[General Questions and Answers] Miu1600:
EDIT/UPDATE - Okay i get that i can use adb backup but the thing is idk where to begin.. i have never done anything like this and i don't wanna mess up.. so if you guys could guide me on how to adb backup > flash > restore and what command to use and when? and also if there is any youtube tutorial that i can just follow and that works with my situation??

Hi there! (please excuse any bad english) 2 days ago i powered off my Infinix Zero x Neo mobile to add the sd card i bought. but now it's not turning back on, at first it was looping on the infinix logo and then got to the lockscreen i entered my password but then it shut off again and started looping and idk how it happened but suddenly now it's in fast boot mode.. and it has been that way for past 2 days..

also "it did say press and hold for 8 sec to exist fast mode" but it didn't work for me. a while later i tried going into recovery mode and rebooting/powering off and on from there, but again both didn't work. it would just go back to fastboot.

after bringing it to the mobile tech he said the battery was swollen, (so got a new battery) and that even he can't do anything and said something about getting/installing new software and stuff and that through that the data will be lost.

Side note- This looping thing already happened 2 times in the past before, each time that i tried restarting for the system update to complete, it would be stuck in the "logo loop till lockscreen and close and repeat" but back then somehow i got it out of it when i tried plugging in my charger, that got it out of the loop but the difference is right now it's in fastboot and the charger method i already tried, it didn't work.

I have already got the sd card out.. but even that didn't help

Ok, now that i have said everything that has happened so far.. (Don't know if i forgot something..) i would like to know my options of saving this phone without losing its all its data/files??? or most..

what i think could be causing it is maybe the storage being so full? (i don't even wanna think about there being a virus or malware)

and what i have heard from searching around is that there might be an app that's causing the loop? so i can only think of the 2 recent game i downloaded which might also be the reason why my battery got swollen..

here is what i would like to know-

1- Can i somehow turn it back on?? cause it went to fastboot so suddenly..? and it happened in the past before albeit it was different but still it turned back on in the past so why not now??

2- Get it out of fastboot mode FIRST then maybe it will go to the logo and turn back on? ( i have heard about using adb to get it out of fastboot.. but looking more into it, it also deletes data.. correct me if im wrong tho)

3- Somehow backup my files now?? even though i can't turn it back on?? can i do it through recovery mode??

4- If i did go for factory reset or something similar that will wipe my data but also get it out of fast loop, is there any program or anything that will retrieve all my lost file... well, not all but most of my lost file??

5- Anything you guys might know??? any new information or a way that's not spoken of alot?? that will save my data and if yes, please tell me step by step because i don't know much about mobiles and also don't wanna mess up anything further...

also lastly i did see about safe mode.. but the only way i have seen u can access it is when your phone is on.. can i somehow access it through recovery mode?? and will the safe mode even help me just get the data/all my files out of mobile by transferring it into the laptop via usb cable??

if nothing works i might just put it into freezer like that one guy suggested in his tutorial (but again it was for bootloop not fastboot)...

thank you for reading this far.. i made this thread or post because i saw that many people didn't talk about the saving the files part.. but more so focused on getting the phone back on..

im really really disappointed.. cause it just suddenly happened and i didn't backup my data (cause i didn't how to or how many times a week or a month i need to backup again and it just seemed complicated...? and there was no answer that i understood or found so i always avoided doing it... stupidly thinking that nothing will happen to my phone.. but now it did..) and now im regretting it so much cause all my important notes and files and photos/videos everything.. related to the past 2 years are in it.. and be it for of memory keeping or cause i don't remember everything so taking notes and keeping files and stuff everything is in there and im trying to slowly make peace with the last option which is losing all my files..

but before that i still have tiny bit of hope... and i wanna see it through.

thank you for reading this far

hopefully there will be answers im looking for, i tried my best to compose this and word it out the best way i can.. wishing it could reach to someone that might know the answers or be of help.