yashsingh1/xdaforums huggingface dataset:
[Desire General] Desire_this!:
Clove - 7th April HTC Desire

Hmm, I think I've been charged for mine on Thursday however Clove haven't sent me an email confirming this. For some reason my net banking only shows transactions up to the 1st. Perhaps something to do with Banking Holidays?

Anyways, this is from http://www.clove.co.uk/news.aspx
[Desire General] redrazr7791:
As of today, Handtec is still saying the 7th is the expected ship date. I know it's hard, but it's only 24-48 hours away. Just do what I have been doing...watch the reviews & think "Man! The phone I have right now sucks!" :D
[Desire General] Indomitable:
Hi All I received an e-mail from Fedex for incoming package - It have to be my HTC Desire :)

DISPATCH of GPSK sent Ventsislav Mladenov 1 FedEx International
Priority package(s).

This shipment is scheduled to be sent on 04/07/2010.

Reference information includes:
Special handling/Services: Deliver Weekday
Status: Shipment information sent to FedEx
[Desire General] lukaswat:
Nice to hear! You're from the UK?
[Desire General] bcmobile:
Who did you order from?
[Desire General] Indomitable:
I ordered it from Handtec , and I'm not from UK , I'm living in Bulgaria and I'm very surprised because FedEx gave me an estimated delivery date - 08.04.2010
[Desire General] bcmobile:
Good to hear. Looks like the 7th is a definite date then
[Desire General] bloke:
Im due to receive mine on Thursday I think, shipping out from devicewire. Will call them today to check.

Bloke
[Desire General] carrige:
I ordered mine from Clove a couple of weeks ago. Haven't heard anything recently, but when I sent them the name/address verification email they said

so am hoping to receive an email about that tomorrow. Will post here if I get anything.
[Desire General] JTHM:
I'm hoping you're not going to be disappointed and I do not know how the delay will have affected Clove's supplies but my understanding was that Clove's first batch was sold out on pre-orders some weeks ago. Certainly this was the case before the launch was delayed. A mate of mine ordered his Desire from Clove last week and is not expecting his for another week or so. Who knows, maybe the delay will mean that Clove's first and second batches will have been amalgamated?
[Desire General] carrige:
@JTHM

I dunno about that... I ordered mine on March 19th so hopefully that would've gotten me in with the first batch of orders (I'd be very surprised if that wasn't the case). The email I quoted was dated March 30th so up to then they seemed to be able to handle all the pre-orders.

As regards how the delay hit them, all I know is that there's a sign on the Desire page on their site saying that the 'expect' stock by the 7th, I suppose they'll start shipping as soon as they've got them in stock.
[Desire General] irkan:
I saw heard some people cancelling their orders from clove, worth mentioning :)
[Desire General] bcmobile:
I think they were originally but that was before the delay. I recieved an email since the delay saying:

They also said mine would ship from the first delivery. Before they were delayed, mine was going to be in the second shipment which was originally due 2nd April.
[Desire General] inkredi:
Why didnt i get that :(

last email they sent me was

"Thank you for your co-operation in this matter, your security details have now been processed and the order will now be dispatched upon your chosen delivery option."

that was on the end of last month.. i had payment confirmation issues, but my order was on the 20th

from handtec too....

i hope i get a delivery notification soon
[Desire General] redrazr7791:
Got my email notification from F*D*X about my shipment from Handtec also :D

Funny thing is, it says it should be delivered on the 8th...I wish. Even if it left tomorrow, I would still have to mess with with F*D*X and Customs. Safe to say, I won't be receiving my new toy until Saturday or Monday of next week :(
[Desire General] Ganja82:
A few minutes ago, I was in Live-Chat with Handtec and they told me that stock still hasn't arrived until now.
[Desire General] TEAM17:
So did I, that's why I cancelled... I'm going on a trip tomorrow evening for a week so i'll buy it in a local store.
[Desire General] vman81:
I just talked to Handtec live chat and got this info:

Customer Services (811): Unfortunately delivery for the HTC is tomorrow

Customer Services (811): we will ship some tomorrow and Thursday

But who knows who has the correct info.
[Desire General] bloke:
Spoke to them, they are due to ship out tomorrow, special delivery for thursday ;-)

Not long now

:D

Bloke
[Desire General] quicksite:
No! Just the opposite. This totally confirms what Handtec was saying. (not his words:) That HTC has pulled a fast one. He said there are 2 supply chains in the UK. Carphone Warehouse supplies CARRIERS and contract phones, and BRIGHTPOINT supplies SIM-free Phone distributors. He said there is suspicion that HTC ORDERED the diverting of phones meant for the BRIGHTPOINT distribution network (for SIM-free phones) to instead re-supply CARPHONE WAREHOUSE, the purpose being to favor the Carriers who are trying to maximize on the sudden increasing demand for HTC DESIRE, and their wanting to package as many phones with contracts as possible.

Ergo, HTC happily ****s us buyers of SIM-FREE phones (already paid for) in order to ingratiate selves with Carriers -- and at the expense of pissing on HTC's own "Authorised Ultimate Partner" distributors of SIM-FREE phones!

Capiche?

It's all very clear now. All we're missing are the forensic emails and phone calls that ordered the HTC stock to divert from going to BRIGHTPOINT wharehouse -- which would supply Handtec and Clove etc, and instead send the trucks on to CARPHONE WAREHOUSE central distribution point.

I hope someone loses a job over this, but if HTC is trying desperately to emulate the whoriness of USA corporations, then it will be just he opposite: Mr. So-and-So Ho will instead get promoted for his keen partnering strategy with Carriers/Telcos.

--

P.S. -- I posted it on HTC's own website a few hours ago -- their forums. Funny thing is, there is zero traffic at their forums, so it just sits there. How bout giving it some love by registering, just to then register your complaint THERE in plain sight! :)

HTC Desire's Supply Diverted:"YOU" brand just got tarnished to "F YOU"

http://community.htc.com/na/htc-forums/f/87/p/1392/4302.aspx#4302

or -- to use with twitter: http://bit.ly/htcFYOU

-
[Desire General] villiankknd:
i am pissed and i have sent emails everywhere and tips and tweetsss....

all with the sentence:

#HTC screws UK "Authorised Ultimate Partners" Handtec, Clove as tens of thousands #Desire phones diverted to Carriers: create fake demand

Thanks quicksite
[Desire General] hussan882:
I think your lucky, they woudlnt do it for me at that price...what a joke.
[Desire General] irkan:
Guys the color thread is available here

http://xdaforums.com/showthread.php?t=650119&page=1

HTC calls the Brownish, "Graphite".

there's another version "silver" and another one "black" (for Orange only). thats it, there are no other colors.

Regarding the topic

HTC Facebook support page still says the same crap
[Desire General] redrazr7791:
Well I just looked at the HTC facebook page. People are complaining about the pink issue and also the fact that the SIM-unlocked versions are being delayed :mad:
[Desire General] EddyOS:
Have PC Pro reviewed the Desire yet? I get the mag each month and swear by it but would be interested what they say about it...
[Desire General] gogol:
You can import from NL or BE, they are unlocked.
[Desire General] brummiesteven:
Why is everyone going mental on what this guy has said like it is an official word or something? If it was true do you not think someone would have picked up on it by now?

HTC Didn't anticipate such high demand and weren't prepared for it.

T-Mobile had an exclusivity contract for the device, albeit very short. This had been known for ages, infact months. It had always been known that T-Mobile would get the device at the end of march with other networks getting it beginning of April. The Sim-Free countdown on desirehtc.com counted down to 1st April.

Now this is logically in my mind what has happened (numbers have been put in purely as examples and aren't accurate):

- T-Mobile anticipated high demand and ordered say 4000 devices

After T-Mobile's "exclusivity period":

- Mobiles.co.uk order 1000 devices

- Carphonewarehouse ordered 1000 devices

- T-Mobile order 1000 devices

- AFTER these two big orders, Clove etc etc went and placed their orders

HTC have only 2000 devices ready for the UK on 26/03/10 and ship these to T-Mobile, they still have 2000 to get to them.

The next 2000 devices go to T-Mobile to fulfil their first order.

After satisfying T-Mobile HTC have more orders to fulfil with CPW and another T-Mobile Order.

HTC are STILL trying to finish off previous orders that were in line before clove,handtec etc etc which is why they haven't received sim free devices yet.
[Desire General] quicksite:
No. Publications rely on advertising. Many stories are ignored. Very normal. Besides, Handtec HAS picked up on it. As reported earlier, even their owners are pissed at HTC for the unusual sudden silence and lack of any information.
[Desire General] villiankknd:
hence that is why htc informed handtec at 5.30 on the 6th to tell them that they have nothing for them because someone else is more important
[Desire General] brummiesteven:
If you have someone else who has ordered before you and you still haven't completed that order then you prioritise that order.

If you had ordered 5000 units on 1/04

Handtec orders 5000 units on 2/04

Would you want 2500 units now and then be prepared to wait for another week because the supplier is giving your other 2500 units to Handtec or would you want your 5000 units before they deal with anyone else seeing as you ordered first?
[Desire General] glumardok:
@ brummiesteven

IMHO your considerations do not explain that in the UK regular shops do sell SIM free Desires as well as all shops in Continental Europe. ONLY e-shops in the UK are affected, apparently.

Once again: The e-business (only this!) with the Desire in the UK (and only there!) is in conflict with Google's own e-business with the N1 (which is available in the US and the UK only).

And remember: Originally, the Desire was scheduled for the UK for end of March, for the rest of Europe for 6th/7th April. If everything was a question of overwhelming demand only, nothing would have been more logic than to first serve the UK's demand. Instead, when it comes to SIM free phones from e-shops, the Continental European customers are being served with preference?!
[Desire General] quicksite:
Who suddenly dispatched you for damage control? Do you get a free phone as a perc?
[Desire General] irkan:
that does make sense, ... but is this too hard to explain by HTC officials, or even the "Ultimate Partners"?

couldnt HTC just say an official statement knowing that their reputation is at stake

something like "we are satisfying the orders on first come first served, there isnt any hardware/software issues what so ever, and the delay is due to the high demand of the device, nothing else". this kind of statement would shut us all up and they come out of it clean (if this is the truth anyway)
[Desire General] thebarsteward:
Fair comment, but why did HTC knowing the open order situation and their ability/inability to meet demand, tell their "Authorised Ultimate Partners" that they would have stock on 29/03 and then 07/04 and now 13/04, surely someone at HTC is capable of doing the math.
[Desire General] brummiesteven:
Excuse me?

I suggest you calm down.

I am simply trying to provide a different story to the one posted by a new member (who also had absolutely nothing to back his story up) and everyone has gone ape over.

In future treat fellow forum posters with respect.
[Desire General] villiankknd:
nobody knows who ordered first, and as far as we know, clove and handtec were expecting the desire to come in on the 7th UNTIL the 6th, so why wouldnt htc inform them earlier that they are not going to get eg.1000 desires?

htc would hv realised by the 5th that they only have that much stock to give out........unless they can produce thousands in one day(on the 6th)........

no.....! they realised it on the 6th, at 5.30pm to be exact, which is the time when we are going off from work.....to tell us all about the great news!
[Desire General] brummiesteven:
Obviously it's a complete **** up by HTC and they're still at fault although that imho is what has happened not them just re-routing stock to networks. Especially when you consider that T-Mobile didn't have enough stock to fulfil preorders.
[Desire General] redrazr7791:
I know this situation sucks guys, but don't get the thread locked. Wait...does the Desire forum even have Mods:confused:
[Desire General] irkan:
yes it does, ... Noonski is the mod of Desire (Desire general atleast)

Anyone have any idea on how to get HTC to spell out the truth and say what the hell is going on? ... the tweeting & tipping thing sounds like a good idea, ... but the timing conflicts with the iCrap thingy, we will not get enough exposure, ...

I would suggest one thing

put load on them using "Contact us"

http://www.htc.com/europe/CS_Mail.aspx

and choose UK as the country, and ask for an official statement and let them spell it out. flood them with this request. how many people they can ignore in customer service?
[Desire General] flipside101:
Story emailed to techradar another UK tech site run by Future Publishing
[Desire General] irkan:
I Tipped GSMArena about this issue, I hope they could make something out of it for media exposure
[Desire General] flipside101:
Just read this on the HTC support FB page

"HTC Support E-mail has been sent to head office in slough but these things spread like wild fire so will only expect a E-mail late tomorrow but will mention it at the briefing in the morning to see if any one knows but support is normally the last to find out"

Fingers crossed for some more info tomorrow
[Desire General] irkan:
wouldnt count on them mate, as i emailed official HTC UK Customer Service and they said that the Facebook page isnt an official channel at all, and HTC is not related to them, ... sounds like someone there is just trying to help people, not HTC themselves
[Desire General] flipside101:
interesting are we talking about the same HTC page im using http://www.facebook.com/#!/HTC?v=wall&ref=nf and the info for the page says

"Join the Official HTC fanpage on Facebook!

Share your ideas, ask questions, get answers and participate in the ongoing discussions. "
[Desire General] irkan:
Ironic, eh?

here is the thread about it

http://xdaforums.com/showthread.php?t=658217
[Desire General] MasterTP:
Looks like MTW is reporting it. Hopefull other sites will follow: http://www.mobiletechworld.com/2010/04/07/htc-delays-sim-free-htc-desire-in-the-uk-favor-carriers/
[Desire General] Noiz:
I went into the Banbury Carphone Warehouse on the way home and they claimed they'll be getting more stock tomorrow. To me that just confirms the re-routing theory.

I'm so wound up about this whole thing, it's unbelievable.
[Desire General] quicksite:
Very decent and upfront Support Email reply from Handtec

I think this substantiates the idea that this 11th hour move by HTC to divert stock from Handtec and other SIM-free distributors of the DESIRE to Network Carriers instead is completely out of the norm, and is not being received well by HTC's "Authorised Ultimate Partners". These days they must be wondering "partners in what?"
[Desire General] irkan:
that is one good email.

I just want to know what would have happened if HTC distributed the shipments between both, T-Mobiles and other carriers on one side ,... and Ultimate partners on the other side. everyone will get first batch, .. second batches will be little but they will reach .... and so on, .. IMO this strategy would have been better for HTC themselves, . .they will keep the demand coming from both sides instead of filling one side and forgetting about the other
[Desire General] bpelletier:
Arriving tmw 8 April

Ordered mine from Expansys.es and is on the way with DHL, expected tmw. I am from Spain. Never thought they would be so fast.
[Desire General] flipside101:
Its now on digg as well http://digg.com/gadgets/HTC_delays_Sim_Free_HTC_Desire_in_the_UK_favor_Carriers get digging all
[Desire General] flipside101:
hmmm ok though he does say he suspects its not HTC did a repsonse come through? It could be just a case of left hand and right hand not talking and going by todays activities .....

I say we cover all bases and see what bites :)
[Desire General] quicksite:
It seems like one wouldn't need a Harvard MBA to figure out how infinitely greater your suggested fulfillment strategy would have been. But how much you want to bet the person behind this backfiring strategy has a diploma with MBA on his wall?

I wrote this back -- just sharing it here as I find handtec to be honorable in a difficult situation:

ATTACHED to that email:
[Desire General] flipside101:
@ quicksite

Great email to handtec
[Desire General] Indomitable:
Hi,

Today I canceled my order in Handtec because next week the phone will be available here in retail GSM stores in Bulgaria with price better than device from UK + shipping to BG (Sim Free - 860 leva which is equal to 386 pounds/440 euro including VAT which is greater than England VAT, here is 20% in England 17.5%). I was waiting far enough for this device and this time HTC made one big sh*t .
[Desire General] StrongOneX:
aww man i live in norway and i've waited soo long i pre ordered long time agoo! :(
[Desire General] StrongOneX:
the release date in norway is between 12th and 14th..

i bought my phone in dat store who said 12th :p
[Desire General] sparklehedgehog:
Goto carphone warehouse!

Cancel your orders with online retailers (they have to oblige legally) and go buy it in Carphone warehouse, the price difference is hardly worth worrying about. Only £399 in the shops and they have them in stock and they are unlocked and unbranded!

Simples!!!

:cool:
[Desire General] _Dejan_:
Not simple. For UK buyers is simple for international is not so simple...
[Desire General] inkredi:
Why does it seem so simple to you :P many of us here are outside UK! where da **** would i find that cpw i wish it was here ...it might be cheaper than Phone+shipping+customs (in my country)
[Desire General] Jakka:
What shops? If you're referring to Carphone Warehouse, they've raised the price of unlocked Desires to £450 which is a more than I'm willing to pay. I might go for Pay As You Go with Orange for £399+£10 top up and just pop my O2 contract inside it, but I have a bit of a hard time confirming whether they are unbranded and unlocked - different sources indicate they may or may not be and it's pretty much a gamble. On the other hand they ARE getting the re-directed shipments of the Sim-Free Desire I was supposed to be having today, so I doubt they'll bother locking them to a network. Will give it a shot tomorrow.

Anyone who's picked up PAYG Desires, can you confirm if they're network locked or have any branding?

EDIT: Ditto for Orange Contract Desires. If they won't bother sim-locking a contract one, PAYG will definitely stay open.
[Desire General] jah:
CPW web site does quote £399+£10 for PAYG on Orange & Vodafone. As CPW tend to deal with SIM free phones it would not be unresonable to assume that the Desires are also unlocked.
[Desire General] bcmobile:
What happened to the facebook page? Did they shyt it down??
[Desire General] hussan882:
Apparently the PAYG desires, the orange one from CPW is definitely unbranded/unlocked. However the only price i was quoted was £449 which is too expensive, if it was about £10/20 more than I am sure the majority of us would have already bought one! I went into CPW today and they wouldnt sell it for £399.
[Desire General] Noiz:
Not forgetting that the three CPW stores I went into had none at all, or at least none they were willing to sell on a PAYG basis. I'll be calling them all again tomorrow lunch time to see if they've had any (of our) stock arrive, but I'm wondering if it's worth bothering at this point.
[Desire General] globiboulga:
Ah, that's probably the one that was supposed to be shipped to me last week! There's my name on it! :D
[Desire General] daverave999:
Stupid as this may sound, I'm just going to wait for my order from clove. I feel it would be unfair to penalise them for HTC's unreasonable behaviour.
[Desire General] thebarsteward:
I agree I'm going to wait for Handtec to deliver my evaluation handset its not their fault that HTC have decided to favour the Network players. Its just a shame that my employers will hear from me that HTC has decided not to support its 'Authorised Ultimate Partners' and that their order for 1000+ Android based handsets should go elsewhere.
[Desire General] quicksite:
Not stupid at all. At the heart of all of this is unethical behavior, on HTC's part... I always find it refreshing to see unethical behavior met with ethical. For me handtec has treated me right, respectfully, kept me fully informed, never lied once. To cancel seems punitive. I want the Desire just as badly as everyone else, but not enough for me to jump ship and dump on the wrong party.

(Philosophical) Since the world operates on a Law of the Jungle set of rules, fairness is never built-into the equation. That can only be applied by willpower. In this case, I really hope HTC gets an economic slap and blowback for this behavior -- which I source all the way to their USA re-branding Ads agency. I think they not only built a new brand awareness, I think their sense of greatness was drilled into them by that ad agency -- along with the overall parallel attitude of "You are HTC! Step out and claim that space. You don't owe anyone any apologies. F 'em. "

That never manifest itself before in HTC's corporate culture. But it does now. So thanks a lot Deutsch LA ...
[Desire General] villiankknd:
i am sticking with clove too, they helped me alot during this distressed time and i am going everywhere possible to leave my footprint with "#HTC screws UK "Authorised Ultimate Partners"Handtec, Clove as tens of thousands #Desire diverted to Carriers:create fake demand" attached to it..
[Desire General] Desire_this!:
Welcome to the Forum! :)

I didn't click reply to the email from Clove, I composed a new one but that's irrelevant unless they set up a filter to block anything with the contents of that Email. Anyway, I'll give the website a go. Thanks for the suggestion!

I too am having a spot of bother locating it...
[Desire General] bcmobile:
It's gone. irkan posted a link to a thread earlier explaining why but I missed it:

http://xdaforums.com/showthread.php?t=658217
[Desire General] glumardok:
The FB page has been closed down as it was apparently not official - contrary to its appearance.
[Desire General] JTHM:
That Facebook page may have been unofficial but here is the link to the official one linked to from HTC's own website...

http://www.facebook.com/HTC
[Desire General] bcmobile:
FYI - IT News Australia ( http://www.itnews.com.au ) have contacted HTC to try and get an official response.

As HTC Australia are not awareof the issue, they have given HTC overnight AU Time GST+10) to get in touch with HTC UK and respond. One way or another, they will publish details tomorrow.

If you want to know as soon as its published, follow them on twitter : http://twitter.com/itnews_au
[Desire General] Noiz:
Of course there is a way to get your phone now and still remain loyal to your chosen website...

Buy the phone from CPW, open it but keep the receipt. Then, when the delayed phone finally arrives, keep it sealed and return it to CPW for a full refund. Of course that relies on your having ~£800 spare for a few days but if you have it it's a mighty tempting solution.