yashsingh1/xdaforums huggingface dataset:
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
In my case setting the band option manually did work... in which case I know how hard it would of been for HTC to replicate the fault on their own network SIM as it does not happen with every single SIM and for sure not theirs. If it did there would be thousands of people complaining and HTC would have to recall the phone + they would of spotted the problem in the development stage.

This explains why some people have the problem and many do not. So I recommend try to set the band option to GSM + AUTO or WCDMA + UTMS 2100... if it still happens change the SIM for a PAY AS YOU GO on another network to see if that works properly.

I seem to be the only one on here who had the problem and has completely got rid of it, as I say its been 8 months now since I last had an SOD and after changing the phone band options I never had it again.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] fazerrider:
The last 10 days I suffered no SOD. That is since I changed my battery. The battery with the little pink label happened to be a clone from netimes.com. With the original HTC battery I got several and frequent SOD's. Changing to manual did not resolve the issue.

Could the error be caused by a failing battery?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
I dont know you tell me. In my case it was nothing to do with the battery, changing the phone band settings from AUTO - AUTO to either GSM - AUTO or WCDMA - UMTS 2100 solved the problem. I have 8 months of fault free use to testify to that you have 10 days so far.

I would advise trying the above and if still have problem replace the SIM with one from another network although if you happen to live in an area where the SIMs produce the SOD then even changing the SIM might not work - I had the problem on 2 SIMs from diff networks but here I believe they all use the same masts so that might explain that.

Changing the battery is not something I had to do to solve the problem, still using the battery that came with it. I now have no problems with the phone at all, its 100% stable all day everyday.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Mehedict:
My phone used to "freeze" in standby mode so I was unable to wake it up, had to remove the battery, put it in again and then turn on the device. This happened about twice a day...

I set the data connection to turn off automatically using TD2 Tools and now everything works fine.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] lalvarado:
Latest update on the SOD issue, after a few days back from repair the problem showed up again. Now I changed the settings from auto to GSM and so far so good.

I'll keep you posted.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] yog3:
Guys I want to share my experience with Diamond 2 and SOD. I was so disapointed when my brand new TD2 frozen first time. It happend when was charging. First of all i cut a ticket with HTC help. They replayed standard formula about reseting device etc. So I have started looking on forums post describing similiar issue to mine. Quickly I have discovered that my TD2 freez on 3G. In one post some1 mention that sporadic freez can be cause by old one SIM card. For a testing purposes about a week or so, i switched to 2G. No freeze at all. Then, to prove it, switched back to 3G and after 2h of using, device was dead.

I went to Orange office and had to replace my old sim to new sim. Since then, for about 2days I'm happy user of 3G network. No freeze at all. I have to mention that my sim was 10yrs old.

Regarding my TD specs, it has standard fabric ROM and WinMob 6.5 Prof.

I hope this will help :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
This is what I have been saying all along it is to do with the SIM card and it can be got around by changing the phone band options as I did and/or replacing it altogether. Finally someone else confirms what I have been saying all along.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] quokked:
Hey Guys

I'm a newbie here and joined XDA Developers because I also had a SOD error....

It took me a few days of testing and it seems that with my TD2 (Telstra, Australia) , it seems to lock up when it's on Standby

and decides to pull data down (like weather updates) or when it's on standby and decides changing bands from UTMS 2100 to 850

or from WCDMA to GSM.

So what i've done now is set the band to WCDMA and 850 3G and disabled all the auto updates I could find...

It seems okay right now *fingers crossed* this will solve my problem :D

I'll report back in a few weeks.. and we'll see how we go...
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] stevennekens:
My diamond2 has this too: about once every two weeks, and I've run out of possibilities that might cause this.

settings: GSM - auto,

stock (Dutch) rom,

new SIM-card

...

I really don't know what might cause this. Any other guesses? I've tried installing other todayscreen software (currently mobile shell 3.5.3) but it still occurs...
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Iconoclasm:
My Diamond gets only SOD from Alarm Clocks like Klaxon, Cradle Alarm and GAlarm.

I've not testet windows own notifications. But I will do tonight.

My problem occurs only over night.

It'S very strange.

I've read that update 1.66 will solve the problem, but we still have to wait for it.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] sabbourh:
does the radio version has something to do with it?

i never had the sod problem with wm 6.1

now that i updated to the stock wm 6.5 , i've been suffering from this problem at least once a day.

sometimes when i put the phone in flight mode, and when i wake up in the morning and put if off i find out that it's dead

other times lately it happens while the phone is on.

i figure that this problem has to do with the radio version of the rom because with 6.1 i had a radio version of 3.43.25.19

but now with the 6.5 i have 4.49.25.17

my sim card is only 2 years old, and my phone is only 4 month old and i am really hating this problem and i need a quick solution,

i can bare if this problem occurs when it's in fight mode, but i can't bear it while phone is on as i need both 2g and 3g because my phone is my source of internet with my laptop.

so as a solution i am going to revert back to the old radio and tell you if i had that problem again

wish me luck
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] fazerrider:
SOD Problem solved for me

A month a go I updated the "standard" wm6.5 radio rom to a newer version (hard spl + radio rom 4.49.25.57). No more SOD's ever since.

I notice a lot of people with no problems with the 6.1 rom and problems with the 6.5 (radio) rom version.

Perhaps changing the simcard helps, of switching for auto to manual sometimes helps. But not always. If so, try to upgrade the radio rom.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] sabbourh:
what about performance?

and how's the new radio rom perfoming in terms of battery and call quality?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] sabbourh:
solved for me too

i replaced the radio rom from 4.49.25.17 to4.49.25.57

and so far i've suffered none sod at all

the radio rom seams to be better in batter life too as i am getting about half a day of stand up time added to the battery life.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] sabbourh:
sadly it showed up again

today after about 4 days of not having the problem, it appeared again after changing the radio rom

any ideas guyes, this problem is killing me
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] andy.p:
s2u2?

How many of you guys have S2U2 running? I know nothing about computing but I had problems with caller ID in S2U2 and one of the symptoms was no HTC sound on restart which is a symptom that has also been mentioned in this thread. I haven't had a SOD since a hard reset and not installing S2 apps (even though I miss them loads!). Just a thought!
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] sabbourh:
i am only using 3 programs, sk tools, gps gate and real player,

i am not running anything else, i am also using the official rom for my device.

it's an awfull thing, i am thinking of selling my diamond2 because of it,
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] WasStoNed:
I am getting this too, I've got SK-Tools installed......

are you using any of the services? I am.....
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] DonDragonka:
One more thing...

Do NOT enable "SIM Memory power management" in Advanced Config :D
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] obsydian:
I've found this issue since the 2.53 drivers, tried it on Radios (4.49.25.57, 4.48.25.20, 4.49.25.17 and 4.49.25.91) and it makes no difference.

However, this thread goes back well beyond 2.53 :confused:

This is really pissing me off, tried all the quoted ideas, with no success :(
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] rathoughts:
Can't seem to find a solution

I am starting to see the issue as described by others in this thread. Basically, my phone does not come out of standby during a call. When I receive a call, my phone goes black and when I try to bring it out of standby by pressing the power button, it doesn't do anything. The keys light up but the screen does not come back lit. I would have to wait till the call is over in order to bring it back out of standby. Please let me know what everyone things and if there is a solution.

Another thing is that when I flash the original ROM everything works fine. But when I install ANY custom ROM, the symptoms described above happens.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] MattyPW:
Mine is now doing this too! Ever since getting it back from earpiece repair, it came back with the new 2.53 software on it, and has been doing it since! I've just flashed to the latest version of TESS Prime and it still does it! HELP!!
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] cyberdroxxx:
This is what I have came to realize. My house receive very very weak 3G signal with all carriers. My TD2 will be on 3G & H when I'm in town and at work. Lately I have been observing my TD2. When the 3G signal goes to zero bar and the band has not auto change to 2G, at the same time my TD2 goes to standby, it will SOD in standby. But it won't SOD if its band has the chance to switch to 2G before going to sleep.

IMO, this kind of SOD is related to the radio which highly dependent on band switch signal. The phone will turn itself off if it receive no signal after a certain period of time (or related to the sleep mode timeout setting?), maybe to conserve it's battery life rather than keep on hunting.

I may be wrong on this but I have learned to accept that it is not the phone problem. One thing I realize that my WinM phones run hot compare to my SE Symbian Satio U1i. It is not the brand because my SE Xperia behave the same too.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] supreme_one333:
I have GAlarm v. 2.22 and it seems like I ocasionally get SOD too and I believe only overnight. I know its not a 3G problem because I have the UK TD2 and cannot use 3G in the U.S. Also I don't have a data plan. I have the Stock Rom 2.5, but if it is alarm clocks causing SOD, thats a really big problem since I use them to wake me up in the morning and when my phone is in SOD I oversleep. (yes I know I could buy an alarm clock, but I can't carry it with me everywhere like my phone)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] LarryLauLive:
I just upgraded my TD2 to the lastest radio and ROM version (Singapore) - it sucks!! I get a SOD in an almost predictable manner:

1. Reboot phone

2. Wait for (non)Sense to come up

3. press power button to standy by

4. count to 5, press power button - it comes on.

5. press power button again, wait 10 seconda

6. press power button - SOD!!

My other TD2 didn't have this problem, and it has the same s/w. I swapped the SIM cards and it still does that only in the problem phone.

Sigh - wasted half a day(10 hours)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Menjic:
I notice a litle diferent things so here you go maby some can put together all we notice and tel us all what is the real problem and how to fix it.

I have Touch HD but symptoms are same on all HTC SOD devices

I did folowing

1. Task29 - RUU that wipes all remaining data after this you stuck on smart mobility screen - device can not power up, and nothing else is displayed, just splash screen no rom version no raio version just splash it can stay for days on that :)

2. flashed custom rom, TOPIX

3. hard reset, hard reset, hard reset .....

4. set up device time and stufsynced my contacts and did not installed annything

Device work without sod for day maby.

Then when I change manila tabs order -> SOD

When I charge and unplug USB - > SOD

When I talk to someone, and recieve SMS and and pres power too fast like power on power of and power on again in 3 sec -> SOD

When I charge on PC USB screen dims not power of just dim, and Top LED is stuck on green if battery was 100% or orange if it was below 100% -> SOD

If I have SOD for any reason, it does not help to just reset device, to bring it on again I have to take out battery for at least 5-6 times.

But if I just push reset button and wait device would eventually power on after 10 min seatting dead noting happens, then I feel vibration but screen is black.

Until I pull battery out and put back few times 5-6.

Then device works without SOD for day or two depends on what I am doing with it :)

NOW I CAN NOT CHANGE SIM ! Here in Bosnia and Herzegovina we have 3 network providers but only 2 cover whole country but it is expensive to use other network when all people that I communicate with use one network :(

I could try copy my sim to blank new one, or request from network to give me new SIM with my old number.

Settings GSM-AUTO did not make any difference for me.

one time when I turn OFF manila and leave just winmo menu without anything on home screen - empty just status bar, I received inproc or whatever is called ERROR, which is said that have something whit connectors between motherboard and other tings in phone, so I disassembled it clean connectors with alcohol and assembled it and ERROR did disappeared but SOD stays :)

radio rom did not make difference.

I notice that SOD's are less frequent when battery is more than 50% charged, but this maybe just in my head :)

my WIFI is allways OFF.

I think that SODS is less frequent when I increase time for standby and time for run something while in standby in Advanced config.

Huh I think that is all from me, if I remember something I will post it.

Thanks in advance for any help.

And sorry on bad English.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Menjic:
One more interesting thing!!!

I did not read anywhere this, when I expirience SOD and constantly pressing power then home than power again, repeat that three steps few times, screen comes on and I have up side down picture of everything but not touch just lcd.

If anybody understand me. Touch reacts as normal orientation but lcd displays up side down picture - manila tabs are up but when I swipe finger down they react in reverse if I swipe to right tabs going left :)

Then I again press power button to go to standby and again to wake device and then it is normal everything works.

I repeated this 4 times.

This would mean that SOD is caused by graphics driver ???

Is anybody reading this ???
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
Try calibrating your G-Sensor for your screen issue.

Are you on a stock or custom ROM?

I do not have this issue on custom ROMs.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Menjic:
Device is Touch HD T8282 from Orange, bought in London if it means something.

Kwbr_Topix_3.6_Sense2.5_WM6.5_no_htcMsg

OS Version : 5.2.21901 (21901.5.0.92)

Manila version : 2.5.20121225.0

ROM version : kwbr topix 3.6 WWE

ROM date : 04/08/10

Radio version : 1.17.25.09

Protocol version : 52.69.25.37U
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Vladog1976:
SOD in Touch Diamond 2

I can see that you are discussing a lot of reasons for SOD.

Here is my case

I bough the phone with WM 6.1 When I used it with this ROM, I never experience SOD

Than I upgrade to WM 6.5 original HTC Rom for EAST EUROPE ROM version:2.16.479.1 and immediatelly the problems started. I have SOD at least once a day.

One and a Half month ago I upgraded again with the newest version from HTC

for EAST EUROPE ROM Version: 2.53.479.3 and the problem dissapears immediately. No SOD for one and a half month.

The conclusion for me is that only the ROM type and version is the reason for this problem.

I hope that will help for some of you to solve their problem.

Good luck to everybody.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Menjic:
Yes it is, almost always soft problem.

But if you do this:

hard reset,

task29,

factory shipped rom

hard reset

device should work and if it does not work after this it is not soft itis hard problem, it can be connectors on flex canle but it could be some tging more complicated like main bord flaw or crack or ...

I could not find solution for my device, it is like if i touch anything it sod's like if I flas, hard reset, hard reset, flash, hard reset ... Device work without sod, then I dissasemble it and reassemble an I have sod again.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Vladog1976:
I don't believe that all factory shipped roms are ok.

They also can have some bug inside.

Im my case official update WM 6.5 original HTC Rom for EAST EUROPE version:2.16.479.1 causes the SOD

Why don't you try the latest official version for UK market ?

Maybe it will work properly?
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Menjic:
I did, tryed orange rom first because my device came from orange after some time day or two SOD.

Then tryed unbranded wwe rom - same thing - SOD

Then tryed coocked romSSSSS about 5 or 6 diferent - same thing.

Best results I have with orange rom, but I tel you after few days I get SOD again.

So after all I can tel you that on my device it is some kind of hardware problem and I give up now.

And for all who want to try:

a.)If you think it could be soft problem, like if you started to have sod after some flash do this:

1. Task29,

2. Hard reset,

3. Task29,

4. Factory shipped rom,

5. leave it to start then hard reset and you are done.

b.) If you have problem after this, or if you have SOD after you drop device on floor it is 99.99% hardware problem.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Vladog1976:
I will give you another proposal I am not sure it will help, but if you want you can try it.

It seems in my case that the SOD came when my phone changes from 3G to GPRS and back. It is probably the radio rom issue.

As far as I saw you are in Bosznia-Hercegovina.

I am in Bulgaria and my phone works perfectly with the official ROM for the Chech HTC website.

Lets hope that your will work too.

If your phone is unlocked why don't you try to put the same rom Version: 2.53.479..

If that doesn't solve your problem than I am out of ideas!

Good luck.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] chipfork:
My TD2 cam with WM6.1 and I never experienced the SOD issue. When the WM6.5 ROM appeared on the HTC web site I downloaded and installed it, that's when the SOD problem started. I've since downloaded the latest ROM that appeared in March this year and the problem is still there.

I'm running ROM 2.53.405.5 (76952) WWE, Radio 4.49.25.91

Normally impatience gets the better of me and I end up taking off the back cover to reset the phone. However what I've found is that the phone will come back if I leave it long enough. It can be 5 mins or so and then the screen will come back on and the phone will be fine.

For me the problem happens a number of times during the day. The most annoying thing was the poor performance and lack of response of the phone with WM6.5, however that's improved now I've used Touch Tools to tweak the settings.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
The only time I have experienced SOD was when my radio switched freqs.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
As I have posted before I definetly got rid of the SOD on my Touch Diamond 2 (and Tytn II for that matter) by manually setting the phone band option to either GSM + AUTO or WCDMA + UMTS 2100.

The other solution is to switch to Android, I have my HTC Hero set to 3G or 2G in weak 3G areas set to change automatically and I do not have the SOD with this software/HTC phone.

I actually prefer the Android operating system as a Touch Screen OS the Windows Mobile 6.5 still relies on the legacy of Windows Mobile which is not neccesarily a good thing, the Android built for Touch from the ground up.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
I wonder if the SOD issue is caused from a mismatched Radio ROM to RIL.dll...

Chefs used to package them together on other devices but now they do not.

Without fail, when my phone is in standby and my frequencies switch, I get it.

Even though Andoid is a better OS, it is not an option on TD at this point, too many issues.

I'll try the band swich and see how it affects my data reception. Thanks.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] kralchev_i:
I think that SOD is software problem. Just open task manager, then menu->veiw->processes and look at services.exe. On my phone CPU is loaded up more than 90% and i don't know why?

When i put my phone at airplane mode, SOD never appear. Maybe phone os try to load some applications and overload cpu and that cause SOD.

After hard reset and keep running os without any intalled programs, everything works fine.

Maybe this is a third-party software compability issue.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Ciedric:
I found out to avoid a SOD. Somebody on this forum said to hit the power button, then the end key, power button, end key. Repeat this several times quickly. In no time your back at your lock screen (if you use s2u2)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Bruce Inman:
I'll give this a try next time. Thanks.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Ondrowicz:
I agree. When I bought my Diamond2 with WM6.5 I used it with disabled data (by NoData program) and everything was OK, the phone could run several weeks without restarting. Then I enabled the data for ICQ, mails etc. and SODs started immediately. I tried several things and nothing helped. Sometimes SODs happened during the night, sometimes during the day.

Then I read this forum and tried to switch the phone band option to GSM+AUTO (approx. 2 weeks ago). Since that, I have had no further experience with the SOD. I am convinced this thing helped because the only other thing I did was to switch the phone to airplane mode for every night since I dont like being disturbed by incoming messages, mails etc.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] Ciedric:
Have somebody tried this yet? It works fine :D
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] nlel:
Bearing in mind that you will miss calls when the phone is locked in Standby of Death the ability to get the phone out of it without a soft reset is not the cure.

If you get the Standby of Death you can try to set the phone band options to either GSM + AUTO or WCDMA + UMTS 2100 that has a fair chance of working, it worked for me and some others and is the first thing you should try.

If you still get it as some people have then you could try to change the sim or hard reset your phone and do not install anything that might cause it.

I knew it had nothing to do with what I had installed as I would get it with nothing installed after a hard reset with the phone band options set to AUTO + AUTO (ie 3G auto switch to 2G in poor 3G signal areas).

I am not saying it is the only cure but something that should def be tried it worked for me and I went on to use both my Tytn II and Touch Diamond 2 without further issue for many many months.

I now have a HTC Hero android phone and can leave that set to switch between 3G and 2G automatically without an SOD on this phone but the battery life suffers, there is no way to set 3G only on this phone just 2G only.