yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] dhendrix11:
It is possible to clean the screen yourself....

If you can get the bottom rear piece off (a real PITA), taking the rest of the phone apart isn't too bad. So if you've rooted but just can't stand the dust, you can clean it yourself.

Remember to use a plastic tool and not a screwdriver to remove the bottom piece. Mine ended up with a couple minor edge nicks, but I'd say 90-95% like new. If you're going to take this piece off, keep reminding yourself that patience is key.

Before picture of the dust

Phone taken apart. If you're going to do this, I don't recommend actually taking the display all the way out. Leave it taped down near the track ball and just tilt the display up and use compressed air to clear the dust.

After: Not as good as assembly in a clean room, but pretty darn good, and a heck of a lot better than before.

Time to put it back together..... And it works! It even makes phone calls, and checks email!

All in all, taking the bottom piece off sucked. Otherwise, the most work was getting the display clean enough that I was satisfied to put it back together. I am very happy how it turned out. Hopefully it's not a recurring problem. Tried doing the heat trick on the lower left corner of the display and I really can't tell if its better or not.

Let me know if you have questions.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Nice work! My only question is what do you recommend using, specifically, to take the lower back part off, and can you use one of these pics and "draw in" where to insert the tool and in what order to best get that piece off?

My screen isn't suffering the dust issue... but I figure this may come in handy if we're able to get our hands on replacement lower back parts. Many of us are getting a discoloration where it contacts the desktop dock.
[Nexus One Q&A, Help & Troubleshooting] dhendrix11:
I used that white plastic tool that you can see in the first picture. It's something we use at work to take some electronics devices apart, although it wasn't ideal for this. To do it again, I'd probably get one of those ipod opening tools like in the ifixit teardown guide.

I didn't really have a strategy to getting the piece off, other than I started in the middle, since it had the most give, and worked out from there. I don't know if that was the best way to do it or not. Looking at the phone from the back, the right side was a lot harder to get loose than the left. Once you can get any separation between the pieces along the edge of the phone, rather than the back, that's when you'll get it apart. Look at the ifixit guide to see where the locking tabs are molded in and use that as a guide to know where you'll have to separate it.

Will be nice once replacement parts are available...
[Nexus One Q&A, Help & Troubleshooting] crazy talk:
did you find the issue with the screen peeling up? would be nice to have pictures of what's going on. and an actual fix
[Nexus One Q&A, Help & Troubleshooting] attn1:
You're going to have to remove that screen protector and clean that glass really well before I believe that's not the screen protector. That looks just like a POS InvisibleShield I ripped off of mine for looking just like that.
[Nexus One Q&A, Help & Troubleshooting] attn1:
So it is as I suspected, the dust is not under the screen as much as over it and under the digitizer. If I have to go through that, I'd be tempted to see if I could apply a little RTV to make a seal wherever dust could work it's way in again. I've also wondered if the dust is actually in the phones when they ship, even if it's not yet between the display screen and the digitizer. Nice job, and it's a clean, honest solution for those who have rooted and run into this issue.
[Nexus One Q&A, Help & Troubleshooting] dhendrix11:
Yeah the dust is definitely between the actual screen and the touchpanel. You could easily tell in my phone that the dust wasn't all on the same depth plane. Some was on the back surface of the touchpanel and some was on the top surface of the screen.

I am really leaning towards thinking that the dust was already in the phone. Of course, I'll keep an eye on it over the coming days/weeks to see if I get any new dust. But, in my case, there definitely wasn't any dust when I bought the phone, and I didn't notice it for at least the first 6-8 weeks of ownership. However, as you can see from my pictures, there's absolutely no way to miss it once it's there. Another thing that I thought was odd is that once the dust was there, the phone never seemed to accumulate any more, and what was there never moved from within the screen. You get pretty familiar with the pattern when looking at the phone every day.
[Nexus One Q&A, Help & Troubleshooting] danshur:
Got a replacement phone yesterday and noticed a couple of tiny scratches on the screen, damit. I think I will call HTC again and this time just do a return, I want the phone in perfect condition, they told me it will be new not refurb..
[Nexus One Q&A, Help & Troubleshooting] Accused187:
I just bought my N1, and it was delivered today. I noticed that the corners do click when you apply pressure to them, so I heated them up with a hair dryer and pinched the screen pretty tight, so hopefully that prevents dust from getting in the phone.

Also, I took an LED flashlight to the screen to check if there was dust underneath the screen already, and I did notice one piece of dust underneath it in the lower left corner which was clicking (And I kept wiping the screen to make sure it was definitely underneath it). The only way I could even see it was to flash the LED on the screen, otherwise it's invisible to me. I won't be returning this at all unless I start getting a bunch of dust which I can see during regular use.
[Nexus One Q&A, Help & Troubleshooting] mafaesto:
I have to say I do honestly think mine had the something inside it already, as it looks like plastic shedding, and not dust. Also, the only "clicking" I here is the battery cover and bottom part of the phone moving. I think a better explanation of this clicking is needed, as I purchased mine on the 28th of February I really need to understand this better because I am in desperate wanting of a rooted phone. I am going nuts over the amount of bugs in the stock non-rooted OS. I really want to stay stock but it's really bugging me as to how long it seems to be taking for what should just be patches and not full blown updates.
[Nexus One Q&A, Help & Troubleshooting] elite_is3:
i think you would be LUCKY as hell to never develop dust in the phone. I had my first one for 3-4 days before i put it under a light to check on it. And it had some TINY particles in the screen (not the grid). So i get a replacement that appeared new, but low and behold, i look in it immediately....HAD DUST, i thought it was a dead pixel at first. At this point im suspicious that they are just a design issue and i cant see how they would get dust inside so easily.

Pissed i didnt know about this before hand.
[Nexus One Q&A, Help & Troubleshooting] jp_macaroni:
wow that sucks and I feel bad for you guys..

but Im lucky to say since I bought the phone on launch day...I have not gotten any dust under the screen. Not one nano speck of dust. **knock on wood**
[Nexus One Q&A, Help & Troubleshooting] petard:
I received my AT&T Nexus One March 29 and yesterday, April 4, I found a small speck of dust under the screen. What a disappointment. I already unlocked the bootloader, too! The whole reason I got rid of my Milestone was because it also got a speck of dust under the screen.

Do all capacitive screens do this?
[Nexus One Q&A, Help & Troubleshooting] elite_is3:
i had a milestone prior to this one also, but had no dust in it for the 3+ weeks i owned it. I would say its possible that something in production can cause dust BUT theres a clear difference when a phone like the NEXUS is prone to it. I may ask for a refund...depending on how i feel about it now. Seems unfair to risk 530 bucks on this anymore...
[Nexus One Q&A, Help & Troubleshooting] loriolus:
I've had my milestone for over a month now and no dust under the screen.
[Nexus One Q&A, Help & Troubleshooting] Old MuckenMire:
Almost any device is going to have issues with dust at some point, in some fashion. Need proof?

Check out the brand spanking new iPad

http://forums.macrumors.com/showthread.php?t=890947&highlight=dust

M y Nexus does not yet have any but I'm also careful to not look TOO closely for something that is almost guaranteed to be there. If not yet, eventually.

My advice is to quit looking for dust and let it find you. If you notice dust during NORMAL use then send it back. However, if you have to do things to see it, like use a flashlight, then it's your own problem and you will drive yourself crazy.
[Nexus One Q&A, Help & Troubleshooting] assafice:
Thanks, this comment helped me with my dilemma(an unnoticeable dust..)
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
I sent mine in for dust last week, and then again this week, since they didn't fix it the first time. This week they sent me a "new" phone. My phone was rooted both times it went in.

I think they just replaced the case, and kept the guts of my phone though, as the "new" phone remembered my WiFi access points - the phone was otherwise factory stock.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
If you had enabled the option to backup your settings to Google, that would explain why your new phone remembered the access points.
[Nexus One Q&A, Help & Troubleshooting] r0adki111:
Sent mine in on saturday. Got it back today. Its wednesday. Dust gone. Screen moves even more than it did before i sent it off. I know its the same phone cuz it has my phantom sknz on it. They actually attempted tp put the screen protector back on it but a 2 yr old would have done better. They also relocked my bootloader. The plus... they sent it back in a really nice padded box i will be using to return it in when i get even more dust under the screen than before. But i cant ***** i guess since they did attempt to warranty fix it with an unlocked bootloader. Thx htc.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
Ah hah! Very true, I forgot about that.
[Nexus One Q&A, Help & Troubleshooting] danshur:
Got my refund for the nexus one I returned to HTC, it was unlocked and rooted btw. HTC customer service is very good. I already ordered a new one.

Here is what my dust issue looked like at the time I sent it in, this is about 20 days after teh purchase. I did contact HTC support within 14 days, thats why I was able to get a refund. The dust you see in the picture is under the glass, its hard to tell from the picture but if you looked at it in real life you can tell for sure.

http://picasaweb.google.com/lh/photo/V-8S5JoighOzdbdti0ByzA?feat=directlink
[Nexus One Q&A, Help & Troubleshooting] r0adki111:
After getting mine repaired the screen now clicks. it did not before. gong to wait awhile before sending it back again
[Nexus One Q&A, Help & Troubleshooting] danshur:
I ordered a new one again when it showed up I put it on the charger overnight. In the morning I pressed the power button and nothing its DOA.
[Nexus One Q&A, Help & Troubleshooting] ChillRays:
So what do you guys recommend I do to prevent something like this from happening? (future n1 owner here looking for tips)
[Nexus One Q&A, Help & Troubleshooting] danshur:
Im going to get a screen protector and a rubber case from tmobile store. As soon as I get a new one I will put it under a light for a couple of hours while its charging to warm up the screen, then press it down a little to make sure I get a good seal then put the screen protector and case on it, that might do it I think.
[Nexus One Q&A, Help & Troubleshooting] futango:
New owner of a N1. Traded my iphone 3gs for it. The original owner said they had it for 4 months only. I just noticed this morning there is dust under the screen. Would it be hard for me to get a replacement since I wasnt the original purchaser?
[Nexus One Q&A, Help & Troubleshooting] mutantblack:
I am about to buy a N1 to replace my hd2, now this make me rethink.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I got my phone replaced once within a few days of getting the original handset on January 8. The replacement has been perfect. No dust, no clicking, etc. I wouldn't worry too much about purchasing this phone... plus HTC's service is great if you do happen to have a problem.
[Nexus One Q&A, Help & Troubleshooting] True2TheGame:
Just found some dust on my replacement device, called HTC and they're shipping me a new one right away, great customer service.
[Nexus One Q&A, Help & Troubleshooting] darx:
Anyone successfully fix the dust themselves? I think I could take apart my phone and put it back together pretty easily... I really don't want to send it to HTC.

Is there a way I can send it in without getting a charge on my bank account?
[Nexus One Q&A, Help & Troubleshooting] Daswolven:
Thought I was having the same issue with my screen. Sent it back to HTC to see what they could do. turns out it wasn't dust under my screen, it was cocaine. I asked them to please not do anything to the phone, just carefully package it up and send it back. I have a rock and a straw ready and am awaiting the FedEx guy.....
[Nexus One Q&A, Help & Troubleshooting] kaiser_tytnii:
anyone who chose (or forced) the repair option and the issue has gone away?

we are not as lucky in Canada to choose to swap (also i personally do not want swapping for a used refurbished phone)
[Nexus One Q&A, Help & Troubleshooting] RogerPodacter:
here is a complete step by step tear down of the nexus one with pictures and directions if you want to take apart your nexus one.

http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
[Nexus One Q&A, Help & Troubleshooting] futango:
Just got off the phone with HTC and they are sending me a replacement. What are the chances that they will look at the bootloader to see if its unlocked? I'm hoping im on of the lucky ones where they dont bother and good to go with no hassle.
[Nexus One Q&A, Help & Troubleshooting] mutantblack:
bwahahhaha. now that's funny.
[Nexus One Q&A, Help & Troubleshooting] zer0day:
I recieved my N1 from Google recently. After reading this thread, I checked my screen and there is one piece of dust under the screen, barely noticable. It's not enough to make me send it back for an exchange but it's disappointing that after all this time, the problems are still there. My screen isn't loose and doesn't make noises when I press it which is a relief.
[Nexus One Q&A, Help & Troubleshooting] staulkor:
Monday night I called HTC support and told them I had dust under the screen and wanted a refurb unit. The guy said "ok"...no questions asked. He took my information (imei, name, address, credit info, etc) and told me how it works. They overnight you a refurb phone that requires a signature. The send ONLY the phone, meaning no battery, sd card, sim, or back cover. You send ONLY the phone back in the box they shipped it to you in. They email a shipping label to you and it expires in 10 days. If they dont receive the defective phone in 10 days, they charge you $530. All is fair and I went ahead with it.

Called Monday. Phone shipped Tuesday. Arrived Wednesday morning at 11:35am. Im going to ship the old phone back tomorrow and once they receive it, they will verify it is defective and hopefully decide to warranty it (it is unlocked). I dont see why they wont because there is no way in hell software can cause a dust explosion under the screen (look at my pictures, its one of the worst pics of dust I have seen to date).

Anyways, just wanted to put this out there so others with the issue know how the process works.
[Nexus One Q&A, Help & Troubleshooting] danshur:
Got my replacement, one small lint looking thing at the top of the screen, not bad enough to worry about thou, no other dust issues. HTC support is definitely better than their quality control.
[Nexus One Q&A, Help & Troubleshooting] ChillRays:
Stupid question. Does the dust under the screen problem happen while they are making the phone or after you get it and have it in your pocket after awhile? So does a good screen protector stop this from happening?
[Nexus One Q&A, Help & Troubleshooting] Sistum Id:
I just discovered dust under my left corner few days ago. I called HTC and was going thru the process of doing a swap and just before he finialized it asked me if the bootloader was unlocked. I said yes and he said one moment and put me on hold. Minute later he said HTC "may" charge me 300 dollars for a replacement motherboard if they decide to. I said how the hell is dust under a screen the fault of unlocking the bootloader? This is a manufacture failure on an epic level and its widespread among N1 owners. He said they """might""" charge for it and added that if I did a repair instead, any additional repair prices will be discussed with me instead of being slammed with 300 dollars voided warranty.

It still throws me off as to why he asked me if it was unlocked. Did anybody else get asked this? I'm thinking of canceling my repair and calling HTC later and see what happens.

I really don't want to wait 5-10 business days while having to use my MOTO RAZR from 2006. My N1 is what gets me though the day at work. What else I'm I suppose to do at work from 3pm to 11pm...? Work? Yeah right!
[Nexus One Q&A, Help & Troubleshooting] danshur:
They didnt ask me and I didnt tell. BTW my original phone didnt come with dust under screen, it started accumulating after day 1.
[Nexus One Q&A, Help & Troubleshooting] plisk3n:
This is sort of on the same topic since it deals with warranty and unlocked phones, but I've had no problem getting my phone swapped after unlocking the bootloader.

I had a stuck red pixel on the phone, and the tech support line didn't even ask me if I unlocked it or anything.

I've had a positive experience with the customer service with Google & HTC in terms of my Nexus One. The whole turn around for the swap was around 4 business days, and I'm in Canada.

In regards to the dust, I plugged the headphone jack with a piece of the zagg invisible shield to cover the hole since I don't be using that much anyways. Better safe than sorry!
[Nexus One Q&A, Help & Troubleshooting] androidaddict23:
had my nexus one for two months and no dust .

-------------------------------------

Sent via the XDA Tapatalk App
[Nexus One Q&A, Help & Troubleshooting] kaiser_tytnii:
can someone who successfully got their rooted phone resolved with HTC for this dusts issue to send me the ticket # they had, please?

I am very frustrated that they are refusing to fix the dusts just because of the rooting:mad::mad::mad:

thank you very much in advance!
[Nexus One Q&A, Help & Troubleshooting] kaiser_tytnii:
this is not happening unfortunately... Google refused to help and htc refused to fix :mad::mad::mad::mad:
[Nexus One Q&A, Help & Troubleshooting] darkshadowen:
Bought Nexus One this past Saturday (06/12). Used it for about three days before I began noticing some dust specs appear under the screen, wouldn't have bothered, but one spec in the mid/left side of the screen was causing the pixel(s) right under it to rainbow (especially against a white background) which tended to distract me a bit...

Called HTC Support today (06/17) and they were able to setup a swap with a credit card pre-authorization. Hoping for better luck with the replacement device.
[Nexus One Q&A, Help & Troubleshooting] darkshadowen:
Received replacement phone today, certainly appears brand new to me. Screen looks perfect, no clicking, also noted the part numbers changed (the last two digits were 00 on my old phone, new phone is 01. AT&T Nexus One).

HTC has made me happy so far, we'll see how it goes.
[Nexus One Q&A, Help & Troubleshooting] r0adki111:
When I had mine repaired, I asked HTC on the phone if the replacements were brand new or refurbished, and she told me they send out brand new ones. Who knows if she knew anything at all though.
[Nexus One Q&A, Help & Troubleshooting] CAL7:
Has HTC fixed the dust problem?

If I send my N1 to HTC, well they just clean it our will they actually fix the problem so it does not recur?
[Nexus One Q&A, Help & Troubleshooting] android01:
Where did you buy the at&t nexus one? I though they didn't sell that model anymore
[Nexus One Q&A, Help & Troubleshooting] pzumk:
got the nexus one the week it came out first (Feb. 2010?) and I still have no dust under the display
[Nexus One Q&A, Help & Troubleshooting] melterx12:
wow where is it all coming from???
[Nexus One Q&A, Help & Troubleshooting] dills84:
Seems to be leaking in from the bottom left corner. When i apply pressure to the glass it makes a clicking sound as if the adhesive is sticking and letting go as I press.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Seems like everyone who's had this issue has had it in the same spot.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
Wow! mine does not look that bad, I think I just caught it early. Sorry to see that man. I'm amazed that something like this wasn't caught in testing, or is it like the auto industry where you have some guy crunching numbers, figuring out how much it will cost them to stop production, or do the swaps with bad ones, and not worrying about how it affects the customer, just worrying about $ signs.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
yes, they are sending me a new unit and I'm to send mine back, but it sounded like he said that they would then fix my unit, and then re-swap the devices. I thought that was strange, but I'm pretty sure that's what I heard, it just seems it would make more sense to just replace yours, with a new or refurbished one, and take their time with the pile of dusty N1's they have laying around.
[Nexus One Q&A, Help & Troubleshooting] jamesyb0i:
ouch im so sorry to see that screenshot. on a side note, theres a video on youtube where this guy is trying to scratch the hell out of his screen with keys and nothing happens so screen protector shouldn't matter that much i think
[Nexus One Q&A, Help & Troubleshooting] Klarato:
**** me that looks horrid...Mines being shipped from Ohio to Australia tomorrow...Dear god i hope my phone doesn't have this issue..Do not want to have to buy a new one. Nor send it back to the states to get another shipped out >_<
[Nexus One Q&A, Help & Troubleshooting] SBS_:
Hehe I'm in the same boat as you Klarato, getting mine shipped from OH to Norway today. Will be a real PITA to exchange that if I get the dust issue, maybe I'll just bring out the ducktape and ignore it :p
[Nexus One Q&A, Help & Troubleshooting] :
Post deleted by user.
[Nexus One Q&A, Help & Troubleshooting] dills84:
It comes back. The ashesive is failing. I also tried heating the are with a light bulb and then clamping the corner down in attempts to reseal it. No such luck.
[Nexus One Q&A, Help & Troubleshooting] nex7er:
Will just have to wait until third-party websites get new screens in stock for N1.
[Nexus One Q&A, Help & Troubleshooting] dills84:
My second attempt to re-seal it seems to be working so far...

I took the battery out, put my desk lamp close to the screen corner. let it heat for a little bit. then used a plastic wood clamp wrapped in a towel (so the screen isnt damaged) to compress the screen down onto the heated adhesive.

So far I'm not seeing any new dust and the screen has stopped clicking.

Sounds risky, I don't recommend it. But I was just getting too annoyed. Hopefully it says!