yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Bell "Policy"

There have been many posts regarding the Bell return/exchange policy.

The "official" statement we received from the Bell retailer in Edmonton is this:

14 day full return or exchange **IF LESS THAN 30 MINS TALK TIME**.

30 day "store warranty" where they will send the phone in for service if required.

No 60 day policy - they claim this was "invented on the internet forums".

1 year warranty with Samsung.

So basically, after 14 days or more than 30 mins talk time, the phone is yours. You then have 30 days where the Bell store will "help" you get it serviced. After that, you have to deal directly with Samsung.

This is typical of most carriers - and I think its an absolute crime. 30 mins talk time? Come on - thats absurd. And even the 14-days. You mean to tell me that we can get 14 defective phones - and STILL end up with a dud after it all.

This is SO infuriating.

Oh yeah - and THEN the "rep" has the nerve to tell us that he's had a Galaxy since they came out and its been 100% fine. Pair that up with an email from Samsung tech support (12 days after I emailed them!) telling us to "take it in for servicing". And then pile on the issues trying to get Kies to recognize the frigging phone. OMG technology is becoming SO FRUSTRATING and customer service is becoming NON-EXISTENT!!!

End of rant.

Just and FYI on my wife's new phone and SIM --- it does still coma once in a while, but nowhere near as often. It does show some lag occasionally, but can be fixed with a reboot. And sometimes texting completely hangs - it just says Sending.... but never sends. Again, fix with reboot. All-in-all, the phone is amazing when it works. Its kind of like making that spectacular chip shot and finishing the 18th hole with a birdie. Even though the rest of the game sucked, there's always that spectacular shot which keeps you coming back. So she's past her 14 days and is committed to the SGS now. Hopefully some kind of updates will follow and this turns into a scratch game instead of a whack-f*** affair.

May the force be with you .... wherever the Galaxy takes you...
[Galaxy S I9000 Q&A, Help & Troubleshooting] bestbeancounter:
That sucks that the retailer told you that, because when I went in for my 60 day DOA my sales rep called a number, said he wants to do a DOA on a SGS, mentioned that "he was told this is the number to call for the 60 day DOA", exchanged ESN numbers with the person on the other end and it was a done deal. All of this took less than 10 frickin minutes.

So that Bell rep LIED to you about being invented on the forum.. He/She probably didn't give 2 sh!ts about it and told you the policies they have off their fricking template. He knows dam well there was a 60 day DOA that was confirmed with a Bell Rep at a retail store AND a Manager of another Bell store, both here in Calgary. I'm kind of angry that the person you dealt with would straight out lie to you like that.

That is absolutely ridiculous. I don't know how long the policy expires but I did my exchange 2 weeks ago. Then 3 days later I went in for another DOA and swiched to a BB Torch because my 2nd SGS didn't fix the problems.
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Just PM'd you bestbeancounter.
[Galaxy S I9000 Q&A, Help & Troubleshooting] bmattb:
Return policy is all over the place

So after reading what digi-geek wrote about the return policy, I called Bell World in the Eaton Centre and spoke to the same guy that signed me up for my latest 3yr contract and was told this:

- he had not heard of this problem

- they are not experiencing many DOA's with the Galaxy

- I have 30 days from time of purchase to return the phone.

Thoughts? Suggestions?

After reading everyone's comments, I'm fairly sure that even if I do return the unit and get it replaced, it will possibly (and probably) occur with the replacement.

I think I should just so Bell has a record of the issues with this phone, but what a pain in the butt.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
call another store, specially the ones with an on site service center
[Galaxy S I9000 Q&A, Help & Troubleshooting] charsplat:
Good luck so far

I'm a Bell Calgary customer. I was experiencing about four lockups a day. Bell DOA'd my phone (not willingly) and the new one had the same problem.

I tried restricting the bands the phone used following instructions on another post (below) and so far (fingers crossed) no issues. I'm running about 24 hours without a crash. This is abnormal.

1. on the key pad, type *#*#197328640#*#*

2. Select [1] Debug Screen

3. Select [8] Phone control

4. Select [7] Network control

5. Select [2] and selection

6. Select [2] WCDMA band []

7. Select [6] WCDMA 850

UPDATE: It's now been about three days without a single crash since making this change. Prior to this I would usually crash about 3-4 times a day. This is looking promising!
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vertumus:
I moved from JM1 where I had commas to JP6 and I will see is it still happens
[Galaxy S I9000 Q&A, Help & Troubleshooting] fade496:
Just did the 60 day exchange myself in calgary. The dealer had to call Bell and do the swap but about 20 mins later (for both mine and my wife's phone) our SGS' were swapped.

Unfortunately as others have said, the phone still locks up.

version JH2

kernel 2.6.29 darae.ahn@sept-20 #2
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
Guys, for those of you who are still experiencing the Commatose Syndrome, try this SuperPower app

http://xdaforums.com/showthread.php?p=8625753

it's a way better solution than using APN On/Off + NoBars combined.

give it a try, and post back feedback if it works better on crazy signal zones

thanks
[Galaxy S I9000 Q&A, Help & Troubleshooting] Modified_Grays:
Just my 2-cents on the 60-day return policy.....

I called Bell customer service last week about my phone issues and asked about the 60-day DOA policy. The rep didn't know anything about the 60-day policy and was pretty sure that it was only a 30-day policy. At my request he looked into it further and managed to find a bulletin stating that the DOA policy was extended to 60 days.........however there are conditions......you must have brought your phone to a service centre within the original 30 day window and registered the problem. (According to the rep, the only reason that the 30-day window was extended to 60 days, is Bell didn't have enough phones to give people a DOA replacement immediately.)

So, if you didn't bring your phone in for service within the original 30 days, then supposedly you don't qualify for a DOA return. However, from the sounds of other posts that doesn't appear to be true.
[Galaxy S I9000 Q&A, Help & Troubleshooting] JFBlouin:
Does somebody (with a better english than me) want to write to Consummer Reports to get their help in this case ?

A good way to publish the coma-gate, auto shut-off
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
install this App to prevent the Comatose Syndrome

http://xdaforums.com/showthread.php?p=8637872#post8637872

Cheers! :)
[Galaxy S I9000 Q&A, Help & Troubleshooting] greendot1:
I followed charsplat's directions (below) and after about a day and a half I have had no lockups. I normally turn off APN as soon as I get home otherwise it will go into a coma within 20 minutes, but to test this I haven't touched my APN and it really does seem to be working.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
greendot1 try the app listed above

set your phone back to normal
[Galaxy S I9000 Q&A, Help & Troubleshooting] digi-geek:
Froyo for Galaxy S

I shouldn't be surprised considering the drop in customer service these days. But, I am still amazed that Bell is able to get away with so many different "policies". It appears to vary from location-to-location. One thing that HAS been consistently blurted out to us is "Oh...no...we have not had ANY issues with the SGS. This is the first I've heard of it!"

I really hope this is just a software thing. So far (knock on wood), my wife's latest SGS with the new SIM is running well. And even more hopeful is Samsung's release of Froyo :D

http://www.samsungmobile.com.sg/news-events/pressReleasesView.do?pressNo=4464
[Galaxy S I9000 Q&A, Help & Troubleshooting] greendot1:
I may give it a try if it freezes again, but for now my phone is actually acting normal, so I don't want to change anything yet.
[Galaxy S I9000 Q&A, Help & Troubleshooting] fade496:
Tried restricting the bands as you suggested. Running on 3 hours without a Coma :)

Usually the phone coma's within minutes at work.
[Galaxy S I9000 Q&A, Help & Troubleshooting] pourrite:
Since I posted this (almost a week ago), I have not experienced any more coma on my SGS.

I'm quite sure that origin of this instability is not unique, but give it a try, this may help some of you.
[Galaxy S I9000 Q&A, Help & Troubleshooting] DarthV:
NoBars seems to have fixed my hangs here at work. But every once in a while NoBars itself just doesn't want to turn the radio back on properly.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Skycake 21:
Tried limiting bands to just 850mhz, no coma after a day and a half. Just wondering though does limiting the bands affect your service in anyway? Bell calgary.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
there is a better app than NoBars now

http://xdaforums.com/showpost.php?p=8637886&postcount=392

check a few message above, install the SuperPower it works way better 2G/3G switch works too!
[Galaxy S I9000 Q&A, Help & Troubleshooting] almaalma74:
related to RFS, sometimes RFS can't fix the filesystem error and need to cold reboot...
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vertumus:
Guys, two days I am on JP6 and no commas. On JM1 I was having comma state 3-4 times per day. APN on
[Galaxy S I9000 Q&A, Help & Troubleshooting] JJNutty:
Can someone who currently using apn off or another method to resolve this issue please stop using that method and see if their phone still freezes? For some reason, my phone hasn't fell into a coma for 2 weeks now and I haven't done anything to try to fix it. Weird.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
topic stickied
[Galaxy S I9000 Q&A, Help & Troubleshooting] JFBlouin:
Hi. I just see on a french web site that Samsung release Android 2.2 Froyo today for the Galaxy S beginning by Europe follow by rest of the word.

Any others informations about that ?
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
there's a huge SPAM about it over here

http://xdaforums.com/showthread.php?t=785823
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Although I was not continually leaving data roaming on I spent 6 days in Holland and not once was there an issue using regular 3G/EDGE. As said, it was not the best test but I did rack up 50 euros of roaming data charges to find out!

Back in Germany now, first afternoon has gone by ok so far.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vertumus:
Guys I had commas on JM1, now I flashed to JP6 and no more commas
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
I got sick of waiting and did the reg hack update to the latest Froyo, worked great. I'm yet to notice anything about the well known issues we were having but I do notice the phone is having more trouble overall with responsiveness. Applications are zippy but frequently the OS freaks out and asks if I should wait or kill the program. Not the best outcome.
[Galaxy S I9000 Q&A, Help & Troubleshooting] lars_stecken:
Froyo

@nailerr: Did the same last night - just couldn't wait any longer. I had the same experience, very zippy and laggy. Did a factory reset because also my Marketplace was missing and now it seems to be running fine. My guess is that one of the installed apps wasn't working well with Froyo, maybe the Advanced Task Killer. A Quadrant check showed 991 without any Lagfix installed. I guess that's alright.

Couldn't check if the crashes are still occuring because at the moment I am in England in the T-Mobile net and haven't had a single freeze since. I'll see on Wednesday when I am back to Berlin.

Cheers...
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Crashing/freezing aside I caught myself wondering how fast this phone is supposed to go anyway. We often focus on the problems, what would the optimal experience be?

I looked at Quadrant for the sake of a go just now and the 2.2.x Nexus One is a fair bit faster, in those results. Not real world of course but it is no small difference. The thing that gets me is that the N1 doubled in speed from 2.1 to 2.2 where the SGS simply gained about 100 points difference over it's 2.1 software. It was no slough to begin with but does the memory used inside really count for so much?

Also did a FReset here, always do. Formatted the SD too. Really changed nothing this time, for me anyway.

It's been a day with none of the old issues anyway, that's a start.
[Galaxy S I9000 Q&A, Help & Troubleshooting] d7me:
Upgraded to Froyo ,,,, and i have no problem so far (two days)

:)
[Galaxy S I9000 Q&A, Help & Troubleshooting] fredvermejo:
In fact, JIT code in Android is optimized for SnapDragon processors and that's why it's faster in N1 then in SGS. Samsung has to port it for Hummingbird.

And since they don't fix their own problems, imagine orting the Android code.
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
True, there are more Dragons out there than birds. It's a shame because the idea of a JIT is that code can be optimised per SOC. Perhaps it will come in the future. No, no, don't say anything to ruin that thought. The Future.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
guys you are going off topic

there is a discussion about optimization and snap dragon elsewhere already in this forum.

remember this topic is to investigate about the comatose problem
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
True, quite right. I was getting distracted waiting for the first reboot or hang. Problem with random issues is you can not really predict them and I get antsy.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Skycake 21:
Been using this for 100 hours now. No comas and no notable degradation in service.
[Galaxy S I9000 Q&A, Help & Troubleshooting] greendot1:
Same for me, I'm at 111 hours now.
[Galaxy S I9000 Q&A, Help & Troubleshooting] ssj4Gogeta1:
Isn't it just that the Scorpion core used in the Snapdragon is faster than the vanilla Cortex A8 core used in the Hummingbird? 128 bit FP vs. 64 bit FP, IIRC.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Vertumus:
You are right for offtopic, but what to investigate more? It was softw prob. I didnt see any1 on jp6/jpm with this prob
[Galaxy S I9000 Q&A, Help & Troubleshooting] ek-spoz'd:
Thanks for the help. One linger question??

Thanks for all the info all. Read this entire thread today. I agree with general consensus...I get coma's all the time going through "dead zones" in the hills between Airdrie and Cochrane (outskirts of Calgary).

Currently limited my radio to the WCDMA 850 as mentioned a page back. Will continue to follow and update if I get another coma.

Bell

I9000UGJH2

2.1-update 1

2.6.29 drae.ahn@sep-20 #2

Eclair.UGJH2

Never rooted or flashed

Purchased Sept-30 from CrossIron Mills kiosk...3 button combo was not disabled

BIGGEST question for me is: Given all that everyone has determined thus far...is gut feel software or hardware? :confused: Maybe I'll be looking for a different phone altogether...
[Galaxy S I9000 Q&A, Help & Troubleshooting] dotzoki:
Well I have jp6/jpm from last week and my phone started shutting off yesterday (did it 3 times yesterday). It's also true that I installed LauncherPro (somebody mentioned that app may be causing shutdown) yesterday. Now I did factory reset and no isntalled apps - no restarts by now.

UPDATE: well it did shutt off again - i had installed OCLF and SGS from market but now removed after restart.
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
Do any of you use SystemPanel? I believe there is a free version too but I also recommend the paid version if not.

I ask because my phone is still showing random and severe drops in the battery level (I use system panel to record the stats over the week) and I wonder if this is just a glitch in the program or if my PMU/battery is actually screwed up.

I was still having this happen on the Nordic 2.2 update, but have since then gone back to 2.1 as 2.2 was not exactly stable.

If other people are having these dips I would think it is perhaps just software as it happens even when the phone is not crashing (APN Off or EDGE) but I am curious about it. A faulty PMU would explain some things.
[Galaxy S I9000 Q&A, Help & Troubleshooting] fredvermejo:
It's a SW problem and I can confirm what a said before, it's related to the PMU.

I've running Froyo (JPK) since I got my SGS (1 month ago) with APN disabled (I turn it on only when I want to check sth) and the coma happened.

All that you guys said that stopped comma is a workaround of the main reason:

When the battery is low ( less than 35%) the voltage drop across battery is high when high current is requested.

When the voltage in GSM modem is below a certain value it stops working.

IMO, there is no SW recovery for that and the host controler "freezes" waiting command responses from GSM controler.

All the things you guys are saying "stops comma" in fact they are avoiding GSM high current bursts. Switching over bands; connecting via HSDPA or UMTS and so on.

Keep battery charge over 50% and commas will never happen.

Regards
[Galaxy S I9000 Q&A, Help & Troubleshooting] dotzoki:
Well my batter is 70% and I already had two comas/shutdowns. Before I upgraded to JP6/JPM I never had these comas. I had JF3 (Eclair) and JP3 (Froyo) and shutdowns never happened, but those two sometimes "threw" out my sim card and kept restarting. I noticed also that on JP6/JPM there is no warning for low batter and the icon never turns yellow and then red. I drained my batter completly one day before these comas started. so I suspect it is a SW (software) flaw.

Is there any good way of reading system logs? I found some apps but they show only events that occur when phone was restarted.
[Galaxy S I9000 Q&A, Help & Troubleshooting] androidfury:
I stil ahvent had another lockup (3+ weeks now)

When it was gettign lockups, sometimes I would be usign the phone, and noticed there was signal bars on occasion.

more detials:

Bell (Halifax)

I9000UGJH2

2.1-update1

2.6.29 drae.ahn@sep-20 #2

Eclair.UGJH2
[Galaxy S I9000 Q&A, Help & Troubleshooting] border43:
Yeah I don't believe that keeping the battery above 50% will stop you from getting a coma....

I can go to my basement immidiately after unplugging my phone from charging to 100% and it will still coma if im watching TV downstairs.

I do however believe its a SW issue. At least, I like to think that it is, as then it is fixable... lol
[Galaxy S I9000 Q&A, Help & Troubleshooting] ek-spoz'd:
Agreed. I've gotten coma before on a very full battery. Yesterday in fact.

:confused: Seems like this is going to be one of those things that drags on for a while before Samsung/Bell admits there's some sort of problem...sorta like my the Nvidea 8600M GT GPU in my MBP. First they have to officially pinpoint it, then once they admit it, it'll take some time to rectify it. :(

Please, if anyone knows with high certainty whether this is likely h/w or s/w...let me (us) know. :o
[Galaxy S I9000 Q&A, Help & Troubleshooting] lars_stecken:
@ nailerr: since I did the Nordic update I haven't had a problem with my phone. Also it's very stable with every app I've installed. I am also running as root with the One Click Lag Fix which sped up things even more.

No way I am going back to 2.1

Cheers...
[Galaxy S I9000 Q&A, Help & Troubleshooting] funk0014:
More attention

This seems to be a big problem for a lot of galaxy s users. Maybe not that big in comparison to the lag issue, but still big.

I'm surprised there isn't a solution yet because there are so many replies to this thread. Maybe this should also be a bounty project.

2 of my friends who recently bought this phone have the same issue. While I don't have a problem.

I think this thread needs more attention!
[Galaxy S I9000 Q&A, Help & Troubleshooting] supercurio:
Sorry I didn't read the whole thread but was alerted by David Funk on twitter: http://twitter.com/#!/djhfunk

Did you found the explanations?

I can maybe help a bit diagnostics if needed, but without guarantee.

From a very very early conclusion it looks much like the behaviors when /data filesystem is corrupt (i had plenty of such cases during Voodoo lagfix dev)

Because i don't ignore the internal sd corruption issue with I9000M, i suppose that it could be related

Sorry again if I'm wrong, bug me ^^
[Galaxy S I9000 Q&A, Help & Troubleshooting] nailerr:
---edit

So are you suggesting there is a possibility of the physical memory being corrupt? It would also be hard to believe given I have had 2 SGS's and some people have had three. All we can be sure of is applications appear unrelated, happens out the box.

Ideally I would like to jam in another SIM on a different contract and see if anything changes but I have not really the money to do that.
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
i was originally under the same assumption as well

but we did some exhaustive tests, and it has been narrowed down to be truly a signal issue.

it can be replicated under the right conditions, if you are on a good signal area

but it's very easy to replicate at will on poor signal conditions.

all the details are in a few pages back, read few pages before

http://xdaforums.com/showpost.php?p=8460206&postcount=270

and also the pages after that

people using the i9000 international have confirmed to happen for them as well
[Galaxy S I9000 Q&A, Help & Troubleshooting] supercurio:
Okay

10car
[Galaxy S I9000 Q&A, Help & Troubleshooting] AllGamer:
we have found many workarounds, but no true fix to the actual problem yet
[Galaxy S I9000 Q&A, Help & Troubleshooting] guttersharkk:
hey guys, I have a galaxy s vibrant aswell,its a wonderful phone but the crashing is driving me nuts.

ive installed no bars, changed the bands and we'll see what happens.

I sell these phones, so I will try and keep you guys posted just in case i hear of a fix or an update before anyone else lol.

best of luck.
[Galaxy S I9000 Q&A, Help & Troubleshooting] spoidar:
Froyo has been solid for me for a week or two now...
[Galaxy S I9000 Q&A, Help & Troubleshooting] border43:
Sweet. But that does not help us at all as Froyo keeps getting pushed back. Now (remember, it was supposed to be september....) Froyo is set to be realeased by the END of november to all devices. That is still over a month away. I seriously am sick of putting up with this ****.

If I have to live with a defective phone for 3 months before a fix is available, I think Bell mobility, and any other providers should be reimbursing there customers for the problems. Why should we be paying nearly $100 (in my case) /mth for a phone that does not do what its advertised to do. And they keep saying "Oh well there is a fix coming out."

HOW MANY TIMES HAS IT BEEN DELAYED???

Does anyone really believe them when they say the end of november??

The cances of them delaying it even farther are very big, basing on how many other dates we were told that just sailed by without a sound from Samsung.

Its unacceptable.

And don't tell me to do the registry hack. Its not worth voiding my warranty over. That and I read that kies took 2.2 down somewhere.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Fevr:
The below fix works. I've had my phone on for about 3 days straight without a coma, and others reported being over 100hrs and still strong.
[Galaxy S I9000 Q&A, Help & Troubleshooting] sherazshahid1:
Used the above trick and it seems to be working. Immediately noticed one thing that on auto selection I get signal bars jumping issue where as on WCDMA 850 i have full bars consistently . I have hardly ever seen this on my phone indoors