yashsingh1/xdaforums huggingface dataset:
[HD2 General] deyanp:
So you believe it's a hardware problem?

The one thing I can't understand is why don't HTC at least openly assure us that the SW hotfix will solve the problem, if they are already working on it? Obviously they are not sure themselves ... or they reserve the right to again announce it's a HW issue ...

(I have the problem that until mid next week I have to decide if I keep or return the device ...)
[HD2 General] sebasbabel:
[QUOTE = deyanp; 5032159] Así que creo que es un problema de hardware?

La única cosa que no entiendo es ¿por qué no, al menos abiertamente HTC nos aseguran que la revisión SW va a resolver el problema, si ya están trabajando en él? Obviamente, no están seguros de sí mismos ... o se reservan el derecho a volver a anunciar que es un problema de HW ...

(Tengo el problema que hasta mediados de la próxima semana tengo que decidir si mantener o devolver el dispositivo ...)[/ QUOTE]

IDEM :D
[HD2 General] Shasarak:
It could be a software problem, it just can't be a question of not selecting the correct overall white balance setting based on the ambient lighting. For example, it's possible that the camera deliberately varies the white balance across the frame when taking flash shots, on the grounds that the flash is more blue than other types of artificial light, and, in the centre of the picture, there is a higher percentage of light from the flash than there is at the edges (because the flash is brighter in the centre). If that mechanism exists but is being activated when it shouldn't be (i.e. when the flash isn't firing) then that could cause the problem. But this is rather an elaborate explanation; my personal opinion is that is more likely to be a hardware issue and that HTC is going to try to use software to compensate for the hardware problem. How successful that will be is anybody's guess.
[HD2 General] pgamble:
Well ... having heard some say the problem also appears to be on the HD ... my wife came in and showed me pictures from her 5mp LG Secret ... which I always considered to be excellent ... in fact .. it's pictures and video are very crisp with good colours ....

but shock horror ... if you look at pictures they do have a distinct pink hue is almost exactly the same way as the HD2 ....

I'm inclined to agree with someone else's comment recently that this appears to be a feature of camera phones in general .... For me the HD2 was obvious particularly with video where on occasion when you first start the camera app the preview fluctuates from pink to sunburnt and then begins to go nearly white ...

Maybe ... this can be tied up with s/w ... and maybe it is just a feature of high density low cost ccds with cheap lenses.

Paul.
[HD2 General] sunking101:
Too right, people expect a lot out of these cheap lenses! I happen to think the HD2 camera is fine for what it is. Brilliant macro too! The call quality and super-loud volume is a FAR more pressing matter IMO.
[HD2 General] pgamble:
Anyone mucked about with the Image properties.

They are very odd ... they all go from +1 to +5 only and are defaulted on +3 which for me is strange in itself.

If you pull the saturation down to 2 (1 makes it black and white) and contrast to 1 (keep sharpness as high as you like ... I tried 5) ... colours look much better.

No longer to Oranges get changed to pink ... they look orange ...

I'm really beginning to think this is just s/w now ... very stupid settings screwing up images.

Paul.
[HD2 General] Isadora:
I did suggest to reduce saturation and contrast quite a few pages back, don't think anyone took any notice lol
[HD2 General] MicTh:
Does the HD2 have the same camera as Diamond2 (only with LED flash)?

Because my Diamond2 does not have this problem at all.
[HD2 General] mr_Ray:
Considering how widespread this appars to be (about 4 diferent manufacturers have been noted as having the same problem as HTC in this thread) that seems to be the case!

It certainly points to it being more hardware than software too. Different camera software, from different manufacturers, on different operating systems (in other words - probably little to no shared code), all showing the exact same error? Sounds a little far-fetched to me.

I had this pegged as software for a long time. I think I've changed my mind.
[HD2 General] Beards:
Interesting... as that is where I purchased mine from as well.

Mine was from the initial release batch sent out for delivery on the 11/11/2009.

Did yours come from the same initial batch?

Basically, if it did not then we can rule this out being a batch issue.
[HD2 General] DMAND:
Got mine yesterday so Im not sure, may take some daytime pics as Im not totally sure its 100% problem free.
[HD2 General] Beards:
Ah. If you only got it yesterday then it is not from the initial release Chris Love sent out.

This was fulfilled as a pre-order and further customers had to wait for his next received batch which I believe was last Friday.

Thanks.... All of this helps.

I've also sent off a message to Chris explaining the situation.

EDITED:

Received a reply back from Clove.

They have checked their HD2 ~ pointing the camera at the ceiling and taking a shot.

Their Phone does not exhibit the problem before or after taking the shot.

As to being able to identify which units could possibly have this problem, it is getting more confusing......
[HD2 General] Simon D:
Mine was from Handtec, also initial batch despatched 11th November.
[HD2 General] nghj:
are they 100% sure about what they should be looking for?

what if the ceiling was well lit?
[HD2 General] Beards:
Good point.

I did ask them to check using the guidelines I thought best but I did not specify lighting conditions.

I'll ask them.

btw... What do you find the camera is like under different lighting conditions?
[HD2 General] DMAND:
Ok so here's some shot's, and it does look like that blob is there most occasions but not noticable in some.

The first I took this morning with the flash on doesnt seem to be there, the ones with the wall are maybe noticable (the flash one was maybe a bit too close)

The sky one deffianlty noticable and the bag not so.

If it was hardware surely the flash picture from the wall would still exhibit the blob.

One last thing I noticed, I converted to png for uploading and for some reason the jpg thumbnails have way more contrat to them than the png ones
[HD2 General] techdave:
I can confirm that mine has this problem as well.

It's not as bad as the other pics, but the pink circle is definitely there.

Got mine from Handtec, first batch.
[HD2 General] nghj:
i've seen some pics where the pink tint was very visible under low light but when flash was used, it was suppressed. i cant remember where i saw them, but i saved the pics and i'm sharing it here.
[HD2 General] Beards:
Yes, these are the same as what I am finding... especially walls & sky shots.

Thanks.

Thanks for the shot.... It proves beyond thought that there is definitely an issue here.

Thanks.
[HD2 General] Shasarak:
The flash on the HD2 seems to be alarmingly blue - you'd think the auto white balance setting would correct for that.

I'm wondering if the pink blob effect could possibly be an attempt to correct for the blueness of the flash and its uneven illumination within the photo? Because the flash is so blue, the centre of the picture (where the flash is bright) will be more blue than the edges (where the flash is dimmer and proportionately more of the light comes from ambient illumination). So the camera might be trying to correct for this by shifting the centre of the picture to pink, and wrongly doing this when it shouldn't be (i.e. when the flash isn't actually being used). If that's the case then the problem could be a software issue and hence fixable.

But I suspect it's more likely to be a hardware problem - either with the lens or with the sensor. :(
[HD2 General] Beards:
Thanks for that Shasarak.

I've had another play around and the best settings I find are:-

1. Change the WB from Auto to the next setting.

2. Alter the Properties to 4, 3 & 3.

But it's changing the WB from Auto that seems to eliminate most of the problem (but it's still noticeably there).

Right... I'm off to Theatre again and won't be back until around 11PM GMT.

Beards
[HD2 General] Fatherboard:
Let's hope we'll hear an official comment from HTC regarding this. the sooner the better.
[HD2 General] cobhc:
Hello, first post here. I'm looking at getting a HD2 next month and this problem concerns me.

Would these pictures then suggest that using the flash all the time (even if not in low light) would somewhat correct the problem? I can definitely see the logic in the flash being overly blue to compensate for an overly red lens.

Also the picture on the left looks to be one of the best quality pictures I've seen from a HD2!
[HD2 General] nghj:
using the flash all the time would be a ridiculous solution, not to mention waste of battery.
[HD2 General] Simon D:
Unfortunately, using flash doesn't help! Here's a (lousy) picture using flash in a darkened room, which clearly shows the pink splodge in the middle of the shot, as well as the camera's inability to focus in low light! :(
[HD2 General] Fatherboard:
Using flash outdoors obviously won't correct this, you can't overpower the sun.
[HD2 General] Beards:
Just to say HTC Support are being very evasive.

Since their initial response to my message where all I received was the 'standard' hard reset option they have failed to come back any further.

I've sent two other messages to them, all with no replies and today sent off another new request.

It becomes very confusing when the frustration with HTC Support is worse than the problem itself.
[HD2 General] Chrlz:
No company would like to admit that they've released a faulty product, and as long as this is the situation, you'll keep getting evasive replies from HTC. The next step IMO should be contact any non-dependent reviews site (i.e. gsmarena.com, I hope), and ask them to check this. They have much more power than the average user.

Once I receive my HD2 and encounter this behavior (and it is very likely that I will), I'll do it myself.
[HD2 General] rovex:
I seem to have much less of this red spot than most, here is a picture i took the other day of my cat. It has a very slight pinkness in the centre but its minimal.

If i take a picture of a well lit white wall i do see it more, but nothing like as much as some of you.
[HD2 General] taiseer999:
Before

After
[HD2 General] Janluk:
Looks good!
[HD2 General] hagba:
Did anyone with an Iphone try over white background? He could very well be out for a surprise!!
[HD2 General] mr_Ray:
No point reducing the image quality over the entire image for the sake of a fixed point colour issue that is trivially significantly reduced or eliminated with 2-3 minutes in a decent photo editor. In fact after the first one, more like 20-30 seconds.

Best of both worlds that way - full saturation and contrast images, no pinkness. The majority of camera phone images need *some* tweaking, anyway.
[HD2 General] Som30ne:
Well . . .

I believe there is still a (slight) chance it would be a software error -

if we assume that the camera supplier is the same for all devices,

and assume the camera supplier also writes the drivers for their cameras -

and they wrote a general driver, and supplied only the interface.

Now - with this in mind - if the driver for the camera is defective -

and everyone uses the same driver - we get the same error.

(But - that's just me, my assumptions, and my logic)
[HD2 General] hagba:
Here is a one with it
[HD2 General] Isadora:
I can't see what this has to do with picture quality...anyway, I'm not going to get into an argument over this, each to their own :p Personally I have no intention of processing any pictures from my phone, I spend enough time as it is using photoshop for my job :)
[HD2 General] Xeon:
Guys, It is a hardware limitation. PERIOD.

It has nothing to do with the ROM. When it happens on other phones it means the lens is nothing but crap.

HTC is trying to calm us down, they have to develop a patch to compensate the hue unbalance as much as they can so that they don't fall into big troubles with devices returned for refund. It is the cheapest way to save their asses and the most complicated one so it's gonna take sometime. And I still believe it is hard to compensate it without affecting the picture quality.
[HD2 General] cyberde:
Well if that's the case, I'd still be happy with a software patch ;) Since the phone is just brilliant, and if they can fix it with some correcting so be it.
[HD2 General] maati:
Which Phone?
[HD2 General] mightymn:
with what phone? the iphone? anyway, this too has some pinkness in the middle:
[HD2 General] Spawn32:
Totaly agree with you m8 ,the phone is brillant, and a big step up from my old trusty HD ;)

Regards

Spawn
[HD2 General] deyanp:
Could you explain your argumentation?

Judging only by the way HTC first said it's hardware and then software I can agree with what you said, but do you have some additional arguments of technical nature?
[HD2 General] maati:
It's a hardware issue because it's there on many different phones running different software.

On the other hand, HTC's software seems to augment the issue because it's more apparent on the HD2 than on some other phones.

It's both hardware and software.

The good thing is: Our phone may get a patch, others won't.
[HD2 General] Xeon:
Thanks for taking charge of the explanation :)
[HD2 General] sebasbabel:
Nobody will say anything about what configuration you have in your camera contrast, saturation, brightness, etc?:confused:

I think it would be good to find out what the best option to present day problem is software or hardware I think together we can improve this defect
[HD2 General] hagba:
Yes ,here is another shot of the white ceiling.

I think that if you want a PINK SPOT on any of your CameraPhone it is easily manipulatable!!
[HD2 General] mr_Ray:
Oh absolutely. Each to their own, according to their needs. :) There are options all the way from ignoring it, to spending all day analysing the picture pixel by pixel!
[HD2 General] Janluk:
Pink Syndrome

Photo with Omnia HD
[HD2 General] Shasarak:
Okay, so we've seen a similar issue on one or two other phones. I would be very careful about drawing too many conclusions from that. Where is the evidence that it's a consistent, systematic problem on ALL phones of that model? What we've seen are individual phones - which may well be faulty. If I bought another phone that exhibited the pink blob problem then I'd take it back and exchange it for one that didn't. The difference with the HD2 is that the issue is so widespread: phones not affected by the pink blob are the exception rather than the rule. The fact that other models of phone are sometimes faulty doesn't mean that we should let HTC off the hook if the majority of HD2's have a fault.
[HD2 General] Snappy:
iPhone 3G 16GB (Foto)

HTC Touch Diamond (Image_300)

I think iPhone has a little.
[HD2 General] Janluk:
For me, many devices have this problem depends on the software settings
[HD2 General] deyanp:
Just for the record - I have the pink issue as well

1.43.407.2 (70124) GER

11/02/09
[HD2 General] Hellas4:
Also i have the same problem

WWE ROM 1.43.405.1 (70124) WWE from Clove
[HD2 General] Beards:
Well I've been saying it's a Hardware issue all along...

There was a time when I started to change my mind thinking it could be Software but no... I'm firmly back in the Hardware camp.

The camera hardware simply has a heck of a time in sorting out WB.

If you go through the different WB settings the pink is effected by quite some.

Granted the shots are quite poor in some of the other WB settings but at least the pinkness or strong central colour can be quite different... Well on my camera it is. :)

BTW...

List Updated

See Post 138 Here.
[HD2 General] Xeon:
I have the same ROM version and I CAN SEE THE PINK COLOR IN THE MIDDLE.

It;s just that under certain light condition, the pink shows up.
[HD2 General] Fidalgos:
I buy my HD2 on Expansys.pt but like I read on DHL (Shipment picked up 17:17 Marseille - France, Thursday, November 26, 2009) maybe Expansys France.

Look my sig and put me on the list also :o

First photo take to a white paper

The center is with pink nuances and my house is light yellow
[HD2 General] Janluk:
Dear Friend,

I have permission to change your home.

Before and after treatment.

Few seconds to do.

What do you think?
[HD2 General] mightymn:
The one after treatment doesn't have the pink spot but it's turned into a green/yellow spot :D

I still haven't found a solution in photoshop to only manipulate the colors in the middle part of the photo, not all of it.
[HD2 General] ijob:
Update on my returned phone:

After a week of tests on my handset that I sent to HTC repairs. HTC are returning it back to me without them doing anything apart from installing logging software that identifies the sms issue.

It has been explained to me several times that it is a software issue that can only be fixed with a patch that will be released as soon as they can, they are working on it.

I read with interest the Vodafone thread which has mentioned that the phone is being witheld until HTC sort the hardware problem out.

It must be software as I believe the Vodafone rep doesn't browse XDA all day!
[HD2 General] Simon D:
I think the whole image looks green now!? :)
[HD2 General] Janluk:
The face of the house have the original color yellow.

It is not perfection but is closest with the modification to the original color.
[HD2 General] deyanp:
That is interesting! So HTC did not exchange the camera, even though they had the handset??? This is either an indicator for a software problem, or you are too active in the forum and they are afraid you will spread the news, if they exchange your camera module ... (this is on the conspiracy side ;)
[HD2 General] ijob:
I've been quite active due to the camera and sms issues. Maybe HTC's eyes are all over the forum!
[HD2 General] Isadora:
Wouldn't be a bad thing lol
[HD2 General] Fidalgos:
Yes... you have reason! After treatment the green is more light and yellow also... on the middle I see less pink but is not the correct colour of my house:)
[HD2 General] CAH000:
Apologies if this link has already been posted

http://wmpoweruser.com/?p=10749
[HD2 General] readover:
I can report that there is a pinkish blobb in the middle of the picture of both my SE W660 and I've seen it on Samsung Jet too.. Might be a general problem on almost every mobile camera? Just more or less obvious...
[HD2 General] chimpsinties:
Check this picture I took today. I just couldn't get it to not be pink. I think it's cos I was trying to take a picture of a very red bike. If I turn away from the bike it went normal. :( Maybe it was sign not to buy it?
[HD2 General] mightymn:
OMG !! :eek:

that's terrifying! :(

what software fix can fix that? I can't even make it tolerable with photoshop...
[HD2 General] pinobigbird:
@Beards: You can add me on the pink list :

Nov 26 from pdashop.nl ROM 1.43.404.1 (70124) NLD
[HD2 General] chimpsinties:
Actually I was pointing out how it was totally software. If I turned away from the red object it was totally normal, then when I pointed it back at the bike it washed out with pink again. It must have just been getting confused. :confused:
[HD2 General] Beards:
Updated....

BTW, many thanks in listing your phone details in the same format I store details.

All I had to do was one single cut&paste... Saved me time.

Thanks. :)
[HD2 General] Fatherboard:
That's without a doubt the result of a wrong white-balance setting. Next time don't count on the automatic mode and switch to daylight.
[HD2 General] chimpsinties:
Yeah, here's a more realistic one from my camera showing a slight distortion
[HD2 General] Armes:
After browsing this thread I checked mine: everything set at auto in poor electric light, pointing at the television and,,, OMG!!! a fully pink picture!!! I've got it too.

So I then experimented with the WB settings, inc electric light and the pink problem went away. What's more, even after setting it back on auto WB the pink had still gone.

Turned camera off, turned it back on and pink was back. This time I pointed it at my laptop screen, gave it a moment to adjust to havng the full frame filled with bright light and then pointed it back at the TV and the colour balance was correct again. Seems if you give it a complex pic like a bright TV in a dim room it can't cope, but give it something it can handle first, then go to something more complex and it's more or less ok.
[HD2 General] sexililstut:
inlove

May be your HD2 is trying to tell you that you are IN LOVE !!:D
[HD2 General] MicTh:
hmm.. i have had a lot of HTC, phones and there camera has allways been useless in my opinion. But this is the worst i have experiensed. I don´t care if i can correct the problem if i edit it on my computer.

I do not expect the camera to bee anything else but a nice feature on a great phone. But when HTC makes there flagship in 2009/2010 and put in a stupid camera that dosen´t even fit the hanset (design wise) it better work (just a little) I will not accept the pink blob.

In my opinion they should have made the phone without the camera if they are not going to spend any time on improving there camera and software. It´s just ridiculous to make a camera with souch a low quality cam. :mad:

The fact that other brands are doing it too does not change anything for me...

Arrrggg... (sry.. had to get it out)
[HD2 General] shirreer:
LOL... curious enough!
[HD2 General] padlad:
Here here, i totally agree!
[HD2 General] Beards:
So you are saying your HD2 is fine with no problems here.....

Can you please leave your details so that I can add them to the list of those who do not have the problem.

It is equally important we have a list of BOTH those who have and have not the problem.

Please provide ~ Date Received/Where From/ROM version

Thanks.
[HD2 General] deyanp:
Has someone managed to get an OK phone after returning his pink one to the reseller? I think I read a post that the second device someone received still had the problem, but I also hear few people saying their cameras have 0 pink ...

I am puzzled how we still can't find out if this is a HW or SW problem for sure ...
[HD2 General] Beards:
The Guy you are talking of is Coatezy.

Coatezy received his second machine this week from Clove but it still had the same problem.

In my opinion this is definitely a Hardware issue where the level of the problem is being controlled by Software.

To fine tune this theory; take a look at other leading Phone's cameras.... There's a lot of different manufacturers whose phone's also carry a similar problem.

Again the problem is different not just by the fact of name in the Phone itself but in the Software controlling the Hardware.

In other words ~ it's a Hardware issue that HTC are trying to put right by Software tweaks.
[HD2 General] Xeon:
That's what I've said ;)

I don't mind a hotfix for the camera tho.
[HD2 General] Beards:
I was quite reserved to the idea of having this fixed by a Software tweak.... but we have to be realistic ~ we are not going to see any Hardware fix for this camera... not yet anyway.

There's far, far too many phone's out there with this problem and I don't mean just HTC.
[HD2 General] deyanp:
So the cleanest way is to return the device back to the reseller and buy a new one in a couple of weeks, when the HW problem will be fixed?
[HD2 General] Toss3:
The red tint lessens somewhat when you lower the saturation. Still I hate to think we've all gotten phones with a hardware fault that HTC won't fix properly(recalling all of the current HD2s and replacing them).
[HD2 General] deyanp:
Yes, the same feeling here.
[HD2 General] pedmond:
The funny thing is that I have yet to see a single movie presenting the Leo without the pink camera problem. Everytime they show the camera, you can see the dreaded color in the presentation.
[HD2 General] sectorlord:
I just realized my HD has also has this pink problem when I tried to shoot a white paper..I think I was busy looking for bad pixel...

So I think it's a camera's driver problem..
[HD2 General] Beards:
Please provide your details so they can be added to the list.