yashsingh1/xdaforums huggingface dataset:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
The Standby of Death occurs in standby only, the phone never freezes in normal use its just when it goes into standby and you try to power it on the next time you want to use it, it doesn't respond to the power button press and you can't get any response from it until a soft reset... its literally dead with the screen off.

I suppose you could have a similar thing happen if you load the wrong program but the SOD I'm talking about occurs with stock programs to the stock ROM to some people in weak 3G area's the apparent cure is to disable 3G by enabling GSM + AUTO only.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] rumpleforeskin:
I had this SSOD this morning, phone did not respond to power button so i figured the battery was flat, but after removing the battery then booting the phone i had over 60% battery remaining.

Any leads on the cause of this, im running NRG 7/7/09 ROM and this is the 1st time its happened
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] PhilipL:
Hi

Standby of deaths can be caused by a couple of things. One is bad or buggy drivers, although I think this is unlikely as the problem would be much more wide spread, unless the problem is with a particular ROM, maybe try a stock ROM to rule that out.

Another is badly behaving software. Software can program the phone to wake up over night to process certain tasks, if when the phone wakes the software causes the phone to crash, it will seem like it has died in standby.

A faulty memory chip or CPU can also be the cause. When the phone is in standby the RAM is still powered and refreshed but at a lower rate to conserve power, if the RAM has a fault, that is the time it is most likely to show up, and the memory can become corrupt and so the phone will die in standby.

The best bet is to try a stock ROM and install no additional software on it and see if it is okay, if it still crashes with s stock ROM then it is very likely to be a hardware fault.

Hope that helps.

Regards

Phil
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
My HTC Touch Diamond 2 has been fine since I switched to GSM only what does that tell you, also my HTC Tytn II was fine once I switched to GSM only.

It seems for me on both devices I would get the standby of death when 3G was enabled and as other people have 3G enabled and don't get the standby of death it would suggest its a problem which is only expierienced in some areas, areas which I have been in with both devices.

This doesn't mean you'll have the same problem on your network, I'm in Jersey FWIW which is not a mainland UK network.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] dazza7111:
its happened to me twice, going to update radio see if that helps. also how to enable or disable 3G in comm manager?

nevermind found it:

http://xdaforums.com/attachment.php?attachmentid=187655&d=1242970786

edit: happened today with gsm on after making a call.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
I can say for certain that it happens when 3G & GSM is enabled (the 3G symbol shows along top of screen most of the time), with GSM + AUTO only (Edge/GPRS) it never happens. I'm not sure if a radio update can fix it as the same thing used to happen on my Tytn II until I switched to GSM only.

There must be people who have 3G enabled like this who don't have the problem otherwise this issue would be posted about all the time. This means that is most probably a problem with the network rather then the phone. If it was faulty what are the chances of me having 2 phones with the same fault?

Its most annoying because when its in that frozen state you will miss calls, its a good thing that disabling 3G also increases battery life and that Edge isn't that much slower IME.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Pete_S:
I keep (3G) data enabled full time and don't have the problem. I've haven't noticed any difference in battery life either. In fact, I disabled 2G some time ago because the phone kept trying to switch from 3G to 2G when the 3G signal was still useable.

I've noticed sometimes when you get "handed off" between cells you can lose the data connection in the process, and an app using that data link can "hang", due to WM not always acknowledging the data link has gone (it still shows at the top of the screen). It's a bug of sorts in WM.

I wouldn't have thought any of this relevant in standby mode. But, if for some reason it is, and your home is situated between 2 cells of approx equal signal strength, your phone might be continually switching between them. This would not only waste battery, it might be increasing the chance of the dreaded standby freeze, if an app is trying to access data.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
Thanks I have now enabled 3G only (WCDMA + UTMS 2100), I will try it out over the next few weeks and if the problem occurs again I will revert back to GSM only which I already know works OK. Thanks for posting I never really thought about enabling 3G only before and if the problem is all to do with when the phone switches bands automatically 3G only may also solve the problem.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] PhilipL:
Hi

Who is the mobile operator for those having problems with 3G/2G being enabled?

Regards

Phil
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
I think it varies wildly I'm on Airtel Vodafone Channel Islands but I also had the problem when I was on Jersey Telecom with my Tytn II but I believe they use much the same masts etc as its an island.

No doubt there are people on the UK networks in various parts of the country who also have the problem, and I guess there is no guarantee that 2 people both on T-mobile for example could have different expieriences depending on where they are located. I don't think you can pinpoint to one particular operator.

All I know is GSM only, works OK no SODs, I'm trialling 3G only (2G disabled) now to see if that is SOD free as well, I have a feeling it might be. If not I have a stable option to fall back on.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] PhilipL:
Hi

It may just be masking the problem by making it less likely to happen. When 3G and GSM are enabled there will be occasions when you will drop back to GSM as you move around. When any transition is made from GSM to 3G or vice versa the phone is woken by the radio, this wakeup event is for 'unattended mode' so the screen is off and buttons/touch screen disabled, but essentially the phone is on. The reason it turns on is in case some other tasks need to happen, such has renewing an IP address for example due to the change over between two different networks.

If your phone is crashing coming out of sleep mode, or the transition back to sleep mode which makes it appear it has died in standby, it could be due to an application not responding well to the change, which is more abrupt for this type of wakeup event than it is when you power it on. For example by default the phone is set to try and sleep again after 1 second when woken up in unattended mode, which may be too quick for some applications, and this seems to be the cause of there not being enough time for the phone to sound the SMS alert until it is turned on later.

You could try using Advanced Config and under power management change the AC resuming from suspend and Battery resuming from suspend timeouts to 15 seconds.

Don't be tempted to Enabled the other power management options (which some Cooks will do) as they are disabled for a reason, as the power management is being done at a lower hardware level and you don't want the operating system trying to add another layer of power management over the top of it!

Regards

Phil
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
I don't think its wise to delve to deeply to try and explain exactly why it happens and what else *may* or *may not* solve the problem suffice to say that *if* you do get the SOD problem then changing the phones band setting from auto 3G/2G to 3G only (WCDMA + UTMS 2100) or 2G only (GSM + AUTO) definetly solves the problem on affected networks.

I think its mainly a network problem because it doesn't happen to everyone on every network and one other possible solution is to change provider its not such a great hardship to have to manually change band when and *if* you need to. I leave my phone on 3G only and on the rare occasion where I would be better off with a stronger 2G signal I can switch bands myself.

I am getting a weak 3G signal in an area where it would automatically switch to 2G now which is fine for making/recieving phone calls, admittedly internet use is a bit flakey in that area with such a weak 3G signal.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Pete_S:
@ Phil: Thanks for your lucid discussion on the subject. I learn more from your posts than any other

@ nlel: I agree selecting 2G or 3G yourself seems better and makes for a more stable experience with the TD2. I stay in 3G all the time round London, only selecting 2G when out in the countryside. The phone seems too enthusiastic about switching when it doesn't need to, and the switching is often slow and causes disrupted connectivity problems, both because of the network and probably the phone too.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
Stable is an understatement, the SOD issue makes the phone almost un-useable as a serious business tool, in fact it makes it almost un-useable as a phone altogether, imagine the frustration at possibly missing calls because the phone has died a death while in standby.

I can't change network in Jersey as all the providers use the same masts so technically its the same network whoever I go with, I use my phone in St Helier which is the main town not out in the country and in two of the places I visit regularly it used to switch bands automatically, now I get a weak 3G signal there its not out in the country.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] PhilipL:
Hi

It may help but disabling 3G for some takes away functionality they want, such as faster data connections or video calling. So it can't be a solution for everyone so I was trying to help give a bit of background info to help those having the problem troubleshoot.

Regards

Phil
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Pete_S:
By stability I meant unbroken connectivity for surfing or streaming. I appreciate your SOD problem makes the phone un-useable for anything, it would drive me mad if I had the same problem. It's a pity you can't get hold of another TD2 for comparison.

Even if network providers share the same masts, it doesn't necessarily mean the same performance, as antenna height and power output are probably different, as are the network cell switching centres.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
My phone is def not faulty I had the same problem with my Tytn II the one thing which is a constant is the network I am using. Lets face it, its more likely to be the network in Jersey then for me to have two different HTC phones with the same hardware fault and its not really a hardware fault as it can be resolved in software quite easily.

@ Phil the only program I have installed on the phone from new is Qmail and I never have any programs running when the phone goes into standby, I never leave data connections running either. I don't understand what the phone could possibly be doing whilst its in standby when switching bands that causes this problem for a minority of people. Lets not forget I had this on the Tytn II as well and again on that I never loaded a ton of 3rd party programs and I had the SOD until the day I switched to GSM only. So its def not some program that I have loaded which is causing this when switching bands, honestly I'm running it pretty much as after a hard reset.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
Phil I knew that GSM only got rid of the problem, but I never tried 3G only until a few days ago and that too is free from SOD. You must appreciate that it takes a few days to be certain that you are SOD free so I couldn't confirm this until now, I am 99.9% certain that you can set either 2G or 3G only just don't leave it on auto.

All you have to do with change the band from auto to 3G only and you have the same functionality except it won't switch to GSM when 3G is a bit weak but you also won't have the SOD.

I never really needed 3G until I got my Touch Diamond 2 so I had no interest in running with it, GSM only was fine. The reason for this was the only time I needed 3G was for faster browsing and with PocketIE on the Tytn II it was hopeless, sites like dabs.com took ages to load and it never displayed properly.

EDIT: Also read this thread http://xdaforums.com/showthread.php?t=540943&highlight=standby&page=2 where the resolution was to get a new SIM.

Obviously everything I've written in this thread thus far only applies to those who are having the Standby of Death because of the SIM or settings which impact the SIM, to rule out a sofftware cause its best to start with a hard reset.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] romualdrichard:
Hi,

I set my phone to have GSM only and UMTS 900... 2 SOD in 4 days with theses settings.

No luck :(

I remember that with the kaiser the issue with the USB settings but I have the same settings (advanced USB)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
It has to be set to GSM + Auto if you are still getting SOD with *this* setting then maybe its the SIM itself or some software you have loaded, try a hard reset and install nothing. Believe me I have had no SOD since setting GSM + Auto (2G) or WCDMA + UMTS 2100 (3G).
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] romualdrichard:
It has been set to GSM + UMTS 900.

Now, I am using almost all the time WCMDA + UMTS 900. No SOD till now.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] platajeret:
TOPAZ - SOD - Standby Of Death

There is not much about the Standby Of Death (SOD).

There are 3 posible causes to be affected by the Standby Of Death:

1- It is a radio or protocol issue (depending or not the provider).

2- It is a power issue (battery or ...).

3- It is an hardware problem.

SYMPTOMES:

____________________________________

- Phone does not resume from standby

- Phone does not charge to the "green led"

- Reset button does not respond

Specificities of my affected diamond 2:

_________________________________

- Model: Touch Diamond 2 T5353

- Hard SPL 1.33 Olinex

- Phone has been unlocked (full)

- Rom version: TESS_V2.F WWE

- Rom date: 08/21/09

- Radio version: 3.43.25.19

- Protocol: 61.20t.25.10U

- CPU: MSM7200A - 528 MHz

- Windows Mobile 6.1 Pro (CE OS 5.2.21054 - Build 21054.1.6.7)

Steps i took to fix my phone:

_________________________

- Full reset (many many)

- Flash the ROM (TESS_V2.F WWE)

- Flash the ROM (RUU_Topaz_HTC_SPA_1.39.412.2_Radio_Signed_Topaz_61.20t.25.10_3.43.25.19_Ship.exe) available in the download section)

- Flash with almost all radio i could found

- Disable 3G or 2G etc...

ALL THIS DURING 3 OR 4 DAYS. During this time i was charging my battery to the MAX (but never with the green led), then discharging it as soon as possible (enabling wifi, bluetooth, 3G, Album, display settings...) and recharging again...

But still with the same problem of SOD!!

Then i bought a new battery... an original HTC battery (for info 34€). Charged the battery to the MAX (no green led), and discharge... this for few days. My phone was keeping rebooting all the time and i was not able anymore to change my Roms!! And after 2 days like this, it started to charge my battery to the MAX with this time the green led.

Tried Hard Spl Olinex 1.33 few times (always with full battery), changed radio rom, flash back to the ROM (TESS_V2.F WWE), 2 or 3 Full reset, recharge/discharge few times.

And now my phone is back to normal. Hope this will help some of you. Even the reset button is working again.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] pa49:
Firstly, NEVER treat a Lion battery like this.

Just charge and keep charging as often as possible.

These batteries hate being discharged and you will never get the max capacity from them.

Secondly, the most probable cause (and it happens with other makes) is bad drivers of poorly coded software.

The phone is designed to be used with all options enabled and in my case it does so flawlessly.

But, I again, NEVER install to mem card unless forced by the software (and I'm not running anything that cannot be installed to the phone mem) as this on it's own causes issues.

99% of the time it's what we do to the phone and how we treat it rather than a phone issue.

I never get freezes or habgs of any sort only the occasional slow down.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] platajeret:
Well my phone has been running fine for a few days, and suddenly yesterday i noticed the problem was back... What happened?? Absolutly nothing!!!

I am quite sure it is not a software issue because my phone was running very well for a few months before experiencing for the first time this issue. I am not using many softwares, just some basics ones that are of course installed in the main memory and not on the storage card.

As i like a lot this phone, i want to keep it running.

Symptoms (some can be temp):

- Phone does not wake up from standby.

- Green led blinking.

- Reset button not working.

- Many self reboots.

- When booting, the "HTC sound" does not exists.

- Battery appears to be charged at 100% but the charging led stays orange.

What i already did:

- Tried many Hard reset.

- Activate 3G only - Activate GSM only

- Tried many different Roms (WM 6.1 and WM 6.5).

- Tried all the radio roms i could find.

- Hard SPL.

- Unlock the phone.

- Changed battery (original one).

- Charge and discharge many times both batteries.

=> After a few days i got my phone working fine again for a few days, and now the issue is back again.

Ant idea, help, comments...?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] romualdrichard:
Here is what I've done.... till now...

Check what program are running:

-S2U2 2.10, Tmail, phone,WMLonglife, Autolight, Flexilis,

All the settings for the power saving are on : SD management.

What I did....

As I have a large battery:

Set S2U2 to only switch off the screen, let the phone always on...

Maybe it's a software issue but I don't see how to check this. Is there a way to know which program is called when the phone wake up?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] J4G3D:
I have found this thread/forum through doing a google search as i have the same problem as you guys

HTC TOUCH DIAMOND 2 just 4 months old. I get these problems...

.Random switching off

..once it didnt charg

...Wont turn on after it had switched off (takes 5 or 6 attempts)

Now, ive got no dodgey programs on my phone so its not a program issue, ive done a soft reset/hard reset and ive even changed the the rom to wm6.5 off the htc website. Still the problem continues.

Also i now have a new problem which is:

I can recieve calls and texts BUT when i try and make a call it doesnt ring, when the other person picks up it says 'CONNECTED' but i cannot hear them, they can hear me find though. BUT if i put it on loudspeaker i can hear them fine...
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
In my opinion it is def something to do with the SIM try all the possible combinations of 3G only or GSM only but I can say for sure that with my dodgy SIM and either GSM + AUTO or WCDMA + UMTS 2100 I now longer have SOD for 7 months now, if this does not work CHANGE the SIM/NETWORK.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] mortenaa:
Not really dead, just appear that way...

I've experienced this many times when i had an earlier version of Dutty 6.5 ROM. The biggest problem was that people could still call in, and they would get a normal ring sound, but the phone doesn't give you any indication that it rings, or posts a "missed call" in the Call History. I had people complaining that I didn't pick up the phone, and why i didn't call back.... :mad:

I recently upgraded to a new ROM, and so far no SOD's..
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] fazerrider:
SOD's happened all the time after upgrading tot wm 6.5.

Normally I disconnect the battery and reboot.

I discovered today (twice) that when the power button fails and I press the "disconnect phone" button the screen reappears. Coincidence?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
No it would suggest it has something to do with the RADIO/SIM as I have been saying, try everything I suggest in my previous posts and if all else fails change the provider you use.

I had the SOD and got rid of it several months ago by changing the phone band settings as detailed elsewhere but that has not worked for some people so I suggest changing provider and therefore SIM.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] J4G3D:
HTC are excellent, i sent my phone to them and they fixed it in 4 working days and i recieved it back in my hands the 5th day from sending it off.

Unbeleivable service.

Everything working fine now.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] lalvarado:
I should have checked this forum before sending my TD2 for repair. I'm also experiencing the SOD issue here in Dubai with Etisalat, and I have had the phone just for 3 months.:(

In my case, though, the reset button is still operational so I can bring the phone back online. But it happens so often that I'm seriously considering changing phone, I have lost important calls already because of this annoyance. I can not believe that HTC, with all the expertise and already having this issue with the TyTN II (as stated here) have not come up with a solution. :mad:

As soon as the phone is back from the mechanic, I'll try running it in auto mode and if it fails then I'll force the band to manual.

Cheers.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
Yeah and if manually setting the band option does not work for you as it did for me then its time to change SIM, just try a Pay as you Go SIM from another network, I am sure this problem is not HTCs fault. My phone is stable now having done what I said earlier in this thread, but I know I would change the network if manually setting the band did not work as it has not for some.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] fazerrider:
Solution for SOD?

I changed batteries (again) a few days ago, since then no more SOD.

I bought a spare one a couple of month a go, somewhere from HongKong (netimes.com). As I suddenly remember and realise the SOD's started appearing a few weeks ago, after changing a drained battery for a fully loaded spare one.

But I really can't tell which battery is the original one, and which is the cloned one. I guess the left one (with the little pink area) is the original one and the right one the spare. I'm using the left one at this moment and got numerous SOD's with the right one.

Can anybody tell which one is the original?

Keep you informed.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] mhd1360:
Duplicate Post Sorry Plz Delete it
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] lalvarado:
I got my phone back from the "mechanic" and it has been 3 days now without glitches. They said they uploaded a new ROM, but I'm still running WM6.1 as before and for the radio ROM I really doubt they upgraded it. One thing I noticed though was that the network mode was set to GSM (maybe they also read this forum ;) ) instead of auto. So I changed it to auto since I got it to see the outcome. I'll revert back if any issues.

Cheers.