[EVO 4G General] baiatul:
I bought a $21 dictionary from Hallmark, for my BlackBerry. When I upgraded, the dictionary stopped working on my Blackberry. It was somehow deactivated. They won't transfer the purchase to Android. In the end, I ended up with nothing. I feel cheated. This is theft because I lost the dictionary I bought. They are giving me silly excuses. My phone number is the same, my email address is the same, the credit card number is the same. The won't do it.

Sometimes I understand why some software companies are

attacked by software pirates.

So when you buy software, it's like you are really renting it for the time you keep the same device.

That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.

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From: Handmark Inc [mailto:handmark@mailwc.custhelp.com]

Sent: Sunday, July 04, 2010 10:09

Subject: FW: BlackBerry App World™ - Order Confirmation (Order #8525898114) [Incident: 100703-000219]

FW: BlackBerry App World™ - Order Confirmation (Order #8525898114)

Discussion Thread

Response (Matt L.)	07/04/2010 09:09 AM

Hello,

Since this purchase was made through the Blackberry App World we would not be able to exchange the purchase out for your Android device. The reason for this is that App World orders do not register on through Handmark. We do not have access to refund or credit these purchases as they are not register through us. We apologize for any inconvenience. If you have any further questions please let us know.

Thanks,

Customer (Rob M.)	07/03/2010 02:41 PM

Hello,

I bought this software 4 months ago, but since then I upgraded my BlackBerry to an Android. I still have the same cell phone number, and the company (Sprint) is the same. When customers upgrade, do we lose our previous software?, or is it possible to credit the previous software purchase towards the purchase of the equivalent dictionary for the Android?

Thank you very much,

From: blackberryappworld.cs@digitalriver.com [mailto:blackberryappworld.cs@digitalriver.com]

Sent: Friday, February 26, 2010 00:41

Subject: BlackBerry App World™ - Order Confirmation (Order #8525898114)

<https://drh.img.digitalriver.com/DRHM/Storefront/Site/rimmktpl/pb/images/notifications/header.jpg>

Thank you for ordering from BlackBerry App World™ on February 25, 2010. The following email is a summary of your order. Please use this as your proof of purchase.

Subtotal

Tax

TOTAL

$19.99

$1.77

$21.76

For support with the BlackBerry App World™ client, please visit <http://blackberry.com/appworld/support> App World Support.

Copyright © 2009 All Rights Reserved | <http://na.blackberry.com/eng/legal/> Legal | <http://na.blackberry.com/eng/legal/privacy_policy.jsp> Privacy | <http://store.digitalriver.com/store/rimmktpl/en_US/ContentTheme/pbPage.TermsOfSaleUS> Terms and Conditions

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You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?

No. No. No.

The previously bought software should still be working on my Blackberry.

When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.

I cannot use my old software on my Blackberry because the old software was disabled.

If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.

Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailer. Here in NY usually Indian or Chinese retailers will do it for you.)

They use it as an iPod touch.

I cannot use my Blackberry as an "BB iPod touch."