yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] masbirdies:
I do not have bad c/s experiences with Sprint....

my company runs a call center/help desk for our customers. I know how they work. Level 1 - front line, first call experience, mostly working from scripts, not a lot of knowledge because of the lack of deeply experienced staff due to turnover. Everything above their level of experience is "ask a supervisor". They have almost no ability to make decisions. May or may not be motivated to cause a supervisor to make a decision. Level 2 - Much more experienced. Have knowledge to drill down to root of problems. Have solutions and can act on behalf of customer to resolve problems. Level 3 - The best of the best. Only the most complex of issues make it to level 3. Usually assisting our larger, mid-national to national customers.

Knowing this is generally how most call centers are set-up...I know what to expect out of Sprint. Sprint does a pretty good job of what they can do at each level. I know to manage my expectations when calling in. Do I just need help with a billing issue or question? Do I need to change something on my account like a service plan? Well, then Im going to be ok with Sprint's level 1 support in CUSTOMER SERVICE.

Do I have technical problems with my phone, issues dropping calls, picking up signals, .....I make sure that I get to TECH SUPPORT, not customer service. There are more than one level of Tech Support. So, make sure you ask to be passed up if the front line person can't respond properly to your call.

Do I want to negotiate some kind of special deal with Sprint? Receive a free Airave, get some fees waived? Ask for a special consideration in standard policy (like 7 lines on a single family plan vs 5), etc.... There is NO use talking to level 1 support (customer service) for these questions/issues. They are helpless and non-equipped to handle them. ACCOUNT SERVICES is where you want to be. This is like a level 2 customer service combined with retentions department. These folks can make you a happy camper...and usually will. So if you call in and get a level 1 c/s person and you know the call is above them...immediately ask for Account Services. They will ask why so tell them. 99% of the time I usually get passed.

So, knowing where to go when will save you a lot of time, aggravation, and usually end in favorable experience in dealing with Sprint support.

Oh, and PS....unless I just have a very basic and quick question...I never use chat support. Script readers, many times in another country...usually typing to 4-5 other customers at the same time. Very useless!
[EVO 4G General] Hrshycro:
Not sure if this line still works, but just thought of it.

http://consumerist.com/2007/05/spri...eader-executive-customer-service-hotline.html

Edit:

Here is another number for the account manager - should get all your billing ****ups fixed. :D

http://consumerist.com/2010/04/get-sprint-billing-issues-fixed-fast-with-this-number.html
[EVO 4G General] cosine83:
Going to paste something I posted from a Moment thread over at SDX:

Her (leather bound, tan, 35+, easy): "So what's wrong with your phone?"

Me: "I think it's one of two problems - either the circuit is degrading or the wire for the screen is loose. It's distorting the colors on my screen and I don't like that."

Her: "That's all? Just a little change in color? It's just a cell phone it doesn't need to be perfect"

Note, she has a Moment sitting right next to her and she's douching it up with an ugly BT headset in her ear. At this point I'm just kind of annoyed at this lady. See, since I'm colorblind, the shift in hue and saturation really stands out to me whereas to a normal person it's not as bad. She described the color change as "...turns ever so slightly a different color." On darker colors it really stands out. So, I reiterate my problem and actually show her what's up.

Her: "Wow you're so smart! You seem to know a lot about phones and stuff."

Me: "I work in IT, it's my job to know."

Her: "Wow!"

Me: ":-/ [please stop talking to me]"

Not 30 minutes later (more or less, I brought my DS with me to play while I waited) she comes back out with my phone because apparently I amazed her so much with my stunning display of knowledge and description of my phone's problem that she rushed my ticket to the techs immediately.

Her: "Wow! You got it right on the money! It was a loose connection on the wire and some of it looks bad. You'll have a new phone on Tuesday! By the way, since I have your number I'll just call you if I have phone problems. You know more about that phone than the techs!"

Me: ":-\ Thanks... [don't call me please, die in a fire]"

I wouldn't say it's my worst experience because I really haven't had any bad ones but it sure sticks out as a pretty horrible bit. Thankfully, she's never called me and doesn't even remember me when I go into that same store.
[General Questions and Answers] ultimatex001:
Hello there! I am new to this forum and i recently bought an HTC Touch Diamond and it was branded and locked on ORANGE. I flashed a non-branded ROM and I unlocked the SIMLOCK. Everything is fine, there is no branding anymore, i got my original content BUT it's still showing at first startup button press the ORANGE logo and the radio version , rom version etc etc red numbers on the ORANGE background. After that, it's showing the htc logo startup screen and it's ok.

So...the short version : how to change the first pictures - the one at startup button press and the one with the version numbers on it

Thnks in advance. Hope this thread will help others with this issue too.:)
[General Questions and Answers] lufc:
You are better posting this in the Diamond forum you will get a lot more replys and there are boot up screens in there and how to do it , :)
[Nexus One Q&A, Help & Troubleshooting] BANE:
Hi folks.

Been researching this and no one seems to have a fix. My Nexus one seems to reboot itself randomly. Normal day to day use is usually fine with the odd exception however if I put the phone on the mains, even a few mins of use the phone reboots.

I have rooted, and installed a new Rom (2.2) to see if this would help, but the problem is still there.

So, basically, from my research I've been led to believe this is a handset fault.... (i've had it a little over a month). Should I be looking to get in touch with HTC for a return? If so, Since i've voided the warrenty, can I revert back to stock rom and re- lock the bootloader?

Help is appreciated here.

Regards,

BANE
[Nexus One Q&A, Help & Troubleshooting] dogiedogie:
No you cant relock.
[Nexus One Q&A, Help & Troubleshooting] BANE:
Thanks for the response.

I know many people have had the issue of their N1 rebooting itself randomly...anyone got any input on the returns process or how they were dealt with?

Regards,

BANE
[Desire Q&A, Help & Troubleshooting] SpudULike:
Hi,

I have the handsfree headset that came with my Desire, now about 2 months old. A couple of days ago the control buttons on the headset stopped working, I can no longer remotely answer calls, or pause and change music tracks. The headset earphones and microphone still work, I can listen to music and use it for phone calls that have been activated from the phone itself.

The headset itself has not received any 'obvious' damage, it hasn't been dropped in water or the like.

Before I go out and buy a new headset I thought I'd better try and confirm if they were indeed at fault. Is there, for instance, a phone setting to disable the headset controls.
[Desire Q&A, Help & Troubleshooting] scenty:
Have you tried rebooting the phone? I once had the media service play up and the keypresses stopped working until I rebooted the phone.

You could also have installed some other software which are capturing the button inputs.

The buttons work over the microphone wires, so its unlikely to be a broken cable if the mic is still working.
[Desire Q&A, Help & Troubleshooting] SpudULike:
I have done a soft reset, taken the battery out, no help. Next move, I suppose is a hard reset back to factory settings. I've not done one of thesebefore, what do I lose, or better put, what doesn't the back-up save?
[Droid Incredible General] busterbrown77:
Ok, so i just flashed the yetirom on my phone. Its supposed to be the stock rom. So could i flash the nexus one update on my phone? will there be any side effects?
[Droid Incredible General] gmonox:
I'm not positive, but I believe if you flash a rom that isn't made for your phone, it'll brick the phone. Something about flashing a different radio. So i wouldn't do it, but i'm not an expert.
[Droid Incredible General] Calibob2001:
You need to do a search before posting... If you did, you would have learned that you need the proper hardware configerations installed within the OS for your phone otherwise it won't work...
[Droid Incredible General] busterbrown77:
Alright thanks. That helps. I was soooooo close to flashing the manual nexus one froyo rom. Ah, well. Looks like ill need to wait a bit. So if i did this would it render the phone useless? (like the moto flashing days?) or do i just go into recovery and reflash?
[Droid Incredible General] gmonox:
From what I hear, flashing another radio onto your phone will brick it completely and is not recoverable.
[Droid Incredible General] shoman24v:
GSM and CDMA

Doesn't sound like they mix.
[Droid Incredible General] tkirton:
They don't. The Sprint CDMA Hero is a very difficult phone to brick...unless you flash a GSM Hero Rom. It isn't the rom that screws it up...it's flashing the radio.
[Droid Incredible General] busterbrown77:
YIKES.

Now i dont want to flash any roms lol. Ok, thanks for the help. So glad i didnt do that. I would be devastated.
[Droid Incredible General] ThugEsquire:
That's why it's good to ask before you just try things.
[Desire General] dayloon:
Hi All,

After being a iPhone fan since they first launched, I am getting my first android phone tomorrow. The price of the iPhone 4 put me off purchasing one and to be honest iOS is rubbish without a jailbreak to set it free.

So tomorrow i'll be getting the HTC Desire via Orange. I have some questions if that's ok.

1) Since it's Orange giving me the phone, is it likely that it'll have some kind of horrendous customized Orange ROM on it like they used to do with all of their phones ? If so, how do I get rid of it and put on a standard Desire ROM ?

2) Assuming it does have just a standard Desire ROM, is it best to flash to one of the customized ROM's ?

3) Can I use my Desire as a wifi router via some software ? (MyWi and PDAnet on iPhone)

4) I've been reading about "rooting"....is that the equivalent of jailbreaking? What benefits does it have ? On an iPhone it is of course essential so that you can install Apps which apple don't approve of (amongst other things).

Thank you :)

I'm sure i'll have 100's more questions when I actually get it but that'll do for now. haha
[Desire General] Bouncer5:
1) Mild branding, Bot screen, some game demos I belive, and a frew orange apps.

2) Can't help you there

3) I don't belive you can untill Android 2.2 FroYo.

4) Can't help you here either
[Desire General] cgrec92:
ok basically the guy above was of no help whatsoever..

1) the orange roms that first came out were packed with orange branding and apps and widgets which would take up space even on the home screens, with the new releases this has been greatly reduced. yes, you can simply flash a generic rom by HTC or one of the custom ones posted in these forums.

2) if it's from orange it wont have a standard htc rom, it is personal preference as to which rom you choose to install as some will have certain features which are more appealing to you. once you are rooted you can just sample around until you find one you like.

3) although this is confirmed to come out with the froyo 2.2 release, it is available on these forums, it comes with most customized roms, and in fact i believe it is even available in the android market.

4) rooting simply allows you to install roms which would usually be locked by your phone, this means that you can flash your phone with literally anything you want (at your own risk ;)) this also means that as well as roms, certain apps can use this root access in order to provide more features
[Desire General] simonthor:
1. I don't know. (I have no branding)

2. The default is good while IMHO the customised 2.1 roms are better.

3. A custom or rooted rom can have wifi tethering. (I use Oclocks rooted 1.21.405.2 rom)

4. I have never had an Iphone. But I think it's kinda the same. Rooting sets your android phone free (or in the desires case, A little more free) you will be able to install custom roms. New themes. Root only apps + more I can't remember.

I hope that helped :)
[Desire General] Fon22:
Its not quite the same,

Without rooting, you can still install what you like with Android.

Fon22
[Desire General] SkyWalker1726:
2) i would recommend MOdaCO R3.1 Until Offcial Release Of Froyo 2.2 For Desire , cause current port do have little bugs !

3) Yes U Can , if u ROOT Ur Device , there is an app that does what u want , and it's already included when u flash modaco R3.1 Rom

4) no rooting is not like Jailbreaking , an Android device is usable without rooting , but an iphone without jailbreaking is not !
[Desire General] bilalqayum:
About the jailbreaking/rooting thing you'll be pleasantly suprised with Android, a simple tick in one of the menus allows you to install anything you like and from any source you care to trust. You'll be treated like a grown-up actually, a nice addition is HTC's relative tolerance of rooting and flashing roms, as long as you don't try and port their proprietary Sense UI. Freedom awaits my friend.

Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
[Touch Pro2, Tilt 2 Windows Mobile General] iraqi4life:
I had quite a few problems with the Touch Pro 1, It was very buggy and slow at times. For example, when I click on 'All Message' It would sometimes crash, or take along time to go to my Inbox. And also, when I finished sending, I press the 'X' at the top right, it crashes at times and takes a long time to return to my Inbox. I think many other people have experienced this problem aswell.

My question is that, Is the touch pro 2 alot more user friendly? Are all those bugs fixed, and is it more stable?

Thank you.
[Touch Pro2, Tilt 2 Windows Mobile General] XERO_Racer:
well it always comes down to what ROM you have and also how much messages are lodged in there, sometimes if you txt alot and you have a lot messages the WM message app will crash, but theres also the HTC message app which i never have problems with, and some ROMs have the HTC Message app which is doing quite well for me
[Touch Pro2, Tilt 2 Windows Mobile General] iraqi4life:
Which ROM do you recommended, Which ROM will have the Message App?
[Touch Pro2, Tilt 2 Windows Mobile General] iraqi4life:
bump........
[Touch Pro2, Tilt 2 Windows Mobile General] XERO_Racer:
i recommend e2 you have 2 options, ARCSOFT or HTC Messaging, try it out and experiment
[Touch Pro2, Tilt 2 Windows Mobile General] iraqi4life:
Could you PM me those links please? :)

EDIT:

If i buy the phone, install the ROM... it will RARELY crash right?
[Touch Pro2, Tilt 2 Windows Mobile General] XERO_Racer:
its going to brick if you dont HARDSPL the phone first

recommend reading this before you do any flashing

http://xdaforums.com/showthread.php?t=550540

link to the ROM:

http://xdaforums.com/showthread.php?t=705500
[Touch Pro2, Tilt 2 Windows Mobile General] iraqi4life:
Thanks.

Does it ever crash for you anymore?
[Touch Diamond, MDA Compact IV Accessories] farooq88:
hi

is there any mobile battery is compatible with htc diamond since

i heard that samsoung u900 battery can be used for htc diamond

i wished to buy a 1500 mah battery but i cant afford that since there is no way

the battery be delivered to me in iraq

htc batteries doesn't sell here
[Touch Diamond, MDA Compact IV Accessories] mugglesquop:
the Touch Pro battery fits, but is slightly higher than the Diamond one. i bought one by mistake (1800mAh)
[EVO 4G General] BAleR:
Please add an info at will...:D
[EVO 4G General] iAmNotorious:
ummm... Jesse?
[EVO 4G General] andrewcgrimm:
I would like to know as well
[EVO 4G General] SiL3nTKiLL:
probably be a while...
[EVO 4G General] Mathnerd:
Not currently on the radar.
[EVO 4G General] BAleR:
Its a small world after all..... how ya been?:D
[EVO 4G General] Schulz3:
Not sure this will be the same as OKC but I saw in the sprint forums OKC was scheduled first of 2011, but Best Buy says it probably be this fall and in some places in Oklahoma 4g is being tested... i would take that with a grain of salt though.
[EVO 4G General] twin001:
I've heard that they are setting up the infrastructure and testing it. I'd imagine it would be sometime 2011. Again, just hearsay though.
[EVO 4G General] pb4life754:
I used to work at the sprint call center in okc that has 4g tech support (i know y have 4g tech in a place that has no 4g) they told us okc will get it in the spring where the call center is on nw expressway and council there is a 4g tower next in but they won't turn it on
[EVO 4G General] jwhisl:
As far as Tulsa goes, I turned on 4g yesterday on my epic and was able to pick up a weak signal around 7st and memorial. I guess Sprint is in the testing phase right now
[EVO 4G General] KommodoreHeinz:
I connected at 71st and Mingo. It took some scanning but I finally connected with 2 bars.
[EVO 4G General] Mark_in_Tulsa:
Do you think maybe the store at 71 across from the QT between Memorial and Mingo may have a small 4G tower to show it off, and you are picking that up? Or do you think they have actually started turning it on in Tulsa.
[EVO 4G General] KommodoreHeinz:
No, I called my buddy at that store and asked if 4g was officially here, he said no but it is in testing phase. I also asked of they have a 4g airave installed and he said that they did not. So welcome to beta wimax in tulsa.
[EVO 4G General] Mark_in_Tulsa:
Well I'm at 71 a Yale, but on a CM 6.2 with no 4g. I guess I will try out the the 4G version of it tonight.

Will post later on what I get at 71 and Yale.
[EVO 4G General] michaelvibe:
My Sprint store said that Fort Smith Arkansas would see it around the end of 2011. We are way smaller than Tulsa so I would say before then?
[EVO 4G General] my2002m:
Sprint 4g in Tulsa

There is a Sprint 4g tower on in downtown Tulsa. Signal is weak but the speed is great. Can't wait for more towers to be activated.
[EVO 4G General] radvette1:
I connected to 4G in Stillwater tonight so it has to be real soon
[EVO 4G General] KommodoreHeinz:
Pics or it didnt happen? I got some screenies,

I was sitting at Haruno Sushi Bar at a booth inside by the Sushi Bar. On a side note they have the best Sushi in town

I was fluxing between 0-2 bars.

Speed Test.
[EVO 4G General] BrandonG777:
4G is soo FAIL

LOL about 1/8th of what I've gotten on Tmobile in the same areas on my Nexus One. But I'd still rather have Sprint because Tmobile bounces between Edge, 1G, 3G, and HSPA nonstop, without your phone ever moving. Nothing like waiting for HSPA to kick in while your waiting for a simple weather widget to refresh. I'll be curious to see what Sprint does when its finally rolled out here but I am not hopeful it will be anykind of useful. At least with Sprint I can turn the nonsense off and they are a little faster than Cricket.

4G = FAIL
[EVO 4G General] Mark_in_Tulsa:
You got 25mb download speed on a 3g phone?
[EVO 4G General] BrandonG777:
4mb/s = 500kb/s x 8
[EVO 4G General] Mark_in_Tulsa:
1024 kb in a MB.

He got 3265 KB. You said you got 8 times that.

8 x 3265 = 26120

26120 / 1024 = 25.5MB
[EVO 4G General] BrandonG777:
Not sure if it speedtest info changed or what, its gone now. To clarify I got 4 megabit/s on Tmobile but signal quality was erratic and bounced around a lot in the same areas mentioned.

He got 3265KB/s or 3265kb/s?

Nevermind I'm seeing it now. I got his upload/download speed mixed up. Just saw the current and didnt see that was upload speed. That's kb not KB. Caps refers to kilobytes lowercase refers to kilobits. Can they do those speeds reliably is my question.
[EVO 4G General] iAmNotorious:
It looks like the rumors are true. I got roughly 3.2 megabits down. Honestly I don't believe the Evo is capable of much more. Even on my 20mbit/s wifi at home I never get more than 4mbit/s.

Proof:
[EVO 4G General] ivan1.ruiz:
thy need to hury up and open the towers. f this testing mode!
[EVO 4G General] Mark_in_Tulsa:
So I see Tulsa has 3 spots with 4G going on right now.

81 and Memorial,

North of downtown (why?)

And where hwy 44 and hwy 412 split

I've tested all of them but where 44 and 412 merge

And at Driller Stadium where I think it's barely in the coverage I got are 1MB up and down.

81 and Memorial I got from 3 mb to 1/2 a mb.

I'm assuming there will be more than just these 3 towers, or will they turn up the power which will be sufficient to cover the city?

Also since it hasn't been "officially turned on", are they just in test mode, hence the poor speed?
[EVO 4G General] ivan1.ruiz:
yes, i used to work for Alorica Inc and they do the advance tech support for Sprint. I was a manager there. anyway i have a few friends and they told me they are just testing towers for now and depending on the results the towers are scheduled to go live out of testing in late June early July
[EVO 4G General] Mark_in_Tulsa:
Will there be more than the 3 towers they are using now?
[EVO 4G General] ivan1.ruiz:
That i dont know. i sure hope so tho
[EVO 4G General] smuglife101:
Los Angeles just got 4g
[EVO 4G General] ivan1.ruiz:
that must be nice
[EVO 4G General] twin001:
I can confirm that there are spots in Tulsa. I connected at 81st and Memorial and it worked all the way until 71st and Mingo, getting about 4Mb/s dowload and 1Mb/s upload. Hopefully they will turn it on city wide soon!
[EVO 4G General] vasiaeva:
Were are you from ? I'm used 4g in Tulsa like a week ago.
[EVO 4G General] BAleR:
Interesting. Im glad i got rid of my EVO, my G2 peaked at7MB/s in my house on 4G. 5-6MB/s on average. 10MB/s on wifi. Wish i could post screenies but got rid of that too. Ill have the G2x soon though, so well see....
[EVO 4G General] spaztikch1ld:
I live at Admiral and 161st and stay connected to 4g. I dont know which screen shot app to use but my speeds were 8096 down and 1359 up on my EVO 3D while i was at the fireworks stand at across the freeway. I just wish that Sprint would hurry and light all the towers up...
[EVO 4G General] bleaktrotter:
In Seattle we have some of the best 4G coverage. I average between 6-8 mb/s.
[EVO 4G General] lynyrd65:
I didn't know there were this many Tulsans on XDA. Have you guys had terrible 3g speeds too?

I sure hope that rumor about official wimax service coming in early July is true.
[EVO 4G General] spaztikch1ld:
Usually the 3g isn't too bad for me. The only time I really have an issue is at work before I turn on my wifi.
[EVO 4G General] lynyrd65:
I've been getting 50 to 400kbps near 91st and Yale.
[EVO 4G General] ckeathley:
checotah

Ok. There is an app called got clear. It will show you the 3 towers in tulsa, but here's the catch. I was driving through checotah on my way to the lake and got 4g with speeds about 9.5 megs down. What the crap bobby. Checotah?
[EVO 4G General] spaztikch1ld:
I think I am just going to leave my 4g antenna on now to see where I do get it.
[EVO 4G General] Prugor:
Lawton has it, but only east of I44. It's spotty too.
[EVO 4G General] nerrollus:
We have a few small areas of 4g coverage in OKC.

I read somewhere that they weren't going to do anymore because they were going with a different type of 4g service or something like that. I'm not really a phone guy, so it's all voodoo and unicorns transmitting data as far as I'm concerned.
[EVO 4G General] ckeathley:
All I can say is hurry. My 3g speeds is sucking bad. Like real bad.
[EVO 4G General] snerfu:
Good news from downtown Tulsa, Both android phones from Verizon are just now picking up 4g LTE. Getting real nice speeds. Anyone else see this?
[EVO 4G General] Bandage:
Another Tulsa member here. 61St and memorial. Terrible 3g speeds. Same discoveries of 4g as you head towards 81St...

Never better 3g speeds tho. Sprint needs to get things sped up!