yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] paintcan:
My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?

Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.

And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.

But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.

I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
[EVO 4G General] Neotelos_com:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?

Where does it say after 30 days I will still be eligible to trade for a new phone?

You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.

What makes you think they wont give someone bull**** about the 30 day policy?

I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
[EVO 4G General] themyst:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
[EVO 4G General] Neotelos_com:
Does it effect credit score?
[EVO 4G General] swatpup102:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.

Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
[EVO 4G General] Neotelos_com:
Read the post edit, maybe it will clear things up for your ignorant mind!
[EVO 4G General] swatpup102:
The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
[EVO 4G General] swatpup102:
That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.

How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
[EVO 4G General] GHOST99K:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.:rolleyes:
[EVO 4G General] swatpup102:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
[EVO 4G General] Aridon:
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
[EVO 4G General] Neotelos_com:
You didn't say that even once and nor did Sprint.

I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!

EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
[EVO 4G General] swatpup102:
Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.

The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
[EVO 4G General] Aridon:
Look guys just my opinion. Don't like it tough.

People that have been doing this awhile know two things:

BuY from a private sprint store and you can run into trouble

Buy from retailer x and if it breaks you can't expect retailer y to fix it

So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.

if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.

If you want sprint to fix it, buy it from them.

Sprint doesn't make the device so before you start comparing apples and oranges think about it.
[EVO 4G General] Neotelos_com:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.

I may end up adding it, but it's ridiculous I should even need it for this particular instance!
[EVO 4G General] Neotelos_com:
Sprint retails to them, what the hell do you mean they can't tell where it came from!?

They register the device right in the store on contract, Sprint pays them a spiff...
[EVO 4G General] swatpup102:
That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?

If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.

I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....

To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
[EVO 4G General] SilverStone641:
hey guys, i'm having the same problem. my screen is coming loose on the bottom left corner. i'm not ranting. i just want my badboy fixed or replaced!:cool:

question is, is there a time limit for getting your phone repaired/replaced? i'm about to leave for a two week vacation and i was wondering if i should try to deal with this now, or wait till i get back and hope they have more stock at that time.

thanks guys!
[EVO 4G General] swatpup102:
If it was me, I'd wait a few weeks so that there are plenty in stock if it isn't messing with the usage of the phone, and make sure you have the insurance plan with the phone, that way you can do it whenever you choose as long as one is in stock.
[EVO 4G General] Neotelos_com:
How are you so f**king ignorant?

The cellular plans and great and I love the phone, I had no intention of returning it so I went with Radioshack's preorder...that means I'd get $50 of that money back in a non-refundable gift card.

Also, as with computers and everything else, if it's defective in 30 days you can exchange no hassle...your logic ****ing sucks.

I worked retail years ago and we'd even take stuff back within 90 days if the customer bi***ed enough (very rare though).

Oh, did I mention laws govern car sales these days too?

I bought mine used from a family friend who own a lot, so I don't know the details...but I know enough to state they exist!

I believe I say I may buy the insurance, but at this point (within 30 days) it shouldn't be a prerequisite for exchanging a defect!
[EVO 4G General] Aridon:
Your retailer is getting paid for your account so go to them to fix your issue. Excuse the part if they know your got it there that was incorrect and I apologize. I believe the rest is accurate.

if your retailer can't help you then return the device and either:

Take your business elsewhere

buy the device from sprintand start over
[EVO 4G General] magicalan:
I was gonna say the samething :)

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[EVO 4G General] Neotelos_com:
Are you even reading my posts?

I've said more than once (one of which is in large print on the main thread post) that all I want is a NEW phone not some re-certified crap that is typically sold at a discount that I wouldn't be receiving.

I also said I don't care if it takes a month, I just want a f**king NEW phone for the NEW phone that I bought!
[EVO 4G General] swatpup102:
So why do you keep *****ing, why don't you take it into the sprint store and say it's deffective, can I get a new one? Or like the other poster said, if the sprint store gives you grief that it wasn't bought from them, take it back and get one from the sprint store.

The supposed "lemon law" for cars only applies if they were given a chance to fix it, like you should give sprint. They still, once again, are not stiffing any pre order customers. You can't veryify that unless you actually GO into a sprint store and say "it's defective, can you put me on a list so that when a new one comes in i'll get it," or do the same at radio shack. Why oh why is this so hard.

And while you're at it, add the $7 insurance plan so that if it happens again in 6 months, you get another new one, and again in 8 months, another new one. Is $7 a month too much for you to have on your plan? What if in 35 days you drop your brand new evo and bust it. Guess what, you are SOL without that insurance plan, and some sprint store will even say no big deal and waive the deductible in cases like that. Sprint really is great for these kind of issues, but if you want to be stubborn and say "They should do ti all for me no matter what, even though they didn't make the phone, I demand a NEW ONE NOW."

If that's the case, go through HTC, they'll be more then happy to help. Otherwise, pay $7, get a brand new one the second they come in, and get on with your life.
[EVO 4G General] boredmug:
I don't really understand the issue here.. I've taken sprint phones i purchased off craigslist that broke to a sprint store and had them replaced no questions asked. NEVER did they ask me where i purchased the phone. When i had my hero, i dropped the damn thing in the toilet and fried the usb. Lol, they didn't even crack the phone.. Sent me a replacement in the mail with no charge to me. i do pay for the insurance, but i've yet to be charged a deductible to replace my broken phone. Now i'm assuming the hero replacement was refurbished, but it looked brand new to me. I would think you could go to a Sprint CORPORATE store and get this taken care of easily. . Show them what the problem is and i'm sure they will have a replacement sent out.. I'm sure it won't be immediate as there is a shortage, but you should get one. The way i see it, even if they send you a refurb. which they probably wont, it's still better than a busted falling apart phone. Dont deal with a franchise store.. they suck.
[EVO 4G General] asrebel:
My Two Cents

I don't want to get into a flame war. It seems to happen in a lot of threads in this forum and it's really pointless...

Everyone is entitled to their opinion on their phone, and subsequently posting their opinion in these forums. Personally, I like HTC, but I do think they have more quality issues than (several) other manufacturers. I've purchased 3 mobile devices from them and every one of them had issues (Mogul, Hero, Evo).

However, I obviously choose to keep purchasing devices from them, which is my (poor?) choice. I guess more then anything I'm disappointed because so many of these new devices have the potential to be the ultimate android hardware platform, but then something gets messed up which takes away from the experience. I also find it shocking that some of these issues ever reach production. Having said all that, there's still a 50-50 chance I'll keep my phone.

Regarding the return policy, I thought if you were within your 30-days you should be entitled to a brand new phone (which I just confirmed with a Sprint representative through chat)....

If I return a laptop, ipod, etc to the original retail outlet I purchased it (and within the return window) I don't get used or re-certified equipment. However, that obviously changes when you are switching retail outlets. Sprint is a retailer, but they are also a service provider. If your retailer was Radio Shack and your service provider is Sprint, you are bound to the exchange rules at your Radio Shack outlet (unless you are utilizing a Sprint insurance claim).

Regardless, I wish you the best of luck moving forward. I know frustrating it can be to drop some cash on a device that is defective or doesn't meet your needs.
[EVO 4G General] Freelancerx:
i understand what op is saying the easiest thing to do if you want to guarantee you get a new phone is simply return everything, get all your money back and then go ahead and buy a new one from sprint....thats it...your going to have to wait a little bit while whatever funds you spend gets returned.. but seems like a no brainer to me...but some people just cant be pleased...here are sprints exchange policy terms, i bought mine from sprint and it looks like i can just get my money back and buy a new one....

you are within your 30 days of purchase there is NO reason why you should be going through an insurance company (which will 95% likely give you a refurbished unit)
[EVO 4G General] Bp3dots:
Radioshack will swap it for a new one. WHEN THERE'S ONE IN STOCK. They can't magically pull one out of their ass for you. Talk to the manager of the store, let him know your issue, and most likely, he/she will work with you about getting it exchanged.

As for Sprint giving you a refurb, ALL wireless carriers do that, and they have for years. But since you got your's at RS, it's not an issue.
[EVO 4G General] Xenithflare:
This is the only post that needs to exist in this entire thread. OP, if you're upset that your phone is defective, inform Radioshack (ie- the place you purchased it at) and have them set aside a phone from their next order. If they aren't getting any in (due to lack of further preorders), they can contact stores that ARE getting some in, and snag one from elsewhere. Regardless, you are going to have to wait like an adult.

I don't think you understand what you got yourself into. You purchased a phone with a launch day SO BIG they had to take pre-orders. This obviously means demand greatly exceeds supply, which in turn means there will be gaps where no phones exist. Thus, any defective units will have to wait for stock replenishment before they can be taken care of. Do you understand yet? There is no need whining and posting angry, unjustified words simply because you demand instant satisfaction. This thread needs to be closed now.
[EVO 4G General] AshMa:
Dude! What is wrong with you guys?! I didn’t read every last comment on this thread so did I miss where the OP said he is demanding a new phone right now? He told his story about his phone having issues and what he tried to do about it and many of you keep calling him out as whining and acting like a child who wants the world to stop and give him what he wants right away.

OP first wrote that he would wait 29 days. Does that sound like a child saying give me what I want right now? AND he said 29 days because he was clearly under the impression that if he did not get a replacement within 30 days, that he would have to settle for a refurbished unit which he doesn’t want to do, shouldn’t have to do AND is something you, me and everyone else who just bought an Evo would NOT want or be willing to accept.

OP thread subject title is off and I’m sure he now understands that the 30 days rule will not apply to people like him because of the fact that the Evo is out of stock. But do we need to call him out for not knowing that he would be okay with the 30 day rule?
[EVO 4G General] Bp3dots:
Yes, I think it's justified to call him out on the 30 day rule, because he could've resolved this whole issue with a call or trip to the store he got it from before posting an extravagant rant about Sprint screwing over EVO buyers. If one of my customers who bought an evo called and said they had issues, it would be a 30 second conversation and they would know that the problem would be fixed.
[EVO 4G General] Xenithflare:
Actually, he did originally state that he wanted a phone immediately. He went to Radioshack, and they didn't have any. So then, because he couldn't get it replaced immediately, he went to Sprint, who offered him their only options, and then he went on this massively useless rant. Here:

I bolded everything in the OPs first post that I consider whining. I'll even step-by-step point out why.

OP is angry his friends' unit is fine, and his is not. That's why it's called a "defective" unit; it sometimes happens, and not to everyone. Pointless whine #1.

This should've been the end of the post, really. He answered his own dilemma. He wants a replacement, so he needs to wait for them to get more. Going to Sprint is a moot point, because Sprint is obviously not going to swap out a handset that they didn't sell in the first place. Thus, none of the next set of whining is valid in any way.

Whining about how Sprint wants to send him a refurb to cover manufacturer warranty. Something they ALWAYS have done. This is nothing new. If the customer is unwilling to take it back to the originating store, this is all Sprint can do. Therefore: pointless whining #3

Throwing himself a pity party, at this point. He's been given options, but none of them involve receiving a BRAND NEW PHONE, IN HIS HANDS, so he's pissed. Sprint is OBVIOUSLY screwing him over. /sarcasm

He's upset over absolutely nothing. Even you, AshMa, should be able to see that. The fact is: he bought it at Radioshack, and he's trying to return it to Sprint. That can't happen. So, Sprint offered him the only thing they CAN do: replacement under insurance or manufacturer's warranty. This ONLY involves replacement via refurbished equipment. The MAIN problem is that he's going about it the wrong way entirely; he should be contacting Radioshack, and waiting for them to bring in a replacement for him. I'm even having to do the exact same thing for a customer at my store. It sucks, but it's the EXACT SAME THING you'd have to do if you got a defective unit from Sprint or Best Buy; wait till they become available. Stock just doesn't magically appear from the back room when it's needed.