yashsingh1/xdaforums huggingface dataset:
[myTouch 3G, Magic Android Development] tpb:
First time poster. Be gentle.

Like everyone else, my data was disabled yesterday. I was running a stock Roger HTC Dream - not having wanted to risk my warranty, etc.

I actually attempted to run their update, but 1) it doesn't support linux, 2) when used on a borrowed Vista 64 machine it failed to detect that the phone was connected (even though I could transfer files to/from the sdcard).

Since I need this phone for work, I decided that I had nothing to loose and attempted the CyanogenMod EBI1 upgrade. Took a while, but it worked. That was last night.

This morning, I called Rogers to complain (again) that my data wasn't working. I was on hold for about 5 minutes. They asked "Have you installed the update?"

I replied "I have updated my phone."

"Oh, OK, can you power down and pull out the battery?"

I did. When I turned it back on, data was working.

YMMV
[myTouch 3G, Magic Android Development] ep0niks:
I had my data service re-enabled using CM 4.2.13 and using bcrook's CM-Rogers-NetFix-signed.zip since yesterday just minutes ago from someone at the livehelp claiming that he wasn't able to help me but during the session, the 3G icon came back (fired up the browser to verify and data was working). Dunno if it'll last..

I'll upgrade radio/spl and flash CursorSense just in case and revert back when it's safe.
[myTouch 3G, Magic Android Development] jvincent66:
I just went through a live chat support and got my data back. I'm running SuperD 1.6 with the old radio/SPL.

On a positive note I now have scripts that will upgrade/downgrade my radio whenever I need to.
[myTouch 3G, Magic Android Development] KAwAtA:
It looks like a lot of people are still having issues... just call in for tech suppirt. i wouldnt bother going to htc tech support, crazy wait. its bettr to go into iphn and say the wait in htc is too long and you already updated your phone and need to refresh your data. the rep i talked to barely knew about the htc situation. i did this 8pm yesterday and data still running
[myTouch 3G, Magic Android Development] Harrison_K:
for those that have updated your phone within the last 24 hours, but still don't have data, power cycle your phone!

i was already on hold with rogers, and figured i'd give it a shot. as soon as my phone booted i got 3g. saved me a 20+ minute call with rogers.
[myTouch 3G, Magic Android Development] deim:
Well, after calling asking for a network reset, data/3G is back, but now I'm on CursorSense.

As much as I really appreciate it for a chance of going through this Rogers update without using Rogers crap, I still want to go back to Amon_RA 1.6 I had before. After all, CursorSense is only 1.5, and bunch of apps either don't install or don't work on 1.5.

Question is - is it safe now to downgrade the SPL and radio and go back to other versions? Is it a one-time thing Rogers does, or are they going to keep watching for a "proper" version from now on?!
[myTouch 3G, Magic Android Development] jvincent66:
You should be OK. If you look a couple of posts back you will see that I am on a 1.6 ROM with the old radio/SPL.
[myTouch 3G, Magic Android Development] zortoflaven:
Just did live support, told them I updated (didn't :P) and the data wasnt back yet. They did some magic and Im back online with Amon RA's 1.6 rom :)
[myTouch 3G, Magic Android Development] Harrison_K:
as mentioned more than once in the replies behind you, there are lots of people with open tickets regarding 1.6. personally, i'll hold tight until someone gets the official word on how rogers is going to handle 1.6 devices, and what's going to happen in the coming days with their network searching. there's nothing to say that they won't catch you later today in another pass and you'll loose data again. as far as i can tell, the only sure fire way is to call them and let them know you're running 1.6.
[myTouch 3G, Magic Android Development] deim:
Probably, that would be the best approach.

P.S. Damn, I hate Sense UI! :mad:
[myTouch 3G, Magic Android Development] Davindy:
Spoke with Rogers on Live Support, tech had me pull the battery for about 10 minutes while he worked his magic on his end (network reset I assume) soon as I put the battery back in everything worked. The Tech claimed I wouldn't have this issue again. All he asked me for was my current build number which I gave him build 3.05.631.7.

I should note I'm running CM 4.2.13, with bcrook's Rogers update.

Data is back and I didn't have to change my Radio or SPL!

Rogers Live Support seems to be the best way of getting this back and up and running.

Good luck to everyone else!
[myTouch 3G, Magic Android Development] Gazorninplat:
I've been searching XDA all morning for BCrook's rogers netfix zip. Can someone post a link to the thread?

I'm actually loving SenseUI, but the brightness thing is driving me bananas! Might have to go back to CM 4.2.8.
[myTouch 3G, Magic Android Development] skittleguy:
Did a battery and sim pull this morning, booted the phone without sim, pulled the battery again, put the sim back, rebooted, and data is now back (been running CursorSense since about 4 yesterday).

Reverted to the Fender 1.6. Things are looking good.
[myTouch 3G, Magic Android Development] knatez:
Just did the same thing and Data is now working. Also got my data credited for a month due to the inconvenience and the long phone wait times (55mins)
[myTouch 3G, Magic Android Development] Davindy:
Just sent you a PM with the link....
[myTouch 3G, Magic Android Development] bcrook:
Netfix (which is totally unconfirmed, but whatever)

Dream: http://briancrook.ca/magic/signed-Rogers-netfix2-dream.zip

Sapphire: http://briancrook.ca/magic/signed-Rogers-netfix2-sapphire.zip

These are both update.zips

If you want numbers to quote to Tech Support, check the screenshots from the official Rogers update documentation.
[myTouch 3G, Magic Android Development] Davindy:
I can't confirm if your fix did the trick or not, but after applying it and my conversation on Rogers Live Support, I'm up and running. I believe this is the quickest and easiest fix out yet.....

Thank you bcrook!
[myTouch 3G, Magic Android Development] kassemalaa:
rooting question

ok, so i updated, but i kinda regret not waiting a couple of more hours, since cursordroid managed to include the update in his rom. now im stuck with a perfected spl and can't root my phone.

my question is, can i use the old ruu to revert my spl and radio, root my phone and then install cursorsense 1.2? it seems pretty straight forward in theory, can it be done in practice?
[myTouch 3G, Magic Android Development] cursordroid:
You might be able to do that, but it will require a goldcard first.
[myTouch 3G, Magic Android Development] don.justdon:
CM 4.2.13 here, applied bcrook's netfix and went to Live Support. I told them that I had upgraded (just didn't say what I upgraded /to/...)

After they "did something" (network reset?), I was back in business. They never asked me what build number was or anything like that. Thanks, bcrook!

For info:

Firmware 1.6

Baseband 65.525.20.18U_3.22.20.17

CM 4.2.13

Build DRC92 3.05.831.7 (after netfix patch zip)

HBOOT-1.33.0010 (SAPP50000)

CPLD-12

RADIO 3.22.20.17
[myTouch 3G, Magic Android Development] CalvinW:
Is there a web interface for the Live Support? When I try it I get prompted to download a Windows executable, however for the time being all I have access to is a Mac.
[myTouch 3G, Magic Android Development] aaziz:
Trouble trouble trouble. Just applied the netfix2 update from bcrook, and trying to get a tech to reinstate my data connection, but now apparently they're telling their techs to say there is an HTC-only outage that will be fixed automatically... And they will not enable your device. They keep telling me there's no block on my account. I'm going to try the IPhone support department.

UPDATE: My phone info is the same as below, except my Build Number is DRC92 3.05.631.7, after I installed the netfix. Is there a way to manually change this?
[myTouch 3G, Magic Android Development] aaziz:
I HIGHLY doubt it. This is Rogers!
[myTouch 3G, Magic Android Development] CalvinW:
Bah, I expected as much. Quickly setting up a Win2000 virtual machine, hopefully that will get it done.
[myTouch 3G, Magic Android Development] Dazog:
Called in told em I did the update, got my data restored!
[myTouch 3G, Magic Android Development] fatcow167:
is there insturction how to do that? I try the goldcard method before and don't seems to work...plx help...

unless I crad a bad goldcard.... I get a error saying the main file is older version and fails the sapping.nbd flash...
[myTouch 3G, Magic Android Development] conradicus:
I used the same netfix2 update from bcrook as don.juston has. He ended up with:

Build DRC92 3.05.831.7 (after netfix patch zip)

I Have:

Build DRC92 3.05.631.7 (after netfix patch zip)

Wondering if the 8 was a typo?

EDIT: scratch this comment... just noticed the correction on his edit.
[myTouch 3G, Magic Android Development] digitaljeff:
alright... after trolling this thread, as well as the thread in the dream forum i felt i must add my two cents.

first off, thank you cursor for providing a rom with the fix in place.

now i had my data drop just like everyone else. im running 4.2.13CM and have done zero changes to my phone. after seeing everyones responses from the forums here, i followed the ol trick of calling into the "wrong" help desk (as been documented here by others).

i called tech support (*611 , answer tech support) then just went to the iphone support group. 15seconds mabey of wait time, asked for a network refresh (after all the security stuff), had to wait for the guy to check to make sure there were no outages in the area, then he told me to turn my phone off and try again in 5min. turned phone off phone for 1 min, powered back on and wham bam thankyou mam i had data again. now ive been reading posts here saying rogers auto-polls the network every 4 hours, if your not on the update (or a mod thereof) then you get booted again.

well i contacted rogers last night around 6pm PST and as of right now 11:50am pst i still have my data connection.

take it as you want, but in my books its not the "sky is falling" scenario some seem to believe and i wont bother chaning roms, or patching unless i ABSOLUTELY know its necessary and as of right now that isnt the case.

love peace chicken grease
[myTouch 3G, Magic Android Development] digitaljeff:
nope, i noticed this to as i also run a mac. and of course being rogers they dont bother to say that live support is only for windows.
[myTouch 3G, Magic Android Development] distributist:
Quick Question

Okay, my wife and I have Magics (thanks to the upgrade program) with: HBOOT-1.33.0010 (SAPP50000), which according to the wiki seems to be a perfected ROM that requires a gold card to root.

We also have Dreams with HBOOT-1.33.0009 (DREA21000), which looks like it is rootable.

So from what I can see, I'm in no worse shape if I simply apply the Rogers update to the Magics, as they would be difficult to root anyway, to get our data back, then go ahead and root the Dreams once an updated ROM that will pass the Rogers security checks is enabled.

Have I got this correct?

Thanks!
[myTouch 3G, Magic Android Development] moadda:
This is how I got back my data borrow someones iphone call technical support and tell them that your iphone does not have internet and that it was working a little while ago they will ask for the iphones imei and some other numbers. I have internet now but I did not update my phone.
[myTouch 3G, Magic Android Development] Teletran:
That live support you are talking to seems to be a scripted bot support. It doesn't seem like you are interacting directly with a human at all.
[myTouch 3G, Magic Android Development] aaziz:
I wouldn't doubt it. Guess it's time to call.

I should also note I am on a business account, I don't know if that changes anything.
[myTouch 3G, Magic Android Development] stilbon:
I'm just adding what I've heard from Rogers' in my most recent support call.

When I got the company line that after an update there would be a 24hr delay before service would be restored, I indicated that I had performed my 'update' 30 hours ago.

I broke the awkward silence by asking what they consider to be the new 'starting time' for this 24 hour period. He said their current recommendation to customers is that the 24hrs is starting from 8am THIS morning (Monday). That's the big piece of news I got from this most recent call - the goalposts are moving...

I got a ticket number and it's 2000+ higher than when aaziz posted his tech support call about an hour and a half ago in this thread - so it looks like they're getting a fair bit of traffic.

In all fairness, the guy was nice enough, he drew the short straw and was on Rogers' Dream support since he started this morning - and he was definitely starting to sound like he was getting annoyed with the lot of us. Tech guy at Rogers - If you're reading this, I appreciate your professionalism - this must be one hell of a day for you folks.

I wonder if Rogers' refusal to just follow the 1.6 upgrade path was worth all this grief to them.
[myTouch 3G, Magic Android Development] aaziz:
Talking with bcrook, who encouraged me (thanks), and I called tech support. Talked to a regular rep who wanted to transfer me to smartphone support, but warned of a long wait time. I asked her if she could just to do a network reset for me and she said sure, and now I HAVE DATA!

Now, what's different from the 3 times I tried over the web support? Well, 2 things:

1) I changed ro.build.display.id to the same as ro.build.description in both prop files and pushed them out over adb. The difference is "DRC92 3.05.631.7" (previous) compared to "3.05.631.7 CL#118917 release-keys" (changed to).

2) The CS rep asked me to also remove my SIM card when doing the reset, where as the online techs didn't. I don't know if this would have an impact, but I urge anyone to try this to also remove your SIM, as its easy and won't hurt anyways.

What matters is I now have data, without having to install another ROM or (god forbid) the Rogers 1.5 update.

Thanks to bcrook for his help and build.prop files.
[myTouch 3G, Magic Android Development] kassemalaa:
rooting...

i've been reading about downgrading using a gold card and it seems pretty complicated, so i'll leave it for later. what would happen if i use the 1-click method... it has been reproted that it won't work, but if i do it anyways (for the sake of it) would it brick my phone?
[myTouch 3G, Magic Android Development] Deliximus:
there's a video on theunlockr.com that will guide you how to create a goldcard. took 15 minutes and i'm a noob.
[myTouch 3G, Magic Android Development] litui:
Easy as pie

I run CyanogenMod and have had bcrook's netfix2 update applied since Saturday night but it didn't prevent my phone from going offline. My phone also didn't automatically come back online.

Today I used the web technical support chat. It was remarkably civil:

Me: Heya, my data's been gone 24 hours now on my HTC Dream and I need it reactivated.

Tech: I can check to make sure everything is properly but the system will be automated to restore your internet connection.

Me: I'm told that you can perform a network reset and have me remove my battery for a period of time to retrigger the connection.

Tech: We can try that yet.

Tech: Can you please powered off your device and let me know when it's off.

Me: Sure thing. Phone is now off.

Tech: One moment please.

Me: Sure thing.

Tech: Thanks for holding.

Me: No problem.

Tech: I've reset the network profile, can you go ahead and reinsert the battery and powered up the device.

Tech: Thanks.

Me: I appreciate it. Booting now...

Tech: You're welcome, thank you.

Me: 3g appears to be working, thank you!

Tech: That's great to hear!

Tech: You're welcome.

My guess is I probably saved him from having to go through the scripted responses relating to this particular issue by asking directly for the network reset/refresh. Either that or they've gotten tired of us calling now. Not once was I asked if I'd upgraded.

I can't confirm that bcrook's update which changes the build.prop to include Rogers build versions had any effect, but if you have not had success with Rogers performing a network reset on your CyanogenMod phone, give it a try and call them back. It'd be nice to have confirmation.
[myTouch 3G, Magic Android Development] Dave778:
u do realize that their system logs what IME is in use and for how long it has been. Everytime u change phones the system logs your new IME. They knew u were lying lol. Anyhow lets hope the system isn't doing anymore sweeps or your goin down boy!
[myTouch 3G, Magic Android Development] Sotarsh:
Still no data for me, using the new CursorSense, did the battery pull, sim pull, wipe date, reflash, etc.

I did a live chat with Rogers, and the tech said in response to my "Resend my data to the switch" question:

"I know we had in the past, but we are not allowed to any more. You will need to wait 24 hours"

"From When - Since I applied the update Sunday Morning?"

"From 6am (PST) this morning."

All indications are that the data should turn on fine for me using Cursorsense 1.2+, so I wait..

All in all still happy, as I really like the Cursorsense vs CM, and I have my QuickOffice PDF back, bulk email deletes, etc. Sucks having only 1.5 though.
[myTouch 3G, Magic Android Development] hol17:
I installed the update; It's quite nice I have to say even though my phone is now unrooted. Probably the fastest SenseUI I've used so far and everything seems to be working 100% and even the multi-touch in the browser seems quicker and smoother. Overall, I like it but now I have to wait to root my phone again :/

I can handle waiting though, this ROM is very satisfying.
[myTouch 3G, Magic Android Development] crashwebster:
No network reset for me

No luck getting data back by doing a network reset. The live support guy wouldn't even try it and claimed that my 1.6 ROM still had the 911 bug. Everything I have read says this is not true, that the 911 bug was fixed in 1.6. I'm running Amon_Ra 2.6.29-RAv1.6.2. Can anyone please confirm if this is true? Does my ROM have the bug?

Here's my transcript with tech support.

---

Ashley says: I have lost data connectivity on my phone.

Ashley says: This is related to the mandatory upgrade for Magic users

Ashley says: I am running a 1.6 ROM which has the 911 fix and have been told that a network reset will give me data back

Rathini says: When did you call in?

Ashley says: I wasn't told by a tech...I have been following forums online of other Rogers users who are in the same boat as I am

Rathini says: Did you go through the update or did you already have it on the device?

Ashley says: No and I would prefer not to. I really don't want the SenseUI and much prefer the Android 1.6 build

Ashley says: And, my phone does not suffer from the 911 issue

Rathini says: 1. Press Menu button 2. Select Settings 3. Select About phone 4. Scroll down to Build Number

Rathini says: What is the build number?

Ashley says: DRC83

Rathini says: You do need to update the software

Ashley says: Really? From what I have read this bug was fixed in Android 1.6

Rathini says: Yes..You do have to do the update

Rathini says: Once you have the update then you will be given the access to the data network

Ashley says: Are you saying my ROM has the 911 bug or just that I must to the upgrade?

Rathini says: Yes

Ashley says: Which?

Ashley says: Do I have the 911 bug?

Rathini says: Yes..you do

Ashley says: That contradicts everything else I have read about Android 1.6

Rathini says: We are told to do the update for this build number

Rathini says: Do you need information on how to do the update?

Ashley says: No, thank you. I will research further and call back.

Ashley says: Any chance we can try the network reset while you're on the line?

Rathini says: No..

Rathini says: They are doing it automatically

Ashley says: Very well. Thanks for your time
[myTouch 3G, Magic Android Development] Thesniperz:
called Fido in the morning for a network reset.

the tech support chick said it only works for iPhones and might not work, got her to do it and after rebooting my phone.. voila! Data is back in action.

I didn't update my phone, still rooted using Ahmgsk SuperD..

it's been about 5 hours and still running.. *crossed fingers*

:p
[myTouch 3G, Magic Android Development] SpaceBoy2000:
Ask them if they want you to try calling 911 and have them check your logs to prove that you don't have the stupid bug?
[myTouch 3G, Magic Android Development] litui:
The bug was actually fixed in 1.5 back in September. All 1.6 roms should be immune. I'd say try getting hold of another rep.
[myTouch 3G, Magic Android Development] aaziz:
Ashley... you need to make sure you've applied the fix that bcrook uploaded. It will give you the right Build number. Then, have them do a reset and make sure you pull both battery and SIM (to be sure). See http://xdaforums.com/showthread.php?p=5455209#post5455209 for more information, or let me know if you need more help. It's easier if you talk to iphone support or even regular customer service... if they tell you they don't know about smartphones just ask them if they can do a network reset for you, they likely will.
[myTouch 3G, Magic Android Development] {ROn1N}:
Yesterday I installed the Rogers update by flashing only boot.img, system.img and userdata.img to be able to keep the 1.76.2007 SPL and got my data back in the evening (even without having to deal with tech support it just popped back on!!). I have since tried cursorsense 1.2.0 and now running on the SuperD port for 6.35 Radio... 3G is still going. I've rebooted a couple of times and turned data off and back on and it's still working. I'm going to push my luck and revert to 1.33.2010 SPL and 3.xx Radio and see if 3G still works with a 2.1 ROM

Sense UI is really not for me... the Rogers rom is pretty snappy, multi-touch in the browser was really smooth... but I prefer the simplicity of the plain-jane Android ROMs
[myTouch 3G, Magic Android Development] crashwebster:
Build.prop

Hi Anthony. Thank you for the speedy response. Just to confirm: all I need to do to apply the fix is change the ro.build.display.id in /system/build.prop to match the one contained in bcrook's fix (DRC92 3.05.631.7) and then reboot the phone?
[myTouch 3G, Magic Android Development] ma401:
I'm the same way.. maybe because I came from a Dream and simple was the way to go? I updated to Cursorsense briefly yesterday but my data came back around 3 or 4 PM so I flashed back to Amon_RA 1.6.whatever (the newest one) and my data has been working since...
[myTouch 3G, Magic Android Development] cptnemo:
I'm with Fido and have a rooted G1. I called customer service and told the girl that answered that I'd installed the update and wanted a network refresh. I got through in under a minute and she didn't question why I needed the reset. The reset worked and my data is back but I got the warning text messages saying that data will be cutoff on the morning of the 24th again so this will probably be a temporary fix.
[myTouch 3G, Magic Android Development] Thesniperz:
yeah same here... got 2 txt messages now.

we'll see in the next couple of hours/days.
[myTouch 3G, Magic Android Development] don.justdon:
Spoke too soon...just got the warning text msg and looks like my 3G is gone again... :(
[myTouch 3G, Magic Android Development] TuRDMaN:
This morning I applied bcrook's netfix update to my Magic running CM, and used the Rogers online help to get them to reset my data, which restored my mobile data connection. At 5:48pm eastern time, I just receive another warning text. However, as of this moment, my 3G connection is still working fine. Let's hope it stays that way!
[myTouch 3G, Magic Android Development] kassemalaa:
1-click rooting

is there any chance of bricking my phone if i try the 1-click method for rooting? some people confirmed it working on perfect spl (1.33.0010) but i don't know if it's the case with 1.76.0010, thanks!