[Touch Pro2, Tilt 2 Windows Mobile General] johseph:
So here is my story

I purchased an HTC touch pro 2 last year, i bought it before it hit the US markets so i paid a load of money for it. No problem, i love the phones, and i Paid like $700 for the Touch HD when it dropped in England but the lack of the keyboard ended with me selling it.

So i get this phone from a guy that says its direct from HTC its in an exclusive white box blah blah blah right.

Get the phone and all is well, new roms are dropping and i have WM 6.1 on my phone (weak!) so being that i have a MAC computer i cannot do anything to update the phone with out buying a load of software and putting XP on my computer (nope!).

So i go to the HTC website and the update is there and it asks for the serial number, well i put it in and it wont recognize it, hmmm. So long story intro short, i mail it to HTC for an upgrade and maybe check out the loose hinge on the tilting screen.

They receive my phone, and my phone sits on the shelf at the warehouse for 5 DAYS!!!

I call and every time i get the same story, "well mr miller we will escalate this so that it gets taken care of right away sir." I called 3 times and it was never touched. Finally on the 3rd time they tell me, well this is a sample phone, one we gave to employees before it hit the market, so there is no warranty, and we cannot upgrade it, and where did YOU get this phone. Ummm i paid for it, out in the open on Ebay, not out of the trunk of some guys car outside the pool hall.

Anyway they wont fix it, i have no warranty and thats that, ok fine whatever give my phone back, this was on Monday (April 5th) of this week. So the phone is to be sent back to me per HTC on Monday.

Call on Tuesday to get the tracking number so i can see when it will arrive because i am out a lot, and they say it is still in the warehouse.

I call back on Wednesday to get the tracking number so that i can see when it will arrive because i am out a lot, and they say it is STILL in the warehouse.

I call back on Thursday to get the tracking number so i can see when it will arrive...... etc etc.

The rep then tells me there are no notes in the system and it has not even been started for ship out.:mad::mad::mad::mad::mad::mad::mad::mad:

But she is going to escalate it so that it gets sent out ASAP Mr. Miller.

Lord not this escalate crap again.

OK BYE!

I call today Friday to get the tracking number, and its the supervisor i spoke with days ago that knows AAAAALL about my case.

Well Mr. Miller the phone is still sitting on the shelf in our warehouse/

WTF for a week+?!?! :confused::mad::confused::mad:

It had been determined last WEEK that they were not going to repair it and were going to send it back.

So my phone has been held hostage by HTC and they wont send it back, no one will do anything to get me over to someone in the warehouse, they act as if its Area 57 or something and they dont have phones there.

So needless to say am very VERY disappointed in the treatment I have received and it is very likely that I will not purchase another HTC phone again after this nightmare.

Shame because i enjoy the phones, but i refuse to give my money to support a company that treats its clients in such a manner.

FYI