[Hero CDMA Themes and Apps] HERNANDEZ4LIFE:
This problem is as old as the Hero itself it seems. And believe me, I know as I have been dealing with it since the day I bought my first Hero back in October of last year. I have read most every post in most every thread on all the forums I use most( PPCGeeks, Sprint Hero forum, and this one) on the subject, as well as spent literally hours on the phone with Sprint tech support and I have yet to find a definitive answer as to why. Finally last week I got Sprint to send me a new phone.... so far so good. Anyway, this is what I know. Hope it helps.

No! It's not my wifi! Don't even use it. Sorry. I know people are just trying to help, But when you have read as many threads as I have on this and in every one of them the first thing someone chimes in with is the obvious "Is your wifi on? Cause you know you can't download mms if your wifi is on right?" it does become kind of an annoyance. Again ,sorry. Just had to get that off my chest!

It's also not the msg apps. I have tried Handcent, Chomp, and the stock app all with the same results.

Not the rom. Obviously happened with stock and I have tried most all the rest, again with the same results. I've stuck with and am running now fresh 1.1 with the GK 031 kernal on both my Heros.

It's not any kind of low signal related issue. It can happen anytime any where regardless of signal strength. I've been at my home with it working fine one minute, the next... Ugh! It's happening again!

It is a re-occurring problem, with the htc branded Hero at least. I have two Heros. The first one has I mentioned before, I bought last year and I've got it working several times just to have it fail again. It's a htc branded Hero and like I said I just recently got it replaced. The second I bought the beginning of this year. Google branded. It happened once to that phone, got it working again and so far so good. My replacement is a Google branded phone and like I said, so far so good with that one as well.

Doesnt matter the carrier or phone make or model mms is sent from.

Which leads me to attempted fixes. Where do i start? I've tried em all! The obvious reboot. Pulling the bat, sending a pic to myself, updating profile, system refresh/reprogram (##3282#), hard reset via phone factory data reset, nandroid data wipe, nandroid restore, and running ruu. The only consistant fix is hard resetting using any of the methods mentioned. It's the only way I've found to get it working again every time once it starts.

So that's pretty much it. One interesting thing though, and SirStanley maybe you can answer to this since you work for Sprint, I noticed that when I first got my phone and I was having so much trouble with it different forums had quite a few different threads on the issue. Around the first of the year I got my phone working again and it seemed to stick that time. I kept an eye out on the forums I frequent for any new info on the subject anyhow, and it seemed that the issue kinda faded away. By that I mean not alot of new threads or bumps to old ones. Last weekend is when BOTH my phone and the newer one I bought my wife saw the same problem return. And now suddenly this week new threads are popping up again all over. In your dealings with your customers have you noticed a lull or spike in complaints on this or has it been pretty much a steady stream from the get go? And if the latter is the case then why does Sprint refuse to acknowledge it as a known issue? When I talked to them last week about getting my phone replaced I was transferred 4 times. I told my story 4 times to 4 different people each time asking specifically if this was a known issue with the Hero and all 4 times I was put on hold while the person "researched it" for me and all 4 said there was no known issue regarding mms and the Hero and agreed it must be my phone. I'm just wondering what does it take to make something like this a "known issue"?