yashsingh1/xdaforums huggingface dataset:
[HD2 General] Geeba:
I sent my HD2 to htcphonerepairs, the service is good until you have an issue... My HD2 came back and the screen worked for a day then stopped again... I sent it back and they said they would look at it within 3-5 days - 10 days later they finally did, firstly they told me it was a batch of dodgy digitizers... then nothing again for days... then they called me saying it was a No Fault Found and I would have to pay for it to be sent back plus an admin charge... strange how it went from dodgy digitizers to no fault and a charge... they even said the Tytung ICS ROM that was loaded was causing it.. and my CPU was wearing out.. eermmm yeah all right mate!

Bloke on the phone was cocky and completely dismissive... beware my advice...
[HD2 General] geronemo:
ASA as much as I liked the built of hd2 which was better than my now GNex. I have to say that phone was a lot of trouble and my last HTC phone for a long time to come.

My advice just sell your hd2 for whatever its worth and get a new phone. You will save money in the long term and a lot of headache.
[HD2 General] bib*oops:
A personal opinion which I don't subscribe to!:cowboy:

Regards!
[HD2 General] guv_nor:
:good: just tried it - aok now. huge thumb up @AEBobby, cheers mate
[HD2 General] dio62000:
Got my phone back today from HTC. Very quick I must say! They've replaced the screen module and updated the software (whatever that means... it turned out I had to make a few changes to my backup, so maybe it has a new Manila version, I don't know).

Anyway, let's hope my screen problem is solved now. So far so good ;-).
[HD2 General] otacon:
Got back my phone after it spending 4 days in the workshop, and I must say, I AM IMPRESSED!!! HTC Malaysia changed my housing (I know because the dents are gone), new screen, new software... everything is new!!! It's like using my phone for the first time...

Hopefully the screen problem is solved once and for all...
[HD2 General] dio62000:
Mine seems to be working fine now! No freezes so far and I noticed the hardware keys aren't loose anymore (they were a little before).
[HD2 General] uygar2580:
hi my hd2 has same problem with my touchscreen. :(is sending to repair only way to solve ?
[HD2 General] uygar2580:
My device touchscreen is not working after standby mode. I decided to send it to repair, i downloaded stock rom and installed from sdcard. Everything changed into stock. After installation touchscreen responds again and its now working well. I hope this problem never come back.
[HD2 General] vince2773:
I really hope it doesn't, but if I were you I would be prepared to see it come back.

I had the same problem one month ago and reflashing the stock ROM (which I was on anyway) a couple of times seemed to solve the issue.

But after a while there it was again. I sent it back for repair and I am told I should have it back the day after tomorrow.

Best of luck to you.
[HD2 General] uygar2580:
You're right. I bring it to service soon. There are some issues continue.
[HD2 General] nazzza:
same problem here.

Phone never dropped, and after weeks, probably months, I have not installed nothing new, touchscreen just stopped working!
[HD2 General] skilty:
same problem started for me today.... tried everything... new rom, stock rom, task 29 etc

followed a video from one of the threads to revert to stock rom and spl but my SPL number did'nt look the same as on the video... can anyone confirm if they have the same spl as this....

SPL-3.03.0000 XE?????

just want to make sure before I send it back to HTC - got stung with my old diamond last time by not reverting to stock SPL before sending it back....ooops :o
[HD2 General] zhiheng:
same thing happened to me also, called HTC and will send the phone to them tomorrow.

The rma email I got said 'All units will be charged a triage fee of $39.00', i thought it could be free:confused:
[HD2 General] qnzfin3st5abi:
this sh*t happend to me tday,,,after messin around wit it figured that if you u press home key (or any other key except end key) after locking ur device nd then unlock it,,then thd screen wrks fine with no problem wth touchscreen....ihope it wrks fr u guys if nt or even if it works..mssg bck..:):):o
[HD2 General] Nilee:
This crap also happened to me today. I also tried pressin' a key ( not the end key ) and then I tried to unlock it with no success. My touchscreen is totally not working. I can't even get out of the lockscreen so I can't even test if the hardware keys ae workin'. This sucks. I also don't have no guarantee or somethin' for my phone no more so what do I have to do now? Do I have to throw my expensive phone away or what?
[HD2 General] ezee_gee:
http://xdaforums.com/showthread.php?t=635426&page=5
[HD2 General] naucnik:
htc hd2 touch

touchscreen is not the problem on hd2..the problem is the lcd change the lcd and it will be ok..because the touchscreen is conected on the lcd flex (ribbon)

i have repaired more then 10 hd2 on all of them the problem was the lcd..
[HD2 General] sotelo210:
has anyone found a solution to the hd2 screen not responding to touch (other than sending it in for repair, replacing digitizer, or getting a new one)

The problem with mine is screen is not responsive when locked and screen is left on home screen but if i lock the phone and screen is on mail tab or calendar tab any other tab other than home tab when locked screen will be responsive and this is frustrating because i do not have money to replace or fix phone so im stuck with this one for about 2 mths so if anybody has a solution to this problem please post

Thanks
[HD2 General] nedevg:
Others have told it number of times, just send it to repair. The phone should still be under warranty - it first appeared 15 months ago and comes with 24 month warranty. So unless you have oxidized it or voided the warranty in some other hardware way, just uninstall HSPL and send it to customer service. I just got mine yesterday with brand new TS.
[HD2 General] nedevg:
Instead of thinking call HTC Customer Service, they'll tel you if you device is under warranty:). In Europe it has 2 years warranty, I don't know how's it in the US. And it is available to everyone, without proof of purchase. That said, warranty would be voided if you or the person how sold it to you have already open the phone.

PS I'm pretty sure my problem came from hardware buttons as pushing them likely deactivated my TS. Remember that these buttons are technically part of the touchscreen.
[HD2 General] Joanna87:
I found the same thing, but after a couple of weeks of successfully using that method, my screen has become entirely unresponsive. I'll be sending it away for repair (after flashing it back to a stock ROM and SPL).
[HD2 General] d16soda:
im about to send my phone back in..,.. completely unresponsive. would anything be void because i have android on it?
[HD2 General] flipit6370:
I had the same thing happen to me. All of the sudden the touch screen went out. And the only way to unlock the phone was with the green button and even then the touch screen would stop working after a few seconds. I called HTC they gave me a ARM. Sent my phone in from nc to tx they got it on Monday and on Tuesday I got a email with a tracking.number. I thought that maybe they just return it with no repair. I was nerves to see what they did. The fed ex guy came by and handed me a smashed up box. I open it and BAM! New screen. Lol one day that's all they needed that is awesome service. So to every one with the problem. Just call them and send it in. That's my story. I know they should have fix the screens before releasing the phone. But I think there service was awesome. So good luck to everyone.
[HD2 General] flipit6370:
Yes..... just flash the Rom through the SD card and it will wipe everything to stock. If you use t-mobile down load the Rom from there site, and use that.
[HD2 General] jbl200:
bad screen

I have the same issue.I was running android 2.3 and when I got used to it and decided that this will be my permanent os .... the screen crashed.

Reverted to sock spl and rom.

The phone now it's @ HTC for fixing.

In theory there should be a new screen for this phone, checking multiple videos on the internet revealed that the new screen it's different.We shall see.
[HD2 General] KrewsialNL:
--- 10 char
[HD2 General] dorinpetrean:
Too much mechanical pressure!

Too much mechanical pressure at soft keys contact area will damage your touch screen!

Solution - service warranty backup which will save your money.

Even if your Leo doesn't respond fast enough as you expect, I would highly recommend to do a soft reset or you may simply take out the battery, saving time.
[HD2 General] jjunaidd:
How much did you end up paying for it?
[HD2 General] noellenchris:
I had the same problems, replaced under warranty.

But, I did notice that mine was caused by my buttons sticking. Nothing was obvious with the buttons, but it would seem that if I unlocked the screen by tapping instead of pressing the button it would work more often. I also noticed that the charge slot is located extremely close to the bottom of the buttons, and likewise if I wiggled the charger connector it would mess with the buttons and also the touch screen. It seemed like the buttons have several contacts ie. (turn screen backlight off, disable touch screen) and what ever other functions the button does etc. Anyhow that's my 2 cents and the issue I had.

The replacement is fine except the speaker seems like it rattles a bit with volume up. I'm going to return this one too towards the end of the 90day warranty on this replacement.

Chris
[HD2 General] sohil:
have any one tried by changing lcd density?
[HD2 General] KrewsialNL:
waiting...

For my HD2 to return from the repair center here in Bucharest.

They took it in without any problems (my phone was purchased in Holland) and I just noticed in their RMA system that it currently is in repair.

Same issue. Faulty digitizer+buttons+unit getting warm right above the hardware buttons below the screen.
[HD2 General] attractor:
Sticking the fingernail between the screen and the phone worked. Screen became responsive again. Holly s!!!t. It must be the red button that cause the problem. I cannot be doing that every time.
[HD2 General] hd2life:
Will replacing the touch screen fix this problem? I am weary close to selling my HD2 but i don't want to :(....
[HD2 General] spoon_me:
How much would it be to when you send it to htc?
[HD2 General] camillo777:
For mine it was 3 weeks.
[HD2 General] geronemo:
I have the same problem and i need your help please help me out.

I do have the tmobile ROM but i had installed hardSPL and i will i guess have to go back to the original SPL that came with the phone, right??

please let me know how to do that as my phone is not responding to touch.

thanks
[HD2 General] geronemo:
My touch screen is not working aswell.

Who should i call Tmobile or HTC.

Also i am sending the phone back should i take my 16GB microSD out as it has imp private stuff like family pics. docs. etc.

please let me know thanks.
[HD2 General] geronemo:
I have the same problem, i am using stock latest Tmobile rom and android 2.2.1. from sd card. The problem is the touch screen is not responsive at all. the hardware keys work fine, i can accept an incoming call using hardware buttons.

Now i have hardspl installed on the phone and the phone in under warranty as i bought it in July.

Can you please tell me how to revert a stock spl so i can send the phone to HTC and let them deal with it.

I have a 9 hour. exam coming up next month so i don't want to spend 2-3 days trouble shooting and going though task 29 etc. :(

thanks :)
[HD2 General] fred_up:
Yes you must return everything ROM/RADIO/SPL to origional or an allowed update ROM.

You can either put the phone into BootLoader Mode and connect to the PC then run HSPL3 and select the SPL version for your ROM but ending in .0000

or you can download the t-mobile ROM from T-Mobile site (if it is a TMOUS) or the HTC site (if anywhere else), extract the files and rename the largest one to 'leoimg.nbh'. copy it and nothing else to a 4GB (or less) SD Card. Put the phone into BootLoader Mode and follow the instructions.
[HD2 General] fred_up:
I would suspect that you contact T-Mobile.

You should take out the SIM card and the SD card.
[HD2 General] Contactor-E:
I found a solution for me when the problem occurs:

Hold down the vol down button and then press down the power button for a few seconds (~3-5).
[HD2 General] geronemo:
Ok, i have tmobile USA, this is what i see when i press the vol down button and power the phone:

PB81120 SS-B3

SPL- 2.08 HSPL 8G XE

0x05

CotullaHSPL 0x40

I downloaded the rom from tmobile which i think is 2.13.

Now i already had the official ROM installed all i need is the original SPL or that i can claim the warranty, please correct me if i am wrong here.

Also i don't even remember which radio i have installed, how do i check that??

should i just run the HSPL3 and go with it or get a 4GB microSD and follow the 2nd procedure.

Please let me know.

Thanks alot.
[HD2 General] fred_up:
If you flash the 2.13 ROM, then that includes a RADIO - so ROM and RADIO will be back to stock. Run HSPL3 and select 2.08.0000.

You will then be able to return the phone under warranty.
[HD2 General] geronemo:
Just one last question bro, when i connect my HD2 to install original SPL using usb should it be booted up normally like on lock screen or should it be in bootloader mode (pressing vol down and powering the phone up).

Thanks.
[HD2 General] handyman76:
hello sir, haven't try it yet since my hh broken at keypad flex cable during opening the pcb :(

anyone else try this tricks and work ?
[HD2 General] hd2life:
Is there anyone with Euro HD2 that has the similar problem with the touch and the hard keys?Could this problem be caused by the touchscreen not being soldered to the LCD, it doesn't seem the touchscreen is dead since when it comes back to life it really works well. Maybe the heat from the device loses the contact, i want to test this theory,I just need to find a small torx screwdriver....
[HD2 General] Contactor-E:
Hi,

I don't think that heat from the device is the culprit because the problem occurs also when the display was turned off for hours.
[HD2 General] mystik610:
Doesn't necessarily mean that PERMANENT damage was done to the phone when it did get hot....damage that would affect the phone even if turned off and allowed to cool down over a long period of time.

If the heat melted the contact points between the digitizer and main board (my theory), then it will have issues no matter how 'cold' the phone is. In fact, once electrical components are damaged by heat, they actually tend to work again when they've re-heated up enough to melt and 'reconnect' the contact points (ie, wrapping a dead xbox 360 in a towel makes it work temporarily).
[HD2 General] Azhturion:
I have the same the issue with the god dammit red button and the faulty digitizer. But I have some problems:

1) I bought my HD2 from mercadolibre.com and the dealer never gave me the invoice. The bought was in july. I tried to contact him and he never replied my mails back. >:(

2) I live in Mexico, far away from north border so I can't go to USA.

3) I called to htc and they told me that htc latinoamerica can't repair my hd2 because they aren't selling hd2 yet. The gave me 2 options: call to htc USA or send them an email requesting a repair inquiry (shipment and diagnosis should be included).

I don't know what to do. Should I send to USA? (But the shipment and repair could be very expensive) or get the digitizer from ebay and repair by my own or by a local technician?

I'm desperate because this is getting worse.
[HD2 General] geronemo:
Well atleast you can use your's, mine doesn't respond at all.

Also i have the one with yellow reset button so the problem is with both.

Findout about how much will it take to ship etc. and return the rom, radio SPL to original as mentioned above, that is what i am trying to do also.

Best of luck.
[HD2 General] geronemo:
I followed LEOIMG instrctions you gave me.

This is what it says now:

PB81120 ss-B3

SPL-2.10.0000 8G XE

MicroP (LED) 0x05

MicroP (TOUCH) 0x40

Can you please verify if my SPL is the correct version now,

Thanks
[HD2 General] jonnyt0833:
I encountered this problem while running MDJ revolution NAND. All of the sudden, the screen would not slide to unlock. I could still receive text messages, etc., but the screen seemed to be asleep.

I reflashed the NAND Rom, and after a while, the problem seemed to rectify itself. now it has been going for 2 days with no problems. is my hardware failing or can we conclude that this is an android on the HD2 issue?
[HD2 General] geronemo:
definately a hardware problem your digitizer is failing and you should claim the warranty if possible.

i was having this problem with android on sd using superfroyo from darkstone, but the problem is also happening in WM running official ROM, so i reflashed my phone with original SPL, Radio, ROM and still have the problem.
[HD2 General] pashaa1:
Same problem here ...

I was kind of going insane with this major issue untill i rtealized there are so many other people in the same situation ... The screen is totally dead, hoever the hard buttons still work and i can receive text messages, emails and even phone calls that i am answering using the green hard button.

Anyway, i just got off the phone with tech support, and if the soft reset and master reset does not solve the issue, number one, and if the color of the little square dot under the camera when you remove the battery, is white/ light grey, then they will send you another phone. You do understand that they will try to find a way to prove you that you went further than just removing the battery and tried to open the phone for self-troubleshooting.

:(The bummer is that i had to wait 7 to 10 days to receive the replacement unit so i took their offer to get it " express delivery " for an extra $20.00 ( bastards ) directly added to my next bill.

Cheers !
[HD2 General] jonnyt0833:
went to the tmobile store today and they told me i would have to call a 1800 number and talk to a rep. and tell them the problem. makes no sense to me why they can not just give me a new hd2 as mine is covered under warranty.

Im really thinking about selling the new one on craigslist and picking up a samsung vibrant. the hd2 was working well with nand, but after months of tweaking and hacking my phone, i really just want a user friendly android phone.

i hear rumors about the iphone 5 coming to t-mobile. i hate to say it, but apple really does make the best products...
[HD2 General] snis:
i have a same problem..

sometime work sometimes not..

after standyby never work.. i need press many times the bottons to begin working
[HD2 General] detroja:
[Solved] HTC HD2 Touch screen not working, not responding, frozen

The Problem: My HTC HD2 touchscreen has progressively gotten worst over 2 months. At first, the keyboard was typing up wrong alphabets, then major function keys begun to malfunction, and later the whole screen.

This instruction may apply to Tmobile USA users. In my search for a Do-It-Yourself fix, I searched internet for several days to no avail. Amazon.com sells Touchscreen and Digitizer but their results were inconsistent; the replacement also required time, skills & instruments that I do not have.

Tmobile: Tmobile (800 number) asked me to restore OS, but it did not work. They asked me to take it in the Tmobile store. The store associate looked at the phone, but they did not want to do anything with the phone as I did not buy my phone from Tmobile - they directed me to HTC or a local repair shop. Local repair shop was going to charge $100 for a repair and turn around time of 15 days.

HTC : I called HTC (888 356 2375). As the phone was still under warranty, they offered to take a look at it & repair it. HTC also mentioned that if the warranty is void for any reason, they would charge $39.00 for a triage fee and call me to confirm the repairing cost (in addition to triage fee). HTC mentioned that any illegal softwares found on the device would void the warranty.

Restore to OEM:

I had to restore my softwares to OEM as I installed a newer radio, HSPL, MAGLDR, and a custom windows ROM. To do so, following ROM was flashed :

RUU_Leo_1_5_TMOUS_2.10.531.0_Radio_Signed_15.34.50 .07U_2.08.50.08_2_Ship

Flashing above ROM restored ORIGINAL OEM radio, SPL, and Windows ROM. It also removed MAGLDR.

After restoring softwares to OEM, I sent the phone in. The repair was done by HTC without any charge. After sending the phone in, I had my phone back in 1 week - fairly quick service compared to all the other options I had at hand.

In the process, HTC kept me informed via email regularly. I talked to several HTC reps and they were very accommodating and courteous. I will buy HTC again despite the touchscreen problem.

Enjoy.
[HD2 General] geronemo:
Nice to see you had a good experience, i got a new one from tmobile and have to send mine back. Just a though that if your phone wasn't in warranty which i think is 1 yr. than your experience and mine and everyone else would have been different because we all would have to pay around $100+ to get it fixed.

HTC should wake up and start using better hardware to begin with, the 1st HD2 i got had a dead pixel with in 3 days of purchasing it, 2nd had the digitizer problem.

Now i have to pay $5 every month because i have signed up for extended warranty because onces the 1 yr. warranty runs out and the phones has a problem i will be screwed again.

So for me i will think twice before buying HTC again, although i have been using their phones since 2008.
[HD2 General] kniquenox:
same here. for some strange reason and out from no where, the screen starts working again. ONLY again will it stop responding again when i press the BACK BUTTON, somehow when pressed messes up the screen.. tried it several times... geniuses of the world., can you please help us and tell us whats going on and how to get this resolved? :(

worse thing is we dont have any HTC service center near my area... totally screwed...
[HD2 General] detroja:
Simply, check out my previous post. Even if you do not have warranty, still call HTC and get an estimate, if possible.
[HD2 General] wachholderzwerg:
nice! I´m not the only one with this problem! :p

Today, my hd2 display didn´t work anymore. Before I ran NAND Android 2.3.2 from tytung and in the first moment, I thought it was a rom fault. But it seems, that it isn´t.

Talked to htc in Germany an to o2 to send my phone back to get it fixed. Got a couple of problems to get the right stock rom version, not to loose my warranty. I hope it should work.

The next time, I run android only from sd card, so it´s lot more easy to restore everything back to normal...
[HD2 General] geronemo:
Exactly, for some reason in my experience it's always better to run the OS that came with your phone, the more you drift away, the more problems you have.

I am running stock win ROM and SD android Darkstone superfroyo on top of that.
[HD2 General] aljinn89:
warranty problem

hi

ive been having the same touchscreen problem for a while.. but now it just completely stopped working? the problem is i moved to south africa and wen it happened i thought ill replace the digitizer so i opened it then i found out its a defect, so wat should i do since i took the void sticker out?

can anyone help please? or if anyone knows how much htc will fix it for, or will they send me a new one eventhough the sticker is out
[HD2 General] geronemo:
Your chances of HTC fixing it under warranty are slim, they might refuse, they might take a fee you can call them and ask them.

Never take warranty stickers out if your phone/device is under warranty.
[HD2 General] kampf:
My experience was similar to Detroja. HTC were very helpful and replaced the digitizer without charge with a one week turnaround.

My Nexus One might return to being my primary phone due to power draw issues with NAND Android ROMs, but the HD2 reminds me that HTC makes other marvelous phones and that anything smaller than four inches is too small.