[Touch Pro2, Tilt 2 Windows Mobile General] iammonkey1:
AT&T...ha, I got lots of bad stories with their 611 that I should write a book with them!

Did I felt it was fair for them to replace my Treo 600 with a brand new 650? Sure, please do, no complain! Did I felt it was fair for them to replace Treo 680 I bought without contract with a refur one? I was pissed. Was I any happy when they replaced my Tilt with another Refur one that I once again bought it at full retail? Grrr...what's the point? No need to kill any more brain cell since that's how they have been for years and the last refur I got didn't look anything like a refur anyway. Gosh, I missed those days when you could walk into a Co Owned store and get a brand new replacement phone and be on your way!

They asked me the same questions about dropping the phone and etc. They told me they'd charge me if they found out I caused the phone to go nuts. Did I dropped my phone, yes. Was it the main cause for the phone to go nuts? I doubt since the time I dropped the phone to the date I needed any kind of replacement was like months apart. I did clean the phone up real good and hard reset it back to its default stage, but that was all that I did. As long as the water damage label didn't change colour, I'd think you should be fine. Droid wasn't out back in the day when I was using Treo or the Tilt, but I did had a lots of apps installed on them and I did used regedit on the Tilt, but they never charged me a bit.

I am glad your internet is back...a few tricks I learned with AT&T 611 is you gotta stand your ground. If they say it's the handset issue but you are getting phone calls and texts thru...guess what, call that a Network Issue and make them work it back. Yours was probably just the tower didn't agree with your phone after the storm and somehow both found their way to work back together. All these years with AT&T, I had signal issue right by my house. I live right next to the city hall and police station. Everytime I call them, instead of telling me they need a Tower by my house, they tried to tell me I had no signal around my house were (yes, WERE) because ...

I live next to the police station, handset issue, my respond was no, if I drive to the other side of the police station but stay within the same distance, I'd have full bar, so don't blame it to the police radio, own up to your network sucks around my house.

Old SIM card. I went to the store and got my SIM replace, called 611 on my way home...heehee, call dropped right when I got near my house.

Using the $15 internet plan on the Tilt. how is that gonna affect my phone call? You wanna tell me I need the darn internet in order to make phone calls? And how come my Tilt runs on HSDPA when I stand in just about anywhere in Downtown Los Angeles? Don't tell me it's a data plan issue, build a tower around here!

phone didn't get update because it stayed on all the time, so turn off your phone, take the battery out for about 10 mins and it should fix the problem. Er...correct me if if I am wrong, ok? I am supposed to turn off my phone every now and then so it can update itself? (Yes) Um...so you telling me my phone would update itself if I were to shut it down and take the battery out? (yes) I am sorry, you gonna have to explain to me a bit more cause I'd imagine electronic stop working the moment when the power source disappear! So you telling me your computer would update itself if you shut it off tonight when you leave even if AT&T IT Dept told you not to? (Err...sir, I am gonna have to transfer you to the tech dept to troubleshot your phone) LOL I thought so!

The material of the house I am in. Hey numb nut (on the inside!) Didn't I just told you I have problems making phone calls within two blocks from my house? I think that's a clue that I have problems even OUTSIDE OF MY HOUSE SINCE MY HOUSE IS NOT AS BIG AS TWO CITY BLOCKS!

handset issue. Really? Funny, I had stick my SIM Card into Treo 650, 680, Blackjack, Old LG AT&T locked phone (Green Screen!!!), unlocked quad bands, unlocked tri bands and guess what? Same issue! Either can't make calls or drop calls or breaking up during calls! Build a tower!

my fingers were blocked the ant. Oh gosh, get me the manager!

Seriously, I had a lot of horrible stories with AT&T, I was with them ever since Pac Bell! I finally got to the point to say Fewest drop calls, yes, only if you can make the call first!

Don't let them blame you. If you run into the same kind of problem again, check other AT&T phones you can get your hands on. And if you can make calls and texts, chance for it being handset issue or SIM issue is slim to none, at least speaking from my experience.

Another little trick I learned was to call and flat out say I want to cancel my account. From all these years with them, they never once said "OK, done." They always always do their best to listen to my problems and then try to do something to make me stays. I had the "1st Incoming Minute" for free on every bill; Early Night and Wkend for free as long as I don't cancel; one free month; get to keep my $15 internet plan for as long as I keep my account open. Took me two weeks to actually cancel my account with them and during that two weeks, they even called me to follow up with my issue. When I finally left them, my bill was like 100 bucks a months with 1500 day time, 5000 night and weekend, over 15,000 (yes, you read that right) mins rolled over, first incoming mins free, early night and weekend for free, $15 internet plan on a Smartphone, free insurance...

Good luck with AT&T, just learn to laugh at the things they tell ya since even their tech dept thinks those over at the 611 are idiots! And if they already sent the refur out, I think you'd be fine if you call them first, get to a manager or supervisor and write down that person's name, get them to promise you are not going to be charge for that phone since you they know what they sent you by the IMEI number and send it back with that UPS or FedEx label. And if they end up charging ya, call them back and demand to talk to no one else but that one supervisor you spoke to.

SORRY for this rather long reply