yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch General] JW 301:
I doubt that the next update will take another year, as it is only a minor upgrade and HTC Sense will then be adapted to 2.x OS. and hopefully, after Froyo there won't be a need for so many updates, as I hope all of Android's problems (such as missing apps2sd and the fragmentation problem) will be fixed with it. well, we'll see in time.

Sent from my T-Mobile G2 Touch using the XDA mobile application powered by Tapatalk
[Hero, G2 Touch General] rayjt9:
Plus, they're apparently releasing a mini update to make the Hero OTA updatable. If they were only going to do it for the one update, why would they bother?
[Hero, G2 Touch General] TheSmokingAndroid:
I thought the updates for the Telus hero were being released first week of may. any updates on that?

Sent from my HTC Hero using the XDA mobile application powered by Tapatalk
[Hero, G2 Touch General] Stafflover:
No news

Sent from my laptop with firefox and a lot of stuff installed :confused:
[Hero, G2 Touch General] Vorbeth:
^ Classic, That 'Tapatalk' line is getting annoying
[Hero, G2 Touch General] marinierb:
Nothing yet.

http://www.htc.com/ca/support/hero-telus/downloads
[Hero, G2 Touch General] Psycho77:
Yeah im often checking for telus, nothing yet indeed
[Hero, G2 Touch General] xeonht:
htc hero unlocking code

can any one help me unlocking htc hero with an unlocking code i am new to this website pls help me
[Hero, G2 Touch General] Vorbeth:
Buy it and stop sending every member you come across a message asking for one.
[Hero, G2 Touch General] SebHTCHero:
It's actually easy to deactivate too. Menu>settings>tapatalk signature>off
[Hero, G2 Touch General] cbailey:
I agree.

Sent from a f*cked up old Dell laptop sat on my beer stained desk in its 5th year of service after two replacement batteries and a whole load of different sorts of crumbs in the keyboard - with a particularly dodgy B key, which seems to have resolved its earlier prolem of not ouncing ack to its normal position. ****.
[Hero, G2 Touch General] IVBlindfireVI:
Agreed.

Sent from my Apple iPad.
[Hero, G2 Touch General] xlxl:
[b][center][color="red"] !!!!!!then, do it please!!!![/color][/center][/b]

!!!!!!then, do it please!!!!​
[Hero, G2 Touch General] acousticgirl:
Not sure if this has already been noted but...

HTC are now saying June, at least in the UK:

I have ceased to believe that this update will ever happen...
[Hero, G2 Touch General] puckoon:
So 2.1 will be available and at last I will have working bluetooth, however contract will be up which will mean i have spent a year with a broken phone. Does anyone know whats broken on the legend before I spend another year with an expensive brick
[Hero, G2 Touch General] Shahpur.Azizpour:
well i had the chance to check out the legend recently, and i have to say that i HATE the AMOLED display with the over saturated colors. The colors are so saturated that you think it will burn into you eyeballs. This is no comparison to the milestone display which has much more natural colors, and even on my htc hero the colors are displayed so much better.

Other than that you can be sure to be waiting on the Legend for Android updates quite a while too...so it's a broken process.
[Hero, G2 Touch General] Alexander13:
I talked today with a mobile phone store service (Greece) for the 2.1 update. They told me it isn't HTC's fault. Google is publishing the update so it's basically their fault for all the delays. Also they told me that June 1st is the OFFICIAL release date.
[Hero, G2 Touch General] nixgegendenise:
Rubbish.

2.1 is out since January 2010 and the Motorola Milestone got an update from 2.0.1 to 2.1 by Motorola!

HTC is holding back the update.

BTW, I would be very, very happy with a 1.6-update. Where is it?
[Hero, G2 Touch General] cbailey:
Google are holding the update?

Course they are mate. Course they are :rolleyes::rolleyes::rolleyes:
[Hero, G2 Touch General] m0jo:
+1! I totally agree with you.
[Hero, G2 Touch General] SherlockHolmz:
I've been in tech shops in greece before, they did nothing but BS me all the way.

Also, the android 2.1 update has been out for ages, so how on earth can it be googles fault.
[Hero, G2 Touch General] billias:
Some ppl from Greece like the "Tech Shop Guy" are destroying our image.

Go to the man who said that and ask him:

Q: Who told you that is Google's Fault?

A: His Cousin is working on HTC (it is all Greek to me)

Regards,

Vassilis (a Greek Man)
[Hero, G2 Touch General] Sir_Oliver:
http://www.androidcentral.com/droid-eris-21-begins-rolling-out
[Hero, G2 Touch General] olafos:
wtf HTC? The droid eris is just a modified hero but got released after the gsm hero. How come this device gets an earlier upgrade?
[Hero, G2 Touch General] Thiesen:
This prooves that HTC is only delaying the upgrade due to not having sold enough Desires/Legends yet...
[Hero, G2 Touch General] Alexander13:
I only posted what they told me. I didn't say any of that. And by the way Vassili ήταν στον γερμανό.
[Hero, G2 Touch General] Neo Cortex:
If that is so can the developers use the kernel? Presumably HTC have fixed the bugs
[Hero, G2 Touch General] Stafflover:
Did you read the article?

Htc says June for the european hero.

The droid Eris is gonna get the update in about 2 weeks.

Take a week extra for any delays and you're in June...

And who cares if you're a week behind the droid... after waiting 4 or 5 months those couple of days shouldn't even have to matter
[Hero, G2 Touch General] foxmeister:
That doesn't necessarily prove anything I'm afraid. The Verizon Droid Incredible, which essentially is to the Desire what the Droid Eris is to the Hero, has only just started to ship. If your statement was true, there shouldn't be an update for the Eris yet either.

Regards,

Dave
[Hero, G2 Touch General] Vorbeth:
They are both Verizon only branded devices, so sales do not directly effect HTC, Verizon has already placed it's order, so yes it is still valid that sales of the Desire etc are to blame for the Hero's 2.1 delay, not the getting sense to work as they have said.
[Hero, G2 Touch General] Shahpur.Azizpour:
yep, there is no reason whatsoever why the unbranded european HTC Hero which was released first, would get the 2.1 update after the branded/ carrierdependant droid eris.

If 2.1 runs on droid eris, they most definetly already have it running on htc hero too.
[Hero, G2 Touch General] foxmeister:
Again, if that were the case, the Sprint Hero would likely already have an update too.

We all know that it has nothing to do with getting Sense to work, because devices with 2.1 Sense have been shipping for a couple of months now.

I'm of the opinion that it is the major carriers who've "requested" that HTC wait until all the operator customized versions of the ROM are ready to roll out. Whilst this sucks for those who have an unbranded Hero, HTC care far more about their major carrier customers, than they do individual purchasers. Note that it's just an opinion and based on no evidence whatsoever.

The point is that we have no definitive proof of why HTC are delaying the release of the 2.1 update for the GSM Hero.

Regards,

Dave
[Hero, G2 Touch General] olafos:
did YOU check the twitter channels and other articles? The eris will slowly get updates during these two weeks. So there are now people who already got the update. Htc never said when in june they will release the hero update. I DON'T think it'll be on the first;) So in effect the eris gets the update a month earlier...

Now someone tell me that this is because porting sense to 2.1 is harder on the hero... Htc lied to us. It's obvious. Why cant they just be honest?
[Hero, G2 Touch General] Shahpur.Azizpour:
this could be a good thing. i can get a tmobile htc desire for 299 euros, and one of the reasons i was hesitant was that updates will come slower than on unbranded devices. But if HTC prefers carriers, there is NO reason to pay more money to get an unbranded desire. Especially when the soft branding is not disturbing.

but then again no german carrier announced the 2.1 update yet, so in germany my unbranded phone might get the update before german carrier phones after all.
[Hero, G2 Touch General] foxmeister:
Actually, I've been reading the documentation for the Eris update, and it occurs to me that there is a significant difference between the GSM Hero and the Eris.

The Eris has already had minor OTA updates, so from this we can infer that the OTA mechanism on the Eris is not broken.

HTC have stated that GSM Heros require two updates - the first being a "initial preparatory update" which I believe is essentially fixes to the OTA mechanism, and the second being the actual 2.1 update.

Since the Eris doesn't need this preparatory update, it is understandable why they might get the 2.1 update first.

Regards,

Dave
[Hero, G2 Touch General] olafos:
But as you know (and said so yourself) it has nothing to do with upgrading Sense.

And it doesn't explain why we don't get the initial preparation update now. (considering... that it also will take some time to roll out to all users)
[Hero, G2 Touch General] JW 301:
By the way, what's the point in releasing 2 updates? if OTA doesn't work now, you'll have to update firstly via your pc, then get an OTA afterwards. You still reset your phone when updating via pc. So why not release 1 update including 2.1 AND the OTA fix?
[Hero, G2 Touch General] nixgegendenise:
Fooling us.

The first update will fix OTA, but since HTC will never publish a 2.1 for the Hero, that will be it. There won't be any update after this "first" one because HTC does not want Hero users to be capable of using Google Maps Navigation and wants them to buy a Legend / Desire.
[Hero, G2 Touch General] JW 301:
And that's why they did release 2.1 for Droid Eris? No, seriously, what's the point?
[Hero, G2 Touch General] arty:
lol Bull****!
[Hero, G2 Touch General] valerima:
my info about update

I got it some minutes ago...

Dear XXXX, Thank you for contacting us. In regards to the 2.1 update, Htc will be providing a free update to Éclair for European HTC Hero variants.’ starting in June', anyone owning an HTC Hero will receive an initial preparatory update, shortly followed by the full Éclair update. For the full update, we would recommend using a free wi-fi hotspot or an unlimited data plan, otherwise standard data charges may apply." I trust that this resolves your query, please do not hesitate to contact us again if required. Thank you for contacting HTC. Kind regards, Federico F. HTC

same as in other messages, suppose...
[Hero, G2 Touch General] chrisbramm:
Would anyone be surprised if we don't get it in June

Tapatalk on my Hero :)
[Hero, G2 Touch General] nixgegendenise:
HTC has lied so often, I don't believe them anymore. The Hero is my last HTC phone!
[Hero, G2 Touch General] arty:
blablabla... now ur lying! i bet $100 in a few years or maybe earlier ur comin back to HTC!!!cuz there wont be an alternative...cept u get urself an iphone....
[Hero, G2 Touch General] chrisbramm:
Which is a shame that the best phones are made by one company

Tapatalk on my Hero :)
[Hero, G2 Touch General] anujpurohit:
Htc wont update hero as it would hinder legend n desire's future. By the way i have a 3 mobile hero unlocked in india. If htc launches n update will my phone pick it on push or is it a network dependent feature. And will i be able to download rom n update. I m on 2.73.711.73 rom.

-------------------------------------

Sent from my HTC Hero
[Hero, G2 Touch General] nixgegendenise:
2.1 was first scheduled in January 2010. And what happened? Nothing. HTC is ****ing with us. 2.1 will come, yes, but far, far, far too late.

iPhone sucks
[Hero, G2 Touch General] chrisbramm:
My friend emailed them a few days ago and it has gone back and forth a couple of times.

[expand=Here is the full email]

*********************

** READ BOTTOM UP! **

*********************

Dear Jake,

Thank you for your enquiry.

I am afraid we are not allowed to discuss upgrades with customers until they are released, thats also an answer to your second question.

Best regards,

Jan R

HTC Tech Support

www.htc.com

Tel: +44 8458900079

--------------------------------------------------------------------

Hello Jan,

Thank you for your quick reply, however you failed to properly answer my question.

"Can you give me a full reason why the update for the HTC Hero to Android 2.1 is taking so long please?"

I would appreciate a response to this question.

Also, what is the company doing to address the communication with customer problem?

Thanks,

Jake.

--------------------------------------------------------------------

Dear Jake,

Thank you for your enquiry about HTC Hero.

HTC will be providing a free update to Éclair for European HTC Hero variants starting in June; anyone owning an HTC Hero will receive an initial preparatory update, shortly followed by the full Éclair update. For the full update, we would recommend using a free wi-fi hotspot or an unlimited data plan, otherwise standard data charges may apply. We apologize for the delay this upgrade has had, we know it's not a desirable situation with respect to our customers. It would make me happy if I could have helped you more, but it is unfortunately not in my power.

Best regards,

Jan R

HTC Tech Support

www.htc.com

Tel: +44 8458900079

--------------------------------------------------------------------

Hi,

Can you give me a full reason why the update for the HTC Hero to Android 2.1 is taking so long please?

Also can you give me a time period of which we can expect this update to be released?

I am getting rather annoyed and disappointed at this company continually failing to meet set deadlines and being quiet about when problems are occurring.

Your slogan on your website says "quietly brilliant". I am inclined to agree with the quietly bit, however the brilliant is another thing all together.

The handset you have developed and produced is fantastic, don't let your customers down by failing to quickly update the software that powers the hardware, and not only that being vague and completely silent about expected deadlines or about the reasons that process is being delayed.

I look forward to hearing from you soon.

Jake.

[/expand]

I think we can clearly see they are bullshitting us
[Hero, G2 Touch General] zz000mm:
You buy a phone. You have a 12 month or 18 month contract. When the contracts up you dump the phone and get the next latest thing.

Do you really expect HTC to be spending all their resources arsing around upgrading older phones when the world is moving on.

In twelve months time I'm upgrading my Hero and it won't be to a Desire.....but it will be a HTC. I'll be getting the 'what ever replaces the Desire'.

HTC are pushing the development so quickly that god knows what I will have in twelve months.

You bought a Hero for what it did when you bought it. You should be happy HTC are even bothering upgrading it.

In twelve months time we all won't give a stuff about the Hero.

.....shall I get my Jacket??
[Hero, G2 Touch General] olafos:
Firstly, how long contracts last is depending on many factors. For example, where I'm from contracts usually last 24 months. Now look at the Hero... after already half a year its software is old, while the Nexus One (I know it's produced by htc, but managed and distributed by Google) and the Motorola Droid have been kept up to date until now.

Now, you may say, we have no right to expect an update from HTC, but well, apparently there are companies who update OSes. I really don't think it's good for HTC to acquire the image of a company that doesn't continue customer support for some time.

It's not much extra work. Sense UI adaption is not the bottleneck, if at all it's driver updates (but even that shouldn't be much of a problem, since the kernel hasn't drastically changed between 1.5 and 2.1 concerning driver support).

I can see why HTC doesn't want to release their update (which is long finished I assure you) right now. It's the same logic you have been applying. "We just throw as many devices at the market as it can take and don't want to harm the sale of these new devices."

Thing is, I'm not a rich guy, I can't afford a new smart/cellphone every half a year just to keep up to date, especially if there are alternatives (iPhone, NexusOne, Droid/Milestone). Now, maybe I personally don't like the iPhone, but many people like it for it's long time support and if they here what fiasco customer support is with HTC well... as I said, I'm making a case here FOR HTC, of course I suffer from not getting an update, but they will suffer even more in the long run if they keep up this bad strategy.

I bought the Hero in December after my old phone (I had for six years with a prepaid cheap sim) died on me. I bought it specifically because HTC had announced an update to 2.1 for early 2010 (no, not a rumor, official twitter etc.). Otherwise I would have spent the extra 50 dollars for a droid/milestone and at least I would have immediately have the newest Android version of the time.

One thing, I would have been fine with HTC announcing an update (in December) for June/July 2010. Then I would have said: "Ok, that's fine. I'll just wait." or "No, too long, I'll opt for a different device". But HTC did not communicate well enough with us customers. HTC staff members themselves were spreading rumors every month for a release just around the corner. And nobody at HTC dismissed those rumors. Of course not, it all fits perfectly into their scheme. They wanted to sell more Heros until their new devices (Legend, Desire) came out. Well, as I said above, this works well in the short run... but I don't think it will in the long run.

just my 2cents
[Hero, G2 Touch General] essbee1958:
Yes you are right in the instance that you got your phone on contract. However, where I am (India), we buy unlocked phones at market price which are steep to say the least, and therefore buying a new phone every year is not really an option.

I bought my Hero in February this year thinking the March 26 date would be honoured. That has not been so. If HTC had said June or July or even never, I would happily have waited another 45 days or thereabouts to buy a Legend which costs marginally more than a Hero out here now.

Dangling the 2.1 bait in front of people so that they buy the Hero till such time as newer models are released sucks.
[Hero, G2 Touch General] Matt_Pasta:
Meh, i did the same two days ago and they told me it was due for june :/
[Hero, G2 Touch General] chrisbramm:
But the phone is only coming up to a year old and support really should be given for at least a year

we will wait and see how long they delay the update for the desire when the next best phone is out. Then we will really know HTC's ball game

Apple's practices can be left to another debate, after all we only have to look at the app store but least you know they release an update every year and when they give a date you know it will be out on that date

I think if HTC were being honest with us and gave us a date and stopped bullshitting us about driver issues we would all be a lot happier and accept it

Tapatalk on my Hero :)
[Hero, G2 Touch General] rogershroed1991:
People still buy phones on contract? I thought only noobs did that.
[Hero, G2 Touch General] attn1:
Watch out for Dell.
[Hero, G2 Touch General] maxisma:
Yup, you're not saving cash with that.
[Hero, G2 Touch General] PlanetTimmy:
You say that, but when I ran the numbers, it worked out cheaper over 18 months to get mine on a contract that it would to buy it outright. as far as I can remember, I got mine on a £20pm contract and paid £164(?) up front. Total cost of ownership over 18 months: £524.

At the time I think buying a Hero on its own would have been around £400 and there was no way I could find a sim-only contract that would come out at less than £7pm.

To be honest even if I'd gotten the handset free (with a £35pm contract) it would have still been difficult to beat the deal by buying the handset separately as I'd have still had to find a sim-only contract at £12pm or less to go with it.
[Hero, G2 Touch General] torrentsite:
HTC should update to Android 2.1 Hero postpone because of a problem with the validation by Google. The firmware must be approved separately for each country. The update is probably in a few weeks.

HeroHTC HTC smartphone, the Hero of each country in which the device is delivered with a separate SKU, an identification number. The update to Google for each sku be approved separately. This creates significant delays in deployment of Android 2.1, said Mark Moons, Regional Manager for HTC Benelux, at Tweakers.net. "We want to update throughout Europe while offering all the firmwares but this must first be approved."

The Android 2.1 update for the Hero is already finished, Moons indicates that the update in the United States already has been sent to owners of the droid Eris, a variant of Hero provider Verizon Wireless is sold. "That was an update in a country with a provider. The number of steps you must go through is much smaller."

It will be the only time that HTC has to deal with this problem, set Moons. "The Legend and Desire in all countries have the same sku, with only a different language. We do this now with all devices, a quick update as possible."

The Hero will be the only device that HTC in the Netherlands receive an update to Android 2.1. Other models, like the G1, the Magic and the Tattoo denied an update to a new version of Google's mobile OS.

The update brings several innovations to Android 2.1 with it. So does Google Maps on the navigation device. The free navigation, which also have an Internet connection is required, will this month become available for the Netherlands.

HTC will now all updates over-the-air services. According Moons is required because updates from the PC to be installed, by only five percent of users on the device to be placed

Translated by Google http://gathering.tweakers.net/forum/list_messages/1408302
[Hero, G2 Touch General] Thiesen:
I didn't know about that part about the SKU (http://en.wikipedia.org/wiki/Stock-keeping_unit)... but nevertheless a strange practice to me... would anyone care to explain this practice? Not that I don't know what an SKU is.
[Hero, G2 Touch General] wywywywy:
It totally depends on the deal.

It would be immature to rule it outright.
[Hero, G2 Touch General] StrongOneX:
Damn it, I got GSM :( :mad:
[Hero, G2 Touch General] juanitol:
Me2 but i don't understand why first will be the special update and later the general. So, i mean is more easy first launch general update and later specialize its.
[Hero, G2 Touch General] foxmeister:
The Sprint Hero is really a totally different device, so there's no reason why updates for this device should necessarily be tied in to the schedule for the GSM Hero. Also, as I understand it, Sprint do (or at least have) sent OTA updates for their Hero's in the past, so it may well be that they are responsible for the actual distribution of this update rather than HTC.

If you look at the schedule posted earlier for the GSM Hero (assuming it is accurate), the "unbranded" update is coming before the carrier specific updates.

Regards,

Dave
[Hero, G2 Touch General] Stafflover:
Sprint hero's hardware is the same as the european non branded hero.

Only difference is gsm/cdma in my opinion so sprint has to depend on htc for the drivers and the sense ui software...

So I see no reason why we would get the update later... I also mailed Htc about it but no response
[Hero, G2 Touch General] foxmeister:
Which is a hardware difference, so it *is* different! In addition, with the Sprint ROM they don't have to worry about APNs and SMS settings etc because CDMA doesn't work that way and it's a single carrier device anyway.

However, all these dates are pure speculation anyway, but if they are correct , does it really matter that the Sprint Hero gets it update one week earlier than anyone else?

Regards,

Dave
[Hero, G2 Touch General] M3nti0n:
I can confirm this mail, as like they sended my the same mail when i asked it yesterday in mail to htc.