[Touch Pro2, Tilt 2 Windows Mobile ROM Development] OliNex:
*_Troubleshooting FAQ_*

If you are having problems, make certain that you've read the information in the first post.

My antivirus software reports this is a virus. What gives?

This program contains no harmful code. It was compiled using a packer, so it may be incorrectly reported as a virus by some software. Simply disable the anti-virus software and try again.

I get the FATAL ERROR that "HardSPL is for NON Commercial purposes...." What do I do?

To fix this, please contact us at the http://support.htc-unlocks.com link (our support ticket system) and use the *Rhodium Hard-SPL* category! Alternatively, you can send a donation, this is optional if for personal use.

Why doesn't this work even when I've already donated?

If you donated in Manual mode, you didn't enter an IMEI or it was mistyped. If you donate in Automatic mode, that will always work as long as the error message was about the commercial usage. To fix this, please contact us at the http://support.htc-unlocks.com ticket system link and use *Rhodium HardSPL - Paying* category!

I get sync issues/a sync error text while running the program.

Check to make sure the phone is NOT in flight mode. Next, try installing http://hpcmonex.net/roms/enablerapinew.cab on the phone. If still same error, disable your firewall temporarily (e.g. ZoneAlarm or Sygate can interfere sometimes). Check the phone screen for any error messages, that can cause a sync error too (such as incompatible model message).

The enablerapinew.cab file cannot be installed on the phone.

Do not extract the CAB file on the PC, copy it to the phone without unzipping it.

I followed the instructions, but nothing happened. It didn't enter the black screen mode.

First make sure the box is unchecked at Start > Settings > Connections > USBtoPC > Enable faster data synchronization. Make sure you've used Automatic flash mode before to put the device in SSPL. If you hard reset your device, you have to repeat Automatic flash mode at least once. Please make sure you watch the device screen during the Hard SPL process to see if it asks about running files. It probably won't, but just in case, check. For example it can warn about model incompatibility.

The program gives me a connection error during the process.

DO NOT UNPLUG THE USB CABLE. If you get connection error in RUU after the device goes to the black SSPL screen, make sure device was still synced via USB to the PC at the point of it entering SSPL (the black screen). It may take some time for the program to see the device again. If it doesn't, you need to wait for it to time out or wait about five minutes, whichever is first. Then, leave the USB cable plugged in and press the reset button with your stylus and start over.

The program gives me ERROR 260 CONNECTION message. What do I do?

DO NOT TRY TO FLASH THROUGH A USB HUB. Disable your anti-virus software for the duration of the flash. If that doesn't help, reboot the PC. Then try a different USB port on the PC. If that doesn't work, try a different USB cable, if you have one (original HTC cable is the best). Make sure you don't move the cable around while it is flashing. If this does not help, download SSPL-Manual-Rhodium.exe from the first post, copy it to your device, and run it. Once the screen goes black, run Hard SPL package on the PC and select Manual Flash.

The device shuts off.

It didn't actually shut off, this is the "black screen" mode, it is ready to flash Hard-SPL at this point, do not worry about the sync getting lost, just continue with the next step on the PC.

The program says it's for a different model or mine isn't supported.

If a message on the phone screen says it's for a different model or device, please check modelID by entering SPL tricolour screen manually, and note what it says for RHODxxx, where xxx is a three-digit number.

T-Mobile, AT&T phones, RHOD100, RHOD200, RHOD210, RHOD300, or variants of these are supported by this package. RHOD400, RHOD500, and variants are CDMA versions and are *not* supported by this package.

My device says that Enterbootloader.exe failed to run due to missing component or corrupt signature.

You'll need to do a hard reset to fix this issue. Turn off the device, and hold talk/send, and end buttons while pressing the reset button once. Release the buttons when the device asks you to confirm the hard reset and press volume up to confirm. Note that a hard reset will factory reset your device and return it to its original shipped condition. You should back up your programs and data before doing this as it will all be gone after the hard reset.

My PC gives me a RAPI.dll error message.

This happens on Windows 7 with versions of Windows Mobile Device Center. To fix it, download and install the latest version of Windows Mobile Device Center.

I get an error message that says the server is down.

First of all, do not use a proxy as the program doesn't support it. Turn off all firewalls including windows built-in firewall, and check if your AV software includes firewalls. Most companies have firewalls on their networks; try this when you get home. Don't tether to the phone being unlocked. Wait 24-48 hours and try again. If it still doesn't work, contact us at http://support.htc-unlocks.com.

I get a corrupt data error message.

Download the Hard SPL package again from the first post of this thread, to be sure you have the latest version intact. Sometimes the download may cut off part ways. Try with a different Internet connection if that doesn't work. If you still have trouble, contact us at http://support.htc-unlocks.com.

The program just crashes and doesn't give me an error message.

Check to see if you have DEP (data execution prevention) enabled in windows. If you do, disable it. Turn off your anti-virus software for the duration of the flash. Sometimes Windows 7 x64 gives problems, try it from a different PC. Virtual PC software is not supported.

When trying to run the program, Windows says it cannot access the path or file.

Disable all antivirus software. Make sure you extract the EXE from the ZIP file before running it. Don't try to run it from a network folder.

The device reboots instead of going into the SSPL screen (black screen).

While this is unlikely to ever happen, if it does, contact cmonex.

My problem still isn't fixed, or I can't find my problem here

Post in the thread. There are several users who monitor this thread and can help you with your problem. To make it easier for the users to help you, please provide as much information as you possibly can. This can include things like your PC operating system, antivirus software, or anything else that might help us figure out your problem. You should also quote any error message texts you are getting.

How to reflash Stock/Shipped SPL - STEP BY STEP - FOR WARRANTY REASONS ONLY!

1. Flash the Stock ROM. If the stock radio isn't included, flash that as well. This must be completed first.

2. Download the Relocker attachment, extract the zip and run the EXE on your PC.

3. If you wish to replace RUU_Signed.NBH that got extracted, feel free to do so, but not necessary. This Hard-SPL will only allow overwrite with a SPL signed by our custom cert. The included one is the 0.79.0000 stock SPL. You also have the option for 0.84.0000 and 0.87.0000.

4. Flash the SPL.

5. Verify if it flashed by checking version in tricolour screen, it should say 0.79.0000 (or 0.84.0000 or 0.87.0000), *not 0.85.OliNex*.[/QUOTE]