[Nexus One Q&A, Help & Troubleshooting] xevilutionx:
/rant

First of all, let me say that I really envy the American HTC users who seem extremely satisfied with HTC on that side of the globe. Unfortunately, it seems that even after owning HTC phones for the last 4 years, I havent learnt my lesson that HTC Singapore is truly incapable.

My nexus one started developing an erratic screen and it was to the point where i couldnt even type a message properly without having to power cycle the device to set the screen straight. I called them on the 11th of Aug to send it in (they pick up the devices here from you, so a little kudos there), however, they were unable to supply me a loaner. They said if i sent it for repair in 2 weeks, they would be able to help me out, so I waited. On the 23rd, I called them to check, and lo and behold, the service rep says they have no loaner phones at all, and will not be able to help. I figure what the heck, time to dust off the old winmo touch pro and just send the nexus one in ... the tech promises me a 3-5day turn around. 1 week later I call them up, and the tech tells me they had a problem sourcing screens, and would need to hold on to my phone "indefinitely" ... I asked him if he was off his rocker and since I had work to attend to, I left it at that. I fired off an email at night to their customer service email address, and get a reply that it will be taken care off. Literally the next day, I get an email saying my phone is ready, and it will be couriered to me the next day. I was impressed. Needless to say, when i received my phone yesterday, I was in for a rude shock... (point to note: when I sent in my phone, even the courier remarked that my phone didnt have a single scratch anywhere on it) they had sent me the phone with the screen protector half peeled off (they didnt even have the decency to replace it since they ripped it off, but i figured since they replaced the screen, it was worth it) .. i look around the phone, and there's now a scratch right next to volume rocker. Since it was the same courier who picked up the phone, he told me to send them an email, since he himself recalled there were no scratches ... I told myself for a 6mth old phone, I could live with the scratch .. I power cycle the phone and ...

the bloody screen was still erratic! they had simple reset my phone to factory (which i had already tried, in order to get rid of the problem) and sent it back to me (since i recalled that they said they didnt have the screen in stock anyway) ... so now i am, more than a week with the phone in their hands, and nothing to show for it except a scratched nexus one with a peeling screen protector. to add insult to injury, i contacted them and was told someone would call to rectify the situation ... which obviously no one has now ...

it really sucks because i really enjoy this phone ... i bought 2 - one for the girlfriend and one for myself, and hers works perfectly fine, so i know my screen's just nuts ... now the hard part is getting the "fantastic" guys over @ HTC to fix it again, since they still said they have no loaners at all ... *sigh*

Has anyone ever had any good experiences with HTC Singapore??

if you made it this far, thanks .. i had to rant somewhere .. ><