[EVO 4G Android Development] Tilton53:
Wasn't very hard. XD

06/06/2010 05:38:58PM	System: "Please wait and the next available specialist will be with you shortly."

06/06/2010 05:39:04PM	System: "If you are chatting today for Technical Support, please call (888) 211-4727."

06/06/2010 05:39:10PM	System: "."

06/06/2010 05:39:18PM	System: "Thank you for waiting. At Sprint, we take your account security seriously; please be prepared to provide your account PIN or security answer. If you haven't created them yet, please visit Sprint.com/pin."

06/06/2010 05:39:21PM	Session Started with Agent (Brandon P)

06/06/2010 05:39:21PM	System: "Thank you for contacting Sprint. My name is Brandon P. In order to better assist you, may I please have your first and last name?"

06/06/2010 05:39:21PM	BLANK: "Performed a factory reset on my Evo4G and lost data service."

06/06/2010 05:39:38PM	BLANK: "xxxxxxxxxxx"

06/06/2010 05:40:15PM	Agent (Brandon P): "Hello, I hope that you are having a really great weekend. How may I assist you today?"

06/06/2010 05:40:39PM	BLANK: "I peformed a factory reset on my Evo4G and have lost my data service"

06/06/2010 05:41:47PM	Agent (Brandon P): "Thank you for this information. May I please ask if you see an error code displayed on the screen of your phone?"

06/06/2010 05:42:51PM	BLANK: "No"

06/06/2010 05:43:15PM	Agent (Brandon P): "May I please ask if you are currently able to access the Internet services on your phone?"

06/06/2010 05:43:39PM	BLANK: "I can not it tells me there is no data service aviable and asks if I would like to turn on wifi"

06/06/2010 05:44:36PM	Agent (Brandon P): "Thank you for this information. At this time please access the Dial pad on your phone and press ##3238#"

06/06/2010 05:45:01PM	BLANK: "View or Edit Mode?"

06/06/2010 05:45:08PM	Agent (Brandon P): "Tap Edit Mode."

06/06/2010 05:45:18PM	BLANK: "It requests a password"

06/06/2010 05:45:48PM	Agent (Brandon P): "To provide you with this information, I will need to access your account. For account security and verification, may I please have the **********-********** digit PIN number on your account?"

06/06/2010 05:46:02PM	BLANK: "********** is my pin"

06/06/2010 05:47:45PM	Agent (Brandon P): "Please enter ****** for the password."

06/06/2010 05:48:32PM	BLANK: "ok I am not at a menu"

06/06/2010 05:48:37PM	BLANK: "now at*"

06/06/2010 05:49:04PM	Agent (Brandon P): "Thank you. Please access the Dial Pad again and press ##3238#"

06/06/2010 05:49:28PM	Agent (Brandon P): "Tap Edit Mode."

06/06/2010 05:50:48PM	BLANK: "ok"

06/06/2010 05:50:58PM	BLANK: "same password as before?"

06/06/2010 05:51:07PM	Agent (Brandon P): "Yes, then tap OK."

06/06/2010 05:51:15PM	Agent (Brandon P): "Tap Data Profile."

06/06/2010 05:51:23PM	BLANK: "ok"

06/06/2010 05:51:25PM	Agent (Brandon P): "Press the Menu Key, then tap Restore."

06/06/2010 05:51:34PM	Agent (Brandon P): "At warning prompt, tap OK."

06/06/2010 05:51:43PM	Agent (Brandon P): "Tap OK to reset HTC EVO or it will automatically reboot."

06/06/2010 05:51:52PM	Agent (Brandon P): "Upon reboot, HTC EVO will perform Hands free activation.

When completed, tap OK."

06/06/2010 05:51:52PM	BLANK: "it's rebooting"

06/06/2010 05:51:57PM	BLANK: "ok"

06/06/2010 05:53:34PM	Agent (Brandon P): "HTC EVO will then check for a PRL update.

Tap OK when prompted."

06/06/2010 05:54:16PM	BLANK: "it's starting the hands free activivation"

06/06/2010 05:54:44PM	Agent (Brandon P): "No problem. Take your time."

06/06/2010 05:55:12PM	BLANK: "updating prl"

06/06/2010 05:55:41PM	BLANK: "ok"

06/06/2010 05:55:50PM	BLANK: "it's done"

06/06/2010 05:56:48PM	Agent (Brandon P): "HTC EVO will check for a firmware update.

Tap OK when prompted."

06/06/2010 05:57:02PM	BLANK: "i did"

06/06/2010 05:57:07PM	Agent (Brandon P): "The phone will then return to home screen."

06/06/2010 05:57:16PM	BLANK: "mhmm"

06/06/2010 05:57:54PM	Agent (Brandon P): "After the phone has returned to the home screen the Data services should be restored on the phone."

06/06/2010 05:58:11PM	BLANK: "yes it appears to be working perfectly now"

06/06/2010 05:58:15PM	BLANK: "Thank You"

06/06/2010 05:58:34PM	Agent (Brandon P): "No problem, and you're welcome."

06/06/2010 05:58:41PM	Agent (Brandon P): "Did you have any additional questions that I can address for you today?"

06/06/2010 05:59:01PM	BLANK: "no that was it, seemed kind of useless having a smart phone with no data"

06/06/2010 05:59:26PM	Agent (Brandon P): "I would agree. Enjoy your new phone."

06/06/2010 05:59:31PM	Agent (Brandon P): "It was my pleasure chatting with you, and I'm glad I was able to resolve your issues. You'll receive a very short survey as we close the session. If you don't mind, please take a moment to complete it and let my supervisor know how I did! I'm evaluated"

&nbsp	on my efforts to completely resolve issues such as yours, and I'd appreciate your feedback. If you have additional feedback you would like to provide, you may email sprint.customerappreciation@connextions.com- Thanks Again!

06/06/2010 05:59:53PM	Session Ended