[Moto G Power Questions & Answers] slamkeys:
Around the time of the 3G network shutdown by Verizon I started having trouble with my phone. This may or may not have ocured after an update but I have the operating system left at Android 10 because of problems i heard some people have with updating Moto G Power to Android 11. Texting and internet are functional still. Everything previously worked. This problem has been going on for months non stop now and have just been using the phone for data currently and texting but i cant go on like this forever.

If I try to turn on Wifi Hotspot I get a message "Your order could not be processed Your plan does not support mobile tethering" even though I have the Silver unlimited plan which includes 5GB Hotspot and I have previously used it. This stopped working after I had used the full 5GB one month many months back And was never able to turn it back on ever again since even though i had data reset and everything.

I am unable to make or receive calls because for some reason the provisioning for VoLTE is not functioning and I can't use WiFI calling as a workaround because I am unable to turn that on either. When I try to make a call the phone says I'm roaming and the call just doesnt go through even if i try to call the customer support number. If someone tries to call me it goes to voicemail. For some reason I do get visual voice mail to come in which I guess goes through data differently.

VoLTE, video calling, and WifI calling are all non selectable even with the hidden controls from *#*#4636#*#*even though the phone is compatible with the network and even previously these features were provisioned. I never used the video calling feature but i know it was turned on since i saw the option sometimes when i made calls. I didnt yet set up WiFi calling because I didnt need it but the option was clearly there before ready for setup.

My APN settings are set to TRACFONE.VZWENTP and I had tried changing it to the other one Verizon uses and that didn't work at all it made the internet not work So I switched it back so I think this is the correct APN. I heard there is a setting called IMS which on some phones is sepporate from the APN that VoLTE is reliant on which I suspect is where the problem may be but I have no access to IMS on this phone to even view it what it is set to if that is how it works. Seems to be to be some improper setup on the network where my phone has improper provisioning even though the phone is supposed to be whitelisted. On the reception bar it says LTE but also "extended network" which is what it says when roaming but I am near Verizon towers and in the US. If I make a call it says i am roaming and it just wont make the call.

I have tried repeatedly to contact StraightTalk customer support and they all just pass all the blame on me and my phone or I lose connection with them before anything gets done. I just get told to update the phone and buy a new phone but I want this phone. They claim on their end my phone is approved for all this stuff but I think something is wrong still by them. I heard around when this first started around early year there were many people that had similar issues as mine and not just on this specific phone but seemingly mainly BYOP setups. I haven't attempting contacting Verizon because it seems they require an account number with them which I do not have because this is through StraightTalk. I had got my phone through StraightTalk in the first place they did offer a market unlocked phone and I took it and it was working until It wasn't. It has all the bands needed for Verizon's network and has all the features the plan offers.

What am I supposed to say the support and what support to get them to fix the issue? Even if i get taken a few levels up the people up top wind up with stupid questions like "is airplane mode on?".

Am I right that it's an IMS setting misconfiguration that was pushed onto my phone by StraightTalk that they had got from Verizon and for some reason they arent correcting it? Is there any hope of this ever being fixed on the network? Or is the problem really my phone afterall? I would have tried contracting Verizon too but im not sure they would listen to me without a Verizon account number even though it is there network Im on and they own StraightTalk.