[HD2 General] Cubiceye:
Windows Mobile Device Centre and Active Sync Connection Problems – HTC HD2 / LEO

Hi All

Introduction:-

I have been and HTC HD2 and I have been having a lot of problems with the WMDC not connecting.

When it initially got the phone it was SIM locked and branded to T-Mobile. I managed to unlock and de-brand it by flashing the ROM. WMDC /ActiveSync worked fine for a while, then it all went ‘pear shaped ‘ regarding connections and syncing the phone to my PC.

I am not a big fan of cloud computing ie Microsoft My Phone online syncing. I like a bit of privacy, so I wanted to sort out the syncing problem. You also need the phone to sync to a PC for installing *.exe programs. Cloud Computing is not much use for that.

The Problem:-

I have 4 PC’s 1 desktop and 3 laptops. The desktop and one of my laptops are running Windows 7 H/P. The other 2 laptops are running Windows XP.

The problem I had showed up on 3 of my PC’s, so I concluded that the problem had to be with the phone. What was happening was, that when I connected my phone WMDC would start up, and then said no connection, and that was it. The WMDC did not offer any reason or suggestions as to why. On the phone, when I navigated to Start/Tools/ActiveSync. The ActiveSync page would flash up for a split second and revert back to the Start screen, this meant that I couldn’t access the ActiveSync on the phone either.

I tried all the usual suspects, ie reloading WMDC soft resetting the phone, connecting the phone first before starting WMDC, blah!!!, blah!!!, blah!!!.

Solution:-

It was apparent that the only option was a hard reset, however, a hard reset would totally wipe my phone and all my settings that I had spent ages (my wife was not too pleased about the time spent) setting up.

First I, used spb backup.to back up my phone settings. I copied the CAB file onto my to my Micro SD card then loaded the program onto the phone. This was a bit of a blessing in disguise because spb backup also backed up the problem as well.

That said, Sspb backup is absolutely great, because after the hard reset, it restored my phone and all it’s settings exactly to every last detail as far as I can tell. It is a truly amazing bit of software. The backup file is an .exe file which you navigate to via Start/File Explorer/ etc….click on and run as a program. So you don’t have to re-install the original spb backup program first.

You must however tell spb backup to save your backup file onto your flash memory and NOT the phone memory, otherwise it won’t be there after the hard reset. Doh!!

Just to be safe I removed my flash memory card from the phone during the hard reset.

After the Hard Reset but before the ‘Restore’, when I connected my phone to my Windows 7 Laptop, WMDC connected straightaway, the same was true when I connected it to one of my windows laptops. Also I was able to open the ActiveSync page on the phone as well. So the Hard Reset worked. However, when I then did a Restore, the old problem resurfaced . The problem I decided had to be a registry entry somewhere. I then loaded on Resco Registry Editor, using this utility I navigated to HKEY/CurrentUser/Software/Microsoft/ActiveSync. Here, I deleted the 2 Partnership folders keys, do not delete the default key. (Dabble in the Registry at your own risk).

Guess what!!! After deleting these keys and a soft reset, normality was restored WMDC started to work again.

Conclusion:-

Was the hard reset necessary, or was deleting the partnership keys all that was needed? Not sure.

Cubicye 30/04/2010