yashsingh1/xdaforums huggingface dataset:
[XPERIA X10 General] fm1776:
First I would like to say that I think it is slightly ridiculous that everyone is wasting their time trying to get 2.2 in Q4. Specially when SE have already promised to upgrade the device in Q4; which probably means Q1 of 11'. There is also a very good chance that this upgrade will be 2.2. And, to anyone who knows how the leadership at SE think, this makes perfect sense.

But why are people even asking for the 2.2 when the 2.3 which is currently being engineered to actual phone models and is scheduled to go on sale Q4?

There will soon be more time spent attempting to root the X10 than it took on the ps3. Obviously we all need to keep the faith, but. Truth be told many of us would have dropped SE like a bad habit had we not been able to root the past few flag ship devices. Because all this flashy hardware means nothing if there are devices with less impressive hardware that out produce our phones because the 'other' company has figured out how optimize the latest available software.

So it came to me: I read some where that SE claims they patched this phone up nice and tight as a favor to their customers;) Because too many people were bricking their phones. It is also a benefit to SE since they do not get loaded down with telephone calls from disgruntled owners.

So here is my idea. Forget all the angry posted, and forget signing a petition for the 2.2 (when the 2.2 is what you will most likely get anyway). If you want to be angry about something be angry that this phone wasn't 2.x in May. And the angry posted threads and petitions are pretty much world wide now.

Here is what we all do: Pick up your telephone and call SE customer service and tell them you want the 2.3 in Q4. Call them once a week and make the call take as long as possible. If we all called once a week we would drive SE mad! Tell your SE rep that you are tired of waiting so long for updates that are already last years products. They would have only two choices. 1) release the root to the X10 them selves or, 2) give us the 2.3 in Q4

Everyone: CALL SE AND DEMAND MORE!
[XPERIA X10 General] yetep:
Umm... no thanks, Mr. Angry.
[XPERIA X10 General] fm1776:
I am not angry at all. I find the whole situation rather humorous. But for those who want results, I would recommend calling customer service to complain.

But please, no matter how you manifest your complaints, please ask for the 2.3
[XPERIA X10 General] Nocturnal310:
ya...atleast we can let SE know that we are not happy.
[XPERIA X10 General] robbyf66:
lol fill there call centers with os upgrade request weekly. not a bad idea haha
[XPERIA X10 General] duffy1807:
Haha, made me laugh reading this :D
[XPERIA X10 General] fm1776:
You think they would notice a few thousand calls per day all demanding the 2.3 in Q4?

I think it's a great idea, if I do say so myself.

Here are the world wide contact phone numbers. :D

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
[XPERIA X10 General] lqbweb:
We hope the only reason for the delay is the mediascape and such crap.... Maybe when they finish those new apps the will keep us more upgraded.... :|
[XPERIA X10 General] uinfo:
nice idea

we all should place atleast 1 call weekly :)
[XPERIA X10 General] matt0323:
no thanks i have a life. you want root so badly why would u end up getting x10 then? patience is the key it will come sooner or later
[XPERIA X10 General] lqbweb:
yep... are u gonna bring it? then i wait :D
[XPERIA X10 General] robbyf66:
This has nothing to do with root, this has to do with x10 behind 3 updates at any given time.
[XPERIA X10 General] Tjotte:
SE has done nothing to let you all down, they have said everything you need to know in order to make your choice of phone! Personaly i picked this phone over software for 3 reasons, estetics, big screen and the best camera you can find in a phone today. I am happy with my device, you who are not must have critically failed your research before you went out and got a new device! I knew what i was getting from the start so theres very little to be dissapointed about.

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[XPERIA X10 General] henryvli:
1st of all, oh god if you dont have a solution that works right now,

DONT USE THIS TITLE

2nd of all...... you are amazing for coming up this solution....
[XPERIA X10 General] lifeflayer:
you are making it sound like rooting the phone will solve all its problems. what makes you think you can even load 2.2 on it? you will still need SE to release the specific drivers for each update. if you are so keen on wasting time bothering their low level customer service representative who probably have zero say in the updates, be my guest. just remember you are wasting your own time and their money. the money they waste on you guys might just be what'll prevent them from further supporting the x10 beyond 2.1 after Q4.
[XPERIA X10 General] im_iceman:
Whiner. Drain.

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Sent from my X10i
[XPERIA X10 General] fm1776:
Tjotte: There is no doubt the current status will effect different users in different ways. Glad to hear that you are amongst the group that has gotten what you were looking for. I think even those people less pleased than yourself are happy for you.

However, I think we can all see from this site that not everyone shares in your enthusiasm. And, we users should respect these opinions as well. You only stand to gain if these people are successful in their efforts to get more for our devices.
[XPERIA X10 General] fm1776:
First, let me say thank you! That's right , thank you. I think everyone who would like to see a MUCH MORE proactive SE after sales service are grateful that we have your permission to proceed in any manor we see fit. Your approval really means the world to us.

Second, let's discuss this "further support" you mention. As a long time SE customer with every flag ship device SE has made in the last eight years in my possession allow me to dispel a myth. You will get the update that was promised to you, even if it takes over a year to get it. Than you and every other X10 owner are going to be dropped like a hot potato. Forget what anyone says, go by what they ALWAYS do. Actions speak louder than words. But, this is the same story year in and year out. Why do you think SE even mentioned continued support? Because they know it is problem number one that SE customers have.

In the end I am sure it will rank right up there with the Black service cards they issued to X1 owners. Which by the way were meaningless. Nothing extra, nothing what so ever. Just a peice of black plastic with the letters VIP typed on the face of it, JOKE.

Third, is rooting the end all of end all's? Of course not, but at least I know from experience that I will be in control of my device, and I do not have to wait years for something I can do in a matter of a few days. And, I will have 100 times better device than someone who does not have their phone rooted.

Lastly, Will calling in to SE bother the "low level" customer service reps? This is what their job is. To listen to their customers complaints. I don't think they get many phone calls telling them ' I just called to say hello'. And, these reps not only have meetings sharing the hot topics they have been facing each week. But they also enter the information in SE's system which is reviewed by their supervisors. So if enough people called in believe me the 'high level' decision makers would get the message. If you combine this with the bad publicity they are getting, emails, and petitions, I think they will get the message that we SE customers are getting tired of being taken for granted.
[XPERIA X10 General] im_iceman:
@fm1776 - I think you're right about this point... if we make enough noise then we will be heard. People dissing others ideas when they have none if their own adds no value and serves no useful purpose. We, the customer simply need to keep cranking up the volume until we're heard. It is the only way.

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Sent from my X10i
[XPERIA X10 General] fm1776:
The squeaky wheel gets the oil.
[XPERIA X10 General] iead1:
More like the whiney spoiled immature brats need to die in a fire.

When SE comes out and says "We're not supporting this phone anymore" or "We're updating to 2.x at this point in time", then you have a case.

Instead, you're acting like the spoiled brat rich kid who's mommy won't buy him that new Porcshe, when she just bought you a Corvette last week. The phone has been released for two months. They're not going to upgrade to an OS that doesn't even exist yet just because some pricks on the internet told them to.

You want to know the

BEST, MOST ABSOLUTE WAY

to get SE to hear your voice? Don't buy their **Mod EDIT Rule 2** phone to begin with! If they had low phone sales, then they would say "Oh. Maybe we should update faster, to get people to buy our phone." Instead, people are buying the phone now and are 100% satisfied with it, so SE can take their time and make a polished updated instead of a half-assed "trying to get sales" one.
[XPERIA X10 General] fm1776:
Wow! Tell us all how you really feel. Don't hold anything back ;)

I am sure there are some angry owners. Maybe some of those 10,000's that bought the phone at release only to discover later that this update would take 10 month's (after the release of the 2.3 no less). Whilst other devices are already on the mass market with 2.xx But I guess I can see how you would assume anyone who doesn't share your feeling are spoiled children; well not really :D

The revision is scheduled for November, which in SE language means January. The 2.3 is already in the hardware providers hands and is being engineered to specific telephones as we type. It will be released to market in Q4. This means Android telephones that are being sold in Q4 will offer 2.3

So as SE is concerned yes the 2.3 is already out and in their hands! And, the plan is to not give it to X10 owners. This way enough of them will buy the next device. This is not a guess, this is what SE does model after model. So for you first time SE owners quoting all the press releases, take it from us long term SE customers, YOU ARE DREAMING! Or, smoking crack.

And, to clear the same point for the third time. I don't think most of the dissatisfied owners are angry, and I am not angry in the slightest. I am organizing with others who know with a little well though effort that we could be successful in getting what we deserve. Better customer service and less greed.

The sad part is not with us owners that are trying to get SE to improve themselves. It is people like yourself that insult others for taking action that will benefit everyone, including you.
[XPERIA X10 General] fm1776:
You sound pretty angry. The only angry threads I have read are coming from people not interested in hearing other opinions from their own. No one is forcing you to visit this or any other thread that so obviously makes you mad. Your opinion is only based on your prospective and personal experience. Not everyone has the same prospective or opinion as you. Nothing to get angry about. Xanax could help, talk to your doctor.

There is really no reason for your personal attacks or cursing.

The point of the thread has nothing to do with anger or feeling cheated. It is about getting more for our devices, nothing else.

So I think you're missing the point.

SE business model is about not giving you everything. They do this to inspire users who have already paid to pay again. When the truth is most of us even if we had all available software from the beginning would probably buy the next SE product anyway. Because we have been loyal SE customers for several years and with several flag ship devices and know how great their products really are. It is the way that SE goes about the product life cycle that is the let down here.

I don't want SE to go away. I want them to keep leading the hardware market. However, and I think I speak for many of us when I say, that I want them to stop intentionally limiting their support after time of purchase. SE could easily engineer the 2.3 to the X10 and have it ready by Q4. So as a long time SE customer I am going to ask that they do just that.

If that offends you in any way, that is your problem.
[XPERIA X10 General] PollPixx:
well, in Matt's defend I think the executives of Sony won't get any less bonusses when Mr. Sony hears a few people are complaining on a forum:p They do get less bonusses when they don't reach the selling target.

Like always SE promises they will update for live, but as soon as they will launch their new flagship for 2011 it's over I guess...

It's all about selling big numbers of their products. They do mention it is running on 1.6, if you know that upfront and start complaining about that after unpacking it does sound a bit strange at least.

Why should they please us to give us the update very soon, we already bought their product...On the other hand I am waiting for it as well, but the phone is working well as it is for the moment. Only problem is not all programs I want does work because you need newer software sometimes. However, it's not an issue which is important enough to fight about (for me), I will just wait and see what happens in the near future...

Cheers,

Arnold
[XPERIA X10 General] Russ741:
Mod Edits/deletes

Guys,

I have cleaned up this thread a little. Please review the rules and abide by them. Further violations will result in forced vacations from XDA.

Russ
[XPERIA X10 General] fm1776:
Pollpix:

Fair enough. I am very pleased with the phone. Like you mention there are a few things that we assume will work better with a more current firmware, and others that don't work now that we hope to work once the newer firmware comes through.

Despite how it may sound, I completely support SE. But as any long term SE owner will tell you that after sales is really an issue for SE. And, forget all the nice things SE say they will do, been there done that. SE do not spend enough energy on their loyal customers. And, I know this is going to be the down fall of SE if they don't get it together. It is a very serious issue.

I also know that they could easily update the X10 to the 2.3 in Q4. And it is a real let down that SE haven't been more open about the planned life cycle of this device. But I think we all know they do not want this device to have 2.3. Because they incorrectly think they we make more money by offering first time on the next model.

So I though since there are plenty of people complaining about different aspects of the phone, why not harness some of this energy for something a bit more constructive. Like letting SE know that we are not satisfied with the after sales customer care, and that since we have to wait nearly a year for a product update (that has already been released) why not ask for the most current product; the 2.3?

It may not change anything this time around. But eventually SE will wake up to the fact that they are alienating their bread and butter with a bankrupt business plan.

So for those that agree please feel free to contact your SE customer support as soon as as often as possible. And, let them you you want the 2.3 since we paying customers have to wait so long.
[XPERIA X10 General] iead1:
You're not "trying to get SE to improve themselves." Do you REALLY believe that they have NO clue that their users want updates to newer OS versions? Is that a thought you hold close and dear to your heart?

They're working on updates, and when they're done with an update, I'm sure they'll start on the next one. They have three phones now running similar firmware, once the major work from 1.6 to 2.1 is done, updates will probably come quicker.

Like I said, the only way to get Sony to move any quicker is if they notice their sales disappearing. If people are willing to buy a phone with 1.6 in record numbers, then SE can take all the time in the world delivering a fully-baked OS update, rather than rushing out a bug-filled extravaganza.

As big of a corporation as Sony Ericsson is, they know exactly what they're doing. Instead of wasting their time getting the entire internet to email them something they already know, hit them where it really hurts, their bottom line. Return the phone, don't recommend it to others.

Also, as much as you want to tell yourself that 2.3 exists, it doesn't. The most current product is 2.2, which was announced a few weeks ago at a Google conference. Until it's officially announced, why would you get excited for it. For all we know, Android 2.3 will remove support for USB Mass Storage or SMS. Google announced that they were going to slow down with the OS updates. 2.3 may not be announced until 2011. Then, using your SE logic, we wouldn't see it until 2012, right? Do you want us to wait until 2012 for the next update?
[XPERIA X10 General] kkarnaout:
well one call a weak is not that much time lose so im in if there is a number for lebanon hehe that is funny....
[XPERIA X10 General] cashaw:
Interestingly, I spoke to a few friends who have also bought the X10 and they looked at me with complete confusion when I starting talking about 1.6, 2.1 etc....

They had no clue about all of this and were just more than happy to have a great phone. Infact one guy commented -

"I hope they do not update it too often as I always end up deleting all my personal settings, contacts etc whenever SE has updated their firmware before..."

I suspect the vast majority of X10 owners do not really have much of an interest about what version of software the phone is running.
[XPERIA X10 General] fm1776:
iead1,

Listen mate, SE don't need you to make excuses for them. I know you have appointed yourself as the defender of everything SE/Android, but you really are out of your depth. And, you have made it clear that not only is this your first SE flag ship device, but that you will disagree with anything anyone says contra your own opinion.

I can tell from your previous post to other threads(and not just under this user name) that you have come to XDA simply to start arguments. Why don't you go to another thread and argue with someone else. You are getting boring mate.

I am not even going to bother addressing your total nonsense reply as communicating with you is a complete waste of time.

You have said what you wanted, now please do not come back to this thread.
[XPERIA X10 General] fm1776:
Cashaw you make a valid point. But I would not go so far as to claim the "vast majority" since we really have no idea. It kind of takes away from your point.

However, I am sure there are boat loads of people who bought the phone based on looks alone, and will use it simply to make telephone calls.

In fact there are people at every level of knowledge, expectations, and satisfaction. And, for some of these users they might think calling SE to demand more is a great idea. Of course there will be others who don't agree, and even more, like your friends, who could care less. That is the amazing thing about democracy!
[XPERIA X10 General] cashaw:
True, but then without knowing how many X10's have been sold, 300K+ ?? Then even with 5000 people who have signed the petition and have been interested enough to find out information on this forum, that is only around 2% of X10 owners who have expressed a strong desire to be upgraded. I am sure a vast majority would not turn down free OS upgrades, but I don't think it is of a high priority for the vast majority.
[XPERIA X10 General] iead1:
Yo buddy. Never been on this forum before. Found it because I was looking for support with the battery thing with the X10. Can't say I've ever been so lame as to make a new user name to troll on a forum. Also, you're not a moderator. If a mod asks me not to post in a thread, I won't. Last time I checked, this was a "discussion forum," not a "my opinion or the highway, buddy! forum."

I'm not so much defending SE as much as I find it hilarious that people get so worked up over a product that does as advertised. The "your reply is nonsense" thing is even funnier to read, because it seems I struck a nerve. Chill out man, it's a phone. It makes phone calls, texts, and can browse the internet. If you bought it for another reason, maybe you should re-evaluate your spending habits.
[XPERIA X10 General] HansTWN:
That may just be correct, but how many of the 98% of owners would really like to get the update if they knew exactly what it could do for them? How many haven't signed but still would like the update?

And most importantly, how many won't buy the phone because you cannot get a decent upgrade early?

Very often it is a small, active minority that gets a great deal and every user benefits. Who doesn't want a faster, smoother system, with more colors, flash, etc?
[XPERIA X10 General] iead1:
In Japan, Docomo has announced the 2.1 update as "Late October," announced what it does, and said every phone will get the update. They also said that the Xperia will begin to have native support for their i-Mode email in September, so it seems that even without SE, carriers are supporting the phone. This news was met with joy throughout the Japanese Xperia communities.

All in all, things are coming, albeit "slowly," but people just need to chill and be patient.
[XPERIA X10 General] HansTWN:
I am waiting on the sidelines, no rush for me. But seriously, things move very quickly in the mobile phone world. 2.2 is out and they need another 6 months to upgrade the phone to 2.1? The X10 is the king of the hill right now, hardware wise. By the time this upgrade is out there will be better phones available. SE is losing this window of opportunity. I would buy this phone right now if I could flash custom firmware or be 100% sure of getting an official Android 2.2 in the next few months.

We are living in different times, why should SE users wait 10 months or more while HTC users and others can have it now (or at least wait 1-2 months maxiumum)? In the end, it is just a stupid business decision by SE. They don't deliver, we get something else.
[XPERIA X10 General] Tjotte:
I'm not saying i don't want to see some updates aswell and i know they'r working on it, i'm just saying it's unfair of people going crazy and throw out statements that it is a ****ty device and that they hate SE. I just fail to see the point in that. Everyone is peronally responsible for their choice of purchase and have only the rights to be mad at them selves for not reading up before going out and getting a 5-600€ device.. ofc i want as much updates as anyone else and i am wondering where the promised may fix went, but still, i knew the deal i payed for. Cheers! And cross our fingers SE puts development into second gear soon.

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[XPERIA X10 General] sksimcard:
Xperia X10 Update to android 2.3

I want to say that why not we all come on one side and protest on sony ericsson.

or

every week we should flood their system and call their customer care every week.
[XPERIA X10 General] JoeBananas_:
thats bull****.
[XPERIA X10 General] alankstiyo:
doubt it'd help, considering that they really know how mad we are with their decision of not giving us any further update
[XPERIA X10 General] cryptstyling:
Just root your phone and everything will be over.

i have 2.2 and love it
[XPERIA X10 General] mrtim123:
such an old thread now, shows how far we have come in x10 dev. Kudos to the dev team!!
[XPERIA X10 General] shahkam:
You would honestly look dumb calling for an update once a week i bet they wont give single crap! We gotta do something that will make a huge impact on them like convincing thousands of people to not buy se phones anymore!!! :)