[Touch CDMA Android Development] sbarne3:
I haven't been able to do a *228 1 either, but my problem started BEFORE I upgraded to NFSFAN's 6.5 ROM

*228 results:

- About 3-5 seconds after choosing option 1, I get "I am sorry, but we are unable to program your phone at this time. Please call 1-800-922-0204"

- Option 2 works about 90% of the time

- Option 3 tells me that the phone has already been associated with my account and to hang up and dial *228 again and choose option 1 (if I try option 1 again like it tells me to, nothing changes, I still get the above message)

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Here is my timeline:

1. Bought an XV6900 off eBay about a week ago and it came with the following

* ROM version: 1.15.605.14

* ROM date: 03/18/08

* Radio version: 1.60.30

* Protocol version: ACAAAAM-4070

* Hardware version: 0001

* PRL version: 51638

* PRI version: 1.37_002

* ERI version: 4
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2. Before flashing anything I immediately activated it (via an ESN swap at verizonwireless.com) and programmed it successfully via *228 1

3. Next, I did a hard reset.

4. Here is where I made my first mistake... I downloaded the official ROM from HTC and flashed it:

* ROM version: 3.14.605.1

* ROM date: 10/03/08

* Radio version: 3.37.78

* Protocol version: DCAAXOM-4350H

* Hardware version: 0001

* PRL version: 51024

* PRI version: 2.03_002

* ERI version: 4
​

5. Immediately after flashing, I did another hard reset... since that time, I have been unable to do a *228 1

6. At this point I decided I didn't have much to lose so I went ahead and flashed NFSFAN's 6.5 ROM.

> I ran the Verizon provisioning cab and installed the Vogue CDMA Dialer.

> Everything worked except for GPS and (of course) *228 1
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7. At this point I called Verizon

> They were pretty much worthless.

> They told me that Verizon performs maintenance on their systems on Wed nights (the night I called) and that MIGHT be what is causing the issue

> They walked me through doing a manual programming via ##778 (more like I walked them through it) and suggested that I try *228 1 again in the morning.

> The manual programming got voice working, but not data (had to search on this forum to figure out how to manually program the data portion)

8. Tried *228 1 again the next morning and guess what?... it didn't work.

> Tried it again several times on the way to work and again at lunch time.

> Tried it once more when I got home from work... no dice
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9. I then called Verizon back.

> This time they tried to get me to walk through the manual programming again, but I refused and said I wanted the * 228 1 to work.

> They then told me that they were opening a ticket with the 'ITSC' and that it could take several days for them to fix it

> He gave me his name and extension and told me to keep trying it over the weekend and that if it still wasn't working by Monday (today) to call him back

> He stated that he didn't work weekends and no other reps would be able to check the status because the ITSC would be emailing him directly when they were done.
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10. Well, over the weekend I decided not to leave it in their hands any more and began a search to figure out what is causing this.

> Thinking that it might somehow be related to the newer PRI version that got flashed with the ROM update (which I found out later removes the native aGPS functionality), I followed the steps (found here... http://xdaforums.com/showthread.php?t=533639) to restore the older PRI and hopefully the GPS.

> The result was that GPS is now at least finding a few satellites (though it still has not gotten a fix on my location yet), but I still am unable to *228 1

> The new versions are:

* ROM version: 1.00.6_5.ROM WWE

* ROM date: 10/12/09

* Radio version: 3.42.30

* Protocol version: 7500B-SDCAAXAM-4350

* Hardware version: 0001

* PRL version: 51638

* PRI version: 1.37_002

* ERI version: this field isn't in the 6.5 ROM
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11. Today I was coming home from work and tried to make a phone call and got a message stating that they were unable to authenticate my phone. I was, however able to use the data connection.

> I had noticed before that the Authentication Key field in the EPST was blank, but just figured that maybe it wasn't something that was viewable.

> Anybody know if this could be the what is causing my issue?

> I mentioned it to Verizon, but they never would confirm or deny if it was supposed to be there or not
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12. I dialed *611 and decided to try the suggestion of someone else on this forum who said to call them from the phone itself and tell them that you don't have another phone and that you need to make some phone calls, but they just told me to try turning my phone off and back on and then call #832 and that they would call me right back (well turns out that my phone couldn't receive calls either!... brilliant Verizon)

13. I again decided to take matters into my own hands.

> I logged into verizonwireless.com, switched back to my old phone (Samsung Saga), and did a *228, 1 (successfully)

> I could then make and receive phone calls.

> I then switched back to the XV6900 and tried to do a *228 1, but just like before, it failed

> I could however. now make and receive calls with the XV6900 (since it was still programmed from before)
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14. I called Verizon back from my home phone and everyone I spoke with absolutely REFUSED to transfer me to the tech I had spoken with on Wed!... even after explaining my situation and how the previous rep had told me that only he would be able to help me.

> One rep said she saw in their system where I had called last week and she offered to email the previous tech and ask him to call me.

> I waited a few minutes and then called back and the next rep said he saw no evidence of a ticket being opened. He practically begged me to let him help me... he was SURE he could fix the problem!

> After walking me through the exact same steps that everyone else has walked me through he declared that he was going to open a ticket with the ITSC (my second one) and that I should be receiving a call from them either tomorrow or the next day at the latest.
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I am considering flashing back to the latest stock ROM and taking it into my local Verizon store to see if they can do anything with it. Anybody think that might do any good?