yashsingh1/xdaforums huggingface dataset:
[HD2 General] antaed:
Data connectio issue

I struggle with this issue ever since I bought the phone in November. I flashed all the official updates, the latest ROMs and a few custom ones from the most notorious chefs and my problem still persists. I also tried different connection settings and some tweaks suggested by others but nothing worked.

It's true however that my situation is somewhat exceptional as I use my phone with an ICC-ID card (taken from a wireless modem) in a 3G/HSDPA only network (because I have unlimited data o it). So, as my phone doesn't work in 2G, I set the network type to WCDMA, the band frequency to UMTS (2100+900) and I enabled HSDPA only in the advanced network settings.

The weird thing is that I have a stable connection and I hardly have any issue if all I do is browse the internet. Yes, there are some issues with the weather update for my location but that seems to be a common problem for many. The big trouble starts if I try to use IM (Beejive, Palringo, Nimbuzz, etc.). If I stay logged on any of these IM clients and the phone goes into sleep mode a few minutes it's almost certain that I lose the data connection and nothing works anymore (browsing, updates, etc.) unless I disable/enable the connection or soft reset. So maybe this has something to do with MS exchange server, activesync, I don't know but I think this might be an important clue for somebody who understands these techical apects.

I tried a few experiment myself. For example I logged on one of my IDs on the phone with Beejive and on another on the PC with Yahoo messenger and tried to do some chatting with myself :). I noticed quite big lags in between messages and most importantly, some of the messages didn't arrive in the order I sent them or didn't arrive at all, as if they were stored in different places and sent in the order of whichever connects first :confused:.

Also, as some others have noticed the problem seems to get worse after a number of days with a new ROM. Although I can't confirm if this is true anymore (because I flashed quite a few ROMS recently), I definetely noticed this with my stock 1.43 and the first ones I flashed after (1.48, 1.61).

Maybe some of you guys could share your personal experiences in a little more detailed fassion in order to provide sufficient data for somebody willing to help and hopefully find a way around our issue.

Thanks and regards.
[HD2 General] maah:
Waiting for network....

I also have this problem and i have been in contact with the HTC support in Sweden and they said that they have never herd about this problem before?! We have about 20 htc hd2 in our company and allmost all off them have this problem. We have 3 as operator.
[HD2 General] antaed:
Data connection issue

You said almost all of you have the problem. Are you sure all your devices are setup the same?

If so, it appears to be a device related issue and that would be some bad news...

If not, you should check what is different about the ones that work and please share with us.

I see you are also in a 3G only network, is this correct?:

http://www.gsmworld.com/roaming/gsminfo/cou_se.shtml
[HD2 General] matthewf01:
Ive been running my HD2 for about 2 weeks now and Ive started noticing this problem as well, but really only within the past week. Sometimes its very short spans of time using the phone over HSPA before I have to disable and re-enable my connection to get things going again!

No one has found a solution for this?
[HD2 General] jefvul:
Got the same problem here... Truely annoying :( Using 3 in Sweden.
[HD2 General] cbeenhackker:
I solved the same problem on my phone by deleting al the mobile data connections and manually creating one by hand with the settings from my provider.

After 3 weeks of this problem it was solved...:p:p

Good Luck!
[HD2 General] antaed:
problem solved

i solved the problem by flashing a good rom-radio combination for my network/area, apparently. data connection is very fast and stable now, all except my location service which i don't really need anyway.

i didn't change anything other than the rom and the radio, i've always configured the phone the same way, i use the same apps, etc.

rom: artemis 3.0*

radio: 2.06.50.23_3 **

* also worked with previous version, 2.9b

** 2.07.50.27_2 also worked, but with higher battery drain

so, my advice is to experiment until you nail it. good luck!
[HD2 General] jefvul:
Didn't do it for me :(
[HD2 General] qweac:
I'm pretty sure I have solved my problem! No loss of web connection for 10 days now!

The day after I wrote this, I started minimizing Opera instead of always closing it. This may sound strange, but it has solved my problem.
[HD2 General] Agoattamer:
I have a telstra HD2 with the sea wwe 1.66 rom. I'm using it on ATT here in the US. I have a variation of this freeze also.

When I delete a numerous amount of sms messages or email messages from my phone my connection freezes. Nothing that requires data will function till I reset, airplane on and off, or data connection off and on.

Doesn't happen if I do 1 at a time. But if I delete a group of like 20. Guaranteed my data connection will lock.

My connection also jumps from H to 3G to E to G randomly. Being that I am in US I am kind of screwed. No support for me. I guess I have to ride it out.
[HD2 General] notnowjames:
Same problem here on a stock tmobile rom, this problem seems to have got worse in the last couple of weeks? .Yesterday after nearly throwing it at the wall i took it back to tmobile and its now getting sent back to htc, i will keep you all updated on any fixes.
[HD2 General] tsttse:
i have the same problem after applying those *new* sms patches... i have hard reset today in hope that will fix it... but who knows
[HD2 General] fakker:
im on o2 uk and havent had a problem... using stock 1.48 rom (not a branded device/is factory)

ive checked with my data connected for over 300 hours, without cutting out - msn/skype/weather/opera all work fine still... msn does time out sometimes and refuses to reconnect which results in a reboot of the device, but skype is fine still.

people i know with the o2/vodafone branded device have issues similar to the ones described earlier in the thread, says it is connected but does nothing, they have to turn off data and turn it back on
[HD2 General] Cret:
It's a little while since I posted on this thread and having read some more of the posts on here I've had an idea.

It's possible someone has already suggested this and I haven't read the entire thread through so apologies if that's the case.

It seems that this problem is fixed when it occurs for a lot of people (myself included) by resetting your data connection.

Is it possible for someone to write a cab file for dealing with this?

What I've imagined would have a manual and an auto setting possibly which would work as follows:

Manual - you have a program shortcut on your homescreen for this. If your internet/data connection fails, you simply click this program shortcut.

It gives you a progress bar and/or messages to advise once it's reset your connection, then takes you back to the program you were using (maybe, but possibly not to keep it fully manual).

This mode is manual to avoid problems with people who have switched off their data plan because of limited data/costs etc. That means that the phone isn't going to suddenly enable your data account and start costing you money!!

Auto - this might be like a service or something that runs in the background and it detects a failed data request somehow, so it can cover any app using data.

If data fails, it checks to see if the phone has a normal signal (ie to test you aren't just getting no data because you're in the middle of a desert etc!), and if it has a phone signal it then resets the data connection (with a message like "Connection problem encountered - please wait while the connection is reset" and a progress bar).

Then it repeats the original request so all that you get in terms of inconvenience is a short delay for whatever you were doing. On auto updates it would of course run silently if they encountered a problem. It could even keep a log of when it's had to reset which may potentially assist in finding the root cause one day.

Hey presto this would give a cure for the problem! I know it's not solving the actual issue of why it happens, but I'm not convinced anyone is going to find that out (unless I missed something conclusive on the thread).

As an alternative to this (ie if no-one is willing to try making a cab that does this), would it be feasible to do something like this with Mortscript perhaps?

I've only tried the most basic of efforts with it previously but it seems a very flexible tool that might just be able to support such a thing, albeit at a more basic level maybe?

I've had this exact problem on my last 3 winmo phones (HD2, HD, Omnia) and it drives me nuts, but this could be a great solution if someone was willing to try writing it? I'm a developer myself but sadly not for interesting stuff like this. :(

Cheers, and sorry again if anyone has already suggested anything like this!

Jim

PS - if people think this is not a bad idea and that someone might be able to code it, do I just repeat this post in the apps section with [REQ] in the title and some grovelling (and a link to this thread)? Not sure if that's the correct etiquette for asking!
[HD2 General] Perenor:
Hi all,

I bought a HD2 last weekend. It had the 1.48 ROM. Because of the SMS problem I installed the 1.66 ROM. With both ROMs I noticed the same problems that everyone else in this thread has. That the internet connection gets disconnected and can't be reconnected anymore. The only way to solve this is to disconnect and reconnect the phone connection.

Somebody on a Dutch forum mentioned b.t.w. that a colleague of his was having the same problems with a Touch Diamond 2 with the Windows 6.5 ROM (and before he wasn't having them with the original 6.1 ROM). So it seems this is not a problem solely happening on the HD2. Thus it seems to be a Windows Mobile 6.5 problem. With other words, not a hardware, but a software problem.

I've submitted a message about this problem on HTC's website. The first answer I got was whether it also occurred before upgrading to 1.66. And if I could do a hard reset. I wrote a some what larger reply, also mentioning the posts I've read on several newsgroups (even included links). The answer to that was that my HD2 is a branded T-Mobile phone and thus I would have to contact T-Mobile about this. The thing is - this time T-Mobile didn't make their own branded version of the device and the ROM. So I replied exactly that just a half an hour ago. And I asked to forward the problem to 2nd Line support. Let's just hope they take it seriously. The chap that was handling my report didn't seem to be :(.

Regards,

Perenor.
[HD2 General] qweac:
No problem for 15 days now! Can someone else try this out?
[HD2 General] Cret:
It's not just Winmo 6.5.

As I mentioned - I had the exact same problem with my Touch HD and Omnia before that. I assumed it was a problem with my network provider (Sure Cable & Wireless) until I saw this thread.

Guess no-one is interested in my brilliant fix idea then. :(
[HD2 General] flashflash:
+1 for this idea, clearly HTC are not interested in finding a solution. I just wish I had the coding experience to help.
[HD2 General] antaed:
guys, you can wait for htc to come up with a solution or you can take action yourselves. after i saw the latest official fixes didn't solve this issue i started to flash custom roms and radios until i nailed it.

below, the combinations that work for me just fine:

rom artemis 2.9b + radio 2.06.50.23_3

rom artemis 2.9b + radio 2.07.50.27_2

rom artemis 3.0 + radio 2.06.50.23_3

rom artemis 3.0 + radio 2.07.50.27_2

rom artemis 3.0 + radio 2.08.50.08_2

perhaps there are others that work too but i've found my favorite rom and haven't look back since.

if you don't want to enter the custom rom world i suggest you flash different radios as they won't hard reset your phone and might solve your problem too.

good luck!
[HD2 General] Cret:
Good idea re' trying different radios.

I already use a custom rom but I don't want to be constrained to using a specific one just because it fixes a problem if you see what I mean.

I don't for a second expect HTC to help, partly because I don't believe it's their problem - like I say I had the exact same problem with my omnia so my personal suspicion is that it's something core to winmo (and not a specific version) combined with/influenced by other external factors (apps etc). This would explain why I've had it on both HTC & Non HTC devices, different versions of winmo, but other people don't have the problem because they obviously haven't got the right combination of stuff going on to 'trigger' this issue.

I'd be tempted to try a bare rom but it would wind me up rotten having no apps to use!

A useful thing to try and pin down the cause would be a spreadsheet or something where everyone with the problem enters in all the details of their phone setup, ie rom info, manila info, apps installed, installed to memory or SD card etc.

It'd be a lot of work and I don't have time for that but after a while you might spot a visible pattern that shows up the cause(s).

But for now, I've asked over on the mortscript thread for help creating a solution. We'll see how that goes but don't hold your breath guys as I have very limited time I can spend on it. :)
[HD2 General] tsttse:
Whenever i get the problem, my dutty's task manager and task bar stops responding... Do you guys have the same task bar not responding problem as well??

This problem is not related to the latest sms fix whcih I had originally thought as I had hard reset without installing that fix... This problem is quite annoying...
[HD2 General] Cret:
I don't get that problem with mine no.

Anyway - I've started the ball rolling over on the mortscript examples thread.

I've written a very basic and probably very incorrect script to expand/try out, and another guy has posted up a big script someone else previously wrote which may be useful too.

So we might be onto the start of something here.

Just please bare in mind I certainly won't be making promises basically because I have VERY little knowledge of mortscript, and not much spare time, but it would be cool if between a few of us we can create a fix involves no messing about manually adjusting connections. :D
[HD2 General] Cret:
Ok - have made a start on code that works now.

What I'd written wasn't too far off for the first step.

This is the plan:

1) Detect failed data connection attempt

1.5) Advise of failure and pending repair

2) Close Data connection

3) Restart Data connection & test it

3.5) Confirm fixed

4) Resend original data request if possible

So, what I have so far (with the help of Howdykeith - thanks!) can run and return a pass or fail message on whether or not I have a working connection.

I've tested this by running the script while I know my connection works and it confirms there is a connection. Then via communication manager I disable the data connection and run the script again. This time it confirms there is no connection. So far so good!

Simple stuff, but the next thing I ought to do is wait until the connection fails by itself to test that the same test is valid. There's always a chance that manually turning off the data connection is not the same outcome as it failing by itself, so need to know that before starting on the rest of the code.

To just re-enable the connection it should be easy enough though I think, so may well have a quick & dirty fix for this fairly soon..... :)
[HD2 General] Cret:
Update -

I've now got the code to test the connection and if there is no connection it gives you an alert, then restarts it successfully, followed by a message to confirm it's finished.

At a VERY basic level this is a fix already. You could have this script on your phone and setup a shortcut to a homescreen quicklink so you get a rapid connection fix.

To make it automated it needs to repeat the check every so often and remove the messages so it just runs without input. Might try that tonight and see how it goes but this is heading in the right direction I think! :)
[HD2 General] notnowjames:
Each to there own,but if this is the norm when owning a winmo htc phone i will be using every trick in the book to cancel my contract with tmobile and returning the phone asap. When i spend my hard earned i expect goods to work out off the box!!!
[HD2 General] Cret:
Whoever suggested this is the norm? Don't you think this thread would be slightly longer than 2 pages if it was?

You might be better taking it back to the shop indeed. I expect things to work out of the box too, and they did for a while. But I've long ago realised that if I want a phone that does

everything

I want, and exactly how I want it the only real option is winmo and that means accepting there will be flaws to fix.

If you don't want that then you have to accept having a phone that is easier to use but less capable/flexible. As you say, each to their own so that's great if you prefer that.

Thanks for your input.
[HD2 General] notnowjames:
Sorry if i offended you in anway, im a htc and winmo noob. My major gripe is that a solid data connection on these so called smartphones should now be a basic requirement. It seems far too common these days that companys release goods that require update after update, dont get me wrong i appreciate the improvements updates make, but when a update is needed to make something work, that to me is taking the piss out off us the end user.
[HD2 General] Cret:
I agree completely mate.

Thing is, it's not just winmo by any means (not saying that you're claiming that). Every time I've bought a non winmo phone in the last few years (often SE phones) I've read countless reviews and threads beforehand and there's always features that just don't work correctly on some people's phones no matter what model.

I see it as the lesser of two evils personally - ie to me it's a case of have easy to use but lose the ability to have just what I want, and because I'm the type that enjoys meddling, that's fine. Not everyone is like this though and that's fine too.
[HD2 General] Cret:
Update

My connection failed today (rather than me deliberately ending it to test), and a test connection script switched it back on!

So at a basic level this means that it IS possible to just run a mortscript to restart the connection when it fails, meaning you can set it as a homescreen quickling to fix it with a single touch when it happens.

Once I've tried it a few times and am certain of the fix etc I'll post up more details, but it looks promising. :)
[HD2 General] antaed:
i wish i could help you but i don't have any idea what you are doing mate. why don't you open a thread to attract some knowledgeable people like yourself into this?
[HD2 General] optiknerv:
i had thus random disconnect problem myself but since i flashed the latest 2.08 radio everything seems a lot lot better. have only had one error in a week. used to get a dozen a day!
[HD2 General] tsttse:
i m on radio 2.08 as well (updated last nite)... i have not had my 3g connection stay connect over night since a sms update a while ago... but last night, it stayed connected... i hope it means there are good things to come...
[HD2 General] Lucius Snow:
Can you still confirm this ?

Thanks.
[HD2 General] cgrec92:
hi all I've been having the same problem, t-mobile uk the internet simply stops working a few dozen times a day randomly.

I too have flashed to the latest 2.08 since some week now

this radio seems to improve signal a LITTLE bit, but does not fix our issue, the internet has disconnected some 5 times in the last 10 minutes

but it seems I have found a solution. in advanced network settings, switch your GPRS to CHAP authentication instead of PAP. I myself have 3g and the connection is usually stable - 4/5 bars most of the time. so in advanced settings I have disabled both HSPA and HSUPA, this means that only 3g is used, at the moment is very stable, and with good signal is much faster than the previous connection.

hope this helps
[HD2 General] cgrec92:
ok after doing mountains of research and tweaking every possible setting this is what ive come up with:

HSDPA is a little faster than 3G, but very unstable, 3G on the other hand is completely stable and doesnt lose internet connection ever, so again the post ive given above stands and i still havent lost connection for some 5 days now

i will try finding a solution so that HSDPA can also be used, i will now try simply minimizing the opera browser instead of closing it and also this tip posted in another thread:

"I had this problem too. Check the connections used...by right there should only be 1 connection for your regular usage. It's the multiple connections that causes the data to stop working, at least for my case. For example, my network provides 2 connections, one direct to internet, the other has a proxy. However, the default Opera browser always uses the proxied connection for some strange reason, while the other services (Weather/Twitter/etc) uses the direct connection. When the 2 connections are active simultaneously, I find my data going dead until I disconnect the proxied connection.

To get around it, I go to the about:config page in Opera, under Network, tick the "Conn Mgr Auto Detect Network". After that it doesn't uses the proxied connection anymore....but some of the default shortcuts in Opera still do that iirc."

i will report back with my findings
[HD2 General] Cret:
Sadly I don't have any service faster than edge/gprs so that isn't applicable for me.

I've got a mortscript working which restores my connection when it fails. I haven't got it running yet for automatic detection and restore (not had time to try that) but the basic connection repair works.

So for instance if I do a manual send/receive on email and it fails because the connection has dropped, I can simply press a shortcut to the script on my homescreen and a short while later (30seconds to a minute) the connection works again.

Now I realise you can do that by closing and opening the connection manually in comm manager but this is much less mucking about. Just press one link on your homescreen, wait a short while, and hey presto it works again. :)

Will post up the details if people are interested.
[HD2 General] donalgodon:
PM sent. I'd like a copy of this mortscript that you run.

Has anyone contacted HTC with this information and possibly the mortscript? I'd think they'd be able to fix it pretty easily with the details.
[HD2 General] Perlian:
This connection problem is very annoying. I got the phone last week with the 1.48 ROM for my wife. Sometimes it will take more than 1 minute to resume the data-connection. I have installed a few applications that present the news. But in more that 80% of all cases the phone freezes because the application can not retrieve the data from the internet.

After upgrading to the new 1.66 Rom nothing changed. I saw that this ROM uses the 2.06 radio but after reading these posts I will also try today to disable the HSPA connnection and upgrade to the 2.08 Radio.

Hopefully someone will find a real solution for this problem. Something like the ideal (custom) ROM with a specific Radio ..

Keep this thread alive !
[HD2 General] notnowjames:
Got the phone back yesterday from tmobile after being away for 2 weeks with a software fix!!!. Yesterday all connections seemed very stable got up this morning and guess what, yes back to square one. My main problem is reconnecting to my wireless network it has just taken over half an hour to connect after turning off and on and resetting wifi. Every other wireless source in the house does not have a problem?? getting seriously pissed off with this phone now.