yashsingh1/xdaforums huggingface dataset:
[EVO 4G Q&A, Help & Troubleshooting] unknown_soldier:
I have HW003 and the Novatec screen. I called Sprint yesterday. They're mailing me a replacement. Hopefully the new one will have an epson screen. My wife has an Evo with the epson screen. Her's does not have the white spot.

The first contact I made was with HTC. They offered to repair it, but I was to send it to them, and be without a phone for a few weeks. I had to call Sprint multiple times before someone was willing to help. Three of four reps told me to take it to one of their repair centers for an inspection. The final rep made it easy. She said that she was placing an order and the new/refurb unit will arrive within, well, she didn't say. They are backordered. But I received an email yesterday stating that my order was complete and it will be shipped overnight UPS. Still no shipping email, though. As the white spot doesn't bother me so much, I can wait.

I've read about some people getting very shabby replacements- such as scuffs and scratches. This almost makes me regret getting rid of the iphone. At least Apple made it easy, prior to the iphone 4, to get a replacement. I had dust under the screen of a 3g model. After walking into the store,and showing one of the "geniuses", I was on my way home with a replacement.

In my opinion, Sprint and HTC have failed. Both should take notes from Apple concerning customer service.
[EVO 4G Q&A, Help & Troubleshooting] Demonpossessed:
I just got my refurbished evo from Sprint after my launch day evo(002) developed the white spot. The phone I got looked like new. I did noticed the slightly different color battery cover so I decided to keep my old battery cover.
[EVO 4G Q&A, Help & Troubleshooting] crypt0kiddie:
Novatec 002 user checking in, same white spot in almost the same place as you guys.

Until I say this thread, I thought it was an issue with my screen protector but you guys have exactly the same spot... Fking HTC and there crap.
[EVO 4G Q&A, Help & Troubleshooting] aschneid:
I've taken mine into a repair facility three times now. My white spot started as a single one about the size in the pictures people have posted. Now, it's about the size of a dime and I have a second one forming slightly above and to the left of it. The Sprint folks have blown it off several times saying that I put too much pressure on the screen and that HTC won't cover it under warranty. Maybe I will try calling Sprint customer service.

I contacted HTC via email....and they basically said to take it to Sprint. When I got their survey, I gave them horrible reviews and then the guy said to call their repair line. I don't want to be without a phone for several weeks though....although if they just replace the screen, at least I won't be stuck with a refurb from Sprint. This is assuming I can get them to acknowledge the problem.

Oh....and now I've got a piece of dust between my digitizer and the LCD!
[EVO 4G Q&A, Help & Troubleshooting] ilyheather2010:
the insurance company gives you 7 days to return a defected devices and you have a 12 month warrenty for something beides physical and water damage

i am waiting for my replacement

i have a 003 nova

has a small white dot really small

radio shack told me dead pixel

plus the screen has blueish lines throu it when turned on and fades out
[EVO 4G Q&A, Help & Troubleshooting] aschneid:
That's paying $100 for the insurance. I already spent enough on this phone...I shouldn't have to pay for them to fix something that's obviously a defect.
[EVO 4G Q&A, Help & Troubleshooting] unknown_soldier:
Do you have any updates? I'm curious to find how your situation is turning out. Try calling Sprint CS. If you don't get someone who is willing to mail you one without any hassles, hang up, then call back. It took me three or four calls to get satisfaction. And the rep was really trying to persuade me from accepting the replacement order. She told me it would take weeks. I would have to pay if there is any damage to my phone, etc. All of that is bs. The phone that was supposed to take weeks to arrive shipped 48 hours after the order was placed.

Hang in there. Don't take 'no' for an answer. HTC and Sprint need to take responsibility for these defects. If not, they will find out the hard way when customers begin jumping ship. I enjoy the evo. It's an excellent replacement for the iPhone. Sprint offers the same as ATT does for a much lower price. Overall, I'm happy with my phone and service. However, if it takes jumping through hoops to be treated fairly as a customer, when my contract is up, I'll be moving on.
[EVO 4G Q&A, Help & Troubleshooting] Kenjari:
Weird because I saw this thread this morning. Didnt pay attention to any spot. Reset my phone and during "HTC SPRINT EVO" I saw the white spot at the exact same spot as everyone else.

I do have a Novatec. Is it a problem with the CPU? How many of us are rooted and have a flashed Kernal? I got a theory (like someone posted on the OP) that OC the CPU might be the cause of this. If someone has this exact same spot without being rooted then I'm certain its the damn phone. But I agree with everyone else, HTC/Sprint put out a decent phone....but this $*#% had some serious defects.

Not much of a problem to me though.
[EVO 4G Q&A, Help & Troubleshooting] unknown_soldier:
I'm rooted but not overclocked. My wife and I got our Evos on the same day. Both of our phones have been rooted from day one. Mine has the spot. Hers doesn't. She has an evo with an Epson panel though.
[EVO 4G Q&A, Help & Troubleshooting] jhuff83:
I have the same damn "heat spot". This is extremely irritating.
[EVO 4G Q&A, Help & Troubleshooting] Penny:
Ok, I am stupid but I can't figure out where to find which panel I have.. where do I find it? Thanks
[EVO 4G Q&A, Help & Troubleshooting] Explainthefee:
I'm having the same issue, and walking around my office.. I'm seeing almost everyone with the same white spot.
[EVO 4G Q&A, Help & Troubleshooting] Kenjari:
Download Android Terminal on the market.

Open the app.

type "dmesg"

hit enter

Now look for (down towards bottom)<7> mddi_novatec or epson....something something
[EVO 4G Q&A, Help & Troubleshooting] Kenjari:
Makes sense.
[EVO 4G Q&A, Help & Troubleshooting] teamgreen02:
This has nothing to do with being rooted or overclocked. Mine is a completely stock phone and has had this issue from day 1. 002 Novatec launch day unit.
[EVO 4G Q&A, Help & Troubleshooting] unknown_soldier:
Update

Hi guys,

I just want to update everyone on the status of my replacement. It came the 30th. So I guess from the time I got satisfaction with customer service, it took a total of 4-5 days for my replacement to arrive. It is a rev. 3 unit with a nova screen. It is definitely a refurb, but does look like it is brand new. So far, this one doesn't have the spot. I don't know if the spot is something that develops over time, but the above poster said his had the spot form day one, so I am crossing my fingers. Also, it came with 2.2 installed and 1.40 pri. Immediately after activating it, I set set out to root and get back on cm6. The rooting 2.2 guide in the dev section worked nicely. Instead of using unrevoked forever, I chose simple root instead. No problems, however, my pri was downgraded to 1.34.

I hope that all of you get the same results that I did, or better yet, get a new one with an Epson screen. I really can't stress enough to keep trying until you are satisfied. We pay a lot of money for these phones and we deserve support that is equal to or greater than the cost.

Edit: one definite good thing about the new one is that the power button sticks out much farther than on my og phone.
[EVO 4G Q&A, Help & Troubleshooting] hlslaughter:
If you are suffering from this same problem, please record a comment at getsatisfaction.com -> /htc/topics/htc_evo_b_spot_defect. HTC has proven unresponsive to customer complaints. The only chance we're going to have of them addressing something like this is by using something like GetSatisfaction to get their attention.
[EVO 4G Q&A, Help & Troubleshooting] skydeaner:
cool, i had that with my last evo, I will definitely head there if this one develops it also. Glad people are getting together and sticking it to the man lol. J/k i <3 you htc
[EVO 4G Q&A, Help & Troubleshooting] scriptx:
bump!!!!!!
[EVO 4G Q&A, Help & Troubleshooting] ChristopherBurg:
I've also got the same issue (although mine involves two spots but in roughly the same location). Mine is a launch day phone that's been kept relatively stock (rooted for nandroid and Titanium Backup but nothing like overclocking has been done). At first I thought it could be due to the glue under the screen not being dry (a problem for instance with some iPhone 4s) but it hasn't gone away in all these months.

It's a slight annoyance for me and is only noticeable when the screen is displaying something white. Frankly I figured this slight annoyance is better than the risk of getting a refurbished phone with other issues so I've just left it be. Still is kind of annoying though considering this is supposed to be a high end phone and all.
[EVO 4G Q&A, Help & Troubleshooting] spencer88:
I've had this spot on my screen for weeks now, and I just found this thread. I called Sprint Customer Service to see what they had to say. They opened a trouble ticket for me and advised me to visit a Sprint Repair Center and they will determine what's at fault with the phone. Obviously it's the screen.

I don't want a refurb phone as a replacement, as I paid full price for this phone. I plan on making that clear with them.
[EVO 4G Q&A, Help & Troubleshooting] spiicytuna:
I have the same thing starting on my EVO. I am gonna swing by Sprint tomorrow to ask them what they can do about it.
[EVO 4G Q&A, Help & Troubleshooting] unknown_soldier:
I hope that works out for you. Sprint made it pretty clear that I would get a refurb, which I did. It's been a few months and now the replacement has the same problem as the old one. I'm just going to deal with it. Maybe Sprint will end up getting the iphone soon. Please keep your boos and hisses to an audible minimum. Pitch forks and torches will be passed out after the show. :D
[EVO 4G Q&A, Help & Troubleshooting] dmcgrath009:
My last two phones had two spots in exactly the same places one identical to the one you all have and another a little higher and to the left. just wait until you start the next spot. sprint says its a pressure point from pressing the screen. :rolleyes:
[EVO 4G Q&A, Help & Troubleshooting] spiicytuna:
Did they swap it out for you? Or did you have to go thru insurance? or?
[EVO 4G Q&A, Help & Troubleshooting] SleepyS40:
I have had this issue come up twice for me in the exact same spot. I have a 003 rev. with a novatek screen. The first time I had the screen traded out no problem, 20 min trip, the second time the rep wasnt as cool and they told me it was a pressure point and it was cosmetic blah blah, and they would only trade it out if they had a screen in stock. Which they did. I do have tep on my account also so both times they were free of charge.:D
[EVO 4G Q&A, Help & Troubleshooting] michaelvibe:
I have this issue on a 0003 Epson. It is not specific to nova
[EVO 4G Q&A, Help & Troubleshooting] scriptx:
I've had my evo since launch. The white dot is really my only problem, but it's one I shouldn't have to live with. I called Sprint last night just to have a note on the account, the rep said it sounded like a Hardware problem (ya think?!) and it should be an easy swap at the store. Heading there at lunch time. I'll report back.

Here's a picture for reference (and so no one calls me crazy). At high res, you can zoom in and see the circles that make up the actual burn.
[EVO 4G Q&A, Help & Troubleshooting] EJ25:
I know this is kind of old but i had that same issue on my first evo V.002 which I got replaced the bad part is that I got another V.002 and now I have 2 white spots. I bought 2 the same day one for me and one for my wife and hers has no issues. Hers is V.003 with the other screen... Epson I think it is right?
[EVO 4G Q&A, Help & Troubleshooting] AbsolutZeroGI:
I have 0004 and I have light leackage (I can see it through the micro usb and hdmi out jacks and when i tilt the phone a certain way), but so far no white spots.

The white spots are burned out pixels and without an active pixel the light from the screen just shines through without having any effect added to it. If you guys get white spots, it's time to trade in, your screen is dying. It's caused by a lot of things, but it's normal wear and tear for an LCD screen so it's not an indicator that anyone did anything wrong (user OR Sprint). It's just that LCD screen is on it's way out.

Hope this helped.
[EVO 4G Q&A, Help & Troubleshooting] scriptx:
The pattern of the "white spot" on my LCD looks more like a circuit burning through than it does dead pixels. The pixels still glow their proper color, and the white spot really only noticeable when the area is projecting white. It looks more like a chip beneath the LCD is/has overheated and is affecting the LCD's integrity in that location.

Sprint accepted my issue as a manufacturer's defect, and has issued me a new Evo. They would have opted to replace the LCD all together, but they were out of replacement parts.
[EVO 4G Q&A, Help & Troubleshooting] spiicytuna:
Did you go to a regular store or to a service center?
[EVO 4G Q&A, Help & Troubleshooting] scriptx:
Corporate Service Center. I received a refurbished phone, same HW (002). All seems fine so far.
[EVO 4G Q&A, Help & Troubleshooting] spiicytuna:
I went into my service center today and they just swapped out the screen. I have a new problem that Sprint is fixing with a brand new EVO. My local store doesn't get refurb's for swap-outs as they cannot keep up with demand. Hopefully I'll end up with a 002/003.... but more than likely I'll end up with the 004 :rolleyes:
[EVO 4G Q&A, Help & Troubleshooting] scriptx:
Nice! Honestly, a screen swap would have been preferred by me since I'd still be the only owner of the phone. Now I have a refurb and who knows why it was turned in the first time.
[EVO 4G Q&A, Help & Troubleshooting] spiicytuna:
Yeah I already told them I would only take a new one only. They told me all they have are new ones as they cannot keep up with the demand for refurbished ones. *shrug* We'll see tomorrow and I'll report back then.
[EVO 4G Q&A, Help & Troubleshooting] adf8585:
my evo has same thing. low to the right
[EVO 4G Q&A, Help & Troubleshooting] dmcgrath009:
They swapped it out for me
[EVO 4G Q&A, Help & Troubleshooting] subminimal:
another victim of the 'b-spot' (Bright spot near b key) issue.

I opted to decline the TEP insurance last year when I bought the phone. However, I took it in to a corporate service center and they offered to repair for a $35 repair fee. This seems like a better option than dealing through HTC and being without the phone for a few weeks.

Does anyone know if they repair only the LCD component or if the entire LCD and Glass is replaced?
[EVO 4G Q&A, Help & Troubleshooting] teh roxxorz:
I don't know for sure, but [using reason] for it only being 35$, I would speculate just the LCD component, because no need to replace and working, no physically damaged screen.
[EVO 4G Q&A, Help & Troubleshooting] asj2583:
G

Thanks on showing us user that don't how to check what panel we have. Just checked my wife's phone and mine has the Epson panel hardware rev 002. I purchased my phone at bestbuy in white the day it came out. What's the difference between Epson and novatec screens? I know there's slcd and a amoled screen. Is the slcd a epson and the amoled a novatec?
[EVO 4G Q&A, Help & Troubleshooting] datajosh:
The EVO doesn't have SLCD or AMOLED, Epson and Novatec are both standard LCD panels. I think the Epson looks better (my Nova has a purple tint while my wife's Epson doesn't) and it also seems to have a smaller chance of developing a bright spot in the screen.
[EVO 4G Q&A, Help & Troubleshooting] subminimal:
I'm sure the $35 is to cover the repair labor not the part. They're going to submit the part back to HTC under warranty is my guess.

I would tend to agree with what you're saying, I just didn't know if someone knew how the parts were made available to Sprint repair centers. I know you can purchase the digitizer and lcd on-line as one unit even though they technically are separate. It seems like it would be easier for Sprint to replace the whole unit rather than dig into the lcd screen specifically.

I suppose I'll find out in the next day or so. Somehow a very very small scratch appeared on my screen so I'll know if the glass was also replaced. I'll reply on here after the work is done.
[EVO 4G Q&A, Help & Troubleshooting] asj2583:
I read online the first evos had amoled and due to shortage on samsungs end htc changed screens to sony super tft lcd. Not only on the evo but the droid incredible and desire.
[EVO 4G Q&A, Help & Troubleshooting] JayStation3:
The EVO never had the AMOLED screen. AMOLED is owned by Samsung, not HTC... You're thinking of the incredible. They switched to slcd when they started having AMOLED shortages. The Evo has always had lcd screens. They did, however, switch to a different brand early on, but certainly not screen type.
[EVO 4G Q&A, Help & Troubleshooting] UhQ:
That happened with my old evo... 0002 But i've had my new one (0004) for a while now with none of that.. I thought it was dead pixels but I guess not
[EVO 4G Q&A, Help & Troubleshooting] bigrob8181:
HW 003 Nova with a dead pixel on left and white spot about an inch above the back key. Are you guys removing root when you go to store?

Swyped from my HTC Evo using XDA app.
[EVO 4G Q&A, Help & Troubleshooting] tauzins:
will this just get worse? or does it really not matter?
[EVO 4G Q&A, Help & Troubleshooting] subminimal:
ok... so I got the call today saying the 'part' was in. Showed up at the Sprint store and 20 minutes later walking out with a refurb (HW 003)! I guess the part was simply another phone which was slightly unexpected.

No big deal I suppose. I'll add TEP to this device now and hopefully not have any future issues.
[Vibrant Themes and Apps] }{Alienz}{:
Hey all, what is the best multi-IM app which has skype support?

I know of IM+ but it never works...always gives me a login failed.

I need it for:

MSN

Facebook chat

Skype

What is a free or paid app that can do that and is fairly stable?
[Vibrant Themes and Apps] Superfrag:
Give Nimbuzz a try!
[Vibrant Themes and Apps] atoz350:
Nimbuzz won't work for facebook login. It actually gives facebook a security error causing you to have to change your password. Their company is based in the Netherlands.
[Off-topic] Original Android <3ers!:
I'm going for it.
[Off-topic] chopper the dog:
The sweetest achievment for a corner or saftey is sending a reciever off the field on a stretcher. Go get em'.

good day.
[Hero, G2 Touch Q&A, Help & Troubleshooting] c0mputer:
hi

i m very close to usa border near newyork but i m in canada and my htc telus hero rooted with froyed villain goes to at&t during night time , is there any way i can set it up to only telus and no roaming mode...i dont want to pay massive international roaming charges ..

can u please guide me throu *#*#4636#*#* method for selecting bands , which band is good for only telus or anything elce available methods

how can i stop my hero to go roaming while telus is not available ..
[Hero, G2 Touch Q&A, Help & Troubleshooting] btdag:
Surely just turn off data roaming in the settings!?
[Hero, G2 Touch Q&A, Help & Troubleshooting] c0mputer:
not working

with above solution
[Hero, G2 Touch Q&A, Help & Troubleshooting] btdag:
Have you contacted Telus about this? It must be a common issue. They should have some solution for you...

There is no reason the customer should have to limit their activity due to an incorrectly set up network.
[EVO 4G General] vboyz103:
So I followed the calibration method outlined by Sprint/HTC and wow oh wow, completely night and day.

Before the calibration, I let the phone charged over night and unplugged it to go to work. Within first 2 minutes, it dropped about 4% which is crazy. The rest of the day is gradually fading and I get about 16 or so hours with very light usage.

Fast forward! Did the calibration by plug unplug, plug unplug for like 15 times while watching football. After the calibration, I pulled the plug and it's been almost 3 hours with only 1% gone. This is just crazy if you ask me by just a simple technique.

I'll let it go unplug to see how far I can get. Oh on top of this, I use setCPU to scale and JuiceDefender as well. Same settings before calibration.
[EVO 4G General] Sporkman:
yep with my main battery its calibrated but my 2 new ones are not i can tell a big difference in the charge and drain
[EVO 4G General] mmark27:
Do you have a link?
[EVO 4G General] Vandam500:
If I'm not mistaken its this:

To also help with Battery Life you can do these steps exactly:

1) Turn your device ON and Charge the device for 8 hours or more

2) Unplug the device and Turn the phone OFF and charge for 1 hour

3) Unplug the device Turn ON wait 2 minutes and Turn OFF and charge for another hour

Please tell me if this is not what you were talking about.
[EVO 4G General] rockethot:
I tried both methods and the only way it worked was if I did it every time I charged the phone.
[EVO 4G General] freditoj:
Link to method? I want to try it out.
[EVO 4G General] vboyz103:
Crap, I forgot where I saw it but I remembered it for the most part.

Charge your phone fully to 100%.

Once done, turn on the phone, the light should be green. Unplug it and wait until green led goes off. Now plug the phone back in and wait until green led goes ON (it will almost be immediate). Now turn the phone off and unplug the from charger, wait for led to go off, now plug the charge back and wait for the led to go ON (Note: if you are using CM6, I think the screen will turn on automatically when phone is plugged in. If so turn the phone/screen off). Now unplug and repeat this step for about 10-15 times.

After this, unplug your phone and let it sit and you'll notice the difference.
[EVO 4G General] rican408:
The method above is not what op was talking about. HTC method is above somewhere.

Charge with phone on for 8 hrs.

After charge with phone off for 1 hr

Then charge again with phone for 1hr on (not sure on this step).

That's the HTC method they claim worked a whole lot for them....

http://xdaforums.com/showthread.php?t=712990

That's the way to calibrate it...
[EVO 4G General] jmlott:
The post above yours IS from the OP. That said, he may not have been talking about the official HTC method. Either way, I have tried every method on the forum and all work... for a couple of days. I havent seem one yet that will keep the battery calibrated for a substantial amount of time.
[EVO 4G General] omegasun18:
the reason the unplug plug in unplug plug in method doesnt work all the time is basically you are over charging your battery. I dont recommend it personally. I would follow the HTC method. takes longer but less dmg to the life of your battery. I ussually do it about once a month and it holds pretty true.
[EVO 4G General] Bielinsk:
My solution is to charge the batteries in an external charger. Every morning I out in a afresh battery and its great. Its only the phone that can lose the first 10%.

I don't charge the phone directly anymore.

Sent from HTC Evo.
[EVO 4G General] rican408:
I just did the "official" HTC method. Well see how it goes....