[XPERIA X1 General] mtechfan:
First off let me say I had been a loyal SE fan for years since I bought my first t68. I have owned dozens of phones since then over the years and have purchased every p series phone (except the p1) as my needs increased. I still own many of these phones.

I bought an X1 and I got one of those infamous week 44 X1 models. I use it to keep on top of my emails and keeping in touch with clients, GPS etc. as I am not always near a computer. I was very happy with it and even convinced several of my colleagues to get an X1, half of whom have started having issues with their phones (that's another story).

My case finally cracked after 8 months despite me taking extra care of it. So I contacted X1 dedicated service. They told me to contact my point of sale first (defeats the purpose of being dedicated service). So I did that, got a service order number and sent my phone in by post to the service repair place and got it back in around 10 days. Now this was just before I went to London for a business trip and I should have taken a closer look at the phone. When I arrived in London, I noticed that there was a chunk missing from chrome part of the chassis itself. This was where someone would insert a tool to open the case or something. I was pissed! How can you send a phone back damaged to a customer? To add insult to injury the GPS refused to connect to a satellite!!! I resorted to using paper maps, something I wanted to avoid, oh well...

After getting back from London, I contact X1 dedicated service again, this time no reply from them. So I write to the general SE supports describing the events. After a good part of a week, I get a reply telling me to contact the point of sale again. So after a week as I was too busy I again contact my point of sale, get a repair order and send it in to the service depot. The very next day somebody from SE calls me (he wont give me a direct number or email to reply btw) and says, send it to us and we we will ship you a new phone. I told him the service depot has it and to contact them. The service depot contacts me saying they have fixed my phone and are going to send it back. Next day same dude from SE says they told the service depot to send it back to them so they can send me a new phone.

So finally at the end of the week same guy from SE calls and says he has shipping confirmation from DHL and I will have my phone on Monday. So, seeing as I deal with DHL a lot, they always show up first thing in the morning. So I stayed home and waited on Monday morning and thought to myself I can do my stuff in the afternoon, after lunch still no DHL! I have to write to the general SE email as that guy refused to give his email or number, and have to wait again! After 4pm, he says by email "sorry for the confusion but it was sent by regular post" and then gives me a tracking number. The parcel was scanned in 2 hours before he emailed me, it was never sent on Friday. How could he even say that he has shipment confirmation when he it has clearly not even been sent out on Friday??? Thanks for wasting my entire day, I waited for DHL getting pissed at DHL when it wasn't even sent via DHL! Does it stop here? Nope!

I tracked the package and went personally to the post office depot the next day and picked it up myself as I did not want to wait yet another day for it to arrive. So what did I get in the mail? An X1 alright... a WEEK 40 model and it had greasy finger prints on it, it had dust and fuzz in every crevice and even in the headphone jack which also had scratches in and around it! Further more I checked the service info and it has several hours of incoming and outgoing calls shown. New phone my ass! This phone is refurbished! Lie after lie in this situation!

DEDICATED SERVICE? To what, dedicate yourselves to screwing people over? The X1 is supposed to be a flagship model and it carries the price tag with it, I deserved better than this! I scoured the net and I am not the only one who got a refurb despite being "promised" a new phone after similar issues.

Shame on you Sony Ericsson! You have lost a loyal fan and I will tell everyone who asks me if they should get the X2 to steer clear of SE and share my experiences with them.

UPDATE: Post 20