[Moto E5 Questions & Answers] kekkles:
Hi!

i have put 10+ hours scouring with google trying to find an answer but no luck

a friend just wants his important pictures off this moto e5 that started going in a bootloop

first bought a new e5 and replaced the old motherboard into it ( shorted power switch )

which allowed to boot into a black screen asking to enter password to start android

put his password in, says Starting android . . . then reboots into a dim Moto boot screen that keeps shutting on and off indefinately

tried LMSA flashing the firmware (had stock firmware, locked ) but did not solve the problem ( used fastboot to flash, to prevent loss of userdata ) getvar seems to confirm flashing was succesful, as the version changed to what LMSA downloaded

here is getvar

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8920-B9.C2

(bootloader) product: nora

(bootloader) board: nora

(bootloader) secure: yes

(bootloader) hwrev: P4

(bootloader) radio: 10

(bootloader) storage-type: emmc

(bootloader) emmc: 16GB SKHYNIX HAG4a2 RV=08 PV=A5 FV=00000000000000A5

(bootloader) ram: 2GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=1F

(bootloader) cpu: MSM8920

(bootloader) serialno: ZL522CJDL8

(bootloader) cid: 0x000F

(bootloader) channelid: 0x8c

(bootloader) uid: 8AAA5BDC00000000000000000000

(bootloader) securestate: oem_locked

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 535822336

(bootloader) reason: Volume down key pressed

(bootloader) imei: 354132092918369

(bootloader) meid:

(bootloader) date: 01-12-2019

(bootloader) sku: XT1920DL

(bootloader) carrier_sku: XT1920DL

(bootloader) battid:

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time:

(bootloader) ro.build.fingerprint[0]: motorola/nora_trac/nora:8.1.0/OPPS

(bootloader) ro.build.fingerprint[1]: 28.44-26-17-14/ddb17:user/release-

(bootloader) ro.build.fingerprint[2]: keys

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full[0]: Blur_Version.28.341.16.nora_trac.

(bootloader) ro.build.version.full[1]: tracfone.en.US

(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-08300-89xx.0

(bootloader) version-baseband: M8920_35.27.11.78R NORA_TRACFONE_CUST

(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g7f59b2e4b062

(bootloader) kernel.version[1]: (hudsoncm@ilclbld105) (gcc version 4.8

(bootloader) kernel.version[2]: (GCC) ) #1 SMP PREEMPT Thu Apr 30 11:39:

(bootloader) kernel.version[3]: 39 CDT 2020

(bootloader) sbl1.git: git=MBM-NG-VB9.C2-0-gd1298dd

(bootloader) rpm.git: git=37ff2d71-dirty

(bootloader) tz.git: git=7716735586

(bootloader) devcfg.git: git=7716735586

(bootloader) keymaster.git: git=7716735586

(bootloader) cmnlib.git: git=7716735586

(bootloader) cmnlib64.git: git=7716735586

(bootloader) prov.git: git=7716735586

(bootloader) aboot.git: git=MBM-NG-VB9.C2-0-g82759fa

(bootloader) frp-state: no protection (0)

(bootloader) ro.carrier: tracfone

(bootloader) current-slot:

(bootloader) slot-suffixes: _a

(bootloader) slot-count: 1

(bootloader) slot-successful:_a: INVALID

(bootloader) slot-successful:_b: INVALID

(bootloader) slot-bootable:_a: INVALID

(bootloader) slot-bootable:_b: INVALID

(bootloader) slot-retry-count:_a: unknown

(bootloader) slot-retry-count:_b: unknown

all: listed above

im thinking the problem is lying in those INVALID notes at the bottom there but do not know enough fastboot commands to figure out a fix

do not care about getting the phone to work at all so only help will be from being able to access userdata one way or another

it is stock locked unrooted etc

hope that is helpful for helping

much appreciated!

maka