yashsingh1/xdaforums huggingface dataset:
[myTouch 3G, Magic Android Development] alan090:
Havent had any problems

Super D 1.8 Here

V3 Radio not 6.35

no calls redirected and no more texts or anything

I actually called them and told them I updated my Rom on the day of the data outage and had it back within 5 mins
[myTouch 3G, Magic Android Development] pbrammer:
I have read through this entire thread (plus many others), tried every solution going including bcrooks patch and flashing robber's radio only. The latter worked but only for a day or so. I have a Dream running CM 4.2.13.

I've spent hour after hour on the phone to the morons and I'm at my wits end, still no data and rogers for some reason can get away with this! ben.selinger, hows thats CCTS complaint coming along? I'd like to join you.

In the first phase of this saga a network reset did the trick, but only for a week or so. Then I tried numerous options, but installing the radio only seemed to work. After a day or two, data back off.

I had 1.6 running before their update even got released, so I was covered for the 911 issue. Explained this to the tech but was fobbed off with lies and excuses as usual.

I'd really appreciate any advice on how to get this fixed, I'll provide any extra information required. If this ends in my cancelling my rogers contract (highly likely at this point), my money will be going to donations for those who have worked for free to do rogers' job for them.
[myTouch 3G, Magic Android Development] :
(1) Update your radio and SPL as instructed by Cursor here

http://xdaforums.com/showthread.php?t=605239

(2) Flash one of these ROMs for new radio:

CursorSense

http://xdaforums.com/showthread.php?t=592856

SuperD v1.8 for new radio

http://xdaforums.com/showthread.php?t=609714

MarsDroid

http://xdaforums.com/showthread.php?t=629644

Sanpei

http://xdaforums.com/showthread.php?t=620782

(3) And you may need to call Rogers and get them to reset, pull sim and battery, wait 24 hrs and hope for the best
[myTouch 3G, Magic Android Development] mjschmidt:
I just spoke to a Rogers tech about the issues we are having, he informs me that any phones that are NOT updated will eventually be completely blocked from the system and not be able to make or receive ANY calls!

I don't know what this will mean for rooted phones.
[myTouch 3G, Magic Android Development] androidandrogersdontmix:
wow

I am running cyanogen 4.2.9.1. My data went out and after a few calls to rogers they did a reset. That still did not work and I had no data. I contacted the person at the office of the president that I contacted before about the OS upgrade situation and told him my situation now. He put me through to a manager at tech support I explained my whole story about how I dont have the issue I am running 1.6, i am not getting work emails, i am going to get fired blah blah. After some convincing he did what he explained to be reseting my whole profile he called it a master reset not the reset everyone else has been getting. I got disconnected like he said would happen turned the phone on and my data was back. This was about 2 weeks ago and I still have data no problems. I get a bunch of texts and phone calls still but meh what can you do. I also tried calling 911 just to see if I get the redirect and no it went straight to 911. If that last post is true about no voice service now for people who have not done rogers upgrade there is going to be a war on the phones of the call centers and at rogers office here in Toronto.
[myTouch 3G, Magic Android Development] mjschmidt:
I have asked RogersMary to confirm re: no calls at all for non-updated phones. She says she will be emailing me tonight, but not sure about what yet, so if it's confirmation of the "no calls" thing, I will post it here and on my blog.

www dot iwantmyonepointsix dot com
[myTouch 3G, Magic Android Development] bjtheone:
Excellent... approximately 15-30 minutes after they do that I will be exiting Rogers ECF free as that is most definitely a material change in the services they provide.

Of course their statement should read "Any phone not updated to the official locked down, bug ridden, 1.5 with Sense-UI based and Rogers crapware firmware will be locked out". As I have been running 1.6 since last fall, I have updated and am completely unaffected by the 911 issue, but get to live through the Rogers Gong Show.

Likely unlock my Magic and hang out on Bell or Telus while Wind settles out and Dave launches.
[myTouch 3G, Magic Android Development] bjtheone:
Lucky you.... RogersMary will not answer any of my questions regarding the 911 issue or forced update.

I had a email conversation worthy of the 3 stooges with tech support, that after 11 question reply loops, ended with them saying it was not a tech issue and I should phone the "Office of the President".

I asked what data and WiFi had to do with the E911 call process issue with GPS, and why they needed to roll out Sense, a new radio and new SPL to get a small code fix.

Also asked why they did not just go with T-Mobile's OTA fix since HTC already built them a fix last October. Apparently those are policy questions, not tech questions.

Of course the first 10 answers were not very well connected with factual information or reality.

The really funny thing is that I have run customer tech support groups, both voice and email and my team would have gotten smacked for providing such a crappy level of service. Especially the tier 2 guys.
[myTouch 3G, Magic Android Development] alan090:
Again read page 2 of your bill

it wont be ecf free

Nowhere does it say you can get out of your ecf
[myTouch 3G, Magic Android Development] ryan325i:
Hi guys

I bought my magic right when it was released and switched it to some hero rom within the same week.

The problem is that I followed some guide very loosely to switch it to another rom. After that I left it and haven't changed anything since, so it's been running pretty good for me. My concerns start at basic questions that I'm hoping someone can answer quickly.

If I update (I don't know how, I barely remember how I changed my rom the first time) will I lose my downloads/data/contacts? I read the first dozen or so pages of this thread so forgive me if I'm asking questions with obvious answers.

My phone hasn't had internet for almost two weeks now. This whole week has been 3-4 text messages per day in various languages and redirects that started this morning. The rep told me I had 24 hours to update, but he didn't say what would happen if I didn't.

I don't know how to check my version, all I know is I have an htc magic phone on rogers with some hero rom on it. Is there any reason not to do the new update? I'm not even sure what rooting a phone does. Maybe somebody like me who just uses the phone for the phone wouldn't have any reason not to update?

Sorry for the questions. Just wondering if the update is necessary or if losing my awesome hero mod will force me into another phone company. My bill is too high anyway :cool:
[myTouch 3G, Magic Android Development] clujalolo:
NVR mind....i got everything updated. i said forget it, i dont need the root and rom, ill be getting a new phone anyways. mine was way to beat up anyways from using it in construction
[myTouch 3G, Magic Android Development] androidandrogersdontmix:
rogers mary

So what was the word from Rogery Mary. Im very interested to hear what she has to say about this situation.
[myTouch 3G, Magic Android Development] aaziz:
Hey, you know what's great?

My outgoing calls have been redirected to tech support as of last night. God this is retarded. Try to get it fixed now. I have had 3G since I got a network reset, but I updated my mod and maybe now it's not pinging. But I still have data.

UPDATE: Took about 30 minutes on the phone with a tech support agent. Make sure you tell them the build number is "3.05.631.7 CL#118917 release-keys" when they ask, and they will have you reboot a few times. At least for me, that worked. Sigh, if this weren't a business account I'd have cancelled long ago.
[myTouch 3G, Magic Android Development] mjschmidt:
In an email to me, in response to my question about _all_ calls eventually being blocked, she said that as far as she knew that shouldn't be right. I will copy and paste her quote from the actual email when I am on my Lappy again.

I asked her to please find out and confirm, in case it is the policy and she hasn't been told yet.
[myTouch 3G, Magic Android Development] ben.selinger:
I'm quite sure that anyone affected by this incident, will get out of the contract quite legally, as Rogers has broken the contract. They have intentionally disconnected our services without notice, without a good reason. They have continued to disconnect our services for absolutely no reason, after we've proved to them that we are unaffected by the 911 bug, which is the only reason they've given for disconnecting services. They have (possibly) intercepted emergency calls including those destined for 911 and/or the local constabulary.

Regardless of who is legally in the right, Rogers can't afford the PR that will come with forcing us to stay in contracts for services we aren't being offered. Its just against the law. They cannot continue charging you for services that they do not provide, for any reason.

P.S. My contract is part of a corporate contract, which Rogers has offered to release me from nearly every time I call :) I just keep calling until they stop making a profit from me. Tier 1 guys are getting ~$18/h. My contract is worth to Rogers, about $80/m. I've wasted waaay more than 4.5 hours of their time, thus making my contract unprofitable.
[myTouch 3G, Magic Android Development] rcanavan:
Give me a shout and I can assist you in working out the bugs. I have done a lot of Rogers HTC Dream phones and not one of them has had their data disconnected or calls redirected.

reid.canavan@gmail.com
[myTouch 3G, Magic Android Development] androidandrogersdontmix:
Sounds good thanks again for the help on this issue. We all need to be making a lot of noise about this whole situation. Since all of these android issues started I have been calling rogers atleast once a week to complain about something just to make sure they know how pissed off I am. Everyone who reads this thread should be doing the same. Let your voice be heard and make sure rogers knows we will not be putting up with much more of these games.
[myTouch 3G, Magic Android Development] bcrook:
If you are already running a hero ROM, you should just install CursorSense. This will match the build strings and radio that Rogers is searching for. You will need to flash a 6.x radio and 1.76 SPL.

The instructions are here:

http://xdaforums.com/showthread.php?t=592856

Email me or talk to me on Gtalk if you need help.
[myTouch 3G, Magic Android Development] RatTub:
Has anyone been able to verify whether they look for the build number at all, or just the radio version?
[myTouch 3G, Magic Android Development] pbrammer:
It's just the radio version. I have the CM running with the "wrong" build and rogers radio and data is running fine.
[myTouch 3G, Magic Android Development] ben.selinger:
The CCTS will not process a joint complaint, so we all have to do so individually.

I think we should all agree on a single point of information for the CCTS to research (ie: a single post or web site).

I can update my site to provide this information if everyone agrees.

If someone has a better suggestion, make it known asap so we can all get on the same track.

My history is outlined at http://techreview.eatuniverse.net/2010/01/24/rogers-disconnects-data-services-to-g1-users/.

I would use this information as a template. Does anyone have anything they feel should be added to this?

P.S. I would be writing a new post, containing only factual, verified information, along with a more precise timeline.
[myTouch 3G, Magic Android Development] KAwAtA:
Ehh? You can run CM with rogers 6.35x Radio? I just assumed that you couldnt lol
[myTouch 3G, Magic Android Development] Retardical_Sam:
Sometime in between yesterday and today my calls have been redirected too. Last night I updated my radio and put CursorSense on my phone, we'll see if they automatically un-redirect my calls or not.

One thing I find weird though, I thought CursorSense would put the right build number in there (the release-keys) one, but I guess it's really just the radio version that Rogers is looking for?
[myTouch 3G, Magic Android Development] TuRDMaN:
I have had my mobile data working just fine since doing a "network reset" after the first round of disconnections. This morning I woke up, saw I had a voicemail, dialed my voicemail number, only to hear "Thank you for calling Rogers". I told the lady that I did not call Rogers, and asked her what they did to my phone. She asked if I had a Dream or Magic, I told her I had a Magic that I had already updated (I'm running cyanogenmod), and she said that it must have been an "accident", and proceeded to reconnect me. I rebooted my phone, and all is well. At least this one was easy to fix!
[myTouch 3G, Magic Android Development] pbrammer:
Absolutely, that's the fix! (or one of them). You could also go the CursorSense route. Search this thread it's in there somewhere. I looked around but this debacle has me tired out and I'm not sure where posts are anymore, sorry.

Seems like a reasonable summary of the first phase at least. Then they kicked up the whole redirecting calls ****storm, which is a way more serious matter.

I'll be submitting a complaint to the CCTS, I''m just unsure at this time what the scope of this should be. Quite clearly this is a significant abuse of the system by rogers, and (IMHO) represents a much deeper problem with the cellphone market in Canada. "You run the software we want or @#$% off" is as unacceptable as an ISP doing the same thing, except you are locked into a 3 year contract with very few (if any) alternatives. But I'll save that rant for another day/thread.

ben.selinger, keep us updated on the CCTS business, and I'll monitor your blog to form a framework for my complaint. I might try and get a joint complaint going myself, just to see (second time lucky?). Good luck people.
[myTouch 3G, Magic Android Development] KAwAtA:
*sigh* No, it does not work on the 6.35.x radios lol, Unless you have to use a different SPL.. Waste of time, restoring nandroiddd yayyy
[myTouch 3G, Magic Android Development] Retardical_Sam:
Ok, so this afternoon at about 3:30 PST they cut off my data again, after I got a network refresh a couple of weeks ago. That was I guess within 12 hours after they redirected my phone calls. I wonder if they were related to my upgrading the radio (and to CursorSense) last night.

Edit: So now the data and voice are back, and the only thing I changed was toggled 'Only use 2G networks' off and on. Weird.
[myTouch 3G, Magic Android Development] alan090:
hey

you dont have to use the 6.35 radio

you can use the regular 32a radio too...

switching radios isnt gonna make your phone stop working all of a sudden..

if you havnt you will be redirected (regardless of radio) and just tell em u updated weeks ago blabla

I dont understand why you guys have such a hard time getting the simplest things from customer care donee

**** i even got a data credit when i got mine done ( thats in addition to the one ill be getting for the 911 issue)
[myTouch 3G, Magic Android Development] Rede83:
I've been without data since Sunday night. Running CursorSense. Rogers keeps telling me every day I have to wait 24 hours, even after explaining its been 24 hours.

This whole thing is a freaking joke. Why didn't they just phone their customers with Android phones rather than simply cut of service? Or, if they were going to cut off mobile, why didn't they at least have a way to turn it right back on?
[myTouch 3G, Magic Android Development] Rede83:
Just got a call from a Rogers tech. They re-enabled data on my device.

I asked if I will lose data if someone figures out how to root my phone. He said he can't say for sure, but that I might.

He also said that if I put my SIM card in a phone that is not running their software I will lose my 3G again.

I asked what they were scanning for but he said that he didn't know. He also said they would not disclose that to me if he did.
[myTouch 3G, Magic Android Development] KAwAtA:
What do you mean switching radios isnt gonna make my phone stop working? I simply asked and was checking if CM would work with 6.35. That answer isn't relevant to anything. I don't understand why you have a hard time understanding the most simplest questions.

Using the regular 32a radio is what resulted in my calls and data being blocked. I bullshitted, got it back and afterwards, it's gone again. I switched radios and instantly got everything back. I don't have a hard time getting the "simplest" things done. It obviously doesn't work for me, so I upgraded my radio and everything is back. Regarding your "regardless of radio", it obviously has something to do with that. A simple change on my radio resulted in everything working again.
[myTouch 3G, Magic Android Development] dreckis604:
man u guys just need to update to the rogers version and deal with it,,, otherwise buy a new phone.

Wasting so much of your own time,,, is it worth it?
[myTouch 3G, Magic Android Development] KAwAtA:
Just have to update radio/spl and pick a rom and you're basically set. Not that bad in my opinion and you can do much more :)
[myTouch 3G, Magic Android Development] Retardical_Sam:
Yeah, just give in to the big corporation that's doing blatantly illegal things! It's not worth fighting when someone tries to make you go along with their illegal plans.

Using that logic, everyone should go along with any government-sponsored genocide, they should "deal with it". Was that your strategy in dealing with bullies as a kid too, just roll over and "deal with it"?

"All that is necessary for the triumph of evil is that good men do nothing." -Edmund Burke
[myTouch 3G, Magic Android Development] alan090:
your an idiot to eve think they are checking that

regardless of radio because ive never once upgraded it for this reason and ive spent more time with my phone working than any of you jokes

there are reports of people with cursorsense getting redirected too you idiot

EBERYONE IN THIS THREAD IS A JOKE BECAUSE YOU DONT UNDERSTAND THE ISSUE YET PRETEND TOO WITH THIS RADIO ****

JOKES ON YOU AND YOUR WASTED TIME
[myTouch 3G, Magic Android Development] androidandrogersdontmix:
You sound like a total goof alan. obviously if he is saying his data went out then he changed his radio and it went back on, there must be something going on with the radio. For someone who can barely type a literate/understandable reply, you sure know a lot about phones.........moron.
[myTouch 3G, Magic Android Development] joniel:
May found a solution

Hi,

I have just talked with someone from the desk of the President (yes sure) and he told me to go to www dot rogers dot com slash HTCwaiver (sorry, cannot post url. You can enter your informations and they said that they will re-enable your Data and Voice line into 24 hours. I tried but it would not accept my IMEI. It's weard. But if it works, good for us.
[myTouch 3G, Magic Android Development] Donkey3000:
Interesting waiver. They make it sound like they disabled internet so that 911 calls would complete. If I recall, wasn't the issue with 911 due to having GPS turned on?

As seen in the rogers waiver at http://www.rogers.com/htcwaiver/

Another weird thing in that is something about you having to compensate rogers in case you can't make your 911 call and something happen. What's with that or did I read this wrong?
[myTouch 3G, Magic Android Development] gpmoo7:
My experience: I used the CursorSense ROM the day (Monday) Rogers cut the data connection and for a week or so and then, I switched back to CyanogenMod/OpenEclair since 1 week and I still have my data connection.
[myTouch 3G, Magic Android Development] Retardical_Sam:
Ya, if it wasn't for that clause I'd have no problem signing the waiver. As it is, everything's working, I think I'll just leave it.
[myTouch 3G, Magic Android Development] KAwAtA:
This is coming from a guy who is quite illiterate, unable to answer a simple question, and begins raging for reasons unknown. Ok, whatever you say lmao
[myTouch 3G, Magic Android Development] Rede83:
In case anyone missed it:

http://www.rogers.com/HTCwaiver
[myTouch 3G, Magic Android Development] zortoflaven:
The waiver is what they should have done from the get go...

Wont accept my IMEI number thought. Perhaps its not ready yet...
[myTouch 3G, Magic Android Development] emdee28:
I have to agree that the radio/SPL upgrade is if not the only way to properly fix this issue, it is at least part of the fix. In my case I lost data the day after Rogers implemented this mess (was running TheMorpheus' port Manup's 2.1 ROM with the old radio/SPL). In an effort to fix the issue I upgraded the Radio/SPL and loaded cursorsense. The next morning I still had no data initially but once I pulled the battery and removed/replaced my SIM, data was back.

After about a week and no longer being able to stand Android 1.5 (no offense to your great ROM CursorDroid, but I was very used to 2.0-2.1 and 1.5 even with sense, just didn't cut it anymore no matter how snappy it was) I upgraded back to a 2.1 ROM and have had no further issue since, not even a TXT or phone call from Rogers.

I'm not sure if my phone was just whitelisted once Rogers seen I "upgraded" or what but the upgrade to the new Radio/SPL has to be at least part of the fix since that's the only way to load a proper "official" Rogers ROM.

Regardless thanks to XDA and especially CursorDroid's upgrade guide and ROM, I have data back. Thanks to all who contributed and assisted in this Rogers debacle.
[myTouch 3G, Magic Android Development] pyee0124:
This is my experience with this whole mandatory update issue:

First time I lost data, I was using Cyanogenmod. Instead of switching to the Rogers ROM, I went for the "Fixed" Cursor mod and called the rep to have it reactivated. Within 5min I was back in business.

A few days later, I had a machine call to inform me of the bug and urged me to upgrade immediately. Could they actually see that I hadn't updated to the Rogers RUU??? Don't know. Instead of taking the chance, I grabbed my other Magic (I have 2), and updated that using the proper Rogers ROM and decided to use that until this whole thing blows over... That never did, so a couple weeks ago, I went back to my old phone and updated to the latest CursorSense again.

Cursorsense worked perfectly fine for about 2 weeks, until today.. when I flashed MarsDroid (Android 1.6, 6.35.x.x radio/1.76.x.x SPL). Coincidence???.. Oddly enough, data worked fine, but calls out went straight to a Rogers Rep who asked for the build #. Told her that I flashed update already, so she just put a lock on my data for 24h.. but at least I can dial out now.

The rep tells me that she has no visibility to the device (version, build, ect), but something tells the switch to pass it straight to the reps.

Hope this clears things up. Btw, I'm back to Cursor for the time being.

So IMO, unless this is a total coincidence, it has nothing to do with the Radio/SPL.
[myTouch 3G, Magic Android Development] Beast11:
I had my calls redirected today :(. I thought it was my friend playing a trick on me, so i was messing with the fido rep... lol. I told them that i have the fix cause im running a custom rom, the person didnt understand so he said he was gonna remove the redirect. Hopefully it sticks...
[myTouch 3G, Magic Android Development] linusr:
same here as well.. call get re-directed to Rogers CC

and HTC waiver link doesn't accept my IMEI