yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] nebenezer:
fwiw, I got the same specs I had before. 003 with a novatec screen

maybe its just the newness but despite the identicle hardware this unit seems to be better, I cant see the verticle yellow lines that were PROMINENT on white screens on my old phone

ooh, this is funny.. The new phone came all by itself in a little box as thought it was a refurbished unit. There was just the phone and the battery cover and THAT"S IT in the box so I powered it up in front of the Sprint guy, a little miffed that I was about to have a refurb, and I hit ##786# and to my surprise it was a brand new unit. I said "interesting, it's not a refurb" and the sprint guy almost **** himself. I think he was surprised I knew that code :D
[EVO 4G General] BuddaBelly:
I think having the case on makes you press harder causing the crack. I had no problems before I put on my siedio active case. I love my case and will continue to use it just will be careful pushing the button.
[EVO 4G General] DavidTroy:
I just peeled back my evo's silicone case, not expecting to see a thing, but I too have the crack between the power button and the screen. Luckily, it's just a tiny hairline fracture, and I wouldn't have noticed it if this thread hadn't called my attention to it.
[EVO 4G General] sublimewulf:
Found one...

I have a crack now as well, but mine is on the volume down side of the volume rocker. Went to 2 sprint stores and Best Buy. They told me it was customer abuse, I'm on day 13 of my contract too... FML
[EVO 4G General] goldt:
Go back and don't leave the store till they replace it. I have it in the same spot, and going to try and replace it. Show them this thread, and of course they are going to say its not legit but still.
[EVO 4G General] BuddaBelly:
Go to a different store then. My Best Buy replaced mine with no questions. If you are within your 30 day time I don't see why they wouldn't replace it.
[EVO 4G General] darkfluid:
Got the same exact thing, never dropped or bumped. I don't have any case on mine, but my gf has a gel case. My phone has both screen separation and the crack, her's has neither, both are the same hardware revision (0003) with the same screens. I don't think the case contributes at all, or her would be cracked.
[EVO 4G General] verse187:
My phones has that same crack on the same side wtf???
[EVO 4G General] bnrbranding:
Dammit, why did you have to post this?? Sure enough, mine is cracked as well. Guess I will get it noted on my account for when it becomes a known issue.
[EVO 4G General] cor4twenty:
I work at a sprint repair center and this is a common problem, not one that sprint will admit though lol I've seen about 10 phones with that althought mine never got it..
[EVO 4G General] Dreddge:
No cracks on mine. Ive had it for almost 2 months. 1 month naked, 1 month with Active case

No cracks on my wife's either. Hers has been naked the whole 2 months
[EVO 4G General] nrotschafer:
To make matters worse I have the one by power and one by the Volume Down button. Never been dropped and I have babied this thing after switching from an iPhone. Sprint is replacing it and my new one should be here tomorrow after waiting a week to have this replaced because of this.
[EVO 4G General] sling:
The cracking occurs due to pressure applied in that area when taking off battery cover.
[EVO 4G General] joey3002:
I just noticed this 5 min ago and decided to search and boom.. i am not alone...

I think I need to get the warranty added to my plan because I am afraid in the next 2 months, it will be worse..

I even noticed my power button not as "high" as when first bought.. it was never that high but now its depressed more.

Which insurance plan do you recommend? I bought at bestbuy..
[EVO 4G General] Kllian:
The poll should be changed. It should be

Crack - no case

Crack - case

No Crack - no case

No Crack - case

I think a lot of the cracking is coming from people who are using a case. I have 2 Evos, no cases and no issues. bought the evo on launch day.
[EVO 4G General] joey3002:
i have used a case.. one of those gel type cases..
[EVO 4G General] nebenezer:
I disagree
[EVO 4G General] chinnyishott:
I am not using a case and have a crack on the power button
[EVO 4G General] Quiksmage:
it's not cases. it's just defective hardware.
[EVO 4G General] mtfpcmike:
I'm using a gel type case, no cracks, and I even let a crack whore hold it!:D
[EVO 4G General] opie2l:
I carry mine in a case and have both power button crack and the volume down crack.
[EVO 4G General] Sprockethead:
So is this a known issue yet? This is crazy! I have the crack, by the way. Take that however you will.
[EVO 4G General] evohack99:
You ppl are crazy its not csused by a case, it is an htc defect, I never noticed it but yes myn is cracked in both places, if the sample evos that are on the shelf as display, are broke like this then you know its a defect, this need s to be addressed, but they would have to give me money and a new evo , this one is quicker and better than a new one. F htc its there fault, if they don't wasn't to admit it tell them to look at displayed evos.. This makes me mad, just cause they want more money when its there fault if it after 30 days.

Sent from my netarchy_toast, froyo beast of a machine evo!
[EVO 4G General] StevenCCCP:
Just noticed mine has a crack too, never dropped it or anything. Doubt Sprint will do anything about it since its a google I/O phone.
[EVO 4G General] jfoster38122:
crackless here
[EVO 4G General] dddx411:
Wow I just notice this myself..........
[EVO 4G General] tprevett:
I looked and didn't see the crack.. but then I went outside into the sunlight and low and behold I see it.. very hard to see, but once in the sunlight.. now I can see it all the time. C-mon HTC.. Screen separation, Cracks grrr.. Sprint store told me to come in mid september to get a NEW IN BOX replacement for my Release day purchase (I went back a week after I purchased to get a new one and was told to wait until fixed models hit).. I will not accept a reconditioned phone.. Not when it has had these issues since day 1.
[EVO 4G General] jrmatics:
I don't have the crack YET, but I have an issue with my headphone jack like 2 days after I got my evo. Seems like my headphone jack is not registering my headphones when I plug it in. I have to half way pull it out for it to work. Then its a little static every time I shift the device. I called Sprint and they said to bring it back to the store since it was only 2 days. U know they tried try to blame me for that. But my wife evo headphone jack works with no problems:mad:
[EVO 4G General] Squirrelmayo:
I got my Evo on launch day. It's hardware version 002 and I have not had 1 single hardware issue. No cracks near volume nor power button. I also use the volume buttons and power button all the time. I'm always trying out new roms and trying my own bootup screens and such. No screen seperations. Guess I'm one of the lucky ones. I've even dropped my phone a couple times at about 1 foot height. On accident of course.
[EVO 4G General] lanstar:
No crack but it sure is scary to know there's a weak spot there. It would be interesting to see a breakdown of men versus women in the polling data... Theory being us big, fat fingered guys push harder on the buttons. :rolleyes:
[EVO 4G General] ohwut:
Crack on both Power and Volume down, in addition to the volume down gloss chipping off the button itself.
[EVO 4G General] autoprime:
its funny i noticed the crack on mine a few days ago.. thought i must have banged it on something and not remembered... and now i come across this thread and see many others have the same issue.

i just have the power button crack.. nothing by the volume buttons... yet.

as long as the crack doesnt start to seperate, im ok with it. id like a new phone but i dont wanna lose root or get some weird hardware version.
[EVO 4G General] AzN1337c0d3r:
No crack, one month Evo.

Spends 95% of its time inside a silicone skin since day 3.
[EVO 4G General] WutTheHeezy:
Never noticed a crack, but sure enough when i saw this thread I checked and there it was, a pesky little crack at the power button.
[EVO 4G General] Archon810:
Got a crack on mine, almost exactly like in the OP's picture.
[EVO 4G General] ChrisChavez:
This is actually kinda funny cuz my gf's had the crack and I TOTALLY called her a liar when she said she didn't drop it or anything.

My response was "Oh, it just cracked by itself?"

LOL! I guess it did... =p
[EVO 4G General] joey3002:
Better hope she does not read xda..
[EVO 4G General] ekokinex:
No crack so far *knock on wood*. I plan on buying the Ballistic HC when its released so hopefully the additional layers of protection won't add any stress to the phone.
[EVO 4G General] D623:
No crack on my phone. I've had mine since launch.
[EVO 4G General] Shinzul:
Mine is cracked exactly like the OP, but also the same type of crack just near the volume down rocker. I imagine it's from holding down the vol down rocker when booting into the bootloader.

Custom roms beware! =P
[EVO 4G General] nfaust01:
I find this amusing because my day one evo had this crack. When i saw it i though it was a scratch. I was like WTF how did i get a scratch already. I then exchanged that evo (screen seperation issue) for the one i have now which knock on wood is flawless (minus it has 2.2 unrooted :().
[EVO 4G General] vashht:
Yup I have a crack on the vol down button on my rocker, but its so small and insignificant that it doesn't really bother me. I'm guessing eventually every evo will have these cracks, it just seems like there isn't enough material there for it to hold up forever. I don't really mind though, phones alwAys get somewhat beat up and this isn't really a big problem. I think if you push down on ur buttons from the rear it will last a lot longer, that way you put no pressure on the plastic rim. Also they're easier to press that way.
[EVO 4G General] gjlowe:
+1 for a crack. Mine has been in a skin since week 1 too. Sad.
[EVO 4G General] NotSkywalker:
No Cracks

No cracks here. I have had mine in a $5 hard shell.
[EVO 4G General] madsquabbles:
making a guess it would think the cracks may be cause by stress from front to back or vice versa, not from pressing the power button. the stress may be due to possibly keeping the phone in your pocket where it has a greater chance of flexing that way.

i've always kept my phone in my pocket and have crack.

anyone who's kept it always in a purse or not in their pockets have the crack?
[EVO 4G General] madigan82:
First time I heard about this last month I didn't have a crack. Now I do. If there was a method to get root for froyo I'd bring it back to bestbuy and swap it out. It's not bothering me so I'll leave it for now.
[EVO 4G General] Biofall:
Ha so I'm biofall on ppc geeks (the first thread listed where this was mentioned). I worked pretty hard to get this issue as a news story on PPCgeeks, but it only got stickied, then was taken down. There is nowhere near enough recognition for this problem. When I tried to get my first BB replacement they said my phone had been dropped; there was a crack. I said it was a known issue, and the woman called my bluff and called Sprint... Who denied it. Everyone needs to call Sprint and report this issue so that it can become a known issue.
[EVO 4G General] weirdia:
Who to call?

Who do I call at Sprint to report this? The tech support girls in the Philippines do a great job, but if I tell them about a crack in the plastic, would it help escalate the issue?
[EVO 4G General] claude9039u:
When I first saw this last month I paid it no mind. I always from day one with all my phone have had a screen protector and Seidio case and holster! And I have never dropped my phone. I just noticed the crack at the power button. It does not look like its all the way thru but its there!
[EVO 4G General] daveeckert:
No crack, I have a 0002 model. I've got a Best Skins Ever on that top edge and a Seidio Innocase over that (I put the skin on under the case because of the supposed scratching the Innocase can cause). The Innocase has a protective ridge over that section of the case - I can't really press down on that area. Maybe that's what's protecting it (when I hit the power button, my finger hits that ridge instead of the casing).
[EVO 4G General] GuySmily:
My phone is cracked about 6mm below the volume buttons.

I remember being mad because I had just bought the phone and was being SUPER careful since I didn't have my full body skin on yet.

Actually, looking at the power button again, it looks like it may have cracked after I put my skin on. It's almost impossible to see, but there is definitely a line coming down from the right half of the power button towards the front of the phone. Maybe by skin held the two halves together more tightly than near the volume buttons, which cracked before I had the skin on.
[EVO 4G General] Tjwoo:
No crack.

I've had mine since June 4th release, and had a seidio active case over it since it was released. I actually taped double layers of paper on top of the power button and the volume up button because it was hard to press with the case on, so the added thickness atop the buttons made it much much easier to press. This way, i never had to strain or put much pressure on the buttons. I think this helped alot in preventing cracks.
[EVO 4G General] Thlayli:
Never noticed it but there's a small crack on mine also. Got it at launch, always been in a Seidio case and treated well.
[EVO 4G General] manoosie:
Have the power button crack. Phone in case.
[EVO 4G General] overclockxp:
My phone cracks me up! Cracks on the volume and power buttons. Sprint here I come!
[EVO 4G General] AndrewCorder:
Going on 2.5 months, and i drooped my Evo out of a 10 foot lift truck bucket, with a body glove case! Take that you piece of trash of an Iphone 4!!!!!!:D
[EVO 4G General] fapstick:
Just noticed this crack on my power button as well. Phone has been babied since launch. Hw rev 2.
[EVO 4G General] s1dest3pnate:
Does anyone have a White Evo that is cracked? I have a white one but don't see a crack yet and am wondering if there were some build changes when the white ones were made that may make the phone not so susceptible to this issue of cracking.
[EVO 4G General] DigitalJEM:
I've had mine since about June 9th. No cracks anywhere, and it's been "dropped" twice. Both times it was wedged between my leg and the car seat while driving. Got out of the car forgetting that it was there and it went to the pavement. small ding/dent from the pavement just to the right of the power button, but no cracks anywhere. I also don't have the screen separation issue that was announced a while back.
[EVO 4G General] overclockxp:
sprint exchanged my phone for a new one. i also had light leakage.

when i went in they said they would have to check the htc forum for reported problems.
[EVO 4G General] w7excursion:
No cracks here sir
[EVO 4G General] louisd11:
Yep I just noticed it after I first noticed my volume button having a big crack. Now my screen is rising with the plastic above the volume button. Does insurance cover this?
[EVO 4G General] Last-Chance:
probably, that is if they had any in stock. As I'm aware of, htc evo is sold out world wide. HTC used samsung as their lcd provider, and samsung became a ****** and canceled the agreement. So they had to get a new provider, hence the shortages. Was told it would take 3-4 weeks about a week ago, for them to start coming in regularly again.
[EVO 4G General] ChrisAC84:
No crack on mine, going on 2 months I guess. I do have some screen separation on mine at the bottom, but not enough to worry with replacing it. I like my root too much lol
[EVO 4G General] gomad101:
Power button Crack

I have a power button crack. soft rubber case is covering it though.
[EVO 4G General] Adam1422:
I have had mine since the day they came out and this morning I noticed the crack going from my power button towards the sceen. :-(
[EVO 4G General] madsquabbles:
wow, up from 24% to 34% in less than a month!
[EVO 4G General] sqweez:
Wow...Crack Here As Well!!

It feels like a piece of my heart is gone

Crushed....:(
[EVO 4G General] AzN1337c0d3r:
Well after I own this phone for 5 weeks, sure enough the crack is here.

I doubt Sprint will replace my phone. Any enterprising lawyers want to start a class-action?
[EVO 4G General] lukeownsyou:
i laughed at these posts cuz i figured it was ppl goin' all beast on they pwr buttons

just this afternoon i found one on mine

SUPER small

but still

i'm about to go rage on sprint and htc and anyone else who gets in my way
[EVO 4G General] bubbate:
Yea crack here to, also on bottom, plz check yours

Sent frm my EVO using XDA app
[EVO 4G General] Indiana Jones:
im scared! ....................... hold me

cmon guys i just ordered mine, did i make a bad purchase? is this happening to new models?
[EVO 4G General] toenail78:
received a replacement around two weeks back, i have the power button crack now.. bleh
[EVO 4G General] generalExpert:
Just noticed its cracked on the power button area and the volume rocker.
[EVO 4G General] mrmomoman:
Don't flash so many ROMs :) it wont crack. I had mine replaced a month ago but for the screen lifting. I really didn't care about the power button crack. It's small and didn't get progessively worse since it cracked. Honestly its not worth the hassle to return it and having to do everything again on the new one. I have a case in and you would never see it anyways. My new one is crack free.
[EVO 4G General] mrmomoman:
The small hair line crack does not take away from the EVO experience. Trust me when I say I hate minor things like that but the reward is greater than the hairline crack.

You didn't make a bad choice. Flash it and enjoy!!!!!
[EVO 4G General] EVOme:
I'm good............
[EVO 4G General] ferfy67:
Crud! Exactly what mine looks like. Need to take into Bestbuy anyway because of USB port faults. I wonder if the crack has something to do with my speaker now sounding crackly. The crack is from the power button down to speaker grill

With USB problem, BesyBuy said they'd have to send it in to be fixed if possible.

I would have to either give $150 on hold for a loner phone or bring my own phone while being repaired.

Wonder with this crack, if I can just get it switched out ?

Have had since launch. Treat like a baby.
[EVO 4G General] Noxious Ninja:
Mine started cracking a few days ago and is now cracked all the way from the power button to the screen. Meh. :/

This doesn't fall under warranty, does it? It seems like enough people have this issue that it should

EDIT: Just noticed a small crack from the USB port halfway to the screen. I'm sure it'll get all the way through before too long.
[EVO 4G General] madsquabbles:
we're at over 36% now. last time i checked with sprint it's still not a know issue.

are people not contacting sprint/htc over this?
[EVO 4G General] dmystic1:
Well woke up today and looked at my phone, sad to say I am joining you guys.

PIC taken with an Epic 4g, btw.
[EVO 4G General] meatgel:
No crack and I've had mine since launch day.
[EVO 4G General] Shyfe:
just got mine today. picked mine up on launch day.
[EVO 4G General] Samzebian:
damnit same here, had an original evo from launch, replaced because of glass separation, and now my second evo (which I've had for 2 months) now has this crack. great!

Does sprint repplace this for this problem?
[EVO 4G General] CTH-EVO:
No crack(s) anywhere on mine. Dropped it once on linoleum floor (I'm 6' 5" tall).

Hope one doesn't develop later.

--Chris
[EVO 4G General] d0m1n0:
Had mine since launch day, been in a rubber case since, never dropped, noticed last night I now have the power button crack, SoB...will go to Sprint store on Monday and see what they say.
[EVO 4G General] catseyenu:
Seido Active case since day one, never been dropped.

Checked for cracks a month ago all good.

Looked today & it's got the power button crack. :mad:

Can you say defective manufacturing?

Reminds me of the cheap Chinese plastic hangers bought from the Dollar store that are flexible when first purchased but dry out and break a year later.
[EVO 4G General] Mudkip:
Mine has a crack right below the power button
[EVO 4G General] mattykinsx:
I have the power button one and one on each side but not the bottom.
[EVO 4G General] holeshot77:
I have a crack on top by the power button and by the bottom of the volume down button. Had phone since was first available. Had invisishield on it and then went to rubber. When sprint replaced my camera lens(for free due to crack) they said they couldn't fix it.

Sent from my nuked HTC EVO!
[EVO 4G General] redditor01:
Looks like all the phones with rubber cases are having this problem. (My non scientific conclusion). I've had mine since launch with no case or shield and it works flawlessly, no cracks, no bs.
[EVO 4G General] notasimpleway:
No case here but my power button is cracked. Any new news on repairs for free?

Sent from my iPhone with the bigger Gee Bees.
[EVO 4G General] weirdia:
Disagree, I have a rubber case, but crack appeared before I had it. My son's has the crack and he has no cover/case.

Honestly, the crack is so minuscule and doesn't effect anything, but it still would be nice to know if they can fix it. The Sprint store near me with a repair center has been good about fixing things recently. They fixed up a Palm Pre like new, and I had a HTC Hero with peeling buttons and they changed out the buttons & faceplate, no hassles or questions. If I get a chance I'll see what they say about this.
[EVO 4G General] Joshr:
Just called the HTC warranty department for a touchscreen issue (right edge of touchscreen doesn't work, basically the 'p' key only) and described what was wrong and when he asked if there was anything else I mentioned the hairline crack by my power button but that I had never dropped it and it is a very common issue, mentioned this thread. He then told me that because it is a crack it isn't covered by the warranty and since it would need to be repaired along with my IN-warranty touchscreen problem they would need to charge me the $75-$100 out-of-warranty repair fee. BS I told him I don't care about the crack just fix the touchscreen and he said he wasn't sure if that was possible. I guess you SHOULDN'T mention the crack while trying to send your phone in for a warranty repair...
[EVO 4G General] mtkagan:
so what are your guys experience getting this fixed. I have had to go back to sprint for my evo about 4 times now. First time my accelerometer was not working, they gave me a refurb and said there was no way im getting a new one. I got the refurb and it was super scuffed and i complained so they replaced the basing and what not so the outside was all new. few days later i notice my earpiece is blownout and the sound is distorted so i bring it back and they replaced the earpiece. then a few days later i try to take a picture at night and the flash wont work. i bring it back and they give me another refurb. now i have the power button crack and there is light leakage under the home button. its been about a week. do i have enough to call sprint to complain for a completely new unit?
[EVO 4G General] d0m1n0:
Accidentally noticed there's a Sprint store like 1/2 mile from my house last night, so decided to stop in at 8:30, they close at 9:00. Showed the technician the power button crack and the light leak, said that I believe HTC has recognized both as known issues. He looked up the hardware version of my screen, took my phone into the back room and had his way with it.

45 minutes later (cause the store was ultra busy), he walked out with a new screen on the phone, nice and pretty, no hassle. Was a good experience.
[EVO 4G General] exploited789:
i had the same issue, took it in to the sprint store since they just fixed my blown speaker and said it wasnt like that when i gave it to them and they replaced everything even the lcd cause they noticed my hot spot. got lucky.
[EVO 4G General] tomh1979:
Had my evo since day one, just noticed tonight the crack by both the power and volume button, I guess this should go well with my separating screen that ive alway complained about, but they've yet to take care of.