yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] Jack45:
I'll assume that you know to exchange a.s.a.p. That said (and repeating my attitude):

1. It should be illegal to use the words "Samsung" and "support" in the same sentence.

2. The next time you have the urge to call Samsung, opt for a root canal instead. It's more beneficial and less painful.

The sad part is that I'm not trying to be funny.
[Captivate Q&A, Help & Troubleshooting] Divinedark:
What's amazing is that this total lack of customer service is only a Samsung Mobile problem. I can't even believe it's the same company as their Television and Computer Technologies support...

Makes me wonder who they outsourced to...

Samsung has always surprised me with their level of quality customer service. Even to the extent of giving me a free television to replace a TV that was a year out of warranty and only needed a hundred dollar fix.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Happened to me with the first two phones in a normal, non-humid environment. Having repeated that it's a hardware-based issue, I'm unwilling to dismiss your experiences as being fallacious. Could be multiple hardware reasons for the shutdowns...but there's no common thread that points to Market software.

There is one proven resolution: exchange it until you're blessed with a solid device. You'll then be able to focus on the fact that the Captivate is one special smartphone...and 2.2 will make it even better.
[Captivate Q&A, Help & Troubleshooting] Divinedark:
My third Captivate started shutting down in my office in a sterile/climate controlled section of a hospital. I'd have to say, at least my particular shut downs were not environmental.
[Captivate Q&A, Help & Troubleshooting] genem1:
Agreed, I want to say with the Cap too and am willing to work through this problem. However, (and I haven't tried asking for a replacement yet) but how long will AT&T keep replacing phones before they claim it’s something I’m doing? I’m surprised that some folks here have had 3 phones and AT&T keeps sending them!
[Captivate Q&A, Help & Troubleshooting] Divinedark:
I'm on my sixth... Bought mine at Best Buy, though.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Sixth? All for random shutdowns or other issues, too? Hooray for Best Buy. AT&T, I believe, will exchange it just a few times and after that will recommend that you get a different (non-Captivate) phone.
[Captivate Q&A, Help & Troubleshooting] Divinedark:
Cap 1.) Broken internal WiFi antenna

Cap 2.) Dead Pixels

Cap 3.) Blown Speaker

Cap 4.) Hissy fit over the GPS not working and lack of HSUPA (took it back for iPhone 4)

Cap 5.) Constant reboots after my first 100% charge (Karma for taking back Cap 4 for iPhone 4)
[Captivate Q&A, Help & Troubleshooting] Jack45:
Remind me not to fly on a plane with you. So you have your Captivate now (your chronology leaves me wondering what happened to the iPhone). How's it behaving? Give some hope to lurkers who've broken out a sweat!
[Captivate Q&A, Help & Troubleshooting] Vanillalite:
So I think I decided despite the issues I'm gonna try my hand tomorrow. I've decided against going the Amazon route though despite it being cheaper.

I'm gonna go get mine at best buy and pay the tax just in case **** goes wrong. That way it'll be easier to return, and get a new one without all the hassle.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Fine idea.
[Captivate Q&A, Help & Troubleshooting] Divinedark:
The iPhone 4 is just a travesty. No amount of trouble that I've had with the Captivate could equate to the mess that is the iP4... I had screen problems with it, reception problems with it (including such a weak wifi signal that I was dropping packets like bombs from 16 feet), and the final straw... The frikkin' proximity sensor... 4.1 was supposed to fix it, and all it did was turn the sensitivity up. Didn't fix the fact that the sensor just didn't work in most handsets. I was on conference calls all day on the Friday I picked up my iP4, and I kept getting pissed off that someone on the line kept hitting the number buttons on their key pad... Turns out it was my face...

The Captivate is an incredible phone, and I highly recommend it to everyone that asks about it, which is surprisingly quite a few. My problems boil down to my luck of the draw. I bought from a store that had their launch phones still, so I basically went through all of those till I got a newer manufacture date.
[Captivate Q&A, Help & Troubleshooting] cpk86:
I got mine from Amazon and am waiting on my third captivate. They don't seem to have any problems sending me replacements. I requested my third one before I had even sent back the first. I'm actually quite pleased with Amazon's customer service.
[Captivate Q&A, Help & Troubleshooting] Vanillalite:
Do we know for sure if I get a later manufacture date that I'd have a better chance? I mean is there something I should look for on the box when I go get one tomorrow or are we not sure this is even gonna fix anything?
[Captivate Q&A, Help & Troubleshooting] cpk86:
When you go to the galaxy s site to register your phone the manufacture date will be displayed underneath the serial number after you have entered it. That's the only way I know how
[Captivate Q&A, Help & Troubleshooting] Divinedark:
That's how I found mine.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Well, new battery came, I plugged the phone in to charge, phone was off a few minutes later when i checked it. :(

I powered the phone on, let it sit for a few minutes, then it went off again. :(

Im calling ATT tomorrow, not waiting till the 20th.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Yup. There has been at least one other post that said a different battery did not stop the shutdowns. It's in the guts.
[Captivate Q&A, Help & Troubleshooting] Jack45:
Fair question, disappointing answer. There are many who have launch day phones who have not experienced this problem.
[Captivate Q&A, Help & Troubleshooting] genem1:
I performed this, and found I had to enter my IMEI number in the Serial Number field, not the S/N I read on the label inside.

Once I did, it showed a manufacturing date of 7/18/2010. It was manufactured in Korea, but I purchased it in California on 7/30/2010. 12-days factory floor to customer? Is that even possible?
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Ridiculous. Shut off three times this morNing within 5 minutes every time I put it down. Seems like having the phone sit still shuts it off. Since its fine in my pocket when I walk or drive the car.
[Captivate Q&A, Help & Troubleshooting] Jack45:
...and you're exchanging it when?
[Captivate Q&A, Help & Troubleshooting] sh944:
Okay, I just did the factory restore on the Captivate that I picked up Sat. I have been randomly rebooting, locking etc no less than 20 times a day, so this post will serve as my timestamp for how long I can go until the problem resurfaces. Hopefully it won't, it seems like the phone has potential, but I have to be able to rely on it for incoming calls.

Regards, ...Scott
[Captivate Q&A, Help & Troubleshooting] sh944:
... and *that* didn't last long! I've already randomly had the phone lock up, so I removed the battery and had it reboot. A call came in just after it finished rebooting and while I was on the call, it rebooted by itself.

POS. I am heading out the door to Best Buy for a swap. If the swapped phone has the same problem, I am dumping AT&T for the Sprint EVO.
[Captivate Q&A, Help & Troubleshooting] sh944:
Wow, if the goal was to pi$$ me off, Best Buy did an awesome job. The initial sales gal that was helping me was nice enough, but she needed her managers help to swap it out. Her manager informed me that they would only swap the phone this time unless I would buy their Black Tie product protection plan at $10/mo. Otherwise, they wouldn't honor their 30 day guarranty.

I solved that problem by telling them under those circumstances, I am hereby returning the phone, rather than exchanging it. Problem solved, goodbye Samsung Captivate and goodbye Best Buy.

Looks like I am heading towards Sprint.
[Captivate Q&A, Help & Troubleshooting] THATTON:
There is a Best Buy ad displayed under your post as well! I was LMAO when I read it and looked down and saw the ad below. I'm sure they change often so it was just coincidental that it happened to be there at that time. Good stuff!
[Captivate Q&A, Help & Troubleshooting] 11070:
Hey everyone. Been lurking in this thread for a few days now. I just read through everything and thought I'd chime in with my findings. Phone is not rooted and has only basic apps on it. Facebook, CNET news, Weather Channel, etc. I can provide a list if need be.

Any ways, for me, this almost seems to be centered around a lower battery status. At the lock screen, it's not indicating that I need to connect my charger. However, the battery status(via about phone) was reporting 34% when it started happening to me today. It's been on the charger for about 5 minutes so far and it's still on.

Yesterday when this was happening, again, a low battery level(19% maybe?). I charged it and when it was done charging, I acknowledged the disconnect your charger message and unlocked the phone to get to the home screen. I then locked it and it was fine throughout the rest of the day up until I arrived at work today when I discovered that it had turned off at some point during my commute.

I've already got an RMA through letstalk and will probably go through the exchange process next week.
[Captivate Q&A, Help & Troubleshooting] brohammer619:
yea dude just return it, not worth trying to troubleshoot. Mine so far has been great (second phone) after my first one was turning itself like crazy.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Well, ATT finally accepted a warranty exchange, I should have a new phone Tuesday-Wednesday. I went to the ATT Device Support center here and they couldnt replace it there since it wasnt in stock anyways.

edit: my first Captivate was bought on July 30, I had NO CLUE about the Captivate or android phones until I walked that day (hadn't been at the att store in over a year, plus I didn't care at all about cell phones until now) so since the original was from July 30th, they base their 30 day period off that, and not off the day I exchanged it for another on August 20th.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
My phone started to randomly shut off 2 months after having the phone. I went to the ATT store and they gave me another battery to check if its the battery. I go home and let the phone idle and it turned off.

For those who received a refurbished phone, did the new phone turn off/have any complications?
[Captivate Q&A, Help & Troubleshooting] androidftwin:
anyone receive a refurbished phone on here?
[Captivate Q&A, Help & Troubleshooting] silenzzzz:
i registered to reply to this ... i am fixing to be carrying mine back ... had it two days and while waiting for the store to get more in stock so i can return it i have been trying a few things ...

of course none of them have worked ...

only one that halfway worked was installing the "Load Monitor" and changing the settings .. but that of course kills the battery life. even with it installed though i still have to manually lock the phone myself, if i let it go to sleep on it's own it will shut off still ...

only changes i made were to the GPS settings as well ... and a few apps .. nothing to root the phone...
[Captivate Q&A, Help & Troubleshooting] RexEscape:
I've only had one shutdown on mine and that's because I had the same settings on this 3rd device as I did with my 1st and 2nd. I stopped using Use GPS in the settings and so far it hasn't shut down on me in 3 weeks. Maybe that could be the temporary fix. I turn on my GPS when I use it but remember to always turn it off when not in use.
[Captivate Q&A, Help & Troubleshooting] silenzzzz:
my GPS is fully disabled right now (both unchecked) but it still shuts off if i do not manually lock the phone ...
[Captivate Q&A, Help & Troubleshooting] davezaff:
I got a Refurb after a warrenty swap for random shutdowns. No probs so far. 1st Cap shutdown like crazy. Refurb not a one. I hope it continues because if it does it again I'm buying the Xperia. Under a month til windows 7 comes out. Going back to HTC asap. Even my Samsung TV turns on and off. I love the captivate but poorly, poorly made......Korea....yuk.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
So you were able to pinpoint it to being the phone itself and not the battery right? As for your new phone, do you trust it being refurbished?
[Captivate Q&A, Help & Troubleshooting] davezaff:
Definetly not a battery issue, it is a build issue. As for trusting a referb? It hasn't shutdown as of yet. Been running for about a month without anymore shutdowns. Rather have a referb then a brand new peice of crap.
[Captivate Q&A, Help & Troubleshooting] nsolban:
My phone was never shutting down until i put it in the body glove case. I removed the case and it hasn't shutdown for 1 week.

I think when the phone (cpu) overheats the phone shuts itself down.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
Good to hear. It sucks that they have to give us refurbished phones since its so new. I just hope that the one I get doesnt have scratches or anything. and that its fully functioning
[Captivate Q&A, Help & Troubleshooting] davezaff:
A refurb is just that. It's not a hand me down phone exchange. If they sent you one and its not mint then send it back for another but they come in brand new condition. if it came looking used it wouldn't be REfurbished IMO.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
I dont see how these "refurbished" phones would look used and beaten, the phone is so new I can't imagine them having thousands of returns. Everyone that got "Refurbs" said they came looking like brand new, not a mark, and with the screen sticker still in tact.
[Captivate Q&A, Help & Troubleshooting] ianwood:
Refurbs are classified typically as grade A, B, C or D. A means it's pretty much just like new. These are often re-flashed testing units, DOAs that never saw a pocket or purse. B has some minor cosmetic wear and tear. C looks obviously used. D is "I can't believe it still works".

Depending on the situation around the return and its physical condition you will be given one of these grades.
[Captivate Q&A, Help & Troubleshooting] renerz:
Shutting down... or freezing?

I've had my Bell Galaxy S since launch day, and about a week ago it started shutting off a couple times a day (on a good day) and many times a day on a bad day. I did just get a skin/case for it around that time, but otherwise no software changes around then or drops or anything.

It was shutting off where I'd have to pull the battery to get it to restart. When I read about the shutting down issues online, I'm unclear if everyone is having to pull the battery?

Yesterday, something interesting happened in that I was using it a lot and it was one of those "bad days" where it was shutting down every few minutes. It actually froze, just after I had sent a text message, with the screen on. I had set it down after texting and picked it back up to see the time hadn't changed or anything. It was non-responsive to any button pushing etc. I googled this, and found a forum post (i don't recall where now) with someone with the same problem, who said if they hold the power button for 12-15 seconds it would reboot the phone. This is where things got interesting....

When my phone "turned off" next..... I held the power button and sure enough, it rebooted after about 15 seconds. I've read all the 31 pages here and didn't see anyone mention this so I thought I'd bring it up. It seems to be that the turn offs could just be frozen phones with the screens off.

Anyone want to verify that your turned off phone (needs to pull battery) can also be rebooted by holding power for approx 10-15 seconds?
[Captivate Q&A, Help & Troubleshooting] wfrandy:
Sorry, can't verify that. My wife's Captivate will start normally with just a normal press of the power button after a shutdown. Her phone will sometimes shut down six times in a day and then go for two days. Started doing this after she had it for about two weeks. So far, it has always done it when sitting idle. She is going to exchange it this week, as soon as I have a chance to flash it back to stock.
[Captivate Q&A, Help & Troubleshooting] genem1:
That is not what we're seeing. We just return to the phone, press the button on the right side, and maybe you get the world-phone boot screen, or the screen doesn't come on right away and you re-press the button for a second or so. It starts booting. No accessing the battery.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
So it will be random as to getting A B C or D?
[Captivate Q&A, Help & Troubleshooting] ianwood:
No. This is what I said:

In other words, it is likely that if you're just outside of the 30 days and your phone is still in near new condition than you will likely get a grade A refurb unit. However, if it you're close to the end of your warranty and your phone looks like you've used it to hammer nails, then you may get a grade C. I don't know what AT&T's exact criteria is but that is how it generally works.
[Captivate Q&A, Help & Troubleshooting] brisknfade:
Taking mine in soon. Had mine just a few days over two months, hopefully I get a decent replacement.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
mine just turned off again. this is getting ridiculous
[Captivate Q&A, Help & Troubleshooting] 11070:
shipped mine out today. Should have the replacement by Thursday..I hope
[Captivate Q&A, Help & Troubleshooting] davezaff:
I'm not sure how your phone company does it but the refurbished phone comes to your house then you mail your phone back so they have no idea to give you an a.b.c. phone....they all come looking new.....again its a refurb.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
for me it seems like it shuts off when the battery is fully charged. anyone else?
[Captivate Q&A, Help & Troubleshooting] silenzzzz:
the a b c d thing is a joke for the most part .. it is affected more by the age and if the phone is still available or not ... they are not going to ship one out that is all scratched up .. if it can't be refurbed and look new they do not mess with it ... (other then a few minor scratches) ... now if you are trying to do an insurance claim on an old moto razr then thats another story ... they will all be a little more worn and used...
[Captivate Q&A, Help & Troubleshooting] vksf01:
yeah, that's the most common reason.

i'm going to call samsung tomorrow to get a replacement.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
samsung or att?

I thought it was the battery that was causing it but I switched batteries and it still does it. My replacement is on its way so hopefully itll be good as new
[Captivate Q&A, Help & Troubleshooting] vksf01:
i'm past the 30 day replacement period unfortunately and i purchased it from letstalk.com, so i don't thinhk i can go to the att store, unfortunately.

i'll see what happens later today with samsung
[Captivate Q&A, Help & Troubleshooting] rizzo1001:
Interested in hearing how this works out. I got mine from amazon and am also past 30 days.
[Captivate Q&A, Help & Troubleshooting] cpk86:
I'm on my third phone from Amazon and looking at 100 hours up time. As previously stated, if you have this problem and are still in your 30 day period, return ASAP! This thing seems to be hit or miss.
[Captivate Q&A, Help & Troubleshooting] malcom1120:
My replacement shipped out today. Should have it tomorrow. Can't wait to see how my luck is in the captivate lottery :)
[Captivate Q&A, Help & Troubleshooting] Jack45:
Accurate assessment. It's a real pleasure when you win the lottery and are no longer concerned with an "off" phone. Good luck!
[Captivate Q&A, Help & Troubleshooting] vksf01:
just had the most annoying experience talking to samsung

i'm out of my 30 day return window and called samsung (after being directed by their website to call). the rep insisted that it was probably a battery issue, after i told her that this was a common issue with the phone. then she asks if i'd tried a different battery, to which i asked why i should spend extra money on something that was a new product.

then, she asked if i'd used another charger, asking if i'd tried a different charger even though i'd been insisting that i've only been using the standard equipment.

finally, after about 20 minutes of this, she transfers me to another person who had no idea why i'd been transferred, but at least she was a little more helpful, and i finally get a shipping label....
[Captivate Q&A, Help & Troubleshooting] androidftwin:
Are they shipping you a brand new phone?
[Captivate Q&A, Help & Troubleshooting] vksf01:
no idea, because they want to "test" my phone first.

interesting thing during the interrogation by the rep was one of the questions she asked was whether i'd installed anything outside of the android market.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
Good luck man. So are you going to be phoneless for a couple days ?
[Captivate Q&A, Help & Troubleshooting] vksf01:
thanks, yeah, wish me luck!

i'll have to dig out my old iphone 3g and use that in the interim and suffer the taunts of the iphone crew...
[Captivate Q&A, Help & Troubleshooting] gordon517:
new captivate owner here (2 weeks) just noticed it shutting down with more frequency than before. It has made me late to work two days in a row now from it powering off. I've noticed that it might be a fully charged battery/temperature problem. It has repeatedly shut off after taking it off the charger in the morning. It only seems to want to shut off right after it's been a FULL charge. I recommend other users to check for frequent shutdowns right after taking it off the plug to see if that would be the culprit.

I have read through all the pages of this particular subject and it doesn't seem to be an app problem, in my opinion. hopefully taking it back to the store for a new unit will work out.

-unrooted

-only change was the quick gps fix

-first captivate with problem (hopefully the only one)
[Captivate Q&A, Help & Troubleshooting] androidftwin:
Mine has been doing the same. Shutting off when the battery is at 100 percent. Its the phone itself, not the battery because i tried using a different battery.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Sounds like you both ^^ will be due for a new phone soon. My second phone was doing the same thing, EVEN at below 100% battery. It didn't matter where it was, it would shut off every time it went idle. Third phone seems fine so far into day 1, my old phone would have shut off a handful of times already.
[Captivate Q&A, Help & Troubleshooting] androidftwin:
Have you been using your 30 day exchange or are you getting refurbished phones through warrantee?
[Captivate Q&A, Help & Troubleshooting] sound74145:
Yes. Waiting on arrival of replacement phone due to random shut downs. Have been instructed that replacement is a "refurb" without back or battery. Arriving today. NOT HAPPY, but working their "system." Trying to figure out how to clone phone with out rooting. Tired of rebuilding every time I have to reset to factory or break in new phone. Had a great clock app 2 or 3 resets back, can not find it now. Yes Market remembers apps installed, but only once. If you do not install all the first time, it is lost.

Just spoke with "level 3 Samsung tech." He pointed me to Sprite Backup 2.2 by Sprite Mobile at the Market. Original Sprite app was a hidden app on all Samsung phones for cloning replacement phones. Only $4.95. He suggested a 32 GB Micro SD to insure enough room for complete "clone" backup image. Worth a try.
[Captivate Q&A, Help & Troubleshooting] jcylcruzin:
Here's the latest:

My phone only shuts down within 30 minutes of unplugging the usb cable after a 100% re-charge.

Oddly, after unplugging the USB charging cable -IF- I use the phone for a few minutes to discharge the battery to about 98% (below 100%) then the phone works fine.

Can anyone replicate this with their phone? This workaround seems to be fine for my device so far.