yashsingh1/xdaforums huggingface dataset:
[HD2 General] Riverplace:
No. When I called HTC US they said I have to go through Brightstar Logistics for support because it's a Telstra phone. Brightstar is a pain though, I haven't been able to get any kind of response. I also sent emails through the HTC Australia support site.

I bought the phone from a private party who refuses to help me. I believe he knew it was broken when he sent it to me... lame, and now I'm stuck.

That's why I'm asking if anyone been able to get any kind of HTC support for this phone. I'm running out of options and I'd like to get it repaired so I can sell it. It's my second HD2. I bought it for my husband but he prefers his old phone. The first one is mine and I love it.
[HD2 General] mikemol:
How to tell if it's a T9193 or a European model?

I'm thinking of buying HD2 that a seller claims to be T9193. Is there a way to check on the phone somewhere in the system info what version it is?
[HD2 General] Leddy:
All T9193s have the Telstra logo on the back of the phone.
[HD2 General] mikemol:
If that's the only sign - can't you take the back cover with the logo off the phone and put it on European model and sell it as if it was a Telstra phone? Is there any way to see T9193 model name anywhere in the phone settings?
[HD2 General] Spike15:
If whoever you're buying from is so shady that you're even considering this...

...don't buy from them.
[HD2 General] mazzarin:
You might want to ask in the HSPL thread

Even HTC Australia isn't responding to you? Hmm, I don't know what to say. Call HTC Corporate?
[HD2 General] GeeOff_N:
The Telstra logo is not on the back battery cover but the non-removable lower part of the HD2 chassis.
[HD2 General] Riverplace:
When I called HTC they asked for the serial number. They knew from the serial number that I had a Telstra T9193 model. I suppose you could get the serial number and call them.
[HD2 General] bigdonk:
yes, in Settings>About Phone>Phone Identity>Model Number will list the details, mine is listed as HTC HD2 T9193

The software details can be viewed in Settings>About Phone>Software Information
[HD2 General] Riverplace:
Even though my HD2 is a T9193, verified through HTC, in the Phone settings, phone identity, the model number is listed as HTC HD2 T8585. I can't find a model number under software information. So I'm not sure if you'll be able to verify that the phone is a T9193 this way...
[HD2 General] Riverplace:
HTC Support

I got my case with HTC US escalated to HTC Corporate, I got word back just now that they cannot help me. Their reply was basically "We cannot support the Australian model phone. You must contact Brightstar or HTC Australia for support." This is their reply even after I told them how my emails and phone messages go unanswered. I had the impression that they would try to contact someone for me, but clearly not.

I'll try calling again now, and I'll send another email. I don't know what else to try.
[HD2 General] mikemol:
That's the answer I was looking for but it's too late. I bought the phone before I got this answer. But you know what? When I looked there - it doesn't say HTC HD2 T9193 - it says T8585.

I was told it had a custom Rom. Could a custom ROM from T8585 change the phone model in the About Phone?
[HD2 General] Leddy:
Yes, a custom ROM can change the name. This is why you need to look on the back of the phone for the Telstra logo which should be on the bottom, right above the earphone jack. If there isn't one, then it is actually a T8585.
[HD2 General] sca1per:
hspl2 doesn't work yet with the telstra htc hd2,

so roll back the telstra rom by downloading the original telstra rom from htcpedia.com/official_wm_rom_htc_hd_leo_telstra_english_version/soft/htc-leo-rom.html

then use hspl

Good luck
[HD2 General] Riverplace:
I Need a Trustworthy Repair Shop for HD2

Well, here's an update to my repair problem. I finally got through to Brightstar, and discovered that they will not repair my phone because I am not a dealer. I spoke to HTC Australia, who told me I had to get my phone repaired through a place called FoneBiz. Now FoneBiz automatically puts me on forever hold and won't respond to my emails. This is beyond ridiculous.

Can anyone recommend a place that can repair my HD2? HTC USA told me that the internal parts of the Telstra phone are different than the T-Mobile US phone, so they don't have the right parts to repair it at any price. Please Help! :(
[HD2 General] mazzarin:
You might make another thread on it since it seems none of us can offer any advice on that issue sadly. I'm sure one of the xda graybeards can offer some input.
[HD2 General] Riverplace:
Thank you. Fonebiz finally responded to my email and the phone is now on it's way to Australia. My fingers are crossed.
[HD2 General] Bakedbread:
anyone try the new 2.10 radio on the T9193?

http://xdaforums.com/showthread.php?t=665815

(RUU_Leo_SKT_KR_1.74.911.2_Radio_15.37.50.07U_2.10. 50.08_2_Signed_Test rom)

i'm currently using 2.07 radio and it's alright, but im curious if there are any significant improvements in battery life/reception/3G speeds?

:)
[HD2 General] lantern20:
I've been thinking about it, but my battery has been so good as is, i haven't flashed ROMS or Radios in almost a week! :eek:

My reception is really good. I go from a 3G area to an Edge only area and it works fine. Sound quality is great (even over bluetooth). 3G works really well along eastern PA.
[HD2 General] chn110:
Noticed a couple of times 2.10 stuck in a state where the phone shows HSDPA connection but no data can go through. Had to revert back to 2.08.
[HD2 General] lude219:
I'm tempted to flash the 2.10 radio but have been very satisfied with 2.08 (and 2.07 for that matter) so im just going to say **** it and leave the phone as it is right now with 2.08.:p
[HD2 General] teddmf:
I tried on my T9193, updated from 2.09.51.03 and found that on boot up it was not enabling the data connection. Had to manually enable each time. Had a statically (garbled) voice call first try as well, but was ok thereafter. Had hoped it would maybe fix my data connection that stops working periodically. 4 good bars but get "connection error" timeouts, reuiring me to reset my data connection. Wish this would get fixed.
[HD2 General] ewingr:
Interesting thread. I really want to get an HD2 to use on AT&T network.

I guess I'll lurk around here and see if the fix for data connections ever becomes final/good. Seems I've read "It Works!....", then a few days later"Turns out it doesn't work".

Maybe by the time it is figured out for good, the price will drop :p . I really hate to spend that much on a phone. Sorely tempted...
[HD2 General] harv123456:
Telstra NextG HTC HD2 shocking reception

The telstra has shocking reception not much better than a normal 3g phone my mate has an older nextg phone he has full bars i have none in places, great toy bad phone,if you want a good phone to rely on dont buy a telstra nextg htc hd2
[HD2 General] reconace:
Interesting as I use my HD2 for many hours every day and am now getting reception around towns and in regional areas that the touch diamond and an old zte 158(which was regarded as one of the best phones for regional areas in Australia) had no reception.
[HD2 General] bikkies:
It doesnt have the rural tick but works well in the bush.

Maybe you are after the Tough T90
[HD2 General] harv123456:
Thanks guys

i thought it was going to be a good remote phone,but i still love it, i will use my old samsung sgh a411 for phone calls at work for now
[HD2 General] GeekBoy:
Hi Bakedbread,

I'm in Toronto & am seriously considering purchasing the T9193. I'd be going with Telus since my company has an enterprise partnership with them & I can take advantage of a discounted data plan. I'm not entirely sure but I think Rogers & Telus are compatible - would you know?

Are you still using the WWE 1.66 ROM & are/were you happy with it? Did you consider the baked Artemis HD2 v9.0 WM6.5.5+Leo 2.10 ROM &/or any reason to believe that I would run into any probs with that ROM?

Did you reflash a different Radio version?

Anything else imperative that I should consider doing when I take the wraps of this baby to unleash its awesome power?

I assume you are not experiencing any of the dropped data/connections some members are reporting here?

How's the battery life?

Did you get the wifi router issue sorted out?

One other thing, on the first page of this thread it's mentioned that an Aussie wall charger is included. I take it you got yourself a north american adaptor.

Sorry for the million & one questions but thx in advance. And many thanks to all the contributors here - very insightful.:cool:

Cheers all.
[HD2 General] slavany:
I've read the entire thread and still in doubt should I get T9193 and how well it will work with Att 3G. I decided not to switch to Tmobile. I know telstra is missing 1900 band and not sure whether or not 850/2100 will be enough. I'm in NYC, is there anyone can share their experience in the city?
[HD2 General] Spoofy:
Hi All,

I have no issues with reception at all! The only trouble i face is shocking battery life with radio 2.08.05 and Energy ROM can anyone shed some light?

Without HSPL2 what restrictions do we have?

Can anyone report better battery with 2.10?

When referring to our phones, do we use things for EU/Asian or US?

Thanks
[HD2 General] wangtang2k:
My T9193

My T9193 has slightly better reception and speeds than the previous HTC AT&T Fuze it replaced in 3G areas. It seems to also handle the switch from H/3G/Edge/G a lot better, plus the phone is snappy. I've had no issues with it, like connection errors or data dropouts. If you get a Telstra, remember to HSPL it, then install an ROM based off an official one (Not a lot of extra stuff added). I still have Dutty's v1.4 WWE one with 576RAM enabled and the 2.06radio it came with and like I said, haven't had a problem. Plus the extra RAM is awesome to have lol
[HD2 General] jmone:
Thanks! - just flashed my T9193 with Duttys_Leo_Sense_2.5_5.2.21901.5.0.92_2.11_Radio_2.10.50.19_2_HG_V2.2_EN and found my HD2 is now branded as a T8585 and the Frequences being reported were 900 not 850.

Your cab worked perfectly to not only rename the 900 back to 850 but gives us back the full range of bands to choose from.

Well done!

Thanks

Nathan
[HD2 General] ewingr:
Where did you find that? I just searched the HD2 Rom section, and kept it as simple as DUTTY and found nothing.
[HD2 General] lantern20:
Dutty posts his roms at htcpedia.com.
[HD2 General] c_legaspi:
whats better to use for flashing stock htc roms on the telstra; hspl or sspl. i havent got mine in yet but i will be using it on at&t network.
[HD2 General] wangtang2k:
Here we go ewingr

:D http://www.megaupload.com/?d=AUCEVY24 It's been uploaded.

I love this phone.
[HD2 General] lantern20:
I put hspl on the phone. I figured why take any chances, but I know that there are people that only use sspl.
[HD2 General] c_legaspi:
thanks. i was leaning towards hspl.
[HD2 General] GeekBoy:
Cheers Bakedbread - very helpful. Hope to be in HD2 heaven soon :)
[HD2 General] Taco Hoodlum:
Telstra T9193

I also have encountered no issues with reception or data drop issues, I have also encountered a battery life issue with radio 2.08.05 and Energy Rom. Energy roms have always been known to drain the battery. I will make some minor tweaks before switching to another rom to see if any improvement on battery life.

Despite the battery issues this is by far the best phone I have ever bought. I never thought I would spend $760 bucks on a phone and I am damn pleased right now!
[HD2 General] mattcl:
Radio in Australia Sydney and Adelaide

Hi all,

im using Energy.Leo.23563.Sense2.5.MaxManila.Apr.23

I tried this Radio:

Leo_RADIO_15.37.50.07U_2.10. 50.08_2 ** (from KR_1.74.911.2): (Mod edit - added 04/21/10 by Digital Outcast)

And foud that the Battery was being consumed a lot more.

ill try out:

Leo_RADIO_15.33.50.07U_2.07.50.27 **(from TMOUS 2.07)

Any other suggestions ?
[HD2 General] wangtang2k:
I've actually heard that the 2.08.50.08 is a great radio for battery, gps and reception. Energy ROMs are optimized for performance and aesthetics. Trying something close to STOCK like a Dutty ROM or Miri's older ROMs will help lengthen the life of your battery charge by not having some updated or added piece of software that may or may not hog up the RAM or CPU sycles.
[HD2 General] ewingr:
Warranty?

Hi

I'm curious how warranty fix/replace would work in the U.S. if a perso purchased one from one of the Australian resellers.

I currently use an AT&T Tilt, and the early days with this phone were not great. REplaced it twice. But AT&T was easy to work with.

I haven't seen much posted about phones needing replacing. Not sure if that is becuase the quality actually is high, or not enough time has elapsed.

Given that my ultimate 'best' solution on this Tilt was a refurbished one, I wonder if that may be a less expensive route to go on the HD2.
[HD2 General] mattcl:
Thanks wangtang2k,

will try it out :)
[HD2 General] markber:
ActiveSync Issues

I have an HD2 with a Telstra ROM 1.49.841.1 with Radio version 2.05.51.11 running on the AT&T network in Seattle, WA.

Download speeds fluctuate between around 650 - 2000 kbits/ sec once HSDPA/HSUPA is enabled - is this what other people are seeing?

Should the Network Type and Band Frequency be set to Auto, or should I pin these to WCDMA GSM (900+1800) + UMTS (850)?

Should the network icon on the top of the screen say 3G or H?

When I try and use ActiveSync over the air I receive the following error:

The internet connection is in use by another application. Please close other applications using the internet to resume synchronization.

Support Code: 8503002E

Browsing the web using IE/Opera works fine, and if I try and sync while tethered via Windows Mobile Device Center, that also works fine.

Are there any hidden proxies that Telstra enable in their ROM which I need to disable?

Any other ideas?

Thanks

Mark
[HD2 General] wangtang2k:
Maybe Telstra locked some of their services (ActiveSync for example) to be Network Dependent on Telstra's NextG? I can't really vouch for that since as soon as my phone arrived it was stripped from that Telstra Stock ROM.

Leaving the NetworkType/BandFrequency to Auto didn't make that much difference on my part, though some users say that the Auto setting drains a bit more battery life since it's constantly looking for frequencies it can utilize. I haven't expeirenced those symptons though.
[HD2 General] technillion:
I tried it...

Coming from the 2.08 radio, battery life is a little shorter for me with 2.10. Reception was the same...still GOOD. I'll try 2.09 next.
[HD2 General] markber:
Any idea how I would determine that? Are there specific registry settings I could look at?
[HD2 General] markber:
I finally figured out the issue with ActiveSync. During setup on the device, once one has configured the Exchange server settings and specified which folders to synchronize, there is a Menu option that displays Advanced settings.

The options under Advanced include connection options: None, Direct, Internet.

Changing the setting to Internet resolves the issue.

Whew, now if only I could resolve the bluetooth flakiness. Would you recommend installing an updated radio stack or are there any registry settings I could first try?

Are folks getting poor battery life? On a freshly charged device, I'm getting around 18 hours of battery life, with maybe 30 mins of talking, and a moderate data use during the day.
[HD2 General] Lasabar:
T9193 Data on AT&T

Anyone wanna try this, it might work:

I've had some of the issues with Data on AT&T like everyone else and I've had some luck tinkering and here's what I've found... Not a solution, but a curiosity:

I have the 2.10 Radio on Dutty's HG 1.9 ROM and WCDMA with 850 Selected. I get fluctuating data. I recently went to a Baseball game and didn't want to scratch my expensive phone so I threw my AT&T sim in my old HTC Fuze and used it.

After I got home from the game I switched back to the HD2 t9193 and then the whole next two days I had perfect data... No matter what I did, Activesync to sync every 5 minutes, to stay connected, auto or non auto updates for stocks and weather and the data never gave out no matter how much I used it or left it idle.

Then on the third day the data issues happened again. I tried the switching phones thing again yesterday and sure enough, all day no data issues.

It's like the Fuze is re-registering my SIM as an AT&T phone and the network leaves me alone until it does another IMEI sweep.

Now I've only done this twice and the second time I'm still in the middle of testing, but just a thought.

Is there anyway to have the network see a different IMEI? (If this is a very bad thing, than I do apologize ahead of time, I'm just asking)

Good luck to all!

Nate
[HD2 General] guiri_too:
T9193 questions, help needed..

Does anyone have the HTC Touch HD2 T9193?

If so, could you show me what the screen looks like with the fonts set at max size?

There's also supposedly a feature that lets you enlarge the screen 200% and I would love to see some pics of what that looks like 'cause I really have a problem finding a phone where the stuff on the screen is big enough for me to see without glasses.

Maybe someone could do this and put it on a scanner so I can get a good picture to scale? I could then download a pic of an iPhone and scale it to size and compare the two side by side.

By the way, while we're on the subject, I want to put a plug in for Negri Electronics as they have been very helpful to me in the past. Just FYI.

Also, if there are other phones that might do the job, please let me know but unless I can see how big fonts and other info is on the screen, it's actually not going to help me.

Thanks for any help

George
[HD2 General] johnboatcat:
Go to Youtube and search

hd2 iphone comparison. You will get a lot of vids that show the difference in the two.
[HD2 General] guiri_too:
Thanks, will it be the 9193 though or is the only difference between them in speed?
[HD2 General] kanoej:
help w/ t9193

here in usa, having t9193 with att.

i want to put custom rom and use with att.

can someone kindly give step by step guide how to do...and advice...

all these long threads and roms some are compatible and some are not and certain radios work with some roms, 2 hspl's, etc. are bit confusing :(

can anyone recommend a radio for att other than stock or is stock more than fine for usa att?

by the way, i have extra BNIB t9193 box Sealed, if anyone is interested for $810.
[HD2 General] hththt:
I suggest you go into the ROMdev sub-forum and read all of the stickies, just read through the first couple posts in each sticky

......

now that wasn't so hard, was it? it saves people time (and forum's space) to discuss about other issues. there's really no point of repeating sth that's already easily accessible!
[HD2 General] juiceppc:
Using Telstra on ATT in SE Michigan. Getting decent HSDPA recep. There is a weird pocket near my house that must be 1900 3G though. Just moved Radio ROM from 2.06 to 2.07.50. Seems maybe a bit better. Not sure though.
[HD2 General] rtrees:
I also am using a Telstra phone on ATT and in town we just got new towers that added 3G, unfortunately it appears my phone will not use them since now I am back to edge only. I sure hope there is a work around for this.
[HD2 General] friend'scatdied:
Thank god this phone doesn't have compromised flashing capabilities like Motorola inexplicably did with the Telus Milestone or HTC themselves did to the TMOUS HD2. :D

Also impressed with the east coast 3G performance.
[HD2 General] c_legaspi:
my t9193 was a telstra running 1.49 rom and had spl 1.42.

i was kind of nervous about flashing my phone but after all the reading i pulled the trigger. i flashed hspl and htc wwe 1.66 rom last nite with no problems.

i am getting a good 3g/H signal here in san diego. seems to get a better signal than my sony x1a.

i dont get 3g/H signal all the time where i work but it is a better signal than i got with the sony. i do get full 3g/H bars at home tho and overall very happy so far.

using my phone with an att prepaid 3g sim. i go with prepaid because i rarely ever use my phone for calls. att has the best prepaid data offer of all the networks.
[HD2 General] hofo_mofo:
Do you think I would be able to find a T9193 in Hong Kong?
[HD2 General] ryuu55:
just got my about an hour ago

hey guys,

Could some of you post the ROMs you're currently using and advise is you still have at&t 3G (850) with the new ROM.

Thanks
[HD2 General] Spike15:
The ROM doesn't change the 3G frequencies that you have access to, that's the radio's department.

I'm in Canada with TELUS, which uses the same bands as AT&T (850/1900), using Artemis ROM 3.5 with stock radio, and my reception is excellent.
[HD2 General] ryuu55:
Great to hear. I have been flashing ROMs on devices for years, but first time I have bought a Telstra to use here. I was reading earlier that some ROMs (since most are T8585 based) don't show 850+2100 but the bands used on that unit. I'll download either Artemis or Dutty is bit.

Thanks
[HD2 General] rodrigofd:
Just wanted to clarify this reply, since can be misleading to readers.

The RADIO part that can be flashed, is not responsible for UMTS bands. UMTS bands that are used are hard-coded on chip, and are not modified by any flash, regardless it is OS, Radio, SPL, or other, part.

I am using a Telstra T9193 phone with latest radio 2.08 (which is not a 'telstra' radio) and american 3g bands work perfect...
[HD2 General] mazzarin:
"TMO US"-based roms work fine here... no issues.
[HD2 General] macqueyl:
HD2 T8585 w/850/2100Mhz 3G Frequencies

I noticed that Import GSM has the T8585 with 850/2100Mhz 3G frequencies

importgsm.com/product.php?productid=661

They have it for $669.98; $100 cheaper than what Personal Digital is selling the T9193 ($799.99) for w/o having to provide a copy of your ID and proof of residence.
[HD2 General] thumpabar:
As far as I am aware the T9193 is 850/2100Mhz on 3G, the T8585 is 900/2100Mhz on 3G, so i'd say they have a typo!
[HD2 General] Spike15:
This is correct.
[HD2 General] ryuu55:
Hey guys,

Just wanted to post that after receiving my HD2 (T9193) today I loaded it with Dutty's HG V.09 w/ radio: 2.07.50.27_2. So far so good, but I haven't been able to test the battery much with this ROM yet. I was curious if anyone was running this or another of Dutty's ROM with the radio: 2.08.50.08_2. I won't have a chance to install for a few days, and wanted to know if anyone with a T9193 has had good results with it.