yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] neiltoe:
Well we bought ours from Newegg in January. The wife used this phone daily and ignored the cracks as long as she could but when the phone got to this point she said "This is B.S.". I called up Newegg and the almost instantly set up RMA (I have never RMA'd before this could be normal). We sent the phone out today so I thought it would be nice to basically journal our experience.

In the meantime I am suffering for Sony's poor quality control. I have to surrender my brand new T-Mobile US Touch Pro 2 to my wife. I have not even got to play with it as it is due tomorrow. I really hope that the estimate of a week maybe two is true with Newegg. I won't hold my breathe. I have read most of the horror stories here.

We noticed a crack at the headphone port within the first week of owning the phone. Then I noticed the internals by the battery and sd card were in terrible shape when I updated her rom a month ago. I had to be extremely careful to remove the sd card as to not cause more damage than necessary.

Well here are some photos of our cracks and here is to hoping Newegg will take care of us better than dealing directly with SE. But I have a feeling we might be in for a long painful experience.

Note:

The phone was kept in the leather case (image attached) at all times.
[XPERIA X1 General] r00b:
I just tried that, rang SE they told me they don't have a department that handles this! they gave me an email address to write a letter of complaint to...

They will prob ignore it, but i will create a report, similar to you one. With photos other cases similar to mine, and links to this thread. Shame it comes to this, always thought SE was a good company!
[XPERIA X1 General] as_x1:
wtf. it's crashed.
[XPERIA X1 General] r00b:
been looking around google, its insane how many reports of x1 cracking there is.
[XPERIA X1 General] as_x1:
i got my x1 back today. they send back to me after one week with new house (not the new style frame). i'll sell this lq phone, and i'll buy a HTC.

regards A.
[XPERIA X1 General] neiltoe:
It looks really bad and it is but the phone has never hit the floor. She kept it in her purse at all times and took really good care of it. We live in an extremely arid climate and plastic breaks really fast here.
[XPERIA X1 General] Nyokki:
and after one week my phone has a crack again. at the battery back.

im getting sorry for getting this phone :(
[XPERIA X1 General] ed_bracam:
No luck for you... At begining of 2009, the X1 was my choise but I Waited, now I have a touch pro 2, it's perfect! Sell you SE and buy a TP2
[XPERIA X1 General] as_x1:
it's my plan :).
[XPERIA X1 General] cle_m_ent:
My x1 has not returned yet (send 22 july), I think if he remplace to a new one, I sell my x1 and buy a HTC HERO...
[XPERIA X1 General] Nyokki:
same here. im not gonna send it back for repair every month
[XPERIA X1 General] Zhariak:
Just wanted to report...

I've had an Xperia X1a for about maybe 2 months now?

I have NO cracks, this phone has been flung across a room, stepped on, etc... And it still looks brand spanking new.
[XPERIA X1 General] cle_m_ent:
My phone back yesterday, they just change the piece who is crack...
[XPERIA X1 General] Nyokki:
and i just send my X1 back to the store today for a repair. (2nd time)
[XPERIA X1 General] chaosant:
Just looked at the side of my Xperia and saw a crack in the exact same spot as last time :[ seriously considering telling them to give me an iphone instead, dont want to but it might happen..
[XPERIA X1 General] angelix:
hehe 5 months of life , 1 crack and 3 RMAs from SE for repairs...

Purchased in March (O2), cracked in May, repaired and when it arrived the SImcard was not recognized unless the phone was stone cold (tested in the fridge)

sent it back for repairs and was delivered 3 weeks later, simcard connector was changed, but.... phone would not power on and wouldn't charge

so now is back again to SE.

in the meantime I spoke to O2 and they are offering refurbished units oh the XDA mantle (!!!!!!!), the XDA guido or the Nokia N96.

I am fighting my case because i do not want a refurbished phone, in exhange of a 3 months old one... not to mention the fact that the handsets they offer are not comparable with the X1...

lets see how it goes, I am a very patient guy, still 6 months to the end on my O2 contract.... if it takes 1 email and one call a day to bug them I will until they either replace it with an XDA SERRA NEW IN BOX, make a refund or simply end my contract with no extra charges.
[XPERIA X1 General] FIDO23:
How to send to repair from israel

Hi,

I unfortunately have a crack in my x1 too - silver unit, crack on the side.

The unit was purchased from a store called Eline that is ignoring the problem by saying "A crack is a crack - it's not our responsibility and we don't care what any forum says"

So i need to send my unit for repair by myself - but where to?

Tx.
[XPERIA X1 General] 10123:
I have the cracks as well, they have started to show up, they are small but none the less, and a chunk of my phone has fallen of!!
[XPERIA X1 General] superweijie:
I don't even know if I should LOL... My Xperia cracked again, after six months. Sucks considering how little I use it and still never dropped it (believe me). -.-

Worst tech purchase of mine, and I thought I was a savvy buyer. Guess those reviews out there never warned me of such stuff. -.-

Gonna be sending it in for repair again. Hope this time they will along change the malfunctioning keyboard. Any fellow Singaporeans?
[XPERIA X1 General] superweijie:
But Sony E is the one who sold us the phone. I will count it irresponsible on their part. Denying it and LYING to us customers, accusing us of being cheats. I too have been using Sony Ericsson feature phones until I realised they are all clones of each other and switched to using HTC and Samsung. Bought the Xperia as it is a WM device (not a a100 or a UIQ) after reading the rave reviews which did not point out the keyboard-failure (I no longer use the keyboard on X1, it is impossible), the cracks and the poor customer service.

It is funny how I was given a false sense of security seeing that people say that only earlier buildweeks and silver colored ones will crack, and even to think that those people with cracked phones are abusing it. Even voted NO.

Buyers beware. Get the Touch Pro2, iPhone 3GS, Omnia 2 or Omnia Pro. Just keep away from this SE crap and keep your sanity.
[XPERIA X1 General] Nyokki:
i contacted the Hi Helpdesk. as i want to change my phone.

they telling me that if my X1 is broken for the 3th time i need to contact them again.

and then i maybe can choose an other type of phone.!
[XPERIA X1 General] FIDO23:
still no answer

Hi guys,

can anyone tell me how do i send my device to se for repair from israel?

Tx.
[XPERIA X1 General] creamy:
Sony repair service is a joke

After sending my X1 for repair nearly two weeks ago i have now been informed that they are awaiting parts to fix it............what an absolute joke.

After phoning the X1 team at Sony i have been told that they have no information for me and i mean nothing :mad: they appear to be using the exact same status update page as was provided in the RMA email which consists of a single comment 'parts delay'. They have no idea when the parts are due in or when i will actually get my X1 back and have suggested that i sit and wait...............well i cant do anything else can i Sony you effing dicks :mad: Apparently i wont even be informed when it has been fixed, they will just send it back.

Considering the X1 was supposed to be the Top of the Sony mobile range i would have thought that the customer service would be a little better. I mean hey lets even aknowledge that there is a manufacturing fault, there is evidence everywhere and people are not happy. I'm not even asking for a replacement, i just want my phone back.

I love my X1 but will be selling it as soon as i get it back, i simply cannot afford to go through this comedy of errors again. Sony you suck!!!
[XPERIA X1 General] modo_uk:
Hey creamy I'm in the same position as you. Still waiting, nearly 3 weeks now.... don't know what phone to get though, touch pro 2?
[XPERIA X1 General] creamy:
Wanting something with a hardware keyboard really but there doesnt seem to be anything decent around. Goes without saying it has to be an HTC handset tho ;)
[XPERIA X1 General] modo_uk:
Just got my phone back today, they basically sent me a new phone wrapped in plastic. Just going to put it up on the bay and decide whether the touch pro 2 iphone 3gs is for me :)
[XPERIA X1 General] 10123:
The X2 comes out in December ;), im considering it, as it will have a 8mp camera and HTC so far seem to have ZERO experience in camera technology, at least with sony ericsson youve got sony and the cybershot series, and the SE 8mp cameras are usually one of the best around
[XPERIA X1 General] Gilg@mesh:
I just got a crack like in this picture:

http://img389.imageshack.us/img389/1950/x1scheurwc9.jpg

back to original HARD-SPL and then send in the phone, I hope I get a new one :)
[XPERIA X1 General] sysfailure:
I got the exact same crack apppear under the volume control the other day. I took it to Carphone Warehouse as I was getting them to service the keyboard for faulty keys and they flat out refused to replace the back of the case for the crack and refused to check with Sony Ericsson to confirm it was a known problem and wanted to charge me to fix it. I decided as i need the phone just now, I'd just have them fix the keyboard for the moment. Turns out the engineer managed to trash the back of the case, ripping the crack all the way through and then not putting the case back on right so things were bent all over the place. After speaking to the manager and pointing out I have photos taken this morning proving how the case looked BEFORE their engineer got their hands on it, they are now ordering the parts in to fix the back of the case. How nice of them :rolleyes:

On the plus side, my keyboard works fine now :D
[XPERIA X1 General] 10123:
carphone have discontinued the x1 because of there been too many problems.
[XPERIA X1 General] Stalix:
just notice a large crack going all the way through the plastic, under the volume rocker on my X1a. I'm in the states, and was wondering how could i go about getting SE to replace it, only problem is I lost my receipt, but the phone should still be covered by warranty by the imei or serial number.

Anyways whats the 1-800 number to call to get SE?

or can anyone tell me where to find the plastic housing, just the piece that broke. I can replace it easy if I can find where to buy it, i've only seen the complete housing, i just need the piece that broke.
[XPERIA X1 General] buzz83:
I've had my x1 repaired 7 times so far (3 times for faults, 4 for damage caused by the repair centre).

On the last repair, SE sent one of their quality control guys down to supervise... phone came back great, with the modified battery housing (the one ment to prevent the cracks).

So I'm now a couple of months on from the last repair... my phone froze up a bit, so I had to take the battery cover off to soft reset... and there is now a crack under the volume button in exactly the same spot as before!!

Looks like the new battery housing does nothing... might be time for a brand new handset :(
[XPERIA X1 General] modo_uk:
Found out I can't hear the caller talk unless on loudspeaker. Great! Back to repair!
[XPERIA X1 General] cenwesi:
Well i see they are sending back my phone. I hope everything works as normal. For those still waiting for their phone, i discovered that if you keep calling them they will get off their ass and work on the phone.
[XPERIA X1 General] 10123:
sent my X1 a few hours ago, tbh i hope it gets lost in the post and they send me a new one as i expect the repair center to make a big mess of everything, time will tell.

The worst bit about it is that the X1 is (to me) the best looking WM phone out there, made with really nice mterials, not the usual plastic used in most WM handsets and yet there are so many problems witht the case.
[XPERIA X1 General] Stalix:
I'm sending mine out tomorrow morning, they said we guarantee it to get back to you in 10 days. So I'll see if they are trustworthy. They also warned me that they might not repair it since cracks are considered user caused. I tried convincing them that this is a manufacturing defect and its a new phone, but i don't know, but still got a rma number, so i hope to not be long without my x1a :(

well i'm off to flash the original rom and hardspl.

----------EDIT-------------

just letting you know mine is week 52 of 2008.

After reading all this I am probably going to get the NextG HD that supports the 850MHz 3g band so i can us US 3g.
[XPERIA X1 General] 10123:
I sent mine off 3days ago, i didnt revert the Hard SPL i just put on a Generic UK firmware, do you think it will matter if i didnt revert the Hard SPL :confused:
[XPERIA X1 General] Ed Banger:
Well this is just bat**** insane. When I bought my Xperia secondhand, I checked it for any cracks,... and nothing was there. Since then, it has always been handled with the greatest care, and has always been in a leather puch. It hasn't fallen, no excessive amount of stress was applied,... and still, my phone is just splitting right through the entire case:

Butn-, since I have no receipt, all SE does is send me standard-replies (In the wrong language) that I can have it repaired at the price they specify (After repair!).

Has anyone had any luck in making them accept it as a production error, and thus repairing it for free without a receipt, because at this rate my Xperia will be in two pieces by next week!
[XPERIA X1 General] Stalix:
your xperia should be covered my the manufacturer warranty even if your not the original owner or if dont have a receipt just dont mention your the second owner or dont have a receipt.

just say this is a brand new phone which it is, under a year from start of production, and you payed a lot of money. They never asked for a receipt so i never told :P
[XPERIA X1 General] brappinseven:
well my x1a is 3 months old and has 2 cracks in it

i dont have the paper work either

i called sony ericsson but an xperia department, (1300 xperia for us australian consumers)

and all they asked for was the approximate purchase date, asked it was with telstra, asked for the IMEI number and then said a courier will be out on wed to pick it up

covered by a 12 month warrenty regardless of having paper work or not

hope all goes well
[XPERIA X1 General] cenwesi:
Guys, you really don't need that receipt, it is still covered by manufacture.... I sent mine in without the receipt even though they told me to include it. Just make sure when you send it in that you insure it and make sure THEY sign for it. One tip, make sure you keep calling them to see where they are in the process of fixing it.
[XPERIA X1 General] kenniy:
just thinking if picking up the Xperia X1 this weekend..would that be a good idea with all these posts??

If its ok, what should I look out for, If not what alternative do I have beside HTC TP2??
[XPERIA X1 General] danalex:
said before and i will say it again : when removing battery cover off or the battery itself hold and press down the corner where the volume is ... like this u have minimal chance to crack it. good luck
[XPERIA X1 General] buzz83:
That's the way I have always taken my battery cover off. Apart from the damage caused by the repair center (rectified) my phone has never had a mark on it... only the 4 (now 5 - crack near camera) cracks.
[XPERIA X1 General] 10123:
Uk Users

I sent my X1 off on the 27th and so far havent heard anything, what is supposed to happen, how long did it take for those who live in the UK for at response from se?
[XPERIA X1 General] creamy:
As long as God's toenails

Hi 10123,

They are awaiting parts at Kuhne and Nagel if that is where you have sent it to. The parts are due to arrive on the third (wed) but after that they have a backlog to get through before they will get to yours.............and presumably mine.

hope you get yours back soon, i will post when i recieve mine ;)

Kind Regards,

Creamy
[XPERIA X1 General] 10123:
KK thanks:), dont know why SE cant tell me that, they should do really instead of leaving me wondering whats going on. But if its recorded delivery shouldnt i recieve a letter back saying that they have recieved the X1? Anyway hopefully these parts will be a new design so they dont crack.
[XPERIA X1 General] modo_uk:
They should email you that they have received the phone, but they will just send it recorded delivery without notice.
[XPERIA X1 General] 10123:
Hmmm, so how long should it take to recieve an email that they have the phone?
[XPERIA X1 General] wethsve:
Question: Who is paying for the shipment? I bought my phone in a Sony Erikson Shop and there exchanged it only once. Now I have send it on my own cost to the repair company.

Is that normal?
[XPERIA X1 General] 10123:
well i dont know where you live, but if you Live in the UK it is free to send to SE, and they will send it back as well, all you have to pay for is a jiffy bag (50p).
[XPERIA X1 General] modo_uk:
Well last time it took about 5/6 working days (i know,free post is slow). Then its 3/5 days to fix the phone (if they have the parts) otherwise its a long wait. This is my 2nd time in sending the phone back btw :mad:
[XPERIA X1 General] r00b:
Yes i got my phone back last week, also the second time ive had to send it in.

I had my case escalted, but i got a bs email claiming that "Sony Ericsson UK have not issued a recall on the X1. Issues have been raised regarding the handset as expected with any model. This is within expected levels for product failure rate."

My request for a new X1 was turned down. I will just continue sending in my X1 for repairs until my 2 year warranty expires, about 1 year and 5 months remaining. Hopefully after a year that might take the hint and give in. I will not be buying a SE handset again after this experience.
[XPERIA X1 General] 10123:
Well its been 6days and still no news from SE? I emailed them a couple days ago saying i had not recieved any news as to wether my X1 has been recieved, the sent me a email telling me to send them my address, IMEI number and telephone number, the email looked like one of those emails they send to everyone, i might reply but i will wait a little longer. Anymore than a week is a bit excessive, unfortunatley i wont be able to tell who's fault it is, post office for loosing it or been late, or SE for been lazy and unorganised and not getting back to me :mad:
[XPERIA X1 General] neiltoe:
Results:

August 13th to September 2nd.

The phone was honored as a defective unit and Newegg does not carry the "X1i" anymore :( They do still carry the "X1a" but it was not in stock at the precise moment we were authorized to do an equal value exchange or full refund. So we were issued a full refund of approx $700. Now that the transaction is complete the X1a is now in stock and the wife is still willing to chance the cracks as she loves this phone dearly. She has ordered the X1a and she should have it by Friday. In the mean time I have not had a chance to use my T-Mobile Touch Pro 2 she has been using it daily. She misses the D-Pad alot. If the Touch Pro 2 had a D-Pad she would have waited until the X2 makes it to retail stores. But she has said that she is going to order the X2 when she can and risk the chance of defects.

I do have to say that Newegg made the whole process painless and did work within a decent time frame to get our issue resolved. I also was happy that we never had to deal with Sony directly.
[XPERIA X1 General] 10123:
You all think you have problems? Well i sent mine of a week ago, and so far no news from SE, i emailed them and they are looking into it, then they asked for my details, even though they would have them on the form i sent with my X1. And the conlusion i have come up with- Lost in the post :mad:
[XPERIA X1 General] modo_uk:
It may not be lost, give it another week.....
[XPERIA X1 General] Nyokki:
whoohoo i got my phone back!

i give it a week before it braiks again :p
[XPERIA X1 General] MrLeche:
dudes I haven't updated myself reading this thread except this last page I'm gonna reply. So far I've purchased mine october 2008 second day of release, and up to now, my phone is still unreplaced and unrepaired. I've almost have 60 days till my warranty expires. You guys gonna give it a week or two? Tell me about it. :p
[XPERIA X1 General] Alex Atkin UK:
Yipes. Mine just developed the fabled crack, I had it since November 2008. I bought it from Mobiles.co.uk so were going to drop by Carphone Warehouse and see what they have to say.

I hope I have better luck than you had. I would ignore the crack but you can feel its under a lot of stress and it feels like its just a matter of time before the whole back falls off.

That said, the keyboard is not responding too well lately either, as well the battery cover falling off more than usual. Perhaps they will sort those out?

Right from day one though I was disappointed with this phone. It has so much potential but like all things Sony, it seemed to have been designed to look good rather than be functional.

IMO it should have been slightly wider for a more comfortable keyboard and screen, not to mention the battery cover is a complete joke.

Part of me regrets not getting an iPhone especially as I since got an iPod Touch and realised just how much better the OS works (at least once jailbroken). But I digress.
[XPERIA X1 General] Ganondolf:
lol. it takes about 2 weeks from sending it to getting it back, i have done it 3 times and they never tell me they received it or the status (im in the uk)
[XPERIA X1 General] 10123:
Well they rang me today confirming they have not recieved my phone:mad:, its been 2 weeks now, which i think is fair to say that the phone is lost, SE are going to get in touch with the post office and try and track my phone :confused:, if they cant find it, they will send me a new one.
[XPERIA X1 General] chivas228:
TO OP:

i think it would be great if you added a public poll so not only will you get a feedback of how many here has cracks but who and they can state where in their replies than you trying to keep up with the list.

what causes the cracks (didn't read the whole thread)? i might be getting one soon and i was thinking about spraying mine down with some clear coat or silicon coating to prevent it from cracking though i'm not sure if this would work at all.
[XPERIA X1 General] Alex Atkin UK:
Problem is the crack is not just the outer casing, it goes right through to inside the battery compartment.

I doubt you could spray in there as you risk coating the electrical connections plus it might prevent the battery cover from going back on, not that it fits very well to begin with.

As for cracks, I have spoken to mobiles.co.uk customer support so will be trying Carphone Warehouse for a repair. As the keyboard has become really unresponsive anyway (the space bar either refuses to work or puts double spaces in) I think I have a reasonable chance. As mentioned above, replacing the keyboard is likely to rip the whole case apart at the crack so they would have to repair it to put it back together. Its just a PITA the first line is always "customer damage" when we all know that's BS, its just a poor design with weak spots that it seems can go at any time.

I consider myself lucky I managed 10 months before mine went. You will notice I posted earlier in the thread saying mine was fine. You can tell its been looked after though, there is only one very minor scratch (learnt from my mistake as I put my Wizard in my pocket with the keys by accident and made a real mess of the screen, so I was extra careful with Xperia as well as keeping it in a soft clock case) on the screen which I think happened while cleaning it and it doesn't even have a screen protector as I can never get them to fit properly.
[XPERIA X1 General] Ganondolf:
well, to be honest if it is lost u will be better off as they should send u a new one and not your one repaired. the repaired ones seem to crack quicker.