yashsingh1/xdaforums huggingface dataset:
[Nexus One General] Paul22000:
Linkified: http://androidforums.com/nexus-one/36534-buyer-beware-must-read.html

I don't get it...

What phone did you use before the Nexus One?

Also, you should get a credit card. It comes in handy for emergencies like this one ;)
[Nexus One General] uansari1:
In contrast to your experience, mine's been great... I had a replacement in hand within 3 days of filing a claim with HTC.
[Nexus One General] Paul22000:
WOAH, you already have yours? :eek:

When did it arrive?????

What the hell. I sent mine out Sunday night, and you sent yours Monday??

I want mine! Grrrr
[Nexus One General] uansari1:
I actually talked to HTC on Saturday and told them I don't want to be without my phone, and asked them politely to put in an escalation email in order to send me a new replacement first and then I'd send my phone in. The rep was happy to put the request in, but figured it would be a couple days to approve it through management. Then I got the phone, unexpectedly, on Wednesday... they didn't even tell me my request was approved. Didn't even have to give them a credit card number... ;)
[Nexus One General] Paul22000:
Ohhhhh, you motherI MEAN, CONGRATULATIONS!!!! :D

Ok, so the guy above had a horrible experience, you had an incredible experience, I'm still in the middle I guess. They said 4 business days, so should have been today... Still no word that my phone has even shipped back...
[Nexus One General] uansari1:
I'm not the only one man... I know of at least one other person that got a replacement within 3 days...and I'm sure there are plenty of others. Guess some of the reps are better than others.
[Nexus One General] system6:
That's awesome. I have had hit or miss with HTCs customer service and them knowing what is going on. The truth is that at the end of it all, no one there knows why or how it happened. The ticket was created correctly on Friday the 15th at 9am eastern time.

I have just been surprised that there wasn't any follow up, but it literally took me about 7 supervisors later, she had to call the warehouse directly and make the supervisor put a handset in the box and slap a label on it.

Out off all the reps I talked to, 2 of them told me things I didn't want to hear.... One said the phone was not prepared for release and was pushed out quickly because of a deal between Google and Apple regarding their Jan 24th event, the other is that up until 9 days after the phone launch, they had no return system in place, as there was supposed to be a specific "system" for returning Nexus one phones apart from their typical RMAs and that their IT staff did not get it implemented in time and it is still buggy and doesn't work half the time.

Overall, I would say I am extremely dissatisfied with the way they have handled this entire situation, but I am just excited to get a working Handset.

The fact it took so long is sad, the fact they made promises they couldn't keep was worse, but they pulled the typical call center trick of making something up when they didn't know the answer, knowing they could get off the phone with me and make it "someone elses problem".

I don't think we will see this kind of a 3 ring circus in the future. Although many others have complained, many have said their experience was great.

FedEx status is "out for delivery", I should be up and running soon.... just waiting for a RMA label..... and we will see how that goes. ;)

@Paul22000, Thanks for linking me up!
[Nexus One General] Paul22000:
:eek::eek::eek::eek::eek::eek::eek: :D :D

Did you guys get an email with a tracking number at all or did you have to call them????????
[Nexus One General] Paul22000:
Just called HTC!!

No tracking number but delivery time = Jan 23rd 9am-1pm!!!! :eek::eek::eek::eek: :D :D
[Nexus One General] Paul22000:
Interesting...
[Nexus One General] Paul22000:
1 oclock, no phone. @!#$!@$

Called again, now there's a tracking number. Will be delivered Jan 25th.

@!#$!@$!
[Nexus One General] praguewatermelon:
Be patient :-p At least now you have a tracking number. I have no update and no tracking # :(
[Nexus One General] Paul22000:
What does the status say on your page? http://tracking.e2e.asia.htc.com/ViewTicket.aspx
[Nexus One General] praguewatermelon:
It's been the same old "We have received your phone at HTC service center" for the past 3 days. No update whatsoever My patience is running low...
[Nexus One General] Paul22000:
What was wrong with your phone? Maybe they are fixing it. I'm guessing they tried to fix mine (wifi was completely fubared and broken) and that's why it took more than the 4 days they said it would...

If anything, give them a call. They are amazingly fast to get on the phone. :) http://www.htc.com/www/support/nexusone/
[Nexus One General] timothydonohue:
i called wednesday, had a new one out for delivery friday. but, had to go pick it up today. factory default old phone, switch out sim and sd card, ship old phone back in the same box. easy peasy
[Nexus One General] chrisoyh:
I'm just curious, when you sent your old unit to the HTC service center, did you ask for a replacement directly, or did they say they will inspect your phone first and sent you a replacement once they have certified it is a hardware defect?

Mine couldn't power on since last night and I brought it to the HTC service center. Instead of offering a one-to-one swap, they took in my unit and said they will inspect and then repair it. Once fixed, the unit will be courier-ed to me on their expense.
[Nexus One General] praguewatermelon:
Finally, the status of my claim has changed. Now they are "testing my phone" lol...hopefully I will get the replacement phone sometime this week.
[Nexus One General] Paul22000:
So my phone was supposed to arrive yesterday. Since I work during the day, I knew I wouldn't be home when Fedex delivered. So I left a note on my door to drop it off at my landlord's office. Of course, they came at 12:30, when she was out to lunch. GRRR. So I had them hold it at the Fedex office.

Finally. Today. I went to the Fedex office, picked up my package. HUZZAH!!!

In case anyone's wondering what an unboxing is like for a replacement / refurb* (phone only), here it is :D

(*I'm 99% sure this is a refurb, since the bottom right corner of the screen had some sticky stuff (as if there was a sticker on it and someone took it off). Also, the plastic behind the battery inside the phone has a tiny little scratch. Whatever. I'm just happy to have a working phone.)

And... oh my god, Wifi works!!! YAY!!!

I ordered my Nexus One on Tuesday January 12th.

Today, exactly two weeks later, I finally have a working handset.

I hope this thread helps out others who will undoubtedly go through the same experience.

What a freaking journey.
[Nexus One General] Paul22000:
Some tips for people who might replace their phones in the future:

A) If you have a credit card, I'd ask to get a phone shipped to you first and get $529 held on your account. I wish I would have asked / tried, instead of sitting without a phone for a week.

B) For those of you that work during the day and have no one else at home like me, delivery is a freaking nightmare. Since they ship overnight (and 2 day air for the return), Fedex

HAS

to deliver by 3pm and they absolutely

***MUST***

get a signature. This makes getting your phone a ridiculously annoying and complete hell. However, I learned that you CAN ask them to deliver AFTER a certain time (ie after 5pm). From now on, if I ever order something online and it ships via Fedex, I'm calling as soon as I get a tracking number to deliver at night. No more notes on my door saying they couldn't get a signature, or leaving a box with expensive contents out in the open.

Also, (and this is even better) Fedex delivers to *ALL* Fedex Kinko offices. The Fedex shipping center they were going to hold it at is literally an hour drive away. The rep I spoke to said they might be able to hold it at a local Fedex Kinkos and thank God she did. Saved a few hours of sitting in traffic!!!

Hope that helps.
[Nexus One General] brentonwx:
They wanted me to send in my phone for inspection first, can i request for a new set delivered to me before i send them my set?
[Nexus One General] Dayzee:
They won't do that in the UK as far as I'm aware, but various people have been able to do that in the states.

Dayz xx
[Nexus One General] timothydonohue:
don't know about outside of US (like above poster mentioned). but, like another poster said, you can tell the CSR with whom you speak that you cannot be without a phone. they'll put a 530USD hold on a credit card, and ship you a phone, then once they receive your broken unit, they'll take the hold off. however, if you don't get the broken unit back to them within 10 business days, the 530 charge is applied to your card, and voila, you are the proud owner of two N1s :)
[Nexus One General] Paul22000:
Can't hurt to ask. I *WISH* I would have at least asked. If you have a credit card with sufficient space available, I see no downside.
[Nexus One General] j_r0dd:
I received my replacement today and it looks amazing, but I am rather irritated. They said I was going to get a brand new unit, but I didn't. In fact I am very frustrated because the rep that set up my exchange told me to send everything back that came with the phone, of course you know what I am about to say. They only sent the phone!! Now I have the phone minus the battery, back, charger and all the other goodies. Now I have to wait for this to be escalated to a different department to get all my accessories just so I can use this phone. At least I got my Cliq to hold me over. Not as fast and doesn't have 2.1, but probably my favorite Android device.
[Nexus One General] Paul22000:
And that is exactly why I sent only the phone back despite what the rep told me. And I am so glad I did.

Too bad you didn't find this thread earlier :(

What did it say in the email btw? Did they update the email to say send everything back, or the phone only?
[Nexus One General] j_r0dd:
i have been following this thread since day one. i was just going by what the rep said. she put me on hold to verify that i was supposed to send everything back. actually the rep i spoke to today told me that they changed the policy after they had arranged my exchange. he stated that they were giving out brand new phones at first but that changed somewhere down the line. oh well, this is what i getting the latest and greatest on day 1 lol
[Nexus One General] brentonwx:
I am like so reluctant to send my phone back and go through the hassle?

What if the replacement set that came is lousier than my first set?

Actually are specks of dust ain't obvious with the screen on.....

I am more worried about the clicking sound that might allow more dusts to go in

I am not hesitating whether to cancel my exchange and wait for Nexus one to come to Singapore and then do an exchange since where is warranty for 1 yr..

Provided It does reaches Singapore within a year....
[Nexus One General] praguewatermelon:
You have all my sympathies. My experience is exactly the same as yours. I was told to send the entire box back, which I did. And I only received the phone without no accessories. My case has been escalated, but at this point, escalation doesn't mean anything to me anymore...
[Nexus One General] chrisoyh:
Frankly, if you're in Singapore like myself, you can send it to the HTC Service Center at HarbourFront Towers. They will take it in and send you a replacement once they have certified it is a real issue.

I sent mine in this Monday, and got my replacement on Thursday. It's within the 3 - 5 working days stated by the customer service rep. So I'm pretty happy with the service, if I may say so.
[Nexus One General] Paul22000:
HTC has support hotlines in quite a lot of places around the world. It's incredible.

http://www.htc.com/www/CA_Hotline.aspx?region=Asia
[Nexus One General] rookie1082:
For the people that received their HTC emails with service links...

Did you status ever change from "we are testing your phone"?

They received my phone on the 25th of january, but only last friday (5th of february) did I get an update email of we are testing your phone.

WTF?

What is taking so Damn long?
[Nexus One General] Paul22000:
Nope. I would call them, like, right now.

What was the reason for sending it back?
[Nexus One General] rookie1082:
The reason was dust. I have had a terrible experience with them ever since the 19th of January (the day I received my replacement).

Jan 16 - Called them to setup replacement because of dust. Got an email saying they will ship overnight.

Jan 19 - received my phone the day after MLK day. Replacement phone already had dust, screen clicked, and volume down button stuck.

Jan 19 - Call to tell them I want to send back replacement as it is worse than my original. They say no and after debating back and forth I finally give in.

Jan 20 - Mail my original phone (no accessories, no box) back to HTC houston.

Jan 21 - Call HTC TO setup DOA on replacement phone I received. Rep tells me to wait until they receive my original back at the HTC Houston Location so that they can close original ticket. Escalates ticket.

Jan 25 - See on fedex.com that my phone has been received by HTC Houston. Call them that afternoon and tell rep my situation, and she gladly sets up a "new ticket" for the DOA. However new ticket would not create. She referenced me back to my old ticket but ASSURED me that my phone will arrive Tuesday, Jan 26 (Overnight shipping) and that a Return label will be emailed to me as well for my DOA. Ticket also escalated.

Jan 26 - Don't receive my phone. No big deal. Wait until Wednesday.

Jan 27 - Didn't receive my phone. Called HTC. Spoke to a different rep who tells me that the rep i spoke to on Jan 25 never setup a ticket. I was lied to. Blatantly. Rep tells me ticket will be escalated. I say no that I'm sick of escalations. I ask to speak with Tim M (escalations guy). Rep tells me to call back later as he doesn't come in for another hour.

I call back later. Ask to speak with Tim. Tim tells me that the phone has been checked in and that HE himself "escalated" the ticket to Taiwan and that the ticket will close by Friday PM.

Jan 29 - Ticket not closed. Call back HTC to see why. Reps have no answer for me. At this point i'm so tired of arguing I just say OK.

Feb 2 - Call HTC to see if ticket has closed. Rep tells me no. I inquire. Rep has no answers for me. I say ok.

Feb 5 - Receive email from HTC saying that they finally received my phone in houston (two weeks later!). They are "testing my phone". A c-4 Exchange? On-site repair? I have no idea what this means to me.

Feb 5 - Call HTC after receiving email. Still no update and still have an open ticket.

What could I possibly say to them to get any sort of information from them? This has been a nightmare.
[Nexus One General] Paul22000:
Wow. That is horrible. I have to say though, this is exactly why I keep saying to people (in the "dust" thread) to stop sending phones in for dust. It's just NOT worth it, especially considering that

A) You have 0 guarantee that the replacement will not have dust since the phone JUST came out

B) HTC / Google support is absolutely terrible right now (as you've found out)

C) You have ONE YEAR to get it replaced. Why bother doing it now?

Just wait till A is fixed (ie problem in production line fixed), for support to get better, and for the dust issue to get extremely noticeable before sending it back. There's 0 reason to do it now.

Anyway, a bit of good news for you:

Repair / C-4 On-Site Exchange is what I had when my phone was in the early stages of being exchanged. See here: http://xdaforums.com/showpost.php?p=5415918&postcount=84

So it looks like your process may be coming to an end ;)
[Nexus One General] rookie1082:
@Paul22000

So since they are saying repair, are they going to send my original back out to me once they are done with the "repair"?
[Nexus One General] Paul22000:
I don't think so. Mine said "repair" but they definitely sent me a different phone (refurb actually) (mac address was different).
[Nexus One General] Jak Crow:
I would recommend for those of you out there with American Express charge/credit cards or any other credit card that offers its own additional warranty services above that of the manufacturers, use them when making a purchase like this and take advantage of such services when the manufacturer or retailer isn't helping the way they should be. In the case of amex, I have had nothing but complete satisfaction when they have taken over the situtation and resolved it quickly.
[Nexus One General] rookie1082:
Well what is weird about the "repair" service page that it takes me to is that I alread received my replacement before I sent my original back to them. I just wasn't sure if they would send my phone back to me once the repair was done and I would have to send the replacement they sent me, back to them.

I guess i should wait for it to say that the ticket is closed before I call them?
[Nexus One General] Paul22000:
Oh, I missed that, you received a new phone already. Lucky bastard!

I had to go 8 days without a phone at all!

Enjoy your phone and let them worry about the other one ;)
[Nexus One General] uansari1:
Nevermind...
[Nexus One General] mgymnop:
FYI Yesterday I initiated my N1 swap and of course I had already the feeling that something will go wrong. They are very fast in puttng the hold on your credit card (5 minutes later) but I never got a confirmation email from them regarding the swap....so I called them today and first of all they had problems to find my ticket. I had an old ticket open because I wanted to return my phone first...I never got an email for that ticket either...Then I decided to wait for the OTA update to see if i fixes the 3G issues. After it didn't I called them yesterday. Now they cannot proceed with the swap because the return ticket is still open and they have to close it by escalating the process. We all know what that means....Escalating team is the group that is causing the biggest mess...I am anxiously waiting for the closure of the old ticket....it won't be fast I am sure...

So be sure that the old tickets are closed before you swap a phone.
[Nexus One General] Paul22000:
Decided to keep the extra? ;)
[Nexus One General] uansari1:
Ha... actually I decided not even to ask the question and send it back. Having a conscience can be a hurdle at times. ;)
[Nexus One General] rookie1082:
FYI They received the phone I shipped back on the 25th of January. And Yesterday, February 9th, was when my ticket closed.

From the time they received my phone, it took 16 days to "inspect" my phone and close the ticket. Once I saw the ticket closed, I called them to setup a swap on their replacement and promptly got a confirmation email from them regarding the "new" swap.
[Nexus One General] mgymnop:
I have my N1 still. I didn't want to send them my phone before I get the new one. I want to test the new one if it is worse than the old. HTC has a very bad QC and it really can happen that you get another lemon. They told me that they cannot sent out my swap as long as my old "return" ticket is still open. I expect that my swap request will disappear again in the HTC Nirvana...I will count the days and will post again....
[Nexus One General] rookie1082:
Oh yeah, i've gotten a lemon for sure.

However after much arguing over the phone they would not let me keep my old one, since the swap's Serial Number was linked to the hold on my credit card. I HAD to return my original phone and keep the swap they sent me. Then I had to do a DOA on the swap, but could only do that once the original ticket closed... Which like i mentioned, was 16 days from the time they received my phone in Houston.
[Nexus One General] mgymnop:
LOL. Is that the Nexus One experience that Google was talking about? It's all a big joke HTC and Google. Of course I am over my 30 day return period because I trusted Google and HTC that they would fix the problems...Now I can only swap to another N1 and hope that it is not a lemon.
[myTouch 3G, Magic Android Development] Naatan:
Just curious if anyone knows if this is being worked on by anyone? I read that they managed to get it working on the Droid. I'm looking very forward to having it on my magic :)
[Windows Mobile Software Development] netblognet:
Hello,

I'm developing an application for windows mobile 6.5. Im writing the code in c#.net and want to send sms due to my app.

I checked out the POOM and sms sending worked fine.

SmsMessage msg = new SmsMessage();

msg.To.Add(receiver);
msg.Body = messageText;
msg.Send();

But there's one problem. I want that the messages will be saved/copied to the "send messages" folder, after my program has sent them.

How can I realize that. Is it possible with the POOM, oder should I work with MAPI and generate a converted copy of the msg-Object in the "send messages"-folder?

greets,

raffi

p.s.: Please excuse my english. I'm a german pupil and I knwo that my english isn't the best. So if you got in trouble, while reading my post, ask me and I'll try to explain the problematic part in another way...
[Windows Mobile Software Development] Cyclonezephyrxz7:
I dont know how to implement the code, but I believe that it involves the SmsAccount class and the Folder class. I have seen examples online showing something like :

SmsAccount x;
Folder outbox;
outbox = x.outbox;

or something of the likes, but I cannot produce that code when making my own program without getting errors about undefined properties, etc. THe MSDN site is pretty useless on this topic too. It seems as tho the Microsoft.WindowsMobile class and its subclasses are under-documented... :(
[Windows Mobile Software Development] frea:
Hi!

First of all plz excuse my bad english

I´m looking for a WM "tool" that spreads SMS

It should work as follows:

I recieve a SMS; the tool checks, if the user who sent the message is signed in my "spreading list"; if yes --> send the same message to all other users in my list (except the user who sent the original message)

If no such tool exists, or if it is not possible to code such a tool, i would be happy if you could tell me an online service wich makes this possible (must work in austria)

thanks for your help!

(THIS IS NOT meant for spam or advertisement !!!)
[Windows Mobile Software Development] fadytabar:
I have a solution for you.

Hi,

Try Magic call from Mobiion (http://www.mobiion.com/) it's your exact solution and i guess the only one. :rolleyes:

I have tried to make it work exactly as you requested and it worked great.

Unfortunately i spent about 25 SMS while testing because i made a mistake by make it send an SMS to my number when it receives an SMS from my number too, so it went in an un-ending loop sending and receiving SMS. So don't make the same mistake. :(

If you found it unfamiliar and had difficulties configuring it just let me know to give you a hand.

Have fun

Fady Tabar
[G1 Q&A, Help & Troubleshooting] mrandroid:
Are the Kernels in the phone made for a specific android version? For example, will CM's 1.6Kernel work on a 1.5 device? or better yet... would a 1.5 kernel work on android 1.6?

Also, does 1.5 and 1.6+ have different BOOT partitions? Or can I use the BOOT that came with phone and just try to upgrade the system to 2.0?

Reading that it might just be a stupid question lol. But if someone can shoot me a quick yes or no that would be great...

Here's my plan:

I have the source code for the Behold II. It comes with android 1.5

I want to try to grab the Vanilla version of Android 2.0 from the SDK, grab the drivers from the source and throw it all together to put on the behold (which i currently have running on galaxy firmware)

Is android only in the /system partition? So i can just compile and mess with /system or would I also need to change the BOOT image?
[G1 Q&A, Help & Troubleshooting] lbcoder:
There is a very complex web of dependencies. Although some kernels will work with MANY system images (due to similarities in the system images), there is no guarantee at all that any particular randomly chosen kernel will work with another randomly chosen system image. PARTICULARLY when messing between an OEM hardware kernel and any kind of major customizations. You might get lucky though ;)