yashsingh1/xdaforums huggingface dataset:
[HD2 General] chimpsinties:
I just noticed something strange.

I went to the 'outbox' to see if any messages were stuck there. (Something I'm doing regularly now, especially if I've not had a response from someone I'm expecting.) There were a load of messages in there, and I mean about 30 not just a few. The strange thing was they weren't messages I'd sent. If anything I'd say they were messages from my inbox. Then when I select Inbox then Outbox again. it was all blank like I'd expect it to be.

I thought at first I might have selected another folder by mistake in the drop down list but it's actually quite hard to select the wrong one as they're so big.

Anyone else ever seen this? Don't know what it means but it might be helping to narrow down the fault? :confused:
[HD2 General] ITSJRW:
Tried it all!

I have tried everything suggested here including the Hotfix and the rom upgrade to 1.48. I regularly get the problem and am sick of having to mess about after sending any texts. I'm also getting the problem where you look at Outbox and there are loads of texts you have received in there until you switch to another folder and go back again, then it's empty or more likely has the texts you have just sent sitting there looking stupid.

I think the HD2 is a cracking device but WHY can't they get this simple thing right?

Jamie
[HD2 General] mrdec:
Hey chimp, your phone sounds not only sick but haunted:eek::eek:.
[HD2 General] Leon1970:
Have you tried my suggestion? The suggestion is assuming you're based in the UK, just change the numbers to your country's equivalent:

psychobunny mentions in this thread that changing the SMS service centre number from 079 to +4479 resolved his SMS problems.

Start>Settings>Wireless Controls>Phone>Voice Mail and Text Message> change the number here from 07 to +447>Done

Oh, odd, just found another way to change the number which didn't have my Voicemail number O.o:

Slide the sense bar all the way to Settings>Menu>All Settings>Personal>Phone>GSM/UMTS Services - Select Voicemail and Text Messages>Get Settings>change the number here from 07 to +447 > OK.

I'd suggest adding +44 to the beginning of your contacts number as well as the SMS service centre and see if that works.
[HD2 General] mightymn:
Was looking through HTC messaging's settings page today and saw this:

"Disconect from network after sending/receiving messages"

It was enabled by default.

What's this supposed to do? We wanna use GSM for messages, this thing seems to assume we're using data connection
[HD2 General] susuwatari:
I am on Maxis and also never have any problem with sms since I bought the phone few weeks ago.
[HD2 General] knight900:
I have actually encounter the same situation as you and even on a few occasions. Seeing a load of SMS in outbox, and those smss were messages from my inbox. but then once i select another folder and back to outbox. then its empty.

I thought i am only the one who encounter the problem....
[HD2 General] daboutz:
thats for the mms
[HD2 General] _tangent:
I've experienced this too. Don't think it's causing any messages not to be sent though....
[HD2 General] H4YR3:
Sorry to ask but i just wondering if the uk falls in europe 1 or 2 for the sms update because i have done the update for europe 1 and still nuthin wrks which i find a very big problem because a phone should be able 2 txt as it is one of the main features of a phone thx
[HD2 General] antoniomistretta:
Try this:

Go to Start / Settings / Other / Connections / Advanced networks / SMS

GSM is set to DEFAULT, change with GSM and do a soft reset.
[HD2 General] Beefheart:
Is there no chance of releasing an installable SMS client from another manufacturer? Like that on the Acer F1 or the Samsung Omnia?
[HD2 General] TekniskM:
Hi. I can announce i have the same problems as you guys.

I'm living in Norway, Installed the ROM update and the Fix.

SMS hangs sporadic. the only way to get it all started again is to "edit" the sms at the top and push send. then everything start's to move quite quickly.

(old manila i think this is) inbox, outbox etc.. I have also gotten a few chanses to send error report on manilla. :) don't think much of it.

I soo love this new phone... but as well hate it because of the littel jet big problems :( I was kinda thinkin the phone should be perfect out of the box... :(
[HD2 General] ijob:
Changing to GSM doesn't work.

Changing the SIM doesn't work.

Installing the SMS Hotfix doesn't work.

Upgrading another ROM, including the 1.61 ROM doesn't work.

I've been onto HTC and they are already aware of this and have escalated the issue again. So expect a fix for the original fix in a couple of weeks time, I reckon anyway.
[HD2 General] sunking101:
I had this problem again this morning. I had one SMS stuck in the outbox, so I typed another SMS to a different person to try and force it through but that got stuck in the outbox too. I then tried to 'retry' sending them, nothing happened. I tried editing them and then resending, again nothing happened. I did a soft-reset but they were still stuck in the outbox. I tried all the methods above one more time with no joy. I then sent a SMS to myself and the incoming text forced the stuck SMS in my outbox to be sent. I don't know if this will work everytime but it is what I will try first when the problem occurs again. :rolleyes:
[HD2 General] LAW2009:
this definitely works but it's very frustrating to always do this. This problem has been so long, they(HTC) should have been able to figure this out long ago, but they ended up giving us something that still doesnt work... sigh...
[HD2 General] PG101:
I think for now the best solution is to disable the HTC messaging and use WMo messaging.. this seems to work flawless..

http://xdaforums.com/showthread.php?t=556614

Cheers!
[HD2 General] sunking101:
It's a bit buggy that way and no MMS capabilities though. I'd rather use HTC messaging and experience the odd outbox stack-up than disable it altogether. HTC need to fix this, none of the 'workarounds' are acceptable.
[HD2 General] PG101:
Well I agree that MMSes dont work (actually dont know - as I dont send MMS) but you are right.. HTC needs to fix this bug.. most annoying...
[HD2 General] drpuma:
believe

Ok guys! We are all in the same boat here. HTC have to fix this or else they're gonna loose alot of money, so have faith they will!

Can someone give instructions on how to disable htc messaging so we can do this for the time beeing till they fix this? Having read all 500 + posts this seems to be the thing working for most people...

merry christmas!
[HD2 General] joaquinmora:
I disabled the HTC messaging app a week ago and since then i have had problems receiving messages from several contacts. This is even more troublesome than having messages stuck in the outbox, since you dont have a clue that you are not receiving then, so i decided to switch back to the HTC app and wait for a fix...really annoying
[HD2 General] Bugblatter:
I paid £500 for a phone that can't send SMS reliably?

How do you release a phone and not test the hell out of SMS?

If I can't trust it I can't use it.

I'm waiting for them to fix this, but not patiently. This is sufficient grounds to return the phone for a full refund.

I'm starting to see other areas where they've made things worse than they were on my old Touch HD.
[HD2 General] d3l1:
No problems with sms here (o2 Germany) it worked fine from the beginning the they were delivered and recieved instantly.
[HD2 General] Pixel:
wasn't there a problem with the sms on the hero at first? with the sense sms client. maybe htc just can't do sms.
[HD2 General] ageorgiou1984:
Was there a fix for this?
[HD2 General] Pixel:
I think there was an update. but I think the issue was with battery, not transmission.
[HD2 General] ninja.rogue:
I also have this problem with sms sending.

Randomly.

Vodafone IT

WWE Rom, unbranded Leo, no particular tweaks.
[HD2 General] ijob:
i find the issue happens at a similar time, around 9pm. in the evening
[HD2 General] Sylpheed:
Hi guys

just wondering,, will applying a different rom fix this issue? it sounds more like a software issue then a hardware issue.
[HD2 General] mihanclub:
having same problem in UAE...........
[HD2 General] nick_manchester:
Had my HD2 for a few days now. I'm with O2 and the problem started to occur even before I made any reg tweaks.

Resetting the device seems to work, and sometimes, changing the Advanced Network, SMS Service..SMS Over setting from GSM to GPRS seemed to have some effect.

Hope this gets fixed soon as I rely on txt's a lot and now I'm finding I have to reset several times a day, and having to check the outbox after sending every text to make sure its not stuck.

Nick
[HD2 General] ijob:
just to update. it happened this morning so it doesnt happen at a particular time.

it seems to be getting worse as the days go on.
[HD2 General] ijob:
I emailed HTC support this morning with no reply yet, maybe [wishful thinking?] they are looking into the issue as more contact them.

I certainly dont want to send my new phone in for 'repairs'. Last time I did that with my xperia, SE had it for severn weeks!
[HD2 General] hagba:
@mihanclub,

Whwere in UAE did you buy your HD2 from,and for howmuch.
[HD2 General] mr_Ray:
Everything fine here on sending messages (T-Mo UK).

What have you guys got set up for message sending preferences? (GSM only/GPRS only/GSM preferred/GPRS preferred)? Can't remember where it is in settings but I know on previous phones having it set incorrectly could result in these sort of random send/not send problems you're seeing.

Try both of the preferred options see if that helps.
[HD2 General] nghj:
shouldnt the setting be using 'GSM ONLY'? Normally i dont send sms via GPRS.
[HD2 General] mr_Ray:
Well I assume the option is there for a reason and both are valid methods. I don't know what networks support one both or either option, and there's precious few other suggestions been made soo thought it worth mentioning.

Oh, to get to setting:

Comm manager > phone settings > menu > advanced network > sms service

Can't do any harm to try.
[HD2 General] d3l1:
"GSM preferred" afaik, mine is set so and works fine with sms
[HD2 General] ageorgiou1984:
Mine is set to GSM preferred and I have the issue.

To everyone one that has the issue, could you please report it to HTC, hopefully the more people that report it the quicker we'll get a fix.

Here's the link: HTC Support
[HD2 General] nghj:
could someone having the sms problems try this out with 'gsm preferred' settings and let us know how it goes?

Thanks.
[HD2 General] ageorgiou1984:
Mine's set to GSM preferred and I have the issue.
[HD2 General] nghj:
:(

if 'GSM only'?
[HD2 General] Toss3:
Thank you this worked for me! :) I've now successfully sent two messages! Gonna keep an eye on my outbox just to make sure. Sent another mail to htc's support in hope of them fixing this a bit faster.

Didn't think my phone suffered from this problem, but when I got an angry message from my friend I knew something wasn't right so I checked my outbox an lo' and behold all my messages were stuck! Really dissapointing for such an expensive device...
[HD2 General] cocks17:
Completely agree!! All of the fixes DO NOT WORK. Can I ask that an administrator possibly sends out an email to everyone? the second a "non work around" solution is found e.g. HTC solve it.

In the mean time, everyone keep hammering HTC here to get them to solve it:

http://www.htc.com/uk/CS_Mail.aspx

cheers. Keep us posted on solutions. This needs to get sorted soon, SMS is fundamental!
[HD2 General] vatk:
I fully agree. None of the methods described does work. Including HTC's fix...
[HD2 General] apemonkeyman:
Below is my reply from HTC regarding the SMS & Audio booster bugs. I gave them a written battering slating them for letting our loyalties down & pointing out how their reputation is in tatters with so many iPhone owners seeing the latest iPhone challenger failing to perform such basic tasks competently. Also queried if Vodafone dropping the HD2 was anything to do with this.

Dear Eddie

Thank you for your enquiry

We can't comment on Vodafone's decisions, however I can say that the issues on the present software will be addressed in the next software update.

If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

Best regards,

Carola

Customer support team

HTC Corp. Global Service Division
[HD2 General] chongbh:
I just encounter such problem today when I see my SMS in the Outbox and due to poor reception.

When the reception is good, it takes a while for the phone to send out those sms in OutBox though.
[HD2 General] myth1001:
I noticed when i'm facing the problem, messages stucked in outbox, I can't change my keyboard type. HTC messaging is really flawed. Disappointed :(
[HD2 General] tfouto:
noticed that either

i noticed that either...

yesterday i had a sms stuck on Outbox, i soft reseted then instead of sending a sms to myself to force the sms to be sent, on Outbox tap the sms->edit->send. And the message went. I think its a better solution instead of having to spent another sms to ourselves. Try and see if it works too.
[HD2 General] jaysquare:
SMS Problem

hey guys, i'm a huge lurker here in the forums and have been hearing about this sms and problem and thinking about what all the fuss was for... that was until i experienced the problem myself :)

a bit of history... got the phone around 3 weeks ago and for the 1st 2 weeks, i could send SMS' perfectly without any problems whatsoever. I was previously on a carrier which i did not subscribe to any data plan (DiGi here in Malaysia) and it was during these 2 weeks that i experienced no problems texting at all.

After 2 weeks, i changed carriers to take advantage of an unlimited data plan. After 3 days on the network, i checked my inbox and lo and behold, all my SMSes were stuck in the outbox.

Went totally nuts, and i tried all the tips in this thread...

1. CHange to GSM preferred

2. Add the +6 prefix to my SMS carrier number

3. remove battery

4. edit SMS and resending

And none of them worked permanently...

So i got to thinking, what could be the reason that caused this problem when previously it was just fine and dandy?

When on my previous carrier, i disabled all data connections using BSB tweaks because i didnt want to get overcharged for data use and with my new carrier, i enabled data connections.

So i changed the settings back to "disable all data connections", soft reset my phone and waited...

So far, i've used the phone for 2 whole days and no more problems with the SMS getting stuck in the outbox anymore :) (but cannot use 3G to surf on the go)

I plan to hold on to this phone and give HTC some slack for another month. If they don't settle this problem by the end of January, I'm ditching my HD2 for a Motorola Droid, hehe

but guys, try it out and let's see if it works for everyone else.
[HD2 General] vgeorg:
There is currently an SMS hotfix available on the European HTC support site. Sorry to report but it does not improve the things at all. I've tried it and still faced the SMS problem. That's also been reported on the Vodafone forums and the moderators have no suggestion... The only way around it so to reset the phone and send a new SMS. This will release all messages stuck in the Outbox cue.
[HD2 General] sunking101:
Beg to differ. This isn't guaranteed to work either.
[HD2 General] rebecker:
Can you step me through disabling all data connections? Curious to see how you did it.

Thanks.

-Bob-
[HD2 General] cocks17:
What sort of response time are you and others getting from HTC? I'm guessing a bit slow for my response over xmas time.
[HD2 General] jaysquare:
it's a setting in BSB tweaks. open up BSB tweaks;

Menu -> Data COnnections -> Disable

but don't bother... after 2 days of normal use, i found out that today my smses are still stuck in the outbox... damn frustrated with this phone. going to let go of it as soon as the Droid released here
[HD2 General] czbird:
From my personal observation, SMS are working correctly until I start Opera 9.7.

I don't experience SMS problem in the session where I don't run Opera.

This is not happening with Opera 10 nor MSIE.

Will need further investigation though... or it's just a weird coincidence.
[HD2 General] daafiej:
my experience is that if my phone connects with HSPDA ( the H instead of 3G) it won't send any of my text messages anymore..i installed the hotfixes but don't seem to work.. I hate it when sms doesn't work!!!!!
[HD2 General] sunking101:
In my locality HSPDA is almost always activated and I can send SMS fine 95% of the time. Stop looking for triggers folks, it's a totally random problem and the only symptomatic cure is to send yourself a SMS....that clears the backlog every time for me.
[HD2 General] wacky.banana:
Guys,

Just done google search on XDA plus forum searches but no joy.

What I want to know is can sub-folders be created in WM6-5 sms client and if so how? If not is there some kind of workaround?

Having just migrated from WM6-1 with the ability to create sub-folders in sms I am looking for the same in WM6-5 on the HD2. I have a shedload of info in sub folders that I can't bring across which I can't afford to lose/be without.

Appreciate the help.

WB
[HD2 General] zenkle:
To be honest, they should be NOT ONLY aware, but also alerted of the problem. SMS to me is the second most important function and I, like some others, would not hesitate to give up my beloved HD2 if the problem persists. I still have limited faith in HTC's capability to solve this issue. After all, credits are given to HTC for having improved the camera problem.
[HD2 General] mightymn:
just came to say the problem happened for me after 2 weeks of use :(
[HD2 General] MaskedMagi:
Sending everyone Happy New Year greetings was stupidly painful to do last night :(
[HD2 General] why_999:
I was having the same problem, and have done so many things to get it work. but everything I tried worked for as day or so, then back to square one. I finally decided on disabling HTC sense,and back to WM interface. well I'm very happy with it now, I got the sent bubble back, and every SMS gets sent. however I don't get MMS (I get half a dozen a year so big deal). but sure I shouldn't have to deal with such issues for a fundamental function of a phone.
[HD2 General] XTREEM|RAGE:
To bad doesnt work on my WWE 1.48 rom of HTC :/
[HD2 General] Funk2641:
I live in the US, and have never had this problem. Sent well over 1000 sms'. I suspect others in the US haven't either. *shrug*
[HD2 General] cocks17:
Help htc fix this problem here

Hi.

Right, I am currently sending error reports to HTC to help them with this problem and I'd like as many other people to do the same. I have attached the files you'll need to the bottom of this post in .cab or .zip format whichever you prefer to download.

HTC have asked me to create and send them the error reports about the SMS stuck in outbox problem with the following procedure:

"We are currently still investigating. We are currently asking customers who are experiencing this issue to do the follwoing:

Please install attached cab on device in order to capture SMS related log under ErrorRep folder.

Procedure:

1. Install the cab and reboot the HD2.

2. Send SMS (do this when it is failing to send, so that the log program can log what is happening when the failure occurs)

3. The ErrorRep folder will generate under My Device.

4. Copy & ZIP “ ErrorRep “ folder to us.

With this information we can hopefully find out what is causing this in the HTC sense software"

For point 4 above most people will find it easier to hook their HD2 up to the PC and get the error report folder from their HD2 to their PC. Once on your PC, ZIP it up and then attach it to a customer support message here:

http://www.htc.com/uk/CS_Mail.aspx

or if you have a support ticket already open for this problem, log in here to it and attach the file:

http://contactus.europe.htc.com/wFrmMailLogin.aspx

Good luck guys and hopefully HTC can help us as soon as possible.
[HD2 General] gordofski:
had my new phone now for only one week sim free.......using Vodafone have not had any problems up to yet:)
[HD2 General] zenkle:
Shake hands mate............

I happened to make the same mistake days ago.... the result was so disastrous......
[HD2 General] Bone4Life:
So I never had the SMS problem until newyears morning. (GREAT TIMING … ;-( )

I have the HD2 for 1.5 months, and the SMS problem started only now.

Don’t know if it has anything to do with it, but for the developers / wiz-kids around here:

Just before the issue started, I created 2 SMS “concepts”. This was the first time since I have the HD2.

Maybe this has something to do with it, but again, I am not sure at all.

I decided to post this just in case it helps to speed up anything what might bring us a fix...
[HD2 General] wacky.banana:
Problem "Solved"

Slightly erroneous title; however having spent the whole of last week searching for a way to create subfolders in HTC's implementation of WM6.5 I drew a complete blank.

As for others the basic function of texting and calling are critical for day to day operation of my business so I went and did this...http://xdaforums.com/showthread.php?t=556614

It all works, I get back to windows messaging and I get to see and access all of my previous sub folders.

To get round the MMS problem, which is of little consequence to me but thought I would fix it anyway, I installed Arcsoft MMS and we seem to be in business. I am still testing as I write this but so far, so good.

Only small issue is that SMS and MMS are not split out as separate boxes/accounts; however I am not bothered about this.

To be fair, I have never had the SMS sending problems that others have had with HTC's text messaging system The reason why I moved over was because I desperately needed my sub folders back.

The whole thing works quite well. I get to see my messages in Sense in the same cool way as before; however when I go into folders I see things as I used to.

Up to you what you do but for me this is the best solution until HTC get their act into gear.

WB
[HD2 General] XTREEM|RAGE:
Idd, is more a work-around then a real fix. It works that is true, but I wouldn't consider it as an fix. But tnx for the work-around maybe it can help some one!
[HD2 General] vuser:
SMS stick in outbox

Hi

I had some finding..

When u connect to PC or NB, active syn it, once disconnect..the problem occur..

Try it...
[HD2 General] chongbh:
Guys,

I tried the disabled HTC Messaging file and use back WM Messaging, it happens that there are copies of SMS stored in Conversation Folder as well as Sent Folder.

Is that normal?
[HD2 General] wacky.banana:
Yes it is because when you are in Conversation Mode the system relies on messages IN & OUT to keep the conversation flow.

To be honest you could just delete the conversation folder and get on with your life. However backup your texts first before you do this just in case anything goes wrong.

WB
[HD2 General] Drom:
in my experience the only problem with sms is the conversation loading time. while waiting for a solution I'm always using the "new sms" button to reply to a sms. ok, you will have to add the contact every time, but it's still much faster than waiting for the conversation to load.

hoping that a real fix will come out soon this is quite an efficient workaround IMHO

♠
[HD2 General] Theguru1:
Still having problems i'm O2 UK it doesn't happen all the time but when it does it sits in the outbox and i have to reboot the phone!! then it goes
[HD2 General] max1274:
I find the 'new' text message just as slow to load as whole conversations, it's so annoying, I can't believe they shipped the phone with this.
[HD2 General] Drom:
that's weird, I've just used it and it opened instantly. as soon as I touch the icon the new message screen opens and the keyboard pops up

♣
[HD2 General] airwaterdirt:
after one month of use and as the initial sms problem dissapeared with the sms fix it is right back and annoying more than ever:mad:
[HD2 General] MaskedMagi:
SMS PROBLEM SOLVED: The HD2 simply has a menstrual cycle.