yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] NoSlo:
Yeah, my first shutdown didn't happen for almost a week...but i really never let it sleep much, too busy messing with it,lol.

Now its happening up to twice a day.
[Captivate Q&A, Help & Troubleshooting] grayj79:
I just got my captivate back from Samsung and they replaced the battery terminal. No shut down yet! The whole battery terminal cleaning thing is for real.
[Captivate Q&A, Help & Troubleshooting] Eschatologist:
Just sent mine in today....hope they fix this ****er!
[Captivate Q&A, Help & Troubleshooting] hayden1987:
can anyone suggest some ROM or Kerlnel that might fix this issue since I'm no longer in the US and getting a replacement is not an option for me :(?
[Captivate Q&A, Help & Troubleshooting] dinhvannam:
now, how to fix this error???

sorry because i'm not good at English
[Captivate Q&A, Help & Troubleshooting] mdare03:
I had this same problem and went into AT&T and Samsung knows about this problem since I have had my phone almost a year before this started. Talked to Warranty Services and got my phone replaced.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
If your phone is within the affected IMEI range, I'm afraid replacement is the only cure.
[Captivate Q&A, Help & Troubleshooting] TigerEnigma:
Replacement Captivate

To those with the shutdown problem:

I just received my replacement, my original was a 1010 build, the replacement is a 1009. It took me all of 15 mins with At&t warranty and I received the replacement in 3 days. You have 10 business days to send back your old one, free shipping.

The replacement shipped with Froyo 2.2 UCKB1. In order to root it, I flashed it back to JH2, rooted it, then flashed a new JS7 rom. Excellent battery, GPS, and NO SHUTDOWNS!!! I've tried it all...send your defective one back...you won't be happy until you do. Also, since Samsung is now fully aware of what is causing the problem, I believe the individuals that received a defective replacement, again and again, will now be minimal.

Hope this helped!

Enigma
[Captivate Q&A, Help & Troubleshooting] MickeyCee:
I was getting atleast 2 random shutdowns per week for the first few months that I had the captivate.

About 10 days ago I finally rooted my phone and the shutdowns have not happened since, I am not sure if this is related or just an odd coincidence.

Now off to find a rom to flash for the first time!
[Captivate Q&A, Help & Troubleshooting] dredgd:
For my phone, I only have this issue when I switch to the cheap battery from ebay and recently with batterywatch (I have to uninstall it).
[Captivate Q&A, Help & Troubleshooting] GSMinCT:
From what my Googling skills can find, the most reliable information available is that this is an issue with bad ram that Samsung shipped. It's not hard to imagine that flashing a new ROM uses the ram a lot, and either pushes it to go bad a bit faster, or hits the bad spot on the ram, and causes the random shut downs to start.

There is no software solution, other than the band-aid of Captivate Keep Alive, which is a battery hog to no end.

I went to the device support center last week to get mine swapped out, and they gave me another one in the bad IMEI range, and when I asked the lady there, she got me one newer than the bad IMEI range, but she also claimed that the refurbed ones were "fixed" which, as far as I can tell, is impossible, they are just sending out ones that haven't had the issue yet, but are in the bad IMEI range. The one they gave me was actually older than mine, they gave me a 10.07, I had a 10.08, now I have a 10.12, and it's working great with Serendipity.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
I bought a 10.07 that was in the affected IMEI range and had 4 shutdowns over 2 months. They replaced it with a 10.08 also in the range that had 4 shutdowns in 18 hours. They overnighted me another 10.07 still in the range that has been shutdown free for almost 2 weeks.
[Captivate Q&A, Help & Troubleshooting] troyb:
How do you get/tell what the build number is? I'm having issues and will be trading mine soon.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
It's on the label under the battery.
[Captivate Q&A, Help & Troubleshooting] apparition:
I've been getting once a week random shutdowns or sleep deaths (phone will not respond after lock until a battery pull) for months now. I've gotten it on stock 2.1, stock 2.2 and custom 2.2 ROMs. However I found it to be infrequent so I never really bothered to do anything until I had 2 shutdowns just yesterday day while I was skiing :eek:.

Build: 10.10

Going to see how my refurb replacement is when I receive it from Rogers later this week.
[Captivate Q&A, Help & Troubleshooting] cc2ee:
My shutdowns went away almost completely for a few weeks. Happened a few times in the past week but not nearly like it did before. There seems to be no rhyme or reason but mine has never shutdown overnight while charging so I'm in no hurry to return it.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
None of mine ever shutdown while on the charger. Also, when my original phone would shutdown I had to pull the battery to get it to restart. The second phone would simply restart just by pressing the power button. This leads me to believe it is a power/battery issue and not software related.
[Captivate Q&A, Help & Troubleshooting] rubens_gomes:
Ask at&t for a replacement if having random shutdown with samsung captivate

Attention: If you are having random shutdown issues with your AT&T Samsung Captivate, call AT&T and ask for a replacement. This is a known defect for some Samsung Captivate devices manufactured before Nov, 2010. And there is a service bulletin that was issued by Samsung regarding this matter.

Do

*NOT*

waste your time, formatting you SD card, doing a factory reset, erasing cache, erasing user's data, un-rooting device, .... I already tried all of these steps, and none of them worked. Call AT&T and tell them your device is randomly powering off, and demand a warranty replacement.

Rubens.
[Captivate Q&A, Help & Troubleshooting] dgarcia114:
if you get your phone replaced for this issue, is it a brand new phone or a refurb?
[Captivate Q&A, Help & Troubleshooting] naoumis1:
unfortunately a refurb
[Captivate Q&A, Help & Troubleshooting] Betray:
SO NOW IM PART OF THIS GROUP!

I had my phone since the release on rogers network. Its been perfect since 2 weeks ago. Now the phone heats up, that i gotta turn it off to cool it down!

I find myself waking up to a phone thats off, and or randomly shutting down. Im almost wondering if its a heating issue. Im running stock rom/rooted.

Not a happy Samsung customer AT ALL.. Let alone, all they do is release the next model with a major flaws in there old one.
[Captivate Q&A, Help & Troubleshooting] kinubic:
aww i tihnk im part of this group too! had my phone restart on me 3 times sicne the 11th :3 thing is my friend whom i bought the phone from said he fixed it but forgot how lol!

what are the bad batch codes?

my ime ends with 0189

1009

battery shows 2010.09.09

should i be calling at&t? would they send me a battery 1st? or send me a replacment units right away?
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
There's another thread that has the IMEI range that can be found by doing a search. Since you basically bought the phone used and are the second owner, fat chance that AT$T will do a warranty exchange for you.:(
[Captivate Q&A, Help & Troubleshooting] kinubic:
my friend bought the phone with no contract ie retail of at&T coz he had lost his iphone 4 and needed a phone right away ? would i still be elgible for the warranty exchange. he bought it the last week of decemeber last year.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
Warranty is only good to the original purchaser and can not be transferred.
[Captivate Q&A, Help & Troubleshooting] Eschatologist:
Just to share my current story....just sent mine back to Rogers for the second time yesterday. I originally sent it out mid-Feb for MAJOR shutdown probs. They returned it from being out the first time on Monday and there was no difference, same phone returned and no indication what had been fixed. I let it go for a couple days just to be sure it was just as bad, so I went in yesterday. They initially swapped the battery but I didn't even make it 3 blocks from the store whe, it shutdown again lol (I'm happy it saved me the trip back, in some ways!) So I sent it out again, and was fortunate enough to get a Cappy as a loaner (2.1 but I ain't complaining...damn thing stays on at least!)

Rogers/TbayTel said that they do have a lemon policy on the original warranty: if they can't fix it in 2 tries they will replace the phone. So I am hopeful this is all going to end well and I'll finally have a reliable phone again.
[Captivate Q&A, Help & Troubleshooting] kinubic:
called at&t and samsung

they keep telling me that they have not heard of this issue before.....
[Captivate Q&A, Help & Troubleshooting] Duyo:
Mine only shuts down at 40% or below on some roms with some kernals. I guess I should consider my self lucky. I can go two to three days with light usage before the battery gets to 40. I don't think I want to exchange it and get one that shuts down after I unplug it. Any ones phone doing this?
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
Neither of my defective Cappys would do that nor was battery level an influence to the shutdown issues they had. My current replacement has been golden for 3 weeks now.
[Captivate Q&A, Help & Troubleshooting] Duyo:
Yes, thank you. I'm still not sure if I want to swap it out. Did your replacements arrive in good condition?
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
Both were clean and free of any indication they were ever used. Most refurbished phones are not used, they are often units that did not pass initial QC and had to be rechecked. They can not be sold as new, but may have never been used.
[Captivate Q&A, Help & Troubleshooting] Duyo:
That helps ease my mind. Thanks for the info.
[Captivate Q&A, Help & Troubleshooting] neonlazer:
Whoops..its not smart to tell the AT&T nut that you put a custom ROM on the phone XD
[Captivate Q&A, Help & Troubleshooting] ealexb:
Captivate shut down fix

Ok, on the Android Market, an app called "Captivate Keep Alive", my phone hasn't shut down since. Hope this helps. Supposedly the battery goes above the factory threshold then shuts down...someone obviously jacked that up, but this fix allows you to manually set the threshold. enjoy.
[Captivate Q&A, Help & Troubleshooting] GSMinCT:
It's a real battery drainer though. I had it for a while, was recharging 3x a day. Got a refurb at the device support center. Now I can usually last the day.
[Captivate Q&A, Help & Troubleshooting] greenleaf10:
My phone was shutting down even with "Captive Keep Alive" running. This typically only happens to me during the night, when I leave my phone on the night stand and the phone is dead the next morning when I wake up. I very seldom have random shutdown issues during the day. So I am not sure what the deal is. One thing I noticed is that if I keep the phone charged during the night, it does not shutdown randomly.
[Captivate Q&A, Help & Troubleshooting] DaUnderSheriff:
This is a hardware problem - See service bulletin

Here's a link to the full service bulletin. http://www.attdroids.com/forum/samsung-captivate-tech/2402-service-bulletin-random-shutdown-issues-t-captivate.html
[Captivate Q&A, Help & Troubleshooting] clemmie:
Now I'm starting to have this issue, three times in the last two days. My IMEI is well above the range indicated in the release with a 10.11 build. I have been keeping the phone very close to stock with only a root and kernel mods. I wonder if Samsung really knows what is causing this issue.
[Captivate Q&A, Help & Troubleshooting] NascarFastcar:
Faulty ram?
[Captivate Q&A, Help & Troubleshooting] GSMinCT:
That's been the issue all along.
[Captivate Q&A, Help & Troubleshooting] brobits:
I had an issue with random restarts, and AT&T swapped out my phone no questions asked. Didn't even ask for my IMEI. Just called their service center.
[Captivate Q&A, Help & Troubleshooting] mrhaley30705:
I'm wondering: how many of the phones with this issue updated OTA to JH7? Any one having this problem, check and see if you are jf6, jh7, or even froyo. Like I said, just wondering.

My wifes phone started again after the jh7 update. By then it was out of warranty (boughgt refurb).
[Captivate Q&A, Help & Troubleshooting] soccergolf55:
Am I the only one thinking that through all the Samsung/AT&T quotes and even people on the other networks having the same problem with the Galaxy S Series phones, but I think the problem is more of a software problem, namely the service providers software because it seems to me that if you root your phone and load a custom rom that in essence is a stripped down and plain jane Android 2.2 that no one seems to have the shut down problem. I think that the service providers have choked the phones down so much that the phones start acting up rather than offer the phone with FULL options available. I am on my second Captivate and I am about to take it to the service center to get yet another refurb and hope for the best. So far I have only had to replace my wife's phone once but then again she is probably just dealing with hers cutting off rather than saying anything to me. And look here, as I type this my phone has just shut down for the 20th time today. Going to see if I can get one with out all the ATT bloatware.
[Captivate Q&A, Help & Troubleshooting] jerkysh:
When I was on froyo I had few shutdowns...but now on gingerbread it freezes and reboots...but I don't mind...it boots up pretty fast!
[Captivate Q&A, Help & Troubleshooting] peurocs4:
MODEM and KERNEL used in CM7 seems like preventing from Captivate to randomly shutdown!

I'm using it for over 2 months, NO reboot/NO freeze/LESS lags~~~
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
I had the opposite experience. My original phone was stock and would shutdown once every 2 weeks. Flashed Andromeda 1.2 on it and still had a few shutdowns every couple of weeks. Got a replacement and immediately updated to stock Froyo and the shutdown started immediately and I had 4 in an 8 hour period. My 2nd replacement is running Andromeda 3.0 and has been random shutdown free since February.
[Captivate Q&A, Help & Troubleshooting] dredgd:
When I bought my phone half an year ago, it was fine without any issue. After upgrading to froyo, I started to have the shut down issue. The main reason is batterywatch. I had to remove that app. Even after that, it happened a few times a week. I soon noticed that a lot apps caused forced close during bootup. I can feel at least 3 or 4 vibrations. I couldn't figure out which causes the forced close during bootup, and there's no way to prevent them from bootup. All I can do is to manually close all the Alps or service I don't need. Then the phone would behave nicely. Just before I go to sleep, I have to turn off the data or wifi because many apps start automatically when network is available and then close all the Alps and services, so the phone can wake me up the next morning. To me, it sounds more like a software issue. Since I installed a lot of stuff, I don't know what or whom to blame.
[Captivate Q&A, Help & Troubleshooting] soccergolf55:
Well, just got back from the att service center to get my phone replaced #3. Yesterday my phone started shutting down every time it went to sleep and several times while the phone was in use. I counted 35 times that it shut down yesterday. Took it to att and while the lady was looking over the phone and pushing buttons the phone shut down 4 times on her in the span of 5 min.I noticed after I got there at the store there were 2 guys inline in front of me each with captivates in hand with problems, me then there were 2 other guys that came in during the time that I was sitting there. In a span of 30 min there were 6 captivates coming in to be replaced for shutting down problems. I expressed my concerns regarding the phone and reliability since I use mine for work and have to be available to be reached during normal business hours. Oh, and the kicker was that att basically said that this would be the last time they would replcae my phone. Can they do that? I haven't even had my phone for a full year yet. Why won't att replace the phone with one of like features? I know it would be expensive for them but replacing broken phones with more broken phones at a rate of 12 per hour is ridiculous. Sorry to be so long but thought you guys might be interested in the latest att experience.
[Captivate Q&A, Help & Troubleshooting] jcylcruzin:
Still happenning?

Can't believe the problem is still persisting. I will never buy another Samsung phone again! Nobody with an HTC is experiencing this. Mine stopped having "standby death" issues only after about the 5th replacement I was given. Well at least mine doesn't do that anymore and I have froyo installed along with overclock widget running!
[Captivate Q&A, Help & Troubleshooting] b30sam:
I am experiencing the same issues.

I just sent it to samsung today to their Plano, TX facility.

How many days does it take fo rthe fixed/new phone to arrive back?

Any ideas?

The samsung lady said the turn-around time for the repairs is a week and i shoudl get my phone back in 5 business days.

The UPS lady said it will take a week to reach there. So confused on who is correct?

Can you all share your experiences on the turnaround time with Samsung?
[Captivate Q&A, Help & Troubleshooting] GSMinCT:
Did you try just doing it through an AT&T device support center? AT&T is actually pretty good with face to face customer service, at least in my experience.
[Captivate Q&A, Help & Troubleshooting] b30sam:
Well, I bought a refurbished Captivate sometime in Oct'10. At&T warranty was only for 3 months for refurbs. Samsung's is 1 yr.

So basically AT&T was not an option for me. :(
[Captivate Q&A, Help & Troubleshooting] GSMinCT:
Did you try the AT&T store? All they are doing is sending them back to Samsung haha. They're doing it as a part of their customer experience, even though the warranty isn't theirs.
[Captivate Q&A, Help & Troubleshooting] capn1:
Had my first brand new captivate for a month before it started shutting down. After five months of stock and many cog roms it was shutting down four or five times a day, usually when the battery was between 90-65%. Finally called at&t about three months ago, they asked for my imei number and build date(1007) and sent me a refurb before I knew what was going on. I have had no random shut downs with the one they sent me, another 1007.
[Captivate Q&A, Help & Troubleshooting] paulo.bartos:
maybe the solution!!!!

hi everyone,

i've had the randoms shutdowns ever since I've bought the phone.

As I'm from Brazil and bought it in a trip to NY, I couldn't return or service the phone.

I was using the loadmonitor to keep my phone working but had serious battery issues (max 8hrs), but as I have three of them i didn't mind that much.

Yesterday, I've installed the continuum 4.5.1 from this post http://xdaforums.com/showthread.php?t=1045160,

and now I'm 21,30 hours on my battery, with more than 55% battery left and no random shutdown.

some pics

I'll post more at the end of the week.

Hope this can help someone with the same problem as mine.
[Captivate Q&A, Help & Troubleshooting] jsouza1:
Some custom ROMs might contain the solution

I've also wondered if installing a custom ROM might solve the problem. I have not had a random shutdown occur for me in a very long time now, and I am running the stock 2.2 update. But, for anyone who is still having the problem, you might look into rooting the device and installing a 3rd party ROM. The Cognition change log contains a change which looks like it might possibly address the problem:

"Cognition v4.3.1 Changelog: (4/14/2011)

PlumbBob GPS Fix v1

OC States enabled fix (should fix sleeping death)"

http://xdaforums.com/showthread.php?t=964583
[Captivate Q&A, Help & Troubleshooting] bubu123:
Hi paulo.bartos,

Are there any news about the shutdowns with the Continuum?

I've flashed this rom and during the night there were no shutdowns, but suddenly in the middle of the day, it shut down. I think something about 10 minutes since the last time I used it.
[Captivate Q&A, Help & Troubleshooting] gt50:
An update to my post from a few months back.

As a reminder I have a phone that I purchased in August of last year. Random shutdowns started after my first month and continued until recently. The shutdowns would vary from once every few days to ten times a day. I have tried various roms and they all had shutdowns of some type. About two months ago, I was ready to give up. I decided to give the 2.2 update a try. The shutdowns continued.

I then decided to try a new battery. I ordered one off of Amazon for $10. When I received the battery the random shutdowns were eliminated, but now I was getting the full charge shutdowns again. I listen to podcasts on my phone using bluetooth connection to my stereo while driving to work. Generally this would discharge my battery 5% or so and prevent shut downs, but if I could not get it discharged for some reason, then the phone would continually shut down. Deleting batterystats did not work.

Two weeks ago, I installed CM7 on my phone. It has worked perfectly since. I can charge it overnight, and unplug it with no shutdowns. It has not shut itself down while sleeping either. CM7 for captivate is under development, so I have experienced two lockups in two weeks. I can deal with an occasional lockup better than random shutdowns.

In summary I have tried:

Multiple captivate based roms. (cognition, serendipity, assonance and probably some others)

Cleaning the battery contacts on the original battery.

Cleaning the antenna contacts on the back case.

Shutting off wifi when the phone was asleep (this helped quite a bit shutdowns were less frequent).

Keeping the phone in my pocket instead of on the desk (phone seemed happier when warm).

New battery.
[Captivate Q&A, Help & Troubleshooting] eramming:
I'm running phoenix ultimate and I don't have random shut down or charge deaths any more. Problem solved for me.
[Captivate Q&A, Help & Troubleshooting] paulo.bartos:
Passing just to inform im shutdown free since the update.

Didnt do anything else than flashing continuum.
[Captivate Q&A, Help & Troubleshooting] overclocker012:
flashing MIUI solved my shut down problem, b4 that I used cognition. I was gonna exchange it for a refurbished one but then isnt a refurbished one a fixed up captivate that had a shutdown prob b4?
[Captivate Q&A, Help & Troubleshooting] Tybomb2002:
I was having 5 or 6 shutdowns a day. Flashed firefly 3.0 and speedmod k13e and not a single shutdown since.
[Captivate Q&A, Help & Troubleshooting] mfpmax:
Got the first replacement phone. Had no problems till last week. Instead of completely shutting down like the original, it is locking up and won't turn on, the capacitive buttons light up when I touch them but phone refuses to turn on till I pull the battery and put it back in...which is worse than randomly shutting down in my opinion.
[Captivate Q&A, Help & Troubleshooting] id10terror:
Been having this issue on and off for the last month or so and it has progressively gotten worst.. Finally got fed up and called AT&T and they are now sending me a new battery first to see if it resolves my problem (which it won't).. I told them to please not waste my time and just replace my phone since it is a known issue. They refuse to change it without sending me a battery first since it is the "next troubleshooting step".

I have found a work around though.. Just leave Auto-Sync on.. It will drain your battery, but it will reduce your shutdowns to maybe once a day.
[Captivate Q&A, Help & Troubleshooting] jerkysh:
this things kinda happen to captivate (at least mine)

since serendipity 7, i never had a random shutdown

true story!