yashsingh1/xdaforums huggingface dataset:
[HD2 General] Devils1stBorn:
This seem to happen to most people at the same time ( I 'm guessing all launch phones ). I suspect a hardware defect. My new phone arrives soon. Let's see if after a year of regular use problems arise. My phone never fell or got wet. Just stopped working. At first, thought it was an Android bug...was wrong.
[HD2 General] maesus:
My touch screen was DEAD for more than 5 hours, I tried to revert back to the most original ROM and remove all the traces of Android or HSPL, thought of preparing the phone to a state where it should be sent to HTC for repairs. However, I tried your trick, and somehow it works!!!

I still believe this is a hardware issue, more likely some physical buttons like End button is sticky and cause the entire touch screen not working.
[HD2 General] masondoctorjt:
I'm thinking there must be a connection under the end key that is defective, as mine too would start working if I pressed fairly hard on the end or back key. It would work for a while, sometimes a couple days, other time a couple of hours, and the stop responding again. I called HTC, I bought it in April of 2010, but for some reason after I gave them the serial # they said it was under warranty till this June. Anyway I sent it in, they got it yesterday, and they sent me an e-mail saying it's fixed and already on the way back. I bought it off craigslist so I figured the warranty was void, but I guess not. I'll let you guys know how it's working.:D
[HD2 General] masondoctorjt:
Got my HD2 back today. They must have replaced the digitizer as I had a few faint scratches on the screen, and now they are not there? :)Seems to be working well. Like I said I think it is just the connections under the end key, but hopefully by them replacing the whole digitizer it fixed whatever was loose. Hopefully it keeps working well. I can't believe they actually covered it under warranty since I bought it off of Craigslist.:D
[HD2 General] dailydriver:
Okay guys. I've had this phone for almost a year now and it started yesterday. The end key is the culprit. I don't think the digitizer is at fault, due to the fact that the digitizer works when it's unlock.

My unit will works until I turn it off. I then turn it back on with the "end" key and I can't use the screen to unlock, because screen is unresponsive.

Here is my experiment:

- I hit the phone from the back under the end key. It works sometime (unlocking with the end key)

- Turn on the phone with the end key. Screen unresponsive.

- Turn off phone with end key, but only turn on phone with any other key except for end key. The touch screen works all the time.

Therefore, I have come to the conclusion that the end key is sticky or something. I have been trying all sorts of Android ROMs and would hold the end key all the time to get MAGLDR to run. This is probably why it's dead after one year of running perfectly. Even in Windows, my unit was flawless.

Mine is still under warranty, so I just sent it in. I will be using my new phone gently by turning it off softly with the end key and then turning it on with the other buttons.

For those that have this issue and is out of warranty, could possibly live by this way of usage.

Edit:

Another thing I found. Once it's working. I keep scrolling up and down on the screen to make sure it's working and slightly lay my finger on the End Key (Do Not Press). It'll freeze and once I let go, it'll work.

I didn't know that the ribbon sits right there. I guess that's why the HD7 has buttons removed. HTC should really acknowledge this, but oh well.
[HD2 General] theroffness:
This is the same conclusion that i came to.. except that i think the end key causes the touchscreen to stock working is because the end key actually rests right on the digitzer's ribbon cable. So after pressing the end key countless number of times, it gets damaged over time. I concluded this from replacing the lcd+digitizer on my old hd2 so that's how i know the end key rests on the ribbon cable, and my sister bought an hd2 from craigslist that had this touchscreen problem, which i was able to fix by pressing pretty hard on the top portion of the end key, then once it was working, i told my sister to only press on the bottom portion of the end key so as to not put too much pressure on the ribbon cable.
[HD2 General] lolz mclollerson:
My touch screen is dead as well. Thanks for the research folks. I'll give HTC a call and see what happens.
[HD2 General] masondoctorjt:
I as well noticed it was the end key causing, and fixing the problem. When I would use end to bring up the power off menu, the screen would not respond once the menu poped up, or if I used the end key to unlock. Now this is a real problem with WP7 because the end key is the only way to unlock. Maybe that's why there is no official upgrade to HD2. Anyway, to daily driver. Do you think as long as we press the end key gently it will keep working? My Hd2 that the screen stopped responding, I, in the past did press the end key hard a few times when the phone would not respond to start up, I know now that if that happens to do a battery pull, so I am more gentile. I guess I could just learn how to take the phone apart and fix it. But I am hoping that if I am careful, I will not need to worry about it.
[HD2 General] 8525_Madness:
This worked for my brothers HTC HD2 running android. Don't know exactly what caused the problem in the first place, but battery in and out and restarting wasn't working.

I'll report back if this is a recurring problem.
[HD2 General] coldfish85:
may sound weird but my problem was solved after switching my sd card

.
[HD2 General] coldfish85:
if its under warranty call your provider and have it exchanged.

also, if you are worried about warranty being void after doing hspl. you can flash spl 2.10 or whatever this new update is from htc or your service provider. then there will be no trace of your previous hspl.
[HD2 General] k.ashok:
To fix HD2 touch screen not responding issue what hardware should be changed

my HD2 touch screen is not responding it started acting a month back, now it is completely not responding, i tried to hard press the end button but still it doesn't respond.

Can anyone suggest me on the same

to fix this issue do i need to change Lcd+digitizer or only Digitizer

Thanks
[HD2 General] ravonos:
warranty

if it's still under warranty just flash a stock ROM and send it back

happened to me and I got a new one in a few days
[HD2 General] T-Macgnolia:
The digitizer is what is malfunctioning and needs to be replaced. But you might as well replace both digitizer and LCD as you can buy them already put together in a combo pack. :D
[HD2 General] chuckymob:
Definitely a hardware issue - Contact HTC

Thanks to everyone who posted on this thread.

Bought my used TMO HD2 and it has been in the past month been slowly getting frozen screen sometimes but usually for a minute, but i couldn't pin it down.

Then last week, it started doing the long freezes. At one point it was frozen for 5hrs with multiple restarts/soft reset not helping.

Then I did the dreaded factory reset, well guess what? You need the screen functional to finish setup after factory reset. Needless to say the phone was essentially useless at that point.

I gave HTC a call after reading here. (Don't bother with TMO if you didn't buy from them directly and even if you did, I would say goto HTC as TMO simply sends you a replacement which I can't vouch for.)

HTC asked me to mail the phone, I sent it on wednesday, they received on friday and let me know they got it and sent me my screen-replaced phone on monday. Thats fast.

I think they know its a problem, and already have the screens stocked up as these come in thick and fast. I would also guess it is why they don't use push buttons and instead use capacitive buttons.

I have heard that they offer a 2Yr warranty on their phones as opposed to TMO 1yr, which would cover most HD2s.

Either way, I am happy and will still only buy HTC which I have doing for 6yrs.
[HD2 General] kud0s1971:
I had this problem too - it just appeared for no reason. I can confirm that for me it was a case of holding down either the 'call end' or 'back' button hard to fix as suggested (although I think it was the back button that did it). It seems ok now but its worrying that this is happening...
[HD2 General] funey:
Send it BACK!

Hey,

I got the same prob like everyone else here. I only wanna say that the fix methods with hardreset etc. dont make you happy for long time. Its a Hardwear fault so the Problem will be come back be sure. Dont waste your time with flashing other roms or else. Flash official Rom from HTC Website ( Hspl will be reset to right version) and send the phone to HTC. You will get (thats what i think) a new Phone with your old serial sticker. My Handy was rly bad handled because i took it to work now it "looks like new" :). Repairing time for germany for my Handy: Send at Friday return at following Wednesday. I Love HTC hope i could help anyone.
[HD2 General] T-Macgnolia:
HSPL will only be reverted if they flash the ROM via SD card, it will not revert if you flash via RUU (USB).
[HD2 General] pblocal:
same issue but I found something that does work. I put the screen in lock mode by hitting the red "end call" button, if that is what you call it. IF I hit that one to bring up the slide bar, the slide bar is unresponsive and will not unlock.

if I hit any of the other buttons, the screen lights up and the slide bar works and the phone unlocks. has anyone else seen this exact problem with their phone? would you all confirm this too, would be the digitizer?

I called HTC and they said send it in but I am out of the country and will not be back to the US for another six weeks. So, I will continue this way until I return andsend it in for replacement/fixing.

they said the warranty is 15 months from manufacture date or 12 months from date of purchase, whichever is longer out. I happened to purchase it 3 months after it was manufactured so for me, the warranty will end either way in August, lucky for me, I can still send it back in June and get it repaired for free.

last question. I have installed cookies home screen. is this considered a flash to the stock rom? I am really a noobie when it comes to this so I am not sure if sending it in with cookies home screen will void my warranty or not. If so, what do I need to do to get it back to stock? thanks for any helpin advance.
[HD2 General] T-Macgnolia:
As for your question about the end button andcthe lock screen, yes alot of people here have reported this. It could or could not be the digitizer as the end button is pretty much positioned right over the area the connection for the LCD and digitizer is on the main board.

As long as you have a stock ROM and a the correct SPL version for that ROM on your HD2. Then you are good forcwarranty purposess. The Cookies Home Tabs is just a program that can be installed to the Windows Mobile OS regardless if it Oscar stock or custom ROM.

To check hour SPL boot your HD2 into bootloader and readcwhat SPL you have, unless you have never flashed HSPL to your HD2. Which in that case as long as you haveca stock ROM you are good.
[HD2 General] pblocal:
thank you for your reply. Unfortunatley, the last two paragraphs have me completely confused! I have no idea what all this means, I have done quite a bit of reading here on the site but do not understand any of those terms. I imagine I have not done any of this but to be sure, can you or someone explain your last paragraph and how to check my SPL by booting my phone into the bootlader and reading my SPL. Also, what is HSPL, being that I do not even know what it is, I am pretty sure I did not do it....

thanks again...
[HD2 General] T-Macgnolia:
Ha ha ha thanks for making me laugh and smile for a minute. Not laughing at you just find some comedy in the situation.

If you do not know what HSPL is then I know you have not flashed it to your HD2. Also if you have not flashed HSPL you have a stock ROM as well as stock SPL for your ROM. out have to flash HSPL to your HD2 to flash a custom ROM. And when you flash HSPL it changes your SPL.

To boot into bootloader you have to hold your volume down button down while you power your HD2 on. This will bring up the multicolored bootloader screen and it has your current SPL or HSPL version displayed there.

To learn what SPL and HSPL is and their function click on the link that says guide in my sig it will tell you a lot.
[HD2 General] pblocal:
wow, I read you post/link. interesting stuff that is over my head

what I got out of it was only this, if I want to load win 7 or android on my HD2 TMOUS I need to do all of that stuff and be careful with the specific files (radio ones?) so I do not load the incorrect ones and brick my phone. Not going to happen, not by me!

what are the real, user benefits? better apps with android? getting more out of the phone as in better performance?

thanks for taking the time to answer my posts, and no, I do not mind if I gave you a laugh!
[HD2 General] T-Macgnolia:
If you do not have a T-Mobile HD2, one with the 527MB of RAM, 1024MB flash memory, red end button, and green send button. Then you do not have to worry about flashing the wrong radio to your HD2, but if you do have a T-Mobile HD2. Then yes you have to pay close attention to the radio version that is included with a Windows Mobile ROM or a radio you are going to flash.

As much as I hate to say it cause I really like Windows Mobile. Android runs better than the stock Windows Mobile ROMs on the HD2. Now some say the custom Windows Mobile ROMs arecjistcas smooth if not smoother than Android. I tend to agree they are as smooth. Android on HD2. But this is all up to the indevidual's opinion.

There areca ton more apps with android than Windows Mobile, bit if you pay attention a lot of apps in the Android Market do the exact same thing. So you actually just have more chooses of apps to use for your disired function, not really more apps.

One last thing here. If you flash Clockwork Mod Recovery to your HD2 with Android it makes it so easy to change ROMs and to restore your personal information and settings. Plus Google backs up so much of your information too so that makes it easier to change ROMs.

Now I have not flashed WP7 to my HD2 and I have only been abale to play around with a WP7 device. So I can not give in-depth personal experience feed back on it. But WP7 does run very smooth. But it still lacks a lot for me to use it as my daily OS just yet. But this would be a decision you would have to make for yourself.

Feel free to PM me if you decide to go with Android, WP7, or just want to flash a custom Windows Mobile ROM and have any questions.
[HD2 General] gGrime:
I bought this phone from a friend and not from HTC or Tmo directly, so I don't have a warranty. Any idea how much they charge for this fix?
[HD2 General] pblocal:
I can tell you it does not matter where you bought it or who bought it, it matters what date it was manufactured on. If it was less than 15 months ago, they will warranty it for free. They will ask you for the serial # when you call to determine this.

if it is out of warranty, they said send it in and they will contact you with a quote after they get a chance to look at it.....

good luck
[HD2 General] BACDAR:
Help, Im lost

Hi, I flash this rom on my hd2 http://xdaforums.com/showthread.php?t=905060 and everything is good, but the mount sd on android is'not working. Only in the boot menu ClockworkMod Recovery. Where I find the solution? Thanks. Sorry my english. I'm from Brazil.
[HD2 General] adamwest:
I bought my HD2 off ebay last year and it has started to develop the non responsive touch screen fault. Phoned HTC and they took the serial number and imei number said it was in warrenty and it is being collected tomorrow and will take up to 10 days to get back to me. Great customer service so far
[HD2 General] tleaf100:
lucky,lucky man...

YOU JAMMY BUGGER,i have same prob,ebay phone,was 17 months old...####

bum.bum.bum

i liked my leo...
[HD2 General] boogiecornejo:
try presing on the end call button really hard... seemed to work for me although its just a temporary fix... i assume there must be some loose connection inside near the end call button. gonna try to disassemble it and experiment.
[HD2 General] chiakhai:
Had the same problem. If i unlock the screen by pressing at the bottom portion of the end key, it works, if i press in the middle or on the top portion, it doesnt work. its 90% success rate. although this is different from one of the earlier post's suggestion, pressing on the top portion instead of bottom.
[HD2 General] ultraprimeomega:
If you have the problem with the end button, then its still your touchscreen. I've checked and its not the button flex or the lcd+touch connector, i think the touch screen is cracked or its splitting in two because it has two layers of glass.

Theres another thread here http://xdaforums.com/showthread.php?t=603418

and if anyone has and idea or oven to fix this please check out this thread http://xdaforums.com/showthread.php?p=13951806#post13951806

i really want to fix this
[HD2 General] ernadko:
Hi

Does anyone of you guys have broken digitizer which he would like to give?

I really need one?

Thanks
[HD2 General] c0rp1:
From my own experience ... 5 days ago my screen stopped responding for the first time. At first I thought it was some kind of error, restarted and it worked without any problem for the next couple of hours. But then it happened again ... this time restarting it didn`t do the trick. Removed the battery for 5 min and then it was back to normal again. At this point I thought that it`s from the ROM I installed couple of days ago (it was a MIUI Android ROM ... been using all kind of Android ROMs lately). I reinstalled the ROM and my screen was like normal for let`s say a day or so. Then again it stopped responding. This time I searched on xda and read this thread. At this point I was sure that this was a Hardware problem. MIUI comes with an app to lock the screen and I used it for couple of hours. Without pressing the END key to unlock the device, it kept running normally. That explains the part, where I read that the problem with screen not responding happens because of the connection between the digitalizer and main board and that this connection is right down the END button.

But you know ... habits can`t change so easily ... by accident I pressed the END button after a call and the screen stopped responding completely. Tried pressing the end key hard, also the Volume down + End key didn`t do the trick. Left the phone on charger for a day ... NOTHING.

I realized that there is nothing I can do, except leaving the phone to the retailer. Today I received the phone back ... it was still under warranty so I didn`t pay anything. What they changed was as follow : Screen (I think they mean digitalizer); buttons ; frame (don`t know witch frame exactly, cause I still have the same scratches on mine). Also they updated the software to latest version.... that reminds me ... remember to uninstall HSPL before going to your retailer, cause otherwise you will lose your warranty!!!

As I`m writing this I installed an older original firmware to revert back to SPL 1.42, installed HSPL3 again, Task29, Latest Radio, and installed the latest MIUI. Till now everything works like a charm.

So in few words .... if your screen stops responding IT`S A HARDWARE FAULT and you don`t need to wait for a while until it stops completely, or lose time in reinstalling ROMs. Go to your retailer and leave your phone for repairing. There is nothing else you can do....

Hope this information helps !!!
[HD2 General] engsrini:
Sent to HTC repair, its a hardware issue

I had the same problem last week, fortunately my phone was in warranty. i sent to them within a day they repaired sent to me back. i love htc customer service they were nice and friendly.

they replaced the entire touch screen and keys. my phone was like 15 months old and even it has minor scratches. they didn't say anything and repaired within warranty.

thanks HTC.

hopes this helps.
[HD2 General] fma4078:
yes, hello everone, if your hd2 touch screen doesn`t response and your hardware buttons work well, I confirm you have totally hardware issue, and your screen sometimes should work by pushing hard to end key or anyother.. HTC servise fixed it, digitizer, lcd and buttons replaced.. it is ok now..
[HD2 General] dcaceres:
Solution for me: Press the Power button bit hard till it nudges the digitiser a little
[HD2 General] Contactor-E:
At the end no trick worked for me to get the touchscreen response back.

Gave it to my dealer (after 1,5 years), sent to HTC and got it back after 10 days. wow! that was fast. :)
[HD2 General] calvano915:
Called 17 days past 15 month warranty, and HTC refuses to fix it. They said if it's the touch screen they'll fix it for $120. I have insurance through Tmobile and it would cost $130 to get it replaced. I told them the issue was intermittent and started more than 2 weeks prior to no avail.

Due to the amount of people having this problem, I'm livid that they won't fix the phone. It's not like it's a button or a simple inconvenient failure...the phone is useless without touch. I'm extremely disappointed after hearing all the positive posts and not receiving the same great service.

Not sure if I'll buy another HTC phone again.
[HD2 General] GiantMuffinMan:
Hey all, I found a way to get my touchscreen to work again.

What I did was take the battery out and apply slight pressure to the inside of the battery slot against the touchscreen (i.e. hold the inside of the battery slot and the touchscreen between your fingertips and squeeze).

I did this for the whole battery slot area and when I turned my phone on the touchscreen was functioning normally again.

Hope this helps!
[HD2 General] URIDEM3:
I have probably done everything what everyone suggested doing..next best thing is replacing digitizer! someone had success by replacing it...something to do with overheating causing the connectors from the red button and digitizer to fail with..so I think its a hardware problem! Android+hd2+extensive usage=no no!:eek:
[HD2 General] mally2:
No Android does not cause the issue, its reported even by users who use WN MO only as well,,,

its just a faulty digitizer , happened to me as well, just replace it and get along with the MIGHTY HD2 :)
[HD2 General] URIDEM3:
Oh Im sure android has nothing to do with it, just saying that im on my phone constantly fiddling with apps and games during high usage triggers for it to overheat assuming it causes the failure..im one of those you will see with a cellphone to my face 85% of the time haha using my nokia n900 till i get lcd/digitizer replaced in the mean time
[HD2 General] n8dwgphx:
How much time do I have til....

I got my HD2 a year ago and my digitizer stopped working recently. I found a quick fix online by flicking the end button but I'm just wondering how much time until it quits for good ?
[HD2 General] URIDEM3:
this works Temporarily lets say just for a good day then touchscreen acts up again..if you dont mind doing this procedure over and over, otherwise...
[HD2 General] Contactor-E:
I tried to postpone the time for a few weeks but at the end it was necessary to send it to HTC to repair it. There was no trick anymore to get the touchscreen response back.

If there is a time where you could go without the HD2, send it to HTC asap.
[HD2 General] ciinx:
Yeah this works for me as well. Thanks very much.
[HD2 General] Pivo99:
For all the people that sent there phones into HTC...Did you revert your phone back to stock ROM or did you just send it in unlocked?
[HD2 General] drcrck:
it works for me too. my problem is only on the top part of touch ....

YES, reinstall original Wmo before send it to htc!!
[HD2 General] light_n_roses:
My touchscreen stop working a week ago and as many other if I press very hard on the physical keys the touch keep working again, anyway I have contact the HTC assistance and they have collected my phone, I suppose that they will fix it on warranty right ? I have red that one user says that HTC refuse to fix its touch ..