yashsingh1/xdaforums huggingface dataset:
[Touch Pro2, Tilt 2 Windows Mobile General] toosas:
Ok, now when I tilt the screen of my touch pro2 up, it has a slight wobble (in the direction the screen tilts, not sideways). Is it normal for a tilt screen device to have this "freeplay" from new?
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
Hi All

I have the same problem. My screen wobbles too. min 5-7mm "freeplay".
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
See my post yesterday

http://xdaforums.com/showthread.php?t=524432

Just had blokey on from the company saying it was normal for the TP2. I must have had a good 4-5mm of play when it was tilted which seemed odd as my Kaiser was (and still is) totally solid with no play at tilt.

It would be really useful if people could post to say whether they have any 'freeplay' or not when tilted.

Thanks

John
[Touch Pro2, Tilt 2 Windows Mobile General] combat goofwing:
yes freeplay here about 10m i would say its very loose
[Touch Pro2, Tilt 2 Windows Mobile General] monx®:
even 10mm is super loose :D

i think becoz it use different mechanism.
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
Have logged a call with HTC supprt to get the definitive answer, to wobble or not to wobble. Will update this post when I get a reply
[Touch Pro2, Tilt 2 Windows Mobile General] xxnoelziexx:
Sent my unit back today and hope to get a replacement soon.

There was something seriously wrong with my unit.

See Pictures uploaded

http://www.noelsolutions.com/IMG_7673.JPG

http://www.noelsolutions.com/IMG_7675.JPG
[Touch Pro2, Tilt 2 Windows Mobile General] combat goofwing:
tiinking of sending mine back to be replaced not only does it wobble in tilt but with the keyboard closed if i holed the phone flat of my hand and put slight pressure on the top left corner the screen slide about up just on one side is this normel so the screen can look off set
[Touch Pro2, Tilt 2 Windows Mobile General] shingers5:
mine is loose but that is normal as you can't have the screen too rigid in tilt position. also its on hinges and that will have a part to play with the wobble. remember the screen is attached to the body by a ribbon which needs the screen to have that bit of play to take tension off the ribbon. when in tilt position look at the back of screen you will see the black ribbon. wobble the screen and you will see the kink in the ribbon when wobbling. now imagine having a really taut screen and the pressure that would be exerted on that ribbon. wobble is acceptable as it plays an important role! thats my opinion. i have a kaiser/tytn 2 and the screen is very wobbly and loose.
[Touch Pro2, Tilt 2 Windows Mobile General] beast0898:
I second that Shingers,

My Kaiser became very loose after about one year.

The Rhodium looks to have a much more robust design though and yes there should be some amount of free play.

Time will tell how good the redisgn of the tilt mechanism is though.

Cheers,

Beasty
[Touch Pro2, Tilt 2 Windows Mobile General] xxnoelziexx:
Yeah my partners one has same things as you mention but it does not look uneven like mine.

Here is my partners

http://www.noelsolutions.com/diamondpro2.JPG

Mine

http://www.noelsolutions.com/IMG_7678.JPG
[Touch Pro2, Tilt 2 Windows Mobile General] quarintus:
My Hermes has the same wobble since the first time I got it. 2,5 years later, it's still working great. Don't think it's a lot to worry about. or the people who don't have the wobble, it probably will be there in time.
[Touch Pro2, Tilt 2 Windows Mobile General] shingers5:
yeah yours defo looks like one of the hinges are loose. that needs to go back defo. might just need tightening but i'd request a replacement if i were you! good luck with that:D
[Touch Pro2, Tilt 2 Windows Mobile General] toosas:
thanks for the input guys,

John, let us know what's the official position on this. Apart from the wobble device is working fine so I decided to keep it, it's not a deal breaker for me - i operate it while flat anyway and it stays tilted when put on the desk.

The looseness is like, when you tilt it and shake back and forward slowly, it eventually goes down in 3 shakes. Using the touchscreen when tilted is impossible unless you have a finger behind it.

I don't know, all the reviews are praising the stiff tilting mechanism of TP2 and online videos show people applying a bit of pressure on the device to tilt the screen, mine is not like that, that's why I started the thread.

It did say it's the first batch here in UK on the MFDirect website, so could be an early flawed version.
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
Will do, still waiting to hear. Just think its a bit disapointing if this is a part of the design as (and I really don't want to take anything away from the brilliance of everything else about the phone & how much people, including me seem to love it) it makes it feel, well cheap.....which as you say was the opposite of the reviews the phone has got from everywhere else.

Maybe mine was a lot looser than others have experienced? maybe I'm just a fussy ba***rd, :rolleyes: don't know?

MPD won't replace it as they say it is normal, I'm waiting for it to come back then I'll send another email with a couple of snaps/video to HTC to get the definitive view. Will keep you up to date.
[Touch Pro2, Tilt 2 Windows Mobile General] babak:
And waht about this,it was a little hard for me to explain it corrctly,so i'v take a picture :(

is it normale ?

http://img38.imageshack.us/img38/4057/tp2a.jpg
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
yes i think it is. Its the part that slide's out and also can be tilted. That means that it isn't attached to the bottom of the device and i guess that is wat causes the problem. I also have that problem a bit.

When i slide the device out and NOT tilt it it looks perfectly straight, but when i tilt the screen it wobble's a bit but i guess thats normal to..
[Touch Pro2, Tilt 2 Windows Mobile General] dgh:
same problem ..... same wobble .... still i love it :)
[Touch Pro2, Tilt 2 Windows Mobile General] babak:
Thanks guys :) so i will love more my tp2 :D
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
The definitive view part 1

Hi all

HTC have replied to my first query. Posted below. Basically there should be no looseness/wobble. I'll speak to them and MPDirect and see what happens next.

'Thank you so much for contacting HTC Technical Support Team.

Regarding your request, kindly note that the symptom you stated (the screen when tilted was loose on its hinges and wobbled back and forth by a few milimetres ) is not a normal symptom. the Screen should be firmly in place.

For further assistance please don't hesitate to contact us on our hotline < 0845 890 0079 > or visit our website at www.htc.com .

Respects & Regards,

HTC Technical Support Team.
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
In other words, send your device back.. Hm what do you think, will htc replace the hole device?
[Touch Pro2, Tilt 2 Windows Mobile General] jklondon:
let us know what MPD say
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
sorry whats MPD? :confused:
[Touch Pro2, Tilt 2 Windows Mobile General] toosas:
mobile phones direct, a local dealer
[Touch Pro2, Tilt 2 Windows Mobile General] RacerX10:
my 2 year old kaiser has zero wobble. tight as a drum.
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
thanks toosas.
[Touch Pro2, Tilt 2 Windows Mobile General] pgamble:
Hi guys

It was a very difficult decision for me, but my TP2 went back and I decided not to get a replacement. It's a real shame, because aside from these mechanism issues, the device was perfect ... if you have a look at my comments in the threads you'll see how much I liked it.

The fact is that although some are saying that slide and tilt keyboards have give (both like that mentioned here and the bounce on the left side of the screen when it is closed) ... they shouldn't - and if you look below, you'll realise that even HTC won't give confidence that they will cover you if you have problems with it.

My TyTNII was purchased when they first came out and has been used everyday since as my main phone and PDA. It's old generation ... but I still love it ... a real workhorse .. the likes I've not seen since my iPAQ 2750.

Because of the slippery raised 'runners' down the side of the keyboard, there is absolutely no give at all when closed ... in addition it never had any wobble when tilted. The TP2 has no 'runners', just two tiny raised corners on the leading edges.

This is a tolerance issue at best and a design issue (my view) at worst.

What's more, I had a response from HTC Customer Service when I raised the question of the bounce and my concern that because the design puts all the load on the hinges all the devices will eventually suffer from play ... they told me I should either return it to the supplier or send it to them as soon as possible for repair because quote

'I have consulted with my senior colleagues and have the following to feedback to you - we are concerned that the loose keyboard machanism may, in time, become worse. This could lead to possible extra [unknown] damage to the device and could [possibly] classify it out of warranty. In terms of moving on, this is a hard case to comment on.'

Now ... given you all have loose mechanisms ... this should worry you. Basically ... if you return the device in the future with any damage resulting from the loose mechanism ... scratches, pulled ribbon etc ... they may not honour the warranty.

It was this last response that finally made me decide that I couldn't trust HTC with respect to keyboarded devices moving forward.

Many of these concerns are subjective, so you've all got to make up your own minds. If you're with Vodafone ... their warranty service is superb ... so I would worry ... but otherwise ...

I'm now waiting to see at the F1 or TG01.

Paul.
[Touch Pro2, Tilt 2 Windows Mobile General] stunno:
How can they say that damage caused to the device by an apparently known design fault will "possibly" invalidate your warranty? If anything it strengthens your case for a repair at some future time!

Incidentally, I have the bounce too when the device is closed
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
There is nothing to do about the wobbly screen i think.. its not even annoying, only if its REALLY loose but mine isn't "really", i can move it a bit but not to much.

Not sure if i should go back or keep this =\
[Touch Pro2, Tilt 2 Windows Mobile General] pgamble:
Hmm ... the other not so surprising thing is a delightful girl in customer service (genuinely very friendly) said that she had had calls from other customers with the same problem.

The written response (email) I got however said they had heard nothing. When I raised this contradiction ... all was rather ... confused ...

In practise ... if you're not bothered by the wobble or the bounce the devices will probably be fine. For me ... I never had the wobble ... but given the load on the hinge and the fact that it isn't supported when closed on the TP2, I expect it would have developed as will the bounce for most. The latter was a real irritation for me. I know others are not bothered. I just struggle to accept that sort of issue on a £500+ device ... particularly when the manufacturer doesn't seem to a. acknowledge it officially and b. approach warranties in a way I'd hope.

Some have said the bounce is also on the X1 ... which kind of rules out the X2 for me as the mechanism in the possibly fake pictures looks similar. I've been a keyboard device person for a long time ... but this could be the thing that sends me the other way ... I have the say, the TP2 on screen was pretty good ... and for lots of typing I still have a BT keyboard and mouse.

Paul.

Paul.
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
i dont think you can get a device that has ZERO of the problems mentioned here.. If the device is slided open and it isn't hanging over to a side, and if the screen isn't TO wobbly i think can be happy with your touch pro 2. Every device has some problems, just like the touch pro 1. I went back to the store 5 times with it and i always had something..
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
Is there anyone here on the forums that doesn't have a wobbly screen when its tilted up? just wondering, trying to make a decision if i'm going to take my phone back, mine wobble's a bit hehe.
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
@nipje: how much is a bit?
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
mine is wobbly for about 3 mm, maybe a bit more
[Touch Pro2, Tilt 2 Windows Mobile General] toosas:
well, this is what I've got from them:

and there is a video i sent them, you can compare too

http://rapidshare.com/files/244875456/wobble.avi
[Touch Pro2, Tilt 2 Windows Mobile General] cocoaju:
Just got my device today and I can 100% confirm there is NO WOBBLES.

With screen closed, tapping on the screen doesn't create and wobbles or feels like the screen sinks in or moves.

With the screen tilted, the screen feels stiff and steady. I even moved it back and forth. Nothing, stiff as a rod. It only moves when i move it quickly back and forth. I mean anything will move if you apply force to it.

So if you have a flimsy tilt screen. Take it back. If mine is stiff, so should yours.
[Touch Pro2, Tilt 2 Windows Mobile General] vardig:
Can you confirm where you got your TP2 Please....shop and site :D

Also what contract are you on ? :)
[Touch Pro2, Tilt 2 Windows Mobile General] cocoaju:
Don't know if it will help, but I got mine from Voda Phone Hong Kong, AKA Smartone-Voda.

Got an English version. I saw this thread before I got mine and was a worried. So I tested this out first when I got the phone.

Plan is $256 HKD for 1000mins, unlimited internet browsing and 100MB data transfer for all other stuff, like emails.

$4680 HKD for the phone.

The English version here also have Chinese capabilities (read and write) and a FM Radio. I tested it out and it's as clear as anything.
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
That looks exactly like mine! i think its normal.. a to tight tilt also isn't good, that results in defects (thats what HTC told me, they said it must be a little wobbly)
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
Thanks cocoaju. It's good to know that our expectations of what the device should be are actually the case.

Please could others confirm if they do not have wobble, very useful when arguing with suppliers. Cheers.

Following on from my earlier post I'm still waiting for the dealer who provided my phone to get back to me following the email from HTC support confirming there shouldn't be any wobble. Not surprised as they said all the models they checked it against had similar so it seems to be the dodgy early batch theory sounds right and I guess they'll have to go back to HTC to clear it up. Will chase them tomorrow and let you know the outcome.
[Touch Pro2, Tilt 2 Windows Mobile General] radiowc:
I think that is normal, mine the same too, it can't be too stiff.
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
well i just dont know what to believe.

If there is 1 person that Doesn't have a wobbly screen and a couple that do have a wobbly screen it doesn't meen that the screen that doesn't wobble is how it should be ..

HTC told me that its normal and that there HAS to be a wobble to prevent damage. If the screen is to tight it would damage vast they said.
[Touch Pro2, Tilt 2 Windows Mobile General] toosas:
Major confusion here, could be they've realized there is going to be lots of complaints and changed their tune. i've confronted them this time, waiting for a reply.
[Touch Pro2, Tilt 2 Windows Mobile General] Jacina:
Actually mine wobbles too. but complain? It stays stiff when I use my fingers/the magic pen. It only wobbles if I pull FORWARD, its stiff towards tha back... how exactly is that bad? It doesn't wobble in the direction you don't want it to wobble, it does have some looseness in the opposite direction, probably to stop you from damaging it by tilting too far and whatnot.

Like someone said, if 99 out of 100 ppl have wobble... its most likely designed like that o.O
[Touch Pro2, Tilt 2 Windows Mobile General] dr_s:
I received my TP2 only yesterday. And all night I have been confused whether this wobble is only in my set or is it normal. Spent £500 and and was unsatisfied, thinking might have to return and ask for replacement, but can't bare to part with this amazing device. However, after reading this thread, there is a bit of re-assurance as it seems normal to have wobble. Unless HTC says opposite and unless there are many people with phones without a wobble at all. So far there is only ONE person on this forum who said that he has no wobble ..... :confused:
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
Yeah indeed, mine also doesn't wobble to the back but only if i pull it forward and let it fall back again. But it also stays stiff when i use my stylus, exactly like your device! it isn't even annoying since it stays stiff when i use my finger / stylus. The wobble is there to prevent damage to the screen, it cant be completely stiff because that will damage it (htc's words and reaction to my question)

Dont worry its normal, there has to be a little wobble in it to prevent it from damaging
[Touch Pro2, Tilt 2 Windows Mobile General] dr_s:
Thanks for reassuring Nipje. :D
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
no problem.

Could people that have absolutely no wobble reply to this topic please, im curious how many more have a device that doesn't wobble at all
[Touch Pro2, Tilt 2 Windows Mobile General] sidedash:
Well, mine does wobble a little, but not too much.

But then, I dun have the tytn to make a comparison.

By far, I find it's stiff.
[Touch Pro2, Tilt 2 Windows Mobile General] toosas:
ok, now this is what they replied regarding the video posted above

I'm not gonna pursue it any further

what do you think?
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
What do you think about this movie. It's my TP2.

http://www.youtube.com/watch?v=I6A5v-DR1A8
[Touch Pro2, Tilt 2 Windows Mobile General] vardig:
Can anyone confirm where you are buying your TP2's please...??

Thanks :)
[Touch Pro2, Tilt 2 Windows Mobile General] cocoaju:
I think that from reading on this thread it is normal for a little wobble. I think there is threshold, some wobbles more than others. If you can stand it, then you should keep it, if it's gonna bother you, then change it. It will make you happier.
[Touch Pro2, Tilt 2 Windows Mobile General] dr_s:
This is same as mine. I guess this is normal considering 99% are replying with similar problem.
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
toosas - was the reply from the company who supplied the device or HTC support? I think it would be worth checking with HTC support as they were very clear with me that the screen should be firm at tilt (see previous post).

The company that supplied mine have just received a second batch and they have now agreed to exchnage mine for one of these.
[Touch Pro2, Tilt 2 Windows Mobile General] dr_s:
Would you confirm when you receive your replacement set whether screen wobbles at all or is it completely firm?
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
exactly the same as mine, its normal dont worry. A to stiff screen results into damage according to htc. If there is 1 person with a touch pro 2 that doesn't wobble it doesn't mean that that is how it should be.
[Touch Pro2, Tilt 2 Windows Mobile General] John Charles:
yep, hopefully have it by the weekend.

One way or another the whole thing seems very odd, there are several You Tube review/open the box videos with no evidence of looseness, htc support has said the screen should be tight and there are at least some members on this board without the issue.

Then again there are plenty of people with the issue which suggests it is a deliberate design feature. If so why no mention in any of the literature or some of the very detailed reviews of the device on the web? and was htc support simply wrong in its advice to me?
[Touch Pro2, Tilt 2 Windows Mobile General] jklondon:
not convinced this will be solved in a second or third batch if at all - would be good if HTC actually made a clear statement on this.
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
I went to the store today to look at a new model (second batch according to the seller) and it had exactly the same issue. After that i had contact with HTC and they had a demo model wich also had the same problem, and again the dude on the phone confirmed that it wasn't a issue and that there must be a little wobble to prevent it from damaging and that its completely normal...
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
Yep, it's very curious. OK.. the wobbly screen isn't realy a problem, but it's a shame for a €600+ device.
[Touch Pro2, Tilt 2 Windows Mobile General] jklondon:
looking at the mechanism in detail it would require a design change to stop this i.e. when you retracted it back something would have to pop-out to re-enforce the position...having said this I actually dont fold the device anymore when typing prefer it flat
[Touch Pro2, Tilt 2 Windows Mobile General] erus1982:
Hey, I think I have a problem with the screen when the keyboard it's open, it seems that the left mechanism opens a bit more than the right one, by ~1mm more, this causes the screen not being straight, it's not very noticeable but I notice. Could you check it out and tell if that's normal? Is this the common "wobble" or a new problem? Should I contact HTC?

http://img25.imageshack.us/i/cimg2506x.jpg/

http://img25.imageshack.us/i/cimg2508.jpg/

Thank you..
[Touch Pro2, Tilt 2 Windows Mobile General] quarintus:
I've seen this with more TP2's. But yours has it very little. I wouldn't worry. I have the same thing on my hermes (other phone ofcourse) but never had trouble. If you think you are going to be irritated about it, then let it get repaired. But I don't think this is a real problem
[Touch Pro2, Tilt 2 Windows Mobile General] cocoaju:
OK! I was doing most of my forum reading and replies through my TP2, so that is why I haven't seen your movie until today.

WOW! That is a lot of movement. I tried to replicate the same thing. My screen doesn't flop back down after I moved it. It stays at the same point where I lifted it.

I must say, it looks like the hinges are a bit loose. I know, it shouldn't be very stiff but it shouldn't be that loose either. I mean mine moves a tiny bit as you would expect it to.

I have taken a video to proof it. Take a look here!

If you can see my fingers (thumb) of my left hand, I had to hold on to my TP2 down pretty hard. They were turning white.

Hope this will help you fight your case against HTC and get a new one back.
[Touch Pro2, Tilt 2 Windows Mobile General] Nipje:
i just dont know how it should be according to htc...

HTC tells me that a to stiff tilt mechanism will damage the device and that is HAS to have a bobble in it to prevent it from damaging. Then most of the people here have the wobble "issue" and just a few have a very stuff mechanism. According to HTC that STIFF mechanism devices are the one's that are not right..

Dont know what to believe. In the meantime i have called more than 15 minute's with my phone so i cant swap it for a new one at the store i bought it -_- will have to send it to HTC if i want it to be checked out.
[Touch Pro2, Tilt 2 Windows Mobile General] cocoaju:
I believe that HTC is telling the truth. There should be some movements in order for the mechanism to work. Mine moves a tiny bit. But from the previous video, it is not just a wobble, it is floppy.
[Touch Pro2, Tilt 2 Windows Mobile General] timeslot:
Wow, very nice. Your phone isn't wobbly compared with my phone. OMG... :(
[Touch Pro2, Tilt 2 Windows Mobile General] erus1982:
We don't have an exclusive HTC distributor here in Cyprus, do you think a mobile technician could repair it? Or he would make it worse? :P I'll trust your opinion and I wont worry abt it though, it seems little to me also, but I'm a little irritated as I paid 500 pounds for this phone :)