[EVO 4G General] vinscuzzy:
Here's my responses from HTC. For what is worth, I'm NOT returning my evo, but I wanted to say things a company would not wanna hear, ie references to the iPhone. I have no intention of getting an iPhone btw. It's a long letter, but I thought you guys may get a kick out of the responses....

ME:

I've used your products all the way back to the ppc6600, to the 6700, to the 6800, to the diamond. I had a brief switch to the palm pre but quickly realized I wanted the hero. Unfortunately the radio shack I had bought my pre from didn't carry the hero, so I tried out the Samsung moment. I kept that phone for about 6 months but always felt like it wasnt built as well and was missing the "wow" factor of my previous HTC phones. Then, the EVO appeared, and I had to have it. From the second I received the phone, I felt like I was back home. The wow factor was exceeded by the pure performance of the device, I was very satisfied. Then.... I tried some games out and oddly enough was less than impressed. I knew the specs were more than capable enough to handle todays Android games, but it barely out performed my Samsung moment, which was never known for being a powerhouse in the performance department. I then searched the internet looking to see if other people were having the same issues. This lead me to discover HTC had capped the fps to a measly 30 frames! I was not happy. Here I was holding the most sought after phone in Sprint history, and it was being outperformed by phones 2 years older than it. Please HTC, fix this issue! I had read posts from many unhappy customers with HTC phones in the past, but never shared the same opinion. I always had good experiences with your products, and having this devotion compromised is not a good look for your company. PLEASE RELEASE A FIRMWARE UPDATE TO ADDRESS THIS 30 FPS CAP! It's stifling this otherwise beautifully designed device. Don't let the iPhone 4 out do us! Thanks for listening!

HTC:

Hello,

Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry about your Sprint EVO 4G by HTC.

I understand how important it is for you to have this information about your device. The EVO 4G does have a maximum frames per second (FPS) of 30. This decision was made to enhance the overall performance of the device. At this time, we do not have any information on when or if a software update will be available to change the FPS.

ME:

Thanks for the quick response. Other users of the evo have also posted your responses on various forums. I understand you're a big company, with many phones, and MANY customers. I know you can't respond "Personally" to every complaint and while I appreciate the effort, and response, it is plainly obvious that this is a canned answer, not written by you, serving as a blanket statement to cover the many unhappy customers you have. While I don't expect a date, or a promise of an update to fix the issue, I do expect an answer of how capping the fps of a phone can be justified as a way to "enhance" the performance of the device. It actually appears to do the opposite. The nexus one, and the incredible have the same processor and similar components as the evo, and your designers didn't feel the need to stifle those devices to "enhance" performance. This should be an option given to the user to decide. Perhaps a battery saving mode, and a* performance mode. I apologize if I'm coming off angry or condescending, but I do feel you owe your customers an explanation. This phone, from its first appearance, has been touted as the first iPhone killer. I've read where many people left the iPhone to get the evo, and how disappointed they are, and will likely return their evos for the iPhone 4. The reason I stay away from Apple products is because of their decision to not give users control of their device. Not giving your customers the option to choose how their device performs sounds very reminiscent of Apple. Please send this on to your superiors, and tell them to look around the internet to get a feel of how disappointed many people are. Again I apologize for going off on a tangent, and hope your response will give me a better technical understanding of why this decision was made to cripple this otherwise beautiful device.

HTC:

Thanks for your response.

HTC Engineers perform several tests to see how a device will function best and when these tests are finished they work with the Service Provider to design a device that meets their specifications. The FPS improves the overall functionality of the device.