[Captivate Q&A, Help & Troubleshooting] wiked1:
I was in the same boat deciding between the iPhone 4 and Captivate. Here’s my experience with both. Hopefully it will help someone in making their decision. I’m in the Chicago area and ATT works pretty well for me. I won’t go into details about numbers or front facing cameras because you’ve already read about that. I really didn’t want an iPhone. I had a 3G when it first came out and had nothing but problems.

Screen: First off, both screens look great. It’s like being at Best Buy comparing tv’s. Side by side they all look a little different but once you get it home either one will look great. Ip4 has truer color but the over saturated SC really pops out at you. Even though the screen is only a half inch bigger, the border around it makes it appear bigger yet. Ip4 was easier for me to see in direct sunlight. Touchscreen responsiveness and scrolling smoothness is awesome on both. I liked the SC better.

Buttons: I like the physical buttons on the Ip4. They have a definite feel to them and are in the right location or the location that I’m use to. I got use to the SC buttons but hated the mini usb connector coming out of the top. When using a car charger or syncing to a computer it’s always in the way. Whose dumb idea was that? The buttons on the bottom of the screen SUCK. They go off after a few seconds and you have to hunt and tap around until the screen gives the desired response. Again, after a while you begin to get use to them.

Battery: When I got my SC home, battery life was terrible. About 6 hrs. of moderate use and it was dead. That gradually improved and by the second week, the battery lasted all day with 25% to spare. Since I charge it every night anyway, it wasn’t a problem. Ip4 lasts several days but again, I charge every night.

Apps: I don’t really care about how many thousand apps one has over another. Who needs 800 tip calculators anyway? I probably use about 50. Android has a free app called Missed Reminder that you can set to ring/vibrate if you don’t hear a call, text etc. (Just like my Razor V3 had). Ip4 word, excel, pdf documants right out of the box. With Android I used a free app called Quick Office that opened about 80% of these documents. Sometimes I’d get an error message and couldn’t view the file.

Email: I use Hotmail and Ip4 works great and is very fast. I had nothing but problems with the SC’s email. When I first setup my Hotmail it retrieved my mail although very slowly. I could read messages but if there was pictures or attachments the pinwheel would spin (loading) sometimes 10-15 minutes before loading all or sometimes part of the message. I tried having Gmail fetch my Hotmail which was much faster but most of the time the attachments were blank and showed up as 0 kbts. I was able to view my mail & attachments correctly if I went through the browser but that was kind of convoluted way to get it done. I even tried K-9 mail which did not help. I spoke with Samsung, posted questions on this forum as well as speaking with ATT customer service. The best solution they could come up with was to clear the cache. Their final comments were that some phones are better at email than others. I had the phone replaced but still had the same results.

Keyboard: Ip4 keyboard has bigger buttons than the SC’s keyboard so it’s a little easier for me however I think SC’s swype keyboard is the best. Once I learned how to use it I’d never use anything else. The SC’s Speak to text is cool too. As long as you speak clearly, it’s pretty accurate. Great for texting and driving as long as you’re not checking for mistakes. (My bad).

Browser: Both browsers are great and to me, they seem very similar. IP4 does not support flash. On the SC you can zoom way in on text, double tap and it word wraps to the screen so you don’t have to zig zag through the message to read it. Nice.

Wi-fi: With the SC I can be 20 feet from my wireless router and I’m showing poor signal strength. With the IP4 not only do I show a strong signal, I can pick up three of my neighbors as well.

Phone/Data: Both phones have been in cases since they left the store. Call quality is good on both phones. The SC sounds a little tinny but clear. Several times I’ve had the SC echo when I speak into it. Had to reboot it and it was fine. SC has dropped quite a few calls, more than I’m use to. Often when connected to a land line so I know it’s not the other party. Phone can be lying on a table and signal fluctuates between 5 bars and 0. At 0, sometimes calls connect, sometimes they fail. IP4 has only dropped two calls so far (3 weeks) in known dead areas.

Misc: Haven’t really had any problems with the IP4 so far. With the SC I haven’t had the random shutdown issue I’ve been hearing about. I have had the phone freeze a few times while ringing and not been able to answer a call. Had the call drop while removing it from my pocket (many times). I tried removing it by the edges, front and back, etc. I also get a lot of connection error and network error messages while I have a wi-fi or full 3g signal. In my photo’s app, all of my album art shows up as an individual photo album. I have to scroll through hundreds of albums to get to my Pictures. (Maybe I’m just missing something). I’m sure the gps issue will be fixed but It’s been six weeks. You’d think Samsung would have been all over that. It’s just some weather apps, golf apps etc. rely on gps information.

Conclusion: I love the way you can customize the SC. Between the widgets and live wallpapers it can look really cool. I like customizing; I don’t like messing with something just to get it to work correctly. I think the SC is very promising but right now it’s just to buggy for me. Everyone talks about how the Froyo update will fix everything but its all speculation. At first ATT said it was coming out the beginning of August. Then it was September. Now they claim they may not even release it and wait for Gingerbread. They can’t even send out a fix for the gps. I don’t think there’s a smartphone out that does everything. I’ve returned the SC and hopefully in the future when it’s a little more refined I’ll give android another try. As of right now I would have to recommend the IP4 by a longshot.