[Hero CDMA Themes and Apps] TrevE:
*sigh* sprint is clueless too. Telenav told me sprint must enable premium. Just got off a chat with sprint and they told me only 2.1 is available and to bring my phone to a repair center. Waiting for a call back from a manager.

Customer

Initial Question/Comment: Sprint navigation vs sprint navigation premium on HTC hero. Called telenav and they told me I do not have premium on my account

Customer

ok if it helps i am looking to get 2.8 premium as I think i should haev on my account seing its simply everything right?

3:24:35 PM Customer

http://navigation.sprint.com/devices.html has the difference between 2.8 and 2.8 premium, im looking for the speech input specifically

3:25:03 PM Customer

telenav said its not on my account and to contact sprints account team to get it added

3:25:36 PM AgentMicaela A.

Jonathan, the difference is this:

3:25:56 PM AgentMicaela A.

My apologies, T. My last customer was Jonathan.

3:26:56 PM AgentMicaela A.

Telenav Lite is for non-smartphones. The Telenav that is included with the Hero is full functioning, which can also be considered "premium".

3:27:24 PM Customer

ok, on that website theres 3 versions though, 2.8 lite, 2.8 and 2.8 premium

3:27:40 PM Customer

the difference between 2.8 and 2.8 premium is speech input, weather, commute alerts

3:27:50 PM Customer

i am missing those features on my htc hero

3:28:25 PM Customer

telenav told me its because i do not have premium flagged on my account, and sprints accounting team needs to do it

3:30:51 PM AgentMicaela A.

One moment please.

3:31:28 PM Customer

sure

3:33:11 PM AgentMicaela A.

I do apologize however not able to flag your account as premium.

3:33:31 PM Customer

well how do i get the extra features?

3:34:13 PM Customer

your offering sprint navigation right, you have it documented on your website theres 3 different versions, theres got to be someone that knows how to get the different ones right?

3:36:48 PM Customer

http://navigation.sprint.com/devices.html is the page i am refering to if you did not see it from earlier part of conversation. I want my account to go from 2.8 to 2.8 premium so i get the speech input.

3:39:41 PM AgentMicaela A.

One moment please.

3:43:22 PM AgentMicaela A.

Thank you for your patience, I will have that information shortly.

3:43:31 PM Customer

ok

3:54:29 PM AgentMicaela A.

Thank you for your patience T. I have accessed the link that you have provided. I am showing that the only version that is available for the HTC Hero is the Version 2.0. The premium service is not available to your device.

3:54:52 PM Customer

thats incorrect though, 2.8 was pushed out yesterday

3:55:08 PM Customer

i had 2.1 on my HTC hero, it asked for an upgrade

3:55:23 PM Customer

i upgraded and now a friend has the same phone and his says 2.8 premium

3:55:31 PM Customer

is just regular sprint navigation

3:55:50 PM Customer

*mine is just regular sprint navigation

3:57:40 PM AgentMicaela A.

After researching the link that you have provided the only version for the HTC Hero is the version 2.1. Your current plan includes the regular sprint navigation.

3:58:03 PM Customer

i would like you to do some research internally then. 2.8 is on my phone from an OTA sprint update

3:58:25 PM Customer

if you are putting software on my phone _someone_ needs to know something about it

4:03:56 PM AgentMicaela A.

T, I completely understand. Since we cannot examine the device and the software that is on it, I invite you to visit our Sprint Repair Center, and a trained technician there will be able to assist you. This is simply an issue for which those employees are better trained to handle and advise of.

4:05:36 PM AgentMicaela A.

May i ask if you have any further questions for me today?

4:05:37 PM Customer

i would like a call from a manager. I am not the only one with sprint navigation 2.8.

4:06:15 PM Customer

there is plenty of people with 2.8 on the htc hero, here is 34 posts on people talking about it since febuary 17th http://community.sprint.com/baw/message/150599

4:06:53 PM AgentMicaela A.

I will be happy to advise your request to a manager however they would recommend for you visit the nearest repair center for further assistance today.

4:06:55 PM Customer

http://support.sprint.com/support/a...for_your_device/case-cx832318-20091002-133455 even states late febuary 2010, obviously someone needs to know how to do this

4:07:15 PM Customer

the phone is not in need of repair

4:07:30 PM Customer

so please, i would like a manager to call me