[G1 General] twistedumbrella:
Initial Inquiry:

I have followed all the steps to extend my battery life. I charge the proper way and have very few apps running in the background. Despite this, I only seem to get 1-2 hours of battery life. Even on standby with the application power manager in use I can barely squeeze a third hour before the phone shuts off. I contacted T-Mobile and was directed here. Please tell me what steps I need to take to obtain a new battery.

HTC Response:

Dear [My Name Here],

The HTC Customer Service Representative that has been handling your message would like to know if your question has been successfully answered. You can reply to or close your question by visiting:

http://ContactUs.htc.com/wFrmMailLogin.aspx

Question Activity ID : [ XXXXXXXXXXXXXXXXX ]

If you do not respond to or close your question within 15 days, it will be closed automatically.

Sincerely,

HTC

We are unable to receive replies to this email account. Please visit us at www.htc.com if you have any questions or need further assistance.

New Response From [ Danielle (North America Support (Customer Service)) ]

Hello [Name],

Thank you for sending your email inquiry about your device.

I understand you have an HTC device and you were having issues with the battery life on your device. I know that this situation can be frustrating when your device does not respond the way you expect. I realize you would like to get the device to utilize the battery power better but there are a number of programs or applications which can consume the battery life depending on the device. I am not sure what type of device you have with T-Mobile service but there are some troubleshooting steps which I would suggest you walk through with your device. This information will be in a link to an attachment at the bottom of the page.

[Name], I appreciate you sending your email today and feel free to contact HTC if you have any other questions. In order to improve our service, I would like to invite you to participate in a survey on the worldwide HTC website at http://survey.htc.com/worldwide.

HTC Technical Support

http://www.htc.com

http://www.htcwiki.com

( TROUBLESHOOTING STEPS - BATTERY ISSUES #1.doc　BATTERY ISSUES #2.doc )

Customer Information

Name [My Name Here]

Telephone XXXXXXXXXX

Email Address xxxxxxxxxx@xxx.com

Country United States

Inquiry Information

Inquiry Type Customer Service

Inquiry Description I have followed all the steps to extend my battery life. I charge the proper way and have very few apps running in the background. Despite this, I only seem to get 1-2 hours of battery life. Even on standby with the application power manager in use I can barely squeeze a third hour before the phone shuts off. I contacted T-Mobile and was directed here. Please tell me what steps I need to take to obtain a new battery.

Issue Date & Time

2009/07/07 21:41

My Response:

Im sorry, when going through the steps to contact HTC I was given a device selection option, I did not realize that it did not forward this information on to you. I am currently using the G1. Without sounding rude, I am trying to explain that I have already gone through the "canned answer" steps that are provided on your site, through T-Mobile, and by simply searching Google. I have friends and family that use the G1, and with the same settings. They actually came to me simply because of all the research I had done and even they do not experience the short battery life I am. After having the T-mobile Dash, and the Wing (Herald to HTC, I beleive) I expect less than average battery life. 1-2 hours, though, is simply rediculous. On a side note, while I understand that HTC is trying to make phones that are not obscenely large, you would think that if a phone included 3g, GPS, ect that the first step to longer battery life would not be to disable all the primary reasons for purchasing such a phone. Back on topic. As I stated in my first service request, I would like to know what I have to do to obtain a new battery. Thanks.