yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch General] Lennyuk:
I want to believe you but where has this information come from?
[Hero, G2 Touch General] yrreP:
I was privy to an email at work...

:]

You can call HTC direct, ask them when the update is due, and they will confirm... if they read their bloody emails!

:p
[Hero, G2 Touch General] Lennyuk:
I will take your word for it then :) just hope this is correct
[Hero, G2 Touch General] ddotpatel:
Fingers crossed then.
[Hero, G2 Touch General] Arthur Hucksake:
I don't want an OTA update, i'd rather wait until a decent rom is cooked up so I don't have to go through the hassle of creating a goldcard again or anything else similar. (Could even be impossible)
[Hero, G2 Touch General] ruizit0:
rumours... just rumours :)

i can make a schedule like that in word...

..and you to.... ;)
[Hero, G2 Touch General] dione1200:
Sorry if this is a little offtopic, but do you have any news on the HTC Magic (32A)?

Thanks
[Hero, G2 Touch General] juanitol:
Hero update of Sprint

Yesterday, we had news that HTC was supposedly going to release an Android 2.1 update for HTC Hero in late April, however, here is some news which will bring cheers to your ears.

android_21[1]

According to a HTC forum member, who spoke with a Sprint executive to troubleshoot his HTC Hero which did not have service, the Android 2.1 update may arrive on March 26th, 2010 for Sprint users instead of the late April. The conversation below: (emphasis added)

I just got of the phone with the advanced support at sprint becuase my phone did not have any service since this morning. They tried all the basic trouble shooting and then said that they had seen this issue before but that the new firmware will address this issue they also stated that reactivating the phone is a work around for now. I kept on asking about the firmware release and they finally released a date for the 2.1 firmware. He stated and confirm that this update will come on 03/26/2010.

However, this update is not officially confirmed, and if released will only be available for Sprint users right now, other HTC Hero users might have to wait till April end to receive official OTA updates from HTC directly.

We will keep our eyes open for any official confirmation from Sprint with regards to this. In the meantime you can call the Sprint support and let us know if they do confirm this with you.

Source: techie-buzz.com
[Hero, G2 Touch General] JW 301:
I couldn't even find the application upgrade you said was released today... can you post the link to the upgrade, not only to the support page pls?
[Hero, G2 Touch General] hkr:
He's obviously talking about HTC Sync 2.0.33 released today in Sveden, tomorrow in Norway, next week in the UK ... as HTC likes :rolleyes:
[Hero, G2 Touch General] xangma:
Bingo. Maybe soon then =]
[Hero, G2 Touch General] Thunderglaive:
So another delay? :mad: :mad: :mad:

I'M TIRED OF IT!
[Hero, G2 Touch General] craig0r:
Sure, it's annoying that it keeps getting delayed, but it hasn't turned me off HTC entirely. Even if the Desire never gets upgraded above 2.1, it's a sexy sexy phone that I could use for a couple years, for sure.
[Hero, G2 Touch General] Shahpur.Azizpour:
The Problem is that many cool apps dont support 1.5 so if there are many apps in Future that need 2.2 and above, i'm pretty sure that you wont be that happy with a HTC desire and Android 2.1 for a couple of years.
[Hero, G2 Touch General] rayjt9:
It hasn't been "another delay."

The mid April/April 16th dates were just unfounded rumours.
[Hero, G2 Touch General] knudsen81:
My hero is back in the box until Htc release the Update but i Think it will never be releaset sad
[Hero, G2 Touch General] KjetilA:
The 16th of April was quoted from several claimed email correspondances with HTC.
[Hero, G2 Touch General] rayjt9:
Ah, I see. I was taking supposed emails with a pinch of salt tbh. Until HTC say something publically themselves, I think a bit of discretion is best regarding what to believe.
[Hero, G2 Touch General] polakscot:
The important part to note is "claimed"

Sent from my HTC Hero using the XDA mobile application powered by Tapatalk
[Hero, G2 Touch General] wywywywy:
The only trustable source is HTC Taiwan (and not HTC support staff from another other places), who said end of April, with 26th being the most likely.
[Hero, G2 Touch General] xdantex666:
I have rooted my hero with RA-hero-v1.6.2 (HBOOT 1.76.0007) but i have not backup nandroid

Then I up RUU ROM (asia sea wwe 2.73.728.5)

So when offical rom available , can i update it ?
[Hero, G2 Touch General] us1111:
Where exactly did they make a formal statement about that?
[Hero, G2 Touch General] idroid84:
Theres only one OFFICIAL way and thats to watch the blogs direct from HTC. Stop getting annoyed just because they never released an update for their products you brought. If they don't want to update their products they won't end of. Put your dummies back in and spit them back out again you big babies. GROW UP!!!!!
[Hero, G2 Touch General] polakscot:
I second this... minus the insults.

Sent from my HTC Hero using the XDA mobile application
[Hero, G2 Touch General] idroid84:
++++ Insults! I am sick of reading peoples crap instead of just been patient. Sorry, cruel world. ;)
[Hero, G2 Touch General] puckoon:
Hmm so I bought a phone last October with a broken bluetooth stack, 6 months later I am still waiting for a fix. Damn right I am whining like a baby
[Hero, G2 Touch General] PulpzillA:
if you don't like the whining gtfo out the thread. you said yourself we will only find out from the official htc blog so look at that instead of throwing insults around here!

Sent from my HTC Hero using the XDA mobile application powered by Tapatalk
[Hero, G2 Touch General] idroid84:
No because i like seeing you people cry. I shall await the rom and if it doesn't appear I will just wait till my contract is up and then upgrade.
[Hero, G2 Touch General] PulpzillA:
that is my idea too, there's some great custom ROMs about for 2.1 so no rush. Im back to mcr3.2 though because of the bad battery life. id still get another HTC, would have to get a desire! that things a beast!

Sent from my HTC Hero using the XDA mobile application powered by Tapatalk
[Hero, G2 Touch General] polakscot:
this thread isn't about moaning about HTC tho. its about trying to determine when the FREE upgrade generously offered by HTC will be released.

so if you are coming to this thread to moan then you've come to the wrong place.

Sent from my HTC Hero using the XDA mobile application powered by Tapatalk
[Hero, G2 Touch General] padstar:
Just to add my two penny's worth, it astounds me that people can get so angry over this issue. Throwing a huge hissy fit and announcing that you will never buy another HTC product again is frankly ludicrous. Has the Hero become unusable or unstable without 2.1? No.

I think when and if it does come there will be lots of disappointed people out there. I have tried quite a few of the 2.1 ROMS released on this forum, and whilst there is some great work being done by the devs out there, 2.1 does not add that much more in the way of functionality. I understand that the fragmentation of Android means Hero owners are excluded from certain apps, but hey, how many of the apps on your phone do you actually use?

Ultimately, the fun I get out of my Hero comes from the ability to tinker and flash new ROMS. I'm never going to flash the official update because I don't want to lose the ability to play. As for the development side of things, these guys are like pioneers flying by the seat of their pants as it were and to hand everything to them on a plate would be to remove half the challenge for them. Where is the fun in that?

So don't make yourself look foolish by ranting at how much HTC has let you down, because they haven't. Our devices still rock and I'm pretty sure when upgrade time comes around I will be looking for another HTC device. I came from having an LG Viewty which was truly a ****ty phone, so hey things could be much worse. :D
[Hero, G2 Touch General] cbailey:
In answer to your first point, has the Hero become unstable or unusable, yes it has. 1.5 simply does not support a number of apps that are now out there. There is a number I am waiting for and until I have 2.1 on the platform, those apps to me are not unstable (if only) they are simply unusable.

Further, the platform has problems in its 1.5 guise. The dialling facility is so laggy that I am missing calls and its slow when trying to initiate them.

In its current G2 guise there are problems with 3G connections, which under the UK Tmobile cloud, there is hope that 2.1 will resolve this (see tmobile discussions).

There are a lot of substantive reasons as to why the upgrade is essential and a lot of obvious reasons as to why HTC are reticent to put it out. It is clearly cynical marketing, there is simply no way an organisation can not have the OS for a platform that was in the wild out after a model they had to develop and build.

Simply, Hero has a 10 month headstart on Desire, yet Desire gets 2.1 before Hero? Come now, we are not silly here :)

This isn't a moan or rant but a response to your point. I understand you making it but in retort, there are valid reasons as to why people are frustrated. This isn't a £50 PAYG phone from Tesco, this item cost more that a reasonable laptop, 2 x PS3s, or other random equivalent. It is not much to ask for it to be supported a little.

Its painfully obvious as to why the HTC feet are being (cynically) dragged though :(
[Hero, G2 Touch General] waxfondlr:
im sure you guys are struggling with this more then i because i just recently got my hero..

i also just started working at sprint at the beginning of april, and yesterday there was an 'alert' on our main Sprint 'intranet' webpage for info that the new 2.1 would be available may 1st..

so just a heads up on that, it listed the fixes and what not which i forget, except that youtube would be functional now.. ill see if i can forward that email to myself, but itll probably have to wait untill i get back to work tues.
[Hero, G2 Touch General] nayanayan:
NEWS

Guys theres been an Application Upgrade - HTC Sync 2.0.33 for HTC Hero

on the UK website today. It's not the 2.1 ROM everyones waiting for but it seems to be an update for HTC Sync. Someone quoted its coming to UK next week but its actually up today!
[Hero, G2 Touch General] xangma:
Yeah posted it like 2 days ago ...
[Hero, G2 Touch General] SherlockHolmz:
Im raging over HTC, clearly this is because they want us to buy the desire before they finally upgrade the hero.
[Hero, G2 Touch General] polakscot:
lol how can you be upset because they did that.. its a company HTC want profits.. for just that reason I'm amazed and grateful that we are getting any update at all. we have no right to demand one.. and even less to push for a date..
[Hero, G2 Touch General] Psycho77:
You know most of the HTC developers are in Seattle or San Diego (forgot which one) right ?
[Hero, G2 Touch General] SherlockHolmz:
I've payed allot of money for the phone, i expect to be supported for at least a few years. If they didnt, i would return the phone because of the faulty bluetooth stack and asked for my money back. Basicly by law i can expect everything to work flawlessly for 5 years.

Just like i expected Acer to provide Windows 7 drivers for my laptop. ATI improving drivers for my new gfx card.

My next android phone will be bought from the company that provides the best support.
[Hero, G2 Touch General] High__Flyer:
SherlockHolmz, Tell me, What exactly is faulty with the bluetooth stack?

Bluetooth seems to be working fine for me, Yes, it doesn't have obex support, but the phone never advertised that, it works with my headset just fine, that to me is Bluetooth working just fine!
[Hero, G2 Touch General] SherlockHolmz:
Didnt work on the one i bought (and returned), dont have a name as i returned it.

Oh well, or other bugs.

Sometimes when viewing details on a person, i get the details of a previousy viewn contact.

I cant search for apps on the phone ( try hitting the search button while viewing apps), it just force closes.

3.5mm jack is buggy, sometimes it registers as in, sometimes not. Always registers if its freshly booted (within 2-3 days).

Doesnt automaticly switch between 3G and EDGE on NETCOM, and looses net. ( big problem if phone has been connected to WIFI for a while), wont download MMS if connected to WIFI until airplane mode / net has been toggled.

thats a few i could think of right now.
[Hero, G2 Touch General] polakscot:
Ok by law you can expect it to work in the condition it was designed and manufactured to work in.. and it does.

I get your point why support is important, however it doesn't mean they owe you.. it doesn't mean they have to.

And besides.. support is a lot different from supplying you with a brand new OS.

If you bought the Hero and on the box it said " will be updated to 2.1" or it said something similar in any official documentation then you can be angry and even seek compensation... it doesn't.
[Hero, G2 Touch General] polakscot:
Ok sounds like you had a faulty handset.. why does this mean you are entitled to a 2.1 update?
[Hero, G2 Touch General] SherlockHolmz:
really, two friends of mine have the exact same issues.

Could be the norwegian local / settings, but that isnt my problem.

The 3g/edge/mms thing is the biggest problem, i know of 8 people with that problem. ( pretty much everyone i know on that service provider and a hero)

ISP has ruled out any error on their part, as all other phones work perfectly with the same settings.

Im not entitled to 2.1, im entitled to bugfixes and a handset that works like other handsets in its class. Which is stated by forbrukerkjøpsloven (§16,b. §15,a-d )
[Hero, G2 Touch General] polakscot:
Read my post above.. I agree that you should have support for things like bugs...

And if you dont think you are entitled to 2.1 why did you have a rant quoting my post. I said that HTC obviously dont want to give you 2.1 at the same time as they release their new 2.1 line, which frankly is understandable. And you had a rant which basically showed that you equate support to upgrades.

Legally required support is when bugs and faults are fixed so as to bring the handset into line with the functionality which it is advertised with.

This is not the same as upgrades.. essentially by demanding an upgrade to 2.1 you are in hardware terms saying -

" My processor runs at 500mhz.. the new phones all run at 1ghz.. HTC should post me out a new processor free of charge so that my phone can get all the advantages these new phones have"

Dont forget that it costs money for these companies to develop 2.1 for their handsets.. this is not something they are doing free of charge..
[Hero, G2 Touch General] SherlockHolmz:
Because its in 2.1 the bugfixes are? Not to mention that HTC confirmed the update in october last year, before i bought my phone.

so actually, i feel pretty friggin entitled.

http://www.slashgear.com/htc-hero-android-2-0-update-confirmed-in-works-2962145/

http://www.engadget.com/2009/10/28/htc-confirmed-to-be-cooking-up-android-2-0-update-for-hero-othe/
[Hero, G2 Touch General] polakscot:
Im sorry but clearly you still dont understand what Im saying... they dont need to have a time limit.. they have never promised a time limit.. I have never seen or been linked to and offical HTC 2.1 confirmation that 2.1 is on its way. You find it and link it to me and I will be happy.

Secondly.. what bug fixes are you talking about? What issues are fixed in 2.1 or indeed what guarantees do you have that an upgrade would fix anything at all? I get it .. you are still talking about bluetooth.. as a previous posted stated its not a bug obex was just never included.. and as a result never advertised.

Oh and the article you linked to really has no substance to it.. quite apart from the fact it mentions an upgrade to 2.0.. or is that what you are after and not 2.1
[Hero, G2 Touch General] polakscot:
Oh and thanks for editing in the "friggin" bit.. adds loads of drama and frustration
[Hero, G2 Touch General] SherlockHolmz:
http://twitter.com/htc/status/5243593307

Wasnt very hard.

They quit the 2.0 upgrade to give us the 2.1 upgrade. Do i need to find an official statement for that aswell?

If the the 2.1 update doesnt fix my issues, ill return the phone.

I have 5 years warrenty by law.
[Hero, G2 Touch General] polakscot:
lol.. ok fine..

Essentially they are still never giving a guarantee on the date.. which brings us back to what you originally said... and my point, which you took issue to.

HTC would never release 2.1 while they have just resleased a brand new series of 2.1 phones.. they want you to buy them.. and that is understandable.
[Hero, G2 Touch General] Stafflover:
The only thing the twitter message says it that it's comming, that's also the only thing

officially released by htc regarding the update. The problems you're experiencing shouldn't appear even with the standard 1.5 rom (wich works great imo)

It's quite simple, return your ''faulty'' phone with problems listed and see if you get a working model back

If not your isp's just *****ing and they are the responsible party for your problems. Although I don't think they can affect your bluetooth from working correctly.
[Hero, G2 Touch General] SherlockHolmz:
you should read my post again.

ISP and bluetooth are not mentioned in the same sentence.
[Hero, G2 Touch General] polakscot:
thats just nitpicking.. your phone is broken.. and the problems you experience are far from normal, just check out the rest of this forum and you will see that.

return your phone.
[Hero, G2 Touch General] SherlockHolmz:
By reading norwegian forums, they are normal.

http://www.diskusjon.no/index.php?showtopic=1135966&hl=hero&st=0

Specially the internet connectivity issues.

All of them posted here, many many many times (323 pages total).
[Hero, G2 Touch General] polakscot:
well then.. doesnt that tell you that it is the service provider. and 2.1 or any other fixes would not solve this.
[Hero, G2 Touch General] polakscot:
dude.. stop editing your posts a minute after you do them.. anyways.. still its a service provider issue not a Hero issue
[Hero, G2 Touch General] SherlockHolmz:
So basicly the service provider, that doesnt have this problem with -any- other phones are to blame. Ive used the service provider for several years and not had a single problem before the Hero ( had Nokia and SE before Hero), with 2g or 3g. They have done 3G for 5 years now and equipment provider for 10 years.

But sure, its their fault.
[Hero, G2 Touch General] polakscot:
well.. the same hero that is in production world wide doesn't have these problems in other countries.. so what do you think is more likely.

That it is geographically linked e.g your service provider.. or that htc only sent heros with connectivity faults to norway.
[Hero, G2 Touch General] SherlockHolmz:
heres a few others

on a huge range of operators

http://code.google.com/p/android/issues/detail?id=2207

btw, is your google button broken since you claim this is norwegian only problem?
[Hero, G2 Touch General] olafos:
No, that's not understandable... why would I buy a new phone when at the same time I'm told I will get an upgrade to Android 2.1 soon? And that's what they do: whether they actually release the update or not, they still maintain this vague notion of it being around the corner (they do this since last year actually). It's totally contrary. This keeping-customers-at-bay tactic would suggest that they don't expect existing HTC Hero owners to buy a new phone.

It's more like: they don't want new customers to buy old Heros but new devices instead. Then again... Someone who can afford a 400 Euro phone will get the new devices with better hardware anyway and someone who has only 200 to 300 Euro at hand will only buy a Hero. Either ****ing way: they earn money with selling either Hero or a new device.

Actually HTC has deleted some of their older twitter messages on the updates... so it's quite possible that they will simply delete the other ones as well... then suddenly there's no update. Do you guys realize, that the only source we have is HTC's twitter??? They haven't even given proper press releases on the update. The providers seem to be in the dark as well. Then random leaks appearing... I find all this reallly annoying.

Why didn't they say: There will be an update in June 12th... then on June 12th I will get my update and everything is fine. But no.... "We will update to 1.6 in late 09... a well now it's late 09 so we'll update to 2.0 soon instead .... a **** it let's go to 2.1 sometime in the first half of 2010..." then uninformed support personnel spurt out rumors: "January... ah no feb 15th... March 21st ... April 2nd... April 16th..." What IS this crap, srsly?

Whether I need it or not, or whether I will buy another HTC device or not: That's screwing with customers, carriers AND shareholders of HTC.

Now you can roll out your old argument: You bought your phone as is, you are not entitled to an update... TRUE, but HTC and carriers have been announcing it. So maybe I'm not entitled but I DO actually expect something that's been promised to me/the customers to arrive at some point.

You can reason and argue about it as long as you want... there's a ****load of unhappy customers and unhappy blog / twitter posts because of this update mess. The clear conclusion here is, that this is not the right way to do it.
[Hero, G2 Touch General] polakscot:
No... just my accept you are correct button
[Hero, G2 Touch General] polakscot:
Quote 1

It is understandable because they are a company that wishes to make profits, it might not be particularly pleasant for us.. but it is understandable.. of course they wont release it now.. people will upgrade to the legend/desire because of this. Then .. eventually.. they will release the update to 2.1 and so that nobody can say they didnt live up to their word.

Quote 2

Did you read my first post in this long thread? the one where I said

Basically you are agreeing with me :S so I dont get what the rant is about.. we are getting an update I dont dispute that.. I am grateful for it because they never needed to give us one. And yes all the dates are rubbish and we shouldnt moan about the update not being released as we have never been officially given a date.
[Hero, G2 Touch General] polakscot:
oh and btw.. the link that you provide states this is an android wide prob as nexus one users have commented in it.. also it doesnt really bear any resemblance to the problem you already reported.. looks like you just googled "hero" and "3g problems"

I say Norwegian because I did google.. and cant find anything like the problems like you guys are having. Only appears to be your forum link that is full of this stuff..

So once again... Norwegian service provider..
[Hero, G2 Touch General] craig0r:
Nerrrrrrrrrrrrrrrrrrrrrds!
[Hero, G2 Touch General] polakscot:
you love it :p
[Hero, G2 Touch General] SherlockHolmz:
oook

This has no resemblance to some these peoples problems?

http://forums.whirlpool.net.au/forum-replies.cfm?t=1217904

Where did i state this was a Hero only problem btw?

Starting to feel like im on a apple forum bashing the iphone tbh.
[Hero, G2 Touch General] blackheron:
Hi, i'm pretty new in this forum and i need some clarification about the 2.1 update.

When (and if) it will be released, should we not install it to avoid the root-lock on the phone? I didn't understand clearly what will happen to a rooted phone. Will i be able to re-root it later? Root feature will be completely removed and therefore the phone will be unable to install all those fancy root-only apps which make me love it?

I am asking it because some time ago some Modder posted not to update until they release an "hacked" version of the firmware with root enabled. For what i know, rooting a new firmware should be possible even on the official ROM, since that's what i did with my actual Hero OS (i am running standard version and i have rooted it with the sdk kit).

Thanks for your reply, and let's all pray that damn 2.1 update will come out shortly, in 2 days it's my birthday and having a phone with 2.1 would be the best present i could wish for :D