yashsingh1/xdaforums huggingface dataset:
[Touch Pro2, Tilt 2 Windows Mobile General] sakshaug007:
NICE!!! I just got my Tilt 2 today (my wife has it charging at home as we speak) so it will be fresh to play with when I get home from work. I went the customer retention route and was able to get for $301 w/2 year contract after it was all said and done.

Special thanks to DarkDvr for giving me the confidence to finagle AT&T.

Good luck to everyone else getting it!
[Touch Pro2, Tilt 2 Windows Mobile General] fluc02:
I think I'll just be switching to Sprint after calling AT&T retention and being basically told to **** off by the rep. I've been a customer since 2003, and my contract is currently up for renewal.

I called and was transferred to retentions, told them I wanted to buy the Tilt 2 and was quoted a price of $375 after $50 mail-in rebate. I told her that Sprint, T-Mobile, and Verizon all had the exact same phone cheaper, and Sprint had a plan that was $10/month cheaper than my current plan. She told me there was absolutely nothing she could do about the price of the phone, or the plan.

What a terrible goddamned company. They release the phone 2 months late, charge an exorbitantly uncompetitive price, and basically told me they don't care about keeping a customer of nearly 7 years happy.
[Touch Pro2, Tilt 2 Windows Mobile General] bennyj71:
Hope it's worth it...

Here's my story.. Called on the 8th because phone wasn't showing up on my premier site. Was told by the that the phone was available for 299. I wanted to buy it, but she told me it was also in stores if that would be easier. So I went to three Corporate stores and no one had a clue of what I talking about. That evening went online, but no phone on the site. Next day saw phone for 879.99 on the site. Called a rep, she had no clue what the Tilt 2 was. She put me on hold to ask someone. Came back and told the phone would be 349.99 but isn't available till the 18th. Cool. Read this thread and got pissed as all you guys were getting your new phones and I got the run around. Called back few days later, talked to a rep who tried to help, but the phone isn't listed in his system. He sent to Premier Sales(that's who I called to reach him),well after being on hold for over thirty minutes I connect to a message that says we're closed try back later.:mad:

Ok. Called this morning. Spoke to Tia in Premier Sales. She had no clue what the Tilt 2 was. She had to put me on hold to find out. She told me it was 349 and will be out the 18th. I tell her about my "friends" that have the phone already and paid 299. I quote"Ok Sir, $349.99 is your price. Everyone has different prices." What? Told her about 299 and she said,"The rep give you a price that included a mail in rebate, but you aren't eligible for the rebate."

My bill is $200 a month with them so I asked how much do you have to spend to get the rebate? She said everyone is different. I asked to speak to Retentions. She said there is no such section. Ask to speak to a supervisor, she said it didn't matter because the price won't change. That's it I lose it and go off on this woman and ask for a supervisor again. She said why are you so mad you're getting $100 of the phone. So you're saying the phone is $449 with a 2 yr contract? Screw it give me a supervisor. So sorry, the supervisor will have to call you back.

Hello T-Mobile! I made one more phone call just to report Tia. I happen to reach a guy in the Sales department that knew what Tilt 2 was. YES!!!:D He had told me point blank that because he can't sell the Iphone over the phone, he is familiar with every other phone ATT sells. Sorry for being long winded. Told him my story and he sold me the phone for $249( my $100 discount), waived upgrade fee, overnight shipping for free. Tilt 2 be here tomorrow. PS- He never asked about my plan.
[Touch Pro2, Tilt 2 Windows Mobile General] alwayslearning:
got mine today

I got my ATT tilt2,

where is the leather holster that all the EUR and unlock phones come with :mad:

edit: it also doesn't come with headphones like the EUR does.
[Touch Pro2, Tilt 2 Windows Mobile General] kk0813:
Was any one here able to order TP2 (tilt2) who does not have premium account and not eligible for upgrade till next year? I am trying to get the phone if possible with new 2 year contract extension and upgrade fee but not eligible. I called the customer service and was told that I am not eligible till july 2010 but they offered me to sell iphone with new 2 year contract but not eligible for any other phones. No contract price is too expensive.

Thanks
[Touch Pro2, Tilt 2 Windows Mobile General] poppinpengawen:
yea, that's because it's the EURO version. AT&T chooses what to put in the box, and it's always different from what HTC puts in their unbranded phones.
[Touch Pro2, Tilt 2 Windows Mobile General] prad06:
OK so here is something for all those who bought the phone through customer retention...

My sales reciept says the following :

the price of the phone : 279 USD

below that : " Not eligible for AT & T Mail in Rebate " ...

shocking.... :mad::mad::mad::mad::mad::mad:

Also I bought this yesterday.. so this morning i was happy to see the shipping email n stuff and along with it was a Rebate order form email ...

Looks like they are trying to con us.. Anyone else had this problem.. ???
[Touch Pro2, Tilt 2 Windows Mobile General] eknutson:
I walked into my AT&T store and picked mine up this evening - they're selling them. I knew more about it than they did, but got it for 299 - rebate on 2 yr contract. They're coming into stores now, so might as well try it ;)
[Touch Pro2, Tilt 2 Windows Mobile General] dryice1049:
Finally picked up my tilt2 here in Orlando they have one more if anyone is interested. I have been calling every store for the past few days asking about one with nothing, but crap ill informed answers. The store is on goldenrod and university. Hope this helps someone like me.
[Touch Pro2, Tilt 2 Windows Mobile General] jrob25:
just mine throught CS

250 one month free data

50 dollar rebate

overnight shipping

no activations fee

no upgrade fee
[Touch Pro2, Tilt 2 Windows Mobile General] pistou:
So close, yet so far. I've been calling stores in Atlanta with no luck. Today, I called one of the corporate stores and asked my stock question this week, "Do you have the Tilt 2 in stock yet?". There was a pause before the guy answered, "Not until the 18th.". From his tone it really seemed to me as if they had them in stock but were not willing to sell until Sunday. Aaagghh!
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
How did you get it for $260 and get the $50 off of your bill? What family plan did you get? We have the 1400 minute one. As of right now between two smartphones (one Pure and one iPhone), and our unlimited text we are paying right around $90 just for data and text, and a total of $180 with everything included.
[Touch Pro2, Tilt 2 Windows Mobile General] Epsilion:
I just picked up mine in Orlando also. The store closest to UCF had a whole cabinet full of them, from what I saw.
[Touch Pro2, Tilt 2 Windows Mobile General] kingsamo:
Same deal I got, only they let me buy it at the retail store and credited my account. My buddy at the store called me and said they got just one in and threw in a full clear cover for free. Now it's time to start working on this thing...
[Touch Pro2, Tilt 2 Windows Mobile General] Methadras:
Can you tell me how you did this? I've been asking this question around this forum for the last couple of days but no one seems to want to answer. I'd like to get a deal like this too, so what did you say or do?
[Touch Pro2, Tilt 2 Windows Mobile General] kingsamo:
Just call 611 if you're eligible for an upgrade and tell them that you can find the phone cheaper everywhere and that you'll switch if they can't get closer to the $199 at Sprint/T-Mo/Verizon. It worked for me.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
How are you guys getting the cheaper prices on the Tilt 2? AT&T won't budge on mine even though I'm eligible for an upgrade, have a premier account, and spend close to $200 a month never late. They won't go below $349.
[Touch Pro2, Tilt 2 Windows Mobile General] jopherr:
hi im planning on getting the tilt 2 this weekend but there are just somethings im not sure about.

1. if i buy the tilt 2 as part of the contract, will the phone be unlocked (e.g my sim and my brothers sim will work on it)

if not is there some way for it to be unlocked

2. is it true android roms will work on windows mobile?

3. i read somewhere that you can boot android from windows mobile.. is this true? and can you do that on the tilt2?

thanks in advance
[Touch Pro2, Tilt 2 Windows Mobile General] brytonic:
1. The phone comes locked to AT&T, but any AT&T SIM will work on it. Careful on data charges. Got mine 2 days ago! 8)

2. There is currently some people working on a dual boot type of thing. But nothing is out of beta / alpha, I think.

3. I haven't heard of that. Just emulators up to this point.
[Touch Pro2, Tilt 2 Windows Mobile General] brytonic:
The phone is $349, w/ a $50 mail in rebate. Pretty standard for the flagship AT&T Windows phone.

You would have to go through Firefly to get it cheaper, if they even have it yet.
[Touch Pro2, Tilt 2 Windows Mobile General] jopherr:
doesnt it come out on the 18th?

i thought that the only way you could get it earlier was if you were a business customer

oh and btw i just have 1 little fear for the tilt 2. and i understand that both the tilt 2 and the fuze have the qualcomm 528mhz processor and winmo6.5

i tried out the htc fuze at AT&T and it felt slow and sluggish

is the tilt 2 anything like that or was the sluggish feeling the effect from the bloatware from AT&T

can show video?
[Touch Pro2, Tilt 2 Windows Mobile General] imabored:
tell them to transfer you to retention and then when you get there. tell them you like to buy this phone but tmobile/verizon is selling it cheaper. tell them verizon is 199.99 and tmobile is 50.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
The best they will do now (Retention) is $259 out the door. No upgrade fee and free shipping.
[Touch Pro2, Tilt 2 Windows Mobile General] jopherr:
sorry i am really uninformed

but what are upgrade fees

(meaning that you dont need to start new contract to buy it?)

and i looked on the t-mobile website it lists the touchpro2 as 350 not 50
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
AT&T charges a fee to upgrade, I think it's $18. I got that waived. Actually he offered to waive it.

I had to start my 2-year contract over again though.
[Touch Pro2, Tilt 2 Windows Mobile General] dryice1049:
I was able to get mine for 279 at the store no messing around would have been 259 or 249 cant remember but my upgrade isn't for a week so I stomached the extra bucks. Plus I expected to pay 299 after rebate so works for me. Note this was at a dealer not a corporate att store.
[Touch Pro2, Tilt 2 Windows Mobile General] Methadras:
I know. I've already tried 3 times and got nowhere and they won't go below $349 at all and I'm premier member. I even had the 611 CSR lady tell me to go to the premier CSR because their phones are $100 - $150 cheaper, then I go to the premier CSR and I tell her that other people are getting for less, how are they doing that and she says she doesn't know since her system won't let her do it. I'm not believing any of this at all.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
Call Customer Service and ask for Retention. Tell them their competition has the phone for $199. The guy at first wouldn't budge off of $349 but then came back with $259.
[Touch Pro2, Tilt 2 Windows Mobile General] jopherr:
do you just call them; tell them you are looking to buy phone; and tell them competition is cheaper?

sounds too easy.

whats in it for them

do they get commission?

*sidenote* what do the retention section really do?
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
Call Customer Service and tell them that you're eligible for an upgrade, and that you've called prior and they best they told you is $349, but you know you can get it cheaper and would like to speak to retention because the competition has these same phones for $199 and you are considering going to them due to the cheaper price.
[Touch Pro2, Tilt 2 Windows Mobile General] steeldragonnyc:
ITS HERE!!!

Finally got the phone. It's awesome.. now its flash time
[Touch Pro2, Tilt 2 Windows Mobile General] Brickcity:
AT$T Retention Rep told me that the Verizon 1-yr price is so good he might check it out when they become available:p

He said check the AT&T stores first, they might price match if you talk to them:cool:
[Touch Pro2, Tilt 2 Windows Mobile General] moderateinny:
My contract was up on Oct 19th and I have two other phones on the account. My usage was also clearly squarely between 700 and 1400 minutes a month. I called and asked for customer retention through business premier. I told the guy he was losing all three accounts (plus my data plan for my laptop) as of Oct 20th.

So again, he offered the phone for $260 (the invoice says no rebate on it) and $50 credit on my bill, plus he gave me 3600 rollover points AND when pushed, managed to find a 1000 minute family plan that he got me on. I also got to keep my Mediamax 200 data plan but my wife's iPhone still has the iPhone data plan.

I got the phone and so far like it very much. It is really big though and frankly, I am dying to flash a custom ROM but is sounds like HardSPL needs some work with AT&T Tilt 2 as well as some support for the keyboard in the custom ROMs themselves. NRG....I'm looking at you....seriously dude, big Pay Pal coming your way again if you get a custom Tilt 2 ROM! :)
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
What's the price difference between the 700, 1000, and 1400 minute familytalk plans?

edit: Just called AT&T customer service and they said they don't have a 1000 minute familytalk plan. It's either the $69.99 700 minute plan, or the $89.99 1400 minute plan.
[Touch Pro2, Tilt 2 Windows Mobile General] cincy1020:
The plan I have is $59 for 850 minutes (family). So I think they have the ability to "create" plans. Although I have had my plan for several years, so I'm not sure if that's why I still have it. But even at the time I got it, it was not a "standard" plan.
[Touch Pro2, Tilt 2 Windows Mobile General] cincy1020:
The plan I have is $59 for 850 minutes (family). So I think they have the ability to "create" plans. Although I have had my plan for several years, so I'm not sure if that's why I still have it. But even at the time I got it, it was not a "standard" plan.

PS: You have to keep in mind most of the employees at ATT are pretty incompetent (from my experience with them), and they will tell you all kinds of different things depending on who you talk to lol.
[Touch Pro2, Tilt 2 Windows Mobile General] moderateinny:
Well I got 1000 minute family plan, so they do have it - or as stated above, they can make one if they want to. You need to get to the right person. Customer service most certainly won't know. Again, I dealt with the cancellation/retention department when I got mine.

BTW - the 1000 minute family plan is $70. But with my corp discount of 20%, that brings it to $56. I pay $19 for Mediamax 200 so the worst of it is my wife's iPhone data plan. But overall, I feel like I got a pretty good deal.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
Did you have the Mediamax 200 plan before? My wife had an iPhone and when she switched to the Pure last week they said she had to have a $30 smartphone plan. I was told mine would be the same for the Tilt 2. :( We also have the $30 unlimited text plan which I wish was cheaper.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
Wow, I just called back and was told the wait for retention is now over 20 min. They would prefer to have someone call me back and the guy assured me someone would. I highly doubt it.
[Touch Pro2, Tilt 2 Windows Mobile General] moderateinny:
Yea, I had Mediamax 200 before. They let me keep it. My wife has the iPhone data plan though - no getting around that one.

I seriously doubt you'll get a store or even customer service rep to offer you this stuff. You're best waiting on hold to talk to retention. If you're within 30 days of picking up your Pure and Tilt 2 (and it sounds like you are) then I'd be threatening to return them and canceling your service. You need leverage somehow - I had the best leverage when I called in that my contract was up and I had three phones all in the clear. But if you threaten to cancel your service and return the phones then perhaps you can get the upper hand.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
Great, I call back and am told the retention dept is closed until Monday. :mad:

Though the rep I spoke to this time was very nice, and when I told him I wanted to get the 1000 minute plan he said he had never heard of it but did try to search for anything related to it. He did try to find more discounts for me but said that there weren't any. He did say retention would probably be the only way to get the 1000 plan.
[Touch Pro2, Tilt 2 Windows Mobile General] cincy1020:
Are you kidding? That is ridiculous. So everyone who wants to cancel their service has to wait until Monday?!
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
Yeay! I called back this morning and low and behold retention was available. The lady said that the 1000 minute familytalk plan was a new promotion and she at first was going to give it to me for $79, but I told her I saw it online for $70 so she's giving it to me for that price.

I was told however the A-list feature was not available on that plan, but she is going to credit me $20 a month for 3 months since there's nothing else they can do (regarding the data plans or text plan we have). I feel like I have a good deal now.
[Touch Pro2, Tilt 2 Windows Mobile General] moderateinny:
Sounds much better! Yea, I cannot get the A-list either - you need to be on a 1400+/mo plan to qualify for it.

Now I'd beat them up to get grandfathered on your data plan. ;)
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
I asked for the $199 from retentions and they said they could not go that low, but offered the $259. I guess I should have haggled more. I am getting it with no sales tax, no shipping, and no upgrade fee though.

Unfortunately I currently have the iPhone data plan so there's no way on getting a cheaper data plan.

I still think anything under the retail price is great though!
[Touch Pro2, Tilt 2 Windows Mobile General] khaytsus:
God damnit. I convinced them on the phone to give me an upgrade exception, and she told me I'd pay "2 year" price. No, she gave me an "early exception" which is a $75 fee. I found this out when I went to an ATT store today to pick up the phone..

Just before they told me they can't sell the phone today, it isn't in the "system" until tomorrow.

Unbelievable.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
I'd fight them on this.
[Touch Pro2, Tilt 2 Windows Mobile General] cincy1020:
Woo Hoo! Just ordered mine this afternoon.

I went through retentions, where the guy told me there is no such thing as a Tilt2, so I asked to talk to his manager. She was an incredibly nice girl (I could hardly believe it, since I usually run across jerks at ATT). She couldn't find it either, but kept searching til she did. She told me the $350 price, to which I explained the Verizon price etc. In the end she gave it to me for $299-$50 rebate-one month free service, and threw in free priority shipping :) And the best part about it, was I didn't have to argue, or get irritated (usually any time I talk to ATT it takes forever, and I have to ***** and moan to get anything accomplished), she was actually super NICE; I still can't believe it lol.

I am ecstatic, I doubt I'll be able to sleep until it arrives :p

By the way, she said I would get a confirmation e-mail. Had anyone received one after ordering, or do they send it when the phone ships? Any way to track if it's been shipped? She gave me an order number.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
I still haven't received an email yet regarding mine and I ordered mine yesterday early evening.
[Touch Pro2, Tilt 2 Windows Mobile General] cincy1020:
Thanks! That puts my mind at ease :) I was getting nervous that smething happened to my order.
[Touch Pro2, Tilt 2 Windows Mobile General] Neutron1998:
I just called the 800-331-0500 and picked the option to check on a recent order. I got the FedEx tracking number. Try that and see if they give you a tracking number. I know for sure mine will be here on Monday. :)
[Touch Pro2, Tilt 2 Windows Mobile General] cincy1020:
Thanks for the info. I called, and for some crazy reason it said my items are on backorder. I HOPE that is just the automated system being crazy, because I was told it would be delivered Tuesday :(
[Touch Pro2, Tilt 2 Windows Mobile General] cproaudio:
just checked the att site. The Tilt 2 is up
[Touch Pro2, Tilt 2 Windows Mobile General] sdlopez83:
Wow I cannot believe that there is still a problem getting a hold of these things. ATT is ridiculous.
[Touch Pro2, Tilt 2 Windows Mobile General] 3GPocketPC4Me:
There's a thread started by "Bloodgod" (http://xdaforums.com/showthread.php?p=4762965#post4762965) that shows how you can get the phone from Walmart Wireless for $179.99 for new service activations, and $199.99 for renewals.

The only caveat I see is that the phone's listed as back ordered until 10/23.

For those who already purchased the phone, maybe you can get AT&T to match this?
[Touch Pro2, Tilt 2 Windows Mobile General] kgeissler:
I got my phone back on the 14th, then saw everyone was getting a better price than the $300 I paid for mine. So I called AT&T and asked to be transfered to the retention team. I was hoping they would give me a credit or something.

The CSR would not even transfer me to retention. They kept saying they could not help me since I was still within my "Buyers Remorse Period". WTF?!?!

Anyone have any ideas on how to get a better price after I already have the phone? I could return it, and take my account somewhere else, but that is a royal pain and really don't want to do that.

Any ideas?
[Touch Pro2, Tilt 2 Windows Mobile General] moderateinny:
You need to call and ask for an RMA to return the phone. When they ask why, tell them the phone isn't worth the price you paid and unless they can offer some incentive to keep it you intend on returning the phone ASAP.

Calling and simply saying you want a price match will probably not get you much. They need to believe you will cancel and move to a competitor first and foremost - once in cancellation/retentions you can indicate that a price reduction may make the phone more palatable. Fall back position once in retentions is to tell them you don't see any reason why their version of TP2 is worth more than Verizon's or Sprint.
[Touch Pro2, Tilt 2 Windows Mobile General] DJHile:
Actually... Amazon has the Tilt 2 for $149.99 (with new service) here: http://www.amazon.com/gp/product/B0...&pf_rd_t=101&pf_rd_p=495094271&pf_rd_i=301185

OR LetsTalk has the Tilt2 for $99.00 (new 2yr service agreement) or $149.99 (renew 2yr service agreement) here: http://walmart.letstalk.com/product/product.htm?prId=35844

Sorry if someone else has already posted this but... I figured you may want to know!!
[Touch Pro2, Tilt 2 Windows Mobile General] 3GPocketPC4Me:
It's $99 for renewals at Let's Talk now :)
[Touch Pro2, Tilt 2 Windows Mobile General] clfosk:
$74.99 if you use coupon code 25RAFPCVER1 :) :)
[Touch Pro2, Tilt 2 Windows Mobile General] DJHile:
How long is that coupon code good until? Ahhh! Now I wish I wouldn't have spent so much money today, I don't get paid again until next week.
[Touch Pro2, Tilt 2 Windows Mobile General] WatermelonSlim:
They have EDGE on AT&T, just not 3G. They basically have the same GSM bands as the European version.