yashsingh1/xdaforums huggingface dataset:
[EVO 4G Q&A, Help & Troubleshooting] bcb1:
Help! No talk or text, error code 16, authentication code error

Hi All,

I've flashed two Evo's to Virgin so far. My daughter's went great, it's been working for a week now.

I flashed an Evo for my wife, it went fine, immediately got phone, text, and data working, no problems. But after a couple days, data still works but no talk or text. As soon as I try to make a call, I get an immediate "your authentication code could not be verified, please contact customer services"...error code 16.

Now I'm stuck and I don't know what to do. I've reflashed it about a hundred times, lol. I even changed the SPC code on the Evo to match the code on the donor Optimus. Nothing helps.

I'm a little nervous to call Virgin tech support. Is that the only option here? I understand that the error code 16 might be that the phone has been flagged for being a clone? Weird that data works fine but the phone service doesn't.

Help!
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Heat: I'm really not sure at this point o_o; That's all I did to get it working...

I can't seem to get the .DLL file to work with LGNPST; I registered with reggie.exe, its run as an administrator and in compatibility mode. Say's registered successfully, yet nothing shows up under the information. I'm lost ._.;

bcb1: I had that same problem; I re-wrote all the MDN/MSID and it took care of the problem; I think I had made a typo somewhere.

Edit: Yeah, no matter what I seem to do with this, I can't get LGNPST to recognize the .dll file. x_x;
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
Maybe there's something wrong with the way I am editing them, I notice when I copy them back in, they have different attributes, modes, and links

EDIT:

Okay so I tried everything on a different computer because I ran out of things to try. It worked! my meid and ESN are now changed correctly. Only problem is, I cannot actually use the phone, whenever I try to make a call it tells me I am not authorized to call that number, and it still attempts to "activate itself" , also when I try to view my phone number, it shows up as 0000006454.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
So, LGNPST still won't recognize and DLL files for me. I'm going to try DFS next to see if maybe that can read it. Any thoughts on what I'm doing wrong to get LGNPST to work? I've dragged the DLL file onto reggie.exe, and it still isn't loading any DLL files.
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
You need to install it via Command prompt... or at least, that's how i did it.

Did you need to do anything specific to get your phone up and running after changed the meid and ESN? I have mine correct now, but cannot make phone calls or anything yet.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Tried command prompt; Nothing. Also, you need to change your MSID/MDN numbers to get phone calls to work properly. MDN is your number, MSID is the number provided to your account by VM. On your donor, type ##VIRGIN# and it view mode. You'll see both of them listed there. Change them on the EVO, and you SHOULD be set. Alternatively, you can do what I did; read the items in QPST and copy them to notepad, then put them in for the EVO.

Edit: I'm getting close! This time it sees the LS670 dll file. That's about all I've done so far. I choose the DLL, and nothing else seems to happen.

Edit 2: I choose the DLL, go to Phone Settings, put in my code, and it doesn't populate anything. I'm so close!
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
just press read from phone, you aren't actually getting any info from here, just unlocking the phone for qxdm in the next step
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
Now i'm stuck on the 3g. I'm not sure what I did wrong here, i followed the guide step by step, but it doesn't seem to work. When I write to phone in QPST, I get an error and when i reboot the phone and go back into QPST, the user ID is a balck box.

Also, I cannot figure out how to set the primary to 'dynamic' and secondary to 'not set', the only things i can enter are numbers.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
I'm at the same problem you are. I can set the profile under UM for User ID, but not RM. I can't get 3G/Data to work at all, actually.
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
we must be missing something simple...
[EVO 4G Q&A, Help & Troubleshooting] UncivilSavage:
If you're using an optimus and copy the settings over using lgnpst. My guide should say that doesn't it?
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
It said to read it in lgnpst then read in qxdm then use qpst to write the settings. When I try that the settings don't seem to stick. Error code 67 for data. And I can't add to the UM user ID. Its a greyed out area that cannot be edited. I'm so close to getting this working. I'll have to tinker around with it more. I'm determined to figure this out.
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
Yeah, it didn't say that, it only said to unlock it with lgnpst (not take any data from the phone) and then go into qxdm and find the AAA codes through there.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Yeah, I have no idea what is going on. HEAT, are you getting any sort of data? Or are you getting error 67 as well?
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
Error 67...
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
This hurts my head. I can't figure out why it won't write the HA/AAA keys. I have them saved to my computer so I can easily access them. I type them in QPST programming, write to phone...phone reboots...and no data still. I can't figure out what I'm doing wrong >.<
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
I'm pretty sure it has to do with the M.IP settings... I can't get the username to stick... it just shows up with the whole box red after I reboot...
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Yeah, I'm in the same boat. None of that seems to stick along with PPP settings. At least it can use wifi while I'm home.
[EVO 4G Q&A, Help & Troubleshooting] bcb1:
I'm having the same issue - four days after my flash to VM

I've flashed two Evo's to VM so far, the first one works perfect, and the second one worked perfect for about 3-4 days. All of the sudden, I couldn't make outgoing calls and incoming calls go straight to voicemail, just as MrPandroid describes above. Data works perfect.

I've done absolutely everything I can think of. Checked both phones in CDMA workshop and DFS. Everything matches. The donor (Optimus V) still works fine.

From browsing various threads, the error code 16 seems to be some sort of security flag that Sprint uses to flag phones when two phones with the same esn hit the same tower. Others have said that all you need to do is call Sprint via 611, and they will immediately fix the issue. The problem is, this is not a Sprint account, it's a VM account!

Anyone with any ideas at all? I'm really stumped here.

---------- Post added at 12:34 PM ---------- Previous post was at 12:00 PM ----------

Mr Pandroid: I had a heck of a time getting the .dll's to show up in LGNPST as well. I tried registering them through a dos prompt, through the reggie tool, etc - and they always registered properly, yet they would never show up in LGNPST.

Finally....FINALLY I figured it out! The version of LGNPST that I had was the issue. Actually it might have been just the LGNPST executable file. In any case, I renamed my old LGNPST.exe file to LGNPST_OLD.exe, and now I start up the program with the newer version, and it works just fine. I can browse to the .dll's with no problem.

When I get home tonight I'll check to see the exact version and file size and date is on my .exe file, and I'll let you know.

---------- Post added at 12:37 PM ---------- Previous post was at 12:34 PM ----------

Make sure that you send the SPC code through the tool before you write anything. In CDMA workshop, there is a button to click and then a drop-down menu where you can choose "send" (or something close to that) - and that unlocks the phone.

In DFS, you enter the SPC code in a box near the top of the screen, and there is a button right beside it that you click on to send it to the phone. When you do that, you'll see a message scroll at the bottom box that says "phone unlocked".

I recommend using the DFS 3.1 tool, but that's just a personal preference.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Send SPC code via QXDM, said phone was unlocked. Still can't get data working. I'll try DFS and CDMA workshop to see if maybe they work...I'm stumped here, haha!

Edit: would it matter if the phone was in airplane mode when sending AAA and ha keys and whatnot? Sitting in line at DSS made me wonder...
[EVO 4G Q&A, Help & Troubleshooting] bcb1:
I know that for me, I could only get one of the tools to consistently write to the phone...I think it was DFS 3.1 that I had the least trouble with.

QXDM wrote the MEID with no problem, I do remember that. But it was either CDMA workshop or the QPST Service Programming that was a little sketchy - sometimes writes would work, sometimes not. But I never had any problems getting DFS 3.1 to do the writes to the phone.

Of course, I should preface all of this by saying I'm an old computer IT guy, but relatively new to the phone flashing scene, so this has all been trial by fire for me.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Still not sticking for me. Hmm. I send the spc to unlock it first and no go...it says its modem mode...that make a difference?
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
I got it to work! i'm not entirely sure how, but it was a combo of DFS tools 3.1 and qpst. I viewed all of the info from my OV in DFS tools, and then plugged in the EVO and made the IP and profile settings exactly the same as the OV, and it worked.
[EVO 4G Q&A, Help & Troubleshooting] ohen2494:
Do all the services work and everything?
[EVO 4G Q&A, Help & Troubleshooting] UncivilSavage:
Ok what you guys are missing is your ppp settings. I have screen shots at home I'll upload later.
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
I believe so, my 3G seems to be working, It displays 3G and I can load web pages. I'm not sure if its performing at 3G speeds or not though.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
I can't seem to get it to save the changes. Everything stays the same >.< It won't keep the settings for data it seems...Hmm....Does DFS need to be run as an administrator/windows XP Compatibility? Also, is there a way to just save the OV information, and upload it to the EVO? That would be awesome.

Edit: Yeah, I've tried about 20 different things so far. It will not save the HA/AAA keys once I input them. The profiles are enabled, which is great, but the keys don't seem to stick. Unless...I misread the AAA key. Time to fire up the OV and QXDM and see what we get!

Edit 2: Nope. Its write. Double checked about 3 times...Its not incorrect. All 32 digits are right...Hmm....Can you write it with an NV item? Like under the QPST is there a file that has it perchance that I can modify?

Edit 3: So opened up qxdm, and ran requestnvitemread ds_mip_ss_user_prof 0, 1, 2...all keys are there. I'm so lost now at this point. @_@
[EVO 4G Q&A, Help & Troubleshooting] bcb1:
Still getting error code 16 when trying to make calls

After doing some more searching today, it seems that error code 16 "your authentication code could not be verified" is definitely a security flag in Sprint's system.

Since I obviously can't call Sprint to have them fix it, the question becomes what do I do now?

I have an extra, unused Optimus V. I'm thinking of logging into our VM account, changing the MEID to my unused Optimus V. Waiting about 10 minutes, and then going back in and changing it back to the original MEID. I'm thinking that might refresh the system, so to speak.

Seriously I'm out of ideas here...anyone want to chime in?
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
I had done that actually. My original donor was a wildfire. I activated op v, and took the esn from here and it worked randomly

Edit : I can send texts but not receive them. X.x oi
[EVO 4G Q&A, Help & Troubleshooting] bcb1:
Ok...so to clarify:

You put the Wildfire's MEID/ESN on your HTC Evo...and you started getting the error 16. At that point, did you log into Virgin Mobile and swap the MEID for your other phone (the Optimus V)...and then swap back to the original donor phone's MEID?

Or did you just start using the MEID from your second donor phone (the Optimus V) and change all the settings on your Evo to match the second phone?

Really I can do either. I have a second Optimus V that I'm not using, so I guess I could just permanently swap all the settings from it to my Evo. But it sure would be easier if I could just log into VM, do a temporary swap of the MEID, and then swap it back to my original MEID. I figure that would only take a few minutes.

Arrrrgh! So frustrating. Data works PERFECT! But the phone is worthless without being able to call and text.
[EVO 4G Q&A, Help & Troubleshooting] jmz:
guys. you are missing a vital piece of information.

http://xdaforums.com/showthread.php?t=1601869

and

http://www.groovypost.com/howto/epic-4g-on-virgin-mobile/

the second link is not exact but close enough that you can figure out what is diff between samsung and htc.

Also, I am having issues changing esn. If you have successfully done that please come join me at http://chat.andirc.net:8080/ channel: #wildfires

If I don't respond immediately please stay in there. I am off and on all day.

AND, error 16 is the same ESN showing up on the network at the same time. So at some point you had both phones on. You need to call them and play stupid. Often, legit users get this problem. Bug in their systems
[EVO 4G Q&A, Help & Troubleshooting] bcb1:
Yep, I figured that....no doubt that both phones were turned on at the same time at some point.

Now that I have the issue, the problem is how to resolve. I called VM a few days ago but the CS rep was totally clueless. I gave her word-for-word the error message, as well as "error code 16" and she came up blank. I couldn't go into too much detail...obviously.

Doing a little bit of searching, it seems like the error 16 is a pretty frequent thing, but mostly to Boost and Sprint users. The pre-recorded message gets you directly to Boost or Sprint customer service. If you're on VM like us, the pre-recorded message just stops...and then hangs up. No customer service redirection.

That's why I'm thinking the only way to fix this might be to do a phone swap in Virgin Mobile's system to another valid MEID....wait for a while...then swap back.

I'd much prefer just calling VM customer service and having them fix it for me, but like I say, I already tried that. Maybe I just didn't say the right thing...or I should have asked to be transferred to second level support, or something like that?
[EVO 4G Q&A, Help & Troubleshooting] HEATsixteen:
do you guys know what the latest/best PRL to use? I want to make sure I get everything updated now... I don't wan't to have to mess with this again later...lol

BTW for anyone who couldn't get data to work, what I did was I got DFS tool 3.1, and plugged in my OV. I took screen shots of all of the settings, and then I plugged in my EVO and made sure that my AN userID(yourMEID.mdata.vmobl.com) was correcty written ( for some reason, when i tried to write it with QPST, it would make the box black with red x's) Also, there is some sort of password associated with this userID that i noticed in DFS, so I included that as well.

On top of all of that, in DFS tools, you can get the AAA key off of your donor phone if you look under the tab that contains the profiles. My AAA keys were there, and I noticed that they were writtin excluding some 00's at the end, so I left them off when i Wrote to my EVO as well. Works like a charm now.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
I still can't data to work, nor can I recieve texts. Which is weird...I can send text messages, and people get them, and I can make/receive phone calls. Yet I can't receive text messages. I'm confused, any suggestions?

Edit: Okay so I think I've made progress? Error 16 is back again...However I saw 3G on top of the phone! I'm getting SOMEWHERE now! Whoo!
[EVO 4G Q&A, Help & Troubleshooting] jmz:
Just an update on mine. I finally got esn swapped over and have everything but outgoing sms fixed. I get error 97 when sending a text. anybody got any ideas?
[EVO 4G Q&A, Help & Troubleshooting] jmz:
another update. so at some point i must have had both on. so i got error 16. but i got automatically forwarded to VM and they didn't ask anything but my number and pin and they fixed it. So now I am 100% flashed evo to vm
[EVO 4G Q&A, Help & Troubleshooting] irocketeer:
i doubt it'll work, since the evo is locked on to sprint
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
What?
[EVO 4G Q&A, Help & Troubleshooting] UncivilSavage:
LOL dude a bunch of us already have Evo 4g/shift/3d and Samsung galaxys already working fine on virgin:D.
[EVO 4G Q&A, Help & Troubleshooting] MrPandroid:
Yeah I got it mostly working! Just error 16 and can't receive texts!
[EVO 4G Q&A, Help & Troubleshooting] monkeychef:
I don't think he read the thread at all.
[EVO 4G Q&A, Help & Troubleshooting] GrimReaper24:
Thread is closed due to esn cloning..
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
Is there anyway to use apn backup on the intercept then put the file on the evo and restore it?
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
Is there anyone with an optimus v willing to try something?? Put a sprint rom on your phone and see if you can use the dialer codes to view the data settings?

Does anyone know the url for picturemail??
[EVO 4G Q&A, Help & Troubleshooting] ejoy:
Wonder how legitimate this is....

http://www.amazon.com/gp/offer-listing/B005WDAJRO/ref=dp_olp_0?ie=UTF8&redirect=true&condition=all

If so, he knows something we don't.
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
I saw one on ebay as well. If this is true then there should be a guide of some sort coming out soon. Maybe this is someone working for Virgin mobile. If someone has the funds to buy this phone they should do so to get the mmsc url from the phone then they could sell it?
[EVO 4G Q&A, Help & Troubleshooting] ejoy:
If I had an extra $300 I would have bought it and dissected it already :( Would love an EVO on VM, my Optimus V w/ CM7 is amazing, but has so many limitations.
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
Can I ask a favour of you that will hopefully help everyone out? Can you backup your Rom and try putting a Sprint Rom on your optimus v and see if the dialer codes will fetch information. We need the info from ##data# to get picturemail working or just get APN back up and restore so we can see the settings. There may be more info we need if anyone has any ideas.
[EVO 4G Q&A, Help & Troubleshooting] trovas22:
hi

i have a question about this: You'd have to buy an Android phone from them ... I am using a cheap virgin cell... and i dont know if that is the reason why i can not get voice and data on my samsung 4 epic... sorry but the question...
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
Hey everyone i was able to get the apn settings from an optimus v. Sprint apns only have 2 it seems but this apn I pulled has 1,305:eek: If anyone could help figure this out we may be able to get picturemail working.
[EVO 4G Q&A, Help & Troubleshooting] alexanderkr1:
Did you ever get someone to flash a Sprint rom on the Optimus V? I have the Optimus V now, running CM7. I'm buying a Evo today to try and do this switch... I would be happy to help in anyway I can

Kev
[EVO 4G Q&A, Help & Troubleshooting] qccoles:
Also very interested in this...I have an evo, an optimus s and an optimus v and would LOVE to get my evo on my OV plan.
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
I have an optimus s and tried to put a virgin rom on it but the display wont light up. I think they changed the new optimus s LCD or something because I had the same problem when flashing recoveries. If you guys have an optimus v try to put the sprint rom on there and vice versa for the sprint optimus. If you have an older optimus s the virgin rom might work. If anyone gets this working post back. Has anyone with the optimus v tried using the dialer codes to access the data settings.
[EVO 4G Q&A, Help & Troubleshooting] alexanderkr1:
Before I flashed CM7, I remember putting a Optimus S rom on my Optimus V... Then flashing a "fix" for the titles, etc... Let me dig and see if I still have that rom. If not I'll download another one somewhere

---------- Post added at 10:06 PM ---------- Previous post was at 09:54 PM ----------

All we really need is the OV to be able to make a CALL right? I could backup the current rom, flash a OS rom... even if its not perfect (no data, etc).. heard of people doing that on accident. Only thing is, I think they had problems reverting back, even with a backup.

Regardless, I have a few VM phones to get me by if that happens. Until the EVO gets flashed... I'm gonna ZERO out the OV out anyway...

---------- Post added at 11:01 PM ---------- Previous post was at 10:06 PM ----------

Have you got everything working except picturemail?
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
I already have calling and text working but dialer codes don't work on virgin roms so I can't view the data settings. I hear the Samsung intercept can be used to get data working but that's an expensive phone and I'm not sure if mms works.
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
No where does it state that its illegal to do it to phones that you personally own. If both cell phones are in my name no harm no foul. The cell phone companies should be locked up for their outrageous prices.

---------- Post added at 08:33 PM ---------- Previous post was at 07:56 PM ----------

If you swap esns then there's no identical esn. You own the phone so you should be able to use it how you see fit. That's all under meritime admiralty law anyway and only affects corpations. If you go to court for this and they have your name in all capital letters that is the corporation they created on the day you were born. Its called capitus deminutia maximus and if you say its you then you're agreeing to be penalized under their code. If you say that its not you because your names not spelled like that then you don't associate yourself with the corporation. Look it up. Anyway enough tinfoil hat talk.
[EVO 4G Q&A, Help & Troubleshooting] alexanderkr1:
I've been researching this topic for about a week now.. read just about every piece of literature (that's indexed by Google).. Read several similar posts from trolls like you.. "its illegal...its illegal.." That's BS. The CURRENT laws clearly read.. it's illegal if you commit fraud against the cell companies (using two phones simultaneously).. NO WHERE does it say you can't use a different phone with your cell carrier. No where.

---------- Post added at 04:42 AM ---------- Previous post was at 04:36 AM ----------

I have 2 Intercepts.. One active and one not..
[EVO 4G Q&A, Help & Troubleshooting] cloning_illegal:
ok smarty pants lets see what a judge would say when you get arrested...
[EVO 4G Q&A, Help & Troubleshooting] alexanderkr1:
Arrested for what?! Not stealing anything from any company.. They are both MY phones, MY equipment.. legally purchased. No need in discussing it further with you. Go ****ing troll somewhere else.
[EVO 4G Q&A, Help & Troubleshooting] alexanderkr1:
@weinerwad3000

I was following your guide on the other thread and ran into some problems..

I posted this over there as well:
[EVO 4G Q&A, Help & Troubleshooting] weinerwad3000:
Not sure why its greyed out but you missed some esn numbers and Meid. Find out what baseband you have and look for those location. Did you toggle airplane mode?