[HD2 General] mknewman:
Dear Customer,

Thank you for your e-mail.

We are always eager to provide information on our services and the

selections we offer online. However, the questions you have posed are

beyond the scope of the information that we provide to the general

public. The information you are seeking may be proprietary. Therefore,

we are unable to answer your questions.

We regret any disappointment this may cause, and wish you well in your

endeavors.

Sincerely,

Nolan

Customer Service Representative

Barnes and Noble

http://www.bn.com/

Original Message Follows:

------------------------

I have a T-Mobile HD2 which comes with the B&N eReader software. This

was one of the reasons I bought the HD2 as I have had Windows Mobile for

12+ years and used your eReader.com company's eReader for many, many

years. I have over 150 books on it.

So when I got my HD2 upon starting your reader it immediately downloaded

an update and installed it. Great, I think, this is a supported

platform and they are keeping it up to date! I bought several books and

sync'd my library. The books came down and I was able to read them.

Then I bought a few more books and during one of the downloads I

accidentally hit the X button and closed the application and all heck

broke loose. When I restarted the application it would no longer sync

with B&N and also would not open any of the existing books on my system.

The message in light grey text in the middle of the screen is something

like "Open failed". At that point I tried logging out of the

application, it told me this would reset the application to "Factory

Settings" and I accepted, thinking I could just re-download my books.

Wrong. Upon logging on again I had the same problem Syncing my library

and no books would download.

So I'm a Sysadmin and know to back up my systems. Fortunately I had

done a Sprite backup a few weeks back and used it to get the system

fully restored and the reader working again. I found several other

scenarios that cause my reader to corrupt the library to the point that

it is unusable. Some are:

1. Trying to read a book while downloading another.

2. Closing the reader while downloading a book.

3. Changing ANY of the font or line spacing settings.

4. Locking the screen on my phone (Red hangup button locks the screen)

while the reader application is open.

Essentially this application is junk. It appears to have been written

by a third grader and your Quality Assurance group should be ashamed.

When I first had these problems the first few books I purchased I found

that if I got on the web page I was able to download the books directly,

and that they came down in .pdb format, which worked perfectly on my

eReader.com (a B&N company!) reader. I was a happy camper, I'd been

using this reader for years and love it, even helped Beta Test new

versions for several years when it was under development. Unfortunately

you seem to have plugged that backdoor and all the books I have now

download in .epub format and I am stuck using your horrible HD2 reader.

Please help me out here. I am thinking in terms of (1) Helping you Beta

Test new versions for free, (2) If you have stopped development of the

Windows Mobile version, possibly a LARGE discount (say 100%) off of a

Nook or other reader, or (3) Give us the specs for your .epub format

extensions UNDER NON-DISCLOSURE so we can write a decent reader for you.

I am thinking in terms of a public domain program.

I'd bee more than happy to discuss all this with someone in a position

to make a decision. I spent 2 hours on the phone with one of your call

center drones and all he could recommend was that I take the phone to

T-Mobile and ask them to reload the softare :-)

BTW, I am a 54 year old Software Engineer at NASA with 35 years of

Software Development, System Engineering and Software Quality Assurance

experience.

Thanks for your consideration,

Marc Newman