yashsingh1/xdaforums huggingface dataset:
[HD2 General] Greenion:
Don't know if this is news or not but I post it anyway. Here is the response I just got from HTC. Original rom 1.43.405.1 bought mine from a reseller in Australia but originally uk release.

"New Response From [ Pete (UK - Ireland Support (Tech)) ]

Thanks for your email.

The software update is defintiely being worked on and should be available soon. It would be available from the support section of the HTC website where you downloaded the ROM update already.

as far as we know here at technical support, it is still planned before christmas.

best regards,

HTC Technical Support"
[HD2 General] ivo34:
exact the same in my HD2

swedish rom 1.43
[HD2 General] Isadora:
I'm already on the list but forgot to upload the "cute cats but they're pink" picture :D that's obviously with all settings on auto, which I have no intention of using until there's a fix - only takes a few seconds to change them to suit the conditions
[HD2 General] Simon D:
Noise and Artifacts

This is one of the reasons I returned my HD2 for a refund, this amount of noise and artifacts is unbelievable for a £500 top end device!!
[HD2 General] Beards:
I've added you to the list of names at the bottom of those with the problem.

However, can you provide further details please ~ Date purchased/Where From/ Full ROM version.

Thanks
[HD2 General] robje_2004:
Message from HTC today:

Hello

The issue with the Touch HD and the pinkness when taking photos is something we are now coming across. We have been informed by our developers that it’s a software issue which will soon have a Hotfix released to solve the problem. Please keep an eye on our website over the next 5 days for updates
[HD2 General] pigglett:
Lets hope its true and fixes it
[HD2 General] [^IcEmAn^]:
Hi there.. I also have this pinky stuff on my HD2.. Bought it today in Slovenia (i bet nobody knows where this is).

OS: 5.2.21864 (21864.5.0.81)

Manila: 2.5.19202525.2

ROM: 1.43.479.2 (70124) WWE

ROM date: 27.10.09

And I've noticed when taking pictures with flash on, there isn't any pink "stain" on it. And for me, it's only noticable when taking pictures of completely white area, when there's something non-white on it, the pink hue is not as visible anymore.

Though the phone is great, but because of this problem I miss my old n95 a little :P
[HD2 General] Isadora:
Somewhere between Italy, Austria, Hungary and Croatia :D
[HD2 General] Beards:
List Updated.

See Post 138 Here.

Ohh and [^IcEmAn^]

Yes my good friend... just off Westminster, London ~ at No10, Little College Street, London. SW1P 3SH. :D

Okay, you have me.... That is the Slovenia Embassy UK address.

Solenia is a very beautiful country that I know. Not had chance to travel there but it is known for it's culture, friendly people and stunning landscape.
[HD2 General] gavinfabl:
slovenia is the place where they make great vodka !
[HD2 General] Isadora:
never mind vodka, try sljivovica :p
[HD2 General] gavinfabl:
http://en.wikipedia.org/wiki/Slivovitz now we are talking business. a few bottles of these and that pink blob will transform itself into a superb artistic print worth millions :)
[HD2 General] Isadora:
I've got a couple of bottles at home but it's shop bought stuff rather than the proper home-made one from the family in Bosnia...now that was something else :eek: :p
[HD2 General] [^IcEmAn^]:
Lol you all know Slovenia so damn well :P It's a shame HTC had provided the same HD2s for us as for Albania, Romania, Macedonia, Serbia, Bosnia.. Like they don't know that we don't belong among that countries. We're more like Austria and Italy :p But in the end.. I'm happy that they didn't send "faulty" HD2s only to our region :D All jokes beside, I hope the fault gets fixed, even if really is hardware, I hope that they will make good software compenastion for a hardware fault =))
[HD2 General] MicTh:
Just a little update. I have sent my phone to the reseller i bought it from. Today they called my and told me i´m gonna get a new one from 3-4 batch delevered to Denmark.

I should recieve it on Thursday 10/12-09 and i´m looking forward to see if it´s got the problem to.

By the way i have contact with another guy from Denmark and he´s not having the problem at all. (he has got exatcly the same phone as the one i returned??)
[HD2 General] dddrko:
Shame

Did the money we (from named coutries) give for the HD2 is less worth than your's?! I thought this forum was against racism? Moderators pleasse remove this post!!!
[HD2 General] Dee-Key:
Got mine 4th dec, 2nd Norwegian batch. Preordered 10th Nov.

Seller: Expert. It's a big Scandinavian electronics chain. Their supplier is "Telefast(.no)", which is the biggest cellphone supplier in Norway.

My camera issue is actually gone all of a sudden though. still using the same software (1.48) Though I've changed some camera settings, but I don't think that's the reason why it's all ok.

My settings are:

WB: Some quadrangular thing with beams.

Lightning: 0

ISO: 100

Res: True 5MP (No wide scr. mode) (2592x 1944)

Quality: Super Fine

Keep Back light: On

Contrast, Meeting and Sharpness are all set to +3. (standard.)
[HD2 General] [^IcEmAn^]:
I was talking about EU membership and how western countries still treat us like we're not part of them. Where the hell do you find racism here? It's just we're far more developed than all the other countries on that list. Looking at the GDP we're not far behind Italy, Germany or Spain and we're even better than Portugal, so those were clear facts speaking. So I don't find anything racial here, man. If you do, than I'm sorry.
[HD2 General] sebasbabel:
[QUOTE = Simon D; 5103196] Esta es una de las razones por las que me devolvió mi HD2 de devolución, esta cantidad de ruido y artefactos es increíble para un dispositivo de £ 500 extremo superior! [/ QUOTE]

I must say that these photos taken having manipulated the saturation, contrast, white balance, so maybe I spend too much to correct a slight pink color that comes out when I do the photo to a white wall and my pulse and movement that person could give a result of poor quality but not pink .... jeje

I have photos of the HD2 much better made with all car and without touching anything on the advanced tab of the camera.

Anyway is good news if a patch comes out soon
[HD2 General] pedmond:
You can call it racism, you can call it nationalism, it's the same old crap.

I wish you would stop this kind of insulting attitude and post something relevant to the topic, if you can.
[HD2 General] Audio Oblivion:
Hi All,

I havent read the past few pages of this thread so im not sure if you guys are aware but Vodafone claim to be testing an update which fixes the pink hue issue.

http://forum.vodafone.co.uk/index.php?showtopic=43901

No word on any possible release date but advice from Vodafone to those who wish to return their devices is hold out for the update!
[HD2 General] Megacamz:
Guys, I know everyone is having a problem with this, but all you need to do is press "white autobalance" or set it to an automatic thing and that fixes the problem....
[HD2 General] Beards:
I am very pleased it resolves the issue as quickly and simply as that for you. :)
[HD2 General] NeoDoRant:
Hello together!

I didn'd read the whole thread, but I thought this may interest some of you:

Klick!

Looks like the HD2 isn't the only one with this issue, it just happens more often.

I'll get my HD2 tomorrow proably. I will post as soon as i tested the camera :).

Cheers
[HD2 General] the-uki:
Peal off protective tape on top of the lense? :)
[HD2 General] Beards:
Today Ireceived a reply from Chris Love at Clove:-

HTC are adamant that a hot fix will resolve this issue.

There has also been quite a lot of traffic recently that this affects many Smartphones.

I certainly do not expect them to do a recall on the device

Regards

Chris Love

Clove Technology

-------------------------------------------------------------------

Nothing new to add here nor in what we already know of.

I just hope for HTC's sake that they get this Hot-Fix right....

.......but then, if they do.... can you imagine what the reviewing sites are going to say about the other manufacturers Phone's that have also had this problem for some time and no one has bothered to redress the error!

I have a suspicious feeling that at this awkward moment there could well be a lot of despairing Phone manufacturers hiding anxiously.......
[HD2 General] MicTh:
Think youre right Beards.

I also find it weird that HTC has not said anything about this if they are so shure it´s a software thing. I wonder if they actually are working on a hot-fix.

About this thread in general

I know it´s long thread, but newer the less we are some who are very interessted in this issue. It´s a bit annoying that so many begins to whrite without having read the thread first.

I urge people to read the thread before you post. Otherwise this will just drown in repeats.. ;)
[HD2 General] deyanp:
I think you severely underestimate the arrogancy of the phone manufacturers ...
[HD2 General] Beards:
I know what you mean and unfortunately do agree.... but I always think of the glass as 'Half-Full' & not 'Half-Empty'!

All too often I have this same problem with Hospital Administrators across the Globe.

My answer always to them is "if you want to survive you have to first listen to your patients". :)
[HD2 General] PSKADA:
Here they come~ WOW~! Finally~!

WOW~ hot-fix coming~ :D

http://www.htc.com/europe/SupportViewNews.aspx?dl_id=808&news_id=405

Update for HTC HD2 – Digital Picture Enhancement

Release Date: 2009-12-10

This update for HTC HD2 delivers clear digital picture quality like never before. Living up to the name of “HD” this phone and its twin LED flash will take beautiful pictures for you to cherish your memories. Displayed in brilliant vibrant colors on its 4.3 inch screen, HTC HD2 camera will delight you.

:D
[HD2 General] NeoDoRant:
Looks like the update has been released! Or am I wrong?

http://www.htc.com/de/supportdownloadlist.aspx?p_id=297&act=sd&cat=all

Cheers

[edit] sorry, looks like I'm not the only one who found this ^^[/edit]
[HD2 General] Archer:
Has anyone else tried the camera hotfix on the HTC site? I can say, without doubt, that it is a hell of an improvement in colour balance!
[HD2 General] Oliver986:
So it works? No blurry red centerspot anymore?
[HD2 General] Archer:
I did a before and after and it was a vast difference. I couldn't see a pink blob any more, but I could never see it that badly before anyway, so it may be different for others.

+1 to HTC though - the "after" picture definitely looks better!
[HD2 General] Si_Ed_Spear:
Looks better for me as well, although it was never a major issue on my unit.
[HD2 General] mofei1:
I cant seem to get the update working, when i try running the exe i get an error message saying its not a valid win32 application :confused:
[HD2 General] rupple:
same here, am on Windows 7 32 bit
[HD2 General] Archer:
You run it on the phone. I did the same thing myself!
[HD2 General] makeveral:
before:

after:
[HD2 General] rupple:
ok, now it installed (did not read the instructions properly) :rolleyes:

however, i think the pink blurb is not gone entirely ... its just more diffused over a wider area and not so noticeable in shots other than pure white areas
[HD2 General] Toss3:
So in other words they didn't really fix anything at all. :mad:
[HD2 General] makeveral:
well in the camera app i almost can't see the pink but looking at taken photos i see it...

it's better but not fixed 100%
[HD2 General] Archer:
Take pictures - it looks loads better.
[HD2 General] Adams_42:
pretty similar for me. I didn't keep any before and after shots, but I showed the pink spot to someone next to me before & after the hotfix and she also agrees it's better.

BUT .... It was never that bad for me anyway. I think I would have noticed it, but it may have taken me a while! It was only really noticeable when pointing at a white wall ;)

EDIT - probably worth a Mod changing the title of the thread to say a hotfix has been issued. At 900+ posts, I suspect some people may have stopped looking in on this very regularly...
[HD2 General] makeveral:
i agree, photos taken in a white wall shows the pink spot buut in normal pictures i can't see it.

sooo, good job!:)
[HD2 General] Toss3:
Well yeah, but there's still a red dot in the middle. Granted it's better than before, but not the way it should be.
[HD2 General] Beards:
I'm not going to have chance today to try this.

Is there anything new/added/different in the Camera Menu's?
[HD2 General] Archer:
Can't see anything. To be honest, I've never been much of a fiddler with the camera. I just "press button take picture". Everything looks the same so far though.
[HD2 General] Som30ne:
Some improvement

Here are some before and after shots

I have not yet analyzed the overall color shifts and changes -

but - the pink blob is much less evident.

Edit:

Ok, I have just made the lamen test -

increased the saturation - and the pink is back.

My assumption from this -

they had just played with the contrast and saturation -

Like I had suggested some time before -

reduced saturation by 1 step, and increased contrast by one step.

And set these new settings to be the default value of "3"
[HD2 General] Yes!:
Still a little pink but not as strongly concentrated in the centre area as before.

I can live with it now. ;)
[HD2 General] Isadora:
It is better...Before and after shots...

Beards: nothing new in settings that I could see
[HD2 General] m-ra:
When you change saturation +1 - pink stain is coming back.
[HD2 General] Isadora:
So can I, it's acceptable for phone pictures :)
[HD2 General] Som30ne:
Hmmm . . .

See my post above #915 (I think)
[HD2 General] Archer:
I wouldn't be me if I didn't say this.

Nice ***** ;)
[HD2 General] Chrlz:
Unrelated thingy - does your camera perform auto-focus

during

video recording?...
[HD2 General] Isadora:
Well thank you kind sir, I'll pass the compliment to the furry beasts :D
[HD2 General] Beards:
Okay Guys....

Managed to find a few minutes spare.

Downloaded & applied.

First the GOOD NEWS.

Have any of you checked the 'Thumbnail Album Views'.

I now notice a resounding success in accurate colours.

At last when browsing your thumbnail Album the colours look more natural.

Now the MmmMmmmmMMm.... so, so News.

It's an improvement... No denying it.... But I'll leave judgement until I have played with the camera at night as well. :)
[HD2 General] rovex:
Yeah its much much better now, almost completely gone for me. Good enough not to worry about it.
[HD2 General] Beefheart:
Same here, I hardly had any hint of pink anyway but what I had has almost entirely gone. However, people need to be realistic with the quality of a camera they're going to get on a phone. While it might not be up to the quality of some of the Nokia devices like the N97 or the N86, this is now a very good camera and more than adequate.
[HD2 General] gavinfabl:
Not gone.

Fireplace is white. Look at pink. White door. Pink but with flash no pink. Pictures are improved though.
[HD2 General] maati:
Same here. It's not gone but good enough not to worry about.
[HD2 General] christonabike:
A definite improvement for me. With the same setting as the original pictures, the colour balance is *much* improved. I'm very happy with the results :)
[HD2 General] gavinfabl:
Hmmm .. not sure myself. I had a Samsung Omnia with a 5mp camera and never had this nonsense. I have looked at all my old shots too. Need to see how much of an issue this will be taking shots outdoors in the open which I do a lot.
[HD2 General] maati:
I've taken lots of pictures in the last few weeks and actually, on almost all the pictures, the pink spot is not noticeable at all. And this was before the fix, so I really don't think there's anything to worry about now, after the fix.

Maybe I've already taken more pictures with the HD2 than during the last year with the Touch HD... the camera really is that good, now taking pictures is fun, whereas it's been a pain with the Touch HD.
[HD2 General] gavinfabl:
I am comparing to my Samsung Omnia and HTC Hero. Also, as I live in a rural spot, most of my shots are scenic ie white sky or sky and clouds etc with landscape. So it does matter to me. Look at the shots with the Hero. Perfect. So why should the HD2 be any different????

Shot below taken with Hero.
[HD2 General] razorblader:
The pink is not as pronounced as before, so definitely an improvement. Never had it as bad as some though.

Hope they keep working on it.

Edit: The pink is still there but it's better than before. The autofocus is quite snappy now and the pictures seem sharper as well.

Overall it's quite an improvement but not perfect.

Was looking at a special case for the Iphone yesterday that has a macro lens integrated that you can push in front of the camera lens for better macro shots and the comparison pics posted there had the same pink blob we are seeing on the HD2 so it really is a very common problem with (cheap?) cameras in phones.
[HD2 General] nerodante80:
Camera patch now is up on htc support page. Download it now!!! No more pink tint, faster focus, more accurate colour balance.
[HD2 General] rovex:
The hotfix seems to improve many things. The excessive cyan in flash pictures is also gone, and thumbnail creation is also better.
[HD2 General] Fidalgos:
Like HTC report about the hotfix:

Installation Instructions:

Note: This update is only applicable to ROM version

is equal to 1.60.XXX.X, or lower

.

...Next ROM version maybe 1.60.XXXX ???

:rolleyes:

I am still waiting that the Expansys sends to me the substitute of the HD2 what they accepted the return and whom told me that the new series had not any problem in the camera. I am anxious because of receiving and to let know if it needs or did not give hotfix of the HTC. Maybe tomorrow I have news from Expansys... I hope!
[HD2 General] ivo34:
WOOw!the hotfix really fixed the camera!!!good 5mpxels pictures!!!!!:)
[HD2 General] Wielki.Brat:
not exactly I have the constantly pink problem
[HD2 General] keko001:
I have the latest Camera Fix Leo, from LEO_07477.exe version downloaded but come to conculusie that if you take a picture from too close then the flash is too high Well you see no face. but the most strangest is when you want too delete the photo press and then just confirm me YES then you suddenly see the picture good but it is obviously too late if you already know what I mean

Take a look a picture of yourself in a room.

then hold your arm lowered so the distance

am i the only one with this problem, or are there more people ?
[HD2 General] ivo34:
I think for to be a phone is ok,I only will make with then party pictures or something like this,i can use a real camera for another photos
[HD2 General] makeveral:
i have same prob with flash, it's too strong!
[HD2 General] alibehzad:
One can use Torchbutton before going into camera app. That way flash stays on even if camera flash is turned off so the hd2 measures the actual lights with flash and gives quite decent pictures.

See example below
[HD2 General] gavinfabl:
Took over 100 photos and the camera fix should suffice but agree the camera flash is strong and the only workaround is torchbutton. The camera fix is not a perfect solution. The fog has now cleared up a lot so I can now see something. 2 photos below. One is autocorrected in MS Photomanager, one is as taken by hd2.

Which version do you prefer?
[HD2 General] Isadora:
+ 1 for the flash being over-zealous. Maybe we should start a new thread about that :p
[HD2 General] Beefheart:
It seems how effective the fix has been depends on how bad the issue was on your phone to begin with. Some people had it to a ridiculous extent (see post #938 on this thread for an example) while for others like myself it was barely noticeable before the fix so has effectively completely gone now.
[HD2 General] Beards:
Totally agree with this statement.

Again it is the Hardware which may have 'slight' variations that is fundamentally giving the problem. The Software is the controlling agent that attains the effectiveness to the problem. :)
[HD2 General] jonathan_314:
So you installed the fix, and for you the issue is gone??

I would like to have someone to confirm this. My cam has the pink issue, but not too badly. In that case i would gladly install the new fix.
[HD2 General] Funk2641:
I installed the fix, and it's absolutely perfect. No pink anywhere. Then again, I never really had the problem to a bad extent.
[HD2 General] DMAND:
Pink blob wasnt really noticable but after fix, even less so, took some before and afters, may upload them later.
[HD2 General] MasterTP:
FYI the HOTFIX only fixes the pictures not the videos captured with the phone.
[HD2 General] polystirenman:
i was unlucky and my camera hardware must have been damaged badly.cos after i installed hotfix issue is still there.but if a take pictures in normal day light it is bearly visible but if i take pictures indoors i can clearly see the pink stain again.
[HD2 General] Beards:
No... you are not alone.

It's the same with me.

The only exception is with Fog but that will be down to the large mass of one colour the lens is having to deal with.

Note for Gavin:

You know the shots you took in the fog Gavin ~ That very same fog patch you stood in was reported to have jumped on to a large lorry where it then traveled up the M5, along the M42 and on to the M1 J29.

It was then seen to hop out, cross the barrier and onto our field..... because I have the very same pink spot. :D
[HD2 General] adell_:
Installed the hotfix today, the pink tint is not completely gone, but it's MUCH better :).
[HD2 General] maati:
Just FYI: I took a picture with my old HTC Polaris today, and it has the pink tint as well.

It's more noticeable on the Polaris than on the HD2 with the fix. However, I never noticed it before, when I was using the Polaris, so I think the HD2 with the fix is perfectly fine.
[HD2 General] gavinfabl:
Lol ..... But since I get fog for two thirds of the year, pink fog isn't acceptable.

Anyway no hd2 for now. On route ... To be checked... Using a motorola f3 (google it. It's the worst phone ever. 5 letters max on screen)
[HD2 General] Beards:
5 Letters Max.....

This one must have been the update then. :D
[HD2 General] Isadora:
My first mobile was one of these... no pink blob to worry about then :D
[HD2 General] Hellsblade:
Ok heres the comparison to my previous post after the patch..

It looks to me the fix is only cosmetic...

http://xdaforums.com/showthread.php?p=5003835&highlight=hellsblade#post5003835

The blob is still there but not visible on the HD2 screen itself.
[HD2 General] gavinfabl:
http://en.m.wikipedia.org/wiki/Motorola_FONE_F3?wasRedirected=true

check out the advanced features not documented. They all work - now this is a true gadget and everyone should have one. Btw no pink photos either :)
[HD2 General] Beards:
Reminds me of an old Nokia I still have.

I still use it with it's PAYG. It's survived numerous drops onto concrete including one from the roof of a Range Rover at speed..... Yes I forgot I'd put it on the roof before driving off.... We've all done it right..
[HD2 General] Spizella:
Installed the hotfix , the pink tint is not completely gone, but it's OK for me. I like HD2 and waiting for a good ROM on XDA :)
[HD2 General] fards:
I bought my dad one of those a couple of years ago, £8 From Tj Hughes :D

nice big buttons and digits... his didn't survive.. :rolleyes:
[HD2 General] Lucius Snow:
Is there any tweak out there to reduce the brightness ? Every picture is over-exposed when the flash is activated.

Thanks.
[HD2 General] Spizella:
From HTC:

Thank you for contacting us,

Regarding your enquiry, kindly follow the steps below:

Start>Settings>System>Remove Programs

Please remove the update you have installed and check the performance of the device. Kindly install the update once again.

Please note that you can contact us via support line. For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx

you'll find a toll free number that you can dial only from a landline.

Best Regards,

HTC Team

http://www.htc.com