yashsingh1/xdaforums huggingface dataset:
[HD2 General] Ben86:
hehe i armed myself with a htc hero for that time :P kind of interesting with android but still winmo allows more possibilities.

Just to mention where i bought the phone and what are the next steps because i got asked in a pm:

I bought the HD2 from Amazon in november. from the beginning on it was kinda hard to write with it because that bug but first i thought its me having problems get used to a capacitive. after i while i read this thread and i thought well lets wait for an update. but still there is not a real software solution for it so i called htc. they told me to send it to htc custom repairs of htc germany:

see attached form from them

because i wasnt sure what would be faster i also called amazon. they told me its way faster to send it to the mentioned htc custom repairs and amazon will return money for shipping to me as a coupon.

i have sent it to aravato and got it back a few days later. a few posts ago i have talked about that.

i was kind of surprised when i realized (took me about 5 up to 10 seconds) that they actually didnt do anything. i have a pretty long non sense wpa key to enter for my wlan ... i can tell its not much fun to re enter and re enter it.

so i called aravate, they said send it again. i called amazon they said send it again xD but if it returns like this with the failure again i shall send it back to amazon and they will replace or return money.

At the moment its on its second ride to arvato. i really hope they fix it because i dont feel like buying a lot of HD2s and send them back till i get a working one.

For sure i want to have a HD2 and im sure the most safest way is amazon because they dont play on time like the million other stores do in such situation.

When i bought the phone it cost me 588 euros, today i saw it rised up to 590 euros on amazon.de. so taking back money would only make sense as i would buy the HD2 some where else.

My plan so far is to wait for the hopefully fixed one from arvato and if its not fixed then getting a replacement from amazon. i dont really want my money back, just a working phone :)

EDIT: i have translated the document to english. the attached zip contains the document in german and in english as pdf and doc file
[HD2 General] Batas:
Thanks for your report Ben86. Please report when you get the HD2 back. I'll do the same.

Did anyone who has those problems installed the 1.66 (latest) ROM update? Did it help?
[HD2 General] RICHARDO1:
Mine not healty it's SN HT9BYNW0XXXX, stock 1.43. VODAFONE UK
[HD2 General] Archer:
Mine's been healthy since day 1, and with the latest ROM (1.66) I don't even use any desensitizing tweaks.

Unbranded, serial HT9AZNWxxxxx
[HD2 General] gaiden0000:
At least i know it's not just me but it's the dam phone. Some times i'd be typing a message and then suddenly the phone starts typing by itself. At the rate of frequency that it's doing it, the phones probably going to be able to even go and make me a cup of tea soon from now the way that it is so independent.

Need to send mine off for a replacement but will have to wait and see.
[HD2 General] Russian76:
Update on my warranty repair

Guys, this is an exact translation of an email I received from HTC authorized service in CZ:

"Your phone was repaired on Friday, we replaced the front part, including the LCD. Your phone was sent back to dealer".

I'm expecting an SMS (the means O2 here lets you know your phone is ready for pickup at their shop) shortly. Will let you know if it worked out. If so, than apparently there is as many as 50 percet (judging from the poll hereover) of faulty displays.

Martin
[HD2 General] Batas:
Great news (at least for you :) ) How much time did it take since you sent the phone?
[HD2 General] Russian76:
Well, I dropped the unit at my O2 dealer's shop last Tuesday, but let's better wait before making final conclusions until it really is returned and tested O.K. by myself. Martin
[HD2 General] Ben86:
okay today i got it back again. on the letter there is written the same sh*t like last time. means i got it back like i sent it. i called arvato to ask why are they telling me again that they have repaired it and they told me it should ... but again it is not. i now install the new rom and if that doesnt help i call htc (germany: 06922227334) and ask for a replacement. im sick of buying a 588 euro cell phone and not having it here to use.

i keep on writing about it...
[HD2 General] Batas:
No luck. Really, no luck at all...

Mine is on its way to htc, so the store told me...Only getting news next week.

Which ROM are you installing? From the last htc e-mail they said that non official rom's void the warranty.

Please report back specially if you are installing an official 1.66 Rom.
[HD2 General] Ben86:
just done updating to 1.66 official rom, i dont install custom roms till its fixed.

the 1.66 rom didnt change anything, still cant write with it properly (jumps while writing without beeing close to the digit it types) and it draws around alone in notes.

just called amazon and they told me to send it back and tell them what i would like to have. replacement or money back.

i asked the amazon guy what would be the fastes way, because im sick of waiting and waiting for the phone. he said just order a new one and wait for it. when the new hd2 arrives send back the old one with the wish to get money back.

that means:

- i buy a new hd2 from amazon.de what will cost EUR 574,85

- when the new hd2 arrives i send back the old hd2 which did cost EUR 588,95

- within a week amazon will return money.

if somehow they wouldnt send back money there is still the right to give back the new hd2 within 14 days and that is the way amazon hotline support told me to go :)

by the way that is why i prefer buying at amazon ... the prices are not to high but always a little higher than on other shops. BUT if something is wrong so far ive made the best experience with amazon support.

+++EDIT+++

the phone just called somebody without even having my hands close to it xD
[HD2 General] Batas:
Just can´t understand "Avarto". Did you tell them about the youtube video explaining? It is impossible to explain it better... I also used your youtube vid to get snapshots to explain my problems too.

If I were you I would get another one from Amazon. Faster, no complications, and hope to receive a good one.
[HD2 General] adchesney:
THANK YOU - THANK YOU

I have performed these tests and I have most of the problems. I have struggled since 16th Jan, trying to type on the screen, without success. I have even resorted to buying a Bluetooth keyboard.

Now I know I am not alone, and it is not me - I will try and get a replacement.

Regards

ADC (Yateley, UK)
[HD2 General] Ben86:
just ordered another hd2 from amazon so i wont be without a hd2 again xD (i only did this because i will get back the money from amazon).

you know... actually you are right with arvato but because i also study operations research i kind of understand why it is like it is. arvato is the service company for many cell phone vendors here in germany so every step is arrangend and time calculated without space for individual care. so that might be why they dont see the touchscreen failure like i do.

i didnt send them the youtube video because they wont be able to watch it.

tomorrow the new hd2 will arrive (overnight express). im gonna report about it as soon as im back home.
[HD2 General] Ben86:
okay i got my second HD2 and i have to tell you it has a different display and is without the failure

HD2 one: from 19th nov 2009

HD2 two: from 02th feb 2010

in the light you can see its two diffent kind of displays ... im gonna report about it later on
[HD2 General] Russian76:
Unit back from warranty repair

Guys, my unit has been returned / LCD replaced and is no flawless!! Definitely a HW problem, report from official service says they replaced the LCD! Have no ECG, no painting edge, nothing / like night and day.

M
[HD2 General] Batas:
C'mon guys! Please tell more! Great news indeed. Different displays? How different? Are those lines and dots still visible under direct sunlight? How about:

-Sensibility;

-Temperature change behaviour; (Mine was worst with cold weather)

Pictures (maybe videos) please?

Big thanks Russian and Ben!
[HD2 General] Ben86:
Alright im ready to report now xD

First the basics: i have two HTC HD2 here on my desk. Both have the latest ROM 1.66.407.1 and both are set up same way.

First HTC HD2 i got on 19th nov 2009.

- Thats the one with the failure

Second HTC HD2 i got on 04th feb 2010.

- That one works like a charm so far

In my opinion they definitely have two different kind of displays. The second HD2 has pretty bright and annoying dots on its display but it works. the first one doestn have this dots or when you get the light to make things visible its way different.

That tells me HTC must now about the failure. Why else should they change the display?

Please report what kind of display you guys have and tell if it works fine or has any failure or bugs.

Please watch my Youtube video to see what i mean:

http://www.youtube.com/watch?v=egVn2HvexhQ

Its important to watch in HD to see the dots, you got to wait a few more minutes till youtube makes it HD ;)
[HD2 General] Anzze:
Yap, I noticed that too. I also got my HD2 replaced due to screen bugs. And the new one has dots and lines much more visible. But it's not that bad and I much prefer to have a working screen with dots to a buggy one without them. :D
[HD2 General] Ben86:
i agree :)
[HD2 General] Batas:
Are they noticed (dots and lines) with the display on?

How about mistyping/ghost typing?
[HD2 General] kaasmonster:
I got mine this week. The screen isn't showing any dots, but it does have the touchscreen issues (except the one, where you press on the corner of your device). I like the phone, but hate the touchscreen. I want it to be fixed, but I don't want screen that shows dots.
[HD2 General] Rydaro:
So I finally decided to go to the Vodafone store and ask for a replacement. I showed the guy working there the ghost press bug and a youtube video.

First he said I'd have to send my phone in and wait for a repair or exchange. I told him, I would definitiely NOT do that because of all the waiting and the problems you guys explained on this forum. And I also told him I do not want it to be repaired but to get a full replacement instead. So now, I am waiting for my new HD2 to arrive. I hope this will be the end of my HD2 problems and I can finally enjoy the full potential of this nevertheless wonderful smartphone.
[HD2 General] wookashpyka:
My HD2 seems to have an isolated "shaking screen" bug. Rom 1.48, no tweaks and completely none of the other problems.

So my question is - are you sure the "shaking screen" is one of the faulty screen symptoms? Perhaps someone could post a video showing how the fixed screen behaves on zoomed images?
[HD2 General] beermonster65:
My HD2 has the dot grid patten visible in bright light when tilted and i suffer the screen shake, random typing and plain odd behaviour if the lock isnt turned on.

Should i contact Virgin an send it back? I have stock rom but HSPL installed would that affect warranty.
[HD2 General] racer211211:
I got the bug on video .. I mean drawing a line is fine, but how it is in real life, just by using the device ... or more not being able to use it properly du to the bug ...

I hate my phone when it does it ... only turning the diplay off and on helps ...

I hate it most, when I am driving and navigation is on and it just starats putting everything in and changes the route and so on ....

http://www.youtube.com/watch?v=-fdXU8SoPTg
[HD2 General] Rydaro:
wow! That's even worse than mine I think. Almost a minute nonstop. I'll try to film mine tonight, too.
[HD2 General] adchesney:
Conducted the tests in notes and wow what a mess. Virginmobile have agreed to replace my 18 day old phone.

I just don't want to get another bad one!

What REALLY surprises me is that HTC have been silent on the issue. This is totally unacceptable. This is my first "touch-screen" and have had a really bad time in using the keyboard - infact I purcahsed a bluetooth keyboard!

All my fellow iPhone friends said "it just takes time to get used to it...be patient"

So thanks to you folks on XDA, I now know I have a hardware problem.

I am looking forward to a usable phone!

Regards

ADC (Yateley, UK)
[HD2 General] DuoM:
I've seen this bug documented before :( At least you weren't traveling abroad with your phone randomly calling people back in your home country like one guy was.

I'm hoping that this new screen does the trick. Thanks for posting.
[HD2 General] beermonster65:
Were they arsey at all in sending a replacement? Or are they aware of the problem.
[HD2 General] adchesney:
Dear beermonster65,

I head-up a legal department in UK, for a big US Software Company, I did not give them the opportunity be be "difficult" :-)

However, they would not acknowledge there exists a general problem with the HD2.

The phone will be exchanged on Monday - I will let you folks know how it goes.

Regards

ADC (Yateley, UK)
[HD2 General] Russian76:
Well, in my case they just replaced the display and worked out like a charm. No more tweaks needed, no more mistyping, ... Am not getting any ghost presses or the ecg anymore. Truth is that my display now looks different!The dots on it are further apart then they were before and are more apparent, something I can live by, though!!
[HD2 General] Russian76:
Apparently we're beginning to see there are two kinds of displays - one over-sensitive, the latter with more apparent dots, but working as expected All of us, we have a choice: either to live with the first one whilst correcting its shortcomings by tweaks or to go cor a replacement of it as I did. Martin
[HD2 General] thenomadsoul:
I have the screen with the bright dots in the corners, but I do also have the phantom typing problem.. it happens rarely, but it still happens..

anyway I don't think I will return my phone to get it changed, let's have some feedback from other users.. maybe HTC can make a SW fix to solve this issue. I really hope so.

My phone was bought on 31st November in Italy
[HD2 General] Russian76:
I believe, the differentiating factor if one's unit is flawed lies in the fact if that unit exhibits the painting edge effect. I believe this behaviour is clearly indicative of a hardware issue, though to counteract this claim I know, a SW fix can remove it completely. Strange thing, how these units do behave. Before my lcd has been replaced, I was struggling type a meaningful sentence without going back all the time. Now, after my unit has been fixed, the steadiness of my typing is only hindered by dexterosity of my finger touches, which is something I can overcome by daily practice-hoping to getmyself for some reasonable wpms especially when compared to hw keyboard. BTW: thismessage took me 3 mins . to write down using my htc. Before the replacement would take it an eternity to put it down. And guys yes, I'm now eventually enjoying typing on my unit as never before!! This is I believe the gist of my message . Would take ages to write on the unit before my screen has been replaced
[HD2 General] Ben86:
so, ive tested the new hd2 from 4th february now for 2 days. sometimes it still flips over the keyboard but it stops when i switch off the screen oder change the finger im using xD and its very very rarely appearing.

to conclude my videos about it:

1. http://www.youtube.com/watch?v=DhhrA3u4rcI

2. http://www.youtube.com/watch?v=egVn2HvexhQ

3. http://www.youtube.com/watch?v=gFaGRCYFFf8
[HD2 General] racer211211:
I am startign disliking HTC ... I tried to post some Video links or a link to the News on Wmpoweruser, but my post keep disappearing al lthe time ....

as if someone from htc just erased them? without an comment?

so there hundreds of comments, and all are positive, from some people, who can't await theri devices coming to their home, cities, countries.... LOL

So Htc surely know about the issues, but just keeps silence ....

maybe we start a petition or something? or try to get an official statement from HTC?
[HD2 General] Ben86:
well even with the failure i still like the hd2 the most of all smartphones because its fast.

i actually got a news post on wmpoweruser and i really appreciate. i dont think htc has the power to delete bad news about themselves even as they wish they also have to admit laws :)

http://wmpoweruser.com/?p=12908

i dont think a petition will help ... it never helped against htc. only thing you can do is to report about it in freedom of speech. if that gets to big they will feel free to respond :P
[HD2 General] XTREEM|RAGE:
Well I have this HTC HD2 since December. But I also have some 'bugs':

Ghost typing

Can't draw normal 'straight' lines

Switching between tabs (in sence) can be a pain

What would you recommend, send it to HTC or w8 for software update?

This is with the original WWE HTC 1.66 rom
[HD2 General] dnwizard:
Same issue here with 1.48 ROM. Is it really a hardware fault which can be repaired?
[HD2 General] JamesSt:
Thanks to all who have contributed to this discussion. I've been having problems with the input on my HD2 and have been wondering whether to send it back for repairs.

I've had enough, mine's going back shortly. It will be a pain to live without it for a while but it's really bugging me. Hopefully no more unpredictable input / juddering when I hold my finger still on the screen.

Great phone, but the screen is driving me mad.

Again, thanks to all who have contributed.
[HD2 General] vaurdan:
I tough my device had not any of this bugs (just the corner bug), but today I was testing it and when I use indicator finger it shakes, but when I use any other finger this bug doesnt happen... Strange hum?

EDIT: Ok now I saw it also happen with the other fingers, but with less intensity...
[HD2 General] adchesney:
Second phone arrived today...and drawing a straight line looks like an ECG reading :-(

Third phone will be delivered tomorrow.

Still had no response from HTC to my support calls.

ADC (Yateley, UK)
[HD2 General] XTREEM|RAGE:
I really hope it's software related, but I read so much about how they replaced the screen and it works much better now. I doubt it's software related, but I hope it is :x
[HD2 General] vaurdan:
Are you getting new phones?? Or are you exchanging the old one for a new one?
[HD2 General] ReVolut1on:
Guys, those of you who are experiencing these issues, just start spamming them with emails. They're ought to break down at some point.

Seriously though, if they don't send an answer to you, say, in about a week or two, send an email again.
[HD2 General] Batas:
An e-mail? If I get my hd2 back with issues again, I want my money back.
[HD2 General] ReVolut1on:
Yep so would I. I've been through that mate and it's absolutely outrageous.

What I meant that those of you who haven't tried to exchange their phones or with some nerves left, try mailing or calling 'em. That's really the only way to get something out of these people.

My current phone BTW has also those brighter 'dots' in the screen and I haven't experienced any of these phenomenoms.
[HD2 General] Rydaro:
The support lady just told me to install the 1.66 ROM ...

Did anyone try this before and recognized any improvements?
[HD2 General] Batas:
No according to Ben66:

"just done updating to 1.66 official rom, i dont install custom roms till its fixed.

the 1.66 rom didnt change anything, still cant write with it properly (jumps while writing without beeing close to the digit it types) and it draws around alone in notes."
[HD2 General] racer211211:
I wrote to htc and send them some links to this thread and some youtube videos

they told me to update to the latest rom or call the company, that repairs htc deviceds.......

I told them ,that I have the latest firmware, but they do not answer to that ... they just have some usual sentenes, that they use.....

I don't understand that company......

Can YOU people tell if you have send in your phone, if it came back with the new screen? i would be happy about that.... i would send my phone in then
[HD2 General] dontcryjustfly:
Same here, wrote them two times at begin of january and got the same answer like you.

"Update your device to newest firmware, install all updates on support site, don't install programms and tweaks cause it can affect the working of the devices, do a hard reset and bla bla bla"

I wrote them all infos what i have tryed and that it brings nothing. I gave them also the link to this thread and to the videos...but no comment to this but my problems are unknown to them.
[HD2 General] Ben86:
i have the 1.66 installed and well its different but i still get the shaking effect almost all the time but it stops for a moment when i turn off the sreen for a moment. i still get the ghost typing and it annoyes me when it closes the keybord while writing. im sure this got to be a software issue because switch off the screen takes effect. but the problem i got with my first hd2 (touch left corner on bottom screen starts drawing.

i wait for one more rom update by htc and that should not take too long. if this wont change anything i will buy a non htc phone which will work better. never had so many problems with one phone.
[HD2 General] Batas:
This happens with your new phone? Damn! I don't think I have the patience to wait for new roms that takes forever to come out.

If my phone comes with problems, I will ask my money back! That will be a problem too.
[HD2 General] DuoM:
Well this is bad news. I was hoping that they had a handle on these problems but it's starting to look like the HD2 may never be fixed. I'm going to wait and see what MS have to say about the future of WM next week at MWC and I'll also wait and see if HTC can fix the HD2 in the next few weeks but I won't wait much beyond the next ROM upgrade.

If not then I guess it's either the Acer neoTouch or maybe even the Blackberry Storm 2 for me.
[HD2 General] adchesney:
Dear Folks,

Third NEW unit arrived yesterday - and it works just fine :-)

As observed by other folks, one can see very small dots (160 in all) when the unit is off and the light just catches it.

I am HAPPY

Many thanks - it is just a shame that unlike Toyota (I also have a Prius), HTC openly admit their problems and recall the duff units.

Regards

ADC (Yateley, UK)
[HD2 General] Ben86:
you did not seriously count the dots, did you? xD

but ... congrats to your working unit :) im also waiting for my third replacement, maybe the 3 is a lucky htc number xD
[HD2 General] XTREEM|RAGE:
Well then I think I will mail HTC, of the ghost typing that I have :/.
[HD2 General] Batas:
3rd replacement? Oh man... I didn't get the first replacement yet! XD

Thanks for giving me hope guys! lol
[HD2 General] racer211211:
I have just got an official statement from the company that repairs htc devices in germany.

They say, that the reason for this bug might be, that the space between the display and the touchscreen is too small.

it is a hardware issue then.

send your device in and get your screen replaced - at least that's what I do... but not at the moment .... gonna wait few days .... cause I need my phone now...

To be sure, that in your country the bug is known... write an email to the place where htc lets their devices be repaired ... in Germany it is:

arvato services solutions

WA6 / Abt. TSC / z. Hd. Maik Richter

Dieselstr. 70

33442 Herzebrock

And they already know about the bug -- so be so kind and odn't spam them :D - they are really nice

Wich you people good luck with your devices and you can post here, if this information helped you and if your device got properly repaired.

By the way - if you got the information, that your sevice point knows about the solution and will replace the screen, be sure, that you describe the bug on a scheet of paper and send it in together with your device and tell them that you wish that the display gets replaced for a new one....

GREETZ
[HD2 General] Rydaro:
I just got my exchange unit. Well as far as I can see right now it's better outdoors now. I will try a lil bit more and if it's still annoying I'll go for unit 3 ;(
[HD2 General] racer211211:
any changes with unit number 2? let us now...