yashsingh1/xdaforums huggingface dataset:
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
I have the same problem.

First case:

Turn on the phone with orange SIM card - everything works fine.

Turn on the phone with any other SIM card (I actually tried 3 other SIM card from 3 different providers). It asks unlock code. Enter unlock code I bought (actually any code containing 8 digits) it says "Network unlock successful." But after that it allow only emergency calls and if I try to make a call I see "Not registered in network" message. After reboot it asks unlock code again.

Second case:

If I do "restore to factory defaults" and turn it on the first time with my (no orange) SIM card, it asks unlock code I enter correct unlock code (salesman gave me one, and after that I also bought the same code in the Internet )

it hangs with phrase "Unlocking SIM card...". (Actually "turn off menu" works, I even can make an emergency call, but that is all I can get from it)

Also I noticed that in the first case there is strange line on the bottom of the screen (of the size of the notification bar).

I have tried different ROMS (original, rooted, latest, modacos) all the same. I also tried to downgrade radio firmware. I even tried all SIM cards I can obtain, the problem is obviously doesn't caused by SIM/Network incompatibility. Btw, my SIM card works OK in another HTC Hero (which was bought with my one).

I think it is problem with unlock procedure itself, not with code correctness. If wrong code entered it must say something like "wrong code", but for any 8 digit code it says "Network unlock successful". Is is the symptom! )

I do not know what to do further
[Hero, G2 Touch Q&A, Help & Troubleshooting] CombinedEffort:
I got a (UK) Orange Hero about 3 weeks ago from dial-a-phone. Unlocked it without a problem about a week later from:

http://hero.unlock-now.com/sim-unlock-HTC-Hero/

Took about 20 mins and worked 1st time. Now running with an UK O2 sim. Sorry!
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
As I mentioned above, while first boot with my local SIM card it hangs with "Unlocking SIM card..." message. At this time I see the following processes running.

# ps wwwwwww
PID USER VSZ STAT COMMAND
1 0 292 S /init
2 0 0 SW< [kthreadd]
3 0 0 SW< [ksoftirqd/0]
4 0 0 SW< [watchdog/0]
5 0 0 SW< [events/0]
6 0 0 SW< [khelper]
7 0 0 SW< [suspend]
8 0 0 SW< [early_suspend]
9 0 0 SW< [kblockd/0]
10 0 0 SW< [kmmcd]
11 0 0 SW< [btaddconn]
12 0 0 SW< [btdelconn]
13 0 0 SW< [kondemand/0]
14 0 0 SW< [qmi]
15 0 0 DW< [rpcrouter]
16 0 0 SW< [detection/0]
17 0 0 SW< [krpcserversd]
18 0 0 SW [pdflush]
19 0 0 SW [pdflush]
20 0 0 SW< [kswapd0]
21 0 0 SW< [aio/0]
22 0 0 SW< [panel_on/0]
23 0 0 SW< [cabc_work_q]
24 0 0 SW< [mtdblockd]
25 0 0 SW< [kadspd]
26 0 0 SW< [USB mass_storag]
27 0 0 SW< [synaptics_wq]
29 0 0 SW< [kstriped]
30 0 0 SW< [krfcommd]
31 0 0 SW< [mmcqd]
33 0 3328 S /sbin/adbd
50 1000 808 S /system/bin/servicemanager
51 0 852 S /system/bin/vold
52 0 668 S /system/bin/debuggerd
53 1001 11064 S /system/bin/rild
54 0 73504 S zygote /bin/app_process -Xzygote /system/bin --zygote --start-system-server
55 1013 30172 S /system/bin/mediaserver
57 1002 1180 S /system/bin/dbus-daemon --system --nofork
59 0 800 S /system/bin/installd
61 1008 1196 S /system/bin/akm8973
73 0 0 DW< [snd_rpc]
77 1000 173m S system_server
140 9998 159m S android.process.acore
142 1001 132m S com.android.phone
144 1000 96660 S com.htc.android.htcsetupwizard
166 10002 111m S com.google.process.gapps
179 0 0 DW< [ksdiorqd]
180 0 0 SW< [tiwlan_wifi_wq]
186 10004 96600 S com.htc.android.worldclock
193 10005 101m S com.htc.provider
207 1010 3160 S /system/bin/wpa_supplicant -Dtiwlan0 -itiwlan0 -c/data/misc/wifi/wpa_supplicant.conf
237 10031 121m S com.htc.android.htcime
244 9999 140m S com.htc.launcher
253 10016 98640 S com.htc.android.psclient
265 10017 107m S com.android.mms
285 10019 97736 S android.process.media
296 10020 106m S com.google.android.apps.maps:FriendService
307 10022 99016 S com.esmertec.android.jbed
322 10036 97.6m S com.google.android.partnersetup
332 10042 100m S com.htc.calendar
346 1000 100m S com.android.settings
356 10029 98612 S com.htc.android.footprints
366 10013 98012 S com.android.setupwizard
430 0 740 S /system/bin/sh -
468 0 2072 R ps wwwwwww
[Hero, G2 Touch Q&A, Help & Troubleshooting] nintendolinky:
Im having the same issue, I got a new HTC Hero on Orange today, and it wont unlock. I used Unlock-now, so I have sent them a message asking for my money back, will that suffice. Has anyone been able to get there Orange UK, branded and locked phones unlocked.
[Hero, G2 Touch Q&A, Help & Troubleshooting] joemax:
nintendolinky, what is your ROM version ? There may be a possibility you have the latest firmware build... maybe...
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
i'm in the same boat! bought the code but no joy. it say's unlocked but could not register my voda sim. Anyone?:(
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
I tried to contact Orange today to buy an unlock code from them directly, after been passed about I eventually got through to someone bureaucratic wench who was completely unhelpful and I ended up telling them to F off and hung up. Kind of shot myself in the foot there.

I know this doesn't help our situation but I am still looking into it.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
So are you saying there is an issue with the new firmware? When you say firmware do you mean ROM? As I have already flashed Modacos latest ROM and my Three/Vodafone/O2 sim still won't work.

I don't have my Hero with me at the moment but will post back my firmware number later, if other people (who are having the same issue) can post theirs maybe we can find a common firmware at fault.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
I used Unlock-Now, they did refund me after your usual basic diagnostics.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Ok, here are my firmware details:

Firmware version: 1.5

Baseband Version: 63.18.55.06EU_6.35.06.18

Kernel Version: 2.6.27-8dd6deee htc-kernel@and18-2

Build Number: 2.73.405.5 146733 CL#61267 MCR2.2c release keys

Software Version: 1.0.0.A6288

Someone out there must be able to help fix this, pros/cooks/anyone can you shed anylight on this?
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
I've tried oldest/newes/custom ROMs, it looks like unlocking procedure doesn't depend on ROM at all.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
is there a way to unlock this via cable? what about flashing the rom?

my build number is

Build Number: 1.76.61.3 whats the difference with this and Build Number: 2.73.405.5?
[Hero, G2 Touch Q&A, Help & Troubleshooting] nintendolinky:
Here is my info:

Firmware version: 1.5

Baseband Version: 63.18.55.06EU_6.35.06.18

Kernel Version: 2.6.27-8dd6deee htc-kernel@and18-2

Build Number: 2.73.405.5 146733 CL#61267 MCR2.2e release keys

Software Version: 1.0.0.A6288

My build number is different, to the one listed here.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
No idea, but it doesn't look like build differences are the problem.

I have ordered another code from a different supplier, If that does not work the Hero is going on ebay as it is of no use to me- I'm 6 months into an 18 month contract.
[Hero, G2 Touch Q&A, Help & Troubleshooting] nintendolinky:
Retroflux let people know how the other code turns out, its pretty strange we cant unlock our phones, I really need to use it on o2. Just wish I had bought mine from Carphone Warehouse UK, as they only sell unlocked phones, ( well apart from iPhones).
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Well, I got my new code and it was exactly the same code as the first one. I have run out of things to try now, it's going on ebay.

Good luck to everyone else having this issue.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
can this be hard unlocked (via cable) might have to try mobile unlockers in china town they are pretty good.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Don't know if it can be done by cable- let us know how you get on.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Jamal_013:
That is our last chance, we have to remove CID locks:

http://xdaforums.com/showthread.php?t=559806

i have already ordered everything I need to build HTC debug cable,

look herre:

http://www.instructables.com/id/Android_G1_Serial_Cable/
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Thanks for the info, I don't know what a CID lock is but I'll have a good read of that post. Let us know how yours goes.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ritdaw:
Not sure if it makes any difference, but I unlocked my phone when it was on the stock radio firmware. Has anyone tried installing the old radio firmware and then entering the code?
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
I tried what you suggested and put radio 63.18.55.06_6.35.04.25 on but it still doesn't work with my Three sim. Thanks anyway.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ritdaw:
That's a shame (thought I'd try) - I am all out of ideas!
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
I am going to order rebel II SIM proxy card, they say it could help. I'll try.
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
I have the same problems as well. Mine is with Orange UK.I have bought the code off from ebay and even after waiting for an hour, I still cannot unlock the phone. The message was unlocking sim. I could use the internet though.

Has anyone got the solution??
[Hero, G2 Touch Q&A, Help & Troubleshooting] perkz:
I've got the same problem too :( Bought a code and when I put it in, it first says "unlock sucessfull" and then stays on unlocking sim.

Question: If you guys type in any random 8 digit number in the unlock thing, does it still say sucess?

Mine does, so I have a feeling the code is wrong
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
Absolutely the same behavior with my handset. If I enter any 8 digit number it shows "success".
[Hero, G2 Touch Q&A, Help & Troubleshooting] sparklehedgehog:
Hero on Orange unable to unlock!

you are all doomed! i had the same issue and this is what happened:

HTC technical support told me directly "they sell the phones unlocked to Orange and orange then put their own codes on, the codes we buy online and from alleged unlockers are for HTC unlock codes NOT orange ones"

Orange told me the same but also added "they are unwilling to provide the lock code they install, even for money, until you've used an orange sim on that IMEI number for at least 3 months!"

One word = 8a$tard$!

Basically, i got rid whilst i still could and bought one online pre unlocked via a reputable store such as Handtec/Play/Expansys/Pixmania/SimplySlectronics/Amazon.

Sorry for the bad news but you're buggered like i was.....
[Hero, G2 Touch Q&A, Help & Troubleshooting] ritdaw:
Ouch, how annoying!

I must have been lucky with getting one of the first batch. Hope mine doesn't break!
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
tried every shop in china town who are normally reliable, but not one was able to unlock it!! oh dear looks like i'm stuck with an orange locked hero:mad:
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
Spoke to orange, told them that I bought this phone second hand and just checking to make sure it wasn't stolen (lucky i have an orange work sim!) told them i will be using this phone abroad as I travel a lot, they said they will send me the Orange unlock code in 10 working days and will add £25 on my next bill.

Fingers crossed!
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
hi,

can u let us know the update if u receive the actual code from orange...the waiting is killing me..sigh
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
Just purchased "HTC Rebel Sim II Unlock card" it will be delivered in 5-7 working days. Waiting for miracle :)
[Hero, G2 Touch Q&A, Help & Troubleshooting] Jamal_013:
I just recived my one. Everything works great. Now I am lookin for Vodafone Uk APN settings for MMS.
[Hero, G2 Touch Q&A, Help & Troubleshooting] prokher:
Thank you for good news! Actually, great news!
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
That is such a good news. Can I get it from ebay the rebel sim card? PLease help. Is there a specific one that I must use? Sorry
[Hero, G2 Touch Q&A, Help & Troubleshooting] Jamal_013:
just buy one of these and forget about simlock... ;)

http://rebelsimcard.com/virtu/index.php?option=com_virtuemart&page=shop.browse&category_id=172&Itemid=1
[Hero, G2 Touch Q&A, Help & Troubleshooting] ferraripassion:
beware of rebel sim, they are hardware killers.

You will face problems from battery drain to various others.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
yeah I am going to try something similiar- given that my first attempt in ringing Orange resulted in me telling the woman to F off and me hanging up. I'm getting a mate who is Orange to ring up for me and get the code. Hope it works as I can't really be arsed putting it on Ebay.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Rebel Sim

I've not heard of these before but as there seems to have been some success with them I'll get one if my mate contacting Orange doesn't work out.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
the waiting is killing me!!!
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
out of interest how does the rebel sim work?
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
i was wondering as well how the rebl sim thingy works...i really hope the rebel sim work will work in mine..

my phone is still in china town, the guy still doesn't want to give up.. it's b een with him for 5 days...
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
china town west end london?
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
No offence, but you would say that as you are providing unlocking services.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
So my friend rang Orange today trying to get the code out of them, they said they will contact the deaparment that does it but they are a bit funny about it as the phone may be stolen!? This was without giving any imei number or phone details (the cheeky t*ssers) anyway my friend advised it wasn't stolen, they took my friend's email address and said if the unlock deapart decide to supply the code it could take up to 12 days, will be emailed and would cost £20. If this doesn't work I may go down the route of the rebel sim thing.

Another mate was telling me about the legality of locking phones and reckons it's illegal for them not to supply the code. Any legal types out there that can confirm this?
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
Dublin's small china town...

anyone else used the rebel sim card already?? this would be my last resort, or id have to put it up back on ebay..sigh...
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
i have also bought the rebel card arriving tomorrow. I have a strong feeling orange will give me the same unlock code but either way i'll test both out.
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
let me know how it works out.i'll probably be ordering the rebel sim card as well
[Hero, G2 Touch Q&A, Help & Troubleshooting] dobbs2010:
I'm so pleased I found this thread. Just got my Orange Hero this week and like others have had problems with code.

I bought code of Unlocknow and the code didn't work, phone actually said Unlock unsuccessful, so I emailed Unlocknow and told them. They then replied saying as it was on Orange, Orange had their own codes. They then sent me a different code, which the phone accepted as Unlock successful, however I then got the endless loop of the phone saying Unlocking Sim. Now it doesn't matter wat 8 digits I put in I get Unlock successful and the endless loop.

Will be interesting if the code Orange supplies is the same as the one you bought. May also consider buying Rebel Sim, haven't heard of them before though.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
holy smokes

it works

:Di can call out and recieve calls, sms is working. Got a triangle and exclamation point top left hand corner maybe because I haven't configured internet settings yet?!?!?! Will do it tonight.

Well chuffed delivery was next day (as long as you order before 1pm).

UPDATE: my bad triangle and exclamation point on top left hand corner just notification a of sim card change.
[Hero, G2 Touch Q&A, Help & Troubleshooting] dobbs2010:
Excellent news, think I'll order one for when I come back of my holidays the week after next. Will let you all know how it goes.
[Hero, G2 Touch Q&A, Help & Troubleshooting] richyhu:
I unlocked mine under the original firmware with a code from these guys - http://htcunlocking.co.uk/HTC/Hero applied the ROM update for Orange and it is still unlocked and works fine with my Lebara card that I sometimes use.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
there seems to be a batch/release where the hero is CID locked. I have tried the unlock codes but didn't work a few of us have been experiencing this.

The rebel sim did the trick I have set up wap and mms got settings from voda. Well happy with it now!
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
good news!!!! omg am going to buy the rebel card today...where did u buy yours? is it the same for all htc phones?i dont want to be buying the wrong thing...
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
bought it direct from http://rebelsimcard.com/virtu/ chose the HTC one. Arrived next day (cut off is 1pm for next day).

No problems so far with it. :D
[Hero, G2 Touch Q&A, Help & Troubleshooting] mrjt:
Rebel Sim Card

Hi,

I have tried using the rebelsimcards with other phones including an iphone and whilst it does work, the connection can be ropy and unless everything fits really snuggly the phone can drop off the network frequently.

I am stuck with a locked Orange Hero also. I have bought unlock codes from several suppliers but all are the same and non of them work. I am still waiting for a couple of sites to come back to me but by the sounds of things unless you have access to the unlock codes that Orange have put on the phone it will stay locked. I have tried a few Rom updates also but as I have read more the Rom and the sim lock are 2 seperate things. I may have a look at unlocking with a serial cable. If anyone knows where in the UK you can get this done I would be really grateful for any suggestions.

Regardless I will post if I find a solution.
[Hero, G2 Touch Q&A, Help & Troubleshooting] Geeum:
Hi guys,

has anyone tried removing CID-lock ? I am not sure but on this post they say it helps to remove simlock ...

http://xdaforums.com/showthread.php?t=559806

Geeum
[Hero, G2 Touch Q&A, Help & Troubleshooting] perkz:
I'm going to give that CID unlock trick a go soon as I can find someone with stock of the mini USB plug in the UK so I'll let you know how it goes.

In the mean time I got a Rebel Sim too, which seems to be working perfectly.
[Hero, G2 Touch Q&A, Help & Troubleshooting] vijay555:
Guys,

My experience has been ditto of the above, using a new Orange Hero, the unlock codes have been unsuccessful :(

(NB: I'm also on my 4th Hero - every one from Orange has had 5+ dead pixels. Anyone else seeing that?)

I happened to have an old proxy sim lying around from when I'd unlocked my mother's iphone, and curiously, it works perfectly.

I am piggy backing an O2 sim card with a Gevey 3G proxy sim, and I'm getting full telephone service in and out - it says no service when first switched on, but picks up a signal after 30 seconds.

How are you guys getting on with data through the proxy sim? Iphones used to be very iffy with data connections.

V
[Hero, G2 Touch Q&A, Help & Troubleshooting] Podg:
I have noticed that, I am getting my 4th tomorrow too. I give up, I will live with the dead pixels this time. I just hope I can unlock this one.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
Still no probs with the rebelsim. Data connection is fine, signal is fine also not affecting my battery life as stated by another member. Orange still haven't sent the unlock code fingers crossed on that one.
[Hero, G2 Touch Q&A, Help & Troubleshooting] BisH0p69:
All praise this thread

As some previous posters have said, god bless this thread. Same issue as everyone else for me, Hero locked to Orange, normal unlock codes state "Network Unlock Successful", upon entering them, however the phone stays locked. I bought the phone on ebay so no real chance of me getting the codes directly from Orange, unless I can contact my seller and see if he can get anything from Orange. Anyone had success with that?

So the Rebel sim card is the only way to go it seems. I have 2 questions:

How do 2 sim cards on top of each other fit into the Hero's sim slot? I've tested it with 2 normal sims and no luck, what am I missing? Just making sure it'll work before I buy the Rebel sim card.

And secondly, does anyone here yet have any negative experiences with the Rebel sim card, either hardware (battery life etc) or network access related?

Thanks a million for all the posters so far, its good to know I'm not alone with this issue. Oh yes, death to Orange! :D
[Hero, G2 Touch Q&A, Help & Troubleshooting] perkz:
The rebel sim is not as thick as a normal sim card. It's like a thin plastic circuit board. It easily fits in the sim tray with a normal sim card.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Got my rebel sim today and it's working great.
[Hero, G2 Touch Q&A, Help & Troubleshooting] dobbs2010:
Just putting mine in now. Can I just ask what mode you guys are using, as it does not seem to want to pick up network.

Thanks
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
universal.
[Hero, G2 Touch Q&A, Help & Troubleshooting] dobbs2010:
I can only choose between modes 1 to 12, what do you mean by universal.
[Hero, G2 Touch Q&A, Help & Troubleshooting] dobbs2010:
Did you just put the Rebelsim in and it worked, or did you have to choose a specific mode to get it working.

Thanks.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
With the package I bought I got two rebel sims, one was labelled 'mode 1' and one was labelled 'universal'. I just put in the universal one and it worked, I didn't need to access any menu to choose the mode.
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
Upon closer inspection of my Hero it's in mode1.
[Hero, G2 Touch Q&A, Help & Troubleshooting] ashleighhhh:
never needed to fiddle around with modes just worked, but i have checked and its in mode1
[Hero, G2 Touch Q&A, Help & Troubleshooting] dobbs2010:
Thanks for your replies, that's strange you are both using mode 1, but mine needs mode 3 to work. That's with a T-Mobile sim, what sims are you both using.

Thanks

Dobbs
[Hero, G2 Touch Q&A, Help & Troubleshooting] lcfctom:
Hi just to add, I too bought my HTC Hero from ebay and locked to Orange.

After reading this thread I plumped for the rebel sim. Big up to all on this thread

Rebel Sim is very thin and fits nicely in the Hero. Make sure you buy the package that includes the sim cutter as the original sim needs to be cut so the chip fits. Dont panic it takes out a part of the sim that isnt used and doesnt affect use without rebelsim (tried it in my original phone). Make sure you use the metal blank that holds the sim when you insert it to be cut that way it will be spot on. It really is easy to do.

Works great and Im really happy with it. Im on o2. Also you will need to load the phone with appropriate web access APN codes when its unlocked. Sorry if you already knew that :)

I ordered from this site

http://rebelsimcard.com/virtu/

and if you select the HTC rebel sim it comes pre-prepared to work out of the box and I believe its mode1 though I havent had to look
[Hero, G2 Touch Q&A, Help & Troubleshooting] RetroFlux:
I'm using Three.
[Hero, G2 Touch Q&A, Help & Troubleshooting] coffeeandcurls:
it works!!

am in the bestest bestest mood..the rebel sim works!!!! yay!!! feel like giving all of you a big hug!!!...

can't wait to fully utilise it after work!!...:D :D :D