yashsingh1/xdaforums huggingface dataset:
[Hero CDMA General] kingakuma:
easiest way to get a replacement is, not to complain about dust, but complain about it freezing and locking up, dropping calls and getting extremely hot while charging.
[Hero CDMA General] jonnythan:
Right, but the things that are excluded by ESRP are almost all covered by the rest of TEP. TEP covers water damage, accidental breakage, etc.
[Hero CDMA General] scriz:
I'm taking my phone to Sprint today. I can guarantee you my phone will be replaced. ;)
[Hero CDMA General] networx2002:
correct. You have to call asurion. They cover that stuff.

Sent from my HERO200 using the XDA mobile application powered by Tapatalk
[Hero CDMA General] revlayle:
y'know - that usb cable? any 'ol $3 mini-usb to usb cable will work on your hero
[Hero CDMA General] notasimpleway:
My speaker in the ear piece busted two days ago. I took my phone to the Independent Sprint Store yesterday and the customer service lady took it and checked my insurance and called it to see if it was busted...She handed it back to me and said "Your new phone will be here tomorrow by 3 pm. And because you have insurance it will be free." I signed an insurance form and I was out in less than 10 min. :D I guess it's who you run into at the stores. I say be polite and just explain things clearly.
[Hero CDMA General] scriz:
Just an update..just left the Sprint store after talking with Jeff the manager. I walked in and explained to him that I had dust under my screen and this issue has been acknowledged by Sprint and HTC as a manufacturer defect.

He seemed to agree, 10 minutes later he had me sign the warranty replacement sheet with a cost of $0 on the paper.

"It'll be here tomorrow", he says.

Just be firm but polite, but the dust under your screen IS in fact covered.
[Hero CDMA General] DirtyShroomz:
Try your hardest, I guarantee you will be talking to the insurance department or going into a corporate repair center :)
[Hero CDMA General] DirtyShroomz:
Didn't see this... and look at my previous post :)
[Hero CDMA General] scriz:
This store is named "Sprint by Authorized Wireless" which is obviously not a corporate store.
[Hero CDMA General] jerry43812:
What are you talking about?

I'm not pissing with sprint anymore. I'm sick of nobody knowing anything. If I worked at Radio Shack still, I'd still be #1 in sales and service in my district. I was back then and in 1 month I can still be today., Just emailed HTC about it, will get a reply soon.
[Hero CDMA General] ejqr5:
I had both the paint chipping and the dust problem on both of my Heros. I took it the store and they referred me to Assurion. I told them I would not pay a penny to have a phone that obviously had a manufacture's defect. They told me that there was nothing they could do about it. Since I had just re upped my contract for 2 years in less than 30 days, I just told them I would just like to disconnect all 5 of my lines...their tone changed and they overnighted 2 new phones to me. I had a similar problem before with another company that has you sign contracts to get discounts...the way around that is to go ahead and re up the contract, call back in a couple of days and disconnect. Since you have created a new contract, you can get out of it within 7 days and it will not revert to your old contract because there's a new one.

My opinion is that our phones are Sprint branded phones. We made the agreement in good faith that they would be providing us a phone that did not have any defects. It's up to Sprint to take it up with HTC. We pay Sprint not HTC. If Sprint doesn't want to have to deal with problems like this, they can do like at&t did with the iphone. They don't insure it or really have anything to do with it. The customer just has to deal with Apple. When the Nexxus 1 comes to Sprint and I buy it, I won't have to deal with Sprint about the phone. I will deal with Google, not HTC. But, I won't have to sign a contract with Sprint either to keep service. Just my 2 cents.
[Hero CDMA General] scriz:
@ OP

My reply was in response to dirtyshroomz saying I would have to go to a sprint corporate store..and I did not. I went to a "Authorized Repair Center".
[Hero CDMA General] MagnusRagnarok:
Good luck with htc, thats where i started first, figuring sprint wouldnt be

able to help me. Well they werent very helpful. I called and talked to 3

diff. reps, well what would you like to do about your problem(seemed i

may have had a defective battery week outside my 30 days)sir? We can:

a)sell you a new battery

b)sell you a new handset

CLICK.....

Plan #2

Went online to search sprint stores in my area, and called one where

i spoke with a nice salesman on the phone to establish repoir with an

employee since i will PROBABLY need THEIR help. When i went in they

tested it and said it shouldnt be testing @ good if ive only had it for

37 days even with crazy use, So he asked for my receipt and i told him

i purchased @ bb and he sugg i go there. NO HELP. Salesman said if i had

insurance id be covered. I called the number the 2nd salesguy gave me

and insured my phone(with intentions of cancelling in a month). Returned

to the sprint and they gave me a brand new phone. Turns out my battery

wasnt defective, im just ocd about battery life:D But from my personal exp. sprint have excellent customer care, excellent network, and i wouldnt trade my hero for anything but an evo. I see so many of these posts and i wonder

where these ppl live and can sprint service really vary that much? Thats

the first and last time ive ever needed to visit my sprint store. I also

kept my insurance(piece of mind+cheap) These dust stories are silly to me

solution plain and simple(helps to be a ppl person when you need ppl help)

1)Call sprint and get the number so you can insure your phone(cancel if you like....

2)Go to another local service center where you have not cursed all the

employees and be polite but firm

3)Tell the employee your problem(embelishment helps here. complain of bootloop, or constant reboots, and youre a shoe in)

4)They will look up your account info and service your phone.

5)Thank the staff and walk out happy with your new/refurb phone

fyi, they may swap your batteries if it is not defective

6)YOURE WELCOME:D​
[Hero CDMA General] ejqr5:
Great advice, Magnus!
[Hero CDMA General] nquisative:
Thank you for finally mentioning that. I work at a corporate store that does not perform service and repair, manufacturer known issue or not. For the record, I would have kindly sent you else where. True, you could request a manager, but guess what? They will assist me in "kindly" sending you elsewhere...No disrespect intended, but just a general FYI buddy, I would watch how much attitude you give random people. You never know how close they are to the flames before your encounter. Your condescending words may be the very ones to send them over the edge, resulting in a nice can of wholesale whoop-ass. I am always amazed by customers who feel that they can talk any way they please, because they have a counter in front of them.
[Hero CDMA General] scriz:
lol, flex them e-muscles big scary Sprint employee! :rolleyes:

You'd really risk your job just because someone smart mouthed you? Get real. I guess you don't have any children or a wife to take care of, huh?

Please believe if any of my employees layed a hand on any of my customers, they'd be out the door with a lawsuit to follow. I'm glad my employees are customer oriented! ;D
[Hero CDMA General] nquisative:
Sure would. I've already followed one SOB outside before, and I would do it again. I'm not that big. I'm about 5'11" and 180lbs, but I do box regularly (mostly for exercise lol) Silly me, I'm getting off topic. I just have a serious thing about disrespect, especially from one grown man to another. Why go into a store intentionally trying to provoke a representative? For a new phone? You get real broham. If we weren't in the store, and in a venue unrelated to Sprint, would you come at me with the same attitude? Probably not. I'm just saying that we as a society would follow the "golden rule," and treat others the way we want to be treated, everyone would be better off. And FYI, I am very customer oriented. I always rank tops in CSAT (Customer Satisfaction) Especially since you say you have worked in the industry, you should know that the people behind the counter have feelings too.
[Hero CDMA General] gabby538:
REALLY??

So let me get this straight, you guys want a phone that doesn't have any problems that go wrong with it? right? ok and then you guys complain about a "factory defect,"??? holy ****, it's called, dont be a ****ing jackass when it comes to handling you property!!! IF YOU CARE ABOUT IT SO MUCH, DONT **** IT UP!!!!!!!
[Hero CDMA General] keyofhappy:
hahaha. the best thing ever.
[Hero CDMA General] MagnusRagnarok:
Awesome Advice....

Brilliant!! thats an excellent idea!!!Way to insult the op...oh & btw Really Great advice:D Good to know theres ppl out there like yourself that can actually read. You sir, are a GENIUS
[Hero CDMA General] Negrito:
Agreed, Only problem with my Hero is the repeated drops to concrete its suffered at my hands, but then again i dont give a crap... It's a just cell phone. No screen protector, or case. :cool:

An for me, I'll more than likely have a new one soon anyhow. I tend to get a new phone every six months or so.

;)
[Hero CDMA General] jerry43812:
Nobody in this society treats others as they want to be treated. Well, okay, there are a few. It's fight or die here. I don't see you playing mr good guy in any other thread. Who tried to provoke anyone? I swear, some people cruising the internet just don't know how to read... or comprehend for that matter.

Oh, and I, for one, can be the nicest person you meet till you piss me off.

Let me see you romp around under your bridge with your uncharge-able phone that you can't even use cuz the dust in the way caused by a MISTAKE IN MANUFACTURING, and call it ok.

Or better yet, let me see you buy a phone as sweet as the hero and not touch it, since I guess general use is "****ing it up" in your blind eyes.
[Hero CDMA General] nquisative:
Whoa, jerry43812. That wasn't directed at you, it was to "scriz" Sorry to jack your thread my man. I am a nice guy. I just have 6, make that 7 posts now. Maybe my "nice guy-ness" will come out over time. No disrespect intended.
[Hero CDMA General] pb4life754:
I work for sprint and I don't care when it comes out cause I'm happy with what I have

Sent from my HERO200 using the XDA mobile application powered by Tapatalk
[Hero CDMA General] scriz:
My phone casing, and screen are scratchless. No chrome missing..nothing. The only areas its showing wear is the end key and the dust in the screen (which will be replaced tomorrow). I keep my phone in my pocket charger side up, it sits on my nightstand on the charger during the night while I'm sleeping. I have NEVER dropped my phone (except maybe on the floor of my car), and refuse to sit it down on anything but a clothy material

How is this ****ing it up?
[Hero CDMA General] scriz:
Never did I say I would go into a store intentionally trying to provoke anyone. Just tired of people flexing their muscles on the interwebz.

Also, no..outside of Sprint I would have no reason to speak to you, you'd be a stranger passing on the street. And since you work in a Sprint store that does not do replacements, I would never see you anyway. ;)
[Hero CDMA General] nquisative:
No one is flexing muscle, and by no means did I intend to come off as an @sshat by my comment. I was just pointing out the fact that people tend to be a little more bold when they feel the person they are dealing with has restraints concerning a reaction. Even in the situation I described, the guy almost broke the glass door in my store entrance from punching it open, as he left calling me everything other than what was on my nametag. The moment he looked up and saw me in the parking lot, no longer behind a counter the bravery seemed to disappear as his hands were shaking so violently he could barely unlock his doors. I wasn't even being antagonistic. I simply wanted to have a word with the gentleman. Like I said its cool man, and I have nothing against you.
[Hero CDMA General] abcdfv:
My screen is scratched, my paint is chipped off, and I have dust under the screen.

Still makes phone calls, googlenav still works, and internet works. Yep, I'm good.
[Hero CDMA General] ferfy67:
I have seen many threads about the dust problem, so many in fact that I believe I saw a thread somewhere could be Sprintusers, that HTC and Sprint were suppose to be putting into effect some plan for Sprint Repair Centers to follow for fixing. It was the end of January I think I saw this. Looks like it didn't go thru. Eh? It is so unusual that there are so many p osts about this but when talking with Srint they say they have not heard of this problem before.

Also my tab chord has broken also, right at the base of the part that plugs into the phone.
[Hero CDMA General] scriz:
Went to the Sprint store and got my new phone today..freshly branded with HTC. Fun..yet its still "Hardware Version 2"...hm.
[Hero CDMA General] jAm-0:
Is it brand new or a refurb?

Sent from my HERO200 using the XDA mobile application powered by Tapatalk
[Hero CDMA General] scriz:
How do I tell? lmao

Nevermind, figured it out. ##768#

Refurbishment status

yes

Refurbishment date

23/3/2010

Oh well, as long as it works fine..and if I get a dusty screen I'll take it back and get another! :D
[Hero CDMA General] Sirithe:
I actually asked for a manager after he said that. He said that the manager was off that day and wouldn't be in until the next day. I ended up just letting it go because I was probably being a bit too hostile, at least once he said he couldn't fix my phone.
[Hero CDMA General] mountaindont:
id walk into the store with my laptop, wifi tether right in their faces, and show 'em all these posts

thank god i dont have dust issues :-)
[Hero CDMA General] DirtyShroomz:
Its always refurb and always will be except on some rare occasions. Still had to go to store eh? Told ya ;-)
[Hero CDMA General] networx2002:
Sprint change their police,. The dust and paint chipping is now covered.:D
[Hero CDMA General] bubbacs1:
Just curious, after typing in that where does the statement of refurb show?

Thansk,

Bubba. <----------NooB
[Hero CDMA General] fixxxer2008:
you will always get a used or refurb as they call it. i was lucky and i raised enough hell to get myself a brand new hero.
[Hero CDMA General] bbv203:
I hope this is true, My end key paint is now peeling off, and I can see around the track ball and both the end and send keys where the paint is peeling up now :( Guess it'll be time to RUU or restore a stock nandroid soon damnit
[Hero CDMA General] justtoyran:
Give 'em a Pass...lol

Although it is a corporate location, some, like mine, do not have technicians that work in the store. About three years ago, Sprint started pulling the technicians out of corporate stores and placed them in "Third Party Stores" in a few markets to emphasize selling in those test markets. Results are mixed, and there is no telling when all technicians will be back in corporate stores. I actually work at a Sprint store, and I am aware of the dust issue, but I assure you 70% of the reps aren't tech-heads like those of us who post on here. Don't be so hard on your store; they just don't know better.....:)

HTC Hero

DamageControl v2.08.1
[XPERIA X10 General] uncanny:
Few questions which I couldn't find using the search option

1-When I turn the phone to landscape and vice versa, the screen blurs just before auto rotating, is this a feature?

2-How can I see the battery percentage e.g 90% on top bar rather then that tiny battery icon?

Thanks a bunch!
[XPERIA X10 General] beetleman:
hi

first thing,auto rotation,it is an animation,so everything is ok.

for the second,try to find an ,app on market.

Sent from my X10i using the XDA mobile application powered by Tapatalk
[XPERIA X10 General] uncanny:
I know it's an animation, but the texts and the whole screen blurs out for a second before auto rotating. Can you check it on your phone?

Yes, my second option was downloading battery app, but seems like Android settings only show tiny battery icon.

Thanks for the reply, appreciate it
[XPERIA X10 General] Flamso:
Yes, it's supposed to blur out before rotating. And the HTC Desire isn't like that.

Download BatteryTime Lite and configure the widget to notification bar. Then you'll have it. :)
[XPERIA X10 General] uncanny:
Thanks for speedy replies. You guys rock! is their any option or code to check call life timer? every phone has it
[XPERIA X10 General] yetep:
not that I know of buddy
[XPERIA X10 General] Marcus Geezer:
Call life timer? Is that another power option? If so then battery time lite will tell you that amongst other bits of other information.

Listed as:

Idle Time

Talk Time

Video Playback

Audio Playback

Web surfing
[XPERIA X10 General] dubdec99:
How is that done? The only option I can see in the settings is to pick your phone model....I'm new to android so I might be overlooking something obvious
[XPERIA X10 General] yetep:
Download it from the market mate, then long-press on a blank area of the homescreen > widgets > Batterytime Lite :-)
[XPERIA X10 General] ShadowFlare:
Connect to the internet using WiFi or 3G. There's a gray bar with a small white triangle pointing upwards at the bottom of your screen, drag it up and you'll see a list of applications (apps for short). Now look for an app called "Market", tap that.

When it opens up, you'll see things to download, initially categorised by Paid Apps (which you have to pay of course) and Free Apps. If you look at the top-right corner of the screen, you should see a magnifying glass, tap that. Here you can search for BatteryTime Lite. You can just search for "Battery" and it'll give you loads more options.

Tap the ones you are interested in, you'll then see a button to install or buy at the bottom. Try the free ones first. To uninstall I usually go back to Market, select the "Downloads" button (same row as "Paid Apps" and "Free Apps" button when you have just loaded up Market), then tap your installed App, and you'll have the Uninstall button.

This is just one of the simpler way to uninstall, there are other ways though.

Hope that helps.

Tons of apps you can try for free, have fun.
[XPERIA X10 General] dubdec99:
Cheers - i'm fine with downloading, uninstalling & putting widgets on the home screen but is there a way of placing battery time lite onto the actual notification bar?
[XPERIA X10 General] ShadowFlare:
Not sure about BatteryTime Lite, but Battery Status has the option to place a battery indicator icon on the Notification Bar.
[XPERIA X10 General] im_iceman:
I've been thinking about this... and having had my handset for 2 weeks now.. and having had the same problems with the battery not last a full working day (if I leave for work at 6am and don't get back till 6..) I, like probably many of us.. became quite obsessed with it.. and wanted to know how many percent the battery had dropped during each half hour... we don't need to know this... we really don't.. all we really care about is.. will my phone still have juice in it when I get home at the end of the day.. and if you want to monitor the phones usage, install juice plotter.. then review it's data at the end of the day.. try it when your spending the day at home and don't need to worry about it running out.. I did that today..

Let the battery run flat over night and charged it this morning..

full charge at 1130 this morning.

9.5 hours later... 76% remaining... after some moderate use throughout the day..

I will become less obsessed when I don't have an issue any more.!!
[XPERIA X10 General] sungrad:
ditto the recommendation for Battery Status Pro - it's free and works like a charm :)
[Desire General] midamsax:
Hi there,

Just got my desire not too long ago, it's a great phone and I'm since it's my first android phone, I'm trying to get my head around all it's features. One thing I'm currently experiencing is that the power button seems to have not as much of a 'click' as compared to the other buttons (volume rockers, home button, menu buton).

I own an iPod touch and it's power button really feels 'click'ish, but for the Desire, it doesn't seemas much. It's not really a big problem really! I'm just a little worried that the power button might soon lose it's contact or something especially since it's used a lot (setting to standby, waking the phone).

Thanks everyone!
[Desire General] moshbeard:
I think it's just because it's set a bit lower to stop you accidentally turning on the screen while it's in your pocket.
[Hero CDMA Themes and Apps] jvermillion:
Hey guys...not sure if anyone out there actually still needs Google Voice invites, but I have two left if anyone wants.
[Hero CDMA Themes and Apps] ufopilot:
Thanks in adv.

Will this invite get me a GV phone number? Then yes i would like one please. Thanks in adv... ufopilot@hotmail.com
[Hero CDMA Themes and Apps] jvermillion:
As long as you're in the US, yup! Also happy first post!

Edit: Your invite has been sent. One more left.
[Hero CDMA Themes and Apps] someonenewhere:
dojobe2628@gmail.com

send me one ..thanks in advance!
[Hero CDMA Themes and Apps] DevinXtreme:
I'd love one if you're still offering. these7enthprophet [at] gmail [dot] com

Thanks!
[Hero CDMA Themes and Apps] jvermillion:
Alright, sent!

And now they're all gone. If anyone else has GV invites to spare, feel free to hijack this thread.
[Hero CDMA Themes and Apps] sdotcarlisle:
anyone on a 2.1 rom can download google voice in the market sign in then sign in online at www.google.com/voice and make a google voice number.
[Hero CDMA Themes and Apps] someonenewhere:
Thank you very much sir! very very appreciated for that....
[Hero CDMA Themes and Apps] jAm-0:
Does not work for me. :(
[Hero CDMA Themes and Apps] mountaindont:
id love a gv invite

can trade for a wave invite
[Hero CDMA Themes and Apps] Julianmgn:
id love one to lol

julianmagana93@gmail.com

Sent from my HERO using the XDA mobile application powered by Tapatalk
[Hero CDMA Themes and Apps] j2themax:
I want one

Jorgeg2005@gmail.com if any has one please
[Hero CDMA Themes and Apps] RTessi:
does not work, i think they must have changed this... when did you get yours? probably a few months ago i would guess, as I ran into the same no-go issue about 1.5 months ago so i think it was changed before that... if not, then there must be some selectiveness with who it works for or not, although i'm not sure what it would be... regardless i've got it and love it!

R
[Hero CDMA Themes and Apps] kylejoynes:
I'd reallly appreciate one. wordupburdman@gmail.com
[Hero CDMA Themes and Apps] smoothone:
I would appreciate one also if anyone has an extra invite, thanks!

wc.alvarez@gmail.com
[Hero CDMA Themes and Apps] mrinehart93:
For this to work, you have to use a ROM that Google will think is a Nexus One... so try DarchDroid.
[Hero CDMA Themes and Apps] mrinehart93:
Try installing DarchDroid or a very early 2.1 ROM. If you get an email thanking you for getting a Nexus One, then you'll be able to get a GV number like that.
[Hero CDMA Themes and Apps] kingleo78:
I have Fresh 2.0d and it worked for me without the invite...I'm still trying to figure out if I really want to use it or not...as in will it really benefit me
[Hero CDMA Themes and Apps] Gastro Man:
I'd like to have an invite if you have any left. My e-mail addy is broken.man@gmail.com I'd really appreciate it!
[Hero CDMA Themes and Apps] wilfacts:
I would like to have one

thank you very much nice people =)

wilfred912 [at] gmail.com

cheers
[Hero CDMA Themes and Apps] ahmadshawki:
Hey guys. I'd probably say something you already know. Google are sending Voice invitations in 24 hours to students. All you have to do is provide an email ending in .edu and that's all.

-------------------------------------

Sent via the XDA Tapatalk App
[Hero CDMA Themes and Apps] barnacles10:
Just did this. Downloaded the app, went to that link, and it set it right up. Testing it out now. It's pretty cool
[Hero CDMA Themes and Apps] notasimpleway:
I read somewhere that students can get a gv invite. Must use a .edu email.