yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] superweijie:
They are pr0 at being f***ing useless. That is what we can agree on.

They will always answer, "No, we never seen this issue before", and after you make your case, you will send it in. Then those idiots will try to charge you for the repairs. If you remain firm, they realise they can't rip you off, they will accept the phone. Then, you will WAIT while they say, "We have no parts" for weeks while this old phone becomes more obsolete. Finally, you get it back and either be a relieved customer if you get back a nice looking one or a frustrated one in cases when you see your X1 is more banged up then when first you sent it over.

Bunch of cheater liars who continue selling the phone and refusing to properly service the current users. This is a premium phone (at least when I got mine), and what do we get? A device with timebombs all over and lousy f***ing SE trying to milk every cent of you by acting ignorant.
[XPERIA X1 General] bronx:
hi

just got my x1 back. they have replaced ONLY parts with cracks and sliding mechanism (it was loose and a bit not straight before). in general - I am happy. I just paid for sending it to them, the rest was free.

it is important, as I got my x1 from ebay.

I hope it is going to survive untill my contract renewal... :)

oh yeah... btw - I also got that new shape with curve.

[EDIT]

huh... I guess I've got 1 gb micro sd card with 2 diag tools for free... ....but I would rather have complete housing replacement. shame on You SE. :)
[XPERIA X1 General] Jasand:
thats good to know you got it back,

hope it lasts. Damn i want mine
[XPERIA X1 General] michaelthemage:
Cool... can you post these diag tools? Are they from SE for something we can't do in terms of diagnostics?
[XPERIA X1 General] bronx:
well.... those are nothing special.

one is called gpstool and the other - functiontest_004g_SE, but if it's any use for You... enjoy. :rolleyes:
[XPERIA X1 General] michaelthemage:
Thanks a lot. Let's see..., did You run them yet?
[XPERIA X1 General] bronx:
well... tbh no. :) the reason is pretty simple - I've chucked in my 8 gig card straight away, leaving those on that unwanted freebie. maybe I'll check those later.
[XPERIA X1 General] jjm34:
Haha, when you exit FunctionTest_004g_SE.exe it actually displays a message box saying "Don't forget to take diagnostic card out!"

FunctionTest_004g_SE.exe lets you test most of the hardware like screen (displaying test colors), the R/G/B notification LEDs, vibrator, all of the hardware keys or light sensor (and some more things, but nothing special, really).
[XPERIA X1 General] sala91:
My case is cracking also after second month of usage. Not happy.

I regret flashing costum rom on it and not dumping the original. Now i cant figure out, wich of the costum rom i need for my Xperia. Can anyone help me on this?
[XPERIA X1 General] Ganondolf:
sent my phone away 9 days ago and still have not had a call/email/letter to say that they have received it or what they are doing.

had this last time, bet i will get a letter in a few days asking me to pay £50+ for repair, then i will have to phone SE again to sort it out and finally get a replacement/fixed handset back in about 2 weeks. what bull**** :mad:
[XPERIA X1 General] darkhalf520:
Here a 6 month old xperia with a big awful crack near the volume button that appeared with no clear reason.....nth to do about that i guess....I bought it with no warranty and i think its impossible to fix ma self !!...the build quality looked gd, dunno what happened :(
[XPERIA X1 General] Jasand:
just got email today mine has been sent rm special delivery back to me so ill keep you posted on how it looks.

I sent mine to them on 27th july so not a bad turn around I suppose, just a shame that it happened in the first place.
[XPERIA X1 General] Jasand:
surely if the X1 is less than 1 yr old it has manufacturers warranty. I dont have insurance though vodafone but sent my X1 to SE as its their fault the cracks are happening.
[XPERIA X1 General] h0rd4k:
just got mine back, in a "I love Reunions" box.

I'm pretty sure I'll be reuniting it with SE again in the near future.. :cool:
[XPERIA X1 General] HTCrep:
Can anyone provide me with a number to call?

Also does anyone have the original X1a rom handy?
[XPERIA X1 General] Jasand:
call the number on your X1 card that you got with ur X1. For the rom its the rom section they will have it there
[XPERIA X1 General] shaankaleem:
What was manufacturing date....!!

Which color...!!

Even i was planning to buy with out warranty.

Any tips to check while buying...!!!

Thanx
[XPERIA X1 General] Jasand:
reunited,

got my x1 back just and all is good, no more cracks.

the whole thing took a week, that aint bad but this thing feels so fast comparedd to my w960.

yippee
[XPERIA X1 General] darkhalf520:
It is a black one, dunno bout the manufacture date....I call SE and they told me they can't do anth bout it cuz the warranty is only valid in the country where it was bought and only if i had a buying receipt from an authorized retailer.....I tried emailing them but no answer yet...dun buy with now warranty !!

If i had a choice i would have definitely bought it with warranty, but the mob wasn't out yet in Egypt !!
[XPERIA X1 General] rambalu80:
After over a month since I shipped my phone out for repair due to cracks, I was told today that they will be shipping my replacement phone out today. My experience with SE customer service has been terrible. All the agents and CS managers that I have spoken to over the past 4 weeks have no clue of what is going on. When asked to provide an ETA for my phone, the standard response is, "We do not have the phone in stock, please be patient". I ran out of patience yesterday when I was informed again that the had no ETA for me. I demanded to speak to the CS Managers' boss and she gave me his name and number. Called the guy and left a message this morning and he never responded just as I expected. Called him back again after about 4 hours and he told me that he was just about to call me. Did he expect me to believe that? Anyway, as of yesterday the replacement phones weren't in stock but this guy told me today that they received stock last week and will have my replacement phone shipped out today. I just hope he isn't lying and I don't have to go through this crappy experience again.

For those in the US that are having trouble getting your phones back, please don't give up. Stay on top of the morons at SE and make them return your phones.
[XPERIA X1 General] xTexasBornRaisedx:
Yea bro, I live in TX as well, and I just called SE about repairing my phone. I couldn't understand the "outsourced" employee when I asked if SE is providing a coffin for my X1 or do I have to buy my own box.
[XPERIA X1 General] xTexasBornRaisedx:
Bull**** :mad: -09W13-
[XPERIA X1 General] leslargi:
This Is a Good Crack - KATA CRACK............

That's what happens when you go with your motorbike and the phone slides of the pocket and it lands in the street, and several cars step on it.

It was a good phone................................ :(:(

The SIM card is OK, but the 6Gb MicroSd was died :mad:
[XPERIA X1 General] ZenithUK:
^^^ Winner! ;)

Insurance claim for that?
[XPERIA X1 General] rambalu80:
Well, the first customer support rep that I spoke to to set up the repair told me that I wouldn't have to pay for anything, not even shipping which I knew was wrong. I got the e-mail with the shipping instructions, I called to reconfirm and they did tell me that the coffin was on me and the first rep I spoke to was wrong. Don't be surprised if you have to listen to a bunch of conflicting information because those morons at SE have no clue what is going on. If you have to check on the status, you may be better off calling PTS Electronics directly if you don't mind the long hold times. Good luck with the repair!
[XPERIA X1 General] Ganondolf:
phoned up sony ericsson (uk) today after not hearing anything (no emails, letters or phone calls). and was told that my phone status was completed and is ready for sending and that i should receive it in the next 2 days.

I will let u know if its my handset repair or replaced. and the condition of handset if it is my old one repaired
[XPERIA X1 General] vaionicle:
i am one of those that have the same crack on the back of xperia, near the volume button...

because of this crack I've decided to send it to service for repair... i need to know if the repair is for free and in which country?

i am asking this question because here in my country (Greece) this kind of crack is not covered from warranty...

i have read that SonyEricsson is aware of this crack and it fix it for free, but after calling SonyEricsson Greece, they told me that this crack is not covered and i have to pay at least 40 euro to replace the back where the crack is located...

Am i wrong that the repair is free and if someone from my country has faced the same problem???

ps.

The cost of repair is from the second SonyEricsson Service center where i have asked,

the first one told me to pay almost 350euro to replace the phone with new one...

I assumed that this was unacceptable and so I took the phone to another service.
[XPERIA X1 General] rambalu80:
I was assured that my replacement phone will ship out yesterday only to find out today that it is likely to ship out today. I wouldn't be surprised if I got the same response tomorrow or even the week after. The worthless morons have had my phone for a month and keep lying to me day after day. Am I ever gonna get my phone back?:(
[XPERIA X1 General] greg677:
Hey guys i brought my X1 one on April 3rd and was in perfect condition. Now on 5th August i have found out that my X1 has a crack underneath the LED light to the right (see in pic) a faint crack. I emailed support but they replied with the following.

Thank you for contacting Sony Ericsson Customer Care.

If your phone has been bought via Telstra or Vodafone AU please contact us on 1300 XPERIA to arrange repair and courier pickup details. If your phone has been bought elsewhere you will need to contact the relevant retailer/network for assistance with repair.

But the thing is i didn't buy my X1 from a retailer i purchased the phone on ebay and its location was at Sydney, also when i received my X1 it had the telstra security stickers on the box, so am i still able to get the phone repaired, or do i just tell them i purchased the phone off ebay?
[XPERIA X1 General] modo_uk:
The parts are "out of stock." 10 days more :eek:
[XPERIA X1 General] rambalu80:
Well, at least they told you it would be another 10 days. Here in the US, they won't even tell me how much longer I have to wait. They've had my phone for a month now.
[XPERIA X1 General] xTexasBornRaisedx:
:eek: that ****ing sucks
[XPERIA X1 General] rambalu80:
Since the morons at SE have no clue as to what is going on and keep blaming the repair center, I called the repair center directly again today and they told me that they had shipped my phone out yesterday. Checked UPS and it says 3 day select for Monday delivery although I was told by the morons at SE that it would be 2nd day air.
[XPERIA X1 General] comeradealexi:
"lets complain at SE" I think they have taken bashing enough having to repair like every single X1!! Imagine how much money they must be losing having to do these repairs constantly and then send them out etc no wonder the x1 support is so poor its because so much time and money must be being spent on repairs!

And they are really the only ones to blame for not stress testing the x1 enough i remember seeing a tv show on how much nokia stress tested a phone before selling it - they bent it and everything yet even with very little/no extra stress being put on the x1 it still manages to crack by its self out of the blue . Clearly Sony didnt test it enough and they have paid the price
[XPERIA X1 General] rambalu80:
We sit here bashing them up for the poor quality and terrible customer support (at least in my case), but they don't seem to care and insist that the number of phones that have cracked so far are negligible compared to the millions (so they say) of Xperia phones that they have sold and have not had this issue.
[XPERIA X1 General] michaelthemage:
...and you may convince yourself of this by looking right here in this forum, my Poll, and you will find that over 85%(!!!!) of pollsters state clearly: NO CRACK AT ALL !!!

Even though, me myself had more than 5 different phones with those cracks.... that poll speaks for itself and SE !;)
[XPERIA X1 General] greg677:
I emailed support again telling them i got the from from ebay and not a retailer and this is what support had to say to me.

Thank you for contacting Sony Ericsson Customer Care.

Unfortunately you will need to contact the seller to verify your phones waranty conditions. We apologise for the inconvenience.

wtf i should have 12 months manufactures warranty and its only been 5 months but now i've been told that i cant send my phone in to be repaired until i contact the seller to verify warranty details even though i purchased it in Australia with all revelent telstra stickers on the box. What ever happened to the preimum X1 support... not likely :mad:
[XPERIA X1 General] michaelthemage:
I don't know if YOU are in Australia...but why would one buy a phone from Australia??? Okay, don't answer 'the price' because "you are paying the real price right now"!

If if would be a Original UNbranded phone from Australia...perhaps that would be different. But you state some 'sticker' which probably means a SERVICE Provider in Australia.

So, at least in the U.S. of A., when you buy a computer with Windows... guess WHO is responsible to the Operating system??? The PC Manufacturer!!! And not Microsucks!

Same goes for the phones... you buy at a heavily discounted price from a Service/Network Provider... that Provider is responsible. You have to talk to the company that is listed on that sticker!

Hope that explains a bit this email from SE. If you by any BRANDED phone from another country, don't expect to get service from the Manufacturer in Your/other country!

You could perhaps 'fool' SE if your phone does not have any branding on itself! And NO branding or Rom from Australia (flash to the firmware of your country)!

Tell SE you got this as a gift, tell them the manufacture date (inside battery compartment) and if its less than 1 year, they should have no problem repairing/servicing it.

BUT, any branding -outside or inside- will make them charge you and/or not even touch that phone.

Hope that explains it a bit. Had to learn myself the hard way.;)
[XPERIA X1 General] comeradealexi:
i voted no crack because my phone wasnt cracked anymore because i got it fixed.... at least thats what the poll asked i thought
[XPERIA X1 General] greg677:
OK thanks for the heads up i'll email them with the manufacturing date
[XPERIA X1 General] Jasand:
the poll means nothing i voted no crack as i had no crack but i have just got mine repaired so yes i had a crack

the poll is utter bollocks and we should start a new one i bet the votes change
[XPERIA X1 General] comeradealexi:
actually it does say HAD but not in the title so could be confusing

but still i created a new one cause that last one was crated in december http://xdaforums.com/showthread.php?t=545693
[XPERIA X1 General] Ganondolf:
got mine back today, repaired and all is good in the world again.

for a while
[XPERIA X1 General] michaelthemage:
Did you get that 'new' updated frame?
[XPERIA X1 General] Ganondolf:
yep. but i heard they crack too
[XPERIA X1 General] Nyokki:
received my x1 back yesterday.

they replaced it with the new frame.
[XPERIA X1 General] msc125:
i got a crack, it was on the part where the battery cover clicks onto the case.

i rang o2, told them i had never dropped it, but this crack appeared. Also told them about this thread.

so the lady says that as i've got an 18month contract, the phone is under warranty for the whole 18months- cool!

now here's where it gets interesting...

she said i needed to send it back to them, and they would send me another phone- a refurbished one. i said ok, and i got an email with return instructions.

now, my phone isn't in great condition, scratches and scrapes everywhere, so i rang back later on that day to confirm that i had not dropped it, and didn't want the repair centre to think that, and therefore not repair or replace.

the guy i spoke to said there was nothing to worry about, there was one ready for despatch anwyay, and i should send my one in.

i figured i'd have a bit of fun flashing a few more roms before going back to stock-spl, and intended to return it next week. i only managed to flash one new rom until.....

from out of nowhere, the very next day- i receive a new (refurbished?) x1 from o2!!!!!

:cool:

anyway, i've now got two x1s, one cracked (which i can live with) and one apparently new (or refurbished) one!

the new one is of the new design, but hey- i don't care about cracks anymore!! lol!

here's hoping o2 don't chase me up for my old one now......
[XPERIA X1 General] ashlyjosie:
crack

i have also a crack i dont know y they build shuch a bad quality body for x1

and i think that they will not do any thing 4 it
[XPERIA X1 General] the-equinoxe:
Regarding build quality..

See attached image (sorry, can't resist)..
[XPERIA X1 General] michaelthemage:
Your statement is topping that!
[XPERIA X1 General] as_x1:
my X1 is 8 months old, and cracked under the battery place. and now i have to fight with T-Mobile in my country, coz they told me: it is a mechanical damage, and it's not a warranty problem. so i wrote a six pages letter, with few links (including this thread) and photos. so they call me back on next day and recall my phone for a new revision (i hope this is the correct word) -it was last friday-, and now i'm waiting.

i think it's a shame on hungarian t-mobile. i hope i got back a non-cracked phone, and i'll sell it.

Regards A.
[XPERIA X1 General] rambalu80:
I got my replacement phone back from PTS Electronics yesterday. I got the phone and a stylus with it. I noticed that the sticker (with the bar codes & date code, etc.) on the back of the phone has PTS printed on it and a closer look reveals that there is another sticker beneath the PTS sticker. Date code is 09W08 but the battery bay sidewall has the new design. Phone had some initial screen flicker on startup (when the green WinMo 6.1 screen is displayed) but after a few restarts seems okay. Contacted SE to tell them that there is screen flicker and they sent me a new RMA number. They asked me to try hard resetting the phone but I just couldn't get the phone to hard reset at all. Since the RMA is valid for 30 days, I'm gonna wait and see if the flickering remains and then send the phone in if absolutely necessary rather than send it in and wait another 5 weeks for it.
[XPERIA X1 General] r00b:
Crack X1

Hi,

I purchased a SE X1 7 months ago (08W49), which cracked about 3 weeks ago, i rang SE, who told me to ship my unit to Kuehne + Nagel Ltd here in the UK. Which i have done. SE and the place i purchased the phone, both tell me they will not give me a replacement. After spending £500 for this phone i feel kind cheated. When the repaired phone arrives, it might crack again? Any ideas?

My cracked X1
[XPERIA X1 General] Viper139:
X1 Repaired with new version of case

Hi everybody,

I just received my cracked X1 back from service. Outer frame has been replaced with the new version.

Lets hope the new version is more relyable.

cheers

Viper
[XPERIA X1 General] r00b:
What is are differences between the old case an the new cases? Do they still crack like ppl are reporting here?
[XPERIA X1 General] groovemixer:
well i got mine repaired last month and BINGO!! It cracked again.....time to send out emails and make some calls...this sucks!
[XPERIA X1 General] groovemixer:
ok just got off the phone with sony x1 support. she told me to send it in again for repair and also said if it happens again they will replace my phone with another model.

the thing that ticks me off is i cant afford to be with out a phone for 10 days again!!!!
[XPERIA X1 General] r00b:
Sorry to here that buddy,

Things not looking too good then, i agree, i used my phone alot at work, took me 13 days to get the phone back and they didnt fix it correctly i had to send it back, another 2 weeks of using my old Nokia 2360. :/

Have used Se phones for years, might try HTC or Palm after this experience.
[XPERIA X1 General] Ineedtoys:
Presumably you're not aware that the X1 is manufactured by HTC. Which probably explains why SE have ditched them for the X2.

Also lots of build quality issues with the Palm Pro (case cracks, also made by HTC) and the Pre (loose keybaords etc.)
[XPERIA X1 General] cenwesi:
how long did it take from the first day you sent it in to receiving it. I sent mine in yesterday, could not find my recite but included the RMA #.
[XPERIA X1 General] creamy:
I have the exact same crack as is displayed in many of the pictures in this thread including yours and i have just shipped mine to Kuehne + Nagel too. Before doing this i contacted Carphone who i got the phone with and they didnt know **** about **** to be brutally honest, they tried to charge me £90 for a cosmetic refurb and then told me i'd have to claim fraudulently on my insurance and to say that i had dropped it!!!...........the cheek.

Anyway after much bad noise they put me intouch with the X1 team at the repair centre who refused to aknowledge any manufacturer fault, denied that the chassis/battery housing had been revised and told me that they would just repair it for me (not replace). This i'm not too bothered about as long as i dont have to send it back again but without the revised part or a newer model i fear that i will have to.

I have sent a covering letter with the handset outlining my frustration with such a supposedly top flight company and their 'secretive' customer service methods which are obviously employed to try to save face. With this letter i have also linked this thread and enclosed selected printed hard copies of pages with example pictures, my request to inform phone suppliers such as Carphone will no doubt go un actioned.

Shame on you Sony........come clean about your shortcomings and give us the build quality that we have paid a hell of a lot of money for. :mad:
[XPERIA X1 General] Ganondolf:
they said that to me the first time. phone sony again and tell them u know its a common fault with the phone and your not going to pay, and they will escalate your claim.

u will hear from them in up to 3 days where they will fix or replace it for free.
[XPERIA X1 General] Ganondolf:
Got my phone back last Saturday (6 days ago) and now have a hairline crack near the stylus port again and a hairline crack on the right side metal trim.

This is my third handset.

I love my x1 but every time i send it back im without a phone for 2 weeks.

I will phone sony tomorrow

ps. i have the new design housing
[XPERIA X1 General] michaelthemage:
But it did NOT crack on the thin side where the volume button crack usually is?!?!?
[XPERIA X1 General] Ganondolf:
no, on all 3 handsets i have never had a crack where the volume button is. i have only had 3 cracks.

1 = near the stylus (on all 3)

2 = under the battery, left top corner (the one everyone hates, had it on 2 handsets but only had handset 3 for 6 days)

3= on right side metal trim (only on the 3rd handset)
[XPERIA X1 General] rambalu80:
Exactly 40 days. However, there are several others who have gotten their phones repaired or replaced in less than a week.
[XPERIA X1 General] as_x1:
"crack on the thin side where the volume button crack usually is=under the battery, left top corner"

it is same :). A.