yashsingh1/xdaforums huggingface dataset:
[Desire General] isaw:
@DanTehManUK

No, havent dropped it or used it in the rain - as a gadget person I'm quite precious about my kit so I do keep it in pristine condition.

Again last nite, I was browsing Google maps and poof! Crash. reboot. Starts to load...black screen, crashed, reboot. Again and again.

Had to yank the battery out and let it cool down for 20 mins.

Honestly I was so livid I was about to say, "**** you HTC, keep my money" and film myself throwing it against the pavement and posting it on youtube. :mad:

However, that wouldnt solve anything. HTC has answered my email for a request to swap it for a new one by saying I need to call them up. WHich I will do on Monday and tell them this particular phone is not fit for purpose. It simply does not operate as expected, even after their repair work on it.
[Desire General] giammin:
it cant be software related... my phone raised restart issue after 10 minutes i opened the box...

i did not install anything, i just configured my google account!

---------------UPDATE--------------------------

phone replaced as DOA, the new one works like a charm!!
[Desire General] dragosel80:
My HTC Desire just started to manifest the problems with restarts, overheating, bootloops. I asociate this problems with the hot weather from the last days. I'm afraid that changing the phone will not solve the problem. I regret now that I did not choose the Blackberry 9700. After 1 year and a half with Nokia E71 I would not recommend the HTC products for businnes purposes.
[Desire General] choccy31:
My Desire on T-Mob (non rooted) has been doing the same thing (rebooting non stop) since Thursday.

I got annoyed on Friday and did complete reset, it's still happening.

Symptoms are: Phone on HDSPA Almost always reboots - overheating deffo. Have played a few games and it's happened also. Tried to access my emails on K9 and it does same.

Phone deffo has gotton hotter over the last few days which I am wondering if is causing the problem.

Onlything I've really done different lately is install Launcher Pro.

Very annoying.

Had my phone since pre-release from T-Mob 16th March.
[Desire General] bamn:
Reboot-loop maybe accu issue??

Hello,

I have the same issue with my desire, it has been out for repair.

But they said they couldn't reproduce the problem.

They now think it is the battery that is causing the problem, maybe some of you could try a friends battery maybe?
[Desire General] choccy31:
One of the T-Mobile guys I talked to said he had issue with the overheating etc and it was the mother board as suspected and he got his replaced. (see below)

"does your phone heat up significantly just above the optical trackpad? I had to get my mobo replaced due to overheating as that..as very hot. If you factory reset and it is still doing it then it is more than likely a mobo problem".

"can you test this after a factory reset as it should continue to reboot if it is overheating."

"once it starts overheating/rebooting try a factory reset. If it reboots and doesn't install you know that its a thermal prob"

Anyone on T-Mobile with issue, speak to the good folk on their twitter site, very helpful :-)
[Desire General] adjei7:
I have two batteries. This is not a battery issue.
[Desire General] SEngine:
Same here

I have the same issue with my Desire

Since 3 weeks (since in Italy the weather temperature is normally over 28-30 °C) my Desire reboot randomly everytime i try to connect to 3G network.

Now it is in assistance. I had sent a clear E-Mail at HTC customer care in which i tell clearly that i want a new one phone or a new one mother-board. I just tried to reset the phone via RUU without success

Good Luck to all people that have my same issue.

p.s.

If HTC don't solve my issue i'll a new IPhone 4G user.
[Desire General] choccy31:
I'm gonna go to T-Mob shop and return it to them to get motherboard replaced.

Had it failing on me and rebooting over and over for ten mins solid earlier, had to leave phone off for ten mins until would work again.
[Desire General] willy2005:
Hi,

Please, i have desire with Android 2.1 Update1, i shorty, i face a reset loop and make life harder!! i already remove sd and sim with the same issue. after a call reset happend many times and didn't stop till removing the batteries and keep phone off for more than 10 minutes, if less than, i will face the same problem, is there a timer to reset?

Please, all above solutions take place with teh same issue, shall i replace the HTC?

What do you mean by ROOTED ROM?
[Desire General] willy2005:
Htc desire self reset loop

Hi,

Please, i have desire with Android 2.1 Update1, i shorty, i face a reset loop and make life harder!! i already remove sd and sim with the same issue. after a call reset happend many times and didn't stop till removing the batteries and keep phone off for more than 10 minutes, if less than, i will face the same problem, is there a timer to reset?

Please, all above solutions take place with teh same issue, shall i replace the HTC?

What do you mean by ROOTED ROM?
[Desire General] giammin:
i'm sorry dude

it is an hardware issue, no solution

you have to take it to assistance
[Desire General] burnedfuse:
Partial reboot resolution

Hi.

I've been watching this forums because I was having the same symptoms after receiving the 2.1 update.

I've contacted HTC and they only recommended to perform a reset and after that failed they asked me to try a new battery.

After reading the posts I was convinced it could be a overheating condition.

Nothing was working until the phone received the 2.2 update last week.

After this update, using the phone as a normal PDA, with bluetooth or GPS doesn't make the device reboot anymore and also when using wireless the device doesn't reboot anymore.

Now the only situation that makes the phone reboot is when I use 3G. :(

The phone is not rooted and I've been using it with no additional software.

So definitely it's not a overheating problem neither a hardware fault.

It has something to do with the radio version HTC sends in the update.

Just wanted to report about the new 2.2 official update!
[Desire General] cw-data:
The same thing is going on with HTC HD2s, look in the forum over there, some people (including me) had the same problem. Also there the issue could be fixed by having the motherboard replaced.
[Desire General] BumAround:
I own an HD2 and never had this rebooting problem.

Now, with a Desire (T-Mob, 2.1-update1, untouched) I start to have this ghastly problem. :eek::eek::eek:
[Desire General] snoop088:
More press please!

Hi all,

I believe this to be a heat related problem nontheless. It is most likely some idiotic glitch of a CPU preservation algorithm... or I really cant imagine how this product went on the market.. I am totally appalled with HTC testing capabilities. Its moronic to release such a product when competition is breathing down your neck. Here are my observations..

- you dont need to be using 3G in order to restart the phone

---try charging + wi-fi + GPS + maps. scroll around a little. bang restart.

- i have noticed the restart to occur at around 35-36C battery temp.

- you can obtain this temperature quickly in any way you wish..

- basically Wi-Fi is cooler than HSDPA for some reason but phone will still restart while in Wi-Fi mode.

- clean install (factory reset) phone will still restart

- got some silly correspondence from HTC reps. They wanted to know all software versions of the phone, whether problem was existing in 2.1 or started after 2.2, etc.

- according to HTC support rep phone normal operation temp should not exceed 50C. Well I am very far from reaching 50C when my phone would restart on 36C... hmph.

- normal GPS usage of the phone should provide for charging the phone from car lighter, using 3G for maps, using GPS for location. This would restart the phone within 1-2 minutes.

- other ways to restart the phone:

--- watch some youtube over 3G, play some game, open facebook and scroll around, even just charging the phone will restart it if the battery temp is right!!

I hope this shines a little more light over this problem. I really dont know whom to turn to, how to get this phone out of my sight ASAP and get my money back. I wonder more than anything why isnt Gizmodo, Consumer Reports etc. etc. not being involved in this?? Why is HTC different from Apple??

any ideas, comments, recommendations would be most welcome,

thanks

Nick
[Desire General] cuub2:
My equipment is suffering from the same overheating problem. As most of you were saying i also thought that this might be a hardware problem, however now i have second thoughts... Let mt explain:

First, if this was a simple hardware problem, burnedfuse wouldn't notice improvements.

Second, as snoop088 said, our phones are rebooting at 35~36ºC. Can't this be software controlled?

Third, i've called htc hotline and the lady asked if i had 2.2 version and if i've already received another update after the new Android version (can anyone confirm this?). The way she talked seems that those updates would resolve most of our problems. Is this true?

What do you guys think? :)
[Desire General] jacobtc:
See, I actually got a more weird problem... Got my Desire rooted, and when I use Sense roms I got no problem, however with non-sense roms I get random reboots? :S Tried OpenDesire, Cyanogenmod, Defrost, and they all do the same :S
[Desire General] swissynopants:
Hey all, I just wish to add my little stone to what is now becoming somewhat of an structure of issue regarding this endless boot.

Non-rooted, unbranded unit.

Firmware: 2.2

Build & Software: 2.09.405

I Use the FlexiShield Skin For The HTC Desire (can't post link)

I do mess around with different home applications and have settled with LauncherPro for now. (I'm mentionning this because I also swap to GDE every once in a while to show my iPhone friends the 3D desktop possibilities - which is probably power hungry).

I've stopped using task killers for quite some time (after reading about it) but still retain Advance Task manager for uninstalling purposes - no rules set for any apps and I never use the kill process function.

I first encountered this loop boot when using the youtube native application over 3G, last week. I just couldn't get it to stop rebooting. So much so that it vibrated 3 times successively at the last boot before just freezing on the white HTC screen. The back was very, very toasty. I could feel the heat through the protective skin.

The only way to get my phone back was to take out the battery and leave it to cool down for a few.

Today, same again.

I was doing some intense browsing using the stock browser over 3G (open in new tab, scrolling, next page, switching tabs back and forth, saving - a man needs his nude pics right?) and it started to reboot again. The back was really hot.

Same again, only possible fix is to separate the battery from the unit and leave them out to cool down. Works again.

In both instance I was on LauncherPro.

I'm no expert in phones software nor hardware but I really believe this is a native hardware, cpu, or Os compatibility issue. Or in other words, I can't see this being caused by a specific app.

Considering bringing it back if this goes on for too long.
[Desire General] Anakha56:
Well after much hunting I found this thread and I am getting something different from everyone else. I made my battery go up 36.3'C without a reboot and the only time a reboot does happen is when the phone is least used. Having said that since I flashed to this ROM: http://xdaforums.com/showthread.php?t=741663 HTC 2.10 ROM with radio 32.44.00.32U_5.09.05.30_2 I ave not had a reboot yet. I will keep a eye on it :).
[Desire General] vidmas:
I have the same with auratsense 7.4 version. I think that is a virus, but not sure. I install another radio xxxx30_2 but problem not dissapear. Previous ver was 17_2. I think here is problem with services who are trying to update all is possible, and maybe this can activate on charging. Idea fix... but who knows :confused:
[Desire General] ljesh:
I don't think this issue has anything to do with the 3G.

Where I live, there is no 3G coverage. So every time I hard reset my device, the first thing I do is to disable the automatic network and leave it with GSM. Still, my device reboots time after time. It happens very often when charging + doing something on the device (today it happen when someone called me while on charger and I was sleeping), or using the GPS.

This device used to make me so happy...
[Desire General] dudstone77:
I'm from Italy...this device has only severe hardware defects...it's not a software issue to crash the phone...send it to Htc assistance and pray to be lucky!!!

dudstone:mad:
[Desire General] ljesh:
I don't know if it's hardware because this started happening like 2 months after I bought it. It wasn't like that from the start. But who knows, I have read about people that had the same issue, sent it to HTC to change the mainboard, and their devices (seem to) work properly since then.

Anyway, I cannot send it for service since it's bought in UK and then brought to me. I plan to use it until it explodes and then get something from another manufacturer. This is my second HTC device, both with hardware defects (my HTC S710 spent like 2 months in service) so I am kinda losing hope in HTC :/
[Desire General] hasnain721:
Guys,

I'm suffering from the same prob. Had my desire for about 3 months now and everything was working great. It was only when i installed the 'angry birds' app that this issue started. I called htc n they said coz this app is in beta stage, there are still defects and hence the phone is restarting.

My phone is still in warranty. Any advise as to wht do i do please?

Thanks!
[Desire General] willy2005:
I face the same issue and send to HTC SERVICE CENTRE IN UK, they replace the main board and upgrade to 2.2 FROYO, works fine for about one month with 4g, gas,......enabled
[Desire General] green_archer:
Any phones affected in Singapore?

I bought my phone is Singapore and I'm trying to check if there are any complaints there as well. So far, I can only see people from Europe posting that they have the reboot problem.
[Desire General] entay:
Desire restarting?

HI i hava a HTC desire running 2.2 on tmobile uk.

Since i did the OTA upgrade to 2.2 if i am browsing the internet o rany app the uses the internet, or playing a game (angry birds) after a while and this can be anywhere from 5 mintues to half and hour the phone switches of and restarts. I phoned htc and carried out a fullsytem restore. After i had done this the problem became worse and the phone would restart constantly. It has got better now and only restarts when i am in an app or internet again. Can anyone help?
[Desire General] dainesefreak:
Yes, HTC. Call 0845 890 0079 and book it in for a repair. Be sure to tell them that you have done a hard reset and the phone is getting hot when it reboots. I found this to be the best way to cut through their random questions.

Mine is off for repair tomorrow.
[Desire General] lukesky:
people from singapore are also affected, but the numbers are of course smaller than europe
[Desire General] Scrupix:
Hello,

Mine sometimes, when I connect a Bluetooth stereo headset is restarting when I click to connect (not always)

I have 15-20 programs installed on him including LauncherPro!

Somebody know something about this issue?

Also does somebody know something about this:

Sometimes I don't receive the sms message when message was sent it has a delay of from 15 minutes to 1h

Thanks
[Desire General] redevilz:
Guys I think this is a software issue!

How do I know?

Because I just installed Desire rom on my HTC HD2

and it started to reboot randomly after using it a week or two.

I had no problem with the HTC HD2 phone before I installed the Desire Android rom

so we can completely rule out hardware problem...
[Desire General] Biffy:
No we can't rule out a hardware problem. Because lots of people have had their motherboards replaced because of the reboot HARDWARE defect.
[Desire General] scooby_r:
I had a terrible experience with this phone. I bought my first set in SG sometime in june, had reboot loop in august. Had it replaced and a month later still got the recurring reboot loop. Decided to get a new set (SLCD). It's been more than 3 months already, so far no problems.
[Desire General] haychi:
HTC HD2 is not a Desire.

Totally different phone with totally different O/S (you're just confusing the issue)

So we cannot rule out a hardware problem!

Do some research there are hundreds if not thousands of Desires worldwide that are having their motherboards replaced due to persistent restart issues.
[Desire General] mrjonnyrock:
my phone started the random reboot thing about +-5 months after i got it. The phone gets very hot, around where the buttons on the bottom are. This happens even when i am just doing simple tasks like browsing the internet etc.

The phone was stock standard/unrooted.

Its +- two months later and i still have the random reboot issue and a hot phone. It has been getting worse and worse since the 1st time it did it.

I also now have an issue with battery life. i have 2 extended batteries that are not even lasting 12/14 hours with average to low phone use. They used to last more then 24 even with heavy phone use.

I did root the phone and load some customs ROMS to test with. Must say i do love the work done by the guys creating these ROMS.

But the phone is back to a default Vodafone UK phone, because it goes back on Monday.

I used RUU_Bravo_Froyo_Vodafone_UK_2.33.161.2_Radio_32.49.00.32U_5.11.05.27_release_157522_signed.exe to get the phone back to a stock UK Vodafone phone.
[Desire General] ICO187:
:o :( :mad: i have got the same issues with mine rebooting all the time for the last 2 months & getting worse as time goes on.

approx 9 mths old

im in australia - OPTUS

not rooted

for instance today i was on a 30 min call it rebooted 4 times

the cell phone was @ 27 deg celcius & i have a split system air con set at 24C pointing down at it & the cell sits also on a laptop cooler fan as well.

it's connected to my pc usb most of all the day , wifi on & bluetooth on.

i've tried all above except returned to seller for repair. am i wasting my time ?

getting close today throwing it at a brick wall :mad:

more links to the issue:

Desire:

http://xdaforums.com/showthread.php?t=675810&highlight=reboot&page=11

http://xdaforums.com/showthread.php?t=676402

Desire HD:

http://xdaforums.com/forumdisplay.php?f=754

http://xdaforums.com/showthread.php?t=821117
[Desire General] owziee:
Since the Desire is so similar to the N1 I wonder if the Nexus One suffers from the same rebooting issue aswell???
[Desire General] 2000impreza:
The Nexus one does in fact suffer from the same issue. HTC is replacing the mobo on the Nexus as well. I've had both devices and haven't experienced the reboot issue.

http://xdaforums.com/showthread.php?t=791974
[Desire General] jonasbry:
Switching from GSM/WCDMA auto to WCDMA only and using setcpu to ~650mhz solved my problem..

I can now surf youtube + play games until my battery runs out, no restartd (knock on wood)
[Desire General] Robin0Mayer:
Hardware defect

I've had my Desire (T-mobile with amoled) for about 9 months and everything worked well until I suddenly got the reboots.

I've tried everything to find the problem.

I've tried about a dozen firmwares, with different android versions and different kernels., changed batteries, underclocking (never overclocking) etc.

The problem is definitely temperature related. When the phone (not the battery) gets too hot, it resets.

How it get's too hot doesn't matter. The fastest way is to use GPS and 3G at the same time. If it's charging at the same time it doesn't even last 2 min.

If you don't use any of that, but just cpu it happens later, but it still happens.

If you cool the device (air condition) it works !!, so it's definitely a hardware issue.

It might be, due to dust, or condensation since it never occurs on new devices, but it's still a hardware issue that HTC must fix.

You could underclock the phone and turn of Data transfer as a workaround, but that cannot be the solution.

I have returned my Desire for reparing and will let you know, what HTC did to it.
[Desire General] fireon123:
To bad this problem occurs for both the Desire and N1... would be great if Google found a fix!
[Desire General] tlkchew:
Just change my desires mobo for the 2nd time.

Just got back my phone after chanign the the mobo.

this is the 2nd mobo, the first change was after 2months plus usage.

then it was ok for another 3 months and the problem occured again.

for me the problems start intermittently but as the problem manifests itself, its seems to occur more frequently, until the phone becomes unusable.

is it possible that the issue only happens on the older version of the desire, i.e. the AMOLED version instead of the SLCD version as one of the other members here mentioned.

perhaps we can have a poll and see who here who experienced this had it on the SLCD version of this phone?

BTW my phone also was all stock no root, applications were all downloaded from droid mart.

cheers

Ken
[Desire General] bytethegroove:
SLCD here and mine just started doing it over the weekend while using gmaps. and the phone was super hot when it did. Mine rebooted to htc whie screen, then screen goes black and the phone vibrated 5 times and the screen stays off...but the led still flashes. IT started on my stock 2.2 uscc rom, so i thought I would try a custom rom since i was already rooted....same issues on ethereal rom (great rom btw). SO then since USCC was so nice to provide an ruu..I reflashed o stock (which using RUU rerooted my phone) so now its like out of the box...and yep still restarts... which confirms INFACT it is a hardware issue..

Ive had mine since november (cold here in chicago that time) and guess what..it just started to get hot here and now my phone reboots. I would say to hell with HTC and not buy anymore of thier products, however they just announced that they wll not lock the bootloaders going foward (which is the best news Ive head since android came out). This means we can customize our phones and they will still be under warrenty :)

oh well hopfully its not a hot summer here otherwise ill b rebooting alot

peace

byte
[Desire General] zk7513153:
MYBE you use the data2ext caused
[Desire General] vraybould:
I've got another year with my Desire on contract from Orange and the phone I loved is now making me miserable... it can't even cope with a phone conversation lasting over 20 mins - just cuts off and goes to vibrating white screen. Have to take out (very hot) battery. I've no extra apps, done a factory reset, gone to default setting with APN - is it worth me sending the phone back (not insured with Orange) or do I just have to live with this?
[Desire General] JohnnyBravo1000:
I suffer with this problem occasionally. I've read on another forum that the problem can be reduced or rectified by tightening up the screws around the battery.

No idea if it works or not. Had anybody tried?
[Desire General] pablo_max:
Yup, you need to send it in for repair. This is a hardware fault with HTC phones.

Mine is currently at HTC as well.

It sounds to me like HTC having their own, in house certification lab is not working out. As this issue is so common, it should have been seen during the RF testing sessions, which for a phone supporting so many bands is about 800 hours. It would be hard to pass a test case lasting 4 hours when the phone reboots after 15 min of data transfer.
[Desire General] UKseagull:
My phone has been with HTC since Wednesday morning, the HTC Repair Tracking web page still shows the status as :-

Status:	We are delivering your phone to HTC service center.

Service Type:	Repair

Issue Description:	phone crashing freezing

The status has remained unchanged since they received the phone. Is anyone else seeing the same?