[App Stores] Anonymous2442:
Phones keep getting faster and the Play Store still runs like trash

Even a 120Hz screen and a Snapdragon 865 can't make the Play Store a smooth experience

www.androidpolice.com

I can't attach the screen recording but just imagine a screen with 120Hz then opening an app with 30 Fps And a funny conversation with the support that saw the screen recording i sent them.. this is why we don't advance efficiently.

Thanks for contacting support.​

You can find a copy of the conversation you requested below.

Chat transcript for case: 5-9919000035261

Aug 24, 12:19 AM (Pacific Time)

12:19:59 AM Nyra: Nyra joined the conversation

12:20:02 AM Nyra: Hi Anonymous Leader, welcome to Google Play Support! My name is Nyra. In case you need to refer to this chat interaction in the future, your support ID is 5-9919000035261. How can I help you today?

12:20:27 AM Anonymous Leader: Anonymous Leader joined the conversation

12:20:53 AM Anonymous Leader: Can you people fix the google play store not being smooth

12:21:04 AM Anonymous Leader: the scrolling lags too much on 120hz

12:21:17 AM Anonymous Leader: Overall app smoothness is not great

12:21:29 AM Nyra: I understand you're facing issues with your Google Play Store app.

12:21:37 AM Nyra: I'm sorry to know that.

12:21:45 AM Anonymous Leader: This hasn't been fixed since 2022

12:22:27 AM Nyra: Not to worry, let me check what best can be done here.

12:23:01 AM Anonymous Leader: Kindly optimize the google play store on the next update clearing data uninstall updates are temporary fixes and sometimes it doesn't even work

12:23:49 AM Anonymous Leader: And the google play services is consuming 1GB space

12:24:19 AM Nyra: Oh, thanks for your feedback.

12:24:37 AM Nyra: Please be informed that there are no issues with the Google Play Store app at this moment.

12:24:54 AM Nyra: It looks like the issue is with your phone.

12:24:58 AM Anonymous Leader: There is and I'm not the only one facing the issue

12:25:17 AM Anonymous Leader: Search on chrome Google play store lag and you'll see results

12:25:22 AM Nyra: Oh, however, we didn't receive any similar issue regarding this.

12:25:31 AM Anonymous Leader: Because no one is reporting

12:25:38 AM Anonymous Leader: People are lazy

12:25:43 AM Nyra: I'm sorry if you feel that way.

12:26:13 AM Nyra: If there is any issue with the Google Play Store app, we will receive an update from our engineering team regarding the issue.

12:26:28 AM Nyra: At this time, there are no issues with the Google Play Store app.

12:26:41 AM Anonymous Leader: But there is

12:26:44 AM Anonymous Leader: and it lags

12:27:01 AM Nyra: Also, if the app is lagging on your phone, you may have to perform the troubleshooting steps to resolve the issue.

12:27:10 AM Anonymous Leader: I already did

12:27:46 AM Anonymous Leader: My mobile can handle cod on high settings it's impossible that my phone can't handle play store to be smooth

12:27:51 AM Nyra: I appreciate all your efforts.

12:27:53 AM Nyra: Okay, as you're saying that the app is lagging, I'd request you to share the video when you open the Play Store app and scroll it.

12:28:08 AM Anonymous Leader: Where can i send the file

12:28:14 AM Anonymous Leader: I can't attach here

12:28:22 AM Nyra: I will send you an email, please reply to the email with the video.

12:28:26 AM Nyra: May I know your name?

12:28:34 AM Anonymous Leader: Just call me Lary

12:28:47 AM Nyra: Thanks, Lary.

12:29:10 AM Nyra: I've sent you an email.

12:33:10 AM Anonymous Leader: i sent the screen recording

12:33:16 AM Nyra: Thanks for sharing the video.

12:33:28 AM Anonymous Leader: You can see it's janky and laggy

12:33:36 AM Nyra: I see that there are no issues in the video.

12:33:49 AM Nyra: You're able to scroll without any lagging issues.

12:34:01 AM Anonymous Leader: Seriously now

12:34:11 AM Anonymous Leader: I'm not on 60Hz

12:34:20 AM Anonymous Leader: I'm on 120hz

12:34:37 AM Nyra: That shouldn't be an issue.

12:34:50 AM Nyra: Lary, there are no issues in the video which you've shared.

12:35:14 AM Anonymous Leader: This literally never happened before with the old google

12:35:27 AM Nyra: I certainly understand your point.

12:36:00 AM Nyra: However, it is clearly seen in the video which you've shared that you're able to use the Google Play Store app without any issues and lagging.

12:36:07 AM Anonymous Leader: You clearly are not seeing the lag I don't think you can handle this inquiry

12:36:21 AM Nyra: Please share the video where it is showing that the Play Store app is lagging.

12:36:31 AM Nyra: I'm sorry if you feel that way.

12:36:34 AM Anonymous Leader: You literally can see it when i scroll

12:36:35 AM Nyra: Please know that everything has a procedure.

12:37:05 AM Anonymous Leader: If you don't see it show it to someone who is more keen eyed

12:37:06 AM Nyra: It is scrolling smoothly. There are no lagging issues in the video.

12:37:28 AM Nyra: Please share the video where it is showing that the Play Store app is lagging.

12:37:35 AM Anonymous Leader: I already did

12:37:57 AM Anonymous Leader: You clearly dont know 60hz from 120hz

12:38:15 AM Nyra: As informed, you've shared the video where it can be clearly seen that you're able to use the Google Play Store app without any issues.

12:38:32 AM Anonymous Leader: It's functional but not smooth

12:38:41 AM Nyra: As mentioned, please share the video where it is lagging. In order to assist other waiting customers, I'll have to finish up this chat for now. If you have any other follow-up questions please feel free to contact us again or visit Google Play Help at support.google.com.

12:38:45 AM Nyra: Nyra left the conversation

12:38:45 AM Nyra: Thank you for contacting Google Play chat support. Your chat session is now complete.

12:38:45 AM Nyra: Nyra ended the conversation