yashsingh1/xdaforums huggingface dataset:
[HD2 General] Frameshift:
Seems that the people who posted alot in this topic have had an exchange of phones (aka HTC Desire) so its getting rather quiet in here. Dont think there are many other options to explore though.

My phone is still away for repairs, and I will post the results in this topic. Im not counting on any succes though, nobody else saw their problem resolved when they had sent their phones in for repair...
[HD2 General] DORMIU:
I agree with you. My phone is also still away for repairs - for the second time!

I can't wait to get rid of the HD2, to be honest. Been using my good old N95 8gb in the meantime and realized how much easier life is with a troublefree phone. Seriously, it's given me peace of mind, something I never really experiences with my HD2, as much as I wanted to enjoy it.
[HD2 General] Starfury:
I am now running EnergyROM (21899/CHT/18Apr) with HSPL2.08 and radio 2.10.50.08 since Tuesday and I haven't had a problem since then.

Will keep you posted.
[HD2 General] Frameshift:
That sounds familiar indeed. Too bad I usualy sell my old phones, Im now using a 6 year old Sony-Ericsson k750i, but atleast, Im still able to recieve emails, thats the most important thing. Cant send proper emails, but the most important thing is recieving them. I really hate not being able to use the internet though.

Add to the fact that my servicepoint REALLY screwed up when sending in the repair, its away for 3 weeks now, and its still not at the repaircentre... Ive had the phone in my posession for 3,5 weeks, and its away allmost as long now. Pathetic really.
[HD2 General] polystirenman:
hi guys!

i had exactly the same problem pretty much since i got my HD2.i was about to give up on this thing but i flashed new 2.10 Radio and problem is gone.before it was realy bad i mean i was losing connection all the time but now almost two days with new radio and a have not lost connection yet.it is jumping from 3G to H but connection remains.finally i am happy.

i am using TMous 2.10 based ROM BTW.
[HD2 General] jamieross:
Not sure if this will help any1 or not but contacted htc support about it, and here was my question to them :

"I have a constant connection to the internet and i dont generally mind but it eats the hell out the battery is there anyway i can only have it on when needed?

JR"

And here is the reply:

"Hi Jamie, thanks for your email. I have attached an application that you can copy to your HD2 to disable the internet when you want to. We are working to integrate this into the ROMs later on, but until then, it can be installed separately. Unzip the file on your PC and then copy it to the phone. I would recommend to copy it to the \windows\start menu\programs folder of the phone memory cos then it should appear in the start menu. just run this program, un-tick everything and then tap save. that'll disable GPRS totally. When you want to use it again, just reverse the process. Tick everything and tap save. Hopefully later versions will just be a straight switch like on android. Best regards, Pete W HTC"

The name of the tool is DataConnSettingTool_V1003

App is attached, works great for me :) just what i need for now

JR
[HD2 General] famewolf:
I'm still on the stock rom for US HD2..and having the same error...I have done tweaks via the two hd2 tweak apps. Every time I receive a call and answer....bam...data is gone until I reboot the phone.
[HD2 General] famewolf:
Where do I find a USA HD2 Stock rom with the 2.10 radio? Can that rom be installed without installing the HSPL2? Yes I'm trying to stay "stock" for a while in case any more issues pop up where I may have to turn phone back in.
[HD2 General] jfarhat:
Guys, I have six of the HTC HD2 on T-Mobile USA. I have only two of the phone working correctly and the other four have the dropping internet issues. T-Mobile has swapped out the phones for brand new ones and they are still dropping the internet connection. I have checked everything I could on the phones that are working and the ones that are dropping internet connection, they are the same in every way.

T-Mobile and HTC are aware of this issue and are working on it, as they have informed me, but now over one month after the release date in the US and no fix. On my last conversation with T-Mobile's special tech dept for the HD2, they told me to just keep swapping out the phones, till I get ones that work correctly. They have no idea as to what is causing this issue. One my most recent call, the tech told me that I should try removing the SDmicro card, that that may help. She stated that the SD card may be corrupted and causing this issue. I don't know how the SD card effects the internet connection, but I am willing to try it. She stated that she had a few calls where the person could not connect at all to the internet and once they removed the SD card, internet connection is back on and all is good. Now that is not my problem, my internet connects, it is just an unreliable connection (keeps dropping the connection).

For now, it is very frustrating having to constantly swap out these phones but I really like the phone and T-Mobile USA does not have any other phone I would like to use. I switched to them because of the HD2....so, I guess I will keep swapping out these defective phone. They did offer to take back all my HD2 and let me get different phones, but like I said, they don't have any other phone of interest to me.

Has anyone notice that the SD card maybe causing this issue? I know, that some users have stated that the SD cards are a class 2 and are causing problems with some of the games on the HD2 (running too slow, choppy). They state by changing out the card to even a class 4 card makes those problems go away; but I have not read anything about the SD card causing the internet dropping issue (it seems very strange and I cannot understand how the two are related). By the way, each time they swap out the phones for me, we use all new items, SD card & SIM. What is most frustrating is that some of the phones will work fine for a week or two and then the issues start (it is just so baffling to me as to what is causing this issue).

If it works I will post again to let you know, but I am really skeptical that it will make any difference.
[HD2 General] rodrigofd:
Interesting.. at least it's a brand new theory to try, out of the other 1000000 things i already did..:P

I'll also test so we can get more results...
[HD2 General] Frameshift:
Should be getting my HD2 back from repairs this week, or early next week. I'll inform you after testing if the repair has had any effect!
[HD2 General] jfarhat:
I don't know what to tell you....I have tried everything from hard reset, swap out the SIM, Change the entire device, change setting, and the list goes on. It really seems that there is only one fix to this problem, and it is at best flip of a coin.... You just have to return the phone and get a brand new device...some will fuction correctly and others will not (I just can't explain it)..and neither can T-Mobile or HTC.

It is truly a shame, what a nice device this thing is and it is plagued with such nagging problems.

I still have my people testing two of the swapped out devices to see if removing the SD card is going to fix this problem, but I am not holding my breath.
[HD2 General] Frameshift:
Indeed I wouldnt if I were you... Im quite sure ccgrec has already tried that. Havent read back in this topic, but Im pretty sure he posted that somewhere in here.

But please let us know all the same :)
[HD2 General] jamieross:
has any1 noticed what time they lose connection just out of curiosity I'm usually at a peak time 5pm to 7pm, just a thought

JR
[HD2 General] gjkoster:
I had the same issue on my brand new phone, I'm running the latest Vodafone ROM.

The thing could not connect after a while. Had to re-initialize the dataconnection every hour. After a soft-reset I could wordk for about two hours, after the first disconnect it kept disconnection after an hour each time.

I installed Bandswitch.V2.8.cab, set the idle disconnect to 60 seconds, and I have no problems with connections ever since.

Using it for almost two weeks now, and have never had to reset the connection manual.

So Bandswitch is the workarround for me..

Might help you guys also.

I'm not allowed to link... but:

xdaforums.com/showthread.php?t=286844

Regards,

Germen.
[HD2 General] teddmf:
Thanks so much. This is is excellent and making my data connection finally useable. I'd recommend anyone having the data connection problem to try this.
[HD2 General] chrisnash:
interesting you should say that. I'm in London and between 5pm and 7pm is certainly when I've noticed it the most. that could be because im usually driving then and its in the cradle so I would notice it. im also usually streaming music so I did wonder if it was due to heavy traffic and I was suspicious that my network was disconnecting me!

I tried the Bandswitch solution but its no goods if you rely on exchange.
[HD2 General] Lucius Snow:
Anyone can confirm again that the ROM radio 2.0 fixes the problem ?

Thanks.
[HD2 General] jr_daza:
not for my, and that makes me very :(

I have the radio 2.10.50.08_2 on a t9193 hd2 and the phone loses the connection too often even with the full bars on signal…
[HD2 General] chrisnash:
Just out of interest after a hard reset, do any of you get two different auto network connection setup wizards starting?

I get what I think is the HTC one first (it looks nicer ;) ) followed by another one (doesnt look so nice - just basic text style)

I usually cancel the second one because in the past I'm sure it changed my connection settings from the standard ones and it also messed up my SPB Wireless Monitor database.

Also have any of you noticed how you cant get an internet connection when you are on the phone? It automatically disables it. Never noticed this on my previous HTC devices in fact I'm pretty sure I could always receive mail when I was on the phone but now I can't.

Also I have continual problems sending picture messages - it tries to switch from the internet connection to a wap or mms one but often doesnt manage it and it fights for ages trying to send the message until I usually give up or by some luck it manages to switch connection and send before it screws up again.

I wonder if any of this is connected? (sic) lol
[HD2 General] aiwapro:
I don't have this issue that I have noticed, but I do have it when I am on a phone call.

I can be on the phone, then open Google Maps to search for example a restaurant, and it works for a while, but the last two times I have done this, Google Maps reports that it can't connect to the network. Disabling and reenabling doesn't resolve it. I have to hang up the phone call, and then it works.

Any thoughts on this?
[HD2 General] jfarhat:
Not sure if this is what is going on with your issue, but you can only use data and be on a phone call when you are on a 3G or better coverage area. If you are on 2G or less, you will not be able to do both at the same time. AT&T is famous for their ads that state that you can only do this on their network, but they get away with saying this by just targeting Verizon and never mentioning T-Mobile or any other GSM carrier in their ads. But even on AT&T, you have to be in a 3G or better coverage area to accomplish this. You can do both things (data & phone call) on any GSM service provider worldwide as long as you are in a 3G coverage area.

You did not state what kind of coverage area you were in, so I don't know if this is even applicable, but just something else to consider.
[HD2 General] MadBastard:
Im trying this app http://xdaforums.com/showthread.php?t=478519

since 2 days and it works on my hd2 .so if anyone have data connections problem just try this awesome app ;) . anyhow shame on htc that they cant fix this problem and we have to use 3th part of apps......
[HD2 General] Slystorm:
Hey Mad bastard,

Coudl you please give more infos about what you've done with this soft...

eg: installed on internal or SD? Settings selected? version of your ROM... A little help would be appreciated...
[HD2 General] MadBastard:
This app give u possibility to control your internet connections.You can read everything on wmlonglive thread 1-4 post.With Duty HG 2.4was working.im trying 6.5.3 now but seems to work to.
[HD2 General] Slystorm:
Ok tried it. Appart from disconnecting all the time, doesn't do much.

I've selected 3g only and never switch to 2g... we'll see
[HD2 General] endGameXIII:
i took some time to confirm where my data connection loss is coming from. while i'm still not certain, it seems that if i switch my e-mail update from any interval to manual, it stopped losing the connection. the max i can do for auto updating e-mails is one-hour intervals. at that point it loses the connection probably once every two days on average. seems to me either there's something wrong with the e-mail app, or how often one uses the data connection.

also, another odd thing i noticed, although i don't know what triggers it, sometimes when i wake the phone from sleep, i can see the connection automatically re-establishing itself...anyone else seen that before?
[HD2 General] DORMIU:
UPDATE: just got off the phone with 3 Danmark support and have finally received the approval to have my HD2 exchanged for a HTC Desire. What a relief! I'll send the HD2 back today and should have the Desire by the end of the week if everything goes as planned :)

I've had my HD2 sent to service twice to have the data disconnect issue fixed. They never managed to solve this issue and simply sent me back the phone the same way I had it before. The last time the service claimed they could not reproduce the fault in their tests, so they went ahead and changed the coaxial cable (sp?) and something else. I still had data freezes after that...

My advice to those of you who have a brand new HD2 and are experiencing data freezes: return the phone asap (within 14 days of purchase) and have it exchanged for a brand new one in hopes that it will work as it's supposed to. Otherwise you will be stuck in the warranty regulations and will have to send the phone to service three times before it can be exchanged.

I had high hopes for the HD2, but the data freeze (+ WinMob) made it a real nightmare. I'm excited to try Android and HTC Desire now.
[HD2 General] KidTech:
I have a T-mobile HD2 U.S was wondering, if its possible to get it exchanged for the N1?
[HD2 General] teddmf:
I agree with your findings on the e-mail update frequency affecting the data connection stop problem. There is something with e-mail application causing the problem for me too. I have tried deleting and recreating the account w/o any change. Any ideas?
[HD2 General] ilijan:
i think finde the solution for the weather location problem:

my stock rom was 1.48 Eastern Europ with Slovak localization package, after i pugrade hspl and dutty rom my HD2 work without problems... after 2weeks, my location stoped work... if i revert to stock rom without language pack my location still dont work, but if i isnstall language pack from sunnysoft its work!

SO: now i have installed Dutty 2.6 rom, and i install Manila Language Manager 0.6 from:

http://xdaforums.com/showthread.php?t=596767

my location work without problem on coocked rom...

i belive it fix your problems...

sorry for my eng.
[HD2 General] Frameshift:
Well, after 31 days in repair, I got my HD2 back today. Synced it and all that, and so far, it seems ok.I havent lost connection just yet, but when I got this phone new, it took a while (about 2 days I think?) before this started. I'll keep you guys posted about my findings, though Im not getting my hopes up just yet ;)

Edit:

OMFG!!!! I spoke too soon, 2 minutes after I posted the above message, guess what happens............ Thats right, dataconnection freezes again. Guess I shouldve knocked on wood....

So, here we go again, back to the shop tomorrow. I hope this time, the repair wont take this long...
[HD2 General] DORMIU:
I recommend you write a note listing everything you have tried to fix the data connection freezes and send it along with the phone. I think this helped speed up the process for me since the technicians realized the problem would not be fixed. Then either demand a brand new device or a different device.
[HD2 General] Frameshift:
HTC will pick my phone up tomorrow, and they insured me that the 'chief technician' as they called it, would check the phone.... Dunno if that means anything lol. The guy told me on the phone that the problem wasnt common at all, that he encountered it for the second time now. I refered him to this topic, to show him that ppl all over the world had the same problem. He then kept deniying that it was a problem HTC headquarters should take a look at... Al he could do was have it picked up for repairs once again, and if it asnt fixed after the third repair-attempt, he could 'escelate the case'... I guess there is nothing else to do but wait and see.
[HD2 General] rodrigofd:
I don't know if you've been following this whole thread.

Let me put you up to date:

this EXACTLY situation you quote, is being suffered by people all around the world, using different networks, locations and contracts.

The only apparent common denominator is the HD2 phone.

An inmense amount of theories have been suggested: software related (ROM/Radio/particular application/service/setting/OS version),

network related, time of day related, location related, HSUPA/HSDPA related, GPRS authentication related, activesync related, and so on.

No apparent theory could be verified.

Another noticeable aspect is that it seems not all HD2 users experiment this situation.

Let me be clear: IT IS a HD2 related bug...

You can verify it yourself in a relatively easy way: plop your SIM card to another 3G phone, and test functions in a same-everyday pattern and places.. you'll see difference (i've done it).

I've failed to fix issue in my phone, and i am about to throw the HD2 to trash, unless some inmaculate soul can unravel the mistery of HD2 data-hanging....
[HD2 General] chrisnash:
Your missing my point - the experience I had today was completely related to the area I was in. It started happening as I drove into it and stopped within a 100 metres or so when I left it.

I will try with another device but I have experienced similar problems with many other winmo htc devices in the past just not so consistently and regularly.

Many times in the past I have been at football matches, festivals, large trade shows etc where my phone has shown a good 3G signal but will not connect. This is quite clearly related to volume of traffic.

As it happens the area I have been driving through is very close to many large venues including Earls Court and Olympia and I know for a fact from past dealings with the main networks that they regularly 'protect' the bandwidth around certain venues to manage volume of traffic.

Just because we are more likely to be more aware of our technology than the average iPhone user doesn't mean that they aren't experiencing similar behaviour - in fact a friend of mine is regularly complaining of problems with connecting on his.

Also it wouldn't surprise me that the networks are giving preference to iPhone traffic!!!!
[HD2 General] cgrec92:
not true

i have spent a lot of time on this thread if you look a few pages back

same problem here with my htc desire

so it is either a recent HTC problem

or a location issue

period
[HD2 General] Frameshift:
You really have the same problem with your brandnew replacementphone HTC Desire???? Daaaaaamn, thats just sad...
[HD2 General] rodrigofd:
1) My reply was quoting user chrisnash, and i made a geniune question, i wasn't being arrogant or anything. i am quite aware of your dedication to all this matter, and i noticed you stopped posting just at the same time you received your new Desire.

2) i am more inclined to a 'recent htc problem'... BUTTTTTT...

just reading last post, something came to my mind.::

i am currently using a Telstra T9193, 850/2100 phone , in my argentinian ATT-equivalent 3G carrier (which uses 850/1900 FOR umts).

Somewhere in this forum, i read that 850 frecuency is more powerful to go thru buildings and walls, good for flats, towers, etc., but has a lower capacity for simultaneous users, so with 850 frecuency, carrier must use a more dense antenna grid.... whereas 1900 frecuency, is more suitable for covering large, open areas, like rural areas, and have a wider user capacity, but less penetration (not suitable for cities)...

As i am using a phone that only supports 850 Band, (one of the two: 850 and 1900 bands my carrier supports 3G in )... it might be happening (to me)... that because 850 bands in my city, get saturated so quickly, my T9193 cannot 'drop to the alternative, second 3g band, that is , 1900 , because phone doesn't support it (that is: first tries to tune to 850 band, but gets locked because of too many users... then searches for the second supported band, 2100, and obviously doesn't find it)....

that would explain why i experience this so 'randomly' .. and why i don't suffer from it, with my other HTC phones,, in same place, same SIM, same carrier....

However, i'm not sure how this applies to other people, like you, since i know you're not using T9193... but it might be something related to this..