yashsingh1/xdaforums huggingface dataset:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
HTC's Answer

Hello All

After starting this thread I did not expect to see so many users who, like me, think that HTC Messaging is atrocious, slow and dysfunctional.

I sent a message to HTC support referring them to this thread, explaining that there is a growing number of end-users that seem to dislike their messaging app.

They replied with a request for my phones serial number and a standard "we can refer your problem to a technician..." So referring this problem to HTC support is obviously pointless!

Does anyone have an email address of a more important person/group within HTC that would listen and act on our issues? I think we should take it to the next level beyond XDA to HTC.

I would welcome any suggestions.

Cheers

Aussie :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] :
I agree completely, however the main issue is that there is no official ROM with Sense 2.5 for Topaz, so it's a bit hard to complain about messaging in it being useless :D
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] hellocourage:
Well, I guess someone, an expert to address this HTC messaging issue. Save the Topaz users !! :D
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
God knows why HTC does (or does not do) it. :rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
Well, Almost

Hi

I think there is a Sense 2.5 for the Topaz.

This was released by HTC not long ago: http://xdaforums.com/showthread.php?t=629652

This beta or official ROM has the same problems with HTC Messaging.

Cheers

Aussie :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] psion_2:
Still need confirmation

After some days with my experience described in my first post (watch quote below), i still have no problems with messaging in sense 2.5.

And I can now confirm that this is related to the disabled PIN-Code followed by a restart of the phone.

I think it has to do with the start sequence of the different tasks, when starting windows. Perhaps something is interrupted by waiting for the user to input the PIN.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
No Pin?

Hi

I will try this. Only problem here is that this leaves my simcard unprotected if I lose my phone.

Not the best bugfix.

Cheers

Aussie :confused:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Confirmed otherwise, got nothing to do with PIN-disabled, my friend. Well, according to my experience though. :confused:

Besides, the Android thread mentioned something about sleep mode if I recall.

+1 on that.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] psion_2:
Exactly!

But after the Phone has started (with disabled PIN), you can again enable it.

I know that this is nothing for people who power off there phone min. once a day. But in my case I never turn it off unless the battery is empty.

Messaging however still works perfectly for me :D
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] emx_o:
the cursor still jumps back 1 sign to the left while typing on tess prime II

but the other problems are gone
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] malatest:
solved

I solved this problem changing htcmessaging and htcmessage packages (Leo)by Topaz MMS_Arcsoft and htcmessage. Messages work fine. Good luck
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
which problem exactly are you referring to? mine is that restored messages via PIM Backup (700+) has glitches, cannot rethreaded properly, slow if I try to delete....

please elaborate and share with the chefs if you don't mind, malatest. :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] brysonwong:
i'm using SPB Backup and everything went smooth. i think pimbackup should be updated.?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
i'm into freewares. :p
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] :
It's the same problem if you use MyPhone message backup, so it's HTC Messaging that's screwed up and unuusable. If you disable it to use WM messaging then you don't get correct threading. This only appears if you have more than a hundred text messages though, so that's probably why you haven't seen it.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
thanks for the info, Zamboney. I thought using MyPhone will sort things out, apparently that's not the case.

...come to think of it. 100 messages are not that much of memory. htc messaging is really something! :rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
The horror continues, Please someone open a case with HTC and escalate to their highest management and engineers!!!
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Poodlemastah:
MyPhone works perfectly here, threading and everything.. Strange.

Using latest energyrom
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
how many messages that you've restored? how many messages are in your list of messages? curious about the number of messages....:confused:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Poodlemastah:
Well, I have like 1500 restored, about 750 from one thread.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Briefcase:
I got sick of this HTC Messaging app too... Tried a lot of suggestions but it's just rubbish. Today i decided to dump manilla completely. Found a really great rom from chris5s ( showthread.php?t=599643 ), just take the Titanium version of 23534. After importing 600+ SMS Messages using PIMBackup everything is still really fast! View my comment in that thread ( showpost.php?p=5669538&postcount=74 )

It's not the solution but i'm happy. Eye candy is nice but if it makes you lose productivity it has to go!

P.S. Sorry for not making the links clickable but i got this warning: 1.To prevent spam to the forums, new users are not permitted to post outside links in their messages. All new user accounts will be verified by moderators before this restriction is removed. :(
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
Did you guys install the fix from HTC?

I installed it on the ROM in my sig and do not have any issues.

I have about 1000 msg but have not restored them from My Phone or PIM restore.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] :
Do you actually use Sense 2.5 with those 1500 messages? For me with 1100 it's unusably slow. Skips letters when writing etc. If I disable Manila messaging then the threading is all ****ed up. I've tried many 2.5 ROMs, so it's not ROM specific, but HTC messaging specific. Really need a working solution!
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
HTC Contact?

Does anyone have details of an internal contact at HTC so we could let them know about crappy HTC Messaging? Its the only way to try and fix this.

I would be happy to contact them myself.

Thanks

Aussie :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Poodlemastah:
Yes, I guess I'm just lucky or something. A thread with 750 messages was no problems, the only bad thing is that if I want to read a really old message, it takes a long while for it to load. But it doesn't lag while loading.

Well, it isn't rom specific but there are a lot of different builds of HTC messaging floating around, I think I found a good one. (Version 1.5 build 2011.2515)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Well, if you refer to another post from within xda-developers.com, it's okay, it's not considered as 'outside links' per se.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Wow, you're really lucky! :eek: btw, do you also restore appointments and contacts? From my experience, the trouble starts not after restoring, but on the usage thereafter (sending, deleting, etc makes the threading process messed up somehow).

I install the fix, Bruce, to no impact whatsoever.

So do you actually restore those 1000 messages? With what? And do you also restore contacts as well? Hmm, interesting...:confused:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Briefcase:
I just copied the links from my address bar and pasted them in my post (with ... ubb tags). It then came up with this message.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
You can for example use the word: please see this thread. Then highlight the words "this thread", click on the icon with chain-link, then paste you're copied url to the pop up box), so when ppl click on the word 'this thread' it will go to the url automatically. :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] malatest:
My problem was that I wasn´t be able to send messages with Manila 2.5 and htcmessaging. I replace htcmessaging with Topaz Arcsoft MMS and Leo htcmessage for Topaz htcmessage packages.

I use XDA_UC package and I haven´t any problems restoring messages via PIM Backup (I haven´t 700 messages :eek:)

Best regards
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
How well does your solution work? Can you please provide instruction and detailed links. Searching your post doesn't produce resolution.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Very interested, too.

My last attempt was to hard reset (twice) a 21892/2.5.20113030/2.53 ROM and did not install any 3rd party app nor restoring any text messages or appointments....several hours of use (heavy texting), I confirm that HTC Messaging is still a world-class rubbish app, not the ROM :rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] bilal671:
Ditto as well. I text a lot and texting with this HTC Messaging is a complete nightmare. I did first try at first to restore my msgs, which were over 3000 lol..didnt go very well so i just deleted them all and started again. Was on my friends iphone recently and the messaging interface is just so much better and not at all laggy with over a year of messages on it...
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] orouborus:
yup htc messaging for manila 2.5 sucks. im having difficulty with it and it is so annoying! tsk. pity, rom is very nice and stable. :(
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] 100thMonkey:
found this in another thread http://xdaforums.com/showthread.php?t=636045&page=11

could be interesting...
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] zedrickc:
wt abt the 2012 messaging client? it seems better
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
Come on community and cooks, lets figure something out here to save this device.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
HTC Contact

Hi all you disgruntled HTC Messaging users.

There must be a contact at HTC we can email to explain how we think HTC Messaging is CRAP!!

maybe they will release yet another sms fix or maybe some smart cook(ie) can improve the existing version.

So far the latest NRG's ROMS (without maxmanila or CookieTabs) have the best HTC Messaging (older version but works ok).

Linking people to Facebook slows the app down too I think.

Cheers

Aussie :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
this may or may not be helpful. I've just found out that using PIM Backup, I'm only supposed to restore messages, after I restored the contacts and calendar/appointments via outlook (activesync) beforehand. need testing for a couple of days for its stability.

nevertheless, you're right aussie, htc messaging is still world-class rubbish of the year, and no one at their hq seems to care. :rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
Unusable Rubbish is HTC msging. Everyone is reminded of this everyday who is affected by the tragedy.

Moving forward, If confirmed no patch of fix from the cooks and user of the XDA community, we must engage HTC teams. Enough talk, lets move toward resolution.

Thoughts, comments on best direction?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Stop buying HTC devices will send them a shock storm, I believe. :D
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] PhilipL:
Hi

Just to add upgraded to shipped 2.5 ROM and came here to look for a solution to HTC Messenger in 2.5. It is horrendous to use.

The issues/problems:

1) Slow, doesn't keep up with my typing and often misses a space.

2) While typing it often jumps back and selects the message before and I can't type any more until I go back into the new message box.

3) Trying to select text to delete moves me away completely to other screens as it reads it as a swipe!

4) Generally slow. No one at HTC could have tested this with real users, if they did they would know it isn't good in anyway shape or form.

Regards

Phil
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BeeGee_Tokyo:
In my humble opinion, HTC does what other SW companies do as well. They select Beta-testers and collect the feedback and improve, before they finally release the SW.

And the Beta-Users are we at XDA-developers, Darkforcesteam, MyPPC.it,.... and the feedback form are the forums.

None of the Topaz ROMs with Manila 2.5 are officially out and available on their websites.

How do you people expect to get support?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
The highlighted is the bottom line of all things: it's not official.

Later, newer devices are the only ones to support official Sense 2.5.

It's just a poor sales tactic, executed over and over again:

buy our newer, faster device(s) that support Sense 2.5, officially

.:rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
Almost Official

Hi BeeGee (firstly thanks for the help and service you provide here at XDA, you've helped me out a few times!)

Topaz ROM with Manila 2.5 almost official (see http://xdaforums.com/showthread.php?t=622436 ).

In seeing and using current 2.5 Manila ROMS we can presume that the Topaz 2.5 Manila ROM, once out of beta, will have the same awful HTC Messaging and hence the sms, lag and dysfunctional problems of all other Manila 2.5 ROMS.

That is, I dont see HTC suddenly making a usable and bug free and fast and functional HTC Messaging just for the official Topaz ROM!!!

Not even HTC are THAT good. The official Topaz 2.5 Manila will have ****ty sms just like all the others. So why wait til we officially see rubbish? If we let HTC know now then perhaps they can start to clean up their woeful apps sooner, rather than later. Afterall we have enough end-users complaining for them to take notice.

And anyway I hear that many people with other HTC phones also dislike HTC Messaging. You would think that by now HTC would be working on a new improved version... and fast! Mmmm Sony Xperia 10 is looking good!!

Cheers

Aussie :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
As dysfuntional as the Olympics Torch Pillars....

.....go figure as why HTC still hasn't done anything about it. :rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
bumpbumpbump
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
helpless.

hopeless.

:(
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
Cooks,

Why do you all continue to include the faulty htc messaging!?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] MasK:
Erm.. the latest EnergyROM with Manila 2.5.2011 seems to have sense 2.1's messaging.

I know it's different, coz what I see in Dutty's ROM and a stock Leo device is the slow HTC messaging.

Correct me if im wrong.. perhaps the official Topaz/Rhodium Sense has a faster messaging?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Exca:
I have a rom with htc messaging listing ALL past messages to and from a person on 1 page in my conversations. This causes a slow input and slow loading times. Although i remember the HTC messaging also working in pages just als WinMo messaging, and it went alot faster. I have Dutty's latest rom now, was it a tweak i applied back then or not?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
Is there absolutely no work around to this?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] aussie1234:
Workaround

Try NRG (Energy's) latest 2.5 March 9 ROM. Its a very good workaround.

HTC messaging in other ROMS remains atrocious.

Other workaround, avoid HTC..

Cheers

Aussie :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Sadly, couldn't more agree with the highlighted sentence above. :rolleyes:

There's nothing any chef could do, htc messaging in Sense 2.5 is flawed no matter which build/version there is. :(
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] slapnutcity:
The only thing a chef can do is include the 2.1 Messaging software instead of 2.5's. I don't think it is without flaws, but at least it works better for me than the 2.5 Messaging Client...
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Willits:
I have disabled the HTC messaging with this solution:

http://xdaforums.com/showpost.php?p=5673798&postcount=387

Works great on stock 2.5 French rom :D The only bug is that if I select a favorite contact, sense restart and then it is ok (it does not restart anymore normally until next soft reset)

And now my Topaz is near perfect :p :cool:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
Disabling HTC Messaging (saying the name gives me goosebumps :eek:) means activating WM Messaging?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Arie_Nu:
Solution

Just use one the the latest Energy Roms, this contains the fast sense 2.1 messaging all problems solved.

No bubble counter problem, they disappears when you read the sms, no flashing led, also stop flashing after you read the sms.

I'm very happy with this ROM,

Greetz
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Willits:
Yes, the cab re-activate the WM messaging, and it is awesome. It is not perfect (one or two little bug) but it works fine.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] mastawindu:
How about the notification bubble on the sms icon ? is it still working ?

How about the notification led ? does it stop blinking when sms is deleted ?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
One thing I've been noticing and bugs me about HTC Messaging (Sense 2.5) is that when you go to 'All Messages' and tap on one of the threads, delete one of the messages, the number of messages indicated within the parentheses next to a contact's name remain the same.

Couldn't more agree with you, slapnutcity, hey it's like nicotine patches are better than smoking cigarettes. ;)

I don't notice the notification bubble or notification flashing LED bugs anymore as mastawindu mentioned, thank God. :)

As the number of messages increases to more than 20, usually HTC Messaging starts to act funny. Reallly, it's a piece of rubbish.

WM Messaging, while working, is ugly. Well, at least it's working. But sometimes the threading of messages could be erroneous.:rolleyes:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] mastawindu:
Hi,

I just tried the mod by thinkblu, see my comment at the end of my post.

Works for me thank you.

Issues : - No more notification bubble when a sms is received

- No more flashing led when a sms is received

- No more delivery report (no way to activate that again after having installed the mod)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
so, Mastawindu, this Enable MS Messaging Client cab mod/tweak re-enable WM Messaging thus replacing HTC Messaging, is actually the same as Zenyee's/zenkin's, only work better with later ROMs?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
This fix worked for me, for the most part.

Also, i am not sure if it is specific to the Pure.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] mastawindu:
Exactly ! it does the job without bublle bug (no bublle --> no bublle bug) and the led bug (same system).
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
just install the cab? :confused:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] craiglay:
I've been studying the HTC messaging application closely with various Manila editing tools in an effort to improve the conversation window issues. I rather like the application as a whole but feel its terribly let down by this issue. I've made some registry tweaks to make it look and feel nicer but really want improved performance!

I have observed:

1. Composing a new message has a tiny amount of lag when typing, doesn't miss punctuation or spaces and is ok to work with (not as good as some 2.1 implementations though :) I type very quick!).

2. Loading a conversation window: not only does this load up the entire conversation without fail (which takes ages), it also highlights the last message which disturbs typing! HOWEVER, try this.. Load a really long conversation (100+ messages) and leave until it highlights the newest message (should take a while!! but its finished at this point) close the message then return to home screen. Load the same message again but immediately hit "menu" then "delete items" You'll find the whole conversation has been loaded much quicker than the main window! Could the displaying of the conversation be what slows the window down?

3. Loading a conversation window, waiting for it to highlight the newest received message (which happens when its finished building the conversation) then typing.. There is still an unacceptable typing lag which means words are joined together, spaces and punctuation are in the wrong place etc.. Also, scrolling through the conversation is extremely laggy.. Again, Could the displaying of the conversation be what slows the window down?

So.. I've been looking at how this screen gets built and rendered in an effort to improve it without much luck so far.. anyone else got any ideas?

(Downgrading to Manila 2.1 or using the various hacks to impose 2.1 with WM messaging doesn't count!! Already thought of that but like Sense 2.5 too much!)

Craig
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
what does cab do?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
Not sure, its from official patch HTC, I suspect it reorganizes the SMS in a way to avoid lag.

Also, i am not sure if it is specific to the Pure.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
;)

Ofcourse.

Also, i am not sure if it is specific to the Pure.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] cryst_666:
It must be because i can't load it on my topaz! It gives a device model error
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] belumada:
WM messaging on TouchPro2 with Sense

Hey guys just wondering if it's true.

I read the this article at pocketnow:

Sense for Touch Pro2

Please read the comments. It seems that HTC disabled its messaging application and reverted back to WM messaging for the Sense in Touch Pro2. However, what confuses me is that why it isn't implemented as well in Diamond2 though it has similar spec with Touch Pro2?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] craiglay:
Its also a newer build of Sense, we have 2.5.2011.3030
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] craiglay:
Fixed :)

I've now learnt to cook and after several trial and error flashes, managed to produce WM messaging 2.1 style in Sense 2.5 based on Manila from the Sprint Touch Pro 2 ROM.

All notifications work properly, dismiss properly and FINALLY I can type without lag :)

I've build a new ROM which is unchanged from stock other than Manila, I'll test it thoroughly then see if I can upload it for all to enjoy.

Craig
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Chef_of_Sweden:
Sounds great!

Impressive Craig, please keep us posted.

/C
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] BumAround:
But WM Messaging is ugly, somehow. :(

Well, why HTC cannot produce a decent working messaging app in their Sense 2.5. Mind boggling....
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] TurtleTech:
Can you provide more information.