yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] Cassetti:
...... try a rom that will actually use the full power of your phone instead of using a crappy oem rom..... i suggest energyrom or tael, they are beautiful roms that have everything you need

oh, and you can tether without any reg edits required. I know the
[Touch Pro, Fuze General] brooksthepro:
ya i probably should, but i really dont like messing with cooked roms. Im affraid of bricking my phone and i dont like the idea of having a rom that may or may not work perfectly. I work 80+ hrs a week and rely of the phone, i really dont want to mess with it.

anyone have an answer for me about the tethering?
[Touch Pro, Fuze General] plfinch:
I'm not sure I fully understand your problem. I have an AT&T Fuze upgraded to their latest OEM ROM and use \Windows\IntShrUI.exe without issue to tether over USB and Bluetooth PAN. You can place a link in the Start\Programs directory. When you open the app, change the network connection to Media Net. You only need to do this once as it will remember the setting.

Peter
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
Hi,

I thought id post this here as well, as its a concern for Touch Pro2 owners.

Basically, the Touch Pro 2 has a little sticker under the battery cover, but on the outside, which goes from cross-hatched to red if it gets red. If you send one in for repair with it red, the UK repair centre doesnt even look at it, and bills you over £300 for a repair (or £20 to get the phone back unrepaired).

Thing is, im sure it hasnt met water. It must have been my sweaty hands when changing the SD card (whose slot is right next to the sticker).

I advise everyone with a touch pro 2 to cover the sticker somehow (i covered it in a tiny bit of paper, which in turn i covered with plastic tape on my replacement touchpro2 from ebay).

See my original thread (with a picture) here

http://www.modaco.com/content/pocke...657/htc-uk-refusing-to-repair-my-touch-pro-2/

Im currently in dispute with HTC about this. I filled in their customer service satisfaction survey with very low marks, and someone from HTC rang me, and said he would try and sort it. Ive also written 2 letters to their head office and their repair centre to complain.

George
[Touch Pro2, Tilt 2 Windows Mobile General] colorado_al:
Is it possible to just cover the sticker with a piece of cellophane tape?
[Touch Pro2, Tilt 2 Windows Mobile General] justboy911:
Thanks for the heads-up dude. Just checked mine and it's half turned read. It's about a week old so no idea how it happened. Unless rain somehow got in it, but if you can't use them in the rain without voiding warranty that is shocking.
[Touch Pro2, Tilt 2 Windows Mobile General] KryptosXLayer2:
Interesting - mind attaching that picture here for those of us who aren't members of the other forum? This is pretty scary for HTC to base their entire decision to warranty on a moisture-sensitive sticker......
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
Here is the pic...

Here is the picture HTC sent me. Interesting to see other(s) have had the issue. Has anyone else got a red sticker despite not having got it wet? that will help my case with HTC if it comes to small claims situation...

thanks

George
[Touch Pro2, Tilt 2 Windows Mobile General] iceman4357:
wow...thats kind of sneeky of them to do. I have had someone spill water next to my phone and that would ahve easily caused it to turn red. Or lets say your talking on the phone in the rain. If a water dropplet hits it the right way, the red sitcker is going to show. I guess I will put scotch tape over it.
[Touch Pro2, Tilt 2 Windows Mobile General] michiem:
Just checked mine and found a red sticker. Hope I dont have need of repair service.
[Touch Pro2, Tilt 2 Windows Mobile General] Apk1:
Yep my 10 week old one is pinky red, still works ok, I don't think it has changed since I had it though?
[Touch Pro2, Tilt 2 Windows Mobile General] bug666:
It might be different on the CDMA model, but I don't see one near the microSD slot. There is one on the opposite side that is clearly visible. With 3 internal moisture detectors (one on the headphone jack), one on the side, and one on the battery, it sure sounds like some planned obsolescence just through regular wear and tear.

Also, remember that the sticker is already pink/red, but it will bleed out when wet (or even humid).
[Touch Pro2, Tilt 2 Windows Mobile General] KryptosXLayer2:
Thank you for the picture, George! Mine is still nice and white with red cross hatches, BUT..... I noticed that the mount I was using from ProClip custom mounted on my air vent in my vehicle produced a TON of condensation on the backside of my phone the last time I removed it - today was a hot one here in Florida! Since the air vent is largely blocked by the phone's holster, I decided to suffocate the vent by pulling off the vent and putting a plastic bag inside it and then reassembling the cover, so it isn't out of place.

Considering I run a vinyl graphics company, I'll be getting a small square of my thin by heavy duty metallic grey vinyl cut out and put over an oversized section of the moisture detector!!! NOT going to have anyone dispute warranty issues with me over unpredictable weather or a small amount of condensation!!!
[Touch Pro2, Tilt 2 Windows Mobile General] AssassinsLament:
Wow, I checked my phone which I just got a week ago, and that sticker is already is half red (other half is still white). Of course it was no where near water except for maybe when I put on the screen protector. I hope we get enough complaints about this to HTC so they'll work something out with us. By the way, I have a Sprint TP2.
[Touch Pro2, Tilt 2 Windows Mobile General] KryptosXLayer2:
(remembering that I just said I run a vinyl graphics company....)

Why in the world did your phone come into contact with water when you were putting on the screen protector???????????
[Touch Pro2, Tilt 2 Windows Mobile General] AssassinsLament:
Sprayed the screen with a water based solution to apply the screen protector?
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
Got a response back from HTC :(

Dear Sir,

I apologise for the delay getting back to you - I wanted to be certain I had all the information at hand before replying.

I am afraid that unfortunately, the answer is not good, and the repair centre and sticking with their stance in this matter.

This quote comes directly from our escalations office, after they received your letter:

Keeping a phone in plastic bag in Hot or Humid conditions can cause condensation, especially when there is a temperature change. Not being able to package the phone “correctly” is not a suitable claim, the packaging arrived with us undamaged.

Actual fault is irrelevant, the device has been in contact with moisture and has been modified without consent (illegal software)

Modification without consent is against the warranty card. The use of non HTC software to unlock a device or install unofficial, and unlicensed versions of Microsoft products is also against the warranty, and in the case of Microsoft software also illegal and infringes on copyright laws. If this had been the only issue he would have been quoted for Mainboard replacement only.

The effects of moisture entering a device cannot be predetermined, the fact that a part has not failed yet due to moisture does not assure that it will not fail in the future. In order to be certain that a moisture affected device will function until the end of the warranty period we therefore must replace all possible components.

Whilst we value our customers, in this instance we are unable to agree to your request for a warranty repair on this device.

HTC can only assist you further by providing documentation to support any insurance claim you may be able to make for accidental damage, or by returning your device to you unrepaired which we will not charge you for.

Unfortunately, I cannot push this any further. This decision is above my authority, and I have to abide by our Head Offices decision.

I understand this may be a frustrating response after such a long wait and I wish the news were better. I can only recommend at this point that you contact your insurance company and raise the issue with them.

Best Regards,

HTC Europe Customer Care
[Touch Pro2, Tilt 2 Windows Mobile General] KryptosXLayer2:
Eeek, okay! :eek: Well, I've never done that for screen protection, and I buy package of 17" monitor screen protectors to cut up and use for loads of little projects.... Did the instructions tell you the glue had to adhere that way? Most newer screen protectors don't use that type of adhesive anymore, bonding to the surface without leaving an residue that would be required when using water-based solutions........ If a screen protector kit I purchased required me to spray on something water-based before application, I'd throw it out and start with something a little less abrasive and potentially damaging!

And George, that SUCKS..... wow, well, now you know why I buy a SquareTrade warranty for EVERY expensive electronic item I own, right down to the Jawbone2 I use everyday! When my charging / data USB port broke on my first Kaiser, it was during the 1 year warranty, so I called HTC first - they told me that it was a wear and tear item, it would cost well over $300 to repair, and that NO warranty company would repair it under their terms and conditions..... I promptly called SquareTrade, they had me send it in, and in 8 days later, I had a brand new charging port installed at NO cost to me!

For more details, check out www.squaretrade.com - and no, I don't work for them, but I tell everyone I know about how great they are and cheap their plans are!
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
My Response to HTC

Can you tell me the official address of HTC UK please so I can

instigate county court proceedings?

And can you relay the following back to your head office please (or

even better, give me a contact there so I dont have to bother you

again)

1. I have a number of people who support my claim that the sticker can

turn red without the device having got wet enough to cause damage. See

my link to the forum earlier.

2. What I didnt realise earlier is that the sticker in question is on

the outside of the phone - i accept I might have handled it with

sweaty hands. If you had found a sticker on the inside that indicated

water ingress, I would accept your point.

3. It didnt have illegal software on it - it had Windows Mobile 6.1

(ok, not the original rom). i am licensed to use Windows Mobile 6.1,

as that came with the device. The exact build of the rom is NOT an

excuse to not repair my device

4. The 'condition' of warranty regarding 'illegal' software was only

sent to me AFTER you booked the phone in. I wasnt told this in the

original email when I sent it off.

5. I dont NEED HTC's 'consent' to install whatever I want on my phone.

It was bought unlocked, and had an official WM6.1 build, downloaded

from HTC.

6. Are you seriously saying that HTC replace mainboards in preference

to re-flashing the rom? thats plain mad, and not very environmentally

friendly.

Anyway, what is comes down to is that I dispute that the device got

sufficiently wet for you to dishonor the warranty.

Furthermore, HTC know full well that the rom, and the red sticker has

nothing to do with the problem reported (they say themselves that its

not relevant). I believe I have a good chance at getting this sorted

out by the county court system, which will only cost me around £30 - a

gamble im willing to take.
[Touch Pro2, Tilt 2 Windows Mobile General] bug666:
Static-cling screen protectors are so 2005:

Installation video

Scratch test video

A little water never hurt anything. No, it's not glue, and it doesn't leave any adhesive residue. You can keep living in the dark ages, but the 3M Scotchgard material is amazing. I've done over a dozen installations on my devices and never had any water damage, and I've never activated a moisture detector. Zagg was one of the first to make this available pre-cut for electronic devices, but there are at least a half dozen startups (Best Skins Ever, PhantomSkinz, Ghost Armor, BodyGuardz, etc.).

And no, I don't work for any of them either. ;) Maybe it's because I've done water cooling on my PC that it doesn't scare me to use a small amount of mostly non-conductive water and then let it dry for 24 hours.
[Touch Pro2, Tilt 2 Windows Mobile General] richc3:
Thanks for the heads up, I was wondering what that was.

Mines perfectly fine, red and white stripes, but I'll cover it up with something.
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
thats a horrible picture. where EXACTLY is this sticker supposed to be? on my usa tmobile version, the only sticker i see is located on the side of the case next to where the battery sits.if this is the sticker you're referring to, it seems like a pretty logical place to me. water would have to creep in to the side of the battery to hit the sticker. unless you have one somewhere i don't? you mean on the inside of the battery cover? your post say's on the "outside". ???
[Touch Pro2, Tilt 2 Windows Mobile General] KryptosXLayer2:
Ummmmmmmmmmmmmmmmm, look to the left of your MicroSD card maybe?
[Touch Pro2, Tilt 2 Windows Mobile General] MCbrian:
On my TMoUSA TP2 the only thing on the outside (sort-of) to the left of the card slot (with the TP2 face down) is a red triangle, and that is not a moisture sensor -- it's a pointing arrow. It's

painted

red

BTW: Bodyguardz protectors apply with liquid to make it easier to apply them flawlessly. Surprised you haven't heard of them -- there's a whole thread about them on the Rhodium Accessories board.
[Touch Pro2, Tilt 2 Windows Mobile General] somethingdope:
@garciam25: yeah my TP2 also has the water indicator sticker next to the microSD card slot. using an unbranded TP2 in singapore.
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
Location

It /is/ to the left of the SD card slot, at least on my .eu model.
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
can't any of you provide a decent pic?

but it seems like only the eu\overseas model has this. because there is clearly nothing like that on my tmo usa version.
[Touch Pro2, Tilt 2 Windows Mobile General] MCbrian:
Maybe it's like "pictures" of Bigfoot/Yeti or UFOs -- they're never clear :p :D
[Touch Pro2, Tilt 2 Windows Mobile General] d0ugie:
Could someone confirm if this is true of AT&T's version?

Damn that's some sneaky bs.
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
lol i'm not calling the op a liar. i'd just love to see a pic of this sticker. i only see the small rectangular one that can only be seen by removing the battery.

ok, after looking at the original pic again and comparing it to mine, i see it's the same sticker, but in a different spot. maybe because of eu\usa differences. mine is in the same spot, but slightly lower down on the phone. which i would in no way call the "outside" of the phone like the op suggested. i don't understand the red circle with the arrow in it. did htc overlay that on the pic to point to the water sticker? regardless, i think it's in a reasonable spot. i'm only replying to this so all kinds of people don't flip out. i work in home improvements\carpentry etc. my phone is in various environments. it is setup to a set of speakers streaming music all day in dusty\humid\and sometimes wet conditions. and my sticker is still very white. the phone has had a few occasions where the screen had quite a few raindrops on it. and no, they were real, it wasn't "sense" lol. long story short, i see no conspiracy to screw us out of warranty.
[Touch Pro2, Tilt 2 Windows Mobile General] Dexter_Morgan:
This is my sticker. Now I know about this I may well cover it. What a stupid place to put it. The fact that on some models it appears to have been moved would appear an admission by HTC that it is perhaps not the best place. Thankfully I don’t have seem to have sweaty hands.
[Touch Pro2, Tilt 2 Windows Mobile General] MCbrian:
Well...neither am I -- Bigfoot and UFOs are real, aren't they? :p

Thanks for this photo -- quite clear....and there is no such sticker visible on my TmoUSA TP2.

But maybe the key word is "visible"; On the TMoUSA TP2 the back comes off differently, so the

sides

of the device (other than a ~ 2-cm zone at the card slot) are not visible. The

area

where the "outside" moisture sticker is shown is not visible on the TMoUSA phone.
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
thank you for the detailed pic. i'd have issues with it being in that spot as well. tmo usa version , you have to remove the battery to see the sticker.
[Touch Pro2, Tilt 2 Windows Mobile General] toyotabedzrock:
Since the sticker placement varies by model everyone should just remove the sticker before it gets wet.
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
thus immediately voiding your warranty and any chance of it getting fixed under warranty. pure genius
[Touch Pro2, Tilt 2 Windows Mobile General] emcd4:
TMO version also has sticker on the battery on the same edge as contacts.
[Touch Pro2, Tilt 2 Windows Mobile General] :
Has anybody actually covered the sticker with sticky tape? Does this activate the colour change?

Robert
[Touch Pro2, Tilt 2 Windows Mobile General] xanthene:
Oh my, I can't believe the rediculous business practices of HTC. I'm hating that company more by the minute. Thank God I live in Germany where I can make a 'warranty' claim against the distributor, without having to rely on that rediculous HTC. HTC executives deserve to be hit by a big fat car.
[Touch Pro2, Tilt 2 Windows Mobile General] khaytsus:
Have to be careful, you'll need to remove the tape if you need warranty work, and you might damage the sticker doing that.

I wonder how hard it is to find replacement stickers... :D
[Touch Pro2, Tilt 2 Windows Mobile General] ksmm:
I have checked my TP2 (bought April this year as factory unlocked) and fond both stickers (left to uSD and on the battery) being INTENSE RED.

My TP2 has never got in contact with a water. I am 100% sure on this.

This is my first HTC and (seems) the last one due to such a practices because unfortunately, I do not live in Germany but in EE (Poland) and have very low (if any) protection from my government in case of any guarantee issues...
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
http://www.popularmechanics.com/technology/how_to/4269047.html#

there is a sticker on the bottom of the battery as well
[Touch Pro2, Tilt 2 Windows Mobile General] mtbmdk:
Ok, so the sticker is red. First it is out of focus, second they need to show that the phone in the pic is your phone by imei, they might take a picture of the same phone for every customer trying to use the warranty.
[Touch Pro2, Tilt 2 Windows Mobile General] KryptosXLayer2:
Suggestions?

DON'T Remove it! Removing it with an X-Acto knife and placing it on the backing that vinyl film comes on would be my only recommendation if you absolutely felt compelled to remove it, and then re-installing it when sending in to warranty. Otherwise, if you don't feel comfortable enough doing this, then DON'T!

DON'T put clear tape over it! Clear tape sounds like the best idea, one of my first ideas actually, but the tape can rip the top layer off the moisture detector sticker, and thus making it even more susceptible to moisture in the air. Furthermore, once you NEED to remove the clear tape, the tape will almost surely peel off the sticker right with it, thus creating even more headache for you.

Again, what I'm going to do is apply a metallic vinyl film to it (still haven't got around to cutting a piece and slapping it on, super busy with other things at the moment), which is great for adhesion, but isn't that strong to pull off the sticker when removed. I'm using Avery metallic vinyl, but any 3M or Oracal will work. Vinyl is great because when cured, it does an awesome job of sticking when you want it to stick, but the glue isn't so caustic that it will eat away at the moisture detector's top layer.

Now, instead of having anyone on here ask me to send them a piece, I recommend going to the nearest sign supply store (in the states, there are thousands of "Fast Signs" or similar shops, and as much as I hate them, that's the best place to go for your needs with this project), and asking them to cut you a ~ 1/2" or ~ 1cm square of metallic vinyl, leave the backing on, and do it carefully yourself at home. They will most likely NOT charge you for this, if they do, raise hell - the piece isn't even worth 1 cent when taken into account the amount of time to cut it and cost of the whole roll of vinyl.

And lastly.... DO NOT USE WATER TO APPLY..... for obvious reasons! haha

I will post a pic when I get around to cutting it and applying it on my own phone for those interested
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
I dont believe that are trying to con me to /that/ extent... im sure the sticker on my phone is red, but im equally sure that it hasnt come into contact with water, and that its been triggered by sweat on my hands.

Ive since discovered that my old (out of warranty) Touch Pro 1 has a similar sticker on the battery (but not on the phone itself, at least not on the outside). I am going to see if I can trigger that one with sweaty hands.

Its a shame the original photo HTC sent me was so out of focus, but it looks to me more like a 'splodge' that a 'soaking', as the sticker is not a uniform colour.

Anyway, next step is small claims court (County Court). I can file a claim online for £30, and there was by coincidence an article in the money section of last saturdays Guardian about how their consumer rights guy had to do this to get Car Phone Warehouse to /refund/ a 6 month old phone that had failed. He won.
[Touch Pro2, Tilt 2 Windows Mobile General] crazythunder:
everything i've read on these stickers insist that humidity or sweat will not activate the sticker. http://multimedia.mmm.com/mws/mediawebserver.dyn?6666660Zjcf6lVs6EVs66SVCBCOrrrrQ-

3m seems like the biggest manufacturer of these stickers. maybe you could contact them and have them confirm your claims. then save their response incase you do want to use it in court. seeing as how i have insurance, i'd have to pay the deductible anyways. but for people with no insurance, it seems you're screwed....your word against theirs.
[Touch Pro2, Tilt 2 Windows Mobile General] Mesquire:
From the title I thought it was a new discovery.... I am surprised you only saw these moisture indicators now.
[Touch Pro2, Tilt 2 Windows Mobile General] ripnetuk:
TyTanIc - many many thanks for your detailed response. Im a but gutted ill have to take action against Clove who havent done anything wrong, and have been nothing but great when ive used them in the past...

Do you mind if I use some quotes from your post in my efforts to get htc to budge please?

thanks

George
[Touch Pro2, Tilt 2 Windows Mobile General] zakeen:
This sticker should be on the motherboard, not on the outside of the casing(hense the casing is meant to give it some type of protection)

-I know the battery cover is still over it, but they still have other material over the motherboard and between the battery cover.