yashsingh1/xdaforums huggingface dataset:
[HD2 General] Fidalgos:
Well ... new news on my HD2 that returned to the Expansys in the day 03.12 for substitution for another unity that they guaranteed to be of a new series without problems in the camera. After several times had contacted by phone and emails to Expansys.pt because of the delay in the substitution (they told me that because of being a Noel time it was staying a little more) but today day 15.12 I received two emails:

1st

Dear client was appreciated,

The HTC HD2 refer to the return provides indicated, it was re-dispatched to a Client this morning.

We lament from now the delay,

Without another subject of moment,

Obliged by his attention,

The eXpansys thanks for him for his choice!

To his to have for any explanations, our best fulfilment.

Commercial Portuguese service of the eXpansys

HTC and Parrot Partner

2nd

Dear Client was appreciated,

In the picture of his process of devolution E911521, the Quality department informs that the articles:

They were dispatched during the day of today, with the next comments:

Patch HTC applied.

Repaired.

His order was dispatched by DHL with the guide of transports n ° 642xxxxxxx

-----------

:mad:

I paid 41EUR for urgent transport International EMS with the promise of substitution in 24/48H maximum and now simply they applied the Patch of the HTC... I think that they are going to return to me the same HD2 and not a new HD2 with the applied patch. I am going to have to wait more two days to know.:(

-------------

Departed Facility in Marseille - France

Tuesday, December 15, 2009 at 18:36

Marseille - France - Lisbon - Portugal

Tuesday, December 15, 2009

Time

Location

Departed Facility in Marseille - France

18:36

Marseille - France

Processed at Marseille - France

18:08

Marseille - France

Shipment picked up

17:18

Marseille - Franc
[HD2 General] Beards:
Sorry Spizella but I'm confused what this post is about!

What was the inquiry?

What are you referring to?

What update?

Are we talking of the HTC Hot-Fix?

If so why do they want you to apply it again?
[HD2 General] Spizella:
My question to HTC support :)

This was my problem:

After applying the hotfix for HD2, photos with flash are much to bright.

Post No 964 is the answer from HTC.

Lucius Snow asked: "Is there any tweak out there to reduce the brightness ? Every picture is over-exposed when the flash is activated." so I posted the answer from HTC as I was dealing with the same problem.

Sorry for any inconvenience :) .
[HD2 General] Beards:
Thanks....

I take it installing it again has had no effect?

I have also heard if you first do a factory reset then apply the fix, next do a reset and do the fix again gives a marked improvement in the quality of the shots.

Has anyone tried this?
[HD2 General] pedmond:
Sounds like Voodoo to me :p
[HD2 General] bulanula:
Is that a soft or a hard reset the second time for this strange procedure ?
[HD2 General] Beards:
It's a Hard reset followed by Soft reset. :)
[HD2 General] gavinfabl:
i can confirm this voodoo procedure makes a difference.
[HD2 General] Beards:
Thank you Gavin.... You just jogged my memory.

It was your good self from whence I first heard of this trick. :)
[HD2 General] Xeon:
I have flashed to 1.61 and I have a horrible pink hue issue in the center of the pictures. I cannot install the hotfix because as mentioned it was integrated in the new ROM. Any suggestion please ?
[HD2 General] Beards:
My first question would be ~ Did you do the HotFix when it was first released and if so is there a difference in the results between the HotFix and the ROM update you have just done?

My second question ~ Although you mention the HotFix is part of the ROM 1.61 have you tried to apply the HotFix over the top of the ROM Update?

You can get the HotFix as a .cab file here. :)
[HD2 General] Xeon:
Hello Beards, thanks for the cab. Unfortunately it didn't help. I cannot see the pink hue outdoor, but indoor and at night with lights on. It's very noticeable not only in the pictures but on the screen as well. I think it has helped somehow to reduce the imbalance but not for indoor pics.

I haven't tried the hotfix when it was released because i got my 4th device few days ago and I immediately flashed to 1.61 so haven't had the chance to compare. I read somewhere that HTC is still working on a 2nd hotfix to improve the camera but who knows...hopefully:)
[HD2 General] Beards:
Sorry it didn't cure the issue for you.

One tip I heard from a reliable source (Gavin) was when you install the HotFix do it after a Hard Reset.

In other words; Hard Reset ~ Apply Hotfix ~ Soft Reset ~ Apply HotFix a second time ~ Soft Reset and boot up.

I didn't go the whole hog myself but I did apply the HotFix twice and either I was looking for an improvement but I very rarely now get the pink tinge inside. :)
[HD2 General] Xeon:
Hello beards, I have compared the Cab files with the ROM files and I must say they are almost identical. I will give you tip a try. Thanks :)
[HD2 General] jskoh:
Strange, the red spot seems gone after applied radio update thru "Update for HTC HD2 SIM Contacts" at http://www.htc.com/sea/SupportDownload.aspx?p_id=297&cat=0&dl_id=839

Can anyone confirm this?
[HD2 General] gavinfabl:
Xeon if you install a new rom try a hard reset after to flush phone properly.
[HD2 General] Sylpheed:
i can live with this one i guess.. but the other pink one,, think something's wrong with his settings..
[HD2 General] kersh:
So, finally a hardware issue, i will contact handtec on monday to try to get a replacement.
[HD2 General] ujkadusko:
I got mine from Inkino on 11th.I did not notice it at all first,mainly because I was taking photos outside,but after everybody started complaining about pink blur I noticed it against white wall... but only on artificial lighting,on daylighting it is barely noticable.:)
[HD2 General] Norw:
Hello all!

First: This seems to be a fantastic forum. A lot knowledge I can see.

Please excuse my rather bad writing. I'm a norwegian that not often write this language...

Second, and more important: I'm having the same problem on my HD2. Espesially when taking photos whithout flash of a white wall, it becomes very pink in the middle.

Got mine at friday 13th, from the dealer komplett.no.
[HD2 General] Beards:
What I would like to hear and see now is posts from all those who do not have a problem....

That way we can make sure it is not 'ALL' machines that have this problem.

Could I respectfully request all members who believe their HD2's camera is fine please add your names.

I'll compose a list in the end of those with and without problems.

If you can also leave when & where you bought the HD2 from it would help.

Many thanks in advance.

Mike
[HD2 General] rovex:
Mine has it, but just not as strongly as some. I cant really see the effect on the phone screen, but can on the PC screen. It actually seems worse in strong light.

Im actually working on a photoshop filter (well an adjustment layer really) to remove the pink tint.

For the amount i use the camera im not worried about it, i would swap the phone out, but only if they exchange it at the door so im not without it.
[HD2 General] panart:
I just checked my HD2 and i have the same problem. The pink tint can also be seen in the viewfinder suggesting a hardware problem.

I bought the HD2 on Nov.11 from Gummobile UK.

View attachment 249015View attachment 249016
[HD2 General] gavinfabl:
Got mine from Clove on 11th Nov 09.
[HD2 General] ZekeWolf:
I can confirm this problem as well.

I am on Swedish ROM 1.43.413.2 (70124) SVE

Against a white wall, the area is VERY pink.

Using zoom, the area becomes larger. (Lens problem?)

And it is visible in the viewfinder.
[HD2 General] kb0n:
Ok, so now that they figured out it's a hardware issue, why didn't they say anything about a built-number or sth like that.

The whole built series can be supposed to have this issue, so a number to identify this series would also help the re-sellers preventing "change device -> same fault -> change again ->... " and ending up with a lot of brand new unsealed but faulty devices.
[HD2 General] PDPPDA:
Unfortunately looks like I have to add my name to having this issue. Same effect as others with pink centre spot (pretty much 2/3rd's of the picture). Seems to be on all pictures taken so far to varying degrees.

Like others fired off email to HTC (in the first instance)..
[HD2 General] mika34:
Me too :(.

Just spoke with HTC servis in UK. The guy said taht hi is currently using HD2 and hi doesn`t have this issue. ??? Who knows. Nobody on xda said that his HD2 doesn`t have red spot.
[HD2 General] Yes!:
I Agree.

Would it be possible to create a poll for this purpose?
[HD2 General] rovex:
If i turn the colour saturation down to 2 the pink is greatly reduced, almost to nothing, I then increase the vibrance in photoshop to restore a bit of colour. It looks a bit more natural anyway since i think the photos are over saturated as standard.
[HD2 General] skr_xd:
you mean you reduce the saturation using photoShop right?

if there is a way to reduce the saturation in camera software, it may reduce the problem then.
[HD2 General] rovex:
No i mean in the camera software itself. It might look a little pale to some, but its more natural and you can always increase it in photoshop (or similar). I think its partly a software issue, it looks like its posterising the image a little. My HD is running the Leo software and i can see a slight pink centre in its shots as well, also the shots it took with its stock ROM were less saturated.
[HD2 General] pedmond:
I would guess the big question is whether this is a software or a hardware bug.

If it's software, there is still hope.

If not, the camera is pretty much useless. I wonder if the expression "class action suit" means anything to HTC.

Overall though, this is the best phone I ever had.
[HD2 General] vessk0:
I dont have the pink spot. Firstly I was with older build 1.43.479.0 ( 68*** ) rom, after that I flashed it with the newer 1.43.479.2 ( 70124 ) and the pink spot at the center come to me. But on the pictures, there is no pink spot. The camera app is the same version. So the only problem is the software.
[HD2 General] maymaymay:
@vessk0

Try to make a picture of WHITE or seamless, bright surface, WITHOUT flash light.
[HD2 General] bhogal:
My HD2 seems to be fine

My HD2 seems to be functioning fine, I have tried shooting a variety of different conditions with various settings.

The only time I got a slight pink tint was when i took a photo out of focus of multiple objects under multiple source lighting i.e. a chandelier lit room

To me it seems to be hardware or both photo processing software fault on the hd2.
[HD2 General] Beards:
Err.. In a roundabout fashion, I think that's what I mentioned in post 977 above Gavin. :)
[HD2 General] Xeon:
I usually hard reset twice, old habit ;)
[HD2 General] gavinfabl:
So you did :) I must be suffering case withdrawal but good news. Postman arrived a few minutes ago for the first time in nearly a week and I now have the Brando Shopping leather flip case. I will write some reviews tomorrow.
[HD2 General] nvasic:
Now I'm really dissapointed. :( :mad: :( :mad:

I was planning on purchasing HD2 this week and although the camera isn't a main feature I'm looking on the phone I am not willing to shell 550 EURO for a phone that has a defective camera.

That stuff just cannot happen to somebody as big as HTC. Too bad..

Has anybody any other alternative to suggest, something as powerfull as HD2? It doesn't need to be a HTC device..

Thanks!
[HD2 General] Beards:
Since the Hot Fix and other tweaks the vast majority of the problem has been rectified.

Sure, it's still there but not as bad now as on certain other large selling phones.
[HD2 General] nvasic:
From my knowing they just covered the problem with some smart image correction settings. Same cannot be said for motion capture where the said algorighm would most likely slow down the capture and result in dropped frames at the highest settings and that's probabbly the reason why the defect is still visible on video captures ie the patch doesn't fix video capture.

It is an apparent hardware issue and HTC should act responsibly and offer a free camera replacement program for all devices concerned and not try to patch up things with some correction algorithms. That is really lame and cheap. Shame on you HTC!!!

Many thanks for you guys that brought up this problem because really no-one should pay premium $$$ for a device with a defective camera, it is just not acceptable!
[HD2 General] Jayziac:
This issue is not limited to HTC, I have an Acer Liquid (similar hardware as Nexus One) and have the pink center all along Android 1.6, 2.1, and now 2.2. turning down the color saturation or using manual white balance makes it slightly better, but it's still not as clean color as a normal digital camera.
[HD2 General] Moki1:
Here you and I put my problem.

I ordered a new camera via ebay and I replaced it but the problem remained the same.

The same problem is with Windows Mobile 6.5 and Windows Phone 7.5

Please give me advice what else to try.

http://imageshack.us/photo/my-images/853/qrcodereader227155227.jpg/
[HD2 General] PDPPDA:
Just as another example you can see the pinkness in Brandon's review on pocketnow, http://pocketnow.com/review/htc-hd2?p=3

Look at the picture of the homes. Much more noticeable on the full picture
[HD2 General] rovex:
Can someone else try setting the saturation to 2 please? Its really working for me.
[HD2 General] Fatherboard:
rovex, can we see examples please?... I think it reduces the problem, not eliminates it.
[HD2 General] devbod:
I just tried it here and changing to 2 has made a big difference. Its gone from very annoying to hard to detect. Can still see faint tint at times but much much better. I do wonder if its a case of a slight fault with the lens coating. The tint is the same colour and perhaps the saturation level is exaggerating it.
[HD2 General] DMAND:
Well comparing the one I got from O2 on Friday to the SIM free one, they both seem to be the same, with the pink blob slightly visable.

Although flash fired photos seem to be spot free?
[HD2 General] rovex:
Here is the difference against white paper. Its quite clearly reduced.
[HD2 General] cobhc:
Yeah, I can see that. Would turning it down more reduce it again?
[HD2 General] tnyynt:
Would definitely reduce it, along with all the other colors. Saturation 2 already looks dull color-wise.
[HD2 General] gavinfabl:
that does make a huge difference.
[HD2 General] mika34:
Its better. But is not as it should be. Still very annoying.
[HD2 General] Shasarak:
It's beginning to sound as though almost all HD2's suffer from this problem, it's just that some have it considerably worse than others. :( This is really not good news - it means that even if you exchange one HD2 for another, you may well not fix the problem. And there's presumably some minimum degree of pink blob which HTC classes as officially not faulty enough to qualify for a replacement, but which might nonetheless still be pink enough to be annoying.
[HD2 General] rovex:
Indeed there would be no pink because the images would be monochrome! To me 2 is more natural, but i cant test outside in bright sun because its very overcast and raining here.
[HD2 General] vessk0:
Yes, I shoot the wall and the pink spot is there... :( But with the older rom - no problem. :confused:
[HD2 General] cobhc:
vessk0 can you do comparisons with both roms for us?
[HD2 General] vessk0:
Nope, I didnt store images with the older rom on the pc :( If I could find it somewhere...
[HD2 General] rovex:
This is my HD taking a picture of the same piece of paper. Its darker (natural light is less now), but it also has some pink. The HD is using elements of the 1.43 leo ROM and camera app.
[HD2 General] Fatherboard:
^^^^^

+1
[HD2 General] cobhc:
I think that confirms a software fault then. As two different devices using the same software, exhibiting the same fault surely points to software?
[HD2 General] Shasarak:
Then why do HTC themselves say that it's a hardware problem?
[HD2 General] cobhc:
That's what is confusing me. If the problem can be recreated on a different device, then in my eyes it's not a hardware fault. But I might be completely wrong, though I do come from a technical support/problem solving background.
[HD2 General] mika34:
I was using many Leo roms on my HTC TP2 and never had red spot! so unfortunately i dont thing its software :(
[HD2 General] rovex:
Im not sure HTC know themselves yet. I still think it can be largely solved with software. Most camera phones ive had have shown some colour distortion like this, bit this is quite a bad example.

I wonder how the image is processed, is it all done by the camera app or does the album also do it? Is it related to the thumbnail bug where thumbnails look bad?

Does anyone have an IR filter they can put in front of the camera?
[HD2 General] d3l1:
just made some test fotos off of my white wall and it seems it has something to do with the white balance. the better the weather (white balance -> sunny) the worse it gets with the pink teint. the other manual settings like "night" or "halogen light" (?) don't seem to have that pink problem, but they colors go blue.

i'm not really sure it's really a hardware issue.
[HD2 General] gavinfabl:
I would like to do some more tests outside, but the weather here in Dartmoor is horrific.
[HD2 General] d3l1:
same here, it's cloudy and kind of bad weather. I'll try to test it when it's a sunny day (read above).
[HD2 General] Simon D:
I actually think it's a combination of vignetting (poor lens) and software??!!

If it was purely a lens problem, then the patch would show up on a picture taken in black and white too, it would just be grey???

Here's the same wall taken in colour and black and white. The black and white looks miles better, but you can definitely see light drop off in the corners. So I think the problem is still there, it's just that the colour version is overly pink making it way more obvious. :(
[HD2 General] rovex:
Thankfully ive found that most pictures can be corrected reasonably. Here is an example.
[HD2 General] cobhc:
Wow, that second picture looks a lot better in most ways! What did you do to it?
[HD2 General] rovex:
Reduced saturation, increase vibrancy and adjusted the midtone levels. Its not gone, but its way better, just as good as many other camera phones. Im still holding out on returning the phone for a replacement, but i have logged a fault with HTC.
[HD2 General] Isadora:
If you make it a tad lighter, the pink might pretty much go away, still looks a little bit too dark.

Any chance you could take another daylight pic (so that'll be tomorrow then) with the following adjusted in camera:

brightness up

contrast down

saturation down

Still waiting for mine to arrive, can't do much till then
[HD2 General] mr_Ray:
Mine seems fine, both general photos and shots of plain backgrounds trying to replicate. A few of the plain background shots there is a *very* slight pink tinge to the centre, but I only notice it because I was actively looking for it because of theproblems you guys are having. Nothing at all that would be noticed generally, and no worse than any other cheap phone cam.

That said, HTC have already confirmed this as an issue and have told a few that they should arrange for a replacement from their supplier. Fair enough really, any anyone with a bad one should do that.
[HD2 General] mika34:
Yes, you are right with reduce saturation that make less pink, but if u do that other coloras are more grayed.

example:
[HD2 General] mr_Ray:
Dupe post. Happening a lot lately. :( Pls delete.
[HD2 General] Isadora:
10 seconds in photophop from rovex's original picture gave me this: it was really basic adjustments so it should be ok to replicate with the limited in-camera settings
[HD2 General] mika34:
And if you compare to original photo took from rovex you can`t see clouds after yours adjusts. :( so its not solving problem at all for me
[HD2 General] rovex:
It was lighter than that in real life, the original pic was too dark. I agree we lose detail, but thats not unusual in camera phones.
[HD2 General] Isadora:
That would happen with many cameras - it's limited by the dynamic range and unless you stat blending layers in photoshop there is no way you can retain all the detail, exposure especially where skies are concerned always mean compromise somewhere...
[HD2 General] Fatherboard:
people should stop digging. HTC already confirmed that its hardware related. The worst case - they'll fix it in the upcoming batches, which means - few months.
[HD2 General] Beards:
Is that post meant for me?
[HD2 General] Isadora:
yeah but in the meantime it might be useful to find in-camera settings that make the pictures acceptable :)
[HD2 General] d3l1:
what values did you use exactly?

you can add me: Nov 17 from expansys.de (EU/English Rom)

photoshop is not the solution, it'll remove the pink at the expense of contrast or other factors.
[HD2 General] Isadora:
agreed it's not the solution, however as I haven't received my phone yet but I am a photographer, I was just keeping busy :D. Personally, but then it's only my opinion, I always find the default settings on all point n shoot type cameras have way too much contrast and saturation.
[HD2 General] rovex:
Indeed the shots could use 'shopping anyway, as could all camera phone shots.
[HD2 General] Beards:
Thanks.... Added. :)

Everyone Else ~ See Post 138
[HD2 General] aBE-One:
Unfortunately, my HD2 also has this pink tint problem. Purchased from Expansys on Nov 17 (WWE/EU).
[HD2 General] Beards:
Thanks.... Added.

Everyone Else ~ See Post 138
[HD2 General] mika34:
My one: in my Signature
[HD2 General] ijob:
My HD2 is off for repair direct to HTC tomorrow. I decided against sending it back to my supplier as they dont have any new handsets in until the first week of December.

HTC support estimate a week until I receive it back.

I'll keep you posted.
[HD2 General] Beards:
Thanks... Updated.

Thanks.
[HD2 General] Beards:
Okay......

For those who still believe this to be a 'software issue'.

What I need is for the following who have reported their machines to be problem free to give me their ROM versions.

That way we can rule out it being a ROM that is causing the problem.

maati

bhogal

mr_Ray.......................But has a very slight pink tinge in the centre.

Anyone else who is problem free, please add your name with date/place of order/ROM version.

Thanks.
[HD2 General] bhogal:
ROM version

My ROM version is 1.43.405.1 [70124] WWE - Received 12 November, London

As I said earlier, the only way I can recreate the pink tint is if I move around the hd2 while it's trying to focus to take the photo and the picture is out of focus and that also under multiple lighting sources.

Regards

Aman
[HD2 General] mr_Ray:
1.43.405.1 [70124] WWE, first batch from mobilefaildirect.

and that "But has a very slight pink tinge in the centre" is for a subset of plain-background photos taken especially for verifying. Actual photos show no central tint. :)
[HD2 General] ThierryD86:
Good evening (from France)

You can add my name to those who have the problem of this pink circle

I've reveived my Léo from RueduCommerce on Thirsday Nov. 19

Rom version 1.43.406.2 (70124) FRE

Rom Date 10/28/09

It seems to me that it is an hardware issue, of course i'm not a specialist.

Many french users have the same problem on their Touch HD2.

Follow this link for more details:http://htc-touch-hd.forumactif.biz/problemes-avec-le-hd2-leo-f42/photo-gros-probleme-de-rendu-des-couleurs-au-centre-de-l-image-t10347.htm

See you later
[HD2 General] skr_xd:
Got the pink problem in camera & excessive saturation in album thumbnails.

ROM- 1.43.405.1 (70124) WWE

Got from clove- 1st batch (15 Nov)
[HD2 General] DAMIEN123_666:
i have the pink issue, i got my htc hd2 from...

mobile phones direct

first batch 11nov

rom is 1.43.405.1 (70124) WWE (DATE 10/26/09)
[HD2 General] owz206:
1.43.405.1 (70124) WWE from Mobilephones direct first batch of deliveries.

I dont seem to have much of a pink tinge if any on most photos.