[EVO 4G General] timkdodson:
"Danielle" from HTC got back to me with the standard canned message reply:

"Hi, I am Danielle and I would be happy to assist you today. I understand your frustration concerning several screen issues with your Android device. The EVO 4G does have a maximum frames per second (FPS) of 30. This decision was made to enhance the overall performance of the device. At this time, we do not have any information on when or if a software update will be available to change the FPS. You had another question about this issue with the screen separating from the bottom of the device. HTC is aware of this issue and we are looking into it. HTC and Sprint should announce additional information once it becomes available. I thank you for contacting HTC and please feel free to send another email if you have any other questions. In order to improve our service, I would like to invite you to participate in a survey on the worldwide HTC website at http://survey.htc.com/worldwide."

I responded with this response:

Hi Danielle,

I suggest you read all 81 pages of this post: http://xdaforums.com/showthread.php?t=699290 which goes into great detail the saga of the developer community finding and then trying to resolve the issue with the EVO.

You are telling me that the graphics is capped for PERFORMANCE reasons... that is just the craziest thing I have ever heard. The Droid X will have no such "enhancement" and will perform much, much better than the EVO. Google's Android Development team has publicly stated that 60fps has been and will always be their target. The reason I bought the EVO was because it has an incredibly screen and incredible processing and graphics power - I just found out, through you, that HTC intentionally handicapped me from enjoying my phone and negated one of the major reasons I bought it.

If Ferrari sold me a very expensive and nice car with a super engine in it, but told me it is designed to only drive 55mph because it provided better gas mileage and "overall performance enhancement" That would be unacceptable. In the same way, your response to me about my phone is completely unacceptable.

So the only question that remains is, is HTC looking for a fix for this issue? If you are not, then I will return my phone and take care to stay away from HTC phones in the future, since they have unadvertised limitations on them. If you ARE looking for a fix, I will wait for the fix and have my phone replaced under warranty when the new "non-gimped" phones come out.

I am trying to tell you how much I love this product, but you are making it very hard for me to love it. If only for this issue and some of the other well advertised (and sure to be fixed soon I'm sure) issues like screen separation, this is a great phone.

My only other option is to wait for the Samsung Galaxy S Pro. Unfortunately, I have already spent over $150 in accessories for my EVO and fallen in love with (most of) it.

Please let me know Danielle, what is your response to this? Are you going to rectify your mistake and fix this phone, or should I give up on it and move on to a manufacturer who clearly respects its users more?

Thank you in advance for your time!

Sincerely,

<my name>