[HTC Excalibur] jarroyo:
This has been a problem through the last two Dashes that I have owned. This was on the previous Dash posted last December. I am awaiting my 4th Dash! I am hoping that, with someone on here's help, this one will be the one that will work!

My Dash has had 6.1 then I went back to 6.0 after having this problem:

Initially this would occur when I would try to access the internet, email, etc. it would just shut down. Now the problem occurs when in a call as well. The Dash shuts down. I would try to reboot but it reads my battery as dead. I tried different batteries, same problem. THe only way to reboot is to plug into recharge. It will reboot but still reads the battery as 0%. When I reboot on power after the initial reboot, it reads the battery as full again. I can keep the Dash on for awhile but, when receiving a call or when it tries to get email (not All the time, just most of the time) it shuts down again.

I took the phone to a repair shop and they replaced the circuit board but it still did the same thing. After reading this thread, the constant is the memory card. Could this be the problem?​

I received the Dash Black to replace it two weeks ago and virtually the same thing happened. This was after just two weeks of having the new Dash Black!

Exclamation HELP! - Dash Black - 6.1 Rose - MMS, Internet connectivity problems

I am not sure what is going on, my Dash was connecting fine but all of a sudden, it is trying to connect to email and draining the battery in the process. It is also failing to download weather info on the widget on the home screen. Memory is being drained and RAM is loaded down more and more. I cannot connect to MMS anymore (That was the first sign of trouble) and it seems to take forever to go from one part of the home screen to another.

I actually had a similar problem with the previous Dash that I had which culminated in it finally cutting off at random times, especially when connecting to the internet or in a call. I was able to solve the problem when it got bad by doing a hard reset but, you can imagine, I hated going to such an extreme all the time since I have to reinstall everything over and over again! Unfortunately, with this phone, the hard reset did not solve the problem. With the last phone, it finally died completely, it would work for awhile but would not stay in a call.

I had this Dash Black replaced (still within the two week window, BARELY!) and it should arrive today. On other forums, I read another user having the same problem and a suggestion was "too many 3rd party applications" Well, that sounded good BUT, after reflashing to the T-Mobile approved ROM, it still did the same thing, shut down whenever it felt like it and would not reboot unless on the power supply.

Now, I REALLY like the ROSE 1.7 but, then again, I really like the phone too! I have a different memory card so that cannot be the problem, I have used Kavana 6.1, Rose 6.1 1.7, as well as T-Mobile 6.0 on the last Dash with the same problems. Should I tempt fate by reflashing this Dash to one of the 6.1's? It seems like, if this was the cause, Someone should have had the same problem before, especially posting on here. I am not using too many 3rd party apps:

Agendus Pro

Google Maps

Bible Reader

Avantgo (though, I had not had a chance to really use this one much)

Email for 3 accounts, one internet, hotmail, yahoo

Microsoft Word/Excel/Powerpoint/Notes

Adobe PDF reader

YGo!

That's it. There are the pre-installed from the 6.1 that I have used but nothing else that should be causing this breakdown in connectivity. The battery being misread as being dead is really confusing. Though, when it started having the problems, it would hang during trying to connect or disconnect while downloading email.

Ideas? Please! I LOVE this phone and would like to, at the very least, be able to make phone calls with the new phone!