[Desire General] quicksite:
Let me clarify:

1) I bought an unlocked Desire from the UK the day they first were shipped, the very first people at XDA developers who got a phone.

2) I chose this phone because I wanted it, even knowing T-Mobile USA sucks for not offering the phones I want -- the Hero last year, no. The Desire this year, no. Thus, I pay for European models and do without the 3G because I want the phones

3) It is also not true re just Europe. The Sprint EVO, which is the Desire for USA, on Sprint network, has the update.

4) I just spoke to HTC-USA support. They are about as incompetent as anyone to whom i have ever spoken. THEY sound like the "iPhone 4 buyer" in the infamous YouTube video comparing the Evo vs iPhone4... which is to say, they are blithering idiots.

a. I ask them when I will get my update. They said: it was already available 2 weeks ago for unlocked phones.

b. I asked where? They said: from http://developer.android.com

c. I went there while on the call and saw only a SDK download and asked, are you sure? He said, NO, no not that. You want the generic 2.2 download, because since you are not on a branded carrier phone, there is nothing that you need from the carrier.

d. I said "there is nothing here, can you find the link?"

e. After he searched he said, I cant find any link. he said "i can find a link on 3rd party sites but we cannot endorse them."

f. I said: I bought an HTC phone. How do I get an HTC approved 2.2 update?

g. he said, unfortunately, since you are in USA with T-mobile, and they don't carry this phone, you cannot get the update OTA. The signal won't reach you from the UK cell towers.

h. I said: Then how are the people in UK getting it?

i. He said: Their local cell towers are pushing it out?

j. Then if I can't get it OTA, where do I get it?

k. He says: Unfortunately I cannot find anything about it on any HTC website in Europe or North America. We do not host the downloads.

l. So how do I get it?

m. I'm afraid I don't know.

n. ME: I am calling HTC Support north america and you don't know how i am to get this update?? Should I call HTC Support UK since it is a UK purchased phone? (I was serious, not smartass)

o. No, they won't be able to help you since we have no files on UK site either.

p. This is pathetic. Will you please check with a supervisor and tell me who i should contact, or where i should leave a support trouble ticket to be able to be told where to download the update?

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on hold

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back

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q. I'm sorry I told you wrong. You SHOULD be getting your update OTA.

r. How is that possible when you told me 10 minutes ago that I could not get it because it was being pushed from European cell towers and the signal could not be reached here? How NOW am i supposed to get it OTA?

s. I was mistaken. You had a WINDOW OF OPPORTUNITY about 2 weeks ago and it must not have worked, so you have to hold on maybe another week or so until they come around again to your cluster.

t. what?

u. They release the OTAs in clusters, and yours has expired and so you will have to wait til it comes around again.

v. I have no faith at all in what you are telling me. Suddenly it's supposed to appear in my Software Updates -- and yet I missed the fact that it occurred already? How is that possible? I have manually checked it every day for past 2 weeks?

I then asked about IF i were to go to a THIRD PARTY SITE to download the 2.2 update, is it PHONE SPECIFIC? because that is what I kept reading HTC saying, that it takes time to port it over and test it per phone.

He said: No, it was ready 2 weeks ago, it didn't take long to test at all.

I asked: Are you sure? Isn't this supposed to have an update to Sense?

No. There's no update to Sense that I know of.

Are you sure? I thought there was? And that this was why it was taking so long. That HTC had to get Android 2.2 to work properly and have Sense work on top of it.

Not that I know of.

I asked: So, this update will enable 720p recording, and apps2sd?

He (HTC TECH SUPPORT): Well 720p is dependent on whether or not your phone is capable of it.

Me: What? I am calling HTC. Don't you even know your own phone? The DESIRE has been stated as being capable of it, as having a far greater sensor than necessary but the OS update is what will enable this feature. How can you not know that?

He: Well to be honest, I have not had a lot of time to play with the phones.

Me: I am astounded. I am a customer and I know your product line and you don't even have a clue. You have been zero help on this call. I am going to post about this whole experience on XDA developers (I am sure he didn't know what that was, anyway). I said "Are you sure you don't want to amend anything you've said?"

He: I'm sorry I got the OTA info wrong initially.

Me. Thank you, I have to go.

He: is there anything else I can help you with today?

me: Are you kidding me? No.

He: Well keep in mind you can get updates to support issues at our twitter channel 24/7.

Me: Oh please, no. is this the twitter/HTC channel?

He: Yes.

Me: You have got to be kidding me. Do you have any idea what gets posted on that channel?

He: Support news.

Me: NO! It posts about "See our latest TV ad for the Aria on Jimmy Kimmel Show tonight" ... It is crappy marketing, it has nothing to do with support. How could you have possibly made an already terrible call filled with horrible misinformation any worse? and yet you did by citing HTC's pathetic TWITTER channel which has nothing but marketing contests. Something is terribly wrong with your company's communications. I have been buying your phones for over 5 years, HTC invented the genre -- and with no disrespect intended, you have managed to malign the whole brand reputation in one phone call. Please, get your act together.

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So -- here I am an hour later -- and now I know that I am ABLE to get the update -- my phone being an unlocked UK phone. So please, is there anyone who can explain how. This is ridiculous.

thank you.