yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] MTGap:
My phone was in good quality when I received it, but just recently I got some very tiny hair or something underneath. Just now I've noticed a few more particles. I've been using a glasses cleaning cloth I don't think that could've caused it. I called HTC last night, fast and no questions asked, unfortunately it took the lady 20 minutes to fill out the paper work. I'm setup to return my current phone with a prepaid shipping label and supposedly get a new one in 2 business days. However the confirmation email was never sent and so that was another phone call. What are the chances of me getting a better phone as I was lucky enough to not have the clicking screen, and the dust wasn't bad, but visible.

Also has anyone attempted to get some money back because of multiple bad experiences?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I had the same hair-like fiber on my first phone... I could only see it with the flashlight. I noticed it the day I got the phone and after a week, there wasn't any increase in dust. But if you're seeing more and more, you may have gotten unlucky with this one.

I'm sure the problem is that HTC built a lot of phones prior to launch, and they're not going to proactively fix them unless people want to send them back. Any newly built phones should be fixed, but who knows when they'll run out of the older batch.
[Nexus One Q&A, Help & Troubleshooting] MTGap:
Mine is fairly large and can see it when the background is light. The other dust is very hard to see and I'd be able to live win it, but this thing actually blocks out maybe 5 pixels. A new particle appeared next to it today and isn't as long but does block out a pixel and is quite visible in normal light.
[Nexus One Q&A, Help & Troubleshooting] isaw:
Well, I've had mine collected by UPS today to be replaced for the dust issue.

I'm in the UK and I was quite surprised/pleased with the quick level of customer service.

What i am interested in tho, is *what* version of the Nexus phone I will be getting. I am getting my US purchased Nexus returned to the UK HTC centre and having a new replacement sent out. Well, he did say new. I hope it's new!

Now, there really cannot be that many UK versions of the phone already returned in the UK. And presumably I will be getting a new one back. Which begs the question, will this be the *UK* model? And if so, multi touch..? Must wait till next week.

Of course, they could just strip mine down, clean out the dust and send it back, but it seems like a serious manufacturing issue so hopefully it will be a new one coming my way.

Any Brits done a swapsie on theirs yet in the UK?
[Nexus One Q&A, Help & Troubleshooting] JThreads:
Hi there, you can read my experience with HTC clicking on my username > post.

I decided to keep it after reading huge complaining of people getting a refurbished which resulted worse.
[Nexus One Q&A, Help & Troubleshooting] saquib:
My replacement is due back on Monday, what did you return ? I was initially told to return everthing, but then advised to send just the handset minus battery etc. Have been told will be returned a new one, will see.
[Nexus One Q&A, Help & Troubleshooting] MTGap:
Yeah I'm still debating on what to do. I'll post a picture this weekend to get some opinions. Any other person probably wouldn't notice unless I pointed it out. I at least have 12 months to change my mind. Or would HTC not let me replace it if it got more dust under it and it was so much past the manufacturing date?

Saquib: that is way I was told, keep everything including battery cover. Still haven't made up my mind if I'm going to go through with it.
[Nexus One Q&A, Help & Troubleshooting] JThreads:
I just had an awful experience with HTC UK for 2 days

I'll try to make the long story a short one.

I called HTC UK on Monday reporting to the customer service that a very tiny particle of dust was under my screen, he put me on hold and in less than 5mn he said that the line manger would authorize a "swap on the spot if I wanted to" and have it delivered the next day by the UPS, so I agreed without saying anything more

In less than 10 minuts an email of confirmation was send to me saying that I should keep battery, cover and all the other accessories and return just the device itself... so I did wait for the next day.

Tuesday morning passed by, and so the afternoon without any sight of UPS guy, waited until 4pm and called HTC back asking what was happening to my HTC "swap on the spot", guess what the guy (which he apologised) said that an error on the system messed up my request of swapping and as a result my order never went through. What a je*k!!!

Anyway I told him that I wanted to speak with his supervisor and as you'd expect the supervisor was busy dealing with other requests and he was happy to return my call in the next 48hrs.

So, very politely I asked whether we could reschedule another swap for the following day, with embarrassment he said that there won't be any "swap on the spot" as told before, but a collection of my phone by UPS will be arranged, the device will be inspected for any damages or sign of dust, repair it and if it's required replaced. The all process would take up to 5 days he said. At this stage I just said to him, "Thank you very much", but I rather keep my current device than go through all this hassle (than maybe find my self with a worse N1 with new issues than I could think of ).

This was my first approach to HTC not too bad wasn't it?

I only got a small nearly impossible to see (unless under direct light) micro-particles of dust, and the angles of the screen aren't making any clicking sound at all.

Decided to keep it, after all everything else is just spot on
[Nexus One Q&A, Help & Troubleshooting] MTGap:
I was told a similar thing, but that the phone would be repaired and whether or not it was repaired I would be getting a new phone. Could it be possible that the same bad phones are being circulated between everyone who has returned theirs and the techs are trying to repair them, but just making them worse?
[Nexus One Q&A, Help & Troubleshooting] isaw:
The chap on the phone said to return only the handset; I was to keep the mem card, sim, battery and battery cover plate and the rest of the box/items. Only the phone was to go back, wrapped up in a box, etc.

They [HTC] sent me an email pretty quickly with the UPS shipping label which I printed out and taped to the box.

Reading the email, it said to include the phone only (as above) and a copy of the receipt. It did mention to include a completed "TickSheet" which I was never sent...?

Anyhow, UPS came and picked up the phone about 10am from where I work and gave my company's postroom the receipt/UPS notice to indicate it had been picked up.

Hmm. Sorry you had such a bad time. For me, it was quite the opposite, at least so far. The guy said they'd inspect it and swap it with a replacement provided no damage was done to it, like scratches, drops, etc. I did explicitly state that the dust got worse and that when I got it, i could feel the screen edges click and move when I held them.

Anyhow, I'll post back when I get my replacement.
[Nexus One Q&A, Help & Troubleshooting] MTGap:
Well I'm 99% sure I'm returning it. Before I was just pressing down just on the actual screen and not the bottom buttons. There is a click on both bottom corners. I'm mad if I had known I could've fixed it before two large particles got in at the bottomm of the screen.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
It has been a week and I receive no update on my replacement being shipped, so I called htc today and found out that my ticket did not go through because of some kind of system error. He said he escalated the ticket to another department and it will take 48-72 hours to receive a response from them. He also said that response will let me know what is the "solution" to my ticket. I was WTF??? I had to wait for another 48-72hrs just to see what's the solution???
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
How do you know DOA replacement is going to be new phone? It looks like it will be the same and advanced replacement.

I made another called to HTC, now they said my ticket was setup for DOA replacement, that means I have to send the phone in FIRST before they ship out another phone to me. The only different between DOA and advance replacement is they had to hold $500 from my credit card for advance replacement. He said either method will send out a new phone, which I doubt anyway. With DOA replacement, I was told to only send the phone in without the battery, mem card, etc too. The first rep I talked to today makes no sense at all, the second rep tells me completely different story, of course I will go with the second rep. These reps are real monkeys, they truly had no idea what they are doing.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
If you set up a DOA they just ship you a brand new kit, with new phone, and all accessories sealed.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
That's not what the rep told me. He told me to keep accessories. DOA only ships the phone out. Has anyone else used DOA replacement method????
[Nexus One Q&A, Help & Troubleshooting] booloobunny:
I'm glad I found this thread when I did. It seems my phone also "had" some clicking on the bottom center and top right of the screen. The top right was very hard to hear but the click was definitely noticeable on the bottom of the screen.

I checked the phone pretty extensively with the screen on and off and I see no dust at all. I am purposely not checking with a strong LED flashlight because if I find something I know it will bug the hell out of me. I figured if I can't see anything checking it like I did today, then I am good. I would think if you inspect the hell outta these phones most people are bound to find something.

Anyway I did the hairdryer method like mentioned and it seemed to work pretty well. All of my clicks are now gone, but time will tell if it's a permanent fix. These adhesives are usually pretty strong so I have high hopes.

Regardless it's very annoying to have any problems like these, especially when you shell out this kind of money on a phone. Glad to hear mostly positive stories about how HTC's handling this.
[Nexus One Q&A, Help & Troubleshooting] demo23019:
I set up a DOA RMA and still was told referb

Evey one gets fully tested referb. They said even though its referb that most are the one's that didn't pass inspection rite off the assembly line and get repaired so they are pretty much new phones...I was thinking yea you could also get someone elses RMA that was "fixed" and was poorly reassembled

Unless they tell you to send back everything then maybe you get a new one...but they tell most people to take out SD card, battery, sim and remove battery cover before shipping these are not going back ...and also not to send any accessories. just the OEM phone in the Nexus box.

If you get a weak person on the phone they will probably just tell you what you want to here to avoid confrontation... Im sure HTC is getting bombarded with heated customers

You get a different answer from different "tech" representative
[Nexus One Q&A, Help & Troubleshooting] melterx12:
a true DOA replacement is one where you have to send back EVERYTHING first and they ship you a new kit. If they tell you to keep everything except the phone, they are just calling it a DOA because they dont know anything.
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
The Nexus One is a great phone even after a small amount of use. If there's any issue with your refurbished phone after you receive it, I'm sure you could work this out with HTC.

And then, you could post your complaints about refurbs here.
[Nexus One Q&A, Help & Troubleshooting] jeezus:
Does anyone know if it's possible in the UK to get the swap device sent in advance before returning my current phone in DOA case? I have to send the phone from Finland, so a bit worried it would take a long time to get a new one back.

I have a small speck in lower right corner, which doest really bother me, but the screen keeps starting to click again, and another spec is making its way on the left side. Also HTC keeps saying that its best to swap the device.

The reps sounded very sure about the swap being a new device (when just sending in the phone, nothing else).
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
and it also means no different between DOA and Advanced swap except the credit card charge.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
have you send your phone in without the accessories?
[Nexus One Q&A, Help & Troubleshooting] MTGap:
I'm sending my phone in as DOA to get the phone replaced. Asked the Rep if the package was insured, but he was a moron and didn't understand what I meant. I'm planning on taking pictures of the phone before shipping but does anyone know if it is insured with fedex? So in case something else happens during shipment I won't be charged.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
they should be insured. are you sending your phone in with everything or just the phone itself?
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Its a hold, not a charge. Just making things clear ;)
[Nexus One Q&A, Help & Troubleshooting] MTGap:
I'm just sending the phone in itself.
[Nexus One Q&A, Help & Troubleshooting] isaw:
Not sure how they will deal/treat Finland in terms of priority, etc - but that's what the chap on the HTC service line here in the UK told me as well - as in, send it in and they swap it for a new one. I don't think they'd send out a new one and then trust the customer to send the defective unit back. To be honest, given the nature of the product, it would be a silly and dangerous business model for them.

I sent in just the phone, stripped down, and I was told I would receive a new replacement barring any damage issues caused by me during inspection. Which, as far as I know, there wasnt a scratch on it as I am quite precious about my gadgetry! They sent me an email with a UPS tracking ticket to be printed out and stuck to the shipping box. But there was no "TickSheet" to complete as their email requested...?

Checking the UPS tracking on line, looks like it's almost in Milton Keynes, given that it wont go on a weekend. However my tracking ticket on theur support site doesn't work at all. Hope it's just a web issue.

Question for those who HAVE had a replacement - if you rec'd a refurbd unit, how do you know? Does it explicitly state it in some paperwork...?
[Nexus One Q&A, Help & Troubleshooting] spr33:
Tracking online doesn't work. I had to send mine in to get a new screen (I dropped it and the screen cracked) and I've had to go through not being able to track the repair online. I've called a few times and apparently mine should be with me in a 'couple of days', however, their CS team are very hit and miss and tend to lack urgency with anything you ask them.

Regarding the tick sheet, I had to call and ask one of their CS team to download the sheet themselves and personally send it to me as ALL (every single one I've received) of their HTML emails are messed up. If you'd like me to send you a screenshot of what the tick sheet looked like, PM me.

And regarding the refurb, won't it have a different serial number and IMEI? Pretty sure that changes with every device.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
It doesnt say its a refurb but its obvious unless youre blind. You can see that the phone was taken apart because the volume rocker on mine didnt click, there were smudges on the underside of the screen glass, and on the back frame (under battery cover) was a slight bend in the plastic where some tool was wedge in to open the phone. Worse yet, the replacement had more dust than my new one, and the screen itself had washed out colors. horrible.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
WTF? Did you call and demand to talk to a manager? I would raise hell man.... politely of course, but escalate that up the chain!
[Nexus One Q&A, Help & Troubleshooting] melterx12:
no, I did however call and demand to keep my old phone, they insisted that I MUST send back my old phone or the ticket would not close. I basically replied screw the ticket and that I will keep my old phone and if they charged my credit card after receiving the same POS they sent me, I would call up my CC company, etc. etc.

Anyway, after about 15 minutes of arguing the rep went to ask his supervisor and came back and said they will let me send the refurb back and keep my old phone.

I understand the Customer Service Reps are just doing their job and trying to stay out of trouble with their bosses, but the replacement I received should never have seen the light of day. Whoever "repaired" that phone should be fired.
[Nexus One Q&A, Help & Troubleshooting] isaw:
Oh yes, no doubt. And if they are going to send me a brand new, for sure the IMEI will be different.

I just didn't know if there was an easy way to say, aha, that ain't a new phone, it's a refurb.

But as someone has already pointed out, it will be quite easy, sadly, as some of their techs don't seem to have "loving hands" when it comes to putting them back together.
[Nexus One Q&A, Help & Troubleshooting] resinous:
i was going to order the N1 today but after reading this thread i most likely will not now. anyone who recently got the N1 have you experienced the dust screen problem? :confused:
[Nexus One Q&A, Help & Troubleshooting] darkzeroz4:
Just thought I'd update on my exchange.

Called in on Wednesday, received the phone Friday. Thoroughly examined the replacement and it seems new enough. There might have been a spec underneath, but I might be seeing things. The right lower side by the search button clicked, so I used the hair dryer method to seal it. The serial number of this model ends with 01 instead of 00 on my original. I'm satisfied with this and the service provided by HTC. I'll report back in about a week to see if any dust gets in.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
i think youre not seeing the big picture here. the ONLY people posting on this thread (for the most part) are those who have this issues or just want to help. There have been 20,000+ units sold already, and if this was a widespread issue, we would be seeing this all over any Nexus One forum or gadget blog. Especially considering alot of the early adopters are people most likely to actually bring an LED flashlight to their screen. As an example, none of the particles of dust under my screen are visible under normal lighting conditions, even in sunlight! Theyre only visible under an LED flashlight. Furthurmore, I have not seen any new particles enter, so I still have 8-9 since I first checked 2 weeks ago.

After learning of this, I checked my old iPhone for dust under the screen, and found close to 20 particles! I have never noticed any dust under the screen before in the 2+ years I have used it.
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
This is precisely the reason why the dust issue is likely being underreported and is a more widespread problem. Not everyone has an LED flashlight and has inspected their phone for dust as thoroughly as some people here. Like you said, the dust is not noticeable in normal lighting conditions which leads the majority of people to think that they have no dust, when in actuality there could be dust inside their phone that they just have not noticed yet.
[Nexus One Q&A, Help & Troubleshooting] bofslime:
^ exactly.

I was however fine with the dust I found in my phone, because I could only see it via the flashlight. The issue however got worse, and I started noticing it while using the phone, went back with the flashlight, and counted a lot more dust particles. Should get my replacement soon and hopefully it is dust free, but i'm going to hold onto mine for a few days to see how things go with the replacement.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
I don't need an LED flashlight to see the dust under my screen. Just turn the screen off, and any decent light source will show the numerous dust particles under the screen.

I am, however, encouraged by the different serial number on a recently exchanged device.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
if that is the case then I would definatly return it. Seeing as how I can not see any dust under the screen even when in broad daylight, Im not going to worry about it - and yes, I do have 20/20 vision.

Also, it could be that all phones with PN ending in 01 are marked refurbished?

My friend just bought a brand new Nexus One and received it Thursday, and his PN is 00 just like mine is.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
Either that or the corrected versions have a new p/n. One can only hope.

Either way, I need to find a way to re-lock my bootloader first. Or just open it myself. That's why I'm watching this thread; the reviews are getting better, but sounded awful at first.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
I doubt it. The replacement I got and sent back ended with 01, but it had more dust and was clicking on 3/4 of the corners.
[Nexus One Q&A, Help & Troubleshooting] MTGap:
I'm sending mine back tomorrow for replacement. They sent me a survey by email, I rated everything as dissatisfied. Hopefully I'll get the replacement by Friday and it better be in good condition.
[Nexus One Q&A, Help & Troubleshooting] resinous:
My thoughts exactly. Going to definitely hold off on the N1 until this is resolved. whether i happen to notice the dust under the screen or not 530 is a lot of money to shell out for something that could ruin the use of the N1 in the long run for me. My friend who just ordered the N1 a week or so ago is having this issue as well. this is definitely being an underreported issue. the big picture has been seen xD!
[Nexus One Q&A, Help & Troubleshooting] melterx12:
youre missing my point entirely but im too lazy to type another wall of text explaining the same thing in a different way right now :rolleyes:
[Nexus One Q&A, Help & Troubleshooting] pjcforpres:
I will give it a shot...

The problem is not being under reported, the problem is being over exagerated for what it is... yes, a small percent of handsets have a loose corner and have some dust under the screen. But for the most part, the dust issue is not an issue at all.

As well, some of these "dust" issue reports are people making a big deal about nothing. ie, the 8 micro specs of dust are only visable with an LED torch pointed at the correct angle, and this is no different than other phones, like the iPhone for example.
[Nexus One Q&A, Help & Troubleshooting] resinous:
i'm sure, but i'm just agreeing with scrappyabs2 for the most part. in regards for the 'seeing the big picture comment' i'm just generally speaking for myself. :cool:
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
after hearing things like that, and considering that my bootloader is unlocked, I may as well tear it open myself, and try sealing it up/cleaning it out. I find this very annoying as the phone is otherwise fine.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
First, it seems that HTC is, for the moment, covering those of you with unlocked bootloaders for the dust issue. Second, if you're so inclined, can't hurt to take it apart and see if you can work some magic on it...as long as you can put it back together. I think iSuppli or some other site had the teardown on it. If you do it, you should do a write up as well of how you took it apart and fixed the screen. ;)

Or... maybe you could take it to a reputable shop that has experience with various phones.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
actually it can, if you looked at the teardown on ifixit, this phone is pretty difficult to take apart without proper tools and even with the proper tools once you take it apart it will never be the same again. I strongly suggest AGAINST taking the phone apart.
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
Ok guys, I just want to confirm before I send my phone in. Do I put the phone in nexus one's retail box (the one with IMEI and S/N label)? Or do I keep the retail box?