yashsingh1/xdaforums huggingface dataset:
[HD2 General] maati:
Have you tried a hard reset?
[HD2 General] aussiebum:
Haven't had the issue. Vaguely read about this somewhere else, might be related to the default WM 6.5 lockscreen. Disable it and try something like S2U2 and see if u still have the same issue.
[HD2 General] Bogi79:
I have same problem with my device. Is this software or hardware problem? I have to do hard reset, and after that display can be stack. So I have to do soft reset, and phone working. It happens to me 2 times in one day, both times after I have been in room with very bad signal. Maybe that can produce problem. Symptoms are same as on YouTube video.

Does anybody know how to solve this?
[HD2 General] avenloh:
i face this b4, it happend few times a day. but after i do hard reset the problem is solved. i think should be installed something conflict with the phone or inproper amended some registry
[HD2 General] Minister:
i used to have this but now it is less common after I have installed WMTask to Close applications when I hit "X" (instead of WM just minimizing the app). In effect it frees up memory and hopefully does cause your HD to struggle for memory when waking up?
[HD2 General] ronald_adi:
guys,

for your info, I installed a new ROM and this didnt help. So it is NOT a SOFTWARE issue. I returned my phone for a new replacement unit and no more issues.

Sorry to say but if u have this problem u need to send your phone back.

I now have no more issues!
[HD2 General] blanco360:
Mine has been doing this a lot. Turning it back on just results in the keys lighting up and nothing more.

Work around is to turn on so keys light up, hold down power key until lights all go off, then press power key again ... it will come back to the lock screen.
[HD2 General] Bogi79:
Thanks for your prompt answer.

It is not seems as memory problem, because if I remove and return battery problem stay. Maybe it can be problem with display driver. Also it is a little strange that after hard reset, I have to do soft reset to get it work again. I not like to change rom version, because it can void my guaranty, and maybe it is hardware problem.
[HD2 General] le_paulo:
Mine does exactly the same thing once it gets warm. Decided to return it after trying multiple hard resets. ROM changes and S2U2. Made no difference.

As I've joked on this forum before (although it's true), I had to put mine in the freezer to get the screen to work again so it sounds to me like a hardware issue.

Mine's going back for a replacement next week...
[HD2 General] SOLRAC13:
HTC HD2 freezes quite often Solution

Well thanks for the solution :D so if we get that bug , just put your brand new HTC HD2 on the freeser :D lol
[HD2 General] dazz29:
I had similar problem four mornings in a row. Hardware keys would light up but screen dead. Soft reset got it going again, and a hard reset made no difference, even without reinstalling my softwares (I had a clock alarm set for each morning, maybe this is just coincidence). Someone on another forum with a similar issue suggested installing MemMaid, and for me this has worked. Running a regular 'clean' has meant that the problem has not returned, for three days now. So far! I notice that every clean finds many duplicate or invalid 'notifications', not sure if these somehow accumulate and cause the device to crash? Maybe worth trying? So problem for me at least is software related. HTC need to sort this as it is really annoying, and MemMaid is only free as a trial.
[HD2 General] Bogi79:
I am not quite sure that is software problem, if you done hard reset, and display still not respond on touch.
[HD2 General] dazz29:
Soft or hard reset could clear the problem, I just mean that a hard reset didn't avoid the problem coming back. My current ROM is the official 1.48, didn't have this issue on the previous official ROM.
[HD2 General] Bogi79:
I got confirmation from service today, that it is hardware issue with phone display.
[HD2 General] omershahab:
How do you know if youre phone should be replaced? Does it happen every time?

This happens to me every so often.
[HD2 General] edved:
ya, I'm experiencing this as well. real drag!
[HD2 General] dogans:
The same thing happened to me aswell.

I recieved a message and when I tried to unlock the screen, nothing happened. The hardware keys worked but the screen didn't register my touches.

Tried soft reset, didn't work. Removed battery for a while, didn't work. Hard reset, didn't work. Flashed official ROM from HTC, didn't work. :(

It's been sent for repair. Hope I get it back quickly :)
[HD2 General] Bogi79:
I actually don't. But I insist to get phone replaced. I wrote appeal to company where I buy phone. Also I wrote down S/N and IME so I can check if I get new one.
[HD2 General] kaemon:
Got the exact same problem, have been complaining about this in different topic here.

Sometimes couldn't unlock screen for many hours... then suddenly works again.

I've tried everything : decreasing/inscreasing screen sensitivity with reg, removing the screen lock, stopping the weather animation as suggested, putting a second finger in a corner while touching the screen : NOTHING WORKS

The only thing i'm convinced : it IS a hardware problem.

When the screen didn't react at all for some hours, sometimes playing with its humidity could help for a few minutes only ( by cleaning the screen with some special wet lcd cleaner or cleaning the screen with some humidity from my breath).

Also i'm travelling a lot (several countries a week)... and noticed THE PROBLEM APPEARS IN COUNTRY WHERE HUMIDITY IS HIGH. (that's also the reason why freezer could help. in a freezer, it's so cold, that the humidity is not in the air anymore, but is in ice state).

MAYBE SOME GOOD NEWS:

I recently bought the HTC screen protection for the HD2 (5 days ago).

Thanks to it, Air humidity doesn't touch the screen directly anymore.

And the problem hasn't appeared, not even once!

I just arrived a few hours ago in the country where i always had the problem (cause of its high humidity), and guess what ? Screen is still working great :D

I'll keep u up to date if problems come back.... but for now, i really think this is the solution (with logical explanation).

Kaemon.
[HD2 General] marke3000:
I get this problem too - seems to develop as the facebook contacts update - I have disabled the automatic facebook update and no more problems.
[HD2 General] kaemon:
As promised i come back to keep u up to date.

I do believe the screen protector help reduces the problem. However the problem came back after 10 days.

Sometimes it doesn't react for lonnng time (30mins....2 hours... depends how much i play with it trying to get it back alive.

I still believe it is linked to air humidity though. And i definitely believe it's a hardware defect.

Reading the number of people having problem with the screen... I thinki it's time that HTC assume they released HD2s with hardware defect to many users....

What i do for now :

Cycling the screen OFF then back ON immediately (simple press power button) seems to do some kind of autotest on the capacitive screen giving us another try (hope) for it to work.

So i mix a dozens of 'cycling off then on' + changing humidity on the screen , to try to reenable it.

It seems to work after many minutes of trying... (but gosh, what ppl must think of me playing weirdly with that HD2 !! :s)

ps: adding http://xdaforums.com/showthread.php?t=595655 to this problem, just proofs how DEFECT is the screen of the HD2

Time has come that HTC recognize this defect about the capacitive screen of the HD2 !!!
[HD2 General] dogans:
Just got my phone back from repair.

The repair description said that they had to replace the screen.

Time to start flashing roms again :)
[HD2 General] ronald_adi:
Guys dont torture yourself !! HTC already knows of this problem and recognizes it as a hardware default. Simply send your phone back and they will fix it or replace it.
[HD2 General] SomethingWicked:
exactly what do we send it in to service for? it seems everyones symptoms are a little different, ie. mine hangs on the initial boot screen where it shows the version numbers. I'm asking because the guy I buy my htc's from wants me yo have something concrete to tell htc if he sends it back. or is there a document online that described the problem and steps to correct it? appreciate any help...
[HD2 General] zhix:
this is related to the issue here, isn't it?

http://xdaforums.com/showthread.php?p=5527091#post5527091

this is starting to sound like a hardware problem that HTC is aware of.

after i logged a call , i was told to go to the service center.

from what i read, someone managed to resolve it after getting his screen changed.
[HD2 General] zhix:
Okay, just send my unit in with the 2 main issues

1) screen lockup randomly

2) screen senstivity loss after installing mulitple programs within a short time.
[HD2 General] sarce39:
Facebook issue confirmed ?

I originally posted the following post in an other thread (http://xdaforums.com/showthread.php?t=591816&page=6), but I was wrong, this thread is more appropriate (I was confused by to many threads about HD2 freezing issues!!)

Marke3000 also noticed that disable the automatic update in Facebook resolve this problem (see post #21 in this thread)

And earlier ReX83 also noticed that Facebook updates make freezing the device in this thread : http://xdaforums.com/showthread.php?t=600111&highlight=freeze

Can someone else, who experiences this issue, can try to disable the automatic update and let us know if he still has his HD2 freezes randomly?

Anyway, I'll let you know if in a few days my device is still working well or not.

Cheers
[HD2 General] philakei:
"disable the automatic update in Facebook",it doesn't work，in fact, i don't use FACEBOOK at all,the phone still freeze randomly.I think it's the HW defect.
[HD2 General] mazzarin:
Have you guys tried to mtty wipe your phones and start from scratch? It might be worth a shot.
[HD2 General] waynepyrah:
Interesting :-)

I've noticed on mine that one of my contacts image dissapears when my phone freezes but never linked it to Facebook... will give it a whizz and let you know. Cheers!
[HD2 General] waynepyrah:
No difference :-(

Have hard reset and will try adding apps 1 by 1

Will report back...
[HD2 General] sarce39:
I can't be categorical, but in my case, Facebook is the origin of freezing. Since I have desactivated the automatic update, everything goes well. I had to soft-reset once because I tried to update manually the status of my Facebook' contacts! And even when the update was finished, my HD2 was still slow.

But it might be an other reason, perhaps an other app, who knows...

Here are my apps:

Mundopda HTC HD2 CommManager 3G (internal memory)

Microsoft .NET CF 3.5 (internal memory)

Touch X reset and Wifi (internal memory)

smaberg 100% Battery for 1.66 ROMS (internal memory)

CoOkie 20Quicklinks (internal memory)

Duttys Task Manager 2.1.19183631 (internal memory)

SPB Backup (storage card)

NetRipper TorchButton (storage card)

Q-Mobile TomTom Navigator (storage card)

Resco Explorer (storage card)

Resco Registry Addin (storage card)

XTNDConnect PC (internal memory)

The clock and the weather are set to be automaticaly updated, and I have 2 emails accounts which send/receive every hour.

If you need more information about my configuration, feel free to ask. But I can ensure that now, my HD2 works like a charm!

Hope this will help you.

Cheers!
[HD2 General] CyberSniper:
This happens only after I've installed some apps or modified the registry. The first sign of it is that Sense starts to lag a lot, even after a reset it takes about 5 mins before Sense's slider will work again. This also happens with some microSD cards and if the sim/microSD is a bit loose in the slot.
[HD2 General] fishko:
too strage!!!

hi all. i have this problem only when i toggle bluetooth on. it is ok cos i dont use it much, but if i need to turn it on/off for 3-4 times ,my phone blocks 1 time for sure. it started on a brand new phone with nothing instaled. now i have 50 apps less or more and im using FB too. but it still happens only on bluetooth.
[HD2 General] sarce39:
It's strange, I use Bluetooth too, to sync with Windows Mobile Device Center at home (Win7 + Outlook) and with ActivSync (XP + LotusNotes+ XTNDConnect PC) on my laptop at work. I also use it to transfer small files (like .cab), and it doesn't slow down my phone.

I really don't know where the problem comes from!

Good luck anyway! ;)
[HD2 General] CyberSniper:
The Facebook app definitely causes some sort of problem with hanging and loosing data. My Sense UI freezes or slows down a lot after a failed Facebook update and sometimes it even wipes data off part of my contact list! Either it is corrupting the registry or its write to memory function is wonky. Does anyone know where the Facebook App writes to? Also, I've heard that formatting the SD card using 32kb allocation unit size may resolve some of the freezing issues.
[HD2 General] pa49:
Could someone experiencing these symptoms try a reboot and then usage with the mem card removed.

These are very familiar reports that I have seen before!
[HD2 General] PE5MN:
The same issue here…. I found that this only happens if you installed cooked software from versions > 2.09 Sense >2011 with and not compatible radios…

I tested most cooked new ROMs with the suggested radio’s with no installed software.. And yes…Lockup freezes and resets.. and auto reboot???

I think it’s a ROM < - > RADIO issue …:confused:

The best results for me is standard ROMs 1.66 or older (view weeks ago) cooked ROMs until 1.09 with an radio that enables the 576Mb of Ram. Example: Dutty’s / Miri / mr.vandalay etc etc with radio 2.06.50.04

But I still like to Flash and test!:D:D

Cheers,
[HD2 General] wigwam12:
there is another long thread here discussing the same issue caleld "My HD2 died or did it"

Maybe the mods could merge the threads?

I note that no mention of HTC admitting to a screen fault on that thread.

I also note comments about Sense UI.

I do note that when I restart my phone sometimes it goes into the Home Screen itself but other times it stays on the "loading sense" screen. If I touch the screen or press a button it goes to the homescreen and works fine - maybe I should start another thread for this and see if anyone else has this
[HD2 General] Bogi79:
Hi, after I complain about screen issue, I get a new one. So it is definitely hardware problem. But the new one has very visible dots on screen grid intersection. I hope that with this one, there will be no problem.
[HD2 General] rp-x1:
My grid's dots are very visible, but only at certain angles and under certain lights.
[HD2 General] Geezer:
Really odd HTC are exchanging touchscreens (expensive !) and hence acknowledge this as hardware fault instead of handing over free screen protectors (cheap !).
[HD2 General] tecknotot:
I dont have your problem, but mine was bought yesterday but after updating 'My Phone' and downloading 2000+ text messages, it just wont wake up after it goes to sleep. The button lights come on but the screen is completely black.
[HD2 General] curiousGeorge:
You said it, man, you said it.

So you'd recommend we all just put on screen protectors and cross our fingers, eh?
[HD2 General] kaemon:
Actually, i must keep you up to date about the screen protection :

I do feel i have the bug less often, however it still happens sometimes unfortunately.

My temporary solution when i have an important call to made and the screen is unresponsive:

Put my left thumb all along the bottom side of the HD2 (JUST above the buttons and parallel) and apply some pressure. Then with the right hand: unlock it.

If anybody found out this trick does help too... please notify.
[HD2 General] shahul_555:
I feel its something to do with ROM as well. My fone used to freeze almost everyday when I was using stock ROM but now after moving to Energy ROM its a lot better. It does freeze even now but not very often. I had facebook auto update on and as most of you suggest its causing problem let me try disabling it and check whether it reappears. Also I have noticed keeping Opera 10 open has caused my fone to freeze on couple of instances.
[HD2 General] jpleveille:
First I'd like to mention that the HD2 is quite an awesome device. I bought it on a business trip in China (I'm from Canada, Montreal). I had a deal, +250$ off the regular price. But it's the price I paid for a faulty device I guess, because I'm having the exact same issues mentioned in this thread. Let me mention that a coworker of mine also bought it at the same time, in the same shop, and he's not experiencing those issues, AT ALL.

I've been trying couple of things to figure what is wrong. Although I didn't find exactly what was going on, I'm suspecting three possibilities (or a mix of them *sigh*):

Memory issues: if I start lot of applications, start using the camera, take snaps and try to head to another app while it's "processing", the device crashed, once. I think I just pushed it a bit too far (couldn't check how much memory I was using though).

Connection issues: this one is interesting. I started investigating it today and so far, with my solution, I got no crashes (~8 hours). I'm with Fido in Montreal, and Fido delivers service on Edge. Not as fast as 3G, but it's "ok". I noticed I was leaving my Data Connection on when locking the phone. Now I turn the Data Connection off if it's on right before locking the device. And so far, it didn't crashed. Of course, I turned off all automatic updates (who needs weather forecasts every 15 minutes anyway). Down side is that I can't be alerted of new emails unless I'm currently using the phone and the update occurs at that time. I haven't stressed the threaded mail application yet, but some ROMs replaced it with a non-threaded one. I wonder if...

Hardware issues: well sh!t. If this is the case, and that would make me really sad, it means I either have to live with the issues or switch to another phone. I might have thrown money too fast on this little fella.

I don't have the screen issues listed in other threads, so I'm not ready to suspect this particular hardware part as the source of the issue. I do however noticed some flickering on the screen after some hard resets of non-functional ROMs (I must have tried like 7 of the ones the htcpedia.com site). The ROM I'm using that has been the most stable so far is Duttys_Leo_Sense_2.5_5.2.21898.5.0.91_2.10_Radio_2.08.50.08.2_HG_V1.7_WWE. I'll let you know how my "Data Connection" test goes in the following days (or hours if I'm unlucky).
[HD2 General] pa49:
I sometimes feel left out because I don't get any off these issues.

Only kidding.

But there are more and more reports of the problem.

I have always run a clean lite ROM (6.5) and I always install to the phone.

I don't get memory issues and my phone never freezes. And I mean never!

So I thought I would try an experiment.

I went against my better nature and installed a 6.5.X ROM to see what would happen.

I used task 29 to format the phone and standard procedure for flashing from PC.

After first boot I did a hard reset and immediately HTC Sense (non-sense?) had loaded the phone crashed. I reset and got a few apps loaded and notice quite a few of the issues that are being reported.

The most annoying one is the freeze on unlock. Second most is the slow down at certain times. Third one is etc, etc.

So the problems I induced were not hardware related at all.

I did the task 29 again and reflashed my usual ROM and reinstalled all my apps, synced with MyPhone tried another test.

I went to the start menu and systematically opened every app in the menu.. I ended up with 17 running apps all just as fast as if they were on their own. No slow down or lag or freeze and I could swap between all with ease through the task manager.

So is it all down to the right balance of hardware, ROM and housekeeping?
[HD2 General] RReckless:
I had this problem and luckily solved it. Everynow and then my HD2 wouldnt wake up from sleep, the lights on the buttons would come on but nothing else. I noticed that it seemed to happen after i was playing a new game I got on the marketplace called "hunting" I started to do some testing and found that everytime I let the phone sleep while the game was still active it would crash when it woke up. When I closed it down with task manager it would be fine.

Im not saying that your all playing Hunting :) but it would suggest that its a software problem.

RReckless
[HD2 General] jpleveille:
What is this "stable" ROM you're using? Because as I said, I tried a lot of them and I still get issues with my HD2.
[HD2 General] Geezer:
Miri Elegancia.

Pretty, fast, stable.

No freezes, no screen issues, one restart every few days to clear memory/cache, etc.

With Duttys I used to have screen freeze problems on wake-up and after fiddling with pictures/camera/messages.
[HD2 General] jpleveille:
HTC Freeze updates

Alright folks, if you look back a couple of posts below, I told you I was suspecting some things that could make my HTC HD2 crashes once in a while. Well I think I found the culprit: Mail.

Last week I flashed my phone with one of the image I had in hand, Duttys_Leo_Sense_2.5_5.2.21898.5.0.91_2.10_Radio_2 .08.50.08.2_HG_V1.7_WWE. This image proved to be really stable and close to the original HTC HD2 image I had when I bought the phone (only in English this time because I can't read Chinese :)

I've done each step of the usual setup I would make on the phone with several hours between each of them to make sure I would catch the faulty one. So far, after 6 days, the phone has crashed only once (I tried to setup a ringtone for an alarm but my battery was only at 12% and the phone wouldn't restart - once phone was on charge, I was able to setup the alarm and select a custom ringtone without any issue). The only step of my setup I haven't done yet is Mail. So I did the usual setup (I may be doing something wrong here, please tell me if it's the case). I configured the mail app to connect to my gmail account and since I want regular updates on it, I want updates every 15 minutes. An hour later, the phone wouldn't wakeup, at all.

I know that the wi-fi is disabled when the phone is asleep, this is a Windows Mobile feature to avoid draining the batteries. As for the Data Connection, I think it's always up. I did receive couple of mails during the test but only after one hour, the phone wouldn't wake up, even after a soft reset. Had to remove the batt, wait a couple of seconds and restart it (twice actually, the blank screen from the boot wouldn't go).

So what do you think? Hardware or software issue? I heard the mail app comes in two flavors: threaded and non-threaded, but I'm unaware of how this all works or if it's possible to choose between these.