yashsingh1/xdaforums huggingface dataset:
[EVO 4G Q&A, Help & Troubleshooting] mthomas456:
Arrgh I was wondering why I always had lots of trouble with my unlock pattern when i'm not holding the phone.. I confirmed the problem with Draw! and Multitouch test. I went into a Sprint store, they said go back to Radioshack. At RadioShack the guy wrote my number on a tiny piece of paper and said they would call when they get more in which they have no idea when that will be. So figuring they don't make enough money to care and figuring the tiny piece of paper would end up in the trash by the end of the day I called Sprint customer service. The guy was nice enough but said try another Sprint store they may make an exception.. which they didn't. I hope this can be resolved before the 30 days is up.
[EVO 4G Q&A, Help & Troubleshooting] DaytonaZ33:
Tried this on our Evo demo at work today, and it has the same issue.
[EVO 4G Q&A, Help & Troubleshooting] asrebel:
So this isn't an issue on all Evo phones? What's the replacement rule if you bought from Sprint telesales? Can you get it replaced with a *new* handset within the 30 days at a Sprint store or do I have to call telesales? Mine isn't too bad so I'm worried about getting one that's worse if I'm dealing with telesales.

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[EVO 4G Q&A, Help & Troubleshooting] kessomatt:
Anyone else noticed that when you have the usb cable plugged in the problem goes away ? i'm not talking about just being plugged into the charger just a bare usb cable.
[EVO 4G Q&A, Help & Troubleshooting] DaytonaZ33:
I'm not an expert in the issue but I would imagine a metal wire being physically attached to the device helps dissipate the electrical charge that seems to be building up around the casing of the device.
[EVO 4G Q&A, Help & Troubleshooting] willy900wonka:
You could try spraying clingfree on YOUR HANDS (not the phone) and then touch the case. It will spread.
[EVO 4G Q&A, Help & Troubleshooting] bendotson:
Surefire test for this problem.

Use the Draw (Free) app to draw grid lines on your phone! Almost the whole upper half of my phone is non-responsive on certain surfaces using only one finger.
[EVO 4G Q&A, Help & Troubleshooting] AssassinsLament:
If I take off my seidio case, I do have this issue also, like 1/4th of the time. With the seidio case on, I do not experience any of this.

So my case definitely helps to "fix" this problem. Not a deal breaker for me. Definitely hope they will address the 30fps cap though.
[EVO 4G Q&A, Help & Troubleshooting] Tilde88:
definately not happening to all.. mine is clearly bugged... ive been talking abot it since day one... my buddy got his yesterday from a 2nd RS preorder... flawless... battery death is DEFINATELY linked to this issue.... i have a PPCgeeks post about this...

http://forum.ppcgeeks.com/showthread.php?t=124290
[EVO 4G Q&A, Help & Troubleshooting] letsgoflyers81:
I'm having this problem too, but only on the top half of the screen. Swiping works fine on the bottom half when it's on a non-conductive surface, just the top half is the problem. I tried my wife's who got hers the same time I got mine and she is not experiencing the problem. We both have Seidio Innocases on our EVOs.
[EVO 4G Q&A, Help & Troubleshooting] eyecon82:
i have a seidio innocase and do not have this problem
[EVO 4G Q&A, Help & Troubleshooting] rdude:
I don't have this problem with my EVO but do have it sometimes with my Nexus One. It would happen when I took it off the dock but never any other time, so I figured it might have something to do with the dock.

But now I realize that when I take it off the dock it's not in the case I usually use, so that's probably why it happens.
[EVO 4G Q&A, Help & Troubleshooting] Geniusdog254:
I've actually seen it on my Droid a few times, but very rarely.

I see it pretty frequently on my Nexus though. It isn't a dealbreaker, since I almost ALWAYS have it in my hand. The Nexus also shows the peeling screen issue for me. Not a dealbreaker.

Gunna hate the 30fps cap though. It will be fixed eventually though. Once we can get kernel source & build an AOSP ROM I think it'll be resolved. Those builds fixed it on the Droid.
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
Here's a video I made.

http://www.youtube.com/watch?v=l8U2amlgb1M
[EVO 4G Q&A, Help & Troubleshooting] tobehuman:
Hey JPZ,

I've tried to view your youtube video but it's private.
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
OOps fixed sorry bout that...

Also, check this incredible video out - same problem

http://www.youtube.com/user/igl007#p/u/0/PQRgT3gtmsI
[EVO 4G Q&A, Help & Troubleshooting] Kshawn:
And here I was about to make a thread about this issue...man this sucks all these "minor" problems I try to over look are building up...sure you can argue and say just pick the phone up, but I shouldn't have to.

I found out about this issue while sipping some coffee in one hand and had my evo lying flat on my desk while trying to scroll trough apps. for a moment I thought the zagg protector wasn't broken in yet so I said bleh and on to check notifications. Same issue would not do nothing at all. So I put down the coffee and picked up my device waiting to see if a force close dialog would pop up * I assumed the phone was lagging*

At least i'm not the only one. I know no new device is without flaw but c'mon.
[EVO 4G Q&A, Help & Troubleshooting] tobehuman:
I figured out mine didn't work right when eating a hamburger. Didn't want to get the phone greasy, so I laid it on the table and used a finger to use the phone and ate with the other hand.

Was trying 5 Guys Burgers for the 1st time. I think they are new to California. Their burgers are better than In-N-Out or FatBurger.
[EVO 4G Q&A, Help & Troubleshooting] showmrock:
Can someone who doesn't have the issue please post a video? Also....I'm not familiar with grounding issues but is this something that can be resolved with a software update? Doesn't seem possible in my mind but neither did the SD card issue fix.
[EVO 4G Q&A, Help & Troubleshooting] TREYisRAD:
Five Guys is the best.

This defect is included in the 1 year warranty, correct? (Do you have to send in anything to activate that?)
[EVO 4G Q&A, Help & Troubleshooting] DaytonaZ33:
Don't feel bad about being annoyed by all these issues. I've thought about it myself, whether I was just being a whiner. You paid $200 + another $240 over 2 years for premium data. You deserve to have a defect free phone.
[EVO 4G Q&A, Help & Troubleshooting] mrono:
wow, mine isn't that bad, just mildly annoying
[EVO 4G Q&A, Help & Troubleshooting] RTessi:
This is most definitely an issue for my phone. I posted about this a day after I got the phone on release day, but I was unaware of a grounding issue and it didn't happen all the time, so it was more in a comments thread...

Until I didn't read that it only happened when you would have it on a non-conductive surface, I couldn't pinpoint why or when it was happening. Then recently, again before this thread, I changed cases to the silicone one from sprint and the problem went away completely making me almost forget completely about it until I read this. Now I just tested my phone and on the couch with case is resounds perfectly. Out of it's case on the couch is is non-responsive on the entire top half of the screen.

I already called my local storre and they are supposed to call me when they get more in, but now at least I can test my new phone as well as letting them know about the issue with this phone as well...

The only reccomendation with the screen testing is to test a home screen button on the top row, as you may inadvertently touch the casing when trying to swipe the notification bar down giving you false findings on your particular one.

Going to write a note to HTC in the morning as i'd like to see the problem resolved.

Does it change how i feel about the EVO? Definitely not. The phone is butter smooth, fast as hell with no root and absolutely wonderful to use throughout.

Now I will be more aware of what I am getting when I replace this one!

R
[EVO 4G Q&A, Help & Troubleshooting] sergery:
I also didn't notice the issue until reading this thread. I have my EVO in a silicone case that I got off ebay for about 3 bucks. works fine while in the case but when it is out of the case it has the issue. since i leave it in a case for the majority of the time i had never noticed this previously. I'm not sure if it is worth trying to get it replaced or not unless the issue is resolved.
[EVO 4G Q&A, Help & Troubleshooting] paintcan:
Both mine and my wife's phone experience the issue to different degrees (mine more so than hers). Both are launch devices in the snap together cases with invisible shields. I noticed mine because I leave it on my desk during the day at the office next to me, and half the time things would register but other times wouldn't. I didn't think too much of it at the time because I would simply get angry and pick up the device (not realizing that's why it would then work).

Another thing that's bothering me (and maybe I'm just being too picky here), is that the top few rows of pixels, and the top right corner, do not respond at all regardless of grounded or not. I attached an drawing from Draw! of me filling in as much of the screen as I could with my finger.
[EVO 4G Q&A, Help & Troubleshooting] letsgoflyers81:
It looks likes this issue finally made Engadget. I'm going to my Sprint store to order a replacement but they're sold out so who knows how long it'll take to get one. Plus the replacement could have the issue too.

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[EVO 4G Q&A, Help & Troubleshooting] @azzman:
ive been thinking about getting the 4g to replace my N1 and this is really disheartning.
[EVO 4G Q&A, Help & Troubleshooting] Mecha2142:
This may very well be an issue with most of the Evos, or at least a good amount of them. My Evo exhibits the exact same problem. What's strange is that the multitouch visualizer test tracks my finger approximately 20 rows after it's left the very bottom of the screen. Maybe it's some sort of improper calibration?
[EVO 4G Q&A, Help & Troubleshooting] paintcan:
It makes hitting the shade that much harder (I thought it was just my fingers at first). It further bothers me that it's just the top right corner that isn't responsive (could it get worse over time?). I don't know if it really affects me THAT much, but I figure while we're picking the phone apart and before my 30 days are up, I might as well assess the situation as completely as I can.
[EVO 4G Q&A, Help & Troubleshooting] Crackbone:
I've run tests grounded, not grounded on desks, sofas, kitchen table, universal car docks, with the kickstand.

I'm not having any issue whatsoever. It's registering every touch and gesture I'm making, fwiw.
[EVO 4G Q&A, Help & Troubleshooting] paintcan:
Well apparently the top portion of the screen not working is not just me.

[YOUTUBE]wGfsAhbx_3Y[/YOUTUBE]

(Note that is NOT me.)
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
Paintcan,

That's my video you are referring to...

http://www.youtube.com/watch?feature=youtube_gdata&v=wGfsAhbx_3Y

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[EVO 4G Q&A, Help & Troubleshooting] paintcan:
Looks like I have basically the same issues as you. Do you have the top right corner block that is unresponsive as well?

Also, thank you for all the videos, it helped me confirm I wasn't nuts.
[EVO 4G Q&A, Help & Troubleshooting] ce-dev:
interesting, but not a new issue (for me)

It's very interesting to see the same "dead pixel" issue and the grounding touch problem on the EVO (OLED display!) I had a month ago with all the Samsung i5700 and replacement units.

I also have a HD2, so I was very astonished that the touch of the i5700 wasn't working properly with the device laying on my sofa while the HD2 works flawless at the same position. Because of that I don't think this is a specific HTC mistake, probably this is a common OLED problem?!

Wanna see some "dead pixels"?

<amazon.de>/gp/customer-media/product-gallery/B002T1GV6U/ref=cm_ciu_pdp_images_all
[EVO 4G Q&A, Help & Troubleshooting] shep211:
I have the same issue. I never noticed it until I read this thread but it is a real issue. Engadget has reported the issue as well.

http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
[EVO 4G Q&A, Help & Troubleshooting] mrono:
my touchscreen is getting worse, I think it's related to the glass lifting up as mine is as well. As the glass lifts up more the touch screen gets less responsive
[EVO 4G Q&A, Help & Troubleshooting] Darth Duane:
I have now tested my EVO on about every type of surface possible and don't have this problem.

My hardware version is 002 if that matters.
[EVO 4G Q&A, Help & Troubleshooting] :
I wonder why there pressing on the screens as if they were resistive.....there's no need to press on them like if you were wanting to touch the motherboard ffs....swipe your finger on the screen and it will work, unless its a faulty digitizer.
[EVO 4G Q&A, Help & Troubleshooting] addcook:
interference!

i think interference. that dudes counters are made of plastic, thats not real rock countering, or its coated in a clear plastic coat. regardless i believe static electricity is the culprit. its easy to prove this, and i proved it to myself just a little bit ago.

1>get a fleece sweater or something with that generates a lot of static,

2>get the draw program see how it works.

3> without holding the evo, place on surface and draw lines.

4> find a glass surface, not static conducting, and try it again

if your results ran anything like mine you saw much more improvement with glass and hand, than the fleece. which due to capacitive touch screens would ring true. (keep in mind i am an amateur electronics nerd and may be wrong this is just a theory.)

5> the same thing happens in your hand because you are somewhat grounded. now go to your room.

I also read that this happens with other touch screens. so it's probably not HTC. I know you guys are mad at them for limiting our FPS, trust me i want to see what this 1ghz crapdragon can do, but I think people are starting to jump on the bash band wagon a little soon.
[EVO 4G Q&A, Help & Troubleshooting] mrono:
I don't care if i'm jumping the band wagon or not, I know my vogue doesn't work with one finger and I want it fixed.
[EVO 4G Q&A, Help & Troubleshooting] ffolkes:
i appear to NOT have this problem, i'm pleased to say. my screen works no matter where it is.

edit: i have h/w rev 0002.
[EVO 4G Q&A, Help & Troubleshooting] DaytonaZ33:
Those of us having this issue aren't idiots. They are pressing on the screen to show they are not just lightly grazing the screen, as light touch isn't recognized as good as a more forceful press. (See the touchscreen test on YouTube where they used a machine to test the touch screens of several popular smart phones at different pressures.)

The Evo does not use an OLED screen. It is a standard TFT LCD display.
[EVO 4G Q&A, Help & Troubleshooting] madsquabbles:
i've got no issues. my hardware revision is 3.
[EVO 4G Q&A, Help & Troubleshooting] tobehuman:
There was something definitely wrong with my Evo's screen. My Hero's touch screen works flawlessly on any surface.
[EVO 4G Q&A, Help & Troubleshooting] sergery:
I just checked my phone's hardware version, I have a launch day EVO that is version 002. Using draw on my desk there may as well be a line deviding the top and bottom of the screen in half. I was hoping it was limited to a certain batch to make it easier to get a replacement but as far as I have noticed so far there doesn't seem to be a corelation with failure and hardware version
[EVO 4G Q&A, Help & Troubleshooting] aixer:
I have the same problem with the top-half of the screen as well. To those experiencing the issue, how many of us are using the Zagg shield screen protectors?
[EVO 4G Q&A, Help & Troubleshooting] letsgoflyers81:
I'm not using a screen protector at all.
[EVO 4G Q&A, Help & Troubleshooting] sergery:
I have a zagg screen protector
[EVO 4G Q&A, Help & Troubleshooting] tropmonky:
Same here, I want true multitouch which the N1 doesn't support... I figured I need to wait a month or two before any new phone comes out to see what issues the device may have...

With soooo many android phones coming out at the end of this year I can wait.
[EVO 4G Q&A, Help & Troubleshooting] khov07:
I'm happy to report my EVO doesn't have this issue at all. In fact, where my phone sits while charging overnight, i often check emails/texts in the morning using only one finger while the unit rests on my counter-top.

I just tested a finger swipe to unlock, and another swipe to bring down the notifications with no issues or lag at all. I have hardware version 003, purchased at launch day.
[EVO 4G Q&A, Help & Troubleshooting] paintcan:
Make sure that it isn't plugged in when you test it. If it is grounded in any way (usb cable, charger or headphones plugged in) it won't exhibit the issue.
[EVO 4G Q&A, Help & Troubleshooting] bleomycin:
Same issue here as well, noticed it quite a while ago but didn't really think anything of it, however if it is causing some type of battery drain thats a deal breaker.
[EVO 4G Q&A, Help & Troubleshooting] Grims:
Mine has it pretty bad, it's annoying when I have the phone on the desk infrotn of me while on a speakerphone call... I have to ground it in order to input commands on the screen.
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
duplicate post
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
Ive tested this on over 15 different phones, all 15 I've tested have been demo units received either before launch or AT launch. And of these units, 90% of them were WITHOUT Zagg shields; my two units were the only ones with them - I never checked the HW version of the display/demo units.

My two personal units are both HW: 02

I should respond to this like the idiots who are posting on my Video; Why would you use the phone with one hand ? - some people don't realize how many people actually use the phone with only ONE hand (given the situation)

Thank you ! I am getting tired of the morons who are posting on YouTube saying i'm bashing the phone or not properly swiping - this is definitely not the case. If anything, you can label me an EVO "fanboy" if you so wish - came from an iphone; been there, done that. What I don't understand is there have been multiple people (not just one, or an isolated incident) who are experiencing the issue.

Personally, I think the people that are claiming they do not have this issue are either Correct and this is represented by a different build/hardware version/manufacturing date/etc OR they are not properly testing the unit on a surface that is non-conductive.

And then what irks me even more, are the morons who say "Why would you use this on a couch?" "Of course you're having problems... the phone is moving on the couch so the sensor's don't read your input properly"

/END RANT

I received an email from HTC in which they were requesting my Serial Numbers of both units I have. I'll keep everyone updated as to what the outcome is. At this point, all i really want is for them to acknowledge the issue and that it IS present.
[EVO 4G Q&A, Help & Troubleshooting] SilentSummer:
Is this something that's possible to be fixed with an update from HTC?
[EVO 4G Q&A, Help & Troubleshooting] paintcan:
Thanks for keeping us updated. The issue is real, both of my devices do it to different degrees. Unfortunately, Best Buy thinks I'm insane, and basically told me too bad. They said they would think about calling me if they remember to in order to exchange just one of mine, but I don't expect them to actually call.

And yes, I'm someone who uses the device with one hand all the time, on my desk, in my office. That's where I noticed it first (I would get frustrated, pick up the phone, and therefore assume I was doing something wrong).

It's annoying.
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
Hahah, its funny you say this because when I put my little boy to sleep I noticed it. I had my little boy curled up underneath one arm, phone beside me in bed, and the other hand scrolling. I'd get so frustrated I'd pick the damn phone up and in the process I was waking him up!
[EVO 4G Q&A, Help & Troubleshooting] Minjin:
I just noticed today independent of this thread that I have this issue. I thought I was fine because I use it on the desk next to me all the time and had no problems. I never realized that I couldn't pull down the notification bar consistently until now when I tried to clear something out. Everything below that seems to work fine. I just did the draw test and while there is some randomness to where it flakes out, it seems to be mainly missing the notification bar area. Everything below that is fine.

Ignore the bottom. I wasn't really testing down there. As you can see, if I try enough, I can get lines to go to the top occasionally. There is also a weird spot on the right side that extends much further down.

I tried to do lines from the top as well as from the bottom so it is consistent in that regard (I noticed that all the videos seem to only do it from the top).

edit: here are the two apps for anyone who wants to duplicate this:

http://www.androlib.com/android.application.com-android-thewongandonly-quickdraw-qxt.aspx

http://www.androlib.com/android.application.com-bw-picme-local-zmxE.aspx

Neither of them require root regardless of what they say (I'm not rooted).

Host them on http://tinypic.com/ if you don't have a more convenient place to host them.
[EVO 4G Q&A, Help & Troubleshooting] Cry Havoc:
Evo 4G with an invisishield.

Having the problem here as well, but it's not nearly as bad as other people seem to be having it.
[EVO 4G Q&A, Help & Troubleshooting] kiz88:
I have a lauch day Evo purchased off the Sprint website on June 4th.

Hardware version 002 phone works great except for this grounding issue.

Sprint has been notified and as soon as they get them back in stock I am returning this one.

Unacceptable for this not to work while placed down anywhere, what the hell is the point of touch screen then?
[EVO 4G Q&A, Help & Troubleshooting] lafrad:
Yep, same exact issue here, with the right side touchscreen issue.

Its ESPECIALLY bad if you get one of the rubberized protective shells... it isolates you from the phone at nearly ALL times.... I thought I was just fat-fingering the phone when I first got it...
[EVO 4G Q&A, Help & Troubleshooting] khov07:
Still good...

Nope, it's just sitting by itself, as it is now on my desk. It works fine. Hardware version 003, launch day.
[EVO 4G Q&A, Help & Troubleshooting] onyx00:
I'd contact corporate and complain. Or just order another device from Radio Shack right now, and when you get it return the phone to Best Buy. Sprint shouldn't have an issue with this if you tell them the original phone from Best Buy was defective and they didn't have any in stock.

I plan on going to Best Buy possibly tonight or tomorrow and if they aren't friendly I'll do the above. I think the Evo is a great phone and I'm at least willing to give another unit a shot before I give up on it, haha.
[EVO 4G Q&A, Help & Troubleshooting] jaypeezee:
Well just got a response from HTC...

In summary, I need to call the 800 number to setup warranty repair - cant complain that they're not willing to stand by their product but this is ass... Its a two week old device.

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[EVO 4G Q&A, Help & Troubleshooting] Minjin:
I'm waiting to exchange mine till the last possible minute. Otherwise, you're likely to get one of the 002s and 003s that have already been proven to have this issue.
[EVO 4G Q&A, Help & Troubleshooting] madsquabbles:
crap, mine was working fine yesterday when testing it and today now i have the issue. notification bar doesn't drop when i'm not holding it. i'm testing on the same surface i tried yesterday.

thanks for jinxing me, lol.