[Nexus One General] mgear356:
i e-mailed google and this is their replies..

Frankly speaking i am not impressed.

---------- Forwarded message ----------

From: The Android Team <android-support@google.com>

Date: Sat, Feb 6, 2010 at 4:17 AM

Subject: Re: [#588942783] Problem with Noise canceling mic

To: xxx

Hello xxx,

Thanks for your note.

We understand that you would like to turn off the noise canceling mic on

your Nexus One phone.

However, there is no such option available. We apologize for the

inconvenience faced.

Please feel free to write us for further assistance.

Regards,

The Google Team

Find answers, ask questions, and share your expertise with others in the

Nexus One Help Forum at

http://www.google.com/support/forum/p/android?hl=en

Original Message Follows:

------------------------

From: xxx

Subject: Re: [#588942783] Problem with Noise canceling mic

Date: Thu, 4 Feb 2010 22:59:22 +0800

> Hi,

>

> Please understand that this is not a hardware issue.

> I have no problems talking normally.

>

> *Please give us an option to turn off this noise canceling mic. That's

> what I am asking for.*

>

> Can u get it?

>

> Regards

>

> On Wed, Feb 3, 2010 at 7:52 PM, The Android Team

<android-support@google.com

> > wrote:

>

> > Hello xxx,

> >

> > Thanks for your email.

> >

> > We're sorry to hear that you are experiencing issues with your Nexus

One

> > order.

> >

> > If you find that your phone or accessories are not functioning

correctly,

> > you may be able to get a replacement or initiate a repair according to

the

> > Nexus One Warranty. Here are the commonly asked questions around the

> > warranty procedure:

> >

> > How can I initiate a warranty repair?

> > The first step is to request a ticket number by calling HTC, the

number

> > for which can be found on the HTC website here:

> > http://www.htc.com/www/support/nexusone/

> >

> > An HTC representative will guide you through the process.

> >

> > What happens if I send my device for warranty repair, and it turns out

the

> > defect is not covered by the warranty?

> > If the HTC service center detects that the device is not covered by

the

> > warranty, an HTC representative will contact you to determine what to

do

> > next. You can choose to pay for the repairs (the HTC representative

will

> > provide you a quote), or you can opt to have HTC send you back the

device,

> > in which case your credit card will be charged the round-trip shipping

> > fees, as well as an examination fee of $28.

> >

> > Please read the full details of our Nexus One Warranty information

page at

> > http://www.google.com/support/android/bin/answer.py?answer=166519

> >

> > Please let us know if you have additional questions.

> >

> > Regards,

> > The Google Team

> >

> > Find answers, ask questions, and share your expertise with others in

the

> > Nexus One Help Forum at

> > http://www.google.com/support/forum/p/android?hl=en

> >

> >

> >

> > Original Message Follows:

> > ------------------------

> > From: xxx

> > Subject: Re: [#588942783] Problem with Noise canceling mic

> > Date: Wed, 3 Feb 2010 14:38:14 +0800

> >

> > > Hello Google team,

> > >

> > > Reset was done and its still the same.

> > >

> > > Please don't advise me to do a hard reset next cause *this is not a

> > software

> > > problem.*

> > >

> > > I have also applied the OTA patch and no change.

> > >

> > > Allow me to recap the situation, quoting from my forum post,

> > >

> >

> >

http://www.google.com/support/forum/p/android/thread?tid=393cb0018c619122&hl=en

> > > *

> > > "I have tested it by using my house phone.

> > >

> > > First i mute my house phone's mic and my ears are on the housephone.

> > >

> > > Next I place my phone on the table, like 7cm away from me.

> > >

> > > then spot the difference in clarity and loudness between normal

talking

> > and

> > > on speaker mode on your nexus one.

> > >

> > > Try it..

> > > I dont think its a faulty batch.. its more of the noise canceling

mic

> > > working 'too hard'..

> > >

> > > My logic is using loudspeaker, nexus one will disable the noise

> > canceling

> > > thus an increase in voice quality..

> > >

> > > Google employee, correct me if i am wrong.."

> > >

> > > **What I cant understand is the difference in voice quality with

> > loudspeaker

> > > mode and normal talking.**

> > >

> > > Please give us an option to turn off this noise canceling mic.

That's

> > what I

> > > am asking for.

> > >

> > > **Thanks**,

> > > **xxx

> > > *

> > > On Wed, Feb 3, 2010 at 10:22 AM, The Android Team <

> > > android-support@google.com> wrote:

> > >

> > > > Hello xxx

> > > >

> > > > Thanks for your reply. We apologize for our earlier response.

> > > >

> > > > We understand you are facing issues with the noise cancelling

> > microphone

> > > > in your Nexus One phone.

> > > >

> > > > We request you to restart the phone. If the problem persists feel

free

> > to

> > > > write us.

> > > >

> > > > Regards,

> > > > The Google Team

> > > >

> > > > Find answers, ask questions, and share your expertise with others

in

> > the

> > > > Nexus One Help Forum at

> > > > http://www.google.com/support/forum/p/android?hl=en

> > > >