[HD2 General] jfarhat:
T-Mobile US HD2 Drops Internet Connection

I purchased 6 HD2s on March 24, 2010 from T-Mo US. I did not yet install any additional software and have been using stock ROM on all the devices. 4 of the original 6 have been working great from day one. 2 of the units had the drop internet connection issues. I have replaced those two units with new ones from the T-Mo store here in Charlotte, NC. The first one was just a unit swap and I kept my original SIM, the second unit we swapped out the device, SIM, & memory card. The one with the old SIM is working perfectly, no issues what-so-ever. The one unit with all the new items is still dropping internet connection.

Now to make matters worse, one of the original 4 units that were working from day one, has now started to drop internet connection (this started on March 2 2010). So, now I have to replace two units with new ones.

The problem is that T-Mo is out of stock on the HD2 and they are on back order. T-Mo told me that the HD2 has been their best selling phone EVER. And I must admit this is an amazing device, I would hate to get rid of this phone over something like this issue that I believe must be fixable. From my experience with the HD2, all 12 days and 8 units all together, I believe this issue must me a device problem. I started with T-Mo tech support and they sent me to Tier 2 tech support and they in turn sent me to HTC and so on.

There are many people that do not have this issue, and since I have 6 units I can tell you that half of my units are working just fine and the other half…well you know the problem with those units. The strange thing is that I bought them all at the same time and 5 of the 6 came from the same shipping box (the T-Mo sales rep. brought out the shipping box that they received them in and opened it in front of me – I had reserved 6 units from the store in advance). So some of that shipment worked and some did not. I assume it must be in the supply chain, but I am not familiar with the HTC supply chain. I believe it must be a chip or something in the device that is being supplied by two or more vendors and one or more of these vendors is the point of introduction of the problem. Or they just have a vendor with a bad batch…..I doubt the bad batch scenario because this is happening all over the world on different network with different provides. That is why I lean towards the multiple vendors and one or more of the vendors are introducing this problem into the phone.

I can’t contribute to the discussion on how to fix the problem, other than tell you just swap out your phone for a new one. I did that and it was a 50/50 chance of success (one of the swapped out phone for me is working fine now and the other will need to be swapped out again). I really don’t care how many times I need to swap out these devices, I love it and will swap them out for a new one at the store till they get me a batch of devices that work. And come on, for the price ($199.99 for one device and get the second one for free – making it $100 for each device + tax, can’t beat that deal). Although if you are not a T-Mo US customer, I know you may have paid more for the phone, but hell some of the EU providers even gave away the phone for free with a contract.

But I know, the price is not the issue here, it is the internet connection! And it should work perfectly regardless. There is no excuse for HTC not figuring out what the problem is and resolving it. T-Mo US rep. told me yesterday that this was a known issue before they released the phone in the US….I think that is why they are so quick to just give you new phones to replace the bad units. They really don’t even want to try to fix it over the phone with settings etc… They must know it can’t be fixed by changing the setting. The HTC rep told me to just swap out the phone…and my experience with HTC is that they try to first repair the issue over the phone.

Anyway, I hope that helps….even though all I can say is get a new unit.