[EVO 4G General] splink7007:
I'll list the entire email conversation I had with HTC. I had to BS a little to play off that fact im rooted. Notice how they responded at first.

ME: Hello, I received a new replacement EVO from bestbuy. The phone came with PRI version 1.34 and not 1.40 like a friend of mine has. I did all the updates from the phone and it is still at 1.34. How can I go about updating the PRI version? Thank you

HTC: My name is Kacey and I would be more then happy to assist you today. I understand that you are looking for the 2.2 update for your phone?

Before you proceed with the update, make sure you have done the following:

· Set aside approximately 20 minutes to allow the device to update

· Connect the device to a charger

· Ensure the battery is charged to at least 30%

· If available, connect to Wi-Fi or 4G to speed up the update download process

Installation instructions

1. Navigate to the Home screen on your device

2. Tap Menu > Settings

3. Tap System updates

4. Tap HTC software update

5. Tap Check now

6. Ensure Install now is ticked and tap OK

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!

Do not attempt to use the device until the “Congratulations” screen appears.

7. Congratulations, the device has been updated! Tap OK

Me: Not my problem at all. I do have the 2.2 update but my PRI is at 1.34. Like I said I did all the updates and am now at 2.2 FroYo. When comparing to my friends software version section on the EVO. His PRI says 1.40_xx and mine says 1.34_xx. The x's are a number but cant remember exactly what his said and mine is at home so I cant look right now. This again has nothing to do with 2.2 it is my PRI version (primary rate interface)...

HTC: Dear ,

There was a PRL update recently sent out by Sprint. Have you received and performed this update?

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .

Sincerely,

Kacey

HTC

ME: My PRL is up to date at 60669. Im talking about the PRI. Like I said I did all the updates and am now at 2.2 FroYo. When comparing to my friends software version section on the EVO. His PRI says 1.40_xx and mine says 1.34_xx. The x's are a number but cant remember exactly what his said and mine is at home so I cant look right now. This again has nothing to do with 2.2 it is my PRI version (primary rate interface

HTC: Dear,

There was a PRL update recently sent out by Sprint. Have you received and performed this update?

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .

Sincerely,

Kacey

HTC

ME: Again my PRL is up to date. Im talking about the PRI. Will you please re-read my other posts.

Thanks

HTC:,

There is going to be an OTA update that will be released in the very near future to correct some software errors. Unfortunately, we are unable to provide any information concerning a timeframe for this update. This should correct the issue you are experiencing with the PRI.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number .

Sincerely,

Kacey

HTC

WOW!!