[Touch Pro, Fuze General] jasongw:
Before I get started, please don't scream. I am just *waiting* for the douchebag assault to begin, because after all, this is an internet forum and it'll happen come hell or high water no matter what I say. This post is not for the douchebags, it's for the reasonable people who are willing to discuss, listen and talk in a rational way.

I got my first fuze the day before launch (November 10th), and out of the gate it was problematic. Now, I was and still am enamored by the feature set, and the hardware is amazing when it's working right. My first fuze locked up and crashed programs *constantly*. After a week and a half I exchanged it for another, and this was a better experience, but still flawed.

Fuze #2 never once locked up, but it did crash programs pretty frequently. Not every day and not every program and not even consistently, but it did so with enough frequency to be damn annoying. The AT&T software load, as everyone already knows, is complete ****. It makes a 528Mhz phone with 8 times the RAM of my old Wizard feel slower than the Wizard with a hacked ROM, and that's just sad. I've been using my Wizard (a cingular 8125) since launch, and I can honestly say that unlike most phones the experience only kept getting *better* as the hardware aged, and it was able to do so as a direct result of the fine folks of XDA who have cooked up some really amazing ROM's. The work you guys do is phenomenal and it only gets better as time goes on.

And so I loaded up a custom ROM from here on my Fuze. It was, to say the least, WORLDS better than the AT&T stock ROM. But it still had its annoyances. Some programs would still crash. There was still hesitation here and there when using the Manila 3D UI. Finding and acquiring software to run on it is a pain. Don't get me wrong--Windows Mobile has GOBS of great software available and I've blown hours upon hours finding it, playing with it, enjoying it, over the last 2 and a half years.

Of course, that's part of the problem--to get the really good stuff you have to search endlessly all over the web to find the really great stuff for WinMo. XDA is a terrific place because there is so much stuff discussed and linked to, but even here you have to trudge through miles of posts and it's a pain, plus there's the whole process of downloading, unarchiving, copying to the device, installing to the device--only to do it all over again when the next great ROM comes out. This isn't the fault of anyone here, but it's evidence of a problem that's grown beyond the community's ability to solve--the problem is with Windows Mobile itself and the infrastructure that does--or more accurately does NOT--support it.

Let me 'splain. When I finally had enough of my Fuze, I took it back to AT&T to find something else. I dicked with the Blackberry, I hated it. I've always hated blackberry, both from an infrastructure support side and from an interface side. So that was out. I've never been an Apple guy EVER. In college we had some piece of **** Mac's that were just miserable to use and I learned very well to hate them, so I hadn't even considered an iPhone.

And then I tried it. My first response, as an official Mac hater, was to find its flaws. The camera is mediocre (2mp? LAME!). But then, I have a REAL camera for taking any serious pictures (let's face it, no cell phone camera is going to replace a nice Canon or Nikon any time soon for high end photography). The screen resolution isn't as nice as the Fuze...yet it's still better than the Wizard was, and it's not so low that it ends the world. I hate that there are no hardware buttons except for Home, Power, Mute and the volume toggle, but then, the Fuze wasn't replete with buttons either and I'd already weaned myself off the Wizard's multiple buttons anyway. And it pisses me off that I can't use a friggin' MicroSD card to cheaply expand my storage.

But then I started to see what the device is really all about, and what really blew me away is how easy it is to use and to access a fat library of good apps, both paid and free. I don't even have to leave the device, I can browse it all straight from the phone, install it straight from the phone in a single step, and when I plug it into my PC it's all synced. When the next software update happens I just sync and everything I installed is put right back where I wanted it to be.

In short, I finally see why people are tripping over the iPhone. It's not the hardware, because let's face it the iPhone is outclassed in hardware by plenty of phones, including the Fuze. It's the interface, it's the software, it's the ease of use. And for me, at this point in my life where I'm trying to do more with my time than ever before, that makes it a great device choice for me. The iPhone, simply enough, will save me time and effort, and it enables me to do things I just can't do with Windows Mobile.

Now, my sincere hope is that WinMo 7 fixes these many issues. I hope it comes with an easy and fast UI. I hope the devices have multitouch screens. I hope there is finally an integrated backend infrastructure and an app store that nets easy access to both developers and consumers of applications and games. I hope it standardizes on a required minimum of built in storage but outdoes Apple by allowing you to expand it further with MicroSD (or whatever the hell comes next, but man do I hope NanoSD isn't next or I'll never be able to find my goddamn cards). And for goodness sakes, STOP vendors from loading the damn phones with all this bloat!

Compared to what Apple's done with the iPhone OS it feels like Windows Mobile is standing still, like Microsoft has dropped the ball and just stood there slack jawed as it rolled away. Maybe it's because they're so focused on kicking Sony in the nuts in the console wars, I dunno. All I can tell you is that what iPhone's software is today, WinMo's should have been a long time ago. The only reason it's survived this long is because guys like the geniuses on this forum have made it do things it was clearly never built to do in the first place.

With any luck I'll be trading in my iPhone for a WinMo 7 device, but I guess that remains to be seen. To everyone who's done anything for this community, I want to say thanks, because you made my enjoyment of my Wizard a true joy for almost 3 years.

Thanks,

Jason