[G1 Android Development] apockalupsis:
I've lurked around these parts for some time, and found this place invaluable when trying to root my Dream. Anyway, I decided to register today because I had something worthwhile to contribute. May be instructive. I`m running Ted`s Hero ROM, over Cyanogen 4.2.3.1, with 2.22x radio (I forget exactly which). At some point in the rooting process, my phone began to think it was a T-Mobile G1, and that's what it says in Model Number. My internet went away midday yesterday and wasn't coming back today despite several reboots, so I shut it off and went to Rogers Live Support. The log of my chat is instructive for people in my situation, and I provide it here:

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Chris joined the incident.

Chris says:

Hello (apockalupsis), thank you for choosing Rogers Live Support. My Name is Chris, how may I assist you today?

(apockalupsis) says:

Hi-

(apockalupsis) says:

I'm having some trouble with the internet on my HTC Dream smartphone

(apockalupsis) says:

I've performed the necessary 911 related upgrade as instructed but the Internet hasn't come back on.

Chris says:

After applying the update for the HTC; it takes up to 24 hours for the data to be automatically to be restored, what I can suggest is to try to remove and reinsert the battery to see if that would speed up the process.

(apockalupsis) says:

i have read that you can perform a 'network refresh' to get it up and running more quickly. could you take care of that for me?

(apockalupsis) says:

it is important to me that I have mobile internet back up and running as soon as possible.

Chris says:

Certainly understandable, but the network connection is restored at the network level. What I typically suggest is to restart the unit by removing and reinserting the battery to see if that would restore the data any faster.

(apockalupsis) says:

Okay. I will try removing and reinserting the battery. But is there nothing that you can do on your end in technical support to refresh my network connection? Do you need any information on my phone or my account?

Chris says:

Let's try the restart first, then we can investigate to see if there is any way to speed up the process.

(apockalupsis) says:

Alright. I have removed the battery and waited for a minute or so, and I am now reinserting it and rebooting the phone.

Chris says:

Ok, once the phone has booted back up, and connected to the network, then test the internet.

(apockalupsis) says:

OK, well my 3G connection does seem to be up and running properly now.

Chris says:

that's all it is for all these cases.

(apockalupsis) says:

I tried rebooting without removing the battery, but I guess that wasn't enough. Thanks

Chris says:

Is there anything else I can assist you with at this time?

(apockalupsis) says:

Not really. Thank you for your help.

Chris says:

You're welcome and thank you for choosing Rogers Wireless Live Chat Support. You can feel free to contact us again at (I can't post a link here) , or by telephone at 1-866-931-3282, 24 hours, 7 days a week.

You may now click the End Session button.

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I have not performed the Rogers upgrade. But after I took out the battery, left it out a minute or so, and put it back in and rebooted, 3G was up and running, and has been for the past half hour. So, I was following the advice of some around here and Howardforums on asking for a 'network refresh,' but if we take 'Chris' at his word even that's not necessary. Either: 1) you just need to take the battery out and put it back in, and if you're running a rooted/modded Dream your mobile internet will come back up, or 2) some rogers techs will give you a network refresh if you ask for one, but won't explicitly tell you that they've done it. Curious. Anyone else who is running a rooted, custom firmware give the battery removal thing a try and see if it does anything without contacting Rogers. I'll post back if my network connection gets disabled. But it seems this may be a pretty easy fix!