[EVO 4G Q&A, Help & Troubleshooting] Ketty:
YES I'm getting rid of this phone and Sprint

I'm definitely getting one of the DROIDs (either X or 2) when they come out because the EVO has build issues and Sprint service is horrible compared to Verizon's.

Problems with my EVO:

-slow wifi/weak reception

-screen separation

-poor battery life

-overall just poor build quality

Problems with Sprint:

-no reception at my house (no signal 90% of the time)

-dropped calls due to poor reception

-no reception indoors. I get 2 bars in BASEMENTS with Verizon!

-horrible 3G speeds (about 0.2Mbs download and upload)

*RANT*

Yes I realize I have a full year warranty but that doesn't mean much when I have to deal with crappy customer service. I've called Sprint customer service for two issues and both calls lasted way longer than they should have. I had to talk to 3 representatives before I could even ACTIVATE my evo. They couldn't figure out that my number wasn't ported and only did I suggest that to them did they finally go 'oh that's why". I shouldn't have to prompt technicians so they could help me. Even after that, I got transferred all over the place and some lady tried to sell me insurance for 15 minutes before she would transfer me to the porting department. WTF? The second time, I called to complain about the poor reception and the technician insisted that I take the phone to the Sprint store to get it checked out because he thinks something was wrong with my phone. He also suggested that I could buy a VOIP service from Sprint so I could get service in my house. WTF? Seriously? My reasoning is that if reception sucks at my own house, instead of beating around the bush and not taking responsibility for it, maybe offer me a solution for FREE or at least give me a discount...otherwise I'm not using Sprint's crappy service anymore which is exactly why I'm going back to Verizon. Anyway, even with the warranty, I have a feeling if my evo does eventually break, customer service will probably suggest a million troubleshooting steps, tell me to go to the Sprint store to get it checked out, or tell me to buy something BEFORE they would exchange the phone for me. I want hassle free service and Sprint does not offer me that.

*/RANT*

As for the cost, Sprint is not necessarily cheaper. Currently I have the 450 minute $70 everything data plan and the mandatory $10 fee totalling $80.

When I go back to Verizon, I'll be signing up for the 450 minutes plan and the unlimited data plan totallying $70. I'm not going to get a texting plan because I plan to use google voice for texting. It will be a minor inconvenience but it's worth the $10 I save + better customer service, better signal, faster 3G, and possibly a better phone. Also, Sprint has so many hidden charges that I rather not deal with. They're trying to charge me a $5 fee because I was put on the Spending Limit Program. What bullcrap is that? Verizon never did that to me.

I just read the post above saying the EVO has 4G and a front facing camera, both of which are pretty useless for me. 4G is not even available where I live (probably for most people as well) and the front facing camera is pretty much useless. It takes crappy photos for self portraits and the video chat function is not widespread enough for it to be useful. I don't even have anyone to video chat with because I don't know anyone else who has a phone with a front facing camera. The only thing I that'll miss with the EVO is the kickstand, the nice looking body (I agree the DROID X is kind of ugly), and the pretty HTC Sense widgets.

Just my two cents.