[Off-topic] qwerty017:
I've already posted this on the Coreplayer Board at http://forum.corecodec.com/viewtopic.php?f=4&t=3465 but in case they delete it I wanted other people to know about it. Also, the problem I am describing? In the Smartphone version on my Sprint Snap I cannot access my Favorites from within Coreplayer. I changed my name in the Channels listing to "qwerty017" and all of a sudden its saying there are no videos found in the favorites for Youtube. When I change it to anyone else like "kurio" Coreplayer pulls up all of the favorites for them. A simple problem. Or so I thought.

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I know you gave me a warning before when I did this but honestly at this point I don't care. I paid for a piece of software expecting to get support when I had problems. With my warning PM you stated you would have support look into my problem and nothing was done until I posted another forum thread 15 days later. When someone from support finally took a look at it he decided to ask me the exact same questions that I had already sent in with the previous tickets. I could be fine with that except for one thing. Even after I answered hit redundant questions I never received anything back. No emails. No replies. Nothing. This is now day 11 since someone finally got back to me and day 28 since I opened the ticket in the first place.

Actually, this entire series of tickets goes all the way back to November 17th which means I have been waiting for support for a problem for over 2 and a half months. Or to be more precise, 82 days.

I have sent in 4 tickets in 82 days. 1 Medium, 1 High, and 2 Urgent, just hoping that someone might be able to actually fix my problem. And nothing.

Medium:

Received a reply almost immediately asking what version of Coreplayer I was using. I responded to the email and never heard back on this ticket until I was sent an email saying it was being closed do to no updates in 24 hours. So I opened another ticket for the exact same problem.

High:

Received an email asking me to uninstall and then reinstall Coreplayer. I responded when I had done that and stated the problem was still there. Received no reply until I received an email stating the ticket was being closed do to it receiving no updates in 24 hours. So I opened a new ticket for the exact same problem.

1st Urgent:

This one is funny. If it didn't show just how bad your Support truly is. I never received any reply. None. I kept it open for 6 days by asking for updates until I received yet another email stating the ticket was being closed do to no ticket updates. Understand that this was open for 6 days and nobody asked me a single question or sent a single email. At this point I was frustrated and made a Forum thread explaining what had happened and asking if Support even existed for this product. It was promptly removed and Betaboy sent a warning PM telling me that he would have support look into my tickets. I never received another word back from Support or Betaboy so I made a new ticket on January 9th. FOR THE EXACT SAME PROBLEM!!!

2nd Urgent:

I never received anything back from Support until January 25th, 16 days after I had sent it in. And the only reason I received anything from them at that point was because I made yet another forum thread asking Betaboy to look into my ticket. At that point I received one email from support asking me to send them in exactly what was wrong. As I said above I didn't mind as long as someone at least pretended to be trying to help me. I sent him in exactly what the problem was as well as the fact that I was running the latest version of Coreplayer and that I had both tried uninstalling and reinstalling and I had even Hard Reset my device hoping that would fix the problem. After that point I received NOTHING back from Support. It has now been 12 days and I am done with trying to get a reply back from your non-existent Support system.

So yeah. I'm pretty sure I'm about to be banned for not following the rules or something but like I said at the beginning, I DO NOT CARE. I am fed up with your support system and I want others to know just how bad it truly is. I moved onto Coreplayer and bought both the Smartphone and Touchcreen versions when I changed phones for the single reason that I had never had any problems before and I figured that if I did have one at some point it would be fixed. What a fool I was.