yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] uansari1:
So I got my phone today... the lower right corner was clicking. The phone was cold, being in a warehouse all night. I warmed it up a little with my hand and pushed it down for a bit, and it's stopped clicking. Either way, I called HTC and they are sending me out a new unit. They filed this phone as a DOA, so there's no hold on my CC or anything...but I have to return the phone within 8 days.

According to the customer service rep, they received email updates that they have adjusted the manufacturing process to address this problem. Can anyone else confirm if they've heard this? I told her that if the replacement is doing this, I will probably return the phone. She said that's fine and the 14 day return policy starts again from when I get the replacement.
[Nexus One Q&A, Help & Troubleshooting] swaney:
I sure hope when i get my phone none of this happens cuz im tired of waiting
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
that is the key how you keep dusts out from getting in your phone. My girlfriend had mytouch for almost three months and she had not 1 dust getting under the screen because she kept it in her bag most of the time. I used to take my mt3g out of my pocket because its more comfortable, and that's how I got so many dusts under the screen. Now that I have N1, it has 2 dusts under the screen even I often kept it in holster, but still, because I uses the phone a lot.
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
I just emailed HTC about it since my phone has the same problem, no dust though! My bootloader is unlocked so ill see what happens
[Nexus One Q&A, Help & Troubleshooting] OldSkoO1:
Do you think these replacements will be different.

Its such a new batch that if there is a slight manufacturing defect it will exist on replacement phones.

Please keep up updated, anyone that gets a second unit.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
I have two dots aside from grid on the screen. I believe they are not dusts, one on the left side in the black bar, when you put fingerprints over it, you can see it clearly. if I cleaned the screen, it's barely visible. it's weird and hard to explain. it's like that particular spot is not glued to the chassis. another one is under the screen on the top.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
Ya, can anyone confirm that the replacements are not just as bad. I'm waiting for my new one to get here, while I only have a small almost unnoticeable amount of dust, that's too much for me. I would, however, hate to exchange mine for a worse one.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
I just read on android central that google is looking into revised pricing for existing tmobile customers. so i might just return mine outright and wait for better pricing and hopefully by that time this issue will be resolved
[Nexus One Q&A, Help & Troubleshooting] milkham:
how long do we have?

I ordered my phone the day it was announced and recieved it next day. Right now I can see two tiny specs of dust but they're only noticeable if i shine a flashlight at them and look really closely. I'm wondering how long we'll be able to exchange for dust issues since I'm not too bothered by the way it is now though I worry it will get worse later.
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
The larger problem seems to be that the screen isn't fully glued down in one corner. You should ensure that you're not able to "click" the screen in and out on that corner, or you may be prone to more dust.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
You'll probably be able to exchange it whenever, the difference being that you'll get a refurbished unit if you wait past the 14 days
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
you have one year one the warranty for exchange, but as was mentioned above. if you wait, you'll get a refurb. At the moment they don't have any of those yet, so you'll get a new phone. I have the same issue. only a few tiny specs, noticeable in direct sunlight with the screen off, or with a flashlight, but I'm not taking any chances. I have a new one on the way, as we speak. Also, the longer you wait, the more chance there is you could scratch or mess up your phone, which they will charge you for if you do an exchange. otherwise you'll have to send yours in, and get it repaired. that means no phone for about 2 weeks.
[Nexus One Q&A, Help & Troubleshooting] milkham:
i can get it to click by pressing the screen, i guess I'll be calling them tomorow morning.

thank you. I just hope the problem really is solved on the replacement units and its not just same stock.
[Nexus One Q&A, Help & Troubleshooting] Klarato:
Seems first thing i will have to do is try and make the screen click..if it does..guess its a pricey return to the states.

Has anyone confirmed they "don't" have a click?
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
mine didn't have a click to begin with, but still has dust.
[Nexus One Q&A, Help & Troubleshooting] m00moo:
you dont return it to the states just because you purchased it from there. Find a local HTC service centre and they would be happy to take it from you as after all it is there product
[Nexus One Q&A, Help & Troubleshooting] Klarato:
Fark. Oh well I've sent some e-mails off to the forwarding service i used to get it. Hopefully they won't be too fussed with getting me a new one if the screen has this issue.

Just a ***** to wait for it to get shipped here then shipped back etc >_<.

Lucky i haven't sold my G1 as of yet.

I'm wondering if using a custom wrapsol to cover the entire screen / edge of the screen would fix this issue.

And i think i would have to as the phone is not able to be purchased in Australia as of yet =(
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
I don't have any dust or clicking, and I think this is the case with most N1s.
[Nexus One Q&A, Help & Troubleshooting] balabok:
I just got my phone today and the first thing I did was to check the screen. No clicks and no dust. :)
[Nexus One Q&A, Help & Troubleshooting] innisdb:
i called htc on monday and told them about the dust problem and they sent me my replacement which i recieved today. ive had it for a few hours and no dust but im sure it will have the problem because this one makes the clicking sound on the left AND right side of the bottom of the screen!! plus the metal frame and the battery cover are not flush with each other on one side which is pretty annoying...i have to send my old one back and after they recieve it i have to call again and i will get another replacement from them. hopefully the next one wont have any of these problems. i will see how this phone is looking in the next few days to confirm if the clicking has anything to do with the dust issue
[Nexus One Q&A, Help & Troubleshooting] melterx12:
what clicking sound? Im pressing down on the edges of my scree and can't hear anything with my ear up to the edge of the phone. If i press any harder im scared ill crack the screen or something? How faint is this sound?
[Nexus One Q&A, Help & Troubleshooting] innisdb:
click down on the back button and on the search button...u have to press fairly hard...if urs doesnt do it then u most likely dont have the issue. not everyone does
[Nexus One Q&A, Help & Troubleshooting] melterx12:
ok I pressed on the back button and I THINK i may have heard a slight click but it may have been my imagination or something. I let go and tried pressing down again, and didnt hear anything. Then tried pressing search button, still nothing. But now that i THINK i may have heard it im probably going to start going crazy looking for dust lol
[Nexus One Q&A, Help & Troubleshooting] innisdb:
if u dont see any dust then dont even stress about the clicking. u have 14 days to return or exchange so keep it for a while and if u have dust before the 14 days then get a replacement
[Nexus One Q&A, Help & Troubleshooting] KPH325:
Did you get any tracking into from HTC because I called them on Tuesday for a replacement and have not gotten any tracking info yet.

I called a couple of times since then and I get different info every time
[Nexus One Q&A, Help & Troubleshooting] innisdb:
no they didnt send any tracking info. i just got the initial email with the information to keep the battery and accessories and bla bla bla but nothing about shipping. u should be getting urs tomorrow if u called them tuesday
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
was any of the phones that HTC agreed to replace rooted/unlocked bootloader?
[Nexus One Q&A, Help & Troubleshooting] innisdb:
if u rooted/unlocked bootloader then uve voided the warranty so they wont do it
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
Don't try to make it click. :X
[Nexus One Q&A, Help & Troubleshooting] laughter95:
wtf i have no clicking but still have a speck of dust under the screen. so i want a replacement, have called in, but htc service has no idea of when i'm going to get a replacement because they can't seem to get my damn order to ship!!! augh

how long did it take for you to receive your replacement from the time of getting a service ticket?

and was it a full brand new kit, or a refurbished product?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I called on Thursday afternoon, and haven't received a tracking number yet. However, I was assured that I would receive a brand new phone... a whole new package with accessories, etc.

When did you call HTC to ask for a replacement? I was told I should have the phone by Monday or so...
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
I'm saddened to realize that HTC has so many replacements ready due to the strikingly low sales figures for the Nexus One.

However, HTC knows the value of its partnership with Google, and it looks like they're willing to do whatever it takes to keep Google and Googlers (Nexus One owners) happy. :)
[Nexus One Q&A, Help & Troubleshooting] saquib:
Just noticed some dust, probably a couple of mm's long, towards bottom right. In the UK, anyone had a replacement done in the UK? How long does it take?

And, the 14 day exchange/return period, assume that is from delivered date, not ordered ?
[Nexus One Q&A, Help & Troubleshooting] innisdb:
i called them monday. got the confirmation email a few hours later and got the phone thursday. it is not a new box with a full kit it is just the phone itself. i think it is brand new. im getting another one anyway because the metal frame and the back cover are not flush with eachother but so far no dust and this one is clicking ALOT
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Hrm, so I inspected my phone with an incredibly bright led flashlight. And I did in fact find 2 very small, very impossible to see spec's of dust (used a microfiber that came with my tv to constantly remove dust) under my screen. I don't really want to replace the phone, but I only have a week left of my 15 days. So I guess i'll think about it for now.

btw, for those tracking, my phone was made in Taiwan.
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
on the phone now with HTC they said they will replace my phone with a new one, bootloader unlocked doesnt matter (then again I dont think she knows what that meant, no offence to girls, im not saying they are all like that)
[Nexus One Q&A, Help & Troubleshooting] dills84:
To everyone getting replacements. Did you all have to authorize your credit cards for the 530$? or did they do the swap without?
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
they are holding 530 on my credit cards, not charging it
[Nexus One Q&A, Help & Troubleshooting] darkzeroz4:
I don't have any clicking on my phone, but I did find a few specs under a flashlight. Honestly, is it worth replacing with another model that may not be fixed or suffer from poorer build quality? I didn't notice the specs until I saw this post. What are my chances of getting a replacement after 15 days if this problem gets worse?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
The phone is under warranty for a year, so HTC will REPAIR or REPLACE it after the 14 days is up if the problem gets worse.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
the guy one the phone told me they check for that. don't know what they do if they find it unlocked, but he specifically said they'll check the phone to make sure the only damage is the warranty issue, and that it is not unlocked, if there are any damages they charge it to the card,
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
The lady didnt mention anything like that. She asked if there was any other damage to the phone and I said no because there isnt. She even had a supervisor get on the phone as well because they had some trouble with getting my shipping info correct.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
I almost feel like I'm overreacting to the tiny bit of unnoticeable dust under my screen. The only way to see it is in direct sunlight or with an led flashing at an angle. I even asked the guy on the phone if just a tiny amount of dust was at all normal, or acceptable. he said no. I didn't want to go through the process of exchanging it so much, that I was trying to convince him it was OK for a tiny bit to be under there. He assured me it wasn't normal. So I await my new phone. So when I get it I should, right away check for any clicking and dust? any other things to look for, before I send my current one in? I could actually live with my current phone the way it is. I'm really only switching because the rep convinced me it was a good idea.
[Nexus One Q&A, Help & Troubleshooting] shep211:
After reading this thread I checked my rooted n1 and I have dust coming from the bottom left side of the phone. I called htc and they are sending me a new phone. They didnt take my cc# or billing info. I told him it was rooted and he said they all are unlocked lol. He said that the new phones have not been fixed but if they have issues send them back.
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
I think HTC understands that there is no possible way rooting the phone could cause this so they are not even asking about it. It would be unethical if HTC rejected rooted phones with this problem.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
dammit I just flashed an LED torch on m screen and it revealed 3 white specs under the screen
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
Does anyone know whether we get 30 days in California? Thats usually the case with cell phone returns and I think I read it somewhere for the nexus one. If so I'm definitely itely waiting till the end so there's a better chanc of getting a newer phone e
[Nexus One Q&A, Help & Troubleshooting] uansari1:
There's nothing unethical about it. To unlock your bootloader, you have to acknowledge that your warranty is void. If HTC is honoring the warranty for this even if your bootloader is unlocked, then consider yourself lucky and be very grateful to them. They don't need to do a thing.

Yes, Cali gets a 30 day return period, while we all get 14 days.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
IM still within my 14 day return period. I want to get a brand new phone, not some refurb. Who do I contact for this?
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
I think you are getting ethics and legally binded confused. Sure they are not legally binded to replace the phone but the right thing to do is to replace the phone.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
I have one tiny dust under the screen on top and a weird dot on the left, they are barely visible but I called htc anyway. they never asked me for credit card or anything to replace my device, maybe because I signed up with t-mobile for the nexus one.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
they asked me for my CC. They told me I would be getting a brand new phone, not a refurb. I guess we will see...
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
so is it pretty safe to say that if your phone clicks in the bottom corner(s), that you'll most likely get dust?

Wanna make sure before I go through the hassle of exchanging as tomorrow is my 11th day.
[Nexus One Q&A, Help & Troubleshooting] innisdb:
im not sure if the clicking is a guarantee for the whole dust issue. ive had my replacement, which clicks on both sides on the bottom pretty significantly, for a day and a half and so far no dust at all. ill update again if i see dust getting in within the next few days
[Nexus One Q&A, Help & Troubleshooting] nikmash232:
and to think I was gonna get one of these...I think I will hold off buying one of these for a bit.
[Nexus One Q&A, Help & Troubleshooting] jamesyb0i:
its taken over 14 days for my phone to arrive to me, so I hope it's not faulty!!
[Nexus One Q&A, Help & Troubleshooting] uansari1:
The 14 days starts from the day you receive your phone.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
Mine clicks, and mine has dust under the lower-left corner, and it's getting worse by the day. 3/4 corners click. And it's rooted. FarK!

I hope we can figure a way to re-lock the bootloader...

What a pisser, for such a high-level phone...
[Nexus One Q&A, Help & Troubleshooting] jhitch12:
Hey guys, I don't know if this is true or not but when I called HTC to get my replacement phone, the rep told me that we can so a swap and not a repair on the phone for the entire year and not just in the first 14 days. He said as long as there is no non warranty covered issues with the phone it can be swapped instead of repaired. He said that the 14 days is just for returning the phone without a restocking fee.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
A few people with rooted phones have had success in getting a replacement.
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
I'm talking to the guy from HTC right now and he's telling me that i'll get a refurb phone :(
[Nexus One Q&A, Help & Troubleshooting] dills84:
Atleast you know the refurbished phone has a clean screen and has probably been inspected better
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
I'm going to wait a few days to see if the bootloader can be re-locked, thanks for that tid bit though.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
can anyone who has received their replacement from HTC post some feedback?

-Was the device new or refurb to the best of your knowledge?

-What came with the phone?

-Does the new phone have any problems, dust under screen or otherwise?

-How long did it take for you to receive the replacement?
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
I am wondering this as well. Anyone?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I called the day before y'day and all I've gotten so far is their initial email with the ticket number, serial number, etc. They had said that I would receive a return packing slip in my email to use once I got a replacement. I was told that they are sending out an entirely new unit, in the box with all accessories, and I will have to send back my entire old package. I'll wait until Monday and call again if I haven't been given a tracking number.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
weird, they told me almost completely different story. They told me that I would be getting just the new phone in the mail. that I should take by battery, back cover, sim card, and memory card out, place them in the new phone. then I am to pack the old phone, and none of the accessories, into the box, and that a return slip would be in the box, with prepaid postage. I also got the impression that the phone was like a loaner, and that once they received my phone, I would get an email describing the next step. It seems like almost every person I've heard from has a different story as to what they were told by the people at HTC. Don't these guys have a script, or something to follow? I'm just kinda confused now as to what to expect here.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Hmmm... interesting. I suppose one difference may be that I called HTC the day I got my phone, and told the woman that. She said that since it was a DOA (dead on arrival), they would send a whole new package and didn't even need a credit card number. Obviously, I'm not completely optimistic that this will go that smoothly... after the debacle associated with buying the phone, I don't expect it to be so easy. I'll call them again and ask what the hold up is and whether they need a CC number.

Edit: I'm on the phone with HTC right now, and now they're telling me that I was told wrong... that I would get the return label, send the phone back, THEN they will send me a new phone. I'm not doing that. So to summarize, this is starting to feel a lot like getting support after buying the phone.

Edit2:L The HTC person I initially spoke to is a ****ing moron, it seems. Evidently, I'll get a return shipping label, THEN send the phone back (and they only spring for Fedex Ground), then they diagnose the problem, THEN they ship out a new phone. All told it's 7-10 business days for the whole process according to this person. This is bull****. Another huge negative for the online buying model...
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
I don't understand why everyone is getting told something different.

I called them this morning and told them the issue; dust buildup since the day I bought it and I wanted to setup a phone swap. He told me that they will ship out a refurb, and that I was to put all my accessories in this phone that they send me. I am then to put my old phone, without the accesories, into the box with the included packing slip that they will also send. They took my CC info for authorization purposes and told me that it will only be charged if they find damage that's not warranty related, IE physical damage, illegal software, etc.

As of this morning all I have gotten was a confirmation email with a ticket number.

Edit:

here is the email i received as soon as I hung up the phone.

Dear (My Name removed for this post),

We received your request and will send you more information regarding delivery and tracking soon. Until then we want to provide you with the following information as reference, as well as some instructions for sending items to us:

HTC Ticket #: 10USD##########

Google Order #: G15###########

S/N: HT9#########

Please visit the Google Help Center for more detailed information.

Instructions:

1. If you are sending your phone remember to remove any SIM cards and storage cards that you are using with it. Remove the battery, the battery cover, and any other accessories. You will be keeping these items.

2. Please also backup any important information you want to keep before shipping your phone. We are not responsible for the preservation of data or for returning storage cards. Any personal data on the phone or microSD card will be lost.

3. To prevent any possible shipping damage securely cushion and package the items in the box so they are not loose. We suggest using nondescript packaging if available.

4. We will ship your replacement item within 2 business days. Inside the box will be a prepaid shipping label. Please use that to return your defective item. Apply the prepaid label to the outside of the box and ship it to us. If the defective item is not returned within 10 business days, you will be charged the full retail price, including shipping to the credit card on file.

5. There will be charges to the credit card on file for any non-warranty damage found on the items returned. If optional accessories are found to be out of warranty you will be charged the full retail price including shipping to the credit card on file.

6. All items should be shipped to the following location: 5950 Corporate Drive , Houston, TX 77036, United States

Sincerely,

HTC

Note: We are unable to receive replies to this email account.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
thats the same email I got.