[S740, S743 General] simploid:
Awaiting Better GPS Accuracy

My question to HTC Customer Service:

GPS radio in my HTC s740 freezes and stop responding during undefined time. For example, when I use Garmin Mobile XT for Windows Mobile 5.00.20w GPS works, but suddently it writes: "Awaiting Better GPS Accuracy" and stop responding during undefined time. Google Maps have this problem too. Hardware reset cannot help, may be it's ROM software error? My HTC Rose have СЕ OS 5.2.20279 (Build 20279.1.3.4), Radio Version 12.23.30.06H_0.24.30.24. Rom version: 1.14.402.0 (25.10.2008). Send me please ROM upgrade or specify another method to resolve this problem. Thanks!

Answer from HTC Customer Service:

Dear valued HTC customer, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. There is no Romupdate available at the moment for your device, all available updates are published under this page http://www.htc.com/europe/supportdownloadlist.aspx?p_id=163&act=sd&cat=all. If you have issues with GPS connection, please perform hard reset on your device, but before doingthat, please save all your files. To do hardreset please go on start - expert - clear storage - 1234 and confirm it with yes. If issue still persists after that, device can be send for repair so that engineers can check it. If you want to send it for repair, please contact your local customer support line. If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab. You can also call our Call Center, choose Option 2 if you have further questions. Thank you once again for your continued patronage. Best regards, Europe customer support team HTC Corp. Global Service Division

My answer to HTC Customer Service:

The same problem with GPS also have some my friends (s740 model seller: Latvia Mobile Telephone, www.lmt.lv ). You can find the same problem at internet forums, for example here: http://xdaforums.com/showthread.php?t=465564 May be it's a global problem for all s740 phones (hardware or software)? I know, that new models of HTC Rose have new ROM, for example: RUU_Rose_HTC_RUS_1.14.411.1_Radio_sign_12.23.30.06_0.24.30.24_CRC_Ship Can you help me more seriously? It seems that we haven't a HTC local customer in Latvia. Thanks for answer.

Answer from HTC Customer Service:

Dear valued HTC customer, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. There is no Romupdate available at the moment for your device, all available updates are published under this page http://www.htc.com/europe/supportdownloadlist.aspx?p_id=163&act=sd&cat=all. If you have issues with GPS connection, please perform hard reset on your device, but before doingthat, please save all your files. To do hardreset please go on start - expert - clear storage - 1234 and confirm it with yes. If issue still persists after that, device can be send for repair so that engineers can check it. If you want to send it for repair, please contact your local customer support line. If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab. You can also call our Call Center, choose Option 2 if you have further questions. Thank you once again for your continued patronage. Best regards, Europe customer support team HTC Corp. Global Service Division

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:-( :-( :-(

So please write to HTC Customer Service: http://www.htc.com/europe/CS_Mail.aspx with the same problems, they must understand that this problem exists. Tell him my Question Activity ID with this problem: 09LVCW18RUA000005.