yashsingh1/xdaforums huggingface dataset:
[Nexus One Accessories] j.bruha:
I don't know if this is true or not, but I read a post on HoFo today that said HTC is now equipped to sell original accessories for the Nexus One including the original Android sleeve that ships with the phone.

If you want to give it a shot, the number to HTC's accessory sales department is 1-888-716-3594. I tried calling them today, but they were already closed. I'd call again tomorrow, but I work during their same business hours. For those interested please post if you find out whether or not we can order replacement sleeves instead of haggling with other XDA members for each others. :)
[Nexus One Accessories] uansari1:
I called to price out a replacement battery and they took my info and said they would either email or call me with pricing information and could take my order at that point.
[Nexus One Accessories] gunnner:
What are the chances they're selling the mythical car dock?

(I'm kidding, I assume we'd have heard about it from Google if it was ready).
[Nexus One Accessories] Lahdekorpi:
Please Share

I would love to hear the prices, if anyone gets any information at all, please share ;)
[Nexus One Accessories] j.bruha:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. :) I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
[Nexus One Accessories] dcplaya:
If that is the case, I might try and get a second one just as a backup
[Nexus One Accessories] Lahdekorpi:
I wonder how would they feel about sending me one to Finland ;)

Oh, and hey, a tip: if a company gives something for free just to be nice, don't exploit it or they'll stop :)
[Nexus One Accessories] gtrplr71:
10 dollars I just bought one from htc
[Nexus One Accessories] maktucali:
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..

first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!

the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE

im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!

its weird they are not selling them but rather give them to nexus one owners.
[Nexus One Accessories] royn:
:eek::eek::eek:

What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty? :rolleyes:

And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...

What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
[Nexus One Accessories] TFJ4:
His earbuds were BROKEN and they wouldn't replace them knowing he did it so he didn't have much of a choice but to tell them it was a factory defect...It's one thing if you truly broke them and it your just getting them to get them..
[Nexus One Accessories] uansari1:
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
[Nexus One Accessories] maktucali:
like i said i did not go for the sleeve. i have my sleeve my earphone on the other hand broke. so i was gonna BUY a pair but the rep said they DONT sell them IDK why but if it was defective they will send out a pair.

i like the stock headphones. mine broke and i was looking to buy a pair.

how the hell did i abuse htc? coz i lied? i didnt mind paying for headphones but this is the only option to get the stock headphones. call htc and try to buy one they will tell you what they told me. they dont sell them right now. and there is no way of buying one. its not my fault if they are too slow with providing accessories for sale.

i was just sharing my experience with costumer support. and if you got the wrong ideas then you got problems buddy.
[Nexus One Accessories] maktucali:
THANK YOU!!!!!!!!!
[Nexus One Accessories] uansari1:
... and this is coming from, you guessed it, the guy that sent back a free N1. ;)
[Nexus One Accessories] maktucali:
yes i know! whats new? whats going on?!
[Nexus One Accessories] coolbho3000:
If you guys are trying to get free stuff out of HTC, please don't. They are in some hard times right now. ;)
[Nexus One Accessories] jacksonj51:
Called HTC a week ago asking if they were selling any factory oem batteries & sleeves yet... they took my IMEI number and said they'd get back to me...

Never heard from them but 5 days later a brand new factory oem battery and sleeve was sitting in my mailbox!

+1 for HTC customer service!
[Nexus One Accessories] diversificationied:
HTC is pretty cool, just called cause my sister wanted a sleeve for her phone. Asked if they were selling, the rep asked if I had lost it, told him nope. They still sent it out for free.

+1 HTC
[Nexus One Accessories] nonmindo:
just called up, said if i lost mine he could send a new one, told him i did, hes sending a new one.....he said if i needed to purchase another to call customer care, also asked about battery he said buy from google.com/phone
[Nexus One Accessories] Kid Poker:
I told him that my stock headphones broke and I misplaced my sleeve, and they are mailing both out for free. Kudos to HTC for being nice!
[Nexus One Accessories] pzumk:
Someone actually got a link for buying the sleeve?

Can't find it on www.htcaccessorystore.com yet
[Nexus One Accessories] Kid Poker:
they said you can order htc stuff from www.htcdepot.com
[Nexus One Accessories] attn1:
If so, they must have a super secret HTC product page. Everything I see there is aftermarket stuff. I want to buy a couple of the HTC micro USB cables, because they seem to fit better than brand x cables, and a sloppy fit on a connector that small is bad news. I haven't found a website in the states that carries them.
[Nexus One Accessories] VSDRAMA:
Called for a price of a replacement battery, the associate said buy it off of google. i guess.. im about to call back because i dont see the battery on the site
[Nexus One Accessories] attn1:
It's on the same page where you buy the phone. Just select a battery and not the phone.
[Nexus One Accessories] Kid Poker:
So I just recieved my stuff from HTC. They got the headset right, but instead of the sleeve, they sent me a battery. Oh well guess I'll keep the battery and see what to do with the sleeve.
[Nexus One Accessories] Joyrex:
Lost my sleeve.. Called to buy a new one and since they don't sell them they sent it out under warrenty. Bravo HTC.. This is the type of stuff that creates very loyal customers..
[Nexus One Accessories] jdmoore81:
they sent me a new charger and and sleeve for free

Sent from my Nexus One using the XDA mobile application powered by Tapatalk
[Nexus One Accessories] martin0285:
I didn't wanna post on here cause I felt *somewhat* guilty for doing this but...:rolleyes: ... Anyways, I called HTC cause I "lost" my sleeve (mines all stretched out cause I used a junk ass case for first two months I had it). Called em up and NO ****.....Sure enough, HTC sending it "right away"....I really hope HTC marketing/CEOs or whatever talk a look at this thread....I mean think about it, HTC has completely sold me as far as customer service....I would have gladly purchased a new sleeve for 5 bucks or whatever but they are not selling them anywhere.....So instead, they are giving them away....Amazing is all I can say.....I'll be buying HTC products until HTC products no longer exist with customer service like that....

Before anyone says "Oh you scammed em by telling them you 'lost it'"....Pound sand, I stated I would gladly purchase one, IF I COULD!!!

HTC FTW!!!!!!!!
[Nexus One Accessories] rheza02:
Omg, is it true guys ?,

i hope i'm in usa.
[Nexus One Accessories] martin0285:
it's as true as true gets....
[Nexus One Accessories] j.bruha:
I'm not going to reopen that can of worms again. You did lie, but that's on you. The impact it has on HTC is marginal, at best, since they're not even giving anyone the option to purchase these accessories, as you said.
[Nexus One Accessories] dahui9:
well I lost my stock battery, cover, and sleeve and the guy said not to worry about it, The rep stated "they may not replace the battery but the cover and sleeve should be fine because you can't buy it anywhere yet." I don't plan on putting the extended life battery on again.

I lucked out and they sent the battery also. So I am happy this thread came about.:D

-Charlie
[Nexus One Accessories] martin0285:
Its truly amazing....As I stated, I will be buying HTC for a long time to come.....Its truly the best customer service i've had with any product....
[Nexus One Accessories] dahui9:
Oh yes by far, you talk directly to a person for 1, and secondly the reps seem to actually care. Everytime I called the guys/gals over there were like ya we know things happen, "We are people also" one said lol. which I've never heard from a call center.

-Charlie
[Nexus One Accessories] bradsh1:
My headphones ACTUALLY broke and HTC isn't doing jack ****. I called them up and they said they were going to take care of it. Now when I call them they just say it's been "sent to the escalation department" and there is nothing further they can do. It's been a week now and they have yet to ship anything, email me, or even change status from being handed to the "escalation department". ****ING SUCKS
[Nexus One Accessories] martin0285:
Well I hope you honestly didn't sound like that on the phone or I wouldn't be surprised if you didn't get jack ****..... Look ya call them and ask where you can get a pair just like original ones, when they say you can't, you win....Trust me, good attitude goes along way....
[Nexus One Accessories] bradsh1:
I went with a very good attitude and thanked them every step of the way.

I did this the first time when they claimed they no longer had any headsets. I did it the second time when they claimed they would be mailing it out within a day. I even did it a week later when they told me that nothing had happened on my case and it didn't look like anything would happen and there was nothing to do about it. They are simply stonewalling me here. Very very disappointed with HTC support and I will remember this next time I buy a phone. Can't buy any accessories and can't get them to send me one either -- simply no way to get it! Absolutely ridiculous.
[Nexus One Accessories] martin0285:
Hilarious man, seriously hilarious..... Would love to say more but I am forcible stopping myself :p ...... Good luck :rolleyes:
[Nexus One Accessories] booser4:
I called a while ago, got transferred twice, then the third guy told me they are 14.99. He asked me for my IMEI at first, and I explained that I didn't have a Nexus, but had purchased the Incredible being released on the 29th and wanted the sleeve for that phone. He took down my address, credit card, etc...

I probably got ripped off, and he was weird sounding, but whatever. 15 bucks isn't anything painful to me and I really want the sleeve for when my Incredible is in my pocket. I thought I read somewhere else that they are selling them for 9.99, but maybe that was wrong.... or old info....

Anyway, they do sell the sleeve
[Nexus One Accessories] happyandy93:
so has anyone confirmed that they are still "giving away" items? or has everyone that had recently tried been shot down? i'm planning to call in tomorrow, need a battery and charger...
[Nexus One Accessories] ChillRays:
I sure hope they are sending them out for free still because i don't want to pay this for a neoprene case...

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320521767464&ssPageName=STRK:MEDWX:IT
[Nexus One Accessories] miketlo:
what is everyone doing that they need new batteries?
[Nexus One Accessories] coolbho3000:
Woha! That's a hell of a lot of money for a case.
[Nexus One Accessories] ChillRays:
Yeah no joke. Thats not the first time i've seen one of those cases go for over 50 dollars. What does it cost... 20 cents to make? HTC should get out of making cell phones and stick to selling neoprene cases. They'd make a killing. XD
[Nexus One Accessories] happyandy93:
Phoned in this mornin' hoping to get a bettery, though I gave the IMEI and the rep told me I had to be the owner and it couldn't have been bought second hand, which i did, so guess i'm outta luck. :(
[Nexus One Accessories] andjohn:
Case for sale?

Hello All,

I have my slip case if anyone wants it. I'll sell it for $20 excluding shipping...or something, I don't really care because I'm buying a case...make an offer, I'll probably take it. :)

-John
[Nexus One Accessories] :
They are being mistaken about how technology works.
[Nexus One Accessories] happyandy93:
haha! called in a second time and the guy gave me the informaton of the first owner, and i just said "ah yea I moved" and gave him my info to ship it to me, new charger on its way! :D +1 HTC and I got a tracking number man I love HTC.
[Nexus One Accessories] ChillRays:
New Charger? I thought you were wanting a battery..
[Nexus One Accessories] happyandy93:
had to swtich it up ;) plus i'll call back later once i get the charger and place another request
[Nexus One Accessories] ChillRays:
Wait a moment, i'm having a brain fart here. Charger as in.. the micro usb to usb cable or desktop dock or car dock... ???
[Nexus One Accessories] happyandy93:
damn that makes me think someone could get a charger for virtually free.. :cool:
[Nexus One Accessories] bradsh1:
I called them again today. Supposedly they are actually going to ship it this time. No explanation as to why the order didn't ship two weeks ago.

I will just keep calling until it works. Persistence is key with ****ty tech support.
[Nexus One Accessories] sjonniedeluxe:
I actually really lost my Nexus One sleeve. Couple weeks ago I send them an email to ask for a new one, but it was not possible they answered.

Now I called them (UK department), and they can only redirect me to the online shop where I can some sleeve/pouch (for 12 GBP / 14 Euro / 18 USD....plus delivery charge of 10 EURO!!!!!!!). Thanks htc.....this sucks :(
[Nexus One Accessories] mafaesto:
I can confirm this as long as you are under warranty. I have problems with my battery cover and battery is draining far quicker than it should. Both are being sent out free of charge :D also was redirected to Google rep to explain my problem. I have to say very very friendly and know all about their phone. He also directly confirmed that they were beta testing froyo and it will be out soon :)

Sent from my Nexus One using the XDA mobile application powered by Tapatalk
[Nexus One Accessories] nugzo:
I'm not understanding your sarcasm (Thanks HTC.. This Sucks) Your mad at HTC because YOU lost your case and they wont give you a free one? Wow, some people. I have an idea, dont lose the damn thing next time.
[Nexus One Accessories] ChillRays:
Man, you tell it like it is. =)
[Nexus One Accessories] sjonniedeluxe:
Im not telling that it sucks because they don't ship a new one, but because they just randomly pick people to send free replacements. Is that fair in your opinion?

And by the way, I am willing to pay for such a sleeve if HTC would allow me to buy one. But the one in the HTC shop is not the same one and it would cost me more than 32 USD.
[Nexus One Accessories] miketlo:
I dont think its fair for anyone to be getting it free they shouldnt have to continue giving it out just because a few people got it on here. Just wait HTC will probably sell them eventually.
[Nexus One Accessories] sb76117:
im actually on hold with them now. dan was really helpful. he got all my info and transferred me to james roberts from htc and he set me up.
[Nexus One Accessories] jblazea50:
so did they ship it to you but with the original owner's name? were you able to get them to put your name as the original owner or just your address?

info would be great

thanks in advance
[Nexus One Accessories] androidlicious:
I tried to see if I could get a replacement battery cover and called both the sales and warranty department. No luck; I was quoted +$20 both times.
[Nexus One Accessories] mafaesto:
Are you under warranty still? They told me right off the bat I was covered. I even talked with the Google rep for a bit completely understood.

Sent from my Nexus One using the XDA mobile application powered by Tapatalk
[Nexus One Accessories] sb76117:
just got my headset. great service!
[Nexus One Accessories] EpiphanyMachine:
I just talked to google support, they said it was 7.99 plus 7.00 shipping. They transferred me to HTC who verified the price. I asked when they started selling them because I heard they were previously giving them away and was told within the last month. I agreed to purchase it and after talking to the rep about other things for a minute or two he told me he would send it to me for free!
[Nexus One Accessories] homelessbrian:
Just got off the phone with them. They are sending a new sleeve & new charger right now. 100% free... I was shocked. When I asked what I was going to be charged he said "don't worry about it.. Its on us."
[Nexus One Accessories] morriscode:
I just called and they said it'd be 7.99$ and 7$ shipping.

So I bought 3.
[Nexus One Accessories] maxawesome:
Did you even read what you wrote there?

The levels of stupidity in this thread are increasing at an alarming rate.

If your headphones broke under normal use conditions, they are covered under the warranty.

But if you got them caught on something and one was yanked out of your ear and broke due to your carelessness, how in the hell is that HTC's responsibility?

The fact that this idiot called in a second time and intentionally LIED to HTC to get a "freebie" rather than doing the honest thing, in and of itself is an admission of wrongdoing.

Why else would you need to lie? If you have a legitimate warranty claim, HTC has a nearly spotless reputation of doing the right thing and making the customer happy. There is no need to lie if you have a legit claim. What happened here is that this moron decided he would abuse the generosity of HTC and get himself a new headset since he was careless with his.

This is exactly the kind of bull**** that ultimately deteriorates this kind of goodwill between a company and its customers.

To the person who posted about their having lied to HTC, you should rot in your own selfishness and deceit, and to anyone who agrees with his position, perhaps you need to examine your own ethical compass a little more carefully.
[Nexus One Accessories] kpjimmy:
Just got off the phone with HTC accessory dept and was charged for the sleeve, which is fine. 7.99 + 7.99 shipping. I AM OK with being charged. LOL Its worth it IMO. :D
[Nexus One Accessories] wesbalmer:
Well, I when I called to inform them of my defective back cover and pouch that I had lost, I had both things replaced free of charge.
[Nexus One Accessories] osugsxr:
Wanted to get the case but no luck, ended up with a new battery. Purchased this n1 used, changed address and email, name as well . Customer service is pretty good, may try to get case later
[Nexus One Accessories] dys4ea:
anyone still getting this to work? looking to get a back cover and maybe a battery
[Nexus One Accessories] cigar3tte:
Just called and the answering machine says HTC is no longer selling accessories through this line, and to go to the website and click "Where to buy".
[Nexus One Accessories] Mactagonist:
Got a battery and case replaced at 18886171113 yesterday, they were very nice :cool:
[Nexus One Accessories] Frito11:
you can buy some of the original accessories directly from their website including the car and home docks for 60 each

http://shopamerica.htc.com/accessories.htm?prId=37438
[Nexus One Accessories] Diamond_dawg:
battery is being given for free, confirmed, i had a defective one, and they are sending me a new one and i dont have to send mine back
[Nexus One Accessories] cmstlist:
By "case" do you mean the slip cover? Battery cover? Do tell.

Heh I just ordered a cheapo spare battery online from a sketchy supplier. Had I known HTC could send a new battery for free, I'd have gone with that.
[Nexus One Accessories] futango:
What number did you call to get this? My battery prob needs to be replaced also. In idle for 30 min i loss 5-8%.
[Nexus One Accessories] ROM_Guest:
Guys, I've been planning to call HTC at the above number and ask them for a replacement rear panel cover and battery.

I don't want to naff up the cause, so I thought I'd ask you guys first. What is the best approach?

Thanks!
[Nexus One Accessories] Mactagonist:
Just have your IMEI number ready and be nice. Tell them that that battery isnt holding a good charge and the phone shuts down before it should.

For a replacement battery door, maybe tell them that the teflon coating is flaking off?

The one I posted in post # 76
[Nexus One Accessories] Omiclops:
Is there a UK number?
[Nexus One Accessories] crawler9:
Today, I called in to have my battery replaced. I mentioned that my battery cover was peeling and that I'd managed to lose my slip cover. They told me it'd be no problem and to expect a replacement battery, back cover, and case for my N1 in 3-5 business days.
[Nexus One Accessories] luckycook82:
For free? Cause they've been no help to me. In fact I called to have my phone repaired and I have yet to get a shipment box from them.
[Nexus One Accessories] crawler9:
Yup, I was not charged a cent.
[Nexus One Accessories] cmstlist:
I'm on the phone with them right now. They say they don't have any slip covers left. The warranty person said I'd need a tech support person to make a note on my account that a battery is needed before they can authorize sending me one ...

So anyone now I have a note on my file, and I'll follow up later.
[Nexus One Accessories] nibblet787:
Just worked for me! I also found out that you have to do it within the one-year warranty time frame. Luckily, I found this thread with only 3 1/2 weeks left on mine!
[Nexus One Accessories] HairyMerkin:
Since I Australia, can someone get a battery for me and then I'll paypal you some cash and you can send it to me?
[Nexus One Accessories] cmstlist:
My warranty expires in three days!

They said they'd send a replacement battery and back cover, but also said they're out of stock of pouches. Le sigh!
[Nexus One Accessories] crawler9:
Received all three items today. xD Sorry to hear about a lot of you calling and them being out of pouches.
[Nexus One Accessories] imarkstr78:
Thanks OP!

I just called and ordered a replacement battery and cover. My warranty is over tomorrow!
[Nexus One Accessories] daeshawn:
Nice on the phone with them now...They are sending a battery free of charge!
[Nexus One Accessories] cmstlist:
Heh, now I will be overflowing with batteries... I have the original, a crappy knockoff I shouldn't have ever ordered, a MOMAX battery from NCIX that actually seems to hold a better charge than my year-old original, and a genuine replacement. Perhaps I will gift one of the (better) spares to a friend who has a Desire.