yashsingh1/xdaforums huggingface dataset:
[Desire General] Rutter:
Mine's on contract. tmob.

Price of phone was £5.99 and they've now reduced it to free on that contract :(
[Desire General] lumpaywk:
mine has not changed to sent yet :( and i was in town today and they have them in stock in our tmobile shop ready to sell tomorrow, i was thinking it may be worth a trip down, see if they will match the deal and then cancel the one for mpd. I also had a phone call from vodafone saying they are selling the now (early) but they could not match the price though not far off.
[Desire General] Rutter:
My wife has just called and mine from MPD has just arrived! Woo!

Interestingly my order tracker on their site still says 'pending stock' - which is an indication on the poor reliability of this information.

I chased them last Thurs and on Sat and was told it wouldn't get sent out 'til today. So I'm a day early which is nice.

The missus has got it on charge so I can get my dirty mitts on it tonight \o/
[Desire General] callummc:
Nice one mate! Contract on payg? And did you receive a dispatch email?
[Desire General] admoo:
:eek: I'm jealous!

Mine still says 'pending stock', so I might give them a ring in a few hours to see what's going on.
[Desire General] Rutter:
Cheers. Contract on tmob (though need to use my O2 sim for a few days before I can request my PAC).

Didn't receive a dispatch email. I had also emailed them on Thursday asking if they could let me know what day it'd be sent. Didn't get a reply.

Will have to chase up my topcashback cash back. It's still pending at 1p when it should be £30!
[Desire General] lumpaywk:
it seems they are having fun getting the orders out as nobody there knows anything and the site least of all - as i was told it would be today i went on live chat to try and get some info and what follows is the transcript, the long story short though is even though before the told me today it could just be sometime this week, and even though the site says in stock next day, any new orders wont be till next week. -

Please wait. A representative will be with you shortly.

One moment please...

We apologize for the delay. A representive will be with you shortly.

tom says:

i have an order placed from the 25th for a desire however it is still showing pending stock even though you have shown as having stock for a week now

Phil says:

Hello tom. My name is Phil how can I help you?

Phil says:

We are dispatching on a first come first served basis.

tom says:

so when can i expect despatch as it now shows that if i order today it will be next day yet i preorderd

Phil says:

You will receive your handset this week.

tom says:

so the information on your site is wrong as you cant even confirm it will be here tommorow? even though i paid next day delivery and more for the handset as you have now lowered your prices? could you at least give an idea of how long it will be before the preorders have been delt with?

Phil says:

We aim to get all pre-orders out by Thursday this week and any other orders placed will be the week after.

Phil says:

Once you see that your order status has changed to Ready for Dispatch then you will receive the next working day.

tom says:

i would suggest you change your site to reflect this then as it is misleading and incorrect i thank you for your assistance but would like to point out that high street shops can get stock in time it may be worth having a system in place for such events as a new phone launch to deal with demand, i realize this is not to do with you but i would suggest putting it forward to someone. i thank you again for your time.

i realize i was probably a lil confrontational but then i really hate waiting for stuff especially when i preorder and its out already.
[Desire General] Rutter:
I pre-ordered on the 24th and it's arrived this morning, despite being told it wouldn't be sent 'til today. I got my despatch email about 5 minutes ago!

My order tracker now says complete - it had said pending-stock prior to this!?
[Desire General] turnipman:
Mine's here too

Just got a call fromm the missus, mine turned up about an hour ago, on charge waiting for me when I get home. Nice.

They must have posted them on Thursday - why not let us know!

Tom
[Desire General] admoo:
I pre-ordered mine on the 15th, so I'll be fairly disappointed if mine doesn't arrive today or tomorrow, considering you guys ordered about a week after me! :p
[Desire General] cij100:
Out of interest, when did you preorder? I ordered on the 3rd March and I've not heard anything yet....
[Desire General] lumpaywk:
lol mine has now flipped to complete but i don't think anyone is at home as i was waiting for a dispatch email to get my sister to go sit in lol. I so hope someone was there that would make my day but as i don't have my other phone on me the only way to tell is when i get in, soso excited now :)
[Desire General] turnipman:
I ordered mine on the evening of the 24th.

My tracker now says order complete.
[Desire General] foyrtcw:
Ordered on the 9th and mine only says "ready for despatch"...
[Desire General] shure2:
prob means will be send out today
[Desire General] foyrtcw:
Yeah that's what I'd assume too but so much for the first come, first served pretense they sold the preorder under when you have newer orders having already been completed.
[Desire General] it_ferret:
T-Mob P&G

Has any body ordered the Desire on Pay as you go from here?

http://www.mobilephonesdirect.co.uk/Basket/index.aspx

£352.98 with a free car charger is a good price.

If anybody has can you answer the following questions which would be really helpful.

1. Is there any T-Mobile Branding on the actual phone? Maybe on the back cover saying T-Mobile!

2. Is there any T-Mobile Branding within the ROM itself?

3. Can you put any other sim card in it?

Thanks in Advance.
[Desire General] cij100:
I've just spoken to them, they say they are doing them all now, and it will be with me tomorrow. I also find it a little frustrating that although I ordered early I'm having to wait....
[Desire General] wulls:
I really don't know whats going on here with mobilephonesdirect, I ordered my one on the 20th February and they say it's not going out till tomorrow.

As you say so much for the first come first served.
[Desire General] jonnobright:
got mine

Ordered friday 26th and arrived today - strangley on MBD site it still says stock pending for me!
[Desire General] shure2:
join the que!
[Desire General] hystryxen:
I ordered that one on 28th March. Spoken to them just now and said they have some kind of "issues" with the stock, will expect to ship it to me by friday.

Next day delivery??? Bollocks!!! ;)
[Desire General] it_ferret:
I hope you get it soon mate. When you do get it could you possibly answer the above I think it really help a lot of people out as well as myself.

Cheers
[Desire General] hystryxen:
chatted with them just now..Argh, I can't wait!! :D
[Desire General] jklondon:
This is nuts they told me today all the payg desires are locked and branded - perhaps they have no cluie ? :mad:
[Desire General] jklondon:
1 person says its locked another one now telling me its not ... ?
[Desire General] hystryxen:
We can only be sure when someone get their phone. :p
[Desire General] irkan:
which means, someone is BS-ing you :p
[Desire General] jklondon:
Ok they checked and told me they ARE locked but not branded. I am might take the punt with the vodafone payg as im on the network, need to hunt for a cashback / affiliate link!
[Desire General] hedgeville:
Hi every one - new to this forum.

Surprisingly I have the same problem as most of you ....pre ordered on the 13th March 2010, contacted twice by email, chatted online and only this morning did the account status change from pending to Ready For Dispatch.

Noting all the above pre order comments and some people - weeks after my order have received their desire!

Has anyone that has received their handset found if they are locked? If you have organized porting did MPD do this or did you get told you do it yourself whenever you get the handset...

Quite a shambles, customer services at sixes and sevens, website states in stock but account continues to state pending stock etc .....

HELP it wasn't supposed to be this difficult - its only a smart phone!
[Desire General] jonnobright:
Mine arrived this morning on T-Mobile contract and it's not locked or branded..had my vodafone sim in it to check.
[Desire General] jklondon:
Yes the contract phones are unlocked - the PAYG according to them are locked.
[Desire General] lewyharvey:
Mobile Phones Direct Previous Experience

Ordered mine March 30th, order tracking has been saying "pending Stock" all last week and through the holidays. Checked this morning now it says Awaiting dispatch so fingers crossed will get mine tomorrow or Thursday at the latest :D

Would just like to point out that 16 months ago I got a touch HD from MPD and their staff have always been helpful and true to their word. Just sold HD for £182 on E-Bay so quite happy with that :p Had a play around on Desire in my local Virgin shop today and was astounded at the speed of the thing!guy in their got his this morning, staff discount, 1200 mins, unlimited text and web for £12.50 per month!!! May apply for his job if he ever goes lol:)
[Desire General] fezster:
This will be very disappointing, if so. I just rang MPD this afternoon after reading the live chat above, and the sales rep told me the PAYG phones were unlocked and unbranded.
[Desire General] hystryxen:
not fair!!! I ordered on 28th March, how come the status is still "pending stock" ? :mad::mad::mad:
[Desire General] Rutter:
I would strongly suspect the payg devices will be unlocked and unbranded like the contract ones. I can't see them holding different stock.

I'm using mine now with the xda app and it's awesome!

Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
[Desire General] hedgeville:
Your completely right ITS NOT FAIR but we are at their mercy! :-(

I will UPDATE tomorrow if the post man comes with handset in hand
[Desire General] lewyharvey:
Perhaps I got priority for being previous customer:)
[Desire General] shure2:
not sure about that, I brought a tp2 from them sim free
[Desire General] foyrtcw:
At last it's arrived!
[Desire General] nprussell:
Ordered mine on 3rd March - well early.

The order status was set to 'COMPLETE' last night at 8pm, saying it had been dispatched, so I'm assuming it'll arrive today!
[Desire General] fezster:
Just spoken to Customer Services, and the guy seemed very sure the phones were "HTC vanilla devices" - with no branding and no locks. They simply supply a T-mobile or Voda sim with them.

If someone receives a PAYG phone and could confirm, that would be great.
[Desire General] timmyp27:
Just spoke with them and have been told the PAYG handset is generic and unlocked, but on a 7 day delivery?

Louise says:

The HTC desires are not locked to any network
[Desire General] jklondon:
Sebastian says:

Hello john. My name is Sebastian how can I help you?

john says:

hi

john says:

looking to buy a htc desire from you on payg

john says:

theres some confusion on the forums if these are locked or unlocked can you please clarify for sure?

Sebastian says:

On PAYG, it shall be locked

john says:

u 100% sure ?

Sebastian says:

Yes
[Desire General] timmyp27:
Incredible.

I may go for a third opinion!!!
[Desire General] timmyp27:
We apologize for the delay. A representive will be with you shortly.

Phil says:

Hello Sarah. My name is Phil how can I help you?

Sarah says:

Hello. Could you please tell me if the T-Mobile PAYG HTC Desire handset is unlocked and when I can expect delivery?

Phil says:

This would be a locked handset.

Sarah says:

Ok thanks. I had spoken to Louise previously who had informed me it would be unlocked and I could you use my orange sim card in it. Obviously want to make sure I buy the correct handset and contrasting information is a little concerning....

Phil says:

If you want the unlocked handset then you need to buy it sim free.

Sarah says:

OK. Would you mind me asking why I was told other information? Also, is the item available for next day delivery as stated on the website?

Phil says:

It may have been a case of crossed wires as the Contract variant of this is unlocked on T-Mobile. At present due to a high volume of numbers you would have to allow up to 3 working days for delivery.

I wonder if the handsets are unlocked but they are telling people to buy the sim free version as its more expensive....
[Desire General] jklondon:
thats could be the case but I think we need someone to get one from them to know for sure!
[Desire General] cij100:
Apparently my credit check had expired, and needed to be updated\renewed. This means that the phone will only be dispatched today (hopefully), just a shame that it was me that had to chase it up and it wasn't done automatically.
[Desire General] hystryxen:
Don't worry, you will know it soon..My order just changed to "ready to dispatch" !! :D:D:D
[Desire General] fezster:
Mine has changed too, but Ive spoken to a rep online and he says he is 100% sure the phones are locked to T-mobile, hence they are cheaper.

Do MPD have a 14 day return policy ? Could just chance it, and all we'd lose out on is postage.
[Desire General] panda986:
Mine was changed to "ready to dispatch" since yesterday 3pm... At that time, the lady on the phone said it should be with me today, but called again this morning to try and get a tracking number only to find out that it wasn't sent out yesterday but should be done today ... still kinda rubbish in my opinion.

The Easter holiday shouldn't really cause a big effect on life... E.g. business process break down, train strike, tube break down, shop closes down completely... oh man... I salute those who managed to get their's on the 1st...
[Desire General] :
For those lucky enough to have theirs already, did yours come via Royal Mail special delivery or a courier? Mine still isn't here :(
[Desire General] nprussell:
Same. Fingers crossed for tomorrow.
[Desire General] :
Yep. I'm having to walk around with a pink phone as a temporary replacement whilst I wait for my Desire. Not good :o
[Desire General] foyrtcw:
It came via Parcel Force.
[Desire General] lewyharvey:
Mine is still saying that and has been since yesterday morning :(
[Desire General] lewyharvey:
And I'm having to suffer my sons old iphone 2g!!!!!
[Desire General] ChikkenSoop:
Ordered 2x T-Mobile contract Desires from mobilephonesdirect, the first of which arrived today... weirdly enough it came with the Virgin Media branded firmware 1.15.405.4... this happened for anyone else?
[Desire General] nprussell:
Just got a text message saying that mine has arrived!

Woop!
[Desire General] jah:
Don't forget to try e2save.com and onestopphoneshop.com - e2save had some stock when I checked earlier today.
[Desire General] panda986:
To all the poor souls who still haven't received it yet

Just got off the phone with them, they are saying that there was a technical glitches on their side regarding Tracking Numbers (apprently 3 of 12 files were lost). So for some of us without dispatch email and the order still say "Ready for Dispatch", the guy assured me that it had been sent yesterday for delivery today.. Let's wait till 6pm and see.... TBH, not really holding my breath knowing its ParcelForce
[Desire General] munkey:
Same here, wonder if this means we will not be able to update to future stock HTC firmware? :confused:
[Desire General] :
Ok - 24 minutes to go. Miracles can happen.
[Desire General] panda986:
10mins left, some times you just wonder if they are just telling you pork-pie thinking we don't know any better... How convenient that their system just have a glitch.. Now we have no way of tracking the parcel. (Not trusting Parcel Force that much with my past experience and a little skeptical about MPD since it is my first)

May have to wait and work from home again tomorrow. :(

How many ppl still haven't received theirs yet?
[Desire General] cij100:
I'm still waiting for mine, and worryingly it is still showing as 'pending stock'. I''m now thinking I might be waiting into next week...
[Desire General] :
Well it's not coming now. Another day doesn't really matter in the grand scheme of things but when people who ordered after you have theirs already, it does make me cross. Damn it - there are only so many YouTube videos on it you can watch :mad:
[Desire General] ChikkenSoop:
If it helps my wife ordered hers about 3 hours after I ordered mine, and she's sat in the corner with her Desire while mine is apparently going to arrive tomorrow... not holding my breath tho :(
[Desire General] panda986:
So much for next day Delivery.. :( If they can just give me a tracking number.. well, will try to give them a call again in a bit to see how they intend to deal with this. If they can't do anything, then I will wait up to Friday before cancelling and go with Virgin Mobile, they got a pretty good deal atm...
[Desire General] lewyharvey:
I'd wait m8 Virgin Mobiles data service (internet) is basically crap. Both my wife and my youngest son have iphone 3g's on their network and the internet is rubbish! Mine still says ready for dispatch and has done so since 9am yesterday. It will all be worth it .... eventually:)
[Desire General] panda986:
Thanks for the advice, I have been on quite a few networks: Voda, T-Mob, O2 , Orange and even EasyMobile (when they were alive)... just thought Virgin may be like the 3 of the old days, still building out their service which consider them being Virgin may just have the muscle to do it right and quickly.

Anyway, let's see how MPD handle this first.... feels like we are stuck in a no man's land, they said they sent it, we haven't received it but they haven't got any proof to say that they have neither...
[Desire General] :
How ridiculous! But what can you do. I have used MPD before and they were fine then, although the last phone I got from them wasn't as hotly anticipated as the Desire. Shame I'm a complete phone geek and am currently wandering around like a lost puppy!
[Desire General] panda986:
That makes 2 of us, I can barely concentrate on work.... :(
[Desire General] :
:D I keep checking my emails every half hour to see if I've got a dispatch notice. I'm sure I'm gonna got a rollicking at some point for excessive internet usage. Now if only I had my phone, I wouldn't need to use work resources like this.....!:cool:
[Desire General] panda986:
lol... I normally use my TD2 for it. it does the job ok but not blazingly fast enough (there's will never be such a thing in a phone addict's dictionary!)

Do you think we can claim some compensation now that ParcelForce failed to deliver on the "Next Day"? I would really love to get to the bottom of this whole thing: 1) either MPD telling us that pig can fly and look outside our windows or 2) Parcel Force didn't care enough and wanted the Desire for themselves (this did happen from time to time for me).
[Desire General] fezster:
Mine arrived this morning, not at home to check it though. Will see if it's unlocked or not.

If it's not, where's the best place to get it unlocked ? And will T-mobile supply the unlock code, but it takes 28 days to come through ?
[Desire General] cvdbout:
New here, so forgive me :)

I picked up mine this morning from the post office, got it home, and the number I got on the sim isn't being recognised by tmobile, so I assume MPD haven't put it through totally - is it worth leaving it for a day or so, or should I chase them up? The account is in my husbands name so speaking to them if they require account holder isn't easy.

Other thing I noticed is on the home screen, it has a Virgin Media link that takes me to the virgin media home page? Anyone else got this?
[Desire General] panda986:
Nice to hear you got yours. I finally got the tracking number from them this morning too (it should be coming around today as well).

As for unlocking, I don't think you will need it, I have read in this thread that it comes unlocked. FYI though, T-Mobile can give you the code for £15 and takes up to 28 days. There are other sites available and with success as claimed by others in XDA
[Desire General] fezster:
Spoke (phone and online chat) to 4 different people at MPD, and there were 2 people either way on whether the PAYG handsets were locked or unlocked.

If it does turn out to be unlocked, I wonder if they need to be careful about openly saying their T-mobile PAYG handsets are unlocked, as this would then affect sales of the sim free version.

Or the cynic in me thinks rather that they say it is unlocked to encourage more sales, knowing people wont bother sending them back if they can get it unlocked themselves.
[Desire General] jah:
So you have a T-mobile SIM in a Virgin handset? You might find the Virgin handset is SIM locked and will not allow a T-mobile SIM to work. I suggest you call MPD and explain your situation, they should send you another handset (T-mobile one).
[Desire General] jklondon:
anyone else had / having problems with MPD payment system online just doesnt seem to work for me and its not the cards! :mad:
[Desire General] callummc:
how do you get on live chat?
[Desire General] cij100:
Normally there is a 'Live chat' button on the right side of the green menu bar. It seems to be missing at the moment, hopefully because they are all busy packing (my) phones up.
[Desire General] fezster:
I had one card rejected, and the second accepted. However, both card issuers fraud departments called me up almost immediately to confirm my transaction. Obviously, I cancelled the first one as the second one had been accepted.

Sounds like MPD get a lot of fraud !
[Desire General] lumpaywk:
I ordered mine on tmobile and it also had the virgin media link but the phone is fine with sim so i don't think that you need worry about it being a virgin handset as they are all unlocked.
[Desire General] cvdbout:
Yeah, I'm currently using my old T-Mobile contract SIM in it just now due to the first problem. For those interested, I ordered on the 15th March, and my order status is still sitting at Ready for Dispatch :D
[Desire General] foyrtcw:
In the same situation. I have had the new t-mobile sim in the phone for almost 30 hours now and I cannot send or receive texts. I can call people but my voice doesn't get through to them just comes out of the desires speaker. It also can't be added to my existing web account as it doesn't recognise the number as being a t-mobile one. I've sent MPD an email this morning due to them saying it should only take up to 12 hours but have yet to get a reply.
[Desire General] panda986:
just received mine... great device. its on tmo contract but unlocked, am using an O2 sim atm.

Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
[Desire General] TH1882FC:
What happens with the T-Mobile 'FLEXIBLE BOOSTER' options if you go through MPD? as i couldnt see it mentioned during the order process?

Is it something that you miss out on by not going through T-Mobile directly? or is it something you can do through your T-Mobile account once it has been created?

Thanks.
[Desire General] dougsdir:
Ordered mine on the 1st April, status changed to "Ready For Despatch" on Tuesday

Phoned today and was told I would get the phone tomorrow.
[Desire General] TH1882FC:
not holding out much hope for the guaranteed "next day delivery for orders placed before 3pm" with mine then...
[Desire General] twogubs:
I had to phone tmobile up to pass my pac and they asked me what booster i would like
[Desire General] FBKins:
When I phoned this morning I was told that yes they did have some in stock but it was taking longer than usual to process orders so it may take a day or 2 longer than normal - apparently it's all Easter's fault. And because they've had lots of orders :confused:

I went with Orange instead :rolleyes:
[Desire General] hystryxen:
just got my phone, I can confirm HTC Desire on T-Mobile PAYG sold by Mobilephonesdirect.co.uk is indeed unlocked to all networks!!!! I'm using vodafone right now....hahhahahahahha..i'm in geek heaven!!
[Desire General] shure2:
cool, is it unbranded too?