yashsingh1/xdaforums huggingface dataset:
[Google Pixel 7] brunobernard:
Originally i was on TMobile for sim and visible for eSim. Worked great for months until i got the issue stated on this thread aka Esim stopped working and had to do a factory reset to even delete it. We tried everything

After this i tried to enable the esiim.with visible (tried at least 10.times with 10.agents). I gave up and asking them to send me a pSim.

Then I tried to activate T-Mobile with eSim and that did not work...

I literally tried everything.

From October to March. Everything worked fine. Had esim with Google Fi and visible
[Google Pixel 7] 41rw4lk:
Did you register your eid with tmo for the esim?
[Google Pixel 7] bobby janow:
So what are you doing now, carrying 2 phones? Something is wrong and I really don't believe it's the phone. Why did your network on the eSim just drop out? It sounds like carrier problems to me but who can tell if they are not forthcoming. What happened with Fi? Almost as if someone decided to drop your plan because the eSim got de-registered in their system due to misconfiguration or updates. Does the pSim work now? If this were a phone issue then there would be a ton of reports about this. I've had a pSim and eSim running since the P6 and then transferred to the P7 with no issues other than spending time with a tech who wouldn't give up. The technology for some carriers is relatively new, maybe Visible screwed up the IMEI or EID on the network?
[Google Pixel 7] spirosbond:
Thank you so much for reporting. This is super helpful and exactly matches my situation too.

My replacement pixel is arriving soon and I will test the exact eSIM that was not working. That will put this to rest for me in terms of troubleshooting the root cause.

I am 99% convinced it has to do with the chip that stores the EID and the eSIM information.

That is separate from the SoC and doesn't get touched when flashing the firmware.

Now the question is how do we avoid from running into the same problem again... Can't replace phones every 6 months I guess 😅
[Google Pixel 7] spirosbond:
You can only see this setting when the SIM is recognized and active. Since the eSIM doesn't work you don't have it.
[Google Pixel 7] brunobernard:
I am also 99% convinced that it has to do with the chips that stores the EID and eSim.. Somehow it got corrupted..
[Google Pixel 7] bobby janow:
Just doing a little research. It seems that those who previously used Fi with an eSim are the ones having issues. They can't get any other eSim to work no matter the carrier. IIRC one guy had TM working on the physical sim and Fi on the eSim. Changed out of Fi and no other eSim would work. Another person had TM working on the eSim then started using Fi and nothing worked right after that. I don't know that Fi corrupted the chip but it might have commandeered it. I do know that the EID and second IMEI is important to activation so if they locked one of those you might be out of luck until you get another device.
[Google Pixel 7] brunobernard:
That is a possible theory
[Google Pixel 7] bobby janow:
And as I'm beginning to recall when I moved from my P6 to the P7 I had very similar issues. The first tech couldn't get it to go and the second tier guy was like a pit bull. No matter what we did we got the same problems as you are having. Finally we tried this 3 times and the final time it took. He wiped out all the device identifiers on *his* end. Naturally I had to do the same on my end by deleting the eSim and then rebooting the phone. Last time he said to actually turn off the phone while he wiped everything out he could find. He then generated another QR code for me and it got registered. Both my sims are with Verizon.
[Google Pixel 7] 41rw4lk:
If you go to About Phone > Sim Status (sim slot 2) you should see your eid down at the bottom.
[Google Pixel 7] spirosbond:
Well I don't have my phone anymore since I sent it for replacement but I am sure I checked there as well and the EID was "missing" or "unknown"
[Google Pixel 7] brunobernard:
It was missing from mine too
[Google Pixel 7] bobby janow:
It was missing from mine too but I read it off the box and that worked just as well. They need to input that into their system along with the IMEI before it can generate a code. Just be aware the same thing might happen with the new device.
[Google Pixel 7] simplepinoi177:
...because I'm convinced it wasn't just the device doing this, no matter how much the OP determines it to be...
[Google Pixel 7] spirosbond:
Hello, I just wanted to report back that I received a new replacement pixel 7 today and I managed to register an eSIM from the same carrier (Mobile Vikings) without any problems.

Process I followed:

1. I booted the phone

2. Performed all OTA Updates (Android version, PlayStore, Security)

3. Requested a new eSIM QR code from my carrier like usual

4. Scanned it and poof voilà! Done

So in my experience this is what I know for a fact:

1. My eSIM stopped working suddenly without any real cause: fault of the device or the carrier

2. I couldn't delete my eSIM from my pixel 7 except with Factory reset: Device's fault

3. Couldn't retrieve my eSIM ID number from settings (printed on the box): Device's fault

4. Couldn't register a new eSIM from the same carrier (even after factory resets): fault of the device or the carrier

5. Changed to a new pixel 7 (new IMEI/EID) and I could add my eSIM again: Device's fault

We can keep arguing about whose fault it is but facts are facts. Even if my carrier screwed up at point 1. and caused all this (which I doubt), my expectation is that the device should have the right SW & HW protection to not get bricked un-recoverably even after a factory reset.

I am really worried that nothing protects us from this happening eventually again, so I will try to push google to look into this thread and hopefully acknowledge the problem.

I wish good luck to the rest of the folks that are suffering from the same issue...
[Google Pixel 7] brunobernard:
That is good news. My replacement should come this week.

Also, I do not disagree with some people on this thread that eSim setup can be painful if some mistake are made. At the same time I think that in some case it can be caused by the issue that spirosbond and I were getting.

I think one way to know is that if you get the following symptoms:

- After reboot it takes long time (~2-3mins) to get network connection with my pSIM

- After reboot it takes long time (~2-3mins) until I have the option to add an eSIM

and you got into a situation were you eSim was working and suddenly:

- the eSim stopped working

- the eSim was present but could not be activated

- the eSim could not be deleted

- the eSim could not be deleted (Doing the Reset/NetworkWifi including deleting eSim)

- the eSim could about be delete doing a Factory reset

I also wondering what is the issue and hope it does not come back after the warranty expires. If you need help to convince google that there is maybe a potential issue let me know. I will be willing to help.

​
[Google Pixel 7] andybones:
So if a factory reset is removing eSim do you have to re-add it after every reset?

and the answer is probably no, but can I convert a pSim to eSim?

Or do I need to go to AT&T and get the QR Code to scan?
[Google Pixel 7] bobby janow:
A factory reset will not remove the esim unless you check the box that says delete eSim when prompted right before reset. What happened to the 2 previous posters is extremely unusual and not a flaw of the device no matter what they think or have been told. And yes, you will need a qr code generated by the carrier. I'd stay away from Fi for now until they know how to release their hold on device ids.
[Google Pixel 7] 41rw4lk:
I have TMO and my psim went bad, couldn't receive calls. I just hit up TMOhelp on twitter and gave them my info and they gave me a link to a QR. Done and done, same number no issues. I would assume ATT could do the same, but idk for sure. Either way, that was my experience switching from psim to esim.
[Google Pixel 7] bobby janow:
TMO had an outage some weeks back and Fi was affected as well since they seem joined at the hip. Thus I'm not surprised all of a sudden the network crapped out for some. Then if you changed from eSim or to an eSim they had you delete it and you were then sent into a black hole. Today I saw Fi is rebranding yet gain with a free eSim test account and promo pricing. As I said it's probably not a great idea to sign up just yet until the growing pains are sorted out. Hopefully you can then avoid the problems the OP and others had.
[Google Pixel 7] felipy2k:
The same happened to me, my EID is unknown and Google Support told me to send the phone to US, turn out that I'm in Brazil, bought the phone while traveling. I think the update that supposed to add the second e-sim screw up everything! I just got some security patch from may yesterday, still no info about e-sim ! I'm about to sell the phone as I need the e-sim to avoid walk with 2 phones!
[Google Pixel 7] bobby janow:
Which providers did you have when the eSim crapped out?
[Google Pixel 7] felipy2k:
From Brazil, Claro network! The thing is, I know the box have the EID number, but come on, seems that Google don't have it anywhere else ... Now the error tell me directly the EID number is missing !
[Google Pixel 7] bobby janow:
If you have the Eid number from the box the carrier should know how to input it to their system. But unfortunately most don't and you're left with an unworkable device wrt the eSim. The same thing happened to me but the Verizon tech would not give up. I think it took about 8-10 reboots and qr codes to finally get it working. I don't know what he did exactly and he might not have either. Google needs to fix this asap.
[Google Pixel 7] felipy2k:
They tried to scan de QRcode for several times and worked ? Cause mine is always the same msg, even though I did 2 or 3 times !
[Google Pixel 7] simplepinoi177:
I think @brunobernard ended up having to send his device to Google for replacement as -- as it was determined if you read a bit more in the thread -- something about ESims and updates may cause certain devices to no longer be compatible with carriers with ESims; something gets unremovably written in the device that makes it not work with carriers' ESims. The ony way brunobernard was able to get things to work again was to get Google to replace the device.

My understanding is that this option may not be available for you as you are in another country (Brazil); which is unfortunate. I am letting you know this, so you might formulate the next steps you might consider and want to take...
[Google Pixel 7] felipy2k:
Yes, Google just sent me an email asking to send the phone to US, kinda frustrating you know ? The pure android turn into a nightmare, no more arguing with ppl about iOS and iphone stuff, start to thing that it worth the price, back in 2012 bought a 4s in US, somehow the wifi stop to working and apple replace it in Brazil.
[Google Pixel 7] bobby janow:
Yeah. But it took a lot of tries. The tech needs to do the background work before they generate the code. Don't think this is specific to the Pixel 7. iPhones are having this problem too and Apple suggests calling the carrier.
[Google Pixel 7] supermansaga:
So how many EIDs does pixel 7 possess? Just one? I was told Pixel 5 could have 5 esims added, though only 2 can be active. I can see only one EID right now w/ my pixel 7 pro, but they are already associated with a T-Mobile prepaid and Google Fi Wireless. How could I find out the 2nd EID? Thanks.
[Google Pixel 7] bobby janow:
There is only one. When you add another eSim go through the steps and give the tech the EID it shows when you click "activate in store" or something like that. It will ask for your provider and at the bottom before you select the carrier it has a little thingy that says, "show EID" click that and you're good to go. Or it's also on the box at the bottom under IMEI 1 and 2
[Google Pixel 7] supermansaga:
Thanks. But does that mean two diff num esim from the same carrier can't be added and coexist? The 5 esim mentioned would have to be of diff carriers?
[Google Pixel 7] bobby janow:
There was some talk about combining two eSims from Fi for better coverage but I'm not sure if that ever got implemented. It is called MEP or multiple enabled profiles. What that means (I think) is that you can have 2 eSims on the one device and it shouldn't matter which carriers or single carrier it is. But Google is not talking about it from what I can tell even though some claim it's working. Their support now is one eSim and one physical sim and that can be the same carrier. I have it working like that. I haven't tried converting my physical sim to eSim because I really don't want to mess with it and take a chance of them screwing something up. It's a good question though since each sim must be attached to an IMEI so I'm not quite sure how that all works.

I mean for instance, let's say you have 3 numbers. One physical sim and 2 eSims of which you can only use one eSim at a time. If you switch numbers on the Esim network profile how does the number use the IMEI? Can two numbers from different carriers have the same IMEI? It seems that way, right? Here's a link I found and now it's even more confusing.

Does the Google Pixel 7 series offer dual SIM and eSIM support?

Google's new Pixel 7 series phones support both dual SIM and eSIM. In fact, you can also use two eSIMs together!

www.xda-developers.com
[Google Pixel 7] riddick541:
Hey @felipy2k Do you have a case ID where I can refer to. I'm also in talks with google about this issue ... They send me to the carrier (mobile vikings) as OP ...
[Google Pixel 7] tompkh:
I talked to Google at length about this - I managed to convince them that the issue is the device, by explaining that scanning (or manually adding) the esim results in the phone not "absorbing" the esim.

Seems like they'll replace my Pixel... .
[Google Pixel 7] thiago_oliv:
I made an answer about this but someone moved it to a new topic .

But here's the info I'd like to share: I confirm that in Brazil it's possible to use eSims in my personal experience as a Pixel user. I'm not saying which Pixel models were used to avoid getting my post moved again.

Brazilian operators I've been using on my Pixel for a while with eSim: Vivo and Oi (now Tim). Operator my brother got the "eid not found" error on his Pixel: Claro (tried yesterday).

I'll update this if we find a solution.
[Google Pixel 7] felipy2k:
Sorry for make you wait ...Re: Your Google Support Enquiry: Case ID [4-4775000034126]

I find someone talking about the Android flash tool, rebuilt the partition and the EID is now showing, I think I will give it a try, cause I don't want to send the phone to US.

This post:

https://xdaforums.com/t/eid-number-problem-p6p.4405443/

I think I will wait till June update, since was the last update that makes my esim go away, if the EID still missing, than I will try android 14 beta, than i will try this force flash all partitions !
[Google Pixel 7] felipy2k:
I used to have e-sim from Claro on my P7, the problem was after the last update my EID is missing, and now only regular sim card.
[Google Pixel 7] spirosbond:
I did try that on my P7 when my EID went missing but with no luck. I hope you have better luck 🤞
[Google Pixel 7] felipy2k:
thanks Bro, if nothing of this solve the problem, im gonna sell the phone as i need the second line, than i will sell teh whole package Pixel 7 and Pixel Watch, the Pixel buds Pro i will keep cause the samsung Pro hurt my ears after 20 min.

Just one more info, i dont know why but i found the EID screenshot when the e-sim was working, but the networks here in Brazil dont know how to add it to the Code, as the Qrcode is already printed in the card.
[Google Pixel 7] spirosbond:
I also had my EID from the retail box but my Belgian Carrier provider didn't know what to do with it... It's a total mess.

I think though that losing the EID is not the cause of the problem but the effect of something else going wrong with the phone. Unfortunately I cannot prove or backup my statement with anything else other than my experience with my broken phone before I replaced it.
[Google Pixel 7] felipy2k:
Well June update didn't fix ... I've been reading problems with pixel 6 exactly like mine, so this is not a Pixel 7 thing or Android 13! Even the screenshots are the same... The problem is that i do need the second sim to use my work number. I'm about to sell it and buy something else and never buy a pixel again! Man i do miss my P30 Pro!
[Google Pixel 7] felipy2k:
well for those that are in the same boat, tried force flash with android 13, and then the 14 beta 3 ... same thing, im gonna sell this piece of **** tomorrow !
[Google Pixel 7] riddick541:
Just tried the same thing :-( unfortunately indeed didn't work
[Google Pixel 7] simplepinoi177:
It's sad that the June update hadn't fixed or helped anything...

Saw a droid--life.com article listing the "bug fixes" and one (of the 30) specifically had an entry of "Telephony -- Fix for issue occasionally preventing eSIM from activating in certain conditions". But now that I re-read it, it may not apply to dual eSIM set ups....

But it would've been nice if the update did something for y'all...
[Google Pixel 7] felipy2k:
In my case even with regular sim card i have some problems, if i restart de phone takes 2 or 3 minutes to the sim come alive, then to get the LTE i need to make a call, if i dont do that, the LTE still unavailable.

Its the most buggy phone i ever purchased, all those gimmicks from june update, didnt come to my phone somehow, even cinematic wallpapers etc ... i propably will never say a word again about expensive iphones, you get what you paid for.
[Google Pixel 7] simplepinoi177:
Yeah...it does seem that the Pixel 7's have a rough time with international carriers....i've no experience with iphones, but do they 100% work perfectly in foreign markets?

in terms of the "gimmicks" such as cinematic wallpapers and such; Google always disseminates those app updates in "staged rollouts" -- I wouldn't call a "buggy phone" because of that particularly....
[Google Pixel 7] supermansaga:
I don't know what to say. I have my fair share of frustration for the phone to be used in an East Asian country where it's not for sale and I had to root the phone to enable components for the 5G physical SIM to work. But this June update works quite well so far. My Verizon/T-Mobile eSim no longer binds with the previous May update and requires me to place a call to customer service to unbind and rebind to the June update. The Asian country physical SIM continues to work too. The only thing I want to complain is the Tensor G2 chip probably not strong enough and thus the machine could feel slow.
[Google Pixel 7] PixelNexus23:
I have been having a very similar issue with my Pixel 6a. I bought the phone from the official Google Store in the US. I used Pixel 5a before this on the Google Fi network with an eSIM and another physical SIM from another country. eSIM with Google Fi worked fine when I bought the phone in Nov 2022, but eSIM stopped working the day the Dec 2022 update arrived on my phone, and it has not worked since. I had several troubleshooting calls and email exchanges with Google Fi support in the past eight months, but nothing worked. After my recent call with Google Fi, they briefly acknowledged that they had been made aware of such an issue in April 2023. But they would not say what is the root cause of the problem. I tried the Android Flash Tool a couple of weeks back and again today after reading this thread, but the problem is still not fixed for my device. It looks like the EID got erased from my device and I see the same issue as other where they see "Device EID not found"
[Google Pixel 7] brunobernard:
Yeah. Google sent me a new phone. They could not figure it out. And yes looks like the EID for erased or the eSim module stopped working all together
[Google Pixel 7] PixelNexus23:
They gave me an option for the replacement phone, but I was able to convince them to return the phone for a full refund. That's what I am going to do. Just received the return label last week. I'm going to send the phone back this week. Now the question is which phone should I get next? I want to get Pixel 7 but afraid of a similar issue. Another option is OnePlus 11. I really like the OnePlus software. Probably the best after Pixel.
[Google Pixel 7] h8Aramex:
OnePlus is bloody awful. The OS ruins that phone.

- Low call volume. Almost every OnePlus if not all suffers from this. They could add more volume, but guess what? No. They don't care.

- Delayed notifications. No one knows why but it's been a thing for many years now. No fix, workaround. Just google *OnePlus delayed notifications ".

- Bugs. No one cares at OP, no one fixes them. If you encounter one, cherish it because it's going to be there forever. I reported them, no replies or fixes ever.

- They ruined standard Android features such as "ignore do not disturb" for app notifications. Why? Because OnePlus lol.

- Let's not get into each model's various hardware bugs. Oh and the RMA? hahahhaha lmao good luck.

Sorry if it sounds personal - maybe because it is. The phones could be great if they didn't spend all profit on sponsored reviews.

It's not the OnePlus we all loved. That stopped fast, right around when CyanogenMod changed.

Is Nothing phone better? No. They don't even let you root. Xiaomi, I like better because hardware and call volume is Ok at least - but MIUI is heavy, has bugs and it also removed "Ignore do not disturb".

If you want a working standard Android today, it's either Google or Chinese phones like Unihertz, Ulefone, Doogee and so on. Ridiculous, but my Unihertz is literally AOSP and has no bugs whatsoever. No heavy skin, no killed features, etc. I know, Chinese hardware is not Snapdragon 8 gen 2 usually, but meh. I remember using flagship OnePlus and Xiaomi, and how they would turn into lava as soon as I tried to play something for example.

Phew, sorry for the long post. Good luck.
[Google Pixel 7] akirakun01:
I ****ing google,my p3 and p4 are Android 13. the same as problem.wo lost my all number.
[Google Pixel 7] akirakun01:
MOD TRANSLATION (from translate.google.com)

"The bad thing is that both pixel3 and pixel4 have this problem. Never use pxiel when using esim. I'm a traveler. These are esims I collected while traveling. There are more than 10 of them. I saved twice and only two were left. A person can be saved."

不好的是pixel3和pixel4都有这个问题。使用esim时切勿使用pxiel。我是一名旅行者。这些是我在旅行时收集的esim。其中有10多个。我救了两次，只剩下两个了。一个人可以被拯救。
[Google Pixel 7] felipy2k:
well turns out that i sent the phone to USA (Im from Brazil). google gave me UbreakFix Northe Miami address to fix the phone, a friend of mine while in a trip went there as a favor ... the guys who checked the phone told him that the phone have carrier lock and my friend brought it back to Brazil. The phone was purchased at best buy store as Unlocked and and the esim used to work till march update. Google has closed the ticket. From now on, or samsung or apple to me, no more imported devices like that!