[Motorola Razr 40 Ultra / Razr+ / Razr 2023] imranh101:
Hi, I don't know how else to get help. My Razr+ (T-Mobile) I got about a month ago has had all Kinetic Gestures stop working and the ability to open phone partially for 'tent' and 'stand' modes also no longer works. They worked fine when I got it and used for a week or two before they just decided to stop working. I have tried a factory reset as well as a full flash from the Moto/Lenovo rescue software and the issue STILL persists. The phone has no physical damage and has never been dropped or anything to cause problems. All sensors work (gyro/accelerometer/etc) but when going to the Settings > Gestures section, I scroll all the way down to the bottom where "Kinetic Gestures" is and the header for it is there, but there are no options under it/nothing to click on. I don't understand how its possible for this to persist through a full factory flash unless its a problem with the software image itself, I'd imagine the options for them would be there to view/manipulate at the very least, even if whichever gyro/accelerometer sensor was broken. The options for Kinetic gestures would still be there, but just not work properly.

This worries me because I reached out to support on the Motorola site and told the rep that I had already performed a factory reset as well as flash in the Moto tool, but the technician still said I needed to try a factory reset which tells me they are giving out canned answers from a reply form, rather than reading what I said and actually trying to help. Once I told them that I already completed a factory reset (again) they told me I will need to send it in for replacement which leaves me phoneless for at least a week if not longer. I also tried Safe Mode and the issue still persists. The two features I used most on this phone which are the kinetic gesture for flashlight (Used a dozen times a day) and the ability to open the phone in "stand mode" or "tent mode" with a Teams meeting on it and have it facing me while I work, are both now broken at no fault of my own and cannot be fixed even by flashing a brand new factory image on it, and so now my only solution is to have no phone for 2 weeks to get a new one sent out that will likely exhibit the exact same issues in a few weeks? My phone passes all hardware tests so it points only to a software glitch/bad image causing the issue, if it persisted through a factory image flash.

Lastly, even if the warranty repair/replace is the only option, the technician asked if this sounds okay to me, and before I could even ask which email they were going to send this replacement shipping label to, they said "Looks like youre not there anymore" and disconnected my chat session.

This is a T-Mobile purchased phone with financing which also means I cannot just take it back and get a different phone without eating a bunch of fees, which is the icing on the cake of all this.

Top top all this off and sour my experience further, I spent 30 mins doing a full backup to Google One, so that after the factory reset I could restore it to that backup. After the factory flash via the Rescue and Smart Assistant tool and then logging in to my Google account which I triple checked I backed up to and logged in to the same one, it doesn't even give me an option to restore a backup. It asks if I want to start backing up the newly reset phone to the google account but doesn't even give me an option to restore a backup. So now I have this phone with broken features that I bought less than 2 months ago that has 3 "simple" features that should be working with no explanation as to why not. Kinectic Gestures, Screen Orientations (Tent/Stand/etc), and Restore Backup are all just magically "missing" from my device.

Between the above problems and the fact that the chat bot on Motorola's website is literally useless - "Whats the problem?" > "Kinetic gestures dont work" "Is one of these your problem?" (four completely un-related options appear") > "None of the above" > "Okay, can you rephrase your issue?" - this loops over and over till you give up and use another option for support.

This is my first and likely to be my last Motorola device. Sad, because my first two weeks with this device I my eyes sparkled every time I pulled out the thing and opened it... Now I'm embarrassed to pull the thing out because the cool features I showed my friends it has all don't even work anymore at no fault of my own and I'm stuck with it.