[EVO 4G General] timkdodson:
Cross Posted from the 30FPS thread

:mad:

OK... listen. I received a call today from HTC escalation who told me they understood my frustration and that HTC is aware that third-party developers on "that XDA web site" have had some success at removing the cap. They said they are investigating it and may actually push out a fix for the phones, they said sometime within this year. I was ecstatic to hear this! I was so happy! It renewed my faith (sadly, temporarily) in HTC.

Then, I received this email from some goofball in HTC:

"Hello Tim, I would like to begin by introducing myself, my name is Danty and I am with HTC Escalations department. I am currently providiing follow up to those who have left dissatisfied scores on our Customer Service Satisfaction Survey. HTC takes their customer service as a high priority but our customer satisfaction as a high importance. I would like to offer you the chance to leave us with some feedback or provide you with some further assistance regarding your inquiries and issues. From our records, I see that you have are dissatisfied with the thirty frames-per-seconds cap that has been placed on the Sprint Evo. I would like to go ahead and provide some clarification to this topic. Since the HTC EVO 4G employs a unique HDMI output to deliver video in HD quality to an external display, the hardware graphics driver interface on the HTC EVO 4G uses significant resources for the HDMI output and therefore displays graphics at 30 frames per second on the integrated display. This is a hardware, and not a software, limitation. It’s important to keep in mind that content including most movies and television, are created to run at between 24 and 30 frames per second. The 30FPS is a hardware limitation. We have found that some games may be impacted by this limitation. The HTC Evo 4G has been locked to 30 FPS . This should not present a major issue for most Android applications; however, the customer may have some issues with some 2D or 3D applications. The device has been locked at 30 FPS due to enhance overall performance in the device. By lowering the FPS of the device the CPU works less. This increases the battery life of the device. There may be third party options available to remove this limitation; however HTC does not condone the use of, support the use of, or offer technical assistance with regard to these third party solutions. I also want to thank you for all the feedback you have given and advised you that if you need our assistance, please do not hesitate to contact us back at 1-866-449-8358, seven days a week from 6am to 1am EST or email us at http://www.htc.com/us/support/e-mail if you have any issues or inquiries with your product. Otherwise, if you would like to leave me with any further feedback regarding your interaction with us, please do not hesitate to reply to this email through the link within the email. If I do not get a response within three (3) days, then I will be closing this ticket. I want to again thank you for your time, and I want to apologize for any inconveniences you may have experienced. I want to thank you for contacting HTC. HTC Escalations Danty http://www.HTC.com http://community.HTC.com http://www.Facebook.com/HTC http://Twitter.com/HTC http://www.YouTube.com/user/HTC"

OK...

So this *set me over the edge* I know I shouldn't have, but I couldn't help myself.

This is my response:

"Hello,

I would like to take a moment for recognizing HTC support for having the widest variety of "stories" ... I just spoke to Mike I think his name was earlier today from HTC support, who confirmed that in fact HTC is looking into a FIX for this so called "hardware" design limitation.

Let me just tell you something - I was happy after I spoke to him. I felt that maybe there was hope. Your email to me has singlehandedly dashed the renewed hope I had that HTC cared about its customers. Hearing your jibberish about a hardware limitation all over again... on one hand you tell me it is a HARDWARE limitation (meaning: cannot be changed without replacing or modifying hardware) and then on the next you tell me there MAY be software workarounds that let you circumvent this... WTF?! Do you have any idea what you are talking about? For one thing, you are making no sense at all, and should really re-read your statement and think about what you are saying. There are people on the XDA forums *who have already circumvented your "hardware" limitation* with only small software changes to the kernel! Do you think I am stupid?

I am sorry but it is a slap in the face to get this email from you.

I was hoping to stick it out with the EVO... but now I am not so sure. My phone is less than a month old... the screen is coming apart at the bottom, 4G barely works at all in the DFW area which shows full coverage from Sprint, the touch screen doesn't respond on the top half of the screen half the time (these are all documented problems, by the way) and I cannot get it replaced by Radio Shack because they do not have any more in stock! I am *so close* to returning my phone. Do you think the Samsung Epic 4G or the Droid X (who both, I understand, feature HDMI output) are going to have the same "hardware" limitation as your phone does?

Here is another point - I have *never* used the HDMI and likely will not ever use it. I use the phone many, many times throughout the day and do not ever use the HDMI... but for some reason HTC decided to lock the frame rate to HDMI even when the port is not in use? Are you freaking kidding me? Your bag of excuses is the weakest I have heard yet! I would have been happier if you had simply left me alone! Not only can you not get your stories straight with the other HTC employees, but you sound like you are retarded while you feed my a line of BS!

Please do yourself a favor and get into another line of work, maybe plumbing or construction, because you clearly have no business speaking about technology to anyone.

One last thing - I am sorry for the tone of this email but you have pushed me over the edge with your blatant stupidity. Please forward this to your managers so they can tell you how wrong I was to write this and then secretly laugh at you behind your back for your idiocy, which is probably obvious to everyone you work with.

Sincerely,

Tim Dodson"

Thoughts? Was it too much? I am feeling really angry right now. The top of my head is tingling. After talking to someone who gave me a little bit of respect, this just put me over the edge.

-Tim