yashsingh1/xdaforums huggingface dataset:
[HD2 General] Douwe Bekius:
Still wondering if I should use the fix. Since I have swithched to standard GSM use, all my SMS have been sent. Before some (randomly?) got stuck in the outbox. One extra thing I noted when sending contact details by SMS - the whole message got lost (not in outbox, not in sent, nothing) I now use MMS instead - works fine except not every receiver has MMS available. Some messages get linked to a wrong contact in contacts - but I can live with that. As long as messages get out immediately. And with settings "GSM only" that seems to be the case. And I agree: a better description of HTC what this fix will do is necessry. Come on HTC - our customers deserve correct info or you will be in trouble in time - HD3 - forget it.
[HD2 General] PJTOUCHHD:
This makes absolutely no difference to the problem...
[HD2 General] chimpsinties:
Ha ha :rolleyes: You can only go with the evidence at your disposal and for me it seemed to work for weeks. Then I got the problem again. :p
[HD2 General] PJTOUCHHD:
The problem I have seems to stem from when I use 'reply', I have also had the same problem when 'replying' to an email.
[HD2 General] sunking101:
I applied the hotfix a couple of days ago and just now I have experienced the 'outbox' phenomena. So there we have it, the hotfix did nothing. :mad:
[HD2 General] PJTOUCHHD:
I'm not really sure if any of the three updates have made any real difference:confused:
[HD2 General] suicidal.banana:
im wondering the same thing, though whats the 'score' on that 1.61 rom? i read from a few people it solved it and then one guy in bold that it didn't fix anything, anyone got 1.61 and care to tell me if it works for you?
[HD2 General] noazzz:
Hi,

so... fix applied on 1.61... and... the sms still are going to the outbox and stay there... very nice for a fix :-D dam...
[HD2 General] mrdec:
Chimp, Hows the fix workin out for you?

Anyone got sustained (at least 3 days) success with the fix?

Regards
[HD2 General] _tangent:
I can't help but think there is some network component to this whole issue. It just seems strange to me that on identical hardware, with identical stock roms, some people can be experiencing the problem and some not. Something to do with how some networks talk to the handset maybe? Some convention that varies from provider to provider?
[HD2 General] jirii:
I dont think so. I am waiting for my HD2 and actually I have HD (for one year), I have the same issue as you with SMS. I have Dutty LEo rom on my HD with sense and when I swith off HTC messeging it help a little. So I think it is all software problem, no HW.
[HD2 General] chimpsinties:
Well I put it on yesterday and all seems well so far. I had a text to Germany not send this morning but I think it was because the number was wrong so it just told me it couldn't send almost immediately with a warning.

I'll keep you posted. Fingers crossed.
[HD2 General] ageorgiou1984:
Just to confirm, I applied the fix and I've still got the problem. I had also just applied the ROM upgrade so there were no text messages on the phone at all. What on earth are HTC playing at.
[HD2 General] lancelot54:
HTC's France gived an answer (in french) :

In english :

1-Start>Settings>Menu>Plus>Connexion>Advanced Network>SMS Service tab>SMS on GSM then restart phone

2-If this didn't fix, put GSM prefered then restart phone

3-If the problem still continue, please be sure that the number of the message center from your network brand operator in Start>Settings>Phone>Service tab>Select vocal messagery then SMS then tap on Settings then verify the number of the message center with your Network operator.

Sorry for this bad translation. Hope it solved for you. I have jsut tried for 1 hour ^^
[HD2 General] _tangent:
Yeah what i'm saying is that i think it's some interaction between software and particular network protocols employed by particular providers, something like that. It's just speculation, but there has to be a reason behind two identical software and hardware platforms exhibiting different behaviours. For the record, i DON'T have the sms problem, and i'm on t-mobile in the UK. So far, i don't think there have been any t-mobile suffers with a stock rom? Not sure though.

Again, I'm just speculating.
[HD2 General] harky:
this is my problem... cant fix at all
[HD2 General] erosennin:
Never had this problem with 1.43, upgraded to 1.48 (official ROM) and now I got the problem.

It's not the settings, but the ROM. :mad:
[HD2 General] mrdec:
The most confounding thing is, that its not network specific, not rom or region or device specific. Its random, and though its great to tinker to enhance this baby, and the work delivered on the site is literally priceless, its not really for us to do such a rudimentry functionality that is a given at a tenth of the price! But here we all are speculating , guessing and grasping at straws over why lousy sms doesnt function right, with no light.

Its been 4 weeks, Either announce fix, in no uncertain terms(dont cloak it in all pretty unbinding sales jabber) or recall. We are hanging out here. We are paying customers, we deserve to know whats happening!:confused:

Come HTC, we are loyal, but your stretching the envelope here guys.
[HD2 General] p3eps:
I'm on 1.43 and have never had the problem.

My father-in-law is also on 1.43 and has been having the problem.

I sent him the fix, and also applied it to my phone.

Now I have started having this problem!

Today it took about 6 hours for people to get my messages.

I sent an MMS and it didn't even try and connect to GPRS to send it - but the phone thinks it was sent.

Is there any way I can 'undo' the fix?! Does it appear in add/remove programs?
[HD2 General] p3eps:
To answer my own question - yes it does appear in add/remove programs!

I'm now removing it and will reboot and see if it fixes it!
[HD2 General] _tangent:
I'm prepared to forgive them the SMS bug, to an extent. Maybe they just didn't have the budget to test to the point of finding it. What I find annoying is the marketing speak on the SMS hot fix. No mention at all of what it's supposed to fix. I mean what do HTC themselves claim it's for if you speak to them via email?! The description is just abstract nonsense. What features do they claim it adds? What bugs do they believe it fixes?

It just looks like a thinly veiled attempt to avoid an admission of culpability, which is unprofessional and insulting to customers.
[HD2 General] PeteW:
Phone returned

Due to the SMS bug, I returned my handset to the supplier. I was hoping to give HTC some time to fix it. But the supplier said I should return it sooner rather than later. So, it's gone back. Now trying to decide whether to wait for it to be fixed and buy another one. Or get something else. Suggestions welcome! Top 2 at the moment are the Hero and the Motorola Droid or even.... the iPhone :eek: .
[HD2 General] docchris1980:
I (sadly)_ returned my HD2 too

i went back to my trusty iphone 3GS - and i couldnt bear it, the HD2's screen had ruined me

so now i have an acer liquid running android

so far - the screen is gorgeous (same res but smaller than the HD2)

with a 768mhz processor and android , to quote one review "it goes like a scalded cat"
[HD2 General] optiknerv:
forgive me if this is idiotic but I have had the phone just over a week and had not had the problem on either the original o2 1.43 ROM or the 1.61 its on now however last night I found the tweak 4 disconnecting the data connections after 60 seconds and decided to use it. today the bug appears!! I disabled htc messaging but have since thought of this. do other ppl who have the bug also have this tweak enabled and those who don't have perminant data connections? im clutching at straws here.although I don't mind pocket outlook I don't like the way that my sms aren't integrated into sense very well now clicking on messages doesn't bring up the reply.I have to click menu then reply but I would rather this than my messages not b being sent. anyway any thoughts on this? ?
[HD2 General] _tangent:
I think some people have experienced the bug on a totally vanilla stock ROM :(

It really is a strange bug. I don't envy HTC in having to find it.
[HD2 General] optiknerv:
what was ever wrong with pocket outlook :rolleyes:
[HD2 General] Raspster:
Anyone using the HD2 in the USA on either t-mobile or at&t and getting the sms problem?
[HD2 General] sunking101:
Have had this problem BADLY this evening. Two SMS stuck in my outbox, I have sent new texts to try to dislodge them but those then got stuck in the outbox! I now have six there and even a soft reset won't budge them! What kind of phone can't even send SMS??? :mad:
[HD2 General] Stephen Selby:
I applied HTC's most recent official bug fix and it seems to have cured it.

http://www.mobiletechworld.com/2009/12/15/htc-hd2-sms-bug-fix-released/
[HD2 General] amitambika:
The problem was solved for a day or two but is back again.The hotfix has not solved the problem.
[HD2 General] zhix:
I logged a call with HTC SEA support on the hotfix not working .. and this is their reply.

Here's the reply from HTC on the SMS issue.

New Response From [ Justin (SEA Support (Tech)) ]

Thanks for contacting HTC.

With regards of your query, very sorry for the inconvenience.

Our techinians have already aware the issue, they are trying their best to solve the problem ASAP, please pay attention to our website at www.htc.com for the news and updates.

Thanks

HTC

Hotline: 1800 238 7788

Service Hours : 8 am - 8 pm, Monday - Saturday (except Public Holidays)
[HD2 General] Theguru1:
Yep i have the same problem it seems to be random..could be no problems at all, then all of a sudden people are getting textes hours later ...i'm on o2 UK

I have changed from the iphone 3GS to the HTC HD2...!! hmmmm
[HD2 General] johnk1973:
Confirmed. Hotfix applied but found message still in my outbox after 3hours.
[HD2 General] suicidal.banana:
i just send a rather pissed off email to htc too, will post their reply, bscly i asked for a quick 'push-trough' of 1.61 since that seems to solve the sms problems for most if not all, for me the sms fix also didn't do squad, nor flashing to 1.48 (when it was still available from htc..)
[HD2 General] Theguru1:
Let us know how you get on suicidal.banana!!...i also applied the fixed..didn't do much...i wish they put a change log on the fixes...yes 1.61 we need.
[HD2 General] optiknerv:
I have 1.61. issue there as well :mad:
[HD2 General] lancelot54:
I've solved SMS problem putting SMS on GSM only. Now it's work. Running 1.48_FRE.
[HD2 General] suicidal.banana:
omfg :eek:
[HD2 General] altec1000:
If you still have problems with sms why don't you use an other program? Or just the basic WM6.5 sms? Only temporary till HTC has fixed the problem.
[HD2 General] amitambika:
How do yo u use the basic WM 6.5 sms
[HD2 General] ageorgiou1984:
That doesn't solve the problem.
[HD2 General] laraczech:
+1 Have problem still
[HD2 General] sunking101:
I applied the 'hotfix' and the bug reappeared 2 days later. In fact, the bug was always intermittent anyway so the hotfix doesn't actually appear to have done anything. :rolleyes:
[HD2 General] optiknerv:
Contacted HTC Support last night reply this morning (very fast):

MAY be available soon. Not very precise but atleast i didnt get the usual "do this, do that try hardreset" standard response they usually hand out.
[HD2 General] sunking101:
They won't ever fix it, I'm sure. The whole messaging app needs rebuilding from scratch....and a full trial of the underlying Win Mo messaging utility needs to be undertaken first to make sure the problem doesn't lie there. Only then might we get somewhere. Otherwise it will be like trying to find a needle in a haystack.
[HD2 General] _tangent:
Eh? Messaging on other winmo devices is fine, so i think it's a fairly safe assumption that the wrapper HTC have put around it is causing the problem.

I am a professional software engineer. It is nonsense to claim that the presence of bugs means software must be rebuilt from the ground up. Software testing and debugging is always a highly costly process, even for well designed software. There are always bugs. Some always slip through the net and make a final release. This is the reality of working with computer technology.
[HD2 General] sunking101:
Yes but this is a bug it appears they can't fix! There has already been one 'hotfix' for this. Surely the SMS app isn't that big? I am thinking that as this is an intermittent problem they are not likely to find it all that easily, so surely re-writing the software from scratch might be easier (*and quicker).
[HD2 General] ageorgiou1984:
Whatever they decide to do they better hurry up about it because I'm really starting to get pi$$ed off now.
[HD2 General] suicidal.banana:
Got a reply, saying the rom could be downloaded from the HTC website, along with a link, wich linked to 1.48, since that clearlly didnt awnser my question i called with dutch HTC support (got a english guy though, nice for people who cant talk english tbh) Asked about 1.61, the guy was kinda holding back but also admitted HTC knows about the problems with sms and radio, but he couldnt tell me anything solid, since according to him they only hear of new roms/updates the day they go on the site, bummer.

Gonna email back now, see if that (dutch) guy has some more info
[HD2 General] _tangent:
Well, they haven't fixed it yet. That doesn't mean they're incapable. It's not uncommon when chasing bugs, to find errors that WILL cause problems, and fix them, only to discover that they weren't the cause of the problem in this particular case. There are sometimes several competing causes. You have to nail them all to get rid of the problem.

This is all speculation though. The truth is we don't know enough to make a determination. Intermittent bugs are a nightmare to find, this is very true, but rewriting software from scratch is probably going to be far more costly. You sort of make a case against doing so above: if the application is quite small anyway, you should be able to track down the problem. If you just try and rewrite it, you'd likely trip over it again. The best course of action is to identify the cause then you can certain you've fixed it.
[HD2 General] alan1467:
Given up with my HD2 and vodafone has changed it for a Blackberry Storm 2.

The HD2 is a great phone if it worked, maybe it should have been on Android
[HD2 General] Theguru1:
how do you find if they sitting in the outbox or not ?? (even though they bloody are!!)
[HD2 General] Theguru1:
any one? as this is also getting on my t*ts
[HD2 General] sunking101:
Go to menu, then options and select 'traditional mode' (ie not conversation mode) - then you will see an inbox, outbox, drafts, sent and deleted messages section.
[HD2 General] pympster:
SMS fix and 1.48 still have the problem :(
[HD2 General] Deathspirrit:
same problem

after sms hotfix, still have same problem to send sms. they fix nothing. mention ver 1.48 rom
[HD2 General] jonteswe:
I think the expression "sms-bug" is a bit misleading, because of the aspects of the problems. At least regarding my phone. :) I occasionally have the following problems, all of them at the same time: not able to send text messages, alarm clock not working, the weather can't be updated and the headset doesn't work. There are probably even more problems than this that I just haven't noticed.

The way to solve this is to either wait a few hours, or to restart the phone and send a text message to myself. The SECOND I recieve my own sms, I hear a "click" in the headset which starts working, along with all the other functions. There is a clear correlation between all these non-working applications.

I have tried all the things in the thread to fix the problem, non of it works...

I use a Swedish rom, 1.43. Anyone else that has all these problems?
[HD2 General] mrdec:
That hotfix aint so hot after all now:(.
[HD2 General] erosennin:
I think no hot fix will solve this problem, we're going to have to wait for a fresh new ROM.
[HD2 General] mrdec:
Dear HTC

I have a weird and wacky request.

I know its a big ask, for a company like yours, but please could you make our 700 Euro (its more here in South Africa) mobile phones send SMSs properly, you know like those 30 Euro phones?

We have been loyal and believed in the hype of specs, resisted the Iphone, and others. So please go out on a limb for us, as my clients and colleagues are tired of receiving txts late ant night, and my girlfriend is sick of me screaming profanities at this inanimate object that we all thought was going to be the best bloody thing since the microwave.

Regards

lowest common denominator
[HD2 General] apemonkeyman:
I couldn't have put it better myself! :cool:

Please tell us you HAVE posted this to HTC...

My wife is sick of the profanities aimed at the HD2 aswell. Apps tend to be fine (including the free ones) - it seems all the bugs are in the "professionally" produced core interface. :mad:
[HD2 General] Raspster:
Not sure if this problem starts after a fe days of use but I'm using the HD2 on AT&T in the USA and I have gotton all my MMS and SMS's from multiple different people with different carriers and all on-time. Hope I did'nt just jinks myself but figured I would share. My HD2 came with the 1.43 ROM already installed. I did do a hard reset upon receiving as that should be a common pratice with WM phones.
[HD2 General] mrdec:
Its intermittent, and it started with me over a week and a half of sms normality. Its common but many dont experience it, comes and goes, no pattern defined (yet) hard to recreate the problem.

Anyway, now I need to carry a second cheapie phone with a shared sim (different number same account) I use it anyway cos I only make it into the afternoon before the battery passes out. HTC, So close yet so far...

They should offer a little "companion" phone to go with the HD2 for those whos phones simply refuse functionality.

So much for one device that does all.

All the negativity aside, I do believe it will be sorted:confused: but its just, you know, WHEN?? No clear communication from them has left us feeling a wee bit deserted. I look forward to the fix. I will give it another month and then will stop flogging a dead horse.
[HD2 General] Funk2641:
Agreed, I live in the US with ATT and have never has this issue. Anyone else had this problem in the US?
[HD2 General] Leon1970:
Apologies if I've repeated someone else's suggestion...

Got my HD2 yesterday from Vodafone.

Set it up etc.

Sent my first text and it sat in the Outbox.

Googled the problem, lead me here to see lots with the same issue.

Went to HTC's site, downloaded the fix and it seemed to be working for me, sms's are being sent as delivered as expected.

Googled around today to find fixes for auto-capitalisation not working, XT9 reverting to ABC in Contact field when sending an sms etc etc.

Stumbled across this possible solution to the SMS bug. Be damned if I can remember where I found it though, think it was on the Vodafone site but since then I've spent ages trawling through all sorts of posts using the search function trying to make sure I don't duplicate a post in fear of being beaten to death by with my HD2 so right now I can't even remember what day it is, my bad.

Check the number of the contact you are sending to, by the way, this is if you're based in the UK but do try and change the numbers to your local equivalent. If it starts with 0798 change it to +44798 and then send a new text to that number. If it's already +44798 then change it to 0798, can't remember which way around it was.

Anyway, try it, see if it works, if it does, let us know and sorry to the guy at the Vodafone forum who had this suggestion, I can't find your post :(

**EDIT**

psychobunny mentions in this thread that changing the SMS service centre number from 079 to +4479 resolved his SMS problems.

Start>Settings>Wireless Controls>Phone>Voice Mail and Text Message> change the number here from 07 to +447>Done

Oh, odd, just found another way to change the number which didn't have my Voicemail number O.o:

Slide the sense bar all the way to Settings>Menu>All Settings>Personal>Phone>GSM/UMTS Services - Select Voicemail and Text Messages>Get Settings>change the number here from 07 to +447 > OK.

I'd suggest adding +44 to the beginning of your contacts number as well as the SMS service centre and see if that works.

Please let us know if it does/doesn't.
[HD2 General] whiteroyle:
I am getting tired of this sms not sending out issue..

Whenever my sms is not being sent out, i will just send another exactly same sms to the same person and they will both being sent out.

sigh,
[HD2 General] amnya:
For me, disabling the HTC Messaging and "REBOOTING" solved my problem completely. Its been working perfect for 5 days now. No exceptions whatsoever, just used the Disable HTC Messaging and it started working.
[HD2 General] Leon1970:
Dying to know if post #545 has worked for anyone :)

*cough bump*

Oh man, where did I leave my cough mixture...
[HD2 General] frostmourne:
well, currently i have wwe 1.47.707.2 ROM, bought it and using it in malaysia. I applied the update to the so called 'SMS fix', but on the night of the first day after applying the patch, the problem comes back again and it still persists.
[HD2 General] mrdec:
I think its worth a crack, whats the downside? and could you please forgive my lazyness and run through how to perform the disabling?
[HD2 General] Leon1970:
See if this works:

Start>Settings>Wireless Controls>Phone>Voice Mail and Text Message> change the number here to begin with +601>Done

Slide the sense bar all the way to Settings>Menu>All Settings>Personal>Phone>GSM/UMTS Services - Select Voicemail and Text Messages>Get Settings>change the number here to begin with +601> OK.

I'd suggest adding +601 to the beginning of your contacts number as well as the SMS service centre and see if that works.

Oh, I believe +601 is the international dialling number thing to put at the begging of phone numbers in Malaysia.

Try it, soft boot the phone too and see.
[HD2 General] insaned:
Guys, check post 72, 75 and 77

http://xdaforums.com/showthread.php?p=5187941#post5187941

choosing sms trough GSM ONLY, seems to be working.
[HD2 General] zenkinz:
how many times must we say it doesn't work?
[HD2 General] yazmany:
just downloaded hotfix from htc. will let know if it works.
[HD2 General] sunking101:
It doesn't :)
[HD2 General] yazmany:
okay guys it works. so far. bunch of my smses suddenly all went out of the outbox at once. put delivery report to confirm. LEO07567-05.exe is the hotfix, check at support htc and follow the screen instruction. i bought it last week and did not notice till yesterday.... good luck
[HD2 General] mobile88:
This hotfix has mixed responses ; some said it works well, or works most of the time, or doesn't work at all ?? Could it be telco related ??

As for me with even without the hotfix, I do not have any major issue with the SMs ( i also sent SMS out to UK, Spore, HK, Indonesia, Brunei, China ) . In my 25 days using the phone, the SMS stuck in outbox occured only once when I was oversea. After reset subsequent SMS were sent without problem and I do recieve acknowledgement from those that I have sent
[HD2 General] insaned:
Ok, it doesn't work.

This morning I had problems and got them stuck again.

sorry if this was discussed before, but the thread is really too long to read ALL the 50+ pages and even searched a lot, but that tip was recent for me..so sorry for repeating the stuff. Probably making a thread and updating the 1st post would be usefull for everybody..specially the newcomer to HD2 like me.