yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch Q&A, Help & Troubleshooting] sajmons:
I have yust discovered that my Hero have same top right edge issue as yours. When I slightly touch top right edge (realy slightly, yust enough to touch it), everything is working fine. If I don't touch it, I have dead stripe at the bottom of the screen where the three screen button's are (all programs, phone and +).

I'll try to warm up mine or ironing it ;) and report back here if it worked or not.
[Hero, G2 Touch Q&A, Help & Troubleshooting] sajmons:
I have dried it with hairdryer and clamp it together, as thantos2024 described it, over the night. Bottom part of the screen is a little more responsive now, but not as new. I'll repeat that procedure along all phone edges.

thantos2024: How long did u warm up your phone? I did it about 2-3 min.

But I did noticed something strange. Yesterday (before drying and clamping my phone) I've installed Talking Baby Hippo app. It has four buttons at the bottom of the screen. And guess what? All buttons were working great! That's very strange. So I doubt that unresponsive screen is entirely hardware issue. Can someone confirm that with their hero with dead bottom part of screen?
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
I Think that your problem is different.

try to touch the metal frame of your phone, any metal part, check if it improves your touch area.

see this video for more details.

http://www.youtube.com/watch?v=vL6sLW7Ll0E

check with a painting program, such as "Multi touch paint" and see exactly how your phone acts when you touch the frame.
[Hero, G2 Touch Q&A, Help & Troubleshooting] cpt-sir:
I had the same problem, but using the method described by thantos2024 i just fixed the phone.

in short: hair dryier at medium power, flux on the top edge of the screen(where HTC is written), distance about 20cm, time: 2 min, then apply pressure (i used my finger).

Turn on and try.

Touch screen fixed and responsive even if not touching the phone.

Tank you mister!
[Hero, G2 Touch Q&A, Help & Troubleshooting] thantos2024:
Sorry for the delay in getting back to people, been away for a while and guess which clever sod forgot his phone:-)

Glad to hear that my fix has helped some people, Samjon's, I suspect that your issue is hardware related, certain applications have buttons that are partly out of the dead zone which will work, giving the appearance that the screen is fine.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ohadluria:
thx for the help

the dryier trick worked superbly

thank you very much:)
[Hero, G2 Touch Q&A, Help & Troubleshooting] sajmons:
I sent mine back to seller. Got it back after 14 days and it works perfectly now. Don't know what they did, because I dont understand replay from service. They wrote something like this: "reset software module". Anybody know what that means? Are there some low level modules that can't be reset by fresh instalation?
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
I Just downgrade to the original ORANGE UK Cupcake

(Unroot the phone for replacement)

Now everything works perfect.

It is probably a software issue.

I'm going to try to root again.
[Hero, G2 Touch Q&A, Help & Troubleshooting] rantanplannet:
I have similar problem on my Hero, 1 cm on bottom of the screen is pretty unresponsive, when the phone is warm after using it for a longer period. This problem is pretty new, but it came up after I have been using the phone for surfing etc. much more than earlier.

When testing with Dev Tools -> Pointer Location I can see that the bottom 1cm is pretty unresponsive.

When I press the top of the screen, the bottom of the screen works just fine, end the test tool shows no sign of unresponsivity (is that even a word, sorry) on bottom of the screen.

So next I'll try to heat the top and press it down with clampers. Hope that will work.
[Hero, G2 Touch Q&A, Help & Troubleshooting] rantanplannet:
Worked like a charm.
[Hero, G2 Touch Q&A, Help & Troubleshooting] vladsk8:
How exactly did you do it? I tried a few times with a haid dryer (for like 2 minutes on the HTC logo) the pressed it, tried with the hot ironer on a cloth then applied pressure for like 1-2 minutes but none would work. The bottom screen is still not responsive. How did you clamp it? For how long? Did this problem get any worse in time for anyone?
[Hero, G2 Touch Q&A, Help & Troubleshooting] rantanplannet:
At first there was no effect at all, I guess I was too careful with the dryer. On second time I heated longer, the phone was actually burning hot after that.

The clamp was positioned below the HTC-logo, I squeezed the clamp as hard as I dared (or even bit more :eek:)

I left the phone clamped until it had cooled down, about twenty minutes or so.

The clamp I used was a bit like this.

http://www.rehvikauplus.com/images/Progrip_pikapuristin.jpg

And yes, the phone is still OK!
[Hero, G2 Touch Q&A, Help & Troubleshooting] kharma45:
Seems I'm the latest to suffer this :( Started to effect the bottom 1cm of the screen but now it has started to spread and the phone will go through periods of not responding via the screen at all. It's also started getting very warm randomly as well as the battery life suddenly going on it too, I've had to charge it twice today, only getting about 4 hours from it with very very moderate use.

Bought my Hero on eBay last January so no way that HTC will cover me I'd assume :( Seems like I'm gonna have to get a new phone.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
it sounds like you gonna need a new Android ROM.

Try to install the original ROM from HTC, down to android 1.6

use it for a week, see if it solves the problem...

if your battery(Heating) problem still be there, then you'll probably need a new phone, if it'll solves the problem, then you probably want to install the FROYO, which is faster and battery friendly (For me)

about the touch issue, you have a solution in this thread... Hopefully it'll work for you...
[Hero, G2 Touch Q&A, Help & Troubleshooting] valentin1:
....

I have find someting :D if i hold my finger on the top of the screen and touch the bottom bottons work :D

i have try the ironer metode but work for 30 second :)

sometimes works for 1-2 minutes and then break again...

i think is the rom, is not the screen broken :D

someone ho succed with the ironer or dryer metode :D add me please

sergyyuu YM!

Thanks a lot :D:)
[Hero, G2 Touch Q&A, Help & Troubleshooting] searius:
Hi guys!

I have some problem almost the same with you.The 2 line on the keyboard does not work.To make it work I should slide to it from another line.and i tried the program multi touch paint and it works perfect.And the laucherpro have some problems sometimes.I need to close and wakeup the phone from standby to resolve the problem for some minutes. Now I have an froyo rom.I changed it to a send one but no any improvements. what should I do to fix the problem?

Thanks in advance!
[Hero, G2 Touch Q&A, Help & Troubleshooting] MaoMyao:
Hi guys!

I also have the same problem for 1 month. I made quick video demonstrating this problem. Unfortunately, I can't post link here because it`s my first post, and admins have to check me before granting permissions to post links outside this forum. You just can search YouTube for video named "Bottom part of HTC Hero screen does not work" by LoreleaLee (it`s me).

This problem appears after I dumbly installed OTA update from HTC having 7hero custom firmware installed. I tried various software repair methods including re-flashing ROM/radio/recovery with official or custom firmware, with no success. I also tried dryer method several times - it does not work. I completely disassembled my Hero (including detachment of digitizer after heating in oven for 40 mins with 60 Celsius degrees, as stated in official service manual), and then assembled it again checking every step carefully. Hero still working :), but problem still persist.

I ordered new digitizer, and I still waiting for it. I hope it can fix the problem.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
Hi...

Thing that improved for me is downgrading to the original ROM (android v1.6 cupcake) and then re-root and install the latest rom.

for other, heating the frame with hot hair, and then tight the touch surface to the frame for few minutes was helpful...

try that and let us know which (if any) solved your problem.
[Hero, G2 Touch Q&A, Help & Troubleshooting] melvie:
Hot iron worked for me :) very happy (for as long as it lasts) thanks guys for the tips.
[Hero, G2 Touch Q&A, Help & Troubleshooting] dodjob:
Daaaaaaaaaaamn it's working!! I really thought it won't but hey IT IS WORKING Thanks mate :-)
[Hero, G2 Touch Q&A, Help & Troubleshooting] Hello you:
After struggling with the Hero having this problem for a couple of weeks, I finally solved it like new thanks for the info on here. I was on the verge of buying a new phone, so thanks.

It's the hairdryer trick that done it, I'd tried it a few times before but it didnt work. I think you have to emphasise how long to hold the hairdryer for. After removing the battery, back case and the mini SD card I held the hairdryer on full whack about six to eight inches away for three minutes. I aimed the hairdryer at the HTC sign at the top.

I didn't have clamps so when I finished I put it immediately under a piece of heavy furniture, with the pressure point (and near enough all of the weight) being placed just below the HTC sign. After thirty minutes in that position I tried it and it was as good as new. I noticed that it compressed the screen down so you can feel an ever so slight lip where the screen is below the metal edge at the top, so it's obviously melted the glue behind the screen enough to set it back into place.

That's been almost a week now so it's a good fix as there is out there.

It would seem the problem is hardware as opposed to software, and although Im sceptical about trying such a weird method, I'm really glad I did.

Hope it works for you like it worked for me.
[Hero, G2 Touch Q&A, Help & Troubleshooting] :
Will give the glue/heat solution a try.

Same problems for me:

Erratic performance/response of touch screen

Bottom two lines of keyboard unresponsive

Can work-around by "sliding" to the desired character

Space bar, however, nearly impossible to activate

Occasional problems with scrolling and dragging

All problems intermittent

I don't own a hairdryer, but I have an iron. Also considering using the oven, as the "official" instructions advocate for 60°C in a special oven.

Thanks to everyone for suggestions!:cool:
[Hero, G2 Touch Q&A, Help & Troubleshooting] lesa0208:
I've got the same problem!!! On my phone last line on display is stopped to work, i paid 110 euro is Serbia to fix it :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] Bananero:
I raise my hand :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] Bananero:
I raise my hand :(. It takes 30 days in spain to get my phone back. It lasted two months right before it broke again...
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
Maybe the original digitizer (touch) is defective, maybe the official glue is low quality.

how about trying to fix it at non authorized lab, ask to replace the digitizer with non original part, or to dismount and remount the digitizer with new glue.

it might work and it might not work... do it at your own risk
[Hero, G2 Touch Q&A, Help & Troubleshooting] zubyk2k:
it works! for half a day lol

i tried the whole, use a hair dryer to heat it up then leave it under weight over night....

it worked for half a day then back to the bottom half not working :( !

what am i doing wrong lol
[Hero, G2 Touch Q&A, Help & Troubleshooting] fiscidtox:
are they older heros? I thought the newer ones had this issue resolved?
[Hero, G2 Touch Q&A, Help & Troubleshooting] sajmons:
I think that there are two kind of issues:

- a hardware one with bad digitizers contacts that can be fixed with hair dryer and pressure

- and a software issue that can't be fixed with above method

I was not able to fix my hero with hairdryer method so I installed original firmware and send it back to service. They responed with "reset software module". I don't know what the heck they meant with that, but it is obviously something with software not hardware.

My hero was ok for a few months after I got it back from service, but the problem starts to show again. In the mean time I had two ROMs installed VillainROM 12 and after that FroydVillain 1.7.2.

I guess I'll have to try to go back to Android 1.6 to see if it fix the problem.
[Hero, G2 Touch Q&A, Help & Troubleshooting] sajmons:
Going back to 1.5 didn't solved the problem... so I guess I'll sent my phone back to service one more time.
[Hero, G2 Touch Q&A, Help & Troubleshooting] mcyorian:
this problem is really a pain in the A** this is my SECOND screen , it was changed on January 10 with a new brand original htc digitalizer... BUT! today ( just 20 days man! )

the bottom screen just got insensitive!...

HTC SUX .. im going for a sony ericsson Xperia.
[Hero, G2 Touch Q&A, Help & Troubleshooting] shizny:
I sent mine for repair as it had 1 more year warranty.
[Hero, G2 Touch Q&A, Help & Troubleshooting] mafiadog:
Edited .....
[Hero, G2 Touch Q&A, Help & Troubleshooting] serkanp:
bro,

when you install unofficial roms, sometimes they makes changes on voltages of screen.. so the digitizer becomes not working..

i already changed it 3 times.. then i used kimera 1.5, nothing happened till then..
[Hero, G2 Touch Q&A, Help & Troubleshooting] shizny:
Hold on... ur telling that custom roms make phone hardware crazy so it breaks. I need proof. No custom rom was working on my hero, every one of them had problems... i sticked with stock and had no probs @ all.

I say installing custom rom doesnt do any bad for hardware, its just right rom for right device.
[Hero, G2 Touch Q&A, Help & Troubleshooting] marcovtwout:
I have exactly the same problem, moving screen by floating above it, and using standby as temporary fix. I guess increasing phone temperature is the direct cause, it happens more often on games and navigation. Water may have been the indirect cause. I had this problem for a month, then no problems for a few weeks.
[Hero, G2 Touch Q&A, Help & Troubleshooting] MeirleanShawk:
Had the same problem as all of you for about 5 months now. Was using the stock HTC 1.5, so its got jack to do with custom roms. In fact, after finally giving up on the local htc guys to answer my questions, and flashing the stable CM rom, the responsiveness actually improved somewhat.

That was about a month ago.

I saw somewhere earlier in this thread that some noticed an improvement depending on the radio version. Noticed a difference there too, as much as i could tell.

Also keeping the amount of apps installed helps. More memory i have free, the easier it is to type.

oh, and without swype, i think i'd have thrown this phone against a wall ages ago.

Now all i need to do is hold out until contract upgrade time...
[Hero, G2 Touch Q&A, Help & Troubleshooting] kaizvn:
I've got this problem also but it's acceptable. I use ball to click whenever it couldn't touch :D.
[Hero, G2 Touch Q&A, Help & Troubleshooting] shizny:
I got mine back already from warranty. They changed the screen and software. Its working fine at the moment.
[Hero, G2 Touch Q&A, Help & Troubleshooting] thirru:
Yeah, I don't know how much getting a new screen with digitizer actually helps. I already got two new screens and it just broke again this time in just a bit more than a week, which is just ridiculous.

Neither going back to stock 1.5 nor hairdryer or iron methods worked... the cause must be definitely something else, maybe it is the charger? What I noticed in the days before the bottom part became unresponsive the touch screen often acted crazily and made wrong responses until I turned the screen off and on. It's just really weird...
[Hero, G2 Touch Q&A, Help & Troubleshooting] Switchbitch:
I had no problems with touchscreen at all until 2 days ago when I installed the latest Cyanogen rom. Now my bottom buttons don't work. The most noticeable is when I add a widget to the homescreen; I choose the widget then I'm prompted to choose the widget size with 'OK' and 'Cancel' buttons at the bottom of the screen and for the life of me I can't touch select either of them so I have to use scroll to select.

The weird thing is, I installed the new Ginger keyboard and all the bottom buttons work. This leads me to believe it's a software issue.

Given that several users have had success with the hairdryer method, I'm gonna give that a shot but it seems weird that this issue began with the new rom.
[Hero, G2 Touch Q&A, Help & Troubleshooting] kaizvn:
^ same idea with me.

and I like your avatar :D
[Hero, G2 Touch Q&A, Help & Troubleshooting] smoke2tun:
I owe you big time thantos2024. Thanks for sharing the method with us.

Confirming that thantos2024's method worked for my hero. I got it to work on my third atempt.

Here's what i did:

Set the hairdryer on hi and hold it for about 3 minutes abobe my phone, pointing at the hTC Logo.

After the device became really hot i placed a sim card (to narrow the presure point) on the hTC logo and then placed a stack of books on top of that (since i don't have a clamp).

I let the device to cool down for about 20 minutes, then took away the books, put the sim card inside, the battery and the micro SD card and powered up the device.

It worked like a charm. My screen is responsive as hell...

Thank you very much thantos2024 for the ideea that you had.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Switchbitch:
Mine is sitting under a weight right now after a good blast from a fan heater. What sort of pressure have you guys used? I have mine under 2.5 Kilos of weight. Enough?
[Hero, G2 Touch Q&A, Help & Troubleshooting] Switchbitch:
Using the Pointer Location app in Dev Tools, my screen now has pinpoint accuracy across the whole surface, even when laying on a table ungrounded.

Here's what worked for me: Using the Pointer Location app (you can also use any paint program presumably) I found out what part of the screen was troublesome. Turned out it was a band across the bottom of the screen of about 1cm thickness where sensitivity and accuracy fell off considerably. This problem disappeared however, if I touched the screen while simultaneously pinching the top right of the screen, next to the HTC logo, with my other hand.

So I sat the phone in front of a hot fan heater for a few minutes, then clamped the top right of the screen for 20 mins while it cooled. Now I have a 100% working screen, for the time being at least. Will post back in a week to let you know how this holds up.

Thanks to the user who figured this out!
[Hero, G2 Touch Q&A, Help & Troubleshooting] sean707:
guys.. last night my htc hero also got problem with the lower part touch screen. dont know what that cause this problem.

at messaging app, it cannot touch latter Q,P, backspace, space bar and other at lower part of screen and side of it. but can do swipe (dont know what it called), for example i touch latter A then swipe to space bar and it work.

i wonder is it software faulty or hardware faulty. already done full wipe and install several rom but the problem still occur. :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] smoke2tun:
I think it's a hardware problem. I think is related to the glue used for holding the touchscreen in place. After some time the upper part of the screen slightly lifts from tha frame causing bad electrical connection. The frame acts as a grounding point for the touchscreen. Using the heat method described above you cand solve (probably) your problem.
[Hero, G2 Touch Q&A, Help & Troubleshooting] mainstreamer:
It's is indeed a hardware problem, I've looked up several times. Many HTC users have this problem, it's not software related, but hardware -> touchscreen.

Sometimes the lower part stops responding or it fails in sensitivity for a while.

Other times it just won't work at all.

For me it's mainly the first part; I've to press pretty hard to get things working, but nowadays i just turn the phone 90° in stead of trying to press the right button for 5 minutes :p or try to use the trackball whenever it works.

I have a G2 Touch

So if I'm correct i just need to heat the upper part of the screen? And for how long? Why not the lower side?

Thanks for you help, I'm certainly gonna try this, as this hardware related problem makes me crazy!
[Hero, G2 Touch Q&A, Help & Troubleshooting] Switchbitch:
I think the connections for the digitizer are at the top of the screen. Heating it up then applying pressure to the point where the screen has lifted up must soften the glue and allow the digitizer to press back into the housing/connection.

If pressure along the whole top edge of the screen doesn't work, try applying pressure to the upper right corner, that's what worked for me. My touchscreen is more accurate and sensitive than when I bought it now.
[Hero, G2 Touch Q&A, Help & Troubleshooting] MeirleanShawk:
Just some info i thought might help some people.

I've been running the CM7 nightly's for a week now, and something i've come across with the CPU governor, which I didnt get with SetCPU.

If i set the max to anything higher than 576, the screen becomes even less responsive than usual, and when pushed as high as 672, becomes almost unusable.

Even to a point where the keyboard looks like its possessed ;-)

Set it back to 576 and its fine again. Basically no problems. and when there are, the switch screen off and back on sorts it out.
[Hero, G2 Touch Q&A, Help & Troubleshooting] thirru:
This is really a weird problem. I have tried the blowdryer method now once again but this time for up to 10 minutes and then the screen finally became responsive. The thing is after about one week it starts becoming unresponsive again and I have to do the whole procedure again, it's kind of starting to become my routine now.

Would be interesting to know what the root cause is for the phone to lose its responsiveness. I think it must have to do with the charger perhaps...
[Hero, G2 Touch Q&A, Help & Troubleshooting] Switchbitch:
The same thing is happening with me; the hairdryer method works for a few days then it's back to square 1. So one time I tried just leaving the phone with the battery out for half an hour and guess what? The screen was working fine again for a few days.

I've noticed that the screen starts spazzing out when the battery gets low. Switch off, charge up and the screen is fine again. I'm starting to think this is software related to some degree. It just doesn't make sense.

I don't want to replace my digitizer if this is a rom/kernel/clock speed issue or something.....
[Hero, G2 Touch Q&A, Help & Troubleshooting] shabaz1978:
i had the same problem but the biger problem most people here use nokia not htc so no any one to repair it :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] shabaz1978:
forget to tell i do some thing when i had this i give a good punch it work later for a while hahaha this my last time i buy a phone with out keybors screen touch is sucks
[Hero, G2 Touch Q&A, Help & Troubleshooting] khnfrhn:
Unbelievable! My touch is actually working now. The Iron & Weight was the trick :) So Happy Now! Thanks to the person who discovered it.
[Hero, G2 Touch Q&A, Help & Troubleshooting] sebxd:
Now it's the top of the screen which doesn't work..
[Hero, G2 Touch Q&A, Help & Troubleshooting] memeko:
Same issue here, I'm sending for the second time to HTC for repair, it seems to be a design problem... This phone sucks big time :(