yashsingh1/xdaforums huggingface dataset:
[Nexus One General] tallen3:
I agree with you I ordered 19:48 on the 5th still no change not shipped, and I've seen in the forums people in the UK who've ordered after me have received theirs today. I won't be buying anything again from google. And I checked with the credit card company that the payment was authorised.
[Nexus One General] daleski75:
I am really thinking to order another one on a different card to see if that goes through faster but it sucks that you cannot cancel it after 15 minutes have gone through!
[Nexus One General] austinchimp:
I don't know if anyone has heard anything concrete on rumours of a stock shortage? Would make sense, but I do like to think Google would tell us about it if that were the case.

Either way, I can't work out the system Google are using to sort orders, and the problems arising. Whose orders get shipped first seems to be random!

It does seem from my end that a significant number of orders have got lost somewhere, and are being held up for some reason.
[Nexus One General] trinode:
I'm slightly concerned, I signed up for email notifications

and the address they have of mine is down like this:

THORNHILL

71 my street

LEEDS, A9 9AA

GB

it should be:-

71 my street

Thornhill

Dewsbury

WF11 0ZZ

I changed it slightly,

but they put a close by city instead of my town, the suburb at the top of the address, and A9 9AA instead of my postcode...

Did anyone else's address look messed up like that if you signed up for email notifications at dhl's website?

- Anthony
[Nexus One General] nyzrox:
How did you email them buddy?
[Nexus One General] daleski75:
I sent them a response using the link below but they took almost a day to respond so be patient!

http://www.google.com/support/android/bin/request.py?contact_type=contact_policy

Then expand orders and click on check my order status
[Nexus One General] firedup:
Stop sending me stanard bloody emails google!!!

Getting really annoyed now.

I should be grateful as my first phone ordered 5th Jan 7pm GMT arrived yesterday.

The 2nd, ordered 5th Jan 8pm GMT has not changed its order status from 'google webstore received your order'

I only ever get a standard reply, no specifics about my particular order or when I can expect it to be processed.:mad::mad::mad::mad::mad::mad:

:mad::mad::mad::mad::mad::mad:

:mad::mad:

:mad:

Anyone else (apart from those with cc problems) had the same?
[Nexus One General] nyzrox:
Contacted them.

Thanks for the link, hopefully they can update me as this is annoying how slow the company is working.
[Nexus One General] BigDamHero:
Ditto

Please post any replies you get (if you are so lucky!)
[Nexus One General] daleski75:
Let me know what they say as I am curious to see if they give you a different response to mine.
[Nexus One General] hassan:
Ok, i've order one 5th 8.30PM as well. Looks like those who order on 5th 8.30PM there order status hasen't changed or they are not geting deliverd.

Am in same boat :mad::mad::mad::mad::mad::mad::mad:
[Nexus One General] tallen3:
I sent this:

Question regarding order #17205787137520173999.C.1403949981433146:

Please don't send me an automated response, what is happening with my order, others who ordered at the same time as I seem to be recieving their phone already. Thank you Trudie Allen

They replied with this:

Hello Trudie,

Hope you are doing well. I am sorry for the inconvenience caused to you.

Please be sure we are working diligently to provide you with the best

service possible.

You can check the status of your order any time at

https://checkout.google.com/ Orders will be processed within 1 to 3

business days of placing your order, though most orders are shipped the

same day.

You will receive a confirmation email when your order has shipped. A

tracking number (FedEx for orders shipped within the US, DHL for

international orders) will be included in the shipment confirmation email

so that you may track the status of your package online.

I then sent this:

That doesn't answer my question! Can I please correspond with a real person. Nothing seems to have happened to my order since the 5th.

Hope to hear from someone soon.

Regards Trudie Allen

Then they replied with this:

Hello Trudie,

As mentioned in my You will receive a confirmation email when your order

has shipped. A tracking number (FedEx for orders shipped within the US,

DHL for international orders) will be included in the shipment

confirmation email so that you may track the status of your package

online.

For more information about the shipment of your Google Nexus One, please

visit: http://google.com/support/android/bin/answer.py?hl=en&answer=166514

Thank you for your interest in the Google Nexus One phone.

Regards,

The Google Team

No real information why there is a delay!
[Nexus One General] firedup:
For those who get immediate shipping details, are you paying by credit or debit card?

Just called my bank who say the payment was authorised but Google havent 'claimed' the money. Apparently if the money isnt claimed within 5 days my bank automatically wipes it from my account, at which stage I guess the order would be cancelled by default??:mad:
[Nexus One General] tallen3:
Mine's the same autorized but not claimed.
[Nexus One General] BigDamHero:
Ditto

I'm getting a sinking feeling.... I paid with Mastercard (HSBC). It was put on hold at first. Rang my bank and cleared it but when I clicked "try your credit card details again" on Google checkout it took me to a screen saying my order was "cancelled at my request!".

I immediately did another order. That has been stuck at Google has received your order since yesterday. Money appears to have been authorised but not taken.
[Nexus One General] daleski75:
I will be checking with my bank tonight to see if the transaction has gone through as on their website it says my balance is £0

If I could cancel I would and just get one from vodafone in the coming weeks.
[Nexus One General] Blueman101:
i did a debit card

ordered: 7pm January 6th

received shipping info: 5am January 7th

finally shipped: Jan 8, 2010 1:22 AM

ETA: Jan 8, 2010 by 10:30 AM

But mine is going to Las Vegas, Nevada not the UK so that may have something to do with it.
[Nexus One General] stewart1988:
Unless they are sending out all UK orders at the same time? :confused:

Seems complete BS that people are ordering now and getting them shipped the same day! :mad:
[Nexus One General] tallen3:
Some people in the UK have already had their phone, and their order no's came after mine. I paid by credit card with no problems the credit card end, I'm trying to get Google to confirm they have no problem with the payment. There is no problem showing on the order confirmation page, just no progress.
[Nexus One General] daleski75:
If only everyone here could get a human response even if it is bad news at least we will know.

Even though I got a human response to my question until my order status changes I will take whatever google say with a large grain of salt.
[Nexus One General] stewart1988:
Yer but I mean they are sending them out in batches instead of just sending them out on their own because they are heading to the same place! (Might save them some money on shipping fees?)

Gonna contact Google as well and see what they have to say!
[Nexus One General] hassan:
OK My credit card was authorized but not claimed too. :mad:
[Nexus One General] nyzrox:
I paid by Debit Card.

Its Authorized and money gone from the account!
[Nexus One General] thebigshazbowski:
Yup same boat as most people..

Ordered Tuesday 5 ish - Bank stopped it. Phoned - they allowed it. Back to google checkout hit retry - order goes through around 8ish. Order number given etc ...

So since Tuesday late - my status is also 'not yet shipped'. And checked my bank account having paid by visa debit - and no money has been taken.

Wonder if those of us that got stopped by the bank are the only ones held at this same point?
[Nexus One General] tallen3:
Mine went straight through with no problems, the only think I've noticed is that they all seem to be around 8pm.
[Nexus One General] stewart1988:
Nope my payment went through straight away! The money is showing as reserved on my account but not yet claimed.

So I wouldn't worry about it that you had to phone the bank to authorise the payment.
[Nexus One General] firedup:
Same here, dont think the cc hold is relevant. Its either they are waiting for a particular number of UK orders to fulfil a batch for a flight maybe, alternatively maybe theyre just arseholes.
[Nexus One General] hassan:
My credit card company authorized the order in one go. I didn't have to ring them up.
[Nexus One General] tallen3:
Seems their time is up for a lot of us at 8pm tonight, it will be interesting to see if anything happens.
[Nexus One General] dazzawright:
Mine has been delievered ... I'm at work though so a neighbour signed for it.

I ordered mine at 19:16 on the 5th, they didn't charge my debit card till the 7th and shipped it same day.

It was delivered about mid day today.
[Nexus One General] daleski75:
I suppose we need to give google the benefit of the doubt in the meantime.
[Nexus One General] Abbsta:
50+ hours and counting. O well, looks like next week now with much less drama I hope.
[Nexus One General] duncan888:
Can someone that has recieved theirs in the UK try and see if Google Navigation works.

Thanks
[Nexus One General] efeltee:
I ordered my phone around 11GMT today.

It's being delivered to a UK address of a friend of mine and paid with my own credit card.

They (Google I suppose?) just called me (+442078817000) to confirm my address/ name and some other verification and now the status has just changed to "Google Phone Webstore received your order."

Is this always when you specify another delivery address?
[Nexus One General] tallen3:
I read on another forum that someone had been using Google Navigation in London on their new Nexus
[Nexus One General] Abbsta:
It's been mentioned elsewhere and no. But it's possible.
[Nexus One General] Mulla:
I've got the same problem ordered at 8:30pm on the 5th. Not yet shipped. Called the bank yesterday and the order was authorized. Maybe anyone how ordered after 8pm on the 5th hasn't had theirs shipped.

Anyone in the UK who ordered on the 6th get shipping confirmation?
[Nexus One General] The Jones:
Ordered on the 6th. Order just says Not yet shipped. I am not happy!! I want my N1....
[Nexus One General] Abbsta:
Not officially though if that was the question.
[Nexus One General] vas41:
Also, the hacked maps app that supposedly allows navigation to work outside of US is nothing more than using some of the UI assets from navigation part and feeding the directions data. Because of this it isn't usable, since you get no arrows to tell you when to turn, no street names, and voice guidance is either very late or totally absent in parts.

So, currently, there is no way to have proper navigation in UK. Hopefully by the time they bring that part of maps out of beta they will at least include UK support.
[Nexus One General] stewart1988:
No I didn't get no phone call! :confused:

But mine has said "Google Phone Webstore received your order." for two days now! :mad:
[Nexus One General] saquib:
Anyone want to ring Google HQ:

1600 Amphitheatre Parkway

Mountain View, CA 94043

Phone: +1 650-253-0000

Fax: +1 650-253-0001

The "Google Phone Webstore" has the same address.
[Nexus One General] duncan888:
Seems like so many people are having credit card problems and delays...

I was about to order mine yesterday but then read the European model will have multi touch enabled like the milestone. I'll wait for that and order it from play.com, save the hassle, at least they have a phone number to call.
[Nexus One General] Bumble-Bee:
My Nexus Just Got here :-D

Orderd on the 5th.

My god its a fast phone . . . i mean really ... will have a full review (compared with 3GS tomorrow)
[Nexus One General] austinchimp:
If anyone actually calls google and gets a result, let us know!
[Nexus One General] BigDamHero:
I hate you a little bit right now.
[Nexus One General] hassan:
OK here is new story :mad:

I've just order again,:mad::mad::mad::mad::mad:

Hello,

Thank you for your email.

Based on the information you've provided, it seems that Google Phone

Webstore indicated that they've cancelled or refunded your Google Order

#813125317869710; however, your Google Checkout account does not yet

reflect this update.

While you may have received notification about this order change, the

seller has yet to make this adjustment in your Google Checkout account. If

your account does not reflect this change after one business day, you may

wish to contact the seller directly for additional information. To learn

how to contact the seller, see

https://checkout.google.com/support/bin/answer.py?answer=43070

You can confirm the details of your order's status in your Google Checkout

account at https://checkout.google.com/view/receipt?t=813125317869710

We appreciate your patience.

Kind regards,

The Google Checkout Team
[Nexus One General] daleski75:
Just called my credit card company it shows a balance of 0 with a pending transaction so looks like it still has not gone through even though I ordered it 2 days ago now.
[Nexus One General] stewart1988:
hassan i take it you had problems with Google not accepting payment from your bank?

I hope this isnt the reason why my phone has also not been shipped!

Still no email back from Google yet :mad:
[Nexus One General] daleski75:
I just emailed them asking them why after 2 days no payment has gone through and if I can cancel my order.
[Nexus One General] the_bolo:
Hmm this is quite worrying seeing everyones experience.. I'm in the same boat, ordered this morning, had to authorise with the bank, now its just the retry in progress message.

Has anyone been able to speak to a real person @ google yet ?
[Nexus One General] daleski75:
I got a reply earlier on from a guy from google to say my credit card had being 'charged' but it looks like they have yet to actually take the payment.

Might try again in a few minutes with my debit card.

If anyone is interested if I end up with 2 phones I will sell 1 at the same cost it cost me + delivery to anywhere in the UK as I am not looking at making any profit from 2 phones.
[Nexus One General] hassan:
Yes first I've try to order with debit card that was unsuccessful so i tried again with Credit Card which went through fine (At least thats what i thought at that time) Now whole story is getting clear. Google web store cancel every order with my name but Google checkout is sleeping.

Google has no live support to clear my mess and where at all. Lazy bones don't even bother to replay. :mad::mad:

I will hate to end with two phones.
[Nexus One General] daleski75:
Just tried now with my debit card will call HSBC in about 5 minutes to see if there is a block get it fixed and then retry again in a bit.

Or so the theory goes!
[Nexus One General] the_bolo:
I'm tempted to try and order again but not certain whether I'd just have to face the authorisation check and be back in the same position.

Maybe, just maybe, the bank fraud prevention system will remember I authorised a google payment already today and let another one through with raising any flags.
[Nexus One General] daleski75:
Just called HSBC and they said 2 x £1 has being put onto my account by google but nothing has being taken out and the guy also said some companies do this to make sure the credit/debit card details are real.

I think if you call them and they know it is a genuine transaction it should get not flagged up again as fraud.
[Nexus One General] hassan:
Barclay's had blocked my card I've just had phone call from them :mad::mad:

Never seen that crappy checkout system before in my life.
[Nexus One General] daleski75:
I just cancelled my new order going back to using Nationwide who assured me the transaction will go through if I try again.

So here I go!

Just placed the order when I did this before originally within 10 minutes Nationwide called me.. no call may mean good news
[Nexus One General] trickyhenry:
I have just placed another order as my credit card transaction has been sitting doing nothing since 5th. This was after my debit card was originally declined. If i end up with 2 does anyone want one? lol.... i'll update if either go through.
[Nexus One General] daleski75:
I think we could all end up with 2 phones at this rate lol
[Nexus One General] firedup:
Really fecking pissed off.

Didnt have any call from bank, no cc problems. Have called twice and they assure me it was authorised but google have failed to 'claim' the payment since the 5th. By monday by cc company automaticall remove any unclaimed payments so I guess I will have to reorder. What a load of bollocks the google westore is.:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
[Nexus One General] daleski75:
I think I am in the same boat too be honest 2 days and my credit card balance shows £0 but they assured me it has being charged!!

Tried again with a different card to see what happens.
[Nexus One General] trickyhenry:
I have a theory that everyone is saying credit card and nothing is happening.. I have a theory that allot of people are saying debit card got declined and their orders aren't going. So I have my fingers and toes crossed that my debit card 2nd order will go straight through.
[Nexus One General] daleski75:
Had no phone call from Nationwide like before when google forgot the CCV number on the back but alas it has gone past the 15 minutes now and says Your order has been sent to Google Phone Webstore.

I am beginning to think they have a massive backlog and just shipping phones out in no order to try and full fill as many orders as they can.
[Nexus One General] firedup:
OK well please let me know if it is successful this time, in which case I might have to do the same thing!

cheers
[Nexus One General] stewart1988:
My debit card went through first time and just hasn't been shipped! Been 2 days now :(

Every time I hear the new email sound I get a little excited only to be let down :mad:
[Nexus One General] trickyhenry:
well that's an end of that theory..
[Nexus One General] daleski75:
Just on the phone to Nationwide now confirming if anything has gone through.
[Nexus One General] hassan:
OK, My second order has been received by web store. Waiting game now. :(

Holy Sh*t my first order has been shipped, oh god i didn't want to end up with two phones. I think i will end up with two phones now. :(:(
[Nexus One General] daleski75:
Nationwide just told me that the payment has gone through for £354 off my credit card and that everything is ok.

No confirmation from google and no status update though!!!

** edit **

if I end up with 2 phones I will post here right away to see if anyone one want's one who is getting grief from google so form an orderly queue!
[Nexus One General] the_bolo:
Sounds promising the payment has gone through tho this time though eh !

Is it showing the transaction via online banking?
[Nexus One General] daleski75:
I think I will end up in the same situation but it is guaranteed that we will be able to shift them very quickly!

Better check my order status as my original order was done on the 6th at 18:00 now!
[Nexus One General] the_bolo:
Actually.. I havent phoned but I may have been charged as although the transaction isnt showing yet (via online banking), my available credit has certainly dropped around £370... so I may just wait till tomorrow and see
[Nexus One General] daleski75:
I think it's not showing yet but the amount I can spend has gone down.. so maybe just maybe!
[Nexus One General] stewart1988:
Yer my bank (Halifax) has reserved the money of about £360 i think.

Its not been taken though just reserved for when Google accept the payment!

But its been like that since the 6th and I cant see it changing anytime today! No email back from Google either so looks like I wont be getting my Nexus this week! :mad:
[Nexus One General] daleski75:
Myself or Hassan might have 1 for sale sometime lol
[Nexus One General] stewart1988:
OMG OMG OMG!!! :):):)

LOL just as I pressed post I got the email!!!

Hello

Your order has shipped.

Order # G*************

Shipped on January 8, 2010

Shipped by:

DHL international

Tracking #: ************
[Nexus One General] daleski75:
That is great news.... maybe I will be getting an email soon to say mine has shipped!!
[Nexus One General] wiible:
On its way, even after declined card!

My card had been declined for fraud check, cleared that on the 6th. Just got a tracking number - mines been shipped too. Wooohooo!!!:):):)
[Nexus One General] hassan:
I'll have one extra i think, Am trying to cancel it :mad:

1/8/2010 7:34 am	Depart Facility	Cincinnati Hub, OH

2:43 am	Processed at DHL Location.	Cincinnati Hub, OH

2:22 am	Transit through DHL facility	Cincinnati Hub, OH

1/7/2010 11:19 pm	Depart Facility	Northeast Indianapolis, IN

11:15 pm	Processed at DHL Location.	Northeast Indianapolis, IN

10:22 pm	Shipment picked up	Northeast Indianapolis, IN

10:17 pm	Departing origin.	Northeast Indianapolis, IN
[Nexus One General] daleski75:
aaarggghhhhh mine still says Credit card declined - Retry in progress!!!
[Nexus One General] daleski75:
I will try the same the second I get confirmation 1 has shipped, knowing my luck they will both ship at the same bloody time!!
[Nexus One General] The Jones:
I too literally got the email about 10 minutes ago, just as I was starting to panic!
[Nexus One General] daleski75:
Just got shipping confirmation time to try and cancel the other order if it is possible so :) and :( at once!!
[Nexus One General] firedup:
OK so I just went in to try and buy another, then.....ping!....new mail.......

IT HAS ****ING SHIPPED!! ABOUT BASTARD TIME GOOGLE!!
[Nexus One General] stewart1988:
So I guess we was right about them shipping them in batches to the UK!
[Nexus One General] firedup:
Looks as if they shipped a load of UK orders in one batch - they must have been waiting on getting x amount on a pallet I suppose.:rolleyes:
[Nexus One General] firedup:
yes, sorry, you beat me to that comment!
[Nexus One General] daleski75:
Looks like I will be getting 2 phones from google. Cannot see why they can't cancel the new order and now battling to speak to a human!!

My new years resolution... be more patient!!

** edit **

no tracking information showing up yet
[Nexus One General] cptb:
Shipping confirmation for my order from the 6th just arrived!

They were definitely waiting for a full batch to the UK. We should all get together to go welcome the DHL plane. :P
[Nexus One General] chapelhill:
I ordered two on the 6th with engraving, cc declined because of suspected fraud, updated details within an hour aftre contacting cc company, but order sat reprocessing credit card until 20 mins ago when it suddenly changed to shipping.

Still have not got email confirmation

Bank is not showing that the money has been taken yet.

I presume once cc is declined, they pre-authorise then process order without the status changing until it is shipped.

Perhaps that is why they don't allow the cancel.

Regards

Chapelhill
[Nexus One General] daleski75:
Maybe each of our phones have their own little seat... hope my phone gets a window seat! lol
[Nexus One General] daleski75:
How soon after did you get the tracking information? mine keeps telling me the tracking number cannot be found
[Nexus One General] the_bolo:
Well thats good news guys, glad you know you'll be getting yours, hopefully monday I'll get a shipping confirmation too, else i'll be on here again all day *****ing at the great monster corporation ;-)