yashsingh1/xdaforums huggingface dataset:
[G1 Android Development] ben.selinger:
The "network refresh" trick, may be a trick for now but ultimately, I doubt they're going to continue scanning our phones and dropping service again. Given the fact that they're at 1.5 hours wait time, they're pretty ****in' busy, and I don't believe they're going to do this again tomorrow :p.

Time will tell.

In the mean time, I still recommend that anyone who hasn't got their data re-enabled, keep calling rogers, waste their time, and file a complaint with the CCTS tomorrow. It takes 10 minutes, and can be done with an online form here. http://www.ccts-cprst.ca/en/complaints/complaint-form

P.S. If anyone has had their data restored, and has it revoked again, let us know. If this happens, we'll know a lot more about how Rogers is determining who gets data and who doesn't.

It also gives us a heads up so we can file a joint complaint with the CCTS.
[G1 Android Development] kevwo:
just called in

asked for tech support

asked for network refresh

the guy asked me what problems i was having, and i told him i was missing calls and emails

he asked if i had an iphone, and i said no. he said that the issue could be my sim is 4 yrs old. did a refresh, and i just rebooted fone, and data is back up. gonna use my old tytn2 until this problem is fixed. dont wanna get blocked again
[G1 Android Development] JamieD81:
if i lose my data again ill def be looking for others for a joint suit against rogers.

for now, 3g still works after network refresh.

i was thinking also, with this kick in the teeth from rogers, they are giving so many of their customers a FREE way out of their contracts and ability to go to another carrier without paying the 500$ cancel fee.
[G1 Android Development] anocweb:
I can confirm a network refresh has reinstated my data service aswell. I just wish it hadn't taking 6 hours. If technical support refuses to do it, or insists it won't help because its all automated make sure you insist back!
[G1 Android Development] dash4g:
Yes, this should be front page.
[G1 Android Development] JamieD81:
i second that
[G1 Android Development] xaueious:
Can someone crosspost this on the Redflagdeals thread and the hofo thread?
[G1 Android Development] SpencerElliott:
It's been 13 hours since I had tried this method and I still have data on my Dream. I'll keep my phone on for the rest of the day and see if my data connection is lost but so far this method seems to work as well. The only problem is you need a Magic to do it.
[G1 Android Development] discoduck:
Just got off the phone with Rogers.

Told them I did the update ( yeah right lol ) and they told me to power cycle the phone. He did something on his end and now data works!

Sorry I forgot the name of the person I was talking to :(
[G1 Android Development] SilentTweak:
Which department did you forward yourself to? Technical Support?

UPDATE: Okay called in, took like 5 minutes:

"Hi, can I get your number?"

"*number*"

"How can I help you?"

"May I get a network refresh for my phone?"

"Sure can, are you on the phone?"

"Yeaahhh..."

"That's okay, hang up and remove the battery then boot it back up."

"All right."

One minute later after power cycling my phone. 3G is back! Thanks guys!
[G1 Android Development] kevwo:
for the people who had their data restored from the network refresh, could you please notify if your data goes out again?

Also if possible, note the time of day, i think that would be useful to a lot of people here. Thanks
[G1 Android Development] pwrjetta:
yep just talked to some one at pda tech support said i did the update and power cycled my phone and still no data said i talked to someone earlier and they said if the power cycle did not work to call back and request a network refresh he didn't think it would do anything but did it anyway data back up and running will post back if it is cut off again running the latest cyanogen rom
[G1 Android Development] zydus:
Just got off the phone with rogers after getting a network refresh. The TSR informed me that rogers will be running their scanning script every 4 hours and keep disabling data for users who have not upgraded. I don't know how true this is, but I'll post an update here if my data gets disabled again.
[G1 Android Development] kevwo:
hopefully, that is not the case, as i have heard that some people had theirs restored ytd, but still have data as of this morning
[G1 Android Development] gravis27:
Called HTC Support with Rogers last night around 9pm Mountain, 1 hour on hold to be told there's nothing they can do to help me, that I need to apply their firmware.

Called Rogers1 this morning (7:30am MST), spoke with Diana (very pleasant, if you get her please be kind :) ), I told her I had been getting spotty data access lately and that I was on an iPhone, and that "some of the guys at work suggested I needed a network refresh, I'm not sure what that is". She looked up my account and as I'm on a corporate plan (100+ handsets with Rogers) and said she couldn't help me as I'm not an authorized member on the account, so for privacy reasons, there's nothing she can do. She put me on hold, called two other departments and they also told her that unless you're authorized on the corporate account that they can't speak with you, not even to do a network refresh. Damn. :(

WIth phone up, I did

adb shell radiooptions 0

I confirmed my "Mobile Settings > Network operators" were set to Automatic. I asked Diana about the six digit operator, she said she didn't know much about it but was told by level 2 support to always get the users to switch to Automatic, or manually on Rogers.

I hung up, read some more posts, did a power off / boot up with Camera button held down, and did a reset.

Powered up, turned off wifi, and holy **** the 3G icon was there. Data services are back.

I have no idea which of the above steps might have fixed it, or whether Diana lied to me when she said "I can't do a network refresh for you unless you're named on the account", or whether my combination of screwing around did it, but it's been 30 minutes and 3G is still on. I'll repost if it goes away.

Cyanogen 4.2.13

Enoch theme 1.4.2.13.0.1

Dream PVT 32B ENG S-OFF

HBOOT-1.33.2005 (DREA21000)

CPLD-4

RADIO-2.22.19.261
[G1 Android Development] SpEnTBoY:
:mad: I got the same crap ... I'm on a corporate account and since my name isn't on the bill or contract, they WONT do a network refresh. I tried following the above steps and I still have no data ... this is awesome. There has to be a way to spoof something so their stupid script or whatever it is re-enables the data on my phone. :mad: ... as of right now I'm relying on wifi ... <expletive deleted>
[G1 Android Development] teknoname:
Almost 24 hours now without 3G data on my HTC Dream.

This is highly frustrating and irritating - And totally unacceptable.

In so far as my device does not cause a negative impact on Rogers' network and is compliant with GSM/HSDPA standards there is no legitimate reason for Rogers to have any concern regarding what code is executing on my phone.

Is anyone aware of a method to monitor data packets on the cellular wireless interface on the phone? Unfortunately no wireshark/tcpdump for that as far as I can tell.
[G1 Android Development] godofthesms:
i have flashed a 1.5 and did the rogers update. This morning on the bus ride to work the data came back on.

What i got from rogers last night was basically you upgrade and once the tower scans that you have the update on data is re-enabled! So Basically do the upgrade! GFY and wait 24hrs we cant help. If you still want to ***** you can send a letter to the Office of president blah blah blah from Moctar! or wtv the fawk his name was! HAHAHAH

Having flashed root doesn't really change anything in my day to day life so i just went back! The only nice was to be able to skin and change roms...

No know about a FIX for this. I know the "Magic" is really screwed cause flashrec dies..
[G1 Android Development] geeboi88:
i just had a data refresh done at about 9:30 am(i live in calgary). 3g came back on but disappeared after enabling then disabling my wifi. i reset my phone again and 3g is on again... little strange, but i'll post if i get disconnected again

edit* just a note for all you with a dream from rogers, there is apparently a free upgrade for a magic due to them giving up on the dream essentially. they put the offer on hold right now but i called in and talked to them about it and they made a note on my account. they said once something becomes available again i should be able to get the free upgrade. you will likely have to renew your contract but if you're like me, i'm only my 4th month in so another 4 month isn't so bad
[G1 Android Development] Tolarian:
Just a head up: It's been 15 hours since my data has been reactivated by a "network refresh" and I still have 3G connection! Let's hope it stays that way!
[G1 Android Development] SpEnTBoY:
If anyone comes up with a solution for corporate account members please let me know .. I've tried a few different things with no luck. The only other option I can think of is to get a hold of the account holder however if anyone has ever been a member of a corp account they'd know how ridiculous this would be and even if I did get a hold of them there'd be a years worth of red tape for them to call in and ask for a reset on my behalf :mad:
[G1 Android Development] ben.selinger:
I got my data restored sometime early yesterday evening, by telling the nice lady to remove the G1 flag from my account, "or else".

Its 1027, 01/24 and I still have data services, so the story about Rogers scanning every four hours and re-disabling data, is bull**** as far as I can tell.

Once again, I suggest to all those who are still affected, file a complaint with the CCTS right now! If at all possible, ask them if it can be made an open complaint, so others can call in to add their name.

I still currently have data, so I can't file the complaint unless my data disappears again.

CCTS complaint form: http://www.ccts-cprst.ca/en/complaints/complaint-form

CCTS phone: 1-888-221-1687
[G1 Android Development] SpEnTBoY:
This sounds like a good idea but on reading more on the site I'm not sure this will generate any result. According to Rogers you CAN have your data back ... just install the update and everything will be fine. Oh wait you have a custom ROM, well we don't support nor do we want that on our network blah blah. I think this could go either way and the resolution from the side of CCTS would be "well they gave you a solution" case closed, Resolution: do what Rogers told you to do :mad:

Or am I wrong on this?
[G1 Android Development] mikesol:
Just called Rogers, told them to turn it back on, said I run a custom firmware and won't use their version... and they just straight up reactivated my data with no problem.

I suppose many of you in here blazed a trail for me, so thank you very much for dealing with the escalations and lack of support; they're probably just reactivating everyone now because they don't want the hassle.
[G1 Android Development] ben.selinger:
Facebook group to track and sticky updates.

http://www.facebook.com/group.php?gid=265860828421

P.S. To all those who don't think filing a complaint with the CCTS. Maybe nothing will come of it. But either way, a barrage of complaints is much more likely to result in restoration of data services for all, than pouting about it quietly :) .

I think the issue has been mostly resolved, as it looks like less and less people are posting about hassle with Rogers. Most people are able to call in and just say "**** you Rogers, gimme back mah intarwebs RIGHT NAOW!", and they seem to have services restored pretty quick.

Also, Yes, Rogers has given us a solution. The point though, is that there was never a real problem to solve. Rogers disabled your data services for no reason. They are using the 911 issue as an excuse to force you into non-rooted phones (they think), so that you have to pay for VOIP over wifi and junk. The CCTS knows the difference between a GSM issue, and an OS issue. They SHOULD understand that Rogers has no right to dictate what OS we run our phones on, so long as we us a RADIO that works on GSM. Period.
[G1 Android Development] SpEnTBoY:
Unless its a corp account and your name isn't on it :( .... I might have to try again and see if I get someone different
[G1 Android Development] bixby22:
I wish I had that experience. I just got off the phone with them. The guy I talked to said Data would not be restored until I update my G1, even if I don't plan on using it (as I have an Alt. phone)... then he went to lvl2 support and said that I would just have to wait 6-8 hours for data to be restored

Looks like they're still all over the place with this. Might call back later and talk to someone else or to lvl2 directly if I can.
[G1 Android Development] SpEnTBoY:
FWIW ... I called again ... this time all they wanted was the postal code the account was under (which I had) and they sent me to tech support, they asked me what I saw under Settings -> AboutPhone, Build Number ... I said it's a custom ROM based off of Android 1.6 ... I heard silence ... then he said uh ... ok well what does it show ... I said DRC83 ... more silence ... then I broke the silence again stating I run a custom ROM so I have VPN support for CISCO concentrators which the Rogers rom does not allow for and I use it to support client sites which pay the bill of the parent company the contract was under ... all I got after that was "Ok all done I did that for you thank you for choosing Rogers wireless"

Rebooted and I was good to go, all is back. I guess the motto for me was keep calling until someone helps you out :confused: ? Either way they were never ignorant or rude or anything and eventually they did help me :eek:
[G1 Android Development] Retardical_Sam:
Just tried it, doesn't seem to have worked. I'll try the live support route and see if I can get them to do a refresh.
[G1 Android Development] gmupps:
Phoned tech support at 0300 pacific time, today, asked for a network refresh, lied and said I had borrowed an iPhone until I got my phone sorted out (because I had was one of the "hackers", with a different firmware, it was taking longer than expected). He said no problem, did it on the spot, I turned my phone back on, and voila, 3G. Still have it as of this writing.
[G1 Android Development] dan-htc-touch:
flipped over to my at&t tilt, got a refresh, once data was working on the tilt, switched back to dream, and it's still working, but it has not been long, will report back later
[G1 Android Development] Clarke!:
Figured I would add my experience:

Called the general rogers number, asked the robot for 'technical assistance', when it asked me what phone I pressed 4 for 'other'.

I told the dude that answered that i was still having internet problems with my phone, and a co-worker told me to call and ask for a 'network refresh'.

He asked me what phone I was using and I said 'the one with google on the back' (figuring I'd play dumb).

He looked it up on my account and transfered me to htc.

I told him I'd already ran the update (a lie) and said a co-worker called and asked for a 'network refresh' and his internet came back (a lie). He said they weren't doing that any more, but put me on hold to talk to someone else. He said 'there was a chance it wouldn't work' but that he would do it anyway.

He asked if I wasn't on my phone (I was, a lie) and told me to take out the battery. Our conversation cut off and I took out the battery of my htc, put it back in, powered up, and internet was back.

More lies than I wanted, but the whole thing took 15 minutes... I just hope none of the lies come back to haunt me later.

He was a nice enough guy, but really didn't want to run the refresh.

~Clarke
[G1 Android Development] ben.selinger:
Something to keep in mind (for those of you who haven't worked in a call center), is that most of the reps you speak to, even the level 2 guys, know NOTHING about anything. Its just a job. They read the script, and they are told not to diverge from said script, under penalty of termination of employment. Hell, some call centers you can call in about a phone, and start talking about how much you enjoyed the movie "rescuers down under" and how the little mouse lady was super hot, and they'll pretend to have heard something about a phone, and just repeat their last sentence.

There are a rare few, who work there, and want to help customers. They are rare, because they get fired. I got fired from a call center for fixing a problem that cost a customer nearly a million dollars a week, and my employer didn't even benefit! All because the solution wasn't part of the script. They are not paid to solve your problems, they are paid to make you stop calling.

So if you ever find yourself needing something from anyones support group, you'll know there's nothing in the script to handle your problem, when the agent keeps repeating him/herself. At that point, ask politely to speak to a manager. The rep you're dealing with, may want to help you, and may know very well that he's outright lying to you, but its just a job. The manager however, has the authority to enact some change. Its ok to be rude to managers. They don't have a script, and they're not real people like us :) If everyone demands to speak to the manager, any call center will eventually fold, and change their script.
[G1 Android Development] AmaruPhoenix:
I called and called and called, got into tech support

I was on the verge of telling them to just don't bother and send me to cancellation and make them sweat first

somehow the Rep got me a Tech Rep and all I got was this

Upgrade Instructions for Rogers HTC Dream

Requirements:

# Rogers Dream

# Battery Level of 50% or more. Do not start upgrade if battery level less than 50%

# MicroSD card formatted in FAT32, please note cards formatted in FAT will not work.

Installing the Update via MicroSD Card:

1) Download the HTC_Dream_Update.zip and extract the file within, DREAIMG.nbh to the root of the microSD card.

2) Backup your personal data: All personal data (contacts, applications, photos, bookmarks, etc) stored on the device will be lost after the update process. There are 3rd party applications on Android Market that can back up your applications and personal data.

3) Power off the device.

4) Remove the microSD card from your device (if you have one already installed), press in on the microSD card to eject it and then remove it from the slot.

5)Insert the microSD card with the DREAIMG.nbh on it in the microSD slot, slide it into the slot until you feel a “click”.

6) Press and hold both Power and Camera buttons at the same time until the blue/white screen appears.

The update will automatically begin installing, follow the on-screen instructions, press the trackball when prompted to press “Action”

Once the update is complete, “Press Action to Complete” will be displayed. Press the trackball to reboot the device and complete the upgrade process remove the microSD card

the link for the file is http://downloads.rogers.com/wireless/hardware/andy/stuff/HTC_Dream_Update.zip

if anybody is willing to risk it, thats all the info that was given to me

I'm just going to call cancellation/tension department to get compensation for this stupidity
[G1 Android Development] SpencerElliott:
As of 3:45 pm I've lost my data connection on my Dream, so I'm now switching back to my Magic. It lasted a good 19 hours without any problems.
[G1 Android Development] Clarke!:
You, sir, have just crushed my hopes and dreams.
[G1 Android Development] zydus:
Damn it. When did you get data up and running? I got mine up at 10 am today. Its still working but I'm afraid its going to go away too...

I'm sure rogers employees follow these threads and esp howardforums
[G1 Android Development] anonymoustom:
I just called 1-877-939-3282 and told the person I got that I was using my Dream for development with various softwares and I need data! A reboot (Enoms Rogers 1.9.1) and data was back. I asked him if this will happen again in a day or so and he said no. We shall see! Thank you to all who tried before!
[G1 Android Development] JamieD81:
i got my 3g running around 8pm pacific time and its 1pm pacific now and 3g is still working fine
[G1 Android Development] ZeroGDarius:
they dont seem to care what you have on your phone at this point i told them i had the HTC 1.6 on my phone which really isnt a lie. got him to pretty acknowlegde much i had the fix implemented by having the HTC 1.6 and he net refreshed me.
[G1 Android Development] chenzhu_an:
Hi, I'm not sure if this helps or not.

I go to HTC website/Download page for HTC Dream, input my phone serial number. Then I downloaded the update file. (I didn't install the file). After this, I turned my phone on again (I have to turn my phone off to reach my serial number, it's under the battery), the 3g network comes back. :)
[G1 Android Development] JamieD81:
tried that now, had 3g from refresh but if this keeps the 3g its worth tryin :P
[G1 Android Development] zydus:
I am seeing a few users on various places reporting something similar. The thing they all have in common is they remove their battery and 3G comes back. I did try it before calling Rogers for a net refresh but it didn't work for me.

People with both stock ROM and other ROMs have said its worked for them.

Let's see what Rogers does now...
[G1 Android Development] kevwo:
at this point, its obvious that they are willing to do the refresh, or are unaware that the refresh requests and this lockout are related

the focus now should be how to stay on the Dream without being found again.

HAHA this feels like when i got my xbox banned.

has any developer acknowledged that they would handle this perfect spl issue?
[G1 Android Development] JamieD81:
just got a txt all in french from rogers, exact same thing as the other day when they warned us about this. no clue what it says but like i said looks like same msg
[G1 Android Development] SpencerElliott:
I had data ever since they said they were going to shut it off, but I also had my SIM in an updated Magic so I guess then they initially ran the script they saw that I was updated and left me alone.
[G1 Android Development] dash4g:
Me too, it must be a geographic thing, seeing as how were less than a few miles from eachother... (I'm in victoria)

I'm going to go to the rogers website and download the update with my serial # see if it helps prevent data from getting shut off again
[G1 Android Development] teknoname:
How about some good old fashioned idling on IRC for this issue.

Sometimes distributing information on IRC cuts out the web surfing/forum lurkers...Looking at you Rogers and Fido employees.

I'm monitoring #cyanogenmod on Freenode.
[G1 Android Development] litui:
I succeeded without battery removal. I suspect that's just tech support hocus pocus to make sure the customer really has his phone off.
[G1 Android Development] Ph0Xy:
Hmm, where do you guys enter the serialkey?

On rogers site, you can just download this zip? And I didn't enter any serial.

Is it after you download, becuase I don't feel like downloading a 60mb rom for nothing from their ****slow server.
[G1 Android Development] dash4g:
Somebody correct me if im wrong, but I think its here:

http://www.htc.com/us/support/dream-rogers/downloads/

and I think you just need to start the download, dont bother finishing it...
[G1 Android Development] Unicornasaurus:
Just got another one of the text messages from Rogers, saying that my data is going to be cut off

yesterday

. We'll see what happens from here. my internet has been up for 18 hours now after a network refresh last night around 9PM PST.
[G1 Android Development] SilentTweak:
+1

I got it too. Really hoping nothing happens.