[Hero, G2 Touch Q&A, Help & Troubleshooting] gibarian:
Hi Heroes :D

Did you ever have trouble syncing your Hero with your PC? No connection with HTC sync? Only usb connection and access to the SD card? Maybe you got no connection at all? HTC sync couldn't find the driver... Or you actually used to be able to sync, but you can't anymore?

Well, I know how annoying this can be :mad: There are a few things you might wanna try. They worked for me...

a) Get HTC sync and install the drivers.

Windows 7 users (like me) will get an additional challenge, but it is doable IF you read this this thread (entirely!)​

:) Remember the HTC Hero sync tab in the notification area trick (mentioned by #19 Magnus in the above thread).

:) Also remember #7 Daniel Kruschinski comment on restarting the phone.

b) Now, why create my own topic if every answer can be found in this thread? Simple: I DON'T WANT TO RESTART MY PHONE EACH TIME I HAVE TO SYNC!

Question:

Sync works after phone restart (if drivers are installed properly), but stops working after a while... why?​

Answer:

Because the HTC sync app (called "PC synchronization" or similar) ON THE PHONE stopped working.​

Question:

Why did the application stop working?​

Answer:

Because a) it shut down on its own (bug or whatever), or because b) you killed it with a app like Advanced Task Killer (ATK) in order to try to free some memory because your phone was being sluggish...​

Question:

Why not simply restart that app by going to "Menu" - "Settings" - "Synchronization" - "Sync with PC", since this IS the app?​

Answer:

...because it doesn't work! You can restart the app after it died, and it will show on ATK, but the syncing WILL NOT work. Weird, but that's the way it is...​

Question:

So what do I do?​

Answer:

Don't kill it! Oh, and by the way, if you use ATK, unchecking HTC sync in the program WILL NOT BE GOOD ENOUGH!: ATK will still kill it (!).

You HAVE TO add it to the "Ignore List" in ATK in order to keep it running (long press on the app in the list, then choose "ignore"). Strange, but true... This only applies to HTC sync, as far as I can tell. Don't ask...​

A few more things, while we're at it:

- If the events of the calendar OF THE PHONE don't transfer to your Outlook calendar or your Google calendar :mad:, read this thread to know why (jr2408 's post).

:confused: why, WHY did they do that? Why can't you merge the calendars? Why can't you change the event's calendars after having entered them? At least, the phone remembers your calendar event settings... Uff!

- Here are a few apps you might want to install. They are free, and they are really usefull:

Advanced Task Killer free:

Allows to free memory by shutting down unused background apps. Removes sluggishness - awesome! Remember to use the ignore list for apps like HTC sync and TouchFLO ;)

Quick Uninstaller:

Makes uninstalling apps a one-click operation. Cool!

Y5 - Battery saver:

Fantastic! Turns off the phone's wifi when you're not close to your (or a chosen) Access point. Remembers location by GPS tracking and thus saves you A LOT of battery energy. Try it, really...

3G Watchdog:

Keeps you informed of your Data connection rate (on 3G network, not wifi) and warns you when you reach a certain value. Very useful for those who don't have free unlimited transfer...

aTrackDog:

Keeps your software updated, even if it doesn't come from Android Market.

ASTRO:

An explorer which lets you manage your files.

Barcode Scanner:

Obvious...

Shazam:

Recognizes songs by listening and finds info on the Web. Impressive!

Wifi Analyzer:

Helps you spot the most appropriate Access point if several are in the area...

Sky map:

Helps you identify stars in the sky. Powerful!

AND:

Robo Defense (addictive!); Mario Simulator (laughing guaranteed); OI Flashlight (a "where is the #@! keyhole"-killer); Metal detector (eat that, I-phone braggers!)

If you got cash, don't forget CoPilot for GPS navigation, which allows to DOWNLOAD entire maps and store them on your SD card.

Et voilà! Comments welcome, recommended apps, advices... You tell me!

Questions are welcome, but answers are even more. Share! :D