yashsingh1/xdaforums huggingface dataset:
[Nexus One General] pufeks:
errm i had similar situation. my cc was rejected and i had a call from my bank (frauds department) so after chatting to them i went back to google store and clicked retry card, and for more than 12 hours i had a status retry in progress, although my cc was charged at that point, and google shop received the order. and acepted it. the status only changed to shipped when DHL picked it up from Google.I believe there is an issue with google payment status update, but i would contact them just in case. hope that helps.
[Nexus One General] artesea:
VAT is now 17.5% and is paid on the full invoice amount (so including the shipping). So if you paid £363 (charger included), 17.5% is £63.53. Duty on mobile phones is 0, so you don't have to worry about that.

You will then need to pay an admin fee to DHL as they will have paid the taxes for you. Most companies charge £8-15, however DHL is £1.25 or 2% of the taxes which ever is greater. As 2% of £63.53 is £1.27 expect to get an invoice in the next few weeks (months) for around £65.
[Nexus One General] stewart1988:
£65 is alright I guess... Was expecting more

Mine still hasn't been shipped! Every time I get a new email I keep thinking this is the shipping dispatch email but it never is :mad:
[Nexus One General] john boot:
well its on its way :)

Date and time	Status	Location Service Area

1/7/2010 7:36 am	Depart Facility	Cincinnati Hub, OH

2:26 am	Processed at DHL Location.	Cincinnati Hub, OH

1:42 am	Transit through DHL facility	Cincinnati Hub, OH

1/6/2010 11:05 pm	Depart Facility	Northeast Indianapolis, IN

11:05 pm	Processed at DHL Location.	Northeast Indianapolis, IN

9:21 pm	Departing origin.	Northeast Indianapolis, IN

4:22 pm	Shipment picked up	Northeast Indianapolis, IN

Does anybody know how long it takes from Departing Facility in Cincinnati to arriving in the UK?
[Nexus One General] SANTilt:
You guys are making me sad; I live in the same state as Google, and I'm STILL waiting for my N1 to arrive! And I bought it as soon as the site went active!

Whoever said it earlier, the shipping of this phone really IS random.
[Nexus One General] andymck:
http://www.dhl-usa.com/IntlSvcs/detail/WWPExpress.asp?nav=USServices/IDeliveryServices/AirFreight

according to this its nest business day as they can clear customs whilst in the air.

Lets see if the UK's inability to operate when a few flakes of snow appear hinders the deliveries!!!!
[Nexus One General] BigDamHero:
Only 228? Were you distracted or something ? ? :-p

I note that it says it was picked up at 0:00 on Friday. This was the date that Google Phone Warehouse supposedly shipped it. So if yours says the same, but only changed today I'm not sure how much faith to put in it.
[Nexus One General] human_error:
Well my phone now seems to be moving - been on the "details received" since 0.00 on friday, but on the uk site it is now saying shipment picked up, so maybe if i'm really lucky it could arrive tomorrow (dhl's site lists next day delivery for international express)
[Nexus One General] saquib:
Same position are you, but mine still says Shipment information received. Can't see how it be delivered tomorrow, taking time difference and flight times into account.
[Nexus One General] deano777:
ordered mine today, midday (UK). so the wait begins.....
[Nexus One General] faulkner23:
my nexus still hasnt come orderd on the sixth last week got sent on friday but when i check the dhl website with my tracking number it just says shipment data recived been like this scince friday so pissed off :mad:
[Nexus One General] n0ahg:
at 29.65 USD (+VAT@15.5%) for 'express delivery' too :-/
[Nexus One General] efeltee:
17.5% VAT + £1.25 administration actually :)
[Nexus One General] daleski75:
Finally got my nexus!!!

Guys phone DHL and double check triple check the address mine had 2 different postcodes and 2 different towns on it.

Also the driver said his satnav packed up working hmmm!!

And give them your phone number so they can contact you in case of problems.

Now time to charge and play... finally!
[Nexus One General] n0ahg:
Too true, that does go to DHL.... :-/
[Nexus One General] firedup:
Ordered on the 5th, still says shipment details received. Anyone beat that???!!??
[Nexus One General] Abbsta:
Mine just changed (15 mins ago) to shipment picked up so, hopefully yours will change soon.
[Nexus One General] n0ahg:
Ordered 7th and say 'Not yet shipped'. I think that's the stage before yours?
[Nexus One General] saquib:
Same here, but only on UK DHL site.
[Nexus One General] Abbsta:
The UK site seems more up to date and it gives item location as well.
[Nexus One General] ash99:
Bloody hell, at last some change. Ordered on the 7th !!!!

1/11/2010 2:10 pm	Processed at DHL Location.	Northeast Indianapolis, IN

1/11/2010 2:08 pm	Departing origin.	Northeast Indianapolis, IN

1/8/2010 Picked Up by DHL.
[Nexus One General] WhiteHartMart:
Same for me - can't believe they're finally on their way!!
[Nexus One General] efeltee:
Ordered on the 7th as well?

Ordered mine the 8th & one today, both same status :D
[Nexus One General] jfran:
keen to hear your experiences after playing :), and guys dont worry, they will get around to you.. had all been good weatherwise delivery would have been alot better.
[Nexus One General] :
Mine has finally changed to processed to DHL location, rang them up and confirmed that address was correct. Ordered on the 7th. Maybe end of the week if i am lucky?
[Nexus One General] middleroom:
same here...looks like we'll be on the same flight!

Is it too optimistic to expect it to be here on Wednesday? I hope not...
[Nexus One General] m00moo:
zzzzzzz ordered 1pm PST (think around 9pm UK time). Still shows not yet shipped on the status..........:mad:

#	Jan 8

Google Phone Webstore received your order.

#	Jan 8

You placed an order with Google Phone Webstore on Jan 8. Google Checkout sent a copy of this receipt to

Shipping Status	Qty	Item	Price

Not yet shipped	1	Nexus One phone	$529.00

1	Shipping - DHL international	$29.65

Tax :	$0.00

Total:	$558.65

weird how Abbsta just ordered and already got shipping info. Not happy!
[Nexus One General] saquib:
Mine went to Shipment picked up but has not changed since ;-(
[Nexus One General] BigDamHero:
Also ordered on 7th but I'm still stuck at "Shipping data received" :-( no change since the 8th.
[Nexus One General] KiD0M4N:
Mine changed to Shipment picked up at 6:30 Gmt. Nothing after that though. Hope it flies out tonight. Btw, I ordered a kindle case from Amazon us on 8 th morning and it got delivered to me today morning.
[Nexus One General] Mulla:
ordered on the 5th still no phone. emailed google three times to complain and at last on the 8th my status changed to shipped. It hasn't changed agian since then so I decided to call my bank this afternoon and funnily enough I haven't been charged yet.

I swear if it was a less reputable company I'd feel that I was somehow being scammed. anyone else ordered on the 5th and not had their status changed from "Shipment Details Received" on the dhl website?

I've emailed and asked for a refund on express shipping. See what they say.
[Nexus One General] m00moo:
let us know how that goes mate, although I reckon they will not do such a thing as I can see hundreds of people spamming them with the same question lol

still on Not Shipped.....

was thinking maybe get it 2mo but doesnt look like it right now
[Nexus One General] the_bolo:
Did you get any human response to your emails ?

Customer service here really is terrible, and they must be laughing as we're all going crazy and even buying 2 units as we don't know if the first order has gone through!.

Just curious did anyone call them at all ?
[Nexus One General] duke748:
Me!

Ordered at 18:51 GMT on the 5th just as the website went live, and it's still in Indianapolis according to DHL. Been that status since Thursday.
[Nexus One General] firedup:
And me!

If the thing hasnt been sent out tomorrow I'm going to see if my cc company can cancel the unclaimed payment.:(
[Nexus One General] Mulla:
I didn't get a human response. They didn't even answer to my third email. But around ten minutes after I sent it I had my status changed to shipped.
[Nexus One General] saquib:
Finally moved onto Processed at DHL Location. Should be on the next flight, hopefully early Tuesday!
[Nexus One General] efeltee:
From Google employee on the official Google forums

So engraving or not, it can take up to 3 (business)days
[Nexus One General] m00moo:
when you say finally. How long did u need to wait? when was your order placed and when did it change status?

Mines still stuck.....
[Nexus One General] saquib:
Placed Thurday 7th 13:30 GMT.

Got shipped notification on Saturday 01:00 a.m.

Moved from that at around 18:30 gmt today.
[Nexus One General] m00moo:
thanks.

I placed my order on fri 8th around 9pm GMT (1pm PST)?

nothing as of yet. I mean friday 1pm PST for them until now they have plenty of time to proceed with the order.

Hopefully it changes status 2mo!
[Nexus One General] fryarch:
just put my HTC HD2 onto ebay to finance this :) now lets hope some fool pays a shed load for it so i can get the nexus imported asap! i know its been asked a million times but is it looking all in at bout bit over £400 incl taxes etc? also probably a week or so from order to delivery? cheers
[Nexus One General] ash99:
Another little move

1/11/2010 5:51 pm	Shipment picked up	Northeast Indianapolis, IN

2:10 pm	Processed at DHL Location.	Northeast Indianapolis, IN

2:08 pm	Departing origin.	Northeast Indianapolis, IN

So its got picked up again, gonna see if I can match this to any previous timings and figure a fictitious ETA, I know, might as well start dreaming.
[Nexus One General] Abbsta:
1/11/2010 2:41 pm	Processed at DHL Location.	Northeast Indianapolis, IN

2:39 pm	Departing origin.	Northeast Indianapolis, IN

I'm 31 mins behind.
[Nexus One General] ash99:
Just depends who crosses the finishing line first, but I suppose it does feel good being in the Lead ... Lol.
[Nexus One General] Abbsta:
lol feels like we are at the races.
[Nexus One General] firedup:
FINALLY the status has updated to depart location.

Coincidently about 5 mind after I got a reply from DHL to my email asking what was happening. ...
[Nexus One General] ash99:
It would be interesting to know what "Depart location" actually meant .... like Depart for where ? Lol. Now we've progressed to depart but its ANYONES guess what the next move is going to be and when.

Place your bets now boyz !
[Nexus One General] Abbsta:
1/11/2010 5:51 pm	Shipment picked up	Northeast Indianapolis, IN

2:41 pm	Processed at DHL Location.	Northeast Indianapolis, IN

2:39 pm	Departing origin.	Northeast Indianapolis, IN

I caught up with you mate :D
[Nexus One General] ash99:
Cool .... I wonder how many horses are in our race ?
[Nexus One General] Abbsta:
Not entirely sure.. maybe firedup, stewart1988 and tallen3?

I know hassan and daleski75 got theirs today.
[Nexus One General] human_error:
I'll enter the race :p

5:51 pm	Shipment picked up	Northeast Indianapolis, IN

2:33 pm	Processed at DHL Location.	Northeast Indianapolis, IN

2:31 pm	Departing origin.	Northeast Indianapolis, IN
[Nexus One General] Abbsta:
I see all your papers are in order so you're in sir. :)
[Nexus One General] tallen3:
No change for me yet!

Ordered on 5th 19:48 and its still showing shipment picked up. Its still in Ohio!

I hope that its on its way but this whole experience is a nightmare. What happens odd there is anything wrong with the phone I dread to think what the exchange would be like. I wonder if I'll get a questionnaire asking me what purchasing off Google has been like cause I'd love to tell them but I suspect it would be all automated?
[Nexus One General] Abbsta:
Funny you mentioned that, I actually got one today.
[Nexus One General] stewart1988:
Woken up by the phone alarm (Must of had a power cut) and thought I would check while I'm awake and it's now the same as yours! (Sort of) It's finely moving :)

Date and time	Status	Location Service Area

1/11/2010 6:09 pm	Processed at DHL Location.	Northeast Indianapolis, IN

6:09 pm	Departing origin.	Northeast Indianapolis, IN

5:51 pm	Shipment picked up	Northeast Indianapolis, IN
[Nexus One General] human_error:
Just managed to get the dhl email based tracking to work aand....google's got my post code wrong :rolleyes: (only says destination address in the email, not seen it anywhere outside the checkout until now)

I'd better call DHL in the morning to get this sorted - i highly reccomend everyone checking their address details are correct before a delivery is attempted to a non-existant location..
[Nexus One General] KiD0M4N:
:(

1/11/2010 11:31 pm	Processed at DHL Location.	Northeast Indianapolis, IN

5:51 pm	Shipment picked up	Northeast Indianapolis, IN

5:04 pm	Departing origin.	Northeast Indianapolis, IN

So another day passed and it is STILL sitting at IN!
[Nexus One General] m00moo:
went asleep and got woken up at 4am by a Private number.

Couldnt get back to sleep after so came on to check my order.

Its gone noe from recieved to shipped :) on DHL its "Shipment Details Received" but better than stuck without a tracking number.

Somebody mentioned DHL calling out, anybody else get this? just wondering if it were them....
[Nexus One General] KiD0M4N:
Definitely looks like a mid after noon delivery on Wednusday now:

1/11/2010 11:33 pm	Depart Facility	Northeast Indianapolis, IN

11:31 pm	Processed at DHL Location.	Northeast Indianapolis, IN

5:51 pm	Shipment picked up	Northeast Indianapolis, IN

5:04 pm	Departing origin.	Northeast Indianapolis, IN
[Nexus One General] xiutian:
I've got the exact information as yours except that mine is flying to Singapore. Looks like it's DHL causing the delay not Google.
[Nexus One General] tallen3:
So am I the only one who ordered on the the 5th and has got as far as

Friday, January 08, 2010 at 00:00

Shipment picked up

00:00

Northeast Indianapolis, IN - USA

I hasn't moved as far as I can see and DHL don't open until 8am, I hope to god the tracking information is a mistake and they just haven't updated me.
[Nexus One General] jeezus:
Ordered on 7th, finally shipped yesterday!
[Nexus One General] KiD0M4N:
Its moving yay!

1/12/2010 1:20 am	Transit through DHL facility	Cincinnati Hub, OH

1/11/2010 11:33 pm	Depart Facility	Northeast Indianapolis, IN

11:31 pm	Processed at DHL Location.	Northeast Indianapolis, IN

5:51 pm	Shipment picked up	Northeast Indianapolis, IN

5:04 pm	Departing origin.	Northeast Indianapolis, IN
[Nexus One General] saquib:
Same here, at the Transit stage. Hopefully will be on the plane soon. Expecting delivery tomorrow now.
[Nexus One General] WhiteHartMart:
Mine's at Cincinnati too now. Have to say I think it's DHL that's slow rather than Google.

I mean my phone was ready to leave Google at 9am on Friday and here we are at the end of Monday (US time) and the package isn't even in the air yet. DHL state 'next possible Business Day' for this service which I can't see has been met for this - their site does say you can claim your shipping costs back where their standards have not been met?
[Nexus One General] daleski75:
My ahem 2nd phone says it's shipped and the status is shipping details received wonder if this one will actually arrive at my door instead of the DHL guy saying he did not know where to drop it off as his satnav broke!.
[Nexus One General] saquib:
Just so you get a feel of how long each stage takes, below is tracking log from another user. We can expect our next updates in a 3-4 hours, just before the flight leaves. Arrives around 20:00 this evening and is processed and sent to the local DHL depot for delivery tomorrow.

1/7/2010 2:44 pm Shipment delivered. Birmingham, United Kingdom

1/7/2010 8:52 am With delivery courier. Birmingham, United Kingdom

6:30 am Arrived at DHL facility. Birmingham, United Kingdom

3:39 am Depart Facility East Midlands, United Kingdom

12:19 am Processed at DHL Location. East Midlands, United Kingdom

1/6/2010 11:32 pm Clearance processing complete East Midlands, United Kingdom

9:33 pm Transit through DHL facility East Midlands, United Kingdom

7:50 am Depart Facility Cincinnati Hub, OH

4:39 am Processed at DHL Location. Cincinnati Hub, OH

1:54 am Transit through DHL facility Cincinnati Hub, OH

1/5/2010 10:57 pm Depart Facility Northeast Indianapolis, IN

10:57 pm Processed at DHL Location. Northeast Indianapolis, IN

9:09 pm Departing origin. Northeast Indianapolis, IN

4:00 pm Picked Up by DHL.
[Nexus One General] tallen3:
Latest update, rang DHL the tracking was showing no activity I spoke to a very nice lady and she informed me that the last scan for it was in the East Midlands I presume the airport. They are supposed to ring me back at 12 today to tell me where it is exactly. I don't know wether it will be good news or not it was just nice to talk to a real human being as opposed to the Google machine.
[Nexus One General] stewart1988:
Date and time	Status	Location Service Area

1/12/2010******3:06 am	Transit through DHL facility**	Cincinnati*Hub,*OH

1/11/2010****11:33 pm	Depart Facility**	Northeast*Indianapolis,*IN

********************11:31 pm	Processed at DHL Location.**	Northeast*Indianapolis,*IN

**********************6:09 pm	Departing origin.**	Northeast*Indianapolis,*IN

**********************5:51 pm	Shipment picked up**	Northeast*Indianapolis,*IN

fingers crossed for delivery tomorrow!

How can DHL promise next working day delivery when they don't work weekends? :s
[Nexus One General] jool0212:
Hope it will arrive soon :D

Are you totally in love with ur Nexus ? play whit it all night long ? ;)
[Nexus One General] tallen3:
Latest update it seems that Google did not actually pass the phone to DHL for shipping they just generated a shipping no.

I have no idea when or if my phone will arrive.

Google needs to get their act together big time.

I have sent them yet another email, I have no expectation of any solution the next step will have to be my credit card company to get my money back.

I can't say in all the years of purchasing off the internet I've ever seen anything like this.
[Nexus One General] xiutian:
To be fair, I really think it is DHL's fault, not Google's. My phone was ready for collection on Friday morning, yet it was only picked up by DHL on Monday evening.
[Nexus One General] TheMadMan10:
ordered my N1 on the 7th and my shipping details have finally been updated on the DHL website as follows:

Tracking history...	Help

Date and time	Status	Location Service Area

1/12/2010 2:57 am	Processed at DHL Location.	Cincinnati Hub, OH

2:42 am	Transit through DHL facility	Cincinnati Hub, OH

1/11/2010 11:33 pm	Depart Facility	Northeast Indianapolis, IN

11:31 pm	Processed at DHL Location.	Northeast Indianapolis, IN

6:24 pm	Departing origin.	Northeast Indianapolis, IN

5:51 pm	Shipment picked up	Northeast Indianapolis, IN

reading between the lines on some of the comments on this thread would it be fair to say that the phone may get delivered either tomorrow (Wed) or Thursday?

Also, if I'm not in, does the phone go back to a DHL collection depot? Anybody know how I can find out where my local depot is? I live in Camberley (Surrey). I think the nearest one may be Reading as I punched my tracking number into the DHL UK site and it says something about Reading on there.
[Nexus One General] BigDamHero:
Ordered on the 7th and finally on the move!!

1/12/2010 2:57 am Processed at DHL Location. Cincinnati Hub, OH

2:38 am Transit through DHL facility Cincinnati Hub, OH

1/11/2010 11:33 pm Depart Facility Northeast Indianapolis, IN

11:31 pm Processed at DHL Location. Northeast Indianapolis, IN

6:25 pm Departing origin. Northeast Indianapolis, IN

5:51 pm Shipment picked up Northeast Indianapolis, IN
[Nexus One General] TheMadMan10:
same details as mine mate. must be a batch of them on the way over.
[Nexus One General] BigDamHero:
I think there is a list here:

http://www.dhl.co.uk/publish/gb/en/information/country_details1/drop-off_locations.high.html
[Nexus One General] thebigshazbowski:
Anyone reckon we can get our $30 back for this so called 24 hour express international delivery service?

Although I don't know whom to blame - Google or DHL? I emailed the google store on Thursday and still haven't had a reply as to where my order is... and my card still hasn't been charged ... I guess they don't want my money :-(

Might hold out now for the new 1ghz Samsung phone (with exact same specs as the nexus) or that new lePhone from Lenovo.
[Nexus One General] human_error:
mine's still moving, although it's taking its bloody time.

1/12/2010

3:38 am	Processed at DHL Location.	Cincinnati Hub, OH

2:50 am	Transit through DHL facility	Cincinnati Hub, OH

1/11/2010

11:33 pm	Depart Facility	Northeast Indianapolis, IN

11:31 pm	Processed at DHL Location.	Northeast Indianapolis, IN

5:51 pm	Shipment picked up	Northeast Indianapolis, IN

2:31 pm	Departing origin.	Northeast Indianapolis, IN

I just got a customer experience enquiry from google asking how my experience was. I've given them a LOT of feedback on every stage of failure, so hopefully everyone can give them feedback so they can get their act togeather.

My phone better arrive tomorrow or else DHL can have some feedback too, as they seem to be dragging their feet.
[Nexus One General] saquib:
Flight is around 7 a.m. US time - so look for an update around noon.
[Nexus One General] tallen3:
At the moment I blame Google since DHL have rung me back twice with information, real human beings not an automated software response, are you listening Google?
[Nexus One General] human_error:
o.O thanks for the info :)

**edit**

Just spoken to dhl about fixing the postcode and they said that the delivery to our door should be tomorrow (they also said to change the incorrect postcode i have to call tomorrow 8am and speak to the driver to change it).
[Nexus One General] the_bolo:
Well i've finally gone from Retry In Progress to now aquiring a tracking number, but that link just shows Shipment in Progress with no further details, so looks like something is going on..

I just hope I see the thing being collected soon... It'd be nice to get hold of it this week sometime
[Nexus One General] pnayak77:
I can no longer track :(

I checked at around 8am (UK) this morning, tracking showed

'Processed at DHL Location. Cincinnati Hub, OH'

Just checked again, clicked through the tracking link sent by Google to DHL site 'Not enough criteria to find a shipment. Please enter more details.'

If I add in the Origin Post Code 94043, it gives the following error

'The origin postal code you entered does not match your tracking number.'
[Nexus One General] saffad:
Mine is:

With delivery courier 08:40

FINALLY! they better have got my address right
[Nexus One General] KiD0M4N:
Congratulations :)
[Nexus One General] ash99:
Gave DHL a call this morning and updated them with my correct post code (yes it was wrong). The lady says she will email the local depot and let then know.

Also she felt that delivery would either be tomorrow afternoon or Thursday morning !

Bring it on !!!!!
[Nexus One General] :
Mines the same as that so we should both get them then. That's if they can get into Pompey, we are still covered in snow.
[Nexus One General] DougEdey:
Mine arrived today to work. Should've had it yesterday but I couldn't change the delivery address in time...

But I haven't had any 3G/Edge issues yet on Vodafone.
[Nexus One General] saffad:
ffs, i just called DHL after seeing this bollocks again. I have been home and there was no van nearby....Ok so they got through the local depot and apparently the driver couldn't get through because I live in a block of flats :confused: No, I live in a house.

So i was put through to the local depot and spoke to the lady there and they got my postcode as AA9 9AA ?! which is completely wrong...i gave her my number and the driver will come tommorow morning and i have to tell him wher e my house is! what on earth is this service, every delivery company i bought with could find my house....except DHL :mad:
[Nexus One General] Abbsta:
What a loads of bollox. Mine is still in Ohio but I better ring them to make sure.