yashsingh1/xdaforums huggingface dataset:
[HD2 General] Xeon:
The HD has also the same problem means it's either a hardware problem ( which is most probably) or the camera application is flawy
[HD2 General] ThierryD86:
hELLO

I'm of those who have the pink problem.

Effectively, i've noticed that the pink or purple circle appears in conditions of low light, electric light, or natural day light.

BUT, with all settings on factory settings except the balance, switched on day light, i've obtained, in the middle of the day (2 PM), with a splendid blue sky, pictures really perfect, as you'll see in the attachment (sorry, i don't know how insert a picture in my post...)
[HD2 General] MicTh:
No that´s not what i´m saying. I´m allready on "the pink list" - I have sent it back for replacement. :o
[HD2 General] jimbo29:
This is not a joke...

I had the same pink problem but i noticed that after playing arround the camera menu the problem solved...

i tried ti figure it what i did and the only thing was to enter image proporties where contrast, saturation, sharpness and exit!!!

Widescreen is off!

After i done this the problem samed to dissaper!!!

Please try and let me know...

i'll keep making pics to observe if the pink really dissaper!

Cheers!:)
[HD2 General] mightymn:
that's indeed funny :D

but well, you're photo doesn't have the problem. let's see a white background photo!
[HD2 General] zxszxs:
iphone pics for referring

Then I took a few pics with my wife's iphone. when shooting iphone_1.jpg and iphone_2.jpg, the light(sun) is from the left, and iphone_3.jpg was taken from the window.

But totally in room when I take pics, could hardly find the pink area; and I think many pics we take with iphone outside, sunny or cloudy or at night, rarely see pink area.

I don't have a HD2 at present yet, so I can't test with HD2 the same condition for camparing. To those who have a HD2, does all the pics Hd2 take have a pink area or not? or a large portion? :confused:
[HD2 General] jimbo29:
You are right...

Come on man why did you have to brought my feet back on the ground...:D

It's there...:mad::.HD2 - left, iPhone - right, SE c905

Cheers!
[HD2 General] MicTh:
Hi guys.

I have a Windows Mobile web in denmark and i have made a little piece about this problem. Tomorrow I will call HTC and try to get an official statement. I know it´s a long shot but if they wont give me any i will post this on my web to :mad: I will let you guys know how it turns out here...

/ Michael (MicTh)
[HD2 General] Janluk:
[QUOTE = MicTh; 5040879] Ciao a tutti.

Ho una rete Windows Mobile in Danimarca e ho fatto un piccolo pezzo su questo problema. Domani chiamerò HTC e cercare di ottenere una dichiarazione ufficiale. So shot è lunga, ma se abituato darmi io questo post sul mio web a: mad: vi farò sapere come ragazzi si scopre qui ...

*/ Michael (MicTh) [/ QUOTE]

I wait your news:)!
[HD2 General] Armes:
I had mine from Vodafone on 17 Nov (serial no 00180), stock rom with some registry tweaks from here (no camera tweaks though).

I'm not saying I don't have the problem - tried this morning in natural light and I do have it quite badly in auto WB mode, but by changing the settings it can be massively improved to the point where you really have to be looking for it to notice any pink.

I agree we shouldn't have to mess with the settings though, HTC shoould fix this.
[HD2 General] cyclingfan74:
I personally think it's a software problem. Has anyone tried to shoot a white wall in colour and the the same wall in greyscale? If it would be a problem with the lens or the lens cover e.g. chromatic aberation, there should be a considerable darker area in the center of the greyscale picture, as red appears darker on a greyscale picture. But as it turns out, there isn't. So IMHO, it is solely a software problem.

Should it turn out, that my argumentation is wrong, and the lens or the Sensor is the source of the red spot, a hotfix should be able to alter the camera software in a way, that the red spot is corrected internally.

Just my two cents.
[HD2 General] Dr.Sid:
Hard to believe you did not try to convert the pinky picture to BW in computer .. you would see that the spot is simply not showing dark when converted to BW.
[HD2 General] rovex:
There is a partial fix for pics youve already taken, but there are some limitations.

In photoshop you can use the selective colour adjustment to reduce the magentas towards cyan. This works ok IF you have a low amount of real reds in the picture. A picture with real reds will lose a lot of red if you do this though. Here is an example of the Eden project 'egg'.

For some you need to pump the reds toward cyan as well, to your taste. Im sure its possible in other apps as well, but i only know how in photoshop. You can also reduce the magenta in the whites and if the photo goes to green you can reduce the yellows as well. You just have to play around until it looks ok.
[HD2 General] rovex:
More examples..

In the last example reducing the magenta wasnt effective, i had to lower the reds as well. This is because the pink spot was over a fairly red object (the wall). The result is a slightly greener wall, but i still think the whole picture is better as a result, and in real life the wall wasnt as red as the first picture made it look anyway.
[HD2 General] Spizella:
Response From [ Amany (South East EU Support (Tech)) ]

Regarding your enquiry,kindly be informed that HTC has received reports that under some lighting conditions, images taken with the HD2 camera are pinkish in color or have a pink area. Although this appears to be limited to a small number of phones, we are currently investigating these reports and will work on developing a solution for those affected. Thank you for your patience.
[HD2 General] pedmond:
Yeah, small number my foot!
[HD2 General] tsttse:
right *small* number of phones.... small if you probably include all the phones that WILL be manufactured with this problem fixed...
[HD2 General] deyanp:
And the question is if the newly manufactured devices have a hardware change or the pre-installed software hotfix only ...
[HD2 General] ijob:
I can only assume that they are still sending handsets out with the problem as mine is being sent back from htc without anything, including a patch for the camera.
[HD2 General] Beards:
More like ......
[HD2 General] deyanp:
Yes, that's my hope currently, that it is a SW problem or can be solved in a satisfactory way with a SW patch.

Otherwise there were quite convincing arguments in this thread about the problem being a HW one ...
[HD2 General] deyanp:
Check this page http://dpanswers.com/tech_defects.html for a list of common digital camera defects ... I am not sure I find the defect of the HTC HD2 ccds but judging by the variety of defects everything seems to be possible ;)
[HD2 General] mr_Ray:
It's a simple fix. from memory:

New layer, draw an (100% green, blue, 0% red) oval about 70% the size of the pink spot, centred on it.

Render layer

HEAVY gaussian blur - maybe more than once

Set transparency and blend mode to the right balance. To start off try normal/20% transparency.

Quick and dirty fix should get you 90% of the way there, so from that point just play around until you're either happy or bored.

That way you're not washing out the genuine reds in other parts of the photo, which many of the other suggested methods do.
[HD2 General] mr_Ray:
There seems to be a bit of confusing of two issues here.

Issue 1 - the pink spot. This is where you have JUST a small/medium pinkish tint to the centre of the photo. This shows up especially in low light photos, and is exaggerated with the "test shot" photo of a plain wall/piece of paper/etc. HTC originally stated that this was a hardware fault, then changed their mind, referring to it as a software fault, and a fix will be issued.

However, photos from other devices (including Nokia, iPhone, etc.) show this to be a very common fault across a lot of different camera phones from different manufacturers, different operating systems, etc.

Issue 2 - enormous pink tint to the entire photo. This is a failure of the auto white balance, where for whatever reason the camera can't get a grip on the white balance of the scene, and pinkifies everything. Generally occurs only at startup or scene change, and will be corrected if you wait a few seconds before taking the photo. Otherwise, manually set the white balance to suit the scene.

Two different issues.
[HD2 General] Beards:
Just received a reply from Chris Love at Clove Technology

I await a call from HTC today

Should get back to you late this afternoon or early tomorrow

Regards

Chris Love

Clove Technology

I'll post back what info Chris manages to find......
[HD2 General] biranouran:
In France, we can return the product for replacement.
[HD2 General] Dr.Sid:
What is replacement good for when 99% of the cameras exhibit this problem ?
[HD2 General] Beards:
Everyone allows you to return the product for replacement.

Do you mean 'after' the normal 7/14 days of ownership you can return for replacement?

The UK is covered by various Acts including:-

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Further, although different you also have the Distance Selling Regulations (although that is limited to a seven day cooling off period only).

Only mentioned for information...... DEFINITELY DO NOT want to start a debate on this minefield.....;)
[HD2 General] deyanp:
Well, replacement as long as the 14 days are not over. After that the reseller will send the device to the manufacturer for a repair. At least that's what amazon.de will do and they are really tolerant when it comes to returns ...
[HD2 General] Beards:
That is why I said the UK.

These Acts give the consumer greater protection, beyond the normal period.

... and again, it's a minefield of debate. :)
[HD2 General] Fidalgos:
What I must to do...

I do a reclamation to Expansys PT about the pink color and today I receive this email (I do a translation with ImTranslator in Firefox):

-------------

When Client was appreciated (a),

Referent to the process IDE8A1, the quality department of the eXpansys attributed the next number of acceptance of Return of Authorized Material: E911521

This number of Return of Authorized Material concerns the products of the order 1016 9B33-1016-D720 (Number of bill 2244844) and they will be accepted for:

[] Mending

[X] Substitution

[] It Is worth of Purchases

[] I Recover

Under reserve of which of I send the motives again they respect our conditions of return. (Cf General Conditions of Sale)

Consult down the educations and relative recommendations to the good preparation and sending of the products open to question.

1. Prepare a card with all the products referring to the return

2. Insert a copy of the corresponding bill

3. Close the card with care of form to guarantee the protection of his content

4. It primes the document that is in attached filing cabinet

5. Glue the document in the card of form that the relative informations to the return are visible.

6. Send the card for the appropriate residence using a way of safe sending.

Quality Service

eXpansys HEALTHY

This is an automatic message, please do not answer. More informations will be wanted about this process, want to contact our commercial department.

-----------------

So... my question is... Maybe I receive another HD2 with the same problem :o or Expansys have HD2 confirmed don't have this 'pink color' :confused:

Today I don't have shore if I return or not... but after-tomorrow because 01Dec is holiday in Portugal I go make a call to Expansys PT and ask about :o
[HD2 General] hatchy77:
Pink in camera

Hi all,

To do disappear the pink spot, going to images parameters in the camera setting and modify the saturation at +2 and the "evil" pink spot get out of the HD2 body.

This method works on my LEO. :D

PS: sorry for the gramma:o
[HD2 General] Beards:
Thanks... This has been mentioned several times in this topic but it's always good to hear it repeated now and again....

The only trouble with lowering the saturation is that your colours then become 'washed out'.
[HD2 General] sebacu:
hi all,

After searching all over , xda, internet,htc forums: I reached the conclusion that is a soft issue. For sure that the guys from hTC will try to repair this with an update or with a new ROM or sombody will figure out this issue when cooking and HARDSPL will be avaialble....

Cheers,Seba
[HD2 General] ijob:
Return your phone for an exchange, there's no point. They'll send one out with the same problem.
[HD2 General] MicTh:
Yes propably but then you have one more go and you can return it again and ultimately choose to return it for a refund.

I have returned mine. I think your might be right but then i have some time to find out if it´s a harware or software error. But i must admit i have not heard any god reasons as why it should be software related. Especially if this is a error on a lot of different devises and brands.

I absolutely love this device. And if i ultimately return it for a refund it is only because of the way HTC have handled this. Lying about it and ignoring it, makes me very mad :mad:
[HD2 General] Beards:
Seba,

What makes you so sure it is Software related?

Please give more account of why you came to this conclusion!

If you have read any of my posts you will have noticed I am very firmly in the belief this is a 'Hardware' issue let down by bad Software coding.

So, in my opinion it is the Hardware that is primarily causing the problem, where the depth of it is being controlled by Software.
[HD2 General] gavinfabl:
http://xdaforums.com/showthread.php?t=591170

Vodafone UK recall due to hardware. I think its time to ping another email off to HTC.
[HD2 General] gavinfabl:
Just spoke to HTC, support, not really helpful. All I got is HTC is realizing hotfix, not hardware and HTC has had lots of complaints so its a priority, no timescale, but check website next week.
[HD2 General] Beards:
Yes Gavin..... I'm in full agreement with you.

I'm currently waiting for Chris Love to give me a call.

He was in talks with HTC yesterday.

When I last spoke with Chris he was in the belief it was Software but I explained my reasons of difference.

Sellers like Chris give their customer base the best and don't like it when companies hide behind closed doors just to watch their pockets & reputation..... which at the moment is exactly what is happening to them right now.

I do not doubt Chris's integrity in the slightest.... Once he gets back to me I'll pass on what was said.
[HD2 General] Beards:
Just done the same....... Extremely quick conversation and more or less the same reply.
[HD2 General] gavinfabl:
Just heard back from HTC in the fastest ever response. I have copied their response re Vodafone's recall

However, you've been miss informe regarding the reason Vodafone hasn't got the HD2 available. We've been in contact with vodafone directly and they've confirmed to us that the reason they've removed the HD2 from their website is because they are out of stock, but they estimate they'll have it back in stock and back on the website towards mid december. Best regards, Customer support team HTC Corp. Global Service Division http://www.htc.com/europe/CA_Hotline.aspx"

I would be interested in what Chris says.
[HD2 General] rovex:
This REALLY works. For me there is absolutely no need to return the phone even if it was a hardware fault. I always clean up my photos in photoshop anyway, this is just another step and does remove the pink completely.
[HD2 General] Xeon:
There is absolutely no way that some people are not getting the hue unbalance on their HD2. The camera hardware is not faulty, but cheap quality. That is, HTC got a cheap quality camera device for the HD2. It's either they need to replace the build-in camera with another model or compensate it with a software. You can't have 80+% faulty hardware !!
[HD2 General] Janluk:
Please add me to list, No pink

My HD2 did not stain pink.:D

ITA ROM version 1.48.408.1 (71294) ENG ROM date: 11/16/09:D
[HD2 General] Xeon:
And FYI.. I CAN SEE THE PINK COLORS direclty on the screen when using the camera before even capturing.
[HD2 General] Xeon:
I finally found a way around to remove and get rid of that pinky thing.

I changed the white balance to something like tungsten " light bulb " and voila.. no more pink anywhere.

I hope that works for you.
[HD2 General] AbdullahT:
Picture from My Omnia HD

here is a picture from my Omnia HD that has the same pink spot

since most mobile phones camera have this pink spot, then I think its a hardware problem.

Hope HTC hotfix solves this hardware issue.
[HD2 General] Beards:
List Updated

See Post 138 Here.
[HD2 General] makeveral:
at htcmania some people asked to htc support about this problem and we recived 2 anwers:

first one: we are investigating this problem bla bla bla

second one: don't worrie it's a software problem and we will release a fix soon
[HD2 General] deyanp:
what version of the camera app do you have? i am especially interested in answers from people who dont have the problem.

the version you can find in camera settings, advanced, last page, last setting.

my ver is 6.26, 1920.3026
[HD2 General] deyanp:
This seems not to work for me ... Does it really work for you??
[HD2 General] makeveral:
ROM 1.43 = Camera_6_26_19203026_00

ROM 1.48 = Camera_6_26_19211625_00

both have this bug
[HD2 General] tnyynt:
Pictures made with stock HTC Touch HD (Blackstone).
[HD2 General] ijob:
how come [if the issue is present on other devices] that the complain wasn't made some time ago for the other devices?
[HD2 General] skr_xd:
It may be because, the other devices have more other important deficiencies which made the people to concentrate more on those other than camera.

Leo, which comparitively is a very good device from which we are Trying to find out some bugs:D
[HD2 General] Xeon:
Yes it did. check the pics please.

BEFORE

AFTER
[HD2 General] deyanp:
are you sure you changed only the white balance from "auto" to "light bulb"??
[HD2 General] Xeon:
Yeah bro Im sure.
[HD2 General] Dr.Sid:
Well that might be same case as the flash .. but still I can think about two versions:

- it both works because camera uses different WB settings

- it both works because in both cases the image turns out rather blue, not much room for pink.
[HD2 General] mr_Ray:
Glad to hear it.

To make that step even easier, just save your "fix" layer, and reload into each image that shows the problem.
[HD2 General] jonathan_314:
Would it be possible to upload the photoshop file with this extra layer? I would try it myself as well!
[HD2 General] Beards:
Just received this message from HTC Support EU:-

--------------------------------

Hi Mike,

Thanks for your help with the forums, we are still waiting for informaiton on the release date.

Best Regards

Mike

--------------------------------

Who says they don't read this topic...
[HD2 General] Shasarak:
I've checked the pics, and both before and after versions clearly exhibit the problem. The problem is that (effectively) the white balance is not uniform across the picture. In the centre it is shifted to red relative to the edges. If the white balance is correct at the edges of the picture this makes the centre pink. What you've done is simply to shift the overall white balance of the whole picture towards the blue. But the same difference in white balance between the edges of the picture and the centre is still there. Now, instead of the edges being correct and the centre being pink, the centre is accurate and the edges are blue. What you've done hasn't helped at all.
[HD2 General] Xeon:
Well sorry if that didn't help you. As for me I prefer the center colors to be corrected rather than the edges. Most of the things I picture are usually in the mid-frame part not at the edges.
[HD2 General] ijob:
Clarification: The Pink Spot Syndrome

http://pocketnow.com/thought/clarification-the-pink-spot-syndrome

Pink Spot on Houch HD, Iphone, Motorola Droid, Omnia HD
[HD2 General] refaat_ashi:
Can you please post some pictures from your camera (normal and white surface)?
[HD2 General] MicTh:
That pisses me off a bit because the pink blob on the HD2 is much worsen than i have ever seen before, and this guy is showing no pictures where the whole frame is pink like the ones we have showed on this forum. Frenzy my ass
[HD2 General] Beards:
Journalism will never be 'second sight'. It's always borne out of someone else's fact or fiction ~ which then leaves question and debate as to the true intent of the article.

I happen to believe it STILL IS a Hardware fault that IS evident across many platforms but what differentiates the problem from manufacture to manufacture is the Software that controls it.

By applying correct Software measures you can 'camouflage' the error to an acceptance degree.

The very fact the hardware problem has been around for quite some time without it being mentioned before is proof on this.

Come the day when HTC release their Software Hot-Fix, hopefully it will work and the hardware problem will then again disappear into oblivion.

.... and of course... HTC will then say "told you so, it was a Software problem all along"!

Yeah, right HTC..... as if..:rolleyes:
[HD2 General] Janluk:
My HD2 leo does not have the pink stain.

If tomorrow comes a fix that changes the software could have the opposite effect.

Not having me create it.

It would be a big problem.:rolleyes:
[HD2 General] refaat_ashi:
Can you please post some pictures from your camera (normal pictures and white surface)?
[HD2 General] Mak-7:
or the hardware will be fixed and they will forget to fix the software and we will have a blue spot :D
[HD2 General] AbdullahT:
You are completely right. I agree with you.

Hope HTC will release the Hotfix soon. I really wish to buy this mobile phone.

now, I am keeping my order to the HD2 on hold until I see the result of HTC hotfix and how effective is it
[HD2 General] Xeon:
Believe me it's not worth canceling your purchase order because of the camera. I don't believe it can deal breaker :rolleyes:
[HD2 General] AbdullahT:
the reason why I am keeping my order on hold because I use my phone camera on daily basis thats why I had bought Omnia HD in the first place. I hate to walk around with two devices in hand ( digital camera + mobile phone ) and I know the digital camera are way better than mobile phones camera but at least I want something resonable that captures pictures and videos with acceptable quality. thats why the camera is important thing to me.

and to tell you the truth, if my Samsung Omnia HD was operated by Windows Mobile or Android OS I will not think of buying the HD2. Symbain OS is limited and feels silly at little bit. I need something profissional, something complicated.
[HD2 General] Janluk:
[QUOTE = refaat_ashi; 5060803] Can you please post Alcune immagini dalla fotocamera (Normale foto e superficie bianca)? [/ QUOTE]

If photographers a white wall will always have a little 'pink.

This happens in most cameras telephones.

But if you look at the photos I posted are clean.
[HD2 General] Xeon:
Well bro, the picture quality with HD2 is honestly not outstanding but really good. In most cases, my pictures did not suffer from the pink issue but sometimes, depending on the lighting condition, you can see it but barely noticeable. People are making tests on a completely white surfaces to confirm the issue. Just my 2 cents..
[HD2 General] Janluk:
Altre foto tutte sempre senza flash.
[HD2 General] refaat_ashi:
Thanks for the photos.

Can you please translate this post and the previous post (719) in English?
[HD2 General] maati:
The HD2's camera is by the best you can get on a non-Symbian smartphone.

(except, perhaps, for the Omnia II)
[HD2 General] rovex:
Not at all true. There are much better cams out there. Almost all SE phone cams are better (although most are on dumb phones) and some LG ones are also better.
[HD2 General] Janluk:
[QUOTE = refaat_ashi; 5061931] Grazie per la foto.

Can you please tradurre questo post e il precedente post (719) in inglese? [/ QUOTE]

Done! Hi
[HD2 General] Xeon:
and the Nokia N-series like N82 N900 ( excluding N97 ! ) :)