yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] kegobeer:
Yes, return it to stock with ODIN.

If you are getting a replacement sent to you, you'll have to trust that the warehouse closest to you has only the fixed replacements. If you swap it at your AT&T store, you can take out the battery and check the number under the S/N. 1007 was the first batch, so you should have a 1009 or greater, I would think.

In the end, though, if the problem happens again you just go through the a$$ pain and return/swap until you finally get a phone that doesn't have the problem. The AT&T warranty department is a pretty hassle-free bunch of people, and you shouldn't have much trouble getting a replacement.
[Captivate Q&A, Help & Troubleshooting] ajm786:
I just opened my phone and checked under the battery. It is already a 1009. :confused:

It hasn't happened to me since the last time I turned it on. So I will wait to see if it happens again. If it does, I'll simply get it swapped out.
[Captivate Q&A, Help & Troubleshooting] FiniteSM:
My phone is from rogers canada, but still the revision is 10.10 (or 1010 i'm assuming).

It is a bit different from what you described. The phone has the S/N number, then 'R: 10.10' on the same line, which im assuming can only be revision #

Under that is UPC code, and nothing else.

Anyways, at the least when i replace my phone ill make sure its past 10.10
[Captivate Q&A, Help & Troubleshooting] lightninman:
I checked on my phone, and it has 1006 under the S/N, but I have not experienced any shut down issues in the month that I have had the phone.

I bought the phone off of ebay, and when I received it, it had a panorama of the AT&T store on it. I thought nothing of it, but seeing as the batch number is 1006, perhaps my phone was a pre-release or testing model owned by an AT&T employee.
[Captivate Q&A, Help & Troubleshooting] 88EVGAFTW:
Get it replaced in store if it's only 3 weeks old.
[Captivate Q&A, Help & Troubleshooting] BL4zD:
lame. I just traded my 1007 in and got a 1009...hopefully I don't have a repeat of the issue.
[Captivate Q&A, Help & Troubleshooting] ime2010:
I have a Rogers Captivate

Its SN is 10.10

It was goooood for a week,

until yesterday...I got random shut down....twice in an hour....then, one time around night time.

They all happened when the phone was asleep.

But It hasn't happen today yet.

=============

My phone its been flashed to Cog 2.4.1
[Captivate Q&A, Help & Troubleshooting] Micro-Shock:
likewise ... my captivate is a Rogers model ... shuts down randomly until the battery gets below about 80% .... then happens quite a bit less
[Captivate Q&A, Help & Troubleshooting] FiniteSM:
Is yours Revision 10.10 as well?
[Captivate Q&A, Help & Troubleshooting] toddvb:
Hard reset worked for a couple of days then it started again and more often. Mine seems to be ok until the battery gets down below 75% or somewhere around that. Under the battery is showing 1009.

I called amazon and it was no trouble to get them to send a new one - but they are on back order and it will be another week.
[Captivate Q&A, Help & Troubleshooting] FiniteSM:
It might be good they are on backorder, should ensure you get one which is from the new fixed batch (I think).
[Captivate Q&A, Help & Troubleshooting] M3Armand:
I just got mine new a few days ago. It's a 1009 and it has this shutdown problem....
[Captivate Q&A, Help & Troubleshooting] kegobeer:
Well, there goes that hypothesis. My replacement is a 1007, same as my first one. I won't know for a couple of days if I'll still get the shut downs, but I'm hoping that it doesn't. In your case, I'd take the phone back to the store (over and over again, if necessary) until you get one that works as advertised.
[Captivate Q&A, Help & Troubleshooting] Moosehunter:
This information's probably not of much use, but I never had any issues when I had a "Screen Off" profile in SetCPU set from 100-1000 MHz, but when I set it to 100-200 MHz, I started having this problem. It would shut off after 10-20 minutes after the screen would turn off. I switched it back and the problem went away.
[Captivate Q&A, Help & Troubleshooting] axis01:
Don't know if it's pure coincidence but I was having random shutdowns after rooting and dropping some of the ATT stuff. Was contemplating taking it back to stock and returning it. I got the ATT update texts and did the update. I haven't had a shut down since. I also didn't have the 3 button option before the update and now I do.
[Captivate Q&A, Help & Troubleshooting] edessa:
Where the hell were you three weeks and three Captivates ago? I just turned my third Captivate in today for a refund before my 30 days expired. How confident are you that this fixed you shutdown problem? I am willing to try anything. Anyone else try this yet? Results?
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
I like this guys theory.

I took an A6 ASE course so I get what he's getting at.

Take for instance the MLSP sensor on the 4R70W transmission. The voltage window for porper operation is between~~ 0.04-0.11. If this signal is inturrepted the whole shift schedule goes bananas.

What the crap... I'll try it.

I'm also going to drain my battery til the phone turns off and calibrate it by leaving it turned off and charging it over night.

I am not going to change anything about the phone, The apps I have now will be the apps I continue to have and will leave settings just as they are.

Funny, I just grabbed my phone to turn it off and remove the battery.

It was already "random shut down-ed" :(

I am also going to rub out :D my sim card and those two gold connectors on the back of the phone.

BE CAREFUL!

Of the white square next to the battery terminals on the phone, I believe that's your moisture exposure proof sticker.
[Captivate Q&A, Help & Troubleshooting] rdubz:
My experiences, thus far

I too was loving the captivate, until today. I'm a little obsessive compulsive by nature, so here is how I remember things.

Phones been incredible since day 1.

Stock Rogers - HUP - After a lot of complaining, I might add.

Rooted - with one click, unsuccessful at first, W7 X64, because I couldn't be bothered figuring it out w/ my linux box. This was done w/ a lot of plugging, and unplugging during the root process.

Installed Titanium, backed up, installed clockwork free, and also backed up that, I *think*

bunch of other apps, appbrain, few launchers (settling on Launcherpro)

nothing intensive, have been charging overnight via wall plug, and via USB during the day to keep my battery up, as life has been horrible. less than 24hrs, max, but I've been using it A LOT coming from a blackberry. I've had lots of apps running the entire time, and not experienced a single shutdown, until today.

*I'll also note that I decided to totally drain the battery 2 days ago, and recharge while phone was off, to improve battery life, which did slightly work*

Last night I charged via USB on an older laptop (definitely 2.0, and was able to charge my blackberry bold prior)

This morning it was at 100%, and I unplugged it when my alarm went off.

Went into a meeting, turned the phone off. Turned it back on about 30 minutes later, and was using it to play games and surf.

Drove back to the office (20 minutes, w/ a coffee run in there) and realised the phone was off when I tried to message a friend.

Which drove me to this thread after a few times thinking *did I really turn it off?*

I tried changing Launcherpro back to Twiz, and have tried removing any recently installed apps, I noticed that the battery wasn't charging when I wall plugged it, so I turned the phone off, wall plugged it, and the battery sort of jumped from 98% -> 95% roughly on the meter. I let it charge to 100%, and it continued shutting down.

Got it home, re-read the thread about alcohol on the terminals and did that as my most recent resort. My battery was below the threshold of rebooting when I finished, but it hasn't rebooted yet, and I have noticed improved battery life since doing it. It definitely seems to be battery related or OS battery statistics maybe, but something to do with charging the battery. I've yet to confirm if it will happen while plugged in, but I'll be back at it tomorrow if the "terminal wash" doesn't solve it.

I've not yet installed the captivate keep alive app, seems silly to have to install an app to keep my phone from rebooting, but a serious thanks to the developer for helping us! If it comes down to it, I'll do it.... but this doesn't compute for me :)

I'll keep posting as I go along, let me know if I can do anything to help as well.
[Captivate Q&A, Help & Troubleshooting] myRTTech:
@edessa, I am 100% certain at this point that the problem with my phone, in my specific circumstance, is now solved for good. However, please note that it is possible that other phones may be another issue. I do know that a few friends I have helped out with this no longer have extremely poor battery performance, however, they didn't have any shut down issues to begin with, except for one.

On that one, the terminals did not solve the shutdown problem, so my guess is it is this.... (currently being tested):

When the wifi is on using WEP or security for a work or home wifi connection (as it should be), moving in and out of that area may cause freezes or sleep shutdown. There is something connected there but I am still trying to lock down on specifics... but yes, I do believe there is a problem in that area as well. I will post final solutions when available, but it is my friends phone and I do not have access to it consistently enough to verify tests in a timely more controlled manner... I just need to gather more consistent data.
[Captivate Q&A, Help & Troubleshooting] edessa:
My phone always had the shutdown problem (all three) the last one had horrible GPS problem. I would see 11 sats and none would lock. Until there is solution and Samsung and AT&T come out and say that there is a problem and they identified it I will wait on the sidelines.
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
Is there a logging App I can install to collect information and help contribute ?
[Captivate Q&A, Help & Troubleshooting] rdubz:
You're onto something here for sure. I did the alcohol battery/terminal wipe last night, as posted, and today my battery is awesome. Life is incredible. let it drain last night till about 34% and charged it when I got to work this morning, from 34% up to 94% (above the so-called threshold). I left WIFI off, and noticed it had not shut down. It was on perfectly for about an hour, waking from sleep properly, etc. Turned wifi on, and noticed it shut down within a 5-10 minute period (I'm at work, so don't have time to stare at it, and log the legitimate time frames)

I've turned wifi off, and as well, my phone is on GSM only right now, as reception @ the office is particularly ****ty. I'm going to let the phone sleep on its own, and see if it shuts down w/ wifi totally off.
[Captivate Q&A, Help & Troubleshooting] rdubz:
Nevermind, still shuts off on me.
[Captivate Q&A, Help & Troubleshooting] skullvet:
I just called ATT and ordered my second new captivate. My first was a launch day phone, second was an early August. The "Android tech" said that Samsung had issues with the first batch of phones and haven't had any reported problems with the new ones. I highly suggest you do a warranty exchange.
[Captivate Q&A, Help & Troubleshooting] edessa:
I dont know how true that is. I had three Captivates in the last three weeks and all had the problem. I talked to AT&T today and they are trying to get me to purchace a forth Captivate after I retuned the third for a refund. I am thinking about it. The phone is amazing when it works properly.
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
Battery is now 59% according to HTC like widget clock.

Used to be in the 30's at this time of the night.

No shut downs today.
[Captivate Q&A, Help & Troubleshooting] Tzu2050:
It is proven to not be caused by apps or settings.

There are many things you can do to lessen the frequency, but I've yet to see a definitive solution.

Exchange the phone immediately if you can.

If you are stuck with the defected phone, try all of the proposed solutions for reducing the frequency of the random shutdowns, and maybe there's a real solution now that I haven't seen.
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
Crap.

Guess what ?

:(
[Captivate Q&A, Help & Troubleshooting] edessa:
Here is what needs to be done. Everyone agree on a day and time to start calling AT&T and Samsung reporting the problem. They will get a flood of calls and maybe then they will get a clue and work a little harder to fixing the issue. At that time they can not tell you that they never heard of the problem like they told me several times.
[Captivate Q&A, Help & Troubleshooting] Nimocone:
Had me excited there til I read this. I'm going to try it anyway if not for the better battery life results. I'm still using the Keep Alive program and it's working for me.
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
I want to return mine and roll the dice.

2 things stopping me.

I can only imagine how this is going to go over at Wirefly.

And I have no external SD card so I don't know how I can back up all my apps and junk so my next one will be easy to set up.

I have AppBrain for my apps and Gmail for my facebook and whatnot, I just don't know if those are the correct way to save my stuff.
[Captivate Q&A, Help & Troubleshooting] parsons73:
When I have the unlock pattern turned on, I have shutdown issues. When I have turned it off, no issues. I think it's as simple as that. Try it.
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
If you're speaking to me, I have never used the lock pattern.

For gits and shiggles I'll turn it on for the next 24 hours.

I have lost hope.

See I bring "The Jinx" with me places.

I bought a crown victoria, They're closing the plant,ceasing production and laying off hundreds of people.

I used to work for HQ. Remember that Home improvemment box store ?

Eghh... I brought the jinx here... SOrry guys LOL
[Captivate Q&A, Help & Troubleshooting] Jikx:
I use Captivate Keep Alive, haven't had a shut-down for weeks. It's set at 65% percent.
[Captivate Q&A, Help & Troubleshooting] FiniteSM:
CKA isn't a solution. It's just a workaround, which drains battery and really shouldn't be necessary.
[Captivate Q&A, Help & Troubleshooting] donrob:
I am disabling the pattern unlock feature now and trying this solution...this random shut down is a pain
[Captivate Q&A, Help & Troubleshooting] rdubz:
I'm also going to give this a go.... Locks been off since last night, decharged to 9% this morning when I woke up, charging now.... FINGERS = CROSSED :)

I do LOVE this phone, but I can't forsee purposefully burning through the first 40% of my battery, just to make sure the PHONE doesn't shut off.
[Captivate Q&A, Help & Troubleshooting] tysj:
For those of you that have gotten their phones exchanged from another source than AT&T (ie: Samsung), do you have to send your the phone first or can you send in your phone after you've recieved a replacement? My friend has been getting these issues but it's past the 30 days since he bought it from Best Buy. He can't go without a phone, though, if he has to send it in and wait for a replacement.
[Captivate Q&A, Help & Troubleshooting] AlienHairball:
Well I'm in the process of replacing my wife's Captivate right now through wirefly.com and the process is:

* ship bad phone to them

* they review and accept the return

* after all that they then ship out the replacement phone

During that time we just put my wife's SIM card in an old phone we had on hand, but if we didn't have that old phone she would have been without service. Yes that sucks.
[Captivate Q&A, Help & Troubleshooting] toddvb:
I went through amazonwireless and they ship you one and you have 40 days (I think) to return the old one or they bill you for it. They link you to a site to print off the return label so you don't have to pay postage.

I have my new one. It's number 1010. No shutdowns yet.
[Captivate Q&A, Help & Troubleshooting] edessa:
I just broke down and purchased a forth Captivate after returning the third for a refund. This one has JH7 from factory. We will see how it goes. One thing I noticed with this one, when I powered it on is that after a couple of minutes it asked if I wanted to shut down or cancel. This was in the middle of the screen under a SD card image with the gear on it like the one you see when you power on the phone in the status bar on top. Could this be something causing the shutdown problem?
[Captivate Q&A, Help & Troubleshooting] obelix74:
I'm sorry, I wasn't paying attention to this thread. How do you find the ID number of the phone?
[Captivate Q&A, Help & Troubleshooting] AlienHairball:
You have to take out the battery and then you can see the serial number and the batch number on the phone where the battery normally sits.

The batch# is a 4 digit number something like 1007, 1008, 1009, 1010, etc. For what it's worth my Captivate is from batch 1009, but then so was my wife's and hers was having really bad shutdown problems while mine has only had it happen 3 times total in about a month (still more than it should of course.)

I'm hopeful that the replacement model will be a 1010... not that it guarantees the problems have been fixed. :)
[Captivate Q&A, Help & Troubleshooting] edessa:
Mine is 1010 REV 0.4

Just got it today. Will report every few days as how it's doing.
[Captivate Q&A, Help & Troubleshooting] mpencexda:
My Thoughts.

Well I figured I would put in my two cents. I own a 1009 revision and other then the sleep power down I have 0 issues. GPS effectiveness changes depending on what I have loaded so I can deal with that. At this time no matter what is installed I have to use the Captivate Keep Alive App to keep my phone alive during the day. Once the battery is about half done then I no longer need the app. My battery lasts well over 24 hours but only once I recalibrated it as others have mentioned. I work in Enterprise support and have one so for over 15 years at this point.

To me the situation has only been affected to my satisfaction by the Keep Alive App. While searching for the app I noticed that ATT has a specific app that is designed for them for use in their stores (requires password to work) the pupose of the app is to keep the phone active (IE no sleep mode). I have a feeling it affords the same effect as the free app we are installing. This may be masking the issue from being reported more by att staff..

Since the app is able to fix it everytime for me I must believe that this can be fixed by software (Furture update from ATT or one of our awesome community members) Also even with running the keep alive my battery lasted over 24 hours no recharge..

*Edit*

I wanted to mention that to me the fact that is also related to the Full charge occurance also points to something that att can correct and not hardware related..
[Captivate Q&A, Help & Troubleshooting] FiniteSM:
To reiterate, I have 10.10 (or 1010) and I have the shutdown problem.

Does anyone know if a 10.11 exists?
[Captivate Q&A, Help & Troubleshooting] AKA_Rizzo:
Does anyone with the leaked 2.2 have shutdown issues ?

http://xdaforums.com/showthread.php?t=844133
[Captivate Q&A, Help & Troubleshooting] Bigal77:
Mine keeps shutting down...RIDICULOUS! Last samsung phone EVER!! I896 ROGERS
[Captivate Q&A, Help & Troubleshooting] skullvet:
I have leaked 2.2 and shutdowns.
[Captivate Q&A, Help & Troubleshooting] rdubz:
New Findings

Rogers Captivate, I posted earlier, after the alcohol wipe. That definitely increased my battery life, but I can also say I'm shutdown free all day w/out captivate shutdown. Here's what I've changed.

Removed 8gb SD card - let me know if anyone wants the make and we can maybe match that up.

Removed passcode Lock screen - read this on another forum as a solution. I don't like the idea of this, but I've in/uninstalled widget lockscreen prior to this issue, if thats related, I'm unsure.

In the beginning, prior to my shut down issues, I was charging my phone w/ a kindle wall adapter, and a USB cable. When I let my phone die the first time to fully charge the phone, and since, I've used the samsung charger, and an old laptop w/ usb.

In the newest one click lag fix, I recently found an option for wifi timeout, which said something about default being 15 minutes, but when the screen opened up, it was set at 14 seconds. I changed it to 15 minutes, hit save, the phone rebooted.

Maybe the issue isn't w/ the phone, but the charger. Or a software issue w/ locking.

Or a setting in the lag fix. I'm not sure, I do have a new one coming from Rogers.

But it's on every version of Galaxy S. Bell/Verizon, Rogers/ATT, and even the international version reports issues.

Has anyone, w/ a stock, unrooted, un lag fixed, phone had this issue?

I've not gone beyond root/lagfix on mine. but so far, I charged it to 100% on the kindle wall plug, unplugged (to which battery went to 98% immediately, turned off captivate keep awake, and it lasted all day, in low service, and it's been 6 hrs since I unplugged, and its at 40% battery. Moderate wifi, multiple 5-20 minute phone calls.

try these settings one at a time, let me know how you make out.

I'm going to start re-enabling things as I go, passkey lockscreen first, and charging to 100% on kindle charger tonight. Ensuring not to leave it at 100% for too long.
[Captivate Q&A, Help & Troubleshooting] Bigal77:
Nope , just did this 4 hrs ago, battery life actually worse lol and it shutdown 15 minutes ago.
[Captivate Q&A, Help & Troubleshooting] Bigal77:
Im using the Rogers captivate, unrooted, locked, no lag fix and was fine, 1 shutdown in forst 15 days, now its shut down 6 times in 2 days. I do have an 8gb sd card, but i highly doubt that has an impact
[Captivate Q&A, Help & Troubleshooting] samtr87:
My first one was a 1007 and it started shutting off after I had it for a little over a month. Got it swapped at a AT&T warranty center and this current one is a 1010 and no shutdowns so far.
[Captivate Q&A, Help & Troubleshooting] rdubz:
But worth trying, isn't it? What's you're lockscreen like? Pattern, or regular?

What have you been using to charge your phone?