yashsingh1/xdaforums huggingface dataset:
[Captivate General] Croak:
You're in the same boat as me. I bought one today knowing it was locked and might not have a code available for a few weeks from one of the "usual" places.

If you did like I did and bought it legit from an AT&T store, there's a chance you can call up AT&T tomorrow (what I'm trying) and get it unlocked all proper like. Otherwise, you may be in for a bit of a wait.
[Captivate General] jentech:
Problem is I bought it outright from Best Buy today to use on Rogers in Canada, so I don't have an ATT account. I thought the unlock would be relatively painless.
[Captivate General] jentech:
There's a guy in Burnaby who says it can unlock it using a cable, not a code. Going there tomorrow. Will let you know.
[Captivate General] Croak:
Please do.
[Captivate General] jentech:
..and likewise let me know how you make out with AT&T.
[Captivate General] hbkmog:
Yeah me too. One reason I'm hesitating to buy it is that it's sim locked to AT&T. Since I also travel to other countries, I really need a totally unlocked phone. Please let us know how it turns out.
[Captivate General] jentech:
Phoned AT&T this morning and was told that the Captivate cannot be unlocked, at least not right now. :(

I called back (sometimes that helps) and chatted with another rep. and was told that AT&T has a 10 month exclusivity to the Samsung Captivate, and there would be no unlock until then.

10 months?? exclusive?? Get a clue AT&T, this thing is available on every major network, and unlocked on most.
[Captivate General] foxbat121:
If you don't have a post-paid AT&T account, you will get no help from AT&T for this unlock.

But most AT&T reps have no clue what it is. You have to explain to them. But only if you meet the qualification (post-paid, at least 90 days etc.).
[Captivate General] DarkVasyaK:
can someone check this?

http://www.unlockallcellular.com/samsung-i897-captivate-unlock-code-p-59175.html

http://cellunlocker.net/blog/2010/06/29/how-to-unlock-samsung-captivate/
[Captivate General] _Opiate_:
Yeah unlockallcellular is a legit site.
[Captivate General] DarkVasyaK:
so, it works?
[Captivate General] Croak:
I'll find out shortly...I did an order with Unlockallcellular a few minutes ago.
[Captivate General] jentech:
I've tried the second one and they came back with 'no code found', and refunded my money.

I also phoned AT&T with my brother's account info and they told me 'can't unlock the phone for 10 months due to it's an AT&T exclusive phone'.
[Captivate General] Denoh:
I called AT&T as I have a Premier Account with International calling and always get a subsidy sim unlock, but they were unable to find the unlock code. It seems that these are not available yet. AT&T might be blocking them for a while since the phone is so new.

Tried www.cellunlocker.net/www.unlockcodesource.com and they could not find a code for my phone either. Just ordered from www.unlockallcellular.com. Lets see how that goes.

For some reason, my IMEI ends with /2 after the usual 15 numbers. Anyone know why?
[Captivate General] Croak:
same here, 16 digits/2

My order with unlockallcellular.com is showing as Generating Code... at the moment.

Not getting my hopes up at this point though.
[Captivate General] Croak:
Order is still pending, but they have updated their website, the Captivate is now listed as Not Available.

Bummer.

Current Provider	Price	Available Delivery Time

AT&T / Cingular - US $7.99	NO	6 to 24 Hrs
[Captivate General] pezx44:
Keep us posted if you find anything. I'm waiting on my phone (I'm out of the country too). Hopefully they figure things out in the next week or so. Hope I don't just end up with an expensive new toy...
[Captivate General] Denoh:
I am starting to think that this has something to do with our weird IMEI's that end with /02. Maybe some new sim lock feature that Samsung and AT&T have come up with to prevent unlocking. Does anyone know the Vibrant and Galaxy S IMEI formats? Do the have 15 digits and the /02?
[Captivate General] Croak:
Give him some time, I'm betting he has quite a few PM's to respond to, and there's nobody awake at AT&T to call right now anyway. :)
[Captivate General] nickbarbs:
they're 24/7,

I just put in a ticket and they're supposedly giving me a code next week... but i could equally just get an email telling me about exclusivity..

At least we know they have the codes.. This gives me more motivation to bug them.
[Captivate General] Jreddekopp:
Hmm... So I'm guessing that those of us who bought the captivate on Ebay are kind of out of luck. At least until the unlocking websites get their hands on some of those codes.
[Captivate General] xuemike:
I cannot call in At&t if my phone was bought from ebay?
[Captivate General] Lancez:
looks like a Real Thing to me. thinking about getting one if we can get it unlocked.

thanks giz for the video
[Captivate General] REAVER117:
@giz02

Are you an AT&T customer with an account in good standing?

Unfortunately I just purchased the phone contract free from AT&T so I may be out of luck until the 3rd party unlocks are available.
[Captivate General] giz02:
Sorry Guys - was up late last night, and was pretty busy today. I'll get caught up on my PM's..

For those who bought from ebay, you may be out of luck, as I had to supply proof of purchase - ie/ the reciept that I purchased the phone outright.

I do have an ATT prepaid sim (purchased and activated at an ATT store) that I use while traveling in the US, but I'm not technically considered an ATT 'customer'.
[Captivate General] jentech:
Anyone get PM'd back from giz02 and get their phone unlocked??
[Captivate General] Eldorado_:
nope. waiting patiently. ;)
[Captivate General] dweebs0r:
Don't bother with "Cellunlocker.net". They could not provide an unlock code.

It was only $4.99 so it was worth a gamble. Refund has been requested.
[Captivate General] armrob:
what a clown ! he just got lucky with an At&t rep and comes out claiming he has some secret way to get the code.

if you can't provide a way "anyone" can get a code (free or paid) , then there is still no solution. there's always the occasional rep that will do something he's not supposed to.

you got your code, good for you. but so stop being a total ass , having people pm you like you got some secret that's going to unlock all phone.
[Captivate General] Rad_Fishy:
Actually, if you had taken the time to read the whole thread you'd know AT&T has been claiming the codes are not in their system yet so they can't even give them to us. Has nothing to do with if you were lucky enough to get a CSR who didn't know he wasn't suppose to give out the code.
[Captivate General] Eldorado_:
i know... i already tried, and posted that they didn't have it :P
[Captivate General] Lancez:
my cousin bought a vibrant from a local t-mo store down here in socal an hour ago, without contract. 548 bucks. the rep called t-mo and requested a unlock code. we were told that the code will arrive within 24 hrs via email. so, "i'm sorry, we dont have the unlock code in the data base" bull**** will not stop us calling att until the code is sent to us.
[Captivate General] Eldorado_:
I went down and bought my Captivate with two friends who bought a total of 4 Vibrants between all of them.

All of their Vibrants were unlocked by TMo within 3 days or so....

AT&T unfortunately doesn't have the same policy as TMo.
[Captivate General] giz02:
Well we'll see.. I've replied to all of my PM's.. (Damn 30 seconds between replies is brutal..)

Also, nothing in my sent box, but I hear that is to be expected on these forums.. I tired some bulk replies (up to 5 at a time) but I kept getting logged out... SO PM again if you've sent me a PM, but didn't get a reply..

Next:

I wasn't guaranteeing a fix for anyone. I pulled out the bounty because I got through. I'm sharing what I learned and did with you guys.

I'm not sure why some of the users in this forum are so aggressive.. It's funny, but man.. some of you need to think about things...

I'm no magician, hacker or coder, and I'm not selling anything..

Like I said in my PM, if you do feel compelled to shell out $5, $25, or whatever you save IF you get your unlock code, donate it to a charity... Or buy an extra pack of smokes or whatever.. Your choice...

Hope you guys get through.
[Captivate General] giz02:
TMo doesn't do much good to Canadians, unless:

You don't want 3G

You are ok Dealing with Wind....

They use AWS 1700, don't they?
[Captivate General] Islan06:
Samsung Captivate

Gentlemen,

Just got off the phone with ATT CSR who states that there will be no unlock code(s) provided for this phone. Reading the many posts, it is disturbing knowing that there are many different responses given by ATT CSReps from 90 days to 10 months to never....so what are the true facts?...bites...will have to get rid of this phone...ugh!
[Captivate General] alphadog00:
I think its great that you were able to show that the unlock codes do exist. It doesn't mean we can get a rep to do it, but it means it is possible.
[Captivate General] Eldorado_:
We're in the Toronto area, and all of them were on Wind - that's why they got the TMo version...

They flaunt it in my face every day at work.. I'm the lone Fido/Captivate user.... and I got screwed.

They did not have any issues whatsoever getting a code from TMo... I wish it was that easy through AT&T
[Captivate General] V DidDy 210:
so why did you buy the phone?

if it's locked and you can't use it, it's no use right?
[Captivate General] jentech:
giz, I've pm'd you again, since I didn't get a reply to my previous one. Thanks.
[Captivate General] Berserk87:
I Pm'd him and got a response.

He got "no" from AT&T a couple times then got the 'issue' escalated, argued for a bit, and then they gave him the unlock code.

So there might be a few people that can get the unlock doing the same thing, but its not going to work for the majority of people =\

If enough people can get the unlock codes, a generator might be able to be made though.
[Captivate General] Croak:
The main thing is, he proved the codes are accessible by people at At&t, and there is someplace to point a sympathetic CSR to.
[Captivate General] nickbarbs:
This is the main take away for me .. They've got the codes, and it's now about convincing them to hand it over.
[Captivate General] smilindave:
ive been reading the posts and decided to call ATT back again. i was told i had to wait 90 days.. i called 2 more times and was told the same thing. they also put notes on my account. one guy gave me the skinny on time frame and getting codes. they have a checklist to go through. for example, are you in a contract, how long, do you have a late payment due, ect, ect... he told me since ive been a customer for 10+ years, he jumped to the end of the list requirements and it states FCC rule of 90 days.. he documented my phone sale of july 28, and told me to call back on october 29 and they would give me the unlock code. he told me to use my old phone when i travel. he said make sure not to change the imei # they have on my account or the 90 days will reset. he said if i buy another phone in the mean time, do not put it on my account or i will lose the days from my captivate. sounds like if some people got the code from att, the rep was not suppose to get it... anyway, i will suffer for 3 months and use my unlocked htc when i go overseas. hopefully someone will come up with a way to unlock before then!!
[Captivate General] abucla:
I can confirm that I too was told that I had to wait 90 days. Even upon multiple escalations, I was told that either I wait or I have the option of returning the phone and cancelling my contract. I've been a Business Account holder with AT&T for the past 6 years with my account in good standing.
[Captivate General] DarkVasyaK:
Have no idea what to do: to buy captivate when I am in USA from 5th august until the end of summer (and use it until summer with AT&T and waiting for unlock) or to buy this damn Samsung Galaxy S here in London but I hate the design :(
[Captivate General] Berserk87:
A month from now rogers will have the captivate.

I guess i'll have to wait.
[Captivate General] DarkVasyaK:
brrr, my last day in London, today I may decide to buy Galaxy S here or but Captivate in USA and wait for unlock which can not to come :(
[Captivate General] DarkVasyaK:
Hey, guys, do you know if it is possible to unlock Captivate if, for example, I am already in Russia, not in the USA? if 3rd party unlock comes out (and, well, for example, if I have an AT&T sim card in roaming)
[Captivate General] Croak:
I called in again today, and this time took it to the stage where I have a case number, but was told in no uncertain terms there is no Location I-9 (or if there was, it's somewhere near Roswell, New Mexico), and no department to escalate this too. They couldn't even find any reference to the fax number in Giz's instructions.

I'll wait for the "sorry, talk to us in 10 months" email, and see if having a case number in the system helps. I suspect that if I just send a fax out at this point, nothing will happen.
[Captivate General] jentech:
I followed giz's instructions and sent a fax and it did go somewhere (Rosewell, New Mexico perhaps). Haven't heard anything yet, but maybe because it's the weekend. No harm in trying it.
[Captivate General] accinfo:
You guys are Canadians?

Since Giz's guide said you gotta be a NON us resident, so it wouldn't work for me? (US Citizen)
[Captivate General] nickbarbs:
Just got an email after opening a case with the device unlock group.

THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "TULSA CC TECH"

AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED

WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR

ADDIOTIONAL ASSISTANCE.

Due to Device Exclusivity agreements with Manufacturers we are unable to

provide an unlock code for your device. Please refer to

http://www.attlockinglawsuits.com/ for further information or contact

Customer Care at 1- 800-331-0500 for any additional questions and

reference the CASE number shown below .

EMAIL:

CASE:

MOBILE:

IMEI:

Thank you,

NE Device Unlock Group

This e-mail and any files transmitted with it are the property of AT&T

are confidential, and are intended solely for the use of the individual

or entity to which this e-mail is addressed. If you are not one of the

named recipient(s) or otherwise have reason to believe that you have

received this message in error, please notify the sender at

(1-800-331-0500) and delete this message immediately from your computer.

Any other use, retention, dissemination, forwarding, printing, or

copying of this e-mail is strictly prohibited."

This is BS... Giz over here, isnt even an ATT customer and he gets a code, I sign up for 2 year contract and they wont unlock me?

I guess i'll just have to harass them on their customer service line...
[Captivate General] nickbarbs:
just spoke with customer care escalations.

They have no codes

10 month exclusivity

My case was denied and they wont resubmit another one.

This thing is going to probably have to go back. even though i'm in love with it :(
[Captivate General] accinfo:
AMAZING!

Guys, do you remember "unlockitnow.com?"

Remember how they told me and one another member that they'll be shipping usb / software to unlock the phone?

Guess what? It arrives today. At first I open the envelope and thought it's a joke, since the cd slot is empty. Instead! There comes a sim thinggy.

1. Align the unlock SIM with the SIM card you will be using.

2. Insert the aligned SIMs in your cell phone SIM compartment.

3. Switch cell phone on and it is ready for use.

I used a tmobile sim along with that unlock SIM and it works perfectly!

So, make an order with unlockitnow.com and they'll offer you the "usb + software", confirm your imei and say yes and wait for 7-20 days for it to arrive. I ordered it on 7/23 and it arrived today!
[Captivate General] Sharkonwheels:
So it's basically one of those "TurboSIM" thingies? You must ALWAYS use the unlock SIM with your SIM? Or is it a one-time-use and it unocks it, unlock-SIM-not-needed-again?

T
[Captivate General] accinfo:
turbosim thing
[Captivate General] nickbarbs:
is this for real? you sound too much like an advertisement LOL
[Captivate General] accinfo:
ha i know. hold up lemme take some pictures, i can't really prove that it works cause i gotta use the phone to take pic of the turbo sim.
[Captivate General] nickbarbs:
if your phone is unlocked then you got it right thats all you gotta take a pic of!

well if i can find what brand this turbo sim you got is.. i see xsims on ebay for 5£ i would definitely get one until i can get an unlock code in 3 or 10 months
[Captivate General] accinfo:
http://img121.imageshack.us/img121/6108/20100802162609.jpg

hold on more pic soon
[Captivate General] accinfo:
http://img204.imageshack.us/img204/9317/20100802162546.jpg

going to take a pic of the turbo sim
[Captivate General] nickbarbs:
the only thing i fear about a turbosim solution is that it will start failing and getting wonky with service cutting in and out.
[Captivate General] accinfo:
what do u mean?
[Captivate General] nickbarbs:
well a turbosim is another chip and introduces another poitn of failure for the phone.

I'm reading online about turbosims and they can act kind of weird, so just make sure your net /calls work and reliably.. although who knows, and maybe the chip will fail when its hot out?? or something? who knows?
[Captivate General] accinfo:
i hope so :[
[Captivate General] Meia:
i've read this thread today and i'm getting worried.

My luck is that i live in Portugal and work at a carrier shop that has the exclusive for I9000 here. So i'll be able to test my u-sim (i think it is u-sim) before i buy the phone as I use a different carrier than i work for...

I'll keep you guys updated just as phone arrives at our local store what should be this week.

Meantime I asked a friend of mine (who has a mobile shop with all 3 mobile carriers we have here) to check with a local unlocking pro if he was capable of unlocking it.

Hope I wont have the same problem as you, if not I just won't buy it yet even liking it much...

Sorry for my bad English, ect :)
[Captivate General] nickbarbs:
can you post pics of the turbosim they sent you? do you have a brand name?
[Captivate General] mendy7511:
you can take a screen shot showing T Mobile on the phone screen.
[Captivate General] Meia:
P. S. Update: I use this u-sim for almost two years and it worked without a problem with a Samsung Omnia ( I900) i owned and its working well with my HTC Magic as I write this...

So fingers crossed :)
[Captivate General] accinfo:
No brand name
[Captivate General] alephnaut:
I just got off the phone with att usa. At first they said they couldnt unlock it because it is an att exclusive. After threatening to cancel and return the phone they said i can unlock it after having it for 90 days.

Apparently it can be returned within 30 days under their buyers remorse policy. I like the phone so i am going to keep it and try to get the unlock code again after 90 days have elapsed. Kind of ridiculous if you ask me - they already have an early termination fee why do they need to require 90 days before giving me the unlock code.

One other thing- i didnt have any luck with an online unlock service (5 dollars wasted)
[Captivate General] accinfo:
How
[Captivate General] accinfo:
No sir please tell them to refund you
[Captivate General] nickbarbs:
yeah, i think i'm going to keep it and wait the 90 days with a turbo sim.

Can anyone recommend the best brand?
[Captivate General] Meia:
Mods,sorry for another reply...

I just remebered a thing that could ( or couldn't ) help people on unlocking it.

Back in a time i remeber that my Samsung Omnia was easy to unlock...

Just type a code into dialer, chose something like "No sim lock", press apply and reboot.

As i've seen, GalaxyS keeps using the same dialer codes system...

So I suppose that it could be as easy as that...

It's just a suggestion that can give some lights about it...

I don't say it's like that or it isn't...

Just trying to help....
[Captivate General] accinfo:
Mods?

That would be interesting.
[Captivate General] nickbarbs:
mentioned in the bounty thread and some people tried it, it doesnt work on the captivate.
[Captivate General] Rad_Fishy:
I'm sorry but I don't understand the turbo SIM thing.

1. Align the unlock SIM with the SIM card you will be using.

2. Insert the aligned SIMs in your cell phone SIM compartment.

What do you mean by align? Do you place both SIM cards into your phone? Also, if I was going to purchase this for use in Canada would I pick I897 Captivate from their site then select USA - ATT?
[Captivate General] mendy7511:
There are lots of programs which can do it.

Use Google
[Captivate General] accinfo:
Yes you put both at the same time. I picked att, since that's the carrier you're being locked to.
[Captivate General] accinfo:
S p b?
[Captivate General] accinfo:
By the way, I couldn't use the market since I am using t-mobile instead of att.Any fix?
[Captivate General] mendy7511:
Can't you root and side load?
[Captivate General] accinfo:
Isn't that for window mobile's phone?
[Captivate General] mendy7511:
Sorry, I had a brain freeze!

I edited the post.

I am still getting used to the transition to Android.
[Captivate General] accinfo:
Thanks for the quick reply,

but i thought side loading = download apps that is NOT in the market??? Please explain.

I'm trying to use the original market app to download market apps. I'll probably flash to i9000's Eclair soon
[Captivate General] johnnyquest0:
Can anyone confirm if the turbo sim finally did the unlock??
[Captivate General] Croak:
Sweet! I'm that "one other member" that has the package coming from UnlockItNow.

Had it shipped to my work address, it should be there tomorrow (today was a holiday in Canada). I ordered mine back on the 22nd.
[Captivate General] accinfo:
Yes, I do remember sir :]

Good luck I hope it works for you too.
[Captivate General] accinfo:
it's not actually an unlock it's a bypass.
[Captivate General] Croak:
Still having Market issues? Can you get to the internet at all? Does the problem go away when on WiFi?

If you can get to the Market and internet in general on WiFi but not with the phone's cell radio, it's probably just a matter of setting up the proper APN info, T-Mobile in your case.
[Captivate General] armrob:
unlockitnow doesnt want to ship to canada when i try it.

weird!
[Captivate General] accinfo:
I'm using WiFi + Cell radio = doesn't work

If i use airplane mode + wifi = works.

So i'm guessing I gotta go to a tmobile store to ask them to set the APN info? I know i can call them, but i can make them look bad with their ... xP I just like the Captivate form factor.

Yeahh they're based in Europe maybe that's the reason. I'm in the United States so.... i have no idea.
[Captivate General] Croak:
This just came in:

Resolved! Sweet, I thought, just have to wait for the next email. And here it comes!

Crushed!

So now onto the next step, lets see if the fax is the magic to use.
[Captivate General] cybrslug:
I was able to unlock my Captivate lastnight and am know using it on TMO. After unlocking it, I had no issues accessing the Market or INternet via EDGE or WiFi. It was wierd actually, I didn't even think about it until today, that I had not entered in an APN settings. so after looking in Settings>Wireless and Network>Mobile Network>Access Point Names. My APN is T-Mobile US 310 260 if I tap on it I can see the settings

Name: T-Mobile US 31 260

APN: epc.tmobile.com

Proxy: Not Set

Port: Not Set

Username: Not Set

Password: Not Set

Server: Not Set

MMSC: http:mms.msg.eng.t-mobile.com/mms/wapenc

MMS Proxy: Not Set

MMS Port: Not Set

MCC: 310

MNC:260

Authentication type: None

APN type: internet+mms

Hope tha helps
[Captivate General] Croak:
T-Mobile US APN info should be an easy Google/HowardForums/XDA search away.

Just fill in the fields found in Settings/Wireless Networks/Mobile Networks/Access Point Names/[menu]New APN.

EDIT: Woops, beat to the punch by cybrslug. :)

BTW, how did YOU unlock, cybrslug?