[Samsung Galaxy S10+ Questions & Answers] phunky24:
Hi All,

I'm looking for some support to access my data in my Samsung Galaxy S10+ which has a broken screen. The screen shows some tints of color at some points during the boot process, but I am not 100% sure if the touchscreen functionality still works or not. The phone does not have USB Debugging enabled, my data is not backed up to any cloud provider, and I did not enable the Find My Mobile Samsung service. I have gone through countless guides without success. I am looking for suggestions to try or for any corrections in the attempts I have made.

What I have tried:​

1) Connecting the phone directly to my PC with a cable​

When attempting this method, I am not able to see anything connected under "My PC" in Windows 11. I suspect this is because I need to click on the "allow data transfer" popup from the phone, and also have it unlocked.

2) Connecting the phone directly to my PC with a cable and using - scrcpy​

For this method I downloaded the software from here - https://scrcpy.org/ but was not able to view the phone screen on my PC. I suspect due to USB debugging being turned off.

3) Using a USB-C hub to connect a screen/mouse/keyboard to the phone​

For this method, I purchased this USB-C hub

3.1) Booting up the phone normally​

When attempting this method, I am only able to see the lock screen displayed on the screen, but I cannot interact with it (with either the mouse/keyboard or touch screen). Here is a picture of the setup showing the lock screen on the monitor:

View attachment 6082474

I have tried pressing all keyboard/mouse buttons, but I am not able to trigger the lock screen to enter my PIN. When I press the power button on the phone, I no longer see the lock screen on the monitor.

3.2) Booting into recovery mode:​

To attempt this method, I boot the device into recovery mode by pressing the volume up, Bixby button, and the power button. (Based on this guide)

But when doing this I am not getting any output on the monitor which is attached to the USB-C hub. The phone screen gets a red tint, instead of the completely black screen. I was hoping to turn on USB debugging via this mode to try method 2 again.

Possible next steps I am thinking:​

My best-case scenario is that I am doing something wrong in the methods I have tried and can recover my data with the existing equipment/setup I have based on any support I receive. I am also willing to purchase any recommended equipment.

If there is no way to recover the data without fixing the screen, I was thinking if it would be possible to get an incompatible cheap screen (meaning the screen wouldn't properly attach to the phone, but would still provide the necessary functionality), just to enable USB debugging so that I can recover my data. Would this be a valid approach? And if yes, what screen would you recommend?

I want to avoid replacing the screen because it will cost around 260-300£, which is more than the phone is worth. Plus, I have a new phone and I am only interested in the data. But if this is the only way to recover the data then I will do it.

Lastly, is there a way to get a CLI to the phone and enable USB debugging from there somehow? I am not very experienced with this type of troubleshooting, so any support will be greatly appreciated. I will post updates with screenshots (if needed) of any suggestions that I receive.

Thank you,

Tom