yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S23 Ultra] ericc94:
Got exactly the same issue.

My trade in S22 Ultra was in pristine condition.

I contacted support on chat and it took the representative less than five minutes to cancel the charge.

Did they actually checked?

Are they taking a chance that we are going people are going to suck it up and pay $155?

This is borderline fraudulent.
[Samsung Galaxy S23 Ultra] ulsa:
My trade in went down to 1$ value :-( It was originally 5$ so I'm not that disappointed :-)
[Samsung Galaxy S23 Ultra] evilblade:
Seems like this is US problem mostly. My S22U went in... took Samsung 10 days to process and then I've got email that has been done. So my only complain could be lack or very minimal information provided of what is going on.
[Samsung Galaxy S23 Ultra] Paul_Deemer:
The instructions for Samsung state to put the phone in the box nothing else. No cases, no accessories etc. Just the bare phone. And you put it in the S23U box and put the s23 box in the shipping box that it came in. At least that how you supposed to do it. I always have my original box so I put mine in the S22U box.
[Samsung Galaxy S23 Ultra] Ygrek-Ix:
In Poland Samsung Trade-In program also try to cheat customers. Nightmare promotion, can make you hate Samsung.
[Samsung Galaxy S23 Ultra] netnerd:
i have case on s22ultra since day1, i sent my phone in NOT cracked, i even took a photo inside the phone box.

they said the phone is cracked and be charging me 500$, they sending me back my phone.

maybe fedex damaged it or samsung dropped it and blaming me !
[Samsung Galaxy S23 Ultra] WingedCow:
Mine was pretty flawless, got 2 text in 2-3 days between of them receiving it then crediting me for my trade. But like a previous poster said, I keep my old phone boxes, bubble the **** out of it, then put it in their box. Oh, I also video record the whole process, of me booting the phone, showing no lock, 360 view of the phone under good light to show no physical damage of any kind, me putting it in the phone box, seal it with their return numbers on a self adhesive label, me wrapping bubble wrap around it, goes into their box, taped up the box and slapped their return address on it. Samsung aint gonna catch me with my pants down.
[Samsung Galaxy S23 Ultra] The Root:
Went smoother than usual. I put it in the S23 Ultra box this time and had no incident and full value.
[Samsung Galaxy S23 Ultra] mzsquared:
Samsung doesn't handle the trade returns directly, but rather relies on 3rd party company called HylaMobile located in La Verge TN, that's the place where I sent my Flip 4 for S23U(and other trades before that). Hyla feeds their assessment about devices condition back to Samsung upon which Samsung tries to blindly 'extort' some money from innocent customers.

So far all my trade-in items went through w/o any problems,(different story about Samsung deliveries tho) but, I too document w/ pictures and videos all stages of packing/shipping – just in case.

Samsung must be well aware of all the shenanigans that going on with their parcels moving both ways, from or to the Samsung address, and someone's expectations of high value gains if stolen, that it must side with customers who can produce a proof of the real condition of the device and dismiss HylaMobile claim of device damages. And Samsung probably has a lot of evidence of falsified appraisals by bad actors to get money for imaginary repairs. And lets not forget that Fedex handles the delivery again, so there's more chances for a “human errors”.
[Samsung Galaxy S23 Ultra] WesTokyo:
I think the issue is because the trade-in company is not Samsung, but a 3rd party (at least in the UK). They tried to ding me once for £100 excess for a scratch on the screen, however if was a scratch on the protector. It took 2 weeks to resolve, didn't have to pay in the end, but the whole time I was getting the annoying kill-phone message for failure to trade-in.
[Samsung Galaxy S23 Ultra] varcor:
Samsung has gotten pretty shady in the past few years. They've really reduced trade in valuations from the S22 Ultra to the S23 Ultra, then you're exposed to a 3rd party reseller to ding you even further, shameful! Sell your phone yourself. If the device is pristine and the IMEI is straight you'll likely get more and avoid down time without a phone.
[Samsung Galaxy S23 Ultra] darekz:
Very pleasant experience on my side. Text and email from them that my trade was approved for $500.
[Samsung Galaxy S23 Ultra] HorizonJ:
In the UK, I've traded in 3 times now. An S3, S3 mini and an OG Galaxy S. I've had no problems, obviously these are low value trade ins, but all the phones were in good condition (no cracks or major scratches) and they were all rooted at one point. Still haven't had an issue
[Samsung Galaxy S23 Ultra] mzsquared:
$500 for S22 Ultra? That's how Samsung is stiffing its customers now.

I've traded(sacrificed) my Flip4 for $400 in mint condition to get S23U.

Then I put my mint S22U on Swappa and gotten $736 free & clear but it's a bad business on Swappa/Paypal as well lately, my S22U Burgundy 512GB, was listed at $860, the buyer paid $940(w/tax) and Swappa added some 'partner' fees: one partner took $40 and another 'partner' $110(?) - I ended up taking $736, still better then $500 trade but now I'm considering an exit from any future Samsung SxxxUuuu purchases. S23U has good battery and it's easy to replace it(battery) so I think I'll be good with it for the next 5 years.

In the meantime, since I always need a 'pocket', smaller daily runner phone am gonna buy Pixel 7a when they show up and start transitioning to Pixels, used to have 4a and 5 so if Google keeps improving them...who knows, maybe I could drop the Samsung phones for good.
[Samsung Galaxy S23 Ultra] woodymogs:
Do you mind me asking how long your trade-in took? Samsung UK confirmed receipt of my trade in 2 (working) weeks ago but I haven't heard anything since... Mine was also rooted but otherwise in good condition so I was starting to wonder if the rooting was causing an issue.
[Samsung Galaxy S23 Ultra] WingedCow:
I would get on them about that. Just keep reaching out to them every few days, best if you can get one of them CS to keep in contact with you through email. I had this problem when I did a Google trade in where they wouldnt update the tracking status on the website even though the tracking shows delivered. I contacted CS a week after and kept checking back every few days to make sure they are aware of the issue until they manually refunded me for the trade in. Took about 3 weeks total for them to do it.
[Samsung Galaxy S23 Ultra] woodymogs:
That's interesting, thanks. May contact CS tomorrow and see if they can throw any light on it. Perhaps they're just inundated with second hand trade-ins lol.
[Samsung Galaxy S23 Ultra] WingedCow:
Its just the third party shenanigans. Basically they wait for the third party receiver to tell them they received it before they do anything, so if the third party drag their feet or forgot to update them, then its stuck in limbo. When you initiate a case with Samsung and tell them "Hey, you received it already" now they have to talk to their receiver and figure out whats going on.
[Samsung Galaxy S23 Ultra] murrayalex:
Posted mine off today, took a video before showing the phone powering on and its condition, which is immaculate. Any ****e from Samsung and I will let you know...:LOL:
[Samsung Galaxy S23 Ultra] gayflag:
My phone was returned to me without the s pen after a small scratch which was called badly cracked.

Lesson learned in life I guess.
[Samsung Galaxy S23 Ultra] fil.lujan:
Happened to me as well here in the US. I went on their chat and they said due to my purchase history with them they'd waive the fee they were going to charge. I won't trade with them again. I'd rather deal with the morons at best buy.
[Samsung Galaxy S23 Ultra] steelersmb:
I am so done with using their trade-in program. They said my phone either had a screen crack or the back was cracked. It was in perfect condition. I told them to send it back to me and it was not cracked and they stole my pen. They said they don't return accessories. This is BS!
[Samsung Galaxy S23 Ultra] netnerd:
samsung is a FUC$ING thief !

i sent in my s22ultra NOT cracked, i even including the original box and samsung OEM case. they reject it claiming the glass is broken. so they be charging me 500$ and returning my s22ultra. i thought maybe they or FedEx damaged it. just received back my s22ultra, perfect condition, not cracked just like how i sent it to them. those THIEF stole my original box and samsung OEM case ! they just sent me back my s22ultra with plain box, no original box and OEM case included !

update: someone really need to start a class action lawsuit with their lying and theif !
[Samsung Galaxy S23 Ultra] krips2003:
This looks like an issue with Samsung side. I have done mine through Google Fi since I'm using that service from last 5 years or so and it went smoothly. I also got a better deal over all like a total of $900 in savings. $600 for Google Fi special and $300 for Galaxy S22U.
[Samsung Galaxy S23 Ultra] netnerd:
i thinking of contacting tv news media to expose their bullsh#t.

they claim my s22ultra is broken. just received my s22ultra back, perfect condition and NOT broken !
[Samsung Galaxy S23 Ultra] 2015Ducatimulti:
u check the IMEI# to make sure they actually sent you back your phone back, and not some other phone that was traded in?
[Samsung Galaxy S23 Ultra] rockky:
View attachment 5857289

You're not going to like this:

Upon Complaining about a trade in being charge for. They eliminated the chargeback?
[Samsung Galaxy S23 Ultra] rockky:
Refer to the Image above.

Samsung tried to charge me $150 with no blemishes . Actually a barely visible flaking on the corner. Not a crack.

I called in and said that

He said

'No cracks when you sent it?!'

I said Not.

He eliminated the chargeback.

This kind of stuff has happened before .

I have to give kudos to Samsung Customer Care.

Have to call the team/number that exclusively serves Trade issues.

Another time I whined about the very late arrival of my red S22 last year, they gave my account a $100 credit.
[Samsung Galaxy S23 Ultra] rockky:
View attachment 5857309
[Samsung Galaxy S23 Ultra] netnerd:
i really hoping someone start a class action lawsuit. they tricked people into buying s23 series with trade in offer. then they probably realized they have too many trade in laying around and unable to resell it. wait, let pretend their trade in have cracked glass and sent the phone back to them. and we can charge them a extra 500 bucks !
[Samsung Galaxy S23 Ultra] gayflag:
The Last samsung purchase for me. Absolute nonsense.
[Samsung Galaxy S23 Ultra] GroovyGeek:
Have a somewhat different issue but still facing bull****. Got a S23U with AT&T financing and $1k trade-in credit from Samsung.com. Was told to expect trade-in instructions within 15 days. 30 days later there are no instructions. I call AT&T and they tell me to call Samsung for trade in instructions. I call Samsung and they tell me... you guessed it, to call AT&T. I have one last call with AT&T and if this issue is not resolved I am sending the phone back.
[Samsung Galaxy S23 Ultra] marvi0:
Phew is this predominantly in the US where they're screwing poeple over? Here in the UK they seem to be less fussy. I sent in a very beaten up and broken s22 ultra no issues!
[Samsung Galaxy S23 Ultra] Paul_Deemer:
Read the Samsung Trade-in Instructions.They want the phone. That's it! (Phone Body Only!) No Cases, No S-pen, No Cables, No Chargers, No Screen Protectors.

If you request the phone back none of these items are going to be returned to you.
[Samsung Galaxy S23 Ultra] netnerd:
i didn't just request the phone, those thief claim my phone is broken, when i received it back, it's NOT broken. that's a lie.

i sent in original box, Samsung OEM case cus i have no need for it as a bonus.

so if I pre ordered the s23ultra and get watch5 as bonus, when i cancel my order, do i get to keep the watch5 for free?

those thief broke the rules, i didn't.
[Samsung Galaxy S23 Ultra] hand-filer:
Just received the email from Assurant.ca that my device was received, inspected and my trade-in was accepted at the full value. No hassles, no problems.

Yes I think it's predominantly a US thing.
[Samsung Galaxy S23 Ultra] Paul_Deemer:
If you cancel the order you have to return any goodies you got as part of the pre-order.
[Samsung Galaxy S23 Ultra] pinoypower:
Have you heard anything from Samsung yet?

It's been 2 1/2 weeks since they confirmed receipt of my Note 20U and they haven't given me any update at all.
[Samsung Galaxy S23 Ultra] netnerd:
just received a email from Samsung, i guess they do monitor and read this thread, after all it's the internet :)

" Hi censored,

We have initiated the process to refund your

$500.00 extra discount correspondent to your

order #censored.

In a few days you will receive the refund in

payment method that you used for this

purchase

Thank you for purchasing on Samsung.com

and, as always, thank you for being part of the

Samsung family! "
[Samsung Galaxy S23 Ultra] cledee:
I had to contact Samsung about my Galaxy Buds pro trade in., as it had been more than 7 business days with no update. They manually updated it.
[Samsung Galaxy S23 Ultra] woodymogs:
Nothing :(

I had a live chat with CS l and started off by stating that I had the wi-fi problem experienced by others as I was keen to get it logged with Samsung (within the return period) that the phone was faulty. I then mentioned the trade-in delay and he said he could see the phone I'd sent in had been recieved and told me I'd hear in due course!

So nothing as of yet, but I'm obviously not alone. I had the acknowledgement of receipt on 20 February so that's now 3 weeks ago.
[Samsung Galaxy S23 Ultra] HorizonJ:
It took 11 days after Samsung sending an email saying they received my trade-in before they accepted it
[Samsung Galaxy S23 Ultra] gayflag:
I received the same refund, mine was for $543. Support chat also sent me a $50 promo code for the missing S pen.

This was after they returned my trade in to me, so I get to keep my S22 ultra and they gave me the trade in value as a refunded charge.

Seems they made a mistake.
[Samsung Galaxy S23 Ultra] chetly968:
Curious, I got my credit the same day they received my phone.
[Samsung Galaxy S23 Ultra] pinoypower:
I also contacted CS through livechat sometime last week but I was told that due to Samsung's security policy, the agent is not allowed to discuss tradein status through livechat. I was given a phone number to call but nobody picked up when I called.

Samsung's processing time is just too slow. The fact that your phone is just laying on someone's desk for weeks, it's very susceptible to accidents. All it takes is a little accident and it will be a nightmare.

First time I had a Tradein with Samsung and I am not impressed. I sold previous phones to Musicmagpie and they have the quickest turnaround, processing the devices the day they received it.

This is quite embarassing for a huge company, Samsung should do better.

Btw, I also have unstable wifi connection when I am connected to regular routers. I don't have any wifi issues though when I am at home and connected to Wifi6 on my Virgin Media router.
[Samsung Galaxy S23 Ultra] pinoypower:
Did you get an email saying that your device have been processed?

Or something like this:

"We have received your Trade-in device. No further action is required from you at this point and we'll send you another email once your device(s) have been processed."

Your tradein is not really complete until you get another email confirming that they have processed you tradein device.

I also got the tradein credit (£410 for the Note 20U) the time I paid for my preorder. But they have your payment details and I think they can always charge you extra if they decide that your device, after sitting on a desk for weeks, is damaged even if it's not (there are stories like this on earlier posts).
[Samsung Galaxy S23 Ultra] Compusmurf:
Mine too was fully processed with full credit the same day it was received. No issues here, had lots of photos, printed out a set of photos and sent with the phone as a "keep you guys honest" hint. :)
[Samsung Galaxy S23 Ultra] irishbogman:
All good here...........

Hello Charles,

Your order number XXXXX has now been completed.

Thank you!

Your trade-in was accepted. At this point ownership of the handset will pass from you to us. We hoped you had a pleasant experience with using our Trade-In program.

Enjoy your new device!

Kind Regards

Samsung Trade-In Team
[Samsung Galaxy S23 Ultra] pinoypower:
How long did it take?
[Samsung Galaxy S23 Ultra] chetly968:
Yup I received two emails the same day. One that they got the device and the second that everything is hunky dory
[Samsung Galaxy S23 Ultra] cledee:
Give them the 7-10 required business days after your trade in has been received by Samsung trade in center (your tracking number will tell you if they have received it). After 7-10 business days Contact chat support and tell them you sent your trade in and it's been 7+ business days. A business day is only Monday through Friday and Holidays may delay you by a day or two. They will manually update your trade in status.
[Samsung Galaxy S23 Ultra] gayflag:
Just An update, samsung refunded my trade in charge and sent me my device back. 10/10 experience!
[Samsung Galaxy S23 Ultra] Deepgreen23:
When I ordered my S23U from Samsung I didn't realise that I could use the trade-in AND the discount code together. When I discovered this it was apparently very shortly after the phone had been dispatched (although their data still showed "preparing for dispatch"). I therefore underwent about 15 (!) live chats with them to ask about cancelling and re-ordering, which they had no problem with. However, every live 'chatter' I spoke to gave me significantly different information about lead times, etc. Meanwhile the deadline for using the discount code was approaching fast and I was getting such conflicting information that I nearly cancelled altogether in annoyance and frustration. While all this was going on I was receiving very out-of-date automatic e-mails from Samsung which contradicted what I knew to be happening! The Samsung ordering process wasn't able to keep up with real time, it seemed. Everyone tried to be helpful but no-one could give me definitive information about whether/when I would be able to re-order, when my IMEI number from the trade-in would be released, etc. In the end, immediately after I had been told my refund (and therefore release of IMEI) would take 7-10 working days, it was completed the following day! Haphazard, to say the least, with the automated elements fighting against the reality.
[Samsung Galaxy S23 Ultra] 2015Ducatimulti:
my experience was flawless as usual, my Trade-in Note 10 plus was delivered to the trade in warehouse at 3/27 at 11:55am est, I received email from Samsung stating my trade-in had been received at 1:52 pm 3/27, then at 12:25 am 3/28 I received a text and email from Samsung stating that my trade in was complete, and received the $490.00 for my Note 10 plus.
[Samsung Galaxy S23 Ultra] pinoypower:
Update:

Received an email this morning from Samsung telling me that my tradein is complete, 4 weeks after receiving my Note 20U. Four weeks processing is apparently "prompt and professional" for Samsung UK... 😄

View attachment 5874753
[Asus ROG Phone 6 / 6 Pro] Javiss:
<Moderator Edit>: English translation added to the thread title and post.

Thank you

Gracias
[Asus ROG Phone 6 / 6 Pro] ChrisFeiveel84:
You have root ?
[Asus ROG Phone 6 / 6 Pro] Javiss:
I uninstalled it but now it won't let me download anything within the game, it closes in seconds
[Xiaomi Poco X3 Pro] MarckoXG:
Guys, I'm a newbie with this problem, I need help to update from MIUI version 13.0.5 to 13.0.8-13.0.9 GLOBAL on my POCO X3 PRO, I received the update from 13.0.5 a while ago and after that it doesn't I received updates again, I've watched a few videos and I can't find the solution, it seems that 13.0.5 is dead for everyone hahaha.

If you could provide any video or guide on how to update it using Recovery, I already tried updating manually from the internal configuration of the mobile and it won't let me, if you could show me how to do it from Recovery I would really appreciate it, I just want to get out of 13.0.5
[Xiaomi Poco X3 Pro] d_g_m_2000:
flashing only the firmware update is just for custom roms.

you can download only the firmware for your region in this thread:

https://xdaforums.com/t/miui-updates-tracker-poco-x3-pro-vayu.4263139/

1 download the firmware

2 boot in recovery twrp

3 flash it reboot

4 reboot

you don't need to wipe anything before or after. but this only works on custom roms.

for stock rom you need to download the fastboot rom (like 5.xxgb) of miui stock rom to update the firmware. currently it is on miui14 (V14.0.1.0.TJUMIXM)
[Upgrading, Modifying and Unlocking] NeonzGamingYT:
Unlocking bootloader on vivo MTK devices

This thread is intended for vivo MTK devices only. However you might have seen some of the threads for unlocking vivo bootloader but it might not work for you. So let's begin our tutorial

!! WARNING !!

THIS STEP WILL ERASE YOUR USERDATA, SO MAKE SURE YOU HAVE BACKED UP ALL YOUR DATA BEFORE EXECUTING THIS
​

Requirements:

This is needed to make it work!

1. MTK Driver

2. Python (latest)

3. UsbDK

4. MTKClient

5. Zip extractor like 7zip

Set up all the requirements:

1.

Install Python

1.1. Open Python that you have download​

1.2. Tick a box called "add to PATH"​

1.3. Install​

2.

Install UsbDK

2.1. Make sure you have downloaded UsbDk according to your architecture​

2.2. Double click the installation file and install​

3.

Install MediaTek Drivers

3.1. Download zip that I attach on this thread​

3.2. Use your zip extractor app and extract the zip​

3.3. After extract, you will see 3 files inside, choose "cdc-acm.inf" and right click​

3.4. Select "Install drivers" and follow all instructions​

4.

Setup MTKClient

4.1. They're many version releases on the github, download the source code zip from the latest version​

4.2. Use your extractor app and extract it into a folder​

4.3. Go into that folder and open command prompt from there​

4.4. Simply type "pip3 install -r requirements.txt" on the cmd and enter. Wait for it to finish​

4.5. Close the cmd​

Steps to unlock:

1. Go to mtkclient folder and open cmd from the folder

2. Type "python3 mtk da seccfg unlock"

3. Prepare your phone, make sure it's turn off

4. Connect your phone to PC with volume combination, hold both volume button and connect

5. Hold it until you heard usb connection sound and release it

6. Wait until it succeed

7. If successful, disconnect your device and turn it on

8. You will see a message saying "Orange state bla bla", ignore it

9. If it keeps rebooting, just wait for it to enter recovery and it will ask you to factory reset your device

10. Factory reset it and you're done!

You've finally unlocked your vivo bootloader

Tested devices:

1. vivo Y20 2021/Y12s (PD2036F)

2. vivo Y17/Y15/Y12 (PD1901)

3. vivo Y1s (PD2014F)

4. vivo Y91C (MTK)(PD1818HF)
[Upgrading, Modifying and Unlocking] NeonzGamingYT:
However vivo have patched the BROM mode(something like download mode on mtk) on the latest update. But I have solution for that issue!
[Upgrading, Modifying and Unlocking] ayoublive:
way
[Upgrading, Modifying and Unlocking] ko_hi:
Seems like you don't?