[Motorola Edge 30 Ultra / Motorola Moto X30 Pro] Killuminati91:
In order to raise public awareness I want to sum up the experience most of us had in the last two months with the Edge 30 Ultra and Motorola's customer support.

The Edge 30 Ultra / x30 Pro was advertised as Motorola's latest and greatest flagship phone with the first implementation of Samsungs Isocell HP1 200mp sensor. Prior to release it received a lot of good reviews by testers and YouTube and other platforms, none of them even mentioning the huge issues that would follow.

Timeline:​

The first issues popped up in August 2022, with videos being shared that are completely out of focus:

In September 2022 "Geeky Stuff" shared his views on the broken focus for pictures on YouTube:

I shared the information about broken RAW implementation on 2022-09-03 on Motorola's official forums. This report received nothing but pre fabricated text block answers from Motorola:

- https://forums.lenovo.com/t5/motoro...sensor-calibration/m-p/5167572?page=1#5733752

On 2022-09-16 I opened another thread with the major issues summed up. This was the first public report of the broken autofocus. About a week prior to this post I also wrote a mail to the camera department of Motorola, which received no answer. Once again we receive nothing but pre fabricated text block answers from Motorola:

- https://forums.lenovo.com/t5/motoro...ge-30-Ultra-Camera/m-p/5169967?page=1#5744728

A lot of other threads followed by people who were also aware of the problem and on 2022-11-17 and admin finally answered to other threads. In summed up words: They can not guarantee a fix for the issues and will not release any kind of timeline for future updates:

- https://forums.lenovo.com/t5/motorola-edge-30-ultra/DEAR-MOTOROLA/m-p/5182852?page=1#5802351

The current state (2022-11-25):​

- Motorola's camera app does not support recording in 4k on the tele and ultrawide lenses. They are both limited to 1080p 30fps.

- The focus on the main sensor is BROKEN for anything above 4k 30fps and pumping and unreliable below that. There are a lot of videos all over the web but you can take a quick look here:

-> https://drive.google.com/file/d/1NDga76ru_YZ5ggLvFTNYjY0xdkOME0-O/view

- The focus for pictures is unreliable and has unexpected behavior. "Geeky Stuff"'s video from above documented this extensively.

- The EIS / OIS for the main sensor is not calibrated correctly. Slightly shaking the phone produces earthquake like results:

-> https://drive.google.com/file/d/14tC6d1Tvq1888-DRVN6m7Zhr47jzPd25/view?usp=sharing

- The RAW output of the main sensor is BROKEN. It produces muddy contrasty dark images that are not fixable in post:

-> https://drive.google.com/drive/folders/13QfvUkFy8GgQOFMC3-jJckTiehmFRFtP

- Instead of working on the camera and fixing the issues that turn this into a 200€ low budget phone Motorola decided to work against the modding community. It is not possible to change the carrier via fastboot command after a recent update anymore.

All these issues were pointed out to Motorola more than TWO MONTHS ago, and not fixed since then. Mind you - this is a 800-900€ flagship device.

I'm hoping to raise awareness with this writeup, maybe point some websites to it.