yashsingh1/xdaforums huggingface dataset:
[Touch HD General] joey7415963:
I haven't got "the" text yet, but it wouldn't suprise me! I hate Orange with a passion.

To anyone considering going with Orange look around first, their customer service is absolutely awfull! Having said that they did help me out for a little while, but I had to fight tooth and nail just to get a decent service from them!

When my HTC Diamond was playing up I had several replacements (I personally think the phone is poorly designed) and finally when I asked for a different model replacement the only thing they would offer me was a purple Nokia! (Bearing in mind this was when the HTC Diamond first came out!). I had been with them for many years before this and it's always been the same, I'm still waiting a phone call from their customer service manager from January!!! I only stick with them for the promise of better service, but I think I will change soon.

But as was already mentioned you can get out of your contract with the change in the T's & C's.
[Touch HD General] scotland101:
Evening all,

I've got 2 months left on my orange contract and haven't got the text yet. I'm planning to switch to O2 so I imagine there should be no problems with getting my PAC code now instead of waiting the 2 months or buying out my contract?

Cheers
[Touch HD General] Elcs:
Well, I have about 12 months left on my contract and I am contemplating contacting Orange to do just this.

I received the text on the 21st and I have been feeling a bit uneasy about the changes in price. Haven't really had the chance to look into it yet.

Must say this could cost Orange a pretty penny.
[Touch HD General] joey7415963:
BTW: Check out this page on the moeny saving link forum that was initially posted:

http://forums.moneysavingexpert.com/showthread.html?t=1825687&page=12

Check the bottom where it says:

Another trick being attempted by some customer service agents is to demand the return of the handset. However as terms and conditions

“14.1 your Device is not a part of your Contract - your Device and Accessories are acquired by you outside the terms of your Contract
[Touch HD General] s.bounford:
Well I must have been living under a rock, because I knew nothing about this! But as long as it's only to 08xx numbers and if I go over my allowance, then it doesn't really bother me :/ am I right there?

But...do you reckon I could ring up and threaten them with cancelling my contract, and then get freebies or money off? :)
[Touch HD General] fowler002:
should have said that there is also a change in the data pricing as well, at the moment it's max £1.47 per day but from september it's flat rate of ~60p 25mb limit per day.

s.bounford if you read the site I linked to, the 1st post explains all the changes. but if you're happy with what you're on, don't go over your mins, call 08xx number etc then don't need to do anything.
[Touch HD General] joey7415963:
Just got off the phone with Orange, the guy instantly said that I was well within my rights to cancel the contract and keep the phone!

However, they did offer me a fairly decent tarriff reduction when I mentioned this.

Ironic the first piece of good customer service comes when I'm telling them that I'm leaving!
[Touch HD General] fowler002:
what did they offer? I was thinking about asking if they could lower mine from £29.37/month(£30/month once the vat goes back up to 17.5%) to £15/month, but have read people saying they've been offered £10/month discount so doubt they'd done it (I'd have been asking for £15/month discount).

how do I turn the data off so that it doesn't connect through edge/3g/hdspa(or what ever it is)? as I'm going payg once I get the sim through, I don't want it to be eating up my credit(its £2 per day on payg). I've gone through settings and turned data off before but still find that it connects and use up data(I currently have the 500mb/month so it hasn't been a problem), I've read about this nodata cab from modco is that the best option(will I still be able to connect through wifi?)?
[Touch HD General] s.bounford:
I use NoData and it works perfectly for me. It lists the three data connections (Orange Internet, Oange Wap and Orange MMS) and lets you toggle each one between enabled/disabled (I only have Orange MMS enabled). You can still use everything else, including WiFi, flawlessly :)
[Touch HD General] danprocter:
I had the txt but I deleted by accident but I'm still going to ring them up and cancel my phone. Opportunites like this don't happen often lol.
[Touch HD General] francef:
I don't understand, I've been an Orange customer now for just 10 years and 3 months ago when I upgraded, they gave me the Touch HD for free,

1200 mins

1200 sms

Unlimited Browsingthis

Free Home Broadband and lastly

Free 1g per month mobile dongle.

Total £24 per month 18 month contract.

Now I am yet to receive this text but somebody tell me, just where am I to get a better deal and keep my number?:cool:
[Touch HD General] joey7415963:
They offered me £5 reduction on my contract with an extra 3 magic numbers and unlimited landline phonecalls. Considering I was only paying £25 a month for 600 minutes, 500 texts, unlimited data, magic numbers, etc, now its going down to £19.47 inc VAT I think I might be tempted to stay!

Also offered me an instant upgrade to the HTC 3G for free aswell.

As far as the no data thing goes I'm not too sure as similarly with the unlimited data, I've had no need.

However, the latest ROM from Dutty has a disable 3G mode which may or may not help.

Sorry I couldn't be any more help.
[Touch HD General] ickypimp:
Hi I was on Panther , i have been playing email pingpong between HTC and orange , my bog std blackstone has some glitches, i tried to install the new firware from HTC but because orange had put on their own firware it would not happen.. this was the opportunity i needed... the woman on the phone got really stroppy with me but having argued the toss with her for 10 mins, i got through to cancellations, i was told my contract would end tommorow, i asked for a PAC code, and was then told my contract would terminate when the PAC code was used...

I have since found out i can get 30% off all o2 contracts through work... happy days
[Touch HD General] JPW:
Hi

I got the TEXT a couple of weeks ago and had completely forgotten about it untill this thread popped up..... Thanks

I phoned them today and went through to disconnections and the person - who was very knowledgable tried to offer me some goodies to stay but I have just about had enough of the poor coverage in my area that I declined..So I am leaving orange in the morning - joined now with Vodafone on PAYG and for the 1st time in 6mths am ableto actually make a call from my sofa!!!!!! no more trips to the bottem of the garden in the rain for me!!

And I reckon I've saved in excess of £200 in the process....

Thanks for the thread....

jpw
[Touch HD General] evil Homer 3k:
Just waiting for the text for me, so I can get out of my 18 month contract.

Got about 8 months left.

Then I'm off to an O2 simplicity tariff on rolling 30 days notice till I see something else that intrigues me.
[Touch HD General] richbadman:
Do you guys know from which date the contracts are effected by the price increases, I signed up 7th July 09, am I effected and will I be able to terminate the contract? The reception is soooo poor down my road.

Surely orange would make sure all new contracts signed within the last few months abide with their price increases.
[Touch HD General] GaelForce:
I can remember getting this txt and ignoring it, but it feels like longer than 1 month ago.

Does anyone know when they started sending them out?

Thanks
[Touch HD General] jonkong:
Hi,

I'm only half way through my contact, I received the text just over a week ago. Should I be able to cancel my contract?

:confused:
[Touch HD General] leroy:
I didnt get the text msg but i know it would affect me, so rang them up, got through to cancellations and they are sending the PAC code out. when i move it across i am cancelled!

8 months into an 18 month contract.

fed up with poor signal, and you know that if WE had broke the T&C's they wouldnt let us get away with it!

i'll go to O2/Tmobile on a sim only for time being......anyone got any experience of T mobile reception??
[Touch HD General] -=s-b-h=-:
LMAO that must hurt them got y phone for nowt lol !! only had it 2 months to ah well the signal was appauling lol
[Touch HD General] danprocter:
Hahaha yes!!!!! I spoke to Orange and to be honest i'm not overly bothered about cancelling my contract, so I got him to downgrade my tariff to 200mins and unlimited texts and as a gesture of goodwill, they doubled my mins to 400 and gave me inclusive data bundle of 500MB. So I was paying £35p/m, I am now paying £20. Get in!!! I don't ring 0870 numbers either lol
[Touch HD General] jonkong:
Anyone who bought the phone through a third party (not from orange direct) beware, most of the online shops selling mobile deals have their own T&Cs that say things like if you end you airtime contact within the first nine months, you will have to return your mobile phone or pay the full retail price. Which in the case of the HTC Touch HD could be a few hundred quid.
[Touch HD General] madmackem:
hi guys, i just got my contract cancelled from orange, 2 mins on the phone and done, he tried me with a contract upgrade but i declined, getting pac code and have signed with o2 sim only 800 mins 1600 txts and unlimited data for £19.58 month 12 month contract and £100 cashback from quidco ( if it tracks ok)
[Touch HD General] slud:
I think I will call Orange today or tomorrow. For those people who received a better deal/discount, what did you say/ask for? I dont want to cancel but would love an improved deal as im sure all Orange customers would..
[Touch HD General] richie_jones:
Could somebody please confirm for me that if i have 15 months left on an 18month contract can i cancel my contract and keep my touch HD phone for no charge.
[Touch HD General] zoomee:
ZOMG!!!! - Who do I owe a big phat sloppy kiss to!?!

Lol - I just cancelled my contract and got myself a free Touch HD thanks to this post - only had my phone 4 months.

Man I love you!

>INSERT BIG KISS!!!!<

Dial 150, choose the option for disconnections and tell them that your not happy about the fact your call charges go up if you go outside your minutes - hence rights to cancel contract - took me less than 3 minutes!
[Touch HD General] danprocter:
I just said that the guy I spoke to previously mentioned a possiblity of a deal can be done to stay with Orange...

Yes its 150 from your orange phone, then its option 1, option 4, then option 3
[Touch HD General] rovex:
Not true, Orange are the ones terminating the contract, because they made the change that gives you the right to cancel. This has been confirmed by Mobiles.co.uk, the first sellers of the Touch HD in the UK.

You only have to pay for the phone if you BREAK the terms of the contract or break the contract, which you have not in this case.
[Touch HD General] jake_tenfloors:
Called up today and was told i couldn't do anything until i recivied the text. Has anyone else managed to cancel without it.

I was told that my phone was scheduled to receive the text at some point.

They said you should receive the text between the 21st of july up until the 20th of August!

Jake
[Touch HD General] fowler002:
if you got the text then yes you can cancel.
[Touch HD General] leroy:
I didnt get the text but did manage to cancel....eventually!

got through to CS who said i couldnt without the text. but they told me about the changes over the phone so i said that should suffice rather than text (as per T&Cs regarding communication with me). i got nowhere!

rang 5 mins later and went straight for the 'thinking of leaving' options....all done and PAC code on its way in 4 minutes!

now i get to put my lovely HD onto a decent network :)
[Touch HD General] Freypal:
Just rang up and got put through to disconnecitons. Apparently as of today they cannot knock any money off contracts but are willing to double your allocated minutes. So effectively i could go from 600 to 1200 minutes for free.

Since i never go over my limit im seriously considering this. The only alternative is getting to cancel my contract after 5 months of an 18 month job and being able to get a new handset elsewhere but i wouldnt get a deal anywhere enar as good.
[Touch HD General] laidbackfreak:
wow this is the first ive heard of this (yes im living under a rock at the moment) does anyone know if this is effecting ALL contracts (12months v 18months etc) ?

If so I'll jump ship as soon as I get the txt.....
[Touch HD General] Freypal:
Yes, the lady told me it is effects all networks as it's a standard connection fee increase but Orange are the only ones to have sent texts yet.
[Touch HD General] Freypal:
Just rang back and got told different... I was offered £5 a month off or 200 extra minutes.

Took the £5 a month off. There is no way i'd match this contract anywhere else now and the changes only affect you outside your contract.

£21 a month for... 600 minutes, unlimited texts, unlimited internet and insurance.

Not bad i think.
[Touch HD General] marvi0:
are you sure mate that it affects al networks if so has anyone else tried the same with a different network ?
[Touch HD General] Freypal:
Of course this could be complete rubbish. Just what she told me is all, seems odd though since she was more than happy to let me leave Orange and was even giving me advice on what to go for on other networks.

I don't think the CSRs are intentionally difficult i just think they are genuinely told different information. I've never had a problem with them so I'm happy to stay.
[Touch HD General] matthew1471:
I'm 8 months into my 18 month touch hd contract with Orange. Was paying ~£50 / month for a load of minutes and texts I never get anywhere near to using.

Got the text, phoned Orange, cancelled the contract and am now porting my number to a rolling monthly o2 simplicity tarriff at £19.58 per month. Still with my touch hd!

Nice!
[Touch HD General] mr london:
Cheers to whoever, just rang orange today, she said i could cancel contract but gave me 750mins, unlimited text and 500mb internet for £22. was paying £30 but with 250mb. RESULT!! Thinking i should have cancelled but would i get that deal anywhere alse? but then i would have got a new phone.!

Paul.
[Touch HD General] skriblez:
7 months into an 18 month contract. Now just wait 7 days for the payasyougo sim to arrive and i am a happy boy :) Thanks a lot for this thread :)
[Touch HD General] jake_tenfloors:
Right, got the text.

6 months into my 24month contract. £42 a month including insurance!

Straight out of that :)

Now going £20 simplicity with o2 & keeping my HD.

This orange CSA was really helpful but couldn't match o2's deal!

Jake
[Touch HD General] cooksterni:
firstly, thanks to the people with the info on this site.

Just phoned orange, they put up a bit of a fight. Saying that my phone wouldnt work with other providers and they are still the cheapest even with new charges. They offered me a contract for about £20 a month 200mins 600texts and 80meg a month. Told them o2 simplicity was a lot cheaper and a lot more included, to which i got no reply :)
[Touch HD General] furrypotato:
Wow. Good news indeed.

I got my HD in Jan and feel as if I'm stuck in the wrong (ie too expensive) contract for me.

Plus I'm desperate for an Android phone.

So I'll wait for my text to turn up and cancel. Then wait and get a shiny new Android phone later this year .....
[Touch HD General] richie_jones:
you`ll laugh at this

Just got off the phone to orange who tried offering me a load of deals to stay. I don`t need them as i have an o2 contract still running.

The guy sounded really pieved off as if he`d had loads of these calls.

Orange "So you want to cancel you contract"

Me "Yes thats right"

Orange "Ok contract cancelled as of today"

Me "Ok great thanks"

Orange "Ok Mr Jones if you could just mail use your phone back that would be great"

Me "you must be joking mate, you`ve broke the terms of my contract"

Orange "Yes but you`ve only had the phone for 2 months so we`d appreciate it back"

Me "No chance i know my rights"

Orange "so if you could just mail us the phone"

Me "Errr no way"

Orange "it was an 18 month contract sir"

Me " I know"

Hang Up

He sounded like he`d been told to try asking for phones back.......

Downside is even though i have duttys rom just realised my phone is simlocked won`t take the o2 sim...

Guess i`ll have to start searching the forums for a solution....

Cheers Guys.....
[Touch HD General] mr london:
So Cooksterinie..........What was the outcome!??
[Touch HD General] mr london:
Richie_jones.....hahhhahahahah nice one! had the same today lady at orange sounded right arsey! like they have had thousand of people like us terming!

Paul.
[Touch HD General] richie_jones:
Yeah the guy sounded like he was sick of it. Maybe he was going to give me his home address to send the phone to.....

Anybody got any tips on network unlock or is it code from ebay.....
[Touch HD General] mr london:
sorry mate cant help with that one.

Paul.
[Touch HD General] ClownShoes:
Brilliant! This really has made my day :)

I've been with Orange for about 12 years and already get a pretty good deal as every 12 months I threaten to leave and get increasingly better offers. My last upgrade was a free Touch HD, a 12 month contract (I always flatly refuse 18 or 24 months) Unlimited internet (well 500mg anyway) 300 text messages and 600 anytime minutes, all for the more than reasonable £15 per month. So the last thing I wanted to do was leave! Instead I phoned up Customer services and was politely told they would increase my minutes at no extra charge, to ensure I was not effected. I now have Unlimited internet, 300 text messages and 1200 anytime minutes for £15 a month.

Sometimes it pays to show some loyalty :D

(ps, didn't need to mention the text message at all)
[Touch HD General] mr london:
Wow mr clown shoes! i thought my deal was good. Thats good!

Paul.
[Touch HD General] GaelForce:
I called up yesterday, the first girl said i had to return it to the store? (hmmm)

Called back and the guy said i hadn't received the txt yet but he could see that i was due to get it soon but was not allowed to tell me the exact date.

Said just to call up once i have it and it will be cancelled :)
[Touch HD General] Fallen Spartan:
Oddly enough my deal was something similar to yours. Been with Orange about 10 years and now have Unlimited internet, 250 text messages and 1000 anytime minutes for £15 a month. I'm not gonna complain that your is slightly better as I never use anywhere near the amount of mins/texts I have already
[Touch HD General] slud:
Well similar story for me here, wanted to stay with them as my current offer was really good. For £24 I now have, 3050 xnet mins, 600 txts, unlimited orange calls and unlimited data. They basically offered 2000 extra mins or further £5 off rental.

Thankfully I still have 9 months left (they may not honour this same deal come end of contract!)
[Touch HD General] francef:
Just finished getting off the phone with Orange.

I called 150 and went directly through to Disconnections.

I spoke to the Customer Service clerk and explained that I have been with orange for several years and have just finished reading something about min calls going up. I was then asked if I have received any form of communication from Orange with regards to this where I explained that I receive so many messages from Orange that I tend not to read them.

He stated that I was very well within my means to cancel however, I was on a very good deal and would probably not find a similar deal elsewhere.

He stated that I already had soo many minutes and that he would not find anything else to discount for me.

I have at present;

Free HTC Touch HD

1200 mins Anytime Time, Any Network Mins

1200 text

Free Blackberry Service

Unlimited Internet Browsing

1 Gig Free Mobile Internet Dongle per month

Home Broadband

Orange Insurance for my HTC Touch HD

I only got this deal in May.

TOTAL = £24

He decided that he could remove the Orange insurance for me so now I have a new deal in place to stay with Orange and I only pay;

£14.57 Inc VAT

Guys if you speak to Orange and are good at building a rapport with the guy/girl on the line, you will find that they can do you some very good deals and I have just encountered.

There are very little better phones on the market and no better network at giving deals, of course, you can go to O2 and get the iPhone but your paying an arm and a leg for the benefit of having the phone. I love my Touch HD and am happy with the service that I get from Orange.

If they carry on like this, they have a customer for life with me.
[Touch HD General] orangewarrior:
first ive heard of this, but quite frustrated now as i havent received a text from them - the thought of moving to a rival contract and nabbing a free Playstation 3 in the process is pretty tempting.

out of interest, my tariff is Panther £40 - 1200 mins, "unlimited" internet and texts.. i wonder if they'll tell me to get stuffed because i never use up my allocation...??

thanks for the heads up anyway, certainly worthy of further investigation
[Touch HD General] Freypal:
I'm not the only one then. So many people seem to be jumping ship. Orange have been superb for me and there is no way i'd better my deal elsewhere so i don't see the benefit to cancelling and going PAYG as you will end up spending far more.
[Touch HD General] Fallen Spartan:
Most likely offer you a cheaper tariff with less mins/sms etc as you aren't using all your allocation. I know this has happened in past to me. If you aren't using 08 numbers you won't be affected so chances are you may not receive sms from Orange
[Touch HD General] orangewarrior:
id better find some reasons to ring my Bank then. :D cheers- will await THE text.
[Touch HD General] danprocter:
You know that if they are no longer offering discounts but they are doubling minutes and texts etc, do what I did, drop down a tariff. Then they will still double your minutes etc but you'll be paying less per month.
[Touch HD General] atonks:
For me, this episode has been the end of an era. I've had HTC phones since the original SPV. I joined Orange because they had the Touch HD. Now, thanks to this thread, I have been able to leave Orange early and get myself an iPhone 3Gs.

I got tired of calls being missed as it took ages for the HD to wake up. I got sick of Orange's "unlimited" internet not being unlimited. I got bored of soft resets.

I've spent a lot of time and money on Win Mo phones and software, but I'm leaving it all behind in favour of ease of use, reliability and peace of mind. I'll miss some things (multi-tasking mostly) but I believe I'm better off with my shiny new 32gb 3Gs.

Thanks XDA Devs, it was fun :-)

Anyone wanna buy a Touch HD?
[Touch HD General] zoomee:
lol atonks

I sold mine today for £250 ;)

Bought my Iphone 3GS yesterday - I'll be quite honest - I still love the Touch HD for its customisability. Now being an IT geek its a must(customisation) - needless to say I got bored of my iphone before I even took it out of the packaging lol!. Forced to install itunes on my previous home PC just to download stuff onto it. Can't even transfer my contacts from my touch hd or a motorola V8 - I still aint impressed with the iphone 3GS.

The Iphone is nothing more than a fancy mobile - The Touch HD however is a proper pocketpc

Gunna miss my personal Touch HD loads - but hell, moved over to o2 and saving myself £10 a month on tarrif, new phone and still got £150 cash :)

Not going to miss windows mobile though as I'm due to upgrade my work TyTn II to a Touch Pro2 - look forward to playing with that :)

Orange can go..............>insert some rude comment< :D
[Touch HD General] nyzrox:
I recieved it and cancled :)

Although i own my Touch HD, sim free bought off net when launched
[Touch HD General] Freypal:
I was told that. So i rang back and the second lady i spoke to gave me a discount.