yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] cpk86:
Well crap. Now I don't know whether to wait and see if Sammy announces a real fix for this or take a chance on getting an even worse device and return it for a replacement. I've only had the phone a week and have experienced about 6 or 7 shutdowns since then.
[Captivate Q&A, Help & Troubleshooting] foxbat121:
It seems to be a hardware issue. The battery contact PINs are not strong enough to ensure the firm contact with battery all the time. Even if Samsung issues a fix for this, you will still need to swap your phone with AT&T anyway (warranty replacement only gives out refurbished phones, not new ones). I had that experience in the past (Samsung BJ1 antenna fix).

I'm pretty sure it is not a software problem. My phone never has this problem.
[Captivate Q&A, Help & Troubleshooting] jcylcruzin:
I second that motion! Hey has your new phone got that problem? I was also having reception issues, app install failures as well as shut downs. Went in got a new SIM (original sim old and scratched) and immediate improved connectivity, 3g speed and wait for it.... 1st day in the last 2weeks without the dread morning phone coma!
[Captivate Q&A, Help & Troubleshooting] jcylcruzin:
:eek:We should all do like Belayson and email Shxtsung... Maybe more pressure would help get a solution sooner!

I bet the solution is named froyo!
[Captivate Q&A, Help & Troubleshooting] xtremekilla09:
Ok. So, I have also had this issue and I bought this phone 3 days ago. So far it has shut down on me only 5 times.

I use the SRE 1.2.2a root and tat's lag fix

I noticed that every time it did shut down, my battery level was 100 or close to it. It has never shutdown for me when it is below the upper 90's.

I read the post about the guy who said he unplugged the phone after clicking through the "battery full" dialog and the home screen, and that worked for me too.

But, I completely flashed my phone back to stock and then did all the mods again and it happened again this morning. So far, only one.

I assume this has to be a software issue and not a hardware issue.

Lets hope Samsung(or as many have started calling "Samsh*t") fixes this.
[Captivate Q&A, Help & Troubleshooting] ianwood:
Mine used to only shut down when close to a full charge and then it started to do it all over the place which is when I took it back to the store. I am assuming the opposite of you and think it's more likely to be hardware related. It happens on both bone stock and modded phones and yet there are a number of phones not affected. I suspect there are some bad batteries coming from the factory.
[Captivate Q&A, Help & Troubleshooting] Divinedark:
There's a quick and cheap fix if that's really the case. $10 will get you two HK batteries and an external battery charger. I'd like to see someone with chronic problems try this to see if it helps. It definitely sound like the phone is losing power completely. Whether that turns out to be the weak pin connectors as some have suggested, or the jacked up battery remains to be seen.

TH
[Captivate Q&A, Help & Troubleshooting] vksf01:
it's definitely some kind of power issue, since i was only getting the shutdowns when the battery was fully charged. that being said, my latest shutdown was a bit different. after it'd been up for 2 weeks, it shutdown while i was trying to adjust the volume when playing music. unlike my other shutdowns, the phone wouldn't start up again and i had to take the battery out and re-insert it before the phone would turn back on.
[Captivate Q&A, Help & Troubleshooting] cpk86:
Amazon is sending me my new phone and will be here by Tuesday. I'll try to post my experience with the new one. Keeping my fingers crossed!!
[Captivate Q&A, Help & Troubleshooting] ianwood:
Having to pull the battery tells me that it wasn't fully off and was locked up. And/or some transient out of bounds condition was occurring (e.g. low/high voltage) in the battery that corrected itself once you pulled it out.
[Captivate Q&A, Help & Troubleshooting] Nimocone:
Have had mine for around 2 weeks with no problems. Then 2 days ago it shut down twice. Yesterday once. I noticed it only happening when the battery is between 95-100%. Today, no issues. Stock phone and charges over-night.
[Captivate Q&A, Help & Troubleshooting] NoSlo:
Well, i thought it only shut down when the battery was within certain percentages....nope. Shut down twice today with the battery at 42%-35% percent.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Yep, mine went off during calls, while it was in my pocket, and while it was sitting at work on a desk. Battery was between 60-40% all day until I plugged it in a few min ago.
[Captivate Q&A, Help & Troubleshooting] iamcombat:
SetCPU 2.02 causes my phone to shut down randomly while in sleep mode...I removed it.....problem solved.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
A lot of us dont have set CPU, also a lot of people have said their phones shut off completely stock and mint. Weird. My sisters captivate hasn't shut off a single time, hers is 2 weeks old.
[Captivate Q&A, Help & Troubleshooting] RexEscape:
Mine hasn't shut off in 2 weeks after leaving the Use GPS unchecked. I suspect that the GPS has something to do with it. Could you ask your sister if she's got the Use GPS Satellites checked on her phone?
[Captivate Q&A, Help & Troubleshooting] iamcombat:
I was just saying that was what caused mine to shut down. Otherwise I have no issues with random shut downs. Not as stock or flashed.
[Captivate Q&A, Help & Troubleshooting] jcylcruzin:
I changed my SIM and the reception and 3G connectivity has improved. Phone still goes into a coma.

Nope, happens everywhere regardless of reception. Is completely random. No one has narrowed down the trigger.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
I installed SetCpu and set the min clock to 200mhz in hopes of solving it... didn't do anything. Phone shut off twice this morning just sitting on the bed.
[Captivate Q&A, Help & Troubleshooting] Nightmare66:
SetCPU can cause shutdown problem

I as well removed this SetCPU and my random shutdown problem has been resolved.
[Captivate Q&A, Help & Troubleshooting] brohammer619:
I have had this same problem, found the same issue on other android captivate forums. I ended up returning the first phone I ordered from Amazon and so far in the first 24 hours of my second phone no random shutdowns. I'm trying everything to recreate what I did before to see if I can get it to happen again so we'll see...
[Captivate Q&A, Help & Troubleshooting] NoSlo:
Got my new phone today... its all setup and rockin,lol. Fingers crossed for no shut downs!!
[Captivate Q&A, Help & Troubleshooting] slylikeafox:
For whatever it's worth, I have had two captivates now and both have had this problem--always after charging the phone. I have tried many of the suggested fixes in this thread and nothing helped.

Because I am just a few days from my 30 day grace period ending, I have no choice but to return the phone and service altogether and go back to my iPhone 3G :(.
[Captivate Q&A, Help & Troubleshooting] Shuggins:
Load Monitor completely solved the shutdowns for me. However in search for a different fix I came across the possible link between shutdowns and GPS. I removed Load Monitor and that same day shutdowns resumed. Figuring that proved Load Monitor was working and three problem was still there I went ahead with the GPS solution. Now with both "use satellites" and "use cell towers" unchecked I have not had one shutdown in a week. I will continue to report as time goes on.
[Captivate Q&A, Help & Troubleshooting] Belaflek:
Mine drops at any time. Stock rom, rooted. Good reception or bad. Dropped while I was on the phone. I'm past the thirty days so I have to hope for some kind of fix. It seems to stay on plugged in to usb. I'll try Load moniter and see how that does.
[Captivate Q&A, Help & Troubleshooting] RexEscape:
This is what I've suspected all along. I'm on my 3rd Cap and all 3 have had the same shut down problems. I've had the same settings on all three up until now. I no longer have my Use GPS Satellites checked at all times on this 3rd Cap. So far no shut downs in 2 weeks now. I just turn the GPS and cell towers on occasionally when I wanna use it. But I turn them off when I'm done. I believe this practice prevents the Shut Downs.

I hope Samsung finds a fix from the GPS real soon (which will hopefully fix the shut downs.). I want to keep it on at all times in case I lose my phone. I might be able to track it precisely!
[Captivate Q&A, Help & Troubleshooting] Belaflek:
Both of mine are off and I never have gps on since I got it, and I still get shutdowns.
[Captivate Q&A, Help & Troubleshooting] RexEscape:
This could prove my theory wrong. Anyone else?

Actually my Use Wireless Networks is checked but the Use GPS is unchecked. No shut downs. I guess I'm one of the lucky ones.
[Captivate Q&A, Help & Troubleshooting] Belaflek:
Ya basically. I had one and completely bricked it (I don't wanna hear about the whole 'unbrickable' argument) but it never shutdown on me. I bought it from letstalk.com and sent it back for a new one. Unfortunately, they replaced my unlimited grandfathered iphone plan with the 900 min/2GB I had purchased with the phone accidentally in teh first place and had to talk AT&T into giving back to me so, I had to call AT&T a second time to replace the voice plan I accidentally purchased again. I was lucky to get the second one. Now Im past my 30 days from letstalk.com from teh purchase of the original phone adn if I do get them to take it back and send me a new one then they will just put the limited data plan that I dont want and I doubt I can talk at&t into doin that for me a third time. Regardless, this current phone I have rooted but never flashed to any kind of variant as Im waiting out for 2.2. It started shutting down pretty regular. If I leave it in sleep mode for awhile, I come back like an hour or two later and its off. One time it shut down on mw while I was on the phone. The only time it doesnt seem to shut down is on usb. It seems strange but it seemed to last longer on its side (may be just subjective but it seemed that way) and always seems to be ok on USB but Ive not tested out a bunch. Is there a way to either make logs or read logs about shutdown reasons or activity before hand? I would guess there would have to be some kind of logger to run while it was off usb since it doesnt seem to drop while connected.
[Captivate Q&A, Help & Troubleshooting] cpk86:
Ok. Just received the new phone.

Manufacture date was 8/19.

GPS seems a little bit better, but not perfect. With both "Use wireless networks" and "Use GPS satellites" checked, I can get a 30m accuracy in about 10 seconds or so when outside.

Hoping for no random shutdowns! Will keep yall updated.
[Captivate Q&A, Help & Troubleshooting] RexEscape:
After returning my 2nd Cap and getting my 3rd at the AT&T store, I walked out of the store with the rep to test the GPS by enabling Use GPS and starting Google Maps. From out of the box, it locked in about 8 seconds. The rep and I were happy. A few days later, it started to have difficulty locking. Then I get one random shutdown. I went away on a vacation and had the Use GPS unchecked. No further random shutdowns. I've kept it off and so far, no random shutdowns. I must be doing something right. I don't know what it is.

Good luck.

btw, I changed the www.spirent... to supl.googl.com and I'm getting a lock better now, but not as good as that 8-second lock on that first time. I still keep Use GPS uncheck and only check it when necessary. I always remember to turn it off. No random shutdowns in over a week now.
[Captivate Q&A, Help & Troubleshooting] WeeklyWars:
I don't have setcpu and mine shuts down randomly. I always have to take out the battery and reinsert it.

sometimes tho, that doesn't even work and the only way to get it to turn back on is to plug it into the wall and then turn it on.

I love this phone but this is ridiculous. I bought it from a private seller so I can't go to att and I can't sell the phone cause they'll have the same problem. I'm at a loss.

I realize its a problem with the power and such, but this is teetering on not even worth it.
[Captivate Q&A, Help & Troubleshooting] cpk86:
Ya. From what I've read in this thread it seems like a good idea to keep use GPS unchecked until needed. Hopefully sammy's gps fix and froyo update will stop all these random shutdowns! That would be super
[Captivate Q&A, Help & Troubleshooting] ProfessorAsian:
Wow, I thought I was crazy for a while. My phone just randomly turns off. Not sure wtf is up. I am on the stock rom but rooted. Looks like no one knows why this is occurring?
[Captivate Q&A, Help & Troubleshooting] Jack45:
>>> Not sure wtf is up.

Neither does anyone else.

Solution? Exchange your phone for another. The problem is not universal and is hardware-based. Took me three phones to get one that doesn't shutdown.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Well, AT&T decided to send me a battery and contact me a few days later to see if I was still having random shutdowns. I was expecting to get a new phone instead, but we'll see how the new battery goes. I hope that fixes it. It has been shutting down 3-5 times a day, I even did a factory reset, master clear, etc...
[Captivate Q&A, Help & Troubleshooting] Jack45:
Sounds like a fine test case. Multiple daily shutdowns / battery replacement. Let us know the results about a week after you start using the new battery.
[Captivate Q&A, Help & Troubleshooting] malcom1120:
Well I can not so happily report it is not the battery. I called Samsung support over the past weekend and they gave me the same about it being the battery and to call AT&T to get a new one. So before doing that, my co-worker (who's phone has never shut down randomly) and I switched batteries yesterday and after fully charging the battery overnight it has shut down 4 time this morning in a 2 hour time span while his phone still has not shut down with my battery. I guess we all can eliminate the battery as the culprit :mad:.

I have also tried all of the "tricks" to keep my phone up. None have worked thus far. Looks like I'll be going for the crap shoot at an AT&T store :).
[Captivate Q&A, Help & Troubleshooting] Belaflek:
When I got mine, first thing I did was root and nandroid. I went back to the rooted, nandroided stock setup and still got the random shutdowns. Last night I used Odin one click and left it like that...bare. It has not shutdown once since then. So in my particular case its either the 2.1 in it was bunk or possibly...on the outside of possibility...maybe its the live wallpaper keeping the phone just awake enough to not shutdown, even in sleep tho?...I dunno..I'll keep an eye out and see if I can get it to start shutting down again or see if it decides to do it of its own volition.

So if you've been running live wallpaper and it does still shut down on you then that blows that out of the water...then again...mine may start doing the coma shuffle at any time.
[Captivate Q&A, Help & Troubleshooting] malcom1120:
Phone is now up to 8 shut downs since I got up at 6 AM this morning. What firmware version is everyone with this issue running? Mine came with 2.1 out of the box, but I have two co-workers with 2.1 - update1 and neither have the random shut down issue.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Your battery report is actually good news, as it confirms that the issue rests solidly within the guts of the phone itself. It took me three tries to get a solid phone, so let me not hold you up. Enjoy your trip to the store, and thanks for the update!
[Captivate Q&A, Help & Troubleshooting] Jack45:
Mine is 2.1 - update1. Sorry - didn't take note of the firmware version in the bad devices. What this tells you is to click on Settings / About phone before you leave the store to make sure you have update1 in the event that it's "more better." :)
[Captivate Q&A, Help & Troubleshooting] genem1:
Mine is also 2.1 - update1. I tend to get these shut-downs in spurts. Has not happened in 3 to 4 weeks, but twice this morning.

Had the phone on usb-power all night. Disconnected power, pressed button, screen came on, performed a BeyondPod sync. It finished, I turned off the screen. 5 min later, the power button initiated a power-on. I happened to perform a BeyondPod sync again (not saying that's the problem), but 5 min later, the power button started a power-up again! It has been running fine ever since.

I just installed Android System Info - has anyone tried seeing if there is anything in the system logs when this happens?

Gene
[Captivate Q&A, Help & Troubleshooting] whiskers:
As another data point, I just bought a Captivate last Friday - it was fine until tonight, then it shut down, which almost caused my girlfriend to be late to work (hey, my old Motorola would ring even from an off state). Now the phone has shut down multiple times throughout the day.

The phone is almost completely stock - just has a couple free game apps from the market installed. I have not rooted/unlocked it yet.

Will be curious to see what's in the logs.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Exchange it. It's that simple.
[Captivate Q&A, Help & Troubleshooting] genem1:
Any restrictions around this? I had the phone 45 days. How long does it qualify for an exchange, during the warranty period? 30 days, 1 yr?

Also, I'm new to this platform. Do my settings come in to a new phone from Google, and if I just run AppBrain to reinstall everything, am I back up where I was?
[Captivate Q&A, Help & Troubleshooting] Paladuck:
The only two shutdowns I have had happened about an hour after I pulled the plug without dismissing the full charge popup window. Although I would have to go another month or so until I can conclusively say that its fixed.
[Captivate Q&A, Help & Troubleshooting] InydBart:
I just spent about an hour on the phone with Samsung Captivate Support about the random shutdown issue. I spoke with 3 different levels of techs, all of them said that this was the "First time" they had ever heard of this issue. Yeah right, it was almost as though they were reading from a script. Something fishy is going on here. I'll be calling AT&T soon for yet another new Captivate, this will be my third! Wish me luck.
[Captivate Q&A, Help & Troubleshooting] Jack45:
30 day in-store exchange. After that through AT&T for the next 11 months.

App settings must be re-created by you after the native apps are re-installed on your new device.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Anyone can be a Samsung support rep. Repeat after me:

"This is the first time I've heard of this issue."

"Try a factory reset to see if that helps."

It should be forbidden to use the words "Samsung" and "support" in the same sentence. The sad part is I'm not kidding.
[Captivate Q&A, Help & Troubleshooting] Vanillalite:
Ugh... I'm finally ready to upgrade and really want to order a Captivate this week. This problem still being on going without any fix in sight other than maybe something when 2.2 comes makes me put on the breaks.

IDK a buddy of mine ordered his last night so I might wait and see how his experience goes.
[Captivate Q&A, Help & Troubleshooting] Jack45:
The good news is that it's not universal. Many have never experienced this, but if you do order a Captivate and random shutdowns occur, don't wait...exchange it right away and don't waste your time looking for a "fix."
[Captivate Q&A, Help & Troubleshooting] cpk86:
Good advice. Exchange it as soon as possible! I'm now waiting on my third captivate from Amazon. First had random shutdowns and this second one has tons of little scratches on the screen. I don't really understand that one. Sad thing is I'm pushing 31 hrs of uptime on this one since I first turned it on. I sure hope this next replacement isn't plagued by the shutdowns!
[Captivate Q&A, Help & Troubleshooting] Vanillalite:
My problem is I was gonna order it from Amazon. I'm not sure how I'd go about an exchange then? Could I still go to the AT&T store locally or would I have to deal with Amazon itself?

I was only gonna go with Amazon cause it's $150 verses $200 at AT&T and Amazon has free 2 day shipping.
[Captivate Q&A, Help & Troubleshooting] jimrusling:
Check your local Walmart, I got mine there for $148 + tax. They also have the 30 day replacement policy.
[Captivate Q&A, Help & Troubleshooting] Vanillalite:
Yeah Best Buy has it for $150 as well. I just figured I'd get it on the Am cause the no tax. Think I'll just wait and go to Wally World of Best Buy in the next couple of days.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Yeah, I am going to refrain from putting a screen protector on it as well in case I have to send the actual phone back. They said they will call me on the 20th to check up on it. Today it shut down every time I set the phone down to do some work. Battery at the end of the day was around 30% according to the Sense Analog clock display.
[Captivate Q&A, Help & Troubleshooting] malcom1120:
Jack45 said it right. Don't wait to exchange it. I'm one of those that have tried everything to "fix" the issue. Going to AT&T today!!!!

As for those still trying to "fix" it. Here are a few more things I tried that didn't work.

1. ODIN 1-click stock flash to put 2.1-update1 firmware on the phone - Took 2 minutes after full charge to shut down

2. JH7 - Took 10 minutes after full charge to shut down

3. Replacement Battery - Took 1 hour after full charge to shut down

As Jack45 has said all along, this is definitely hardware issue. No workarounds, firmware, or app is going to fix this issue. If you experience it, don't pass go, don't collect $200, go straight back to AT&T and replace it.
[Captivate Q&A, Help & Troubleshooting] malcom1120:
Okay. I couldn't help it. I'm an IT support person. I tried one more thing while I'm waiting to get to a store.

ODIN 1-click stock flash with a master wipe (so it is bone stock now) and the damn thing is still up :mad:. I will keep everyone posted as to when it shuts down as I'm sure it will be shortly.
[Captivate Q&A, Help & Troubleshooting] Belaflek:
AT&T told me that even though I was out of the 'buyers remourse' clause (30 days from purchase that the phone is still under warranty with them for one year. I called them up and they are going to send me a loaner phone while I send them mine. (On the phone now so we'll see)
[Captivate Q&A, Help & Troubleshooting] genem1:
I've read here that phone replacements eventually resolve the problem, but can anyone correlate the shutdown with a humid environment, possibly the phone turning off (like some cameras do) when it thinks it crossed some dew-point threshold?

In 45 days of ownership, I only had the shutdown experience twice: First while camping, waking up early morning. We were dry of course, but there was a lot of moisture on the inside of the tent’s fly and there was heavy overcast. As I woke, the phone was off. Booting, putting it in my pocket and returning 5 min later, it was off again.

My second experience was just this week when I had it on the counter near the shower. Again, turned off and did so again 5 min later.

Just a thought...
[Captivate Q&A, Help & Troubleshooting] DragonPup:
I just called Samsung tech support. The first guy could barely speak English, and when he transferred me up to tier 2, the woman denied that there's an issue beyond me even though this is my second Captivate with the issue.

My phone is unrooted, every time it shuts off it is well above 50% power and it is happening once a day on average.
[Captivate Q&A, Help & Troubleshooting] RexEscape:
Great. Just great. I called last month with this issue. I'm on my 3rd Cap now (but so far, only one shutdown. I must be doing something right). Samsung knows about this issue. I even made sure that they log my call, my complaint, and the issue I'm having. Maybe they haven't received enough calls on this to make a ticket out of it.

Keep calling Samsung. Let them know this is a problem for some of us! kthxbye!