[Touch HD General] ivan_popov:
The same with me

The problem could not be solved with any software update. I've tried already.

Seems that the people from HTC dosn't know the solution too. Here is my conversation with them: :mad::mad::mad:

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New Response From [ Claudia (Europe Support (Tech)) ]

Hello again, The symptoms you described are software issues, as with any electronic equipment this can happen unfortunately. If an update or hard reset does not fix your issue your device will need a repair.

Inquiry Information

Inquiry Type	Technical Support

Inquiry Description	I have HTC HD and I have the following problmes: - constant drop of phone calls; - canot make a call; - cannot be called; All this happens on places vith perfect coverage, where I can make calls wihtout any problems with same SIM card and different mobile phone.

Issue Date & Time

2009/04/15 09:39

Reply History

2009/04/14 12:09	Ivan Popov	Hello, The links to the forums were just for your information, because it seems that you don't know what kind of garbage you sell to your customers. At the same time my support request was officially sent to you with detailed information. The only one advice that I got, is that according to your system I should travel 2000km if I want my device get repaired. For sure this will be the last HTC device that I buy in my life and I will do my best in order to inform thousands of other people about the hardware that you sell and the service that you provide!!! I would like to inform you that this support request and your replies will be published too.

2009/04/14 10:24	Claudia (Europe Support (Tech))	Hello again, There is a ROM update available to download for the HD but it is not classified as one which will fix your specific issue. We have recommended a hard reset as this will reinstall your operating system, which is similar to flashing the device. We are not able to comment on other forums as we have not developed them. Our hotfixes are based on issues sent to us or calls with issues directly to us, not from forums. When we experience several cases with the same device a hotfix is developed for this, but this has to come directly to us. Please also note that this process make take a while. As the HD is still very new it may have several updates on its way which need to be tested and approoved first. With regards to your repair our system is telling us that the nearest repair center to you is in Hungary. If you have any further concerns on this matter we are happy to help you further.

2009/04/09 22:08	Ivan Popov	Dear Claudia, I’m surprised that you cannot understand what the reason is for my call drops in case there are hundreds of complaints from all your customers around the world about exactly the same problem! Here are just few examples: http://xdaforums.com/showthread.php?t=476139 http://www.modaco.com/content/black...ith-signal-on-htc-touch-hd-o2-uk/#entry987820 At the same time there is information that the problem with the call drops could be solved with flashing the Radio firmware of the phone – Example solution could be found here: http://xdaforums.com/showthread.php?t=466274 I’m astonished why I should get advise from forums, instead of getting the solution from the HTC support! Don’t you have any official firmware update that you could provide to your customers or even publish it on your web site? Also, I could not understand why you advise me to book my device for repair in Hungary in case you have the information that I live in Bulgaria? Looking forward for your reply. Best regards, Ivan Popov

2009/04/09 10:28	Claudia (Europe Support (Tech))	Hello again, As you have now gone through the steps we suggsted your device seems faulty and will need a repair. If the device is less than 2 weeks old however, you can get a replacement device. In order to book in your device for repair you can contact E-Care on the following address: E-Care Solutions Ltd Szent László tér 20 H-1102 Budapest Hungary +36 1431 8120 e-care@e-care.hu www.e-care.hu

2009/04/09 07:10	Ivan Popov	Dear Claudia, Thank you for your advice, but it does not help. 1. My phone is not in flightmode. 2. I've already tried with 3 different sim cards and still have the same problem. I would like to provide you with some additional information. When I'm on a place with 3G coverage, there is no problem with the calls and the phone operates normally. When I'm on a place with EDGE coverage it's almost impossible to call any number. Even if I suceed to connect with somebody, the call drops after 30-40 seconds. If somebody tries to call me, he receives a message from my provider that I'm on a place without coverage. At the same time on the same place I have perfect coverage and do not have a problem to make calls with phones that cost 10$. I'm very dissapointed that so expensive phone like HTC HD cannot establiish a simple phone call! I cannot even dream of video calls or any other modern types of communication. Looking forward to your advice. Best Regards, Ivan Popov

2009/04/08 10:11	Claudia (Europe Support (Tech))	Dear valued HTC customer, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. You recently wrote us about an issue that you have encountered with your device. To clarify your issue, you stated that you have been unable to make or receive calls. Firslty we would like you to check your device settings by going to start - programs - comm manager. Please ensure that flightmode is set to off and that your phone is set to on. Secondly your device and simcard may not be compatible, so we would like you to test it with a different simcard if possible. If the device is not responding with either of these simcards you can try a hard reset. If still unsuccessful we would recommend that you have your device repaired. If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab. You can also call our Call Center at: 44-120-271-4530 if you have further questions. Thank you once again for your continued patronage. Best regards, Europe customer support team HTC Corp. Global Service Division