yashsingh1/xdaforums huggingface dataset:
[Nexus One General] SANTilt:
I just called Tmo for the second time about insurance on the N1. At first, she told me that they don't cover it, but I told her about my first call to Tmo (last Sat) and how the rep told me it IS covered if you already have coverage (PHP) on a G1 or similar. She put me on hold for a minute or two, and said there was nothing in her documentation that said Tmo will cover it. I asked her if she could conference Asurion in on our call, and she said "sure, hang on". When she came back, she didn't have Asurion on the line, but said when she went to the "contact Asurion" link/page whatever, it had more information about the N1, and specifically stated that they WILL cover it if you ALREADY have PHP.

I then asked her to check that my account reflects the fact that I have a Nexus One, which it did. I didn't want to call up one day needing to use the PHP and have them say "oh, we never knew you had a Nexus One".

So that's twice I've called up and been assured that my N1 is covered.

She added that they're all very new to the N1 and the learning curve is steep, and that they have new memos coming out every day concerning the N1.
[Nexus One General] TheDudeOfLife:
I just called and all the Tmobs representative needed was give them my IMEI.

I just registered my nexus phone on my existing insurance that I have had since the G1 > CLIQ > nexus one. It was fast, easy and painless.
[Nexus One General] mgorman:
So we will get a new N1 if our phone breaks? Is that the final conclusion?
[Nexus One General] romeo0119:
Learning curve is steep? Well then, I can safely assume that most Tmobile reps are dumb. Lol
[Nexus One General] xManMythLegend:
What exactly does that cover ?

Im so absolutely confused as to what Google Warranty and what Asurion would cover.
[Nexus One General] kscasper13:
ok, i can confirm Assurion has updated their policy for a REPLACEMENT N1.

i bought the N1 the first day it was available, and like someone else posting here called to check the insurance and was told by tmobile that it was not covered so i canceled my insurance. then i found this thread, and i called again to check, the guy took about 30 seconds to go check with someone, and came back and said YES we do cover your N1 now, the've updated it this week. and i said "for a replacement". he said "yup, and its no problem adding that back on your account for you". so there you have it.:D:D:D:D
[Nexus One General] NexVision:
So much for SquareTrade here is the response they just sent me..

So essentially if the phone is damaged you are looking at a deductible of $180 plus the cost of the warranty purchase which is around $120.

So I will stick with Asurion for me.
[Nexus One General] BrooklynAvi:
Asurion sold me insurance from $4.79/month. They were very clear that they understood I purchased without a plan from TMO and paid full price. If you think about it, the N1 doesn't cost them any more money than any other high end phone they cover. The only difference is how you paid for it. It's the same as if you paid full price for your myTouch months ago and insured it. From Asurion's point of view it's insurance like any other phone. I'm not surprised they offer it. I am surprised it took them so long to do do.
[Nexus One General] Smokuevo:
they told me that since i cancelled the insurance and re added it.. the insurance company will deny my insurance claim because i deleted it and added it.. it will go like this for 1 yr?!?!?

it was tmo fault that when i called them asked about it said that insurance wont cover it.. now i read this post 2 days later and i added it on the account for now.. what you guys think..
[Nexus One General] atlp99:
N1 is not covered by PHP

PHP insurance offered through T-Mobile only covers handsets purchased from T-Mobile directly. The $5.99 PHP includes extended warranty, which is handled directly through T-Mobile customer care, and also coverage for loss/ theft/ damage, this is handled by asurion.

Do not waste your $6 a month if you have an N1, your claim will be denied if you try to file a claim.

You may be able to get insurance through Asurion directly but not through T-Mobile.
[Nexus One General] SystmDcln:
So what exactly does it cover? Dropping? Stolen? Fried?
[Nexus One General] timothydonohue:
perhaps you are not paying as close attention to this as I am. I have spoken with TMO reps, and yes, they are providing insurance.

If you do not believe me, call TMO rep stephanie, ID# 3828599.

Warranty will not be extended, however.
[Nexus One General] BrooklynAvi:
You are mostly incorrect. TMO does not offer PHP. They only offer the insurance part, not the warranty part. That's why it only cost $4.79 rather than $5.99. I spoke with a supervisor at Asurion and she assured me that Asurion will cover the insurance. She completely understood how I purchased the device (i.e. through Google via Google's Web site for the full purchase price and not via T-Mobile with a plan). Asurion just added the option either yesterday or today. It is clearly on their Web site. You can purchase this through Asurion directly or through T-Mobile (who will act as a rep for Asurion). So please don't steer people the wrong way. You can get insurance just not the full PHP which included the 1-year warranty. The rep clearly state that this is the case. It is only insurance, which will replace the device if necessary, but will not be a warranty.
[Nexus One General] romeo0119:
Asurian doesnt have the N1 in stock right now anyway, I had to file a claim and it's on back order, they told me to call back everyday because they get in shipment twice a day. I hope they get them soon.
[Nexus One General] SANTilt:
The Tmo rep told me they replace your N1 with a refurbished unit (and went on a splurge about how their refurb standards are higher than anybody else's) plus your deductible, which I think was stated as around US$130...
[Nexus One General] webgrafix:
If I currently *DO NOT* have any handset insurance, and i want to add it... do i call TMobile? Or do I go through Asurion?
[Nexus One General] booloobunny:
How about SquareTrade? I heard someone on here speak highly of them. I can get a 2-yr warranty that includes water damage and accidental damage for about $70 with no deductible. If they can't fix your phone they refund you a check. Their highest payout is $400 but if you don't have a deductible that seems like a good way to go.
[Nexus One General] w_reavis:
Nexus One Protection Plan

I just called and they cover the Nexus One .....

888-990-7555

they quoted me $99 per year
[Nexus One General] timothydonohue:
you need to hassle TMO, and if they say they can't help, it's because the person with whom you're talking is clueless. it's a recent developement (the approval), so ask to speak with someone else. if they don't believe you, have them conference asurion with you.
[Nexus One General] atlp99:
AndroidAppCritic

How is what you said different than what I said? You may be able to get insurance FROM Asurion but not through T-Mobile. It sounds like you talked to Asurion.

timothydonohue,

ill check on friday, but as of tuesday night when I left work you could not buy PHP (Warranty $1.29, Insurance $4.79, or Bundle $5.99) unless you bought your phone from T-Mobile.

Admitedly, Wed and Thurs are my days off so if that has changed since closing Tuesday I wont know till Friday.

Ill repost then if anything has changed. Until then try going direct through Asurion
[Nexus One General] timothydonohue:
yeah, it's covered. i even got a call today from a nice girl at the t-mobile store with whom i spoke several days ago that just wanted to let me know that if i came into the store, or called customer service, that they'd set up insurance. online chat today with customer service (still trying to get my sprint # ported) also confirmed again.

it's there. just call 'em. pretty sure that all of t-mobile is aware of this now.
[Nexus One General] atlp99:
Official T-Mobile PHP policy as of 1/13/ 10

OK everyone, as of 1/13/2010

You can add PHP Insurance coverage on your account for your Nexus 1,

If you call in and have it added on make sure you get the insurance only for $4.79, not the Bundle for $5.99.

The bundle includes lifetime warranty that is handled through t-mobile. This not available unless T-Mobile picks up the Nexus 1 as warranty is handled directly through HTC on the Nexus 1.

If you have any questions feel free to call T-mobile customer care at 1800-937-8997.

If you want to PM me here with your phone # I can add it on to your account also.
[Nexus One General] DMaverick50:
Sorry for the wasted space if this has been mentioned...

Asurion (TMO's insurance company) said if you buy the phone from google, they wont replace it and your insurance will only entitle you to a phone with "similar features" which would be a horribly, horribly disappointing replacement (ie MyTouch, Behold 2 or for that matter a g1 has "similar features"). But if you get the phone through an upgrade maybe then you are entitled to an actual nexus.

The point Asurion made to me was that since I didnt buy the phone through TMobile I wouldnt get an actual nexus one in replecment and they told me to check with google and htc to see if they had adequate options.
[Nexus One General] timothydonohue:
Asurion should be replacing Nexus One's with Nexus One's, but only after they get some in stock. Allegedly, a loaf of them are being shipped to Asurion now.
[Nexus One General] Ferndogg:
I just got off the phone with T-Mobile. The nexus is covered under insurance all you need is the $4.79 insurance plan. Not the $5.99 I had with my G1
[Nexus One General] x86ezeek:
Asurion will insure your phone.

I know for a fact that Ausrion will insure your N1. You cant use the Bundle for 5.99, you can only use PHP Insurance for 4.79 and the deductible is 130. I know this for a fact as I work for them and own a N1. If you have T-Mobile call 1-866-268-7221.
[Nexus One General] BrooklynAvi:
The rep is an idiot. TMO has nothing to do with replacing a phone from an insurance claim. You do it entirely through Asurion and the two times I've used them, the process was flawless. I got my NEW phones quickly, both times in less than 48 hours. And yes, there is a deductible but I'm way ahead of the game. You know what they say about insurance: when you have it you don't need it and when you need it you don't have it.
[Nexus One General] DMaverick50:
Asurion told me theyd insure my n1 but that id get a 'comparable' phone and definitely not an N1 because I did not buy the phone from Tmobile, i bought straight from google.

Are you saying that whether I bought the phone through tmobile OR if i just bought it straight form google Asurion will replace it with an N1? Also, Ive used Asurion to replace my g1 and mytouch and ive never received a new phone as a replacement. An above poster said he gets NEW phones through insurance, how can i get a new one instead of refurbished since theyve always told me they only replace phones with refurbished ones? thanks
[Nexus One General] maxawesome:
I was told by a T-Mobile rep that the insurance covers loss and theft only.

If you brick your device or something goes wrong with it and you voided your warranty by bootloader unlocking, you basically get to commit insurance fraud to get a replacement, and the privilege will cost you $130, plus $5/mo.
[Nexus One General] overground:
Absolutely right.

Wrong...I did an online replacement of my friend's G1 through Asurion 8 days ago. If you do anything unrecoverable to your phone trying a member's "tips and tricks" you find on this forum, inadvertently avoid fraud by "accidentally" dropping your device into a nice Jack and Coke or beverage of your preference. If you can't do it...send it to me and I'll str8 drown the little ***** and send it back to you. I got the kinda tough only learned by growing up in an all-white, wealthy community.:D My friend doesn't know the first thing about hacking Android, but he does know drinking...now his former phone knows drinking, too. Liquid damage IS covered by Asurion, and the only thing worse than a brick is a wet brick, which is not that bad as it turns out. They ask some very strange questions for the purpose of identity verification during the process. We have no idea how they got the info for the questions, but it kinda creeped us out. And yes, $130 for a G1. Doesn't seem worth it after flying Nexus Airlines.
[Nexus One General] romeo0119:
Asurion still doesnt have them in stock so my claim is on hold until they get some N1 in stock. Im so freaking mad about losing my phone, I'm out of a N1 for almost a week now.
[Nexus One General] overground:
Better than another $576. Ya...I get raped on tax for the privilege of living in the same state as Google. whoot.
[Nexus One General] romeo0119:
I think they charge tax every where, I live in FL and I get tax also.
[Nexus One General] BrooklynAvi:
Yeah, overground. I think Google made a deal with Uncle Sam and "collected" sales tax from every state and gave away "free" overnight shipping.

Asurion's creepy questions come from your credit report. But they asked me about a car loan payment that I'd paid off two years ago and couldn't remember. But after my G1 got run over by a car and my other G1 dropped on the concrete and bounced for about a mile, new ones were in my hand in less than two days both times.

I was afraid to use this phone without insurance. I'd rather waste the $5/month and never use it. And like you said, Asurion provides warranties for bricked phones too. I'll be very fancy and drop mine in some single malt scotch. :D
[Nexus One General] uansari1:
Internet companies charge sales tax based on where they primarily do business or are incorporated. In Google's case, they primarily do business in every state of our union. That's probably why they have to charge sales tax in every state. Interesting point... I live in Ohio, but ordered the phone from Illinois (that's where I was visiting my sister at the time). Since I had it sent to her place, I was charged Illinois sales tax.
[Nexus One General] BrooklynAvi:
Google does not officially do business in every state in the Union. I haven't a clue why they charged sales tax for every state. It's odd and makes no immediate sense since this is the first time I've experienced this. The Uncle Same comment was, of course, tongue-in-cheek.
[Nexus One General] ~~Tito~~:
So does all of this mean that you cant have a insurance plan when you are a new T-Mobile customer?
[Nexus One General] uansari1:
Uh... yeah they do! Their primary business is SEARCH! People don't use www.google.com in every state? They don't make revenue for advertising for companies in every state?
[Nexus One General] uansari1:
Yes, you most certainly can.
[Nexus One General] ~~Tito~~:
What about a claim? What if I dropped the phone in a big pile of horse **** and then that got smashed by a tractor with in the first 30 days of purchase, would that be a valid claim? (Of course, I am going a bit extreme, but imagine the face on the receiving end :D)
[Nexus One General] uansari1:
Yes. That would be covered... just remember there's a $130 deductible.
[Nexus One General] romeo0119:
It's cover, but just to let everyone know asurion doesnt have any N1 in stock right now. Still waiting for mine. Better call and ask them when they are expecting some in, incase you break yours, you might have to wait a long time like me. I'm still waiting since Jan 11.
[Nexus One General] dallastx:
The thing is if they have them or not if you don't get insurance within 14 days they want give you coverage when phones do come in.
[Nexus One General] BrooklynAvi:
Uh, it's where they have physical locations. For example, if you order from jandr.com from New York, you will be charged sales tax because they have stores in New York. If you order from jandr.com from New Jersey, for example, you will not be charged sales tax. It has nothing to do with the people who pay them or where people are when they use the service (i.e. the people paying for ads or the people searching, respectively). It only has to do with physical locations. Amazon.com has NEVER charged me sales tax (except third-party sales from people who are located in New York). So yeah, there is no reason Google should have charged (collected) sales tax for every states unless they happen to have locations in every state.
[Nexus One General] NexVision:
Im in Florida and was not charged tax.. Anyways this thread is about insurance not on tax and googles tax rights so lets leave it at that.
[Nexus One General] godsfilth:
i want to get handset insurance and have had my for for 7days as of today but i have dust in my screen and will be replacing it in a day or so. can anyone with insurance tell me what they ask for to add it and has anyone replaced an insured one through HTC's warranty if so did you have to call t-mobile back or does it just kinda stick with whatever nexus you last used?
[Nexus One General] uansari1:
Call and ask T-mobile.... and while you're at it, post back here, cuz I have the insurance but I'll be swapping out for dust also.
[Nexus One General] QMAN101:
Handset insurance thru Assurion insures the last phone that was used. They can tell which phone that is by the IMEI number and only will cover the phone if it has been used at least once.
[Nexus One General] uansari1:
I called T-mobile and the rep said that whatever phone I'm using (i.e. whichever one my SIM card is in) is automatically covered. That means my G1 would be covered if I was using it and it broke or was stolen.. and so will my new N1 whenever I get it.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] ftmoe:
Hello,

I've been having a problem with a few of the custom builds (Timor, AthineOS, CellPro Evo), and one problem I've noticed with each of the ones I've used is that when I get a text it doesn't notify until I wake the screen back up. Once I do that it vibrates and rings, but its up 30min after I got the text. Is this a known problem with a fix or am I better off sticking with a stock ROM?

Thank You
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] nackas:
Funny you mention this, because I'm having the same problem. I thought it may have been a tweak I'd done and was going to do a hard reset today.

The only cab I've installed is Microsoft MyPhone. And had to edit the reg to allow the changing of the notification light timing in the Sounds & Notifications settings.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] fenux:
Do you know if this happens before you've made any changes to settings or installed any software on the phone? I don't recall having any problems like that myself with Timor installed, but I'm also not sure I received a text in that time. I haven't tried the other ROMs you listed.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] nackas:
It seemed to happen after I edited the reg settings.

Doesn't seem to be a constant occurance though. I happened to me 12 hours ago, even after a soft reset. But now I just sent a test message to myself, and all is ok... weird :confused:
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] ftmoe:
Well I've regularly installed My Phone, Marketplace, Bing, Groovefish, and MP3 Trimmer, but I'd rather not delete and hard reset everything to do a test if someone knows a fix
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] Spankmeister:
I haven't had this issue...I am using the Valkrie Firestorm 5 and even when my phone is sleeping my phone vibrates as I get SMS messages and emails...
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] ftmoe:
Well I have hard reset and held off installing using the My Phone. Everything seems well with recieving on time...but now the screen turns on everytime i get a message. It didn't used to do that and I find it quite annoying..I looked around my settings and Advanced Config and couldn't find anything.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] dwarf:
It happens in the stock HTC rom too.

It normally doesn't happen if you come out of the text messages and go back to the home screen after you reply to someone. It's a really annoying bug
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] RoidDroidVoid:
Me too...

I thought it was the result of all the hacking, tweaking and breaking I've been doing on this flash since I've been using it as a "scratch pad" but the problem you are all describing sounds identical.

I will also second the Home screen suggestion. Hit 'End' after you are done messing with the phone to go back to the Home screen. There is definitely a notification bug related to not alarming/vibrating when not on Home screen.

Though I have observed this issue, this does not completely explain my problems. Sometimes I don't actually even receive the SMS or MMS until the next day or after rebooting my phone! Most of the time it's fine though. I'm going to do a clean flash and see if that gets rid of that issue.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] Khagghen:
Same Here

I have run across the same problem with a number of the cooked ROMs. I never really noticed the problem with the stock ROM though. In my experience some of the cooked ROMs are having a problem handling the text messaging. I have over 3000 text msgs in my backup and as soon as I try to view an older text, the systems tend to lag and freeze up to the point that I need to soft-reset. Im using Athine right now and so far it has handled the text msging just fine without freeze or lag, but it also seems to have the same notification delay bug that the other ROMs have.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] ftmoe:
Yeah I'm familiar with that bug. But I go back to the home screen 99% of the time then shut the screen. I'll get a message and the LED will start blinking, but only when I turn the screen back on will it ring and vibrate.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] wildfxp:
Same problem here with the cell pro rom :(
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] Cranbone:
I have the problem with almost all of the ROM. Does anyone know if it could be a result of not using the right radio?
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] nackas:
I could be wrong.. but I don't think it has anything to do with the radio. There doesn't seem to be any problem is receiving the message from the carrier, it's more-so the OS not notifying. This has only happened to me since trying the new WM 6.5.5 builds with Sense 2.5. Previous to these builds I have never had any issues, and only used EnergyROM with a COM2 build, and Sense 2.1
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] Cranbone:
Im not sure about all the technical stuff your talking about...I just know that on almost every ROM I flash, when the phone goes to sleep, they seem to not do anything. Its only when I wake it up do I receive text messages, notifications and the weather doesnt update on its own in the prescribed time its supposed to according to the settings I have selected.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] steviewevie:
The radio version may affect the quality of your reception. So if you have no reception then that will obviously delay texts getting through, and stop you being able to get to the weather servers. But I can't see why it should have anything to do with delayed notification of texts that are already on your phone.

I realise this might not help you much, but on my EnergyROM (see my signature for full details), my phone gets texts fine when it's asleep.

The weather isn't designed to get automatically updated when your phone is asleep though. There was a recent thread on how to change the registry to make it do so, if you haven't done that then your weather stuff may well be acting correctly.
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] Cranbone:
Awesome...thank you so much for the information and help
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] steviewevie:
This is the thread about getting weather to update automatically - http://xdaforums.com/showthread.php?t=585373
[Touch Pro2, Tilt 2 Windows Mobile ROM Development] CB620:
WHY DONT YOU JUST USE A ENERGYROM????? I dont have any issues with those roms and i just updated to the .88 radio. no issues as of yet.