[Touch HD Accessories] mallman:
I wanted to share my conversation with PDair with all of you. Beware when purchasing items from them because things may not always be as they appear on their site. This is in reference to: http://www.pdair.com/catalog/product_info.php?cPath=10100000_900000_11000495&products_id=12415

Start reading from the bottom for the full email chain

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I understand that but how am I to know that before I purchase it? The entire point isnt the correct usage, it is misrepresented on your site so I thought I could use the phone wihtout having to remove/open the case to do so becasue it is described as "Easy access to all buttons and features". The primary featture ona TOUCH phone is the touch screen which is not accessible.

I am not asking for a refund, I am asking for you to change your description to let people know that the only feature you can use on the device while it is closed in the case is answering the phone. I will not be purchasing any more items from you because if this issue and your obvious disregard for my issue. In addition, I am a very active member of several communities dedicated to mobile devices and will also let them know they should use caution when purchasing such items from PDair because of this issue.

Mallman

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From: enquiry@pdair.com

To: mallman

CC: enquiry@pdair.com

Subject: RE: Thank you for your order (Order No:PD064761) (#81724)

Date: Fri, 20 Feb 2009 14:10:07 +0800

Hi ,

The Metal Case come with the transparent plastic protection to protect the display. Need open the case when use the touchscreen functions.

Your truly,

PDair Workshop

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Sent: Friday, February 20, 2009 08:34

To: helpdesk@pdair.com

Subject: FW: Thank you for your order (Order No:PD064761)

Hello

Below is my recent order. I would like to express my dislike in the product your marketed and sent. I have no problems with the quality of the aluminum case. In fact i really like all the products you have sold me in the past. The problem I have is that I purchased this case when it is described as "Easy access to all buttons and features". I suppose one can read this in many ways but i read it as easy access to my device's touch screen. I do not feel the touchscreen is accessible at all so I have basically taken the case off my phone and it is placed in a drawer and I am forced to buy a different case. I cannot use my phone and this case and I feel is was misrepresented.

Mallman

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Date: Fri, 6 Feb 2009 10:33:02 +0800

To: mallman

CC: order@pdair.com

From: enquiry@pdair.com

Subject: Thank you for your order (Order No:PD064761)

Dear PDair Workshop Customer,

Thank you for your shopping at www.pdair.com. The shipping notification will be sent to you very soon. If you have any enquiries, please forward this email to enquiry@pdair.com

This is your order number: PD064761 confirmed from PDair.

Shopping Cart Contents:

Item Name: Aluminum Metal Case for HTC Touch HD T8282 (Silver)

Item Options: For HTC Touch HD T8282

Item Number: 1SHTHDB51

Quantity: 1

Payment Details:

Date: Friday 6 February, 2009

Order ID: PD064761

Transaction ID: 5A52282361966184

Currency: U.S. Dollars

Payment Status: Confirmed

Buyer: mallman

Buyer Email: michael@swampthing.net

Sub-Total: US $28.00

Total Payment: US $28.00

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