[Streak 5 General] Joanas:
unlocking my Streak

I have a Streak which bought privately and an o2 sim only contract

If this is of any help, hear is the way I just unlocked mine free of charge and a day later (yesterday) my upgrade to 2.2 came through, bearing in mind this has taken about 10 days. you will understand why, as you read!

I emailed o2 and simply asked for an unlocking code, knowing the reply I would get setting in motion my already written response thanks to adzman over ad Modaco

o2 replied

Hello

I'm sorry the Dell Streak can't be unlocked by us as it's an exclusive phone and the manufacturer haven't given us the unlocking rights. Please contact the manufacturer to get it unlocked. I hope this helps. If you need any help, please email us or you visit our online helps centre on, (unable to post link)

I then replied

Hi

My understanding is the streak is no longer exclusive to o2 & therefore should qualify for unlocking. Other people have successfully obtained an unlock code for their streak from o2 The streak is now available on orange & vodafone (unable to post link) Also the streak is available sim free directly from dell or via tesco & argos (unable to post links) I understand that when first released this handset was exclusive to o2 & therefore not available for unlock. But as I’ve demonstrated this is no longer the case. I have no intention to leave o2, I like O2 that's why I came back to you, It's the fact that I bought this O2 Dell Streak privately and am using a sim only contract from you. Besides the dell streak is now available for unlocking via 3rd party companies (unable to post link) Please can you provide the unlock code, obviously I would rather deal directly with yourselves, but if need be I can get my device unlocked via the 3rd party. as i say, I’m very happy with O2 - please don't ruin the relationship I have with O2. If required I’d be delighted to talk to an O2 representative from your service management team to ensure my needs as a customer are met Thanks & regards

o2 replied

Hi

We don't have the code for this one on our database & will need to request this from the manufacturer. I'll have this requested & pass it on to you as soon as we get the code back.

Kind Regards

I replied

Dell Streak, and my IMEI number is= 354************

After a while I replied

l seem to be still awaiting my unlock code, is there a problem?

o2 replied

Hello

Thanks for your email. I'm sorry you haven't received your unlatching code yet and for the delay in getting back to you. Unfortunately, we're having trouble getting the codes for Dell Streak devices at the moment but we'll keep requesting the code you need. I'm afraid I can't tell you how long this will take, but as soon as we have the code you need we'll let you know. If there's anything else we can do for you just drop us an email. I hope you enjoy the rest of your day.

Kind Regards

I replied

Re my waiting for my Dell Streak unlatching code. If you haven't got my code on your database and have to retrieve it direct from dell, does this mean that I will also have a problem with the O2 Android 2.2 upgrade which is due out today?

Next day I received my unlatching code

Hi

We have receive unlatching code for your Dell Streak handset however we haven't receive unlatching procedure for the same. The code you require for your handset is "02******"

Kind Regards

The procedure is simple take out your sim and put in a competitors, Tmobile, Vodafone etc. it will then ask for the code when you switch back on.

All this was over a 10 day period

Hope this is some use to somebody