yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch Q&A, Help & Troubleshooting] azri:
work very nice thankyou
[Hero, G2 Touch Q&A, Help & Troubleshooting] forumache:
@ecu971 solution worked for me.

My HTC Hero started behaving like that exactly on its second birthday, at 9pm (exactly when warranty expired, it is awesome how precise HTC can design their glue).

You can see and fill how the screen on the upper left side was not flush with the metal, but a little ... out (I don't know how to say this in English).

A colleague at work brought the variable-temp heater (although the minimum temperature was 100C).

First remove the battery, it's LiIon, you don't want it to explode...

He heated it for 5 minutes, then we put a paper (not to scratch the screen), a coin (to focus the pressure point) and a lot of books (and a computer on top.... really).

After 20 minutes, we powered it up and it worked... kind of.

The bottom worked perfectly but also every push on a column registered at the bottom of the device, same column.

Ok, we thought we exercised too much pressure.

Back to the heater, heat it for 5 minutes and then let it cool down, without nothing on it.

Then, after twenty minutes, it worked perfectly :)).

I guess we can call this activity "out of warranty screen calibration procedure".
[Hero, G2 Touch Q&A, Help & Troubleshooting] s3ign3ur:
decked for life
[Hero, G2 Touch Q&A, Help & Troubleshooting] groovegsus:
no change for me with this radio
[Hero, G2 Touch Q&A, Help & Troubleshooting] eksces:
I have a bit different problem. Mine screen is working ok but the 2 times. 2 weeks ago for a day and yesterday for few hours. (Warranty ended in September :(

The screen becomes totally unresponsive except the bottom. the only part that works is 3 buttons in the sense roms (apps,phone,+). If i press somewhere above it still taps the one in the bottom. What i mean is - when i tap the right upper corner of the screen the "plus" button will go green and the menu will open. if i press anywhere vertically but in the middle horizontally - the phone app will open, the left side - the apps menu. Don't really know if it is a fault of digitizer? why does it happen for a while and then its ok?
[Hero, G2 Touch Q&A, Help & Troubleshooting] windrider42:
Bought a Digitizer off ebay and followed a youtube video on how to replace.

Working great for a week now. Thanks for this thread. It helped me out.
[Hero, G2 Touch Q&A, Help & Troubleshooting] eksces:
Also bought mine $16 digitizer from ebay a week ago so i'm still waiting for the mail. Hope it goes as it should and i'll have my hero working properly again. Will update when i get it.
[Hero, G2 Touch Q&A, Help & Troubleshooting] eksces:
Does it still work mate?

got my touch screen today but it has no adhesive tape on it. Will there be enough of it left on the housing when i push the old one out? Wouldn't it be better to remove the old adhesive and put a new one? Maybe that would prevent the problem from repeating? What kind of adhesive should it be? regular "uhu" double side tape? or maybe some special conductive tape or glue? thanks for help!
[Hero, G2 Touch Q&A, Help & Troubleshooting] MicaH_Z:
Got mine working

I recently bought a digitizer for my hero on eBay for €11 (about $15). It took me half an hour to put it in but it works again. I used a hairdryer to soften the adhesive so I could push the screen out of the front cover without messing up the adhesive tape. I was able to reuse the adhesive. just press the new screen on the warm adhesive until it cools down. Test if it's sticky enough and enjoy!
[Hero, G2 Touch Q&A, Help & Troubleshooting] yasi_rizwan:
This happened to my Hero as well. Bottom of the screen frequently became unresponsive. It once frustrated me when I was trying to call in an emergency. So I stopped using my Hero and got a new SGS1. Today, after reading that so many of us are having the same problem, I browsed through the posts and read about the "Hair Drier" method. I observed that my Hero's screen was a little out of frame from the upper right corner. I had nothing to loose, but I do not have a hair drier readily available. So, taking the idea forward, I used iron! I set it initially to a very low temperature and then increased the temperature untill the cloth I was tying it on was difficult to touch. Then I put the cloth on Hero's screen (remember to take out the battery first) and put it on a table facing up. Then I put the hot iron on the screen and pressed it evenly on both upper corners of the screen. I kept on doing this for 5 to 10 min and constantly checked the temperature to make sure it is not unbearably hot. After that I observed that the screen looked more fit with the frame. I left it to cool for a while. When I turned it on, HURRAY everything is working fine.

Thanks to everybody who led to this idea. Please try this at your own risk. Do it only if you are ready to loose your device permanently if anything goes wrong.

I am loving my Hero again, updating a new ROM on it. I will go to my kid.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Tenpin:
H'm.. three years down the line and not a single problem with my screen, strangely.. since many of yous seem to have issues with yours :/
[Hero, G2 Touch Q&A, Help & Troubleshooting] yasi_rizwan:
I am pretty sure in my case it was because of falling down multiple times on upper corners. I can see the damage on both upper corners. Mine was used pretty roughly. My small kids used to snatch it from each other while playing games and falling down was not unusual.

No complains to the Hero manufacturers. I was pretty happy with it. I'll be more happy if they could make smart phones more durable considering kids scenario :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] lobedoc:
The hair dryer method worked for me, thx! :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] windrider42:
Sorry for late reply. I didn't have notification on. After I heated mine in the oven on low for 5 minutes to remove it in the first place, while it was still warm I put the new one on and pressed firmly for awhile.

Its still good now, and now the phone functions like it should.
[Hero, G2 Touch Q&A, Help & Troubleshooting] m4co:
Haven't read the whole thread but I thought I'd leave my experience here.

I had this problem a few years ago and it was a hardware mal function. Nothing to do with ROM or software. Send your phone to repair, mine was in support and they fixed it for me. They also sent me a second battery..don't know why :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] eksces:
:D maybe they've sent one without battery to someone else ? :eek:

The heating worked for my Hero that the whole screen is responsive again. So the new digitizer waits for its turn on the shelf. The only problem i have is that the hero scrolls down or right just by itself. Have no idea if it is still fault of digitizer or maybe the trackball or maybe something else? anyone have ideas how to test it?
[Hero, G2 Touch Q&A, Help & Troubleshooting] FreXxX:
Is this the problem you all have, or might this be software only?

http://www.youtube.com/watch?v=why5e2AfWxc
[Hero, G2 Touch Q&A, Help & Troubleshooting] windrider42:
Thats what mine did, and especially on keyboard. It was like a ghost in there.

Replacing the digitizer fixed that for me. Plus everything just worked better.
[Hero, G2 Touch Q&A, Help & Troubleshooting] emteka:
Hi, I had the same problem.
[Hero, G2 Touch Q&A, Help & Troubleshooting] paraponzi:
me too...tried everything, from the hairdryer to the iron, but unfortunately after a transient better response (but not perfection) the problem is back...so i've just ordered a new digitizer on ebay :P if it works, good i can keep the telephone, if not, well i paid the digitizer just 10 $ so at least i will have fun disassemblying-reassembling the device :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] paraponzi:
digitizer arrived (took more than 1 month :eek:) , installed and now everything is fine :victory:
[Hero, G2 Touch Q&A, Help & Troubleshooting] marcovtwout:
Eventually mine also got fixed, but not before the digitizer was replaced.

After the 4th return I could exchange it for a 2011 Xperia.. :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] nee22:
Radio Update

My hero has been dropped multiple times the poor thing is full of dents, but I have had this problem for the last 6 months I knew it was not hardware on my Hero as rolling back cured it.

The radio update was what I needed. :laugh:
[Hero, G2 Touch Q&A, Help & Troubleshooting] christina28:
Looks like a quite common issue.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Gygabite:
My friend has a Hero and today, the left and bottom parts of the screen stopped responding (~ 0,7 cm thick).

It has an invisible shield over it, but that shouldn't affect it. Its really annoying because it cannot acces the menus from the home screen and also it cannot press several keys of the keyboard. I tried to press gently the screen edges but that did not have any effect. Sometimes it works, by sweeping the finger from a working area of the screen to the non-working area.

So by taking it to the warranty, the screen is changed and the problem is solved?
[Hero, G2 Touch Q&A, Help & Troubleshooting] liorry:
Same problem here... hope HTC will be able to help as I'm from Israel and bought it from UK :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] StNickZA:
My phone just started experiencing the same problem. The bottom 1cm or so of the touch screen is unresponsive.

It certainly does feel like a hardware issue, but what's strange is that it just happened whilst flashing a new ROM, so part of me wants to believe that it's software related. :(
[Hero, G2 Touch Q&A, Help & Troubleshooting] nforsans:
This is very true - it started happening on my device when I moved to a 2.1 rom yesterday. No problem before that. will revert back to a 1.5 rom and see if the problem gets solved. Part of me too thinks it is software related, so let's see.
[Hero, G2 Touch Q&A, Help & Troubleshooting] fex:
same here also been getting these issues after flashing 2.1 rom

??

must be software/rom/radio?

at the moment on

Villain 4.0 Legend Beta2 - STABLE Build (2.1, Sense, Legend Base)

hero-radio-63.18.55.06JU_6.35.09.26

any news on fix?
[Hero, G2 Touch Q&A, Help & Troubleshooting] tkrewinkel:
screen issues

I had to bring in mine 3 times to the service centre for screen problems.

1st time no problem they say so same day returned

2de time replace the screen

3de time 1 week after the second repair the replaced the frame around the screen :)

My son has also a Hero and his is also repaired for the same problem

and still they claim there are no screen problems.

Just my luck or are there more who have had similar problems with the touch screen?

Theo
[Hero, G2 Touch Q&A, Help & Troubleshooting] mach2005:
When i called HTC about my screen, i got the impression that it was indeed a common problem.

The internet is also full of it.
[Hero, G2 Touch Q&A, Help & Troubleshooting] nish81:
I have the same problem, but I've had it since I've been on 1.6. But what's funny is that the part of the screen that is unresponsive with menus like the change ringtone one, (where you have to select 'ok' or 'cancel' at the bottom) is perfectly fine when I'm not on those menus. I can drag the home screen around by touching those parts, and can type the letters on the keyboard that are on those parts perfectly fine.

So how can it be a hardware problem if the screen is fine with other uses?

I'm reluctant to send it in for repair as I bought it used of ebay (with no warranty I dont think) and I'd rather not go through the hassle of rooting/flashing again - it's perfectly usable anyways..
[Hero, G2 Touch Q&A, Help & Troubleshooting] j2kquest:
The bottom layer of the touch screen isnt working for me also

its the second time this has happened to me, im wondering if its got something to do with flashing a 2.1 rom the wiping and flashing a mcr 3.2b rom.

Had to flash the official t-mobile ruu and revert back to stock before handing it in for repairs
[Hero, G2 Touch Q&A, Help & Troubleshooting] DSF:
Do you have such problems AFTER an unofficial update or root or?
[Hero, G2 Touch Q&A, Help & Troubleshooting] mafiadog:
I have similar problems after updating to 2.1. Now whatever you do (revert,flash,reflash,stock,backup) the bottom screen remains permanently inaccessible (Ok or accept , hard presses, recently the keyboard keys in second row has become very hard to press) .

I fathom that even when we go stock , or something , the remains of 2.1 or some tweak which caused this still exist. Is there a way to purely wipe your htc to stock . I'm 100% sure its software related.

All of you , please report if this happened when you first upgraded to a 2.1 rom (any rom or modaco 3.xx betas)
[Hero, G2 Touch Q&A, Help & Troubleshooting] axellink:
This happened to me and I had to sent my phone back. I was using Modaco ROM 2.6. I thought it was software related but i did drop it a couple of times, so not too sure if that could be the cause. I restored it back to Stock with no luck. I thought it was weird because the top half of the screen works perfectly with no issues at all.
[Hero, G2 Touch Q&A, Help & Troubleshooting] johnthng:
My phone has the same symptoms as you.

The keyboard keys in second row, hardly can press sometimes ...

Workaround is I do is, press on other rows, and scroll to the second row.

The scrolling to second row is sensitive, however, clicking is not.

I wonder what cause the second row problem.
[Hero, G2 Touch Q&A, Help & Troubleshooting] sebxd:
I have the same problem I think :'(

Did someone have fix it without sending it to htc?

May i have to flash a new radio?
[Hero, G2 Touch Q&A, Help & Troubleshooting] Shakor:
I got the same issue. Really annoying... So send it back for repairs? Will I need to revert back to official radio and OS just to be sure?
[Hero, G2 Touch Q&A, Help & Troubleshooting] vosathanh:
I got the same problem after upgrade to sense 2.2. Using app Handcent sms is a big trouble when cannot get the keyboard appears only if pressing and holding the hard key 'Menu'.

Hope official ROM 2.1 can cure.
[Hero, G2 Touch Q&A, Help & Troubleshooting] sebxd:
I don't think that it is gonna change smting....
[Hero, G2 Touch Q&A, Help & Troubleshooting] mafiadog:
I blame these roms for the screen issues. There is no Htc warranty in my Country so can't send in for repairs. Have to live with this problem .

Once you upgrade to 2.1 (any custom rom) , no matter what you to -even revert to stock - it won't help. There is no complete wipe which will flash everything out. Had this been a hardware fault the symptoms would have appeared days after purchase not months. Especially the day first custom 2.1 rom came out , it was the day my bottom screen became almost impossible to touch.

Then after installing villianroms , the second row problem came about (months after the bottom issue). I bought my htc hero (europe) in September 2009. Bottom screen issue came about in December. In March the second row issue.

I wish only if there were more users experiencing the same problem. then the devs could have worked on it and believe it to be a software issue rather than a hardware defect.

P.S My phone can only live on 1.5 roms as it is capable of second row keys to be pressed (by sliding method and sometimes hard press). It is impossible and extremely hard to do so in all 2.1 roms.
[Hero, G2 Touch Q&A, Help & Troubleshooting] gin66:
Overclocking and Touchscreen Malfunction

Hi Heroics,

these days I have updated to VillainROM 10.2. Great ROM. Now I do not need the HTC official update anymore for my Hero ;)

Around this time my screen has started malfunctioning in the bottom part. So coincidence or causal relationship ?

How does the malfunctioning looks like ? See the appended pictures taken with the nice Paint program. The hole in the bottom area is clearly visible. Only with the thumb pressed intensively down I could fill the hole (means increasing the contact area screen-skin). Pulling down the status line curtain shows a smooth movement at the upper part of the screen and gets quite jumpy at the bottom. A remedy was to touch the upper corner just outside of the touchscreen area with a finger. Has helped a bit. Nice tip I found before somewhere in the Internet.

Now a new coincidence has happened to me. Today I have installed the nice OverclockWidget. With this I have skyrocketed the frequency to a max. of 691 MHz. Nice and fast android running now, I like it.

The installation is not really the coincidence, but the touchscreen has been this afternoon fully screwed up. Smooth motion in the bottom 1 cm and more random detection on the upper part - even with some ghost movements like someone pressed on the screen.... Difficult to describe, funny to see and impossible to use. Could be related to the weather (humidity, temperature and hand sweat ;) ). This morning it was still better...

With all this conincidences I have a theory for the touchscreen malfunctioning: The capacitive touchscreen is sensitive to EMC from the processor.

Now I have crosschecked my theory and reduced the frequency to 480MHz. Screen works again like a charme. Will see, how it will be the next days.

Just want to share my finding, eventually helps someone else.
[Hero, G2 Touch Q&A, Help & Troubleshooting] gin66:
After some more testing have to admit, it is a bit better, but still not good. The hole is still there :-(
[Hero, G2 Touch Q&A, Help & Troubleshooting] mach2005:
According to HTC its a common HARDWARE problem.

Just send it to HTC for a warranty-repair. No problems after mine was repaired.
[Hero, G2 Touch Q&A, Help & Troubleshooting] DAMEK:
habt ihr noch eine alte simkarte? ich hatte eine alte Vodafone karte drin und nach einer zeit des selbe problem!!

nun kamm heut die neue o2o karte und bäm: das display läuft als wärs fabrikneu..

sry 4 german but my english is under all pic :rolleyes:
[Hero, G2 Touch Q&A, Help & Troubleshooting] Pietje_1985:
Probieren sie das:

Try this:

http://translate.google.de/?hl=de&tab=wT#
[Hero, G2 Touch Q&A, Help & Troubleshooting] mach2005:
The problem gets always worse when te screen gets hotter. when the screen is at a lower temperature you THINK the problem isnt there. You always need a new screen, because it is defenitly a HARDWARE fault.
[Hero, G2 Touch Q&A, Help & Troubleshooting] gutzz:
Change the digitizer

U$$ 50,00
[Hero, G2 Touch Q&A, Help & Troubleshooting] Incolumis:
same problem here, though it seems to be fixed when i hold my right thumb above the right upper corner of the phone, simply touching the metal edge
[Hero, G2 Touch Q&A, Help & Troubleshooting] gin66:
Touchscreen DIY repaired

Just got a replacement touchscreen. After an hour the problem was fixed, because of dinner inbetween. And yuck, too much glued and taped inside the Hero....

Damage on cost side: 285 CNY (Chinese Yuan), which is approx 42USD. One year ago I would have paid 28,5 EUR, but with the current currency exchange rates.... :-(

For the ones with warranty advice: I've checked with HTC. I should have paid freight cost, customs, and inspection fee (10USD). So I guess after all, it was better to repair it myself. AND not a single day without my Hero :-P

Yep, I like my Hero - still
[Hero, G2 Touch Q&A, Help & Troubleshooting] Sparrowhawk:
I have just started experiencing this problem and I've had my G2 for about a year.

It was due for a hard reset anyway, so I hoped that would make a difference.

It did, but only for a day or so, then the problem started to come back.

For me, as well as the same problems mentioned by other posters, it was as if someone else had their finger on the screen - so when I tried to move a webpage around, the phone responded as if I was doing a pinch to zoom.

A right pain in the arse.

Thus far, I've been able to cure it with a quick soft reset but if it's gonna carry on like this then it might be new screen time.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
I Know this might be a newbe answer, but for me it solved a similar problem.

the touch on the corners were not sensitive as the center

Probably some of you have a real hardware issue..

Did someone tried to re-calibrate the touch ?

if its a software issue, it should solve the problem...
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
i got the same problem that the lower 1cm is not working as it should for quite some time..

and i read somewhere, that if you change you'r screen

it gets better...

well , i found on ebay a new LCD screen for the GSM hero ,

got it, and changed it my self..

but the problem still there.. :X

everything is working as it worked before ..

but what else could cause the issue ?
[Hero, G2 Touch Q&A, Help & Troubleshooting] edjeed:
Hi R1sk,

You do not need a new LCD screen, you need a new touch screen.

As far as I know the touchscreen can only be bought with a digitizer attached to it. (I assume that your digitizer is malfunctioning). My phone has the same problems, I've send it to HTC for repair/replacement because it will be repaired under warranty.
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
bummer , i just spent 50$ on a screen i didn't need in the first place.. :X

you think i could buy this touch screen on ebay ?
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
This is the cheapest I could find

Dont confuse with the GSM and the CDMA Versions, They are different shapes.

40$ include shipping.

http://cgi.ebay.com/Touch-Screen-Di...ewItem&pt=PDA_Accessories&hash=item3f0032f65d
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
Thank you!!.

you just made my life much easier!..
[Hero, G2 Touch Q&A, Help & Troubleshooting] edjeed:
Here is a handy do-it-yourself video:

http://www.youtube.com/watch?v=_yxfhNCf1Yg

Watch carefully at the part where the touch-screen is removed (use an oven!!!)
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
actually i changed the LCD screen , and all the plastic on my phone today..

the screen i was hoping it would change .

and the plastic , i had to many scratches on it.. :X

everything went back as it should,

but i didn't use an oven ,

but since i orders the Touch Glass..

ill need to disassembly my phone again ,

and i would really like to know why i need the oven .. :X

thanks..
[Hero, G2 Touch Q&A, Help & Troubleshooting] edjeed:
Using the oven liquifies the glue, so all the glue can be removed and you do not break the plastic.
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
ahh , thanks man ..

all of you really useful! :D
[Hero, G2 Touch Q&A, Help & Troubleshooting] Orenk:
Oven is not an ideal

The digitizer is the glass that you touch with your fingers.

some people mistakes by thinking that its a kind of LCD protector.

if the digitizer does not read your fingers correctly, then you will probably want to replace it.

You should use a blower if you can, its much safer for the frame..

Oven can destroy the frame, and other parts attached to it. (if its plastic frame)

Full frame costs 40$us (Maybe you'll find it better to buy a new frame...)

http://cgi.ebay.com/Original-Full-H...ewItem&pt=PDA_Accessories&hash=item4aa12a4aec

If you are looking for someone with professional blower, go to an IPHONE specialist, they have all the required tools to remove the digitizer gently.

we can study allot from the IPHONE guys... (skip to minute 3:30)

http://www.youtube.com/watch?v=83XPLqxJhU0&feature=channel

Maybe you could find a better way to replace the digitizer.

most of the capacitive phones at the market uses glue for the digitizers.

therefore there might be more ways than the oven
[Hero, G2 Touch Q&A, Help & Troubleshooting] r1sk:
when i changed the frame of my phone today , i just got the digitizer very slowly and carefully ,

and put it in the new frame.

but no harm was done to the old one..

and i just pressed it gently but still hard on the new frame..

and everything sticks...

hope when it's time to change to the new digitizer it would go the same.. :x
[Hero, G2 Touch Q&A, Help & Troubleshooting] edjeed:
The part you touch is not the digitizer, the chip connected to it is called the digitizer.