[TG01 ROM Development] adzman808:
here's my conversation so far

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From: Toshiba Support [mailto:toshibasupport@uk.wdsglobal.com]

Sent: 18 February 2010 15:54

To: Bonn, Adam

Subject: 100218EM14490725

Dear valued Toshiba customer

Thank you for contacting Toshiba Mobile Communications.

You would need to do a hard reset of the phone – please see the user manual for a hard reset. Make sure you backup any data first as the hard reset will return the handset to the original factory settings and delete all your data and settings

Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries.

Best Regards,

IT Technical Support

Toshiba Mobile Communications,

T: 008000 505 2006 - International free phone number

T: 0044 207 111 0990 - Please use this number if your country does not support the free phone number

E: customer_operations@toshiba.co.uk

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From: Bonn, Adam

Sent: 18 February 2010 16:03

To: 'Toshiba Support'

Subject: RE: 100218EM14490725

Hi Toshiba support,

Thank you for your prompt response.

I’m afraid that I’ve tried a hard reset (3 times) & this didn’t work….

Talking to other TG01 owners on various internet msg boards I see that the problem I have is common amongst TG01 users across Europe – be they Orange UK handsets or handsets from Germany/France/Italy.

Many people have logged calls from these countries (to you) & I’ve seen posted responses from Toshiba’s IT Support teams that suggest there is a software update or revised radio stack that is due to be released that should resolve this issue.

Could you please advise me what I need to do in order to receive this update?

Many thanks & best regards

Adam Bonn

Senior Desktop Analyst

T-Systems Ltd

A Deutsche Telekom Group Company

Futura House, Bradbourne Drive, Tilbrook, Milton Keynes, Bucks MK7 8AZ

e-mail: adam.bonn@t-systems.com

Internet: http://www.t-systems.com

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From: Toshiba Support [mailto:toshibasupport@uk.wdsglobal.com]

Sent: 19 February 2010 10:58

To: Bonn, Adam

Subject: 100218EM14490725

Dear Adam

Thank you for contacting Toshiba Mobile Communications. Regarding your enquiry, the poor sound quality on WM 6.5, for Toshiba TG01.

This should be resolved soon as software testing is in process.Once the testing is completed and approved by operator we will be released to the customer via the normal channels.

http://www.toshiba-europe.com/mobile/Mobil...T=0;SEC=3

Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries.

Best Regards,

Carola R.

Toshiba Mobile Communications,

T: 008000 505 2006 - International free phone number

T: 0044 207 111 0990 - Please use this number if your country does not support the free phone number

E: customer_operations@toshiba.co.uk

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From: Bonn, Adam

Sent: 19 February 2010 11:19

To: 'Toshiba Support'

Subject: RE: 100218EM14490725

Hi Carola,

Thanks for your reply.

When you say “resolved soon as software testing is in progress” do you mean that software testing has yet to start?

Are you able to give an approximate date when this update could be released?

The TG01 has been available for a number of months now, has already had an upgrade from Windows 6.1 to 6.5, yet still the call quality problem remains.

Can you advise what type of solution the call quality fix will be?

Can I expect a software patch or updated radio stack or complete windows upgrade (eg 6.5.3)?

Thanks again for your assistance

Best regards

Adam

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