[HD2 General] Keepingitrealz:
Ok guys and girls. Just got off the line with Handtec and a good result, basically I have asked for them to wait for the second batch of phones (1st week Dec), check the device thoroughly, credit the postage then send it to me

Here is the convo :)

Steve Doric: Hello

Customer Services (808): Hi there, how may I assist you today?

Steve Doric: I have sent my htc hd2 back to you as there were dead pixels and a pink blob when using the camera

Steve Doric: I would like to know if you have received it?

Steve Doric: I have been told Handtec will credit me my postage cost and as a result i have scanned a copy of my receipt.

Customer Services (808): Can i have your order number please.

Steve Doric: My google checkout number is : 4(*&%^$&%$&%

Customer Services (808): Please give me a moment while I check this for you.

Steve Doric: Last time i actually rang someone via skype explaining my whole situation

Steve Doric: I also have sent a few emails recently

Customer Services (808): I have checked your records and we have information relating to your faulty HTC HD2 logged on there.

Steve Doric: Thats correct

Customer Services (808): We are still waiting for your faulty goods to be delivered which have not arrived yet.

Customer Services (808): The relevant notes have been made on your records so once we receive the faulty goods, we will process the return and have it replaced.

Steve Doric: I have asked for Handtec to check for dead pixels on my new device and also the camera issues as i dont wont to have to return it again all the way from Australia

Steve Doric: The camera issue seems to be a world wide thing and HTC have admitted it is a hardware issue

Customer Services (808): Thats fine. We will test the replacement handset for any faults before we send it out to you.

Steve Doric: Can you please check the camera for a pink blob in the middle of the screen and dead pixels thouroughly

Steve Doric: Will you also be sending me a brand new device from HTC and not from the first batch which is the one that has heaps of issues?

Steve Doric: Sorry for all the questions but how will you credit me back the $62 AU for posting the phone back?

Customer Services (808): Please give me a moment while I check this for you.

Steve Doric: Thanks

Customer Services (808): Thanks for waiting. The current stock we have available is all from the first shipment which we received from HTC.

Customer Services (808): We have however sold many of these handsets all over and have had a very minimal amount which turned out faulty.

Steve Doric: Would it be safer to wait for the next batch?

Customer Services (808): We will still test the replacement device thoroughly before sending this out to you.

Steve Doric: Ok, so once you get my device in the post you will check the new one and credit the postage cost to my credit card?

Steve Doric: When will you be getting another batch of phones?

Customer Services (808): Yes We will credit the returns postage to your existing details we have and test a replacement device before sending it out to you.

Customer Services (808): We will be receiving the new batch in the first week of December.

Steve Doric: Great, thankyou although i wouldn't mind waiting for the second batch

Steve Doric: Hopefully alot of the small bugs/issues would have been ironed out :)

Customer Services (808): Thats fine. If you wouldn't mind waiting for the second batch then we can wait for the next shipment and send the replacement once it arrives.

Steve Doric: Ok but i still want the same check done if thats ok?

Customer Services (808): Thats fine. We will still carry out the relevant checks before dispatching the goods.

Steve Doric: Thankyou, so in summary you will wait for the second patch of phones, check for dead pixels, bubbles in the glass & the pink blob in the center on the screen? Once a device is found without these issues you will ship it back to me and credit me the $62 postage

Customer Services (808): Yes

Steve Doric: Thankyou very much for your time. Your customer service is second to none :)

Customer Services (808): Thank you for using live chat, have a nice day.

Steve Doric: Thankyou