yashsingh1/xdaforums huggingface dataset:
[HD2 General] CloneboyZA:
WEll, hadn't flashed a custom ROM yet, so just did a hard reset to wipe my data - have it all backed up on my SD Card. Going to send it in tomorrow, but no idea how long it will take to get there and get repaired. The store I've been dealing with in Singapore (Sprint-Cass at Changi airport) have been quite good, so hopefully won't be too many delays...
[HD2 General] dkwolf:
mine was running stock 1.66 Rom with some small mods on. Hardreset did nothing to fix the problem.
[HD2 General] TML1504:
very interesting, because i have the same problem:

a week ago my touchscreen stopped responding to input for about one day, the next day it worked again for a few hours, then the screen gets unresponsive again.

it always stopped responding (for hours) after waking up the device, a reflash (with mtty) didn't change anything!

on friday i sent it in to HTC for a repair, i hope it wouldn't take too long...
[HD2 General] dkwolf:
Ah man... having to wait for repairs suck.

And the amount of spare parts for HD2 here i Denmark sucks. I have to wait for 8-14 days before i get my phone back, while they wait for the new screen.
[HD2 General] Spawn182:
If the touchscreen dies, is there any way to read out the internal memory? My touch screen died by a crack and I really need the contacts and calendar events, which are stored in the internal memory.

It's nice that we can wipe the phone via a hard reset, but there seems to be no way to backup the internal data. Even the HTC support was of no help :(
[HD2 General] anoir:
i have exactly the same problem !! the screen stoped to respond !! after some hard resets it comes back but only for 2 or 3 hours at max !! i cant send it to the repair center because we dont have htc stores here ! all i can do is order a new screen, i just need to be sure that it is a hardware issue !!!

thank you for your great forum
[HD2 General] monkeyrep:
Same problem here!HTC HD2Touchscreen defect

Hi, i am happy to know that I am not alone.

Recently, my HTC HD2 touchscreen has died.... all the hardware buttons works fine,the touchscreen lights up but it just wont detect my finger at all,causing me to be stuck at the lockscreen. I am currenly using a custom rom,Laurentius26 V2.0 WWE Ultimate POWER .

But i know that this problem has nothing to do with the rom that i am using as it had been happening since i was using the old rom.i tried hard and soft reset but both did not work and the screen is still not responding. Are there any suggestions?
[HD2 General] gianton:
flash a stock rom via sd card and send it to htc service.
[HD2 General] monkeyrep:
hardware issue?

Opps! i already sent it back without reflashing it... Its still in a custom rom.

Hopefully they wont void my warranty (:But could it be a hardware issue?
[HD2 General] Insinr8:
Awwww CRAP!

Mine has gone the the same way... Stock Telstra rom.

Ill take it back tomorrow and try for a replacement.....

What really sucks is that I cant backup or get any of the SMS that I recieved while it was up crap creek.
[HD2 General] monkeyrep:
back!

great (: i got my phone back from htc

apparently, it was a hardware failure and they replaced the screen for free (: ( they also downgraded my frimware to 1.66 though :(

But its working perfectly fine now (:

The custom rom that i installed didnt void my warranty (:

I reinstalled the custom rom (2.07 custom )and its working great now (: without the touchscreen issue
[HD2 General] mhmobile:
Mine's on it's way back for a failed screen like everyone's describing here. 1st time it went in I failed to remove HSPL and and that voided the warranty. Live end learn...
[HD2 General] sd5675:
This happened to me this morning. Touchscreen not responding at all. Removed battery and inserted again, but nothing. Couldnt get past the screen lock.

So I called my number from another phone. Sure enough the Answer/Reject slider didnt work but the hard buttons did and I was able to answer the call.

After this, it worked fine. Touchscreen is working fine again.:)
[HD2 General] Sankacoffe1:
So I am another person with the same problem.. It started few days ago when i could not turn off my alarm or answer phone call, but after soft reset was everything ok.

And today when my alarm had woken me up I wasnt able to turn it off. Then soft & hard reset and nothing happened. So I`ve taken out HSPL and installed official ROM and contacted service. What a luck that I have the warranty certificate in my origin country and not with me in London..

But anyway thank to you I know what happened to my phone. Thank you for that :cool:
[HD2 General] Zythean:
When this happend to me, they first gave me the yikes by saying it was gonna cost 211,03 euro, but when I got to the shop I didn't have to pay a dime.
[HD2 General] dbalot:
trying to repair it.....

hi, i`m trying to repair the mentioned problem.

i`v changed my digitizer after it broke. it worked for two days, after that it the digitizer worked sometimes and somtimes didn`t. so i opend the hd2 again and found out, that one of these pins (the right one) shown in the pictures i added, was buckled a bit. and now my qustion: does anyone of you know if this culd be a reason for the digitizer not working anymore? or are thes pins have other funktions so even the rest of the phone wouldn't work? does anyone of you have expirience with the hardware of the hd2?

thank you.
[HD2 General] ezee_gee:
well im now another statistic in this scenorio now :( HTC.. a multi million pound company, cant even produce a stable phone! pathetic!
[HD2 General] ezee_gee:
Mine now only works when I press and hold the back or home hard key :@ Really flipping annoying!!
[HD2 General] emissary:
Why not give power button a pressing exercise! Press it fast give different pressure of press and after try screen to see if it work and also try wake up with call send button. Try it as there is nothing to lose and screen might work again
[HD2 General] ezee_gee:
still wont work. Im going to ring HTC later and try and sort it out. Will they still fix it even though Ive got a custom rom?
[HD2 General] ezee_gee:
for anyone who cares i just rang HTC warranty/ repair services.

I have booked it in for fixing. charging £20 for UPS to pick up the phone at my house.... they then take it to the factory to fix. If they find out it was my fault then they will charge and the warrenty will be void. They say the whole process will take around 3 weeks.
[HD2 General] luckych:
to remove custom rom just load the factory default rom, that way you can still have your warranty and save yourself 230,00 pounds.

Thats what i did, and got everything fixed for free, except for shipping there.

Luckych
[HD2 General] ezee_gee:
;) just finished doing that

strangley enough my touch screen is working now :mad::confused: FFS!!

Im still going to send it off though :)
[HD2 General] camillo777:
I had yesterday the same problem after coming back from a cold holiday in the mountains.

Then reflashed old SPL and HTC offical ROM (which sucks...) and it seems to solve the issue by now.

By the way, it is still not very responsive to touch and while touching softly the ON/OFF button, it reacts as I pushed the button, very strange...:eek:
[HD2 General] ezee_gee:
I know its horrible!! This must be connected to cold weather somehow :s

HTC SENT ME THE BELOW EMAIL (After I booked it in)

Dear XxX,

Thankyou for contacting HTC. With regards to your enquiry I can help you with that.

You will need to call into our support centre. They will be able to book your device in for repair. The touch screen and digitizer repair will be in warranty providing there is no physical damage to the device. What will happen is the device will be taken in for repair.If any repairs are out of warranty, the repair centre will then send you out a quotation for fixing your phone are. If you choose to accept the fee the repair will go ahead. If you do not wish to accept the quotation there will be a £20 charge for your phone to be returned. However if the repair is in warranty the phone shall be fixed and returned to you within 10 working days.

You can contact us on :

United Kingdom English +44-845-890-0079 Mon - Sat 09:00- 18:00 (Mon - Fri) 09:00- 13:00 (Sat) HTC Global Warranty Service: +44 1279 206906

I trust this will resolve your query.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10GBCW50ENA001082.

Sincerely,

Rebecca

HTC

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[HD2 General] Mauci:
Same here....Touchscreen died, I tried few moments ago to press firmly the hard buttons and it came back to life, but I think this is just temporary, guess I'll have to check how to get back original ROM and send it to "waiting island".
[HD2 General] Nilee:
My touchscreen also ****ing died hard. So now I can send my HD2 to the HTC repair service and they will fix it for free? Or not?
[HD2 General] ezee_gee:
Read my post above
[HD2 General] camillo777:
Make me sticky!

Hey guys, this should be a sticky post for HD2; it happened yesterday to me and it seems a well known issue of the HD2 touch screen:

http://www.htcphones.net/htc-hd2-problems-with-touchscreen/

http://wmpoweruser.com/strange-htc-hd2-touch-screen-behaviour-is-your-device-affected/

http://forums.intomobile.com/htc/41716-htc-touch-screen-problem.html

All best,

Camillo
[HD2 General] ezee_gee:
The following post applies to the HTC Touch Pro 2 mainly, but as they are similar and googling also gets here and the solution provided helped me as well, I'm going to post it here.>>

Thing is, what mostly happens is that an area becomes stuck, i.e. permanently pressed. That is why no other (additional) presses are recognised an the touch screen appears nonresponsive. Reasons for this can be deformations of the whole screen cover caused by temperature or small point-like deformations, as caused by impact on sharp things. (Mine was caused by impact (flat on the ground, indoors), but there was a small piece of dirt underneath the screen protector....!)

So the needle trick pushes the screen cover up an "unsticks" this area. Depending on what's wrong with your particular screen, you need to lift either the whole (often slightly oil-as-wasser-ly discoloured in this case) or the single spot (as in my case).

To make a long story short, this "defect" is neither caused by dirt nor solved by removing it. Thus, I really recommend a long, thin but blunt needle (so as to neither scratch the display - be careful, it's just below! - nor the screen cover from the underside)

Also, notice that the screen cover is glued. So don't slide the needle along the underside, but pin in regular distances (it might come off otherwise).

I'd even say (no guarantee, of course) that it is worth doing even if you are still in warranty, as I doubt, somebody will look if the glue was pierced - or that you even can detect such in the first place. It will likely save you money for shipping and time without your phone (provided they do not blame you for it and let you pay for repair).
[HD2 General] Nilee:
okay but do i need a receipt that the phone is mines? or is a phone with a default fa tory rom enough?
[HD2 General] charms81:
No receipt needed if you directly call HTC. Just tell them an approximate date AFTER he confirms the phone is in warranty.. Before you tell the date, just casually ask him how long is the warranty and he'll tell you the manufacture date. This is just to make sure you don't tell your purchase date which falls before manufacture date.

Factory ROM/ HSPL is enough.
[HD2 General] luckych:
just factory should be enough unless they stat the warranty is no longer valid (meaning its been the 1 year period and it hasnt) then you would need receipt to prove it hasnt
[HD2 General] Nilee:
So I call him up and ask him how long the warranty is and he will tell me the manufacture date? Sorry but I'm a little bit confused. :p
[HD2 General] camillo777:
guarantee should be valid always if it is a defect of the product
[HD2 General] EgoMaximus:
Died for me too, however, only after it was repaired (touch screen change).
[HD2 General] Lizzo:
OMG!! IT JUST HAPPENED TO ME TOO :( my screen is 100% UNRESPONSIVE to touch and only my hw buttons r working. my hd2 is only a few months old and still in mint condition. why is this happening???? there must be a fix
[HD2 General] ocm7:
Read the thread, if software cant fix it then its a hardware issue, which is fixed by that so called needle method or replacing the digitizer.
[HD2 General] Lizzo:
arrrrr:mad: that needle method is no use when i took apart the entire phone (even went as far as to take the digitizer off of the lcd to check the issue)... i wonder how the digitizer will react to some heat? hmmm, it's already not working so the worst is over. i think i'll try and "bake" it back to life like i did my graphics card, will post if anything happens sigh... :mad:
[HD2 General] Nilee:
Is there someone who can make a vid of the needle method because I can't take the screen cover out with a needle..
[HD2 General] Lizzo:
well, after 10mins of "baking" my digitizer @ 200 deg. it's still dead :( there must be a fix. if i order a digitizer now, there's no way i'll get it before christmas :(

YESSSSSS GENTLEMEN!!!!!! after gettin seriously angry with it, i decided to bake it AGAIN!....but this time i left the digitizer and screen intact, and baked it for 5mins. and now my digitizer is 100% FULLY FUNCTIONING!!! :D :cool: :D
[HD2 General] camillo777:
Hi! What do You mean "baked"? In the owen?
[HD2 General] Lizzo:
lmao yes i mean in a OVEN :D and it's working beautifully :D
[HD2 General] ezee_gee:
HAHA awesome :D

Please write your step by step guide with temperatures :p I need to try this :D
[HD2 General] Lizzo:
well, all i did was disassemble my phone down to the dig+screen alone(dont forget to remove the plastic buttons at the bottom of the screen), then placed it with the digitizer and screen ATTACHED, and the digitizer side DOWN onto 4 small balls made out aluminum foil onto a baking tray and placed it into the oven at 200 Deg celcius, for 5 mins then left to cool off for a few mins. if it doesn't work after that u may repeat the process(i had to do it twice for it to work). And since your digitizer isn't working you automatically have nothing to loose :p
[HD2 General] camillo777:
i will try to send it to htc first

do you have idea if this failure couldbe caused by some custom ROM or hacking?
[HD2 General] hd2manic:
when you say you disassembled the phone, does this mean that you effectively voided the warranty by removing those little tabs on the screws? Is there a way to bake it without voiding the warranty - maybe lower temperature for longer without dissassembling it?

thanks! frustrated beyond words!
[HD2 General] hd2manic:
and of course - my phone is second hand, so i have no idea if i can send it in for repairs or if it is still even in warranty... and i cant back it up cos i cant access the screen... so i feel like i am in a bit of a corner. got to say though, this is putting me off getting another hd2 though :(
[HD2 General] Lizzo:
then try my method i used to recover my dead digitizer
[HD2 General] hd2manic:
hmm, well i tried it... and dead as a door nail (plus the screen has gone a funny colour...)

hoping to send it back to htc for a rehash. failing that, anyone fancy one for spares and repairs?

and can anyone recommend a windows based phone that doesnt have a rubbish screen?
[HD2 General] kashifsiddique:
You could've called HTC and they will check the manufacturing date and tell you if you still are under warranty, they don't need receipt or proof of purchase (Bought mines on eBay in April).

I did that with mines because of the touchscreen dying like everyone else here and it's currently on it's way back via FedEx
[HD2 General] Nilee:
But how will they tell the manufacture date? Do you have to tell them anything about your phone so they will know the manufacture date? What then?
[HD2 General] bugmenever:
Serial # of your phone
[HD2 General] ezee_gee:
:mad: Its been 2weeks and still no phone return!!!! HTC said a digitizer replacement takes roughly 4 days. im so impatient :p It was a huge ball ache arranging the collection for UPS to take the phone. If anyone needs a hand sending it off (after arranging it via HTC) please let me know :)

Anyways I entered my tracking number on the HTC repair section on the website and its under the status of "Repairing" :D hope they bloody hurry up!!
[HD2 General] sguler:
Guys,

Same thing happened to me.. The thing is I have Energy Rom installed, and when I try to flash a stock ROM, I always get a Error [260] : Connection from PC....

other ways to flash a stock ROM ? so that I'm still keeping the warranty...

UPDATE: I flashed stock ROM from the sdcard... need to send it for repair :((
[HD2 General] sguler:
The thing is it was the first day I used my phone without its cover and it was -5 celsius outside and the phone was in my coat's pocket ( nylon )... Are you guys using the cover all the time ?

I think it would be good to learn the reasons behind this so that not all people experience the same...
[HD2 General] fmedrano1977:
Did you remove HSPL as well? If not you must do so!
[HD2 General] fmedrano1977:
Screen issues to me seems to have something to do with the constant use of the hard keys. I have sent of 2 for repair already, same issue on both. Only good thing is that my repairs went to Stafford, TX which is near Houston, TX. I live in San Antonio so it took by the 4th day to have my phone back in my hands repaired.
[HD2 General] sguler:
remove HSPL ? great! I didnt do it :D I thought it would be deleted once the official ROM flashed... let me search how to delete the hspl...

thanks!

happy new year all!
[HD2 General] charms81:
HTC US support is very unorganized... they lack any kind of coordination.. I've been through HTC RMA process since a month and still don't have my phone back... here is what has happened:

1. Sent phone to HTC for touchscreen repair. They received next day and 'repaired' and mail back to me same day! Impressive until now.

2. I receive the phone and turns out they didn't do anything to my phone, just reloaded the OS and sent me back in a fancy package labelled 'All Good'!

3. Now the horrible RMA process begins. I call back and complain. The rep 'escalated' the RMA which is required for them to send me a pre-paid shipping label. No label received next 3-4 days. So I call back and back to ground zero and again no label for 3-4 days after that.

4. Called again, the guy was knowledgeable of the process, did the proper 'escalation' process and I received a new RMA number and a shipping label 3 days later.

5. Sent the phone same day and they received it 2 days later. No status updates for next 5-6 days. So I called them to see what is happening and the rep said he saw that there's something wrong in the RMA, so he 'escalated' the request to be corrected.

6. The supervisor corrected the stuff on his end and finally my phone was taken into repairs today morning. They replaced motherboard, button chasis and touchscreen and shipped the phone to me today evening.

7. I check the tracking and noticed that phone is shipped to New York, while I live in Georgia! I call them and they noticed that my RMA was mixed with another RMA from NY and it may just be a tracking number mismatch or altogether a phone mismatch.

8. So I need to wait next 3-4 days to see if I get my own phone or someone else's!.

Sorry for long text, but it may be a good laugh at how inefficient it can get.
[HD2 General] princi:
Happen to me as well - about a week ago. Interesting to see that it's happening to others as well.

Unfortunately mine is over a year old now - but here's a scary fix:

Hold it at the top and the bottom and twist it - works every time for me :-)
[HD2 General] scariola:
Is everyone having this problem on a 1st Edition HD2??

The one with the RED soft reset button near battery.

I have only seen and heard problems with the 1st revision, the 2nd revision with the YELLOW soft reset button does not seem to have this problem.

Just curious seeing as the 2nd revision seems to be better then my first, in over-all quality.
[HD2 General] sguler:
mine is red
[HD2 General] charms81:
Yes 1st revision with Red button. Mine shipped today after 2nd warranty repair... they replaced motherboard, button panel, chassis and digitizer..

Might as well had given a new phone! :).

Btw if they replace motherboard, my phone effectively becomes a V2, right?
[HD2 General] hd2manic:
hmm, not sure... gt mine back (having baked it in the oven) and other than the battery cover (which had a sily sticker on it) it is clearly a new phone with a different imei number, but still with the red reset button. also, when i went to put .net framework v3.5 on it it told me there was already a superior version.

still, got my baby back!
[HD2 General] wynne67:
sguler, i have the tmobile version and have had it since april. my first one had the red button and went out about july/august if i remember right. now i have the 2nd (yellow button) and it is doing the same thing. when i set everything back to stock it seemed to work for about 2 days and seemed to have less problems running windows compared to android but now is completely unresponsive
[HD2 General] sguler:
Did you have a receipt for the warranty ? I cannot find a proof of payment actually, and I wonder if they can check when my phone is purchased with IMEI number or somthg...
[HD2 General] pkchips:
u sure? I got a new hd2 a month or two ago and it has a red hard reset button. This is EU version.

Does this mean my HD2 is not the 2nd revision, or is this a US/UK difference?
[HD2 General] charms81:
No questions, no receipt. If you got it legitimately through T-Mobile under a contract then call them, they'll ship a new phone for free. Else call HTC... they'll ask for IMEI number and setup a RMA for you. Since HD2 came less than a year ago, most likely it would be under warranty and HTC will go by the manufacture date since you'll not have a receipt.
[HD2 General] bigmikehd2:
Mine just died today, right after I finally got it set up with a new android rom and set it up the way I like. Oh well, don't have the money to fix it so I guess i'm screwed!
[HD2 General] -jen94ek-:
Hi there in US

Here in UK we have same problems

: http://xdaforums.com/showthread.php?t=844980&page=4

Good luck
[HD2 General] boymeetsfence:
Just my input... I just installed the NAND android on my phone which had a previously un-responsive touch screen. I thought it might be the software causing the screen to stop working but after android booted, all I got was a pretty locked and frozen android home screen. To get it working, all I did was press the red "end call" or power button very hard and voila, screen responds!