yashsingh1/xdaforums huggingface dataset:
[Desire General] kingnorcha:
I have the exact same problem. no gps signal at all. The radio is the same. Have you solved the problem?:confused:
[Desire General] pascanu:
Just be patient, very patient. The first GPS fix can take very long sometimes, even on dedicated units not just phones, has to do with clock synchronization and satellite identification. So just keep your phone out in the open with Maps startedand wait. Wait. Wait.

Once you get a fix the GPS will work much much faster.
[Desire General] claudioita:
No, with gps status you could not see any satellite after 1 hour of beeing in open sky.

Something was wrong software side.

Now with a rooted phone, same application, I get 10 satellites, and first fix after 10 minutes
[Desire General] EddyOS:
You rooted the stock FroYo ROM? What HBOOT were you on?
[Desire General] cardiak:
same prob, same software numbers etc.
[Desire General] rollercoastervj:
I have the exact same problem.. what to do?
[Desire General] rollercoastervj:
It worked for me! I went to the roof as today is a bright day and used Tricorder app's Geo tab. Touched on it to show satellite.

It kept trying to connect to satellite. The tricorder app shows some satellites as green. Presumably as they are chosen to calculate location. It didn't finally lock-on till it was showing 12 satellites and 4 of them were green. I noticed that I had to remove the jelly cover and :

1. Stand still, she how many satellites it shows signals. In a few seconds it will stop detecting new ones.

2. It it hasn't locked on then move around a bit and change some orientation then step 2 again

3. Repeat above till it latches to atleast 4 green or 12 total signals (dont know which one works the 12 signals or 4 green)

and after that it easily updates even indoors for me.
[Desire General] Barosz:
i have the same problem and the same vers of froyo...etc . i tried with just gps ,motonav, gps test....and no change. after 20-30 min in open sky no satellite was found :( how can i fix this problem ? rooting is the only way ?

p.s. pascanu : daca te rog imi dai si mie id-ul tau de mess sa vorbim poate ma ajuti sa rezolv problema asta enervanta cu gps-ul ?:( ms
[Desire General] cardiak:
Im sending my phone to HTC
[Desire General] Barosz:
maybe changing the radio will help ?
[Desire General] Joval74:
I have the same issue, have tried a few different radios but still no satellites to be found, tried for 20 minutes with no luck.

Downgrading the radio now to test again. :rolleyes:
[Desire General] Joval74:
Still nothing. Has anyone tried reverting to 2.1 to see if the problem still exists? Or is it a hardware failure?
[Desire General] lee815:
try this... go to menu, settings wireless, network, then go to mobile networks, access point names, click on your service provider( the one with the green button by the side of it), like mine is o2 postpay then go right down to the bottom & open APN type, then type in default,supl
[Desire General] Joval74:
Thanks. I have exhausted everything now and it still hasn't found a single sat. Back to HTC with another hardware failure... :rolleyes:

Has anyone else with GPS problems solved them?
[Desire General] cardiak:
I got mine back fully functional after 2 weeks with HTC.

All Free of Charge.

Great service.
[Desire General] longice:
Well, do ya know what they did to fix it? Would be nice for the rest of us to know :) I'm having issues on my Desire with the newest Froyo OTA update and radio 2.29.405.8...
[Desire General] AntonyStark:
Solved it just how the person said above, after the update that APN doesn't download the Satellite lists by default, you have to add that line to get quick GPS locks.
[Desire General] themikeyboosh:
I've tried adding supl but I still can't get a fix. I'm on tmobile uk, stock rom if that's of use to anyone.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] davewang:
Every time I reset or turn on my fone after shutting down, it will stuck at the logo boot up. It wasn't like that when I first bought the fone. Now it's getting worse and worse since the issue happens so frequently.

I have to take out the battery and put it back, then wait for about 3 to 5 mn before I turn the phone on.Then it would boot up as usual.

Is there anyone facing the same issue as I am? Any suggestion guys?
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Faelok:
Are you experiencing excessive heat when this occurs? Also, can you give more info such as: does this happen only after recent charging or does it ever happen when the phone has been turned off for a long time? Was there any recent apps you installed or ROM changes when this started happening? Was there any potential damage done to the phone -dropped it, got it wet, or microwaved :)

When you say frequently, does that mean every time you restart? every other time? every five times?

Lastly, do you have any other issues/symptoms other than freezing at startup? Does the phone ever freeze during normal use?
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] rihui:
i'd suggest you do a hard reset of your phone (hold down both vol up and vol down keys while powering on/resetting). that should fix the problem. if the problem still persists, it's probably some hardware faults.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
Me too

My HD2 just started doing this too. It was fine for 7 weeks I have owned it. However, as described in this by OP, when doing soft reset would it would also get stuck on bootup logo. I'd have to remove the battery for a few minutes before it would bootup.

However, my HD2 also crashes and upon reboot then get stuck on bootup logo. It appears to crashes randomly eg not with any particular program or action.

I figured it was software issue so did hard reset. This worked fine. After hard reset the only software I loaded were Total Commander and Cookie Editor.

After Cookie Editor install I did soft reset and it got stuck on bootup logo. : (

So I did another hard reset but it hung up again upon reboot on bootup logo.

This appears to be a hardware issue. But has anyone else had same issue?

T-Mobile HD2

Stock ROM

Purchased July 6 2010 from Expansys
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] isauser:
yes i am experiencing the same problem and i have uploded a video on youtube showing this! Yes my phone heats up when this happens..
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Stormrider75:
Hi. I got this problem for quite sometime and am so used to taking out and putting back and taking out and putting back the batt.

But now I have another prob: my ringtone suddenly went soft and I now have to keep myself alert all the time to see if there's any incoming call or SMS.

I would like to do a hard reset but the question is: will it set my phone back to the stock ROM or still retain the updated version - 1.66.707.1?

Thanks in advance.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] whynot66:
It will retain whatever rom you are using

Htc Hd2 vodafone UK
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
HD2 issue

After some more searching it appears this is not uncommon for HD2. Its not clear to me if it is specific to T-Mobile HD2 or HD2 in general.

It appears to be a hardware issue. Although that is not 100% clear either. I find it hard to distinguish what some people report as 'freezing' which i believe is different to the issue described in this post which is 'hanging up' or 'getting stuck' on boot up screen - in my case it is the T-Mobile 'stick together' pink and white screen/logo.

(The 'freezing' issue that i believe is different to this 'getting stuck on bootup logo' issue appeared to have been resolved iwth new T-Mobile ROM - and I never experienced it on my HD2).

The resolution for getting stuck on bootup screen issue described here appears to have been to exchange HD2 (although some people exchanged up to 6 times and keep getting same issue!)

I think it is important to note that my HD2 performed fine for 7 weeks with lots of soft resets, hard resets, and lots of software installs (though no ROM reflashing) but within last week or so, start crashing randomly, then upon reboot get stuck on bootup screen/logo. This also became more frequent as time progressed. After doing hard reboot, the issue is now acute, eg it gets stuck on every reboot, and crashes more often.

This leads me to think some hardware has failed or degraded and is getting worse, maybe a connection/soldering etc?

However, is there any possibility that a ROM could 'degrade'? Can a ROM have a setting that is modifiable? (I know it is 'read only memory' but is it really?)

Anyways, love to hear from others on this issue.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Kalip:
Same problem here. Bought my HD2 in june. Cooked my own rom with Chucky's kitchen. Flashed different radios, hard resets, task 29 etc. Absolutely no problem. Worked fine for several weeks. But sometime it begun to freeze, auto resets, stuck at boot logo. It was getting worse. Even flashing stock rom it hungs at boot logo.

Now my HD2 is out for repair. Now waiting for returning. Hope they will change the motherboard.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] nrfitchett4:
several people have had their motherboards replaced and that has seemed to fix it for them. You'll probably have to fight with htc or your carrier, but should be able to get it replaced.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Stormrider75:
Hi guys. Another question:

I'm considering doing a hard reset. How do I store my messages before doing it? I can't seem to locate the folder that keeps all my messages.

TIA.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
HD2 is an odd one

Thanks for replies. I really don't want to send it in .. but it will probably be the only way to resolve the issue. It will cost me courier there and back, and $20 'triage' fee .. total cost to me will be ~$100 just to have them look at it. Price of doing business I guess.

Anyways, I realized that one of my issues was that it was crashing when syncing. A little digging reveals that HTC Sense does something to all contacts when syncing first time putting a bit of html in contact notes field (weird but it is true .. its their way of reminding you bought an HTC phone?) So once I got it up and running, I disabled Sense and syncing went fine, no crashing.

(Btw, Sense also appears to do something with SMS msgs too so if you have lots it crashes on due to this reason too).

However, even with plain Jane MS today screen (eg not using Sense) it still crashed once on sync and again when listening to radio. Both times had to remove battery for few minutes before it would reboot without getting stuck at bootup logo.

But so far it seemed to be working 'better' without using Sense.

So, I re-enabled Sense to see what would happen and over a day it has crashed twice. I am going to see how it behaves for few days before sending it in as RMA repair.

Still, important point is that it was ok for 7 weeks, and then started crashing, more and more, even after hard reset, though some of issues may have been due to Sense (which is reported by many users).

It is still not a 'normal' thing for a $700 consumer device to have such erratic behaviour. So, given others have exchanged crashing handsets for new handset that has no issues points to underlying hardware issues as suggested above eg motherboard.

As comparison I also have HTC Diamond 2 which has been rock solid for 2 years of continuous use even with lots of software install, tweaking, reg hacks, etc.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
I don't text a lot so i just hard reset without saving .. but do a quick search on on XDA for SMS backup or PIM backup .. during my searches I am sure i have seen a couple of utilities that do what you want.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Stormrider75:
Thanks. Btw I read before we can actually 'disable' Sense.

How do we do that?
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
Sense - go to Today

Go to Start - Settings

- iI you see the black HTC Settings (has 'Personalize' on top of items) then go to Menu and select 'All Settings' (this will show Windows Mobile's Settings. HTC Sense 'Settings' doesn't everything Windows Mobile Settings has or shows it differently)

- Select 'Today'

- Select the 'Items' tab in Today

- Check 'Windows Default' and click OK in top right.

This will 'swap' out HTC Sense 'today' with Windows Mobile standard Today screen and voila you will have 'disabled' HTC Sense and you are back to using Microsoft's Windows Mobile 6.5 version of Sense (not anywhere near as useful or neat-o to look at but hey they are pretty happy with it :))
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] axman79:
Just by disabling Sense is not going to make it work. I had this problem with my HD2 also and without using Sense it seemed to be working (there were fewer crashes), but only for few days. My HD2 was getting worse day by day - it was not crashing only if it was not touched (it was crashing just cycling between Sense tabs or by initiating a call).

At repair center they told me (after three weeks of waiting:mad:) that the motherboard must to be changed.

Is it possible to damage it by flashing custom ROMs?

For me, this problem appeared after just one month of usage. I was flashed some custom ROMs.

Now, I have a new HD2 but I'm affraid to flash a custom ROM (at least in the near future).:)
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Kalip:
I have my HD2 back. Took me 2 weeks, the repair center changed the motherboard and got an new IMEI.

Now all is working, no more stuck at bootlogo.

But i'm on stock rom (1.66) with 2.07 radio. No way to run Android with this radio. Hmm...

I'm afraid as well to flash any custom rom now. For Android i need to HSPL and flash a 2.08 radio or greater to use it. But i'm stick on stock rom for sure.

I want to know as well if it possible to damage it by flashing customs roms ?

As i stated earlier, i flashed plenty of roms, doing task 29 etc., in the end stuck on bootlogo.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
Thanks for the feedback on your repairs axman79 and Kalip. Btw, aside from courier cost there and back, did you have to pay the $30 'triage' fee or whatever they call it? Also, did they challenge your observations at all or did they just replace motherboard without question?

Yah, disabling Sense hasn't stopped my HD2 from crashing eith. Without using Sense it crashed several times while using Opera and more than a few times while syncing over the past three days. Also, it still gets stuck on reboot often, requiring battery to be removed for few minutes before rebooting.

So, guess I will send my HD2 in for RMA repair too (and wait for up to 3 weeks) and hope I get a functioning device in return.

Interesting though I didn't flash my HD2 but it went from 'good' to 'bad' in similar way that your two HD2's. From reading other posts around here on XDA and elsewhere it appears that HD2 motherboards fail with surprising frequency and for variety of reasons.

Would be nice to know if HD2 motherboards are unusually delicate and something physically breaks, or if there is some electrical operation, eg charging it on USB or unusual combination of button pushes that shorts something out?

The fact that battery has to be removed for few minutes in order to get thing to reboot hints that something requires charge to dissipate eg a component somehow 'locks up' which causes crash, and needs to be discharged by removing battery?
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] Kalip:
Was flashing stock rom with stock SPL, was at the shop where i bought it and they send it. I told them it stucks at bootlogo. Repair center changed motherboard without any question. Cost me nothing.

Ja ja, same here.

Yes you will, but dont forget to flash back stock rom regarding SPL !

I want to know as well !
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] kml.krk:
hey guys. I am so glad I found this post! I have exact same issues ith my HD2, it's driving me nuts.

I kept sort of log and described my problems in this post: http://xdaforums.com/showthread.php?t=712729

I think I have to send my HD2 for replacement or repair.

Can you please tell me how can I get my phone fixed/replaced?

I got the US T-Mobile version, but I don't have account in T-Mobile. Can I deal directly with HTC? Where do I have to call to get RMA number etc.

I would greatly appreciate your help!

KML
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
Call HTC 1-888-617-1113

They will take your info (name, address, credit card info) and then give you an RMA and instructions on how to send the device to them. The RMA was to be prominently displayed on box it is sent in.

They told me to courier it to:

HTC Customer Care Dept

200-4000 Greenbriar

Stafford, Texas

77477
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] kml.krk:
Thanks for your quick reply. I will call them today.

By the way. I think I narrowed down my problem. It seems to be freezing mostly when I use data connection (edge). I dont have 3G because I have tmobile hd2 in ATT.

I will however stop trying to figure it out on my own and let htc deal with the problem.

Thanks again for the number.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] davewang:
oh thanks guys for giving alot of info here. I already sent mine back to HTC to see what they can do about it. I told them that my device get frozen so frequently due to overheatting. There seems to be alot of people having the same issue. There must be something going on with the CPU along with the motherboard.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
Sent for repair but within few hours it was dead again. .

I finally sent my HD2 in for RMA on Sep 10 2010.

I recd voice msg from HTC on Sep 21 telling me phone was repaired telling me I would receive it Sep 22. Actually recd it Sep 23, 2010 by Fedex.

Out of package phone appeared to be work normally. Installed battery and fired up. I tried FM radio, wifi, browsing, installed some applications successfully. A few hours later, I attached phone to mini-usb charging/sync cable to desktop computer to sync with desktop computer which was successful. I detached cable, used phone and it seemed to operate normally.

However, a few minutes later I re-attached mini-usb charging/sync cable to charge phone, but within a few minutes I noticed phone's screen had turned bright green. Phone was not responsive to screen input, pressing power button, soft reset button press or hard reset.

Even after unplugging mini-usb charging/sync cable the screen remained a bright green color and was still not responsive to screen input, power button, etc. The phone and battery began to get warm quickly. I had to remove the battery to turn off green screen.

The phone did not work after this incident and was not responsive to screen input, pressing power button, soft reset button press or hard reset. The phone's orange charging indicator light did not turn on when mini-usb charging/sync cable was plugged in.

Dead as proverbial doornail.

Sep 24 i called up HTC and set up new RMA. Asked for a prepaid Fedex label and they said would send one. Still waiting but shoudl be here by Sep 28. They told me that my phone had some 'SIM lock issues' and that the mainboard was replaced.

Some intersting notes:

- I could not use SIM because phone was SIM locked. But my original phone was unlocked purchased from Expansys not T-Mobile. When i called for second RMA, i asked about this, they said HTC would provide free unlock code if second repaired phone needed it but i'd have to call.

- Repaired phone had two IMEI's. IMEI reported by About-Phone Info was diff from IMEI on phone's back label. (I guess mainboard has the label on it or they install new cover with another label?) anyways, the IMEI on label wasn't in database as cust serv rep asked me for IMIE and i gave her that one. Luckily before phone died i had copied down WinMo reported IMEI.

The saga continues!
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] genoki:
The saga continues

After my first RMA repair failed, I asked for a prepaid Fedex label and they said it was coming by email.

A couple of days passed, so i followed up and they said, there was some glitch and Fedex labels were delayed.

5 days later, still no Fedex label. I followed up and it was still 'on its way'.

After 2 more days, I figured I needed to get my second RMA going and paid for UPS to ship my dead HD2 to Texas (cost $60 US incl $700 insurance coverage). That makes two courier fees for me on this HD2 repair biz ($120 !!)

Anyways, UPS delivered my dead HD2 to HTC on Oct 6 at noon. As of this morning (Oct 12) my HD2 was not logged in by HTC customer service as received. HTC Cust Serv agent checked receipt on UPS tracking to confirm they received it but said it was still somewhere in 'receiving'.

Summary so far: I received my brand new HD2 July 9 from Expansys. I got to use it for about 4 weeks before crashing happens more frequently. After another 3 weeks of struggling in vain with reboots etc on Sept 11 I finally accept it is toast and send it in for repair. I get a repaired HD2 back Sept 23 but it dies same day. So, I sent second dead HD2 back to HTC Oct 2 (after waiting for promised prepaid Fedex label). It is now Oct 12 and HTC doesn't yet have it logged as received in their system. Ugh.

This means i have 'owned' my HD2 for bit more than 4 months, but have only got 1 month of reasonable use from it, the rest of the time it was crashing, in transit (or floating around HTC warehouse), or being repaired.

I hope they lose the fracing thing then I can claim insurance and forget all about it.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] kml.krk:
I'm sorry to hear that you got so much troubles RMAing your HD2. I hope they will fixt it soon. Did you try being a little 'rougher' with them?

- Ask for manager,

- say it's unacceptable to wait soo long for the phone to even get logged in to the system,

- say that you will never buy HTC again,

- and that no one will ever hear a good word from your mouth about HTC.

It isn't nice by any means by at the moment they aren't nice either!

I would be seriously mad if I were in your skin now.

It's not $50 flip-phone we are talking about.

Best of luck!

Let us know when you have some progress

KML