yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] timkdodson:
Great job everybody keeping this going! I received a nice call from someone in Dan Hesse's office at Sprint today. She was very pleasant and explained to me that I should return my phone to the point of sale before 30 days to get a brand new phone, and insisted that I make sure it is a NEW phone in the box and everything, not a refurb or anything like that. She basically couldnt tell me anything about the source code or anything like that, and told me that as far as the screen problems are she couldnt make any promises since it is a problem HTC needs to take care of, but did want me to know they would make sure I was taken care of one way or another.

She did mention how many positive emails they were getting about the EVO and this was the first she had heard about any problems... wishful thinking? Browsing these boards would reveal plenty of issues that need to be resolved on what is otherwise a great phone.

I am going to go into Radio Shack tomorrow and see if they have any EVO's... if they do not I am going to request something in writing from the manager promising me a new one as soon as they come in stock.

I wish I knew exactly when the Samsung Galaxy S Pro was coming in as I *may* have considered returning the EVO and waiting for that phone if I hadn't already bought a case and extended battery for my EVO...

Keep up the pressure on HTC in regards to the source code and hardware problems. The emails I have been reading in this thread are awesome!
[EVO 4G General] redct:
Good news everybody! I was contacted by someone from HTC.

Bad news:

FFFFFFFFFFFUUUUUUU—

Ambiguous news:

So, in short: hardware cap (puzzling, as it does seem to be software by all indications), source coming soon, they will be talking more about it and 'addressing' the issue.

It's a mixed bag, but at least we're informed.
[EVO 4G General] Sporkman:
only problem i have is the wifi sucks rotting monkey balls lol

everything else is great

and the 30fps is LOL like i said before my phone runs great i have not noticed any choppiness or lag
[EVO 4G General] Vinny75:
Honestly, I don't get this. You know you have to release the source, it is not an option. It should be available as soon as the product reaches retail. This isn't their first phone. I can't imagine it is that difficult to tar the source and put it up...
[EVO 4G General] redct:
Quick followup: I've shot off two replies that will hopefully get us somewhere further.

And second, after reading some threads:

Cross your fingers, guys.
[EVO 4G General] gmelchert:
the game asphalt lags like a b**ch also
[EVO 4G General] mrono:
I have sent a mail to the above listen addresses as well.

Hopefully these letters will make an impression in people to get moving.

-EDIT-

two addresses are DOA:

Mark_Baker@htc.com

HT_Cho@htc.com
[EVO 4G General] Vinny75:
Never got a response from e-care, not even a conformation they received my request. Just submitted it through the Sprint website. Thinking about doing the same for RadioShack and Best Buy.
[EVO 4G General] cary328is:
For those of you with Twitter accounts, I've sent HTC the link to this thread to their twitter acct.

I know it's a pretty feeble attempt at getting a reply, but anything helps at this point.
[EVO 4G General] timkdodson:
I'm twittering them as well with links to this and the 30fps cap. Sprint and HTC both. Bugging them for resolution on multiple fronts cant hurt.
[EVO 4G General] redct:
Got a rather generic response from Sprint, but it seems they're passing word on to... marketing? O_o
[EVO 4G General] nosaj13:
here's the response i just got for the email i sent two days ago.

Thank you for taking the time to contact HTC America Technical Support via E-Mail with your concern about the fps rate of your HTC EVO 4G. I understand how important it is for your device to function to your specifications and I apologize for any inconvenience this situation has caused you. Please be aware that our technical team has been tracking this issue and, although I don’t have a time frame for a fix, we are diligently working toward a resolution for our customers. Please continue to monitor our website for future postings, or call customer service at 1.866.449.8358 Sunday through Saturday 6:00 a.m. until 1:00 a.m. EST.
[EVO 4G General] liquidhaste:
Hey not to say that your sprint 4g to at & t 3 g speed test was inaccurate but i can't imagine that being the case since my sprint 3 g is faster than at & t.
[EVO 4G General] chim4ira312:
good reply :)

sigh it seems like the 30fps issue wont be fixed but the other problems will
[EVO 4G General] timkdodson:
It blows my mind that this is the case. If it is, it means I have to return my phone. What other good options are there out there? I am looking at the Galaxy S Pro but I am not hearing good things about Samsung phones in general. I wish I could get a non-gimped EVO! Any chance they will release a new hardware REV that doesn't have this limitation?
[EVO 4G General] timkdodson:
Another exchange with Danielle...

She responds:

"Hi, I am Danielle and I appreciate you sending another email about graphics on your Android device. I understand you want to be able to use certain features with a faster FPS but this does not change the information that has been sent to you previously. The maximum is still 30 FPS for your HTC EVO 4G but I appreciate your input in this matter. If you feel you need more information about this issue, you are welcome to contact the HTC Technical Support team at 1-866-449-8358 daily from 6:00AM until 1:00AM Eastern. I thank you for contacting HTC and please feel free to send another email if you have any other questions. In order to improve our service, I would like to invite you to participate in a survey on the worldwide HTC website at http://survey.htc.com/worldwide."

And then I respond with this:

"Danielle,

You have not answered my question.

Will you release a new version of the phone that is not handicapped - yes or no. Is HTC looking at resolving this problem, YES OR NO.

I have read some other replies from other HTC support personnel posted on the developer forums that seem to indicate HTC is researching the issue for possible resolution in a new hardware revision. Please confirm whether this is in fact true or not.

Please confirm with your supervisor instead of just responding that "this does not change the information" ... Please do not be rude to your customers based on what I think is a very reasonable question.

Thank you,

Tim"

Is it just me or are they getting sick and tired of fielding complaints? I bet her queue is filling up and she is pissed that I will not just go away.

I feel bad for Tier 1 support, but give me a break!
[EVO 4G General] sfox8:
I don't.

If HTC would issue a formal statement about this problem and whether they're going to fix it then they wouldn't get anymore emails about it.

That being said, it's obvious they're getting tired of addressing this issue because they're sending out canned response after canned response after canned response. I'm pretty sure the higher-ups at HTC already know the community is pissed about this issue.
[EVO 4G General] Vinny75:
So finally got a call from Sprint customer service which in turn transferred me to technical support... basically what I expected... we don't have the source we have to wait til HTC releases it. I let them know that was unacceptable and that as the retailer they still have a responsibility to insure compliance. (http://www.developer.com/open/artic...Buy-and-CE-Vendors-Sued-over-GPL-Software.htm).. so basicaly... waste of time but eh
[EVO 4G General] timkdodson:
I guess "Danielle" got sick of me and passed me off to Sara, I got another response:

"Hi Tim, My name is Sara and I will be assisting you today. I understand you’re experiencing a couple of issues with your EVO. In regards to the screen separation issue, HTC has received some reports regarding this issue, and are currently analyzing the potential causes. Most customers are not reporting any issue related to this problem. The issue appears to be cosmetic and should not affect the operation of the device. Additional information will be provided after we finish our investigation of the issue. As for the phone being limited to 30 FPS, Since the HTC EVO 4G employs a unique HDMI output to deliver video in HD quality to an external display, the hardware graphics driver interface on the HTC EVO 4G uses significant resources for the HDMI output and therefore displays graphics at 30 frames per second on the integrated display. This is a hardware, and not a software, limitation. It’s important to keep in mind that content including most movies and television, are created to run at between 24 and 30 frames per second. Because this is a hardware limitation, there is no way to alter this. I hope this information was helpful. I would also like to invite you to participate in our Customer Service Satisfaction Survey at http://survey.htc.com/worldwide. This lets my boss know how I’m doing and also helps us improve your customer service experience.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW25ENA001191.

Sincerely,

Sarah

HTC"

So they are basically sticking to their guns, I guess they didnt think anyone would care about the FPS.

Can somebody run down why I would want to keep the phone? Is and phone with an HDMI out going to have the same issue, or is HTC just screwing us? It is a tough pill to have to return this phone and go without anything until something better comes along.

What would you guys suggest, seriously? What is the next best Android phone on any carrier? N1? What is the best thing that is coming out relatively soon?
[EVO 4G General] Mecha2142:
The next best Android phone is the Motorola Droid X for Verizon. From what I've heard, it's coming out in July. Its CPU and GPU are vastly superior to that of the Evo.
[EVO 4G General] timkdodson:
OK - thanks for the tip. I think I am going to take my EVO back to Radio Shack and cancel my contract with Sprint. :( Too bad I am in love with this thing AND I have a bunch of freaking accessories. Anyone looking for an extended battery? lol <cry>
[EVO 4G General] Fixter:
I wonder what different would you do with 60FPS. Seriously. Try to take over the world? Don't get me wrong, I would enjoy a fix for this as much as the next guy. But in a week and so of the phone been release? Don't be ridiculous. You are WAY overreacting.
[EVO 4G General] timkdodson:
Well, I actually agree with you. I am waffling back and forth on this... but I just feel like it will become more noticeable over time. From what HTC is saying, it is a hardware issue and will not be fixed. Do you think there exists a possibility that devs on this forum could fix it?

The only reason I am freaking out so much is that I have a 30 day window which is rapidly approaching by which I need to either return my phone or live with it. I would be content to wait once I go past that 30 day window, but I am feeling the pressure because if I do not hurry up and return it I am locked in for 2 years. (My wife will kill me if I get a new phone before 2 years is up)

So... I dont know. I'm considering going with the Nexus One because it seems to have good developer support and will likely be first to get FroYo for real and all that goodness.
[EVO 4G General] AdamLJ:
Droid X is humongous, has a "hump" near the rear facing camera, and has no front facing camera.
[EVO 4G General] Fixter:
I can ASSURE you. The devs will fix this as soon as the source for the Evo is out. Thats why things are moving so slow. Trust me. You will not be disappointed.
[EVO 4G General] timkdodson:
OK ...

I'm going to take the plunge on this one and just go ahead and trust you. Whoever fixes this is getting a donation from me, that's for sure. I'm just going to swap my EVO for one without screen separation issues, but I'll give XDA a change to fix Sprint and HTC's screwups. :)

I'm new to Android and these forums but I'm loving it here.

Thanks again!
[EVO 4G General] Mecha2142:
Just to point something out, the phone's size and design really doesn't contribute to its performance. I'm not returning my Evo anytime soon, but I will admit that the Droid X is going to wipe the floor with the competition

...that is, until the dual core Snapdragons make their way into smartphones by Christmas.
[EVO 4G General] Freelancerx:
thank you for having some common sense and not having a hissy fit like some of the people you read about on here, this is a great phone youve said so yourself, and there will most likely be a fix. so you know just enjoy what you have, and what you have right now is pretty much for the best phone on the market...real gamers (as it seems like thats where most of the gripes are comming from, people saying game performance sucks) would be playing games on a psp or ds not a phone...

so thank you.

on a personal note i cant wait for the 30 days to be up then all these complainers will be gone (if they are actually people of their word)
[EVO 4G General] rahb0sse:
I'd love to see this :)
[EVO 4G General] ramiss:
Personally I am more annoyed that there aren't any decent graphics intense games for the Android.
[EVO 4G General] DraginMagik:
fear based rants do not help. they only stir up anxiety and make rational communication impossible.

maintaining a steady and reasoned line of thought will do us more good than loosing our cool. rather than yell/cry/scream/rant 'THAT' something exist, explain why its existence is an issue for you in real world terms.

just my two cents.
[EVO 4G General] AliLaPointe:
So I do a lot of lurking on these forums and was inspired by this thread to shoot HTC and Sprint a quick email. Below is the transcript thus far.

Hello,

I am a new customer to Sprint who ported his number from AT&T, left the iphone behind, and paid a hefty ETF in order to do so. With that said, I am very concerned about the screen separation issues that my new Evo 4g is having. There is noticeable light leak on my phone and the display literally performs a see-saw type action when pressure is exerted on the top and bottom of the screen. My main concern is that dust will get under the screen and will be impossible to get out. For a flagship phone, this is pretty unacceptable. I was wondering how you planned on going about fixing this issue and what timeline you are working with. I am strongly considering returning my phone before the 30 day window expires. Any help/answers would be greatly appreciated.

Ramon

<<<<<<<<<<Then here is the reply that I got >>>>>>

Mr. De Jesus,

My apologies for the issues with the screen you have with your Sprint EVO. We are investigating this situation and would like to capture some more information from you. Would you be kind enough to provide the serial number and IMEI number of your device?

We have found that the problem you are experiencing does not lead to dust under the screen. Obviously your situation is unacceptable. Your device should not be impaired by the screen issue, but it is not acceptable and we understand that. Once we have completed our investigation we will understand how to best address the issue.

Thank you for assistance.

Sincerely,

James Black

<<<<<<<<<<<< Heres what I had to say>>>>>>>>>>>

Hi James,

Thank you for the quick response. As I am sure you are aware, there is considerable talk of the many issues that the Evo is facing. Issues with the screen being loose, the phone being capped to 30fps, and improperly grounded touchscreens are being talked about across multiple forums and user communities. In any case, I truly hope that you guys can atleast fix the screen issues this awesome phone is having. Also, any timeline info or information on how the problem will potentially be addressed would be wonderful. My biggest question, assuming that future versions of this phone will have this issue accounted for, has to do with exchanging the phone for another. Will I be able to exchange my phone for a version that does not suffer from the screen issues? Thanks!
[EVO 4G General] distortedloop:
You guys confirm what I've been thinking lately.

This is the "problem" with the Android phones and the phone junkies like us who frequent these forums. There's ALWAYS something wrong with the current phone we have, and there's ALWAYS a significantly better phone coming out in a month or two, and there's ALWAYS a vastly superior phone coming out in the next six months. Not to mention there's USUALLY something wrong with the network we're on.

I was fairly satisfied with iPhones, as long as I could jailbreak them. The Droid wasn't that tempting, but the Nexus One was too good to pass up. (But sadly, T-Mobile sucks where I live.) Also, the Nexus One is too squirrelly in the touchscreen department. A month or two after it comes out, the Incredible is released and it's tempting, but the EVO will be out soon, so I wait it out and get an EVO.

The EVO's mostly great, but no WiMax in my area (yet, but should be soon), and other than the beautifully large 4.3" screen, WiMax is the main reason to want this phone in my opinion. As great as the EVO is, I haven't had it a full week even before the Galaxy is announced as coming to someone other than T-Mobile...better screen, etc, so maybe return this EVO and wait for the Galaxy...? And dare I say that I've already pre-ordered an iPhone 4 just for kicks? LOL. (Actually, it'll be a fine backup phone, I always carry two, on different networks, with me - I know, sounds crazy.)

Personally, my dream phone would be a Nexus One (it's the best looking phone out there in my opinion) with WiMax/LTE (and it rolled out to my neighborhoods) along with a 4" Super AMOLED screen on anything but T-Mobile, running a Cyanogen version of Froyo with the Desire camera hack! ;-) I can always dream, right?

All that said, and to try to make this somewhat actually on topic, I'm not really upset by the 30fps, since I am not a gamer, and everything I do seems to run smooth as butter. Even so, I'll be glad to send a complaint note to Sprint and HTC to support your guys' efforts.
[EVO 4G General] Fixter:
Amen brother. :D
[EVO 4G General] Vinny75:
I apologize for the delay in response to your email. At this time, HTC Technical support does not have a timeframe for when it will be posted, as it is a completely different department that handles the posting of source code. I do understand that it needs to be posted; I absolutely see your position on this. Unfortunately, the information I have provided you is the only information we have at this time; I apologize that I have no further information for you at this time. Philip HTC Technical Support
[EVO 4G General] :
Yeah I am really upset at this 30fps issue, I mean I got the phone free at the IO conference. It's really good... damn good, it's just redic that this cap has been put in place. More and more it seems like a hardware cap... it probably is one.

I just got service for it like 5 days ago, and now I want to sell it and get the Droid X.
[EVO 4G General] timkdodson:
Since we all recently found out that the XDA-developers have made great progress in removing the FPS cap that HTC claims is hardware, I felt I had to rub it in their face with the story on Engadget.

I posted this via their help forums this morning:

"Hello, I have made many inquiries and you have always said the 30fps cap on the EVO was hardware based. Well, the developers at XDA-FORUMS have removed the cap. (http://www.engadget.com/2010/06/23/evo-4g-loses-30fps-limit-thanks-to-devoted-community-video/) How can you continue to lie to us and say it is hardware based when you have been proven wrong? It is shameful that your company took a great product and intentionally crippled it. Thank god for independent developers who have more respect for the users they serve. Another note: You are in violation of the GNU Public License because you have not released the source code to your product which is required by law. Please do the right thing and release the source code immediately.

Thank you for your time.

-Tim"

I believe if we can just get the source code the awesome developers here will have us up and running in no time with no limits. Now I just need to exchange my screen-peeling 0002 model for an 0003!

Thanks again!
[EVO 4G General] Holyrolla:
I just done the same thing:

Thank you Sarah. I must say that your responses have been swift...

It's funny you mention that you are not withholding the kernel when by virtue of the standard YOU (HTC) have set releasing the HTC Incredible's kernel source a day after the phone was released publicly, you have broken your own standard. To say that it's not being withheld, it's just being withheld by legal (essentially what you said) just has a funny ring to it. Surely your legal department would have QUICKLY authorized it's release to fend off potential lawsuits surrounding it's unreleased status.

It is unfortunate that there are many responses coming from HTC in regards to the 30fps issue, and I can appreciate your cander in reassuring me that your responses were the truth and the official stance of HTC in regards to the 30fps cap being a hardware limitation and therefore can not be changed. Maybe you guys should have told Engadget and the developers who just made that "official" statement out to be a lie:

http://www.engadget.com/2010/06/23/evo-4g-loses-30fps-limit-thanks-to-devoted-community-video/

I'm done here and you can close this ticket as it's VERY OBVIOUS that I'm NOT going to get the truth from you or HTC on this issue. Furthermore, I hear that there are several who are threatening a lawsuit if that kernel source doesn't get released like yesterday as according to the law...

Have a good day!

:D
[EVO 4G General] timkdodson:
Maybe by doing this we can remind them that Android users are of another variety altogether :)

Think of how great it could be if instead of obfuscating things they partnered with the developer community instead?

One can dream!
[EVO 4G General] Holyrolla:
Here's HTC's response:

"Thank you very much for your response. I sincerely apologize for your dissatisfaction with my response. I provided you with the information that I have available. HTC cannot and will not release the kernel without going through a legal process to do so. I apologize for any inconvenience this may have caused you. If you’re like to know more about this, you can call HTC America Headquarters at 1-425-679-5318 during regular business hours. Also, I would like to take this opportunity to let you know that while some third parties have found ways around the 30fps cap on the device, HTC does not condone or support the use of any third party applications or programs. Doing something such as this could possibly void your warranty, or render your phone unusable. Thank you for taking the time to contact us about this issue. I will be closing this ticket for you. If you have any more questions, you can call our Technical Support department at 1-866-449-8358 6AM – 1AM EST, seven days a week."
[EVO 4G General] Estimated Prophet:
They don't condone the use of third party application or programs? *facepalm*
[EVO 4G General] AdamLJ:
Actions speak louder than words. HTC will only get their ass in gear when this limitation is costing them financially. And the only way that is going to happen is for people to return their phones. After 30 days HTC/Sprint has you by the balls. Sad but true.