yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] melterx12:
depends, did you receive a replacement already or were you told to send the phone in first?

If you were told to send the phone in first with everything you must put the phone and all accessories into the box and package it and ship it out with the shipping label they sent you. If you received your replacement with the shipping label to ship the phone back, you keep all accessories including the box and just send your old phone back in the same box you got your replacement in.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
I studied the ifixit teardown a few days ago, and that's pretty simple. I'm no stranger to taking things apart. My only concern is the ribbons connecting the three PCB's, and if they become disconnected. Other than that, it's pretty straightforward.

You say HTC seems to be helping people with unlocked bootloaders, but where have you seen this? I've only seen a few people send them in, but haven't noticed any of them get them back yet?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I know of at least 2 people with unlocked bootloaders calling and getting a swap approved. I only know of one that's actually sent his defective phone with the unlocked bootloader back so far, and he has yet to be charged or anything by HTC. He also told me that he was open with HTC about having unlocked the bootloader.

All I can suggest is that you call them and explain the problem to them first, and then mention that you unlocked the bootloader. Worst they can do is say no, then you can crack the case yourself.
[Nexus One Q&A, Help & Troubleshooting] donalgodon:
Do you think new orders placed will have this issue addressed by now?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Honestly? No... I still think it's hit or miss. Though some have pointed out that the only people posting about this issue are the one's having it... so you're only getting that side of the story by looking at these threads. It's a valid point... but that doesn't account for numerous people swapping the phones only to end up with even more dust in the replacements.

You're taking a risk, but can always send it back to HTC for a replacement.
[Nexus One Q&A, Help & Troubleshooting] donalgodon:
Based on experience with this issue, does anyone have a guess what the odds of getting a "dusty" Nexus One would be? :confused:
[Nexus One Q&A, Help & Troubleshooting] melterx12:
a brand new one? I would say about 25% chance. On a refurb I would say its 50/50.

If you get it brand new, check for clicking on the corners of the screen. If you hear clicking just take a hairdryer and heat up the screen aat abouy 5-6 inches away for about a minute, and then immediatly hold down the corners for about 30-40 seconds. The clicking should be gone and you will be safe from dust.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
rep told me to first ship the phone without the accessories, then they will ship me back a DOA replacement.
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
These statistics seem exaggerated. I don't think you have any solid data on this issue at all.
[Nexus One Q&A, Help & Troubleshooting] bofslime:
I was in this camp, I couldn't see dust unless I looked (hard) for it. The only reason I chose to get my phone replaced is that it had gotten worse over the next week of use and I started to see them while not looking for them. I am however leery of getting a refurbished phone.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
This is not true. My phone clicked. I got it to seal up. And it still leaks. Hell, you can blow air through the gap between the screen and the metal frame under the screen.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Someone else said the same thing... the blow dryer method seems to work for most people, but I know that one person was able to steam up the inside of his screen without a problem.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
well no ****... where am I suppose to get data? do you have any data on this?
[Nexus One Q&A, Help & Troubleshooting] melterx12:
in that case dont ship the retail box. You have to just ship the phone itself without the battery, sd card, or anything else that came with it.
[Nexus One Q&A, Help & Troubleshooting] w00yee:
Great news for those who want to swap the nexus one like me!!

I have sent my phone to Houston last week and still been waiting for the new phone. I called HTC just a 20mins ago and told them my concern about receiving a refurbished phone. Though it could be a lie, anyway, the lady, which is very nice, read me a letter from their supervisor saying that they got 120,000 (or 1.2m?, sorry) from Taiwan, and all swap devices are brand new!

Hope this is the truth. we'll see. :)
[Nexus One Q&A, Help & Troubleshooting] isaw:
Following on from what w00yee said...

Just checked on my return to the UK repair centre and it was received by them today and the new one will be out the door tomorrow or day after.

I enquired about new vs refurbished and about where my phone would be coming from, etc.

The friendly chap said at the moment they [UK] don't have the equip to properly fix them so all of them are benig relaced with new ones from the US.

I was relieved to hear that but then the technophile, gadget-geek paranoia kicked in and wondered is the US of A would be shipping out refurb'd ones to us Brits. I certainly wouldnt think so. But I'll know in a couple days.

So far, so good.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
yep. I was told my swap would be a new phone too. What a surprise I was in for :(
[Nexus One Q&A, Help & Troubleshooting] timothydonohue:
well, i don't know how i would be able to tell if this was a refurb or not. what i do know is that my replacement doesn't have dust under the screen, but it's only been 2 days. the first one i started noticing after 6 days, and it just got worse. here's hoping....
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Got my replacement in, I found one micro-spec of dust under the screen, but its impossible to see with anything other than an led flashlight. No dead pixles (my original phone had one) and as best as I can tell the phone doesn't show any signs that it had been opened/referbed. It does however carry the -01 sn, whether or not that means its a referb or not. Either way, fairly happy with my replacement experience. Girl on the phone was quick and no hassle, phone shipped speedily and the replacement I received looks in good (new) condition. I'm going to hold onto my original phone for a bit before sending it back just in case. But really, the only thing thats a minor annoyance is that the pn/sn label on my retail box will no longer reflect what my phone is. Obviously this isn't a real issue.
[Nexus One Q&A, Help & Troubleshooting] laughter95:
10 characters
[Nexus One Q&A, Help & Troubleshooting] laughter95:
Update: HTC Warranty Exchange

i've talked to around 8 htc reps at this point who have told me a bunch of things regarding the warranty swap. i received a call today from one named Angie of indiana and would like to update you guys with the information i got from her. she's the one who calls people to tell them if they will be charged after htc has received the defective phone in a warranty swap. out of all the people i've talked to, including two supervisors, she's been the most thorough, competent, and informative.

i personally felt like i could trust the information she gave me. she was very thorough in answering my questions and made no assumptions in her statements. all her statements were confirmed by another source. she told me that she received a memo from the program director for the nexus one warranty dept which said that they received 1,200 replacement units from taiwan. she told me that the memo said that the replacements were new phones, and not refurbished. she also said DOA swaps are handled in the same way as any other swap (i.e. dust develops under screen after a few days)-- CURRENTLY we will be receiving new replacement phones, without accessories/battery/battery cover.

i also asked if i would be able to receive a full refund for the n1 if i receive yet another defective phone in this warranty swap and decide to return it. her superior told her that they would "likely" be able to give me a refund, but they would also have to "investigate" further to give me a definitive answer. this response was alright with me because i still want to wait on my warranty swap.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
I would love to beleive this but there simply is no way the replacement I got was brand new. There simply is no chance the phone I received would have made it out of the factory had it been fresh off the production line. If you saw this replacement I had with your own eyes you would no doubt agree.
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Pictures?

You seem to be the most vocal in this thread, and the phone I received from them as best as I can tell is in fact 'new'.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
I dont have any pics of it I sent it back the same day.

Im not the most vocal Im just the only one that isnt fooling himself into thinking the replacement you get from HTC is a brand new phone (at least not anymore). Think about it, no company replaces every single device sent in through warranty with a brand new unit, and the customer service reps will tell you anything that will please the customer, especially if theyre not sure of the answer.
[Nexus One Q&A, Help & Troubleshooting] jabreu203:
Here is my experience. I bought the phone when it first came out. Received it the next day and 12 hours later there was dust under the glass. I called that Thursday to have it replaced. They said I would have it by the following Monday. Called on Tuesday because I hadn't received it. They told me that there was a mix up and it would go out that day (from a supervisor). Called Friday to find out why I still hadn't received it and they said it still showed that it hadn't shipped. Called Monday and again said it hadn't shipped and wouldn't you know it, Fed ex showed up as I was on the phone. Woman says it hasn't shipped and I'm holding the replacement phone in my hand.

I've had the phone for little over a week. Guess what? Dust under the screen again. WTF? I just called to have it replaced again. What a joke.
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
So, this dust is only visible by a specific angle of an LED flashlight? Or is it also visible in the sun? Is it simply something you wouldn't see unless you purposely looked for it, but even so, I assume the dust can build up and grow into something more noticeable?
[Nexus One Q&A, Help & Troubleshooting] MTGap:
I sent mine in today. I'm still confused why some of you are freaking out about dust when you can only see it with an LED light. I can see mine in low light, since it actually isn't dust but a small hair.

I will believe the two people who have said that HTC received 1200 new units for replacements. If that doesn't turn out to be the case, I'm sure I can just continue to demand replacements and I'll eventually end up with a good one.

It might actually be a plus if I have to go through this situation if I can get some money back in the process.
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
And how might you get some money back, good sir?
[Nexus One Q&A, Help & Troubleshooting] pjcforpres:
From following the thread, about 15% of those with the "dust" issue have actual visible dust in regular lighting situations. The rest have micro specs only visible under an LED torch light at the right angle, and decided that something common in all phones(seriously, I started wondering, and checked my G1, my co-workers BB's, several brand new phones in box from varying levels, and even a couple iPhones, all of them had some micro specs of dust under the screen when looking with an LED torch at just the right angle).

Those that had actual visible dust under the screen I can understand sending it back... and it seems it was a result of the glass screen not securing fully on one of the corners. Another, say 15% of this thread, had the clicking corner issue, aka not fully secured screen, and fixed it themselves out of the box before they had a real dust issue by heat the screen for about 30 seconds with a blow dryer held back a bit, then holding down the corners firmly for another 30 seconds.

In all reality, this is not a big issue to be afraid of... is it an inconvience for those that experience it and need a return? Yes! Of course! But I don't think it is a reason not to get the phone, nor do I see it as a anything to lose sleep over. And most of all, it is probably a very small percent overall with this problem, maybe 5% tops, and that is pushing it.
[Nexus One Q&A, Help & Troubleshooting] Freezey:
Just to be safe I think ill be doing the blowdryer fix right out of the box this weekend. However I have always thought that dust under the screen occurs more with devices that havea small standard headphone jack(and KB phones).

Overall maybe some just got the idea of getting a picture perefect device out of the box&may kind of take it overboard with worrying about a spec of dust(hair or very dusy I can see). That's just my 2 cents.
[Nexus One Q&A, Help & Troubleshooting] ma2k5:
Best way to make sure I don't have a defective screen? Just to check for clicking?

Would putting one of those invisi-shields protect the phone from ever getting dust under it?
[Nexus One Q&A, Help & Troubleshooting] jabreu203:
Both of my phones ended up with white specs of dust that are visible with the screen off in regular room lighting. For $530 I want a phone that doesn't have a dust problem that may get worse the longer I keep it.
[Nexus One Q&A, Help & Troubleshooting] brentonwx:
I got dust under my screen after the 2nd day...but it's only visible under the sun at certain angle when the screen is off...

Am i gonna send it back? Nope, I am in Singapore...too much of an hassle...shipping costs?

But as long as their is warranty and the phone is brought into Singapore, i would ask for an exchange or servicing of it.
[Nexus One Q&A, Help & Troubleshooting] laughter95:
Think about it, it's quite feasible to have new replacements. The phone has been out for three weeks.
[Nexus One Q&A, Help & Troubleshooting] anthro:
Got mine last night. The first thing I did was to check if there's dust with different kinds of lighting. I got no dust under the screen!

The screen was clicking though. I heated my device with a hair dryer and pushed all the sides of the screen. No more clicking now. The screen doesn't seem to be perfectly aligned, though. It's kinda leaning on the left, but it's very minor. It could even be just a misconception.

Maybe, I didn't see dust because I haven't used the best lighting yet. I suggest that we don't try so hard to create a problem that we can't even see.
[Nexus One Q&A, Help & Troubleshooting] Carloswithac:
I called in today, they're shipping me a replacement. The rep I spoke to said I would be sent a new unit and it would be tested and inspected before they shipped it to me.
[Nexus One Q&A, Help & Troubleshooting] pjcforpres:
Got mine today, no dust, no clicking, absolutely perfect!

I have a theory, though... those with the dust issue, how many of you live in "colder" climates? I live in Iowa, and the phone was rather chilly when I got it from being on the FedEx truck and what not. I know that glass and most adhesives contract in the cold, so perhaps the clicking corners is a result of this contraction causing it to come lose?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Could be the case... I live in northern Ohio, and my phone was very cold each time I received it. I waited till it warmed up a bit before turning it on, but didn't think about that being the case for the screen being loose.
[Nexus One Q&A, Help & Troubleshooting] KPH325:
So I ordered a replacement phone 2 weeks ago for the dust under the screen issue. The day after I placed the order I knew something was wrong because I did not receive any shipping info. I called the next day and was told it would ship within 24 hours. Over the course of the first week I spoke to many supervisors who said there was a problem with the ticket because the rep that placed the order did it wrong, but that they were getting to the bottom of it and it would ship shortly.

Last week I spoke to a supervisor who has been handling my case. They said that it has been escalated and is waiting for IT or development in Taiwan to handle the issue, which baffles me. They said my ticket needs to be cancelled and a new one needs to be created before they can ship the replacement. It’s now 2 weeks later and have spoken to HTC every single day and still no replacement. It finally seems like I have competent person handling this but who know when it will all be sorted out. I have asked for some sort of compensation for the delay and they said it is something that will be considered, although I doubt it.

Just a word of caution... if the rep you are speaking to sounds like they do not know what they are talking about, call back and speak to someone else or ask to speak to a supervisor to place your order for a replacement phone.
[Nexus One Q&A, Help & Troubleshooting] praguewatermelon:
Hooray. They shipped out my phone via standard overnight, and I will receive it tomorrow morning. Hope the phone is problem free...*crossing my figures*
[Nexus One Q&A, Help & Troubleshooting] un1ucky:
i just found my first spec of dust under my screen.. i do not have the clicking problem. reading all these posts makes me want to switch to htc hd2. i believe i cannot return/switch/etc. my phone since they dont offer the phone here in canada. the dust problem really does bug me. any suggestion on what i should do? i also read above about the coldness that maybe expands the phone a bit, i do live in canada where the winters can get extremely cold, i do experiance that my phone does get really cold when its just sitting anywhere in my room.
[Nexus One Q&A, Help & Troubleshooting] jongie123:
I dont think its the cold,i live in Florida and now in my second day i found 2 little particles under the screen.Not going to create a issue atm,nothing mayor,just hopping to stop,if dont...
[Nexus One Q&A, Help & Troubleshooting] un1ucky:
i understand one dust on my screen isnt that big of a deal. im pretty sure though, the way it got in the screen there WILL be more coming but just in time. for myself i will get rid of this phone or maybe trade it for a htc hd2. again i wont get the exchange that everyone else is getting since i do live in canada.

can someone actually answer this question =D does the dust particles do any kind of damage to the screen?
[Nexus One Q&A, Help & Troubleshooting] brentonwx:
Mine was also perfect till a few days later...

I have a different theory from yours.

As Nexus One heats up relatively during charging, cos it have melted the adhesive during the charging process??

Mine only started to have dust and clicking after 4 days of using it.... :(

I love my Nexus One and now i am at a loss of what to do. Whether to send it back from Singapore or....just stick with it.. :(
[Nexus One Q&A, Help & Troubleshooting] isaw:
Well, at the moment I must say I'm genuinely impressed with the UK HTC service.

Rang up on a thursday about the dust issue, gave my details, they send me an email with the UPS label and a pick up for the next day, Friday.

Picked up and it arrived Monday. Tuesday they sent out the replacement and it's out for delivery now.

Suppose I'll see how the screen is and will try the hairdryer idea before I use it, but I doubt that actually makes a difference.

After this if it's still dusty, I'll stick with it till the HTC Supersonic :D
[Nexus One Q&A, Help & Troubleshooting] mkouk:
For the guys who have received a replacement N1 due to dust issues; can you check the production week of the device?

From reading the support forums on Google, the company is aware of the dust issue and they have apparently made changes to the hardware to fix it. In theory, recent devices would be of the improved kind unless these are refurbished units.
[Nexus One Q&A, Help & Troubleshooting] psylink:
not that i'm calling you a liar or anything mkouk, but where are you seeing that, have been looking on the google help forums and haven't run across that
[Nexus One Q&A, Help & Troubleshooting] Dayzee:
UK HTC sound like they are on the ball - I'm hoping its true.

Mine went in for failed Haptic response out the box - it was also Bootloader Unlocked. Got an email from HTC today saying simply "Your device is being returned to you." My heart sank as it seemed to be saying what I feared, that they'd take one look, see the unlock, and send it back doing nothing. However, as I understand HTC terms, even if its out of warranty, they ring you to say that, then say how much it will cost to repair and ask if you agree to the charge or want it shippping back unrepaired.

So I called HTC - if your device is with them - keep on top constantly as they have always been very helpful for me. - Spoke to a guy called John and told him I was worried that the email meant I was getting my old device back after being told I'd get a DOA replacement. He checked up on the ticket, and told me there were two serial numbers listed, so it looked likely I was indeed getting a replacement, as that was what the ticket has always advised. He said it would likely be sent out today or tomorrow and should be with me by Friday. Again, there was no mention of the bootloader state. In fact the only time it came up was on my initial call and I had to mention it myself, to which the response (admitedly from someone who didn't really know what I meant by Unlocked Bootloader??) was to say that unless there was third party software ON THE DEVICE, this wouldn't be an issue.

I have JUST as i type this recieved a shipping email - it has a Serial number (not from my old device) and IMEI (not from my old device) so HURRAH i seem to have a replacement device. I've also been sent a tracking number for UPS :)

Will let you know the state of the replacement when it arrives - My original device had no screen clicks and no dust - just my luck I'll get a replacement with Dust and clicks LOL But hoping not xxx

Dayz - feeling optimistic xxx
[Nexus One Q&A, Help & Troubleshooting] isaw:
@Dayzee

Well, mine's shown up and looks perfect; looks new not refurbed and the screen feels very solid. I've left it sit for the day (arrived at 10am) as it was cold.

My emails with HTC worried me at first as well - one of the open ticket updates said it was "Repair" and listed the same serial and IMEI numbers.

I called them up and the guy said no no, it's not as it seems and sure enough when the new one was shipped, it listed the new IMEI and serial number. But again, well impressed with how well tghe HTC UK handled my issue.

@mkouk

Won't be able to tell the prod week until i get home and slap in the battery. However, dunno if it matters but my P/N ends with xxxxxxxx-01. Is the 01 relevant? Cant recall what my original phone had.