yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] steeler560:
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.

This resulted in a razor sharp edge to protrude from the phone at the Home button. My wife went to answer a call and when she pulled the phone up to her face it resulted in a very deep slash to her right cheek. I was surprised on how badly my phone cut my wife. We couldn't get the bleeding to stop as it put a deep cut into the side of her face. I called AT&T and informed them of what happened and requested that they replace the phone but they say this issue is not covered under warranty. The idiot on the phone implied that I must have dropped the phone. The request to talk to his superior got me little results.

FYI...even with the $5/mo. insurance AT&T tried to tell me that I would have to pay a $125 deductible for a replacement unit. You cannot SuperGlue these corners back down without risking also gluing down the soft keys or I would have tried to fix the phone myself. I even threatened to take the 30 lines my company has with AT&T wireless (we average $150/mo per line) back to Verizon Wireless if they did not replace my phone and still they could care less.

My next move was to call HTC America this morning but they too were of no help. I was transfered to some product specialist who claimed they had no record of such an issue. So I am stuck with a very expensive phone that is falling apart.

Since AT&T was so rude and unhelpful I am taking all 30 of my employee's lines plus those of my family back to Verizon and it will be the last HTC product I buy. High performance phones but dare you have any problem I learned the hard way that AT&T nor HTC are willing to stand behind their product. I hear that the Samsung Omnia is supposed to be a great smartphone and I've had good luck with Samsung products. The Omnia lacks the VGA screen but boasts a 5MP camera...at this point I'll take if over an overpriced HTC product that begins to fail soon after purchase! I also remember how Verizon was almost always too willing to replace a quirky smartphone every time I had an issue.

I have to believe that others must be having the same defective issue with their Touch/Touch Pro/Fuze screen or soft keys peeling off. If so we need to gang up on HTC to do the right thing and replace these phones!!!:mad:
[Touch Pro, Fuze General] Radimus:
ummmm.... The "soft keys" are the virtual buttons on the screen at the bottom. The HARD KEYS are the Home and Back, etc.

I could see them warping from sun/heat, water/sweat exposure and possibly a glue failure where the edges roll/lift up.

I expect half your issue is dealing with the wrong people the wrong way. Regardless of how/why the laminate is rolling up, there should be a repair kit at some level to replace that panel... (I doubt that you could do so without disassembling the phone) HTC OEMs the phone to AT&T/Sprint/Verizon and it is AT&T/sprint/etc's responsibility... not HTC.

Call their support line and immediately ask to speak to their supervisor, get their name if they do not do so, hang up and call again until you get transferred. Explain that you have something to the effect of manufacturer's flaw and you want a REPLACEMENT or REPAIR on your relatively new phone as the way it is now it is potentially safety issue.

Arguing with the $7.00 phone reps accomplishes nothing...
[Touch Pro, Fuze General] extensive:
more megapixels mean better!!!! :rolleyes:
[Touch Pro, Fuze General] sp00nix:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.

Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
[Touch Pro, Fuze General] kgbeezr1:
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.

Being unkind is unattractive, period. However, it's not the customer's responsibility to make you feel warm, fuzzy, and respected. When you work in customer service you're being paid money in exchange for turning angry people into not-angry people. You have to use your people skills and stop feeling so entitled. (From someone who's worked many years in customer service).
[Touch Pro, Fuze General] sp00nix:
i kinda miss worded my self, i would try and work things out regardless of the attitude of the customer. I am VERY tolerant when it comes to people and i have been commented by co-workers on how well i handle things. When people become stubborn and don't listen to what you have to say is when things become difficult. If your nice i'll put a good word in to management to have a rule or two bent in your favor. I'm not saying if you act like an ass i will not help you at all, i just wont be going that extra mile.

Example, iPods. I would deal with dozens of ipods a week (and i mean 4 dozen on a good week). Some times they would be fully covered under warranty, and some times not. If it looks like your dropped it the warranty is void. Now if its not working, but has a minor dent like it was dropped, and they claim it worked post damage, then i may be able to pull a string or two to help you out. If i say it might not be covered and steam shoots out your ears and you throw it at me, well, i will tell you to leave. Telling me you will never shop at a best buy again has no effect on me. That just means i have one less jerk to deal with. I worked in one of the busiest stores in the are, and being so close to Philly and some other not so nice areas i had to deal with allot of scum bags.

What i am trying to say, be nice. It helps. What i am not saying is that i will dismiss your case if your mean or inconsiderate. If some one comes in and brightens my day, i will try and return the favor.
[Touch Pro, Fuze General] incisivekeith:
I just hope your wife is fine now. I would second what Radimus said in the second post in this thread. Keep calling and try to reach a supervisor, who, most of the times, will understand your problem. What I have learned from speaking to AT&T reps is, that each one is different. Some are really willing to help, while others just doing the job because they have to. If the supervisor does not help, ask how you can formally lodge a complaint or file a report about your issue.

Something worth noticing is that the sales rep make notes - maybe not always, but they do - about what the customer called about and what was the result. So, deal with them in a way that would make things fall on your side in the future. I can certainly understand how frustrated you would be.
[Touch Pro, Fuze General] gsessons:
This is wired, because I thought I was the only one who's phne that happen to. I was trying to figure out what I did wrong. But now since this came up, I know it is the ATT Fuze phone this is happeing to. Maybe if some how we keep telling them they will figure it is there fault. I take very good of my phone, so I know it is next from heavy use. PLus just like you, I had it for ONLY a couple of months.
[Touch Pro, Fuze General] steeler560:
Perhaps the problem with AT&T customer care is that they think just like you. Nowhere did I say I was "hooting and hollering off the bat..." I was calm and courteous that was until 1) the jackass giggled when I told him that my wife was slashed by the phone 2) I learned the representative accused me of dropping the phone and made a note on my account that I said the phone was dropped. This phone was never dropped and not once did it come up in our call so why make a note on my account that the phone was dropped? I'll tell you a lazy service rep that took the easy way out . By the time he transfer me to a manager it was no use...she immediately noticed in my account notes that the rep noted that I had dropped the phone when I never did! I think in my case I had every reason to be upset.

UPDATE: I did get AT&T to replace the Fuze but it was only when the local AT&T store called in and said that the phone was not holding it's charge. Now, the scary part. The representative on the phone who works in the warranty department asked to speak to me and said that they were shipping out a replacement Fuze. IF they find anything on the phone that they consider "physical damage" I will automatically be billed $499 on my AT&T Wireless account with no chance for refund or opportunity to dispute.

The replacement phone has not showed up yet, but I am almost tempted to send it right back in fear that I will get charged $499 for this laminate issue. How do I know that they won't call the issue "physical damage?"

I never had these issues with Verizon and am thinking about shipping the phone right back, sell my Fuze on eBay for whatever I can get for it and run back to AT&T. I also politely called and e-mailed HTC America (for those here that assume every customer has anger issues.) No reply to my e-mail or voicemail despite sharing with them photos of my wife's injury.
[Touch Pro, Fuze General] steeler560:
NO it doesn't but if AT&T won't take care of the problem I'll switch back to Verizon and the Omina has better specs than the Verizon version of the Touch Pro...
[Touch Pro, Fuze General] BBowermaster:
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
[Touch Pro, Fuze General] steeler560:
The only thing that irks me more than people who hoot and holler is people who don't read a thread before replying. I never hooted or hollered at anyone, though I had every right to do so. I never "threatened" anyone at AT&T or mention pulling our phones...I know they don't care if my company leaves AT&T or they would have taken care of the issue. I just stated what my intentions were since AT&T and HTC refused to help.

Hmmm...do you work at AT&T as a Customer Care rep? Did you work Saturday afternoon? Are you that rude agent I had to work with? Darnell Walker, is that you????????
[Touch Pro, Fuze General] Da_G:
To help steer this conversation in a slightly more productive direction;

got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
[Touch Pro, Fuze General] steeler560:
I will be sure to get you a few pics in the morning...thanks!
[Touch Pro, Fuze General] dharvey4651:
SUE!!!!!! I would sue HTC and or AT&T for the injury to your wife. Then once you get what you want out of them, then switch to Verizon. :D
[Touch Pro, Fuze General] The Jack of Clubs:
i should prolly take pictures of mine. its doing the same thing. its very slight but very pokey. if you slide you finger across it, it stabs you.
[Touch Pro, Fuze General] MrSlacker:
I wouldnt really worry about AT&T billing you for the damaged phone. I probably did 3 or 4 warranty replacements over the last few years and ALL of the phones looked like they went through hell. My tilt didnt align properly and had paint chipping everywhere, also a lot of spots where it kissed the concrete. They took it back just fine.
[Touch Pro, Fuze General] udgn:
SUE Them and Look for Overseeing Agencies.

You should sue them. Orrrrrrrrrrrrrrrrrr........

You have a case here if you did not dropped the phone.

You can find direct contact to the president or regional manager (you need to insist and insist, it is not going to be easy, all the down line will tell you they can help, just don't loose your time and talk to the BIG GUYS), and ask for a meeting, once you show evidence they WILL REPLACE IT.

JUST write down the date you first NOTICED THEM about the issue, so they CANNOT say that you did not in TIME.

IF you CANNOT succeed, then I'M SURE AS HELL there's GOT TO BE an AGENCY where you can COMPLAIN ABOUT THEM (Like FCC or Whatever that will put them Penalties, and at that time they WILL BEG YOU to PLEASE let them REPLACE IT for YOU) and you will see how fast they will move.

I've Been Manager and Owner of my Own Business, Contracts, ETC. since 17, I hope my experience HELP YOU on HOW to CLAIM your RIGHTS as a CONSUMER.

AND REMEMBER TO BE GOOD and SOFT with your words, LOOK like as Responsible and Professional you can be.

Take Care.
[Touch Pro, Fuze General] TurboX2:
the actual phone's laminate is coming off??? or are u guys talking about the included

screen protector

that doesnt seem to like to stick onto the phone around the corners.

I had to snip my screen protector with a nail clipper to keep it from ruining my pants. it started rolling back and became quite sharp.
[XV6700, PPC-6700 ROM Development] stevenxpham:
I just flashed to a different rom and now whenever I enter a name in to the To: field, the auto suggestion shows at the bottom of the screen instead of the top now. Any ideas?
[Touch HD General] saquib:
Having moved from an iPhone 3G to the Touch HD (and having previously owned over 5 other HTC phones), I'm finding the 3G speeds abysmal!

I was expecting Opera to be slower than Safari, but not to the extent that I have found.

Try news.bbc.co.uk or guardian.co.uk on Opera - both take around 30-60 seconds to appear! Is that the experience of other O2 customers in the UK, or on other networks?

I would also like feedback on which ROM/Radio versions you are running - I am currently on Duttys 1.7 with the 1.10 radio.

Thanks all!
[Touch HD General] Canaan:
Cant speak for O2 but on t-mobile, cnn takes 11 secs and the beeb takes 9secs to load. Remember that 3g quality can influence these speeds too. I'm on Dutty's 1.7.
[Touch HD General] saquib:
Thanks for that. Can you try a speed test on something like www.dslreports.com/mspeed - might be a useful comparison. Try a few tests to get a average. Thanks.
[Touch HD General] Edders:
212Kbit/sec for me on O2

Edders
[Touch HD General] saquib:
That is slow!

Some of my test have been over 1mb but browsing feels slow!
[Touch HD General] SingaporeAirlines:
400KB file @ 714kb/seconds on Orange 3G in my living room in a house.
[Touch HD General] dazza9075:
you should be lucky you can get it at all, my home is on a hill with a direct line of sight to the o2 radio mast and i cant even get 3G!

Ive tried a new SIM im about to try a new radio ROM but all in all i just dont seem to be able to get it.
[Touch HD General] andy2111:
On O2 using Laurentius' V6 and with 3-4 bars of HSDPA from Kingston upon Thames....

I used Internet Explorer, downloaded the 1MB test file from http://www.dslreports.com/mspeed and got 474k/sec

Then I tested Opera with 1MB file and got 297 k/sec

Then I tested IE again (1 MB) to double check the speed and got 222 k/sec

Then double checked with Opera (1 MB)and got 351 k/sec

So what does this tell us? Well IE has the fastest and slowest download speed and Opera is somewhere in the middle so I don't think it tells us anything except download speeds can fluctuate quite significantly in a very short space of time! Not very helpful or consistent.

I noticed my average latency was 0.5 sec, which is made much less significant with a big download but by downloading small files or web pages the latency will have a much more noticable effect.

I also ran the test on my PC using my company network which is quite fast for browsing and only got 400k/sec but the latency was just 0.1 sec
[HTC Excalibur] crackzattic:
ok so i dropped my fone and the power button broke and fell into my fone. has anyone had this problem and im wondering if there is a way i can turn it on with maybe some program in windows while my fone is synced up. thx alot
[HTC Excalibur] Ajrgonz:
Did the power button break in pieces or just slip into the housing? you can probably buy a new button. Go to You Tube they have a HOW TO change your broken LCD screen. it shows you how to open your housing.
[HTC Excalibur] crackzattic:
thx for the reply i actually took it apart and not only did the button break off, but it broke the power switch off the motherboard so its dead now o well..
[HTC Excalibur] Ajrgonz:
Bummer,m are you a T Mobile customer? Did you have insurance?
[HTC Excalibur] gospeed.racer:
if it was broken off cleanly, and didnt damage the trace or the switch I can fix it for ya. Just pay postage to and from
[Touch HD General] idandush:
Hi ,

my problem is that i cant find how can i assign a ringtone to a group .

in that matter , where can i control the group and its features ?

does HTC HD have something or i have to install some app ?

Thanks !
[Touch HD General] noris08:
you can install 3rd party application like "VipRingTone"
[Touch HD General] idandush:
i have to install application ?

there is no built in from HTC ?
[Touch HD General] Cheesy Dave:
I think you only can assign either a default or individual ring tones.

There is no group/category option that I know of as standard.

I used to use Contacts Pro to assign different categories a ring tone (like work colleagues) and also have individual ring tones to overide the categories one.

Unfortunately, the Contacts Pro does not work on my HD.
[Touch HD General] Vanstra:
Use 'VipRingTone'.

This applications loops through your contacts and changes the ringtone for the contacts which matches the selected group.

So no application runs on the background and uses any resources.

Works great.
[Touch HD General] noris08:
yeah! what is the problem? your hd has a lot of memory, don't be afraid

afaik, is wmm fault. i never had that option on my previous devices and i always had to install an application to do the job;)
[Touch HD General] Cheesy Dave:
Hey, good suggestion - that I will try.

Thanks, D.
[Touch HD General] Cheesy Dave:
Hi

BIG THANKS - this works well (if a little slow).

That's a great program to assign ring tones to categories.

The only thing it does not do which Contacts Pro did was assign a ring tone for "unknown" callers where the number does not come through. But, of course, that is because this program works on the known callers in Outlook.

A great find - THANKS, D.
[G1 Android Development] topdnbass:
Hey guys.

I seem to be having an error message popup on my phone about 3/4 of the time once I reboot. (see attached image)

Usually hitting wait works, but sometimes i have to force close it.

I have JFs 1.41

I thought at first it was due to the fact that I removed several stock apps (amazon mp3, calculator & alarm clock)

I also removed my entire stock ringtones folder.

So I put everything back in its place.

However, I still have the same issue!

I also tried debugging with dalvik. Didn't get much...

Anyone know whats goin on?

TIA

EDIT: Also, just wondering if theres a way to reset the phone without losin all my apps. Other than backup, i'm trying to avoid installing all of em again ;0.
[G1 Android Development] IzzeLing:
I get the same error on startup
[G1 Android Development] daveid:
Just to add my 2 cents... I have as well removed the Alarm Clock, and Amazon MP3, and the stock ringtones (but left the folders intact & put my own tones in). I am running JF1.41, and have never seen this message.

Did you do a Nandroid backup before you started messing with things? If so, you can simply restore that, otherwise.... You would have to re-install everything in order to do a factory reset.

Have you tried going to Manage Applications - Media Storage - and clearing the data?
[G1 Android Development] nickwinn:
I would try doing a full wipe of the phone and see if the problem continues.

Just my 2 cents :cool:
[G1 Android Development] topdnbass:
Yea I've tried clearing the data. Its not fixin it tho. I have several nandroid backups. I would do a wipe but wouldn't that get rid of my apps?

Thanks guys.
[G1 Android Development] daveid:
restoring a nandroid backup to a time when you didn't have this issue would be the best bet, you would only lose the changes you have made since that backup.
[G1 Android Development] svxdriver:
Well I had my apps and cache on my SDcard and after updating to JF 1.41 i had to do a wipe to get it to work, but after it was up and running I just replaced the mountd.conf and init.rc files and recreated the symolic links again and rebooted and all my programs were back. Just thought I would share cause this way pretty much worked for me to not have to reinstall all my apps... I'm still pretty new to all this so maybe there is a better way.. but this worked for me...
[G1 Android Development] topdnbass:
Unusual...

First I did a nandroid restore to the time a little after I got JF's 1.41. Everything was fine at first. I installed all of my apps. Tried to reboot a few times, and bam, I see it again.

In a rage--I wipe my fone from recovery mode. I then use MyBackup to restore all of my settings and apps.

I finish, and then i try a reboot and BAMMM ****in android.process.media is not responding.

Then I tried to reboot 3 more times wthout a problem and then the 4th time gave me the same problem.

Can anyone else whose having the same issue tell me what apps theyve recently installed?
[G1 Android Development] topdnbass:
Ive figured it out. But still stuck.

The problem was that i setup a symlink for my market cache to my sd card.

I removed the /data/data/com.android.vending/cache folder and my sd cards linked cache folder.

I then made a new cache directory in com.android.vending however I noticed that it wasnt working properly. It wasnt filling up with cache when i used the market.

I removed the symlink so why wouldn't it, right?

So I chmodded it.

I tried to chown it but i keep getting back unknown user app_5 (the markets ID)

I'm stuck please someone help me out here, and hopefully we can even get the market cache properly directed to my sdcard in the process.

THANKS!
[G1 Android Development] JesusFreke:
try using the numeric id with chown instead. i.e. 10005 (not positive if it will work.. just something to try)
[G1 Android Development] topdnbass:
AHhh Yay JF ILY! That worked :p. I feel like a retard now.

The cache appears to be filling up as normal. The error isnt gone yet tho.

The question still remains. What causes that error?

How could i stop it?

The crashing process has the same gid/uid as Android.providers.media
[G1 Android Development] topdnbass:
it seems to be an app. I wiped and then I reinstalled 1.41. Then I installed all of my apps using mybackup. I made sure to do nothing else after, and I still got it.

Its either JF's 1.41 or an app.

How can I find out :mad:
[G1 Android Development] polaris0352:
Process of elimination. Wipe the phone again, instal jf's 1.41 and boot the phone. If you don't have the error, bingo, it's an app. Then, tedious as it may be, install the apps 1 at a time and reboot after install to see if you get the error.
[G1 Android Development] topdnbass:
Yeah I have done that.

However, its reallly hard because sometimes itll go 4-5 boots without a hitch, and then suddenly itll happen.

Then at other times it'll happen nearly every time.

I have about 65 apps. That's 4-5 boots, after installing each one.

So that would mean HUNDREDS of boots. At least 200.

I've been thinking that maybe its a problem with the MyBackup app.

What if the fact that mybackup overloads the phone with 20-30 installations at a time is whats causing the issues.

Well i'm off to error and error. I mean trial and error.
[G1 Android Development] topdnbass:
I've figured it out!

It's something to do with my wifi connection.

I think its that my dns's are from opendns.

Basically whenever my wifi is active when I turn on my phone i get that error.

If i turn it off and reboot into 3g, i never have a issue.

That's why it was so random before and I couldn't find any patterns!

I'm gonna call my ISP tomorrow, but anyone know what it could be?