[Asus ROG Phone 6 / 6 Pro] googlieyez:
Hey all,

Just compiling a bunch of info on camera issues that we all know and love about the ROG 6.

Some have reported no issues and some have reported various errors that are not consistent with one another, ranging from:

- Missing features

- Inverted upside-down interface

- Zoom functioning backwards

- No selfie function (on main camera app)

- Blacked out screen at app launch -> Shutdown

- Complete bootloop at app launch

- Etc.

For myself, I've had a nasty case where all was perfect in early A13 but all of a sudden something bad happened and the camera feature went haywire in later half of the A13 updates.

The camera itself was perfectly fine when it wanted to be but it took a lot of rebooting for it to go from error-functional to perfectly-functional. In "error" mode, my zooms were backwards and my macro/selfie modes went missing.

This lasted up until the A14 launch at which the macro mode went completely missing. No matter how any times it booted it correctly, macro never returned... or so I thought.

In reality during my errored state, yes the macro function went missing but zooming out to 0.6X (Using the quick button), it would actually switch to using the Macro lens rather than the regular lens?!

Normal Zoom w/ no Macro or Selfie mode available

(Does not focus correctly on front objects at all; Background yes; All objects elongated)

View attachment 6112193

Switched to 0.6X but Zoomed w/ Bad Focus

(Actually reversed and zooms-in instead...)

View attachment 6112194

In 0.6X Zoom but Macro is Working

(...But uses Macro Lens; Can focus up close)

View attachment 6112195

While the root cause has not been revealed by Asus, the only known "repair" recommended by the company was to send it into a service center for repair. This yielded 50/50 results as some reported it being resolved and unresolved after sending it in for repairs, but this service is not readily available to all consumers as the repair center were scarce.

Aside from all that, there's only 2 videos so far that dives into the hardware repairs aspect of it, which kind of points out a fault in the motherboard or solder failure in a Qualcomm chip. Both vids are from the same user (Different name, same logo?) with the latest repair being 8 months ago.

(Yes there have been temporary work arounds with 3rd party apps, button manipulation, physical slaps to the phone, etc. but no actual resolution came of it. )

Fault in the Chip Solder

Motherboard Fault

I've seen comments in the posts asking about repair services and all, that but no one has answered back to the inquiries. Although in the first video, the repair shop is Erk Kareach in Cambodia, which doesn't have a website or any other forms of reaching them, so I assume it's an independent street vendor.

View attachment 6112196

Later in the video, the Q-chip is reworked for repair and all seems well from there. I figure if they can get the repair template for the chip, it has to be available somewhere else for purchase right? Or it could be an industry only product? (You can see a slight WWW in the vid when the solder paste gets reapplied). If that's the case, is it worth the hassle/money to seek out an independent repair shop to try and tackle this at this point in time?

(6/16: Updated notes in my later reply. Templates have been found on AliExpress and other similar sources)

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I know the ROG 6 is on its way to phasing itself out but for as much anguish it has caused users, I figure it'd good to maybe close up the chapter with some insight at least.

If anyone knows something else, please add on.

I'll keep updating this main post as need be.

*Update: One thing to note is that the version being repaired is a Tencent model, so the hardware itself should be identical to the Global version. I don't recall any users with the US version running into any issues so it's a high probability the root cause was indeed at manufacturing? Can anyone confirm this?