yashsingh1/xdaforums huggingface dataset:
[Nexus One General] ilanad:
This just popped up on the T-Mobile forums...

"Nexus Webconnectivity Issues: 1/29/10 (starting around 3:30am cst)

There is apparently an issue going on with web connections that started around 3:30am cst today. A phone call to T-Mobile tech support got routed to HTC tech support, and they are well aware of the issue. They say they have been flooded with calls regarding the issue. As of 6:30am, they have no idea what is causing the problem but are looking to the issue. They hope to get the issue resolved as soon as they can identify the problem. If anyone representing T-Mobile can get us more information, it sure would be appreciated. Tech support was rather vague."
[Nexus One General] dave98rt:
Just out of curiosity, is anyones nexus 1 receiving data on T-Mobile right now?
[Nexus One General] ilanad:
Only via WiFi
[Nexus One General] The_Adjudicator:
webConnect data plan

Same thing just happened to me at about 7:45 am. It was working fine earlier this morning, then suddenly I get the webConnect data plan message and it won't connect over 3G or Edge. I live in Indianapolis, IN.
[Nexus One General] Freezey:
Wow why now,when I'm ordering mine today. =/

Something tells me that its a scheme of them trying to lock everyone into that awful 500a month 80 dollar plan...
[Nexus One General] briangnyc:
Same Issue in NYC as well!

I have called T-Mobile and HTC. This is without a doubt a TMO problem and the reps have no clue! All they do is switch you over to HTC Tech support, lol! The endless loop until someone figures out whats wrong.

Out of curiosity, are those that are having problems currently enrolled with the G1 data plan? I am still using my older G1 data plan for 24.99 per month and was told I did not have to change my plan.

Also, its not totally out. My VOIP software is working and connecting fine. Seems to be only web browser.
[Nexus One General] krohnjw:
Getting data on my Nexus One - 3G Outside of Chicago Android data plan.
[Nexus One General] JonInAtl:
Same problem in Atlanta
[Nexus One General] ilanad:
Definately the broswer. News/weather widget works till you try to get to the full story, then craps out. Ohm, market is broke too.
[Nexus One General] JonInAtl:
So it twitter connectivity via API
[Nexus One General] briangnyc:
I'm thinking Old Data Plans are the problem!

I am thinking the only N-1s with a problem are G-1 converts that have older "cheaper" data plans. TMO can't force you out of that plan but maybe they tried switching something and forgot to include that! Maybe a stupid idea but it is a feasible one. The newer "android" plans are alot more money!
[Nexus One General] ilanad:
I'm on the android plan and not working
[Nexus One General] The_Adjudicator:
Maps and G mail also broke.
[Nexus One General] karnovaran:
Everything seems fine on my EM+ plan with free myTouch internet add-on. This sounds like a plan issue, as the same thing happened with the Ion last summer.
[Nexus One General] jhax01:
Dead in Dayton Ohio. I'm on the old total internet plan.
[Nexus One General] SylencedOne:
I have the Even More Plus Plan $59/month and this just started happening to me this morning. They told me my plan was fine and to call back on a different phone to troubleshoot. Seem like a waste of time since this is obviously a larger issue.
[Nexus One General] krohnjw:
It likely won't fix the problem you are having, but it may assist them in discovering what the larger scale problem is.
[Nexus One General] SylencedOne:
I think it's just early for me. :) Calling now....

UPDATE 1

So T-Mobile will not acknowledge the issue. All technical calls into T-Mobile are automatically re-routed to HTC. HTC says that this is a T-Mobile issue. (It's very unlikely that all our devices failed simultaneously). :)

I called back into T-Mobile and they will not escalate the issue internally, instead the customer support rep wants to transfer me back to HTC.

Talked with HTC again, they CONFIRMED it was a nationwide data outage for T-Mobile. He said if anyone calls in and gets transferred to HTC, they will find out the same information. T-Mobile is scrambling to figure out the issue now and get it resolved.
[Nexus One General] Over Achiever:
Internet dead for me too in Toledo, OH. I think since this is a widespread problem I'll just wait until it's resolved. WiFi works for now.
[Nexus One General] icon57:
dead here in florida too
[Nexus One General] dave98rt:
I'm on the android plan too and mine is not working. Is anyone on CM 5.0 having problems with the internet? I haven't rooted mine yet.
[Nexus One General] jankyboy:
Yep, CM 5.0 beta3 - dead here in Colorado, too.
[Nexus One General] Huascar82:
Same issue for me (philly PA). Worked last night, open doggcatcher today in the morning and gives me webconnect for all my podcasts (once they updated). Maps dont work, web dont work (other then googles search engine), market dont work. Old G1 working fine.
[Nexus One General] ralexand:
Location: DC area

Plan: Even More Plus Plan $59/month

When: 815 AM EST

At 800 it was working fine, then 815 I started to get the same problem. Can't even send a text message.

Only found out when trying to use the voice-to-text feature which has to connect to the internet (which of course makes this problem compound).

This sucks, hopefully T-MO can prorate some of my bill. Of course, I think it's because of that reason that they are passing the problem to all other parties involved (Google/HTC).

EDIT: Back up and running as of 12:45 EST -- seems like problem's fixed for everyone
[Nexus One General] jsurles:
Same thing in Houston, TX

Phone: Nexus One

Rooted: No (t yet)

Plan: Even More Plus - Family - Unlimited everything (android unlimited web, as well)

Subsidized: Nope.

N1 is dead except on wifi, other family units on G1's working fine. Grrr.
[Nexus One General] mightykc:
I just called T-Mobile customer care and my call was transferred automatically to HTC support. I explained the situation and he said the T-mobile network is down right now and it is a known issue. He said that it should be back up in the next few hours and to refer to the Google forums for an update.

He then tried to sell me on the get more plan.... the nerve of some people.....
[Nexus One General] BrotherG:
Wow im having thie same issue here in virginia
[Nexus One General] ralexand:
Wow, that is bad tact. What happened to the "Get what I pay for" plan?
[Nexus One General] hondasr:
In Puerto Rico same problem.
[Nexus One General] duglas:
I am in Chesapeake VA, my Nexus One has no internet either.. Pulled the SIM out and put it into my old MyTouch and the internet works fine..

Called Tmobile and they said it is not my account and they could transfer me to a Nexus one support person but I said No because the MyTouch was working and I saw this post..
[Nexus One General] peliROJO:
Dallas, TX area. Have Android Plan originally with G1 and using Nexus One since launch with zero problems until this morning.

Browser - doesn't seem to attempt to go anywhere except wipcore.t-mobile.com/webconnect.html

Mail application - sends a little 3G outbound, nothing inbound. Shows "Connection Error" on Y! Mail. No error for Live Mail, and Gmail.

Gmail - "No connection"

News/Weather - "Sorry, network error. Please try later."

Maps - "data connection lost, retrying" with 3G up and down arrows.

Market - "A server error has occured. Retry or cancel and return ot he previous screen."
[Nexus One General] krohnjw:
Interesting as I still have full internet connectivity on a 3G connection (Web, Push email, etc). Just tested everything again and it's all moving quickly. Anyone in/around chicago experiencing this loss of connectivity?
[Nexus One General] rossiscatch:
No loss of connection in Des Moines, IA. Gmail, maps, market, and browser all working.

Unlimited smartphone data plan... on a myfaves family plan...
[Nexus One General] gtg590x:
I bought the N1 unlocked and am using a G1 data plan. Worked for the past 15 days no problems, then same connectivity issues everyone else is having this morning. Called T-Mobile and was told that I didn't have the correct data "feature" for the Nexus. The rep told me I had to switch to the google specified nexus data plan ($30 unlimited, no text). Anyone on a nexus data plan with connectivity issues or is it all the people who bought the N1 unlocked and have an old data plan?

Stock N1

G1 Data plan

Atl, Ga
[Nexus One General] da-slicksta:
OTA?

Maybe there is a OTA today but we can't get it because if we rooted our phones we wont receive it
[Nexus One General] Bicster_:
Houston, TX - I'm on the G1 plan - I have not called T-Mo yet, but I lost data this morning.
[Nexus One General] lightforce:
just lost data here in chicago
[Nexus One General] duglas:
I do have the T-mobile G1 plan on my Nexus One which stopped working but the T-mobile rep said that should not be a problem.. My plan is $350 with 5 phones.. They are going to have one pissed customer if I have to pay more for data..

Also, my Nexus One is Stock and not rooted but still no data..
[Nexus One General] SpyderMS:
Dead here in Phoenix. Tried to call T-Mobile's 611 number, which automatically redirected me to HTC! Instead tried to contact them via their Live Web Rep feature, here's how that convo went...

It's clearly not the f*cking phone!

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Before I found this thread I thought I was screwed. My phone is rooted, and wiping/reflashing Cy5.0b3 did not fix the problem. Thankfully it doesn't look like I'll have to ditch the N1 altogether if it's affecting the entire nation.

EDIT: Also, how did she know I have the Nexus One phone? If I thought T-Mobile's network was smart enough to tell the reps which phone I have, I would think that the Nexus One would also show up in my account on tmobile.com, but it doesn't, it still shows my N1. I have the feeling she's been getting a 'lot' of calls today like this, so she knows anyone with a data problem is using an N1, yet still doesn't acknowledge the issue.
[Nexus One General] lstrike:
This is specific to the Nexus One. I am fin one my N900 and MyTouch 3g swapping the sim from the Nexus. The phone shows full signal but gets the TMobile page saying you need a webconnect plan.

Something changed at around 6:15 to 6:30 eastern while i was surfing and boom out ever since. Device specific outtage ugh.

PS - i have the 79.99 plan specific to the Nexus since day one.
[Nexus One General] briangnyc:
This has nothing to do with rooted phones as other non-root users are having the same problem. I would speculate that TMO probably ran some sort of network software upgrade that only identifies Nexus One IMEI numbers and I guess it didn't go quite as planned. I'm sure they will fix it.....when they admit that something is actually wrong.

They are probably running around playing the inter office blame game on who screwed up! Once they figure that out it will be repaired!
[Nexus One General] melterx12:
... I just checked and my internet is working just fine (Android 25$ data plan)
[Nexus One General] jsurles:
Houston here also, I'm on the "updated" data plan they call the "Android Unlimited Web" and I've got the problem as well.
[Nexus One General] Bicster_:
I called 611 to report the issue and my call was dropped (3 bars, sitting here in my office.) Double fail.
[Nexus One General] webgrafix:
Scottsdale, Arizona having all the same issues as all previous posts.

G1 to N1 convert.

I can see all the NEGATIVE press brewing now against the N1 in the national media.

The funny part is... Tmobile is handing off all calls to HTC....

BUT THE MESSAGE ON MY PHONE IS A

TMOBILE

MESSAGE.... NOT AN

HTC

MESSAGE!

The URL that's displaying is wipcore.t-mobile.com/webconnect.html

How can they POSSIBLY even insinuate that this could be a "HTC" related problem!!??
[Nexus One General] lightforce:
im really pissed. Calling tmobile now
[Nexus One General] rossiscatch:
Yeah, tmobile effed something up. It's easier to blame htc
[Nexus One General] PSYCHOtcb:
I went through two different people on the support chat for about 45 minutes. They never blamed it on HTC or Google, but they are sending me to pick up a new sim from a T-mo store....
[Nexus One General] SpyderMS:
Terrible indeed... :(
[Nexus One General] awesomeindeed:
I'm in Chicago and everything is fine. I use exchange email and everything too. Posting this from my N1.
[Nexus One General] TFJ4:
It's not working in Houston...
[Nexus One General] Bicster_:
I created a poll over here: http://xdaforums.com/showthread.php?t=625278

Please keep comments in this thread.
[Nexus One General] RonnieFoxxx:
i called t-mobile... they claim i need to switch my plan and wouldnt explain why it worked until today. on top of that bs they said it can take up to 48 hours for my internet to start working. :mad:
[Nexus One General] sasha26:
in Chicago and lost connectivity about an hour ago. this problem seems to be spreading... happening at different times in different locations, which is strange... I would have expected everyone to experience the problem at the same time if tmo's servers went down...
[Nexus One General] gep642:
*Location:

Richmond, Virginia

*Internet status:

Fine so far (800kbps/300kbps)

*Model number:

Nexus One

*Rooted:

No

*Firmware version:

2.1

*Baseband version:

32.19.00.16U_4.02.02.14

*Kernel version:

2.6.29-gad36b87

android-build@apa26 #1

*Build number

ERD79

*T-mobile status:

New T-mobile customer, unlocked phone

Even More Plus/500 minutes, $29.99

Android data plan, $25.00

Information overkill? No such thing. :)
[Nexus One General] TFJ4:
for the people being transfered to HTC on T-Mobiles automated machine ask for billing...then have them transfer you around..not conveniant but it works
[Nexus One General] lstrike:
We Nexi owners made the front page of Engadget. They are reporting it as a nationwide shortage.
[Nexus One General] bradsh1:
gep642 -- and you're sure your wifi is off? :P
[Nexus One General] bradsh1:
I reported it to engadget citing this thread. Seems they took my tip cause they are using my link to this thread :P

T-mobile needs to be publicly embarrassed about this. I am a little pissed.
[Nexus One General] gep642:
@bradsh1

:-D Ahaha yep. I don't even have wifi in the area I'm at. Boss is too lazy to set it up. :-X
[Nexus One General] BrotherG:
THis is from a t-mobile rep via there forums

Re: Nexus Webconnectivity Issues: 1/29/10 (starting around 3:30am cst)

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01-29-2010 07:56 AM

Thank you so much for bringing this to our attention. We are aware that there is something going on and are working hard to escalate the issue and find a resolution.

It appears to be affecting all Nexus One users regardless of rate plan or data service, including those of us here as well. If you are able to connect to wi-fi that seems to be the only workaround for the time being.

In the mean time, please sit tight and keep an eye out here for any updates.

-Tim

Moderator, T-Mobile Forums
[Nexus One General] rossiscatch:
Weird, my Nexus is still working. Not on wifi either. :cool:
[Nexus One General] ilanad:
Wonder if some TMO techy decided to get a zinger back at Google got the 3G/EDGE issue was 'partially T-Mobile's coverage problem' .. SEE, only the GOOGLE phone is wonked.. everyone else works!
[Nexus One General] CovrtNinja:
Location: New hampshire

Plan: Even More Plus Plan $59/month plus T-Mobile Smartphone Unlimited Web

I had this problem when I originally got the phone. It made me add the smartphone unl. web to my account for $0.00 after that web worked with no issues. No other problems connecting today however.
[Nexus One General] Cheeze[iT]:
Location: Dallas, TX

EM+ Android data plan.

Still works for me
[Nexus One General] zkgbz:
ATT sim is having no issues with getting data on my nexus

its rooted with latest beta cyno build.
[Nexus One General] student.driver:
I have the Nexus One, and my wife has a G1. We have the same family plan (unlimted everything, no phone subsidy) and her G1 is online while my N1 isn't. This is in southeastern AZ.
[Nexus One General] sasha26:
I called Tmobile and the genius I talked to said Google was down!

Not a Tmobile problem, not a hardware problem...

He said his Blackberry was unable to access his gmail because of the problem...

How's that for funny?
[Nexus One General] krumb:
I, too, am in Dallas. However, I've got nothing with regards to data.

I have the Android Data Plan.
[Nexus One General] SilentMobius:
Man, it must suck to be in the US. If I found out that a UK mobile operator was trying to charge a different amount based on what phone they thought you had, I'd go nuts. I use a free Vodafone pay-as-you-go sim in my laptops mobile broadband, they don't care its not a phone.

Now for my N1 I'm off the subsidised contract that got me my G1 last year. I'm now on Vodafone for £10 (75 mins calls 250 texts) + £5 (500MB data) /month, rolling 1 month commitment. And I'm highly unlikely to use all of that (voice). That's about $28 per month after VAT.
[Nexus One General] icon57:
my tmo plan is the unlimited android plan...my wifes mt3g has no problem with data (just got off the phone with her) but my N1 is out...no data at all
[Nexus One General] david1171:
Ugh!!! T-mobile wants to meet my foot.

$24.99 G1 data plan in Alabaster, AL. Woke up to no internet.

After seeing this thread it seems pointless to call them. I have more important things to do... like write a solid argument on why they should be prorating me.
[Nexus One General] apeironer:
What I don't get is why is it that Tmobile hasn't told its customer service reps what to say yet. I was told it was going to be a few hours just turn the phone off and on and it should clear up. Others are being rooted to HTC and others to get new sim cards.

I really think that no one at Tmobile has any idea of what is going on. But I really hope the get their crap together soon cause i have to go to work. And work without an internet connection is a day in the hottest hell. not to mention I will get no texts because I use google voice.
[Nexus One General] bradsh1:
If they invent a Nexus One data plan I'm dropping Tmo and selling my phone. So tired of their phone specific data plans. TMO, YOU ARE A GSM CARRIER DAMMIT
[Nexus One General] SPAS79:
It's the IMEI?

I just spoke with a TMO customer rep and he updated the IMEI they have in their database. They had my old G1 IMEI registered and now they are updating it with the new one. He said a couple of hours before it starts working again. I hope so, I'm so pissed at this... Why would you care what phone one has... I just want to get back to Italy now. Land of unlocked phones and matched data/voice pay-as-you-go plans. Matched by ME...
[Nexus One General] loeserlegal:
I called T-Mobile who told me they were aware of 3 outages in Houston but told me to call HTC to make sure it wasn't a problem on their end. HTC then told me that they'd been getting calls about the problem since 4:30 a.m. EST and thanks for calling. Great.
[Nexus One General] Carloswithac:
I had internet until I rebooted my phone this morning. :(
[Nexus One General] archboy69:
That is what happened to me also. I was using it fine this morning and the phone just rebooted. That freaked me out. It came back on and no internet connection even though I have 3G and 4 bars. I have the even more plus so I know I get internet. It would be crappy if TMo wanted more money and expect us to add on some additional 'internet' plan.
[Nexus One General] JJMiller35:
Not working in Oregon

Nexus one

New T-mo Plan $80.00

New Sim

Internet worked fine, minus know 3G problems until now.

Frustrating being a new customer of T-Mo and NOT impressed.
[Nexus One General] jankyboy:
I doubt it's an IMEI issue... I had them update my IMEI number just after I bought the N1 (day of launch), so they have my correct number and I still have no internet access.
[Nexus One General] SPAS79:
Ok so they really f@@ked up something or are sc@@@ing us...
[Nexus One General] icon57:
same here....
[Nexus One General] Nexus Knight:
Orlando Here

No data coverage here :/
[Nexus One General] SPAS79:
This sucks...
[Nexus One General] JoshHart:
Sacramento, CA been usin it all morning including now, no problems.
[Nexus One General] gtg590x:
I'm getting more 3G bars than normal in my office now, but still no data on the N1.

T-mobile will let me connect to their site using my N1 browser, but if I try to go to any other site (google, wikipedia) I get the T-Mobile wipcore redirect page.
[Nexus One General] kron2:
Not working in Massachusetts. This has To be T-Mobile I am not going to pay more for the same data plan
[Nexus One General] melterx12:
why is everyone not getting data except me?? Everything is working 100% on my Nexus One.
[Nexus One General] whoa718:
I'm in Brooklyn NY data is back
[Nexus One General] sasha26:
reboot and then tell us what kind of data you get...
[Nexus One General] jacksonj51:
San Diego, CA working perfectly fine for web, data, calls, all on 3G
[Nexus One General] gep642:
I've rebooted and my data is still fine.
[Nexus One General] heroskyy:
i had data service just fine until about 10 am Eastern Time. Since then though, ive had the same WipCore message as everyone else...

anyone have any idea on what going on?
[Nexus One General] icon57:
reboot your phone...see if you still have data
[Nexus One General] Carloswithac:
Data just went back up for me. Wonder what the problem was.
[Nexus One General] mcmexican:
Ha and I left ATT and the iPhone for bad service. Guess I learned my lesson and should have bought a droid. Anyone want to buy a unlocked rooted Nexus One.

-McMex
[Nexus One General] booloobunny:
As the original poster I just wanted to say after another reboot I now have my data up and running. Looks like it's getting fixed up.
[Nexus One General] gtg590x:
Same here in Atlanta. Rebooted 30 seconds ago and data is back up.
[Nexus One General] mgorman:
I talked to a TMO rep who talked to her supervisor who said they got an internal e-mail from Google stating that it's something with Google and that they're working on a fix and that it should be back up and running within a couple hours.
[Nexus One General] ilanad:
Data just came back in West Texas.
[Nexus One General] mcmexican:
I am in Los Angeles and the reboot restored my data service. Though I am still not happy with Tmo attitude on outages.

-McMex
[Nexus One General] icon57:
data back up and running here in florida again!
[Nexus One General] student.driver:
SE Arizona is back up. I just bounced data via airplane mode. Working fine now.
[Nexus One General] SPAS79:
Data back in El Paso. *Phew*
[Nexus One General] fmcgirt:
Back up in ABQ, all fine after reboot.
[Nexus One General] hondasr:
Nice is working fine on Puerto Rico too. Yea
[Nexus One General] SylencedOne:
Can anyone else confirm this or provide more information? I'm surprised this could be a Google issue all of the sudden. Seems more likely someone made a network configuration change on the T-Mobile side that left the Nexus devices out.
[Nexus One General] mysterioustko:
I am back up and running now (Atlanta)
[Nexus One General] BrotherG:
Back up here in VA after reboot. Still getting the flip flop 3g to edge to Gprs
[Nexus One General] krohnjw:
This seems odd to me as well - it's not as if all data requests are being routed through a proxy maintained by google (afaik) - so it seems odd that it would be a google issue.
[Nexus One General] JonInAtl:
Back up for me in Atlanta as well
[Nexus One General] lightforce:
back up in chi town
[Nexus One General] Know-Fear:
Back up in Huntsville, Al.
[Nexus One General] IT Rider:
Data back up in Chicago - Like the others, reboot was required.
[Nexus One General] SylencedOne:
Back up in NC.
[Nexus One General] student.driver:
You can just go to airplane mode and back to normal, and that should address it as well. I was listening to music at the time and didn't feel like rebooting it. :)
[Nexus One General] Mactagonist:
Back up in NYC!!

EM+ plan with Android Web, N1 from the first day, stock.