[JASJAR, XDA Exec, MDA Pro Software Upgrading] foxdie:
Hi all, I've just inherited an SPV M5000, this is currently locked to Orange (UK), I downloaded the upgrade tool and have used it successfully on Uni's in the past, but this time it won't work.

The bootloader ver reports itself as v2.01, so it's a G4 device. When I try and run the unlock tool I get the following error after I click the "Upgrade" button:

Interestingly, this tool doesn't list any previous radio / version numbers whatsoever but it still offers me the chance to upgrade.

These are the steps I try to get it to install:

1. Hold down the Backlight + Power button and press the reset button

2. "SERIAL" is displayed at the top of the screen with backlight off, "v2.01" at the bottom

3. I connect my Uni to my PC, "Serial" changes to "USB"

4. I run the MaUpgradeUt_noID.exe tool, it welcomes me yadda yadda, I click Next, it says "Checking the information on your device - Please wait"

5. About 10 seconds later, it comes back with the list of version numbers, what's installed, what's going to be installed etc, the only field that lists anything is the last one, "Radio Image Version", which it lists as 0.00.00

6. I click "Upgrade", the "Checking the information.." window pops up briefly, then I see the large upgrading progress bar

7. I see "Stage1: Upgrading Radio. Please wait ..." with an empty progress bar, this stays at 0% for about 60 seconds, and then I see the error above.

When I'm doing this, I"ve made sure the phone is turned on in Windows Mobile, and that there is no SIM card or SD card inserted.

here is my RUU.LOG from C:\

08:46:47:498 [msg] : Version : [2.11].
08:46:47:508 [msg] : Config Info : [857873],[1],[0],[0],[1],[0],[0],[1].
08:46:47:659 [msg] : MSystemFile Not Exist !
08:46:47:659 [msg] : CEFile Not Exist !
08:46:50:743 [msg] : Current Not in CE Mode or in CE Mode but ActiveSync Not Connected.
08:46:54:819 [msg] : Disconnect ActiveSync .... [2]
08:46:54:819 [msg] : Start Get Connect Port.
08:46:55:029 [msg] : Current in BL Mode. Open Port : [\\.\WCEUSBSH001] OK.
08:47:05:474 [msg] : Device BL VER : [2.01 ] [].
08:47:05:474 [err] : Device CID Error.
08:47:05:474 [msg] : Update Image. CE : [0], MSystem : [0], Radio : [1]
08:47:55:656 [msg] : Check Ac in BL mode. AC : [1]
08:47:57:158 [msg] : IsBL. BL : [1]
08:47:57:198 [msg] : =============================================
08:47:57:208 [msg] : START UpdateRadio !
08:48:04:709 [msg] : Check Radio Level 0 [704].
08:48:05:750 [msg] : RUpgrade 0 : 0 Start.
08:51:06:022 [err] : RWipe Data Error.
08:51:06:383 [err] : BL UpdateRadio Error.
08:51:06:383 [msg] : START UnInitialization !
08:51:06:393 [msg] : END UnInitialization !
08:51:06:403 [msg] : IsBL. BL : [1]

Steps I've also tried:

1. I've tried it with the original orange SIM card inside

2. I've tried it with my T-Mobile SIM card inside

3. I've tried running the tool when the M5000 is booted into Windows Mobile and sat at the Today screen

4. I've flashed Windows Mobile 6.5 to it with a separate updater, THIS UPDATED PERFECTLY FINE, so I know it's possible to flash my M5000, that the cable / drivers are all good etc..

5. I've also tried rebooting my PC

I'm starting to lose faith, please can someone advise?