yashsingh1/xdaforums huggingface dataset:
[HD2 General] mattyhagar:
I had a call back from the tech guy yesterday afternoon. He said it had ruffled a few feathers but had gained approval to move onto the JV15 platform which is capped at 2.2Mbps instead of 384Kbps. Only drawback he said was that voicemail on this platform wasn't free, whereas it is on JV12. No biggie, I rarely use voicemail and I'd rather have the faster downloads. He made the changes to my account at about 3PM yesterday. It's now nearly 8AM the following day and my downstream IS STILL capped at 384Kbps. The only difference to my account is that I now have to pay for voicemail. Oh, and sending txt messages is hit & miss now. You couldn't make this crap up!!

DuoM, my wife had her phone from our local Virgin shop about two weeks ago. Her downstream speeds have been fairly consistent and reasonable since day one. She's also on a similar tariff to me but with less minutes. IIRC, she has 200 mins, unlimited texts (actually 3000) and 1GB data for £20 (usually £25 but discounted because we have Virgin Media services at home). I have 600 mins, 3000 texts and 1GB data.
[HD2 General] DuoM:
:( I hope they manage to sort things out for you soon.

I think that this new speed limit is related to the changes T-Mobile made to their Web 'n' Walk service at the start of this month. It looks like changes that were detrimental to their customers may be beneficial to people that get their contracts through third parties. This could be very good for me in the end since I am a Virgin Media customer and in need of a new mobile.
[HD2 General] mattyhagar:
I bit the bullet and called tech support back today, explained everything I was told yesterday and that my speed had not changed. He didn't have a clue what I was talking about and doubted that anything I was told was actually true. At this point I lost it a bit and demanded to speak to a manager. He promised me a call back.

This evening at about 7.15 I receive a call from one of the managers at Virgin Mobile. Very apologetically, he explained that there have been some technical difficulties in providing all of their customers with HSDPA speeds, even if their phones show an HSDPA connection. It has something to do with the T-Mobile network and they are currently trying to resolve the issue but couldn't give me a timescale. Despite the fact that this has been going on for 11 months for me, it's an issue that he has only been aware of for the last couple of weeks (or so he says). He did, however, tell me that they are holding a conference call with T-Mobile tomorrow, and asked me if I would like him to call me tomorrow evening and give me an update which I obviously agreed to. He also said that we could discuss a compensation package given that I have never received the full service that I have paid for for the last 11 months. I have to say, I'm almost excited.

So, given this new info I asked him if everything I was told about these different platforms yesterday was bull. He said that it is true but I wasn't given the full picture regarding the issues they are having. He said that not all of their customers SIMS had been updated to enable HSDPA speed, and many were still only providing 3G speed @ 384Kbps. Is 3G only 384Kbps? I thought it was capable of more than that, given that one of my colleagues has an iphone 3g which can acheive somewhere in the region of 1.3Mbps.
[HD2 General] Baz8755:
Any progress on this as I am experiencing exactly the same issues:mad:
[HD2 General] mattyhagar:
Sorry, yes there is. I had meant to follow this up once the dust had settled and forgot about it. Right...after MUCH more grief I finally got to speak to the tech support manager. I threatened legal action if I didn't get an immediate explanation. He went on to tell me that there is an issue and that they are aware of it. Basically, most Virgin Mobile customers who have a number that was issued before July 2008 will not be able to attain speeds above 3g, I.e. 384kbps. They blame tmobile for it and said they are working on a solution but cannot put a time scale on it. He said the only way I could get HSDPA speeds immediately would be for them to issue me with a new number. They sent me a new SIM with a new number and hey presto, 1.8Mbps downstream is now my norm. I said I wanted compensating for the last year of misery and managed to wangle voiding of my original contract and keeping the phone to do with as I please. Also, a new contract of £25 per month and the Desire HD FOR FREE instead of having to pay for it with money up front. My persistence paid off, now armed with this info I suggest you go and do the same! There must be literally thousands of customers who are being ripped off and lied to by VM!
[HD2 General] Baz8755:
Interesting.....

I am on Virgin PAYG (the old direct debit version which they no longer offer) and as such cannot take out a new contract. Also my number is the same number as I've had for over 15 years so would not really want to be changing it.

Do you have any useful names or numbers you could give me as the call centre never seem to know what your talking about :(

Cheers

Baz
[HD2 General] mattyhagar:
Without changing your number you will never exceed 384kbps until both T-Mobile and Virgin pull their fingers out to get the issues resolved. The impression I got was that this will not be soon. I do have direct contact details of the manager I dealt with but for obvious reasons I was asked not to make these public. If your data speeds are that much of an issue for you as they were for me, then you just need to be persistent and insist on speaking to a manager.
[HD2 General] knobbyhtccruise:
whats it like on V now ?

thinking of switchin, they have some ' good as new' hd2s
[HD2 General] mattyhagar:
I noticed those too, but Windows Mobile rather than Android - no thanks.

My service is ok now the issues with speed have been resolved. No problems getting a reasonably consistent 1.8Mbps downstream and 1Mbps up. Coverage still isn't great though, perhaps when (if) Virgin customers get to use the Orange network this will improve.

Matt.
[HD2 General] knobbyhtccruise:
Cheers Matt
[HD2 General] :
Virgin told me that Orange and T-mobile wouldn't affect Virgin customers in one way at all and our signal wont get any better these guys are weird I will not be staying with Virgin I've tried all networks now and this is the worst ive been with. :(
[HD2 General] Marct77:
Thanx to prompting by Demon_man on Twitter I ran a Speednet test this morning

and also seem to be capped on HSDPA at @350kbps.

I don't have any issues with Virgin Mobile,they have always been excellent for me to deal with,though it does seem to be hit and miss if you get the Indian call centre some are OK others lacking in general understanding of English and therefore find it difficult to understand what you are trying to explain to them.

The UK call centre is by my experience always very helpful....

I frequently go to the Lake district and unlike some of my friends on other networks

usually manage to find a signal apart from when we are deep in the mountains.

I shall be enquiring about the capping now I know about it :cool:
[HD2 General] johnerz:
Sadly if you check your contract with Virgin it does not promise the HSDPA speeds at all, just an internet service. Matty was lucky and persistant, and it seems he spoke to someone who understood the problem, I'll bet 95% or more will not :(

Still that was a win win for him. I,ve checked mine and it seems I have the same problem, but as I'm about 3 weeks away from the magic 30 days notice, I may jump ship

Virgin have some price rises in the pipline - not to sure what yet :(

But I'll bet that they are not mainstream call charges as then you could jump ship, so it will be things like voicemail, roaming all out of contract stuff :(
[HD2 General] :
well quick update from me, I am going through the process and have my replacement sim card and still capped, more to follow soon :)

quick update,

got through after 35 mins on hold, his had me re-install winmo back on my phone basically doesn't believe the speed am getting trying to fob me off, his now gone to compare the speed with another virgin mobile number, and going to ring me back, you cant make this **** up its a joke,

alll this hassle just for reading this thread and finding out about my speed and taking the cheapest option of contract to get the phone free, is becoming a night mare. to get what im paying for

OK So just had another chat with the friendly guy (English also which was a bonus) so he has now realised my contract is capped to 384Kbs down speed and its not a sim card problem, its all going the way Matty has stated in his posts,

He is no in the process of speaking to someone at T-mobile because apparently he is a very good friend of his LOL. and trying to figure out the problem I'm due for a call back in the next 5 days to give me an answer,

gave in and emailed the CEO of Virgin Media. at 10:53am this morning (22nd june) took and hour fora reply to tell me he wasnt in office today, then received another email saying i will be contacted soon from the chief exec office so see what happens
[HD2 General] johnerz:
Nice to see you are keeping on this path :) Please read your T's and C's cos if they say tuff - then it is :( happily I can give my notice on the 1st of July
[HD2 General] :
well as of yesterday there was no reply, So this morning I sent another email to the CEO explaining that I was annoyed by the lack of interest I had been given especially that the email i received from the chief exec claimed they strive for customer service perfection lo and behold ten mins later I got a call from the chief exec office lol.

basically passing the book saying he is having the highly ranked tech guys to try and sort the problem ppfftt been there done that,

the problem is there service is shocking guys and I urge you to get on the ball here and show them they cant do this, also received a sms from them this morning about there tariff changes.

So now I have to sit and wait for them to get back to me and probably tell me that I am right and my tariff doesn't allow this so called JV15 platform that i should be on, I like the way he pushed aside the compensation side of the chat to lets try and sort the problem out then we can talk about seeing what you have lost out on.
[HD2 General] mattyhagar:
If you have a mobile internet service with Virgin and have and HSDPA capable phone then you should be able to achieve 1.8Mbps regardless of your contract or data allowance. Virgin have a big problem with the TMobile network whereby users with numbers that were issued before a certain date CANNOT achieve data rates above 3G. It is true that the vast majority of Virgin staff are not aware of this problem and it really is a pain in the a*se trying to get someone to listen to you. It took me MONTHS AND MONTHS to get this sorted. With that in mind, and taking into account that they clearly have STILL not resolved this issue for what must be thousands of cutomers who are not even aware they're not getting the service they're paying for, I'm going to give you all the contact details of the guy that got it all resolved for me and was able to compensate me. Start smacking that thanks button!

He's a manager called Chris Cambridge.

Mail him at christopher.cambridge@virginmedia.com

I guarantee he is FULLY aware of this problem.
[HD2 General] :
Delivery to the following recipient failed permanently:

christopher.cambridge@virginmedia.com

Technical details of permanent failure:

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550 5.1.1 http://mail.google.com/support/bin/answer.py?answer=6596 ls9si9922841icb.79 (state 14).
[HD2 General] Marct77:
Same response here,bounced it back to me,undeliverable....
[HD2 General] mattyhagar:
Damn. I never actually used his email address to be fair. I spoke to him on the phone 4 or 5 times and on the final conversation I asked for an email in case I needed to get in touch and that I wasn't prepared to wait on hold anymore! Maybe it was @virginmobile.com. Definitely Chris Cambridge though, he is the tech support manager and you can call and ask for him by name in the tech support dept.
[HD2 General] mattyhagar:
Anyone tried christopher.cambridge@virginmobile.com yet? I might have written it down wrong when he gave it to me as I have an @virginmedia.com email address. Sorry for the confusion if neither work, he might have been fibbing!
[HD2 General] :
I rang and asked to be called by him they said he can he call me monday so we will see thanks again though Matty for the info
[HD2 General] :
Ok so bit of an update spoke to an excellent member of staff at virgin mobile today he explained everything in detail the way the contracts work and how the data package for 3g and hsdpa is on our tariff. Was very helpful indeed tried his best to try some other things to sort the problem still didn't work.

So I sent an email explaining everything I have been through all the calls and emails I have sent and got a interesting reply from the chief exec office this afternoon this time from another member of staff here (I must have about 10 different email address now lol) anyway the email I was sent appreciates all my concerns and angers from n even getting the 3g I should be able to get, I will be getting a call tomorrow before dinner the email says so I'm looking forward to see what happens.

Basically guys if we signed up before well I'm not sure if virgin can even fix a date to it but we all seem to have got the phone at the same time so I took mine out in March 2010 so if you are around the date you will probably find your speed is only 3g and for us unfortunate few its also capped at 0.35mbs, basically because we took the contract put before hsdpa was fully fledged on virgin we get the icon but we wont get the speed cause we are on a 3g network tariff unfortunately there doesn't seem to be a way to get round this unless you ***** like hell, Matty seems to have been very lucky in getting his sorted out, I have been assured that virgin are working on the capped speed issue though.

so we will see what they say tomorrow and when I get back to my bar ill update the situation.
[HD2 General] :
Ok chaps I got a call this morning and they have agreed to send me a new number to see if this solves the problems with my speed, kindly while my sim is off due to sending me a new number they have given me some allowances on a virgin sum card to use which is nice so awaiting my new number and sim now
[HD2 General] johnerz:
Thats interesting :)

Is this a new number and then change your contract over to it? (whats left of it anyway :)

Sounds like a plan :)
[HD2 General] mattyhagar:
Exactly what they did for me chaps, cancelled my old contract and let me keep the phone. I was only 12 months into a 2 year contract!
[HD2 General] :
He just said gonna give me a new number so I'm not sure this rate though I'm gonna stay on payg lol speed are loads better. Like I have been told its tied to my contract so hopefully this will not work and maybe look at them just giving up and cancelling my contract lol
[HD2 General] :
Ok so bit of a result for me also now quite happy tbh.

new sim card works a treat, getting around 2.3mbs down on apeedtest now,

Got 4 months line rental credited to my account which means I only have 4 months left to pay off, and I can just scrap my sim card and got my tariff reduces back down to 30 quid a month seen as the customer service team was being really picky about it.

So all in all the helpful chief executive office served very well.
[HD2 General] johnerz:
Nice - good result all round for you there :)
[HD2 General] :
and so the saga continues GREAT got a call this morning saying I owe £340 on a number Virgin Media cut off for a new line they really are a bunch of muppets.
[HD2 General] Baz8755:
I tried getting my Virgin Mobile speed issue resolved on my Desire several months ago but after jumping through all the usual hoops they informed me that as I had not bought the phone from Virgin there was nothing they could do.

I did try and argue that it was irrelevant but I was wasting my breath:mad:
[HD2 General] johnerz:
If you have a sim only deal, cancel it port the number out, take a new sim only deal new account new sim with full download speeds, then port the old nember back in, its a b**l ache but it will resolve you issue :)
[HD2 General] dusty_nz:
Is there an mpeg2 player for the HD2?
[HD2 General] pat12:
good question! I was about to answer TCPMP which so far had swallowed everything I threw at it, but I just tested and it doesn't play mpeg-2.
[HD2 General] bahardman:
Have you tried pocket tv?
[HD2 General] camo.b:
have tried pocket tv but no luck it just give me a green screen....didnt try fiddling just uninstalled.......
[Advantage X7500, MDA Ameo ROM Development] duvanme:
How to make athena rom? How to use ppckitchen? Do you have knowledge?

I want to make a new rom(wm 6.1_21054) for htc athena(x7501) but I can not build

All experiments were involved in my screen colors.

my english is bad, pls help me

I want to clean wm6.1_21054 rom
[Touch Pro2, Tilt 2 Themes and Apps] b1ck132:
Hello, I have been checking the official ROMs, and decided to check the Vodafone UK ROM.

But since it's a branded ROM it doesn't have the connection setup, unbranded ROMs have that check the SIM card in the first setup, and set the APN settings for the SIM you are using.

Is there a cab for the HTC Connection Setup, that would work on TP2 WM 6.5

I tried several, but none, seemed to work unfortunately. =(
[Touch Pro2, Tilt 2 Themes and Apps] nemo0405:
http://rapidshare.com/files/118808384/HTC_Connection_Setup.CAB

here u go it works
[Touch Pro2, Tilt 2 Themes and Apps] b1ck132:
Thank you. It does work indeed.

But that's kind of, the old version.

I would be much happier if I could find the Connection Setup, that's in the official Rhodium ROM's. But till I can find one, this will do the job.

Thanks again ^^
[Touch Pro2, Tilt 2 Themes and Apps] nemo0405:
np...ask someone to extract it for you...id do it but i am still new to roms and stuff...and i have been using this one and it seems to do the job just as well but if i do come across the new one ill post it up for ya
[Touch Pro2, Tilt 2 Themes and Apps] b1ck132:
Thank you, actually it does work, but didn't do the job for me, since it has old settings for Vodafone-Turkey.

So I still do need the Connection Setup in the Rhod =)

It would be appreciated if someone could extract it in a cab =)
[General Questions and Answers] samer_olleik:
hi ,

after i format my computer i cant run the ROM with BIN extension .my computer doesn't recognized . but before i was run it like EXE filre without any problem.plz what software i have to install to let it work.

thans.
[Nexus One General] dondian:
I can get my Nexus One next week,.. which i am seriously considering..

My only concern with US version is the lack of multitouch in default browser, maps, picture gallery..

With european (vodafone) version,.. i would like to ask, what do you think, chances are it will be branded?

I've had HTC Magic before and i've rooted it and installed roms,.. but i don't like doing that very much :) I thought with nexus one, i won't have to :)

What would you suggest? Sorry for noob questions :)
[Nexus One General] BrentNewbury:
Sorry to hijack the thread, but if you root the device, do you loose text messages etc?
[Nexus One General] iVisionX01:
I think you should get the US version and root, multitouch will be added soon through ROMs.

And Brent when you unlock the boot loader for the first time you lose everything.
[Nexus One General] jamesyb0i:
lol who cares about loosing text messages, European version unless it has some hardware differences (e.g. 32a and 32b with htc magic) then couldn't care less - multitouch doesn't worry me at all since I already have it on my magic and it's not that big of a deal if i have it or not the novelty doesn't wow for long and its real uses don't extend much beyond browser photos (maps would be nice). Also Google tends to be more loyal to its American base so I'd expect more long term support such as an upgrade deal when the nexus two comes out or something
[Nexus One General] Deathwish238:
If the European version is completely compatible with the American ROMs, I'ld get the European version.
[Nexus One General] dondian:
@t4tav: how do you like it so far? And what did you have prior nexus one? :)
[Nexus One General] duncan888:
I don't think it will be branded or locked as this distribution model is not what google are going for. Even the phone sold with US T-Mobile contract are unlocked.[/QUOTE]
[Nexus One General] thebigshazbowski:
I thought the Sim free version is a 'world phone' (well in the place it works)

It's not American or European or Chinese or whatever, but a universal stock ROM?

Or if it isn't - what things on the phone will make it a US rom and how different will it be?

Usually when an operator takes it - they'll flash their softwar eovertop to brand it - so Vodafone may put in their Vodafone 260 shortcuts etc ....but usually they don't customise them a whole lot.
[Nexus One General] IIIIkoolaidIIII:
The Nexus One is being sold completely SIM unlocked on any carrier (would assume there will be no branding also), this is one of the big things about the Nexus One, it's being sold by Google directly and not the carriers. Watch the Engadget interview with Eric Tseng, give a great deal of incite into where Google are going.

http://www.engadget.com/video/page/3#player
[Nexus One General] sthoeft:
There is never a branding on any N1,many sources say this.

The hardware of the EU and US Nexus are the same, so you can swwitch ROMs in between.

Multitouch will come to the US Version too, not by google but by the nice guys from cyanogen and modaco or someone else in this forum. In multitouch sensitive apps there are allready working Programs in the Market (Dolphin Browser,...)
[Nexus One General] dondian:
I was watching that endadget interview and i like google's move..

It's just i'm still sceptical about vodafone, that's all :)

And there is also one huge factor called patience :) If i can install european rom later, why would i wait for european release? :)

Hope to see some more reviews of you european users.. I still have a few days to make up my mind.
[Nexus One General] johnnie93:
If you want multi-touch in the browser then get the dolphin browser it has multi-touch :)
[Nexus One General] joners:
Should be interesting because I think that Vodafone UK dont lock their phones, or at least the 5 or 10 that ive had over the past 18months havent been locked.

The iPhone on Voda UK is probably locked down though. :S
[Nexus One General] dondian:
Well, i guess since this news came out..:

http://www.engadget.com/2010/01/11/android-2-1-sdk-now-available-nexus-one-says-geez-finally/

..it shouldn't be too long, before we see some more "good stuff" coming to nexus one?
[Nexus One General] :
my x1 from voda wasn't
[Nexus One General] gadgetgaz:
Anybody know what the point of devicewire.co.uk's purpose is in asking for interest in the N1 from UK customers?

http://www.devicewire.co.uk/google-nexus-one

If the EU phones will be the exact same version as the US one then why not just buy it from google? And, doesn't this go against google's distribution policy?
[Nexus One General] IIIIkoolaidIIII:
Google is selling the phone direct, as you stated. I'm not sure why they are advertising as though they will be distributing the phone.