[Touch HD Windows Mobile ROM Development] Darkriderdesign:
I hope with this information, Developers greater than myself (Dutty ...help dude...) can build a Radio ROM that will fix the Touch HD's US 3G issue. The information is all there, Officially From HTC. IT IS NOT A HARDWARE ISSUE - THIS CAN BE FIXED WITH SOFTWARE :)

HERE IS MY EMAIL THREADS TO AND FROM HTC TECHNICAL SUPPORT - happy reading ----- THE EMAIL THREAD DATES START FROM THE BOTTOM AND WORK UP.

Hello Darkrider,

Thank you for your inquiry about the Touch HD.

I know how frustrating it is when the device does not work with your carrier's network. The radio hardware is in the device but since the device was not made for the North America the software does not open up the frequencies. Any software update would have to come the point of purchase that you purchased the device from and as it was not intended to be used on those frequencies the chances for software updates that would open up those frequencies are not likely. We do apologize for the inconveniences.

Darkrider, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

Received: 3/17/09 10:03:59 AM EDT

To:<info@htc.com>

Subject: Re: Touch HD

Hey HTC,

Thank you for responding. From what you are saying though, the Hardware is in the phone? Because of it being a software issue, can this be fixed with a firmware update? Or some application that allows you to tune you Radio? I guess I'm still confused how the phone doesn't work since I'm getting AT&T signal enough to pull in EDGE over:Bands(UMTS(850+1900)+GSM(850+1900)) with a 3G SIM it should be 3G?

Again thanks for your time, I love this phone I'm just trying to get it to work. I've owned a 8125, Tilt, and now an HTC Touch HD. I'm a developer and wanted something with an Accelerometer but, didn't want the FUZE. I thought the HTC Touch HD was 3G and paid $700.00 for it.

Help me please techy dudes,

Darkrider

From: <info@htc.com>

Sent: Monday, March 16, 2009 5:53 PM

Subject: Re: Touch HD <<#4428-67337#>>

Hello Darkrider,

Thank you for your inquiry regarding the Touch HD.

I understand the frustration of your device not functioning as expected. While the device may have the same frequencies as AT&T, those frequencies on the device are calibrated for use with European and Asian carriers as a part of the radio hardware. Unfortunately, this means that there is not a way to reconfigure the device. I do apologize for the inconvenience.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

Received: 3/16/09 3:30:54 PM EDT

To: <info@htc.com>

Subject: re: Touch HD and 3G

Hey HTC,

Ok so one more set of questions. So now that we have ruled out Hardware, and we know it is AT&T Software. Is it possible to know what region of the Software could be causing the issue? Meaning is all of this just setting on the phone not configured correctly? If so would you know what settings should be configured? Is this a Program that is not reading the Radio correctly? If so is this something you would have for another HTC model that is using the same Radio Hardware? or is this all Some mysterious Hand Shake Program that is unknown to anyone but AT&T?

Thanks again,

Darkrider

From:<info@htc.com>

Sent: Monday, March 16, 2009 11:53 AM

Subject: Touch HD and 3G <<#4428-67337#>>

Hello Darkrider,

Thank you for your inquiry about the Touch HD.

We are happy to assist our customers. You are welcome, I hope that the information is help to you.

Darkrider, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

Received: 3/16/09 12:17:12 PM EDT

To:<info@htc.com>

Subject: re: Touch HD and 3G

Thanks HTC,

This is all I needed to know, thank you. I've been digging in the craziest places on the web looking for that answer and it seemed no one knew the answer.

Thanks Again,

Darkrider

P.S.

I still love the damn phone.... you guy's make great stuff.

From: <info@htc.com>

Sent: Monday, March 16, 2009 11:05 AM

Subject: Touch HD and 3G <<#4428-67337#>>

Hello Darkrider,

Thank you for your inquiry about the Touch HD.

I know it is important to be able to your device with your carrier. However, the device's hardware is capable of 3G network and the bands used by AT&T. But due to differences in the software there limitations in frequencies and bands. As I explained before, the device was not originally designed for use in the States. The does not have AT&T software on it and there is not a way to put that software on the device. I do apologize for the inconveniences.

Darkrider, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

--- Original Message ---

Received: 3/16/09 10:59:00 AM EDT

To:<info@htc.com>

Subject: re: Touch HD and 3G

Hey Cheryl,

Thank you for responding, what I find confusing to me is the phone has the 3G AT&T Bands(UMTS(850+1900)+GSM(850+1900)) in a drop down that I can select under "BAND" settings?

So My question is: Is Hardware on the HTC Touch HD to support US 3G?

Thank you for you time,

Darkrider

From:<info@htc.com>

Sent: Monday, March 16, 2009 6:49 AM

Subject: Touch HD and 3G <<#4428-67337#>>

Hello Darkrider,

Thank you for your inquiry about the Touch HD.

We know how important it is to use the device to its full potential. However, the Touch HD was not originally created with the American networks in mind. It was originally made for the European and Asian markets and the networks in those areas are different from the networks here. AT&T uses the 850 and 1900 bands in North America. The Touch HD specifications are HSDPA/WCDMA:

*

Europe/Asia: 900/2100 MHz

* Up to 2 Mbps up-link and 7.2 Mbps down-link speeds

Quad-band GSM/GPRS/EDGE:

*

Europe/Asia: 850/900/1800/1900 MHz

Darkrider, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com