[Android Head-Units] Orni1:
Hello, I wanted to share my experience with Hizpo Europe Store.

I bought an S8 in May 2023. In November 2023, the screen went black. The radio could be heard, and I could feel that the touchscreen was responding, but I couldn't see where I was touching because the icons were not visible.

I contacted the seller, who first asked me to reset the device and provide a video. Uploading the video to AliExpress was impossible; the store couldn't download it from my Google Drive. Eventually, they provided me with an email and instructed me to upload the file to WeTransfer. The seller also asked about the SIM card, but I never had one.

The seller requested data from the radio that should be displayed on the screen, but this was impossible because the screen wasn't visible. We went back and forth with several messages until they seemed to understand the problem, but it took me a month and a half to make them understand that I couldn't provide the data. I had to upload the video to WeTransfer again.

I asked for another way to provide the data. They instructed me to open the radio unit and show the inside. Then they asked me to measure the voltage at the screen power connection, a connector with two cables (black and white). When I performed the tests and responded, it was already January 26, 2024, and the voltage measurement of that connector was 0 volts.

On January 29, 2024, they sent me a message with the address to which I should send my faulty radio. It was an address in Germany.

I had to take photos of the radio and the package I was going to send, as well as photos of the shipping receipt. It had to be sent with a tracking number; in my case, I used certified mail.

At the end of February, they informed me that there was no stock of S8 in Europe. They offered to send it from China, with the risk of customs issues. I accepted and had to place an order for €0.01 on a link they provided.

On March 9, I was able to install the new radio.

The radio I sent had a number on the back, S9008F. The radio I received was S9008P, and the color of the new radio was silver all over the back, unlike the faulty radio, which was black.

My current System version is: QF001.20240119.125814_v2.95_02

My current MCU version is: QF05.V02.03.20240106.002121

Android: 13

DPI: 1280 x 720(9)

DSP: BU32107

Radio: TDA7708

Bluetooth: 5.0

UUID: 1032310111902836

The faulty radio had these data:

System version: QF001.20230304.121526_v3.48_02

MCU version: QF03.V01.01.20230315.002121

Android: 12

DPI: 1280 x 720

DSP: BU32107

Radio: TDA7708

Bluetooth: 5.0

UUID: 1032302151607670

The whole process lasted 4 months, but in the end, Hizpo Europe Store took care of sending a new radio. However, I had to pay the shipping cost from Spain to Germany (€18.15) and €0.01 for shipping from China to my address in Spain. Additionally, I had to go through customs, but luckily, I wasn't asked for any money. I had to send an email to Cacesa with this information:

If your detained order is a replacement or compensation for a defective initial product or something similar, you must send the following documentation:

Image capture of the initial item and the replacement item, showing the item and the price of the item

Image capture of the bank receipt for both the initial and replacement items. * Without personal or confidential data.

Conversation with the seller about replacing the damaged product, warranty, or compensation, etc.

I hope this post helps someone. As you can see, the whole process took a long time due to language barriers, the Spring Festival holidays, and other details.

Please note that the text was originally written in Spanish and has been translated using Chatgpt. My apologies for any errors.