yashsingh1/xdaforums huggingface dataset:
[HD2 General] Sean3:
I agree with your sim card thought. It may be in this thread or another one, but I remember someone with data freezing, living in Brazil I believe, used someone else's sim and their data worked great. So, that's definitely a plausible thought.
[HD2 General] cgrec92:
i'll know if it an issue by tomorrow evening

hopefully t-mobile will be open tomorrow morning

ill ask to try out a new sim - its annoying that sometimes the connections fine for a couple hours so i cant know if its working straight away

but ill let you all know

i wont bother getting a new phone because of what DORMIU said

so ill get a refund and get a frickin desire or N1
[HD2 General] Palmiter:
I feel that you are right. When I turn off H and run 3G only I can hold a data connection for weeks but when I turn H back on I drop my data connections twice a day.

FYI: I am on AT&T and have tried many radio's and ROM's and the problem is always solved by turning on CHAPS and turning off both H bands. 3G for me work well but I would like to fix the H drop data problem!
[HD2 General] cgrec92:
sorry guys for the amount of posts i've been giving but i just want to keep you all up to date as i've tried everything humanly possible to fix this issue

just now i got back into contact with tmobile support

as we all know it is a problem when switching between H and 3G, and my operator has told me that HSDPA had not been enabled on my account (extra £5), so the man there kindly enabled HSDPA for 1 day for me to try out and that he would call me the next day (tomorrow) to see how things are going. The connection is even worse with more frequent drop outs, even though I am now reaching speeds of 900kb/sec

So, with no time to waste, I called back straight away.

After ruling out that I am able to connect (even if for a little while) to the network, and that the problem persists wherever I am, that it is not a network problem, especially seeing that I'm in central London.

In conclusion, the man said that it is either a problem with the SIM card or the device itself, and after telling him that the SIM is only a couple months old he ruled that out and said that it must be the device.

I told him that I have sent it off for repair before and that this had not fixed it

So I am getting a brand new phone this Wednesday (6 days) from now

If a completely brand new phone does not fix the problem then it MUST be an issue with the SIM as there is simply nothing else it could be.

My final step would be to try a new SIM

If this doesnt work then I must conclude that either the phone antenna completely sucks (my area has amazing signal) or that my hands emit radio waves.

SUMMARIZE: must be a handset problem -> getting a brand new phone -> if it doesnt work then blood will be shed...
[HD2 General] simeezee:
ahhhh whenever this happens to me, i just reset it. pretty annoying tho.
[HD2 General] methodz:
haha, i used to do that too. but you can actually go to settings, wireless controls, and toggle the data switch. is there an app for that?

wait like 5 seconds then launch the browser and all should be good.
[HD2 General] Sean3:
Cgrec92, I've been doing a little thinking, and I'm not so sure it's the device itself. Please follow me here. My Touch HD also did this very thing when I flashed a 1.66 based rom. Frozen data multiple times a day. I flashed back to a previous 1.43 based rom that I had used for months without a single problem, but interestingly I was still getting freezes. So this was something new that in the over year I owned the HD had never ever happened. So, my HD and HD2, completely different devices with one thing in common: both running a leo rom.

Moreover, it's like you said, why do other people with the same phone, on the same network in the same area not have this problem? Further you're even given a new phone and it still doesn't work. What are the odds of the same hardware/software problems on two brand new devices? So with a new device what didn't change? Yes, the sim card...but what else didn't change? The storage card. Of course that's assuming whoever got the new device was using the same storage card. There is one thing that a task 29, a task 28 (flashing stock rom) or a new device doesn't clean and that's left over bits and pieces the device stored on your card.

Believe me, I do not claim to be an expert on how the device manages information related to the storage card, but old data from a previous build on your card could conflict with data stored or referenced by your device on a newer rom build. For example, the "Application Data" folder. I have this on my card and can see gps data stored by google maps, and of course google maps uses both a data connection and gps connection. After I flash a new rom, I always delete this folder before I stick the card back in my phone. I also look for other things like caches and such that were stored from a previous rom and remove those as well. I do this because my Touch HD freezing began with a Flashmore rom and he suggested deleting this file. Certainly the info from the card is going to follow me from rom build to rom build unless I delete it out of there.

I cannot say for sure whether this fixed the HD freezing because I did multiple things at once...

(1.) Disabled PPT1, (2.) changed taskbars, which I read may cause data freezing, not sure though, (3) disabled "My Location" completely via registry, (4.) disabled documents tab, it kept trying to sync attachements to emails that had long since been deleted and incidently was added to the 1.66 build when the freezing began, and lastly (5) cleaned out my storage card of old data stored by the device automatically.

With my HD2, disabling PPT1 and My Location fixed the freezing, but prior I also had cleaned out my storage card, removed documents tab and anything related to it in my storage card and my taskbar I know isn't causing conflicts.

These all may be a stretch, but I'm just trying to think of anything I can, so my apologies for the MILE long post. The thing is, I know your pain!
[HD2 General] cgrec92:
Sean3, that's a very good point about the storage card, that completely slipped my mind.

If a brand new phone does not work then there MUST be an issue with either the SIM card or the storage card.

However, like you, I do always delete the application data folder so that the system can create its own, and in fact i formatted it through the phone's FormatSDCard not a week ago. This did not solve my problem.

I don't think a task 29 can even be performed on a storage card can it? and this would probably play around with the cluster size and file system possibly damaging the card. Is there anything a task 29 would do that a full format doesnt on an SD card?

So if the new phone doesnt work, i'll try different SIM card, if that still doesnt work ill try another SD card out of the 5 that i have from previous phones. If that doesnt work then i'll get a refund and get a desire or something.

The solution that worked for you above does not work for me, although if you could explain disabling the taskbars as this is the only thing I haven't changed, although I had disabled Sense.

Thanks
[HD2 General] Frameshift:
Sent it in for repairs

Well, thats it, I sent my HD2 in for repairs. I grew so tired of having to reset my data-connection allmost every hour! So I saw no other solution...

Such, really, SUCH a pitty

The HD2 is really great, but the fact that my 5 years old Sony-Ericsson K750i can still recieve emails when I want it to, and the HD2 cant, is just sad. Its so anoying that when I want to browse the web, or even just update the weather, I have to reset the data-connection. On a €500,- phone for crying out loud!

Yea, I have to say Im dissapointed in the HD2, something I thought I would never say. Besides the data-connection-issue, the phone is a ****ing monster...

Im afraid sending it on for repairs wont fix a thing, but its the only option left. I have tried basicly everything there is, trief everything in this topic or anywhere else...

Il will keep you guys posted.
[HD2 General] cgrec92:
frameshift, unfortunately i think everyone here can tell you that sending it off for repairs will not solve anything

but the one good thing about it is that it cancels out one another solution

for example with me, the fact that i had already sent it off for repair means that im entitled to a complete exhange meaning i get a new phone.

and if that doesnt work, which knowing my luck it wont, i have every right to a refund, im paying for unlimited internet and im not getting it so i want my money back.

although i am hoping a new phone will solve the issue

I also cant believe that no one here has been able to find a solution, its quite sad how we're literally just screwed to using non working phones
[HD2 General] Frameshift:
@cgrec92

Thats why Im sending in the phone for repairs. Its more or less the only legal way to get a new phone, or a refund of a new HD2 doesnt cover it.

The only downside is that Im currently stuck on a K750i since I sold all my old smartphones :( A single repair takes about 2-3 weeks, and here in NL, you need to send the phone in atleast 3 times for repairs before you're entitled to a swap/refund.

A painstaking process, so Im still hoping that a repair will fix things (in vain I guess).
[HD2 General] DORMIU:
Ok guys I tested some of the latest advice here. Bear in mind that I got a brand new HD2 only a couple of days ago as a replacement for my faulty one.

So here are my impressions:

- changed sim card... data connection still drops

- changed memory card (used the one that came with the device and that I had never used)... it DID work, however when I did that I also hard resetted the phone to start fresh. Everything was working fine, I had a very fast lock on H data connection everytime it was needed.Weather and stocks were being updated with the default settings. Then I enabled Twitter updates, still no problems whatsoever.

It all started to go downhill when I set up one email account with 15min updates: my data connection was gone the next time I tried to activate it.

At this point I honestly don't know what else to do. For those of you out there thinking about sending the phone for repairs in hopes of getting it fixed or eventually replaced or refunded, I strongly recommend you include a letter describing everything you have tried to solve this problem. I did just that and even though I'm supposed to send the phone three times before I can get it replaced, they gave me a new phone after my first complain.

Too bad it still doesn't work...

One more thing: I really appreciate everyone's contributions here! But in my opinion even if disabling some settings here and there solved the data connection issue, I'd still return the phone. Either it works, or it doesn't. I paid full price so I expect the device to be fully functional.
[HD2 General] tunppi:
I didnt have this problem when i bought hd2 now it has started happening when phone switches between 3G and HSPA, before it was always HSPA.

now that this happens with my HD2 it also does it with my HD so I think its not about the phone. like 2 months ago it was no problem for either of those phones now both suffer from it, no ROM changes during that time.

Some new ISP ****ty stuff or something, also this doesnt happen when you use internet connection all the time like network radio streaming.
[HD2 General] DORMIU:
Yes, when the internet connection is being used (to surf, stream, check emails, etc) it remains stable. The problem begins when you put the phone down and pick it up later: data connection is dropped. Not every time, but very often. So much so that I am forced to disable/re-enable data connection over 10x day.

As stated in my previous post (and also noticed by other users), it seems to be related to/triggered by email updates. Somehow it makes data connection drop regardless of how strong of a signal we have at the time.
[HD2 General] starstreak:
So the only way to tell is see if someone unlocked this phone to another network and see if the drops happen? No 3G on ATT but if it doesn't drop the connection, then it's 3G from T-Mobile that's causing it.

I'm noticing it more and more that I must turn off/on my data connection in order to connect. Someone mentioned it was after they turned on email. I have my email to check every 30minutes. I don't remember if I had this issue before I turned on email.
[HD2 General] lemonspeakers:
umm.. 10 char
[HD2 General] DORMIU:
I'm on 3 Danmark network and over the past month investigating this problem I've found people in the Netherlands, UK, USA, Sweden, Finaland, France with the exact same problem :confused:

Regarding the email being the trigger to the data disconnects, why don't you try disabling the "Automatic Send/Receive" to see if it gives you a stable data connection? By the way: I'm not suggesting this is a solution, because I personally need to be connected to my email accounts 24h a day. Just wanna see if it affects your device the same way it affects mine :)
[HD2 General] Frameshift:
Ey Dormiu, thanks alot for all the work you put into this. I will try some things when my HD2 comes back from repairs, but I guess it will be in vain.

What are you going to do now? Demand a refund and buy a different phone?
[HD2 General] DORMIU:
I purchased my phone with a contract from 3 Danmark. If I cannot find a solution to the data connection problem this weekend, then I'll return the phone once again, this time for good. I believe the most likely scenario is they will offer me a different phone instead. Since I need a new one anyway, I'll probably go for the HTC Desire which will be released here in Denmark within the next week or so. The price is about the same too.

It's really a shame because I do like my HD2 - when it works, of course... :(

But... there is one last thing I'm trying right now, something that occurred to me this morning. Let's see if it works - and if it does, I'll be more than happy to post details on this thread.
[HD2 General] cgrec92:
im sorry to hear it still doesnt work DORMIU

although for me i can assure you that emails are the one thing that always work

i have not yet got a new phone

but i have tried out a different SIM card (even worse)

and completely removed the storage card (even worse)

at this point i can only assume its the phone

ill be getting a completely new one in 4 days, if like DORMIU this doesnt work, then ill also be getting a new phone, probably the Desire

I hope whatever youre trying works DORMIU

if not i'll see you soon on the Desire threads :)
[HD2 General] Frameshift:
Funny, I thought of exactly the same thing. If repairs arent the fix, Im going to try to return it aswell and basicly demand a different phone. Was thinking of the Desire aswell.

Ow well, we shall see, I'll keep you posted.
[HD2 General] DORMIU:
Hey guys, as mentioned earlier I did one final test with my HD2 but with no success, unfortunately. However I can now confirm that my phone does keep a stable data connection in two scenarios only:

- if I disable "Automatic Send/Receive" emails

or

- if I disable HSDPA/HSUPA in the advanced network settings (leaving me with stable 3G but no 3.5G)

Obviously neither of the scenarios above are acceptable to me, so I will be retuning the phone for an exchange next week.
[HD2 General] cgrec92:
in all honestly ive been looking at videos for the desire and im very impressed

you can actually see the benefits of a 1ghz processor

the phone does exactly what its told almost instantly

i forgot what its like to have a phone that actually works

i almost hope i do get a desire now
[HD2 General] Frameshift:
Thats no option for me neither.

I pay extra money for my contract in order top have 3.6mb mobile internet, and email is the reason I once decided to switch to smartphones.

We'll see what happens...
[HD2 General] fr8:
Having had the same problems. I too changed some settings. "stocks" down to 4 hours, weather down to 4 hours and the automatic emails down to 30minutes. And everything has been stable for more than 3 days now. 30 minutes is good enough for me for now, but I'll play with it some more to see what the issue is (I'm suspecting the stock ticker, it seems to hang once in a while)

Next month I'll be changing providers and see if that has anything to do with it, but i'm thinking it's the hd2
[HD2 General] DORMIU:
jfarhat, thanks for the great info on your post! It sure makes sense that some devices are faulty. In my case though, I've had two new HD2s and both had the same problem :(

fr8, I personally never used the stocks app and my connection still dropped.

UPDATE: I had a stable 3.5G connection ever since I disabled "Automatic Send/Receive" emails. However earlier today my data connection froze just like before... Been running the phone with stock rom and no customization whatsoever because I'll return it for an exchange on Tuesday.

One thing I noticed: when the phone is on standby and I turn on the screen to then unlock the phone, I notice the H symbol switch to 3G. From that point on my connection freezes. It seems like it had gotten stuck on the HSDPA (due to some app using it) and then somehow the data connection is gone.
[HD2 General] jfarhat:
No problem, I'm glad the information was useful to you. I fully understand your frustration level with this device, but like I said, it is a great device - when you get one that is working of course. I swapped out two of them and only one was working correctly. The other one will have to be swapped out again. In the end, it will be well worth it when I end up with all my units working. It surely shouldn't be this way, but hell you get used to this sort of thing if you want cutting edge technology that can do almost everything you want it to do.

I hope you are in a position to have your unit replaced for a new one, if the store will not replace it and you have to go through warranty, I don't know how good the chances are of getting a brand new unit. If they just send you a refurbished unit (most likely one with the bad internet connection dropping – that is why most of them are being returned and then refurbished) you may just be back at square one till they figure out what is actually causing this issue. Good Luck!
[HD2 General] DORMIU:
Well, I got a refurbished one and it surely did not work :mad:

You kinda gave me hope to try the HD2 one more time. Maybe next Tuesday I'll demand it be exchanged for a brand new one. And if I get another faulty one... then I will give up for good lol.

What scares me is that some people say their phone worked for a few weeks/months and then it started having the data connection freezes. Because right now my new (refurbished) device can still be replaced on the spot, but this guarantee only lasts 14 days. After that, if I have a problem, it has to be dealt with through technical service.
[HD2 General] Karmaz:
I've had my phone since it was released here in the US. I noticed my 1st data disconnect just a few days ago when I received an mms from a friend.

Just to make sure we're talkin about the same problem. Look at the phone but instead of the 3g icon, theres an antennae. Go into settings, wireless controls and find the data connections toggle is off. Thats what were talkin bout, yes ?

Toggle to on and everything is good ?

Its only happened a couple times. If its gonna get worse (10x a day) that would be a deal killer from me.

Otherwise, love the phone.
[HD2 General] Frameshift:
Some people have experienced what yo have, but some still have the 3G-icon instead of the antenna, and in wireless control, the data connection is still on, but the connection is dropped al the same.

I always had to turn off the connection and turn it on again... I had it over 10x a day.
[HD2 General] Starfury:
I have said many many times its the ROM not the device... check out my posts further back in this thread
[HD2 General] DORMIU:
Sorry buddy, this might be the solution to YOUR problem, but not mine. And if you have read some of the latest posts, you should know that there are users who have identified faulty devices among good devices, all of which run the same ROM/Radio in the same network.
[HD2 General] Frameshift:
Uhm, NO, I have tried 6 roms, 2 stock and 4 custom ones, no change whatsoever. Try reading some more comments before you respond and make people sound like they are stupid...

If the solution was really that simple, dont you think that people wouldve figured it out by now? Experienced people here on XDA arent stupid, generaly speaking ;)
[HD2 General] Sean3:
Was that aimed at me? At first I was like you and believed it was software related, but when you buy up a batch of phones with all things being equal and some work and some don't, I believe that to be evidence of a hardware problem. I don't think we can accurately judge it either to be software or hardware. If there is one thing this thread is ferreting out it's that for some it's hardware and for some it's software.
[HD2 General] Starfury:
Sorry if I seemed a bit short in my reply, I am not particularly well and didn't read it properly before sending it. I apologise, it wasn't meant to be nasty.

I have no solution so I dont know what Dormiu was referring to.

Also I was saying in my post that it affects all ROMs as I think it is a problem within in Windows itself or possibly the SenseUI.

Again no offence was intended so apologies...
[Touch HD Windows Mobile ROM Development] Fallen Spartan:
Please post your query within NRGZ rom thread. More likely to get an accurate response, possibly a known issue

Thread closed
[HD2 Windows Mobile 6.5 Themes and Apps] agrox:
hi,

i installed palringo a few days ago - worked fine for half a day or so and then there seemed to be an error causing it to shut down - sent the default message to microsoft. it stopped working after that giving me a message that palringo is not a valid pocket pc application. tried un and re-installing. didnt solve the problem. reset the phone completely - and then installed and it worked again. this was earlier today. worked for half a day or so and now has stopped again giving me the same message. any ideas anyone or recommendations on a good google talk app. tried nimbuzz but apparently its a battery killer.

thanks
[HD2 Windows Mobile 6.5 Themes and Apps] NSider:
Try the latest Palringo beta from beta.palringo.com

Also, don't install it to the storage card.
[HD2 Windows Mobile 6.5 Themes and Apps] agrox:
works

thats great thanks - will come back if it stops working again.
[Hero, G2 Touch Themes and Apps] polaxgr:
Hi is there a free - EU - gps app for htc hero ? and which one ? any links ? i d like a freeware:P
[Hero, G2 Touch Themes and Apps] kendong2:
you need to be more specific what you're looking for. otherwise the answer is "yes".
[Hero, G2 Touch Themes and Apps] polaxgr:
i am asking which one and link. lol
[Hero, G2 Touch Themes and Apps] kendong2:
care to enlighten us what a "gps app" is in your head? otherwise search the market for gps.
[Hero, G2 Touch Themes and Apps] Espensodal:
heh

just love it when people play stupid... or is he playing?

obviously he needs a free navigation software for his hero.
[Hero, G2 Touch Themes and Apps] anarchyuk:
andnav2 is ok ish for free.

co pilot is good but a bit lappy IMO
[Hero, G2 Touch Themes and Apps] foxmeister:
Lappy????

Regards,

Dave
[Hero, G2 Touch Themes and Apps] kendong2:
if the question already is stupid i can play along...

fro free there would also be google maps. coming in android 2.0 it has navigation support.
[Hero, G2 Touch Themes and Apps] anarchyuk:
:D Laggy rather!

It tells you sometimes in 2 mile you will be turning left, then 1 mile you will be turning left, then it leaves it just before the junction, read about this before and others have experienced the same. Reminds me I should test it on 2.1 see if its a os thing rather than co pilot itself.
[Hero, G2 Touch Themes and Apps] Espensodal:
I dont believe anyone but you find the question to be stupid. I did however find your post disrespective to the OP, hence my response. If you think "GPS app" is stupid, its hardly the OP's fault but rather your own. Ive yet to meet a person with so devastatingly decreased IQ that he couldnt divine the meaning of "gps app".