[Touch Diamond2, Pure General] Gunzta:
I recieved mine yesterday. I'm on contract and upgrade day was yesterday.. :)

T-Mobile have been pushing to everyone that this phone will have a free upgrade to 6.5 when it becomes available in Sept/Oct. I never take that as gospel. I always make it a condition of the sale, and get it noted on my account. Then when someone in their infinite wisdom at TMobile decides to not let us have the upgrade for free, I can demand and always get a FULL refund.

Its quite a simple process really. We all know that most people do not have the required product knowledge to properly advise customers about these kinds of devices.

So I ring up, with a very specific question,(not techy or difficult in any way) in this case can you tell me about how the FREE windows mobile 6.5 upgrade will work.

Despite numerous calls on separate occasions, no representative of TMobile could tell me any details of this, in fact they couldn't even confirm that this was the case.

This is more than enough for me to "Kick off" to a disconnections/customer service manager. TMobile can't put it out on all the news sites about a free 6.5 upgrade and then when a customer asks for more details, not qualify or confirm the offer, let alone know that it exists. That is unacceptable behaviour.

I have had cause to take exception with TMobile about this in the past. When I bought my Ameo (5.0) I was tempted to buy now with the promise of a FREE upgrade to 6.0 in a few months time when it becomes available. More than few months pass, and after numerous calls.. I eventually learn that Tmobile are not doing the free upgrade. It took me a few phones calls, but I got a full and total refund of £400 odd over 7 months after I initially received the phone.

After emailing numerous news stories on lots of well known mobile sites about the so called FREE 6.5 upgrade to the disconnections dept, They finally acknowledged that this was a genuine offer (even though no one, not even anyone in their so called tech dept knew anything of this offer) and once again, I got the very nice man in Disconnections to make sure that this was documented in the notes on my account that a condition of me buying this is that a 6.5 upgrade is provided free.

Because of all the "hassle", I got the phone for £80. I'm on Flex 30 Web & Walk with 25% lifetime discount. They did not have any in stock, I asked him to check my local branch. He said if we don't have stock then the stores won't. I asked him to check anyway.

2 mins later he returned, and said in a stunned voice. "They have one !! only one !! , very surprised by that, I have reserved it for you."

I popped into my local store and picked it up about 20 mins later.

As you know the 1st 10000 customers get co-pilot for free.. This comes in the form of a 2GB card with Co-Pilot on it, pre installed and ready to run. No licence was included so I pop into my local store and get them to sort that for me. The card has about 400mb free out of the box.

Very happy with it so far (although like many I would prefer the HTC interface and not this nasty tmobile effort)... I am an expert user though and have already set about de-branding the phone and editing the registry to my liking.

I don't like the standard "sms sent" sound that Windows Mobile uses and while you can configure sound events to just about everything else, it always bemuses me why you can't change the default "sms sent" sound ???

The registry entry for this is in the normal location, and can quite easily be set to any sound file you desire. I need to spend some time reading other peoples adventures with this device before I post anymore...

Gunzta.