yashsingh1/xdaforums huggingface dataset:
[HD2 General] dutzel:
Message from Htc regarding SMS Problem with Exchange 2010

Just received this mail from HTC Support. Allthough it is about the Exchange 2010 problems with HTC Messaging I guess (hope) the update will include a fix for the other SMS problems, too.

The mail says that we can expect an update for the end of the month.

Regards,

Matt

2010/01/19 15:45	Carolin (DACH Support (Tech))	Sehr geehrter Herr Poller

Vielen Dank fuer Ihre Anfrage bezueglich Ihres HTC HD2.

Es wird Ende diesen Monats ein Update veroeffentlicht werden, welches Ihr Problem loesen sollte.

Mit freundlichen Gruessen

Carolin D

HTC
[HD2 General] drpuma:
Same bug for me!
[HD2 General] thehawkCB:
Just in case someone else encounters this.

Today I tried to send some SMSes which got stuck in the Outbox. The battery was very low, 3% and I believe that was the reason.
[HD2 General] FrankCastle:
i just tried to send one - which of course got stuck - and battery is at 100%
[HD2 General] novalistic:
Called Customer Service . . .

Confirmed that another NEW Patch for SMS will be released by End January 2010. :confused: :confused: :confused:

According to them, hTC will liaise with Microsoft to resolve the SMS issue. :o :o :o

We shall wait and see . . . :mad: :mad: :mad:

Note: Hard Reset my HD2 twice and without installing the Both SMS hotfix . . . SMS still stuck but no ugly Large Font issue. :mad: :mad: :mad:
[HD2 General] novalistic:
Bro, IMO nothing to do with battery should be something related to "hTC Sense".

hTC integrate Sense (1st started from hTC Hero Android OS Device) in Windows Mobile 6.5 . . .

Is it wise? :D :D :D

Next time they upgrade to Windows Mobile 7, we might suffer another round of SMS problems!!! Who know ???
[HD2 General] novalistic:
All kind of problems persist upon installed the NEW Patch "LEO08007.exe", such as . . .

1) Ugly Large Fonts within the Traditional Message View,

2) Bluetooth sometimes not functioning properly when using Earpiece,

3) SMS stuck in Outbox, more often than ever &

4) Those that not reported . . .

Check hTC Website, already remove the above NEW Patch.

:mad: :confused: :mad: :confused: :mad:
[HD2 General] tsttse:
after i installed the new patch... my 3g connection closes itself when i put the phone in standby... this is not a problem for me though as I don't have anything using the connection in the background... it use to stay connected for more than 12 hours and whenever i check my phone it would be able to quickly get the latest weather. Now when i check my phone, it needs to create a 3G connection before it checks the weather...
[HD2 General] SOLRAC13:
HTC Sms hot fix update delivers just that: fast and reliable SMS messaging.

Well that's good ! It saves your battery
[HD2 General] raulttro:
I have found the solution for this without disabling HTC Sense or HTC Messaging.

Actually I installed the program WMLongLife which you can find on the forum, and solved two, maybe three problems.

1. The program disconnects automatically the data connection after defined idle time, in various situations.

2. It also changes between 2G and 3G in various modes ( you have good options to choose from ).

3. BUT MOST IMPORTANT

It solves the problem with messages stuck in Outbox. I assume that mainly because the data connection doesn't stay on anymore. It've been allready 5 days now since I'm using the problem and no message got stuck.

Normally I send about 5-10 messages per day and problem used to occur at least once @ 2 days. I'm pretty sure this is a good solution that also increases your battery life.
[HD2 General] casci:
Please, can you post the main settings that you use for this utility ?

Thanks.
[HD2 General] raulttro:
Ok, I will post only the settings that I have checked, others not mentioned are unchecked.

Switch to 2G when the screen turns off

Return control to WMLongLife when the screen turns off

Show bandswitch notification

Vibrate notifications

Switch to 3G on whitelisted application launch

Switch to 2G when Wi-Fi connected

Switch to 2G when USB in use

Disconnect idle connections (30 seconds). But you must also know that doesn't happend if you turn off the screen before the time you selected, in my case I must wait for 30 sec so that connection disables itself and then turn off the screen.

Disconnect idle connections when the screen is on

Disconnect idle connections when applications are running

And then you can change settings for each application in the whitelisted.
[HD2 General] jrrigney:
Well I finally got a response from HTC about the SMS getting stuck in the Outbox

At least its not too far away, I just only hope it actually resolves the problem
[HD2 General] apemonkeyman:
HSDPA

Has anybody else had the problem with 3G on but HSDPA disabled?

Since I disabled just the HSDPA option, this has not repeated for me. :D
[HD2 General] BLAST3RR:
Using the phone without HSDPA renders it near useless.

I also got the reply from HTC today stating there will be a fix before the end of January.

Let's just wait what will come and hope for the best.. Really have no other choice. :rolleyes:
[HD2 General] casci:
Thank you, very much.

A last question. How I've to set the radio settings ?
[HD2 General] apemonkeyman:
Mmm ok, my mobile speed test of 750k with H disabled doesn't feel all that useless... ;)
[HD2 General] BLAST3RR:
You know what I mean ;)..
[HD2 General] hammerman44:
:( now stopped working, gonna wait for end of Jan fix, fingers crossed.
[HD2 General] apemonkeyman:
Err... I thought I did. :confused:
[HD2 General] apemonkeyman:
Have you tried specifically disabling H? I'm wondering if it could be that H is stamping all over the GSM signal since I also found that when in H, incoming calls were being bounced too.
[HD2 General] astrodemoniac:
I confirm I also got an eMail from HTC support stating that a new update should be available in ~2 weeks:)
[HD2 General] ninja.rogue:
Also mine has gsm preferred and I have the issue.
[HD2 General] hussan882:
Same problem here on o2 - sent a message with a few recipients and its just sitting in my outbox. This is getting really annoying now.
[HD2 General] DexyG:
Reading this thread has me VERY worried - I have an HD2 sitting waiting for me at home. Strange how some people aren't having any issues, but others are.

Those of you with the problem - are you using the threaded message view, and how many messages do you have in your inbox?
[HD2 General] i_maq:
Indeed, a lot of us had this problem when we got our Heroes with the first release firmware, messages wouldn't be recieved for ages.

The official rom update fixed the problem, so it IS a software problem. And a very annoying problem too as sms is a basic phone feature... Too many advanced features can mess up even the most simple function...
[HD2 General] Beefheart:
No, it isn't, O2 has more customers than Vodafone.

Hope this issue doesn't effect me. Got a HD2 waiting for me at home having been delivered today.
[HD2 General] DexyG:
Those of you on O2 UK with the problem - did you buy SIM-free and put an O2 sim in, or did you buy from O2 in the last day or two?
[HD2 General] nick_manchester:
Mine is a sim free HD2 that I'm using with O2.

So far today since a soft reset it has worked ok again. SMS settings is currently set to 'GSM'.
[HD2 General] ageorgiou1984:
Mine is also a SIM free HD2 that I'm using with O2. This shouldn't make any difference though.
[HD2 General] shu8i:
i've a german ROM with a different carrier than o2. every single sms has been sent & received. maybe it's a ROM, or carrier fault?
[HD2 General] eface:
I've got my Xperia X1 back from repair and it starts outright with the above problem. I've done absolutely nothing except trying to send a sms with already freezing in the outbox.

I've used this simcard in lots of other phones and it always worked fine. When i first got my xperia it smsed just fine, it's after i updated to 6.1 that the sms issue started. I'm using the KPN provider in Holland, so i suppose it's not Carrier related, given that it more seems to be happening at random
[HD2 General] leoni1980:
I'm on T-Mobile in the UK and am not having any issues. I'm using a SIM free, unlocked handset from MobilePhonesDirect. The networks have tweaked the ROMs (hence the missing YouTube app) so it's possible SIMLocked handsets are more prone to this problem.....seems that this problem is fairly inconsistent though.....I'm slightly stumped as to what could be causing it.
[HD2 General] mihanclub:
i bought from jumbo for 3299 dhs
[HD2 General] ijob:
After receiving a reply from HTC support, they asked me to change my SIM. As I am on Vodafone, I chose an O2 card, then sent 10 messages and none of them sent.

hmm, what now?
[HD2 General] hagba:
Thanks a lot
[HD2 General] mihanclub:
welcome ;)
[HD2 General] ijob:
Just done a hard reset, still the same. How weird? When I took delivery of my new HD2 it was fine until several days ago.
[HD2 General] ageorgiou1984:
Get back onto HTC, that's what I've done, waiting for another reply now.
[HD2 General] asifrrana:
All,

I've been experiencing the same problem since I bought the phone. However, yesterday, I removed the SIM and replaced. I haven't seen the problem again...

Asif.
[HD2 General] meeporox:
same problem here. I am with o2 and sometimes the sms messages don't send.
[HD2 General] Pixel:
mine's vodafone, and the ROM seems stock. no voda brand or anything obviously missing.not tried a different sim yet tho. fortunately I don't use sms much.
[HD2 General] patanello:
me too, got confirm of an update in a couple of weeks by phone and by mail..i keep my fingers crossed..:D
[HD2 General] raulttro:
Just default. Tell me if it works with sms got stuck problem. You should also notice a quite big improvement of battery life.
[HD2 General] tkoutal:
Tried WMLongLife and it doesn't fix the sms stuck problem.
[HD2 General] raulttro:
As you told on another thread.. that you find the application useless, did not set anything and you have data connection always on. Not setting the application to do something because YOU find it useless doesn't mean it doesn't solve the problem.

As long as you will have your data connection always on, you WILL have the problem until they will release a working hotfix.

And as about the program, it really conserves battery life if you configure properly to not always use 3G and not always stay connected.

And yes, I also have updates from hour to hour and use the internet for browsing.

So the solution IS WORKING + it increases your battery life significantly. For that I have posted a log that tracked the usage of battery. Battery can last for 2 days, or even more.
[HD2 General] XTREEM|RAGE:
2 more weeks, aargh!
[HD2 General] Elmo-85:
Well I'm not sure about anyone else but this problem has got even worse for me!! Now I am at stage 2.

First stage 1 I had messages stuck in the outbox, at least I could see them there. then I used to switch the phone off then back on, send a blank message to myself and everything is ok and it clears. I guess this is what most people use as a solution.

But now this stage 2 problem is much worse over the past few days. I keep getting messages sent but the go to the sent items, not the outbox like before. The phone thinks they are sent and this is even 10 times worse. Because you have no control. I get no delivery reports so I no its not sent and the person doesn't get the message either. Then maybe 5 or 6 hours Later I get a delivery report finally too late....

If you try to send the message twice, all that happens is it goes to sent items twice, then 5/6 hours later the person gets 2 messages !! :mad::mad:

Can this get any worse? I hope theres not a stage 3 :eek:

Has anyone else had this problem? or is the message always stuck in the outbox?
[HD2 General] Elmo-85:
Double post :(
[HD2 General] mightymn:
I think this may be an operator problem. When it goes to the sent folder you can be pretty sure the phone has done it's job. Isn't anyone else with your operator experiencing this?
[HD2 General] tkoutal:
Well I have already answered this, but never mind.. I have set the program as it's supposed to according to the manual and the result is not any good for me. I didn't say it's a useless program, it's just not any good for me because I have a good strong 3G signal near the office were I mostly operate the phone and I don't need neither want the phone to change to 2G anytime. If switching to 2G is the solution for SMSes then I can do this from the phone settings and wouldn't need any program. I want my phone to be fully functional on 3G and switching back and forth is worse.

Maybe the best solution is to switch the whole phone off or even better paint it blue and throw it in the deep sea so that nobody ever finds it... but I guess I'll just have to wait for the third do.nothing.hotfix first..
[HD2 General] raulttro:
Actually switching to 2G was a solution for the battery life. For the sms got stuck solution is to disconnect idle connections so that phone doesn't stay always connected. And that is surely useful, because it solves the problem. You should give this a try for 1 day. Let's say, disconnect connection after 15 seconds of idle and when you close your browser.

But if you use your phone for instant messaging and you want to have it always connected, then yes, you can't use the program for you, but that doesn't mean it doesn't fix, just that you can't used because it's not usefull for you.
[HD2 General] mrdec:
Ok raulttro I will give it a try and see if any the sacrifice. If it works than it will do untill the fix. ;)

Ill let you know
[HD2 General] waynepyrah:
I don't have the sms outbox issue and have my data always on with push email, Twitter updates, etc... the problem I have is that although I can start replying to a message quicker it takes ages to type the message now :(
[HD2 General] thegios:
has anyone realised the following bug?

go to a contact's profile, hit on send an sms and then go to the sms list: you'll see that instead of the contact name you have the mobile number. this does not happen if you send an sms by choosing new and then typing the contact name
[HD2 General] Archer:
That doesn't happen for me - it shows the name when I do what you described.

Anyway, you can't call that a bug. It just does something different to what you expect.
[HD2 General] novalistic:
Count Down . . .

09 more days to receive 3rd (hopefully Final) SMS Function Update / HotFix . .

:) :( :confused: :mad: :p ;) :D :o :rolleyes: :cool: :eek:
[HD2 General] paulking:
HAHAHAHA i just got 15 delivery notifications from messages i sent last week hahaha what a ****ing joke!
[HD2 General] cocks17:
New 1.66 rom update possible SMS fix?

Hi can anyone responde with any idea if the new 1.66 Asian Based rom has managed to solve any SMS outbox issue?

Available here: htc.com/sea/SupportDownload.aspx?p_id=297&cat=2&dl_id=854

Serial: ht9c2nw04056

I am upgrading tommoro but please let us know if any improvements occur?
[HD2 General] Anby:
Hi! I'm belgian and I follow this thread with the highest interrest since I'm also experiencing this problem. I don't use WMLongLife.

Yesterday, I disabled all connexions before sending sms and it worked. I made the same today but it didn't work anymore. I had to go to the outbox, delete my message and turn off/on the phone, write again and send again and it worked.

Sad that there isn't at least a send again function.
[HD2 General] apemonkeyman:
HSDPA

Since I disabled HSDPA (leaving 3G enabled) I have not had a repeat of the SMS outbox problem. This has been fine for a couple of days now.
[HD2 General] webjunky:
delete the first sms fix they made and it should work , atleast it did for me :)
[HD2 General] novalistic:
Just as I started the count down, hTC released the New ROM version 166.707.1 (76641) :D

After I Upgrade the ROM, everything works great . . . :eek:

Will post again if any problem occur . . . Touch Woods :cool::cool:
[HD2 General] SOLRAC13:
HTC HD2 messages get stuck on New ROM version 166.707.1

Bad news :mad: New ROM version 166.707.1 did not fix the sms bug, cross fingers for there promise hotfix end of the month
[HD2 General] fyth:
Guys,

Actually when you mentioned that the SMS'es were stucked in the outbox , did it happened all the time (means you can never send out an sms) or just once in a while ?

I never had any problem in the beginning (using ROM 1.48 WWE and Radion 2.05). Everything runs smoothly without any soft resets. The problem started once I started to upgrade the Radio to 2.06. SMS sending is still ok BUT whenever one of these functions failed to work (i.e pinch to zoom in File explorer , My Location weather updates, volume overlay in Music and Video application), the SMS got stuck in the outbox. For me its happening ONCE everyday. After soft resetting, everything works fine.

In the end, from my observation, I guess that maybe the SMS problem is a consequence of a service crash in HTC Sense . Perhaps HTC should really look into its Manila software updates and find a solution from that angle?
[HD2 General] uccoffee:
there's another website said when SMS stuck in OUTBOX, the pinch and zoom function of windows explorer will fail. Maybe it's the multitouch driver ....
[HD2 General] fyth:
If one of the functions fail, everything fail as well...
[HD2 General] valleyman83:
Is that according to your own experience?
[HD2 General] cinciberlandia:
I've upgraded to 1.66, I did had the problem on sms outbox.

20 messages sent, until now everything ok.
[HD2 General] fyth:
Let us know the outcome after a day or two. Usually the problem starts after one full day...
[HD2 General] Bimme:
exactly! but had the same problem with stock radio.

i wrote an email to htc support germany, wrote exactly what you've posted here three days ago..

guys, there is no sms problem, think it isn't even htc messagings fault. the problem raise even when you dont sent any sms. sms stuck in outbox is the consequence of any service

crashed.

ive seen it happening two times so far. ive been in file explorer looking for big files in device memory when the whole system was freezing for 5-10sec. after this pinch2zoom didnt work in file explorer. tested volume overlay-didnt work, tested bluetooth-didnt work. when you try to send an sms now, its getting stuck in outbox.

things i dont understand:

bluetooth doesnt work but wifi does...

pinch2zoom in fileexplorer doesnt work, but works in album..

since there are still people with no issues, few friends with hd2 running the same software than me, i more and more think it could be a hardware issue...like bad ram... lets see what htc reply in few days...
[HD2 General] lythe123:
I've installed 1.66.707.1 and i have manila 2.5.19211619.0.

I am using Messages for Pocket PC ver. 1.5, build 2011.1932.

I have been testing these fixes for testing by texting myself and my my other phone and they simply do not go through. They were shown as having been sent rather than showing them 'stuck' in my outbox. (Does this matter?)

I am in the US and with AT&T.
[HD2 General] cocks17:
ROM 1.66 Fixed SMS stuck in outbox problem so far 2 days in

New Rom 1.66 has fixed it for me. 2 days in now using new rom. I used to get stuck SMS prob 3-4 times a day. On vodafone UK. I also installed all my usual programs e.g. BSB tweaks, Skyfire, nanogroove, Facebook Im, Myplayer and all is working fine and problem hasnt occured on new rom atall.

Interestingly this rom: Texts are much quicker loading up for long threads (50+) and can type instantly rather than waiting 2-3 mins. Facebook works much better now and automatically scanned my phone book and connected up profiles and numbers. Weather syncs up much better. As this rom is intended for ASIA, includes asian alternative handwirting recognition Keyboard.
[HD2 General] twisted-pixel:
when this has happened to me, it's been signified by me being unable to change the keyvoard options. I use Swype or the phone pad, but when my SMS fails I know it's going to happen because I get stuck on the full keyboard and can't change it
[HD2 General] drpuma:
rom upgrade

Hi Guys!

Some of you have upgraded to 1.66 already I see. For me (sweden) still stick with 1.43... :( Where do you find the update for 1.66?? It is NOT posted on htc's homepage there I can only find 1.48 for certain countries (sweden not beeing one of them) where do you find the updates???
[HD2 General] lanwin:
It seems the updated rom is currently only available in En.
[HD2 General] novalistic:
SMS stuck in outbox, Resolved !! :cool: :cool:

Already sent out few hundred messages without problem. :D :D :D

You sure you flashed the new ROM? :cool:
[HD2 General] drpuma:
but where

Yes, but where do you find it?? I can only find 1.48 on the english htc website. Is there other download locations??? Please help!
[HD2 General] knight900:
http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
[HD2 General] drpuma:
htc update

Has anyone heard anything from the support as to when the update will be ready for the rest of us? Swe in particular...
[HD2 General] bdb25:
Just got this from HTC UK support....

The reference to the number of other software updates is because I ended up moaning about 5 or 6 different things! But at least its confirmed the SMS Rom upgrade will be available in the UK within the "next few days".
[HD2 General] Bone4Life:
I just mailed this to HTC:

Follow up on ticket (111111111111).

Dear HTC employee,

I installed the fix:

HTC HD2_LEO08007.exe trying to fix my SMS issue.

It seemed the issue was fixed, and it did not happen anymore... till today !!!

This issue is really a big one and I want the phone (almost 600 Euro's when I bought it) to be able to send SMS's without an issue.

Please have a look at xda-developers and you will see there are MANY people having this issue.

Sorry to say, but a working fix for this issue is taking way to long for such an expensive phone.

Hope you can push HTC to investigate and release a new fix ASAP...

Thanks in advance and rgrds, 11111111.

If I have an answer, I will post it...
[HD2 General] bdb25:
Bone4Life,

This issue does appear to be resolved in the latest ROM upgrade, however at the moment its only available for the SEA region, europes expected to get it within the coming few days.

Hope this helps!
[HD2 General] Jammie_1989:
I flashed my phone with 1.66 Energy Rom. Phone is unbranded so wasn't a problem :D Sms issue has gone for me aswel. Finally turned off delivery report. Woohooooooooo

Would also recommend this ROM. I was unsure about doing it at first but its really easy. If your phones unbranded and you want some help give me a shout. :D
[HD2 General] Bone4Life:
bdb25: thanks for the info.

I'll keep watching the HTC site for this ROM. Hope they don't wait to long as this problem is a real pain in the *BIEP*...
[HD2 General] chimpsinties:
I've been using Miri's 1.66 based ROM (see link in signature) for 4-5 days now and haven't seen the problem.

Although I wasn't getting it that often anyway. Probably only experienced it 3 times in 2 months with the phone.

I'd hate to speak too soon but lets just pray it is fixed. :D
[HD2 General] fyth:
Funny !!!

Something funny happened. 2 days ago, I tried to 'update' my facebook application in the Marketplace (from ver 1.07 to the 'supposedly' 1.1 ver). Out of a sudden , no more crashes in HTC Sense (on weather, pinch 2 zoom, etc) and most importantly no soft resets for d past 2 days. SMS working flawlessly.:eek:

Though it might not make sense from a techincal point of view, but at least my HD2 is working normally...Maybe updating a pre installed software could stabilize the ROM ???:confused:
[HD2 General] mooooooa:
the official 1.66 (DK version (denmark)) from htc.com is with the new htc messaging and it's working perfectly.. all the messages seems to reach the receivers instantly... and no more bug with weather, file explorer etc..
[HD2 General] drpuma:
there's a dansih version out? Where did you find this??
[HD2 General] buncanny:
ROM Version:

Norway:1.66.409.1, Spain :1.66.412.1,Denmark:1.66.403.1

Link is on the dk support site. Would post the link but couldnt b/c of new account limit.

Installing now :D
[HD2 General] drpuma:
But when I log on to the dk-support site only 1.48 rom is available?? could you e-mail the link plz? joakimrostlund@hotmail.com