yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Gandhi70:
since yesterday my x1 has a crack too.

near the volume control.

i always took care with the phone but it happened anyway.

well, time to contact se i guess...
[XPERIA X1 General] ed_bracam:
Please can you add information about your Xperia model?
[XPERIA X1 General] Gandhi70:
german model, silver, production date: 08w44
[XPERIA X1 General] johan.ekelund:
Does any one else have this problem???

i have made it drop to the floor 2 times from like 40cm cuz of the stupid USB-cable but after those drops it was fine but now i've noticed that the flash, inside the house is moved like 5mm to the left, so it doesn't light anything at all on the right side.

Also, my vibrator has some thing (probably the flash) blocking it, so it can't vibrate...

What do you think i should do?:confused:
[XPERIA X1 General] windmoon:
My X1 is Black HK Version

Bought around 1 month

The Battery Cover suddenly with scratches

I alway put my X1 to the Bag "a bag to store the mobile phone"

I have no ideal why, but I'm very disappointed on the X1 quality like this

I use many phone, but no one will like this, so fragile

And I email to X1 support, I want to change the battery cover or buy a battery cover
[XPERIA X1 General] kakalak:
Hi!

I have now a new Xperia - after 14 days - and 6 days later a crack again at the same place - now MD 08W49

Silver Model . Germany
[XPERIA X1 General] Gandhi70:
that is exactly what i am afraid of right now.

i exchange my phone, get a new one, and the same **** happens again in a few weeks... :(
[XPERIA X1 General] emwdava:
Did you get a completely new X1 or did you get your repaired?
[XPERIA X1 General] experia1234:
Dear Sir/Madam,

I am writing to express my complete dissatisfaction regarding my latest Sony Ericsson handset, the Xperia X1.

I have been a happy and faithful Sony Ericsson customer for many years, I owned the T68, P800, P900, P910, P990, P1 and now the X1.

Unfortunately, I must say, I bought the Xperia in late November and just after 2 weeks I discovered 2 cracks, one near the battery cover (opposite to the mini USB) and another one near the stylus. The top/front part (i.e. screen side) moves in quite a lot which is not correct either. The overall feeling is that it will fall to pieces very soon.

I would like to point out that I have taken great care as the X1 looked fragile from day one, nothing to do with your superb build quality of your previous handsets (read above).

I have contacted my operator, but they have been out of stock since mid December, I have contacted the Sony Ericsson service center and told that I had to send the handset in for investigation, which would take at least over a week.

I travel for business on a weekly basis thus I can’t afford to lose my time in dealing with these issues, considering the fact that I bought the top of the line phone.

Recently I have been in Greece, I contacted Sony Ericsson locally and I was told that the handset has not been released yet thus no chance to swap or even get it repaired.

I am very disappointed and frustrated and after a brief research into the matter I understand that even if I find the way of getting it exchanged the same issues may reappear few weeks later.

I will never buy another Sony Ericsson product and when I get a chance I will make a proper complain to the relevant consumer authorities.

Sincerely,
[XPERIA X1 General] teeteetun:
so w49 also has problem.....really need to ask when SE will fix the problem
[XPERIA X1 General] teeteetun:
What is the production week?

Any reply yet?
[XPERIA X1 General] asarturas:
Hi all,

Unfortunately I investigated cracks on my phone too.

It's silver, 08W47, bought i Lithuania in middle of December. Going to go to official service center to see what they'll say about this issue.

Image: http://asas.modernus.net/img/x1crack.jpg

Heh, really - **** happens.
[XPERIA X1 General] T_rex001:
Return...

Unfortunately my Silver X1 also has the crack near the battery towards the volume know. Also paint chipping at the stylo.

Within 6 days!!!

08W50.....

So the problem continues beyond week 48.

Tried to return it to T-Mobile NL, they wanted me to sent it in for repair which I refused.

Insisted on a new one as this is clearly a design failure.

They only wanted to replace it with an 'almost new' set.....

Very disappointed with SE and especially T-Mobile NL. Canceled the contract and returning the set tommorow.

Looks like Omnia is next.

Thanks for all the hard work from the ROM guys!!
[XPERIA X1 General] terax:
I have a crack like this

My X1 is from Vodafon Germany Silver 08W42
[XPERIA X1 General] blink182_joel:
RE:

I have that exact same crack, it's IDENTICAL. i don't want to go through insurance, as there is a £50 excess, I rung o2 who said to ring the company who provided me with the phone which was Mobiles.co.uk (CarPhoneWarehouse). I rung them who said they understand that there may be a problem with the phone, after i explained this forum. But unfortunately Sony Ericsson need to admit to a fault before they will repair the phone free of charge. After hearing this i was most angry. So i decided to go into the CarPhoneWarehouse store in Merthyr Tydfil (WALES). They rang their repair team (same people who i rung) who said exactly the same as the guy on the phone to me. Somehow Sony ericsson need to be made aware of this HUGE problem. The phone is worth £500 and i have kept mine in a leather case, without dropping it once!. My model is the W43. Someone please do something, or let us know if sony ericsson are on to it??

best regards,

Joel
[XPERIA X1 General] c_legaspi:
no cracks in mine but i am concerned. ive never removed the stylus but im sure it will crack sooner or later. (silver x1a).

all you can do is send the complaint to sony. i got a support card with my phone and if you got it too, i suggest giving them a call to file a complaint and hopefully it will be recorded as an issue with these phones.
[XPERIA X1 General] T_rex001:
Sony

Actually Sony Ericsson is aware of the problem, they are at this time not willing to admit it is an "issue" as this would cost them dearly.

I called the dutch SE Xperia service line tel. 09009973742. They acknowledged the problem as did Harold de Kort, the Sony Ericsson spokes person in NL in recent interviews.

The Xperia service line revered me back to T-mobile which sold the phone to me.

I guess it will take some time for the crack problem to be recognised as a serious issue.

Mean while the partnership between SE and HTC has roumoured to have ended, in an interview Mr de Kort could not confirm or deny it but if such an partners ship would end it would have nothing to do with any crack issues.

Go figure....

Mean while I returned the phone, cancelled the contract and am now back to my trusted P3300....
[XPERIA X1 General] berlinberlin:
Just out of curiosity, does the "crack" on the back of the phone affect the phone at all?

e.g. will the battery cover become loose or anything?
[XPERIA X1 General] DaHiA:
It depends on the location and degree of crack(s),

Yet i don't think the battery may become loose but its your satisfaction&confidence with your X1 masterpiece who will.
[XPERIA X1 General] T_rex001:
Effects

Mine with the crack going from batery to volume know, the top half of the housing on the side was already coming lose.

I suspect that after awhile the whole top section would have come loose.
[XPERIA X1 General] experia1234:
I have emailed SE UK and this is the rubbish they have sent me:

Dear Sir/Madam,

I am very sorry to hear of the issues you have been experiencing with your Sony Ericsson X1.

Unfortunately, despite all of the precautions taken during the course of design and productions, we cannot eliminate completely the possibility that a component may fail spontaneously.

In the event that you should experience any issues with your handset we do provide a free post warranty service which allows you do send your handset to a Sony Ericsson engineer.

The engineer will examine and repair any fault covered under the terms and conditions of the warranty. If the handset cannot be repaired then we will provide a replacement unit.

Alternatively if your handset has been recently purchased it may fall under the returns policy of your retailer. Usually this is a period of between 18-28 days and allows your product to be replaced or refunded, however you will need to contact your retailer for more specific information.

Should you wish to send your handset for repair I have attached the repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com

www.sonyericsson.com/fun

Register now for great content and fantastic Web and WAP Services.

Kind Regards,

Sony Ericsson Call Centre

mailto:questions.gb@support.sonyericsson.com

http://www.sonyericsson.com

Any suggestions?
[XPERIA X1 General] DaHiA:
What a miserable response from SE!

This is not promising at all :mad::mad:
[XPERIA X1 General] experia1234:
SE CEO

Hideki.Komiyama@sonyericsson.com

Help yourself!
[XPERIA X1 General] cladr:
I talked to the Swedish support line yesterday and the told me the same lie. I think that they are instructed to answer that they don't know and that they havn't heard of such crack before. Why don't we start a thread where we count how many of us that have contacted SE about the crack, there should be quite a bunch of us. This is the worst kind of disrespect of the customer that I ever have heard of and we shall warn as many as possible. This isn't the first time they deny their bad quality. Just look at the P990. We humbly reports errors of their products and they (SE) just ignores us.:mad:
[XPERIA X1 General] Ganondolf:
this is a standard letter they send out to anyone with a bit changed up the top. ( had a s500i that had to be sent back and got almost the same email)

i got this email from sony without the production bull**** on the top.

sending mine back tomorrow to sonys uk repair centre, will let u know what happens
[XPERIA X1 General] samba4u:
My X1 just returned from German SE support

They have replaced my back cover with no cost

(except of parcel cost to SE)

Phone is fine no crack

Hope it stays that way
[XPERIA X1 General] DaHiA:
Congratulations, I'm happy for you and your recovered X1:)

Wish us luck;)
[XPERIA X1 General] asarturas:
Bad news for me - official service center (in Lithuania) refused to repair my phone by warranty. They said, that it is my fault and these cracks is caused by me, but not because of production fault.

What would you recommend me to do? For now about a month spent from day of purchase.
[XPERIA X1 General] worekarolis:
Crack in battery compartment

Hi all.

I have that IDENTICAL crack in battery compartment. Waiting for official answer form SE support.

Silver, unbranded (Lithuania), cracked at the back (battery compartment).

:mad:
[XPERIA X1 General] Ves:
Send another email with the link of this thread.
[XPERIA X1 General] emwdava:
My phone is back!!

I just got back from the repairshop and I got my phone repaired. The warranty covered it. I wonder how long it will take before a new crack develops?

A tip to all of you who are about to send their phone in for repair:

Print vital info from this thread and send that with the phone to the repaircentre. Printout the first page and some of the pictures.
[XPERIA X1 General] brewspec:
Got a brand new phone from T-Mobile.

I've sent a letter with my complaint to T-Mobile customer service with my complaint and after that I got a call from them.

They advised to send the phone to T-Mob. aftersales. So I did.

From aftersales I got a call and they announced they would sent a new Xperia.

Today I received mij new XPeria; no cracks anymore.

Although it took about a month from sending the letter till receiving my new Xperia. But I had a spare phone (yeah a Nokia 6310i; still working)

No arguments (8 days etc.), no back and forth from T-Mob. shop to custumer service.

They solved it correctly.
[XPERIA X1 General] DaHiA:
Congratulations :)

so your new Xperia is 08W??
[XPERIA X1 General] Shoyu:
Black X1i cracks after 08W48?

Hi All,

From what I've read in this thread, most (but not all) X1 units developing cracks are silver models, up to and including 08W49 (someone even mentioned that it affects all phones manufactured before 08W52)...

But has anyone owned a BLACK X1 with an MD after 08W48 that has developed a crack? Please let us know if this is you :)

I own an X1i Black with a manufacturing date of 08W49 - no cracks yet after using it daily for 2 weeks; bought in Hong Kong.

Kind Regards,

Shoyu
[XPERIA X1 General] cemetry:
The same crack that endebe had, but 08/W48, T-Mobile branded silver (germany).

Sorry, that i can't take a foto of it, because i have no camera at home...
[XPERIA X1 General] Archatos:
Today I received my phone from the Vodafone-shop. The cover has been partly replaced. But somehow the old part of the cover has more dents and scratches then it had when I brought it to the Vodafone-shop. So I'll go back to the shop to have it fixed again...

This is "not amusing" (that's a very gentle way of saying it sucks a lot! :mad: )
[XPERIA X1 General] teeteetun:
But any paint peeling off? esp. the back cover
[XPERIA X1 General] Shoyu:
So far so good, body is as new condition and I just keep it in my jeans pockets every day... the back cover is a piece of black aluminium isn't it? and the other parts are rubbery so I wouldn't expect any paint peeling off.... *fingers crossed*
[XPERIA X1 General] Gandhi70:
the black x1 has some kind ob rubber at its back, hasn't it?

i guess you don't see a crack on a black x1 as easily, because the rubber disguises the crack in the plastic behind the rubber.
[XPERIA X1 General] smegger040588:
Paint bubbling and flecking off at the top of the phone and crack in battery housing, i am sending it back into o2 for repair also mentioned poor signal.

08w44 so no wonder.

I am gonna send photos from this thread, and a link.

Also if possible can i have a black on back as they seem to suffer less!

Any updated on S.E. admitting to the problem?
[XPERIA X1 General] Metallic-Force:
I heard they said that the defect is only with the sliver Xperia.

I'm actually pretty bummed out, I was going to get the X1 rather than the Touch PRo... I don't know what to do now.
[XPERIA X1 General] c_legaspi:
has anyone got any documentation from se stating that the cracks that are developing on the xperia is due to manufacturing/engineering defect.

i would like to have one just in case i have to get mine repaired. it might be easier to convince them if i have some sort of letter.

if anyone has one, please post so we can use.
[XPERIA X1 General] Dadaism:
As far as I know there is no official response from SE. Except one dutch SE guy confirmed this issue in an interview. Links are somewhere here in this thread.
[XPERIA X1 General] DaHiA:
Sadly, my X1 08W45 is joining the crack list with 2 cracks,

First: is common in the weak junction between stylus tip and device frame

See attachment -3-

Second: is less common in mid-way of the metal "nickle" frame of the device ,right side under the volume key

See attachment - 1 &2-

I'm completely disappointed from SE and i hope they work harder solve this issue for us
[XPERIA X1 General] smegger040588:
Any one had any feed back from o2 in the uk on cracks in the case?
[XPERIA X1 General] zoelucker:
I dont have the crack issue so far but the battery cover will no longer go back on...mines 08w43 silver. Ive only used the phone for just over 2 weeks and i'm very disappointed by this. It appears that i was sold the device (from expansys) already with the fault as there appears to be evidence of the back cover being slightly glued into place! Just waiting to ring the company tomorrow and if they cannot help i will have to ring SE. It's a real shame cause the rest of the phone seems fine and i cant imagine this particular device to develop the cracking problem. Wish me luck! I'll report back soon.
[XPERIA X1 General] experia1234:
From O2 Forum

I have been trying to get mine since october now and they are taking the mick! i spoke to a manager yday and they said they should have them coming in week commencing 19 jan. The reason you have cracks in your X1s are that they materials used to make the casing are contaminated and sony recalled their stock. This is why it is taking longer to get them out as they has to remake them!!! I want one so bad!

They should replace your X1, just speak with a manager but you must report it within 28 days to be able to get a replacement.
[XPERIA X1 General] Raspster:
My local store in the US (Sony Style Store) just received some in late last week and I picked it up. It's a silver one and a X1A. Think I have one of the good ones? I know the store did get stock back in early DEC 08 and up to last week, this was the first he had them in again.
[XPERIA X1 General] michaelmols:
I will call the german SE-Support, 08W44, silver, this crack:
[XPERIA X1 General] hmyzak:
My X1 was sent to servise centre, today I will know the result
[XPERIA X1 General] rookie333:
Re Crack

Hello,

my X1 is three Weeks old, 08W54 Black and i got also a crack under the accu cover on the left side at the chassis

I think there are more phones than we know effected and an exchange is not the solution until the material is not changed.

i think this will be my last phone from SE

look also at this german forum

http://www.se-world.info/sony-ericsson-xperia-serie/231898-riss-im-gehaeuse/
[XPERIA X1 General] Raspster:
Mine is 08w52 and its silver. Mine is the first one I've seen as a x1a but I'm sure that means nothing. Not sure what that means as far as IF it will crack or not. You guys with the cracks, did you just wake up one day and notice it or was there some kind of stress towards the phone and I'm not talking heavey stress. I'm talking about normal use... IE - pocket the device, case, no case.
[XPERIA X1 General] Raspster:
Originally Posted by Shoyu

Hi All,

From what I've read in this thread, most (but not all) X1 units developing cracks are silver models, up to and including 08W49 (someone even mentioned that it affects all phones manufactured before 08W52)...

Where did you see it said that it was models bellow the 08w52 that were affected and would this include the 08w52?
[XPERIA X1 General] Houwald:
Okay, now it hit me too.

08W42 black, have it since october 31.

Crack near volume button... :(
[XPERIA X1 General] comeradealexi:
this phones craking all over the place!
[XPERIA X1 General] darthmelk:
So is this a general problem of all X1s, or only a few of them are getting these cracks and peeling? I am thinking to buy one soon, but maybe I should wait a little longer?...
[XPERIA X1 General] rookie333:
i believe it's a general problem, the accu chassis is on the left side very thin where the most cracks appear and it's cheaper for SE to exchange the faulty parts as to develop a new chassis layout.

it looks like the M600i stylus holder bug a small lip on the chassis it brokes again and again but SE never change it.
[XPERIA X1 General] moleculez:
SE is taking its customers for granted. We are paying for one of the costliest phone around and then we face all these issues. After the issues SE does not even bother to accept its mistake and replace the phone. We are the most privileged customers of SE. This is not the way we are treated.
[XPERIA X1 General] GOF007:
HTC produces X1

so if you think that way, be sure to avoid all HTC products.

Anyway, next SE phone will not come from HTC anymore.
[XPERIA X1 General] Raspster:
Its with the older models or atleast thats what the sony store said. They told me if mine ever cracks, EVER that they will replace. They told me that was the reason why the held off on additional inventory going further into Q4 2008.
[XPERIA X1 General] michaelthemage:
Yeah.... so what is YOUR phones' manufacture date?
[XPERIA X1 General] bigmouth66:
I finaly have my device back after 1 month of waiting. I had cracks in my case and the vibration was not working anymore. I had a device from week 44 but they (t-mobile) gave me a brand new one. I now have a week 51 device.

So far so good.

Let's hope this crack problem will not rise up again. :)
[XPERIA X1 General] michaelmols:
My Xperia is back from Support, they only needed two days!

The old crack is repaird, but now there is a new one!!!

I am not amused...
[XPERIA X1 General] joej:
What is the Week number of your build? You can see it on the sticker if you remove the battery.

08Wxx where xx is the week number.
[XPERIA X1 General] bigmouth66:
On the first pic you can see it's a w44
[XPERIA X1 General] Gandhi70:
my xperia was picked up on tuesday and i got it back today.

4 days, including retrival and delivery, for the repair is pretty fast imho.

i just hope, that no new cracks will appear.
[XPERIA X1 General] sameer78:
how do i add my phone to the list?

25. sameer78 - MTN south africa - silver - plastic chipped out - same as "18. myriade" above, also 08W45 but bought in South Africa...

MTN - SA does not accept that it is a manufacturers fault, they told me straight that i either dropped it or "negligence" according to them, SE south says the same thing, they if MTN says so then their hands are tied while MTN refers it to them...the problem is they not even willing to have a look at it, its as if i am a liar, i even showed documentation from this website, yet they stick to their "rules" which is to claim "negligence"...

what do u guys suggest?
[XPERIA X1 General] mtechfan:
When you say SE said the same thing...

Did you contact SE yourself? Or is that what the unhelpful ass at MTN said to you?
[XPERIA X1 General] sameer78:
Well, the MTN ass told me strate it looks like negligence n sent to their technician who said the same thing. Then i phoned SE south africa and the told me if MTN says that then nothing they can do...

Are there any guys from South Africa on this forum who had similar experiences? SE South Africa says they havent heard of any of the above issues ever???
[XPERIA X1 General] xda666:
Black unbranded 08w45 here --no cracks, no breaks after 6 weeks. I don't use any case and I dropped the phone twice from 1 m; nothing happened ;)

Cheers
[XPERIA X1 General] grayme:
A UK 02 08w42 in silver here.

Developing that internal crack on the thin inside strip next to the battery, under the cover. Will watch to see where it goes and as soon as it crosses the outside near the volume control will pop to the shop.

Battery cover losing its paint too (but it's supposed to be brushed/bare metal?
[XPERIA X1 General] Raspster:
Did you play with credit card? Call your credit card to stop payment. Just drop off the device on the counter at the shop. I did that once and my CC honored it. lol
[XPERIA X1 General] michaelthemage:
Anybody with crack after 08W48???

Has anybody a phone with ANY crack that was manufactured after week 46 or 48? Mine was 46 and got this battery crack!

Now I have a 08W51 (!). Anybody with a week 51 and Silver one, with any of those cracks??? Mine Generic UK Made in Taiwan! All of them made there???
[XPERIA X1 General] T_rex001:
Crackssss

Mine was a silver 08W50, crack within 7 days, returned it.