yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch General] us1111:
This was for sure a plot from HTC.. It's all psychological.

First you spread the rumor that your phone can be totaly up to date with a 2.1 OS and Sense. You get excited by that notion and start building up tension together with the friends on the forums. After a while, you REALLY want something new on your phone, but the only way to get this, is to buy an expensive new phone. But.. Hey.. When you buy that new phone (Desire/Legend), it also will be faster, so the money is not wasted, you spend it on a brand new fast phone!

This is the way the asian market is making us think! Don't upgrade, just buy new...

If HTC had never made any suggestion that the Hero would be updated to 2.1 this chain of events would not have happened and you would probably be perfectly happy with your hero running as smooth as silk on android 1.5

And some people got mad at me for stating that the update is scheduled in September.. :D
[Hero, G2 Touch General] chrisbramm:
lol yeah, I can see that happening
[Hero, G2 Touch General] VaKo:
I was genuinely interested in upgrading to a Desire (after purchasing an unlocked Hero specfically for faster updates), but after the way they ****ed the Hero updates up who is to say I won't be sitting here next year in the same situation? Delay after delay after delay, and now the 2009 flagship android phone is unable to run the flagship android apps, and we're in the first month of Q2 2010. We all know this is going to keep happening, with HTC releasing new models every few months and failing to update the old ones, so why keep buying there products? (The N1 aside, as its Google's dev phone) That iPhone 4G is looking much nicer now, and you know Apple will be keeping it updated well into 2013.

And yeah, I could update it to 2.1 using a custom ROM, but they are never quite the same and I need my phone to be 100%.
[Hero, G2 Touch General] :
the dev scene for the hero is pretty healthy. wouldn't it make more sense (sorry :D ) to leak an updated kernel and then sell new phones to everyone else?
[Hero, G2 Touch General] knudsen81:
I think we can forget about a update for the hero, Htc will always say the update is coming
[Hero, G2 Touch General] nukleuzN:
FTW?!?! Actually I'm supposed to buy the Desire. I have it here on my desk unpacked from the box - just tested, and it a FAB phone. Borrowed from a local shop...

BUT because of this delay of the Hero upgrade, I really need to think through this twice - before I'll buy it. I really don't want to spend such amount of money on a phone that will get the same priority as the Hero.

The Samsung Spica got its A2.1 upgrade today in Norway. And if I dont remember wrong the phone was available in nov'09? HTC Hero was released in jun-jul'09 so the Hero should've been upgraded before the Spica did! :(

Crappy HTC!:eek:
[Hero, G2 Touch General] nicknyhk:
hero 2.1 update in taiwan???

i read another blog that stated that it is possible that the taiwanese hero's maybe updated earlier. Just wondering if that is the case, do the taiwanese ones run GSM and if they do, does that mean that the awesome dev here will be able to make a super fast and stable custom htc hero 2.1 roms from it?
[Hero, G2 Touch General] it@chi:
I bought my unbranded hero in July '09 (500€) and like many others, I'm pissed off about HTC :mad:

They clearly have the 2.1 update but they expect their new smartphones (legend and desire) reach a certain number of sales before releasing the new update.

My next smartphone will NOT be an HTC device.
[Hero, G2 Touch General] [funcoder]:
That can not be true. I wait since 2 month for the official update.

Now, i will install the ROM SenseHero with Android 2.1 i think thats could be very nice:)
[Hero, G2 Touch General] SherlockHolmz:
I suggest for those of you who are pissed off, write an email to support and let them know you are pissed off and let them know you wont be buying another smartphone from HTC unless they start treating us better.

Google has just bought a chipmaker, so maybe they will start producing their own phones in the future, and i will try them instead.

http://www.pcmag.com/article2/0,2817,2362901,00.asp
[Hero, G2 Touch General] tweedie:
Like it@chi, I too brought an unbranded hero as soon as it came out. its not even a year old, and yet its OS is probably 5 months out of date! And yet, we still can't run the latest google apps that we missing out on!

I am pi**ed off with htc. I know they need to make money, but jeez - their loyaty stinks.

Next phone won't be htc brands. What is to say that the htc desire will be upgradable to 2.2 down the line when it gets released? would there be desire2 in order for us to fork out more dosh in order to get android 2.2?!

Not even sure about nexus either - their updates is via htc website so who knows when and how often the updates are.

iPhone, motorola or samsung must be laughing all the way to the banks for new customers that dump htc and buying their products instead.

psychological or not, they still pissing off htc owners.:mad:

I suggest anyone else really pissed off to email htc - might make them think twice. just need perhaps an standard email format that we can all sent to them.

ok, ranting over. still not buying another htc
[Hero, G2 Touch General] prodygee:
I REALLLLY can't wait for my contract to end. I'm annoyed by the fact that this update gets pushed back further and further.

If this is keeping up, I'm stepping away from android in whole. I know its a big step, but I was having doubts whether to get me an iphone or an htc hero back in the days. (I know you guys may think "wtf.. iphone lol die" but well.. at least most of their promises are true. Blah.. I just want an iphone...
[Hero, G2 Touch General] R0iZ:
Subscribe to a petition to HTC!
[Hero, G2 Touch General] cauli:
Online petitions are worthless.
[Hero, G2 Touch General] R0iZ:
Well at least something to do:) Where should vent their anger?:mad:
[Hero, G2 Touch General] ITMASTER:
I am very confused...they lying us every day and becasue of this ****in Legend and Desire we can't get our update..
[Hero, G2 Touch General] ichnix:
this is all i know on pictures

Link: http://telephonino.altervista.org/en/android-2-1-per-htc-hero-in-arrivo-il-26-aprile-a-taiwan/
[Hero, G2 Touch General] daniel_owen_uk:
Most annoying, glad I moved to Villain 5.2 last night, that allows navigation and most of the things I want from 2.1

Humour me... aside from maybe a better battery life, what are we going to get from an official 2.1 that we can't get from a custom?
[Hero, G2 Touch General] Shahpur.Azizpour:
The worst thing is:

WE HEARD ABOUT THIS UPDATE BEFORE CHRISTMAS 2009!

And now it's freaking June 2010 as release date.

This was only a strategy to keep us at bay, so we wouldn't buy any Android 2.0 device like the milestone (which btw has the best touchscreen, color and resolution wise, of all android handsets), thinking that the Hero update is around the corner. And now the delay it in order to get people to buy their new devices.

So before anybody says "yeah but they didn't give any date" - True, they didn't specify any date, but it STILL makes no sense to announce an update one year before it gets released.

The Milestone already got it's 2.1 update in germany...HTC really doesn't make it easy to like them...
[Hero, G2 Touch General] sardanadixit:
Another delay????? We as customers are loosing trust in HTC. Shall buy the Motorola Milestone instead.
[Hero, G2 Touch General] harsha_aithal:
Looks like its confirmed.

New Response From [ Iwona (UK - Ireland Support (Tech)) ]

Dear

Thank you for your enquiry about htc hero.

Htc will be providing a free update to Éclair for European HTC Hero variants.’ starting in June', anyone owning an HTC Hero will receive an initial preparatory update, shortly followed by the full Éclair update. For the full update, we would recommend using a free wi-fi hotspot or an unlimited data plan, otherwise standard data charges may apply

If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

Best regards,

Ivona

HTC customer support team

HTC Corp. Global Service Division

http://www.htc.com/europe/CA_Hotline.aspx

Customer Information

Name Harsha S
[Hero, G2 Touch General] art_sn00p:
It is another foul promise. If you search the forum you could find so many "oficial responses" from care service with different dates and times. The story never ends.

So. Sign a petition

It is not completely useless. It is food for thoughts for HTC. Guess it is better than write and write again "We do want 2.1" in numerous forums.
[Hero, G2 Touch General] lohtse:
my partner was offer andriod phones as an upgrade on her orange contract..
[Hero, G2 Touch General] cauli:
I did think that, then I realised if it lets customers vent their anger in an ineffectual way which they nevertheless believe is helpful, we're actually doing HTC a service by dissipating this. Maybe no bad thing, but myself, I don't feel like doing HTC any favours atm ;)
[Hero, G2 Touch General] kendong2:
well, i hope enough people draw the consequences. i for my part won't be buying an htc branded phone anytime soon, still thinking about a nexus. problem is, there are not many smartphones out there not build by htc, so they will get their share somehow...

and another problem are those sneaky quitters that already swapped their hero for a desire, they are the ones that make htc's strategy work...
[Hero, G2 Touch General] jefniro:
Sad to say but HTC Hero has been an unhappy purchase.. :mad: :mad: :mad:

Now waiting for the new iPhone 4GS... bye bye HTC/Android maybe I will come back when you will be more serious! :cool:

Jef
[Hero, G2 Touch General] crilin80:
Lol, I bought Hero 'cause HTC announced Android 2.1 update, instead of Samsung Galaxy that was officially stuck on 1.6.

Now I have a 1.5 for the next further months (maybe forever? I start to think it seriously)... Thanks HTC! :rolleyes:

ps: sorry for the english but I think that the concept is clear...
[Hero, G2 Touch General] Shahpur.Azizpour:
i would love to get an N1, but there isn't even an official announcement yet in germany. And the fact that i can get an htc desire for only 300 euros (new- without contract) is another reason why i think about selling my hero (probably for 150-200 euros) and get an unlocked HTC Desire by adding 100,-...if we had the N1 in Germany already this could have been different....either way htc will benefit, but if i choose to dump htc i will be getting on googles nexus board, because even on the milestone we don't know how well motorola will handle future updates even though they got their act together before htc.
[Hero, G2 Touch General] bluesax:
I'm thinking to get rid of the buggy Hero and go back to my old N95 8GB where Bluetooth file, 160SMS greek, XT9 and alarm are working. I 've had enough of waiting for the update and i don't wish to spend 400 euros for a Legend especially for a company that dont respect its customers.-
[Hero, G2 Touch General] jwwd:
Hi

According to HTC´s Nordic Manager (Peter Frølund) - HTC Hero will get ROM update during april 2010.

See videoclip here:

http://www.mobilsiden.dk/?aId=10824

(In Danish)

Best regards,

Henrik
[Hero, G2 Touch General] sonnysoul:
That video was posted 16th February.
[Hero, G2 Touch General] olafos:
Well that's an old video (I don't understand Danish... but i trust your summary).

1. It's 2 months old.

2. The local divisions have no fookin idea, just handling repair and resale, not actual development.

3. HTC (allegedly) delayed the update yesterday, so that's more recent information.

This is bad... really bad .... really really bad for Android itself. If OEMs hold back updates to drive their sales and whatnot, this will diminish the appeal of Android altogether. You know... even though we don't have a "right" to an update to 2.1 we have the right to customer support. I can list several bugs with my Hero, that just aren't going to be fixed until we get an update. the last ROM update was in late '09 and still there are bugs (broken text selection in browser with trackball, call delays, broken message notification).

**** HIT THE FAN! I mean, wht the **** HTC? Huh? No communication via your website? No denying of unfounded rumors? Just not caring?
[Hero, G2 Touch General] kendong2:
mind telling me where you are planning to seal that deal? couldn't find one for that price. tbh i didn't look that hard, since htc as brand is off my radar for now, but i'm interested nevertheless...
[Hero, G2 Touch General] Shahpur.Azizpour:
yes this is an offer for tmobile enterprise employees, not a regular one.

if it wouldn't be for that offer, the desire wouldn't be an option for me. The best thing is that it isnt a branded version, but the unbranded HTC version.
[Hero, G2 Touch General] immya:
can I mention that the statement mentioned only Euro hero's... maybe Asian or American hero's will get the update sooner...
[Hero, G2 Touch General] sonnysoul:
Maybe they only mentioned European devices because it came when Google Navigation was released for Europe.

If it is only European devices, here's hoping the devs will use the foreign releases to cook up new custom roms.
[Hero, G2 Touch General] bfarm:
fool me once, shame on HTC. Fool me twice, shame on HTC!

Hello everyone - I've found this thread because HTC have broken me. Yet-another broken promise of an Android update means it's hacking time.

So, where's the "root your hero to the latest-and-greatest ROM" page for an absolute noob?

many kind thanks

bf
[Hero, G2 Touch General] cheewee:
Just for laughs, in HTC-style.
[Hero, G2 Touch General] kendong2:
hm i see, too bad the n1 isn't on that list, otherwise i'd have ordered it already... ;)
[Hero, G2 Touch General] Shahpur.Azizpour:
true, i think i'll be waiting for the N1 release too, but still no clue when it will be released...don't want another HTC Device with sense, especially since i found out that the tmobile version indeed has some branding (startup screen) which will lead to further delays of each update htc provides.

For me there is no other option than getting the official google device on my next purchase (N1 or N2) now since Androids Vanilla UI isnt as ugly anymore, and N1 finally has some VERY important features like Text Wrapping in the browser....
[Hero, G2 Touch General] DSF:
screw you htc!

you can greet them on twitter.com/htc

Don't ask him anything cos they hardly reply you if they do. (do a search @htc on twitter).

Null costum care! What a ****ty company..
[Hero, G2 Touch General] Lennyuk:
actually they reply a lot.... just not to any queries regarding 2.1 :D
[Hero, G2 Touch General] DSF:
..or to interesting questions.. :D

http://twitter.com/#search?q=@htc
[Hero, G2 Touch General] FloridaK:
So, 2.1 is possibly, maybe, could be if we're really lucky coming to the Hero in June. Thats not all that long to wait, if of course they do deliver it then and don't suffer another delay.

However, rumour has it that Froyo will be released on 19 May. I see one of four things happening here -

1. Hero gets 2.1 in June, Hero is still behind the current version

2. Hero gets nothing in June as HTC decide to skip 2.1 and jump straight to 2.2

3. Hero gets 2.2 in June.

4. Hero gets nothing in June as HTC decide there's another delay of some sort or another.

This is of course all just pure speculation.

Florida
[Hero, G2 Touch General] kendong2:
well, the hero branding was easily removed with the unlocked bootloader, other than that (and the t-mobile letters above the display) there was no branding.

actually i like sense (a lot), so i wouldn't wanna miss it. luckily we have custom roms, so i could have sense on the n1...

do you know anything if the n1 is planned to be sold at t-mobile here in germany? pm me if you feel this is t-mobile internal stuff, we shouldn't discuss this here then. also pm me if you have insider information ;)
[Hero, G2 Touch General] Shahpur.Azizpour:
5. HTC decides to release the Hero update, when the Android development is completely finished and there are no further versions planned! ;)
[Hero, G2 Touch General] tweedie:
Well, I got in touch with HTC (customer service) complaining about their support and saying that if they not careful they will be losing a lot of their loyal HTC owners that are thinking of jumping ship to another brand.

I asked for a firm date of when the next release is - nothing mentioned so the response is probably the usual response - but here it is anyway

So, nothing new.

I even doubt the end of april, early may and even june rumours are true - the first thing I am sure htc would have done is announced it officially via twitter.
[Hero, G2 Touch General] Shahpur.Azizpour:
yeah using different roms is nice, but how do OTA updates work with them? i mean if you are using an custom rom, would you get an OTA notification for an update? And could you install it, or would you risk loosing root access? I never looked to much into custom-roms, because i thought that the overall effort is not worth it.

Also i really love HTC Sense, therefore i don't want to get rid of it on my hero, but because of the whole update delays on HTCs side, i have to cope with the vanilla android experience on my next device im afraid.

Regarding N1 at Tmobile Germany: The Telekom Corporation is very big as you know, and i'm working for a specific branch (e-commerce) which doesn't have anything to do with tmobile specifically. But as an employee of Telekom i still get those phone offers. So sadly i don't have any insight informations, other than the great price tags we can get. ;)
[Hero, G2 Touch General] theodore80:
5. Hero gets 2.1 in June and Legend, Desire and the rest new devices get 2.2 ;)
[Hero, G2 Touch General] apesgrapes:
after reading this i took my hero into the back garden and smashed it with a hammer.

that'll teach HTC.
[Hero, G2 Touch General] hkr:
they will be very impressed !!!
[Hero, G2 Touch General] phaelox:
pics or it didn't happen ;)
[Hero, G2 Touch General] sonnysoul:
I sincerely hope you're being sarcastic..!

If not, how will this teach HTC anything? They've already taken your money and now you need to buy another phone, which may end up being another one of HTC's..! Lol!

Yeah, you tell 'em! :D He he!
[Hero, G2 Touch General] [funcoder]:
Yeah. At First after i read the news i thought the next mobile phone is NOT from HTC. But then ( few seconds later ) i realize there is no other manufacturer of android devices with is so good (or better).

Whats better than the Nexus One or the Desire (Evo) ?? -> Nothing:confused:
[Hero, G2 Touch General] VaKo:
I'd like to see a Droid 2 with a snapdragon as the CPU is the only thing preventing me from getting one.
[Hero, G2 Touch General] dperren:
I reckon that they've delayed it so they can release the 3D drivers they promised years ago for the TytnII first.

Or maybe so they can infinitely push the date back until everyone has upgraded their devices and therefore no longer cares about the ROM update in an effort to avoid doing any aftersales support whatsoever.
[Hero, G2 Touch General] phaelox:
Nice one. Yet also very sad.
[Hero, G2 Touch General] Psycho77:
apesgrapes just sent me the picture, he didnt lie:
[Hero, G2 Touch General] Stafflover:
His loss, kinda childish I don't get what I want so I'm gonna destroy it.... :rolleyes:

And you only make another phone manufacturer happy without reason cause you need a new phone... Buy an apple ;)
[Hero, G2 Touch General] apesgrapes:
haha. nice one :D
[Hero, G2 Touch General] krzyk:
Picture? Phew - I've got the whole movie of the event! ;)

It's been YouTubed under vid ID CMzDZn_Xkbg - just search for it ;)

Anyone else wanting to smash their Heroes? I can alleviate your pain. Imagine your life without an endless wait for the update. Imagine a world without your outdated Hero. Just pay the P&P and send it to me. I'll take this burden, just like the sin-eaters did in the past. At no cost.
[Hero, G2 Touch General] ichirumama:
hahaha =))=)), 1 year to delay =))=)). June last year, they promised about the update :)). I sold my Hero and rolled back the Sony G900 to wait the new phone with CPU 1.5 GHz :D
[Hero, G2 Touch General] DaanJordaan:
Confirmed by another (still sceptical) dutch guy
[Hero, G2 Touch General] Sir_Oliver:
Do you have any more info? :)
[Hero, G2 Touch General] DaanJordaan:
nope just the same, on twitter..
[Hero, G2 Touch General] Shahpur.Azizpour:
when did HTC promise that? i can only remember tynt2 owners being unhappy for months and starting petitions for the drivers. But then HTC said that they never licensed the 3d acceleration feature of the Qualcomm chipsets. end of story.
[Hero, G2 Touch General] ddlucian:
hi everyone, my first post here at xda-developers. i just bought a htc hero unbranded and after readin through a lot of threads in this section i am torn apart between custom roms and waiting for 2.1 update. i hope that i will not regret buying a hero instead of a desire (due to price of course :))
[Hero, G2 Touch General] phaelox:
Get a custom rom regardless, because installing the 2.1 update will make rooting most likely "impossible" (until someone figures out how to root it again). Better to root or install custom recovery and flash a custom rom now, and flash a custom rom based on the official 2.1 update later.
[Hero, G2 Touch General] PulpzillA:
they finally say sorry?!?
[Hero, G2 Touch General] _nikko:
Let's face it, we will never get that promised eclair officially. I don't know about you, but when I decide to give up my hero, my next phone will still run android, but HTC hasn't made that phone.
[Hero, G2 Touch General] Shahpur.Azizpour:
the HTC Hero update has been officially announced on htc.com after they introduced the htc desire and the legend. They will provide the update sooner or later.
[Hero, G2 Touch General] jezarius:
Update from HTC

I wrote to HTC with a very annoyed email about the update and how they are abusing they're existing customers.

This is the response...

Dear Jezarius Thank you for inquiring HTC's helpdesk support line about the Android ROM update. As announced recently HTC will be providing a FREE upgrade to Éclair for all European HTC Hero variants. Please understand that this is a milestone in the Android mobile technology and not a hot fix package. Starting in June, anyone owning an HTC Hero will receive an initial preparatory update, shortly followed by the full Éclair update. We are aware the frustration this may cause to all HTC Hero enthusiastic but we are making sure the upgrade will be delivered with the highest standards in software quality. We keep working closely with our software partner to bring the best solutions soon. Please fell free to subscribe to HTC eClub at URL BLOCKED so that you can receive upcoming news regarding your device or follow us on twitter /htc_eu Please do not hesitate to contact me on the 0845 *** ****. Best regards, Pedro S. HTC

I work out of T-Mobile UK's head office and recently some HTC reps were here promoting the new Desire. I took the opportunity to hammer them. The guy I spoke with has obviously had a lot of questions about this but that didn't stop me. He said, in a nut shell, that they are doing it but it takes time to get the software functioning correctly especially cos the processor in the Hero is not sufficient to run a lot of the new Sense features. Also, they have to get the operators to approve the release and there is no telling how long that might take. In short he said that is definitely happening and they have no "desire" to delay the release, just need to make sure that it is up to scratch and that all the operators approve the release.

He also said something else which was interesting, he mentioned this forum, that HTC know about the cooked ROMs but don't try to stop it because they want the community to be able to break the mould if they don't want to wait for the official ROM.

Anyway, bottom line is that it is coming but we will have to wait. And it could be delayed again from the June date...but that would be due to the operators delaying the release.

Jez