[Desire General] Batesy87:
Official

Finally got an official word from Orange.. if anyone else like me was hoping to get the small update and really cant wait for 2.2 then we might be waiting a lot longer than everyone else

I sent an email to orange asking for an ETA on the 1.21 OTA update and if it was likely that 2.2 would take longer too.. this is my reply

Dear Rob

Thank you for your email regarding your HTC Desire.

I am sorry to learn that you are unaware of our process regarding ROM updates for Orange phones. Please accept my apologies for any inconvenience this has caused.

I would like to advise that you are only able to process ROM updates for an Orange branded handset directly from the Orange website and not direct from HTC themselves, this is due to the Orange branding that you have on your phone that allows you to use this on our network.

When a new ROM update is made available by a handset manufacturer they will pass a version of this to Orange so that we can run the required tests to confirm that this ROM update they have released will co-exist with the Orange branding that you are required to use on your phone.

It is possible that the new ROM update that is released may not co-exist with the Orange branding and thus we will not be able to release the ROM update for the HTC Desire, if they can not co-exist and we were to release this to your phone, this could effectively be detrimental to your handset and Orange will not process for this reason.

If the ROM update version can not co-exist with the Orange branding then we will wait for HTC to release a new ROM update to which we will restart the testing process accordingly.

Be aware that it is not possible to advise of any estimated timescale for the testing of this ROM update by Orange, furthermore, we can not guarantee that a ROM update will be released at all regarding the HTC Hero as the ROM updates that could be released may never work alongside the Orange branding on the phone.

Because some of this information is speculative and based on situations regarding the testing of ROM updates that may or may not ever be released by HTC and the time it takes to complete the testing of the new ROM updates, please accept my sincere apologies that we can not be more specific regarding your query.

If you are experiencing difficulties with your phone then we will need to run a diagnostic check to ascertain the cause of the problem. As this is a question and answer process, we are not able to diagnose problems by email. Please contact the Helpdesk on 150 from any Orange contract phone or 07973100150 from a landline.

One of our specially trained Customer Service Representatives will be happy to help with any difficulty you may be having with your phone. If the phone is diagnosed as faulty they will be able to advise you of your options. We are open from 8am to 10pm 7 days a week.

Please have your IMEI number to hand before you call. This can be located on the barcode within the battery cavity on the phone or by keying in *#06# from the Orange front screen.

I trust this information clarifies your enquiry.

Kind regards

Alina

Orange Online Services

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"I would like to advise that you are only able to process ROM updates for an Orange branded handset directly from the Orange website and not direct from HTC themselves, this is due to the Orange branding that you have on your phone that allows you to use this on our network." - not true... I had a touch HD before my desire and updated twice from the HTC website with orange branded updates... suppose this could have changed.

"furthermore, we can not guarantee that a ROM update will be released at all regarding the HTC Hero as the ROM updates that could be released may never work alongside the Orange branding on the phone." - I think she means desire not hero as she refered to desire previously... but anyway if thats the case I will deffinately be debranding my phone so long as there is a tried and tested way of getting the newer software