yashsingh1/xdaforums huggingface dataset:
[HD2 General] jonbaker76:
I have now fully read this entire thread and although I posted my own thread about my problem it is more relevant to this thread:

I had this problem but the screen wouldn't wake up and even after soft resets it wouldn't even boot! Hanged at the rom info screen and if left, there would be flashing boxes around the screen!!!

Even after hard resests it still wouldn't boot giving the same result. After leaving it for a few hours it booted up from the hard reset.

That evening I flashed to the 1.66 stock rom and all semed well. The following day I was watching a movie and the whole phone crashed (movie paused with buzzing audio) took battery out and it continued to do the same thing even when playing music.

I took my phone back and they gave me a new one which I collected yesterday. I'm back on the 1.44 rom and I have no desire to update apart from fixing that damn outbox sms problem.

I am praying hard that I don't get this again with this unit. This unit doesn't have the crackling on phone calls that is the subject of other threads so I think some of these HD2's have hardware issues. I seem to be the only one who has had the audio crash and flashing boxes on a failed boot so I'm hoping that I just had a really duff unit, however, it all started with the 'sleep/standby of death'

So far, for things to try for users that are getting this 'standbye of death' problem are (all gathered from this thread):

1). Install memmaid and follow settings provided by beards & WB

2). Disable the alarm (use g-alarm maybe)

3). Turn of Facebook updates

4). Turn off weather updates

5). Turn off internet time sync

6). Wait a while before soft reseting, it may wake up

Maybe beards could put the memmaid settings in the original first post and my summary list above for reference of new people getting the problem.

If you ask me it's a hardware fault, just a gut feeling, but what do I know, I'm a N96 expert! Had to be to get that phone working right, can't believe I'm having to go down the same route with this phone but I guess if you want a phone like this then you have to know it inside out!

EDIT: just seen that beards has put the settings in the first post, nice one :D
[HD2 General] Noam23:
I'm pretty sure this is ROM related.

I used the stock Arabic 1.66 ROM for 2 weeks, zero problems.

48 hours ago I've changed my ROM to Leo Lite V2.5 (and radio to 2.08), and several hours ago got my first sleep of death.

This is definitely ROM related.

Edit:

Jesus just had another sleep of death. I'm reverting back to my former ROM this is intolerable.
[HD2 General] Noam23:
I think that the sleep of death problem is caused by utilizing the 576MB RAM of the HD2. The extra RAM you get is damaged. This is why the problem mainly happens for people with new ROMs, those which utilize the 576MB. Also, this is why Memaid work to solve the problem for some - it frees memory, and hence there is less chance that the bad memory (the extra one that you get with the 576MB RAM) will be utilized.

Don't understand how nobody thought of this before.

Edit:

I went back to an older Radio that does not allow 576MB RAM (didn't change ROM). Will see if sleep of death happens again.
[HD2 General] tsttse:
nice theory noam23... i was on 1.48 which doesnt have the 576mb and i had no problem with dead sleep.... now i upgraded and I am hitting the problem... but to be fair, i have since turned off HTC sense and am using windows default theme, I have not had the dead sleep problem for 2 days.,,
[HD2 General] Beards:
Sorry to bury this theory Noam23 but when I used to have the freeze issues I was on the stock 1.48 ROM.

The only thing which has changed it for the good is the use of MemMaid.

It may be an added problem to those who have a later ROM that utilize the 576MB RAM but for those on earlier ROM's the freeze can't be linked sorry. :)
[HD2 General] Beards:
Jon,

Thanks.... I've added the six tips you recommend in my opening post. :)
[HD2 General] gadgetwizard:
Nope, sorry noam23 i too was on the stock ROM when my problem started. I upgraded to 1.66 because i thought it would fix the issue. It did not.

So far only the fixes listed elsewhere have cured this problem for me. I am now running S2U2 as well and have had zero crashes.

I'm now luvin my HD2 more each day.
[HD2 General] gadgetwizard:
Spoke too soon.

Guess what i woke up to this morning? Yeah right a blank screen of death.

Removing the battery fixed it.

No changes to the device other than S2U2 which was installed days ago.

No changes to the Memmaid settings.

No apps installed.

Back to the drawing board then...
[HD2 General] Beards:
Damn.... Had you down as one of the successful one's there gadgetwizard.

Time to get........
[HD2 General] tsttse:
unfortunately my fix right now is to disable htc sense and use windows default theme... i have gone 3 days without a crash... before when i upgraded to a new cooked rom (with or without mtty), i was getting the wake up death every couple of hours... I didn't have any problems with the stock 1.48 rom though. and yes i have tried memmaid, it just delays the inevitable...
[HD2 General] Beards:
If that being the case then we would presume the fault in your case would lay with Sense.

What we now need us for another user who has the problem to try not using Sense and see if they have a similar improvement.

It would then be nice to have a build up of evidence to put forward to HTC. :)
[HD2 General] tsttse:
unfortunately my case wouldn't stand because i am using a cooked Rom with 576mb... and there were no problems with my stock 1.48 rom...
[HD2 General] mynamesteve:
Hi there I mentioned this 'fix' a few pages back maybe it has not been seen.

ive been using titanium for about a week now with no problems i was getting the blank screen 1 or twice a day.

Hope this helps.
[HD2 General] Beards:
Yes, happy you are using a cooked ROM.

What I was trying to get across was it looks like the problem could lay with Sense in some form or another.

Granted it did not happen to you on your stock 1.48 but it did on mine and a few others.

Later ROM's though could have magnified the problem.... and that is why I am suggesting maybe those who have the problem try using their HD2's without Sense to see if we can build on a pattern. :)

Sorry, I missed your post... I'll have a dig back and read. :)

EDITED:

Thanks Steve, I found your post.

This now does look more towards Sense being the culprit..... cheers. :)
[HD2 General] Beards:
Just updated Post 1 with

Edited 03 25 Feb 2010

This gives information on Sense being the possible culprit and recommending those with the problem to try using their HD2 without Sense. :)
[HD2 General] :
It 'is' Sense. The plain vanilla WM is OK on any LeoLite ROM.
[HD2 General] jonbaker76:
How come, if it is sense, not everyone gets this problem. I'm no tech wizard but i can't get my nut around it. Down to individual settings ??

I got this after 1 week of ownership. I'm coming up to the 1 week again with my new handset (as i took it back) and i'm just waiting for it to happen, it's not nice lol
[HD2 General] compact_bijou:
I've experienced this lockup twice. Both in the same location, both times there was a loss of cell signal for a while.
[HD2 General] cozzykim:
I've had the lock up 4 times, once 3 weeks ago when the lock screen was disabled, I think after installing the Touch X Taskmanager.

Then 3 times in 2 hours after installing BSB Tweaks the other day.

I've since uninstalled BSB Tweaks as a precaution (not enough evidence to convict ;) ) and haven't had any more lockups.

I've just tried letting the phone standby while in a home made Faraday cage to kill the network signal.

I did this 6 times and left the phone alone for 5 - 10 mins and it hasn't locked up once.

This problem feels like something to do with the autolock to me, sometimes it doesn't work and needs to be reinstated from the "long press end key", sometimes it does work reliably.

Either way it's my prime suspect but, being a diagnostic engineer, I know it doesn't pay to jump to conclusions. ;)
[HD2 General] tsttse:
ok... I got another lock up last night even with HTC sense disabled... I had my phone on for the past about 36 hours. I am running s2u2 and also HTC sense disabled... so i guess HTC sense only compound the problem, it doesn't necessarily cause the problem... I am a software engineer and this does smell like bad memory, perhaps 576mb is bad, perhaps some of HTC sense programs that are left over are bad? who knows... how can i disable the extra 128mb of ram?
[HD2 General] Indrid:
I've had no problems since disabling auto send/receive for my GoogleMail account.
[HD2 General] waynepyrah:
Anyone tried this update yet?

Doesn't give any info whatsoever!

http://htcpedia.com/official_rom_hotfix_feb_for_htc_leo_europe/soft/htc-leo-rom.html

Could it be the update fix???
[HD2 General] Beards:
Could you republish your link.....

The one you provided is a Bad Gateway.
[HD2 General] cozzykim:
The link works OK for me, here it is again:

http://htcpedia.com/official_rom_hotfix_feb_for_htc_leo_europe/soft/htc-leo-rom.html

It appears to be too big for a simple "hotfix", looks like a full 1.66 ROM??
[HD2 General] Beards:
Thanks... the Gateway Link is now sorted.

As you say, there was nothing wrong in the link which waynepyrah gave.

I'm in agreement with you though.... It's the same official ROM from HTC released 25 Jan 2010 for WWE.
[HD2 General] wigwam12:
I had another one today - ironically again when at someone's house and intending to show off the phone!!!

Anyway a quick remove and reseat battery and it was fine but I saw that I has an sms and email waiting.

I had very good HSDPA signal at this house too
[HD2 General] Lio:
I had lockups by every incoming call only when in a certain area with HSPDA connection. When there was no HSPDA but only GPRS available then there was no lockup.

Can any of you check if this happens only when in areas with HSPDA connection?
[HD2 General] mcguirestick:
I hope i am the only one to go to the next stage of this problem!

I have 3 x Hd2's..2 orange France 2 months old, one O2 UK one month old....

The first orange france phone started locking up...or powering off after a few weeks of having the latest dutty rom...the power off problem was resolved by just rebooting...then that stopped working and the problem became more frequent.....several times a day....and needed a battery flip, but that worked...in annoyance i tried the latest rom...sadly this time it will not power up again regardless of what i try.....

My second orange France HD2 is now starting to do the same thing, albeit a month later....is this a software bug or hardware?

By the way, just to be complete, i have tried everything to power this thing up and nothing works...even when i stick it in the charger, no led comes on at all.

Any ideas?
[HD2 General] Beards:
If it refuses to power even after removing the battery then the problem is more terminal.

Regrettably it would appear your only course of action here is to contact HTC.

Given your previous problem I can not imagine how low you must be feeling right now.:(
[HD2 General] pakure:
mine too

ok, so i bought this phone, had 3 freezes in two days, once when i got some sms and i tried to open it from the lock screen..it said some error,..and then the black screen. reinstated the battery and all was well.

the other time was when i used g-alarm.and tested the alarm..so removed it totally and installed klaxxon.

i do use auto update gmail, weather update -twice a day and also facebook sync

but with these on, and after switching off the native alarm and installing duttys task manager...no probs for 2 days now.

if it recurs, will try disabling autoupdates and fb sync

i have never used internet time update so far

i have also installed the updates from htc on sms and camera today........lets see what happens further.
[HD2 General] philakei:
I found that when battery capacity goes into medium or low state,the "sleep of death" happens more,try to keep capacity no less than 80%, it seldom happens.

what reason for this?
[HD2 General] zhix:
i seem to have this problem when the phoneis switching between HSPDA/GPRS.

Having said that, there seems to be mulitple reasons why the phone is locking up. Other reason seems to be due to the memory limitation which Beards have kindly provided the solution with Memmaid (check the earlier posts for his solution).
[HD2 General] tsttse:
i have upgraded to a new rom and my problem has once again disappeared...
[HD2 General] Beards:
.. For the first time in ABSOLUTE AGES....... it decided to Lock Up and Freeze last night.

I could not believe it... I have been clear that long I can't remember when it last did this.

The only difference I had was I used a different charger for the first time and when I switched the phone back on after charging and it sprang to life the time said 22:35 which was the exact time I put the phone on charge some one and a half hours back.

In other words it must of locked up immediately on charging.

Hopefully this was a one-off..... but I will try using this charger again soon to see if it reappears it's ugly head.
[HD2 General] gadgetwizard:
That's interesting, i thought i had the problem licked when my HD2 locked up. I do know that the battery capacity was 40% which is much lower than i usually let it go.

Beards, sorry to hear that your HD2 finally returned to the fold. You said you were charging it...do you know what battery level you had when you plugged it in? and do you usually get to that level? what charger do you usually use? I usually top mine up during the day with a USB cable and therefore it does not get much lower than 80%
[HD2 General] Isadora:
It's all really weird, I've had absolutely no sleep of death (touch wood) since I started using g-alarm instead of the standard one and running the daily clean with Memaid - I regularly let the battery go to below 10%, email and weather are on auto-update etc, it all seems so random :confused:
[HD2 General] Beards:
In this instance I used a USB Mains charger with a hardwired mini USB cable.

On the end I then place an adapter to convert the cable from mini to micro.

I normally use a USB micro cable or my Deluxe Desktop Cradle.

I never let the charge fall below 80% but in this instance I let it drop to 63%.

I'm looking into this and will be back sometime tomorrow.

However I do have a flight so that may interfere with my reply. :)
[HD2 General] pakure:
battery not problem

hey beard,

the amount of charge left in the battery is not the issue....i always let it go to 10% before plugging it in.........i have had no probs after installing duttys task manager and klaxon alarm (with the forcibly remove win alarm feature enabled)...........i still think its only the issue with the alarms/notification queues. sometimes i think it can also happen if there is a weak signal while connected to the net and the phone gets frozen between picking up Hsdpa/Edge/Gprs signals
[HD2 General] Beards:
I never said the problem was down to the percentage left in the battery....

All I was doing was answering gadgetwizard's question on what level was left when I recharged.

I have always repeatedly said ~ in my opinion the problem is down to several issues:-

Notification Calls

Alarms corrupting the system

Corrupt/Fragmented Memory

Poorly performing .dll files

etc.. etc..

That is why I recommend the use of MemMaid.

In this instance I found the culprit..... It was the Mini to Micro USB adapter.

How I found this was I remember when I was asked to carry out a check of my Deluxe Charging Cradle (there's an issue with the blue power light on the Mains socket coming ON whilst the USB lead is plugged into a PC. The query here is that the Mains socket is NOT connected to the mains electric grid but the blue power light is glowing).

My first check I carried out did not show the light on the Mains socket (it lights up blue) and that was whilst using the small adapter to convert the USB cable from Mini to Micro.

The second time I then tried was using a standard Micro end USB Cable.

This time the light on the Main socket came on (which I have now found out is correct and should happen).

In other words the Adapter was causing a fault on both the Desktop Charger and my HD2.

The Adapter has now been consigned to the bin marked..........
[HD2 General] memoalien:
Same happened to me !!

add me to your list, lol

i m using official rom.
[HD2 General] cozzykim:
Just had another freeze, no incoming calls or txts, battery at 90%, device went into standby/lock and wouldn't recover.

I note that a long keypress (power/end call key) would light the button backlight.

Tried connecting by Bluetooth, device not visible connection timed out.

Tried calling from landline, rings but no answer or response from the device.

Required a soft reset via red button.

I've downloaded Memmaid trial and PocketMax PM Clean to try.
[HD2 General] gadgetwizard:
Just been called on my office landline because the caller could not get through on my mobile.

I'm not going to insult your intelligence by telling you the next bit.

I've had enough. Tonight the HD2 is going back in the box. Time to find something else.

What a crying shame, i was really into this phone.
[HD2 General] pgamble:
Hi Beards

This has continued with me. I get a week with no problems and then it hangs .. very occasionally you hold down the call end / power button and the screen comes back on ... but usually nothing ... battery out time. Sometime it happens two or three times over a couple of days and then goes away again for a week or more.

I don't think it is anything specifically to do with any of the areas people have raised. I suspect there is a low level process which starts spinning and won't give the cycles for the device to come back on again. What causes this I have no idea but so many people are getting it, HTC couldn't possibly blame it on people's builds.

I know you had contacts at HTC ... have you managed to escalate and put people on the spot. This is far worse than the camera issue and I've not even seen HTC acknowledge it as something that needs to be worked on.

We need to get a response .. and any IN you may have could be the way.

Thoughts ?

Paul.
[HD2 General] Beards:
Hi Paul,

I'm away at the moment (just flown over to Canada to start a two week tour carrying out operations and presentations in Canada & USA).

Before I left I contacted HTC who at the time were extremely reluctant to escalate this problem.

However, when I get back I am determined to get them to look into this.

Sorry it's not positive news.:(
[HD2 General] mcguirestick:
Hi all....After reading the recent posts, i have come to realise that some of these problems could be Rom related, but there is a lot of uncertainty.

What i can say for certain, and i hope this helps, is that i have 3 phones, 2 from Orange France, so probably same batch and 1 from O2 UK.

The 2 French phones have the same ROM...they worked fine and then one started powering off more and more frequently until it would never power on again in any way, or even charge.

The second French phone has now started doing the same thing. I am re-installing the original rom so that if it continues i can send it back without the fear of the discovery of the HSPL. If it stops powering off i will know that it is a Rom issue.

The O2 UK phone has never had any problem whatsoever and has a cooked rom on it.

I will post the results after i have had the original rom on for a few days. Have had problems finding the original Orange France rom to re-install.

One piece of advice i would recommend is to change back to an original rom as soon as you see the powering down problem, in case it is hardware, and then test it for a week. If it is hardware, and eventually never powers up again, it will be too late to remove the HSPL otherwise.

As ever good luck!
[HD2 General] cozzykim:
This is interesting on another thread

I think I will install DotFred TM and have a play around, I know other people have been complaining about Live, I wonder if these things could be related?
[HD2 General] pakure:
no problems now for me............try klaxon alarm, switch oo all native alarms, install htc sms update.
[HD2 General] Chainfire:
Indeed it probably is Sense or Sense-related software.

I came from 1.43 ROM, never ever had this issue. Decided to upgrade to 1.66 a few weeks ago - but I disabled Sense almost immediately because I was testing some other stuff.

I hard-resetted this morning. Did not disable Sense. My phone now often refuses to wake up in a timely manner. Pressing the hangup button will light up the pad, and sometimes after like 20 seconds it will wake, but sometimes not. Automatically updating stuff like weather and such is all turned off, though I do have 4 mail accounts checking every 15 minutes.

Now here comes the real kicker - I loaded a "Leo" ROM on my old HD (1, not 2!) some time ago, and it had the exact same issue. I never connected those dots, but as the HD also had some other issues (connection drop at every incoming call - I assure you this is not very handy) and this is actually why I tried a different ROM, so I switched the HD for one of my other many phones and didn't think twice about it until now.

Unfortunately I am away for the weekend without my tools so I can't disable Sense and am thus stuck with this silly HD2 with issues.

On another note, I have also noticed times when the HD2 is being really slow, very slow screen redraw and such. When this happens (haven't investigated yet) this takes about 15 minutes to clear up. As my phone took 20 seconds to wake again an hour ago, I decided to try turning it off and on (suspend) to see how long the problem would last, and guess what, 15 minutes. So they may well be related.

Obviously I didn't read the bulk of this thread, so if I'm not saying anything useful, sorry :)
[HD2 General] cozzykim:
I think it's definitely useful, I've been too impatient to try this before and just removed/replaced the battery.

I'll try waiting for half an hour, if and when the device goes into the "sleep of death", and then try to bring it out of standby again.

Other people in the thread have reported that this sometimes works and the device wakes up normally.

Maybe this would support the theory that some process/service is intermittently hogging the cpu, someone suggested 'windows live'.

Possibly other sufferers could also try leaving the device for 30 minutes or so and see what happens?
[HD2 General] craigpyro:
Has anyone had any further progress with this thread? I am also still having the same issue.
[HD2 General] zhix:
okay, i don't know if this wil help anyone and improve this issue. I realise that my HD2 will consolidate a lot "dangling messages/emails" when i do an outlook cleanup in Pocket Mechanic (will try to do a screenshot later on). and i realise that when my unit slows down, it's usually directly proportional to the amount of such dangling messages.

I have been cleaning these "dangling messages" every other 4-5 hours or so and HD2 has been behaving properly without hangs and slowdowns.

after all these obeservations and playing with memaid and pocket mechnic, i am inclined to think (no concrete proof) that there is a mishandling of the memory/CPU resources by either HTC SENSE or some processes running in the background.

Frankly i do not know what the is next step .. continue to do these cleanups every other hour or just jump to Andriod.
[HD2 General] budley:
BLACKOUT

Put my HD2 on charge last night near the bed and could hear a crackling noise coming from the phone, checked the connection and went off to sleep.

Woke this morning and the screen is completely blacked out, battery out, soft reset etc.............. still not working, had the lock screen up once but the slide button wouldnt move.

The buttons light up occassionally but thats all.......... nothing!

I'm wondering if this problem has something to do with the electrical connection or a charging problem.

As it is i'm bricked!
[HD2 General] jonbaker76:
Put phone on charge last night, unplugged it this morning. The green light stayed on and it was dead :mad:

battery out, ok now