yashsingh1/xdaforums huggingface dataset:
[Desire General] andy1982:
no its not been rooted, havent messed about with it only installed

Snesoid

Nesoid

GBCoid

Gensoid

Advanced task killer

Astro File Manager

Beebplayer

Shazam

Im on Vodafone
[Desire General] potter1984:
Ok its a start ......

What country are you in, are all the other internet related apps working fine with 3G, Try not to be so vague, Remember if ya want help we need details.

i'm not haveing a go, just trying to help you to help yourself faster :P
[Desire General] andy1982:
uk

was using google maps earlier and it restarted,weather updates with no problem had fotmob 4.0 and that worked fine with 3g.
[Desire General] cgrec92:
was this problem happening when you first got the phone?

go to settings -> wireless and networks -> mobile networks -> access point names

click on menu and press 'reset default'

if not then you must have installed/changed something in the system which is causing this. a factory reset would fix this if this is the case.

THIS IS KEEPING IN MIND IT WORKED WHEN YOU FIRST GOT IT

if it never worked then return it and get a new one.
[Desire General] andy1982:
worked fine when i first got it had it a month this just started a week or so ago
[Desire General] cgrec92:
in that case do what i said :rolleyes:
[Desire General] potter1984:
lol @ rolleyes :)

Sent from space using the HTC Desire whilst the XDA mobile application powered by Tapatalk was trianglulating my exact gps position on Google maps
[Desire General] langers1:
I had the same problem with mine on Orange, at the time it was stock, after 2 weeks it would randomly reboot when i disconnected from my BT car kit or when i hung up the phone, i sent it back and got a new one. I put the generic ROM onto the new one and it was fine for a week then it rebooted after a phone call and then during a phone call when i rang them back. Im now running a rooted ROM and so far its all ok,

Only installed programs I have in common is beebplayer, I will say one bit of advice though unistall task killer u dont need it, there is a post somewhere explaining why but u dont need it and the phone doesn't like it.
[Desire General] Nekromantik:
Mine just rebooted after a call for the first time.

I got a orange handset, should I return it?

Its been working fine since I got it 2 weeks ago.
[Desire General] francesco131177:
mine too

i have the same problem with my desire...

and the strange thing is...AFTER 2 WEEK like all of you !!

every time i close a call my phone reboots itself...

i have not rooted the phone and i have no apps installed because 'ive just made a hard reset.

i'm waiting for briging the phone to the repairing center because i'm not so convinced that is a hardware issue.

now that you all have the same problem i begin to think that maybe after some use the phone corrupt some memory position that also an hard reset doesn't clean completely.

the strange thing is that in my case only the call close cause the problem, all the other function of the phone run smooth....

keep me informed of some news..
[Desire General] cgrec92:
have you tried some solutions posted here such as the apn reset to default?

a hard reset will not fix this, this apn data is backed up by the system and then restored after a hard reset thus copying and pasting the faulty apn

again it's just a theory but worth a try.
[Desire General] francesco131177:
now..

just trying now...
[Desire General] francesco131177:
doesn't work

..unfortunatly the trick doesn't work...

first i've done a reset to default of the APN. reboot. same problem

then i've deleted all the apn entries...just to try...nothing changes...

but i'don't think the problem is apn related because it's not an internet problem, it's a calling problem...

the phone reboots itself only on call close...i can do a call, talk with the other person even for an hour, but when i close the call the phone reboots....

i wait for some news, then i'll bring the phone to repir center....sigh !!

thank you for your precious help....
[Desire General] cgrec92:
sorry to hear that

open the phone dialer

enter: *#*#4636#*#*

tap on phone information

scroll down

change your preferred network type to: GSM auto (PRL)

try a phone call now
[Desire General] francesco131177:
same...

just tried...

set the preferred network type to: GSM auto (PRL)

same thing...

when i touch the red button to end the call in progress, the call closes, i see for 1 second the screen and BUM the phone restarts...

maybe a defective chip ????
[Desire General] cgrec92:
sounds to me a fault with the phone

if it can't even be fixed with a hard reset then it's not your problem, especially if it hasn't even been rooted.

send it off for repair they'll fix it or give you a new one. easy as that.
[Desire General] francesco131177:
thank you

...tomorrow i'll bring it to the assistance center...

only hope they ''l be fast repairing it.....

thank's for all
[Desire General] Nekromantik:
this dont sound too good.

Someone else had this issue and Orange sent him a new handset and it did the same.

Could it be a faulty batch of handsets?

edit:

I just called orange CS to see if it resets. I called the no and waited for the menu options and then ended the call and it did NOT reset.

Maybe it happens sometimes. I will see when I get a call next to see if it happens again.
[Desire General] francesco131177:
....

i've tried to last a call for 10 minutes and the phone reboots anyway...

let's see if someone join this post in the next hours/days and then we'll have our answer...

thank's
[Desire General] Nekromantik:
is that when you call someone or when someone calls you or both?
[Desire General] francesco131177:
unfortunatly

unfortunatly both ...

every time call ends the phone restarts, no matter if you make or receive the call...

today i'll bring the phone to assistance...

let's see what they say....
[Desire General] Newfarm:
So, how did it go? Curious to know what it could have been...
[Desire General] francesco131177:
waiting...

the phone is on the tech repairing center in Milan since thursday 6th ...

they told me 10 days for repairing....

when the phone 'll came back i'll inform you of the diagnose...

but i think that is a defective chip related to radio equipment...

thank's for the interest.

bye
[Desire General] Whiterin:
I had this happen the first week or so I had it. Not sure what caused it as it did it even before I put much on it. Also did it while sleeping sometimes, just random resets... it has stopped though. Hasn't done it in over a week. Not sure what causes it, but it seems to have worked itself out for me.
[Desire General] A|ex:
i get this once or twice a week, i can often tell when its going to restart when i try to do many things at once fast. if i take my time its fine but i also found out that i do often have apps running in the background when i assume they have closed so have to taskkil them. If i keep on top of the killing tasks every few days my desire doesnt auto reboot.
[Desire General] Andyokane:
I'm with Orange too and for th epast week ive been getting restarts but not when calling. All mine happen when either surfing the web or using facebook.

The screen will go black for a few secs then to the HTC boot screen.

I'm using payes sense 1.9.
[Desire General] deviouscreation:
I've just had an odd occurrence with my desire. I was in the middle of a call when the signal dropped and the call Hung. I ended the call and rang again, but couldn't get through, not even a dialling tone. I turned the phone off and back on, and the same thing happened. I then checked the settings and found that airplane mode had been activated... but not by me. Every time I tried to switch the mode off, it would take forever, and then the phone would reset. Again, on startup airplane mode was back on.

It finally fixed itself, but it was very annoying. I'm on orange, using the stock 2.1 OS the phone came with. Apps added recently include astro, gameboid, evening standard, xda app, and several games. This is the first time this has happened.

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[Desire General] cosmicharade:
Getting random reboots here too, no idea why. Have tried uninstalling a few apps but only started happening a week or so ago, can happen unattended or when using the phone to surf the net or whatever. Any logs or info we can use to find more info?
[Desire General] cez10:
yup my phone was working fine since couple weeks, in the recent days it randomly freezed couple times which lead to a random restart :S thinking of doing a hard reset or sending it back as i got the insurance for it
[Desire General] mattgod69:
HTC Desire Reeboting

Hi, I have had an HTC Desire for about a month and a half. I have installed some apps, but the work has been working like a dream until yesterday. I now have the random reboots. It boots several times (sometimes getting to the home screen) but mostly not. All i see it the white HTC screen. Eventually it gets back to normal and starts ok. It did the same thing today and i did notice that the unit was quite hot. On both occasions (yesterday and today) i was trying to access the internet, not make a call.

I have noticed that i have been getting several text messages from Anonymous (no subject). It you open it in the top right is a icon for a sim card.

I think this is possibly an issue with an over the air update that has been applied to the phone. They cant all be ok for weeks (ok two for some people) and then only playing up in the last week.... what does everyone think?

I phoned Orange CS who were useless....... they have not heardc of any problems of this nature. I dont believe them.

I was going to do a hard reset, but i think now this may not sort the issue..... after reading posts on here!

Anyone got any other ideas? Are you getting those texts? I saw one post about loading loading and lots of things running at once..... maybe this is the issue. Maybe the Advanced Task Killer is the problem??

heers.

Matt
[Desire General] shawshanks:
Check if your Calender app is sucking up all the uptime.
[Desire General] mattgod69:
No, the calender does not seem to be using all the up time..... is yours then?
[Desire General] flashflash:
Same problem here, started happening after I applied the OTA update. Sin free handset, T-Mobile, not rooted.

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[Desire General] mattgod69:
flashflash, are you talking about the reebooting..... when was the OTA update? i thought this might be an issue...... mine is set to check regularly......
[Desire General] flashflash:
Some people had the update before others but mine appeared about a week ago. Up until that point I never had a random reboot in the two months of owning the desire. Now I get it one a day sometimes.

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[Desire General] mattgod69:
Mine has been fine from new then once a day for the past two days (nothing yet today). I think the update is buggy. What software versions are shown on your phone (setting, about phone, software info - sorry you prob already know this).
[Desire General] flashflash:
1.21.405.2

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[Desire General] cosmicharade:
how are you all going with this? any issues? Mine seems to have stopped rebooting but I'm not sure if it is because it is winter here and the phone is cooler.
[Desire General] Geeba:
Hmmmm - funnily enough mine rebooted this morning after sending a text message... :confused:

Great! I bought this phone as an un-wanted upgrade off ebay! so no guarantee with it! :mad:

I'm slowly growing tired of HTC!
[Desire General] kekkle:
You should consider getting rid of Advanced Task Killer. It's not smart to kill apps manually like that. And I don't know about ATK. But some of those Task Killer can kill automatic, making your phone even more unstable.
[Desire General] cupidstunt:
I had the same problem and had to send it back to htc. They didn't find anything wrong with the hardware and relashed the stock rom. Has been working perfectly ever since. If out happened again I would just flash it again myself as I'm more experienced now.
[Desire General] duggro:
hey

i had the same problems listed above by mattgod69

i removed advanced task killer, but still no joy. my phone doesnt turn on at all now, just restarts repeatedly then occasionally vibrates 7 or 8 times then goes dark.

what are my options? contact orange or htc? should i reset it?

i am a total novice, so please help if you can
[Desire General] cosmicharade:
Why do so many people insist on using task killers? It should be stated clearly NOT to do this in the manual, they just cause so many problems. My phone has been stable for a few weeks now, no noticed reboots although I'm not sure if it's happening unattended.

It's winter here though so I'm not sure if it's heat related, has anyone noticed any changes?
[Desire General] beel27:
Ok guys. It happened with me n I found the solution. I've got unrooted HTC desire on 2.1 and the idea is to go to settings>wireless&networks>mobile network setting n then change the network mode to GSM o

nly. This solved my problem. Lemme knw ur feedback. Goodluck

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[Desire General] stereopixels:
I tried it and it didn't work for me - phone still reboots (using 1.21.405.2 after OTA update, UK, Virgin Mobile, factory reset already so just stock apps/settings)
[Desire General] isaw:
I had this issue a while ago and posted about it here: http://xdaforums.com/showthread.php?p=6746143#post6746143

It was "fixed", claiming voltage leaking so the mobo was replaced.

But it still happens. However now I can reproduce it somewhat consistently.

Essentially I get the battery down to about 12% or less. I have wifi enabled to my local lan and I then watch some YouTube videos via the builtin app which ups the core temp, maybe to about 34/35C. I then plug in the charger and what typically happens is either :

a) I get some Android Settings force closure followed by a full crash to reboot loop

b) It crashes without any display of a force closure and goes to reboot loop.

From that point on, I'm lucky to get back to the main homescreen without it crashing and rebooting.

At that point I take out the battery and leave it alone for about an hour to completely cool down. After that it's fine.

This has just been my experiences with it - I haven't done fully 'test' or scientific studies, but if i do what I said above, it happens to me...i'd say 70-85% of the time.

It does make we wonder just what the hell kind of quality/stress testing goes on these days...

Sigh...

This is with no apps apart from the stock build.
[Desire General] jlgoa:
Hi isaw,

I confirm what you said. I.e:

- mine reboot when the phone becomes hot. To reproduce the problem, I simply goes to Google Maps, enable wifi and GPS. Play about 10 or 15 minutes and Yep -> reboot !

Sometimes it reboots in a loop and never boots up to the lock screen.

Sometimes it even doesn't restart at all, just vibrates 5 or 6 times and stops in the HTC green logo.

Workaround: let it cool down for 1 hour and then it works perfectly until it becomes hot !

-> I have completely reflash the official HTC release 2.1 update1.

-> Perform a wipe data in bootloader mode.

The problem is the same with unofficial release, like android 2.2 or below.

Being in a hardware engineer acting in this sector, I stongly think this is a hardware issue, not related to software.

I will send it back and try a new one.

I will tell you then.

JLGOA
[Desire General] jpxdude:
Just incase anyone else faces this problem, I had a similar issue where the phone would either crash completely, stay with the screen off, or just vibrate constantly.

In the end I discovered that my micro SDHC card had become corrupt! Formatting didn't help either. After changing the card, the phone has worked fine ever since. Try this if any of the other solutions above do not work for you. Good luck!
[Desire General] giammin:
i've just bought one htc desire

open the box

put in charge

charge complete

then switch on for the first time

completed start configuration and set my google account

opened gmail

opened contact list

read 3 message

opened gmaps

then...after just total 10 minutes of use

it keep restarting

i could only insert my pin than it restarts

i tried all workaround suggested in posts but it keeps restarting!!!

WTF WTF WTF
[Desire General] romvahav:
I have the same problem !!!

how can I fix the problem ?
[Desire General] isaw:
Well, my Desire is at it again, this time really, really bad.

Last nite it was endlessly rebooting and looping. Had to yank out the battery and let it sit and cool down for about an hour.

This morning, after a full nite's charge, getting a taxi to work and just doing basic operations, it started crashing and rebooting endlessly. I was using Gtalk, google maps and my email. The thing felt really hot, but the temp was listed at 30 degrees.

I've already had mine "fixed" by HTC with a mobo replacement but this isn't right. I've got 3 mates here at work on a T-Mobile branded Desire and apart from a crash once in a while, they've never had the reboot-loop that I get. I'm on a sim-free unlocked Desire. (not rooted either).

I've emailed HTC - I want to swap it for a new one. They've tried to fix it once before and it hasn't helped. I'm asking them for a complete replacement as I think it only fair, after dishing out the money I did for this phone. :mad:
[Desire General] Cactus42:
Surely this is a "known issue" by now. I've had my phone replaced because of it, thankfully I'm with a provider who gives a crap about thier customers (avoided the HTC direct route). IMO from the symptoms I had (rebooting, overheating, bootloops) it's a hardware issue - if this were a laptop I'd say there was insufficient cooling or thermal grease on the CPU. It's all too similar!

Maybe we need to get a list together of those who have had the issue - whether currently or in the past - and get that sent to HTC and the providers to see if it makes a difference.

You just know if this was an issue with the iPhone the media would be all over it!
[Desire General] giammin:
after a night turned off mine is working great since this morning

just so i can't ask for a replacement from vendor!!!!

i think that is clearly an overheating problem

the funny side is that i've just ended to struggle against my xbox360 RRD
[Desire General] gunja99:
I think it's over heating. I don't use it a lot for video or games, but have noticed it with low voltage and playing games in the past, although now it's ALL the time when I sat nav in the car (charging/Mobile net/GPS), 5 - 10 minutes and reboots (can get 30 minutes...)

Pfftttt... What can we do, this is bad. I'm pretty convinced it is heat related (fortunately not happened during calls, etc, etc), but i do get the same symptoms others have reported...

Might ring orange and see what they say.... I tried un-installing a lot (as it got worse, to start with was loads better, but recently have got 15mins sat nav at best :()
[Desire General] DanTehManUK:
All of these overheating issues,,,,

I admit i have issues when im charging and heavily using my phone,,, but;

I dont suppose any of you are running your desires with ROMs that OverClock the CPU?? or apps that allow you to OC??
[Desire General] gunja99:
Mine does it even when not charging, and it's the stock orange ROM for me, no clocking, no nothing! But yeah people should give info on their ROM, etc!
[Desire General] isaw:
In regards to my reboot-loop issues :

Non-rooted, Stock unit

Firmware: 2.1-update1

Build: 1.21.405.2

Software: 1.21.405.2

No task managers.

The only apps I every have on here are things like:

Swype, Battery Info, Google maps, Astro, picasa tool, sudoku, xda, handcent, barcode scanner, k-9 mail app, divx demo player, beautoful widgets.

Thing is, I've completely hard reset the phone and STILL it happens, right from the basic build...
[Desire General] DanTehManUK:
@isaw how long have you had your Desire??has it ever been dropped? used in the rain? etc
[Desire General] giammin:
i talked too early

i was talking with htc support and problem raises again!

italian htc support says:

hardreset and leave 10 hours without battery, if problem lasts ask your vendor for replacement
[Desire General] DanTehManUK:
Return to Vendor! :cool:
[Desire General] Harnec:
Well, as far as I can notice this boot loop symptom is usually seen in desires with Build: 1.21.405.2. I have noticed there are few boot loops with 1.15; however, I believe 80% it is happening to the devices with 1.21 upgrade. It makes me wonder whether this can be a combination of hardware and software issue.
[Desire General] Cactus42:
FYI, my one that was replaced had exactly the symptoms described - rebooted, got stuck in boot loop, got really hot - did this without fail after 10 minutes of Google Maps or varying times on internet stuff. Didn't seem to matter whether I was on WiFi or mobile network. Tried various things to narrow it down with no joy, such as locking to GPRS or to WCDMA, completely vanilla instapp (no apps) etc.

I tested the phone with the following and symptoms were identical, so it was categorically not software:

Virgin Media 1.15

HTC Generic 1.15

HTC Generic 1.21

OpenDesire (1.4 iirc)

MCR rooted original Desire rom 1.15

MCR 3.1

MCR R21

Defrost 1.6

Also, my reboots started about a month and a half after getting the phone, and no updates had been applied in that time (I actually rooted it to do the tests).
[Desire General] romvahav:
some help here?
[Desire General] adjei7:
I'm starting to think that software is playing a big part in this.

I have a Desire (T-Mobile, untouched), and have recently started to experience these problems. My phone was one of the first batches, so have had it since the end of march. I experienced none of these problems until after the most recent update. Before then I used 3G heavily for long periods without problem, used google navs for long journeys while charging in the car, without any hint of reboot. Now any of these things causes a reboot within 20 minutes. And I refuse to believe that the change in British weather alone has sparked this issue.

Earlier today I managed to use google navs for over an hour non-stop for the first time since the problems started. But for this I had to ensure that the phone was already fully charged (as connecting the car charger would spark off a reboot), and 3G was off (i guess google navs downloads and saves the maps for the journey straight away, however I had to follow the journey directly as I couldn't reroute without a connection). By the end of the journey the phone was as hot as it usually is just before it reboots, if not hotter, but held out for the whole trip.

One of two things sparks off a reboot. Either charging, or 3G. I don't think heat on its own is the culprit, but more of a symptom.

I'm reluctant to send it in for a fix as I'm worried I'll get it back with the same problems, as other people have reported. Hoping for someone to figure out what is actually going on, as it seems to be stumping everyone.
[Desire General] shadowfix:
Had the same with my Desire. HTC replaced it with a new phone. May well be a hardware issue
[Desire General] Cactus42:
I'm inclined to agree with that - mine did reboot more often when attached to the charger. And I did only notice the heat after it had tried to restart 15 times :)

Another thing I noticed was the battery life - the new one has varying lengths depending on which ROM I'm playing with but the faulty one seemed to last less than 8 hours with standby/texting/the odd phonecall/light internet using the proper HTC software.

I found this while hunting around - Can't post links but search for TJ Blog: HTC Desire Tear Down

I can't tell if the USB/Charging circuit is part of the main board or a seperate piece. If it's all in one the a mainboard replacemend should fix this, but if it's a seperate part and they're only replacing the mainboard then that points to the charging/usb board being the faulty component (would tie in with the area of the phone that heats up too).