yashsingh1/xdaforums huggingface dataset:
[Desire General] cez10:
lol kinda sux then as it clearly says all phones cost 15, could possibly try sending them an email with the screenshot and make them give the code to you for 15 ;)
[Desire General] niraveg:
No they'll refund you and ask you to pay the 25EUR.

Am actually going to do it :-)
[Desire General] ronnyuk:
Can confirm i just got my unlock code nextday from this company, very good support and live chat.
[Desire General] mhewitson:
ridiculous that we have to pay for something that should be free!
[Desire General] ianjd:
FWIW T-mobile delivered me a working unlock code this morning, about two weeks after I requested it.
[Desire General] Killbillprime:
i agree, get a WM device ;)

let the flaming begin ..........
[Desire General] mobileunlocked:
We had a customer successfully unlock the HTC Desire at MobileUnlocked.co.uk today and it cost them £16.50 (approx 19 euros)

The code takes between 5 and 30 minutes, although AOL and Hotmail users should be aware that the email with the code usually goes into their spam folder.
[Desire General] AndyCr15:
Many others would disagree -

http://xdaforums.com/showthread.php?t=673134&highlight=htccode

use these guys -

http://htcsimunlock.com/htc-desire-unlock.html :)
[Desire General] Beastlybeast:
Just to say that I have unlocked a HTC desire with htccode.com. Although the database didn't give me a result I spoke to online chat who helped me and passed me a code within 15 mins or so.

This was for 15€

Robert
[Desire General] AndyCr15:
This is what gets me, and makes it even worse. They talk to those spending money, they ignore those wanting there's back.
[Desire General] SamHandyman:
htccode could not unlock my Desire. Waiting to see if they will refund.
[Desire General] tuntang:
not that this helps those it hasn't worked for but...

was on orange, then debranded, then did the OTA update, lost wifi, then rooted, network sim lock. HTCcode sorted it. very quick response, unlocked this morning.

whats the best and safest rom to upgrade to and does this mean i wont be able to get standard OTA updates?
[Desire General] jimlad:
The whole phone only cost 400euros unlocked lol, a code for 25 that's day light robbery :O
[Desire General] trucker11:
I paided £9 on ebay got the code five minutes later
[Desire General] Cynabal:
Avoid HTCCODE I never got a code and still waiting for my money back, had to open paypal dispute.
[Desire General] dnlgee:
PayPal is ridiculous for refunds, you nearly always have to wait a lot longer than you did for them to take the money out of your account.
[Desire General] oursoul:
I got mine from this eBay seller:

http://myworld.ebay.co.uk/express-codes/

took him about 30 mins on a saturday (but most people get theirs in a few minutes, he must have been taking a dump)

cost £9

Worked perfectly, great seller, honest and quick.
[Desire General] jimbo1966:
Sent my UK T-Mob locked Desire IMEI to express-codes this morning (8:30) and then chased. Replied: "Hi will get back to you asap as will check other database as not in first"

.. no luck so far
[Desire General] chrisE:
Great Service from HTCCode, too

Just Used HTCcode.com to unlock my new THREE UK HTC Desire that nobody had a code for. Only took minutes on chat and sending $35 via paypal.

Chris
[Desire General] htc fan89:
I was searching for an unlock code on eBay for my Telus desire, and there are like 30 bucks. Shouldn't unlock codes be like 14 dollars max..
[Desire General] sutepm:
Just ordered my unlock code from Express-Code for £6.99, took him about half an hour to sent me the code and it worked perfectly.
[Desire General] kokokh:
just successfully unlocked my ORANGE HTC DESIRE using htccode.com for $20. gsm client did not work but online support got me a code within 10 mins, i reccomend it to anyone who wants their HTC unlocked.
[Desire General] sheka:
just used these - V quick service - I can now upgrade my unbranded Orange HTC Desire - Woo Hoo !!!
[Desire General] VistaX:
Here in Norway the phone hasn't arrived yet, but for those of you who have gotten it; How is your first impression?

PS! I've ordered it and are really looking forward to using it. Going from HTC Touch Diamond 2.
[Desire General] irkan:
http://xdaforums.com/showthread.php?t=653339
[Desire General] amarko5:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.

they cannot even give a firm date for stock. estimate 7th april to them.

so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).

so sorry people but don't hold your breath. ;)
[Desire General] setspeed:
I think it depends on whether you called them up as well, or not.

I put my order into the TMobile website on Friday morning (30th) at around 930am.

After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.

The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.

I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm :-)

I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!
[Desire General] rahularora1:
i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!
[Desire General] ephumuris:
I ordered mine Friday afternoon. It's just come now but i have to go back to work :(

Will leave it at home charging lol.
[Desire General] saayinla:
Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days
[Desire General] thebosh:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...

For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).

For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.

I am VERY excited!!! :D
[Desire General] rahularora1:
thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract
[Desire General] vegetaleb:
I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world :eek:

Are HTC testing the Desire on a very limited market??
[Desire General] riz157:
you're welcome.
[Desire General] hager420:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
[Desire General] riz157:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
[Desire General] D3bug:
What numbers are people ringing to get through to living human beings?

I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived! :mad:

It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?

Thanks for any responses
[Desire General] hager420:
Cheers for that mate, hopefully that will include the exchange/returns stock
[Desire General] bitdivision:
I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...
[Desire General] Swifty:
hmmm.. why are there never any straight answers.

I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.

No idea why the hell I got the email if it hadn't even left them though!

I'll have to wait and see if anything turns up!
[Desire General] oawalker:
carphone Warehouse

I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.
[Desire General] Rocker35:
I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.
[Desire General] bitdivision:
It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.
[Desire General] Zeral:
You know Layar has a layer for coffeeshops in A'dam? Quite handy.
[Desire General] amarko5:
well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps

so if you get yours then great, but as I said I wouldnt hold my breath.
[Desire General] dombud:
I ordered mine on Friday and still no email or text to let me know delivery time.

I'm also off to Amsterdam next monday so i need this phone for photos and maps.

Hey Hager420 we should hook up for a burn and tech talk about phones.
[Desire General] amarko5:
Have just found out that the phone i ordered last week, was charged to my debit card on Saturday, and even though i rang up very early today and was assured it was NOT getting delivered and no date could be given for future stocks.

surely they cannot charge my card unless the goods are in stock :mad::mad:
[Desire General] IanVaughan:
I ordered mine on Sunday, they guy was very friendly, stating it would be sent Monday or Tuesday, and I should have it by Wednesday.

So no email as of today, so I rang tmo, and now they say they are out of stock, and expect some in over the next few days, so mine should be sent out then!

So basiclly, they were out when I ordered it, but of course they weren't going to tell me that!

And I further believe that they do not expect stock in the next few days!

I will phone them everyday, I expect only to be told that stock is on its way.

Most likely not until the 4th or 7th official release date will more be in-stock!

What to do? Complain and demand a refund? Only to have the same problem elsewhere!
[Desire General] paddyde:
I ordered mine on Friday afternoon online.

Just spoke to someone in websales and they said that the websales team were told today to expect to be restocked within 48 hours. When I asked if the new stock would be enough to cover exisating orders he said that he personally didnt know for sure but that they had been told this morning that the stock coming in "would be enough plus some extra capacity".

He went on to say that if they come in today or tomorrow then its possible people will recieve them before the bank holiday weekend. If not then it'll be the next week.
[Desire General] setspeed:
Just to follow up on what I posted yesterday...

I have today taken a half day off work after being promised delivery between 8am-1pm today. Nothing by 1.30pm so I called up TMobile. Was basically given an apology that the call handler I spoke to yesterday should have told me I would not be receiving delivery today due to delays.

Then I was told that TMObile have the stock in their warehouses, they are just waiting for authorisation from Google to release them, and it could be today, or possibly tomorrow.

My bullsh*t-ometer has just activated - how comes they can send out 2000 handsets on Friday, but then their latest delivery is being delayed because of Google "not authorising"?

I wish they would just tell the truth, instead of everyone being given a different story when we ring up.

I might head over to the TMobile forums and vent some anger there!!!
[Desire General] Baldyman1966:
Ordered mine online today (first chance to do so as my 18 month G1 contract just expired) after showing up as "We are processing your upgrade" for 3 Hours it changed to "We are out of stock of your upgrade". Called them and the person I was speaking too did not know when the new stock was coming in.

My experience with Customer support in General, Mobile Phone Operators in Particular and T-Mobile Specifically is that the people on the other end of the phone are not fully informed and can only tell you what they are told. Some of them may extrapolate from previous experience (If phone X was selling like hot cakes and we got lots of stock in quickly then the same will happen with Phone Y) but as you can see this is not a reliable system. Some people will say anything to you to avoid you being pissed off at them and will therefore promise things that the company cannot deliver knowing that the chance of them speaking to you again will be fairly minor.

Personally, I shall be going into my Local T-mobile at the weekend, but doubt they will have any stock. Aside from that all I can do is wait for my web order to arrive.
[Desire General] amarko5:
Talking to Tmobile 5 mins ago (regarding them billing me on saturday, when they had no stock) and the sales rep informes me they are currently expecting the delivery anytime now (but "definitely today" ) if the delivery arrives before 4pm then they should get some posted out today for delivery tomorrow, and she assures me if they arrive after 4 today then i can expect it on thursday.

I stressed i prefer the truth no matter how hard it is to tell it, and she assured me she is not lying that is the truth.

so with a little luck i will have something to play with tomorrow ;) and if not on thursday at the latest :rolleyes:

will have to wait and see.

also i have been promised a call later today to let me know when it will be delivered. so will post later if that call does materialise.
[Desire General] bitdivision:
I'd recommend that anyone who is still waiting on delivery give t-mobile a call today...

I just spoke to them and they said stock should be in today or tomorrow so delivery by Thursday. This was after I gave him my details though so may be that I got lucky in the waiting list.
[Desire General] HoneyBeFly:
Any news on this? I called them last night and then today at 14:26 (need to exchange my Desire due to messed up IMEI number) and was told they don't even know when the stock will come in and will call me when they do on both ocassions (which I do not prefer, I like to do the chasing lol).
[Desire General] bitdivision:
hmmm....

I still haven't heard anything back from them (they said they'd give me a call when they knew when my phone would be dispatched) so I assume the stock hasn't come in and will be coming tomorrow..
[Desire General] Baldyman1966:
Spoke to another person at T-Mob on my way home from work, when I said I had been told my phone was out of stock she said "is it the desire", then told me they have had a huge demand and are getting lots of calls like mine.

She then went on to say she had received an e-mail this morning which said they would be getting stock in the next 48 Hours, that is by Thursday Morning.

I'm hoping they arrive in time for me to get it before the Holiday, but not counting on it.
[Desire General] amarko5:
Just called again ;) (as i suspected the call back would not materialise) and guess what ;) no stock arrived today :rolleyes:

however again assured it will arrive tomorrow (here we go again) :(

again promised i will get a call tomorrow and a phone will deffo be getting sent to me AS SOON AS THEY ARRIVE.

Still not holding my breath to be honest :rolleyes:

only annoying this is they have had my money since saturday so they better bleeding send me one of the first batch if not THE first :p
[Desire General] IanVaughan:
Look, tmo have no stock, they most likely will not get any stock until the official release date.

They will keep taking new orders (customers) and keep stating that they expect more "soon", as anything else will cause lots of people like us to say things like "they dont have any until 2 weeks", causing everyone to buy one elsewhere!

Its not nice, but its business, and its the price we have to pay for early adoption, if one wanted a guaranteed phone tomorrow, there are 50+ they could ship same day!

I am in the same boat, and am not entirely happy, but have now accepted that I will have to wait until the HTC order shipment has been delivered (and they know when that is, but they wont tell us!)
[Desire General] amarko5:
so they have taken payment off you as well ??
[Desire General] setspeed:
Just had a voicemail message left for me by TMobile. Her exact words were "we have a guarantee that the Desire will be in stock tomorrow, and I will call you tomorrow to arrange delivery".

Forgive me if I take this with a pinch of salt! Hopefully they will come through on their promise this time...
[Desire General] IanVaughan:
No, he stated that the payment for the phone (£170) would be on my next bill.
[Desire General] SousukeUK:
This is becoming out of control

This is my first post in XDA and I can't belive its going to be one with whining.. lol

I've put my order through on 23rd (Tuesday) and the sales rep told me that they are out of stock and won't be getting any untill friday the 26th.

also said that my order will be sent out by friday or at the latest on monday.

well friday came and went by call them, they said monday. it also came and went by and still no email or txt msg from them.

so call them up today, now they are saying not getting untill tomorrow or day after and the usual crap that mine gonna get sent as soon as it arrives...blah blah blah....

whats getting in my nerve is the false promises they keep giving rather than the delay.

as I knew and I asked them every time, saying that I know it's on huge demand so to tell me realistic not some made up one.... but I guess honesty is not the best policy in t-mob.

it's the false hope that today is the day I get my desire fulfilled, then getting my hope and desire crushed is making me angry.

I'm now seriously considering leaving t-mob for Vodafone or orange (umm black desire....lol). at least I know they are getting it late.

The only reason I still haven't jump the boat yet coz t-mob giving me a good enough 12 month deal (£35 pm 300min 200txt 1GB net £20 for handset);

but if they miss this week then I'm gone for sure.
[Desire General] mhewitson:
You should be getting Unlimited Net (Fair use 3GB) for Android phones...
[Desire General] IanVaughan:
I'll say it again, although its not nice, its the only way they can do businesses.

If they turn round and say "no we dont have any and wont until X" then we might all go somewhere else!

Its early days, first adoption, its going to be like this!

T-Mobile are not trying to annoy us on purpose, just getting business.

You can talk with your feet, but at the end of the day, I reckon all providers will have stock at the same time (except direct), so go somewhere else and wait there, or wait here.
[Desire General] paddyde:
called tmob at 12:15pm. guy said they had JUST been restocked and phones were being sent out today for delivery tomorrow.

just checked and i now have the "winging its way to you" email.

the win :)
[Desire General] amarko5:
confirmed i have also been told "its posted" verbally and will be with me before 1 pm tomorrow so im off to check emails now;)
[Desire General] IanVaughan:
I phoned at 12:40, spoke to "main desk" (option 5 then 4), and then "upgrades desk", both stated "not-in-stock, no idea of when due"!
[Desire General] IanVaughan:
Rephoned again, nice man no-stock again, but said I could try local stores....

Rang 3 - all confirmed Software Fault, have been recalled, and expect 1 to 3 week delay!

http://twitter.com/IanVaughan
[Desire General] Joshseadog:
Hi, I have just come off the phone to TMobile, new customer sales, operator confirmed stock of 200 came in today, she confirmed my order back to me updated from her screen and confirmed dispatch and should arrive by 1pm tomorrow 1st. Hope this is not going to be a April Fool. Will just have to wait and see.
[Desire General] dahmmy:
t - mobile

Just ordered one about 10 minutes ago

new stock just came in

having mines deilvered tommorrow by 1pm!!!
[Desire General] Philosoma:
What?? If that is true, I hope you have dead pixels!
[Desire General] lookseehear:
I just called and mine is arriving tomorrow :)

The guy on the phone said they had 800 arrive today and that there are 70 left! If you're ordering from TMo direct I'd call quick!
[Desire General] IanVaughan:
I rang after reading dahmmy's post.

She said non-in-stock, expect stock tomorrow.

What options do you use? call 150, then go upgrades?
[Desire General] Baldyman1966:
I strongly suspect for business reasons they are prioritising new customers over upgraders. After all, if you are already with T-mobile they are already getting your money. Even if you are upgrading from a dumbphone contract to the desire you are not worth as much to them as a new smartphone customer. It sucks, but is a fact of business.
[Desire General] bitdivision:
I've been ringing the sales number (0800 956 2208) and then pressing star and hash until I get put through to a human. They seem to be the most honest of them...

Hope that helps.
[Desire General] IanVaughan:
Yep, agree. Good thought!

I just phoned (again! 4th today!) and man said more tomorrow, large back-order (read new customers!) to clear.

But this still does not retract from the fact that 3 stores have been told there is a software fault and that the phone has been recalled! lol

They need a better comms dept!