[HD2 General] Oscat01:
My first post, so firstly hi to everybody who reads this and as often is the case Plz Help, Hope it's right to start a thread on this as I have little experince with this sort of device, at present I have not suceeded in doing a complete first sync

My wife got an HD2 from O2 and it's causing me to loose my marbles.

Background is

No G3 internet but is connected to the web by Wi-Fi at home.

No emails but use Outlook for contacts, calender, tasks and notes. We also expected it to be able to sync Word Docs but apparently it doesn't, though we have not had an opportunity to get that far yet.

Laptop uses XP pro SP3, Outlook 2007 (Office 2007 Pro) and Active Sync 4.5. using USB cable.

The HD2 has.

Os version 5.2.21864, Rom version 1.43.206.4, Rom date 11/06/09

Over the past few weeks I have managed to migrate every thing from Palm Desktop to Outlook, the biggest problem was the calendar database which given the length of time we have had Palms has grown to 15000 items, eventually had to use pocket copy which worked straight away.

Checked Outlook pst with ScanPST and resolved 4 problems and was confident that would be an end to the problems, then told my wife to get an HD2 as even though it was overfeatured for our business use, it should do what we wanted.

So it was up to me to set it up and this was where the Problems started.

Set up WiFi fine, then tried to go to sync screen through Htc software and kept being asked for an email address, not a good start.

Went to windows 6.5 and opened active sync which did say it needed a connection, so installed Active Sync 4.5 on PC.

Surprised to find a lack of options in options of Active Sync as our caledar goes back to 1995 so the options of 2 weeks, 1,3,6 months or all, really does leave a big gap. what were you doing today last year or two years ago ?

I was always going to sync the calendar first but did not expect it to default to 2 weeks back on first sync, it did work and I could now get in to active sync and set options on device so set calendar to all and did a sync. It got to 2005 (about 11000 enteries) and then Active sync put up error

-- device run out of memory Turn off and close applications error 8007000e --.

Since then I have

1. Hard Reset more times than I care to mention

2. Used system Restore.

3. Reinstalled Active sync, and removed all signs in registry at each removal.

The furthest I got was by syncing last 2 weeks and future appointments after syncing up to Nov 2007 but then I tried to last 6 months and it deleted the 12000 enteries on device and ran out of memory.

I do not belive I have run out of memory as having got Calendar synced as far as possible I can then put ticks in Contacts, Notes and Tasks and they then sync without problem.

It does not appear to be corrupt enteries as it does not stop at the same place after resetting up.

If it is running out of memory why would it show 87mb free and this database is going to have to carry on growing and if I have to do a hard reset I will have to go though this again.

I thought I would try to get some help here before returning the device. sometimes if I remove a tick from say contacts it deletes them from device and sometimes not.

As a business device my wife relies on it and at present it really not living upto the hype, We need reliabilty and my confidence is a little shaken, is it possible that the phone is faulty ? Is a database that I can load on a Palm Tungsten really too large for the HD2,

I have searched for updates that might resolve this and notice that others have had similar problems with contacts but no sign of a clear cut fix, nothing mentioned in update info seems to relate to this problem.

I hope I missed something as overall I like the HD2, I would flash the latest Rom but being O2 I imagine I would have problems returning it if it did not fix problem and I am at a loss as to what to do next so advice and help would be really appreciated.