[EVO 4G General] EliWay:
Update 9/22/10: Our 30FPS Saga has finally come to an end. HTC has released an OTA that officially uncaps the evo! HOORAY! To all of you who have contacted Sprint and HTC: THANK YOU! It made a difference.

If you are unrooted, simply go look for the update under your phone's settings.

If you are rooted and want to keep root, head over to developer section and download one of the many ROMs available with the latest OTA 3.29.651.5 .

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BREAKING Update 9/21/10: So after almost 4 months, it seems like HTC is finally set to release an update that will officially uncap our EVOs!

The update will supposedly be released tomorrow. Will update this post when/if it happens.

Sources: SDX-Developers, PPCGeeks

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Update 6/14/10: Got a call from Dan Hesse's Office(CEO). Here's what happened:

1. Sprint has reached out to HTC about this issue. They acknowledge the problem and said they are working on a Firmware update that will address this. However, they could not give us an exact time frame.

2. The engineer at HTC encouraged us to go to HTC support and send emails to them about this issue so it gets more attention internally, and hopefully speed things up.

Also, I asked her to relay a message to Dan Hesse, Saying that this might not seem like a big deal at first, but it is in fact a huge one. Customers, especially those coming from an iPhone, expect their phones to "just work", and even if they don't notice it at first, that 30fps cap will get them frustrated at some point, and they will erroneously attribute it to developer, the phone or Sprint, hurting everyone in the process.

She also said Sprint wants this resolved, but they are pretty much at HTC's mercy right now.

Alright boys and girls, it's time to bother HTC!

Visit HTC support here:

http://www.htc.com/us/support/e-mail

and send your Email to them.

At this time I would advise against sending "template" emails because once they start receiving several of the same they can just filter them out. Remember, they are a huge company, they have the tools. Speak with your heart this time.

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Update 6/12/10: Check out the end of this post. Help us contact HTC and Sprint about this issue. Even if you don't own an Evo. HTC got away with it twice already. Let's at least make sure this issue is well known. Like a developer said:

Update 6/11/10: I got a response from one of Sprint's executive team. He has asked the product team to investigate and will follow up with me afterwards. Will keep you guys posted.

HTC is capping all graphics , 2D AND 3D, at only 30fps max. This is having a negative impact on the responsiveness of the system in general, and for developers that rely on real time game development.

See this:

http://groups.google.com/group/andr.../1f0bd2cccc047ac3?show_docid=1f0bd2cccc047ac3

And this:

http://code.google.com/p/android/issues/detail?id=8942 Please star the issue on that page so more people, and hopefully htc, will be aware of the problem.

I have also tested this app:

http://www.typhon4android.org/androidbugs/droid2dtest-21/

When I run the app, "Clock FPS" is trying to push 60fps but it is limited by the display at 30hz, only to show 30fps max.

This also explains why the evo 4g is consistently getting terrible graphics benchmark scores. The Nexus One, despite having the same processor and gpu, is not affected by this problem.

Is this ever going to be fixed?

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CONTACT SPRINT AND HTC:

Star this issue at Google Code: http://code.google.com/p/android/issues/detail?id=8942&colspec=ID Type Status Owner Summary Stars

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HTC

Phone number: 1-866-449-8358	7 days a week	6am - 1am EST

Support: http://www.htc.com/www/CS_Mail.aspx

Twitter: @htc

Facebook: www.facebook.com/htc

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Sprint

Dan Hesse's Office (CEO): dan@sprint.com

Sprint Cares: sprintcares@sprint.com

Twitter: @Sprint

@sprincare