[Hero, G2 Touch General] menelaus:
Hi, Sorry to start a new thread but I have a specific Android 2.1-invoked difficulty. (I think. Indeed, I hope.)

This is my phone. I can give the serial number if it helps anyone.

hero cvt ship s-on

hboot-1.76.007 (hero10000)

m1crop-010f

touch panel-syn0104

radio-6.35.06.18

Aug 4 2009, 19:43:30

My Hero is completely unmolested. Just a Hero supplied by my subcontracted Vodafone supplier. I have done nothing to it except load apps. It is not rooted. I think. Until yesterday, I did not know what "rooted" meant. Well, not in this context, and unless you are Australian you will not get that joke.

So I got the OTA ROM notice to upgrade - supposedly the prep part of Android 2.1. I accepted it and it all went fine. No problem - all done. Rebooted and running 2.73.405.5...

Nothing happened for a fortnight until Sunday evening when the second OTA part came through. I accepted. It downloaded, the 75% wait thing happened, it rebooted... It stopped at the famous triangle warning screen. I waited, waited, waited, went to bed and got up. "Hero" it said - it is hung at the Hero screen. I rebooted a few times. Nothing. Stuck. Took the battery out for a few hours, took the SDcard out, swapped SDcard, took out the SIMcard, put them back. Nothing. Hung at Hero screen. So I read a few websites = "Reflash the ROM, you fool". OK, how do I do that? And so I found the two boot methods...

Rebooting with VOL DOWN works - ie it is available but does nothing. FASTBOOT can be seen but does nothing. RESET DEVICE does nothing. HBOOT fails and says no image. USB connection is found by Windows - it appears as a device in Control Panel but reflashing the RUU.exe from the HTC website gets error 170. No connection. Hsync is loaded, says not connected. Obviously I cannor mount it. So I extracted the rom.zip from the official RUU and did the HOME+POWER Android System Recovery sdcard and update.zip malarkey. It found the zip but says "No signature". Now, this is the official HTC ROM from the website, matched to my serial number - extracted from the EXE because the EXE won't work because it won't connect - and it says no signature. I thought that that was impossible. Reading about, I think that that happens when trying to put strange ROMs onto unrooted phones. And I have no idea how to even begin doing stuff like that even if I had an interest in it.

And so I have stopped before I turn the bloody thing into a paperweight. If it is not already one such.

BTW it is under warranty. Should I just send the damn thing back to HTC?

One other message I do not understand is that when I load the system recovery, the first thing that comes up (in yellow, under the blue menu choices) is "E:can't open /cache/recovery/command". I have no idea what that means but it may mean something to somebody. There are no directories like that on the SDcard so I guess that it is referring to the internal memory.

I have tried to give as much info as I can but I am not an Android freak. I am though pretty IT savvy and at a loss to understand what has happened. I think that my phone may be branded to somewhere I do not understand but that does not explain why the official ROM has a signature issue. Or am I just a dim noobie?

Any and all help will be gratefully and humbly accepted. Thanks. Great phone BTW.