yashsingh1/xdaforums huggingface dataset:
[myTouch 3G, Magic Android Development] Chillaxed:
first post, but i've been on here for a while and never bothered posting. however, i just got off the phone with rogers and apparently there's nothing they can do as far as getting around it. i think its BS as i worked for AT&T wireless here in canada at a call center and there's always a way around.
[myTouch 3G, Magic Android Development] dreckis604:
honestly guys JUST APPLY THE ROGERS UPDATE?? is it that big of a deal to wait until some one can root it?>? lets be real.
[myTouch 3G, Magic Android Development] DaMonk:
It is a BIG DEAL for some of use that daily use Apps that WILL NOT work with 1.5
[myTouch 3G, Magic Android Development] thequinox:
Yes, to a lot of people this will be a very big deal. Just because you don't use some of the features that are unlocked with root access doesn't mean others don't as well. I don't use tethering all the time, but I would never give it up.
[myTouch 3G, Magic Android Development] zortoflaven:
Not to mention those of us who have been using ROMs beyond 1.5 for quite some time now... :eek:
[myTouch 3G, Magic Android Development] squintzzhero:
I am being real. Call tech support and ask them to reset the network. I talk to my phone all day(vc), browse heavily, tether both wired and wifi almost everyday, and basically rape my phone for all 2.1 is worth. You want me to be real and downgrade like 4 times to 1.5 because you cant read? you need a reality check. People, if you are reading this or in this forum, you must be a half-witted competent person that can root, flash, adb, etc. This must mean your capable of calling your phone provider and instructing them to do a simple task. It's your choice. Upgrade to cursor's rom, stay with your current cook, or update to rogers and have fun. P.S. I went into a rogers store today in B.C. and they took all dreams and magics off the shelf and said they are no longer allowed to sell the handsets due to the 911 excuse. i thought that was interesting.
[myTouch 3G, Magic Android Development] crashwebster:
Agreed. This is a big deal to me (and possibly a good excuse to procrastinate work all afternoon). I can't stand SenseUI. I got the Magic precisely because it had vanilla Android.

Can anyone confirm that the bcrook's netfix is still working?

I would also appreciate a bit of help on how exactly to install the fix. I have tried to modify build.prop to match bcrook's file but I can't copy to the /system folder using Astro and I'm unclear whether I need to copy bcrook's entire build file or just ro.build.display.id. And am I supposed to do anything with all the other files in the meta-inf folder that was contained in the zip?

Many thanks,

ash...
[myTouch 3G, Magic Android Development] DaMonk:
put the zip in the root of your SD card and apply it like any other ROM update (if you got the CM-Rogers-NetFix-signed.zip file).
[myTouch 3G, Magic Android Development] squintzzhero:
Thank you, a person with an iq.
[myTouch 3G, Magic Android Development] crashwebster:
Oh...I was making it much harder than it really is :) Thanks DaMonk.

ash...
[myTouch 3G, Magic Android Development] pbrammer:
Get a network reset, get data back!

squintzzhero was spot on. I just called tech support, through to iPhone and asked a helpful (!?!) guy called Josh for a network reset. Pulled battery and SIM and booted. DATA IS BACK!

No update/patch was required. I'm running Cyanogen 4.2.13, no way I was going back to Rogers' crappy 1.5 ROM.

To say I'm disgusted with this company is the understatment of the century. 3 hours on hold today to be told lie after lie by different people. I better get my 1 month credit. Anyone up for a class action suit against this racket?
[myTouch 3G, Magic Android Development] aaziz:
It does work. Here's the exact steps (you have a Magic right? if not, you need a different file). Make sure you backup first, of course.

1) Download http://briancrook.ca/magic/signed-Rogers-netfix2-sapphire.zip

2) Put it on your SD card, reboot to recovery, apply the zip

3) Boot phone

4) Connect phone to computer

5) Open up a command prompt and navigate to a folder you can access easily. Then pull the build.prop and build.sapphire.prop from the phone (make sure you put the dot at the end, it means the current directory:

adb pull /system/build.prop .
adb pull /system/build.sapphire.prop .

6) Open both files in a competent text editor (notepad++, TextEdit, emacs, whatever). Find the line and change it to exactly 3.05.631.7 CL#118917 release-keys in both files. (Bcrook doesn't think this should matter, and I don't either, but I'm just repeating the steps I did...). Save both files, of course.

7) Push these files to the phone (the remount is the important part to acces it):

adb remount
adb push build.prop /system/build.prop
adb push build.prop /system/build.sapphire.prop

8) Reboot phone. You probably won't have data. If not, call Rogers tech support on a landline. Mash 0 until you get a Customer Service rep, or you'll be on the phone forever. Tell them you updated your phone (you have a custom 1.6 ROM, right?), and ask if they can do a network reset for you. They will ask you to pull battery. Make sure you pull the SIM as well if they don't ask. Then they will tell you when to put them back in and boot again. If you have 3G, voila.

After doing a network reset 3 times, the last time with the stock Bcrook fix, all three times without pulling SIM, I was frustrated. Then the final pass (the steps detailed above) worked.

If you still don't have success, post all your info from Settings > About phone screen that lists the firmware verison, buld number, etc.

Check out this page for the original posts. Post or PM me if you need more help
[myTouch 3G, Magic Android Development] Chillaxed:
applied bcrook's update. went to rogers online tech support, this is what they said

that was in the middle of the huge paragraph the guy copy pasted into the chat. hope that helps you guys out.
[myTouch 3G, Magic Android Development] crashwebster:
Thank you very much Anthony. I will save that walk-through and learn to use adb.

At this point I have data again after getting Rogers iPhone support to reset my network. I have done nothing to my phone, not the netfix patch, nothing. Lesson: don't waste your time with the android tech support guys, they will **** you around and outright lie to get you to upgrade. Talk to the iPhone department, lie that you do, in fact, have an iPhone, and ask them to reset your network.

A big thank you to everyone on this forum!!
[myTouch 3G, Magic Android Development] playingdoh:
it's not lying, it's information mismanagement
[myTouch 3G, Magic Android Development] ElChe:
Update

I updated to this ROM using the RUU, I dont really care about the rooting, the only thing that I dont like it the Rogers logo when it boots up, I didn't have it with the HK Sense UI ROM. I called them and I was in hold from 18h30 to 20h10... I was just calling to get more info about the DATA credit, I gived them so bad **** for the waiting, I ended up with a 15$ discount on my plan, the DATA month credit and 3 month of unlimited outgoing and incoming calls... With the lady of costumer care. Hahaha
[myTouch 3G, Magic Android Development] bcrook:
You need to have an eng SPL to change that splash screen.
[myTouch 3G, Magic Android Development] aaziz:
This is false - they're just getting tired of having to do it for people. I'd insist the do it, or try another agent, or call iPhone support or customer service.

You're welcome. You're right, the Rogers techs will **** you around, especially those who are generally ignorant of what they support. I am surprised that you didn't apply any update and now you have data. What does your Build Version say in About Phone?

On a side note, 10:20PM and 3G still active with latest Cyanogen port.
[myTouch 3G, Magic Android Development] flewid:
I just did the live chat thing..

I told him that I applied the update (i really am running a newer 1.6 build.. but just wanted to save time), but for some reason data wasn't coming back and to apply a network refresh to my phone..

I got this;

Gilbert says:

Please note if you have updated the device and your data still does not work note that it will take about 24 hours to have the data working again. It has been rumored that a "network refresh" will work however word from network operations is that the block will come back again if a "network refresh" is performed. You will be compensated automatically for this inconvenience with a credit of one month of data fees.

So,

I guess my next step is to try the fix mentioned above and see how it works.
[myTouch 3G, Magic Android Development] bcrook:
I had the same guy. I just had to keep asking and being persistent. He ended up doing it for me. I told him I needed the data and would deal with a block later if that happened. he was very nice.
[myTouch 3G, Magic Android Development] oddible:
Torrent

Made a torrent for the RUU_Sapphire_Rogers_WWE_3.05.631.7_R_release_signed_NoDriver.zip

Attached:

RUU_Sapphire_Rogers_WWE_3.05.631.7_R_release_signed_NoDriver.torrent.zip
[myTouch 3G, Magic Android Development] ma678:
Same thing here.

I called Fido at 8:00am this morning and asked for a network reset. My data was back immediately after I rebooted my Magic, and it's still running without any problem as of this moment. I got two messages this afternoon. One in French, one in English. Also got an automated voice call at about 4:30pm. Just ignored.

I'm running Cyanogen 4.2.13 right now. No update or netfix.

I won't be expecting any compensation from Fido, either.
[myTouch 3G, Magic Android Development] ElChe:
I fuc*ed it up then... Well toobad, ill wait until there is something out there... Im not used to Android modding yet... I used to have HTC with WinMo and I was able to modd these devices but not the Android, Im a noob! Thanks for the tip bro'
[myTouch 3G, Magic Android Development] alan090:
hey

my friend got dicked around by tech support all day after i told him repeatedly that cx care can do it

then finally he gets into customer care and gets someone to do the network refresh (" resend to switch ") and data is now working immediately

just hangup and try another customer care agent until u get someone to help you as it is a 2 second procedure
[myTouch 3G, Magic Android Development] knatez:
Are some people really having this much trouble?

I called Rogers this morning at around 10:30am. Waited on hold about 25 mins and spoke with a nice guy on the phone. I don't remember his name but he was very friendly. I informed him politely that i had done the update on Saturday night to avoid a loss of service (obviously a lie). I told him the data did go out at 6am on Sunday and did not come on this morning even though i had completed the update. I informed him that i urgently needed my data connection as i am a small business owner and also use my phone to navigate city streets on a daily basis. He asked if i was calling on the device, i said yes. he said "ok, when we are done this called turn off your phone take out the battery and wait 3 mins. During that time i will restore your connection and credit you for your data this month". I said thanks, hung up took out the battery and when i turned it back on everything was working 100%. So i am not really sure why you guys wanna have a fight with them about what rom you are running and how evil they are. Just swallow your pride and tell them you did the update and then you are sitting pretty....
[myTouch 3G, Magic Android Development] crashwebster:
Build: DRC83

Kernel: 2.6.29-RAv1.6.2
[myTouch 3G, Magic Android Development] CalvinW:
Got my Cyanogen running Dream 3G access again (for the time being at least). Here's what I did for the benefit of others:

Installed bcrook's Dream "patch" http://tr.im/LBqj

Called Tech support, told them I had installed their upgrade over 24 hours ago without getting data back (lies :eek:) and had heard a network refresh could speed up the process. Unfortunately they insisted on sending me to the smartphone support.

Waited on hold for about 45 minutes.

Told my story again to the next guy and he tried the refresh... didn't work. Tried it again, this time on the power cycle I pulled out my sim card and put it back in (head about doing that somewhere). This time it worked.

And that's where I'm at now. Thanks for the help to the folks on this forum and to bcrook for the patch.
[myTouch 3G, Magic Android Development] walie:
+1

i flashed bcrook's update, got a network refresh from Rogers and got data back again. Since bcrook's update resulted in some protected apps not showing up in the market, i pushed my original build.sapphire.prop file from cyanogen 4.2.5 and i still ahve data

lets hope Rogers doensn't do another scan again
[myTouch 3G, Magic Android Development] aaziz:
Because they are evil D: and I like politely arguing with tech agents that are ignorant of the situation. It's a perverse habit of mine.

Amazing. So it really just just be the SIM pull then? Well, thanks for that info, I'm sure it will help others.

Another testimony to pulling the SIM as well as battery. Also, no need to wait 45 minutes. Just politely ask if they could try a network reset as you don't want to waste more time. If they still refuse, call back. Try customer service again, or if they still insist on sending you to smartphone, go to iPhone support.

Do you know specifically what apps don't work, so I can see if I have the same issue? I'll also need to modify my build.prop again, I guess I can extract this from the CM update.zip?
[myTouch 3G, Magic Android Development] TuRDMaN:
I've had my Magic running CM with bcrook's netfix up and going on 3G since Monday morning, and since then, I've received one warning text message, and just now (10:24am eastern on Tuesday) I received an automated phone call telling me to upgrade. My data is still working though!
[myTouch 3G, Magic Android Development] aaziz:
I just received a call at 10:30. Do they really need to continue wasting our time with this BS? And it sounded like a 12 year old girl was speaking, too :/ Oh well, data still works!
[myTouch 3G, Magic Android Development] molochmaster:
Just called in to a regular rep from rogers, just call 611 and say 'phone' and 'general'. I told him that I'd already applied the update (LIES!! :eek: ) He wanted to transfer me to a tech rep., but I asked him not to do so and just give me a network reset. He told me he'd do it after I put down the phone and taken out the battery/sim. I hung up, took everything out, waited 5 min and I now have my data back!! I think we can all see how well executed the Rogers outage is (not! :p).
[myTouch 3G, Magic Android Development] thiefy:
how to get 3g back...

hello, if anyone would like a simple solution to rogers screwing us, it is easy.

instead of trying these patches and reboots and wipes, simply phone rogers.

say 'talk to a representative', then say 'wireless', the push 1 for iphone support.

if you choose 3 for htc support, you will be on hold with the 2000 other angry htc customers.

so don't - just choose iphone support.

when the fruit comes on and asks you if you have a 3G or a 3GS - tell him you have neither, and you have a googley phone and you simply would like him to 'do a network refresh' on your phone line.

he will get you to remove the battery on your phone, and when you turn it back on, your 3G will work happily.

rogers tech support folks have recieved 3 emails in the past 2 weeks telling them not to do this for customers. - this came straight from the rep. on the phone. but, they will do it anyways, because it doesn't hurt anything and they will actually do what the customer wants to satisfy them.

rogers would love for you to install this update as it comes with a perfect spl, meaning now you can't root your phone - without quite the hassle - and if you can't root, you can't tether or do other things root can do. meaning, your back to rogers' control.

so for all of you that say 'oh, i need my 3G and dont care about root.' go trade in your google phone for a iphone and stop filling the 30 page threads with junk.

anyways, i did what i said above here on jan. 25 at 1700 hours.

it is now jan 26 at 1000 hours, and my 3G still works happily.

if you'd like yours to work with out patches and hassle, try what i did...
[myTouch 3G, Magic Android Development] zortoflaven:
Just to backup what others are saying, I never updated. I was, and still am on Amon RA's 1.6 ROM. Yesterday morning I used the Live Support, asked for a network refresh and that was that. Like the others, since then I have received 2 texts (one english, one french) and an automated call.

As of 3:15 Atlantic time I still have data and have for over 24 hours.
[myTouch 3G, Magic Android Development] themudfly:
I guess I'm one of those that just can't get it right... I called in, asked for a network refresh, popped out the battery and SIM... still no data.

frustrating.
[myTouch 3G, Magic Android Development] sleepymatt:
Me too. Installed bcrooks patch, talked to live support, rebooted, pulled sim, asked for a network refresh, rebooted, pulled sim, still no data :(
[myTouch 3G, Magic Android Development] zelrikriando:
Just called the tech support over there. They wouldnt do the network refresh stating that it doesnt work and just keep repeating that I need to do the update as it is mandatory. :(

I cant even do that update, it wont work on my phone...
[myTouch 3G, Magic Android Development] CalvinW:
Just lie and tell them you did the upgrade over 24 hours ago. It's fun and easy to do :).

@aaziz

My guy insisted that he couldn't help me and would need to transfer me. I didn't really care because I was working on something else and I just put the phone on speaker while I waited.
[myTouch 3G, Magic Android Development] bjtheone:
Don't call tech support... Call and say "wireless" then "general" to get the general queue rather than the tech queue. They will be happy to do a network reset since it is an easy call for them.
[myTouch 3G, Magic Android Development] daeshawn:
WTF?

Is rogers trying to piss me off? I've noticed some people received the txt again from rogers...I just received another one. What's up with that ? should I be concerned that they perhaps look for something else other than what we think they're looking for? Or should I prepare to cuss the hell out of rogers for bothering me when I have two phone lines from them? hmmmm (i have the cursorrom in it)
[myTouch 3G, Magic Android Development] wolfier:
Done!

Upgraded to Cursordroid 1.2.1 from Hofo 1.0.8 going through SPL, Radio, etc. What a PITA...and I forgot to export my Note Me! Notes. Now I'm left with the Nandroid backup I have no idea how to get my old notes out of it. Why don't the Note Pad applications save in plain text on the SD card?

Anyway. It's how this social engineering works: Just play dumb a bit.

Went to live support.

Rep: how can I help you?

Me: I received an SMS saying there's a 911 update. I did the update and now the phone cannot go to the internet. what can I do?

Rep: What model is your phone?

Me: HTC Magic.

Rep: So you've performed the update?

Me: The phone looks totally different now, so I think the update succeeded?

Rep: Can you go to Settings, About Phone, and what's the Build Number?

Me: How can I get there?

wait 10 seconds.

Me: I think I've found it. Is it the box at the bottom?

Rep: Yes.

Me: It says Build Number 3.05.631.7

Rep: Thank you, you have the update.

Me: Also a bunch of stuffs at the back, CL#118917 release-keys

Rep: You don't have internet on the phone, when did you do the update?

Me: Last night.

Rep: It's automatic and you should have it back in 24 hours.

Me: So do I have to do anything on my part, like turning the phone off?

Rep: In a few hours, you should turn the phone off, and then on.

Me: Thanks, but when should I do this and how frequently should I do it?

10 seconds later.

Rep: Let's do it now and see.

Me: Okay. Phone turned off and then on.

Rep: Thanks.

Me: It works, it shows an E and then an H! Thanks!

Rep: Anything else I can help you today?

Me: That's it, have a nice day.

Rep: You too!
[myTouch 3G, Magic Android Development] flewid:
okay, so i did the chat with them a few times, was always told they couldn't do a network refresh, also called in a few times, always told the same thing "we were told not to accomodate that request" or some silly BS.

so, this time i did *611, called up, did iphone support, after the standard security questions, he asked me what phone i had, i said the HTC dream, he told me that i was in the wrong department and then it went something like this

"oh, i know, i actually was just wondering if you could do a network refresh for me"

"oh sure! that's easy"

"great!"

"okay, done, reboot your phone, pull the battery, wait 3 minutes, and plug it back in"

"awesome"

..

so, i did that, but, i still don't have data..

oh rogers, how i loathe you right now.

i guess i'l try pulling battery longer

the tech did tell me that rogers is scanning for the radio version string, and if it doesn't match exactly you're banned and there's no way around it.. unfortunately i can't even downgrade to their inferior 1.5 rom because htc sync won't work on vista, or on win7 (doesn't see my device)..

grr.
[myTouch 3G, Magic Android Development] ChillyEli:
4 texts in English. 3 in French. Two phone calls.

After messing up my phone with a bad ROM image (my fault not the cooker's), I've opted to just upgrade with CursorSense's cool little tutorial
[myTouch 3G, Magic Android Development] digitaljeff:
... just so you all know, installing bcrooks patch IS NOT fixing your data issue, it is solved when you call into Rogers and ask for the network refresh.

you could have called in without doing the patch and you would still get your data back... as i said in my previous post, i'm not flashing anything, nor have i, and my data is still working.

called into rogers on sunday eve for a refresh and i sill have my data back...

guys and gals, please stop flashing your eyes out with different patches/fixes... it only takes 1 call to rogers to fix your data, not a patch.

correct me if im wrong but i have yet to see anyone who did bcrooks patch that hasnt called into rogers and yet still got there data back..

play it smart guys and gals...
[myTouch 3G, Magic Android Development] bcrook:
There was one guy who flashed it, pulled battery/sim and it worked. I dont know why. I suspect that they are looking at the radio string but the reps are checking the build no. I still have data, so who knows...Hopefully this mess is over.
[myTouch 3G, Magic Android Development] twoscoops:
Success with 1.33.0009 SPL?

Ok, most people seem to have success with a "network refresh". I tried that last night with no success.

My Phone: Rogers Magic 32A, with SPL 1.33.0009

Last night I loaded CM 4.2.13, with the netfix hack, called rogers, waited for eternity, asked for "network refresh", argued, got him to do it, but no luck...

So my question is: for those that the "network refresh" trick worked, were any of you running the 1.33.0009 SPL? How about the "perfect" 1.33.0010? Could the SPL be something that they are checking for?

GAH... if only I could successfully argue my way out of the 3 year contract over this!
[myTouch 3G, Magic Android Development] darvo:
Well... looks like they will shut down our data until we upgrade. I'm wondering if a cooked ROM will do the tricks. :confused:
[myTouch 3G, Magic Android Development] Dazog:
ro.build.display.id=CUPCAKE.eng.u70000.20100114.191317

ro.build.version.release=1.5

ro.build.date=Thu Jan 14 19:14:51 CST 2010

Rogers apk's are present.
[myTouch 3G, Magic Android Development] Teletran:
The big questions is whether or not this update will remove root accessibility.

I really would rather not update if that is the case.
[myTouch 3G, Magic Android Development] DaMonk:
Engineering SPL perhaps ?? due to Rogers rushing this release out
[myTouch 3G, Magic Android Development] dreckis604:
how do we upgrade to this rogers version if we are running a custom rom??? i dont wanna screw up my phone?? im running the hofo rom can i just upgrade directly to this?