under the hood when on your phones?

what Apps do you have installed?

which phone carrier?

what APN settings?

what type of SIM card?

ROM firmware version?

Lag Fix, No Lag Fix?

... that's all i want to know at the moment.

if possible before it goes to coma mode, enter *#0011# to see the status of the signal
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
what Apps do you have installed? - I got a ton, but here it is

Google Maps

Poynt

Barcode Scanner

ScoreMobile

Opera Mini

Google Sky Map

Epicurious

XDA

Handcent SMS

Facebook

Seesmic

Whatsapp

Air Control

Asphalt

Moron Test

Hyper Jump

Wordfeud

Ninja Kaka

Angry Birds

Flick Kick Field Goal

VLingo

Battstat

Weathereye

Smooth Calendar

NoLED

which phone carrier? - Bell Canada

what APN settings? - inet.bell.ca, port 80, proxy is web.wireless.bell.ca

what type of SIM card? - No idea.. whatever Bell offers..

ROM firmware version? UGJH2 (this happened on JG9 as well)

Lag Fix, No Lag Fix? - No Lag fix
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
lets see what the rest of the people have and see if we can find something in common

just out of curiosity, are any of those games/apps you got installed supported by ADs ?

if so try installing this http://xdaforums.com/showpost.php?p=8337550&postcount=77

that should ease up on the data connections it wants to open to download stuff
[Galaxy S I9000 Q&A, Help & Troubleshooting] lgkahn:
also my guess would be handcent or facebook.. you can set facebook to not sync automtically or try removing both of those for a day and see if it makes a difference..

also no led plays with the sleep mode stuff try removing that first
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
i have handcent, facebook, Weathereye, XDA, no led, Opera Mini, Google Sky Map, google map, and barcode scanner installed from that list...

it might be something else.
[Galaxy S I9000 Q&A, Help & Troubleshooting] renerz:
What Bell store are you going to here? I'll go to the same one to complain so that I know they've heard of it before. ;)
[Galaxy S I9000 Q&A, Help & Troubleshooting] MadWhips:
Hi Everyone,

I have one new piece of info, but I really don't know what to make of it, and it only has to do with Canada. ( I can see from this thread coma problem is affecting people in other parts of the globe however.)

Some background again:

Phone is stock JH2 purchased in Ontario on Sept. 8th. Unlocked and I'm using it on Telus. My SIM card is from Nov 2009 when I first got it with my GSM HTC Hero.

My SGS is not rooted, no lagfixes and do not currently have any other 'likely suspect' apps.

I have been keeping APN off as my bandaid solution to keep phone from comatosing. This has been working 100 percent since last Thursday morning till Monday night.

When cellular data connection is OFF, phone WILL NOT go into coma period.

Ok, here's what I have also found to my utter surprise. The coma problem has only been happening to me in Calgary, and not in Toronto area at all. The first week after I bought the phone, I was in Toronto area the whole time, and it never happened. I went to Calgary and started noticing it from the next day onwards. This morning I returned to Toronto and the problem seems to have gone away. I had my APN turned ON all day, auto-refresh also turned on via the power bar, and was using GPS / my tracks / heavy browsing anything to see if it would go into coma and it did not. This would have been impossible in Calgary, where I could get it into coma in 15-30 mins anytime of the day.

I noticed there are a few on this thread from Calgary area. Are there any other areas in Canada as well where comatosing is being observed? Is there anyone in Toronto area seeing the issue?

I'm really scratching my head on this one now... this throws another wrench into our investigation. I know it is only been a day that I have been here, but I'm stumped as to how it is not happening any more for me here.

Reading the quality of posts on this thread I have confidence we can solve this ... but at the moment it seems to be a hell of a mystery!

I have no evidence on my end that this could be related to any particular app, but who knows. So I'm continuing to watch this thread very closely, as should Samsung.
[Galaxy S I9000 Q&A, Help & Troubleshooting] ab111:
Calgary

Hello, I thought I would chime in on this issue as well. I am currently experiencing my phone going into coma and I live in Calgary. I haven't taken my phone anywhere else yet but my phone only seems to do this when it struggles for reception which the only place so far is where I work. My phone is not rooted, not lag fixed or anything. I do not have facebook installed or any suspect apps. I have turned on location based on wireless networks and this has not fixed the issue. I use airplane mode so that I can still listen to music but this is a pain as I can't receive calls/texts.

Hoping for a solution soon,

ab111
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
If you read the thread, you'll get most of that information - various firmware versions, various SIMs, obviously various APNs since it's on various carriers, both with and without lagfix.

As far as apps go, I have none of the apps bestbeancounter has installed (except for Google apps, as bundled on the device), so that rules out a specific non-stock application being the problem.

Most of the requested information has already been proven irrelevant here, except maybe APN - proxied vs non-proxied, but bestbeancounter is proxied and I'm not, so there goes that.

This is not a simple matter of one mis-behaving application pegging the processor - there is something more seriously wrong here, and wrong on stock firmware, certainly a wide range of 2.1 firmwares.

Unfortunately mine dies only very intermittently (3 times yesterday, none for 2 days prior), so I haven't captured any logs yet.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Modified_Grays:
"Coma-Gate" - Strikes Calgary (Deep NW)

My location has been inferred from previous posts, but yes I am in Calgary.

1) Purchased the phone August 17, 2010. Had no issues with comatose phone until September 14, 2010. Since then it has been continous, until recently when I've started using APN On/Off

2) During that first month I took it down to Pincher Creek and back with no issues. Down Highway 2 (great service coverage), back up Highway 22 (no service coverage). Used it for two days straight in the field, with no issues around going comatose.

3) I find the phone will most often go comatose, when I am at home in my basement. At my office in downtown Calgary, I've rarely had this problem. Up until September 14, I didn't have this problem in my basement.

4) Just a random thought.....if lots of people are experiencing this issue in Calgary, than we should all get together and go on CTV's Consumer Watch. I figure a Prime Time News piece showing a room full of PO'd customers should gets BELL's attention. :D

But, perhaps we should first try a "softer" approach to getting action....like what was done for the 3-button fix.

Here is the location of one of AllGamers posts on how to get Samsung's attention on this matter. (Sorry as a new user I can't include a clickable link in my posts.)

xdaforums.com/showthread.php?t=792205

It is my suggestion that everybody experiencing the comatose issue to:

a) Go to the above thread.

b) Once there, use the link to the Samsung Canada Facebook page.

c) Leave a detailed comment your experience with "Coma-Gate".

Anybody got ideas on the best place in BELL to register our problems? So far it seems people going in on their own, get the usual..."you'll need to bring your phone in for repair line."