yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] Natascha303:
got a 1650mh battery of the i9010, since then no shutdowns. maybe just placebo, still testing.
[Captivate Q&A, Help & Troubleshooting] hayden1987:
please keep us updated :)
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
Well, today I had my second random shutdown since buying the phone on 12/13.:mad: It's a build #1007 and it happened on 2 different batteries. More than a week between both events and both times it happened while I was out and about and not using the phone (was in a leather case). I am so pissed it ain't funny.:mad::mad::mad:
[Captivate Q&A, Help & Troubleshooting] kl7led:
See my posting #925. Saturday, I reinstalled Samsung battery as an experiment - 4 shutdowns in less than 12 hours. Replaced with non Samsung battery Saturday night and all was fine today.
[Captivate Q&A, Help & Troubleshooting] Billabong81:
It has been about 4 days since I received my repaired phone from Samsung. They replaced the TIB (whatever that is) and my phone has not shut down since. So even if people have problems with AT&T, you can still send your phone to Samsung for repair!
[Captivate Q&A, Help & Troubleshooting] bobola:
I been having issue with random shut down over 80%

I couldnt exchange my phone.

So I Flashed to Serendipity with Speedmod kernal.

The random shutdown have GREATLY lessen.

It seems random shutdown still occur ONLY when I leave an app (mostly message) on when it goes to sleep.

ie. left message on then phone idle, shutdown between 85~95%

However, if I close the message (via task management) everytime I finish using it during the 85~95% phase.

I do not get the random shutdown at all.

Been flash using it for almost a week now.

Great battery life too.. dont have to use the keep captivate alive.
[Captivate Q&A, Help & Troubleshooting] jfout:
Success

Only had to spend 16:23 minutes on the phone with Ray to get my RMA # and a label sent to my email. Turn around should be 5-6 business days. Will let you know what happens. Gotta flash back to stock now.
[Captivate Q&A, Help & Troubleshooting] BabyJay:
My cousins Captivate was shutting off three to four times a day. Her first one never shut down but the second one she got does. She dropped her first one and cracked the screen. It looked fine and the screen was still on but it wouldn't respond to select anything. She had insurance on it and got the second one that shuts down randomly. She was going to go to the AT&T store to tell them that it keeps shutting down, hoping they'll just trade it for another one but i told her to let me root it just for the hell of it. I used One-Click Root for the Captivate and rooted it.

So far after 3 weeks of having it rooted, it hasn't shut down at all. I have no idea why but rooting the phone fixed it. It's still on the stock 2.1 Eclair it came with.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
Mine never shut down until AFTER I rooted it.:(
[Captivate Q&A, Help & Troubleshooting] a2gtinut:
yesterday, my wife's replacement phone was going crazy, switched off 5 times within 3 hours. This is the same replacement that ATT calims to have issue corrected - BS. Today, finally Fedex delivered brand hardware 1012. Testing will be begin in the morning.
[Captivate Q&A, Help & Troubleshooting] kreegaa:
sent mine to samsung. had the shutdown problem till the battery gets down to 88%, almost every time it sleeps. ie, like 20-30 times a day.. they "replaced TIB", "replaced COAXLE cable" and sent it back to me. tested a whole day.. everythin looks good. so sold it off! goodbye samsung. no more first generation phones for me!
[Captivate Q&A, Help & Troubleshooting] Natascha303:
third day no shutdowns, batt holds on a bit longer than 1500mh.

at the moment on:

-paragon rc3

-fancy widget

-1650mh batt

-never closing tasks

last week on perception and stock as well as the 1500mh, about one shutdown a day.

im curious about the next few days....
[Captivate Q&A, Help & Troubleshooting] peurocs4:
I would try shutting your phone off, take out the battery, let it be free for a week, and see if it's better...

I got my new battery few weeks ago, but after some ROM-ing, it started to randomly shut off...

So, I used old one with captivate alive app for a week??? and tried the new one back on- And it shut down few times during a week...
[Captivate Q&A, Help & Troubleshooting] psloan:
my 4th referb in the bad range started shutting down. Called ATT warranty pressed for a new replacement. was passed off to the resolution dept and the best they could do was put in a request to have a new replacement. won't find out for days if they approve that. I was a disbeliever, but now I am fully on board with the ATT sucks crowd.
[Captivate Q&A, Help & Troubleshooting] kreegaa:
i added this issue to the samsung galaxy s wiki page refering back to the two threads here. please check on there constantly so that this issue remains on the wiki page and people start taking notice. we are being taken for a ride by att and samsung!!
[Captivate Q&A, Help & Troubleshooting] hayden1987:
seems like it already got taken out unless I'm missing something?
[Captivate Q&A, Help & Troubleshooting] cdwhit:
Just a note on the Shutdown issue. I took my NEW phone to the exchange center and got a USED phone (what a rip off!) which so far has not shut down (3 days) Something I noticed though.

I charge my phone overnight. On the old phone, in the morning there would be an icon that said "fully charged, please unplug". I no longer get that. Did they just adjust how much the phone charges the battery?

If there's a way to check this, someone might want to check charge level on their old phone and then on the replacement phone. Just one more Samsung ripoff if they way they deal with one problem (random shut downs) is by making another problem (poor battery life) worse.
[Captivate Q&A, Help & Troubleshooting] TheBeano:
That's not cool, Wikipedia is an encyclopedia, not the place to air your tech support gripes. Submit it to blogs like Engadget, Gizmodo, Androidcentral etc if you want some publicity.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
An endemic problem with a product is a valid subject to include in that product's Wiki.
[Captivate Q&A, Help & Troubleshooting] TheBeano:
Not if it isn't verifiable and notable. Since it only seems to affect a relatively small number of units of one variant of the Galaxy S I don't think it will meet those requirements.
[Captivate Q&A, Help & Troubleshooting] darkamikaze:
I think I'll buy a new battery.. and see if this fixes my random sleep deaths..

It's odd because for a certain period it stopped happening.. so I thought it was just an old app I had.. but now it's back and it usually dies when I go idle around 80s %.. or just randomly now..

anyways what battery are you guys having luck with?
[Captivate Q&A, Help & Troubleshooting] fireinice:
Yes, it was deleted by last night
[Captivate Q&A, Help & Troubleshooting] kreegaa:
"forums are not a reliable source of information. anyways only affects a small no. of people". like i said, not enough outcry over this issue..!!
[Captivate Q&A, Help & Troubleshooting] mxracer101:
Seems that most of the ones that are being sold on eBay etc. are the ones that have this issue. I've had two of them and now ask for the last for of the IMEI and the batch number. Last one I got was out of that range and sails along no problem.
[Captivate Q&A, Help & Troubleshooting] Miami_Son:
It's verifiable and notable enough that AT$T is replacing many of them without argument. They don't do anything without some degree of arm-twisting.
[Captivate Q&A, Help & Troubleshooting] smyrnaheather:
AT&T replaced with NEW not refurbushed Captivate!

:D :DSo after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a :D NEW :D Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.

I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
[Captivate Q&A, Help & Troubleshooting] chasesavestheday:
if your phone is still under the 1 year warranty (which it has to be since it was just released in July 2010) dont waste your time. if you call the at&t 1800 warranty dept. the first step they take is to send you a FREE new battery to try. This will most likely not fix the issue, then they'll send you a knew phone. and you can keep the battery. i know this, because i've already went through the process!! make sure you flash it back to the stock rom it came with (as they'll ask you to tell them all kinds of info from the phone) some came with JF6, newer came with JH7. good luck.
[Captivate Q&A, Help & Troubleshooting] darkamikaze:
lol i dunno.. I mean it doesn't bother me THAT much.. seems like such a hassle to get shipped a new phone and have to ship mine back.. then I have to make sure it's able to get into download mode.. and if not i have to make a jig or buy one..

Not to mention it doesn't help with the crappy GPS lol.. I think I rather just wait till i do my yearly upgrades lol
[Captivate Q&A, Help & Troubleshooting] Natascha303:
Tonite i got two shutdowns within 3 hours, cant get no sleep :eek:

What i have done ? I threw the Cap against my wall -not yet!

I have just wiped the battery stats for a calibrate.

Means, the shutdowns occur because of the batt wipe for me ... also was above 90% when i sent it for sleepin
[Captivate Q&A, Help & Troubleshooting] didadi:
I have sent my Captivate to Samsung repair center @ Plano,TX for the 2nd time. First time the repair folks did not do any damn thing on it and returned saying, problem not-reproducible. For some odd reason, If i remove my SIM card, the phone did not do random shutdown.

I'll get my phone next week and hopefully it will be either fixed or they will send me a different good phone. Otherwise, I'm done with it :(. I'm tired of rebooting!
[Captivate Q&A, Help & Troubleshooting] jfout:
Bummer, guess I'll find out when I get it back and it reboots again.

Serial number: 3518*******0229

Please view additional information below for more details.

Original Problem:

Technical Inquiry

Power

Intermitted Power Down

Problem found:

NO TROUBLE FOUND

SW,PRL,OTSL RESET

Solution:

Passed All Functional Testing
[Captivate Q&A, Help & Troubleshooting] chasesavestheday:
that's up to you. then entire process (calling, receiving new battery, calling, receiving new phone) took about 10 days. you have 14 days to mail your old phone back. quite nice how at&t does it, they provide you with padded envelope for phone, box, and also a piece of packing tape to close it all up. i was impressed. my old device that shutdown was batch 1007, my new device 1010 has not shutdown once. the gps seems so much more stable (though ive been running many different roms), it also enters download mode as well as 3 button recovery. mine also allows one click odin to JF6 where many 1008/1010 devices do not. i did buy the materials for a jig (.99 cents) in case i did need to make one. (you dont need the usb plug to make one, search youtube for .99 cent captivate jig or something like that).
[Captivate Q&A, Help & Troubleshooting] Soccer_Dad:
Something I've noticed now. I have a 1009 build, and faced pretty constant random shutdowns at near full power with stock JH7. I have since flashed Serendipity (default modem and kernel) and was planning to look for the Captivate Keep Alive program again (I was pretty unencumbered with apps, so I just decided to load new after the flash), but in the 10 days or so since I've flashed, I've seen no evidence of the shutdown.

In my mind, that's got to be a software problem. At least some incompatibility of the JH7 software with the 1009 build.
[Captivate Q&A, Help & Troubleshooting] mellovicious:
my captivate IMEI number ends with 557x but still getting random shutdown, WTF?!~

and im in a situation where i cant get a replacement from at&t~ T_T
[Captivate Q&A, Help & Troubleshooting] Natascha303:
just no luck, i can't get a replacement either.

so only way is to sell it on ebay again, like i bought it from there. :o
[Captivate Q&A, Help & Troubleshooting] GSMinCT:
This problem is really pissing me off, as Samsung doesn't seem to be willing to release a patch for it, plus the whole lack of Froyo thing is pretty bad too.

I haven't had a shutdown since I started using Captivate Keep Alive, but now I have to recharge my phone 2.5x per day on average (second charge isn't full) which is getting to be a minor pain, since I have to think to plug it in during class or something.

Is there anyone else out there who's starting to think about dumping this POS phone and getting an Atrix? Luckily, I'm on a family plan with three dumbphone users who have no need for upgrades, so I can pretty much upgrade whenever I want. The biggest thing holding me back is having to move all my apps and settings over to a new phone...
[Captivate Q&A, Help & Troubleshooting] artvandalay22222:
I never got one random shut down until I flashed a ROM. Now sometimes I get 2 or3 a day. Flashed a couple different roms so far.
[Captivate Q&A, Help & Troubleshooting] a2gtinut:
Typical BS from any service department.

I asked this before, we need some the Andriod brain to create kernel logger to pin point the issue and tell ATT/Samsung idiots to fix these phones.
[Captivate Q&A, Help & Troubleshooting] jfout:
Still Dying After Sending To Samsung Doing ADB Debug Dump

Sure enough, my phone has "died" four-five times since I got it back on Monday. Funny thing is that today it was sitting in the truck while I was changing my oil, temps outside where in the mid 30s F and it rebooted three times in a row within an hour, been stable all day since then. Day before when it rebooted it was between 7:38 am and 8:10 am when was again in a cold truck on the way to work... this can't be a software thing... I've got a new battery and a charger and it seems to still be doing it.

I'll be doing an adb debug dump next time happens to see if that will show anything.
[Captivate Q&A, Help & Troubleshooting] a2gtinut:
I noticed similar- a lot more shut downs when below 30F.
[Captivate Q&A, Help & Troubleshooting] hayden1987:
Same here my gf captivate will always reboot when we go outside in below freezing weather :(
[Captivate Q&A, Help & Troubleshooting] Nick James:
I just got a Captivate and my buddy was aware of the odd shutting off problem. Unfortnately for me they didnt have any phones with the right sequence of IMEI numbers but I haven't had this problem yet. I've had the phone for a week as of tomorrow. Its rooted and works great.

@Hayden- I've taken my phone in extreme heats in the sauna without any problems either...

last 4 of the IMEI are

4489
[Captivate Q&A, Help & Troubleshooting] jfout:
Got a new "genuine" samsung battery from ebay now, cappy has been up for 89:10:43 with no problems as of this morning, this includes several trips outside in the cold weather. Maybe we just had a poopybatch of batteries, COULD explain the cold temperature correlation.
[Captivate Q&A, Help & Troubleshooting] 10ee:
That's possible. Some people have seen better results from rubbing the battery contacts with alcohol based contact cleaners or even pencil erasers.

My Captivate is within the "shutdown" IMEI range, BUT running Captivate based ROMs hasn't had shutdown problems.

With JPY and JS3 based roms (i9000 based) I've seen some random shutdowns.

I switched it to FireFly for now to see if this trend continues for the foreseeable future.
[Captivate Q&A, Help & Troubleshooting] tpliquid:
i been getting shutdowns ever since I flashed to perception rom.

it actually did not start until yesterday since I usually keep my phone connected ot charger overnight.

Yesterday I left it off the hook and the phone shut down after an hour.

Today I had phone hooked up all night but unhooked it and did not touch it at all.. The phone shut down after an hour or so.

I read comment above and will try some captivate based roms and see how that goes.
[Captivate Q&A, Help & Troubleshooting] A.VOID:
on my second phone. worked since late july then wham ... shutting off:mad:
[Captivate Q&A, Help & Troubleshooting] mark-hudy:
Testing the Cap

_No Root

_Factory Restored

_WiFi Disabled

_All Widgets Removed; only Icons

_Only MS Exchange is Syncing; no FB, Twit etc.

_No Live wallpaper

[Running Services]

SnsService

WispService

OmaDrmConfigService

GTalkService

DMService

AABSyncService

SyncManager

Swype

LocationFriendService

Will wait and see how long before it powers off
[Captivate Q&A, Help & Troubleshooting] RexEscape:
Wow, just wow. It shut off on me right before my eyes! This time it didn't cycle through the Power Off motion. I started to log on to a website while buying coffee at the deli. I set the phone down on the counter while the pages load. I touched Submit to log into my account as I pull out my wallet to pay for my coffee. When I picked up my phone off the counter, I noticed the screen was off. So I pushed the power button to wake the screen. Nothing. Pushed again, nothing. I kept my finger on it until I saw the AT&T splash screen. Dang. It had shut down on me again!

So, it turns out that changing the wallpaper from animated to static doesn't help.

This is getting to be ridiculous!!!
[Captivate Q&A, Help & Troubleshooting] RexEscape:
I just got off the phone with Samsung tech support. Get this -- they haven't heard anything about this Random Shut Down problem as well! Really? They were quick to say "contact your service provider for a possible replacement of the device."
[Captivate Q&A, Help & Troubleshooting] krakerx:
Samsung is outta their minds!! I'm pissed because i love this phone. Now i have to deal with exchaning the phone again. This will be the last time i exchange this phone, them im going back to my iphone until samsung gets their s*** straight
[Captivate Q&A, Help & Troubleshooting] bobaka:
it happened on mine one shortly after i got it. i reseated the battery..

happened again yesterday.. (three weeks later)

on my htc touch this would happen from time to time,

and cleaning the battery terminals and reseating would usually fix it

this is not unusual i think.. happens on other phones too...

but not sure why it's happening on a new phone
[Captivate Q&A, Help & Troubleshooting] krakerx:
It happened one to many times for me today, so I just exchanged it out again, but before I did, I checked the serial # to check the build date, this one is July 18th. Oddly enough, the box looked opened and resealed. I know they didn't do it at the store where I picked it up [I work there], so I am hoping it was Samsung's QC. We'll see, so far it's be on for 3 hours, just updated my contacts, and only installed SMS Backup and Restore, nothing else. Although I did change the background to one of the solid stock backgrounds. I hope this one works, I really don't want to go back to my iPhone!
[Captivate Q&A, Help & Troubleshooting] RexEscape:
LOL! The stars were in line for both of us. I also exchanged my phone today and I'm actually in the middle of posting a new thread about it.

Currently, I have the new phone as stock. (Can you believe it -- the GPS works without doing the *#*#1472365#*#* trick?)

Let's see how it goes.
[Captivate Q&A, Help & Troubleshooting] krakerx:
lol... honestly, I am not even worried about the GPS right now... I know where I am going for the most part, lol... I just want to make sure my phone stays on! And honestly, so far so good!
[Captivate Q&A, Help & Troubleshooting] tbrouwer:
Question, I have 30 days to return this phone for a new one in hopes of fixing the power off problem. Once I get the replacement, do I get ANOTHER 30 days in case that one sucks too?
[Captivate Q&A, Help & Troubleshooting] fastfro:
Mine done it a few times before but its done it 3 times in tbe last hour. Gonna figure out how to unroot it and return it today
[Captivate Q&A, Help & Troubleshooting] RexEscape:
The answer is really up to the manager at the store. But typically NO. I was told my new device continues the same 30-day period. Unfortunate. I know. My 2-year contract ends in October but they were nice enough to give me this Captivate for an early upgrade on July 31st. I exchanged it yesterday. I have until Aug 31st to decide to keep it and renew my contract or return it, go back to my HTC, and let my contract run out in which I will become a month to month customer (which will give me the chance to jump ship and maybe check out the Droid 2 at VZ or...) So far I'm liking this new replacement.
[Captivate Q&A, Help & Troubleshooting] krakerx:
each retailer is different with it's return policy, but as far as AT&T is concerned, you have 30 days to cancel from the moment you signed up for your upgrade/new line
[Captivate Q&A, Help & Troubleshooting] Raistm75:
Possible solution...

This may be a little more technical for just the general section, but here is what I found. I used logcat to look at the event log for the phone and found that the power management was shutting down the phone completely. I also used cat to dump the kmsg file from the kernel messages and verified that it was indeed looking for a WakeLock and not finding one. It looks like the Android 2.1 update 1 kernel is a little more thorough in power management than it needs to be. Since this is also happening to the Vibrant, Droid, and the Nexus it is definitely not a hardware issue.

As I don't have the kernel code yet for this phone I can't make the modifications there and attempt to apply a more permanent fix, however there is a work around.

1. Search in the market for Load Monitor Version 1.4.2 (Khad Mobile App) and install it

2. Run it and hit the menu button => preferences

3. Check the following:

- Add Notification

- Only notify high load

- Auto start

- Wake lock (the important one)

- Also you can change the update interval to 5 minutes to make it less frequent

Hopefully this will relieve some of the issues until the Froyo release, in the hopes that the next revision will handle power management a little better.
[Captivate Q&A, Help & Troubleshooting] tbrouwer:
Very nice, thanks! Just applied the temporary "fix", and will report back in a few days.
[Captivate Q&A, Help & Troubleshooting] pmpntl:
Wow, an actual proposed solution other than people agreeing that their phones turn off. i'm definitely going to give this a try. thanks.
[Captivate Q&A, Help & Troubleshooting] krakerx:
Good stuff man... I will keep this in mind if the new replacement I have shuts down, but it's been more than 15 hours now, and my phone hasn't even blinked, I love it, but I have yet to put any of my apps back on, still kind of afraid. Taking baby steps... But once again, thanks!
[Captivate Q&A, Help & Troubleshooting] Shuggins:
Trying the proposed solution....

My phone has been shutting off once or twice a day for the last week. I've only owned it for about two weeks. Today, after taking it off the charger, it wouldn't stay on for more than 30 seconds before shutdown.

I have installed the Load Monitor and will report back tomorrow if this has made any change to the behavior.
[Captivate Q&A, Help & Troubleshooting] krakerx:
Finally, a phone that works. I haven't used the method previously note here just yet. But my fully stock phone has now surpassed the 36 hour mark of being on, and suprisingly, with the out of the box battery charge [and I text and use the web like crazy]. Now it's time to root
[Captivate Q&A, Help & Troubleshooting] RexEscape:
Has it been 36 hours already for both you and me? :) Wow. Mine is working so far and it hasn't shut down on me too. However, my first device didn't encounter its first shut down until a few days after unboxing. Then it did it more frequently. I'll continue to observe. I sure hope this works. I need to decide by Aug 31st whether or not I will keep the device.