[XPERIA X1 Q&A, Help & Troubleshooting] riuk:
Outlook 2010 + Jeyo Mobile Extender + email account(!) = bugs(?!), otherwise it works

Hi guys! Sorry to raise this thread, but looks like it's the most relevant one.

Overall Jeyo looks a good program. But I have already chosen ver. 2010 too.. I've read that some people just assume that Jeyo is not working with v. 2010.

I have just tried Jeyo Mobile Extender (JME) 2.5 build 1280 on Win7 32bit/64bit, combined with Outlook 2007/2010 (both 32 bit only), and I have found that there are some nasty errors showing up with Outlook 2010. They do not show up with Outlook 2007. Jeyo site shows that Outlook 2007 is supported. 2010 is not mentioned, but all my previous JME tests half a year ago with ver. 2010 were successfull (until I started adding email accounts a few days ago!).

I have tried it with Outlook 2010 (also tried sending SMS from desktop) again these days, seems like it's working at first glance, just those weird error messages and Outlook crashes sometimes (on disabling add-in / disconnecting phone / closing Outlook).

One interesting thing I have found, that if there are no email accounts in Outlook 2010, then there are no crashes / error messages! Can you winmo dev people look in a little, please? :angel:

Maybe these error messages can be safely ignored? Maybe some workaround would be good, e.g. always leave add-in disabled when disconnected, then when you need it, do these in this (or some better?) sequence:

Launch Outlook

Enable Jeyo add-in

Connect the phone

Manage your SMS'es etc.

Disconnect the phone

Disable Jeyo add-in

(close Outlook if not needed) (but I think I saw Outlook crashing on this step)

I have read and tried things in this thread too: http://forum.ppcgeeks.com/htc-touch-pro-2/102303-anyone-running-jeyo-office-2010-beta-2.html , but the errors still show up with "Outlook 2010 + email account present".

I wrote an email letter to Jeyo support, but I haven't received their reply before, so I'm not having too much hope to receive it this time. However, here are the details I have wrote to them, this might be helpful to you. At the end is the error log of the error that shows up when starting Outlook with Jeyo add-in enabled with one dummy email account (just enter whatever info when creating account, and don't test the connection; you can better even disconnect from internet while testing if you want).

Here goes the message.

Subject: EAccessViolation exception when an email account is present in Outlook - Jeyo Mobile Extender (Windows Mobile) - Access violation at address 0CD5F7A3 in module 'JME.dll'. Read of address 00000000

Body:

Please help me.

I have purchased a license for Jeyo Mobile Extender (Windows Mobile), installed it and it worked OK. And now when I tried to add my first email account (it's POP3 account from gmail) to my Outlook, I see that JME.dll throws an error when I start Outlook and/or try enable/disable JME add-in.

As soon as I remove an email account, there are no errors shown.

As soon as I add it back - errors are showing again. It doesn't matter what account settings I enter or whether I test the connection to mail server, and it doesn't matter if I add this account to a different PST file, or to the same default Outlook.PST. I have tried it with Outlook Hotmail connector installed (I don't use hotmail though) and without it, it's still with errors.

With email account present, if I disable JME add-in (in Outlook), relaunch Outlook, and then reenable JME add-in, then it connects to my phone SMS folders, but the stability looks yet suspicious because after closing Outlook errors show up again, errors show up after I relaunch Outlook again.

Looks like some configuration (maybe accounts configuration?) is misread/miswritten when initializing JME add-in?

At the bottom of this email message is an error log from an error thrown when starting Outlook. After clicking OK, I don't see JME add-in loaded in Outlook (but I can still disable and then reenable it).

I need to use Outlook for email and with JME too.

It's on Windows 7 64 bit, JME version 2.5 build 1280.

I have just tried reinstalling JME for WinMo (I mean reinstalling the JME windows (desktop) application). It didn't help, the same problem.

Also I have just tried a similar setup with just a clean Win7 install (32 bit Windows this time). The same problem after I add the email account, and it disappears right after I remove the email account.

MS Office and Outlook is 32 bit in all instances that I've tried.

How can this be fixed or at least worked-around, please?

EurekaLog 5.1.11

Application:

-------------------------------------------------------

1.1 Start Date : Mon, 10 Jun 2013 14:35:43 +0300

1.2 Name/Description: Microsoft Outlook

1.3 Version Number : 14.0.6131.5000

1.4 Parameters :

1.5 Compilation Date: Fri, 6 Jul 2007 09:11:04 +0300

Exception:

--------------------------------------------------------------------------------------------------

2.1 Date : Mon, 10 Jun 2013 14:35:44 +0300

2.2 Address: 0CD5F7A3

2.3 Module : JME.dll

2.4 Type : EAccessViolation

2.5 Message: Access violation at address 0CD5F7A3 in module 'JME.dll'. Read of address 00000000.

Active Controls:

--------------------------------------

3.1 Form Class : rctrl_renwnd32

3.2 Form Text : Microsoft Outlook

3.3 Control Class: SUPERGRID

3.4 Control Text : Table View

Computer:

---------------------------------------------------------------------

4.1 Name : 56766

4.2 User : Test

4.3 Total Memory : 4096 Mb

4.4 Free Memory : 4096 Mb

4.5 Total Disk : 238,37 Gb

4.6 Free Disk : 192,58 Gb

4.7 System Up Time: 2 hours, 51 minutes, 8 seconds

4.8 Processor : Intel(R) Core(TM) i5 CPU U 560 @ 1.33GHz

4.9 Display Mode : 1280 x 800, 32 bit

Operating System:

---------------------------------------

5.1 Type : Microsoft Windows Vista

5.2 Build # : 7601

5.3 Update : Service Pack 1

5.4 Language: English

Network:

---------------------------------------------------------------------------------------------------------------------------

6.1 IP Address: 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 192.168.001.148 - 000.000.000.000 - 000.000.000.000

6.2 Submask : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 255.255.255.000 - 000.000.000.000 - 000.000.000.000

6.3 Gateway : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 192.168.001.001 - 000.000.000.000 - 000.000.000.000

6.4 DNS 1 : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 192.168.001.001 - 000.000.000.000 - 000.000.000.000

6.5 DNS 2 : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000

6.6 DHCP : OFF - ON - ON - ON - ON - ON

Call Stack Information:

------------------------------------------------------------------------------

|Address |Module |Unit |Class |Procedure/Method |Line|

------------------------------------------------------------------------------

| Running Thread: ID=3996; Priority=0; Class=; [Main] |

|----------------------------------------------------------------------------|

|771C012E|ntdll.dll | | |KiUserExceptionDispatcher | |

|771E624C|ntdll.dll | | |RtlNtStatusToDosErrorNoTeb| |

|771E623A|ntdll.dll | | |RtlNtStatusToDosError | |

|771E623F|ntdll.dll | | |RtlNtStatusToDosError | |

|0CDDE877|JME.dll |axpAddIn.pas| |axpGetAppCommandBars |450 |

|0CDDE78C|JME.dll |axpAddIn.pas| |axpGetAppCommandBars |445 |

|0CDE186F|JME.dll |axpAddIn.pas|TaxpAddIn|OnStartupComplete |1307|

|7015A2D0|mso.dll | | |_MsoReleaseMemCore@4 | |

|7016273D|mso.dll | | |_MsoFRegSetDw@8 | |

|771DE01E|ntdll.dll | | |RtlFreeHeap | |

|71329BFD|olmapi32.dll| | |MAPIFreeBuffer | |

------------------------------------------------------------------------------

Modules Information: [skipping it, so that I wouldn't flood this thread]

Edit1: I noticed that by default Outlook 2007 adds email accounts to default Outlook.pst file, while 2010 by default adds them to a separate pst file. I have tried changing pst files in both 2007 and 2010 (i.e. use 2007 account with nondefault pst file and use 2010 account with Outlook.pst), but it didn't change anything regarding errors.

Edit2: Adding a dummy

IMAP

account to Outlook 2010 didn't introduce errors. (I haven't tried connecting the phone, but Outlook is opening/closing normally without errors with Jeyo add-in enabled).

Afterwards I have changed account details to some real gmail IMAP account. Then I closed Outlook. All looked OK. But when I launched Outlook again, similar nasty EAccessViolation error has appeared (and then I saw real email messages downloaded to my Outlook IMAP folders); so this might be relevant.

Any and all ideas would be helpful!..

Thanks!

-riuk