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[Android Q&A, Help & Troubleshooting] Oswald Boelcke:
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[Touch HD General] jolas:
For the first time of using Touch HD, I experiencing some freezes in the normal operation of my applications.

Explaing what I'm saying, when I'm using an applications sudendly it stops responding for 4-5 secs, or that happens even when I use the touch screen.

It is happening a few times and in no specific time intervals.

Does anyone knows anything about or face similar situation with me?
[Touch HD General] MAK11:
Wich "applications" are you talking about?
[Touch HD General] jolas:
Because I use a lot of Resco Explorer, it is the firtst app that came in mind that I have seen the "freeze" problem.

Other times that I have seen is when I press the "X" to close an application.
[Touch HD General] giodesi1965:
I confirm this comportement with Resco Explorer: do you have installed cf3.5?
[Touch HD General] jolas:
Yes, I have installed cf3.5
[Touch HD General] Philosoma:
I get this in Opera and text messaging. Just becomes unresponsive for a few seconds. Is most annoying..
[Touch HD General] GryphonLeon:
Noticed this as well, I don't think it is related to Resco Explorer, because it happened on my device when I was typing an email or sms and I don't have Resco Explorer installed. Not a big deal to me though, as long as I don't see it too often ;)
[Touch HD General] Zakkosekk:
That's the problem with new phones today, because of competition they are shipped with beta firmware. Then, a few months later, a new firmware is released and that's it because they are working on a new model.

(A good example is Touch Diamond)

What would you do if your car had a software bug that caused the engine to loose power a few seconds now and then?

Why should we be so forgiving because it's only a phone?

I'm tired of being an unpaid betatester :(
[Touch HD General] supersquash:
I have noticed this about 3 times just today whilst writing SMS. Very annoying indeed!
[Touch HD General] Johnny72:
I've got the same problem. At random in Opera and in sms application. 2-3-4 seconds of... nothing!!!

The problem is that it came out after the first week... the first week never got stops.

Maybe, if we make a little list of programs we have on... soo too understand where the problem can be
[Touch HD General] jolas:
I am not sure if it is an application related problem, because as I was trying to remember, I have the feeling that I have seen the problem even before install any kind of programs:confused:

Zakkosekk, I totally agree with you, when we have pay 700euro to buy a pocket pc, it has at least to be bugs free.
[Touch HD General] jentech:
Yes, I have the same problem. Random freezing for a couple of seconds every once in awhile.
[Touch HD General] gerard69:
I also had this problem. After hard reset and reinstalling everything (incl. Resco), but without net cf 3.5 i do not have this problem anymore. looks like related to cf 3.5 ?

... Sorry, problem is still there
[Touch HD General] jentech:
Hmmm, interesting. I do have .net running, but it's required for some apps.
[Touch HD General] Philosoma:
I only installed cf3.5 today, and had this issue before and after, I don't think it's the problem. It is almost like some background app is taking all the cpu for a bit?
[Touch HD General] 521ztz:
Same problem to mine!

I think we should let HTC see this thread!
[Touch HD General] Deixi:
i dont think cf3.5 is the problem. i dont have it installed

but expirience the same problem while texting and opera. it's very annoying!

deixi
[Touch HD General] jolas:
I sent an email in HTC's technical support, with the topic's address.
[Touch HD General] dainys:
I have noticed this problem also. We can easily check is it software related, does someone want to do hard reset and check?
[Touch HD General] Deixi:
no need for a hard reset, mine is brand new & i have nothig installed on it! but i have the problem.

deix
[Touch HD General] paulaafjes:
my cpu thing dropt down from 46% bofore, to 35% after installing! sounds nice to me:D

http://prive.paulaafjes.nl/HTC/TouchHDsystem.exe
[Touch HD General] Flanders:
Yes, works fine now. However, don´t expect some kind of acceleration in standard applications except for opera in landscapemode (works fine now). Coreplayer benchmark showed 17% frameloss with my testvideo as before.
[Touch HD General] shortcut3d:
My fonts in Messaging are huge after installing the fix. :mad:

Never mind. After several reselects of smallest things are back to normal. Probably related to the sync prior to the hotfix more than the hotfix itself.
[Touch HD General] draxredd:
registry key in hklm/drivers/builtin/hotfix

display_version 20081125-00
[Touch HD General] sanchez13:
It's working fine for me. No problems after installing this hotfix...
[Touch HD General] Nahkatukka:
Aaahh no more freezing. This was gr8 update, and also my first post here so i'm happy with that :)
[Touch HD General] gormac:
Just installed the hot fix and everything seems allright. Opera runs smoother. Other than that not much difference.
[Touch HD General] psykokwak:
Do you experience the calls freeze ?
[Touch HD General] mooro1973:
Well, certainly scrolls much faster. I noticed after the hotfix that I had to reselct hdspa in connecton settings.

However since, I appear unable to connect to one particular web site. Works fine on p.c., and hd via wlan, but not via orange internet.
[Touch HD General] fasty:
I'm nervous about installing this fix as some users have reported it causing new problems when making phone calls.

Can those who have tried it kindly give feedback about whether you have experienced problems during calls ?

Thanks,

- Steve
[Touch HD General] Frieds:
1 phone call, no trouble so far!
[Touch HD General] aimache:
12 calls since I applied the fix, and no phone freeze so far.

I can just confirm the 'system freeze' issue no longer happens.
[Touch HD General] tkalli:
I still have the Random Freezing for

more

than a couple of seconds.

Thought the Hot Fix might help, but it didn't.

Does not seem to be program specific.

​
[Touch HD General] SingaporeAirlines:
I've only read pages 1 through 7 and there seems to be no resolution.

I've just spent the evening entering contacts. The screen does freeze for over 5 second on a number of occasions.

It is noticeable but not yet annoying.

HSDPA is off. Wi fi is off. Activesync was on in the background as was Opera and Live Messenger.

The main task being performed was entering text via the full QWERTY and adding new Outlook contacts - that's it.

Edit / Update: ROM 1.14.405.3 (22273) WWE on 10/24/08. I haven't downloaded the HTC patch for it.
[Touch HD General] famod:
check this link

Not quite, HTC has come up with a hotfix, which you can download here:

http://www.htc.com/europe/supportdownloadlist.aspx?p_id=179&act=all

I have installed only a couple mins ago, and haven't got a clue as to whether this works or not. You can however still start your phone, use opera etc so it doesn't damage anything either;)
[Touch HD General] GryphonLeon:
Mmm, the freezing definitely doesn't happen anymore on my device.

I did however notice the following:

Someone called me and after the conversation, I hang up and went to the TouchFlo homescreen. The taskbar still showed "Phone", even though I closed it. It also showed the "x" at the top-right of the taskbar, instead of the taskmanager icon that normally shows when you are at the TouchFlo homescreen. Pressing the "x" didn't do anything. Pressing the windows start button didn't do anything either, so I couldn't open the windows menu's! TouchFlo worked fine, I could go to different tabs etc.

I never experienced this before..in fact, I never had any problems since I bought it about a month ago. I soft-reset the phone and everything is back to normal.

Could be a one time incident and not related to the hotfix, but it may as well be.. If I see the same thing again, I'll report here.
[Touch HD General] famod:
It sounds like the phone app just froze, that's something that sometimes happens to me too (using other applications). Starting the same application again clears it often. If that doesn't work however i just give it a reboot (as in switching it off and then on again, not a soft-reset) and everything's fine again.
[Touch HD General] tyronne1126:
everythign seems to work fine.. i had a problem where tomtom would start up when i made a call but it went away after restarting the phone..

the only thing i see is that . when making a call the phone rings.. and it connects before the connection is actually made.. so it takes its already inside the call .. takes about 7secs into the call.. that it actually does connect.. during these 7secs.. its still ringing..

i dont know if thats clear but..

you know the phone does a little vibrate when a connection is established. kind of lets you know the person picked up.. yea.. that happens 7 seconds too early..

EDIT: the phone is running smoother.. i mostly txt and its much better now.. i still cant type very very fast on some but it doesn't freeze

EDIT: does anyone know if uninstalling this will fix the phone problem?
[Touch HD General] tkalli:
I installed SPB Mobile Shell 2.1.3.

I disabled TouchFLO 3 in settings.

I have been using the phone for a 1/2 hour without

experiencing any lag......

I will update this if the lag returns.

:)

​
[Touch HD General] Cheeze[iT]:
just installed this update. lets hope it fixes the freezes. whats everyones cpu % average? why is it as the day goes on, the % goes up when I don't see anything running?
[Touch HD General] psykokwak:
I uninstalled it and the phone problem is gone.

But now I can't reinstall the hotfix :(

I have a message : "Please use the correct version to install this hotfix program" :(
[Touch HD General] sanchez13:
After uninstalling it through the settings/remove programs, softreset device,

try delete registry key in hklm/drivers/builtin/hotfix (display_version 20081125-00) to complete uninstall procedure.
[Touch HD General] Wavac:
How come my cpu usage goes from 35% to 53% without using any programs?
[Touch HD General] psykokwak:
That works.

Thanks :)
[Touch HD General] tkalli:
UPDATE

There is still no screen lag when using the SPB Mobile Shell.

Scrolling, opening programs, etc., works fine.

However lag returns when you are not in the Shell.

Installed program and took forever to which the install

from device to Storage Card.

:(

​
[Touch HD General] Rozenthal:
People noticing lowered memory usage - it's not fix related.

It's most likely you have some software installed with a memory leak. For example, Advanced config is know to have a memory leak, which means that the program will consume more and more memory over a period of time. It's not a huge drain, you're likely to lose perhaps 10% of initial memory over a full day. Resetting the devices clears the memory, so you're back at low usage.

This is quite common for software that's not fully optimized for a new device. So basically, do a soft reset every few days and you'll be fine.
[Touch HD General] jon-:
Re soft reset, the FAQ indicates you have to press the button under the battery cover, but surely holding down the power button is a soft reset too?
[Touch HD General] nin2thevoid:
Yes that constitutes a soft reset, software controlled. Just like the red button, except it's more abrubt - the end effect is the same though.
[Touch HD General] Nahkatukka:
Been using HD 24h after the hotfix and no call freezes and no other freezes at all, which is very nice.
[Touch HD General] 6Fg8:
Patched my HD yesterday afternoon, and had 2 phone freezes within 1 hour after patching. Interestingly, it didn't occur again, not yesterday, not today. I had a few dozen calls and not a single problem with freezes, neither phone nor app. Now its real fun using the HD.
[Touch HD General] nyzrox:
I installed the fix, had 3 phone calls a have the problem with the person not hearing me, still locking up in sms/email too.

so i removed the hotfix the just makes things worse

ROM: 1.14.405.3
[Touch HD General] Cheesy Dave:
I also removed it. Hopefully that is the right decision; as I have had 3 phone calls where the first few seconds could not be heard by the other side - I had to apologise for my "microsoft phone" !!

I have not tried to re-install yet. I hope that HTC releases a working fix soon.
[Touch HD General] SingaporeAirlines:
I think I'll hold off from installing this "patch" then ;)
[Touch HD General] bloke:
Installed the patch a few days ago, and no freezups at all, and no issues with the phone.. Now just need to sort the darned Bluetooth turning itself off issue...

Bloke
[Touch HD General] wfhowell:
patch

My HD doesnt freeze now at all....Phone is better than it ever was. Bluetooth perfect. Im having NO problems after the update. Not sure what you other guys problems are. weirddddddd....:D
[Touch HD General] sanchez13:
patch

I installed patch 05.12.

- no problem with freezing after HD was patched

- no issues with the phone

- ROM 1.14.401.3 (22273) WWE

S.
[Touch HD General] GryphonLeon:
I had one problem after installing the fix, the phone app got "stuck" and I couldn't close it after a call, but after a soft-reset I have never seen the problem again and the freezes are gone!
[Touch HD General] Khalild:
Anyone else have this problem, I downloaded the patch tried to run it and got the message that its not a valid win32 file. Tried it a bunch of times, weird.
[Touch HD General] lipa47:
You have to run that file on your device not desktop.
[Touch HD General] Khalild:
duh! I feel stupid now, thought it was an activesync install thing, since it is .exe. Installed now, freezing gone, and opera is much faster.
[Touch HD General] nin2thevoid:
Same ROM here, same results here. No freezes, no phone lags.

And no, nothing got faster, only the random freezes and similar hickups appear to be gone. Opera is still as laggy as it always was, but somehow I do have a feeling that I no longer need to tap links 10 times before triggering one, but that may be coincidence or between my ears.
[Touch HD General] libbe:
Hello, i installed the fix yesterday. Today a friend called me, and the first second he could hear me, then i dissappeared. I could hear him speaking, but he obviously couldn't hear me. Lasted so long that my friend hung up, and i had to call him back. No problem when calling out.

I also got another problem after installing the fix, which is that in my "touch flo - bottom menu" i am not able to "scroll" anymore. When i press the screen and drag it over the menu, it just clicks the button i put my finger on first instead of scrolling sideways. I tried removing the hotfix, but the scrolling problem is there still. Haven't had another call, so don't know if the freeze problem is back or not, but i would assume it is.

Anyone know anything about my scrolling problem? This is VERY annoying...

Edit: PS! Scrolling in all other programs is working fine, f.ex. minimizing clock, contact list, opera etc
[Touch HD General] miki8184:
I have one problem..

download and install hotfix..

opera in landscape is not vorkig good...

over activ async I remove hotfix...

but problem with opera is present...

I try again to install hot fix but I gate mesage : please use the correct version to install this hotfix program?!?!?

how can to complet remove hotfix from my hd?

what files I need to delete?

thx in advance
[Touch HD General] jolas:
The problem with the phone (suddendly I could not hear the other speaking), just appeared today to me, too.

I have installed hotfix since the first day, but never faced any problems, until today.

I don't know if it has something to do with 's2u2', which I installed yesterday.
[Touch HD General] nin2thevoid:
I posted this as a response in several other threads because it seems to me this is becoming more and more relevant:

* I love the S2U2 concept but somehow it gives me nothing but problems which seem completely unrelated to the program, both on the HD and the Diamond.

* My phone function was completely shot after installing S2U2, nobody could hear me but I could hear the other person, faintly and distorted, on the HD.

* Every now and then the unlock bar is just GONE and I can't even access my damn phone, I have to press the HOME button and see the HOME screen for 100ms before S2U2 takes over again, during which time I need to try to press the running tasks button as it stays on top of S2U2, after which I can finally kill the thing.

And last but not least, to prove at least one point in a semi-scientific way:

My phone function being broken appeared NOT after having installed the HTC hotfix, but I DID have the phone problem after installing S2U2. It was gone after uninstalling S2U2, which required 10 minutes of waiting and a soft reset using the button on the back of the phone. I also did a soft reset prior to removing S2U2 to see if that would help, but then still nobody could hear me.

Don't get me wrong, I really like the S2U2 thing and it seems to work for most people, but until I can get a version that does not drive me or my device nuts, I am not installing it again. I had issues with it one the Diamond as well, but it wasn't half as bad, meaning it did not screw up basic functions such as using my phone as, you know, a phone.

Hope this is of any use to anybody...
[Touch HD General] jolas:
nin2thevoid, thanks for your reply.

Even if I really like s2u2, I will uninstall it, to see if the problems persists.

I would like to ask everyone with similar 'phone' problems, to reply if they have installed s2u2 or not.
[Touch HD General] Fallen Spartan:
S2U2 is a nice application, but personally I prefer to just hold down 'Hang Up'

Simple, easy to use and causes no problems with any other software
[Touch HD General] Cheesy Dave:
Hi

As you see from my earlier post; I installed the hotfix and then had phone problems and un-installed the hotfix.

I later read that other people had phone problems but these went away.

So, I re-installed the hotfix and now everything is fine. The phone seems to be working normally (for windows mobile - still have the "less than instant" wake-up on receiving a call)

I have never used s2u2 so can't comment on it.

Regards, D
[Touch HD General] miki8184:
cheesy dave,how you re-install hotfix?

i had the same problem on my hd with hot fix...uninstaled throw actv sync and when I press to install again,it said :please use the correct version to install this hotfix program?!?!?

p.s. s2u2 unisintaled from hd..broblem in opera still present but it`s much,much better without s2u2
[Touch HD General] BigDede:
If this can help, I installed the fix first, then S2U2 and never faced this kind of problem
[Touch HD General] jolas:
I did the same, but sudently today I faced the problem.
[Touch HD General] mvp44:
Unable to download hotfix...

Hey everybody,

I had a question: I'm not able to run the hotfix without getting a "..win32 not valid..." message. I've tried downloading it to my PC and my phone, and tried running it on my PC and my phone, with no success. I've also tried the hotfix from all the major countries via the HTC website. Just in case it matters, I'm using the phone in the US on Att's network.

Any advice? Can someone explain how to correctly download this file, step by step? Thanks in advance... :)
[Touch HD General] tyronne1126:
download from the HTC global website... then download to your sd card.. then click on it while using the phone.. then install into the main memory (device).. it should work...
[Touch HD General] Olaviman:
I have vista 64bit and when I download the hotfix and press "run" it says that it's not valid 32bit software. I tried a set "run as a windows xp SP2" but not work. Do I need to go a friend who have computer which have a windows xp and install there? If yes, that's ridiculous:mad:

E: sorry my bad english and I have a finnish vista so translations may be little wrong :D
[Touch HD General] earistomene:
My phone has been freezing a lot lately....Aside from the few second freezes, my phone will freeze completely and I'd have to reset.
[Touch HD General] earistomene:
Copy the file to your phone and install from there.
[Touch HD General] Photle:
I get the same freezes on my xperia x1, with and without hard resets
[Touch HD General] dannyng:
Yeah, I love S2U2 but it conflick with AE Button app, so I uninstall and everything go back to normal. What a waste, the developer doesnt found this bug.

On the other note, my HTC HD did not freeze (rom ver:1:18xxxxx) even I did not apply the hot fix.

But today when I apply the hot fix, the HTC HD slow down alot and the AE Button apps doesnt work anymore. After reboot, still the same. So I uninstall and everything back to normal. Hmmmmm, this hot fix suppose to enhance my HTC HD and not make it worse. Anyone have the same issue here ?
[Touch HD General] dannyng:
After uninstall AE button, install hot fix and reinstall AE Button, it works fine.
[Touch HD General] StaticPlaya:
Mine freezes a lot too I might have to uninstall all the apps that I have installed as it is really annoying.
[Touch HD General] liav12:
well, im using ROM 1.19.831.0 WWE

sometimes i have thos freezes too, but not somthing special.

i think it happens cuz of the CPU usage? always thought it could be an option...

now its ok for the last week.
[Touch HD General] redzac:
hello there

same problem on my device. i've got these few seconds of "nothing", too.

i've no 3rd party apps installed. it's a naked touch HD.
[Touch HD General] tboy2000:
My sister has the same problem on her Touch Diamond. Maybe its a touchflo thing. Maybe someone should try disabling touchflo for a week and report back?
[Touch HD General] 6Fg8:
I'd suspect this is a WM6.1 issue. Had a Axim with WM2003se before and never had that issue. After upgrading that to WM5 i began to monitor that behaviour. Upgraded to WM6.1 and the issue stayed. AFAI read this is related to WM6.1 memory handling, and HTC cant be blamed on that. Sit back, relax, and hope/pray for WM6.5 / WM7
[Touch HD General] jolas:
Now after a full charging of my touch hd, I tried to turn on the device (via the power button) and it didn't respont for about 8 to 10 secs, and after that time it turned on.

It is the second time that I face that, the first time it happened (again after a full charging), I didn't related it with the "freezing" problem.

A have full charged the device about 4 to 5 times from the day I got it, and at the 2 of them it was freezed when pushed the power button.

Except touch hd, I own a vodafone v1640 (htc universal), which I have upgraded to wm6.1

I never faced a similar problem with this device...
[Touch HD General] 6Fg8:
hmmm ... glad to hear the outcome of your HTC support inquiry
[Touch HD General] eaglesteve:
WM6.1 should be pretty much free of that by now. I had that happening a lot in WM5, but the problem more or less disappeared in WM6 and WM6.1

I would tend to investigate along the direction of removing the TF3D first and see how it goes.
[Touch HD General] wsouza:
I noticed this too while playing solitaire.

I try to move a card and there is no response from the screen.

Until it unfreezes and game goes on until the issue shows up again....
[Touch HD General] hazem77:
I had a CRUISE before HD.

Cruise was fine, however after upgrading to WM6.1 a similar problem was on Cruise. freezing for 3 - 4 seconds.

knowing that i have used many of the cooked roms in XDA, all had the same problem.