yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] stormlv:
I also got a crack near the volume button, and goes under the battery cover.

The only problem is I bought the phone in France and now I'm in the UK doing an internship. How would you recommend I should proceed in order to get it replaced?
[XPERIA X1 General] chaosant:
I would give sony a call and say that due to no fault of your own things dont work the way they should and you want a replacement, works all the time for me :D Just got my new Xperia in good condition, only ordered the replacement about 15 hours ago and its already here so at the moment I have two xperia X1i's. sending the old one back to o2 tommorow. Hope everyone can have the luck I have had getting a replacement!

Ant.
[XPERIA X1 General] dwd:
i just sent my back for repair, the led is not centered anymore,crack in the silver side panel.
[XPERIA X1 General] brochs:
Norwegian support are not willing to admit the problem, and are blowing customers like my self off. They say that the repairshop claims this is not a production fault, but they can't deny that it might not be the customers fault. SE Norway don't want to replace for customers! :mad:
[XPERIA X1 General] 920904:
i have one of the first (about 300) availiable xperias in austria and discovered a crack this month (near volumebutton). sent it in and after 2 weeks i got it back (repaired).
[XPERIA X1 General] tstkl:
who exactly are you calling? x1 support, or corporate? sony's a big company with a **** ton of divisions. Mine has TONS of cracks, I take very good care of the thing, but it looks like one crack weakened the device enough to allow the other cracks to spawn. They all surround the battery, particularly the LED flash/volume control side. Its extremely frustrating. I feel like this thing is going to fall appart on me. FWIW, I bought my phone on black friday, a local fry's electronics sold it to me before they got the memo on the recall or whatever it was. I should therefore have the earliest x1a available.
[XPERIA X1 General] ongbs:
I am from Malaysia and my silver X1 having 2 cracks, one near the silver skirting and the other one is at the back top cover (as shown in the pic that I downloaded from web). Batch 08W48, and just been used for 1 month+.

Just lodged a complaint at local authorized Sony service center and the technician said it was due to "high force" around that area :eek::confused:, but I think this was caused by the inferior plastic parts used in the set. My set never been dropped before, no dents, no deformation nor deep scratches at all, it was just 1 month+ old!

I've used more than 10 Sony handsets for the last 2 years and never face this crack issue before even most of the sets used heavily.

This X1 is my secondary phone ad I totally disagreed with the technician that said this cracked caused by "high pressure".

I really take good care of my X1 and never presse hard on it!

Meanwhile I am waiting answer from Sony if they agree to replace or repair my set.
[XPERIA X1 General] _L_:
hello everyone. I was about to buy an x1i, and while searching I came across this thread. Its quite shocking that so many people have cracked phones! So, just wanted to know is this problem for all the manufactured batches or just the initial ones, and how can I know when the x1i was manufactured?

Thank you.
[XPERIA X1 General] froztii:
If you have time you can read the whole thread and will figure its an x1 problem.

if not - http://xdaforums.com/showpost.php?p=3699073&postcount=846 this one sums it up :p

I should note that i dont have an xperia, but i believe the date can be found at the back :) 08W48 - means was manufactured in year 2008, 48 week.
[XPERIA X1 General] theickleone:
I have the same problem as you, please keep us updated.
[XPERIA X1 General] drjeram:
well the small cracks i mentioned before have gotten bigger :-(

as you can see, primary culprits are the chunk in the middle that fell off after it developed a small crack, the larger crack under the volume button that goes through under the battery cover, the hairline crack above the camer extending to the power button (that eventually would cause the whole section from the power button to the volume button to fall off... it is already loose with the current cracks), the casing near the camera button doesn't fit snugly either :-(

http://3.bp.blogspot.com/_gNdmha_NihM/ShwCTdenDOI/AAAAAAAABJ0/-H1KVqEEQo4/s1600-h/P5275259.JPG

http://1.bp.blogspot.com/_gNdmha_NihM/ShwCKe4t7HI/AAAAAAAABJk/ZK4HkfmiGYI/s1600-h/P5275315.JPG

http://1.bp.blogspot.com/_gNdmha_NihM/ShwCThF49jI/AAAAAAAABJ8/nSBxtrn9JTA/s1600-h/P5275264.JPG

]http://4.bp.blogspot.com/_gNdmha_NihM/ShwCKwXOX9I/AAAAAAAABJs/sbQYuVovEsY/s1600-h/P5275326.JPG

off to get fixed under warranty tomorrow

edit: tried them as pics inserted into the post, but wouldn't work, so changed to links
[XPERIA X1 General] stormlv:
Same problem here! I HAD THE

EXACT

same crack! I've already sent my phone to be serviced here in the UK. I'm now awaiting news.
[XPERIA X1 General] zenkinz:
bad news for me. I just saw the crack (actually a faint hairline crack a few weeks ago but didn't pay attention until the crack develops such that it makes the battery cover not flush properly) and have just sent it to SE service center. the CSO did not reject the service request, but I suspect she knows nothing abut this so remains non-committal and I have to wait for the technican to call me to determine if they are going to fix.

Am prepared to escalate this upward if they refuse to repair this, because in my opinion, it's a clear design defect!
[XPERIA X1 General] Dadaism:
Hey Guys, just wanted to share my experience with you:

A few month ago my Phone (08w48 i think) developed a crack near the camera. At first i went to the nearest T-Mobile store here in Germany. The support guy looked at it and made a call to their service center and told me that this issue is not reported by SE and thus they cannot repair it under warrenty.

After that I wrote a mail to T-Mobile service and told them what happened at the store and that i am very disappointed.

A day later i got a call from T-Mobile Aftersales. The guy on the phone said that he was very sorry and that cracks are a known problem with this phone (!!). The people at the store must have been wrong informed. Only 2 or 3 days i got a brand new phone from T-Mobile and the courier took the cracked one back to them.

Until now, my new phone has no cracks :). 09w?? january or february.
[XPERIA X1 General] sergiovc91:
What you think about this

What you think about this :eek:

It´s a crack? Im from Mexico, my carrier is Telcel. I need to send it to SE Service Center? my model its X1a American :confused:
[XPERIA X1 General] sergiovc91:
What you think about this:confused:

http://http://sergiovc91.diinoweb.com/files/DSC06776.JPG

It´s a crack? Im from Mexico, my carrier is Telcel. I need to send it to SE Service Center? my model its X1a American :eek:
[XPERIA X1 General] kremlincrackers:
My X1a have a crack near stylus, i saw at two days ago... Tomorrow i call to SE.

Details of phone: Spanish Vodafone Black Edition 09W08.

Stay...
[XPERIA X1 General] xTexasBornRaisedx:
No, that looks more like an abrasion than a crack. Plus the X1a(silver), are the handsets that are less likely to get a crack. The handsets with cracks are the X1i. Read all the posts by cracked phone owners, majority X1i
[XPERIA X1 General] rookie333:
New Phones

Are there any people which got cracks on Phones from week 08/09 and later
[XPERIA X1 General] kremlincrackers:
rookie333, I have one, week 8. Read my above post.
[XPERIA X1 General] Safwaan:
Hello everyone, on O2 in uk my phone developed cracks near the volume button, near the camera button and a crack that goes from the headphone socket to the camera. I got the phone in December so I contacted O2, they advised they would send out a replacement phone.

I got the phone today and it looks like o2 have sent a refurb unit, which I don't mind it's just the metal part all around the screen has scratches going along it and the screen seems to have a weird back light bleeding problem; when the screen is supposed to show all black the top right and left corners (either side of the sony ericsson logo) go a yellowish colour.

I did look after my X1 and apart from the cracks mine looks to be in much better condition then the replacement o2 have sent. I did contact o2 and advised them of the problem I was having but they told me there is nothing they can do because the damage that I am describing is just 'cosmetic'.

If O2 are going to send a replacement surely it shouldn't look worse than the one I have. I'm hoping some clever person can help me out, do I have to accept the replacement o2 have sent and am I stuck with this scratched phone? any help is much apreciated.
[XPERIA X1 General] stormlv:
Read here http://www.sonyericsson.com/cws/download/1/835/2/1192957031/LimitedWarranty_R1c_EN.pdf

"Repair or replacement may involve the use of

functionally

equivalent reconditioned units"

You're right, the "new" unit shouldn't look worse than the one you already have, but apparenly they don't f...ing care about that.

Anyway, while it is true that the damage is cosmetic the bleeding screen problem is not. So...the replacement unit is not FUNCTIONALLY equivalent. ASK FOR A REPLACEMENT.

After reading what it is that SE sometimes does I tend to get nervous. I sent my phone in for repair for a crack and it was in mint condition. Not even a scratch. If they're gonna do this to me I'm gonna ask for my old phone back. Hopefully they're just going to replace the backpanel...
[XPERIA X1 General] Lcrkz0023:
@methodz...I live in US with X1i also. Just call the Xperia support line 1-877-7XPERIA (1-877-797-3742), they will set you up. Its a place in Bloomington, IN where you send it. They have fixed my X1i twice already. So far Im on my 3rd and its all good.
[XPERIA X1 General] sms2000:
My wife dropped her X1i from about 1.5m to the cement floor.

X1i was in its leather case.

She's so lucky! It was her birthday gift from me.

The battery cover lost its place and opened, SIM moved a little inside. Just SoftReset required.

Almost 3 months in heavy use... No cracks so far.

P.S. Keep my fingers crossed.
[XPERIA X1 General] geraldkw:
And my second silver X1i (09W04) also got the crack near the volume button...
[XPERIA X1 General] dwd:
i just got mine back,

"change of PCG-flex, hood(might be miss translated ) and antenna. Customized . Test ok."

so they fixed the led flash(was not in the center), and the crack at the silver against the battery is gone, so they changed the whole silver middle case

great work SE
[XPERIA X1 General] michaelthemage:
That sucks! Mine is 09W03 and I thought 'I was safe'... !

Is your phone getting really warm or even hot when making phone calls (20min or more!) or when playing music for a while... on the top part of the phone (where the camera is and the volume button!)?
[XPERIA X1 General] stormlv:
Yup...normal :)
[XPERIA X1 General] geraldkw:
Yes it does.
[XPERIA X1 General] michaelthemage:
That is interesting to say the least! Because I am almost convinced that this 'heating/warming' issue it the or at least one of the causes that the phone cracks at that spot!

I have therefore purchased the Mugen 1800 battery (see another thread here if you want) and found that the average temperature is lowered for at least 10°C !!!

The basic temp (via batti 2.4!) is with stock 35.x°C and with the Mugen 1800 it is 25.9°C (!) and that is a fact!

So with the task I asked above the stock battery went up to over 53 degrees(!) whereas the Mugen 1800 got to about 36 degrees.

Again, so far no crack but then we never know... if I really get one at that spot, then I at least know that this is not heat related as I really believe it is!

With the Mugen Battery so far I get a little less power (about 1 hour less) but the temp stays well below 30°C with usage of phone and music player, etc.!

Just a thought to try perhaps! ;)
[XPERIA X1 General] chaosant:
I called o2...
[XPERIA X1 General] vmiguel:
Just got a crack! :(

Just like post #132.

I actually heard it crack! I was taking out the battery, as per instructions of SEUS, on my very quiet office.

Mine is a black version, 09w07.

Going to Repair Center, after lunch, and will report back.
[XPERIA X1 General] boerharmsdude:
Got my xperia back today! :D .....

Finally after 3 weeks without my belovid xperia and limited to a phone who is only cabable of realy just calling people :p I was realy excited today to get it back and I drove as fast as I could to the KPN Repair & Go Business Center Arnhem.

It looks great and my crack near the vollume buttons is gone. I asked if this was the new SE Housing and they said "yes" but is there a difference?

I'm am realy satisfied with the result but now my battery cover can't come of... :mad: :confused: It is so tight that when i try to get it of i'm tearing the whole phone apart, so i stopt doing that in time.

Is there anyone with the same problem? What is the savest way to remove the battery cover? To prevent it from cracking :(
[XPERIA X1 General] Ganondolf:
i just found a crack in my replacement x1 :(

i have had it since the end of jan 09 and thought is was safe to say i would not get a crack in this one since its been so long but today the hairline crack appeared again near the stylus (the same place it started on my old handset).

may have to send it back again and go through all that waiting ****:mad::mad:
[XPERIA X1 General] danalex:
as i suggested before just hold your finger and press on that weak point of the case when pulling out the battery or cover...
[XPERIA X1 General] stormlv:
Got my X1 back after one week and a half.

It's the same phone with the back cover changed so I'm very pleased now :D
[XPERIA X1 General] Jakarba:
got a crack aswell and im gooing mondey to see what thay gonna say.
[XPERIA X1 General] peane:
I have crack on my xperia x1i too...
[XPERIA X1 General] pharma79:
mine has it too. the cracks are coming one after another in same position as others mentioned. Im really disappointed in SE quality control. wish had gone for touch HD :(
[XPERIA X1 General] Ganondolf:
i think u find its htc crap quality, and sony has to pay out for repairs and replacement handsets. no wonder sony decided to tell htc where to stick it
[XPERIA X1 General] pharma79:
Thats right.I had imate sp3 (HTC TURNADO) before and after tearing them apart you can see why their durability is much lower than kinds of nokia(only thing I really like about Nokia). But still their own brand seemingly has higher quality from this Xperia crap as I havent seen such a thread on their recent phones. No wonder SE is losing so much market share to nokia, samsung and even LG :(
[XPERIA X1 General] Ineedtoys:
Quite right.

Treo Pro

http://www.treocentral.com/content/Stories/2197-1.htm

SE X1

(this thread)

and now the Sapphire

http://xdaforums.com/showthread.php?t=522701

HTC's quality really has gone down the pan.
[XPERIA X1 General] blake13:
Has there been any cracks with 09 build?
[XPERIA X1 General] vmiguel:
Yes. Mine, and I recall reading at least one more post with 09 build.
[XPERIA X1 General] vpr09:
Xperia X1 on O2 UK

Hi, I've been following this thread for a while and I have decided to share my thoughts.

I got my first X1 as an upgrade in November 2008. The handset was silver, dated 08W46. The retail value at the time was £500, so I made sure I looked after it well. It was working perfectly up until April, when a crack appeared near the volume button. I took it back to the O2 shop I bought it from, and at first the sales staff kept asking me if I had dropped it and kept saying that the warranty won't cover the damage. I told them that this was a common fault with the phone, but they were adamant that I was wrong.

They sent it off to be repaired anyway, and a week later a replacement X1 arrived, under warranty . This was also dated 08W46, and was obviously refurbished, judging by the scratches on it.

Last week the case has again cracked near the volume button. I am now at a loss: should I take it back again or keep it? I will not be buying Sony Ericsson phones again, it's obvious that they have cut corners whilst making the X1.
[XPERIA X1 General] boomdijk:
Hopefully this is not true because then the **** hits the fan... Mine is 3 weeks old and i have THE CRACK:eek: If it can't stand the heat for 3 weeks...

Were all screwed!!!
[XPERIA X1 General] dynaxx:
Could you please all check if your cracked device is manufactured in week 44?

On tweakers.net i've only read stories of cracked devices that were built in week 44.

Could you all check the date?
[XPERIA X1 General] jeehaa1:
As I wrote on GoT as well:

I have my X1 for about 48hrs now:

-Bought at GSMWeb.nl

-W46 production

-Non-Branded

For the last 48 hrs I've barely used my phone. The standard screenprotector is still on the screen. A couple of hours ago I noticed that my X1 has a small crack too. Because it's so small, I can't get a decent picture of it, so I will describe it:

The crack did not start from the stylus-entry, but from the silver/chrome edge close to it and it expands in the direction of the stylus-entry. The crack is about 1,5mm long and can be feld with a very fine needle (gently).

I've contacted GSMWeb.nl immediately, but I will call them again on monday to see what our options are. It seems that the productions of week 46 is no different than those from W44.

edit: I did not use the stylus yet, it hasn't been out of it's holder out of the box
[XPERIA X1 General] berlinberlin:
how do you check what week was it made?
[XPERIA X1 General] emwdava:
Is this what you're talking about?

On my phone this isn't a crack, it's just something left from the plasticmoulding during production. I can barely see it, and even less feel it with a needle.
[XPERIA X1 General] maherladsak:
Hi, mine isnt crack but.....

Does anyone find the leftside of the slider screen SHARP? The plastic part of the sliding screen, the ones where the lights are placed seems a bit sunken causing the edges of the metallic finish cover exposed and really SHARP like a knife.
[XPERIA X1 General] vwrmic:
I have a week 42 here and have had the phone in hot/cold enviroments, certainly no cracks here thankfully. I have noticed tiny tiny chips (really tiny) on the part where the stylus goes in, hardly noticeable unless you inspect your device really closely.

In regards to the moulding part being sharp, mine is as flat as the surrounding plastic, can't feel a thing.
[XPERIA X1 General] jeehaa1:
double poat
[XPERIA X1 General] jeehaa1:
nope, it's in the same silver plastic as reported by others earlier. The silver/chrome edge is not affected.

edit:

i've edited your photo to show where mine is.
[XPERIA X1 General] brewspec:
I've got 2 cracks beside the stylus hole. First crack noticed at 2 weeks of use. Second crack noticed today while reading this thread.

Got the silver model, bougt by T-Mobile Netherlands.

Last wednesday I've sent a letters with the compaint to T-Mobile Netherlands.

Hope to hear from them.
[XPERIA X1 General] chalid:
Black. Week 46. No crack.

yet ... :o
[XPERIA X1 General] tjex:
Been using a pre-released version since June, everyday and no cracks.

This includes using Tom Tom that makes the Xperia quite warm.
[XPERIA X1 General] spidertwig:
Got my Xperia mid Oct, silver... no cracks!

Touch wood!
[XPERIA X1 General] mkouk:
Mine is week 44 silver X1 and no cracks...yet. Have the unit for about a month now
[XPERIA X1 General] Leddy:
Silver, week 46, no cracks.
[XPERIA X1 General] MrLeche:
just bought mine yesterday 10pm right before the store closes. I haven't found a crack but I was wondering if there is a line near the corner where the power button is. I can't catch it with my cheap camera since it glares as I take a shot even when I took a shot of it outdoor.

Also doesn't it really have a book type manual? I only have folded quick guides in my box.

Lastly, It's kinda slower compared to my xda-zinc. no offense I like the X1 but navigating it takes a couple of split second slower than my zinc. and I thought my zinc is way slow since I own an Alpine.
[XPERIA X1 General] berlinberlin:
08w42.

dropped twice on concrete still no crack
[XPERIA X1 General] analoghdesc:
Screen & Dirt

My X1 Collects a lot of dust and dirt! Granted I walk my dogs 3 times a day but still, it's like another said A Magnet for dirt and dust. Also does anyone else have terrible battery life. I recharge it fully every night. Start Bluetooth in the morning for about 1.5hr, maybe surf the web for 20min during train ride. Turn bluetooth off for 8.5 hrs of work. I do use the email. I'm new to WinMob so I don't know if my settings but, on the way home the phone dies, everyday.
[XPERIA X1 General] Lyrrad:
The Sale Of Goods Act 1979 - UK

If you buy a TV and with a 12 month warranty and after 13 months it stops working you ARE entitled to get it repaired free of charge. That's why John Lewis give you a free 5 year warranty, and others take the p*ss and charge you for it.

If a phone develops a crack in it after 8, 10, 30, or even 150 days it is not fit for the purpose it was sold to you for.

REJECT IT.

Customers allow these thieving ba**ards to walk all over them.

Just change letter to below to say something along the line the stylus was the reason I bought this model and the crack now means stylus keeps on coming out (something along those lines anyway)

Sample letter rejecting goods which are not fit for their purpose.

Your Name

Address

Date

Trader’s Name

Address

Dear Sir / Madam (or name of person);

Re: Invoice/Contract Number - item (e.g. three piece suite, computer, television etc.) Make and Model.

On the (date) I bought the above (item) from your firm, at a cost of £ .... . I informed your salesperson that I needed it for a specific purpose (describe e.g. computer game suitable to use on my particular model of computer etc.).

I was assured by the salesperson that the above item would be suitable for my requirements.

However when I tried to use it for that purpose, it proved unsuitable (describe problem(s)).

I complained to you about (this/ these fault(s)) on (date). (describe what the firm did or said they would).

In addition to it being an express term of our contract that the (item) would be suitable for my particular needs. Implied into our contract under the Sale of Goods Act 1979 (as amended) are certain statutory rights. In particular goods should be of a satisfactory quality and reasonably fit for the purpose(s) that goods of that particular kind are commonly purchased including any particular purpose asked for by a buyer.

The (item) was not fit for the purpose of (describe e.g. to be used on my particular computer etc.), despite your salesperson assurances.

I therefore believe that you are in breach of contract and so I am legally entitled to reject the goods and claim a full refund.

Please issue a refund of £.... which I paid for the goods within the next 14 days.

I look forward to receiving your response to this letter as soon as possible.

Yours sincerely / faithfully;

Sign and print your name.

This is only a sample letter to give you guidance on what to write. You will need to write the letter out and substitute your own details at the appropriate places shown in bold. Send your letter by recorded delivery and keep a copy.

1/05/05 A7 Rejecting goods which are not fit for purpose
[XPERIA X1 General] markda2000:
Mine is build week 44 and I have the crack after three weeks of careful use. This one is going back.
[XPERIA X1 General] ZenithUK:
Go get it replaced again.

My third X1 came back as 09W08 and while the chrome effect surround has got a couple of cosmetic cracks, the volume section has yet to develop something.
[XPERIA X1 General] meska:
Now the cracks have hit me, too.

Mine is right above the volume button and as a little plus the chrome is peeling

of the frame. It's only a tiny spot but I wrote them also to teplace the frame.

My Phone is going to be picked up on Friday. The Sony Xperia hotline was very kind and helpful. Thumbs up for them!

Stuff like this can happen but shouldn't. I think they should've experienced the problems with the cracks in their long time testing period.

regards