yashsingh1/xdaforums huggingface dataset:
[Touch HD General] bagbones:
Hi,

the thread i showed is only for problem with scratches on hd.

i put this link only for say to you where i found information about serial (Ex : 845 = week 45, year 2008) ...i thinked it was correct, but trice1921 said he had a 929 ...:confused:

sorry for the bad info...

edit:

here a link with a thread about the drop call problem :

http://htc-touch-hd.forumactif.biz/...-de-mauvaise-reception-3g-etc-t1578.htm#20724
[Touch HD General] Escar:
i have the same problem.:(

but i have noticed that problem occurs when you walk out of gsm network coverage for some time. When you get back in radio coverage phone shows the gsm net, even full bars, but in fact phone never connects back :confused:
[Touch HD General] Kizmet:
Well.. I can confirm that my brand new HD HT9 seems to have the same problem. :(

Not as bad as before.. but still. It's very frustrating.

I don't think this is due to a faulty gsm module, though. Switching modes is cauing the problem, I think. Whether this is caused by software or an effect of the service itself, I don't know.

I get notification of dropped or false calls (when the phone doesn't ring but you get a text saying someone tried to call you)... but what I am wondering is whether this affects texts too?
[Touch HD General] petrica79:
same problem

i had same problem with my diamond 4 months ago before buying the HD. tryed every radio rom available and all the settings even new sim. i went to warranty and they replaced the motherboard (in 36 days, so i got a new one instead, and sold it immediately).

i wish it is not your case!
[Touch HD General] Kizmet:
I hope not! I don't think it's so serious yet.... it seems to be an issue with advanced switching profiles.

So... what I need to solve the problem for me is some software that can easily switch between gsm and 3g/hspda so i can get calls and mms when i want via gsm/gprs and switch 3g on when i need the net.

that should sort it... but for some reason I can't find the software.

Maybe I have to do it in mortscript or something?
[Touch HD General] thedarkman:
Hello, I have same issue, after 2 mounth I start to have reception problem and drop call. I see 2 reception line but no one can call me and I can't call everybody.

I am in Italy and serial is HT845 brand Tim.

It is a big problem...
[Touch HD General] gpaunescu:
I wonder if this problem is not related to the character "W", or "U" or "H" from the end of protocol number; I remember that after I did bought my HD, the character was "W"; after I did upgrade the radio, it did change in "U".

Since then never came back as "W".

In some threads, peoples said that if you change the network type to WCDMA, will be displayed "W". I did try, but no success. Also I have a doubt about this: in boot screen is displayed the the protocol number followed by character "U"; as I know this can be changed only by flashing radio.

So if some one know how to restore protocol number followed by "W", let us know.

Thanks,

Gabi
[Touch HD General] djurkash:
Gpaunescu,

if you return to your previously used radio, letter will be back to W, at least in my case did. I don't think this problem is related to that issue...
[Touch HD General] thedarkman:
I forgot to tell that I make some test with my friend HD , same ROM, same radio, same configuration. I also try to exchange our sim card but his HD worked very fine, my HD had very problem!!!

In an other forum I see that a boy have had same problem after some times and that it "never" change ROM or radio...

I think that if I send it to HTC they take it for several days and they don't solve my (and yours...) problem. So I write to him but I wait to send it in warranty!

Daniele
[Touch HD General] gpaunescu:
How I can return? I'm not able to find radio with W (in the radio section is one that claim to be with W, but is "U".

I did throw this idea because is something very strange: almost all the users have a period without dropping calls - after they bought the phone 1-2 months.

If someone know where I can find radio with "W" protocol, I'd like to give a try.

thanks
[Touch HD General] thedarkman:
I'm using Blackcook 1.8.1 Ita and radio 1.12.25.16 and I have "W".

I see that sometimes, when phone doesn't show any reception bar, if I do a manual network selection, it start to receive... It seem that automatic network selection doesn't work very well!
[Touch HD General] djurkash:
gpaunescu,

U and W are letters added by your network, did you try these:

1.http://xdaforums.com/showthread.php?t=466274 or these

2.http://duttythroy.net/download-area.html?func=select&id=48
[Touch HD General] moromirco:
... 8.47 hd branded tim italy... same problem!

Let them know we are all considering to change phones: let's sell this and buy iPhone! I hate to say that but it could wake up someone at htc ...
[Touch HD General] gpaunescu:
I did manage to have "H"; seems to depend also by used ROM; I had different versions of CHO, shipped 1.19.831.0 and 1.14.415.2; with all this only I had protocol with "U" at end.

I did flash Dutty 2.1 and clear storage (also in previous cases I did clear storage) and now appear H.

Until now my phone is ok.

Still is dropping in Edge.
[Touch HD General] dao:
Got my brand new touch Friday (13 Mar) By Monday i still hadn't made a call because of no signal. Phoned Orange UK - was a straight swap - no questions. S/N was HT92GK. Should arrive today so i'll have to see how i go on. Other than the signal (which, lets face it, is the be all and end all of a phone!!) impressed with the handset.
[Touch HD General] pprabbit69:
Hi everyone

As I wrote earlier in this thread I had the same problem as everyone in here. Tried everything written, nothing helped. As a few other users I sent the HD in to the guys responsable for HTC troubles here in Switzerland, after 8 days it came back with the mainboard changed. No problems anymore, no more dropping calls or whatever...yeahhhhaaaa. My advice: Don't waste your time in complicated ROM changes (Attention: Loss of garantee!!!) send the device in, tell them, that you've read in this forum of other people with the same problem, and I'm quite sure it will help.

Good luck to all fo you

PS: Don't buy the IPhone, there IS help out there...;-)
[Touch HD General] DarThLuKe:
I too have a HT929 serial numbered device that has the same issue, its done it from day one. thoroughly not impressed, i dont actually answer my phone anymore, cos it will just cut out as soon as i answer. I wait for the voicemail then use a landline. Taking it in to be replaced today. will see what happens.
[Touch HD General] thedarkman:
At the end I decided to try with warranty, so I retourned my Blackstone on March 26 to Tim shop (where I buy it), they tell me that I will wait one mounth... It is a bad news...:(

If after a mounth they retourned me my device with same problem I will never buy HTC anymore!
[Touch HD General] nhudgell:
Has anyone had a returned one that is doing any better?
[Touch HD General] nhudgell:
Sorry to bump this - but it's doing my head in!
[Touch HD General] andrewpmoore:
Well I had problems with mine that I never used to have with my Trinity, I sent it back to HTC (in the UK) got it back in a week with a main board replacement and find it's exactly the same.

Between the Trinity and the HD I had a Diamond that I used for a month and that exhibited exactly the same problems as the HD and was the only reason I sold it.

I've had HTC phones for years, but I probably won't get another as I wouldn't trust them not to have the same issues.
[Touch HD General] SLVRstone:
This seems like a pattern ...... approx 11 weeks after buying my phone, I started having these same problems - a huge number of dropped calls as well as being unable to make outgoing calls or send text messages. But the signal indicator would always show all bars !!

Several soft resets and even two "Clear Storage" resets did not help. Complained to my service provider (AT&T in US) and changed my SIM card, but no luck. Even tried the new ROM (issued April/7) but that did not help. That convinced me it is a hardware problem. Based on my problem pattern, it looks like an issue with the GSM module. It seems unable to switch from one tower to the next when I'm on the move. And often, it is unable to hold the signal from the same tower when I'm not moving.

Called HTC and they asked for my phone S/N (HT849KDxxxx) and they immediately gave me an RMA number without any questions. Looks like they know about this problem !!

Sent the phone to HTC warranty center in the US on Apr/10. Lets see if they fix the problem or give me a new phone ......

I'll post an update after I get the phone back.
[Touch HD General] nhudgell:
SLVRstone - agree - it seems to be a common problem. I've sent mine back via Carphone Warehouse, and I'll update everyone with the results.
[Touch HD General] thedarkman:
Any news? Some retourned device?
[Touch HD General] nhudgell:
Nope, I've not got mine back yet..
[Touch HD General] nhudgell:
I feel your frustration my friend. I just rang to Carphone Warehouse to see where mine was at. They say they've sent it back to HTC (4 days ago) and are waiting a response. From what I've read, I'm expecting they'll just send me a new one..
[Touch HD General] monzablue16v:
I have also sent mine back for this fault, this is the second time it's been away for repair of this amongst other faults. If it's not right this time I will be looking for a different phone, at the end of the day it is a phone and should work like one :0)
[Touch HD General] nhudgell:
I get mine back tomorrow morning, so I'll update everyone on the changes..
[Touch HD General] thedarkman:
Today arrived my HD too (in Tim centre) and they tell me that it is warranty repaired.

Maybe tomorrow I will go to take it and I tell you if it is really OK as soon as possible!!!
[Touch HD General] nhudgell:
HD back - picked it up this morning from Carphone Warehouse Repair Centre.

So far so good. Better reception at work (previously it had gone to none), have tested on H and E (previously only worked on H) - and noted that I seem to get slightly better H reception.

So so far so good. Apparently they replaced the mainboard like otherpeople - and it does actually seem like I have a different ROM on as well - as it's come with BBC iPlayer program, and has some of the hotfixes already. Interesting.

The last test is to see if i get reception in my flat. When it went wrong, it had dropped to nothing, I'll see if I get anything later.
[Touch HD General] thedarkman:
This is a very good news...

Have you try to block the phone on edge only? It work good also with one or two reception lines?

This evening I will take my HD, I hope to be as lucky as you...
[Touch HD General] thedarkman:
Hello, i'm very ungry.

Yesterday I take my HD and I see that they crawled the cover in two point.

OK, now we try reception and... No GSM reception. Before warranty it receive bad, now NO reception in GSM.

What can I do???
[Touch HD General] nhudgell:
What did they change - mine works fine now - after replacing the mainboard.
[Touch HD General] thedarkman:
I don't know what they change, but I think it is the same problem, or too bad...
[Touch HD General] nhudgell:
You should ask the repairers what they did!
[Touch HD General] thedarkman:
Today I write to Tim center, they will tell me something tomorrow.

I have no words
[Touch HD General] chefffe:
Here the same. Sent back yesterday for warranty repair. Such a nice phone with such a bull**** problem ...

I studied now the whole thread and can see that HTC has NO final solution yet. If we think about how the problem appeared then we realize that the phones worked for everybody in the beginning and after a certain time the problem starts. I think when they change the Hardware, the same wil happen again after some time until HTC will find and populate the problem :-(
[Touch HD General] nick_m:
htc touch hd dropping calls

Hello,

This is going to sound strange and simple, im sure you have already tried this on your HTC HDs but this has worked for me.

Mine started off working fine, after the ROM update it started failing. Kinda strange right?

I tried GSM mode only disabling HSPDA etc, GSM only did acctually seem to work and provide me with stable phone calls which suggested to me that it was a problem with switching between either phone masts or changing data speed 3g - H to edge etc.

So after the ROM update on HTCs website (1.56.405.1) Radio (1.13.25.24) i noticed that my Connection Settings had changed. Located in "Settings - Connections tab - Connection Setup".

They wernt on the right settings (even if they are, reselect them and restart device as indicated). I therefore changed mine correct UK O2 settings and restarted device. Hey presto mine is working again.

It does state in the manual that this 'connection setup' configues the devices data. ""The first time you power on your device, you will see a notification message from Connection Setup. Connection Setup automatically configures your device’s data connections, such as 3G/EDGE/GPRS, MMS, and WAP, so that you do not need to enter the settings manually for your device.""

Also, ensure that the database is upto date!

Try it, its worth a shot. Would be interested to know whether this has worked for anyone else.

Regards,

Nick

Just an idea..
[Touch HD General] chefffe:
I would try if mine would not be already in repair.

... but I still dont think this can solve any problem because I downgraded everything to stock and had the same problems. So I configured with the initial Connection Manager from the ship Rom. It makes somehow also no sense because the reception is there, it switches the different modes and Dataconnection also works "sometimes" with the settings made from the Connection Manager.
[Touch HD General] nick_m:
Disregard what i have previously said, as yesterday my phone has started to play up again. Great..

What i am going to try is a hard reset and install no software to see whether its a 3rd party app thats messing it up.

Will let you know guys.
[Touch HD General] NikPraskaton:
Same problem with dropping calls here on T-Mobile Croatia. And it started after constantly flashing my device.. :/ Tried installing different ver. of radios but no difference.

I installed duttys v.3.3 with radio included and well see now after using it a day-two..
[Touch HD General] ivan_popov:
Do not loose your time. This will not help you. I've tried 3 times :(

The problem with the call drops could not be solved with any software or phone settings. It is a hardware problem! I can tell you this after 3 weeks of constant experiments.
[Touch HD General] NikPraskaton:
Hmmm I flashed Duttys v.3.3 with radio included and disabled 3G & HSDPA and for whole day everything is working fine!! Im using HD tweak to increase phone sound wolume... and calls are good quality again and loud ;) too :D

You are welcome to test this and report if there are any changes for you too.
[Touch HD General] nhudgell:
I understand you want to get it working any way possible, but why would you be satisfied with something that doesn't work like it should?

I sent back mine for repair, and it came back working perfectly after they changed the main board... I now use HSDPA and 3G fine.
[Touch HD General] saquib:
Sent mine back for the same issue yesterday, to the repair centre in Milton Keynes. How long can I expect it to be away for?

Thanks!
[Touch HD General] chefffe:
mine is in repair since 6 days already and the status is "waiting for spare part delivery" ...

CS Communications in Germany ...
[Touch HD General] saquib:
The repair centre have received it, and status is now 'Hold for Quotation'. When I logged the call initially I was told the phone was under warranty until Feb 2010. I sent it to them, but do not have proof of purchase. Is this why there are trying to charge me? How much is the diagnostic cost and how much is a replacement motherboard ?
[Touch HD General] andrewpmoore:
Mine in the UK was back in 1 day under a week. They replaced the mainboard and some serial port (can't quite remember) but it made no difference to dropping calls. I still get the problem all the time when I never had the problem on my Trinity beforehand.
[Touch HD General] ivan_popov:
Fixed!

Hi Friends,

Mine is back from service with replaced Motherboard. Till now it works fine!

Obviously the call drops is a hardware problem.
[Touch HD General] NikPraskaton:
Fine, now Im pissed off, gonna tell the shop where I bought the device I saw many other people send their HD-s to repair with call-dropping issue... Hope they will fix it.

I just need to contact someone from my operator who can tell me which rom version do I need to flash again :D

EDIT: Restored back stock SPL & send my phone to repair... Wi will see what will happen for week or two..
[Touch HD General] NikPraskaton:
I called them today, they reflashed original ROM and tested the phone few days, they say there are no phone drops.. They will test it few more days, hopefully my prob. will be fixed with "professionals" do the flashing.

BTW. your problems above, with GSM module & hardware problem, here in Movens Croatia, they say you are talking sh*$.

Very strange. Doh!
[Touch HD General] jarekt:
Mine is 845 from Orange UK and I'm using it in Poland. Funny is that I have lots of sim cards and all works accept 3 cards from gsm provider called Play. 1-st works but my HD starst about 4 minutes with it, 2-nd doesnt start at all and with the 3-rd (special one that I got especially for Universal) my HD starts but without GSM radio active....
[Touch HD General] nerk2009:
I got similar problems since years ago with my first PPC Qtek S200, beside some guys around me are suffering this too with HTC/dopod . my HD is better but sometimes I still lost my calls, luckily there will be a SMS to inform me this.

To check your problem, disabling 3G, changing SIM card, trying different radios ( higher version is not for sure better, just find suitable one for you).

looking forward someone can tell why so many guys got this problem.
[Touch HD General] NikPraskaton:
I GOT THE DEVICE TODAY FROM REPAIR. All they did was reflash the stock ROM and radio and everything is working fine so far! I made few calls under 10min-s duration, no call drops! :/ Strange. But now I know for sure that from now on im N-O-T gonna flash any "tweaked" rom on mine HD anymore :D

(hope this prob will stay fixed, if not ill let you ppl know about it)

Regards, Nikola.
[Touch HD General] nick_m:
Just out of interest how many of you guys are using cases and answering calls with the case on?

I have noticed that i get almost no call dropping from taking my touch out of its case when i go to answer it in comparison to keeping the case on and answering the call.

Try it, see if that improves anything :S
[Touch HD General] rulezman:
I have actually similar problems wtih my Touch HD

serial HT99....

Low signal in my appartment, heh i try all radio and different ROM

WTF? Chepest phone of my wife work fine...
[Touch HD General] yo3gjc:
HTC US

Mine went to Huston TX few days ago, I got RMA from customer care... seems to be HW problem. As soon as get back I'll let you know

Mine was 845 series
[Touch HD General] mupets_revenge:
I had the same thing, they returned the phone having re flashed it and it made absolutely no difference what so ever. Have sent it back for them to have another go at it and hopefully they will get it fixed this time.

I can see that its a hard fault to spot as it only happens in certain situations, mainly on mine when I have weak ish GSM signal like 2 bar and it just fails to put me through at all.
[Touch HD General] NikPraskaton:
Same problem here again. This time I send mail to HTC global warranty with my problem & S/N of device... so hopefully they will answer something soon...
[Touch HD General] NikPraskaton:
Big thanks to Matthew from HTC Europe support for help, and to Croatian HTC repair service - they called me today and they will replace the whole motherboard WOOOHOOO :D
[Touch HD General] yo3gjc:
Guys

Some update on my 845 SN. the guys from US Service Center changed my MB, Monday is back. Next week I'll check how is working....Yupiiiii
[Touch HD General] Finderup:
Hello guys,

This problem is not only related to Touch HD but also to the normal diamond.

I have made a new thread in Diamond forum to see if I can come up with something of the same....

But for me it also worked to change the network to GSM only but as it is my Work Phone i really miss the emails.

I phoned HTC europa and they are aware that the problem exists when changing between networks.

Here is the thread for the Diamond: http://xdaforums.com/showthread.php?t=529532

My S/N is HT829 :)

Ill post here with updates as well,

Thanks,

Soren
[Touch HD General] thedarkman:
Hello, after three mounth (and two repair) my HD arrived and now reception work perfectly!!! I think they change motherboard, imei change and phone counter go to "0".

Unfortunately in the first "try" repair they damage my HD cover and they don't want to repair it :mad:

HTC warranty...
[Touch HD General] yo3gjc:
Hi All

Mine arrived yesterday, works perfect, I changed all band/mod combinations, tested with low GSM signal, so far so good, keep an eye on it. They changed my MB. Seems they had a bug in radio chipset.
[Touch HD General] HTCHDuser:
My is back today from service and replace my MB. This is the only one solution for that kind of problem.
[Touch HD General] raniosman:
Hey guys!

I'm planning on sending mine in for the same problem that all you guys have/had :(

I live in Canada and will be sending it to factory in Texas ( i think that was where I sent my Tytn II last year)

One question: How long did it take for them to repair and ship out the phone after receiving? How long did they have it for?

Thanks!
[Touch HD General] yo3gjc:
If you are lucky around 2 weeks, if you are not lucky 4 or longer!!! expect repair quality to be very poor
[Touch HD General] amitambika:
I am really surprised that this has not been reported as a big problem.I think this is huge and needs to taken care of by HTC.I have started having this same problem after 4 months of using the phone and was very surprised and thought some thing was wrong with network covergae.

I am based in U.A.E. Any body in U.A.E has this problem and how was it resolved by HTC.
[Touch HD General] yo3gjc:
amitambika what is your SN? seems 842 to 849 had production problems and GSM chipset is failing after some time
[Touch HD General] amitambika:
Yes my serial number is within that range. 845. Shouldn't they issue a recall for for all these chipsets.
[Touch HD General] yo3gjc:
HTC??? recall??? never!!! They hope the warranty will expire...here is my adivce:

hurry-up

Step 1 restore factory SPL

Step 2 load official ROM

Step 3 call tech support and tell them you have 2 HD's with same firmware and sitting side by side, with one you lose call with another one all is fine. Mention them you have no data plan on any of that phones and you have only EDGE in your area (you have a E sign) Don't look very knowledgeble, tell them you are frustraded you can't use a 700 dollars super smartphone as a simple voice call. You'll get and RMA and in a month or so maybe you'll get a new MB

Good Luck
[Touch HD General] mupets_revenge:
Have my phone back from its second trip to the Care center and they have replaced the motherboard and all is now well with my phone.

Thanks to Htc support, eventually for fixing it. Good luck to all those waiting for replacements my advice is just keep sending it back till they fix it took 2 goes for me but at least its now working!
[Touch HD General] Vo0D0o:
Hi all, i was experimenting the same problem till this morning.

What have i done? I removed battery from my HTC and took a picture of the Serial number. It took me a few minute and my smartphone hadn't battery during this time...

When i turned my phone on, i hadn't a grey H, E, G anymore. Then i tried to phone at some places where my phone was dropping calls... Nothing happened. Alleluia !!!

I'll check how the phone is working the whole week... keep in touch