yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] darkstar38:
Just a little update. Its been a month and a day since I first opened a warranty claim. I had dust in my original phone. I got a replacement swap after a week and a day. It also had dust under the screen. After more than 15 calls to htc to get another ticket started so they could send me another swap, they finally called me today and said that my original ticket was closed out. They have had my original phone since Jan 22. So bottom line is it took them a month to close my ticket. Supposedly my new phone will be here this friday. I heard a rumor from a couple of the reps during my many many hours of wasted time on the phone, that HTC found the "Dust" problem in the factory line and fixed it. Supposedly they pulled off all the phones that were affected and should now only be sending new phones that have been manfufactured after they fixed the dust manufacturing process. I will post up again when I get my 3RD nexus one.
[Nexus One Q&A, Help & Troubleshooting] KrazyBlonde:
wow, hopefully that issue got fixed before mine was made, I will be pretty pissed if I have to go through this
[Nexus One Q&A, Help & Troubleshooting] j_r0dd:
I never would have even noticed the dust until i saw this thread. I blame this thread lol
[Nexus One Q&A, Help & Troubleshooting] KrazyBlonde:
I just got my phone, and I dont hear a clicking like yall are talking about, so I wonder if that means the issue if fixed
[Nexus One Q&A, Help & Troubleshooting] un1ucky:
I posted on the previous pages in this thread. All i did to fix my clickong on the screen , i just over used my phone until it got decently warm then i applied pressure on the weak spot. I have no more clicking, also i thought i had a spec of dust undder my screen but it wasnt so..phew! :)
[Nexus One Q&A, Help & Troubleshooting] darkstar38:
Update from post #396. HTC sent my 3RD replacement overnight and I recieved it to my total surprise on friday 2-12. After such bad service they amazed me and sent the phone quickly after they finally close out my ticket. I checked out the phone and ofcourse it has a small spec of dust under the screen. I said F it, Im tired of wasting my time with HTC over something they are obviously not going to fix. So to put it one way 3 out of 3 phones had dust under the screen. Not very good. My friend also warrantied his phone for it got dust under after a couple weeks. He recieved his replacement which looks dust free, but has a smudge underneath the screen. Its actually quite comical [htc's quality]. Anyway we both got over it and are both now rooted and its amazing!!!!
[Nexus One Q&A, Help & Troubleshooting] yckct1:
There is no more new post on this topic for a while. Has the problem been resolved? Any of the recent batches got the dust problem?
[Nexus One Q&A, Help & Troubleshooting] bmj1086:
Call HTC and they will replace it. Even if you Rooted. Just let them know that there is Dust under the screen [a google employee told me that HTC is replacing the N1's for obvious hardware issues even if you rooted]

I haven't read through this thread very much so forgive me if this has already been mentioned.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
So I had returned my phone because of this issue right after it came out because I didn't want a refurb. I just re-bought the nexus and theres no clicks and no dust.

on another note, the assholes at htc still charged me a restocking fee for my return even though it was returned as a defect, and they still havent given the fee back to me even after saying they would
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
Why wont anyone just plain and clear come out and describe if phones purchased more recently still have the problem. I've still yet to understand if the problem has been resolved o_0
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I think the person who post just above you answered that.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
haha yes i believe i did
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
I didn't know specifically that he bought it recently.. lol, thanks I guess? Guess I should've known from the "I just re-bought"..
[Nexus One Q&A, Help & Troubleshooting] uansari1:
We all overlook things at times... in my experience, the swap I got was perfect and that was only a week and a half after the phone came out...
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
ya i bought it a few days after it came out and returned it a week later because of this issue. it seems to be resolved. i keep it in my pocket so ill know in a few days if it gets any dust
[Nexus One Q&A, Help & Troubleshooting] bmj1086:
What's wrong with refurbished? You can't even tell the difference.
[Nexus One Q&A, Help & Troubleshooting] NexusDro:
So I also got 2 specks of dust near the edge of the screen. Other than that the phone works fine. I was wondering if I can put it in the centrifuge and pull the dust away from the screen. :o
[Nexus One Q&A, Help & Troubleshooting] staulkor:
My phone magically had dust appear under the screen today. It looks like something exploded in there, no joke. The dust also looks like metal dust. I am really unhappy with this. I am calling HTC tomorrow to get a replacement.
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
My god, I definitely could not go on with that..
[Nexus One Q&A, Help & Troubleshooting] staulkor:
And just for clarification, I polished that screen before taking the pictures. That dust is all under the screen :'( All of that wasnt there yesterday.

You can see it when the screen is off and dark background colors, and you can even see it a bit on white backgrounds, everything else is hit or miss depending on if you are looking for it.

Luckily it is localized in that corner so I think I can live with it for a while until I get the replacement.

I have had many HTC phones and this is the first one where there was a major manufacturing defect like this. I am very disappointed and hope HTC will fix this without any issues. And of course, I am rooted. If I brick the phone, thats my problem...but HTC, you need to fix YOUR mistakes.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
its more the principle. my $530 phone should not be defective haha
[Nexus One Q&A, Help & Troubleshooting] optimus82:
Damn. After having my nexus for about a month, I just now noticed three particles of whatever it is on the lower left corner. One looks like lint the other two are tiny specs, probally dust. They seem to be on different "planes/layers" I can probally live with this but afraid it'll get worse. Will htc replace even tho my phone is over a month old?

Also. On the back where the engraving is supposed to go, the line lower it, not the one above where it meets battery cover... there seems to be space wide enough for dirt to enter
[Nexus One Q&A, Help & Troubleshooting] ericc191:
Yup, I noticed that on the battery cover too. Also, anyone's cover start creaking and making noise? My top corners always make a little noise when i push on them as if the cover isn't on all the way. it's very annoying.
[Nexus One Q&A, Help & Troubleshooting] bmj1086:
Except the term refurbished does not mean defective. I would prefer a refurbished phone over a new one. A refurbished phone means they had a new phone that had a defect and they fixed it. A new phone is still prone to defects.
[Nexus One Q&A, Help & Troubleshooting] crazy talk:
because you can never have enough pictures of a damaged product.

this phone is 2 days old. (2/24/10)

figures i just rooted the thing last night, going to call them monday.
[Nexus One Q&A, Help & Troubleshooting] hussein.j:
My Nexus One had no dust at all when it was new, but now I have a small amount at the bottom of the screen after about a month.

Sure I can call them up and replace it, but will the new one be any different? Am I going to get dust under the screen of the replacement one next month? I don't really want the hassle of changing the phone if its just going to happen again.

Anyone who has had their phone replaced: Is dust getting into your new phone, or is the problem actually solved now?
[Nexus One Q&A, Help & Troubleshooting] jojojonny:
I just looked at my screen today and found a small particle of dust under it also. Not as bad as the previous few posts, but still irritating that I paid $570 for this. I'm a little weary of replacing it as the previous post details, but since it'd be filed under the hardware warranty maybe I'll wait a few more months before replacing it.
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
When first getting your phone, I would suggest pressing the screen down to ensure (I don't know if this actually does anything) that dust wont get in. I don't have mine yet, but I'll definitely be trying this..
[Nexus One Q&A, Help & Troubleshooting] jojojonny:
I had been reading the forums before purchasing the phone and was aware of the "corner clicks". When I received my phone I firmly pressed against each corner, but didn't hear anything. Now however, when I press against the top right corner there's the sound of two pieces of material that have glue that aren't quite touching all the way. Something like a sticking sound, which I assume is what people say when they talk about clicking. I'll fire up the hair dryer and see if that fixes it. The piece of dust isn't really noticeable until the phone is in a more well lit surrounding, but is definitely apparent in daylight.
[Nexus One Q&A, Help & Troubleshooting] Stea1thmode:
According to HTC the ' clicking sound' is a design feature.

To me that's a complete load of bollocks:mad:
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
Design feature.. o_0 what kind of design feature would that be exactly. Why would we want that, lol?
[Nexus One Q&A, Help & Troubleshooting] crazy talk:
got mine on the 24th. see the last post in the last page.
[Nexus One Q&A, Help & Troubleshooting] lars1110:
same problem

i have the same problem i have dust in the bottom left hand corner and i didnt notice it till now my phone is a monthish old

Jan 17, 2010	Google Phone Webs... - Nexus One phone; Shipping	View Order	$560.74

yea well that was copied and pasted from google checkout but do you think they will honor it or not or should i not even try to call them i dont know what i should do
[Nexus One Q&A, Help & Troubleshooting] uansari1:
The warranty is for a year. So yes it's covered.
[Nexus One Q&A, Help & Troubleshooting] DJFliX:
I bought the phone on ebay, so it shipped from America. I guess I'll have to fake a receipt... Also, my phone had purple speckles in the camera T_T. It's almost as if there is paint on the lens, but the lens is absolutely clean...

The back cover on the phone didn't fit, so I pushed it a little, and it snapped into place. 4 days later (today) I noticed a piece of dust. I immediately made a phone call to HTC in the Netherlands (which is where I live). The HTC guy sounded really stupid, and the only thing he could tell me was that the phone isn't offered in the Netherlands, so the couldn't repair it. They're going to send it to the UK... That means I'll probably be androidless for 2 weeks or more :'(

I sold my g1, and my GW620 is brand new in box and on ebay, so I won't be using that. I'm afraid I'll have to go back to my Sony Ericsson w960i now :(
[Nexus One Q&A, Help & Troubleshooting] Bob Loblaw:
Fwiw I've had my replacement phone for a couple weeks now and knock on wood so far so good. I had the clicking sound on my old phone and tried the hair drier thing but it didn't work for me. I have the clicking sound on the new one too but didn't bother with the drier so I'm not sure that was the source of the problem. Btw I carry my phone in my pocket in an Innocase from Seidio which seems to gather a considerable amount of dust.
[Nexus One Q&A, Help & Troubleshooting] bonzai3558:
I just got my replacement from HTC. The previous phone had a couple specs of dust under the screen. The screen is definitely not clicking like the first phone and there now seems to be a rubber in between the screen and the phone. There was a small gap there before and this allowed lint to go under the screen.

Also I had tried calling Google for the replacement and they just gave me the phone number to HTC. If anyone has this problem call HTC support 888-231-4736. Have either your IMEI number or your s/n with you.

Hopefully no lint anymore!!
[Nexus One Q&A, Help & Troubleshooting] JoshHart:
Just got my first dust under the screen, sucks, its just one piece but now that i know its there its annoying right in the middle on upper half of the phone. Just gonna hope it doesnt get any buddies.
[Nexus One Q&A, Help & Troubleshooting] NexusDro:
I just saw a third one yesterday. Makes me what to put my phone in the centrifuge. Will it work?
[Nexus One Q&A, Help & Troubleshooting] hussein.j:
I definitely recommend getting the phone repaired. HTC UK were very efficient and excellent.

1st March

Phoned HTC UK on their Support number listed on http://www.htc.com/www/support/nexusone/ - spoke to a very efficient courteous person who immediately sent me a UPS Label to return my phone. He advised me of a backlog and 7-10 day turnaround.

2nd March

UPS Collect my phone. No battery, MicroSD, SIM or backcover. Just the "core device" in a couple of jiffy bags.

3rd March 15:40

HTC Confirm they have my phone.

4th March 11:05

HTC Inform me that they are returning my phone and despatch it straight away.

5th March

UPS Deliver the phone back to me.

Excellent fast service! Phone is dust and fault-free. As an excellent bonus, my phone was S-ON when I sent it in, but now it is S-OFF! They must reflash the SPL as part of the repair process. I can relock my bootloader :D

Totally awesome. Makes me glad that I've been rocking TyTN II and Dream for the past few years as well as buying a couple of Magics for my sisters. Thanks HTC!
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Did you check to make sure the IMEI number on the phone is the same as what you sent to them? If they sent you a refurb, it could have been a tester before...
[Nexus One Q&A, Help & Troubleshooting] hussein.j:
I did check the IMEI, it was a very fast service so I thought I'd check and see whether it was the same unit (not that I really mind either way).

Its the same phone, same IMEI number.
[Nexus One Q&A, Help & Troubleshooting] temperbad:
So had My phone for a month now no dust... it never clicked before... now pushing the upper right corner it clicks... so I figured maybe its the battery cover, so I took it off and sure enough no more clicking.

My clicking was the battery cover, make sure y'all take that off and try again, clicking my be the battery cover..
[Nexus One Q&A, Help & Troubleshooting] fosormic:
Hey. This is not any kind of technical breaktrough but it is something indeed.

Anyone in the US who has sent their stock phone for repairs has experienced something similar???
[Nexus One Q&A, Help & Troubleshooting] ryusaeba:
I'm now also a victim of the dust under the screen, except I think mine is worse than the pix that were uploaded in this forum. I have a pretty big dust about an inch on top of the HOME button, and a bunch of little dusts in the area on top of the BACK and ESC screen.

My problem now is that although I bought the phone in the U.S., I'm overseas now and won't be back until at least 6 months later. So I guess I'll be stuck with using the phone in its current condition until I get back and send it in for repair/replacement within the 1 year warranty.

My concern is that even after I get it repaired/exchanged, will this problem occur again? I suspect that the dust might have gotten in from the USB port? I checked my case and tried to press on the four sides, and it seemed pretty much snapped in place. And for me the dusts only gather in the lower 1/5 part of the screen. I think even if I get a case protector it won't protect the phone from the dusts entering the bottom of the screen again....
[Nexus One Q&A, Help & Troubleshooting] KnightMAREcrow:
Ive done three swaps now going on to my fourth as soon as this current ticket is closed out. To answer your question, it comes off after about 3 to 5 days. I too am a debit card only user, dont like credit cards.,
[Nexus One Q&A, Help & Troubleshooting] bendrumin:
Silly HTC

I never got a tracking number for my replacement and found out that it was given to fedex today but I wasnt home. Good luck getting a replacement tracking..... I was told it wasnt going to be shipped out until tomorrow, It was shipped friday.
[Nexus One Q&A, Help & Troubleshooting] eboy44:
anyone know if i could do the warranty swap if my phone is rooted? will they charge me the $530 charge?
[Nexus One Q&A, Help & Troubleshooting] dahui9:
just recently had this problem, not worried about it because you can only see it when the phone is shut off and you squint.

It looks like stuff is getting through the radio portion of the phone cover the part you cannot take off without taking the phone apart..

Not a big deal because I'm selling it to a coworker who could care less and wants an android. Now I can finally get my ATT version!

-Charlie
[Nexus One Q&A, Help & Troubleshooting] jtdotcom:
so is this still an issue? im planning on getting my n1 soon and was wondering if anyone who got theirs recently started noticing dust under their screens
[Nexus One Q&A, Help & Troubleshooting] PacoL250:
I sure hope not as I am seriously considering getting the N1.
[Nexus One Q&A, Help & Troubleshooting] krohnjw:
I just picked up the AT&T version after having the T-Mo version and don't notice any click in the screen or dust so far.
[Nexus One Q&A, Help & Troubleshooting] jtdotcom:
that good news, i havent been hearing much about it lately so i assumed it got fixed.

you should knock on wood though, just in case
[Nexus One Q&A, Help & Troubleshooting] bugsy:
I got my first N1 during the initial launch week and noticed significant dust under the screen after about a week. They swapped it out and my replacement was dust free until I sold it two weeks ago in order to get the ATT version. My ATT version continues to be dust free as well.
[Nexus One Q&A, Help & Troubleshooting] NexusDro:
Just notice 2 specks of dust on my 3-day old ATT Nexus One :( I think it has something to do with me using scotch tape to continuously clean the dust under the screen protector. The tape somehow lifted the screen by a microscopic amount and dust got in or something.:confused:
[Nexus One Q&A, Help & Troubleshooting] irishrally:
I got my N1 during the first week of release and never had any dust issue. However, I cracked my screen about a week ago and had it replaced by a local store that I found online. The screen was brand new, straight from HTC, but now I have quite a bit of dust under the screen.

Considering my phone is rooted and the screen is a replacement, do you think Google/HTC will swap my phone for me?

EDIT: I just called HTC and they said they are shipping me a replacement phone. However, they said they will inspect my phone for any non-warranty damage or if my warranty has been voided by loadinkog custom ROMs.

My phone is certainly rooted so I suppose my warranty is void. I really hope they decide to not bother checking for custom ROM once they see the dust. If they do complain about it I hope I can just send back the replacement unit. Worst case scenario I will own two N1s that I paid full price for.

Are there any boot animations out there that cover up the pad lock, or any other sneaky ways to partially cover up the unlocked boot loader?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
There's no way to hide the open padlock at this time... as for HTC and how closely they'll examine your phone... well all they have to do is turn it on and see your bootloader is unlocked and they can void the warranty based on that...

Your other option is to call them back and tell them you're unlocked and that you'd rather pay them to fix the dust issue... they'll charge you something like $196 if I recall correctly based on others' posts to get the screen replaced. Might be cheaper than buying a second phone. You don't have an insurance plan do you?
[Nexus One Q&A, Help & Troubleshooting] irishrally:
They said to ship it without the battery and the battery cover, but I'm sure they will pop a battery in when they get it. I thought maybe that since the dust issue is so prevalent that they might just see the dust and move on. Probably just wishful thinking.

I'd prefer to get a new phone and sell the old one for $100 loss instead of the screen replacement.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
The first thing they do is throw the phone on a tester, which provides power and runs diagnostics on it. Anyway, as for your points... I see where you're coming from. You might get away with it. Guess we'll see. Let us know what happens.
[Nexus One Q&A, Help & Troubleshooting] irishrally:
I read this in the google forum:

"It also seems that even those that have unlocked their N1's have had NO issue getting theirs replaced due to dust, so its good that they see reason (rooted/voided war phone has nothing to do with the dust/dogfooding)."

*fingers crossed*
[Nexus One Q&A, Help & Troubleshooting] danshur:
My phone is 10 days old, I discovered 1 particle of dust last week, by the end of the week my screen accumulated a good amount of dust at the bottom left corner, yes it makes the clicking sound too. I kept the phone in the case it came with all the time. I think what happens is that when you slide it out of the case it creates some suction inside the case and with the broken seal on the glass the dust particles are sucked up under there. So annoying. I called HTC today and they are going to send me a replacement. I got 3 options, a repair with $28 temp charge on credit card, a replacement with $529 temp charge on the card or full refund. I went with the replacement option, support girl said it will be a new device not a refurbish. Full refund sounded good too but they have to recieve my phone first and I don't want to go back to my old G1 lol. She said after the refund is issued I could go and order another one through Google. Hmm I wish that Evo 4g was available for T-Mobile, wouldn't mind spending money on that. Still love the N1, just the dust problem I cant tolerate, every day more dust gets in there oh yea the particles are bigger too. Also wish the screen could be brighter but its always cloudy or rainy here in Seattle, so not that big of a deal, seems that only the blue sky reflecting on the screen makes it hard to see :). I appreciate this post, thanks.
[Nexus One Q&A, Help & Troubleshooting] rossvtaylor:
One speck in mine..

Hi all,

I just got a N1 last week and today I was outside and noticed, in the sunlight, a small hair or dust fiber (not really a speck) right in the middle of the screen. I hadn't noticed it before, but looked up "dust" today and found this thread. As other posters suggested, I checked the corners and find no clicking. I'm afraid I don't know if this was there all along or it's new, after 6 days of ownership. I'll keep an eye on it and check for more outside after a few more days.

I'm just posting because an earlier poster asked if this was still an issue.

Ross in Flagstaff
[Nexus One Q&A, Help & Troubleshooting] r0adki111:
Has anyone successfully gotten theirs fixed after telling HTC the bootloader has been unlocked?

I just called them but they don't know what a bootloader is.