yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] swarlos86:
Hey guys. I may have found a solution to this problem (at least for my phone). I haven't had a shut down since i pulled my battery while the phone was on. I know this probably sounds too simple to be a fix, but it has worked for me so far. Its been two days and i have not had a shutdown problem. Before i pulled the battery i was consistently having a shut down every morning after charging. I will keep you guys updated. Good luck!
[Captivate Q&A, Help & Troubleshooting] FireRaider:
It didnt help any. It shut down again today. How extremely aggravating.

I dont have much hope a replacement will help since I am sure it will be one someone else has returned for the same problem. I bet they have lots of them.
[Captivate Q&A, Help & Troubleshooting] Roxy:
Mmm well... the replacement phone that I received worked well. No random shut downs, and no GPS problems. Lets hope it'll be the same for you! :)
[Captivate Q&A, Help & Troubleshooting] Belaflek:
sending back number three..I torched the first not knowing about the battery button trick. last two had shutdowns...last one worse then the previous.
[Captivate Q&A, Help & Troubleshooting] triplenine:
Well, it has been a few days and since I have kept the gps off I have not had any trouble. I have been using the gps off and on during this vacation and it seems to be functioning well since I updated to fix the "no three-button recovery mode" issue and subsequently rooted. So far so good. I have yet to install Launcher Pro. I am going to verify that things are ok before I do.
[Captivate Q&A, Help & Troubleshooting] goncalves7:
Charging time related?

I've notice the following behavior on my device.

Whenever I leave it charging for the full night, it randomly turns ofo from 3 to 5 times a few hours after I disconnect it from the charger. It also never turns off while its connected.

However, whenever I just charge it for a couple hours, time enough to get a 100% battery level, it doesnt present the same behavior.

Does anyone notice something like that? Its been 1 week since the last shutdown, when I started charging the device for short periods.
[Captivate Q&A, Help & Troubleshooting] gordec:
With Froyo leak, my once daily shut downs has not happened. When the phone is fully charged, there is no longer the "please unplug" notification. I also took out my Body Glove. I left my GPS on at all times. I don't know if Froyo update had something in it to fix shut downs but seems so far problem is gone for me.
[Captivate Q&A, Help & Troubleshooting] dirtyhans:
I also had the same experience...

3rd phone, shutdowns at least 2-3 times a day. I've updated to the FROYO release on Sunday night as a last ditch effort to see if its worth trying another phone.. and

NO SHUTDOWNS SINCE!! :-)

Obvisouly this is not "the fix" but so far for me it has made my phone stable again....
[Captivate Q&A, Help & Troubleshooting] Algorismus:
I noticed similar behaviours...
[Captivate Q&A, Help & Troubleshooting] ferris2375:
Add me to the list. My phone has been perfect for a month now it shuts down randomly. I've tried everything, replacement on the way. :(
[Captivate Q&A, Help & Troubleshooting] Paladuck:
No shutdowns in almost 2 months since I started dismissing the full charge notification before unplugging.

*shrug*

the issue does seem to be random to some extent
[Captivate Q&A, Help & Troubleshooting] roadrash7:
Interesting. Ive never had shut down probs but now that i flash froyo its been shutting down. Very annoying
[Captivate Q&A, Help & Troubleshooting] ferris2375:
Yeah same here. Wasn't until Froyo. Also with Froyo you no longer get the full battery prompt, I used to always click OK now I can't.
[Captivate Q&A, Help & Troubleshooting] RexEscape:
Wow. My first random shut down on Froyo! Looks like some people are also experiencing this.

I had the phone plugged in from 10:30pm to 2am last night. I woke up to the sound of rain and played with my phone for a few minutes. Unplugged it and left it unplugged for the duration of my sleep. I'm at work now and just after 8am, it turned itself off. Hmm...I might go back to JF6. I never had a problem then.
[Captivate Q&A, Help & Troubleshooting] roadrash7:
My biggest issue is when i plug my phone in overnight and have my alarm set i wake up late and find that my phone shut itself off. This happened every night since istalli.g froyo. Had a couple shut downs yesterday so i reflashed last night and havent had any problems with random shut downs yet but it still shut itself off over night. Im wonderi.g if when it wasat a full charge it shut off.anyone have this prob

This only started happening after installing froyo
[Captivate Q&A, Help & Troubleshooting] scut5:
What Would You Recommend?

I have been waiting for a while now to get the Captivate, but it seems that there are a lot of problems with it and I need a reliable phone that I can count on. From your experiences with the phone is it worth it? Would you recommend I get this phone (it really looks awesome)?
[Captivate Q&A, Help & Troubleshooting] rizzo1001:
Thats strange because my phone never shut down when it was plugged in. If I didn't plug it in it would turn off during the night and my alarm wouldn't go off.

Which brings up another question, shouldn't the alarm ring even if the phone is 'off'?? My 4 year old Sony Ericsson's alarm would ring even if the phone wasn't on...

I'm one day in from the RMA and it didn't shut down last night even though I did not plug it in. I didn't set the alarm tho, would be great if that was the culprit and I could just grab another alarm and be done with the worrying.
[Captivate Q&A, Help & Troubleshooting] roadrash7:
I would recommend getting it its a sweet phone. Its just people on this forum are always looking to make their phones even more amazing. Its like a never ending quest. Even the bible says the eyes of man are never satisfied. Anyways the phone is sick my gps works great now too. I think its just in unofficial releases there is chances of bugs sometimes ya know. But i love this phone couldnt be much happier. Plus flashing new stuff is fun!!!
[Captivate Q&A, Help & Troubleshooting] roadrash7:
Yeah idk whats the deal here and not sure about the alarm workin with phone off. but since reflashing last night ive had no shut downs yet today. If it is off in the morning after charging all night im gonna try a master clear. I woulda done this before but i couldnt get it to work it kept saying fail, so someone recommended reinstall drivers so i'll try that if it happens again. Everything else is great, battery life seems like its a little better to maybe. Im likin it
[Captivate Q&A, Help & Troubleshooting] YoungGun821:
Yeah this phone is pretty amazing. Most of the people having problems are the ones who rooted, hacked, etc, their phone. I haven't done any updating on my phone and besides a so/so gps, its a top of the line android phone. Just wait for the official updates when u get the phone, like I am.
[Captivate Q&A, Help & Troubleshooting] rizzo1001:
Bah. Phone is still junk. RMA #2...
[Captivate Q&A, Help & Troubleshooting] scut5:
Great, thanks for the advise. I will probably get it and play nice with it and wait for official updates.
[Captivate Q&A, Help & Troubleshooting] scut5:
Sweet, thank you for your input. I will keep an eye out for the updates. Thanks again.
[Captivate Q&A, Help & Troubleshooting] swarlos86:
For those that have gotten refurbished phones. How was the condition of the phone and also did the refurbished phone still shut off or is the problem fixed?

I am considering going through the AT&T warranty center and getting a refurb to replace my current phone, which is still shutting down after trying a new battery.
[Captivate Q&A, Help & Troubleshooting] benjer712:
I'm on my 4th captivate. It was a refurbished warranty exchange. I couldn't tell the difference between this and the 3 new phones. I wouldn't worry about the refurbished quality if it was me.

Though, my 4th phone is already shutting down randomly too. It's time for me to sell it on ebay, and though I'm sure I 'll get flamed for this, I ordered a 32gb Iphone 4. I'm a big fan of Android but At&t doesn't have any offerings I'm interested in and I'm tired of the captivate being unreliable. Thanks to everyone on the forums for all the work that has put into making the captivate an ok phone, I just don't think its for me.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
LIKE NEW! :D ;) I have had it for 2 weeks. Not a single shut down and it is on all day long and night. I have a few apps on it, nothing major. It is stock, waiting for the actual Froyo 2.2 to be out. I dont want to rig my phone with flashes and kernels and all this just to get 2.2 to work.
[Captivate Q&A, Help & Troubleshooting] Foxman13:
Strange thing this problem. I was having shutdown issues until i flashed to froyo on Saturday. Not one shutdown since then.
[Captivate Q&A, Help & Troubleshooting] cheshireccat:
Lockups

It looks like we are all having the same issue. I have a feeling it will be fixed in the real release. Lets just hope that Samsung bothers to get the next one right. They released this phone with a crap load of bugs and now this leak of froyo has bugs too. I woke up this morning to find my phone stuck at midnight. it was weird that it froze and the screen worked, but dropping out the battery seems to work as a temp fix, and I wish I could go back to 2.1 for the time being, but I have heard no news of downgrading to 2.1 from 2.2.

samsung, if you are listening, you aren't very good with the phone thing, I recommend more testing before you release anything.
[Captivate Q&A, Help & Troubleshooting] avgjoegeek:
Should be able to downgrade.. just do the first half of the 2.2 install process - Odin restore, disable lag fix etc...

Then install 2.1.x Cognition as normal. Course means you will probably have to setup your phone yet again.

I've been running 2.1.4 Cognition and it seemed to have fixed 99% of the issues I was having with the phone. GPS is still sporadic, and battery life is less than stellar (widgets/polling = dead battery) - but overall I really enjoy this phone.

And thankfully no more shutdowns - thanks to XDA, Designgears, and Cognition!
[Captivate Q&A, Help & Troubleshooting] veedub1991:
Just download the ODIN JF6 and flash that back to stock.
[Captivate Q&A, Help & Troubleshooting] swarlos86:
Thanks for the replies Ben and 88. I will probably be ordering a refurb soon. Been having luck over the last day by switching off power saver mode. but the next time it shuts down its going back.
[Captivate Q&A, Help & Troubleshooting] techguy378:
Folks, this is a very minor hardware defect that happens to be causing a very serious problem. The cause of the problem is not something obvious, but it is a 100% guarantee that the problem is a hardware defect. That is why Samsung is having such a hard time fixing it. This is a problem that only very specialized testing equipment can locate and even with state of the art testing equipment sometimes the fault doesn't show up. This is NOT an easy problem for even the most experienced technician to fix. That's why it's luck of the draw if you get a Captivate that doesn't randomly power off.

Be advised that if you get this phone it is very, very likely that you will have to exchange this phone a thousand times before getting one that works. Even the "working" phone will likely start having this random shutdown problem eventually. It could start happening in a few weeks, a few months or even a year but eventually it will start happening.
[Captivate Q&A, Help & Troubleshooting] skyhook8:
My phone most commonly shuts off shortly after removing from an all night charge. Sometimes more than once. Then it will be stable most of the day, generally.
[Captivate Q&A, Help & Troubleshooting] chasesavestheday:
same boat, any luck?
[Captivate Q&A, Help & Troubleshooting] silenzzzz:
the only time my phone would not shut down was if i turned it off before hooking it up to charge at night ... if i left it on while plugged up to charge it would always shut down a few times till the battery life went below about 95% ...

i have since moved back to my iphone for now ... i really like the captivate and android as well ... but need a phone that is going to be on when i need it to be on.
[Captivate Q&A, Help & Troubleshooting] evosky:
i've now experienced and seen the shut down while holding it in my hand and using it. i think i'll now have to agree with most that it is linked to the fully-charged state and some sort of errant process that it gets into after that.

it's not big enough of an issue for me to get a new phone about though. plus i'm outside the 30-day window, and if a replacement can't guarantee 100% issue-free use, then it's not worth it in my book.
[Captivate Q&A, Help & Troubleshooting] rizzo1001:
Here's my latest "just kidding we're not going to fix anything"

I seriously hate these guys.

-----------------------

Original Problem:

Technical Inquiry

Power

Intermitted Power Down

Problem found:

AUTO POWER OFF W/BATT/TEST CAB

SOFTWARE EMERGENCY RECOVERY

Solution:

Reset Phone

Passed All Functional Testing
[Captivate Q&A, Help & Troubleshooting] shutterbc:
I haven't pursued it further yet; I'm still only half convinced it's a hardware issue. These units are less than a year old, so I'm not *too* worried. I've had the wake-up issue 4 times in a month and a half of ownership, so it's not unbearable, just uncomfortable.
[Captivate Q&A, Help & Troubleshooting] Algorismus:
i noticed that when i fully charge the battery, shut downs occurs.
[Captivate Q&A, Help & Troubleshooting] SpeKtroNet:
Mine does the same, so I think the batter is not 'smart' enough to know is fully charged and thinks its dead sooner so shuts down.. i might be wrong but thats what I've taken.

My case, I had it shutting down a lot, helped me when I put a Live Wallpaper, so the system stood up for days, I changed the wallpaper and happened again, so i put the same back, it happened again, very frustrating. So I decided to get the ATT Captivate Froyo leak, installed it and worked great, after 5 days, it shut down again and happened 4 times the same day, now back to the live wallpaper and working fine, but i'm not fully confident that is a logical solution, this seems a hardware flaw to me.

So sad, thats the best phone ATT has for now. I would like an HTC Incredible but since that is Verizon and I have to stay with ATT my solution might be to move an HTC Desire to ATT.

If someone finds a cure for this before I found that I will stay with Samsung Captivate
[Captivate Q&A, Help & Troubleshooting] koreancanuck:
I just bought my captivate today (in canada using craigslist), and started having random shutdowns. I thought it was one of the apps I deleted on root explorer so I used Odin's method to start from stock again.

I haven't had a shutdown yet (only been like 2 hours tho..) and I dunno if I should be worried.. this will be a very hefty investment if this continues on.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Random shutdowns redux.

If you've confirmed that a random shutdown was, in fact, a random shutdown and that you didn't effect the turn-off yourself, you can do one of the following:

1. Repeat "why me?"

2. Beat your head against the wall.

3. Wait 'til your 30 day trial period is up so that you can then complain about getting a refurb.

4. Howl at the moon.

5. Try to blame it on a yet-to-be identified misbehaving app. (even more fun if your phone is stock.)

6. Try another battery.

7. Research the hundreds of postings here and on other forums that haven't yet determined a way to keep the phone and eliminate the shutdowns.

8. Listen to Ave Maria backwards, at which point you'll hear the soft, haunting words...

"Exchange the phone, my child."

Ladies and gentlemen. There is NO OTHER SOLUTION.

Don't argue with Ave Maria. It's a beautiful song - and now with even more meaning.
[Captivate Q&A, Help & Troubleshooting] SpeKtroNet:
I found a way, tricky but is working for me, I installed an application called Keep Alive, is the Captivate demo tool, ran it and killed the process.

So farits working for me.

It did set the system not to lock the screen automatically, you have to set it again.

God luck
[Captivate Q&A, Help & Troubleshooting] hcenteno21:
I installed an app called load monitor and on the settings enabled wakelock and my phone hasnt shut off since! Of course i set an exemption on task killer. Its been working great..got the tip from another forum unfortunately i dont recall where to give the person credit...this should solve your issues tho!!
[Captivate Q&A, Help & Troubleshooting] Jack45:
Duck...here comes some cold water. This "fix" has been tried by others (including me) and disproven.
[Captivate Q&A, Help & Troubleshooting] bassic101:
It worked for me...

It seems there are 2 levels of problems occurring with the captivate.

1. Random shut offs, but you can simply hit the power button to turn it back on. Phone boots up right away.

2. Random shut offs followed by system being completely frozen and having to remove battery and replace it to regain power or control of the phone.

I, for one, have never had the issue where the phone was COMPLETELY frozen and I could not just boot it back up. It always seemed like the phone had been shut of or lost power momentarily but was not frozen to the point of having to remove the battery.

FOR ME: this solution worked. I had been swearing at my phone almost since I got it, and it would shut off 100% of the time after a full charge. Now after about around 6 full charges, I've got 7 days UPTIME on the phone which to me, at this point, seems like a miracle. Maybe it isn't 100% fool proof, but it sure did help TONS! I even "trusted" my phone to wake me up 1 morning while it wasn't plugged in.

Anyways it really seems like it's an issue with the deep sleep function (with my phone anyways...)
[Captivate Q&A, Help & Troubleshooting] Jack45:
>>> re: #1. Please define "right away." Does the desktop appear immediately? What's the first screen you see?

>>> re: #2. That's not the "traditional" random shutdown which is normally considered to be similar to turning the phone off yourself, but the phone does it for you. Randomly.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Going on a month now with not a single shut down. Running cognition beta 5.5 and a bunch of apps.

People that have had random shut downs need to face the harsh reality that their phone is defective no matter what fix they try. It shouldn't shut down on its own, ever. Get it replaced if it keeps doing it
[Captivate Q&A, Help & Troubleshooting] Jack45:
How succinct. How right on.
[Captivate Q&A, Help & Troubleshooting] bassic101:
1. It's like cold booting your phone... The phone Goes trough the Samsung Galaxy S and At&T BS intro... Then boots up. If it went straight to the desktop, chances are the phone is fine no?

2. I don't know, from what I've read, there aren't too many people saying it's like shutting the phone down yourself, if that were the case wouldn't you see the little Samsung Galaxy S logo along with the little melody of the phone shutting off. (I've never heard or it doing that on it's own). TO me it seems more like the battery is monetarily disconnected (although I doubt that is what is happening).
[Captivate Q&A, Help & Troubleshooting] bassic101:
I completely agree. But some people like me are stuck with our phones... I'm from Canada and bought mine on E-Bay. Samsung won't send me a new one unless I have a US addy.
[Captivate Q&A, Help & Troubleshooting] Jack45:
>>> re: #1 - The cold boot scenario is the result of recovering from a "traditional" random shutdown.

>>> re: #2 - When the phone does it on its own the user isn't normally (ever?) looking at the phone, so whether or not the Galaxy S logo appears is a mystery. You simply find that you need to push the power button to turn it on. No battery intervention necessary.

In any event, if your "fix" is working, good. Hope it continues. Historically, though, disappointment follows.
[Captivate Q&A, Help & Troubleshooting] PatcheZ:
hey guys, not sure if you guys are having the same issue as we are with our i9000s...

however, not quite as 'random'... as it occurs more often in poor reception/band changing areas.
[Captivate Q&A, Help & Troubleshooting] rizzo1001:
What's the trick to getting Samsung to send out a new phone?!?! I've RMA'd mine twice, both times they just reset the phone, aka do nothing, and send it back to me. The most recent time I sent the battery and charger as well, still nothing.
[Captivate Q&A, Help & Troubleshooting] Nickel Dime Bay:
Just happened twice to me in the last 20 minutes. Running a completely stock phone with some apps. I did charge it to 100% earlier today though, but i doubt thats the problem since it hasnt happened before.
[Captivate Q&A, Help & Troubleshooting] liquid blue:
My first Captivate was shutting down every hour. I exchanged it and got a good one - GPS still no workie but at least it stayed on. My wife's was working fine. It just started to get random shutdowns about twice a day this week. I got these phones about a week post launch. Dammit Samsung...
[Captivate Q&A, Help & Troubleshooting] Smallsmx3:
I'm a victim of random shutdowns...I was out of my 30 day window because I got mine at launch. My refurbished phone feels better than my launch phone. My GPS works alot better for now and I haven't had any shutdowns in three days. I'm convinced that they have isolated these problems and are fixing them...
[Captivate Q&A, Help & Troubleshooting] Islan06:
I've had this happen to me on two different occasions. I've noticed this when I would download one or two apps from the Market. I then uninstalled the apps and the random shutdowns would stop.

I'm unlocked and rooted.
[Captivate Q&A, Help & Troubleshooting] degroof:
My shutdowns always occur in the morning shortly after unplugging from the charger. What I've noticed so far is that the sequence of what I do seems to affect the behavior.

For example, this seems to cause more shutdowns:

1. Hit OK on the "fully charged" popup.

2. Unlock phone.

3. Get another "fully charged" popup and dismiss that one too.

4. Unplug from charger.

On the other hand, this seems to result in fewer shutdowns:

1. Unplug from the charger without hitting OK on the "fully charged" popup.

2. Wait for the popup to disappear.

3. Unlock phone.

I'm still experimenting with this but so far it looks like the second sequence helps a lot.
[Captivate Q&A, Help & Troubleshooting] Oogy:
mine shuts down in a very different way than most people's

if the battery is less than 50% when I go to sleep, it will not be on in the morning.

if its above 50% it will never shut off.

also, once in a while it will shut off after i end a call with someone..

very weird.

if i'm past 30 days, who do i call ? samsung or at&t warranty?
[Captivate Q&A, Help & Troubleshooting] rupertrupert:
It's been about a week since I got a replacement phone from AT&T...was a relatively painless process. They first made me do a factory data reset on the phone, and when that didn't work, they set up a delivery for a replacement! Took about three days.

I had been dealing with the phone turning off, but it finally shut off in the middle of the call -- was the final straw for me. Haven't had any shut downs with my new phone so far.
[Captivate Q&A, Help & Troubleshooting] samfeagle:
Possible Solution

I've been having the Shutdown problem for several weeks, until recently. I saw info on the Samsung Support site where someone had commented about the issue after a full charge. So what I've been doing is not fully charging my Phone.

I charge it up to about 90-93% and that's it.

Since I started doing that, the problem has gone away for me.

So, I definitely think the issue is related to fully charging the Phone.

I also worked out the timing on the Charging so that I'm not starring at the Phone. When plugged into the USB on my Computer, it charges at about 10% per hour. When plugged into an outlet, it charges at about 15% per hour.

Anyway, this works for me.
[Captivate Q&A, Help & Troubleshooting] Algorismus:
I think this is true. I charge it up to %90 but should not exceed %94-95.