yashsingh1/xdaforums huggingface dataset:
[HD2 General] Shasarak:
Since it manifests itself as a problem with white balance, it will be much more obvious in some pictures than in others. A white background will tend to show it up; a green or blue background much less so. It will show up much less in a flash shot than one using natural lighting. I wonder if some of the people who claim to have a mild version of it simply haven't tried taking photographs under conditions likely to highlight the issue.
[HD2 General] Dr.Sid:
Why the rush ? There is no reason to send it back at the moment. And you might really break it or even wore it out before the recall is issued.
[HD2 General] fatalus:
Please add me to the pink list as well:

ROM 1.43.405.1 (70124) WWE Rom Date: 26/10/2009

Purchased 13 november 2009 at expansys.se
[HD2 General] gavinfabl:
I didnt spend £500 of my hard earned cash to have a hardware fault on a device. This is so basic it should have been spotted prior to release. The HD2 is amazing but the camera is very important to me, as I use it a lot to take spontaneous photos. I have also printed many camera photos taken. Have a look at my flickr page, all taken on my last phone , HTC Hero.

http://www.flickr.com/photos/gavinfabl100
[HD2 General] Jolig:
I just saw this thread and tested:

Two photos outdoor, one indoor.

I can't see the "pink spot" in the middle....perhaps a little bit when you look at the thumnail preview? - but when I open the picture I think it is not too bad.

But please have a look...or am I blind?? :D

Version 5.2.21864 (21864.5.0.81)

Manila 2.5.19202525.0

ROM 1.43.407.2 (70124) GER

ROM 11/02/09

purchased on 19.11.09 in Media Markt Cologne-Marsdorf (germany)
[HD2 General] coucouillu:
Hi

I am Brice From France

Please add me to Pink list :mad: :

Serial : HT9AZNW02XXX

System Version : 5.2.21864 (21864.5.0.81)

Manila Version : 1.0.19202528.1

Rom version 1.43.73.1 (70315) FRE

Rom Date 10/28/09

I bought it at Orange Store, Vitrolles (near Marseille) France, november 20th.
[HD2 General] johnk1973:
Are you taking the p**s? This is HTC we're talking about, if these things started exploding they would just tell you to do a hardreset...
[HD2 General] Norw:
Update

I'm already on the "famous" list.

Here's additional info:

Serial : HT9B5NW01XXX

System Version : 5.2.21864 (21864.5.0.81)

Manila Version : 2.5.19202525.0

Rom version 1.43.409.1 (70315) NOR

Rom Date 10/28/09
[HD2 General] ijob:
The middle attachement has it, its visable viewing it as a thumbnail and at full size. I didnt look at the others.
[HD2 General] vatk:
Yep, it is obvious clearly in second picture.

Not in my case, is the problem always highly visible but it is there.

In these photos for example i think there is no issue.

In others, where the white is involved it is more annoying.
[HD2 General] Jolig:
OK, then please add me to the list....:mad:
[HD2 General] Shasarak:
There's definitely pink in your middle picture, but that could have been part of the original image. Take a photo of a white wall or ceiling (NOT using the flash) - that will make the presence of absence of pink more obvious.
[HD2 General] Dr.Sid:
Actually I wanted to point out I think the recall is very improbable. That's why I said 'you might wore it out before that'. :cool:

But if they delay distribution in some parts of the world (here in Czech Republic it's actually somehow delayed too), we can hope they are working on the problem.
[HD2 General] mrturq:
I also have this problem,

but, its not shown in the first pictures i took.

i remember that the first thing i wanted to do is to compare the pictures to the pictures i took with my hd1. i took a picture with my hd1 en hd2 of my car, of the air, and of my dog,

i did not had this with the first pictures.

but lately this pink spot has shown up.

So put me on the pink list as wel

i bhought this phone on the 6 of november @ Belcompany.

rom 1.43.404.1 (70124) NLD
[HD2 General] mrturq:
double post,

sorry
[HD2 General] Cartman316:
I have the problem to. Please add me to the list.

ROM version 143.405.1 (70124) WWE
[HD2 General] ijob:
What's the advice on sharing serial numbers? Sounds a bity dodgy to me.
[HD2 General] Beards:
Shouldn't be done and I do not add them to the list.
[HD2 General] Beards:
List Updated.

See Post 138 here http://xdaforums.com/showthread.php?p=4996143#post4996143
[HD2 General] Norw:
Examples

Same settings on both. No Flash. Just refocused and shot the second one...

Is this of any use/interrest in this case? SW?
[HD2 General] tnyynt:
Here are two pictures. One is a calibration image and the second is blank white.
[HD2 General] vatk:
I dare to predict no action will be taken as far as a recall of the units in the market is concerned, nor it will be addressed in the next HD2 batches (i don't believe the delay in some markets have to do with this problem) in the near future. The reason is this problem is not clearly obvious and in most cases the users won't spot it.
[HD2 General] Jolig:
I have to admit, I haven't read this whole thread...:o

What shall we do?

- wait what happens?

- send devices back?

- or.....

In Beards List at the end, the link to Tracy & Matt, they posted an answer from HTC which says this is a hardware issue, but when you read the answer from HTC I am not sure if this is one of these "standard-replies"....

If it would not be necessary, I would not give the device back, hoping it still could be solved by a hotfix or so.
[HD2 General] Wielki.Brat:
Unfortunately, my HD2 also has this pink tint problem. Purchased from gummobile.com on Nov 17 .

ROM 1.43.405.1 (70124)WWE

Pleas add me to list .:(
[HD2 General] Dr.Sid:
Wait. Sending back will not solve anything at the moment.
[HD2 General] Beards:
List Updated.

See Post 138 Here
[HD2 General] rovex:
The problem is in some countries you have to within a certain time frame otherwise you wont get a new one, only a repair, and that can take weeks.
[HD2 General] Beards:
The only delema in waiting is if you wait too long then it is deemed a repair.

Send it back to the seller within a time scale and it is a replacement.

EDITED:

rovex, Apologies.

You were posting the very same answer at the time I was writing my reply.
[HD2 General] polystirenman:
add me to the list

first batch from handtec.co.uk

1.43.405.1 (70124) WWE
[HD2 General] Jolig:
Let's write a mail to HTC - only with the link to this thread, that should tell them enough...:D
[HD2 General] Wevenhuis:
These are my examples. Inside/evening. Hope this helps

http://cid-bc91cbdb8ef5826a.skydrive.live.com/play.aspx/HTC HD2?ref=1
[HD2 General] Beards:
In all my correspondence with HTC I always include this topic and the other web sites found at the bottom of the list of names.
[HD2 General] blutz:
can someone keep the first post updated with relevant actions regarding this?

it hard to follow all the posts, 10x
[HD2 General] Beards:
The first post can only be edited by the author of this topic.

As such that is why I have been updating my list frequently.

I ALWAYS add the name Post 138 with a direct link.

All you need to do is make a copy of http://xdaforums.com/showpost.php?p=4996143&postcount=138 and you will get there straightaway. :)
[HD2 General] Beards:
These all look fairly clean.

Can you please provide your details so that I can add them to the list.

Thanks.
[HD2 General] christonabike:
Thanks for your work on this issue beards. I've added a direct link to post 138 on post #1. If any extra info needs to be added, please let me know and I'll sort it ASAP
[HD2 General] Beards:
Many thanks christonabike.

That will do nicely.:)
[HD2 General] AbdullahT:
guys can anyone confirm if its really a hardware problem ? many web sites say that HTC has confirmed its a hardware problem. is that true ?

or its just a software problem ?
[HD2 General] HaakonSaethre:
My phone has also the pink problem. Pictures taken on bright surfaces shows it clearly. Bought at - Mobildata - in Norway the 13nov.

ROM 1.43.409.1 (70315) NOR.

I think its important that the more people are letting them know, the faster they will solve this.
[HD2 General] maati:
Hi! You've added me to the list of users who don't have the problem.

Well, actually I do have it, but only very lightly and not noticeable at all on most photos, except for pictures of white surfaces.
[HD2 General] alibehzad:
Mine has it too.

Bought in Store Saturn, Erlangen, Germany on 18th November.

Rom Version

1.3.407.2 (70124) GER
[HD2 General] inmatrixout:
count me too!!!

rom: 1.43.405.1 (70124) WWE

rom date: 10/26/09

bought from expansys.com

I think that everybody haw the problem! Let's find if there is someone who doesn't! ;)
[HD2 General] jordanb84:
mines appears so far to be ok, bought from o2 uk on the 19/11

how do you find out rom number etc??
[HD2 General] beasty54:
Pink blob for me too

System Version : 5.2.21864 (21864.5.0.81)

Manila Version : 2.5.19202525.0

Rom version 1.43.405.1 (70124) WWE

Rom date 10/26/09

Sent from Mobilephonesdirect on the 16th Nov
[HD2 General] kholk:
No problem for me.

ROM: 1.43.405.1 [70124] WWE

Bought in Italy.
[HD2 General] Beards:
Updated List.

See Post 138 Here
[HD2 General] vanzelvoul:
I have the problem too!

ROM: 1.43.479.0 (69828) WWE, Date: 10/22/09

First batch from expansys.com.gr

please ad me to the list
[HD2 General] Hellsblade:
Add me to the list

I haven't been using the camera a lot, but i'm shocked after reading this thread.

Got mine 11/11 from pdashop.nl (Dutch ROM), Camera software version (6.26 (build 1920.3026).

Some white wallpaper samples.

First default (all settings +3).

Second only saturation +2. Color not very good.

Third all settings +2. (But the colors are worthless).

ROM version 1.43.404.1 (70124) NLD

I still hope its software.

Rgrds,

Hellsblade
[HD2 General] MadBastard:
pink blob here too

Rom version 1.43.405.1 (70124) WWE

Rom date 10/26/09

got on 16.11.09 from expensys.de
[HD2 General] Wevenhuis:
@Beards:

I added a day time picture. The picture is not perfect, but the street does perhaps seem a little pinkish. The evening photos seem alright.

My details you asked for:

ROM 1.43.404.1 (70124) NLD ROM Date: 26/10/09

(Reference to post138)
[HD2 General] altec1000:
Here too

Bought in the Netherlands

Rom 1.43.404.1 (70124) NLD
[HD2 General] forisp2004:
same problem here. :(add me to the list.

ROM: 1.43.405.1(70124)WWE DATE:26/10/09

12/11/09 from expansys.com.gr
[HD2 General] kb0n:
Wouldn't it be smarter to list the ROM versions and then count (maybe with names) how many people with that version have the problem, instead of listing all the people?

I mean it's supposed to help identifying whether or not it could be a matter of ROM version...they way it is listed now, that's not achieved.
[HD2 General] Beards:
Unless I am reading your post differently to how you intended it to be, my answer would be:-

Yes it is still achieved.

The name is added so that if we wish to obtain further info we know immediately the name, where purchased and what ROM.

Having just a list of ROM numbers does not give a complete picture.

If you want to find out how many have the same ROM it's simply a matter of looking at the list yourself and counting them.......

Surely you don't expect me to provide a different list for individual tastes.
[HD2 General] Beards:
List Updated

See Post 138 Here
[HD2 General] mika34:
Polish webside mentioned camera issue:

http://pdaclub.pl/index.php?option=...owy-problem-aparatu&catid=49:sprzet&Itemid=91

you can stick with 138
[HD2 General] readover:
Seriously, this looks unacceptable. It's clearly noticable! Even for someone who's not aware of the problem. (in some cases at least. Not all)

I will be getting a HD 2 hopefully before new years and if the camera isn't usable (wich I dont think it is if theres a big pink blob in the middle of each and every one of the pictures I take) I'll be so dissapointed...
[HD2 General] GeitjeG:
You can add me to the list, a pink area in the center, clearly visible when only focusing on a white wall, the taken picture shows the area as well.

ROM date: 26-10-09

ROM: 1.43.404.1(70124)NLD

My device was send by GSMweb.nl 11 nov, recieved 12 november.

This is either giving HTC a lot of trouble, or they just gonna make a software patch for a hardware problem (I guess they could make a patch which re-calibrates the optic sensors in the camera? To me that's the easiest option, giving everyone new devices would make HTC bankrupt?)
[HD2 General] jisin:
HTC Touch HD2 from Switzerland

And the pic i forgot to post...

here it is :P
[HD2 General] warhead1:
2nd batch from Handtec

ROM 1.43.405.1 (70124) WWE

Got the pink blotch problem. Disappears when I try to take photos in a well lit room without flash.
[HD2 General] zorglub667:
sheesh. what a mess.

what is it with HTC and cameras? seems like they never get that one right (or even try to)
[HD2 General] Keepingitrealz:
I just returned my handset to Handtec, hopefully they have a newer batch now??

I had a cluster of dead pixels and the pink blob!

:(
[HD2 General] Beards:
Updated List.

See Post 138 Herehttp://xdaforums.com/showpost.php?p=4996143&postcount=138
[HD2 General] Keepingitrealz:
Hey Beards sorry add this to the list

Nov 11 from Handtec
[HD2 General] Fatherboard:
defective pixels in main screen? or camera's sensor?... It's hard to believe that a 4.3" screen will suffer from these defects, but with htc's Q.C, anything is possible I presume... :-\

I'm working with an Eizo monitor, which is 24" TFT-LCD (S-PVA) and I have got 0 defective pixels, so I would expect from a tiny screen to be absolutely perfect.
[HD2 General] Beards:
Updated... Thanks.
[HD2 General] Keepingitrealz:
On the main screen, smack bang in the center :(
[HD2 General] Beards:
Guys,

Something interesting has just happened......

Whilst I was making an early cup of morning tea I was stood by the kitchen window and noticed a Hawk perched on the fence in the garden.

With only my Phone to hand I swiftly took a shot.

First surprise ~ The shot I took had hardly any pink trace.

I then fired off a few others from different angles... again little pink traces.

So.... I fired off a few indoors under bright lighting (it was twilight at the time).

Anyway, these shots also had little pink colour traces in the centre.

Now I'm not saying my Phone is remarkably better but from the shots taken there is definitely an improvement in colour quality.

I'm going to take loads more later in the day when I have some free time.
[HD2 General] tom2402:
no Pink :)

Mine is ok.

Superetrader/1.43.405.1(70124)/12 November
[HD2 General] xmoo:
OK Here 06-11-2009, Belcompany NL
[HD2 General] Cartman316:
Maybe the problem disappers with time?
[HD2 General] nghj:
might have been the auto white balance at that exact moment which resulted in colours making the pink spot not very visible.
[HD2 General] Wielki.Brat:
I propose to write to Meglena Kuneva Commisioner for Consumer Affairs http://ec.europa.eu/commission_barroso/kuneva/index_en.htm , perhaps it will help and they will deal with this matter .

He has today planned of chat oline with customers http://ec.europa.eu/consumers/chat_23october2009_en.htm
[HD2 General] TAMHAN:
Hello,

I just covered it:

http://tamsppc.tamoggemon.com/2009/11/23/htc-hd2-has-camera-issue-hardware-exchange-required/

However: guys, forget a recall on this one. Most users won't care one bit...
[HD2 General] Beards:
I am starting to wonder this myself....

I've taken a few more and again the pinkness is not as strong.

I'm going to take 30 to 50 more this morning then I will perform a Hard Reset and try again.

Just for information purposes ~ I have taken approx 412 shots.

The problem started to ease at around 390.
[HD2 General] kperi:
I can confirm having the same issues with the pink glow.::mad::mad:

Purchased mine from Handtec on November 13th.

Rom 1.43.405.1 (70124) WWE.

Rom date 26/10/2009.
[HD2 General] Ankobarabanko:
The same pink spot on my HD2 :(

ROM: 1.43.479.0 (69828) WWE

ROM Date: 10/22/2009

Purchased 11/11/2009 Germanos, Bulgaria
[HD2 General] GodsGift:
Interestingly, I get no pink when taking shots but when I first turn the camera on and hold it close to something (my desk) the whole screen is pink.

But after a few seconds it fades and all shots are fine.

GG
[HD2 General] Beards:
Updated List

See Post 138 Here
[HD2 General] mr_Ray:
That's pretty normal in low light pics with a cheap phone camera, just the auto white balance having trouble figuring out the light conditions.
[HD2 General] rovex:
Could it be excessive IR filtering? Or not enough? If the coating is uneven it could make the picture blotchy. Exposure to light might fade the effect i guess.

No replay to me by HTC yet, im guessing they are busy looking into it (yeah right).
[HD2 General] shagster69:
the worst forum intro post... ever.

Once you notice the pink blob on one photo, you you see it in them all [:(]

So, yes, i too have the pink blob.

ROM: 1.43.206.4 (70315) WWE

ROM Date: 11/06/2009

Purchased 19/11/2009 O2 UK (am annoyed because O2 paid enough attention to removing WiFi router... grrrr)
[HD2 General] wazaaappp:
damn :S I just realised I do have this issue... is quite shocking... what's next o.o!!!!

ROM: 1.43.405.1 (70124) WWE

ROM Date: 10/26/09
[HD2 General] Beefheart:
Barely have this issue myself, a slight pink hue in some photos but you have to really look to see it. The vast majority of photos on auto setting don't have any. I got mine from O2 on Friday, Rom version 1.43.206.4. Rom date 06/11/09.

It seems it effects all devices but some very bad while others it doesn't seem to be noticeable. Mine is good enough considering I don't use phone cameras too often so the quality is fairly low on my priorities.
[HD2 General] Beards:
Right...................

Made a phone call to HTC this morning.

Mike the Guy I have been dealing with was in a meeting with the Directors.

He will be calling me sometime this afternoon but in the meantime he has managed to send me a message:-

Hi ****,

We can confirm that this issue has been determined as a software issue.

The developers are working on a hotfix to resolve, and it will be released as soon as possible.

There is not a specific date for the release as yet, please continue to monitor the support pages for the release.

Best Regards

****

So............. Now we have a back-track on it initially being a Hardware related error.

It now appears after further investigation that this is a 'Software Issue'.

I have to say in defence to the technician.... He has tried his best to keep me informed.
[HD2 General] Drakknar:
I've just called HTC customer support and they told me that today they got an email from HTC Technical services saying that HTC has recognized the problem as widespread and next week they will release on their website a hotfix for the Camera-related pink-ish or red-ish issue.

Now I'm getting quite confused... At first they say it's an hardware related issue and then they start preparing an hotfix which is going to be available soon?
[HD2 General] Beards:
See the previous post. :)
[HD2 General] Archer:
I don't appear to have the problem. Pics actually look nice and clean on mine.

ROM: 1.43.405.1 (70124) WWE

ROM Date: 2009-09-26

Purchased 2009-11-11 from Expansys.com
[HD2 General] Jolig:
Puuhhhh.....

if that all is true, I'm happy if it might be solved with a hotfix - I definitively have no interest in sending the device back....:)

Big THX to beards for keeping us informed! :)
[HD2 General] naim khan:
Just another update. I have just come off the phone to HTC. I spoke to a very nice and helpful guy (can't remember the name) who also confirmed the problem to be software related. When I asked specifically if it could be a hardware problem, he denied any knowledge and was quite clear. During my conversation he put me on hold because his boss had just walked in and he wanted to confirm it with him as well.

He offered to exchange the phone or wait for the hotfix - I have opted for the latter.

Lets see what happens.
[HD2 General] Isadora:
Good news indeed and thanks Beards :)
[HD2 General] Beefheart:
If a software fix can be provided, everyone is happy.
[HD2 General] Drakknar:
Thanks :) I posted my message just after yours so I didn't saw your post. Hopefully even if in my device the problem was barely noticeable, HTC will fix the problem soon :)
[HD2 General] Centrinos:
Nice to here thats a software issue ! :)

Here some shots whit my HD2

Whit flash

Whit flash

ROM 1.43.404.1 NLD
[HD2 General] rovex:
Great news, this seems to confirm the issue i have with my HD which is running the Leo album and HD camera software. It also has some pink, but not as much. It didnt have it with the stock ROM. Im assuming its the processing that faulty so the basic cam app may not be the cause.

Lets see what happens with the hotfix and whether it really does remove all the pink .
[HD2 General] Wevenhuis:
In Post #255 I put up some examples of evening shots indoors. Not really a clear issue there perhaps. Today I decided to make a series of daytime shots. Strangely I did notice a pinkish hue to the center of the images, although ever so slightly. On my computer the minature icons show it more clearly. After I did the series I did notice a fingerprint smudge on my camera lens, so I cleaned and polished it with a cloth, and subsequently made two extra pictures. Still apparantly a slight pinkish hue in the center.

Well, if it me a sotware or hardware issue, I'm curious to the results. I read that some have sent their phone back for repair/replacement and others wait for the software update. Either way I'm curious which method will show an improvement.

Link to my photo series of the HTC HD2:

http://cid-bc91cbdb8ef5826a.skydrive.live.com/browse.aspx/HTC HD2?lc=1043
[HD2 General] aBE-One:
Well, I went ahead and called the HTC support hotline, and Michael from HTC immediately catched on when I described the problem. And, as others have reported also, Michael told me that they are working on a hotfix to solve the problem, and it should be out "anytime soon".

Hurray! :)
[HD2 General] xmoo:
So it can be fixed by software or hardware issue??
[HD2 General] Beards:
Beautiful detail on all shots.... Nice One.

btw... Love the first shot which I have again shown here.... Great Humor.
[HD2 General] rovex:
Yes i also had the hotfix email a few minutes ago. It shows HTC are listening at least. Anything else wrong we can badger them over? lol

They really do need to fix it, this is their flagship phone, and its probably getting more coverage than any other device in their history.
[HD2 General] oggi1969:
hi every body

Problem for me is chroma pink/reg

Nov 20 from Orange Store, Paris France ROM version 1.43.73.1 (70315) FRE

Patch for App photo ??
[HD2 General] Beards:
Yes... I'm not surprised Mike catched on immediately....

Mike is the Guy whom I have been in liaison with.:)
[HD2 General] Centrinos:
Beards haha...thats a friend of my :)
[HD2 General] Shasarak:
Video drivers.
[HD2 General] Jolig:
@ Centrinos,

am I right that the first photo was made just after you heard it is a software bug?? :D:D:D
[HD2 General] Wevenhuis:
Interesting. The pictures are unbelievably sharp and crisp. I can not get met 5 MP HD2 camera to get the quality close to that! How did you tweak your camera to get these results?
[HD2 General] Centrinos:
Wevenhuis the only 2 thing i have done is, the iso set on 100 and to keep your hands so still as possible.
[HD2 General] Centrinos:
Haha no no, that picture is taken a week ago ;)
[HD2 General] Beards:
Must dash............... Needed in Theatre.

BBL
[HD2 General] DMAND:
I got the reply from HTC CS too that they are working on a hotfix and to keep checking their support page.

Hope it is a software issue, as I took loads of pics in a car museum on Sunday and the pink blob wasnt at all apparent. Yet pointing the camera at the blue sky and it was totally visable
[HD2 General] mr_Ray:
I guess it's 90% confirmed as a software bug then (never 100% until there's a proven fix!).

Let's wait and see when we have a fix out then. Certainly sounds promising, and I'm sure HTC are trying to get the fix out before there are enough HD2 owners out there that the general media pick up on it.

Happy with their response so far, even though it barely affects me.