yashsingh1/xdaforums huggingface dataset:
[Touch HD General] sevensheaven:
that realy sucks...here in holland i have T-Mobile web and talk plus with 1mbit internet..and the use also fair use polici and here that means that i have to use 10 time more then most people use....and when i get over that the bring back the speed to 348 kb what is still nice for streaming.

I stream movies from my computer at home,but never..ever the warned me and the speed is still the same..so no complaining here..

Regards stef
[Touch HD General] Neville.Holland:
I've just got the HD and with o2 I was quite specific in my questioning about the "unlimited web bolt on". They stated that the bolt on was really unlimited but if they felt that I was abusing the fair use policy then they would get in touch with me..... Haven't had a problem yet, and my last bill was under £10....
[Touch HD General] derekcfoley:
Threaten them with cancelling your contract. Tell them you'd rather be on T-Mobile's Web'n'Walk tariff, which is is a £7.50 flat rate on top of the normal talk tariff for unlimited data (check the details). I've had this tariff for almost a year and never had any bill shocks, and I use my device for a lot of web-surfing.
[Touch HD General] superste2201:
would of been the sales person's fault lying to you abit to get a sale, if your in contract they wont really help you as there protected by there own terms and conditions which you would have agreed to. I always use Wi-fi with mine and my bills always just £10 with 200mins and unlimited texts
[Touch HD General] m.r.davies:
I'm on the 500 mb pack.

got told I would get a text if I go over when I took out contract
[Touch HD General] jez.stix:
Hello

Tell orange there is no such thing as Fair usage policies as it’s in possible to determine fair use. They say 500mb where as I would say unlimited because in my mind that’s fair usage. I went with o2 as there internet use on my contract is unlimited.
[Touch HD General] amireshan:
I think Orange is just a pain at the back about their fair useage policy. I am thinking to move to T-Mobile soon. Better deal than thir Sh*t 500mb F.U. Policy. I was billied £65 :eek: for over useage data. Mugger :mad:
[Touch HD General] Budadank:
I know this doesn't help the OP much, but something I've just done is to call O2 to clarify their position on unlimited Data usage and FUPs. I have the Unlimited web bolt on which has a stated FUP of 200MB, however last bill month I managed to use 800MB as I got a bit carried away with my new toy. Having had no warning and no extra charges on my bill this month I counted myself lucky and got clarification.

O2's customer service person was happy to say as long as I'm not downloading anything illegal or questionable I'm free to use it as much as I like, ignoring the FUP. So internet radio, youtube, downloading large files and the like is fine. What she did say was that using my phone as a modem will incur charges. Not sure if this is "tethering" / internet sharing, or actually dialling up using my phone, which I already know not to do. (Can they tell whether you've used it tethered to your PC or not?) She also told me to note her name, time and date of the call, as it is recorded and I can use it as evidence to support my case should I ever need to.
[Touch HD General] jez.stix:
Good old o2 been with them for some years and they have not let me down unlike Orange Vodafone cell net and 3. Yep given them all a try over the years and I always come back to o2. I won’t deny that I have had some issues but that are little ones and have always been resolved. Never tried t-mobile but then they never had a good contract package than can compete. I know I am now rambling on so I will not shut up. Jez
[Touch HD General] kjs30:
over usage charges

Orange are not very good when it comes to the data bundle, 500mb seems a lot but is not when I purchased my Touch HD I was told I could not go over the bundle as I would get a text telling me I had reached my limit. or so the sales consultant said I would.

Was a bit shocked when a bill for £542 landed on my door mat, I called orange customer service who said it was my responsibility not to go over, ( I was using as a modem to laptop some of the time) which I do partly accepted but Jesus orange try dropping your prices a bit on over use charges 98P for every mb over your limit.

Love the phone itself thou.
[Touch HD General] Acky:
Hey guys, I'm on Orange but I don't use any XXXmb per month data plans, I have the £5 a month evening and weekend package which I think is great and I highly recommend it, you can use your data connections on your phone or use it as a modem as much as you want but the only drawback is that it's 7pm - 7am weekdays and 7pm Friday to 7am Monday (weekends) but I don't mind waiting until 7pm to use the internet on my phone, or if somethings urgent then I'll just use the computer.

Regarding Orange as a company, they are going down in my books and a bit further from just reading this thread, I've never had any real big trouble or problems with them, the highest bill I got was around £130 about 3-4 month into the contract, but this was totally my own fault and I knew it was coming because I got a Sony Ericsson K810i, found out you get applications onto it, then found and used Opera Mini alot, after that bill I then got the £5 a month data package and when I phoned up for it I got the first two months free which was great.

I'm now still on Orange and I upgraded in Feburary from the Sony Ericsson to the lovely Touch HD, but annoyingly I had to start a new contract and have a new number, I saw the HD on the Carphone Warehouse website and saw that I could get it on Orange and the same tariff as mine, which I thought was brilliant, so I phoned up just to ask if I could get the phone if I went to the shop but the guy said no, it's just an online offer and said they are in stock and if I'd like one, so I said yes and went through everything but then he said if I want to keep my number then I would have to pay some charge of £90 but if I just end my contract and start a new one then it's free so I obviously did this as I'm not too fussed about changing my number and don't fancy paying £90 to keep it, so that was all fine and I got the phone etc and love it but a few days later I got a welcome call from Orange and she asked for a few details and I said they should already have them because I've been with them for so long, all I did was change my number and I explained to her what I did with Carphone Warehouse etc but then she said I didn't really need to do all that and there shouldn't have been any charge, she said I just needed to phone Orange for a PAC code! Now by this point I couldn't go back and do that so it was done now but I was a little annoyed at the guy who sold me the phone, I think it was so he got a fresh sale really! :mad:

Anyways I think I will definatley be changing over to O2 once this contract ends, mainly because they have generally better deals and the bolt on packages are good but since reading a post in this thread I'm going to find out about their data bolt on, also my mate works for O2 and can get a discount on the bills, the only problem I will have is finding a HTC device on O2, saying that if Orange have one I will probably get it regardless! I suppose I could get a sim only contract on O2 and stick with the Touch HD!

Original poster, good luck with your case!

Sorry for the essay people!
[Touch HD General] pLUSpISTOL:
I've just shelled out £350+ on my data bills so don't sweat it ;) haha
[Touch HD General] gmatharu12:
Alright here goes, Updates for everyone from the thread starter.

I've been speaking to Orange, unfortunately not getting much place but I spoke to a very helpful lady a few days ago and I just started by paying for my bill because I didn't want to run into credit rating issues down the line. So after I had paid for the bill, she asked if I needed any more help, thought I'd give it another shot, so I started asking about how could I re-call a conversation I had with a Orange Representative when I bought my phone, she told me that she would try to find out more and the Supervisor at the time told her it would be next to impossible, she was then eager to find out what happened.

So I explained to the lady and offered me more Good will gestures, because to be fair its not my fault and this shouldn't of happened. So anyway I was offered extra minutes for 12 months, and the internet bundle to be free for remaining of my contract, I felt this this would over time make up for the costs that I've had to pay as a result of this miscommunication.

I have still yet to check if any of these changes have been applied to my Account, but on my online "My Account", the changes have NOT been reflected yet, its been about 3/4 days, fair enough. But on Thursday, I called up to ask how much MBs I have used, and the lady told me none (Yes, I have this recorded now). This is shocking considering my account renews on the 24th and I phoned up on the 21st, and she said I've used no Megabytes. She was really convinced the system was correct and so I got her to confirm it one more time and then I said I'll phone back later. I haven't had time to find out whats happened with this so far, but clearly that is terrible, they can't give me my current MBs usage, and trust me 3 days before my month renewal, I definitly have used at least a single MB!

Thanks everyone for their input into this thread. Keep us all updated with your experiences. Cheers again. Will post again shortly regarding this matter and if my account DID have those good will gestures applied in the end!

Thanks.

Gurminder.
[Touch HD General] Witchfinder:
You can get it on O2 via http://www.mobiles.co.uk and a few other sites.

If you go via topcashback.co.uk you can get £40 cashback on a contract phone from them.

I got mine on a £30 a month deal with unlimited texts. Phoned up customer service today and asked them to swap my unlimited texts bolt on for unlimited web.

Incidentally, to the original poster, it might be worth speaking to the office of fair trading to see if they really can charge you all that. A contract has to be fair and reasonable, and I don't think anyone would resonably expect a mobile bill as big as you've had.

http://www.consumerdirect.gov.uk/
[Touch HD General] Acky:
Thanks mate but I've got the phone on Orange, what I meant is that when my current contract is up for renewal (July 2010) I will be thinking of switching to O2, I'm just going to hope that there will be a good deal for a future HTC device on O2. :)
[Touch HD General] Witchfinder:
When's the Touch Pro2 out? That looks fantastic.
[Touch HD General] BazzerBazzer:
Orange and plans. At present they have been good.

History: Bought TytnII 18mths ago free on Panther £45 for 18mths.

After 6mths they set me a text saying because of their Fair usage policy they were reducing my bill by £15 for next 6mths. Then after 12mths it was reduced by £15.So in March this year I was on Dolphin 15 promo.

They then started sending me text saying I could upgade my phone because of the 18mth contract was up. I did not respond because I was happy with what I had TytnII £15mth.

But then 5 weeks ago they phoned me and offered me a Touch HD free and because I told the Guy on the phone they did not offer internet. They gave it me unlimmited internet all for the same as I was on £15.

The phone came within 24hours.

Had my first bill.£17. Its Dolphin 15promo with unlimitted mobile internet.

So at present I have no complaints. But I will look into usage limit in the small print. PS sold TytnII in Cex shop for £165 cash A condition.
[Touch HD General] pori:
I have the 1gb surf package in sweden. My problem is that i can't find the option where you see how mane mb you've been surfing for.

Is this option available on the Touch HD? I know that my nokia and many other phones has this option.
[Touch HD General] gmatharu12:
UPDATE! (15th December)

I received a refund for roughly £190 today, it has gone straight to my Orange account. Absolutely shocking, I was convinced I have received this as a mistake and gave them a call, and they have confirmed (with recording the call as well) it is not a mistake and will not be removed from my Account. Fantastic! I think Orange have changed their Terms and Conditions a bit too on the 500MB fair usage policy.

Thanks everyone for their input!
[Touch HD General] Budadank:
Wow, that took some time to get sorted! Glad it all ended well for you.

It still doesn't change my oppinion of Orange, though. Their CS was shocking when I was with them and this saga goes to show how out of touch they are with the market in which they are trying to compete.

Use the £200 to buy out of your Orange contract and go to O2! ;)
[Touch HD General] Bhavzs:
Orange data bill

Hi all...

I have similar problem with orange regarding data bill, Orange say that I have used 466 MB in first month and charged me £1300 for that. I got Business Solo35. I have 3 Phones (Blackberry Bold, Blackberry Curve & HTC Touch HD) under 1 Business contract, now the issue is Dealer who sold us this contract told us that we have free internet data on all 3 phones but later it turn out to be that only blackberry got free data package known as BIS. Asked dealer (Groove communications) about it and he said it must be misunderstanding he will sort it out, but now after 7 months Orange barred all my phones and they cant do any thing about it unless I pay the balance amount.

Hey read some were that they cant charge more then £1.50 a day or some thing like that is it right.

Thanks
[Touch HD General] dave_024:
There is a solution to problems with orange

Hi there

I have had major problems with Orange before and everyones right the customer services is a joke i spent 3 weeks and numerous hours on the phone to them all with no joy so after a bit of digging online i found an email address for the Executive Office at orange who deal especially with problems so i emailed them a detailed letter of all the problems ive had and within a few days they rang me back and resolved everything and compensated me aswell so from now on if customer services cant sort my problem out i email them and it gets sorted

PLEASE BE AWARE THAT YOU HAVE TO TRY CUSTOMER SERVICES FIRST BEFORE GOING DOWN THIS ROUTE AND ALSO THIS EMAIL ADDRESS ISNT SUPPOSED TO BE AVAILABLETO CUSTOMERS UNLESS GIVEN OUT BY ORANGE BUT IT STILL WORKS THE EMAIL ADRESS IS executive.office@orange.co.uk

Hope this helps everyone on Orange

Regards

Dave
[Touch HD General] root:
And I am paying 10€ extra (4€ is subscription) per month to have unlimited umts data transfer. That is in Slovenia, ex. Yugoslavia, dear members of developed world :D :D :D

(sorry i couldnt help myself, i just got turned down by some uk shop "we are not sending outside of EU"... failed at geography but anyway... :D :D)
[Tilt, TyTN II, MDA Vario III General] melboypnoy:
pleease heelp!

ugh. so i downloaded tf 3d yesterday.. now my phone is freaking out. the display wont turn off whenever i press the power button, no matter what i would do. when the phone goes into s2u2 mode, the screen wont turn off, but just blinks like an idiot.

and then the photo viewer, and the music player for the tf3d dont work at all.

help any1?

i thought tf3d would be a nice add on... but right now its just pissing me off like nuts.
[Tilt, TyTN II, MDA Vario III General] splayer7:
You apparently did not read any of the tf3d thread. They are working on porting it. It is almost done, but there is power issues. Read up before you post.
[Windows Mobile Development and Hacking General] mfrazzz:
Hi all,

If this has been discussed elsewhere, please point me to the link as I've been searching and haven't turned this up yet...

So I've started playing with footprints and have pics and comments and all saved on my phone (I'm running Hyperdragon IV IOLITE on my Tilt (Kaiser)). So now I'm looking to switch roms, but don't want to lose my footprints data. Is there an easy way to save this data, then restore it on the new rom? I haven't made any tweaks, so I believe this is all stored on the phones memory and not on the storage card right now.

Thanks for any help / tips on doing this. Would love to see this get added to something like PIM Backup or similar.
[Windows Mobile Development and Hacking General] dancer_69:
In \Application Data\HTC folder there is a folder HTCFootprint. There are the images and sounds of footprints and a file footprint.vol that I think that stores the GPS coordinates and text infos. So you need to this folder.
[Windows Mobile Development and Hacking General] nir36:
You should know that questions go in the Q&A section.

thank you
[Touch HD General] robotosca:
Hi everyone,

Sorry if this question has been already treated, I didn't find any answer.

I will move to US soon and I'd like to use my Touch HD there. Can you tell me if my French HD will work in US with an american contract?

Thanks for your answer.
[Touch HD General] x5-rwk:
It will work but on Edge only. No 3G. I am assuming you have the European T8282 version not the Telstra Australian T8285 version which is only sold in Australia. The European version does not have the right 3G frequencies and can't be converted with any software to be used on any US 3G networks. The phone will work on Edge data and will be able to make and receive voice calls.
[Touch HD General] robotosca:
Many thanks for this clarification. So I have to sell it here and buy the correct model in US.:)
[Touch Diamond, MDA Compact IV ROM Development] mitranator:
anyone knows how suddenly the screen doesn't respond anymore?

I cannot even boot into windows, it needs the calibration, cannot even switch it off because i need to tap "yes"!!!

Any ideas? It is brand new and i have tried several roms but cannot go beyond the boot green screen.

Thank you.
[Touch Diamond, MDA Compact IV ROM Development] emy09:
If you get to the align screen when you do the align screen it just restarts the align screen process over again right ?.....if thats the case i had the same problem i sent it in to htc and it was covered by the warranty
[Touch Diamond, MDA Compact IV ROM Development] okokur:
is that right - you try flashing one rom, after flashing get not rospense.

than you try an other rom but same equal.

is that correct?

but you can long press with dialog yes/no.

for "clicking" yes press only action-button

(the big round thing in middle)
[Touch Diamond, MDA Compact IV ROM Development] matmaneyre:
Can you access the device from windows (see it as a removable drive?)

If so, you can create a "welcome.not" file from your pc and copy it to the internal storage. This will make it bypass the "align screen" steps when you boot up.

The file just needs to be an empty file. Create a "New Text Document" on your desktop, rename it to "welcome.not" and place it in the root of your internal storage (if you can access it).

Haven't tried this on my Diamond, only ever on devices with an external microSD, so I'm not entirely sure that it will work. It worked for me when my TyTn II screen broke. Once it's done, you can use a program like SOTI Pocket Controller to navigate around the device more freely from your PC.

This is good for diagnosis of problems, and enabling you to flash back to stock ROM and SPL for use of your warranty etc. but I'm afraid it seems inevitable that you'll eventually need to replace the screen, which hopefully you'll be able to use you warranty for.
[Touch Diamond, MDA Compact IV ROM Development] mitranator:
no, actually, i don't get to the alignement screen, i'm stuck to the "tap the screen to start using....bla bla. And cannot go further cause the screen dosen't respond. not even to shut off. Completely no response to the taps.
[Touch Diamond, MDA Compact IV ROM Development] mitranator:
thank you i will try it but any idea where to get the original uspl? It is a device from france, i've got the original rom from htc site with the serial number but i still need to get it to the original uspl right? now it has the unsigned olinex, no good for a warranty, right?

and anyway the guy who sold it to me he's overseas for probably a year so...bad luck for me.
[Touch Diamond, MDA Compact IV ROM Development] matmaneyre:
AFAIK, you need to know what the SPL was before you flashed Olinex's. I doubt there is a way to find out what it was, unless you know someone near you who had the same device at the same time who hasn't CID unlocked theirs.

Unfortunately, I've never been in a situation where I've needed to use my warranty, so I've never flashed back, but I would guess the best thing to do is to try looking it up, doing a bit of research to try to make an educated guess as to which version you might have had. It may not matter if you're slightly out, I don't how fussy they are or how rigorously they check. I would guess that as long as there is a stock SPL, it would probably pass for the original and they wouldn't look twice. Don't quote me though, like I said, I've never been there.

If anybody thinks I am completely and utterly wrong or has experience of returning to original stock ROM and SPL for warranty purposes, please feel free to correct me!
[Tilt, TyTN II, MDA Vario III General] nikkajroc:
Please helppp
[Tilt, TyTN II, MDA Vario III General] Mister B:
Go to this thread: http://xdaforums.com/showthread.php?t=458354

Use software in thread #10

For further info on unlocking & Radio ROMs/full ROMs go to the Wiki: http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
[Tilt, TyTN II, MDA Vario III General] josefcrist:
call att they will unlock it for you.
[Tilt, TyTN II, MDA Vario III General] Mack5305:
This unlock stuff is really sort of silly if you are an AT&T customer and bought the phone from them. The UNLOCK SOFTWARE is already on your phone!

First, call or get the unlock code from AT&T. I did mine in their online "Chat" line. She gave me the number after I told her "I was going out of the country and wanted to use another SIM card while there." She gave me the numbers after I gave her the phone's IMEI number. No big deal, but they do not know the software is already there that you need to use to unlock it.

Then go to your phone's "File Manager." Click on "Show all Files" under the Menu option to show the "hidden" files.

Go to the Windows folder in the phone's main memory and look for a file called "SIMLock" and open that. Enter your number she gave you and the phone will magically unlock.

Easy, and no need to download other unnecessary programs and risk cratering your phone in the process.

Oh, and "Yer welcome!"

Mack
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
Question asked and answered.
[HTC Excalibur] PsychoPops:
All of the sudden today my messaging stopped opening. I cannot get email to open, text to open or anything and my voice command. Im thinking there intertwined but does anyone have any ideas for me to try?
[HTC Excalibur] PsychoPops:
Man alot of views but no suggestions? Please help I need my dash.
[HTC Excalibur] orb3000:
Perhaps a hard reset could help
[HTC Excalibur] stylez:
There's ^ your answer :)
[HTC Excalibur] rilbel:
Not even if you restart the phone? By the way... Before you do hard reset, try this. Go to CeleTasks and close all Tasks, then look up all Processes and terminate all of them except Clockontop.exe and VoiceCommand.exe, and then on TaskManager close all apps. Then, go back and try to open your texts. I could't open Wireless Manager after a while of using it, turns out that it wasen't a hard reset that I had to do but I just had to close it in the Processes in CeleTasks. Try it and let me know. :)

If after what I suggested or even restarting, it doesn't work, do hard reset.
[Touch HD Windows Mobile ROM Development] OrionBG:
Hi All

I've been looking here for the last hour and serching the registry keys that need to be edited but I can't seem to find them! Can someone please help me?
[Touch HD Windows Mobile ROM Development] *justintime*:
Maybe this will help??

http://xdaforums.com/showthread.php?t=501701