yashsingh1/xdaforums huggingface dataset:
[Touch Diamond2, Pure General] Gunzta:
Update on the T-Mobile Co-Pilot Offer for the 1st 10,000 customers.

So I rang Tmobile and explained that I had just received my new MDA Compact V and that I couldn't find my Free Co_Pilot Licence. After speaking with a number of different people in different department, none of whom knew anything about the offer, I eventually spoke with someone in their Philippines call centre who gave me the number for ALK and told me to ring them.

I rang ALK and spoke to a nice Frenchman who told me that they have "no idea" why Tmobile keep sending customers across to ring them because they have no involvement in the offer, its a TMobile offer, not ALK. He said he understood my frustrations and gave me a reference number to give to TMobile.

I rang Tmobile back, went through to customer services and kicked off. I don't know if everyone will have to go through the following process but its a very bad solution if this turns out to be the case.

After getting annoyed with the Philippines customer services, I am put on hold for a few mins. My Tmobile representative is called "Ace" today.. Yes as in Ace Venturer! When he returns I tell him I have been given a reference number which he takes and I ask him to log this on my account. He does this and then places me on hold again. He eventually returns and asks me to launch Co Pilot on the device and select obtain licence, this opens IE and surfs to the "choose your type of licence page"

He says is there a Free 18 month option. I tell him no, I only have 2 options.

1 : £5.99 UK and IRE

2 : £7.99 UK & Europe

This seems to stump Ace, as he places me back on hold for another few mins.

On his return, he asks me to read out my licence key to him !!! Now bear in mind this key is something like 64 characters long and is located as part of the url in your address bar of IE. You can only ever see about 16 characters at a time, and scrolling left and right to gain access to the rest of it is not exactly easy when you are speaking on the device aswell !!!

Also bear in mind the launguage barrier that exists between Fluent English and Philippines English, and you have the perfect scenario for a comedy **** up.

Seriously it took about 20 mins to read this 64 digit hash key out and get it read back to verify it while trying to overcome someone "trying" to speak English.

THEY CANNOT BE SERIOUS IF THEY EXPECT 10,000 PEOPLE TO DO THIS !!

anyway, after getting this far, I wasn't about to give up.. After eventually communicated the licence key to "Ace" correctly, he told me that I can go ahead and select the £7.99 option, and I will not get billed for this.

I asked him to confirm and clarify this several times, and I also got him to note all this down on my account just in case I suddenly get billed.

So I have my so called Free Co Pilot on my Compact V now.. Talk about hassle to get it though..
[Touch Diamond2, Pure General] mean-machine:
I received my Compact V in the morning. There is a card. Free Copilot for 7 days or a monthly offer for £5.99 or £7.99. I'm using TomTom a lot on my phones, but were willing to try CoPilot 7 as it seems to look nice. Not sure now whether I'll be bothered to go through such a process to get a month for free (I bet after a month I would discover I have been billed anyway).
[Touch Diamond2, Pure General] fatbrown:
I went through similar process to Gunzta.

but with out having to give the 64 character code!

Was told i could select either option and not be charged for it?

Sounded like a stange concept to me so also asked for note to be added to account as i fully expected the charge to appear on my bill.

Well yesterday my bill was printed so checked on line and to my surprise no charge!!!
[Touch Diamond2, Pure General] Spr1ngy:
I've just upgraded to the MDA Compact V and had a similar problem with Co-Pilot but then I noticed they had updated the website which clearly shows it comes with free use of Co-Pilot for 18 months...

http://www.t-mobile.co.uk/shop/mobile-phones/phones/pay-monthly/t-mobile/compact-v/overview/

After calling T-Mobile and the guy fumbling around for a while, he got me too active the European option (£7.99 per month) and applied a discount to my account so it was free.

I suspect the first few thousand handsets they have sold must have an older build of CoPilot software packaged with them.... hence the pay-per-month options.
[Touch Diamond2, Pure General] madferret:
I picked up my upgrade from my local store today. They had details of the deal I had agreed with CS, but I hadn't asked about Co-Pilot. They called their in-store centre who advised that there 'wasn't a Co-Pilot' add on.

The manager did find some small print in the latest brochure though that said the 18 month trial was for Combi or Flext contracts - I have an original WnW.

I think I'll try an email to CS with the licence number and see what response I get.
[Touch Diamond2, Pure General] phkrh:
I too was told it was OK to select the £7.99 European option. Then the T-Mobile system texted me a 4-digit number to be entered into the t-zones web site. This, on three goes, generated invalid number messages back, but after leaving the phone lying round untouched for a couple of hours I seemed to end up with a 30-day European-maps evaluation licence. The product key in the pk.txt file changed during this process. Am down to 29 days left now.

Anyone know if this is normal for a monthly subscription version of Copilot?

Anyone then know how to generate a Copilot ID account so Copilot Central can be used for programme updates, etc?

I don't have an 8-digit license number anywhere so don't seem able to actually activate the software on ALK's site.

Keith
[Touch Diamond2, Pure General] japester36:
I got mine last night from a t-mobile shop, in Staines, as tried to get my upgrade from the t-mobile website but got a mail saying it was Out Of Stock.

I rang the retentions department and they advised it was out of stock now until Friday 31st July. They suggested I ring around their stores and see if I could find one. First call found one over in Staines and they did the upgrade straight away.

Phone was free and the contract was Flext 25 & W&W for £23.40 per month (12 months) This was just a carry on from previous terms and my calling / texting is always within my allowance.

I haven't tried the Co-Pilot yet but it is there on the SD Card.

The handset is gorgeous. A big change from my Vario III and much lighter. Thought I would hate the interface but actually it's growing on me really quickly.

John
[Touch Diamond2, Pure General] madferret:
I got an email back telling me to accept the £7.99 option and now have the 30-day evaluation message. At least I have something in writing from T-Mo if it all goes pear shaped (cynic, nah!).

As an ex-TomTom user it takes a little getting used to the different menu options. So far, I'm a bit disappointed with the POI management and trying to do simple stuff like set up favourites from GPS positions.
[Touch Diamond2, Pure General] japester36:
Well, I have just activated my CoPilot and it was different to all your above experiences.

When I was offered the 7 Day or Sign Up option I chose the Sign Up and then was given only one option. 18 Month Free Subscription £0.00.

I selected this and then got another message to say my CoPilot was activated and needed restarting. Right enough, it is fully active now and no licensing question.

Hope this helps someone.

John
[Touch Diamond2, Pure General] pa49:
So what do you think of yours?

Hi all,

I picked up my Compact V on 15t July and have struggling with it ever since.

In a nutshell it's not usable as a serious top end phone at least not in it's current configuration.

Why?

The phone freezes for seconds at a time.

The battery life is appauling.

The BT radio is flaky and will cut out and leave voice use impossible (but will still stream Audio files)

The sensitivity of the phone receiver is very poor (I have returned to my Nokia E51 as this has way better signal capture)

The T-mobile ROM is a disaster.

SMS texting is like stepping back five years.

The WiFi refuses to hold on to connections (in fact it has stopped accessing my home network for the past three days)

Wdgets are a joke (money making idea? Because you have to pay for their use)

Opera cannot be uninstalled and the latest ersion reapplied.

Opening and closing apps will sometimes take many seconds.

Re-assigning start page in opera is always overridden by T-mobile favorites (which I detest)

Co-Pilot license missing (although I use Google maps instead but that's not the point)

No reinstall software included (format your mem card and you loose Co-Pilot)

And some more I probably forget.

I do like the form factor and build quality (nearly as good as the best Nokia?)

It's solid and doesn't creak.

The phone volume and clarity (when the signal allows) is excellent.

The touch screen is surprisingly responsive (which really is not a lot of good when the OS then has to play catch up most of the time)

I had similar issues with the Compact IV and it ended up on ebay and if we don't get a decent ROM that fixes the issues and makes this phone usable then the same fate awaits the Compact IV.

And before the comments I have had plenty of experience with Win Mobile and HTC originals and derivatives over the years.

Why do they have such a hard time in getting the package together which all results in half baked communications devices being released when they are most definately unsuitable for the real (or any other) world other than as techy play things?
[Touch Diamond2, Pure General] mean-machine:
When I got my compact V, I could only choose a monthly subscription in copilot. Tried today and to my surprise it showed only 18 months subscription for free. They must have finally updated their servers. Therefore, I would recommend everyone to check their copilot for upgrade before it's too late...
[Touch Diamond2, Pure General] madferret:
Sounds like you may have a duff phone. I have none of those problems.

No freezing, battery life is ok, wi-fi is solid on WPA-PSK to my Netgear router.

I agree about the widgets and have disabled the tab. Anyone know if it's possible to reinstate the standard TD2 Internet tab?

I've changed my home page in Opera to Google and it opens each time. I have changed the shortcut from the T-Mobile link to Program Files/OperaL.exe to avoid the stupid "Do you want to go online" message (Yes, that's why I pressed the button, D'oh!)

As for CoPilot, it's a free trial on the SD card, so formatting is will lose them won't it! Would have been good though to have had a warning in the box that they had done that. I only swapped my SD card then realised what was happening. At least you can copy the files to a bigger card to get more storage for other files.
[Touch Diamond2, Pure General] mean-machine:
I thought the widgets are free for use (apart from data). Am I wrong? When I was downloading them, it said they were free.
[Touch Diamond2, Pure General] BeeGee_Tokyo:
Strange, I got my Topaz from the internet and I am happy with it.

Try !Aman! ESSential ROM. Based on shipped ROM, not cranky WM6.5, very stable, fastest ROM in benchmark, but only in English.

All available radios have problems at the moment. I am using 4.47.25.13 and got the best results, other people have better results with different versions, check here.

No problems with my ROM.

PM me, I am in Japan and have a spare CD. Co-Pilot is useless here in Asia, so I can give it away.
[Touch Diamond2, Pure General] maxcherry:
After reading your post, I tried the service again and was able to activate my free 18 month subscription, :) ......allthough when tried this when I first got the handset last month the option was not available. I guess they have only recently activated the offer.

And the 50 pounds miminum tarrif rule must not apply as mine is only 30 per month.
[Touch Diamond2, Pure General] madferret:
Tried it and yes, I got the same offer. All it did though was give me another 30 day evaluation period and change the active maps from pan-EU to UK+Ireland. So does that mean the free offer is actually the £5.99 version despite what T-Mobile say?
[Touch Diamond2, Pure General] maxcherry:
Also just noticed that I now have a free 6 month subscription to F-Secure, when I first tried to click the icon a while ago all I would get was 'Page Cannot Be Displayed'
[Touch Diamond2, Pure General] mrbingo:
Tweaking the t-mobile settings

Hi All,

I have just got mine from T-Mobile today. I really like it except how T-Mobile have hobbled the device, especially the Opera browser. I am wondering whether anyone knows how to achieve these little tweaks without flashing the ROM? I don't want to do that yet in case I want to send it back within the seven-day grace period.

I want to:

Remove the nag - "Do you want to go on line?" when I click on the Internet soft key

I need it to remember my choice of homepage in Opera. I keep setting it as what I want, but whenever I close the programme it keeps re-opening with "t-mobile favourites". Grrr.

I would like to be able to set the soft-keys to my own choices. I can do this on my Vario III running WM6.1, but it seems not to be an option here

Any help on these things would be gratefully appreciated.

Many thanks,

Bingo :-)
[Touch Diamond2, Pure General] madferret:
I got rid of the annoying "So you want to go online" message by using Total Commander to create a shortcut to OperaL.exe (looks like Opera9.exe is the one with the nag message), put this in Windows/Start Menu/Programs then swapped the 'globe' icon for the Opera link.

Still shows the WnW icon when launching, but no nag! I have also been able to change my start page ok using the standard Opera menu.

Soft Keys have been moved to HKLM/Software/HTC/manila.

HomeLSK is the left softkey, HomeRSK is, errm, the right softkey.

If you know what you are doing, then Path, Text and Arguments should be self-explanatory (If you don't, then search on how to change WM soft keys for advice). I think I changed mine using DiamondTweak or something similar.
[Touch Diamond2, Pure General] mrbingo:
Thanks a lot for that mate. I'll get tweaking!
[Touch Diamond2, Pure General] phkrh:
Just to say that I have come off the line to the T-Mob loyalty people - wanted an entry in my file in case there is any billing or loss of access to CoPilot in another 21 days time [as my 'evaluation' ticks down]. The 18-month free *£7.99* option was confirmed to me two or three times during the conversation.
[Touch Diamond2, Pure General] madferret:
It's good to share this type of info! I've emailed ALK to see if they will reinstate the pan-EU maps (not that I need them, but hey, it's free). I know T-Mo have set up the deal, but the CoPilot registration page is definitely on the ALK servers.
[Touch Diamond2, Pure General] dodgyc:
Just activated my Co-Pilot sub today, clicking the '£0.00 18 Month' option, but still got the "Evaluation (30 Days Left)" Dialog under the Licensing section in CoPilot. Please update us in 21 days so that we can be prepared for any activation issues!

I read that similar evaluation issues are popping up on the Android version of CoPilot, and some ALK Rep mentioned that the program should 'register' itself properly within the 30 day evaluation or even afterwards. I'll wait and see...
[Touch Diamond2, Pure General] pa49:
What a difference a day makes!

Well make that a week or two + a lot of sleepless nights ( dramatic exageration! ) + a lot of frustration, swearing, tearing out of hair and other rituals associated with the ownership of T-mobile brande HTC equipment.

Let me explain -

Original T-mobile Compact V obtained, as I said previously, on 15th July!

And I was totally underwhelmed.

Original ROM: 1.39.479.1

Original Radio: 3.43.25.19

And, yes, it had the nasty T-mobile branding and ROM and software 'tweaks'.

So what happened?

I HardSPL'd it ripped the awful T-mobile guts out of it and re-flashed with -

Fresh ROM: TESS_V1.6 WWE

Fresh Radio 4.47.25.01

WOW UNLEASH THE BEAST!!!!!!!!!!!!!!

It's now fast, doesn't freeze, everything works well and the sensitivity has improved to the point where this thing is now usable in a serious way.

I like it a lot and I can only say-

Why the hell did T-mobile go to such lengths to ruin such a good piece of equipment?

They must be crazy, dumb, both or just don't care about their customers.

Now all I need is a SIM unlocker so I can use a 3 SIM and get free Skype for life!

HTC, I take back all I said about your product and can only endorse it most highly in every regard!
[Touch Diamond2, Pure General] mrbingo:
@pa49 - Does the free CoPilot still work on the new ROM?
[Touch Diamond2, Pure General] pa49:
Hey bingo

I don't have it to try cos I formatted my memory card before I knew the app was on the card. However, a good member is sending me an original CD ( which we don't get ) and I'll try it when received. Google maps works fine.
[Touch Diamond2, Pure General] madferret:
Won't the CD version have a different product code/licence key to the T-mo version?

I tried seeing if the HTC maps would give me back the full EU maps but I can't get them to register. I don't think it's the data on the SD card. it's the stuff that is pre-installed on the phone. No time just now to look into this too closely, though TBH I'm happy enough with the UK package as it is.
[Touch Diamond2, Pure General] maxcherry:
Can someone confirm it was Co-Pilot 7 or Co-Pilot 8 that came pre installed?

Ive flashed my phone, so have lost the programme, but am trying to see if I can get it back through reinstalling the trial and then revalidating my licence.

V8 has just been released, can someone confirm its V7 that came preinstalled on their handset.

Also, when t-mobile release a new rom, people will struggle.

I did a factory reset and lost my 18 month free subscription, yet was given a 30 day trial??

However, when I flashed I obviously lost it all.:(
[Touch Diamond2, Pure General] phkrh:
Mine came with CoPilot 7 - version 7.8.0.247
[Touch Diamond2, Pure General] japester36:
Mine too as above, CoPilot 7.

Used the Traffic successfully yesterday. Saved me 1 hour travelling on the M3!

John
[Touch Diamond2, Pure General] phkrh:
Just to say that my licensing has rolled over. After getting down to 1 day left it then cycled back up to saying I had 30 days left of my evaluation, so looks like the monthly subscription system does work!
[Touch Diamond2, Pure General] eepyaich:
Sadly, the same can't be said for my wife's co-pilot license. It too got down to 1 day, then tonight I try to run co-pilot and it simply tells me that it has expired and I should buy a new subscription in order to get an activation key.

Grrr - coupled with the fact that t-mobile didn't sign my wife onto the £5 unlimitted internet option we'd ordered (so she has a load of excess internet charges in her first bill), means we're looking forward to a great chat with the customer service reps in the morning.

Joy!
[Touch Diamond2, Pure General] aiwama:
Does ANYBODY on this earth know where can I watch an MDA Compact V video on the Net!? The phone's been out for a while but nobody did an unboxing video on YouTube or on any of the tech websites. Just would like to see the MDA Compact V in action (tabs, colours, etc). I'll have to wait until December for an upgrade but haven't made my mind up about keeping the T-Mobile theme (even though, thank goodness, there is less pink than it had on the MDA Compact IV) or going for a proper HTC Rom.
[Touch Diamond, MDA Compact IV General] poppey:
hi all,

please can someone point me where I can find the latest oficial rom in portuguese ( Portugal ) rom?

I cannot download it from the oficial site since my Diamond was bought in Spain.

I have tried the wiki but with no luck.

thanks in advance for your help.
[Touch Diamond, MDA Compact IV General] pmachado99:
Hi, go to HTC official site, select support and htc diamond. When request your serial use this one ht838gn28023.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] evolution8:
Solutions???
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] DaBountyHunter:
Emails or text messages? I get sounds when I receive a text but not for emails. I haven't looked yet but I'm guessing there's an option to setup a sound for that event.
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] evolution8:
text messages
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] DaBountyHunter:
Make sure you got sounds and notifications turned on.

Settings > Sound > Advanced (soft key) > Sound tab

I got the programs and Notifications boxes ticked.

Under Notifications Tab choose from the event drop down list and choose Messaging: New Text Message. Tick the box that says Play Sound then choose something you want.

That should sort you out :)
[Touch Diamond2, Pure Q&A, Help & Troubleshooting] evolution8:
hard reset solve everything :)
[Mogul, XV6800 ROM Development] miodek1:
I tried the methods described in the forums to unlock the gps on my vx6800 , but i have no luck at all. Still not finding satellites in google maps and live. Rom 3.57.605 radio3.37.75 rpi 2.03_002 . Does anyone know how to solve this issue?Also how to remove vahalla gps manually from my device? I hope someone can help. Thanks in advance.
[Mogul, XV6800 ROM Development] PRBajista:
I'm no expert by any means but I have my Titan (xv6800 for Verizon) unlocked and GPS working fine. The difference I see from yours is your radio. I have radio 3.42.50. If I am not mistaken this is the current recommended radio for GPS capability. You also should install the GC Verizon aGPS cab to prime the GPS. The cab just uses your internet connection to find the current locations of the satellites which provides a 5-15 second lock in most cases. Ill attach the cab so you can install it. Also make sure that Google maps is manually set to use "com 4" and a baud rate of "4800". As far as the "Live" and "Valhalla" problem, I'm not sure because I haven't used either one. Also before you install that radio, make sure your rom is compatible with that radio. Again I am in no means an expert, just a student learning from these forums. Hope this helps.

PRBajista 9::cool:
[Mogul, XV6800 ROM Development] drewcam888:
Do not install the above cab. Look here in the last ten pages for the new cab since verizon is messing with the gps settings. It is in serfboreds signature.

http://xdaforums.com/showthread.php?t=424387

Also try to use htc gps tool or gps viewer to verify that the gps is seeing satellites.
[Touch HD Themes and Apps] sonydesouza:
Hey ALL,

I have a lil question, can i listen music with windows media into the start page when my phone is in standby mode ???

Any cab ??? Registry's modification ??? Another way to do that ???

Thanks :)
[Touch HD Themes and Apps] tikejhya:
what??

ofcourse man ... only if u are in loudspeaker u cant do that but i am able to do with headphone ofcourse but not in loudspeaker i mean phone speaker..
[Touch HD Themes and Apps] sonydesouza:
I can't listen music with windows media on titanium startpage when my HD is in a standby mode...
[Touch HD Themes and Apps] Wiggz:
Any fix for this as I have the same problem