[HD2 General] yourmate:
o2 UK HD2 unlock for FREE - almost instantly ;)

*** it's a bit long I know, but might help some of you ***

o2 UK HD2 unlock for FREE!!!

I was so glad! I was so happy! At least for two minutes... Then I realised I WILL be glad and WILL be happy in "a couple of weeks" when o2 sends out the code...

I just bought a HD2 today as I could not really decide between this and Desire HD. I've thought that unlocking will be just a quickie for £5-6 but no, nobody has the code as my IMEI starts with 35412003. (To be honest, they have for £20 - but I just don't want to pay 10% of the phone's price for a SIM unlock. Well, I mean just yet - probably after 3-4 weeks it'll be my pleasure to pay...)

Check your IMEI here to find out which is your way: the cheap (£5) or the pricey (£20)

So here you go - what you need for a free unlock on o2:

1) a flatmate with 5 yrs. of o2 monthly crap behind his back

2) this form

3) and to push it hard ;)

When I clicked on the above link a popup came up saying there is an advisor waiting for me in a chat line (Sun, pm) Excellent! He said he will do it for me and for a second I felt wonderful. Then he provided me the link I already had. I told him that is wasn't a big help, but that's life.

Then I filled in the form (with my flatmate's help as you have to identify yourself as a valid o2 customer) then when I submitted the form another popup came up with another advisor and you can read the transcript of that further down (I changed the names and some personal info) - it's a bit long so concentrate on the bold part:

info: Welcome to O2. Someone will start chatting with you soon.

info: You're through to Advisor.

Advisor: Hi I'm Advisor. How can I help?

me: Hi Advisor

Advisor: Hello.

me: just had a chat with one of your college who gave me a link to "Unlock my phone" section on your website - done the form but at the end it wasn't asking my imei or anything. I sent my IMEI anyway with the form and I just want to know what's happening and when?

Advisor: Let me check this for you.

me: OK

Advisor: Please can you tell me the first and third character of the answer to your security question?

me: yes

me: * the first

Advisor: I'm sorry its not matching. Your question is MOTHERS MAIDEN NAME?

me: * the third

Advisor: Thanks for the information. Please give me a few minutes while I check this for you.

Advisor: Can I've IMEI of your handset?

me: *****

Advisor: Thanks.

Advisor: I can see this phone is never been used with your mobile number. They're clever, but I was sitting in my flatmate's room anyway, so I went on...

me: Yes, I want to use it in **name of a country**.

me: should I pop my sim in?

Advisor: Yes.

Advisor: I can see that you're our one of valuable customer so, I'll arrange the unlock your phone. Just for you. Yes, just for me :) Probably this is the 5 yrs. of o2 monthly crap part...

me: just a sec

Advisor: Please wait while I'll arrange it for you.

me: I logged on and I've just made a quick call on it

Advisor: Thanks.

Advisor: Unlocking your iPhone usually takes 7 days however as a goodwill gesture I've done it for you right away.

Advisor: All you then need to do is, place a non O2 SIM card into your iPhone and connect your iPhone to iTunes via a USB cable. iTunes will confirm that the iPhone has been successfully unlocked.

Advisor: Is there anything else I can help you with?

me: Thanks Advisor, but how will I get the code

Advisor: Now you just need to sync your phone with non O2 SIM.

me: OK but it's a HD2 not an iPhone oooops :) - obviously he should have known that from the IMEI...

Advisor: Then you'll receive the unlock code on your mobile.

me: OK, how is that working? this when the pressure starts

me: should I change to my ***foreign*** card? playing dumb

Advisor: Once you'll received the code then you need to change your SIM and then it'll asked the unlock code.

me: Do you send it right away? really dumb :)

Advisor: I've arranged it for you and you'll get it very soon.

me: What does it mean exactly? some more pressure

Advisor: I'm sorry for previous miscommunications. I've forwarded your details and they'll unlock your phone and you'll receive the unlock code within a couple of week.

me: ??

me: So the goodwill gesture only works for an iPhone? just put on some more pressure :)

me: Advisor: I've arranged it for you and you'll get it very soon.

me: Couple of weeks - I wouldn't call it very soon, I will be back by then... from my imaginary trip that is...

Advisor: Our tools are design in such a way that we can only unlock the iphone within 24 hours. However, to unlock HD2 it takes upto couple of week.

me: hmmm

me: Will you text me the code or mail it?

Advisor: You'll get the text.

me: Just to confirm - I will get it within 14 days, right I just can't take it easy, can I...

Advisor: Yes.

me: Who should I contact with if it's not happening? well, there's no mercy

Advisor: You can contact us on chat or call us on 202 free from your pay monthly mobile.

me: OK, thanks - is there a reference number I should refer to? am I killing him?!?

Advisor: I've put the notes on your account.

me: OK, thanks - fingers crossed as I've seen people in the forum waiting for the code for 25-28 days - from o2 I mean...

Advisor: Be assured you will get your code within 14 days.

me: Thanks Advisor

Advisor: Your welcome.

me: That was all, thanks a lot

info: We'll email a copy of your chat transcript to {email address}.

Went to the groceries and bought an o2 SIM and now counting the days...