yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
I really wish I had the same experiences here in the US as you people that are dealing with HTC UK...

Such a frustrating ordeal.

Let me recap... Bought my phone on the 5th. Had dust about 12 days later... Called them on the 16th to setup a swap... No issues with that. Got my replacement on the 19th with a return label in box. Only problem is that the replacement was in far worse shape with dust already underneath and the screen clicking like crazy. Called them that night, to tell them that I want to keep the original. They said no. I sent my original phone back with the return label they provided. Called on the 21st to setup a DOA for the SWAP that i received. They said I can't, and to wait until the 25th because they have to receive the phone first before they can open up another ticket...

The morning of the 25th.. See that its been delievered via online tracking at 9:05 am. Call them around 1. Rep (Chrissy was the name) tells me yeah they got it and she sets up a DOA, supposedly. Tells me I will receive an email with a return label within 48 hours because they do not send the return label in box anymore. She tells me a BRAND NEW phone will ship out that night and i will receive it tomorrow (tuesday the 26th). She gives me a ticket number that is the same ticket number as my original phone call on the 16th. I ask why that is? SHe says system will not let her create a new ticket but instead referenced her back to that old ticket because all information was in there. I say sounds fishy, but ok? Anyway, come tuesday... No Phone... No Email with return label.

I called today. I spoke to a lady named Sharlene. I told her the situation. She tells me that they have not processed my phone in the system yet. I ask why not? SHe says she does not know. SHe will "escalate" the call. I say NO, that i'm sick of hearing the word escalate because it means nothing to me. I tell her i need a replacement phone ASAP because I am leaving the country on business. I need a phone no matter what. Instead, She says call back at 11am because that is when the "escalation" guy will be in. His name is Tim M. . I call at 11, ask to speak to Tim. Instead the rep that answered (Name was kendall), says I cannot speak to him beause he is not in. I say wtf....

So Kendall takes over my case (4th or 5th different rep?). He says i dunno what to tell ya buddy but there was no DOA setup when you called on Monday... WTF? So what now? I need a phone by friday.. I tell him that I will return this phone alltogether and go with a different company if they cannot provide me with a phone on friday. He tells me that BEST case scenario, is that tim will call the warehouse today and check to see if the ORIGINAL phone I sent in is A-OK for swap, and if it is he will call me to setup a DOA for the original. I'm like dude... WTF? Is it that hard to send out areplacement? I'm giving them permission to put another hold on my CC. It's ridiculous.

I have gotten the run around from 4 different reps in two weeks time. WOrse off, i STILL don't have a phone in good working condition.
[Nexus One Q&A, Help & Troubleshooting] isaw:
Well as an update, got my phone home and did a check and sure enough, the screen is still clicking - in 3 corners no less.

I dont have a hairdryer so I held it above a warm radiator for a bit to "losen up" the adhesive. Squeezed in two of the corners and they seem fine.

The third stops clicking but it seems to come back.

Thankfully no dust under the screen. Yet. Bit disappointing, but as I was missing the Android OS (compared to my Winmo spare phone) I'll live with it until the HTC Supersonic hits the UK.
[Nexus One Q&A, Help & Troubleshooting] praguewatermelon:
I am extremely frustrated.

I was told to send everything back to HTC to get a replacement phone. Guess what? I got the replacement phone today. And when I mean I got the replacement phone, I mean, I only got the phone with no accessories. I called HTC and complained (nearly) furiously about their inability to do their job right. I called them before and specifically told them that I had sent them accessories and I wanted all of them back. of course, the rep told me the same old "I will submit your case to the escalation department." Not sure when I will hear from them. Very frustrated :mad:
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
You won't hear from them.

I have had my calls "escalated" four times and none of those four times, have I been contacted.
[Nexus One Q&A, Help & Troubleshooting] Carloswithac:
I got overnighted a perfect phone. I am quite satisfied with how HTC handled my case. :D
[Nexus One Q&A, Help & Troubleshooting] mkouk:
Perhaps you have not been looking hard enough ;)

Check out this thread:

http://www.google.com/support/forum/p/android/thread?tid=41c77f5d99988ca3&hl=en

There is a response from a Google employee, his username is BIN and he goes on to explain:

"This is an issue that some of us experienced in dogfooding; the latest hardware is a step in the right direction, but of course we'll keep working with HTC to sweep the dust issue away forever :) As mentioned, please contact HTC if you'd like to replace your device in the meantime."

Obviously HTC and Google are aware of the issues as they have had first hand experience themselves with dust under the screen and from what i can read they have also released updated hardware version of the phone to fix the issue.

Now the question is how to identify the newer hardware...my only guess would be the production week which should be on the sticker under the battery or wherever this is located in the Nexus One. I don't have one, so I cannot tell you.
[Nexus One Q&A, Help & Troubleshooting] psylink:
haven't ordered mine yet, still have a week roughly til i can, this is the thing i'm fearing the most. seems like this is a huge headache and hope i dont have to experience this. anyone purchased within the last week that has had the dust problem?
[Nexus One Q&A, Help & Troubleshooting] mkouk:
I am in the same situation, I want to order one but i'm afraid it will have this issue and dust annoys me so much! :mad:
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
Well, I thought I would be safe if I delayed purchasing the N1 until now. BIG FAIL. There is a patch of dust on the bottom left side of the screen. I do not have the clicking problem. However, I noticed that the right side of the glass screen is not flush with the plastic. You can feel the glass move as you press down on it. This is probably not the cause of the dust though since it's not accumulating on that side of the glass.

I have opened the back of my phone a few times (to insert/eject battery and sim card) and each time I do this I notice more dust on the bottom left side of the screen.

Replacement is on its way. It's nice that they're letting me use the phone until the replacement arrives. She told me that the replacement would be inspected for dust. They are adding a $28 pending charge to my CC until I return the phone. Fingers crossed.
[Nexus One Q&A, Help & Troubleshooting] JanetPanic:
I got mine back today... so a 9-10 day turn around. I received my original N1 (confirmed by IMEI) and the screen has no dust and does not click. So far so good for me.
[Nexus One Q&A, Help & Troubleshooting] :
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[Nexus One Q&A, Help & Troubleshooting] timothydonohue:
i've noticed that my replacement N1 has clicking in the same corner (upper left), but no dust yet. of course, i'm also using a silicone case that wraps around most of the bezel now. wonder if taking that off would allow dust in...sorta wanna test it, to see if i get it, but also sort of don't want to, because i don't really want it. just want a phone i don't have to worry about that sort of thing...
[Nexus One Q&A, Help & Troubleshooting] Paul22000:
How long do you have to replace the phone for the dust-under-screen issue?

Do you ONLY have 14 days, or is this issue covered under the 1 year warranty?
[Nexus One Q&A, Help & Troubleshooting] melterx12:
You have 1 year warranty. The 14 day period is just if you want to return your phone for a refund.
[Nexus One Q&A, Help & Troubleshooting] booloobunny:
I would use the hairdryer method for those clicks just to be safe. I did it on mine and it's been about a week and no clicks at all. It really does seem to do the trick.
[Nexus One Q&A, Help & Troubleshooting] bradsh1:
I didn't know about the hairdryer method until it was too late. My current plan is to just wait until enough dust collects under the screen that the problem is obvious, and then trade it in. Do the refurbs have dust too? :/
[Nexus One Q&A, Help & Troubleshooting] MTGap:
I sent my phone in on Monday, HTC got it Wednesday morning and nothing has changed since... I called today (Saturday), but some idiot told me that the Warranty department was closed on the weekend. Not sure how that works since I called last Saturday and they were open.

I'm not happy, I'm really pissed off at HTC. :mad:
[Nexus One Q&A, Help & Troubleshooting] darkstar38:
Just wait it only gets worse. I have been trying to get them to close my ticket for 2 weeks(over 8 calls) so I can open a new one for the swap phone they sent me that also has dust under the phone.
[Nexus One Q&A, Help & Troubleshooting] Paul22000:
Same here...

A) If the phones people are getting back have the same problem, there's 0 reason to swap it out now.

B) If we have 1 year to replace the phones for dust, there's even LESS reason, considering A.​

Just wait 3-6 months, however long it takes to get really bad, and then swap it out. By then, the phones you get as replacement will be fixed for SURE.

I see no reason to swap it out for dust issues until at least March.
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Been using my replacement phone (that I had zero hassle in getting) for 1 week now, and I just rechecked it for dust and have had nothing accumulate under my screen. I'll check again in another week, but so far so good.
[Nexus One Q&A, Help & Troubleshooting] MTGap:
How long did it take you to get your replacement phone?
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Sometimes I wish I went this route just so my IMEI matched my box, but I don't know if I could go back to my sidekick for a whole 10 days.
[Nexus One Q&A, Help & Troubleshooting] bofslime:
I called late Thursday (5:21 PM), It was shipped out standard overnight Friday, and I received it on Mon. So technically, 1 business day.
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
Do I need to return my receipt with my defective phone for a swap?

I got dust in my phone and I have to send it back to HTC before they will replace it. They said to just send the phone (no accessories). Do I need to also send back the receipt? The HTC agent didn't say anything about this. Will they be able to properly link the phone to my service issue using only the information printed on the shipping label?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Just the phone man... don't send the receipt. They know you by S/N.
[Nexus One Q&A, Help & Troubleshooting] grainysand:
Okay, I've been squinting and squinting at the screen, in low light and bright light. I've shone a flashlight on it. I can't see any dust beyond what accumulates at the edges of the screen protector: am I blind or did I luck out?
[Nexus One Q&A, Help & Troubleshooting] johnboywilson:
I have dust also. Spoke to HTC i`m outside the 14 days so mine is getting repaired in Milton Keynes!

Its a problem they know about! :( :( :(
[Nexus One Q&A, Help & Troubleshooting] thewayne01:
Mine has dust under the screen now but did not when I first received it. There is some fine dust particles under the lower left corner, and just yesterday a very large piece of dust appeared right between the two lock screen sliders.

I spoke to HTC and they will allow me to have it repaired or swap for a new one. However with a swap, they will put a hold on your cc for the full price og the phone. Since I use a debit card, it will actually freeze up the $529 until they receive my phone back.

I think the 14 day trial period is only relevant if you want a refund. But this falls under warranty and I think you have a full year for that.

Does anyone know if they have fixed the dust issue?
[Nexus One Q&A, Help & Troubleshooting] halfsight:
Woke up this morning to dust under my screen, found some guys in the valley, said they would fix it for a $30 Bench fee.

http://www.inspecturgadget.com/
[Nexus One Q&A, Help & Troubleshooting] britoso:
I have no dust under the screen, but dust is starting to get in at the edges of the glass. Got most of it out with a pin.
[Nexus One Q&A, Help & Troubleshooting] kostodo:
The dust issue is really worrying. Seems a lot of people are experiencing it. I've ordered my nexus about a week ago and its still on its way here, whats the chance of it being a fixed unit?
[Nexus One Q&A, Help & Troubleshooting] dills84:
I have tons of dust and its so frustrating. just recently got a BIG red chunk of dust in there. Not sure how (i don't own any red pants? hah).

Anyways, i use debit cards and not credit. so i cant do the swap (locking up 530$ in hard financial times isnt going to fly right now).

I asked HTC if i could get a RMA for a repair, and wait a couple weeks to get my phone back. That way I could keep my engraving and also not have to lock up 530$. The HTC representative told me they DO NOT repair dusty screens. They will ONLY do a swap, because apparently its cheaper for them.

Has anyone else been told this? Or did I just get a lazy HTC Rep?:mad:
[Nexus One Q&A, Help & Troubleshooting] thewayne01:
They told me I had the option of repair or replace.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
Everyone who gets it swapped please post back and let us know if its fixed. I have a few specks of dust under my screen but if the replacement models are still doing it, i don't want to go through the hassle
[Nexus One Q&A, Help & Troubleshooting] darkstar38:
When I first got my Nexus there was no dust under the screen. This morning I was texting and put the screen to sleep and what did I see? A tiny piece of dust under the screen in the upper left sector. Since I had read this thread already I did not freak and knew that it was a problem on other HTC models. I just got off the phone with HTC and they are sending me a new phone to exchange. I will post back with the results when I get the new phone.
[Nexus One Q&A, Help & Troubleshooting] smeat:
If you call HTC they will either have you ship the phone back to them for repair or do a cross shipment if you are able to have them do a temporary charge to your credit card.

http://www.htc.com/www/support/nexusone/
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
I bought my N1 right away on the 5th, got it shortly thereafter and haven't had a hint of this problem. Keep it in my pocket 80% of the time (off the charger) with nothing but a thin plastic screen protector (doesn't reach corners)
[Nexus One Q&A, Help & Troubleshooting] rob61280:
Possible fix for new owners

I finally received my Nexus one today.

It has the dust problem

Just spent 20 minutes on the phone at 40p per minute as the noto0870 number didn't work, That's another £8 and my phone will be picked up tomorrow with a replacement due in 5 days time. To say I'm annoyed is an understatement!

R
[Nexus One Q&A, Help & Troubleshooting] rob61280:
I've just off the phone from htc again, heres a local rate number for anyone who needs it

01908 556 464 option 2

R
[Nexus One Q&A, Help & Troubleshooting] melterx12:
I've had my Nexus One since Jan 6th, I keep it in a holster when I go out, and thankfully have not seen any sign of dust under the screen (knock on wood).
[Nexus One Q&A, Help & Troubleshooting] Ssantos6981:
Mine is dust free so far

and working great, love the engraving feature too. Love this phone so much more than my G1. Didn't think google/htc would ship shoddy phones because of the price tag.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
Is it normal to have any dust at all, could these be pixels in my case. there are a few tiney specs in the center and lower part of the screen. the only way I can see them is in direct sunlight with the screen turned off. is this what people are talking about, or is what others seeing much more serious, just wondering so that I can take the proper steps. i've had it for two days,and hadn't noticed until I was in the car today.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Sounds like the dust issue... get HTC to ship you a new one.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
if you see them only in the sunlight you are probably seeing the touch screen film grid. All touch screen phones have a grid of tiny dots spread evenly across the touchscreen, and is only visible in direct sunlight.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
No, this is definetly not that. I can see the grid, and expect that to be there. this is under the glass, on the actual display, although one of the specs is directly under one of the film grid spots.
[Nexus One Q&A, Help & Troubleshooting] rob61280:
If you turn off your screen wipe it clean with a cloth and shine a torch on it you will see if its dust or not. It may not look too bad now but if its dust and more gets in it will look worse in a few weeks.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
"Shine a torch on it"? I'm on the phone with HTC now, working out an exchange. looks like they'll send me a loaner, while they take care of the problem, with a temporary hold on the sale price, on my card. slight pain, but at least they'll do something about it.
[Nexus One Q&A, Help & Troubleshooting] KPH325:
For those of you who received a new unit from HTC or the dust problem. How long did it take to get tracking info.

I ordered a swap yesterday and haven't been emailed a tracking number yet. I called HTC today and they said it was still being processed. Just wondering if this is normal.
[Nexus One Q&A, Help & Troubleshooting] rob61280:
I pointed an LED torch at the area I thought was dust and it showed up more clearly, on closer inspection with the torch there was dust under other parts of the screen.
[Nexus One Q&A, Help & Troubleshooting] hurrycaine3000:
they told me it would ship in about 2 days. did they tell you they were swapping it, or giving you a loaner? I got the impression they are sending me an N1 to use while they fix mine.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I'd call back if I were you... they're most likely sending you a new unit and you'll need to ship your current handset back.
[Nexus One Q&A, Help & Troubleshooting] KPH325:
I'm pretty sure they are sending me new unit. Once I get it I would then ship back my current unit with the dust ...free of charge because they are supposed to email me a shipping label.

I have yet to receive any confirmation on shipping though so we'll see what happens.
[Nexus One Q&A, Help & Troubleshooting] dills84:
This is what my N1 looks like right now... And I'm not very happy with it.

None of the dust is under the screen protector. and i wiped it down before i took this pic.

I'm gonna have to live with it until I can afford to not have a phone for a couple of weeks while they repair it. Unfortunately I do not have a credit card to let them charge for a swap. I was so pumped about the N1 and now I'm just pissed. :mad:
[Nexus One Q&A, Help & Troubleshooting] dills84:
well then... i might just call back and ask for a new Rep
[Nexus One Q&A, Help & Troubleshooting] romeo0119:
Interesting....I called in yesterday also about the dust prob and they say to send it in and get repair, they email me a prepaid label and I sent it out today, phone only, no batt, no back cover, or sd card. I hope they repair it and not send me a replacement. Also does anyone know how long it will take?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Just make sure you follow up with them tonight and make sure they note that you want a repair and not a swap. They're usually good about that... if you have any doubts, ask them to send an escalation email to management/supervisor.
[Nexus One Q&A, Help & Troubleshooting] romeo0119:
When they ship the phone back to you, do they ship over night or just regular ground?
[Nexus One Q&A, Help & Troubleshooting] pdagenius:
February new phones with dust or not?

We are now a few days into Feb. Are people receiving their phones now still having the dust issue? :confused:
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Regular ground.
[Nexus One Q&A, Help & Troubleshooting] resinous:
:( finally ordered the N1 today. what are the methods ppl are doing to prevent the dust issue?
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
Most peoples strategy is to keep returning the phone until you get one without dust.
[Nexus One Q&A, Help & Troubleshooting] resinous:
I am a gambler so I guess this could be necessary :cool: but I heard of people using a hairdryer to loosen up the adhesive then pressing down the screen to re-secure it, does this work?
[Nexus One Q&A, Help & Troubleshooting] sovereignty68:
I finally received my phone today. The replacement device is definitely a refurbished one. So far I have not seen one dust under the screen yet. But the speaker volume on the replacement is very low compared to my original n1! Second, they send the replacement in a cheap bubble box after I sent mine in a retail box!
[Nexus One Q&A, Help & Troubleshooting] romeo0119:
Mine showed as repair...wonder how long its gonna take for me to get back the phone.
[Nexus One Q&A, Help & Troubleshooting] grainysand:
Some say it works, some say it doesn't. My screen's top left and bottom right corners clicked, so within a few days of having gotten the phone I did the hairdryer method, which has stopped the clicking.

Can't tell you jack-squat about dust, though, as I've a screen protector on which makes it kinda difficult to distinguish dust on the film and dust under the film and dust under the screen. There's a speck toward the middle bottom, but I can't tell if it's a mark/scratch on the protector or a speck of dust. In the end, I've accepted that I'm blind and can't see dust and/or that all phones get dust under the screen at some point (or so BB and Nokia owners have reported). Or maybe I should do what that one guy on another forum did and take a high-powered microscope to it.
[Nexus One Q&A, Help & Troubleshooting] phillipxenxciel:
damit, i just ordered mine, will arrive on Tuesday, hope i don't get this kind of problem, or i would be pissed.:mad:
[Nexus One Q&A, Help & Troubleshooting] bendotson:
Dust and clicking

I received mine two days ago and immediately checked it for clicking and dust. Sure enough there was clicking and two specks of dust under the screen ONLY visible by LED light. I put the same light on my 3GS and wow, you wouldn't believe how my dust was under the screen, again only visible with LED light.

As far as the N1 goes, I held it in front of my car's heater vent on the way to work and applied a little pressure. That fixed the clicking. As for the dust, I have tried many times under normal light to see it, but I cant. So, until it becomes a major problem I am keeping the N1.
[Nexus One Q&A, Help & Troubleshooting] dills84:
To the people who got "swaps". How long did it take for the "authorization charge" to come off your credit/debit account after you sent back the defective phone?

I use debit cards... so this is going to lock up 530$ of real money. I'd like to know what kind of time frame I'm looking at to get my money back after i mail back my dusty phone?

Thanks!