[General Questions and Answers] wienerwizardwhizkid:
Hello all! I bought this xt2163-4 motorla g pure new in box at a store in the summer on vacation, but I went to do a factory reset 6 months later to give it to my kid as a starter phone it software locked me out(not sim locked) stating its a financed device. I can get the IMEI and access settings but locked out of developer tools so I could not unlock the oem / bootloader. Is there anyway to get this software lock removed or is this phone essentially bricked? the carrier in the states hasn't be helpful as there was no account set up with it.(I can't set up an account as I am a Canadian resident)

I have used the rescue and smart assistant and it does pull the same firmware so that does not appear to work.

I was able to pull a valid unlock code from motorola but unfortunately I cannot enable developer mode due to the software lock the device.

*Update* Not sure if this is useful but I have managed to get into the allowing the file system to be accessed by USB but some of the data is hidden,not sure if there an non rooted application that can access the file system so maybe I can remove the problem application.

*Update 2* I did find a method to turn on developer mode but the only mode it prevents from me from is the oem unlock which stops me from bootloader. usb debugging does enable so not sure if we have any method through there.

*Update 3* after doing another factory reset, removing the sim card and the not turning on wifi and skipping everything, immediately turning on developer then going to quickly to system I was able to turn on oem unlocking! I then was able to unlock the bootlooter!!!

*Update 4* I am now having troubles getting TWRP installed. Looks like I am getting this message. Not sure if there is an easy solution but any help would be appreciated! I feel I am so close! I got this TWRP from another thread related to my model.

Moto G Pure - XT2163-4 root?

Moto G Pure - XT2163-4 root? is there a root out there? thx

xdaforums.com

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*Update 5* I could not get TWRP to work but I did manage to get the phone rooted, and Magisk installed. Looks like two new issues. The wifi, is no longer working. I need to figure out how to disable or remove com.motorola.paks

*FINAL UPDATE* I GOT EVERYTHING TO WORK USING STOCK I'LL LIST THE STEPS I DID, THIS DEVICE AT THIS TIME DOES NOT NEED A CUSTOM OS AS ITS FOR MY KID, BUT MAYBE REQUIRED IN THE FUTURE IF THE CARRIER UPDATES THE LOCK AND MANAGES TO RESTRICT THE PHONE SOME OTHER WAY.

I did manage to get through the financed device software lock here is what was done.

Prerequisites. Get OEM unlock code from Motorola, Get a Stock Rom by using recovery assistant.

factory reset phone, removed sim card.

skipped through setup with WIFI OFF!

went straight to about phone and unlocked developer mode.

(I noticed oem unlock was greyed out) so I did steps 2-4 through again.

This time oem unlock was not greyed out, flipped it. restarted phone into fastboot mode and unlocked phone.

INSTALLED TWRP recovery, then did a factory and internal drive wipe.

Here I experimented with two areas installed magisk and installed a custom rom on XDA forums, and they did work aside for me a wifi driver. So I flashed again the stock rom, and set up the phone as normal and now all appeared to work. If this runs into issues again, I can just reflash it since the oem is now unlocked.