yashsingh1/xdaforums huggingface dataset:
[HD2 General] ShadoweagL:
That might result in the same issue, so I've read in a post somewhere else...

Someone bought another HTC phone and experienced the same problems described in this topic (this was an Android based phone)!

I also am troubled by this damn bug (and still don't know where to search for a solution concerning this).

After getting too irritated by having to reboot my phone every hour, I decided to update my rom (upgraded from T-Mobile factory Rom to a Dutty's release).

After flashing my Rom I started configuring my device, no problems so far...

Downloaded my contacts and text messages through MS myphone, still no issues...

I installed a bunch of .cab files from my memory card (8Gb) onto as well my phone as memory card storage, everything still ran smooth without the SOD's, but after a few hours...there it was again!

Immediately downloaded the most recent Dutty Rom (v9) and flashed my phone again, I also read somewhere that issues would have something to do with the twitter client, so did not configure that one, I did configure my live mail and gmail and facebook account.

With few applications installed and only downloading phone contacts (excluded my text messages) through myphone, it ran smooth for a few days now.

I did however experience some issues (three times or so) with a non responsive screen after trying to release the lock when you want to turn on your phone and getting it out of standby mode.

It seems to me that this issue has something to do with the Rom software...

The investigation continues!

September 18th, 2010:

This morning I woke up after a night of a bit too much to drink...

Forgot to recharge my phone, so connected to my computer and charging started.

I tried to turn on my phone, this worked, but it got stuck in some kind of loop...

The screen showed the HTC screen, and restarted again, until the battery went dead again (Somehow it didn't charge anymore from that point).

After removing my battery and left it out for a short while placed it back in again.

I was hoping this moment would never happen, but it did.

The screen doesn't respond to ANYTHING whatsoever anymore.

Resets didn't help, flashing my Rom did not help, even performed a factory reset.

It all ends up in a non-responsive screen.

I think the only option left now is returning my HTC HD2 and hoping T-Mobile will fix this depressing bug!
[HD2 General] ShadoweagL:
Today I got my phone running again.

Somehow I pressed it kinda hard en it reacted, so I could punch in my PIN.

After that slowly the screen started responding again.

So, definately a softwarebug, which I think comes forth out of HTC Sense.

I deactivated the functionality and now I have no issues anymore AT ALL.
[HD2 General] bestmodel03:
i got exactly same prob. like you..i need ur help...
[HD2 General] mammoet:
I've got the same problem :(
[HD2 General] Krjmcd:
I had exactly the same problems as many of the previous posters. Tried numerous fixes but steadily got worse. Eventually couldn't switch phone on for almost 2 days after the last freeze so it went back to O2 who replaced the circuit board.

Since then( 4 weeks) it (touch wood) hasn't missed a beat and is running everything exactly the same as before the repair since I restored a backup made with SPB Backup. Will keep posted but now think was a hardware issue all along.
[HD2 General] Mobli:
Since my initial post in February of being affected by this problem my HD2 has been running OK.

However, this week, it has been dying on me at least once a day and is now close to meeting a grisly death by brick wall!

How depressing that since then, from reading subsequent posts in this thread, there does not seem to be any conclusive solution.
[HD2 General] jonbaker76:
Yeah, my phone dies/crashes all the time. Usualy have to take the cover and battery out at least once a day :mad:

but other days i wont get a problem
[HD2 General] spikeyl:
Also got this today (first time in three weeks since getting my HD2). Wouldnt switch on or charge, but came back to life with soft reset. I noticed when it booted up it had the warning sign for low battery just for a fraction of a second, before reverting to the true value (37%). Havent got third party keyboard or much else installed (and stock rom).

Can live with a few freezes every now again - just hopes it doesnt get more frequent!
[HD2 General] neonstorm:
Similar situation with some differences...

<2 week old T-MO US HD2, stock WinMO ROM, 2.14 radio, Android via Exceller loader

Couple nights ago, battery went to zero during use. Tried to power on again to see if i could squeeze another minute of critical use out of it, and I got the T-MO splash screen before it died again.

Got home and stuck it on the AC charger, got no charging LED. I pulled the battery, put it back, then plugged it in... with no effect. I panicked a little, then hopped on xda and started searching. Found the pull-the-battery-for-30-minutes trick; I pulled the battery, waited, then plugged in the charger and then popped in the battery. The charging LED lit and the phone started booting. All was well for a couple of days.

Last night, I got home with about 35% battery remaining. Plugged in the AC charger, and got no charging. Rebooted, still no charging. Powered off, no charging even while shut down. This morning, the phone still had about 20% remaining (thanks to Tasker profile) but still couldn't get it to charge. Got ready for work, and grabbed my HD2 only to find it drained.

Plugged into car DC charger, hoping AC charger may be bad, but no charging. Tried the battery pull trick again, and it is charging fine now.

I think the fact that it wouldn't even charge while powered off rules out any software issues... unless there is some sort of "BIOS" (for lack of knowledge) that controls hardware and charging.

So, independent of either OS (WinMO or Android) I am still unable to get a charge while the device is powered off until pulling battery. I know on my old Cliq, in recovery mode there was a "reset battery stats" option (or similar). Is there any such option for HD2?

I'm STRONGLY considering swapping it with T-MO, but I HATE that they take my practically new phone and send me a refurbed one. Had issues with my Cliq with that.

Any input?

Thanks,

Ryan
[HD2 General] iroczinoz:
Looks like heaps of people are having similar problems. It is getting worse and worse on my end. I get these lock ups every 2nd day or so.

Then sometimes I don't get any SMS tone when an SMS comes in. Sometimes the SMS tone will play forever even though the tone is only 10seconds long. The phone will vibrate until the battery will go dead.

Sometimes it behaves normally other times not.

Not very happy with this and since so many people have the same issue. I think for the money paid for this device it should be a little more reliable.

Probably take it in for repairs or refund. If they won't fix the issue with a repair I think they only other thing is to ask for a refund.

It is absurd to be taking out the battery once a day because the phone plays up.

Mind you all this on a stock ROM with a couple of applications installed. Might try and disable sense as mentioned above.
[HD2 General] shahr321:
my phone worst.

its will reboot after 10 minutes continuous using it. then hang at famous htc white screen. i believed it is due to the overheating and the main board.

to reduce of its freezing frequently, i am no longer utilise sense.

without sense this hd2 is just and average phone and fun no mo.

conclusion: avoid hd2 at any cost.

Note: the mainboard is damn expensive. so if you still got your warranty, send it back and get it replace. DONT WAIT.

cheers.
[HD2 General] cozzykim:
I think you're right, it's a hardware fault!! (those symptoms anyway)

My GF has just sent hers back under warranty with the same symptoms exactly.

HTC were perfect, picked the phone up and returned it within 10 days with a new motherboard.

Fault was described on the repair sheet as current leakage MB, battery overheat.

Full story here:

http://xdaforums.com/showthread.php?p=9560884#post9560884
[HD2 General] JasonInMelbourne:
Thanks to everyone who contributed to this thread. I've been suffering from these same symptoms for the past 3 or 4 weeks and had almost given up on my trusty HD2. After installing MemMaid and following the steps outlined by Beards, my HD2 has a new lease on life and it solved another problem I was having with bluetooth dropping the stereo headphone connection and requiring a soft reset. I actually seems to be working better than even before the Sleep Of Death started to happen.

Thanks again to everyone :)
[HD2 General] deyanp:
Did anyone contact HTC or find a solution to the problem?
[HD2 General] Beards:
Not yet... I have though been monitoring this topic to see what kind of replies are popping up.
[HD2 General] skr_xd:
Won't it be better to have a poll to see how many affected?

Just a suggestion.
[HD2 General] padlad:
Mine has done it a few times (the last one 1 hour ago) but only the screen not waking up, it has always happened as soon as i have received a sms.
[HD2 General] deyanp:
Can you simulate that by sending yourself an SMS?
[HD2 General] Beards:
That would now require the intervention of a Moderator.

The Edit function of the opening post does not allow a poll to be added for non staff personnel. :)
[HD2 General] padlad:
No, its only happened approximately 5 or 6 times since i've had the HD2
[HD2 General] ghost-5:
This has happened to me quite a few times. At first I put it down to a certain application - Galaxy Hopper - as it only started doing it after installing it and while playing it. But since then I have had problems using morphgear, iGo8, the built in music player and when it has been running nothing at all.

I get the problem where the screen will not turn on. Pressing the buttons at the bottom will light them up. After pulling the battery out though it has been running fine again. Also if you leave the phone a long enough time and come back to it, it may start working by itself.

1 person has mentioned appoinments / tasks that may cause it - I have no appointments or tasks due.

2 people have mentioned the alarm - I have at least 1 alarm set to go off everyday, but I also find that the alarm won't sound 9/10 times for me (or if it does it won't snooze and come back on (I have been very late this week :rolleyes: )) Does anyone else have alarm sets in the memory when the screen won't wake back up and do you also have a similar problem to me with the alarms?
[HD2 General] mart69:
hi guys i have since changed my rom back to 1.43 wwe not the O2 rom and it has not frozen for 3 days now, but the other day just b4 i changed it froze where the hard keys would light up but nobody was at home, looks like some bug in rom will let you know if any different
[HD2 General] jwillans:
This has happened to me for a second time in 3/4 weeks. Here is what is common:

I used the alarm on the phone to wake me on the morning of both crashes.

I cancelled the alarm after it had woke me up.

The phone crashed on the afternoon - some 8-9 hours later.

In my mind it is related to the phone's alarm.

James
[HD2 General] ghost-5:
As soon as I wrote this at 08:55 I turned off all of my alarms on the phone and I have not had a signle crash/freeze since.

I have now put the alarm back on so I will see if it crashes/freeezes tomorrow
[HD2 General] deyanp:
Well, in my case it was like 1-2 freezes per ***week***. Do you think you can prove the presence/absence of the problem for such a short period of time?
[HD2 General] Beards:
Have to say Guys... Since I switched to G-Alarm the problem has not resurfaced (says he touching wood).

It may be coincidental and that something other is lurking but for the time being it's now stopped. :)
[HD2 General] Isadora:
My phone had been behaving impeccably since I got it on the 1st Dec, started using the alarm a few days ago and guess what... yep, random freezes. Have now turned it off, will see if it makes a difference.
[HD2 General] Beards:
Has anyone else changed their alarm program?

Got to say G-Alarm does seem to have made a difference....

Whether it's changed something in the registry or an item of notification that was causing the problem is no longer being hit.

Would like to hear others comments on whether or not the problem still happens whilst G-Alarm is active. :)
[HD2 General] ghost-5:
No but it's a start. I was use to seeing it happen a couple of times a day so a full day without crashing is a result.

I too have installed G-Alarm now so this

may

solve the problem. I don't have any alarms that are 'snoozing' because G-Alarm makes you turn them off.

I'll report back if it happens again.

Edit:

Just to tell you what I think is happening from my own usage and this thread. When you set an alarm it may not always go off, or if it does 'sound' and you cancel it the phone isn't clearing it from it's memory. This may also be happening with (all day) appointments that you snooze. For some reason this is then making the phone freeze later on in the day, until the battery is pulled and phones memory is cleared. What do you think?
[HD2 General] Beards:
This may be quite valid Chris. :)
[HD2 General] Isadora:
The alarm's been turned off for 24 hours and I've had exactly 0 freezes in that time (as opposed to 3-4 a day when I had the alarm on). Now going to try ctalarmclock, it's basic but looks like it'll do what I need it to do, and is about £3 on handango
[HD2 General] Isadora:
Ooops gremlins on here! Double post...
[HD2 General] deyanp:
Seems to be a quite plausible theory to me. The workaround for the alarm is clear (use G-Alarm), what about the appointments - what should I do so that they don't cause a black screen which can be only fixed with a (cumbersome) battery removal?

On a general note - you guys seem all to be convinced that this is a software problem? You don't see any possibility for this to be a hardware issue (cpu overheating or similar)?
[HD2 General] Isadora:
In my case, only the alarm has cause lock-ups, the normal reminders in appointments have not been a problem at all
[HD2 General] myth1001:
IT HAPPEN AGAIN!

This time it happen in a really awkward situation. I was suppose to meet up a friend (iphone user) for dinner. And guess what happen next?! Took my phone out from my pocket, trying to show my new HD2 to my friend, only to found out it's dead! No buttons could wake it up.. only solution is to take out the battery (which i did) (in front of my friend). I end up awkwardly trying to 'explain' what happen to my phone, which i, clearly, had no clue on why it's happening.

:( I'm so disappointed with this random 'dying' behaviour of the phone.

Sigh.
[HD2 General] wacky.banana:
Notification Queue

Guys,

Don't want to sound like a stuck record but I am becoming increasingly convinced that this is a notification queue issue. Both the alarms and reminder "sub systems" use this, as far as I am aware.

Using a tool that cleans up the queue on a regular basis may be the way forward. I could be wrong but it has got to be worth the while investigating this aspect further.

WB
[HD2 General] Beards:
No, I believe you are quite correct wacky.

You mentioned this to me earlier and although at the time I was not convinced, I certainly am now.

As to cleaning the queue on a regular basis I believe MemMaid has this feature.

I'm going to have a look when I get some spare time. :)
[HD2 General] enyaj:
Happened to me today twice already. Also had to remove and re-place battery to get it started again. I do'nt have any alarms set either. This is kind of scaring me. This shouldn't be a hardware problem right?
[HD2 General] rovex:
There does seem to be a lot of software issues with the HD2. I still get all the lock screen failure and once had the this 'dead phone' issue. It doesn't happen on HDs running HD2 software so it must be the way HTC have implemented support for the snapdragon.

My HD2 is now back at HTC for repair anyway. I had about 100 dead pixels appear randomly one morning.
[HD2 General] wacky.banana:
Hmm,

Dead pixels is a new one, never reported before, and very worrying. Could you please describe for us exactly what you saw on the screen that led you to this conclusion please? Just want to know exactly what the symptom's are and what to be looking out for.

Thanks

WB

PS: By the way, you do realise that you have committed a cardinal sin posting up on here that you have a problem with your HD2 that you are not happy with? Any moment now some highly vociferous members of this community are going to come charging in asking you not to post irrelevant nonsense (FUD, I think they call it) and ruin the whole thread for all of us just because you dared to speak the truth (sigh).

WB
[HD2 General] rovex:
I just woke up to find a cluster of dead pixels around the start button at the top left. Most are black, a few were stuck on red. I dont remember banging the phone on anything so i dont think it was damaged by me. If it was the result of a knock then the phone is too sensitive to shock and should be repaired free anyway in my view.

Ive seen it happen to other phones as well, i had a SE K800i that had one yellow pixel that over time turned into 50+ yellow pixels, and a dead pixel on a Nokia N73.
[HD2 General] bpeu:
I have had HD2 for almost a week now and it "died" about 3 times. Every time it happened at school, when I connect through WiFi a lot. At home or when WiFi is simply turned off phone doesnt die.

Could this be relevant to the cause?
[HD2 General] gavinfabl:
Mike, memmaid scan revealed loads of duplicate notifications and not only removes them but rebuilds notification database. I also found memmaid great for tracking down what had eaten my storage memory (YouTube and htc album).
[HD2 General] Beards:
Thanks Gavin. I'll definitely give it a go.

Quite looking forward to seeing it again after an absence of a couple of years. :)
[HD2 General] beebrox:
The first day I had "Answer" slider lock-in issue. And yesterday, my phone just didn't respond for any touch attempts. Tried several things and had to reset it finally.
[HD2 General] deyanp:
This is the answer from HTC to the question if this is a HW or SW issue and if the latter when will it be fixed:

"This is a software issue and HTC does not have the fix for this. We recommend to wait untill the next rom update that will fix the moust of the issues that is happend in the present one."

It seems that the 1.61 ROM should fix the problem.
[HD2 General] Beards:
I like that..... HTC issue a ROM update but recommend we wait for the next ROM update that will fix 'most' of the issues in the recently released update.....
[HD2 General] thimiost:
htc makes updates to tell us they make another update

A few days remain for the first custom roms to arise...:D
[HD2 General] jonnydoe1:
Please take of your sdcard and try the phone for one day only with the intern memory. I think that it is a hardware bug. Without the sdcard my phone works well. With the card the touchscreen froze many time a day.
[HD2 General] Beards:
Well..... I had a good think on using MemMaid and can report although it has only been a few days since using it I have not had any further lock up's.

My thanks to Gavin here for mentioning it and also to wacky.banana for sending me several P.M.s on how best to set it up.

That's one piece of software I don't have any hesitation in buying. :)

Okay, must dash..... Got a flight to catch back to the UK.
[HD2 General] Biffy:
If I get a text message and don't go check it for a while, I go to my phone and it won't turn on without a battery pull-out. Will try turning off alarms now.

So annoyed with this HD2 these days, even tempted by iPhones for something that works as it should and I'm very anti iPhone normally!
[HD2 General] __BlackEyed__:
16.00 appointment, 15.00 reminder, ignoring the reminder the phone crashed sometime between 15.00 and 16.00. Only battery out/in solved it.
[HD2 General] Beards:
I have mentioned another problem before but it is driving me insane, so I am going to say it again in the hope someone may shed a little light as to what may be the cause of it.....

The Keyboard locks up

This can happen at any time. It does not matter if I have already had a program/programs previously running or applied a soft reset and left the phone unused for a brief period of time.

More often than not, when I receive a text and I tap where it says "Tap to compose text" it either will not register my taps on the screen (I often have to carry several successive taps to bring up the keyboard to make it work) or no matter how many taps I make the keyboard simply fails to activate.

When I then tap on the Keyboard icon at the foot of the screen nothing happens. The Keyboard refuses to load.

Any ideas Ladies & Gentlemen?

Beards
[HD2 General] wacky.banana:
Beards,

Just as a matter of interest what ROM version are you running? Also what applications are you accessing via the keyboard when it locks up or what exactly are you doing when it happens?

Do you have the sensitivity reduction cab installed or not?

WB
[HD2 General] Beards:
Hi Den,

Thanks for popping in on this one.

I'm using the stock ROM, apart from HTC's camera Hot-Fix, no other modifications to the ROM.

The application which effects it primarily is the Messages tab.

As soon as I hit the main tab screen where it displays the message and then try tapping the screen to load the keyboard it is then that it refuses to load.

This seems to be where I fall foul to the keyboard not operating.

At this point the only alternative is to soft-reset and try again.

As to sensitivity reduction ~ no, nothing at all and no screen protector. :)
[HD2 General] dragon_soft:
This also happens to me sometimes. Best solution is to hit the menu button when you want to compose the message and then the keyboard responds!!!
[HD2 General] Beards:
Good tip for getting around having to tap on the screen several times just to activate the Keyboard.

What about if it refuses to load..... Has your Keyboard refused to load and if so did you try hitting Menu to activate it?

Until it fails again (which could be anytime) I can't try this out yet on the Keyboard refusing to operate. :)
[HD2 General] Beards:
Got to dash... Emergency call.

Please leave any helpful messages and I'll pick them up when I return.

Thanks.

Beards
[HD2 General] wacky.banana:
Beards,

Now that we know that it is the messaging tab that produces your problem I am fairly certain that you are falling victim to one of the known sms bugs.

Basically the sms client tries to load all of the conversations you have on the phone and in the process freezes everything up, especially the keyboard, until the messages are loaded up. Therefore the tip you have been given above is a sound one for getting around this problem in the short term.

If you search on here for the sms problem (go to the hints and tips thread) you will see that your symptoms have already been covered there.

Hopefully things will improve once HTC get their act into gear and radically overhaul the Sense SMS client that has been problematic for a number of people.

HTH.

WB
[HD2 General] Beards:
Thanks Den.

Had no joy in finding the information on SMS but I vaguely remember it being discussed somewhere.

Not to worry, it will resurface one day. :)

Not sure though that it could be related to this.

Reason being, I cleared out my messages the other day (legal reasons) and the keyboard locked out on just the single message received.

Also, even though the Keyboard is locked out, all other operation on the Phone works fine.

Not had need to reply back to a message today. As such I am waiting for it to next lock out.

When it next fails I'll try the 'Menu' trick to see if it restores the Keyboard.

Thanks again.