[HD2 General] Audio Oblivion:
my open letter got deleted by the moderators on Vodafones official forums

So here it is:

To Whom it may concern,

This is an open letter to you regarding the supply and support of the HTC HD2 mobile device by Vodafone UK.

Vodafone began supplying this handset to customers in November of 2009.

Many existing as well as new Vodafone customers purchased the HTC HD2.

So high was the demand for the new handset, Vodafone could not satisfy everyone of its customers in a timely and reasonable fashion.

Whilst the HD2 was still readily available in any Vodafone retail outlet or online store, purchasers began to find several fundamental faults with handsets that had already been supplied.

The most fundamental fault was, and still is for a lot of customers, the issue with SMS messaging.

This software fault is well documented on Vodafone's own customer support internet forum as well as many other internet forums that have invested interest in the mobile industry and mobile devices.

From my own experience, the HTC HD2 that i have been supplied with by Vodafone is currently not fit for purpose. If i have around 20-30 or more SMS messages in any of my SMS message folders, new SMS messages

will not send. I have to delete any existing messages and then reconnect the phone to the network in order for new ones to send out.

Again... this is my own experience but there are many other variations on the theme documented on the Vodafone customer support forum as well as sites such as XDA-developers.com.

For reasons still unclear to consumers (although rumours are abundant about a certain other mobile device manufacturer being involved somehow), Vodafone suddenly halted supply of the HTC HD2 sometime in early January 2010.

The demand was at this time still abnormally high for the handset regardless of any issues Vodafone customers were having.

The SMS issue had by this time been addressed by HTC the manufacturer of the HD2.

HTC had in fact, released several fixes for the HD2 via their support site, addressing a plethora of problems the device had upon its release.

These updates included a new ROM update which is a complete firmware update to the HD2's hardware components therefore supplying users with an updated operating system and

applications as well as many bug fixes. Also released by HTC was a radio update that would fix any issues with the HD2's radio components and enhance its capabilities.

However... HD2 customers supplied by Vodafone are unable to install the ROM or radio updates onto their HD2 mobile devices without invalidating their warranty. These handsets

cost approximately £500 when bought with or without a mobile contract and have been rendered somewhat impotent by Vodafone by their refusal to allow their customers to install

official manufacturer device updates.

Not only are Vodafone refusing to allow customers to download and install HTC's updates from the HTC website, they are also refusing to release any updates to the device themselves.

The story does not end here though.

Vodafone customers that have HD2's with hardware faults and are eligible for immediate replacement devices are being told that Vodafone are out of stock of the HD2. These

customers are being offered a different handset that is either of:

a) equivalent value to the HD2

or

b) equivalent specification.

Unfortunately... at this time of writing there is no other mobile device currently supplied by Vodafone or forthcoming that meets either of these criteria.

There are also those customers that have been paying Vodafone for handset insurance. Sometimes up to £10 a month or more for the very privilege of being immediately sent a

replacement device if theirs develops a fault.

With no immediate prospect of any resolution for either software or hardware faults, Vodafone customers who have purchased an HTC HD2 are looking for help!

Please help us!

link to first post: http://xdaforums.com/showthread.php?t=621788