yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] uansari1:
That's the same email I have received. To be honest, I don't see any dust buildup...yet. I called preemptively, because as soon as I opened my package, I noticed the screen click in the lower right hand corner, as others with the dust issue had. I immediately warmed it up a little and pushed the screen back in place, and there's not been a single sound since. It feels solid.

I was under the impression this was only an issue with a small batch of phones...at least that's what HTC called. So I went ahead and started a ticket for a replacement. However, I'm going to go out and get a nice LED flashlight (I need one anyway) and see if I actually have dust. If I don't see any, then I'll call and cancel the ticket. It makes no difference if I make a claim now or later, since it will take a week and a half to get a new phone... don't feel like doing that if I don't need to.

Aside from the 3G connectivity, which I'm sure will be resolved soon, that was the only issue I was concerned with.
[Nexus One Q&A, Help & Troubleshooting] bjornbb:
No dust on mine either, but I had the bottom corner click too. After reading about warming up the phone I heated up my screen as well (using a hair dryer) while pressing the corners down, and now the clicking is gone and it feels more solid at the bottom too!

I dont know if it is permanent yet, but it appears to have solved the clicking issue and hopefully it will prevent dust getting inside.

My guess is that they didnt use enough time, pressure or heat at the production line to make the screen stick properly.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
to everyone who thinks they dont have dust yet hear clicking: get an LED flashlight and check. I can not see a speck of dust normally but it was all revelaed when I shined an LED flashlight. I have at least 5 specks so far.
[Nexus One Q&A, Help & Troubleshooting] bjornbb:
You are right. I have two tiny specks of dust near the bottom (within 1 cm) of the screen when looking at it closely with a bright led flashlight. Since it is hard/impossible to see with a regular desk lamp or when actually using the phone this is not a showstopper for me (as long as it doesnt get worse).
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
Does anyone know when HTC plans to fix this problem, to prevent phones ordered more recently to not have it?

I don't want to have to go through all this trouble, it's completely idiotic. I rather get the device, have no problems, and simply keep it - without having to send it back.
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
Have you already received your phone? Again, this is only a problem with a small minority of phones.
[Nexus One Q&A, Help & Troubleshooting] Eclair~:
No, I'm just being skeptical. I think from this thread, it has made me worried about getting an N1. I don't believe I want dust accumulating under my screen.. everyone here saying they got one, had no problems, then somehow eventually find dust isn't something I want to go through really..
[Nexus One Q&A, Help & Troubleshooting] rookie1082:
I think every phone that ive ever owned had dust.

The price I pay for carrrying in pocket 100% of the time.
[Nexus One Q&A, Help & Troubleshooting] laughter95:
Warranty Swap for dusty Nexus One

fk that idea. i'd def not agree to it. i've talked to maybe 6 htc people at this point, so i feel like i have a good grasp of what's protocol over there.

you can either repair (according to one rep, takes up to 2 weeks) or swap. if they find damage, they'll charge you for the cost of the phone. if you swap, they will have a temporary charge on your cc for the cost of a new phone until they receive the defective phone within 9 calendar days of you receiving the replacement. tell them you want to swap, that you want to keep using your phone until you receive the replacement, after which you'll return the defective product. as long as you're fine with being out of $530+ on credit or debit, then they should be able to accommodate in this manner.

in my case, i asked for a swap on monday and five days later and many calls in between they were unable to give me a tracking number or ship out my order. so on friday evening i talked to a supervisor who overnighted my order. overnight shipping was denied on many occasions, until this one helped me out. otherwise it's always 2-day air.

i've been told by all these representatives that i would be receiving a brand new full kit because the phone came out so recently. according to their TOS, i believe they're normally supposed to give out refurbished units, cell phone only, no accessories, battery cover, or battery. i'll confirm here on monday if i have a bnib in hand.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Just checked it out under a bright flashlight. I think I have one dust particle, though it actually looks like a small fiber or wire. With the phone off, when I shine the light downward toward the touchscreen buttons, I see this wire/fiber between the Menu and Home buttons. Any of you guys have this wire looking thing? I couldn't find a single other spec of dust or fiber looking thing... so I'm wondering if this is a normal part of the screen..

This is the conversation I had earlier today... I tried explaining that I wanted the new phone first, so I wouldn't want to go without the N1. However, the rep said that because the phone is "Dead on Arrival" (i.e. defective right out of the box), they HAVE to inspect it before sending a replacement.

Have you gotten a tracking number yet for your new phone?
[Nexus One Q&A, Help & Troubleshooting] melterx12:
nope, no wire is suppose to be under the screen.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Thanks... guess I'll have to ship off my phone then. I call and ask to talk to a supervisor to see if they can do anything different.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
Interesting: after seeing that uansari1 and one other poster (sorry, forgot your s/n) found success with the heat/push method for getting the screen to stick, I tried it myself, and the screen hasn't made a click in two hours! It's as if the adhesive is very strong, but wasn't mated completely to the screen cover, and once heated up a little, and pushed on with some authority, it sticks. For now, at least.

Has either of you (or anybody else who tried this method) had the screen cover come unstuck again?
[Nexus One Q&A, Help & Troubleshooting] laughter95:
Yes, I actually received tracking info. I refused to get off the phone until HTC gave me a tracking number. They weren't able to email it to me, but they verbally gave it to me. I checked it on the fedex site before I hung up. Shortly after, I received an email from fedex containing the tracing info.

That is some fked up sht. I talked to six people who, one way or another, would try to issue me a service ticket that would allow me to get a replacement shipped before I send back the defective one. Maybe you could have tried calling back to get new Rep.

Whatever, we're all probably just overreacting about this customer service. I mean, I'm returning a phone for a new phone over some specks of dust... in the rest of the world you wouldn't even get a chance to return the item after buying it.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Nope... it's been solid since then. Unfortunately, I got one fiber-like dust particle underneath before I could do it. It's ONLY visible when I turn off the screen and shine a really bright flashlight at a downward angle and look really closely between the Menu and Home buttons. I'm contemplating whether or not to just leave it be. Going to make sure the seal is completely fixed though...so I'll keep the phone in my pocket when I'm out of the house and see if it gets more dust. If not, then I may keep it.

Yeah, I will definitely call back and demand to speak to a supervisor shortly.
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
Mine has a few specks of dust under it already, but honestly, it's nit picking. If it doesn't get any worse, I'll chalk it up to "character" ;)

I keep the phone in it's ****-sock ALL the time when not in use/at home/in the car holder, and it STILL got dust under there.

Things that make you go "hmmmm...."

Cheers for the idea.
[Nexus One Q&A, Help & Troubleshooting] kozm0naut:
That's a shame. This is the first phone I've ever had that I'm proud to leave completely uncased. The phone holds up incredibly well in my pocket after a week. Not as much as a smudge, looks straight out of the box.
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
Do we know whether the dust is already inside the phone when it arrives, or does the dust in your pocket leak into the phone, or both?
[Nexus One Q&A, Help & Troubleshooting] melterx12:
theres is no dust upon arrival. It leaks in after. This stuff gets assembled in a clean room.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Update: Definitive info from HTC

I just spent about half an hour talking to the CS Rep at HTC about my ticket. We had a good back and forth discussion, and he explained how the warranty (repair) and DOA processes work, so I'd like to pass that info on to you guys.

*DOA: If a phone is DOA, i.e. it is defective or otherwise non-functioning out of the box, then they replace that phone with a brand new one. They send the customer a return shipping label. The customer is then to ship the defective phone, accessories, etc. in the original packaging back to HTC at their Houston address. The techs inspect and confirm the defect in Houston. Then a BRAND NEW replacement is sent out to the customer (not sure if it's sent from Houston or Indianapolis though). All said and done, this takes about 7-10 business days from the time the customer ships their phone to HTC. Also, no credit card number is required, because there's no risk to HTC losing inventory with this method.

*Repair (i.e. Warranty claim): A phone is categorized as a Repair if the defect has shown up after some time (i.e. not right out of the box). In contrast to the DOA scenario, here the customer provides their credit card number to HTC. Then HTC ships you a REFURBISHED replacement handset only, along with a return shipping label. Once you receive your replacement phone, THEN you send back your defective unit. The turn around time is usually short for the customer here... it takes 2-3 days for you to get your handset via Fedex.

Now, I've talked to a couple people who were skeptical that they'd receive a refurb because the phone just came out. So was I... then I asked the CS Rep that as well. He told me that they have plenty of refurbished units because this phone has actually been in production for several months. Whenever a phone was found defective at the end of the assembly line, it was sent back to be refurbished, and added to HTC's inventory of refurbs. Also, any presale units that were handed out, by Google to its employees for example, that had issues, were sent to HTC and refurbed as well.

So there you have it. If your phone was entered into the system as a Repair, you're getting a refurb. If your phone was entered as DOA, you'll have to wait 12 days longer, but will get a new phone. Now bear in mind that even if you're getting a refurb, you can expect the phone to look brand new, since it was likely just plucked off the end of the assembly line and never left the factory. The only difference between it and a "brand new" phone is that its case was opened by a technician after assembly...so if you're fine with that, then you're in luck.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
wow that sucks why the hell do I get a refurb after only 10 days of having a brand new phone?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I think you can call them back and ask them to cancel your original ticket, then issue you a DOA trouble ticket. Either way, keep in mind that even a "refurb" will pretty much be a brand new phone, as no one will have used it then sent it back to HTC... unless you get one that a Googler personally used. ;)

Also, for what it's worth... I'm guessing (just guessing cuz I didn't ask the Rep), that for those of you who admitted you unlocked the bootloader (and are still being covered by the warranty) are probably getting a "swap", which is a Repair ticket. Theory being that if you unlocked your bootloader, then there's a presumption that the phone wasn't DOA.
[Nexus One Q&A, Help & Troubleshooting] bofslime:
Yeah, I feel the same way. I have 2 spec's of dust so small had difficult to see that I can only see it under an intense LED flashlight. Long as it doesn't get worse, i'm not worrying about it.
[Nexus One Q&A, Help & Troubleshooting] melterx12:
I had 5 specks now its up to 9 :(
[Nexus One Q&A, Help & Troubleshooting] praguewatermelon:
Just to add to the thread, I too called the customer service in regard to the dust/dead pixel issue. (I have no idea if it is dust or a dead pixel that I have). So in sum, the customer service rep told me that I would receive an email with a Fedex label in it. And I would need to send out my phone first before they could send me a replacement unit. However, like some of you guys, I received an email from HTC right after I got off the phone with the rep. The email says that I will receive the replacement unit before I send out my current phone. I have no idea if i should trust the email or the rep...
[Nexus One Q&A, Help & Troubleshooting] start_developing:
To be honest are you honestly inspecting your phone with a bright flash light?
[Nexus One Q&A, Help & Troubleshooting] praguewatermelon:
I did not. I wasn't intentionally looking for dust or anything. I just saw a tiny green dot on the screen. If it was a speck of dust, it would have to be beneath the glass because I couldn't wipe it away. But from what I've read, it is most likely a stuck pixel.
[Nexus One Q&A, Help & Troubleshooting] scrappyabs2:
Could it be that some dust is already inside the phone when it arrives, but not present under the screen, and the act of carrying the phone around may be shifting the dust around so that it becomes visible under the screen?
[Nexus One Q&A, Help & Troubleshooting] demo23019:
I also did the heat push fix but i did it all around the edge of the screen not just the corners... just to be safe.

The edges of the screen are no longer flush on sides with the bezel..very slight dip, so im guessing they didn't press the whole screen down enough.

Now just crossing my fingers no more clicks
[Nexus One Q&A, Help & Troubleshooting] SANTilt:
Yes, same here. I think the screen cover is supposed to be slightly recessed, to accommodate a screen protector.
[Nexus One Q&A, Help & Troubleshooting] Wysie:
I've to disagree with melterx12 here. I've been reading up before I bought a Nexus One, so one of the known issues by the time I got it was this dust issue. When I opened it and turned it on, I noticed dust already inside :).
[Nexus One Q&A, Help & Troubleshooting] melterx12:
dust could have gotten in while the phone was in packaging and while it was being packaged.

Anyway, I just called up HTC and asked them If the phone you get in the process where they ship you a phone, and then you ship yours back was going to be a brand new or refurbished phone. He left for about 15 mins to check with some other staff there because he wasn't sure, and came back and swore to me up and down that the phone I would receive will be brand new and NOT refurbished. I don't know if he's right, or if the Rep uansari talked to is correct. However the rep I talked to went away for a while because he told me he wants to be sure I get the correct answer and so he went to check with supervisor/other staff/etc.
[Nexus One Q&A, Help & Troubleshooting] praguewatermelon:
question, when i send my broken phone, i should remove the battery, battery cover, and microSD card, right (regardless of whether my case is DOA or "repair"). I am not sure because if they are sending me a new phone, will they send me a brand new box with the phone and all the accessories in it then?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
I know this is a point of contention, but I was told to send EVERYTHING and they would send me a completely new package from their distribution center. If you're unsure, make sure you clarify it with them when you make your claim.
[Nexus One Q&A, Help & Troubleshooting] innisdb:
well ive have my replacement for about 4 days and there is zero dust. it even clicks on the edges but no dust seems to be getting in. im happy so far
[Nexus One Q&A, Help & Troubleshooting] metallicant:
I don't seem to have the dust issue here but I noticed I have a slight surface scratch right above the menu/home touch area of the screen. I thought the N1's screen was suppose to be scratch resistent? It's barely noticeable and you can only see it when the screen display is off, and the phone is tilted about 45 degrees, and it doesn't effect the screen res one bit, but still.
[Nexus One Q&A, Help & Troubleshooting] uansari1:
While it's still dust free, warm it up with a blow dryer and using moderate pressure, push down on those corners so the adhesive makes a tight seal. Or else it will eventually get dust in there. Did they send you a refurb or a brand new boxed unit?

Scratch-resistant doesn't mean scratch proof man. If it came that way, call HTC.
[Nexus One Q&A, Help & Troubleshooting] innisdb:
im not sure if mine is a refurb or not. theres no way to really tell and they didnt tell me. but just for my conscience sake lets say its new :)
[Nexus One Q&A, Help & Troubleshooting] metallicant:
I can't call HTC, I unlocked the bootloader. lol

Once I can find a good stick on screen protector and apply it to the screen of my phone I'll no longer see the slight scratch, so I'm not that worried since its barely noticeable....
[Nexus One Q&A, Help & Troubleshooting] dcplaya:
Multiple people, including me have unlocked their bootloader but HTC is still saying they will replace it at no cost. Now we are all still waiting for the replacement phone before we find that out. Call HTC up and mention its unlocked, usually they say the phone is sold "unlocked" as in SIM unlocked and they have no idea what bootloader unlocked means
[Nexus One Q&A, Help & Troubleshooting] praguewatermelon:
How many people got replacement phones that also have defects?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Just be honest and tell them you unlocked the bootloader, but only noticed the scratch afterwards. Several others have been HONEST and still gotten it covered under warranty. However, they'll only do a swap, not a DOA in this case. It's not worth being dishonest and dirtying your karma man.
[Nexus One Q&A, Help & Troubleshooting] eug89:
I can hear that the bottom corners of the display are not sealed very well and I would like to use this method but i'm scared of making some damage to the phone by warming it up.... are sure this method works well??
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Yeah man... it works. Don't worry. You only need to warm it up enough that the sealant starts getting tacky. Don't heat it to the point that you can't touch it. If you're worried, just use your hands to warm it up, but that will be difficult and the seal may not be as good.
[Nexus One Q&A, Help & Troubleshooting] krohnjw:
+1 for this - the screen is now a slight bit recessed and the "creaking" is gone.
[Nexus One Q&A, Help & Troubleshooting] JThreads:
I'm sorry guys, but is there any How-To process that I can follow pls?
[Nexus One Q&A, Help & Troubleshooting] melterx12:
yeah can anyone give a step by step process on how to tighten the seal around the screen?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Seriously? This isn't difficult guys... if your screen is clicking on a corner or two, then it's not stuck down! But ok... if you REALLY need a how-to, here:

Step 1: Warm up the phone's screen with a blow dryer for about 30 seconds. Don't hold the blow dryer right up to the screen... keep it about 4-5 inches away.

Step 2: Apply moderate pressure to the corners and sides of the screen all around the phone until a seal is made. You'll know a seal has been made when you don't hear any more clicking.
[Nexus One Q&A, Help & Troubleshooting] un1ucky:
hi,

i purchased my nexus one through ebay, since i live in canada. is the clicking such a big deal? i have no dust under my screen. ive had this phone for about a week now, still no dust.. but i do have the clicking sound on the right side under the home and search button. will i still be covered for the warrenty if i live in canada, while google themselves dont offer it to our country?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Don't know about the warranty for Canadians. But to see if there is really dust, shine a bright flashlight at various angles into the screen while it's off. That's the only way to see the small particles. If you're still dust free, warm up the screen and seal it asap!
[Nexus One Q&A, Help & Troubleshooting] JThreads:
How is HTC behaving on this matter? Would they replace the N1 with a new one or just swap it with a refurbished?
[Nexus One Q&A, Help & Troubleshooting] uansari1:
Skim through the thread... we've discussed this ad nauseum.
[Nexus One Q&A, Help & Troubleshooting] un1ucky:
thank you for the answer, i will for sure try the hair dryer and test it out. ill prob also report back on how it turned out.
[Nexus One Q&A, Help & Troubleshooting] laughter95:
Replacements-- Refurb or not?

I was on the phone with a supervisor and a rep. Both of them tell me that my replacement is a new phone.

Despite 5 HTC reps telling me (including 1 supervisor) that I would receive a new, full-kit box, it is their policy to not ship out new, full-kit boxes. They only ship out the phone, no battery, no battery cover, etc.

This sucks. I'm going to try one more time to get a dust-free phone. The replacement I received was completely disappointing-- it came a full 7 calendar days after the original ticket, after 4 additional phone calls, and after every person confirming that I would receive a wholly new phone, new box. It turned out that my phone has more dust in it than the original, and it was not a new, full-kit box.

I'm going to keep my original phone, send back the replacement using the shipping label that came in its box, and ask for another swap once the ticket is closed. They won't let u ask for another replacement while an existing ticket is open.
[Nexus One Q&A, Help & Troubleshooting] doalittledanse:
I just called and am getting a full return. There's no restocking fee because its a manufacturer's defect.

I'm just going to wait a couple months and rebuy it when theyve figured this issue
[Nexus One Q&A, Help & Troubleshooting] bouyark:
I wrote this comment in another thread here concerning returning the N1.

There is so much confusion and uncertainty coming from HTC at the moment, I've decided to keep mine for now. I guess it is one of the downside of being an early adapter.

http://xdaforums.com/showthread.php?t=618507&page=8
[Nexus One Q&A, Help & Troubleshooting] darkstar38:
update on "dust" warrantied phone

Okay, I finally recieved my replacement phone a full week after I innitiated the warranty. They claimed in the original email I would have the replacement phone in 2 days. That didnt happen. After 2 more calls I finally got a guy who actually found out my phone had not shipped. He got it shipped out. I opened the package today and it was a new phone not a refurbished one. I looked at it closely and right away noticed the left corner of the screen made the clicking noise. I took it inside and grabbed the flashlight. My new replacement warranty phone has the same problem as my other phone did, exept worse. DUST :( . So once again(5th time) I called htc. Luckily I got the guy who actually cared that helped me the other day.

The bad news: HTC has to have the original warrantied phone in there hands before they can close out the ticket. This means I have to use a worse phone than my original until they recieve my original and close out the ticket. Once this happens they can send me another replacement. Very frustrating!!!!

I will update again once I recieve the next phone. It will probably be at least a week.