yashsingh1/xdaforums huggingface dataset:
[HD2 General] Isadora:
Not on new Combi deals I think, they include them in the new flex ones though. Calls to voicemail aren't included either but that's easily worked around (call your own number from your mobile, it sends you to your voicemail)
[HD2 General] nicelad_uk:
My contract was a Combi one and they were free. Voicemail wasn't though
[HD2 General] Isadora:
I hope you're right, their t&cs do lack precision on that one. Thanks :)
[HD2 General] nicelad_uk:
Yup! I just got told Picture messages (MMS) are the cost of two SMS messages, so they just come out of your SMS total. That was from T-Mobile
[HD2 General] vinokirk:
Can somone tell me what the different 'status' catogeries are? mine is at 'new (contract)' at the moment. What can i ewpect next?

How long did it take for yours to go from 'new (contract)' to the next stage?
[HD2 General] dbryan:
Mine went New Contract - Pending Stock (was like this for about 3 days after launch even though i pre-ordered!!) you will then get an email saying its despatched and order status will goto complete.

Pre-ordered mine 2 weeks ago and still waiting for delivery, although i did receive the despatched email Saturday afternoon so i guess it will arrive Tuesday.
[HD2 General] Nemeth782:
I got a dispatch email Friday morning at 6am, so I was expecting delivery today - no phone.

Sick of being lied to by these people, I'm starting to think that they never got stock on the 12th like they said.

I'm going to refuse to accept delivery (if it ever comes) and purchase it somewhere else, I don't care if it actually takes longer, but I've had enough of them. You try to phone them and you just get the stupid answerphone, it doesn't even ring. Their dispatch emails are broken, missing IMEI and phone number etc, leaving you with no proof of purchase for insurance purposes.

Poor poor showing.
[HD2 General] Isadora:
Call the Southampton store on 02380 33 55 77 as they handle the web orders. You may need to try a few times to get an answer as I guess they're a tad busy, but I did manage to speak to someone this morning.
[HD2 General] vinokirk:
And what did they say? Did they confirm they have stock?
[HD2 General] vinokirk:
im rinigng that number now after about 30 ring someone picked up but hung up again. so i stayed on the line and they kept picking up and hanging up, i could hear people in the back ground, and they also tried dialling a number a couple of times. These guys seem like dicks to me.
[HD2 General] acostaf:
I got an email

Dear Mr XXXXXXXXXX

Order No. 27000 - 28000

Please accept this email of confirmation that we have cancelled your order.

Thank You

Mobile Phones Direct Ltd

Unit 36 Mall Marlands

Civic Centre Road

Southampton

Hampshire

SO14 7SJ

Tel: 0845 470 4000

Fax: 0845 470 4100

email: webshop@mobilephonesdirect.co.uk

webshop: www.mobilephonesdirect.co.uk

Hi,

Further to your order we regret to inform you that the network has not accepted your application for a pay monthly connection. Mobile Phones Direct Ltd has no control over this decision and your order has been cancelled.

As an option you may want to consider a Pay as You Go handset. Pay as You Go requires no credit check for connection and you can view our product range here http://www.mobilephonesdirect.co.uk/Pay-As-You-Go/sc462.aspx

Kind regards

Mobile Phones Direct Ltd

Unit 36 Mall Marlands

Southampton

SO14 7SJ

Tel: +44 (0)845 470 4000

Fax: +44 (0)845 470 4100

email: webshop@mobilephonesdirect.co.uk
[HD2 General] acostaf:
Is any one else getting those ?
[HD2 General] Isadora:
I didn't ask lol, I just wanted to cancel my order which they did without any problems (though my online order status is still showing "pending stock", just assuming that it may take a bit of time for it to update to cancelld)
[HD2 General] vinokirk:
Well having said what i just said....I phoned their Reading Nokia branch, spoke to a guy called Robin, he took my details and said he would try getting thru to the web team. I was like yeah whatever mate. 5 mins later he rang me back he said he gt thru to someone called Dave on the web team, who said he has just ben looking at my account and my credit check is all ok (i wasthinking yeah whatever mate pull the other one), he said they are expecting delivery of 200 units today and I should get the phone on wednesday. So i said excellent thanks very much. Went to check my order online and its now 'Pending Stock'. So i guess this Robin was telling the truth! I take it back what i said before, these guys seem ok!
[HD2 General] mikkybukky82:
I have been let down again.i was promised Friday now its Monday and no phone yet.What is annoying the most is I had travel down from Nottingham to London just to come receive my phone at my billing address.four days wasted :mad:
[HD2 General] Nemeth782:
They have just told me that it should still arrive today despite my post having already been delivered, and that I should wait until 1pm...

This seems weird as I have never had a SD item delivered separate from the regular post before, but we shall see.
[HD2 General] vinokirk:
Well if everyone here keeps everyone else updated then maybe we can help others by pooling our info.

Like I said I ordered mine yesterday at 18:00, credit check went thru this morning at about 10:30 and its now pending stock.

This seems like quite a quick turn around to me. I dont know if this is usuall or weather is because I rang and queryed it.
[HD2 General] Nemeth782:
I've phoned T-Mobile (I'm an existing customer of theirs anyway) and extracted my new mobile number from them, which has apparently been connected since the 13th, which would make it seem like I should be receiving it today!

However, it is yet to arrive, and as I say, the post has been... if Royal Mail have lost it I will NOT be pleased!! :(
[HD2 General] nas09:
i dunno who to blame for this parcel farce or MPD - its 12:30 now and still no phone the status says that the order is completed which means it should be on its way here no!?
[HD2 General] mikkybukky82:
Same here.am not patiently waiting.am trying call up MPD
[HD2 General] mikkybukky82:
Have anyone received the hd2 from MPD today?
[HD2 General] nas09:
its now 1pm and no phone this is crap! i hate waiting around for stuff - when i try to call MPD i have to leave a message they say they will phone me within four hours

very helpful i think not!
[HD2 General] riz157:
Not sure if it's worth calling up mpd if your order has been dispatched, they will probably blame royal mail. I suppose if mpd have released the product then it is out of mpd's hands it is down to royal mail to ensure delivery. Generally special deliveys do arrive before one and and if its valuable then it will be delivered separetly to the normal post, certainly in the case of mobiles.

It is past one and I have accepted it won't be delivered today, no point in waiting or wondering if it will be delivered today it's time to get on with more pressing matters.
[HD2 General] mikkybukky82:
I have just cancelled mine even though i was sent an email its been dispatched and ordered from Vodafone.MPD is completely unreliable.i guess i will have to keep on watching youtube till mine comes around:mad:
[HD2 General] nas09:
i know i know - i was telling someone in an earlier post to have patience but i have run out of that now -

they should have given me the tracking numberr so then i would be able to track it down myself!
[HD2 General] rovex:
I haven't received mine either, really getting p*ssed off now.

Im beginning to think the despatched email was a lie.
[HD2 General] mikkybukky82:
i just got a feedback from vodafone that my credit check went smoothly and i will be getting hd2 soon.i guess 2morrow
[HD2 General] nas09:
just got through

i got confirmation on friday evening that the phone had been despatched the MPD person said that it was supposed to picked up on saturday but the pickup didnt happen (he didnt say why)

he says that they have picked up today and it should be with me tomorrow - which is great cos im at work and will have to collect from depot.

Not happy but nowt i can do about it....

if it isnt here tomorrow im going to use some swear words.
[HD2 General] rovex:
Cant get through on the phone, but i have emailed demanding an explanation for the delay and i also want my postage cost refunded since i didnt get the service they claimed i would get (next day from date of despatch email).
[HD2 General] riz157:
Personally I'm not going to cancel my order due to this fiasco simply because theyre deals are the cheapest. I'm not to concerned about the contract as i do have a good contract already so I went for the cheapest option 12month contract at 29.36 phone for 151 at the time. In total just over £500 which considering is not bad I'm simply paying for my handset in installments, that's haow i see it anyway.
[HD2 General] movieman14:
mobilecrapdirect

im still waiting

at the moment im thinking about going down to my nearest mobilephonesdirect store and going absolutly crazy.:mad::mad:

i could not be madder. if its not here soon im going to go mad with rage:mad::(
[HD2 General] soonu99:
Vodafone Order

I am in a same boat as you....I spoke to Vodafone order tracking team. they are expecting deliveries on Wednesday. so probably gets it on Thursday.. hopefully : (
[HD2 General] Isadora:
The only reason I've cancelled with MPD is not because of the stock/ delivery issues (I'm sure it's going to be the case with many retailers anyway) but because I found a way to make the direct deal through vodafone work pretty well for me. Yes, I would absolutely love to have the phone tomorrow, but I know it's not going to happen, so I can wait (she says, pacing around the room mumbling to herself "want phone want phone" :p )
[HD2 General] acostaf:
Did you ge a good price ?
[HD2 General] Isadora:
Couldn't get them to budge (called 3 times btw just in case), though they did put me on hold a few times to check.... However here are my back of envelope calculations in case anyone cares lol. Bearing in mind that I would have needed to upgrade my current price plan (O2 sim-only 30 days rollover) because it doesn't include data, I decided to request my pac and went looking at new contracts:

T-mob through MPD, best option for me was 12 months combi 35 + web walk = £40/month + £91 for phone + £4 delivery. Total cost £575 - that's for 500 minutes, 375 texts, unlimited internet

Vodafone wouldn't budge from the £40 for 18 months but if I downgrade after 9 months as per their policy, that makes £40x9 + £35x9 = £675 still too much, right? Except that now that the phone can be ordered from the vodafone website (it wasn't over the weekend or I wouldn't have bothered with MPD), I've ordered through Quidco (cashback site) and will get £90 back so that makes it £585. Ok, so I'm tied in for 18 months instead of 12, but I guess I can live with that :)

Still awake? :p

Edit: so I effectively stretch the total payment over 18 months, gives my bank account a bit more breathing space ;)
[HD2 General] DoctorJekyll:
I ordered about 3 weeks ago.

I got the following email today.

Dear Mr ***** *****,
Order No. ******

Please accept this email of confirmation that we have cancelled your order.

Thank You

No explanation, I'm not a happy man. :(

I did order a G2 a few weeks ago for my son, that was delivered the next day but without the genuine HTC screen protectors that I orderd at the same time. When I emailed them about it they sent a generic protector that had to be cut to fit. After another email they told me it would be a week or two before they would have them. I emailed again and asked for a refund, then I got the HTC screen protecter 2 days later.

Sorry this had to be my first post.
[HD2 General] vinokirk:
Phoned Robin at the Reading store at 17:15 and asked if he could check if the webstore actually recived their stock today. He told me he would check and ring me back. And ive just got an email confirming my order has been despatched!
[HD2 General] amarko5:
order before 3 for next day delivery is total bull****

just received this email

Dear Customer,

We wish to thank you for ordering with Mobile Phones Direct.

We have experienced our highest level of phone calls, emails and instant messages during the release of the Brand New HTC HD 2.

Now, we have completed all our orders for this handset for those customers who placed their order before the 12th of November. Your handsets should be with you no later than Wednesday the 18th. If, however, you have not received your handset, please check our website for the order status using the following link: https://www.mobilephonesdirect.co.uk/account/index.aspx

Those who are ‘complete’ will have their handset as advised, before the 18th.

Customers who placed their order over the weekend will have it no later than the 19th.

Due to the sheer number of orders processed, Royal Mail tracking ID’s will not be available to you until Monday the 23rd, but please in the first instance, use our order tracker as suggested above.

We are working very busy to ensure that your handset gets to you in the quickest time possible, so please try and refrain from calling or emailing unless it is absolutely necessary. We will be very grateful for this as we can concentrate on providing the fastest service possible.

If you have called, faxed, emailed and we have not answered your question, please know that we are taking every effort as possible to get back to you or to ensure that your request has been actioned.

Kindest Regards and thank you for shopping with Mobile Phones Direct.
[HD2 General] riz157:
Finally get a response from MPD here's what they had state:

Dear Customer,

We wish to thank you for ordering with Mobile Phones Direct.

We have experienced our highest level of phone calls, emails and instant messages during the release of the Brand New HTC HD 2.

Now, we have completed all our orders for this handset for those customers who placed their order before the 12th of November. Your handsets should be with you no later than Wednesday the 18th. If, however, you have not received your handset, please check our website for the order status using the following link: https://www.mobilephonesdirect.co.uk/account/index.aspx

Those who are ‘complete’ will have their handset as advised, before the 18th.

Customers who placed their order over the weekend will have it no later than the 19th.

Due to the sheer number of orders processed, Royal Mail tracking ID’s will not be available to you until Monday the 23rd, but please in the first instance, use our order tracker as suggested above.

We are working very busy to ensure that your handset gets to you in the quickest time possible, so please try and refrain from calling or emailing unless it is absolutely necessary. We will be very grateful for this as we can concentrate on providing the fastest service possible.

If you have called, faxed, emailed and we have not answered your question, please know that we are taking every effort as possible to get back to you or to ensure that your request has been actioned.

Kindest Regards and thank you for shopping with Mobile Phones Direct.

Must admit customer service is not great but I suppose saving a few hundred is worth the wait.
[HD2 General] acostaf:
I can confirmed that you are not the only one, I've got exactly the same.email.
[HD2 General] rovex:
The whole issue could have been avoided if they hadn't claimed to have despatched phones friday, when they clearly haven't done so.

If they had they would have been delivered Saturday or Monday. Someone there jumped the gun and claimed they had stock Thursday, which perhaps they did, but they shouldn't have emailed everyone saying so if they couldn't fulfil all orders within the next day envelope.
[HD2 General] vinokirk:
thanks for keeping us updated guys! When did you both first order your phones and what is the status of your order now? I ordered mine at 1800 yestersay and by 1800 today it was complete and i recived my despatch email. The order by 3pm bit should be taken off their website till demand slows down IMO. Lets just wait to see if i recive it on weds!
[HD2 General] acostaf:
6:00 pm yesterday, what? I ordered mine 16th of October and got it canceled today around 10 am
[HD2 General] amarko5:
well now your making me LIVID with anger :mad: mine was ordered on the Fri 13th before 3pm and my status shows PENDING STOCK

please let me know if yours does indeed arrive before mine as that would make them even bigger liars and useless at order rotation.
[HD2 General] vinokirk:
i will indeed keep you updated. If everyone keeps everyone updated then we will all be more the wiser!
[HD2 General] DoctorJekyll:
I ordered on the 28th October.

Sorry I missed this other email that come just after the first one.

Hmm
[HD2 General] Pantaloonie:
Mine was despatched friday, delivered saturday. Attempted delivery anyway, I collected it this morning from the PO.

I pre-ordered on the 22nd October.
[HD2 General] rovex:
Thats a credit check failure, which can be for any number of reasons.

What gets me most is that the non delivery issue seems random. I ordered weeks ago, but have no phone, others ordered last week and have theirs.

Its very annoying and i still dont know if or when im going to get my phone. I took today and tomorrow off work so i could accept delivery and have a play, it now looks like i may not even get it until Wednesday. This means it will be Friday because i wont be home to receive it and that's the first day i am free to collect it.
[HD2 General] Isadora:
I'm sure you will... have fun tomorrow (well if it turns up tomorrow that is...)
[HD2 General] rovex:
Thats not the case for many though. I also got an email friday, but still have no phone. I didnt expect it Saturday, but i sure did today!
[HD2 General] mr_Ray:
Mobilephonesdirect.co.uk are liars. Mobilephonesdirect.co.uk cheat their customers. Mobilephonesdirect.co.uk use bait and switch tactics to trick people into buying from them with false promises of next day delivery. Mobilephonesdirect.co.uk are unethical and fully deserve all the crap they get for this fiasco.

I wish I had never heard of these scammers.

(Yeah, hoping to be googlebait there. If just one person looks around to check them out before buying it will be worth it. The don't deserve a single customer with their shoddy tactics.)
[HD2 General] vinokirk:
the 3pm delivey part should definately be looked into by trading standards
[HD2 General] amarko5:
Update

well blow me down with a feather, just got this email tonight

Dear Mr xxxxxxxxxxx

Thank you for placing your order with Mobile Phones Direct.

Your Order has been despatched .

Order Reference: xxxxxx

does this mean it's coming tomorrow ?? or does it mean we have sent you this to stop you nagging us via messages and phonecalls :rolleyes:

tomorrow will tell !
[HD2 General] vinokirk:
Did you also get the

Dear Customer,

We wish to thank you for ordering with Mobile Phones Direct.

We have experienced our highest level of phone calls, emails and instant messages during the release of the Brand New HTC HD 2.

email?

What is the status of your order on their website and when did you order? (you ordered on fri13th didnt you?)

In the email it says:

Those who are ‘complete’ will have their handset as advised, before the 18th.

Mine is 'complete' so theoretically I should get mine on the 17th(tomorrow) as that is the only day left before the 18th November.

But it then goes onto say:

Customers who placed their order over the weekend will have it no later than the 19th

I placed my order at 18:00 on Sunday. So will I recive the phones on the 17th 18th or 19th? Its anyones guess but I'd say its more than likely gonna be the 19th.

riz157, what is the status of your order?

amarko5 i presume yours is now'complete'
[HD2 General] amarko5:
yes as previously stated i got the busy email, then got the despatched (about 7pm tonight), then checked status (now complete) and it was ordered on the 13th before deadline.

so i am a little bit hopeful of tomorrow , but still dubious as to their credibility ( as they have said sorry, no tracking numbers until mon 23rd ??) so i have no way of proving they have indeed dispatched it !! nor any method of tracking it.
[HD2 General] vinokirk:
Yeah its a bit suspect isnt it. I just take a little pleasure in thinking that in 6 months time ill look back at this thread and think' Oh we all got so het up about 1 or 2 or 3 or 4 days of waiting!'

But its the same for any new piece of technology(well for me anyway!) i want it the day it comes out and if its a day or two late getting to me i get really antsy in my pantsy, rininging the company 5 times a day etc!

But they really should take the 'order by 3pm....' bit down of their site.
[HD2 General] amarko5:
Agreed they should really rethink the wording carefully.

I would not be so angry and antsi had they posted, "order now recieve in the next week or so".

there has been several posts like the one on friday "NOW IN-STOCK! - ORDER BEFORE 3PM FOR SUPERFAST NEXT DAY DELIVERY!" certainly not superfast thats for sure :p and i know from online banking that the lie on sunday (call to the shop) that my credit check was not done, was indeed a lie as tmobile had done the usual £2 in £2 out transaction on friday.

if i walked into comet and they said we havent got that tv it will be monday next week, it would not stop me buying it, if they happened to be the best deal.

likewise here, had they been honest in the first instance then all this negative publicity would not have happened.

however its not over yet as my new shiny toy is not in my greasy mitts yet ;)

perhaps when i have my toy then i may indeed copy this thread in an email to their sales department.

honesty is truly the best policy.
[HD2 General] mr_Ray:
SUPERFAST? Nope.

NEXT DAY? Nope.

DELIVERY? Not even that.

So, 0/3 still. This is very much into the waters of "false advertising" and "deceptive busness practices".

O2 may be pissing people about with release dates with the left hand not knowing what the right hand is doing, with the launch being pushed back and back, but at least a no point have they taken money off of people with a *promise* of "order by [DATETIME] for delivery by [DATETIME]" knowing full well that it is an outright lie. Nor do O2 falsely advertise free insurance that is anything but free.

That's the difference between being a disorganised mess and being lowlife cheating scumbags.
[HD2 General] mikkybukky82:
i just got mine.I have to cancelled with Vodafone now.only if i was patient.Going back to Nottingham ASAP:)
[HD2 General] vinokirk:
When did you order yours?
[HD2 General] DarkStone1337:
You guys seriously need to cool down, it's not that much of a wait :|

Anyway, I got mines this morning, this phone is sexy!
[HD2 General] adiemask:
I'm in exactly the same position, have you taken deluivery of yours yet 'amarko5'?
[HD2 General] vinokirk:
when did you guys order yours, did you use special delivery?
[HD2 General] mr_Ray:
Waiting isn't the issue. Being lied to is.
[HD2 General] amarko5:
no sight nor sound of the postie yet however its early doors its before 1pm isnt it ?
[HD2 General] vinokirk:
When did you order yours dude, did you opt for the special delivery?
[HD2 General] DarkStone1337:
I ordered mines on the 4th of November. Uhm, I paid for the £3.99 delivery :)
[HD2 General] DarkStone1337:
I don't know why you would think they lied?

If you look on their site....

http://www.mobilephonesdirect.co.uk/customerServices/delivery.aspx

"Orders placed before 3pm Monday to Friday will be guaranteed a next working day delivery, subject to a successful network credit check (if applicable). Orders placed after 3pm on Friday or over the weekend will be processed on Monday (unless a bank holiday) and delivered Tuesday."

*shrugs*
[HD2 General] rovex:
Itsa problem when you expect it on a certain day and make arrangements to be home so you can take delivery. Its then a further problem when it doesn't turn up because you then dont know when it will. Whos to say it will even come the day after, or the day after that?

I still have no phone, ordered on 30th Oct, despatch notification 12.30 Friday 13th.
[HD2 General] DarkStone1337:
Well, according to that link, you should receive the phone today. It's still 10.15am yet, who knows, it might be here before 1! :eek: