yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] wisocabeza:
Does anybody know if AT&T is starting to exchange the fuze for the new tilt 2. I'm talking insurance exchange or warranty exchange. Anybody know something about it, or they still have the fuze on stock?????
[Touch Pro, Fuze General] g2tl:
They still have the Fuze in stock :/

I called so many times, it's not even funny.

Here's something that might pique your interest. Couple of minutes ago, I saw this thread about people impatiently waiting to exchange their Tilt's to Fuze's. The Fuze was available in the Warranty Department approximately three weeks after it was officially launched.

It was an interesting thread to read. It seemed like many were purposely destroying their Tilt's to get them warrantied to Tilt's again, just to "extend" the warranty period since each warranty carries 90 days. The "best method" suggested was removing the USB cable while updating, and then playing dumb about it, lol.
[Touch Pro, Fuze General] The Jack of Clubs:
fuze has a 1 year warranty. let me know if anyone has figured out a way. >.>
[Touch Pro, Fuze General] jjensen0331:
It's a nightmare trying to get a replacement through Warranty. I'm on my fourth Fuze now, because I have had legit warranty claims. They decided to upgrade me to a Tilt 2, sent me seed stock instead of a new phone kit, so I have a Tilt 2 without a battery or software. I called about that, they were supposed to send me out my new phone kit with a Tilt 2 in it yet again, sent me a Pure instead. Now I'm waiting for them to send me a battery for the Tilt 2 that I already have cause they don't have any new phone kits in stock for the Tilt 2. Though, I'm kind of tempted to try out the Pure, just because I can't hear anything on my Fuze as is and have some very important stuff coming up with work where I need to be able to hear customers. Ugh, AT&T can be a nightmare to deal with. I'm actually really tempted to switch to Verizon, Sprint, or T-mobile right now.
[Touch Pro, Fuze General] g2tl:
I'm on my 4th Fuze as well. How did you get them to even send you the Tilt 2? They just kept on saying it's not available yet.
[Touch Pro, Fuze General] jjensen0331:
Just got the right CSR that put it through, and you have to be very nice to them. Just asked about comparable phones, he suggested it - it has to be their idea and recommendation. Still trying to get a battery from AT&T, they say they're out of stock, Warranty called a couple stores close by couldn't find one, but on the website it doesn't say they're out, but it's unlikely they'd send me a new one, heaven forbid. I've got three phones in my possession right now, my screwed up Fuze, a new in the box Pure and the Tilt 2. I'm worried they're going to screw up and bill me for all of them full price, even though they have assured me that won't happen. When I worked in collections years ago for them, saw that happen all the time, even when the phones were sent back in time, it was always a pain to sort out.
[Touch Pro, Fuze General] la0xboix7o4:
Being a ex at&t store manager let me tell you how the XBM (exchange by mail) process works.... If you have a defective device that is within its warrant period which is 1 year from the date that you started your contract at&t will switch it out at no cost to you. The phone cannot be water damanged, or physically damanged (there pretty strict about this). I have had customer who there definition of physical damange was different from what at&t thought and they ended up getting charged full price for the phone. so be very careful. They don't usually take anything that has been dropped or have deep scratches. Basically has to look ok where they can sell it again as a refurb or something. Secondly the only way they will send you out a different device is if you had to same problem with your current one. Its call the 3 strike policy. You can't just ask them for a new one you kinda have to play it off like you can't stand the fact that you keep getting messed of phone of that model. Lastly they will give you options to pick from whatever they have in stock that is the best match for what you have. At times they might not have anything and have no choice but to upgrade you to a newer one. I seen it happen a lot where they just upgrade you to a new device. When the 8300 curve came out a lot of ppl i know was calling in lying to say it was messed up just to get the gps verison 8310 which came out 4 months later. I would't advise anyone to do this unless it is a real problem with the phone. They keep records of every return that you do and can terminate your service if they feel like your trying to cheat them. The tilt two is a great phone tho hard to choose. There's some third party website that i might can direct you too if you want a tilt for a good price but you have to be able to upgrade and sign a two year contract. I got mines for free and just had to sign a contract that's it. And it at&t prorating terminations fees it wasn't big deal for me. thanks
[Touch Pro, Fuze General] wisocabeza:
and if i have insurance on the account, i pay $5 monthly, does they still have the fuze on stock.
[Touch Pro, Fuze General] jjensen0331:
Chances are that they have plenty of refurbished Fuzes in stock. It's not wise to try to scam the system just to get a new phone to have a new phone. It just makes it harder for people with legit reasons to get theirs replaced.
[Touch Pro, Fuze General] la0xboix7o4:
If you want to do a insurance claim instead of a warrant exchange they are two different things. The insurance is handled by a third party called asurion or something like that. Where warranty exchange is done by at&t themselves. If you decide to go with the insurance claim you will have to pay a $125 insurance deductible which is non-refundable. If you want to do the XBM then you wont have to pay anything as long as your phone is not water or physically damanged. If it is like stated above you WILL be charge full price for the phone they will read you a agreement of the terms and condition before they send out your phone. For both of the process above you have to send back your original device unless for the insurance its lost/stolen. Even if you have insurance and your phone is messed up you still would have to pay the $125.
[Touch Pro, Fuze General] la0xboix7o4:
and yes they more then likely have a lot of fuze in stock still. It would take at least a month or so before they will be getting the tilt 2. They will have some in stock but it would be for ppl with the tilt 2. At&t also has a policy where if its under 30 days you have to take it back to where you got it from before they will exchange it thru the mail. So it would be at least 20 days or so of the release date of the tilt 2 before at&t worries about exchanging that out for ppl with the tilt 2.
[Touch Pro, Fuze General] The Jack of Clubs:
cant sweet talk em? "hey baby, lookin mighteh fine... fine as wine *wink*"
[Touch Pro, Fuze General] txkar:
At&T Warranty Exchange Unfair

My husband’s Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old.

I was told by the Warranty Exchange department that if there were any liquid damage the warranty would be void. Upon looking at the litmus indicator I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband.

Therefore, I called AT&T again and explained again that the Tundra was not exposed to water. The representative told me that nothing could be done by AT&T until my next billing cycle when the new phone would be charged to my account. I was told not to worry and go ahead and send the phone in and a Commitment Call would be made to clear up the situation on the next billing cycle if AT&T did not hear from me.

I did receive the new Tundra and returned the damaged phone. The damaged phone was returned to me indicating that the liquid damage indicator was removed. I DID NOT REMOVE THE INDICATOR! I was charged $210.

In the meantime, I called Motorola. The Motorola technician told me that the litmus paper could have been activated by a leaky battery.

I telephoned AT&T today and the $210 was reduced by half. I spoke with three levels of representatives indicating that I did not feel paying anything was acceptable by me based on the principle of this matter. Our original Motorola Tundra was only eight months old and obviously defective. I feel that AT&T is basically accusing me of being dishonest because the liquid damage indicator had pink speckles. What other alternative did I have but to send the phone in since we use it in our business. I accepted the reduction for the cost of the new Tundra with hesitation. It is not so much the money but the principle of this issue. I am a very dissatisfied customer.
[Touch Pro, Fuze General] jjensen0331:
They're horrible about running over people. I never understood their reasoning... I would see people get full out replacements for nothing, when they hardly ever paid their bill and had like ten charged off accounts, then on the other hand, you would have customers that had been with them ten years through the various names and such, always paid on time, they wouldn't do anything for them. Dollar is number one for AT&T, as with any company, but their practices are kind of screwy, you are at the mercy of whomever you speak to. I got lucky I got a noob. He wasn't burned out yet and I was very patient and nice to him, he genuinely wanted to help. If you get someone that's been there for years, they've been long hardened and are difficult to deal with - they just want to meet their stats and get their shift over with. Call center location can also have something to do with it, people are different in different areas. I would have customers call up, ask which call center I was located and hang up if it wasn't the one they wanted. Then again, I would have people ask which call center I was located at wanting to kill me, too... Anyway... The people don't generally don't care what's right, it depends on how you deal with them, you have to kill them with kindness, you're at their mercy, not really AT&T's. I would still fight for that full credit, too, but kill them with kindness. Customer care can credit more than collections can, and are more apt to hand it out. If you have to go through Warranty for it, that one's generally alot harder, they tend to be a pain in the arse.

I got Warranty to credit me $50 bucks today for a battery which I had to order through the site and they reimbursed me since they couldn't obtain one for me. One day soon hopefully I'll be using my Tilt 2, it sure is a purty paper weight right now.
[Touch Pro, Fuze General] Sonfire:
I'm actually waiting for the Tilt 2.

I'm on the 4th FUZE, and the last time I spoke to them. They said the next time I run into an issue, they should be able to swap out the FUZE for another phone.

I'm still having the same issue with the 4th Fuze, tons of dropped calls.

I'm holding off calling because I really want the Tilt 2. From what I have been told by people on this forum, and the people at AT&T usually the excahnge group gets refurb phones in about 30 days after the release date.

Now the confusing part is... would the release date be the 8th, when the phone hit the Premiere site, or the 18th when it hit the retail channels.

I'm waiting patiently...
[Touch Pro, Fuze General] la0xboix7o4:
Well if i was at&t i wouldn't have to worry about any XBM until 20 days after the release date. I would go by the 8th one b/c if ppl who had there tilt 2 for more then 30 days and have a warranty issue with them at&t would have to switch them out since it is past the 30 day period and under the 1 yr warranty. I would wait a lil longer to be on the safe side unelss your happy with gettin another fuze.
[Touch Pro, Fuze General] Sonfire:
I'm FUZE'd out.

Maybe i'll call the 10th and see if they have any TILT2 in stock.
[Touch Pro, Fuze General] Molal:
I have had six (6) warranty exchange Fuzes over the last four months. This was for a legit warranty claim.

During my call last week the CSR suggested I get a Tilt2 instead of another Fuze.....then the CSR found out that the Tilt2 was not in stock. The CSR had no idea when the Tilt2 would be in stock and suggested calling each week on Wednesday.....why wednesday?

Anyway, A brand new Pure appeared at my door step today......I called ATT about the appearance of a new phone. Apparently, the CSR sent me the Pure as a replacement device.

I don't want this device and will be returning it for a Tilt2, when they have it in stock.
[Touch Pro, Fuze General] g2tl:
Have you called today (wednesday)? :p
[Touch Pro, Fuze General] la0xboix7o4:
If your phone that you want is not in stock they will send you whatever that is close to it.
[Touch Pro, Fuze General] Molal:
I did call and they didn't have a tilt2 in stock. based on the information contained in this thread, I believe that they will have stock approximately one month after release. I am going with the later release date of the Tilt2 (`16th October); therefore, I will continue to call each Wednesday but expect resolution after the 16th November.
[Touch Pro, Fuze General] The Jack of Clubs:
slip the tech a $20 and say hook me up man.
[Touch Pro, Fuze General] g2tl:
How, through paypal? [/offtopic]

I'm aiming for next week, since it would be 3 weeks from the official launch date (18th).
[Touch Pro, Fuze General] The Jack of Clubs:
when i get my fuze replaced i take it to a service center. thats what they told me to do. its same day if you do it that way.
[Touch Pro, Fuze General] la0xboix7o4:
More likely if you go to a service center they will have plenty of fuze's. They're are never in stock with new phones there. Only at&t warranty exchange will have the chance to send you out a tilt 2. The service center has a list of phones that they use to give us (the retail stores) and if your phone is on that list we can advise the customer to go to the service center. With my experience the phone on that list would be old phone that been out for at least 6 months. So i doubt that you would find a tilt 2 there or if they even serivce them there.
[Touch Pro, Fuze General] g2tl:
By the way, when I called couple of days ago, the warranty exchange rep told me that they have around 2000 Fuze's. So if you were hoping those to go out of stock, you're out of luck at least for this year.

I wonder why they discontinued the Fuze so early with that many leftover Fuze's.
[Touch Pro, Fuze General] The Jack of Clubs:
i got mine replaced today with one with a broken power button so i have to get it replaced yet again. they told me i could change it out for something else because i keep having problems with it. the first rep stated a list of what i guess she considered comparable phones. one of them was a samsung a237. the next one agreed i should have anyone i want since i bought their most expensive phone. i wanted the tilt 2 and she said thats the only one they dont have and that if i want it i need to wait 70 days (what an arbitrary number) after its released but that they had plenty of pures if i wanted one of those instead. you only get 1 "courtesy exchange" per account so i didnt want to waste it on a pure. my warranty is extended to february so when they get some tilt 2s all i have to do is call.
[Touch Pro, Fuze General] Molal:
After a discussion late Friday night, I can confirm the 2,000's plus Fuze devices. The CSR mentioned that this device has experienced the greatest return rate of their line of business phones in the last 3 years.

No word on the Tilt2.
[Touch Pro, Fuze General] g2tl:
Sounds hopeless. Maybe 70 days really is it :(

[edit]

I'm going crazy over this, lol

Supposedly, having 2000 Fuzes doesn't mean anything because tilt 2's availability doesn't have much to do with how many Fuze's are still around, but rather how many people are buying the tilt 2. If too many people are buying the tilt 2, and supply cannot keep up, there's simply no phone left in stock to send to the warranty dept, which for obvious reason is the last place a shiny new phone would end up. That says a lot about how the tilt 2 is doing in comparison to the pure, the phone that was made available a week or two after its launch
[Touch Pro, Fuze General] The Jack of Clubs:
after 4 refurbs they sent me a new fuze. its put together alot nicer. i dunno who slaps together the brooken fuzes to make the refurb ones but i want to slap him.
[Touch Pro, Fuze General] la0xboix7o4:
Tilt 2 in stock as warranty exchange

I called last week the tilt 2 is now in stock and are being exchanged. They are refurbs tho so it not a brand new unit.
[Touch Pro, Fuze General] The Jack of Clubs:
hopefully.
[Touch Pro, Fuze General] F2a:
Ok so, I bought a fuze when it first came out. This was over a year ago. My back light is starting to flash rapidly and who knows how much longer I have until it just completely dies or gets worse. I have been paying the $5 a month for insurance though. From what I gather, my only option is through the insurance which is going to cost me $125 and I have no chance of getting a different phone?
[Touch Pro, Fuze General] wisocabeza:
i have almost the same problem here, does assurion still have the fuze on stock??
[Touch Pro, Fuze General] The Jack of Clubs:
you can always call. the worst thing that could happen is you cant get it replaced under warranty.
[Touch Pro, Fuze General] F2a:
The sad thing is that if I have to pay the $125 to get it replaced I don't even think it's worth it. I better start looking into it though before part of my screen goes out.
[Touch Pro, Fuze General] The Jack of Clubs:
no matter how ready for the phone call i think i am, what i know is going to happen, i always am more angry at the end of the call than at the beginning.

they do not have do not have any tilt2s in stock.

(the verdict i know youve been waiting for) and because i took my sim card out of the phone, they say they "cant do diagnostics on the phone" so they wont even replace my fuze with another fuze. they want me to take it to a service center where they can put the sim card back into the phone. ill call back in a couple of days and check on the tilt2 again.

on the plus side, i told him they sent me a replacement battery and i asked if i needed to return my old one. i thought i did but i found on the sheet it said to ignore the return instructions on the back of it. he said i can keep the battery as a spare so if i never get a tilt2 i atleast have to batteries for my fuze.
[myTouch 3G, Magic General] caferimm68:
htc magic to debian videos problem plz plz
[Touch Pro2, Tilt 2 Windows Mobile General] MattyGit:
Hello, I tried searching but to no avail.

I have an intermittent problem that is getting the best of me with my TP2. The phone application seems to freeze randomly. It seems to usually occur at the end of a call when I go to hang up. I click end, the call ends and the phone just freezes. The call is disconnected, but the end screen is just displayed and my only recourse is to soft-reset.

There is really not a lot of third part stuff on it, in fact, I did a hard reset not 5 days ago.

Can anyone offer any help on the matter...

As always, many many thanks...
[Touch Pro2, Tilt 2 Windows Mobile General] h_borkent:
Same problem

I also have the same problem. I recently upgraded to WM6.5, but the problem still exist.

Somtimes the light on the bottom remain on as the phone freezes
[Touch Pro2, Tilt 2 Windows Mobile General] manningb:
I'm also having this problem, infact it keeps freezing on the home screen for me..
[Touch Pro2, Tilt 2 Windows Mobile General] MattyGit:
If I was not so green, I'd consider trying to get more stable by flashing a different ROM but I have no clue how to even begin to find one, select one, and do the operation.
[Touch Pro2, Tilt 2 Windows Mobile General] Nakel:
You might try doing a hard reset. That's cured similar problems for me. I wouldn't suggest doing a backup, because you might backup and restore whatever is causing the problem.
[Touch Pro2, Tilt 2 Windows Mobile General] MattyGit:
Did a hard reset and no backup loaded only 4 days ago.
[Touch Pro2, Tilt 2 Windows Mobile General] acyv:
Any better solution for this problem??
[Hero, G2 Touch Android Development] erikwt:
Hi devs,

I played a bit trying to port CyanogenMod to Hero, but I'm a bit stuck now. What I have so far is a ROM that boots all the way up to the homescreen and then crashes after a few seconds. I'm using a own compiled Hero kernel and I copied some obvious missing libraries (found out from logcat ouput).

So first I get the HERO bootscreen, then the CyanogenMod animation, then the homescreen. The buttons, hardware as well as on-screen, are unresponsive. The phone now loops endlessly from the Cyanogen bootscreen to the lockscreen.

Here is the logcat output: http://pastebin.com/m6973f0c1

Any ideas where to go from here? Seems like there is something wrong with the settings provider and with the Google services. Also, the NullPointerException in registerContentObserver is suspicious.

Cheers,

Erik
[Hero, G2 Touch Android Development] dying4004:
good going bro. providing us new hopes for new rom. definitely other devs will be giving u hands. cheers mate
[Hero, G2 Touch Android Development] packetlss:
I've run into issues with sensors not initalizing correctly causing this on other roms.

D/Sensors ( 125): open_akm, fd=-1

E/Sensors ( 125): Couldn't open /dev/akm8973_aot (Permission denied)

D/Sensors ( 125): using /dev/input/event4 (name=compass)

Have a look at these and see if you can maybe fix that akm issue.
[Touch Diamond, MDA Compact IV General] didak:
hi guys,

is there any way you can get WM 6.5 on an htc touch diamond?

i've heard that apparently it's not compatible?
[Touch Diamond, MDA Compact IV General] BlindMist:
Would be interested to hear as well. Original Windows Mobile 6.5 without any personal add-ons/tweaks.

Thank you
[Touch Diamond, MDA Compact IV General] MarcLandis:
http://xdaforums.com/showthread.php?t=416211
[Touch Diamond, MDA Compact IV General] grahamkdt:
WM6.5

Take a look in the ROM section! There are loads of 6.5 ROM's to choose from. If you want a standard 'untweaked' version check out this ROM... download V8 in post #2... superb!
[Touch Diamond, MDA Compact IV General] DonTomaso:
Diamond2 official rom on Diamond?

Hi all,

Since the official 6.5 rom is available for Diamond2 (Topaz):

RUU_Topaz_S_HTC_WWE_2.16.405.4_Radio_Sign_Topaz_61.44tc.25.32_4.49.25.17_Ship

It brings up the question, is it possible or does it make any sense to load it on Diamond, should it work? Of course NBHUtil must be used first.

Thanks in advance!
[Touch Diamond, MDA Compact IV General] didak:
thanks very much - downloading it now :)

i'll probably find some miraculous way to destroy my phone in the process!
[General Questions and Answers] quadzilla122:
I have donloaded this app ountless times because i love weatherbug and cant get in. I keep getting something OEM error.
[General Questions and Answers] carhigh:
Theres a 2.1 in there now. Havent used it though
[General Questions and Answers] alexnicol:
That bug is fixed in version 2.1. There was an uncaught exception that was causing that.

-Alex
[General Questions and Answers] galaxys:
Been using 2.1 for months and no bugs to report :D
[Touch Pro2, Tilt 2 Accessories] intruda119:
I have found a replacement for the housing but is there anywhere cheaper that sells these?

http://cnn.cn/shop/touch-pro2-blackred-housing-p-6575.html

I have an unlocked tmobile tp2 and want to get rid of the branding
[Touch Pro2, Tilt 2 Accessories] amurch:
Man seeing that keyboard is tempting me to start searching for one to replace that terrible tilt 2 layout. Little hardware tweak, little software tweak and I would be good to go :cool: (already fixed the glossy battery door issue!)

..Keyboard next

..Find way for more grip on battery door

..would be great if there was a way to swap out our camera for a nice 5meg.... Then Id really be rocken and rollen with this thing!