yashsingh1/xdaforums huggingface dataset:
[Galaxy S I9000 General] Ramsey:
good to know thank you :D phew =D I hope it works with the galaxy S also
[HD2 General] rogerone:
Dear Sirs,

I have a question on your policy of locking the phone. Currently I have received my unlock code for my HD2 from my operator Bouygues but you do not allow me to update the software of MY PHONE. Let me make it clear to you: I am the owner of the phone and if I like to change the software even with a risk I can do that because I am the OWNER of the phone. I bought it legally, I got the unlock code from Bouygues so I am entitled to do with my phone what I want to do.

I can even smash it or throw it through a window of the HTC offices if I want to do so. If you do not agree and state that it is not my phone your phone is actually returning to your premises in a somewhat peculiar way. But since it is not my phone but yours this is your problem.

To get this clear: I am willing to go to court and start a class action case against HTC for deliberately and intentionally taking away my liberty as a consumer to choose to use the software in any language I want on a device that I own.

I had a similar issue with Nvidia over providing notebook drivers for their graphical cards and you can check: they provide notebook drivers for their cards now.

I will publish this letter also on xda-developers.com because HTC is illegally limiting me access to the phone I own and I have any rights to do with it what I want to do.

So I ask you to correct this issue and provide an update as soon as possible to prevent me from starting a class action suet against HTC.

Looking forward for your reaction,

Yours faithfully

Roger
[HD2 General] samsamuel:
It's got nothing to do with HTC, that's your operator that has locked the rom, and unlock codes have nothing at all to do with rom lock/branding. It's all your operator, and you entered a contract with them when you got the phone from them, and in that contract they are allowed to lock the rom so that you have to get updates through them

edit - and besides, , , 1 - install hspl - 2 - flash chosen rom - 3 - remove hspl.

Takes ten minutes, warranty is still valid, and rom is changed, so no biggie.
[HD2 General] SiL3nTKiLL:
yeah talk to ur operator not HTC lol
[HD2 General] sherlockpwnz:
Do you actually have the kahonas to follow through with a class action suit because they are not scared they are fighting and taking apple out for copywrite infringement and htc also doesn't give a hoot about xda-developers.

Not startin an arguement with ya just wondering ifyour actually going to go through with it because I have a feeling what they will do is send you a letter back telling you to buzz off to get you to take them to court cuz they don't have the time to deal with consumers.
[HD2 General] pa2ra:
Maybe you own the phone, but look again: you DO NOT own the software that is installed on it.

You only have a 'usage right' to Windows mobile. You are not allowed to resell it, to are not allowed to change it. Even if you buy a second hand phone, you are not a legal user of the OS that was installed on it!

Think twice. You suspect/expect you have all those rights, but YOU DON'T.
[HD2 General] erosennin:
Hey, do post the reply you get though. :D:cool:
[HD2 General] htchd2sucks:
Without going into legal details-

I think you are right to be unhappy-

However, yes, one would need to carefully read the agreement and licence thing-

But you are right on 1 point: if HTC does not upload their very buggy ROMS for this HTC HD2 quietly brilliant (very quietly) device, then someone needs to do it.

So unless you are sure about the legal details, we should complain to HTC about their numerous bugs and poor support we receive (at least I received that...), and also their lack of updates.

Or the complete lack of information as for the actual content of the new releases (they are all update SMS features): the last one actually moved things around.

I reported it to support but as usual with corporate crap they don't give a sh1te about it.
[HD2 General] conantroutman:
WHAT???

Please try throwing your phone through htc's office window and let us know how you get on!
[HD2 General] rogerone:
HTC ownership

Thanks for all the replies. It worked with NVIDIA though.

Going right away to HTC is the best way. HTC is limiting this technically (remember the nice HTC logo when the update starts).

I don't think HTC's case will hold it in court. HTC is only the owner of the skin and nowhere in the license agreement of Windows Mobile is written that HTC can apply these limitations on software they are licensing themselves. Windows Mobile is made for being upgraded and HTC has no right to limit this feature. HTC is even distributing free upgrades to the next version.

This is a nice case for Nelie Smit Kroes. Remember Apple is under investigation too. The EU will follow.

Roger
[HD2 General] mcwarre:
Some of you obviously have nothing better to do with your time............
[HD2 General] onslaught86:
I feel sorry for the HTC customer service reps that get winning emails about people throwing phones through their office windows.
[HD2 General] conantroutman:
I feel sorry for the poor office worker who ends up getting hit by a flying HD2!

I think the OP might find it to be "his problem" when he ends up facing a criminal damage/assault charge.....

Not that I think this guy would actually throw his phone through their window...

I would enjoy reading that in the news though............
[HD2 General] sherlockpwnz:
even of htc has nothing in the ts and cs about use of software they do reservethe right to block you from doing certain things with it. until you paid in full for an unlock code. than softwarewould be tmobile
[HD2 General] samsamuel:
even then the unlock code doesn't unlock you from the OS licensing. All it does is untether you from that network, nothing at all connected to software licensing, they still stand, it just covers network useage.
[HD2 General] rlydiard:
Wow, the spirit of the users of XDA-Developers has changed over the years...... the OP has other options than what he outlines in his letter to HTC. I would have thought he joined XDA-Developers to explore these options. But, certainly the OP will enlighten us on HTC's answer. A good guess is that the answer will mince words even less than HTC's response to the Apple complaint, but at any rate, it should be most informative.

It is a quagmire of legal worms to wade through corporate IPR law between HTC's IPR, Microsoft's IPR, and the code of a carrier, which I assume also has much IPR attached.

I should hate to think that a talented HTC employee may be physically endangered by a flying HD2 hurled by a user who was not totally clear on all the issues.

In fairness, the OP should, if he must hurl HTC phones around, hurl it at HTC headquarters in Taiwan. After he learns where the restrictions come in to place, and he has actually traveled to Taiwan for his hurling, well, why, waste a trip to Formosa? He can hurl his HD2 through my window, and I will take proper care of it for him from that point on until it is replaced by a new super duper Windows Phone 7 that will have more restrictions. The OP can then start finding who places restrictions on that new OS.
[HD2 General] htchd2sucks:
The op wants to explore the legal way to get HTC to move on things.

1) the customer rep, as some of you said, is definitely NOT a real HTC employee. They are dumbs slaves customer service "layer of crap". --> they don't care

2) To make "them" move (ie anyone with the power to make a decision at HTC's) the only way is to sue them. Of course it will be long, hard, etc...

3) I find "funny" that everyone analyses what the OP said, but are not commenting on the real problem: the HTC HD2 is buggy/

Ok there's some custom rom available, I haven't tried yet (scared to screw my work phone)

BUT it does not excuse that they are giving up on their customers/

I used money to contact "customer service" to find out that i'm screwed with that buggy device.

That's definitely not a good and decent way of caring for their customer. Especially when their already outdated and "deprecated" device cost more than 500euros...

I don't expect "HTC" to provide an excellent device capable of everything, but that it's without consequent bugs is a minimum-

I'm not sure if the OP is in the right or now regarding the legal options he has, or if he actually have the right to complain about that "rom/licence thing"- But I know I heard the same scepticism, cowardism and critics when I mentionned I would sue DELL.

I did it, won, got money and also a brand new laptop...

I'm saying maybe we should listen and evaluate what legal arguments he/she has...instead of commenting passively-

Which of course is fine for some who are using custom roms (criminals in the eyes of HTC, those won't be crying if one day HTC finds them and sue them-even if its really really unlikely)
[HD2 General] jagger2k:
Am sorry but your letter is shocking rubbish. It makes very little sense so do not be suprised if you do not get a reply.
[HD2 General] htchd2sucks:
Ho!

The original post was the actual letter sent to HTC??

:( yes you need much more than that to achieve our objectives...!!
[HD2 General] conantroutman:
:D Our objectives?

Is this the start of some kind of anti-htc rebel alliance?

Uniforms and secret handshakes??.......

"One hand washes the other"

Ive got an idea....... anyone who's dissatisfied with their HD2's can send them to me...........

because I want another one........
[HD2 General] sherlockpwnz:
hey guys so I felt this might be related. It is to my opinion.

community.htc.com/na/htc-forums/f/87/p/3611/14956.aspx#14956

If no one is aware HTC is trying to stop online dev communities from posting the roms for those phones and cooking them. I think this goes hand in hand with the purchase of the phone and being given an unlock code but not being able to use whatever software you want.

I have posted my opinion and I think that we all should do that same. not saying to start a consumer to corporate flaming war but to make it known to htc that online dev communities are keeping htc afloat because they don't offer for example what xda offers.
[HD2 General] shu8i:
why don't we all sue microsoft for not letting us getting an official wp7 upgrade ;) after all we bought our version of wm legally :D
[HD2 General] jusD:
did i ?

well theres a first time for everything !

D.
[HD2 General] htchd2sucks:
:D

The sun will rise at sunset, I repeat...the sun will rise at sunset. The weather is cloudy, I repeat the weather...

:o

Ok no more secret codes, :rolleyes:

I understand you are very satisfied by your HTC HD2, I could not help noticing that you are using custom roms... :D

Have you consider that's why you actually like the device?

You don't struggle with a buggy device*...

*yes I see, why i'm not doing it... I expect at least to have a "functionnal device" without having to hack it (not even expecting a good full of features thing with that HTC very quietly brilliant...) .
[HD2 General] conantroutman:
Ha Ha.... :D

Im glad you have a sense of humour.......

I can understand why a lot of people are uhappy with their devices....

It seems there are a lot of different people suffering different problems.

I guess I'm one of the lucky ones in that I only have to put up with a few of the usual (not too serious) problems;

Annoying messaging glitches,

poor battery life,

occasional freezing/lag.

etc etc.......

However, I am not using a custom Rom. I have only ever flashed an official T-Mobile rom update from the HTC site.

I do sympathise with those people who are suffering from serious problems which prevent them from getting a good level of usability from their device,

and if the device is (genuinely) faulty then obviously they should be compensated....
[HD2 General] samsamuel:
everyone always brings up battery life. Lets not forget this thing isn't that far removed from the power of a laptop, which even with the half kilo batteries they use only get 2 - 4 hours. (yea yea i know, moving parts in the hdd, bigger screen, etc etc, but the comparison still holds)

I get two days out of my leo, with light, but regular use, 12 - 16 hours or so with fairly heavy use, i don't see that as poor battery. Compared to, say, a nokia N95 it's bad, sure, but thats like comparing a town car to a racing car for fuel efficiency.
[HD2 General] conantroutman:
I won't disagree with that, i was just using battery life as an example of one of the more common gripes with the hd2. I came to this device from an N95 which would easily give me 3 days use, so it was a bit of an adjustment at first. I'm quite happy with the time I get from my hd2 for what i put it through on a daily basis, wmlonglife had a great effect of my battery life btw for anyone who's not aware of this great little tool.
[HD2 General] d0ug:
I think that would be because the barrier of entry to find this place has dropped so low. I don't know how often i see XDA thrown around on other tech sites comments now, and for awhile XDA was limited to the sorta niche WM market, now clueless android/wm users have come here en mass.

I remember when I originally found this place YEARS ago it was after quite a bit of googling and searching around to find out what software i could find for my TMO MDA (wizard). Back then i think that's how a lot of the user base got here and those users obviously already knew how to find things for themselves.
[HD2 General] razel_13:
similar communication with HTC

I sent a much less strongly worded, but similar question to HTC customer service. I received a not-very-helpful reply:

"Thank you for contacting us, Kindly be informed that the HTC HD2 is a single language device as other Wm mobile operated touch phone and the language of the interface of the handset can't be changed as it is embedded in the software. If you would like me to check the original language of your device, kindly send me the serial number of the handset. Please note that you can contact us via support line. For further details, please go to (url), you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team (url)"

Then, I replied that I had seen options online where people could change the language but that I would prefer to use official methods if possible to avoid warranty conflict. Again a spectacularly unhelpful response:

"Thank you for contacting us, Kindly be informed that according to the single number you provided, the language of the handset is French and unfortunately it can't be changed through the settings, any application that is not provided through the HTC website used to change the language might void the warranty of the handset. The only recommendation I can offer is to refer back to the retailer and check if they are able to offer you a best solution. Please note that you can contact us via support line. For further details, please go to (url), you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team (url)"

So, paradoxically, any software not provided by HTC website 'might' void the warranty, but they recommend to contact your vendor to ask for such software (which will most likely not be provided)...
[HD2 General] xaccers:
Or they're asking you to go to your provider and say "Hey, I speak english not french, sort it for me" and have them provide you an english language version :)

Now they may be able to provide you one, or they may not, but that's not down to htc.
[HD2 General] ayilm1:
Sooo... let me get this straight. You want to sue HTC for "locking" down your phone. Correct me if I'm wrong but by OP's analogy, doesn't this give all iPhone users a right to sue Apple? :confused:
[HD2 General] rlydiard:
I work freelance for a PR company. One of their customers is Microsoft. I asked the Microsoft PR manager of the company to call them concerning the matter of languages on Windows Mobile.

What it comes down to is that the OS that comes on a phone is licensed, and for each country licenses are only issued for the language in that country.

Because of this, HTC's hands are really tied when it comes to language support.

The situation really sucks, not only because information concerning the situation is not forthcoming from Microsoft or HTC, but because to get the language on wants it means the only way to go is cooked ROMS.

Well, I thought I would just throw out this information if it might help people better understand the actual situation.
[HD2 General] rogerone:
Return from HTC

Dear Roger, :p

Thank you for contacting HTC Support. We are committed to providing quality service and answer all your questions and concerns related to our products or services. (hmm, yeah right, why not provide the software in the language i want? Oh wait there is more)

Regarding your query on the language change in a pack on your HD2 Bouygues, please read the following:

- the restriction on the change of language depends on HTC and Microsoft, the developer of the Windows Mobile device. :eek:

- The purchase of mobile implies acceptance of terms and conditions of use, which prohibit the installation of applications that would change the language. :eek:

- The installation of application that would change the language would break the warranty. If the information mentioned above :eek:

- does not solve the problem you are experiencing with your device or does not answer your query, please go to the Support section of our website. :eek:

Go please to the address: http://www.htc.com/www/support.aspx or: http://www.htc.com/select_country.htm select your country of residence and then click on the Support tab.

You can also contact our support center at: +33-170-759-171 if you want more information. We thank you for your interest in our products and services. Your reference number for us is the 10FRCW26FRA000009

Sincerely,

Support Team (or we are the laziest team in the world because we do nothing but harass our customers killing their wishes with a pen stroke)

To respond to this message or simply confirm that the response you want, just log in and contact us on our site using your email address and your ticket number 10FRCW26FRA000009.
[HD2 General] rogerone:
And a few days later....

Dear Roger

To make your next visit more enjoyable, we would appreciate your comments. Thank you for helping us improve our services by answering a short survey on communication with HTC.

Getting Started:

http://survey.htc.com/global/?Seria...ource=ContactUs&ServiceType=Support&Hash=true :confused:

(please not that the survey can be done in any language!!!!) :confused:

Thank you for your time and please visit our website htc.com to see the latest publications and learn about our new products.

Sincerely,

HTC

See what others say? Ask a question with other fans of HTC?

Become a fan of HTC facebook.com / htc :eek:

Follow us on Twitter twitter.com / htc

Subscribe to our YouTube channel youtube.com / htc

Discover our development resources developer.htc.com

We are unable to receive answers on this email account. Visit our website htc.com if you have any questions or if you need further assistance.

Note: Let HTC know about your feelings about this matter. HTC made the survey in any language, which is a bit strange since they provide their software only in one language. The language of the country you live.

Above all Support says you brick your device if you try to change the language even if you use a ROM provided by themselves. Oh my god, what would the European Union think of this? Market segmentation by a world wide corporation who has all the languages available but does not want to give it to their customers!

Ever wondered why Apple sells so many devices and I am waiting for the Linux version for my device? :o
[HD2 General] rogerone:
Thanks mate and you are right it sucks. US is ok but EU has 27 different languages and we like the US citizens move from right to left.

At Microsoft France there are also a lot of people 'bricking' their device because of the language issue.

It should be illigal to sell phones in one language. Nokia does not. Microsoft did not with the first versions, but suddenly they changed it. Lots of bricking could be prevented if they just provide the possibility to change the language.
[HD2 General] rogerone:
Mmm, I see your point. The device is cool: large screen, nice shape. But then:

- software is crap. sometimes it works, sometimes it doesn't. For exmple: in my car I have bluetooth, so I connect my phone, call someone and then you diconnect and the whole car system hangs. Did the same thing with a iPhone and it keeps on working. Connecting same thing. Sometimes you can sometimes you can't.

- Thanks to all the people on XDA the software looks a bit better. But underneed it is still that old refurnished house back in 2000. Yeah, Microsoft extended some rooms, but man, this stuff has a beard longer than I am and I am 1.84.

- It used to be the only one that could connect to exchange. Like I said: used to. Apple can do too now and Blackberry's market would be doubled if they created a Exchange addin instead of that stuppid server solution in front of Exchange.

- I saw the Windows Phone. I saw the Apple customer satisfaction numbers. Do you really think it is going to work?

- Ever looked at your HD2 in the sun. Unreadable. It is just so outdated. Compared it with an iPhone and you can read the screen in the sun.

- So much promises that never work out. Facebook app sucks, can't even remember a password, app is very slow, HTC reader can read only HTC provided books, Weather tab somtimes give info and sometimes does not, push mail uses so much energy and should be the best around because it is MS own, bluetooth see above, stock tab is in dollars verfy basic and not localised, HTC SMS is strange, not logical, buttons here buttons there buttons everywhere, HTC email screen is sometimes not updated).

Point is: does these two companies that build the software do a good job? Nay, I feel like I am testing every HTC device. The software is just crap. If the XDA was not there I would never buy another HTC or windows device. And I am a deep rooted windows developer.

Basically: the new iPhone looks very slick, seems to work all the time, and has anything everybody wants (speed, cool apps, long battery life, cool sound). The only thing I don't like is giving my credit card to Apple. I know they are going to use it. A LOT :(
[HD2 General] rogerone:
Sue Apple? Find a user that wants to do that. There is none. It is all such a happy family with daddy Steve Jobs ruling the family. Steve: "We go left": yeaahh. Steve: "We go right": yeaaaah. Steve: "We want more of your money": yeaaahhhhh.

Microsoft Steve Balmer tries to get attention: "Aaaaaaaaaaaahhhhhhhhhaaaaaahhhhhhooooooouuuuueueeaaaaaaaaa. I hate Apple"

Steve? Yeah what? Steve, everybody left to buy an iPhone. LOL
[HD2 General] spamtrash:
Funny answer, especially considering that there is official company giving free language change software (at least: for Polish language):

http://www.sunnysoft.com/htc/

As far as I know, it works for any device sold by the operators/legal distributors in Poland. The site is chech (cz) so I'd expect that it coudl be localization "patch" for any of the EE country.
[HD2 General] Towserspvm2000:
MTFU....

(http://www.mtfu.org/)
[EVO 4G Q&A, Help & Troubleshooting] DeMiNe0:
Hey guys.

I'm trying to figure out how to do 1 of 2 things.

1. Is there a way to Remove the GMail and Mail App alltogether *Without breaking anything*? If I recall, I didn't think there was a way without breaking sync support for calendar and contacts.

2. If the above cannot be done, is there a way to keep the GMail app from actually syncing your mail, and removing any mail that it was allready sync up? I've allready disabled syncing in account settings.

I installed K9 mail, and rather use that, so that ALL my e-mail is uniform. (I have like 6 e-mail address's. haha)
[EVO 4G Q&A, Help & Troubleshooting] SiL3nTKiLL:
it should be in teh settings, remove automatically sync...that should do it. i dont know why urs keeps syncing