yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] grad20_09:
called back same answer, apparently sprint doesn't like me. I told them to check again because I know that other people are getting them. This is bull. not only do i have sucky service and i paid for my Airave, but i also pay for the monthly airave service + the 10$ premium data. this is bull... Ahh yes, It was customer care, I want retentions, transferring now....

EDIT: Oh, customer care deals with employee(discount) accounts, so basically I can't get to retentions. I need a direct number.
[EVO 4G General] StealthTH:
*2, then follow the prompts to disconnect service leads directly to retentions.
[EVO 4G General] grad20_09:
I have done that twice now. No go. I guess I will try again tomorrow. It can't hurt, right?
[EVO 4G General] ginorp:
You can't see the forest for all the trees.

Who remembers to turn on/off wifi when they're home? Leaving it on is a battery killer. Searching for a data connection can be even worse. My phone is constantly using data to sync even when idle. Anything more than a quick convenient browse or application update/install would send me to my laptop, so wifi speeds on the phone aren't critical.

I called the other day and got them to send me one.

I haven't received it yet, but it shows up on sprint.com as another line on my account with a new number. I'm assuming its a VOIP line. I will have to try the analog port out when I get it. Has anyone tried the analog line yet?

I know its the Airvana because the MAC address prefix is 00:05:b9:xx:xx:xx which was assigned to Airvana of MA.

I noticed you can adjust the signal strength and other options from the devices section of Sprint.com.

I can't wait for this thing to make my family happy again. They have regretted the move from AT&T to Sprint ever since I added them all to my plan. My g/f gets frustrated when she sees "No Data Connection" whenever she tries to add her caloric intake in fit day for Android. I tell her that she looks great, but she insists she needs to loose weight. I digress.

Added:

Ok, so I came home yesterday to a package on my doorstep. I set this think up and after about 20 minutes watched the signal on my phone ramp up from 1 to 6 full bars The [EV] icon appeared over the [1X]! I did an http:||testmyiphone.com on my Windows Mobile phone and got about 1.2 Mbs down. I'm pretty sure that's less than Rev A gets on the street.

I was unable to make changes to the device using the Sprint.com website, but the manual has instructions on administering the router. It even allows you to do QoS (Quality of Service) to give priority to protocols and specific on-line games such as Call of Duty!

The VOIP light never came on so I didn't even try to plug an analog phone in and test it.

I'm excited. It out performs my expectations. The only neg would be other CDMA carriers such as Verizon seem to suffer from the interference. Not really a negative because if you come in my house to visit, you shouldn't be on your phone anyhow. :)

Love you Sprint!

G
[EVO 4G General] sprink0281:
Try again and do not take no for an answer I got them to swap mine out today....it took three transfers, the last was a manager and he didn't even know what I was talking about..said he couldn't find it in the system, that I already have the latest version and it must not be available yet because and he hasn't heard of an airave (i did tell him its not an airave)that does 3g. I insisted he check with someone else that knows about their products and after about 15 minutes of him checking(while I was on hold listening to that crappy ass music) with several different mgr's or departments he said "ok found it! ill send out an rma and the new unit". So hopefully ill get the right one. Total time wasted on the phone was 38 minutes. So persistence paid off. Sprint really needs to keep their employees up to date on what products they offer instead of worrying about those annoying scripts they have to follow.
[EVO 4G General] grad20_09:
I called yet again using the options to get to cancellation, asked if i had reached the cancellation department and sure enough it was account services. so he asked for my number, i gave it to him, and then i said, could you please transfer me to the cancellation department, and he jumped back and said " I will be handling that thank you" Really rudely. I just hung up, he called back and left a voice mail. Then i started thinking.. If i called airave support.. So i called airave support, and then asked for cancellation department. BINGO. First guy on the phone asked what the problem was and he is sending a return kit and the new unit at no charge. Hell yes. Persistence Paid off.
[EVO 4G General] mikeb4g:
Way to go!

Sent from my EVO
[EVO 4G General] Keanen:
I ordered mine late last week and received it last night. The speeds and signal are impressive! My battery sure is seeing better days!!

My initial review...

Airave 3G review
[EVO 4G General] sprink0281:
Damn noticed from your pics it doesn't have the awesome blue leds booooo! I was hoping it was gonna still have them. Oh well just have to put it out of site no biggie. The blue lights were cool though!
[EVO 4G General] Keanen:
Blue would be bad for sleeping in the same room though :) too bright!
[EVO 4G General] playya:
Yea I got on the phone and told them how crappy my service is and they are sending me one as well. I will be getting it on Monday and I cant wait, no more going outside and walking around to make phone calls
[EVO 4G General] endoracing:
Does anyone else find the monthly fee for the air rave ridiculous? We had one at my parents house for a while because we got ZERO service in the house or even in our yard.

Its like saying "well you should have service here anyways since its a cell phone... but you dont. We could fix it but we'd rather sell you a 100 dollar air rave and charge you monthly."

Once you own it it should be free to use. </rant>
[EVO 4G General] TheBiles:
One could also it is your fault for getting a cell phone service with absolutely no coverage at your house.

New Airave owners: Does it require a GPS lock like the old model? I don't get any GPS signal in my apartment, so I always had to stick that little extender thing like 5 feet out the window and hold it there until it locked.
[EVO 4G General] Keanen:
Yeah, it has an external antenna like the old one if needed.
[EVO 4G General] TheBiles:
Damn! That is so annoying.
[EVO 4G General] biggggant:
Ok for those of you having troubles or getting confused here's some more info.

I called into retentions today and the nice lady kept telling me all they had were airave 2.0's and she wasn't sure what the airvana was.She didn't even know about the 3g part ...So eventually she transferred me to airrave support who told me they call airvana the airrave 2.0 in retention. So we both laughed and he transferred me back to retention and the next girl knew that the airrave 2.0 was the new one and supported 3g data. So my new one will be here in about 5 days yay
[EVO 4G General] marctronixx:
dont want to de-rail the thread but the GPS location is needed to let the towers in your area know that its there so when you leave the house the airvana/airave knows where to route your call for hand-off.. plus its needed for E911 and some other tech things..
[EVO 4G General] Mbai2:
Just got my Airvana yesterday after retentions overnighted it to me. I live in a 36 floor high rise in downtown Chicago so my calls used to get dropped at least every minute. After a day of use, no dropped calls and no broken conversations. Highly recommended for anyone living in a spotty coverage area.

Only issue is that this unit's GPS is weak. I had to use the GPS puck attached to a window frame for it to lock whereas the Evo would get a lock sitting next the Airave without a problem.

I'm planning on seeing if VOIP works once I can find someone around here that still has an analog landline phone I can borrow.
[EVO 4G General] v_lestat:
i got mine yesterday but have not hooked it up.

are there any issues plugging it into my router instead of into my cable modem.

only thing i could see would be some goofy double natting or i may need to forward some ports, which is fine, hell it can run in the DMZ for all i care i just need to know if i can plug it into my router or not.

if not, then screw that, Sprint can have it back, i wont run my network off this thing (ie; cable modem to Airave to router/switch) it needs to sit inside my network, not outside.
[EVO 4G General] fachadick:
yeah, that kind of sucks, right? Did you catch this line from the quick start guide?
[EVO 4G General] v_lestat:
i did not see that, i just skimmed thru the quick install guide.

havent even touched the unit otherwise, haven't had time.

i think they just say that to make sure there is no goofy NATing going on or firewall blockage from the router.

but you better beleive i am going to try it and if it doesnt work they frankly can take it back and i will investigate getting an amplifier and antenna

(we sell them at work anyways, we are a Wilson Electronics Distributor)
[EVO 4G General] fachadick:
I think you're right - they probably add that so that they can troubleshoot better. I don't have one, but I'm betting the first question they'll ask you if you call support about it is "is it plugged into a router?"

you'll probably be able to hook it up your way (which to me is the correct way, but I digress), but it might be a pita.
[EVO 4G General] donatom3:
They're worried about people who have routers that can't control QOS. This is the same reason Vonage's units want to sit in front of your router. That's what they care about. You shouldn't have a problem putting it behind the router if you setup QOS and the correct ports, UPNP, or DMZ correctly.

Most residential routers do not have good qos controls, more don't have qos controls at all, and the ones that do don't usually have people who know how to set them up.
[EVO 4G General] marctronixx:
until sprint comes out with their VOIP service you dont even need to worry about QoS at this point.

voice calls really take up very little bandwidth and the 3G service will not cripple your HSI service. just plug this gadget up to the router like you do your BD player or PS3 and walk away... :D
[EVO 4G General] donatom3:
Ummm, all your calls done through the airrave are VOIP, and VOIP doesn't require alot of bandwidth but it does need gauranteed bandwidth. I've done enough setting up of VOIP phones to know that most issue with VOIP phone quality on residential lines is the uplink speed. Since generally the average consumer has an upload around 500kbps vs their download of 3000kbps. Send one email with a large attachment during a phone call and people listening to you will hear you break up, but you will hear the person without a hiccup. QOS gaurantees that a bit of your upload is reserved for the traffic that you give highest priority, so when you aren't using VOIP your email will get the full upload speed but when you're on a phone call your router, or airrave will throttle back the other internet traffic to make sure the phone traffic gets what it needs.

VOIP isn't data intensive traffic but it's time sensitive, so if the router holds back any of your voicedata packets because it's using the upload for other traffic then you will break up on the caller's end.

Trust me the main reason for Sprint's new airrave design is to control quality of service, and then NAT. Most routers can get around the NAT issue by putting the airrave in the DMZ, but it's hard to get around the QOS issue if your router doesn't support it.
[EVO 4G General] sprink0281:
Just set mine up..after router and switch only port that's open is the one for market to work over wifi...so far no issues..dl is about 1800 avg upload is not the greatest about 600 thinking that should be better..if anyone does come across additional setting please post, I couldnt find anything. If it matters I have a linksys/cisco wrt 110 router.

I did have to call and have them activate though t took about an hour for it to link up.

Another thing I don't think voip is hooked up light is not on, must be an option. I dont need it and since im not paying a fee im not concerned all that much.
[EVO 4G General] donatom3:
If you have qos on the router set it up to give the airrave priority, if your router doesn't have qos you probably are better off putting it in front of the router.
[EVO 4G General] marctronixx:
yes sir/maam to respond to your gentle post, :) the calls are technically voip calls, i didn't mean to confuse that. you are also correct in that the unit wants to control QoS.. you need a minumim guaranteed bandwidth when rolling out a phone service due to all of the check and balances this type of service is responsible for. yes sir/ maam i agree with you and thank you for making that more obvious than i did.. :)

my point is as far as routing cellular traffic, the airvana can be installed behind the router just as the original airave from samsing was able to be installed.

i personally dont like these voip boxes governing my bandwidth. i have this arvana behind my router and my service cellular wise is rick solid as well as 3G data off of it. i had no need to enable QoS thus far nor did i have to with the old first gen box. when i had vonage back in the day it sat behind my router and every one was happy..

im speaking on my experience but as always YMMV.. :)
[EVO 4G General] mikeb4g:
I'm up and running and it's great.

Sent from my EVO
[EVO 4G General] cj10488:
I got mine today and got it all setup.. A few things I didnt like about it but from what I understand is those features are planned to come with the VOIP upgrade when it comes out.

I have 4 routers in my house on my network for Fios. This would have made 5. I wanted to set it up as part of the network so I could access the settings from any of my PCs. However it wont work as a true access point as of yet. Took quite a while to figure that out and Airave support was not too much of a help either. They kept telling me it had to be pre router and I was trying to explain there is no pre router possible with my setup. Fios running Moca to the router.

But all in all its up and working within my firewall without issues. Looks to be running on linux as well. Havent found a back door yet lol. Port 23 shut off.

James
[EVO 4G General] donatom3:
I completely agree with you. Just most people don't know how to set up qos so for those people it's better to let the airave do that. I guess it gets to me when people blame a voip service for bad quality when their network isn't set up correctly. Anyone who knows what they're doing should definitely control their own network.

Unfortunately for me I did need qos setup. Between the data I need to upload remotely to the office and torrents my voice quality would suffer without the quality control.

Edit: forgot to mention you don't need to use the /maam in the next post it's sir.
[EVO 4G General] brol1k:
Yesss so I get my new airave Monday, and they said I'm aloud to keep the old one wooot

Tapatalk'd on Evo
[EVO 4G General] Ryououki:
Got mine all set up. Runs awesome! 2148kbps download 990kbps upload.
[EVO 4G General] sprink0281:
Thanks for the reply....so simce im not or dont plan on using voip, do I need to config the qos? My router does support it? If I should then I will have a few more questions for you. Also is there any ports that should be open to give me a better upload speed? Im using comcast and upstairs when I get a wifi signal I can get atleast 5.0 Mb up thru the phone, down in the basement where I need the airave I can only get 0.5 Mb up but I get almost 2.0 Mb d/l not that ill use the additional upload but epenis wants more.....lol especially aince I dont gey 4g at my house. thanks again!
[EVO 4G General] donatom3:
If you're using the airave only for 3G data then qos won't be a huge deal for you, if you are using it to make phone calls on your cell phone then qos is important to you since that is VOIP as well. If your airave connects fine and lets you initiate calls and data connections on your phone there should be nothing portwise you need to do. From what I'm reading you're saying you have a 5.0 mb/s upload speed? If that's correct the chances of you saturating your upload connection are highly unlikely unless you host alot of files or seed alot of torrents. Your ability to do QOS depends on what router you have. If you don't have one that supports it and your phone quality is important to you, I would suggest going with the sprint setup of putting the Airave before the router. Once I get my airave next week I'll better be able to see what it does on the network. But for the average person who has a separate modem and router setup I don't see why they're worried about putting the airrave in front of their router. It should still let all the traffic pass through to your internet. People who have combines routers/modems have no choice but to put it behind but the problem there is that those ISP provided router/modems rarely let you adjust qos.

Here is a good article on what QOS is and what it does. http://vonage.nmhoy.net/qos.html.
[EVO 4G General] sprink0281:
Good read.... Thanks for that info. Yes correct I do get about 5.0mb on avg wireless connection higher on my wired pc. Not hosting much torrent little bit once in a while but nothing major and I have that set to an up threshold so it wont cut into my bandwidth. Ill probably wait it out a while and see. As of now phone calls are very clear (i think better than the sprint tower!) Anyway, I did try to assign the airave to have a static ip but I cant get the pc to connect to it.. Must be cuz its after the router(udp enabled). That was another reason I was asking about the ports. On another note not sure of everyone with the airvana knows you can adjust the signal strength from the " my devices" tab on the sprint website instead of haveing tech support doing it.
[EVO 4G General] donatom3:
Sprinkl how much do you pay for a plan with a 5 mbps upload? That's higher than bonded T1's. I was happy with my 1.5mpbs upload from Uverse.
[EVO 4G General] cj10488:
I myself pay 30.00 ish for my 25/15 Fiber line. For 10.00 more I can change that to a 25/25 line but I dont see the point.

BTW thats Frontier/Verizon Fios

James
[EVO 4G General] sprink0281:
To be honest not sure what the break down is its bundled with tv and phone but I think its around 50 a month by itself its a 25/10 pkg I think, its thru comcast. I can only get the higher speeds thru a wired connection though. wireless is a bit slower. We have 4 hd boxes with dvrs all channels and phone and internet around 200 a month. Every time they try to raise our bill we call retentions and threaten to cancel, the last time they actually lowered it by 25. The upload is nice but you really never use full potential unless you host files or seed torrents. But down is nice cuz we have 2 pc's a laptop and xbox and now airave oh and a bluray using the connection. So no lag here! Yea t1's are kinda the thing of the past since comcast did all their speed upgrades. Wifi on the phone I havnt been able to get more than 19 down and 8 up but averages 15/5 its nice when I did that stupid froyo update only took bout 30 seconds to dl.
[EVO 4G General] captblaze:
In case anyone wanted to make changes to their airave access point, here you go...

With Airave first device after modem - http://192.168.17.1 - username: admin - password: admin

From there you can enable / disable QOS, set up virtual services and so on...

btw... VOIP shows as not registered with no way to change manually

Hope this helps and sorry if this is a repeat post

One other thing... if you have multiple switches or routers you need to plug each into a separate LAN port. I ran into a problem with stacked switches not addressing devices and the only solution I found was 1 switch per LAN port
[EVO 4G General] v_lestat:
you can adjust the output power of the Airvana from the sprint website?

that seems.... odd.... shouldn't we be able to do that from within the modem.

i know Sprint doesnt want people using it to make a 1 mile radius femtocell but to be able to make these changes from your account online is, as i stated, odd.

wish i could adjust the tower's beamforming to follow me where ever i am....

found out when i called the retention center last weekend to get this unit that i am "almost smack dab in the middle of two towers" (quoting the retention rep)

which explains alot of the troubles i have at work, its bouncing between towers fighting for a lock.

he also let me know they have plans to do alot of upgrading by the end of the year for my area. i chuckled and said "i have heard that before" he laughed and said from his maps and color codes on the map they are already adding towers. and he was right about that, i know of atleast 1 new tower that went up about 6 months ago along the highway.

too bad it only shoots about about 2 miles then fizzles out.

i sell 2.5Ghz WiMax radios that shoot out 10miles nLOS and still get 4-7mbps down and up to 2mbps up... and they cant even go more than 2 miles without completely dieing and can barely give 750kbps.

anyways.... still have not hooked it up here at home cuz i dont need it.

and the boss was reluctant about letting me hook it up at work.
[EVO 4G General] nebenezer:
I have a line on my account for my girlfriend's parents who live in a rural area. Sprint sent me an airave for them and I had no idea what they shipped me until I saw this thread :D It's an Airvana.

They can't use it because their "broadband" service is thru a verizon USB device they plug into their laptop. So I gave it to my dad because he gets terrible service in his house. I'd be trying it out now if I didn't get better service in my house than anywhere else :p
[EVO 4G General] sprink0281:
So why did u get it?

As for setting it up thru the unit, I have it hooked up after my router because router is up stairs and the airave is in the basment after a 5 port switch where I dont get any signal at all. So if I had to change the range I would have to take it upstairs to make the change so im happy that they let us change thru the website, although I do agree with you that is strange.....the original airave, I had to call tech support and beg them to adjust the signal and they still would not do it for me. They actually told me they can do it but mine was putting out a good signal so they wont. Said I could order another one for the upstairs of the house if I wanted...i swear some of the people working for sprint are just plain lazy!
[EVO 4G General] grad20_09:
FIOS 25/25 (tv isn't available yet) ~ $70
[EVO 4G General] Hammerfest:
For all of you with the new Airvana...

Go ahead and make sure to disable WiFi then use Sense Weather (if your device is capable) and see if it updates for you, my and 3 others I have talked to, its NOT working (which means that its not sending proper tower location data, aGPS if im not mistaken). Which means that Location based services INCLUDING e911 WONT WORK! (feel free to correct me if im wrong but a L3 Airave department agreed with me on this when I called to find out whats up)

Now I dont know it this is just a feature lost (which is huge really) or if its caused by the same issue that the Sprint "Update my Airave" control panel is having @ Sprint.com (you cannot update your restricted numbers or zip code)
[EVO 4G General] marctronixx:
can sprint reps update the zip or restricted number tabs? can they also change the spread of the power range?
[EVO 4G General] dmystic1:
I am able to update zip and restricted numbers. Didn't work till I actually hooked up my device though. Just tested and my weather updates fine with WiFi off.
[EVO 4G General] princessakiki:
I'm still having adb issue with my airave blocking boost mobile users that live in my house. Issue addressed with both sprint and boost. Boost is clueless about the problem sprint put I'm a request to boost for a prl update on the boost lines said out would take five days its been a week. Don't know what to do roommates are pissed at me because they can't use there phones. Any one else ever have this problem.