yashsingh1/xdaforums huggingface dataset:
[Touch Diamond2, Pure General] ziko:
Two days ago is mine not "responding" to touch!!!

No damage, no force, nothing, Stayed always on my desk.

Simply not responding!

All functions are available, ringing, SMS...only the touchscreen.

Made contact with a few Ebaysellers from China and till this evening received 3 answers. From 6.61$ (shipping 30$ :eek:) to 58$+shipping. The last one is with the LCD in the package. He wont sell the digitizer separately.

To change the digitizer yourself is really not dificult, only 4 screws, that plastictool included in the package is needed for not scraching the frontcover.

Next week i am going in vacancies for 5 weeks :D

Hope the ordered digitizer is than in my PObox.

Will report and post the link to the cheapest one.
[Touch Diamond2, Pure General] Sqoerk:
Got mine back, as I told before...

repaired without costage for me. But in the report theres no hint WHAT exactly they have done. :mad:

So I'm selling my phone via ebay right now. :)
[Touch Diamond2, Pure General] coolape:
Sent mine back to carphone warehouse almost 2 weeks ago, phoned them up today and apparently HTC has exchanged the handset under warranty. So hopefully when it arrives there are no costs, and a different serial number to confirm exchange. Time will tell, and hopefully the touch screen wont go again.

Good luck to all of you who with this problem.
[Touch Diamond2, Pure General] alfabirdy:
same here...

I've never dropped my phone, never left it in hot space/direct sunlight for a long time, and max 3 times sat in my car with the phone in SIDE pocket....phone is never in back pocket ect..

touchscreen sometimes does not "untouch", it happens rarely but it does....I can "untouch" it with a flat touch of a thumb (large surface&gentle touch), but it is the same issue....

I'll return my phone tomorrow....they sad it will take up to 14 days....(phone is less than 1 month old)
[Touch Diamond2, Pure General] Sqoerk:
So sad to hear that such a great phone has such a damn problem :mad::mad::(
[Touch Diamond2, Pure General] trojans:
Few more threads w.r.t diamond1 and Touch HD

See if the replies in here can help you guys out.

http://xdaforums.com/showthread.php?t=439410&highlight=oily+stain

http://xdaforums.com/showthread.php?t=468840
[Touch Diamond2, Pure General] carlosmc:
same for me,... I have found this http://cgi.ebay.com/LCD-Screen-Digitizer-For-HTC-Touch-Diamond-2-II-T5353_W0QQitemZ170378229848QQcmdZViewItemQQptZPDA_Accessories?hash=item27ab557858&_trksid=p3286.c0.m14

is this one the exact part we need??? It's better than the 126 euros that htc ask for it...
[Touch Diamond2, Pure General] Sqoerk:
It seems so, but never forget that it could be quite tricky to change it. Here are some HTC Repair Manuals, but the TD2 isn't included jet. For the TD1 u need a few different screwdiver (torx etc) and a plastic case opener. Without this opener you'll probably destroy the case. Have a look here for the digitizer as well:

http://cnn.cn/shop/touch-diamond2-digitizer-p-6733.html
[Touch Diamond2, Pure General] nime:
my diamond 2 got the same problem.

but i'vne never applied excessive force & co

Sent mine to german HTC Support - they've told me its not a warranty repair.

But got it finally replaced on warranty cause my phone was just one month old.

Now,- about 2 1/2 Month after sending it in - my new Diamond 2 arrived. But it seems it will have dust under screen soon... ( Gap between Display & Frame )
[Touch Diamond2, Pure General] Lazy-eye:
just sended my TD2 back to htc a few days ago. Explained the problem (same as topic starter) and i also say some rainbow rings. I recieved a repair ticket from HTC and they're naming it: Newton Rings.

hopefully they will repair it under warrenty.

it will be returned in 10 days..

keep you updated
[Touch Diamond2, Pure General] tornado75:
today assistance center call me that diamond2 is arrived (after many calls do to HTC customer service..)

tomorrow i go back my phone i must pay 126€ , before i pay i want to see the phone i hope there isn't dust between digitizer and screeen
[Touch Diamond2, Pure General] Sqoerk:
Hopefully it doesn't come back, as it does at my device :(
[Touch Diamond2, Pure General] dick turpin:
i`v had this too sent it back an the phone engineer said it was condensation under the screen, the day it happened i had my painters overalls on and it was in my pants pocket, also it was an extremely hot day.. conclusion: condensation.
[Touch Diamond2, Pure General] tornado75:
you must pay?

the change the digitilizer or no?
[Touch Diamond2, Pure General] dick turpin:
no its a contract phone i also have insurance £5 a month so it was for nothing..

i always get insurance with my new phones now, i`v lost count of the amount of times i`v lost or broken my phone. if you`v actually bought it, its a definite must. depending on how long you`v had the phone they may fix for nothing and also you may still be able to get insurance for it. another thing, (dont know if i should day this) i`v known people to actually tell the phone companys they`ve lost ther phone when they havent, when its just a bit old an battered, and they`v been given a brand new phone. so believe me insurance is well worth the money!!

anyway good luck on getting it repaired for nothing:)

p.s when i say phone companys i mean the outlets like carphonewarehouse, phones4u etc. dont know were you got your phone but i`d ask for details bout insurance
[Touch Diamond2, Pure General] carlosmc:
so,... where's an manual for changing digitizer????
[Touch Diamond2, Pure General] dick turpin:
dont know my friend too technical for me lol:confused:
[Touch Diamond2, Pure General] carlosmc:
Wellllllllllllllllllllllllllllllllllllllllllllllllllllllll Bien Coño Bien!!!! What means, ok, i didn't think to do it, but i havr changed the digitizer and,.... it worksssss You only need this http://cgi.ebay.com/Touch-Screen-Di...ries?hash=item45ee48cf06&_trksid=p3286.c0.m14

and a bit of loctite,... or cianocrylate ... :D

It has took me one hour and save me 127 Euros,... :D:D:D
[Touch Diamond2, Pure General] thoken:
Hello carlosmc,

Did you have a guide or manual doing this? If yes, can you please post the link to it? Or if not, can you describe how exact you did that?

Just to make sure: with "loctite" or "cianocrylate" you mean http://en.wikipedia.org/wiki/Cyanoacrylate - super glue, right? ;)

Thanks in advance...
[Touch Diamond2, Pure General] cyron_at:
+1 also my touchscreen does not work any more :-(...Just looks like yours
[Touch Diamond2, Pure General] Sqoerk:
Found a "cheap" housing and touchscreen on ebay. Around 50€. Unfortunaly I have droped my phone and having some defects on my metal case. I think that whenever I will return it on warranty reason they'll tell me its bekause of this :mad: Simple conlution... na warranty for me any more :(
[Touch Diamond2, Pure General] HTC Touch Freak:
Wow. I wonder how your screens get like that. I've had mine for 6 months and nothing like that has happened. But there's only been a few reports on here of the screen sticking like that so it must be something going on whith Temp. Humidity, or it's cramed in your pockets and the screen is being pressed really hard.

IDK though but that must suck.
[Touch Diamond2, Pure General] shaevy:
have the same problem with my topaz..it does not untuch some times..

This almost only happens when im am using the stylus..I guess its because I use more pressure when I use the stylus.

The problem started in the summer and it had about 40°C..so I also think that is has something to do with heat and moist..

Til' now I havent sent back my Topaz for a repair, first of all I need it and second this problem it not that bad..everything is (almost) fime when using the finders only..

Does www.expansys.de or htc rapair this for free?..I hope so, because I have never ever had my topaz in my pocket with anything else..so the key-screen- break theory is no possibility in my case..
[Touch Diamond2, Pure General] n3m3s1s:
+1 same here

i had the same with my phone..

First i saw a oil stain fore 3 weeks after that i saw the liquid :(

id diden't untouch.

I contacted htc and the told me it was a know error i got a free repair.. :)

sorry fore my poor english ;)
[Touch Diamond2, Pure General] dlarge:
Funny they say it is a known problem now.. I had to send lots of letters to HTC Netherlands, and after that they told me to write to England (???) I told them this was the last HTC phone every that would enter my company, they decided to repair it...

Screen has been repaired now and works fine. Still think the screen is way too weak, specially when I compare it to my old Kaiser (TytnII).

Cheers
[Touch Diamond2, Pure General] Leetmu:
double post. sorry
[Touch Diamond2, Pure General] Leetmu:
My TD2 done the same thing on monday. I was jsut at the bus-stopm, texting when just a si finished the text, i look at the screen and their is this ugly ass blob there :( Exactly the same as ones posted here, i'm now about to reflash the radio, rom and HardSPL back to stock to send it back to HTC, through Carphone Warehouse. I'll get some pics before i send it back .

So tempting to sell it when i get it back and get an iPhone :s I'm 5 months into an 18 month contract, i dont want this to happen again when im out of warrenty.

EDIT: So i installed a stock Uk rom from the Wiki (second one from bottom of US/UK section on wiki, this one.) went fine, had aradio included too, awesome :) I then ran the Relocker for the SPL, now i'm bck on stock 1.33.

This'll do for warrently right? I've taken out my sim/memcard, and will box up tonight and take it in store in the next few days.
[Touch Diamond2, Pure General] Sqoerk:
remeber to remove ALL moving parts (backcover and stylus) before returning ur phone
[Touch Diamond2, Pure General] mrcol:
Add mine to the list. Its got a large patch of oil stain effect that covers two thirds of the screen. It still works ok but its on its way to its maker as we speak.

The screen is very fragile, i broke it in my trouser pocket and it was facing inwards so it cant have taken a knock. Not good enough imo, just not strong enough. If HTC refuse to fix it at least i have my insurance, maybe i should have gone down that route first. Looks like i might be without my phone for some time.
[Touch Diamond2, Pure General] dick turpin:
Same thing has jus happened to me.... for the 2ND!!!!!!!!!!! time in 8 months, had to wait 4 weeks to have my phone returned fixed lastime this happened.... not happy!!:mad::mad::mad:
[Touch Diamond2, Pure General] MattyPW:
Same thing happened to me! I noticed the oily stain after about 2 months of getting the phone, and then it started "sticking" like the first picture. Took it back to Carphone Warehouse and they sent it off for repair, which ended up going back to HTC for warranty repair. Got the phone back, and about a month later the oily stain is back but not as big as before!! Its been a few months now and its not started "sticking" again yet... but the stain is bloody annoying!

Think i might send it back again now.

Anyone know the warranty period on these phones? Is it 12 months or 24 months?
[Touch Diamond2, Pure General] dick turpin:
i got mine from e2save online which is part of carphone warehouse, didn you get the £5 a month insurance? if you did jus take it into the shop an they`l fix it for nothing. i jus gave them the handset and nothing else. mine too got sent off to htc, 4 weeks of waiting to get it back. here we go again!!
[Touch Diamond2, Pure General] dick turpin:
just thought i`d switch my phone on before taking my phone back to the shop tomorrow and the oily patch has disappeared, also the touch screen works perfect again. strange!! looks like i wont have to have my phone sent back to htc jus yet.:):):)
[Touch Diamond2, Pure General] mrcol:
Well HTC got my phone back to me in 6 days including a weekend.

They have changed the digitiser and the front metal surround.

Can't complain at that, i was expecting a giant bill so i am quite happy.

It looks as good as new again.:D
[Touch Diamond2, Pure General] viz1977:
HTC got my phone back to me in 3 weeks. They changed the digitiser and the front metal surround.

It looks as good as new again.
[Touch Diamond2, Pure General] Leetmu:
Gave my diamond2 to Carphone Warehouse last friday (6 days ago), awaiting a phone call from them. I reckon it'll be another couple of weeks before i get it back. In which case, im seriously thinking about selling for an iPhone. I can't afford for the screen to go after my warrenty runs out. :confused:
[Touch Diamond2, Pure General] dick turpin:
4 weeks it took for me to get mine back from carphonewarehouse, they are a joke!! didn even phone me to let me know it arrived back from htc. only me phoning up wondering what the hell has happened to my phone was i told it was in the shop. terrible customer services mate! wont get another phone from them again!

just had to put mine back in the shop for a 2nd repair on touch screen in 9 months, there`s another 4 weeks without my phone, not happy!!! asked if i could change phone for another because am on contract with them and werent happy with this device, maybe a hd2, they refused (was worth a try wasnt it! LOL)

anyway good luck getting your phone back, my advice would be, dont wait for them to phone you, you phone them every 4-5 days. god knows how long my phone was sitting in the shop waiting for me to pick it up because i only phoned 2 weeks after i gave them the phone, then on the 4th heading into the 5 week after i gave them the phone. quick phone call to let me know it was repaired would have been nice.:mad::mad::mad:
[Touch Diamond2, Pure General] Leetmu:
Thanks, i might ring them up this week.
[Touch Diamond2, Pure General] Niczo:
I'm interested in the theory behind this problem. I've only had my D2 for a day or so and I'd like to know exactly why this happens. I'm gonna try to find some reading material about touchscreens in general, their variations and how they are constructed ect. This problem is definately not limited to HTC devices, though some of their models may be unusually sensitive. I saw the same thing happen to a Nintendo DS, though it had taken quite a lot of beating before that.

I'll be back later if/when I find any useful information. If anyone can direct me to where I can find more information on this topic, I'd be very grateful. There must be someone in this forum who knows alla bout it, this is a forum of gadget lovers after all.
[Touch Diamond2, Pure General] Niczo:
I've just read a great many threads as well as some wikipedia articles, and it seems I'm getting somewhat closer to the truth about this problem. There seem to be two different theories behind this, both of which I believe are highly relevant, but in different cases.

1. Liquids

First of all, the appearance of liquid does not mean it is liquid. Optical effects can be very decieving. But with that being said, if a liquid gets in to the digitiser (by condensation for example) the touchscreen likely won't work properly, just as many unfortunate D2 users are describing here.

The question is, is the liquid a leak from within the screen or is it just condensation from an outside source? Everywhere I look, I get different answers. Some say there can be no liquid from within, or the LCD would be broken as well, and some say there are in fact layers of oil mysteriously hidden. Who knows? Most likely there is no answer, because of the wide range of design specs for such screens.

2. Warping and/or bad gluing

There are several protective laminates as well as two layers of conductive material in a resistive touchscreen (such as that on the D1 and D2). The layer between the laminate and one of the conductive films appears to be important in this case. Apparently, if you apply strong torque to the screen surface, or if pressure is applied on large parts of the screen for longer periods of time, a portion of the conductive film might actually "detach", due to warping and/or a poor glue job. This creates the "liquid bubble" many are seeing, and unfortunately, in the end it always leads to a broken digitiser as more and more of the film peels off (though not always initially).

There are only two ways of making sure this never happens , which is to never, ever rub your finger or any other item harder than necessary across the screen, and most importantly, to never apply pressure across major portions of the screen at once. Any tight pocket is an absolute no-go.

Naturally, any portable touchscreen device should have a fair degree of tolerance, but some apparently have less than others. The good news are that should it be a manufacturing error, you'll most likely see the bubble develop very soon after you get the phone and thus stand a higher chance of getting a replacement.
[Touch Diamond2, Pure General] dick turpin:
oh no had a call from the company i got my fone from, even though i have insurance htc have declared the warrenty void because of certain APPLICATIONS! on my fone. there demanding £70 to replace the touchscreen:mad: i made sure i flashed the new windows 6.5 from htc 1st but think i forgot to remove the hard SPL, jus a little warning to any1 who needs to send there phone back. make sure you remove this too, remember reading somewhere you have to reblock the phone. (or something to that nature)

i certainly wont be paying no £70, think its ridiculous as its nothing to do with software or ROMs why i put it in for repair. can see myself cancelling all direct debits for the contract they can keep the phone, got my eye`s on a hd2 anyways hehehe.

see you`s in the hd2 forums hehe
[Touch Diamond2, Pure General] EgorLev:
Semisolution

;)Some time ago I also got oil rainbow under the screen and within sometime it also began to not to untouch. The screen was looking just right as in the first post. But I managed to untouch it. What you should do is to push your screen with the big fingers with medium power at the top or at the bottom of the screen, and slide them towards the place where screen was stuck. You should feel like you move upper layer of the screen against lower layer. And your screen will untouch. At the moment I use my device almost in the normal way. Waiting for new digitizer from Ebay.
[Touch Diamond2, Pure General] ugur73:
Hi. i have same problems have can remove hdsl do i need that ?

how can i do warranty work ?
[Touch Diamond2, Pure General] Joker2206:
I am here with a same problem. I see many people didn't get warranty for that.

I still think it's manufacturer fault. I had few touch screen mobile phones and this is the first time I have HTC and it is broken...and the only one that actually got broken.

If they don't take it within warranty this is first and last time I bought HTC.

I know I don't do excesive pressure on the touch screen. Actually there is no need for that because I use stylus.
[Touch Diamond2, Pure General] coolape:
I had the same problem from them, I took out a contract from Mobiles.co.uk however the second time i returned the item to them their engineer said it was water damage.

I took it further, trading standards, in the end the CEO's office from Carphone warehouse contacted me personally, (long story short) they paid my insurance excess, and (after arguing with the insurance company about the Diamond 2 specs and the phones they were offering me), they gave in and replaced my Diamond 2 with the HD2.
[Touch Diamond2, Pure General] Joker2206:
Let's just get back to this topic for a moment.

I mentioned that my TD2 had this problem and was sent to service within warranty. Service is aware that this is manufacturers fault and warranty is accepted.

Now, I brought my phone 12.02.10 to service and they told me that repair will last for 2 or max. 3 weeks, but In my warranty is written that if they don't repair the phone within 15 days they must give me brand new phone.

I waited for a month and then called. They told me that they're not sure where is the phone and when it will arrive from service.

On 15th March I called them and asked for a new phone because my phone is still not repaired. First they refused, but after a while of arguing I sent a copy of warranty where it says limit is 15 days. They told me they'll call within few days.

Yesterday I received a call and they asked (because they don't have TD2 anymore in stock) am I willing to accept HD2 for replacement.

So, now I don't use anymore TD2 (which was actually my GF's phone) and got brand new HD2 for replacement. Now, I have 2 HD2's.... Actually me and my GF.

I am happy for 2 reasons: Got better phone (but that was luck) and my GF at last has moved from SE T610 to a great phone.
[Touch Diamond2, Pure General] Mad-Dog:
HEY

i've the same problem .

It's under warranty of HTC??

And in acquiring the parts mentioned here from EBAY...

How to dismantle the device to replace? Has a guide on the site?

:eek:
[Touch Diamond2, Pure General] cyberdroxxx:
My TD2 have the newton ring syndrome occupying at the center and lower 1/3, the result of frequently touched area. However all touchscreen function works very well so far. I am just a little worried after reading this thread since my warranty have long expired.:eek:
[Touch Diamond2, Pure General] jdwilson:
After all this time, interesting that no one with a PURE has encountered or posted about this issue (yet).
[Touch Diamond2, Pure General] Joker2206:
It has to be under warranty (if you have one), it's manufacturers fault.

How's that you don't have the warranty anymore ? It should last for 12 month and this phone was released in April 2009.

Except if you did something bad with phone (or flashed HSPL but it can be reversed).
[Touch Diamond2, Pure General] Desperado1987:
I haven´t bought my TD2 new. Just from someone else. And after a few months I also got this problem. Couldn´t do anything anymore. So I contacted HTC and they told me to send it. I had nothing to loose so I did.

2 weeks later I got it back with a new screen and everything. So it IS under their warranty. But now I´ve got this sh*t again:mad: sometimes my screen works and sometimes doesn´t. Thinking of sending it again. Do you get a new warranty after they fixed it or what?
[Touch Diamond2, Pure General] jmgar:
Same problem. Pure Rom.

The HTC serviche need two times to change free the digitizer.

I think is not a kitchen problem... maybe hardware.

Cheers
[Touch Diamond2, Pure General] speedyb:
I ahd the same problem...

I have 2 Touch Diamonds2

The first one has had a new screen twice due to a newton ring.

The second one once.

In the netherlands they switched repair center. Now my phone was picked up on wednesday an returned on friday (Both phones) both were returned with newer ROMS than available on the HTC Site...

Very good response.

I was in the store where I bought the phones and they advised me to replace the default screen protector from HTC with one from Brando. This screen protector is a bit thicker but calibrate the phone to get sensitivity back.

Because of the thickness the screen is better protected form presure indents, which cause the newton rings.

TS mentioned he has a leather case, those are known to put constant presure on the phone. I always have the phone in my pocket which does the same :-(

Hope this helps.

BTW in the NL this is a known problem... Just mention Newton Ring and they know what to do.
[Touch Diamond2, Pure General] alexandros71:
i had also this problem. I went to the local htc and in four days the device was ready without any charge. They changed the screen.

Unfortunately after one month i have again the same problem.
[Touch Diamond2, Pure General] Joker2206:
Not sure but If you got this same problem after phone got back from service, then I would blame service if it's only 2 weeks.

Do you use stylus ? I think this phone doesn't like finger usage...