yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch Q&A, Help & Troubleshooting] terwax:
Risk, you are the man. please resolve this. I had my phoen rooted to modaco and al though i unrooted, i could not go back to telus RUU and even got on official 2.1 only to see it get worse (i was 1.5 official and upgraded)

If it works, please explain everything so i can do it as well.

For me, i can use many options but sometimes in few applications, or most, bottom screen isn't responsive. So i assume this is software as it works otherwise

What should i do?:S
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
I just ordered the part so it would take some time before I could see if it works...

But when ill do get it ill let you know if it works
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
I Think they comes as one piece...

what is the chip connected to the flat cable that comes out of the touch surface ?
[Hero, G2 Touch Q&A, Help & Troubleshooting] steven_lcs:
hi, I face the same problem after updating to android 2.1. The bottom of screen is not responding and even I tried typping, it's slow!

I've never encountered problems like that...and I'm trying to get my hero rooted, but it fails. Do anyone here have the solutions? or I should sent it to HTC.

Last, please confirm me the following items are for Android 2.1 HK-version Hero?

Firmware version: 2.1-update 1

Baseband version: 63.18.55.06PU_6.35.15.14

Kernel version: 2.6.29-36d5cb8d, htc-kernel@and18-2#1

Build number: 3.34.721.1.CL194466 release-keys

Software number: 3.34.721.1

Browser version: Webkit 3.1

Appreciation!
[Hero, G2 Touch Q&A, Help & Troubleshooting] etherspin:
weird.. I've had this intermittently for about 3 days,on and off, on and off!!

im on a superhero 2.1 rom..
[Hero, G2 Touch Q&A, Help & Troubleshooting] etherspin:
ok guys, now Im seriously asking for anyones help.. I have no idea how to resolve this, since yesterday it is affecting the entire screen, it can recognise no taps, some swipes, i can swipe down to unlock it about every 1/4 times ..

Im on amon ras recovery rom and the superhero android rom ... Im still under warranty BUT i dont think there is anyway for me to return to stock before sending back..

if i do return to stock (cause the recovery rom lets you use scroll ball and hardware buttons to make selections) I still wont be able to type in my gmail details to make the phone boot up properly into stock android so it will be clear that i managed to reset the phone which is probably evidence of having rooted it anyway!!

I would love any advice on this .. please :o
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
have you tried to recalibrate the touch ?

Menu > language & Keyboard > touch input > text input > reset calibration (or) calibration tool
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
I have examine my HERO with help of a painting applications..

it looks like i have problem too... maybe more people have a dead areas but they are not aware of it...

I have tried few tests, and I have some conclusions..

When I lay my HERO on the table, not touching it, both sides of the touch surface, about 1cm from each side, does not responsive.

if I slide my finger from this area toward the center, it being responsive from about 1cm from the edge.

but if I slide from the center to the edge, its sensitive all the way.

If I touch the METAL FRAME with my other hand, the touch works great, no dead areas, and it sensitive all the way.

try working with the phone while its connected to the original charger.

I've found some info that clarify the problem.

http://xdaforums.com/showthread.php?t=673330
[Hero, G2 Touch Q&A, Help & Troubleshooting] etherspin:
yeah I powered it off for 20 min then recalibrated but I discovered i can make it work again momentarily by leaving it turned off for five. seems also to resume for a bit when pressing the frame.im really perplexed...

im wondering if any aussies know of place in melbourne to get a screen replacement, htc australia said they wont do it cause its a hero from airtel (indian stock)...
[Hero, G2 Touch Q&A, Help & Troubleshooting] juno360:
I've just started having the same problems everyone is describing, it is in warranty but I need to find the receipt!

Maybe it'll be useful to list certain info that could have led to this happening so that we can narrow to probable causes + know what to avoid:

- Installed 2.1 (Villainrom) + latest radio - No overclocking

- Heat: Played on a gameboy emulator which heated the phone up quite a bit

- Charger: Stopped using the HTC official USB to mains charger, used a SE one instead because it was a bit smaller

- Have had the phone for about 9 months
[Hero, G2 Touch Q&A, Help & Troubleshooting] etherspin:
sounds similar to me,im getting the screen replaced at a local shop rather than do a warranty claim as i know how long that would put me out of action, i recently put sensehero on and was in the 500-600mhz range for overclocking .. had mine 9 months also
[Hero, G2 Touch Q&A, Help & Troubleshooting] juno360:
I've managed to make the problem stop (mostly) by switching back to the original charger, still want to send it off to HTC before the warranty expires though
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
my HERO is about 9 months also...

I Dont use the original charger, I use some older Original Charger by MOTOROLA

some reports says that while their HTC connected to wall charger it is working normally.

are you saying that using the original charger eliminate the problem while it is not connected to the wall ?
[Hero, G2 Touch Q&A, Help & Troubleshooting] terwax:
Installed 1.5 some weird rom. Overclocked once or twice but don't think it never worked

Heat: went over 55c when was on phone with gf while it charged

charger: sometime used the other charger and i noticed that once i charged on this dock, i didnt recharge until bat died for 3 days (Didnt had charger) and suddenly middle screen didnt work either.

-Had phone since january but problem was there for long

Heating issue was for long.

Problems started to appear. Screen would work sometimes, specially after turning off and on (quick one)

When went back to stock (not the telus stock) and it still existed but after 2.1, there was no way of fixing it. Also used different charger.
[Hero, G2 Touch Q&A, Help & Troubleshooting] terwax:
any news from the guy who tried to change screen or whatever?

i will try to after the success. Guy around my city said, if its software issue, $40 and if hardware, $140. Can't be software, can it be? can it be battery issue?:P
[Hero, G2 Touch Q&A, Help & Troubleshooting] etherspin:
screen totally replaced, 160 aussie dollars,working like a charm now, dont know if its a design fault though, guess ill know after another 9 months if this one wears out!
[Hero, G2 Touch Q&A, Help & Troubleshooting] mach2005:
HTC returned my phone within 4 days. I think that is very fast.
[Hero, G2 Touch Q&A, Help & Troubleshooting] pulser_g2:
Did it come with 2.1 installed?
[Hero, G2 Touch Q&A, Help & Troubleshooting] juno360:
Generally it's increased the time the screen works but generally no it has not fixed the problem.

The common causes seem to be heat + using a 3rd party USB mains charger
[Hero, G2 Touch Q&A, Help & Troubleshooting] bibow:
it happened to me a few months ago. htc took care of it, and I got a brand new screen for free :D
[Hero, G2 Touch Q&A, Help & Troubleshooting] terwax:
Did they say what they changed?

I want to fix my phone but i don't want to pay $140. Anyone have idea what i need to buy from ebay?
[Hero, G2 Touch Q&A, Help & Troubleshooting] Hardice33:
Hey guys,

I'm in the US and bought an unlocked Telus Hero so it would work on 3G bands in the US.

Recently, I've been experiencing the same problems with the screen as mainly everyone else in this thread has.

There should still be warranty left on the phone, but who/where do I e-mail to get my screen repaired? Am I going to have to send it back to Canada or are they going to be able to fix it in the US even thought it's the Telus version?

Any help would be appreciated. :o
[Hero, G2 Touch Q&A, Help & Troubleshooting] StNickZA:
So it seems like this is a fairly common issue with the Hero.

But how many of you can say that it has happened to you TWICE now?! *raises hand*. Yes, this is now the second time my screen has failed on me, and I am really at the end of my rope here. The first time, I send it back to HTC who fixed it under warranty (things move slow here in South Africa, it took 40 days to get back to me!) Now, with about 2 months left of the warranty, it has broken again.

Yes, it's free to repair, but there must be a SERIOUS design flaw with these phones, and the downtime is incredibly frustrating!
[Hero, G2 Touch Q&A, Help & Troubleshooting] Abs.:
Are you using the original charger and cable?
[Hero, G2 Touch Q&A, Help & Troubleshooting] StNickZA:
Yes, but its also connected via USB for much of its life.
[Hero, G2 Touch Q&A, Help & Troubleshooting] playaz:
I've got the HTC Hero (or G2 Touch as its called on T-Mobile) and this issue with the screen has now happened THREE TIMES!! T-Mobile keep fixing it for free, and the bottom 'row' of the touchscreen becomes unresponsive within a few weeks of their 'repair'.

I've had so much downtime because of this, and so many calls getting nowhere with T-Mobile, I decided to leave but they decided to give me an early upgrade instead, won't be going for another HTC phones for awhile...

The problem is soooo common yet T-Mobile try to make it out that they've not heard of the problem....
[Hero, G2 Touch Q&A, Help & Troubleshooting] BoogWeed:
Happened to me too... I had to send it back for repair!
[Hero, G2 Touch Q&A, Help & Troubleshooting] AlvinPing:
Just wanted to chime in here-- I'm experiencing the issue as well (had the phone since launch). I don't recall ever having this problem before the 2.1 update came out, but it manifested itself a little while after we got the update. So, on a stock Sprint 2.1 ROM, the problem existed. I have since loaded Fresh's 2.1 ROM, and the problem is still there.

I played around a bit with Darch's OC kernel, but it wasn't stable for me so I reverted back to Fresh's stock kernel. The reason I bring this up is because Darch's OC kernel uses a different touchscreen driver than standard kernels. If this is a software issue, I may try the OC kernel again just to see if the alternate touchscreen driver makes any difference... this is, of course, assuming it may be a software problem (which seems unlikely at this point).

For me, not only am I getting an unresponsive lower half, but also mis-registered touches. For example, pressing A will hit the Close Keyboard button; G will hit space, L will hit enter, and other weird anomalies. Sometimes scrolling will do a pinch zoom, which really sucks.

I have found if you really need proper touches and don't have time to reboot the phone (which usually fixes it for me for a few hours, at least), take off the back cover. Somehow this seems to help-- I'm guessing it increases chassis contact points with your hand(s) thus creating a more solid ground, one that "overcomes" whatever issue is causing these problems. I've had that quick fix work for me a number of times, but unfortunately keep using it like that and the problem soon comes back - cover off or on.

HTC build quality... kind of disappointing me at the moment. I'm scared to upgrade to an EVO - leaning towards the Samsung Epic, if I do upgrade anytime soon.
[Hero, G2 Touch Q&A, Help & Troubleshooting] etherspin:
thats pretty much exactly my experience, same potential cause/series of events leading up to it and same symptoms
[Hero, G2 Touch Q&A, Help & Troubleshooting] astrodomine:
had the same issue with my phone, definitely not software related, had to get the screen repaired 2 times in a gap of 2 months.

Seems to be OK now, but i get the same problems mentioned by AlvinPing. Mis-clicks, delayed responses, also when I enable GPRS, the screen tends to auto move towards right, if I open the menu, it starts scrolling to right, this problem was there with 1.5 and still there with 2.1 official rom :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] hagbard2323:
I've also just started to get the same issues. Started a couple of weeks ago and at certain times of the day the bottom of the screen just wouldn't work. I initially thought it was only happening when the battery temp rose to above 34-36 degrees. Then it started happening at lower temperatures. Now it happens all time time completely at random. Sometimes it will work for an hour or so, then stop working again. I'm also getting mis-registered touches, so pressing the middle of the screen will then register the press at the bottom.

I emailed HTC and they suggested doing a hard reset but I don't see the point as it seems clear from these posts and many others online that it's a hardware issue. I'm in the UK so I have to call them and they will send UPS for a collection.

Just need to put the old firmware back on first....
[Hero, G2 Touch Q&A, Help & Troubleshooting] AlvinPing:
Hmm. Just realized this is the forum for the GSM Hero. Oops! I'm using the Sprint-branded US CDMA Hero. Nevertheless, it seems quite clear they're built with most of the same hardware, as we're all experiencing similar symptoms.

I downloaded an app called Multi Touch Paint just to see where exactly the screen is registering my touches. It's pretty interesting... (Free app, give it a download, enable Kids Mode to make things easier to see [Kids Mode will automatically change colors/brush size whenever you lift off]). The top half of the screen registers taps, lines, and two fingers nearly perfectly. The bottom half, on the other hand, will draw vertical lines when tapped, and will often register two touches when drawing lines, or draw diagonal lines instead of straight ones. Ugh.

At least the bottom half of the screen isn't all that important. It's not like that's the exact spot where the keyboard pops up or anything... :rolleyes:
[Hero, G2 Touch Q&A, Help & Troubleshooting] hagbard2323:
After spending half the night trying to downgrade my hero to 1.5 on a linux netbook, I finally got it figured out and HTC are collecting the phone shortly.

The OpenRUU scripts didn't work for me, but I was able to rename the rom.zip that they did create to HEROIMG.zip and then flash it in fastboot.

Has anyone had any issues with HTC after returning a phone that's been rooted and then downgraded? I certainly can't see anything that indicates it's been rooted, but have no idea what kind of diagnostics they can run on their end.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ratratrat:
Same Issue here

I had the same problem here a month ago. Sent it back to HTC for a fix.

Apparently after the fix. I was able to press my screen when the phone is lay flat.

I was not able to do it before the fix.

Maybe its something they put in after the fix. Hope its not coming back.
[Hero, G2 Touch Q&A, Help & Troubleshooting] AlvinPing:
So here's something a bit odd... For the past three days (a lot longer than usual), my screen has been working absolutely perfectly. Thinking about what I may have done to "fix" this, I realized this: Three days ago, I allowed the battery to run down completely, to the point where it shut the phone down. A full recharge later and everything was back up to speed.

I can't even remember when I last ran the battery down to completion-- it's been that long. The only connection I can make to it potentially resolving the screen issue is that the full discharge enabled the depletion of a residual electrical charge that was affecting the capacitive coupling of the display.

I'll report back if (when, more likely) the screen starts acting up again, and attempt the battery depletion again to see if it actually does do anything beneficial. In the meantime if anyone wants to give it a go, report back and let us know if it does anything for you, even if only temporarily!
[Hero, G2 Touch Q&A, Help & Troubleshooting] hagbard2323:
How long did it take for your repair? Mine went back last week and the tracking still says it's being delivered to the repair centre.
[Hero, G2 Touch Q&A, Help & Troubleshooting] thantos2024:
Hi all, have experienced this problem for my self, bottom half - one centimetre of the screen doesn't respond to touch input but touching top edge of screen seems to fix it.

I can defiantly confirm that this is caused by the top edge of the screen lifting ever so slightly from the frame, (in my case it was sitting less than half a mm proud on the top right corner).

I have now fixed my phone perfectly, with full response restored over the entire screen, I will explain what I did.

Be-warned that there is risk to this, take care while following instructions and if you have any doubts then dont try it.

I take no responsibility for any damage, this is something to try if you have no other options​

To restore my screen to full working order, I took My wife's hair dryer on a medium heat setting and, after removing the battery and sdcard, used it to heat up the top edge of the screen to warm up the adhesive behind it, take care here as you need to heat it enough to make sure the heat penetrates to the adhesive but not so hot that you run the risk of burning anything internally.

Once you've done this you will need to clamp the top edge of the screen down for a while, to do this I used a wooden ice lolly stick cut to width then clamped it at each end of the screen and then left it over night.

Hopefully this will help some of you out there to get your screens back rather than spending money on replacement screens, although of course if your still in warranty then you may perhaps be better off sending it in for repair before you start cooking it ;)

Hope it helps and any feed back on peoples results would be handy.

Oh and I've also noticed that this has also fixed the issue of sitting the phone down on a no-conductive surface being able to scroll the screen etc.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ratratrat:
@hagbard2323

My hero got back to me in four days. Very quick service.

They pretty much changed everything including the metal frame and all the

buttons. I have always wanted to get rid of the dent i made on the frame!!

Soooo pretty sweet. Almost like a new phone. As for the service tracking, Its

pretty useless. Just tells you 2 things, 1) Repairing 2) its done. So don't expect

anything in between.

Hope you get one of those Full Service as well.
[Hero, G2 Touch Q&A, Help & Troubleshooting] no1male:
Started getting the same issue today.

If i hold the top right hand side of my screen in gently, the bottom dock on Launcher Pro starts scrollng.

Since ive had the phone well over a year i doubt im under warranty :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] hagbard2323:
I've had confirmation it's now at the centre, so here's hoping I get it back in the next day or so. My phone's nearly mint (I never put anything else in a pocket with it) so the only scratch is on the power button. Still, if they want to replace it all I won't complain!

Do you still have the box? I dug out the warranty sheet for mine and it says it has a 24 month warranty.
[Hero, G2 Touch Q&A, Help & Troubleshooting] no1male:
Yeah still got the box, emailed HTC and they have said it is under 24 month warranty.

Typical thing is when i woke up this morning for work at 1:55am the phone was working perfectly and has done all day lol
[Hero, G2 Touch Q&A, Help & Troubleshooting] mach2005:
Thats logical because these well known Hero screen issues apear when the screen gets warmer from using it.

When you have even the slightest respons problems, send it back for waranty!!

Send from Froyo Hero using XDA app.
[Hero, G2 Touch Q&A, Help & Troubleshooting] yfaykya:
Thanks thantos..

I have not done this but have tested it by pushing the top of a screwdriver near the top of the screen and I was able to use handcent to compose a message (ie. bottom of the screen). One thing confuses me though - the launcherpro icons at the bottom of the screen work fine all the time!
[Hero, G2 Touch Q&A, Help & Troubleshooting] Terpsi:
Hi all,

Glad to see I'm not the only one with this issue although its a shame to see so many people have been affected by it. I got my phone November last year and had no issues with it whatsoever but over the past couple of days have been experiencing similar issues to what everyone else is having.

I'm going to send it back as I've tried everything to remedy it (other than hair-dryering it!) however my question is do you think i should flash it back to the original T-Mobile rom if I send it back? I currently have FROYO_2.2_elelinux_v1.6 on there.

Thanks
[Hero, G2 Touch Q&A, Help & Troubleshooting] pulser_g2:
Yes, flash an ruu before sending it back definitely :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] hagbard2323:
+1 for flashing original ROM. The T&Cs they send for you to sign before collection state that using 'illegal' software invalidates the warranty and they will charge for the repair.

Just a word of warning if you are sending it back in the UK. I had to wait 2 and a half weeks to get my Hero back, and unlike ratratrat (who got his back in 4 days) only the screen was replaced, fascia and keys were the same.

I had to call HTC constantly to chase it up and was only told when it was ready for collection that they are quoting a 14 working day turnaround. Admittedly some of this is UPS' fault as it took them 4 days from pick-up to deliver it to the repair centre which is less than 2 hours drive away. I think I would have had to wait a similar amount of time for them to pick it up once it was repaired, but I called and complained and they eventually got it back to me the next day.

Based on the level of service I've had, I told them I wouldn't be getting another HTC phone in future.
[Hero, G2 Touch Q&A, Help & Troubleshooting] bunt83:
I had this issue after upgrading to 2.1. I couldn't understand how it could be a hardware issue as it ONLY started after upgrading...

A few of my friends have had the same issue also after upgrading.

However, after suffering for about a month, the problem seems to have resolved itself.

I haven't replaced anything or re-flashed. So I guess it isn't hardware related as everyone here seems to think!
[Hero, G2 Touch Q&A, Help & Troubleshooting] dangerousp:
maybe it's in your case not hardware related.. in my case it really was!
[Hero, G2 Touch Q&A, Help & Troubleshooting] zothoaimai:
Thanks man ! I could say this actually fix my hero. But my method not exactly the same as you. I have issues with the bottom of the screen too, my cure is use a ironer to warm up a t-shirt, and use a finger to press that hot tshirt area to the bottom edge of the screen ( left side). It worked like a charm, the touch feature is as new one now. Before that I have tried it with the top edge but it didn't work.

I repeat that I press hard in the edge(the black part), not center of the screen.

I think the edge of the digitizer have problems when the phone is use for a long time, maybe the adhesive is dried or some water stuck there? the heat do something with the edge and it is cured...

Maybe a long charge heat up the phone and have some similar effect...

1 day has passed and the phone is still still ok... hope the defect won't come back.
[Hero, G2 Touch Q&A, Help & Troubleshooting] anwoe:
I have had similar issues with the phone this will be the 3rd time the phone will be sent for repair .. do you guys only use the original charger ( not a standard mini usb cable ) I think the defect starts after I use a standard mini usb car or a standard mini usb cable.. can anyone confirm this??

Have tried the ironer method to heat up the bottom of the screen.. but with no results thanks for the tip anyway..
[Hero, G2 Touch Q&A, Help & Troubleshooting] maxmetal89:
hello people, i have the same issue, but it started only after my hero had fallen from 1 meter high! so i think the digitizer is broken because the phone doesn't look broken but it has other touch problems! did i need to change the glass and the digitizer? i will be happy to receive some ideas from you. sorry for my poor english, i write from italy :) thank you