yashsingh1/xdaforums huggingface dataset:
[Touch HD General] smeddy:
Just got off the phone, +10 for bringing this to my attention. I got the text this morning and rang them a few minutes later, thanks to this thread.

The woman said nothing at all, (just gave me the PUK code). Some of these pro-Orange posts have made me feel a bit bad for the company, but they have been screwing me out of cash for three years.

I was 4 months into a £35 18 month contract.. I'd be happy with that, except the salesman said 400 minutes would cover my usage, only for me to spend more like 600 = big bills, even with bolt-ons.

If today's woman had offered me £10 off, with more minutes included I'd have said yes, instead, it's bye-bye birdie. I think I'll go for the 02 Simplicity as well, mainly as I like the 'monthly rolling contract', leaving me free to choose a contract when my next choice of phone comes along :P
[Touch HD General] marvi0:
did yu sell it on ebay, or what?
[Touch HD General] richie_jones:
Did they try and blag your phone back....
[Touch HD General] ez2remember:
Deleted - doesn't belong here...
[Touch HD General] smeddy:
Richie_Jones: No they didn't mention the phone, altho from searching round here I've only realised for the first time the HD is sim-locked to Orange (I think) so I might need to get an Orange PAYG to keep the same number (or pay ~£15 to get it unlocked).

Either way, I should be saving at least £20 a month, so its a good saving
[Touch HD General] c_lee:
Nobody with a direct Orange contract is required to send the handset back, nor do they ask you for it. However some retail agents have a different view - I know one is insisting

they

need the handset (and any free gifts) back, and one that says they don't. It's unknown territory because an operator hasn't broken their own T+Cs in quite a while!

THD on Orange is indeed network-locked, but Olipro (a long-time developer on XDA) has a decent-priced unlock service via a downloaded PC application - http://blackstone.htc-unlocks.com/ - which folks on here confirm works fine. Given what most of us are paying for their THD Orange contracts vs. what we can get sim-only from another network, you'll save your unlock fee in a month. We ported from Orange £35/m to Three at £20/m, with double the data allowance and as a bonus found they have far better HSDPA coverage where we live.
[Touch HD General] leroy:
dont worry about not getting the text. it still affects your T&Cs as you HAVE the right to call these numbers at any time in your contract. they legally have to send it to everyone affected, and then you have a month to decide to cancel etc.

i think the changes come into affect on 14th sept so everyone should have the text by 14th Aug.

yup - i know someone who works for Orange!

some people on here have got mega deals -£14 for internet, home internet minutes and texts is amazing! if they offered that to more then im sure people wouldnt be leaving.
[Touch HD General] furrypotato:
Just a note too- I've been looking at T-Mobile Solo plan.

It's a rolling monthly plan (So no 12,18 or 24 month plan)

Their £20 plan gives u 600 mins, unlimited text and internet (1Gb)

I've just paid above to unlock phone and am about to call orange to cancel and get pac code.

I'll probably wait until a decent Android phone comes out before I get a new proper contract. The Sony Ericsson X3 looks mighty nice for later this year.....
[Touch HD General] evokeuk:
Oh my days!!!

I just looked into this and realised I had received the text. I started a 24 month contract at £30 a month with the HTC Touch HD free. I rung them explained the situation and they canceled it all and have issued my PAC code.

So I've wriggled out of my contract 18 months early with a my HD! :D
[Touch HD General] furrypotato:
Hmm. Just rang and they told me I had not received the text yet so could not cancel.

Anyone here got around that problem ? What did you say to them ?

I dont want to end up not receiving the text and losing out on this....
[Touch HD General] c_lee:
Yes that's true - their system is so overloaded with people calling they're only processing people who've received the text - though they say everyone will get it in the next few weeks, they need to spread the load so their call centers can cope. When you call, their display of your account shows the date the text was/will be sent, so they'll tell you that even if they won't pass you through to disconnections yet.

The only people who can't cancel are the ones who started or modified their contracts after July 09, when the new T+Cs were inserted. Everyone else is entitled to cancel if they want to, no matter how far into the contract you are or what deal you're on.
[Touch HD General] orangewarrior:
Could be a question for another thread, but im interested to know - assuming this Orange cancellation business goes through, is it going to be easy for me to unlock the Touch HD handset to accept an O2 sim?

id be rather stuffed if i cancelled my contract but then couldnt use the handset on another network! Presumably flashing with a new Rom would be the answer, but lord knows it'll be a hassle adding all the apps, settings, tweaks, mods etc from scratch again... :confused:

Edit: ah right - just spotted the Unlocks link above: http://blackstone.htc-unlocks.com/ once again this forum excels! thanks all.

Just off the phone with Orange - no argument whatsoever, line cancelled, PAC code in the post, O2 new contract ordered at £5 a month cheaper, plus with free PS3 and a Tocco Lite handset for the wife. very chuffed, thanks again XDA!! :)
[Touch HD General] Fallen Spartan:
Lesson from this would be read before you post!!

Glad you found link, and yes, this forum excels in all matters!!
[Touch HD General] OpenAreas:
Just cancelled my 2 year contract

Sorry HTC

iPhone 3GS time :)
[Touch HD General] Dazza2910:
I took out a 24 month contract on June 25th. Didn't initially want that long, but decided to go ahead as really wanted the Touch HD. So does this new change they are doing mean I can wriggle out of my 24 month contract and go to something else???

Don't mind staying with Orange, but could go to a lower bundle that costs me way less and over a much shorter period of time.

Could be just what I'm after this, cause I got the text today!!

Cheers

Dazza
[Touch HD General] OpenAreas:
Strange since it doesn't effect people after who signed up in June. Give them a call and ask to cancel for violating the terms blah blah, see if they let you go ahead with it.
[Touch HD General] fjle:
Hi

I've been reading this thread with interest and decided to call and cancel to escape the remaining 10 months of my contract. Got through after about 40 mins in the queue to be told that I can't cancel because it doesn't affect me as I've never gone over my bundled mins, I explained that if I did go over the inclusive mins then it would affect me but she was adamant that there was nothing she could do. I asked if the text had been sent to my phone yet and she told me that I wouldn't be getting a text as the changes won't affect me. Where do I go from here?? Am I stuck for the next 10 months??

Started the current 18 month contract in December 08.
[Touch HD General] pjfriend:
Hi

I was told the same thing. Pointed out that it was irrelevant and they've changed their terms.

They offered me £5 off per month and double minutes. Still let me cancel though.

I'd call back.
[Touch HD General] evokeuk:
You definitely should call back. That change voids the contract, it doesn't matter if you used all your minutes or not, it's within your right to cancel.

Just incase people are a bit apprehensive, I used http://blackstone.htc-unlocks.com/ to unlock my phone, after I phoned orange earlier, it worked beautifully.
[Touch HD General] fjle:
Thanks for the replys, just been reading on Money saving expert http://forums.moneysavingexpert.com/showthread.html?t=1825687&page=51

post 1016 that Orange have taken legal advice at 3pm today and will now not let you cancel unless you have gone over your minutes or called 0870 numbers. Will call them again tommorow after I've made some 0870 calls.
[Touch HD General] phabreel:
:mad::mad::mad: Wasted 3 hours of my time for nothing. The first time i called i spoke to a guy that agreed to cancel it, he's like 'yea sure i'd just do that for you now' after about 3 mins the line cut off. I thought great at least its going to show on my account that someone did that already, called back and the person i spoke to said there's no notes on the account. NOTHING:mad: i WAS FURIOUS! went ballistic persisting that i'd already been told my contract would be cancelled since i do not agree with the new terms and conditions! anyway this guy was so difficult and insisted i do not fall 'under the category'. I really am clueless on what to do now. Maybe its cos i barely use my mins (its only a secondary line) so i guess going through my bills it would have been glaringly obvious that i don't barely call at all. but still i pay over 30 quid a month and really am so not pleased. Because i talked/yelled for so long with that guy, when i called back the third time the rep said that the previous rep had put a note on my account that i don't QUALIFY!! arrrrrgghhhhhhh
[Touch HD General] De Bont:
My first post.

I just called them and opted for cancel my contract. It took around 5 minutes. Apparently they checked if I had called 08XX numbers on my previous bills witch they confirmed. I purchased my orange contract phone in mid January. Didn't want a 24 months £35 contract but HTC HD seems so cool at that time, none of my bills came less then 40 pounds and the july one came about £645 due to my precious being connected to Orange Internet. They charged me "only" £75 witch I still think was very unfair.

During those 7 months I wish I could trust more on my phone and be less worried about it. I really enjoy watch my films in the nice screen on my journeys in the tube.

I may acquire the new Toshiba one or the new IPhone.
[Touch HD General] GaelForce:
Phew, i was one of the lucky ones. Spoke to a very nice girl (I was ver nice also as we should all know that with any CC it comes down to a personality test!)

My 1st 2 bills didnt exceed my allowance but my latest (3rd) bill was 150mins over so that made me eligibile.

She gave me a free upgrade to a HTC Hero, free extra 200 mins and free data :D
[Touch HD General] ez2remember:
I'm about 8/9 months into my 12 months contract so there wasn't much gained but anyway I went ahead and spoke to them about terminating my contract.

I waited about 20 minutes before I could get hold of someone. The nice lady I spoke to said they have to check my usage for the last 3 months and if I haven't exceeded my bundled minutes then you're not entitled for cancellation. I said to her where does it state this in the terms and conditions. She said they have got in touch with Ofcom and that's what they were told. A legal point of view???

Anyway luckily for me I did go over my usage 3 months ago (June) and on a few occasions before this. I had to haggle a little and she said I could cancel my service.

I wanted to keep my number so I'm transferring to PAYG but I'll have to call up again once I receive the SIM to transfer the number over, then my contract will be terminated.

Now I'm just waiting for the Omnia Pro B7610 to be released. :)
[Touch HD General] O_G:
Orange

They told me because i have never gone over my mins i was not entitled to cancel. just offered a phone upgrade, with £10 off, but only if i took a bog standard phone.:mad:
[Touch HD General] sexyassuk:
i took out a touch hd £45 p/m contract in may this year. i got the text message on tuesday and cancelled that night. they tried to say i don't go over my allowance, but i said that maybe true, but i may exceed it in the future. on thursday i got my cancellation notice and my pac code. from talking with mates about this i've found that if you get someone who says no just hang up and try again.

htc hero here i come.
[Touch HD General] c_lee:
For anyone who tried to cancel and were told they didn't have the right to unless they made a certain number of calls over the last months, OFCOM have confirmed that this is NOT true - if your contract rates are due to change, you have the absolute legal right to cancel at no cost to you IRRESPECTIVE OF ANY USAGE PATTERNS (only people on the post-July terms are unable to cancel).

See the bottom of http://forums.moneysavingexpert.com/showthread.html?t=1825687&page=65

Call OFCOM, they'll give you a direct number to call Orange and a case reference number. Orange is bound by law to do what OFCOM says.
[Touch HD General] captainsensible2002:
Got my text this morning, straight on phone and PAC code in the post! Over to O2 and sim only with £100 quidco cashback...

Cashback! :-)
[Touch HD General] evokeuk:
What's this quidco cashback thing everyone is on about?
[Touch HD General] c_lee:
http://www.quidco.com/orange/

Buy through them and you get some money back - it's a basic referrals system. The question of course is what happens if you then cancel the contract!

btw - the mood today on MSE and BW is better - Orange seem to be far happier to cancel if you call them now, even if they've previously refused you. A few are hitting an *** and being fobbed off, but call back and try again as there's clearly been a sea-change in policy since their legal meeting yesterday.
[Touch HD General] JaisonGJI1815:
That is true.

I took my £45 (+ VAT) tariff back in Nov on an 18mth contract. When I called them regarding the text I got last month the sale rep said he had this tool to check and he confirm a text was sent to me on the 16th Aug. I said I do call 0845 (HSBC) numbers (rarely) and last month 0870 a few times (bill was £57) but, I didn't mention cancallation or anything at this point and he said he'll put me through to a Dept. that can provide me with more info... The lady was in a great mood and the first thing she said "..You are wanting to cancel your contract". She offered me £20 as a one off discount then said the charges increase is for the first 15secs then I'd be charged the original rate.. Anyway I am now waiting for my PAC Code and will look at the O2 SIM Only offers :)
[Touch HD General] zoomee:
nah mate, sold it to a colleague who i've been itching to get trained up on windows mobile - good deal for both of us I think - ;)

Still adamant the iphone isnt all but a glorious phone - touch hd technically more superior hence I'm really glad I got my work HTC Touch Pro2 aswell today :D

Can confirm other friends got through - got their pac code and out of some lengthy contract too - but we all slightly anxious this may still bite us in teh butt until final bill arrives.

Anyone got their final bill yet? danke ;)
[Touch HD General] Jason1978:
I spoke to Ornage tonight about this.

I spoke to customer services for the first time about it, I was all geared up for my responses to whatever customer services were going to throw at me... I remained calm and was polite throughout the call.

The girl I spoke to was really nice. I said I would like to cancel my contracts, I had two on one account, one with about 8 months left to run, and one with about 11 months, both 18 month contracts. She asked why I wanted to cancel and I said it was due to the new contract pricing terms issued by Orange. She asked if I had had the text from Orange. She said no problem and put me through to the relevant department.

Another woman was just as polite, asked whether I had considered the fact other networks charged per minute and they charged per second so we bringing charges in line with other networks. I said I was aware of it and she said they would be disconnected within 24 hours. I said I need PAC codes for both handsets and she advised if I did that, the contracts stay active until I use the codes. If I dont use them within 30 days, the contacts will remain active and I will have agreed to the new terms...

PAC codes on the way.... no hassle.
[Touch HD General] moshbeard:
I feel like I shouldtry to cancel with Orange but I'm not sure it's really worth the effort since I'm unlikely to ever go over my minutes. I'll certainly give it some consideration though.
[Touch HD General] matthoy:
Orange have backed down apparently and this changes to T&C's will now not be going ahead.

check this

http://www.bitterwallet.com/bitterwallet-readers-force-orange-to-scrap-new-call-charges/16612

existing cancellations will still stand (PAC codes will still be sent).
[Touch HD General] graeme@osprey2000.wanadoo:
cancelled

just off phone with orange and price rise is not happening now
[Touch HD General] zoomee:
http://www.bitterwallet.com/bitterwallet-readers-force-orange-to-scrap-new-call-charges/16612

"UPDATE 1006: We’ve just spoken to Orange’s press office - there’s a full release due to be sent to us in the next few minutes, but in the meantime we can confirm that in cases where Orange have already agreed to a cancellation, these will still stand. Anybody who has requested a PAC code will be informed that the changes will not be going ahead, but will still be free to cancel. "

Looks like Orange have realised they are going to lose too much.

LOL - 2 late in most cases - serves them right for trying to be sneeky and sending us a generic text which you can only access the true information via your phone........ I'm sure OFCOM will have something to say about this - no matter which way you look at it - if it wasnt for the internet most people (myself) included would have dismissed that text!

ta ta for ever orange :) :)
[Touch HD General] francef:
Orange cancel call charge increases - official statement

Orange cancel call charge increases - official statement

By Paul Smith

As promised, here is the statement from Orange concerning their decision not to proceed with planned changes to call charges. Orange has also confirmed on MSE that customers that have requested their PAC code “will still get it”, meaning if you had already confirmed your cancellation and requested to transfer your number to another provider, the cancellation still stands:

“Orange recently decided to make changes to contract customers’ call charges for out-of-bundle minimum call rate, international calls from the UK and pay-as-you consume data browsing.

However in listening to our customers it became clear that some of them found the messages sent to announce these changes confusing about who would be affected and how. This is obviously not our intention and therefore we have decided not to go ahead with the proposed changes.

It is normal practice for businesses to make pricing changes, and whilst we clearly cannot rule out any future changes we know that transparency and consistency in our policies is extremely important to our customers. Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.

Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt.”
[Touch HD General] zoomee:
They should have thought about that before sending us sneeky text messages! they're only cancelling the changes because a high number of users have clocked on and they're getting screwed! muhahahhahaha
[Touch HD General] matthew1471:
Ha ha, excellent.

I couldn't care less about the charges, as I never went anywhere near my monthly limits.

I just wanted to be out of my 18 month contract and to save myself some money!
[Touch HD General] nowimboard:
Bugger, where have I been the last few days?!

could of got out me 18month contract and whistled my way over to t-mobile for a Hero!

I'm always too late to the party
[Touch HD General] furrypotato:
Phew, looks like I was another lucky one.

Called at 8:30 am yesterday and got it cancelled ( I was going to go for a PAC code but that would have been 3-5 working days and I didnt want to give them a chance to backdown)

Exactly 24 hours later at 8:30 this morning my sim died :)

Luckily I already had a t-mobile solo sim ready and off I have gone with my new number !

I am waiting for O2 to release the Samsung i7500 and goign with that. I have a friend who works for O2 who can get me a 30% line rental discount.

I did see the HTC Hero in a store today and the brown one does look quite nice (The guy working there had one) but I know that the camera sucks big time so I'm willing to wait.

For those wanting a HTC Hero, go via third party websites for a much cheaper deal such as :

http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p18610.aspx
[Touch HD General] Freypal:
Well all in all im happy with the situation. Got an extra £5 a month off my bill and no pricing changes happening. Win Win :D
[Touch HD General] furrypotato:
I'm happy now too.

After cancelling my Orange contract I decided to go for a HTC Hero.

Ordered last night , with the bonus of a free car kit ( suction phone holder and charger) plus a free set of JBL Spyro Speakers for home that I can use too.

NOw I just got to wait until monday for it to arrive......

bye bye Orange, bye bye WM. Microsoft you were way too slow and behind the game.
[Touch HD General] zoro25:
Just got my PAC code, - today

Don't take any nonsense, from them. if you know what your doing you can still cancel.

I'm going to go sim only route on voda or o2 until the Leo comes out.
[Touch HD General] Paul.Ferrari:
I don't think so - they've postponed the price increases, so they are no longer giving you a reason to terminate the Contract.
[Touch HD General] Fallen Spartan:
Now I wonder is this due to the backlash, pressure and the amount of people cancelling contracts???
[Touch HD General] zoro25:
You don't seem to have read my post.

I have my PAC code, received today. If you accept the fact that after them changing their minds you are now locked in then good for you.

Its takes a few calls (to the right people) not just disconnections to sometimes get what you want.

I won't say any more as I know that Orange staff read here, I just wanted to say to those who still want out after this nonsense don't quit trying.

Good luck.

PS the disconnections/retentions team now have been told that any more disconnections or people they fail to retain will affect their monthly stats so it is hard to get anything via them.
[Palm Treo 750] TJO2:
Hi. Im new and wanna say THANK YOU to all of you for the opportunity. I have an unlocked Treo750 AT&T branded (actually with Tmobile) Windows Mobile 6 Professional CE OS 5.2.1620. I am interested to do the navenedrob 6.5 upgrade. Can I install the ROM directly or I have to do HSPL first?
[Palm Treo 750] dgourd:
U need HSPL. Follow navenedrob's tutorial to do it here. I would highly recommend navenedrob's ROM too. I use it on my treo. Don't use his new one yet. It still has some bugs, but his timebomb fix one is excellent.
[Palm Treo 750] TJO2:
Thanks for the info. I will try right now!!!
[Palm Treo 750] Emar1981:
Hello everybody,

thanks for all details on XDA!

I have got a question.

Is it possible to downgrade the IPL to version 0.20, SPL to version 0.24.000 and the firmware (radio?) to version 1.54.01.00 when I patch to WM 6.5?

I ask this, because I still have a guarantee for my Treo 750v.

Thanks a lot!

Mathijs Ruiter
[G1 Q&A, Help & Troubleshooting] kree:
just wondering if im doing something wrong? got NV installed with all 3 partitions and I had 77mb of internal mem. when I install new apps it takes away mem, am I doing something wrong, did I not config something right? I have read that apps2sd are automatic and to do nothing or it will break the system. dont mind the 77mb but would like to have my apps on my sd. any help would be great.