yashsingh1/xdaforums huggingface dataset:
[HD Mini General] Timo Schmidt:
OK it seems there is a bug when you only install this file without installing the ROM-Upgrade (which cant be installed due to "invalid vender" message):

Sometimes (its random) in the home-screen when you click on "Telephone" for example, your click is recognized as double click, this means that you sometimes don't get the telephone-app but the "Contacts" Page.

You can check it with the Copilot App. Start CoPilot and in the Navigation Screen click the menue-button. The menue sometimes pops in and immediatelly pops out instead of only popping in :D.

At least this behaviour can be seen on my HDmini :D

Restored the backup I made one day before installing this update and everything is fine again :)

Greetings

Timo
[HD Mini General] josemurl:
I bought the phone with the Spanish 1.07.412.1 ROM. I tried to aply to June 30th ROM update (1.36) IN ENGLISH, but since it was locked I has to use SSPL program to be able to change languaje. With this method I was able to update the ROM to 1.36.401.1 (Europe), but... the SPL and Radio modules where not updated, I thing this is a limitation of the SSPL (is not a Hard SPL).

I tried to aply the Sound Path but got the Invalid Vendor ID, so I did aply only the second file. THIS BROKE MY DATA CONECTION. I'm not able to connect to the Internet any more, a got a modem error when reseting. So, I'm rolling back to the original SPA 1.36 version to see if radio is updated with the original HTC update. Be careful when applying only the second file.
[HD Mini General] Japhy:
unpack the first file, you will get Radio_32.2806.05.06_0.63.05.40.nbh,

rename it to PHOTIMG.nbh.

then you can flash it with the tool in the att.

i hope this works.

and dont worry about the radio version, it just need a new OEM to show the true version..

sorry for my poor English

any problem, please P.M. me ..

:)
[HD Mini General] esnwizz:
Hi, i tried this method and it returned the same Invalid Vendor ID message as with my previous tries with the original exe.
[HD Mini General] Japhy:
xun6.com/file/717833457/DFT_SSPL_MINI.rar.html
[HD Mini General] Japhy:
try this please.
[HD Mini General] bart3385:
Got the same problem. HTC is rolling out phones and updates so fast, it seems they don't have time to do tests anymore.
[HD Mini General] esnwizz:
apparently your method works. and actually it reflashed the ROM (HArd Reset).

previously didn't work for me because i used mini_sspl and not the dft_sspl. My bad.

however the radio still shows as the old version and not 2806? anyway to verify the change?
[HD Mini General] Japhy:
maybe you could install the 2nd file and no bugs or errors anymore.
[HD Mini General] esnwizz:
I installed the second file but the radio still show the old version.
[HD Mini General] Japhy:
i mean, if the radio doesnt work , after installing the 2nd file, you'll get some error.
[HD Mini General] tobes8848:
I also tried this update (intermittent audio muting) from the HTC site and got the Invalid Vender ID error. I have an O2-branded HD Mini which I have now de-branded to the latest HTC official ROM using the DFT_SSPL method (here xdaforums.com/showthread.php?t=694409). The debranding and new ROM installation all worked fine - I now have an "official-looking" HTC phone with the latest HTC ROM version 1.36.401.1.

According to the authors of DFT_SSPL they have disabled radio flashing in their method, therefore the method proposed by Japhy in this thread for installling the new radio to fix this intermittent audio errror should NOT work. Am I correct?? If it won't update the radio then you should probably not install the second exe file from HTC PHO03693.exe either, see the problems experienced by people earlier in this thread.

Has anyone successfuly installed the Radio update Radio_32.2806.05.06_0.63.05.40.nbh?
[HD Mini General] esnwizz:
i performed the method by Japhy and both files successfully flashed my phone. however when i click : About Phone->SW Info

it still shows,

Radio: 0.63.05.36

Protocol version: 32.2803.05.06U
[HD Mini General] bart3385:
It's an official update from HTC website.

For Pete's sake. It wasn't supposed to be a head-cracking puzzle for us consumers to figure out.

HTC should straighten it out. And TEST it, before releasing it to the consumer.

I encourage everyone to write complaints in HTC support. Or call them up (if toll free), and bug them with this nonsense half-brained update until they give up and issue a proper update.
[HD Mini General] keith819:
just receive a official reply from HTC(Hong Kong)today, below is a quote from the email:

"經技術部門確認，HTC HD Mini的更新(Update for HTC HD mini intermittent audio muting)已經包含於1.36.721.3的ROM Code，所以您的手機未能順利安裝這個更新檔案，我們將會重新修改網頁上提供的內容。"

it means that the first radio update file(RUU_PHO3693_20100728.exe) has already been enclosed in the previous rom upgrade file(for HK WWE rom it's 1.36.721.3), so that we can never install it if we upgrade the rom version b4.= =

btw, does it mean there's no problem if we just install the second hotfix? I've installed it for few days n experience no problem. anyone get error with this new hotfix?
[HD Mini General] bart3385:
Even so, the response to you from HTC is not even very clear. Obviously, the tech person is not very sure of what he has to say.

There's no straight clear answer as to which is to what. And what is supposed to be done.

Also, that's the case for HK WWE. What about the other SEA units? European units?

Why isn't this hidden trap spelled out very clearly in the website instruction?
[HD Mini General] esnwizz:
i'm still waiting for a better response from HTC SEA too. initial response was for me to bring the set down to their service center for checking..duh...
[HD Mini General] bart3385:
That's also the answer i get to every question i ask. The people they hire there are so dumb. All they know is to supply this standard response to any kind of question you ask.
[HD Mini General] tarekezzat:
i also installed the small file " the second one " but i can not observe any change
[HD Mini General] ednelh:
I have the same problem, I also tried that update (intermittent audio muting) from the HTC support site and got the Invalid Vender ID error while installing the ROM upgrade. Until now HTC didn't solved the problem, they sent me a ticket number, but there is no use. HTC support is SLOPPY...
[HD Mini General] Stl09:
Hello Guys,

any news about our issue ?

thanks in advance
[HD Mini General] esnwizz:
no updates from their technical support yet...
[HD Mini General] JHTCHD:
Frustrated

Hello everybody,

I also have the same issues with this update (invalid vendor ID)

And I have had some mail contact about it with HTC customer Service NL.

I can say the customer service is a little bit CRAP.

3 or 4 times I had to explain how I tried to install the update.

And then I waited 5 days for a reply...

I tried to call HTC customer service but I was on hold for 30 minutes.

I really am dissapointed in HTC for the way things are going.

I hope somebody has an answer soon.
[HD Mini General] bart3385:
HTC is quick to replace units.

But when it comes to actual support, solving problems, getting response, HTC is the worst of the worst i've ever encountered. It's like it doesn't exist at all. From our area, the "hotline" is connected to a fax machine. And all you get is fax tone. Nobody ever answers the calls. So tech support by phone is out of the question.

Next is thru email. They only got one standard response. Something in the line of "bring your unit to service center for checking and replacement". No matter how big or small your complaints are. Even if you're questioning something about software performance, that's still their standard response. So lazy. IT took me several email complaints before they bother to send a slightly different response. But all the same, no answer to whatever your questions is.
[HD Mini General] JHTCHD:
yet another disappointing HTC reaction

I was frustrated and did send another e-mail to customer service, as I'm not going to give this up so easily. I mailed that I noticed that users worldwide have had the same complaints. My customer service person sayd I was her second dutch customer with the complaint, so worldwide was exaggerated. :eek:

WTF?

If ever, I wanted an answer to my problem as my wise mother always points out 2 complaints, are 2 complaints to many...

NOT to be rudely answered.

Then she asked for additional information regarding the sofware on my mini...

it was a sloppy mail with the information wanted in a long list not even trying to make it look professional.:(

But I tried not to let it get to me.:D

And replied. And yet again am waiting for an answer, I'm curious how long it takes this time. But I will demand a satisfying answer, because I will NOT be put up with this nonsence.:mad:

I loved my mini from day 1 and still do, HTC needs to adress this responsible, because mini or maxi this is their product so they need to solve it.:cool:

(sorry for venting, I am a very precise person, and want everything in order with a phone which I am paying a great deal of money for).:confused:

I'll keep everyone posted when they give a new fascinating answer...

:p
[HD Mini General] bart3385:
Thanks for registering yor complaint with HTC support, JHTCHD. It is what of us should do. To let them know that this is a worldwide problem. And many are complaining. Not just 2.

I encourage everybody who had this same kind of problem to pls email HTC support. Let the complaints pile up. So that they will have no excuses or witty remarks.
[HD Mini General] ci6i:
I received a reply from HTC support after 9 days of opening ticket regarding this problem:

:(

I don't think that "department in charge" read this thread but, the more tickets the better.
[HD Mini General] bart3385:
They can't even name what that mysterios "department in charge" is. Obviously, they're just trying to come up with a different excuse. Let's keep up the pressure. Don't let them get away with this.
[HD Mini General] Stl09:
HTC mini is a really wonderfull phone, but...... I am so uptight because in every call I have to push side button in order to volume up !!!!!!

Does this update solve this problem ? Otherwise Does anyone know when HTC fix this really annoying issue ?
[HD Mini General] nek46:
i have the same problem... my mini
[HD Mini General] Stl09:
I sent the email below to HTC Support... It seems that HTC support is really very lazy.. Let's all inform them about 2 major problems and probably we will show an update one day...

--------------------------------

Dear Sir/Madam,

Below you will find two of major problems about my HTC HD Mini.

--First

I always have to increase the incall volume after each phone restart. Particularly I have to volume up during call by pushing the up side button. It seems that phone doesn't save my last volume level and the initial value is only approxemately 40%. For that reason I can't listen the talker during a call and as I wrote, I have to increase the incall volume. However it's a really annoying to make always the same action in order to have a normal phone conversation

--Second

I have noticed there was a problem with missed calls that are shown in Lock Screen. Particularly in case of missed call, the lock screen probably show previous number and not the really number of missed call,

Rom Version : 1.36.482.1 (ELL)

Thanks in advance
[HD Mini General] nek46:
i have the same problem... my mini :mad::mad::mad:
[HD Mini General] Stl09:
Finally, I got their reply.. Below you have the ability to read.

******************************************************

Dear Mr. Stelios,

Thank you for contacting us, Regarding the issue with the in- call volume, kindly be informed that this is not the normal feature of the handset, to solve it, kindly try to install the following link: http://www.htc.com/europe/SupportDownload.aspx?p_id=314&cat=0&dl_id=1024

As for the SMS issue, kindly be informed that it, as well, is not the natural default of the handset, you can follow the steps below to solve the issue: 1) Kindly Check if the device has enough Free Memory to run (at least 5MB) Please go to : Start> Settings> Menu> All settings>System> Memory, If there is less than 5 MB free in each category, you need to free up some memory by removing files from the device or by shutting down programs that are not actively in use. To Free up the program memory Please go to : Start> Settings> Menu> All settings>System > Task manager> Stop All. Free up the Storage memory Please go to : Start> Setting> Menu> All settings>System tab> Managed Programs. Remove programs. Once memory has been freed up, kindly re-test. 2) Please check if this issue has occurred after using any 3rd party applications. If yes, please remove the 3rd party software and retest the device. 3) Kindly perform a Soft reset to the handset by removing the back cover and pressing the reset button. Incase any of the troubleshooting above doesn’t solve the issues you’re facing with your device kindly perform the following: Please backup all data on the device by synchronizing to a computer, My phone application, or using a data backup program using a memory card, afterwards, perform the Cold-boot (Hard-Reset) and retest the device. To perform a Hard Reset: 1. Start>Settings>Security>Factory data reset 2. Press 1234 and press yes Caution: this process will erase all the information from the phone memory If none of the above solve the issue you're facing kindly send me the IMEI number of your handset so that I would guide you to the compatible Rom to reinstall it. Please note that you can contact us via support line +30-2111980955. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team http://www.htc.com

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number XXXXXXXXXXXXX.

******************************************************

I think that people are out of mind. They didn't give me an answer to second issue.... and does update work finally ???? Additionally does it fix the problem that I have already describe up ?

I am sincerely sorry, but I am so uptight !!!
[HD Mini General] bart3385:
This reply is the first one from HTC i've seen with some details, at the very least. Although quite useless. But you're still lucky the response wasn't the usual lazy-ass "go to service center for replacement".

For many of us, the indicated update doesn't work at all. It only results in error. I don't know if it will work on your device.

As for the elaborate instruction that followed, it's simply a lengthy run-around. There's not a single code provided that makes it a new and possible solution. I'm 100% certain, that after going thru all that sweat-inducing process, you'd be back to square one. Without a tiny bit of improvement. I've tried that a number of times already. Even without them giving this very heart-warming long novel.

Although something in this response from HTC caught my attention. "...soft reset to the handset by removing the back cover and pressing the reset button". Is there such a "reset button" under the back cover? Where is it? Any ideas?
[HD Mini General] Stl09:
I sent an reply and I wrote them that I could not install the update because of "problem with vendor ID"...I also wrote that I tried more than one times and for a diffent pc indeed....

I am really curious for their reply
[HD Mini General] Stl09:
Hello again.

Is is possible please to upload someone a printscreen of message "invalid vendorID" ??

I have an idea and I hope that problem will be solved finally !!
[HD Mini General] bart3385:
You can't take a screen shot because the phone will not be working during the update process, up the time the error comes out. The only way is to use a camera, and shoot a picture of it.
[HD Mini General] JHTCHD:
already sent it...

hey friends,

I also have had the same issue with pushing the volume button.

But of course in order to solve this issue the update intermittent audio muting must be working...:mad::mad::mad:

I have actually made a screenshot of the message invalid vendor ID and send it to HTC customer service..:o

I have waited 7 days!!! :confused:For a response ... Still haven't received an explanation.

Tormorrow I am going to call them and even if I have to wait another 20 minutes... someone is going to speak to me and explain it because I am getting really pissed off by this unprofessional chit chat that doesn't help ***.:eek:

Then, I am going to complain about my useless e-mail contact with their support collegue and they will probably leave the customer service department, screaming as they go. I have had it up to here with this bull.

Keep you guys posted..

btw I'm a nice guy, but sometimes even my endless patience will end.

I am a big loving nerd when it comes to my technology and I just want it to work properly in stead of daily checking HTC....
[HD Mini General] bart3385:
JHTCHD, thanks for helping. Your effort helps all of us.

Any luck with the customer service?
[HD Mini General] Stl09:
JHTCHD,

could you publish the print screen in order to attach all in our message to HTC ?

Thanks once for helping
[HD Mini General] Stl09:
Does anyone read this thread ? Nowadays I think that I am write on my own :)
[HD Mini General] Stl09:
let's exchange together then some info ;)
[HD Mini General] JHTCHD:
Hey everybody,

I'm waiting a bit to call customer service again, because I got a last minute reply from HTC:

They requested me to make an NFO file of my system, to check if it has anything to do with my computer. Personally I think it's bull because i think it indicates a software related issue concerning my phone and NOT my computer. But then again... who knows, I'm not all knowing.

Either way, I am waiting for their next answer. Probably, when time allows it I will call customer service anyway, because I believe it is a very time consuming thing to constantly play "the ball" back to the customer instead of checking their own software updates.

I tried yet again, to use RUU_PHO3693_20100728, of course it did not work...

But I managed to make a screenshot of the message that popped up on my laptop.

Here it is:

I hope this helps with sending your messages to HTC in order to get them to make serious effort to solve this inconvience as soon as possible.

Of course I edited the image ready to be uploaded immediatly.

Take notice though, that I deleted an error code placed on the bottom right on the picture, I do not know if this is an individual error code regarding my computer, it could possibly create confusion,

but you are all free to use this image and edit it as you please.
[HD Mini General] JHTCHD:
Another method failing

HTC replied to my NFO file, saying that I should try shutting down apps that run during the installation proces of the RUU file.

Limewire and AVG virusscan were the ones that I must shut down and then remove the partnership between my phone and computer.

And then make a new partnership and try to install RUU again.

And so I did just now... And it was yet again, a fail.

I got the same message as always, and during the installation it stopped when it had reached 5% then my phone automatically shut down and reset itself...

So it didn't do anything.

HTC told me to reply when I tried this, so I am replying now, waiting for their next answer.
[HD Mini General] bart3385:
Of course we read. We're waiting for a breakthrough.
[HD Mini General] bart3385:
It's a charade.

The same problem occured to most of us. Ypu're not an isolated case. If indeed Windows Vista or Windows 7 is causing some hiccups, then should we all ditch Windows PC for the sake of a broken HTC update?

I don't use Limewire or AVG. Surely, those can't be the problem. They're fishing. Trying to pin the problem on something else. The problem is clearly their on errors. The ball is on their court. Don't let them tose it back.
[HD Mini General] Stl09:
I sent them one more message but with Print Screen this time. Below my reply.... I hope that this time, I will have a specific answer

---Stl09 Wrote-------------------------------

As you requested, I have attached a print screen about "Invalid Vender ID"

My ROM version as I have already wrote in previous email is : 1.36.482.1 (ELL)

---------------------------------------------

---------HTC wrote--------------------------

Dear Mr. Stl09, Thank you for contacting us, Kindly send me a screen shot showing the error message and send me as well the software information of your handset which you can find in About Phone>Software Information. Please note that you can contact us via support line +30-2111980955. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team http://www.htc.com

------------------------------------------------
[HD Mini General] sunnyhj:
Hi everyone,

I've been reading this thread for sometime as i'm also having the same problem..

i emailed HTC regarding the problem 3 days ago and 8-9 hrs later a person from their tech support calls me to explain in detail what the problem is..i gave him full detail and he said he will mail me the solution..

Their reply:-

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. To clarify your issue, you stated that: you are facing issue with your HTC HD Mini. As per telephonic conversation with Mr. Sunny on 6/9/2010 at 1:20 PM, regarding this we would like to inform you that please download the “Update for HTC HD mini intermittent audio muting” from the link (http://www.htc.com/in/SupportDownload.aspx?p_id=314&cat=0&dl_id=1024). Kindly share the feedback with us. You can also call our Call Center at: 1800 11 33 77 if you have further questions. Thank you once again for your continued patronage.

My reply (1)

I downloaded the software again with the link provided in the mail and tried again,it gave me the same error again. And, before contacting HTC care i have been downloading that software from the same link that HTC care has provided me. This time i am sending some pictures of the error.

today i've send them another reply

I tried to update my Phone AGAIN today. This time i did a hard reset before installing but it the problem is persistent. This time it detected my phone without any difficulty but when updating it reaches 5% then gave me the same error INVALID VENDOR ID as before. Please solve this problem cause the phone's clarity while attending call is not very good. the person on the other side keeps telling me to repeat again while i'm talking

And now i'm still waiting for their reply...Don't they feel shame or something when writing this "We are dedicated to providing you with the best quality service and answering all of your questions and concerns"

ROM version 1.36.720.3 (94538) WWE Aisa
[HD Mini General] tzacapaca:
Hi,i just bought this phone also and i updated the ROM,and what i see on site about this update is different than what u copy/pasted..look..

Note: This update is only applicable to ROM versions less than 1.36.XXX.X for all SKUs, except Vodafone Spain.

hmm so did u make mistake or they edited the note?:confused:
[HD Mini General] ci6i:
They edited the info on the site.

Now it's not anymore applicable to ROM version equal to 1.36... :(
[HD Mini General] Takissc5:
they ''solved'' the problem by editing the info on the site.:mad:
[HD Mini General] sunnyhj:
HTC care is sooo lazy..!!...instead of solving it they edited the note..!?!!?:eek::mad:..what about all of us who're still having probs with call clarity..??:(
[HD Mini General] ci6i:
Yes, it's sad. I guess we ALL should start open other tickets to customer service for call clarity.