[Samsung Galaxy Note 10+ Questions & Answers] Peter1800:
So last year I got my first Note 10 Plus 5G And it was all fine apart from it wouldn't update so I downloaded the update and flashed it by oden but it seemed to be a copy of Samsung’s own software the type used in shops so I spoke to Samsung and they told me to send the phone to TMT in Manchester UK which I did and they would reflash it and send it back so after a month they finally got back to me and told me it was running Samsung’s software and should have never been sold to me I Explained why it was running said software but they didn’t care and Samsung took the phone and told me to message the seller on amazon to which they couldn't help as in Samsung’s eyes they had sold a phone that should never have been sold!

So after about 2 months back and forward messaging Amazon, the seller, Phone calls from Samsung I had to give in and let Samsung have the phone and loose the £450 the phone cost me with no compensation from Samsung or Amazon so my only option was to buy another... So got the money together bought another one had no issues but the battery was lasting for 3 hours the battery part on the phone would tell me it has at least 2 days of charge.

So, September comes along and I paid another £109 to Samsung for one of their partners WeFix as they were then to come and put a brand-new battery in to the phone as I thought this is no good it’s lasting 3 hours and not even worth using hell my A30s lasted up to 1 and a half days maybe longer the way I used it… Which the note 10 plus 5G got its new battery and it was fine at first but now I’m leaving the house at 11am with 100% and coming home at 2.40pm with 39% which by the time we get the shopping put away and get sorted it’s about 3.10pm and I get upstairs to look at my phone it’s hitting 15% and basically a few minutes later it’s on 5% and the phone may have the worsted chipset for battery but it’s on all the lowest settings it’s always got most stuff not needed turned off and the only time I use it when in the house or out is for taking photos and or listening to music when out..

There’s no 5G on my network Labara round here so it’ not that it’s using 5G when out and about.

The phone it’s self I can go to bed for a few hours power it off at about 55% and wake up power it back up and it’s at 20% this can’t be right surely?

So, I got back in touch with WeFix who are now LikeWize repairs and they have said because after the phone’s battery was replaced it was refurbished to Samsung warranty condition for 1 year after the repair so I’d have to contact Samsung to get them to deal with the issue and send LikeWize to look at the phone again. That’s allot easier said than done too!!

So my only option before talking to Samsung on the phone or on Live chat is going to be to ask here I used to be here quite a bit back in the day of having the note 3 when I was in to rooting and stuff now day’s I’d not know where to start nor want to risk it really but I know everyone was always whole heartedly helpful here so I thought I’d see if anybody knows why a phone that tells me with my settings I use on the lowest and all the recommendations to keep the battery life up saying I have got 2 and a half days charge is lasting a max of 3 to 4 hours and it’s done? Because it’s beyond me what has caused this issue to happen from day one the fact, they put these features on the phone are meant to be there for you to make use of but I Can’t make use of any of them even the lowest settings again are all just draining the phone with in hours literally…

Thanks for any help that anybody can give/suggest would be great I Know the phone was not formatted after the repair which they say the phone will be formatted so back it up before you get the repair done but that didn’t get done so I don’t really see it being something so simple but I don’t know if it could be something to do with that.

Thanks again, Kind regards, Pete.