yashsingh1/xdaforums huggingface dataset:
[HD2 General] Xeon:
I dont mind very high volume but I have a distortion like if the sound is too amplified and i hear like a cracking noise :( it happens with both earpiece and headset. I am not sure why most people did not notice this issue. it is really irritating.
[HD2 General] TomF1979:
Hello everybody, today at the evening I get this message from the DACH Support:

BR Tom

@All: Dont forget to told the HTC Support the Volume Bug :)
[HD2 General] vangrieg:
There is something strage going on here as I'm very happy with in-call sound, can control volume easily, the volume I set "sticks" perfectly and doesn't reset to maximum, no cracking sounds here either, although at maximum volume (and when the voice on the other side is loud, like when calling IVR) I do get some distortion, but nothing unbearable definitely. Speakerphone quality is far from perfect but I'd say it's OK - at least I can have conference calls and people on both sides understand each other just fine.

I have stock Russian ROM - 1.43.411.4, build 70xxx.
[HD2 General] jrvenge:
What i have noticed is this, it does not matter if you use the volume keys during a call, it always is to loud and does not drop to minimum.

When in a call, move the volume slider up and down on the screen and it will drop alot lower than it will with the keys, but it always starts to loud, and only the screen option will change it.

HTC are messed.
[HD2 General] jrvenge:
How do you subscrive to a threah without having to post something else lol
[HD2 General] c0rp1:
Cracking sound also ..... it`s a major problem. It`s not a problem that the sound is too loud for me ... but this cracking is awful !!!! :mad::mad::mad::mad:
[HD2 General] tonband:
Have the same issue. and when I 've got HD2 in the pocket mode, the ringer's way too loud too. Wrote to HTC and they promise a patch soon to come...
[HD2 General] erikjonpeterson:
I have noticed that the only time I hear the "crackling" is when the person I'm talking to has me on speaker phone. I tested this with two different people with the same results. I figured this out when my wife called me and I heard the cracking. I immediately called her back and didn't get the crackling. I asked her about it and she said that I was on speaker the first call. I than called a friend and the same thing! I will keep testing but would be interested in other users experience. I'm thinking maybe some weird feedback if the other call is using speaker?
[HD2 General] sunking101:
No, I have the crackling on every single call and I'm 100% certain that most people don't have me on speakerphone.
[HD2 General] Xeon:
I noticed that if the other party is speaking to close to their microphone, I start getting cracking noise, more like amplification issue maybe because I can hear the cracking sound even on the lowest volume level
[HD2 General] bungfritz:
Hey guys, just wondering if there's any way of reducing the ringtone volume when you have your headset on. it seems that the ringtone volume is the same whether or not you have the handsfree headset on, and last time someone called me whileI had them on, theringtone came through full blast and it left me literally deaf for a couple of minutes.

I am in the same boat as many of you people here, and I cannot believe how poorly basic phone functions are handled with the htc.
[HD2 General] sunking101:
The volume is way too loud through the earpiece, speakerphone and headset. The volume sliders are laughable because the minimum setting is what I would expect from the maximum setting! This phone is designed for the hard of hearing! My tinnitus levels have increased since getting the HD2. I am awaiting my supplier to get new stock, then I can have a replacement for my supposedly faulty handset but it strikes me that most - if not all - are like this anyway.
[HD2 General] Free Man:
I am wondering if this issue is related to a specific ROM build, perhaps a confirmation of everyones ROM might be helpful. I have not noticed any sound issues while making calls so far, but I just received my phone tonight and have not received any incoming calls yet.
[HD2 General] Bouloama:
Hi Xeon,

I really got crazy today about the cracking and popping... called my girl and her voice was cracking/popping all the time..

Got my package and invoice and dropped my HD2 off at the shop.. :mad:

I think i'll wait for the second batch of devices.. hopefully it will be fixed then. There is a new rom and radio out since yesterday, maybe you could try that to fix the popping issue!

I browsed the forums to late.. and got rid of the faulty device!
[HD2 General] denisska:
i have the similar problem

When i'm talking with smbdy i hear unwanted noises.Ive decided to make a little experiment. Take another phone. Make a call on it from hd2. Answer and go to the another room and listen. There are unwanted noises too. Noises are similar to noises when you are looking for radio wave in the old radio receiver.

ive tried fw 1.48. The same. May be a little better
[HD2 General] Bouloama:
Damn.. so its still not fixed with the new rom

I had 3 different HD2 devices and I tested with 3 different operator simcards and I also renewed my simcard .. just for test purposes. This all did not make any difference!
[HD2 General] denisska:
All your three devices have noise????

my correspondence with htc support

- Thank you for your enquiry about HTC HD2 I would first recommend that you if possible try with a different sim card in your device, preferably from a different network provider. This is just to see if the problem definately lies with the phone or the sim card. Other then that, if you connect a head set to the device do the noises still remain or are they only present when you use the phone normally? Other then that I would recommend you soft reset the device by removing the battery for 10 seconds and lastly a factory reset, this is done via Settings - Security - Factory Reset. If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

- Ive installed new firmware ver.1.48 from 1.42 or 1.43 I think that unwanted noise became lower(may be much) but it remains. Ive tried with another sim card from a different network provider. The same thing. Ive connected the headset and also heared noise but lower than i use the phone normally. Ive tried another phone(nokia) with my sim card, there were no noise.

-Sounds like there might be an issue with the device then. I would suggest you contact us on +44 8458900079 as if you need to send it in for repair we'll be able to book it in properly this way and also arrange for a courrier to pick it up from a location of your choise. Best regards, Customer support team HTC Corp. Global Service Division
[HD2 General] Bouloama:
I did everything from the first step, the second step was impossible to do for me.. because I allready dropped off my device @ the shop.

The third part is just unacceptable.. i'm not going to let my new device repair. When the phone comes back from the repaircenter then it does not feel the same.. lose casing for example which I had with my TyTN 2.
[HD2 General] Free Man:
The OP posted back and edited his comment, this is not a fix and it was only a fluke that a call or two seemed okay, he mentioned it went back to the original issue so this will not be a valid work around.
[HD2 General] Free Man:
I only have issues with the speakerphone usage, it is so loud that it seems distorted and even at the lowest setting it seems several notches too loud. And even though I do not have an issue with the volume being too loud on a regular call (standard speaker in the front) I still do find the adjustment for volume very limited from high to low, but it is not too loud at least and is acceptable there. The speaker phone is distorted like so many others, and also lacks the volume adjustment range that all other HTC phones typically have and should have.

Is there any way to change just the speaker phone volume settings alone?

Ultimately it appears that HTC's volume adjustments have very little range from top to bottom in all modes, speaker, speaker phone and other voice communications...From having the volume all the way up to all the way down there is very little difference. This would be fine if you were outside, in a crowd of people with lots of background noises all the time, but the minute you get inside an office or bedroom there simply is not enough room to adjust it in either direction to be honest. It is surprising they did not test the units in all environments, especially basic real world scenarios like an office with the door shut. A hotfix or a ROM would surely fix this, heck I am betting that someone here might find a registry entry to make adjustments to both speakerphone and non-speakerphone voice settings, perhaps before HTC gets to it. In any case since this effects voice quality it is a critical issue by any standard and apparently affects most, if not all units thus far produced or released.

I am using ROM 1.43.405.1
[HD2 General] jbh99blue:
This is exactly the problem I have and what I find when I get a call and try to reduce the volume. Spot on.
[HD2 General] Xeon:
Does the new ROM includes a Radio update ?
[HD2 General] panart:
Yes version 2.05.51.05_2
[HD2 General] Xeon:
OK so the new ROM did not solve all the distortion and crap coming out of the earpiece... Thank you HTC for the support..
[HD2 General] jrvenge:
New rom, where when nobody told me ???
[HD2 General] Free Man:
No one told anyone, its not officially up on HTC's website...It is a leaked ROM, that may or may not be official when it does get up on site.
[HD2 General] namor:
Noone having a solution to the volume issue..?

I tried the registry settings, maybe helped a bit, but still toooo loud.

Not sure if it's only when I'm calling, might be so..
[HD2 General] agvar:
I just registered a support ticket with HTC about this issue. I will return the device if they don't fix this.
[HD2 General] Free Man:
I did as well, yesterday, and received a response just now as follows:

"New Response From [ Steven (UK - Ireland Support (Tech)) ]

Dear HTC customer

Thank you for your enquiry

HTC are aware of this and are in the process of providing updates for this known issue.All updates can be seen from WWW.HTC.COM

Kind regards

HTC customer support"

I suggest each of you submit a ticket for this issue to insure this is resolved sooner, rather than later. It sounds like there will definitely be a "hotfix" soon to address this...How soon I do not know.
[HD2 General] namor:
I registered a support ticket with HTC about the volume issue as well today.

I really like the phone othervice, so I hope for a quick solution

"

New Response From [ Dennis (Nordics Support (Tech)) ]

Thank you for the information, I've passed this on to our main office for further investigation. For now I would suggest you keep an eye on htc.com for any updates for your device and if I hear anything I'll contact you again.

Best regards,

Customer support team

HTC Corp. Global Service Division

http://www.htc.com/europe/CA_Hotline.aspx"

"
[HD2 General] Free Man:
I got a couple of follow-ups, the UK rep had a conference call with those handling such issues and they are well aware of the issue and are already working on a hotfix. I asked what the time frame was and he said there should be something up on the site within two weeks....
[HD2 General] kyota:
Does anyone can solve thie problem ? please ... my ear hurt everytime when I use my leo to make a phone call....
[HD2 General] Xeon:
Same here. I am avoiding making phone calls because the sound is cracked.
[HD2 General] kyota:
yes, my call sound is cracked,too.

I try to change leo's registry or install "advance config tools 3.3", but it's not work .

so , I send a service request form to HTC center today , wish HTC can hear our voice ..
[HD2 General] ali1984:
my speaker cracked too whit new Rom. 1.48 this is sooo....

the Beep Beep is total good and thennnn :( :(

the HTC Support say me a fix cooming son for the speaker...

and when this not really from support,I make a visit :)
[HD2 General] Xeon:
Did any of you notice that when you play music, the back speaker pops out some air? I didnt notice until I accidentaly put the back speaker near my mouth. It's obvious that the distortion is a consequence of the extra strength put on that "tweeter"
[HD2 General] somebully:
Incoming calls the sound is good, outgoing it's too loud.. but if you take the volume max and min a couple of times while dialing it's perfect.. I'm sure it will be fixed asap

Another question, on my earlier phone I got a beep if the person I'm calling is in another call so I would hang up immediately, isnt this possible on HD2?
[HD2 General] TomF1979:
Please all who haves the Volume issue tell this the HTC Support so we get a Hotfix for it soon !

Br Tom
[HD2 General] Dr.Sid:
There is definitely some bug .. I had 'loud' oudgoing call today. My volume was on lowest before the call .. and it could not be lowered .. but when I used keys to max it, then it started to react and I could turn the volume down.

It's as if on the start of the call, the volume is set to indicated volume. And if indicated volume can't be lowered, because it already is low, the real volume can't be lowered too. But ig you go all way up and down again, it synchronizes.

Still it is pain in the .. ear !
[HD2 General] ali1984:
the volume problem is another problem.. whit the new rom 1.48 iam have this not more....

my speaker CRACKED really when my friend speak little loud. an same when in on MIN Volume AND! whit HEADSET ! thats no the Speaker i think thats the Radio Rom ....

have more people this Problem ? Please Contact HTC Support

whit 3 or 5 People whit Problems this makes no Fix!
[HD2 General] Xeon:
I contacted HTC and they told me they're going to call me within 48 hours. Still nothing since a week. What do you want me to do :mad: ?

Btw where did you buy your device from? I got it from Dubai and have exactly the same freaking issue.
[HD2 General] ali1984:
germany... iam send my device to the support and this found O !

have this guy no ears ?? this is the Master Device from HTC and so quality :(
[HD2 General] Xeon:
The support told you the device is fine? excuse me if I am not getting you because something is like im having issues reading you.
[HD2 General] ali1984:
its right... Support says device its OK... not for me:mad:... i think the support have no fix... i call tomorrow the Support Too.

when a people have o solution for this craked problem i was very Happy :)
[HD2 General] ike316:
Any news on this issue? This my first HTC device but this really sucks.

It cracks, sound goes from high/low even with headphone
[HD2 General] Free Man:
The back speaker is where the speakerphone volume comes out of as well, and yes this is by far the more powerful speaker and in fact the only speaker that is distorted on mine. I guess since it is the louder of the two speakers I notice it as it is more acute when louder.

Several of you are using the word "cracks", but from what I am hearing it is only a distortion of the sound from the extremely loud volume levels. I don't believe the speaker is defective, just that the volume levels are by default too high for the speaker. What is odd is that I don't have any distortion in the regular phone speaker, just that it is not very adjustable from high to low. I don't get any distortion in the phone speaker.
[HD2 General] thetechnogeek:
So I have the opposite problem- with my original firmware (1.43), calls were very loud and I had every sympathy with posters to this thread (and I'm referring to the earpiece volume). However, I then "upgraded" to 1.48, and now the volume is too quiet!! I've done extensive testing with a friend, and the issue is there whether I'm making or receiving the call.

The main issue seems to be that the volume range is far, far too small- on the old firmware, the difference between loudest and quietest was the difference between overt ear bleeding and mere lifelong deafness. Now the difference is from a whisper to a very quiet hushed voice.

Very frustrating, but I really wish I had not changed the firmware from a voice volume point of view (but conversely the keyboard is a million times better!).

Are there no registry settings we can change here?
[HD2 General] Xeon:
I've run some tests here. I think it is not a hardware fault. The earpiece is just fine. It's even very good. I have installed this http://www.teksoftco.com/index.php?section=freeware on my HD2 that redirects the sound as configured to either the speakerphone or the earpiece. When I tried to play some music through the earpiece, even on highest volumes, the quality was superb, no noise or crackles whatsoever. I tried also to listen to Olipro audio interview http://mobilitydigest.com/podcast/media/2009-11-02_7_mobilitydigest.mp3 through the earpiece so that I make sure the noise wasn't covered by the background music. Results : It's perfect.

So it's clear to me that the problem is with the call quality not the earpiece itself. What is HTC still waiting for? It's been like a month since the device was marketed and we still don't have any fix to any problem. Are they waiting the 28 days refund policy to expire ? Oh and I tried another Operator SIM and the problem was still there. My HD call quality was outstanding. With HD2 it's a complete failure...:mad:
[HD2 General] ludovic.audoin:
Hello,

I ran some tests also.

I have cracking/popping with earpiece when I talked to somebody.

I experienced the same cracking with 2 handsfree sets when I talked to somebody.

I do not experience any cracking when I play music with handsfree sets.

I tested 3 SIM cards (from different providers) : same issues, cracking.

I renew my SIM card for a brand new one : same issue.

It seems it's a software problem as it is the same for earpiece and handsfree sets.

Hope HTC will solve this issue quite quickly.

Best regards
[HD2 General] TomF1979:
Please tell this to the HTC Support so we can get a Hotfix early.

BR Tom
[HD2 General] ludovic.audoin:
Hello,

I contacted French support telling them what I did and they just told me to send back my"Leo" in order they change it !!!!!

What do you want I do after such....answer :(

Best regards
[HD2 General] Bouloama:
Just say that you want to forward this issue to the technical support center at the HQ of HTC. My issue is taken in to account and forwared to HTC tech, since there are more people complaining now :D
[HD2 General] Xeon:
OK guys now I think if we replace the file AudioPara.csv in the windows directory with a modified one ( which I have) the sound will be much better. But the problem is that I cannot find it in /windows with Resco nor with Total C.

Anyone knows what happened to that file on Leo ? That's really weird...
[HD2 General] denisska:
Ive shown htc support this topic and they said

"Thank you for your feedback, what I've done is to forward this information from you and a couple of other custoemrs to our main office so they can investigate this further"

I hope they will solve our problem

I really dont want to send my leo back and wait for shop desicion...It will take much time
[HD2 General] kuzibri:
the only audiopara files I could find are:

1. AudioPara3_Max

2. AudioPara3_Medium

any helpful?

P.S. the AudioPara.csv is also not on the HTC Touch Pro2. Both models are running WinMo6.5. Might that be the problem, e.g. this file exists in 6.1 but not in 6.5 anymore??
[HD2 General] chilau:
I've also got this problem with my HD2.

When in a call I get a pulsing type distortion noise which is very annoying.

Can't belive HTC can release a smart phone which can't even perform the basic functions of a mobile phone properly.
[HD2 General] Bouloama:
just complaine @ HTC Tech support and we hopefully get a nice fix for this issue.
[HD2 General] chilau:
Sent them the following email :

Just wondering if you will be releasing a fix for the awfull call quality of the HTC HD2. 9/10 calls will be plagued with a pulsing distortion in the background which nearly makes the device unuseable as a phone. I have tried hard resetting and I am not the only one with call quality issues.
[HD2 General] TomF1979:
I have got a mail from the HTC Tech Support and they told me that they will release a hotfix in the next two weeks for the Problem that the Volume is very high in outgoing calls.

BR Tom
[HD2 General] Xeon:
Wasn't that 3 weeks ago? I read the same mail long time ago...

I thought the ROM 1.48 fixes the sound issue ( that crystal sound thing )
[HD2 General] PSKADA:
Try ROM 1.48 from HTC offical website...

Hi there, I have a try with ROM 1.48 from HTC offical webwite, and it is solve the outgoing call volume too loud issue for me~ :D

+1~

EDIT : I'd updated the ROM 1.48.405.2 from UK HTC offical website page.

check this out : http://www.htc.com/uk/SupportViewNews.aspx?dl_id=804&news_id=401
[HD2 General] Henry_Lee:
For me, 1.48 does not solved this problem. :(

I have very high level of sound for both type of phone call.

Now I have changed Incall and Incall2 variable in the registry. Will see what changed from it.... :cool:

.
[HD2 General] ludovic.audoin:
Hello, I moved to the 1.48. I must say that sound is improved but it still have cracking/popping. Do you have the same issue ?

Best regards
[HD2 General] Xeon:
And me who sold his device thinking that it was a faulty unit :mad:

What on earth is wrong with HTC ? I mean all we need is to have a clear noiseless voice conversation...
[HD2 General] lopez1_de:
Same problem here. Very load and cracking sound.

ROM: 1.43.111.2 GER

Radio: 2.04.50.22_2
[HD2 General] sunking101:
Those incall and incall2 registry tweaks do nothing...:(
[HD2 General] p13tr0:
OK, I am on the O2 1.43.7 rom, and I have the popping sounds and increased in call volume on outbound calls. I have to move the rocker from minimum up a bar and back down to get back to the right level.

I phoned HTC and they suggested a hard reset..... no thanks!

O2 had no useful input, only to confirm that they are not working on the release of an updated and branded rom.

Is it confirmed that 1.48 rom fixes this? If it does, does anyone know what the fix is and if it can be applied to the 1.43 rom?

Thanks
[HD2 General] ludovic.audoin:
1.48 solves nothing : still Cracking/Popping
[HD2 General] sunking101:
I really hope a hotfix is in the offing for this because it's the

no.1

problem with the HD2 in my mind.
[HD2 General] Lucius Snow:
Same problem here, but not cracking/popping ... just a very high volume of the ringing sound in my ears just before the person i call take the call.
[HD2 General] Xeon:
How can you not have a crackling earpiece? I keep asking myself if there's any hardware fault of whatsoever with the HD2 or maybe ROM :confused::confused:

I see 2 people with the same ROM and same operator, yet one gets a very distorted crackling noise but not the other :confused:

Tell me it's not a hardware defection :(
[HD2 General] mightymn:
Has any of you guys tried the 1.61 ROM? I've heard it fixes the call quality
[HD2 General] Hardmen:
No, it is not. I've got the same problem.

If I call someone, the sound is great.

But if someone call's me, the sound cracking (if this someone is female, it's extreme...).

So, it's a software problem and it's not fixed in the new 1.61 ROM. :rolleyes:
[HD2 General] Xeon:
I have the problem for both incoming and outgoing calls...