[P3300, MDA Compact III General] binning:
I used to own a T Mobile MDA Compact 3 which I believe is the same as the Artemis.

The phone worked fine for me over the 18 months I had it. However I've since sold this phone on ebay and the buyer has reported a problem where it keeps cutting off via email.

I don't know if he's pulling a fast one or if this is a genuine problem. If it is a genuine problem how do I fix it? Any help would be appreciated.

The only problem I've had with the phone is a screen problem on it in January and went back to T Mobile for repair. They sent it back with a replaced screen and WM6 on it which the buyer is saying is likely to be the cause of the power cut outs.

If it is WM6 does anyone know how to downgrade the device back to WM5? Any help appreciated.

Rather than paraphrase his emails I'll just list them in order received:

Email 1 received:

"hi.. this phone keeps switching off compeletely. each time i have to restart. sometimes its after 10mins other times its later. do you still have any warranty on it? if so can you post me paperwork and i can possibly have it repaired. if not then its faulty. it just keeps randomnly switching itself off. ive tried hard resets. even downloaded latest roms from tmobile website for compact 3 but still no success. ?? only other thing i can try is reinstalling windows mobile....."

I asked him for the link used to download the rom:

Email 2:

"tmobile direct.. under support and software.. i worked for 02 providing data support on pdas for 7 years and now own a 60 seater call centre in manchester and sell consumer and business mobile phones.. look at my feedback. ive bought and sold many pdas. im familar with them. backlight and power settings are unticked. it just completely shuts down. same as would when you would when you do a soft reset. after a hard reset the only thing you can really do is make sure the latest rom or software is installed. its an intermittent problem and i cant replicate it all the time. when it does it just switches off completely. no error messages at all. on standby it fine. its when your using the phone, any application or even on the internet. did wm6 come with the phone or did you install this yourself. ive noticed wm6 is not available on this model by tmobile. they have taken it off their websites.. ive used wm5 and have never experienced problems with them. if wm6 was an upgrade do you have wm5"

Email 3:

"i will try another battery as i have more mda compact 3's... if it works with another battery. no probs. i'll keep it. if it doesnt then i will have no option but to return as its faulty. could well be the battery if you have used it for about 18mths.. will keep you posted. thanks"

Email 4:

"i have done a little more testing and here is a problem that i can replicate every 5-10 mins.. the phone itself if not used does not switch off. its when its used that i have the problem. i have noticed in the about section the phone originally came with WM5. so maybe its the WM6 that is not fit for the phone? WM6 is not available and not supported on this model by Tmobile. Anyway. if i log onto to the internet via gprs and am physically browsing after a few mins the phone will reboot itself and switch off. so if im on the internet but not actually browsing and have just a gprs session active, the phone is fine. its only when i am actually browsing a site - it can be any randomn sites its not linked to any one site.. regards bash - hope the above makes sense.."

Email 5:

"i still have not had chance to try with a different battery but when i do i will let you know. i dont think you are a rip off merchant at all. im just letting you know the problems i am experiencing. its not just the internet. its also when i use my own 3rd party software which i use on other mdas orbits and spvs and works totally fine. i will speak to tmobile in the morning and see if i can get wm5 off them as i think its related to wm6. if the battery or wm5 does not fix it then i will have no choice but to return it. will keep you posted. regards"