yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] experia1234:
I understand that so far (3+ months) down the line SE has done nothing about this design/material issue and has even tried to avoid repairing faulty X1s for free.

I would really love to see some proper statistics as to confirm that % of X1s having the issue.

On SE side, I don't understand why they have not changed the thin plastic with something of better quality or slighty thicker as to resolve the problem, this would not make major changes or their production line but would defenetely make their brand a good brand. They can't simply keep selling this expensive toy and refuse to repair it. And it is very frustating going in a SE repair centre every 2/3 weeks to get the phone repaired, I wonder I much it would cost, labour wise...?

Any news whether 09w03+ have a different material...
[XPERIA X1 General] smegger040588:
Hey mate i am trying to deal with o2 atm as my phone has paint flaking, the front gloss has pealed off and i have a crack in the battery compartment.

which number did you phone and what would you advise to get a sift replacement?
[XPERIA X1 General] theboiler:
well im 8 weeks later just got it back today and gonna return my phone tommorow again for the thirth time so ppl are not grabbing on compaints fast

sorry but i wish i never bought this piece off crap and hoping SE since i finnaly got an answer from them since im not getting further with my provider

and hoping for a real replacement tommorow

crap ass service on my side from se and kpn in holland
[XPERIA X1 General] rosebud:
I called standard customer service number, reported the fault, and it went from there only reason i got a brand new unit is because the "refurbished" phone i was sent was in such terrible condition - probably helped i had ony had the phone ~ 35 days

hope you get it sorted :D
[XPERIA X1 General] Jolo_:
After 2 weeks, Sony Ericsson Chile managed to repare my phone for free.

Tomorrow the phone is coming back to my home. I'll check if everything is ok when it arrives.

Cheers.
[XPERIA X1 General] neils2009:
yes really xperia started showing cracks. what to do? i bought my xperia silver from a Dubai dealer.
[XPERIA X1 General] thetrousershop:
mine has a crack as well. very dissapointing.!!!! :mad:
[XPERIA X1 General] joej:
sad and frustrating!!!
[XPERIA X1 General] MrLeche:
my Xperia's crack is starting to tear out. I don't know when will I receive feedback from SE Ph.
[XPERIA X1 General] meccano04:
I am with o2 as well, and i had a crack near the volume buttons, I rang up an 0844 number (cant remember the rest but got it from o2 Site) and a replacement phone (looks brand new to me, but had no screen protector, apparently they are mostly models people have returned under o2's 14 day returns policy) was ordered and sent to me the next day - i hadnt even returned the cracked phone at this point!

Good service for me!
[XPERIA X1 General] MrLeche:
Kudos to you!
[XPERIA X1 General] amaric:
I didn't read whole topic, but I just want to share something about cracks in case.

I own HTC s730 and I had problems with cracks. Two of my friends who bought the same phone have them too. I sent my phone to UK for repair and they changed the case for free. I told them on the phone that crack is there because of the bad design.

Obviously that problem comes as a feature with lot of phones that are manufactured by HTC.
[XPERIA X1 General] vagelis:
Adding my story here as well...

Production 08W46 X1a USA model

Used from November on, battery crack developed last week of January.

Sent the phone to SE's Bloomington IN repair; after a week and a half came back with *NO* repair. The generalized repair form has only a *slider issue* entry, and the repair peeps wrote in 'unable to replicate issue', flashed the last firmware and sent it back *still cracked*.

When I received it I couldn't believe my eyes... talking about shock and awe :-0

I sent it back right away... I was told that the CS rep wrote in my explicit instructions as to where the crack is, and I used a 'sign here' arrow post it to 'point' at the crack... as if they can't see it... So to all of you that may have to deal with the US shop, *please have the reps make special note*... sending it twice, with insurance sucks...

From what I see here the problem hits all production runs, sooner or later.

We are really talking about a manufacturing defect...no wonder SE won't be getting htc to make the x2. The problem is, what are *we* going to do here...there's about a hundred of us here posting... perhaps we should bring this to a wider community again (blogs, etc.), if it will not be addressed as it needs to be.
[XPERIA X1 General] MrLeche:
Since I was told that I am the first one who actually filed in the Philippines I started searching for blogs, sites and all sorts to confirm, even asking SE stores that I pass as I travel. And since the general rule saying no cosmetic warranties whatsoever then our case could not be brought to some attention except to us as victims.

I admit that I myself did not give full concerns when my X1 is still all and good but since that I am already a part of this activity it really sucks that it has to be this way on SE's luxury-tiered level phone. I won't mind though if this thing is just worth a freebie phone but hey this isn't a joke. And it's just not fair. I tried to call SE but it boils down to email directly to SE and I have never ever received any replies. not even a "too bad you bought the phone" reply.

now my x1 crack is almost torn to the edge that it would split into two part just like the screenshot of the poster somewhere between pages 15-27 of this post.
[XPERIA X1 General] etismyname:
mine silver x1 also has a crack :(

I ordered mine on the internet so I called O2 and they were suppose to sent me an email with the address that I need to sent it for repair (they are going to run test and if they think I damaged it, I need to pay 50pounds for fixing it)

I still havn't recieved the email and I am now thinking should I sent it back or not, I really don't want to pay another 50 pounds...
[XPERIA X1 General] Raspster:
don't think it hits all of them. I had a 08w52 and it was in very good shape other than the white bleeding light in the top corners. I then returned it at the store for that and receivied one with a perfect screen but it was 08w48 and it started the paint chipping & had a crack after a week. I did hold the 08w52 & 08w48 side by side for a few minutes at the shop and the 08w52 looked better for some reason. I can only tell you that after 3 weeks with the 08w52 and heavy use, not even so much as a scratch.
[XPERIA X1 General] sahandf:
hey guys,

I'm just wondering if the new sets have this issue as well,

I didnt see anyone complain about new sets, can anyone tell me if they develop cracks or not.
[XPERIA X1 General] PoisonWolf:
sahandf,

I think it's really hard to tell because some people get in 4 weeks in after buying the phone, some within a week.

It's really all about how lucky you are though. Although, I'm guessing that the longer you wait, the better the odds are of not finding a lemon (assuming that SE is remotely even giving a crap about the phone behind the scenes and settling things with HTC).

Cheers.
[XPERIA X1 General] matrism:
sad. i got the crack at the battery compartment after around 2 months+ silver x1 .. Anyone here from Malaysia have reported this to the Local SE? I have sent them an email.. still nothing from them yet.. zzzzzzzz
[XPERIA X1 General] sahandf:
right, may be I just wait couple of weeks or simply go for some thing else.

THX pal.
[XPERIA X1 General] Elusivo:
Also have my phone now more then 2 months, manufactured on week 42, and only last week it developed a crack on the battery compartiment near the volume buttons :(

I live in Portugal but ordered the phone from the UK... i sent an email and spoke by phone with sonyericsson costumer suport line in Portugal and they say that they aren't aware of crack problems and that i have to send it to a repair center and wait for the repair guys decision to see if it's covered by the warranty or not...

Now i dont know if i should send the phone to a Portuguese repair center, or an UK one... i'm still waiting for UK costumer suport to email me back also tho, i only got answer from the portuguese sonyericsson guys yet...

You guys have been getting lucky in getting the phone repaired or exchanged in the UK?
[XPERIA X1 General] PedrooNL:
Crack in Dutch Vodafone machine repaired under warrenty.

Just a quick info for whom it may concern:

My X1 from Vodafone NL had the known, usual, common cracks. I called Vodafone, they picked it up, returned it within a week and it was nicely repaired with a new back cover. No questions asked, no payment needed. All warrenty.

This means that SE and the providers know that they can not blame the users.

Go for it: demand a repair or replacement.
[XPERIA X1 General] chris@r5:
Mine has the same crack. There must be too much stress on the plastic. I didn't had the crack till today. I hoped my X1 would be fine, also because I don't have a warrantypaper. Then again, SE knows when these phones where manufactured and that it's within it's first year of warranty. I'l send an e-mail and hope for the best...
[XPERIA X1 General] dodgeuk:
Carphone warehouse

I got mine from e2save.com, which is owned by carphone warehouse. Had it for 2 months when i noticed cracks down the earphone jack and on the side. just opened it and the side crack goes right into the battery area. Carphone Warehouse want to charge me £50 to replace or repair so i feel i'm gonna have to kick off big time now i've seen these comments...

It was a silver one and i got it at the end of november...
[XPERIA X1 General] versyl:
Warranty

since the 6th feb. SE will change the case for free.

i've found it in a french service manual about it.
[XPERIA X1 General] chris@r5:
If the covers where available in black, I wouldn't even bother sending it to SE. I'd replace them myself.
[XPERIA X1 General] victorcho:
Mine came from www.sonystyle.com

I received my O8W52 in Mid-January. No cracks whatsoever. The phone is still sitting in the box. I am not sure if I should stick with this phone and retire my TyTN II.
[XPERIA X1 General] blink182_joel:
Is there a link to this?, as i can't see it being printed and despatched with french phones. any evidence of SE being aware of this problem will help us. Mine was repaired after a LOT of frustrating phone calls.

Joel
[XPERIA X1 General] Raspster:
I hae an 08w52 and returned because of the light bleeding thru on the top corners (really not thabig of a deal) I returned and received an 08w48 ad the screen was perfect but I starting getting chips and the crack after a week or so. Returned it again for yet ANOTHER 08w52 and agn, have the bleeding inteh screen but no cracks or chipping. I did have my first 08w52 for over a month with heavy use and NEVER receivied any cracks or pait chips. Also with a side by side comparison of the 08w48 & 08w52, the 0w52 looked better for some reason. Not sure if this helps but I have learned to deal with the light bleedin thru.
[XPERIA X1 General] joej:
Where is it documented? Mine is cracked and needs to be fixed too.
[XPERIA X1 General] jackleung:
I got a new unit from Bloomington (sent x1i, got a x1a back - no big deal here) because of the crack and navigation button coating peel off problem. But I found the same crack again in just 3 weeks. Maybe I just wait a bit longer since it will crack in just a matter of time and don't want to waste my shipping cost.
[XPERIA X1 General] versyl:
i'll upload it when i'll be at work !
[XPERIA X1 General] versyl:
Craks in case

here it is.

http://www.megaupload.com/fr/?d=UNDN21ZD
[XPERIA X1 General] blink182_joel:
is there any way you can upload the pdf to here? you need to register in order to view the file. thank you :D

Joel
[XPERIA X1 General] emwdava:
Poll opened

My X1 rattles after the second repair.

If your phone has been repaired please visit my thread and vote about rattling after crack-repair.

[POLL]
[XPERIA X1 General] Dryw Filtiarn:
After already having a crack at the stylus port, mine now also cracked in the battery compartment on the right side of the phone. About 3mm from the volume control buttons.

This evening I will check with the shop to see what they will be doing about this.
[XPERIA X1 General] achmed20:
woot ... got a crack now too :D

it fell on the ground a few days ago but i havnt noticed the crack till today.

i love vodafone germany. just gave them a call and tomorrow ill get a new one :)
[XPERIA X1 General] emwdava:
Where is your crack located?
[XPERIA X1 General] Consciousness:
Wow, hadn't noticed this thread before. Was about to order my X1 today but unfortunately/fortunately discovered this. Think I will wait until receiving a "fixed" unit is guaranteed before ordering.

Oh well. Been almost a year of waiting for this thing, whats a couple more months?...

Sorry to all who are dealing with this issue :/
[XPERIA X1 General] achmed20:
backside!

it starts @ the 3.5mm jack and heads streight down to the Camera-inlay.
[XPERIA X1 General] George Knighton:
After posting in a thread that my silver X1a did not have any cracks, I am sorry to say that it now has a big one that's getting worse every day.

It starts under the volume control key and goes under the battery, almost all the way to the other side.

I'm sure it's going to fall apart soon.

08W46

:-(
[XPERIA X1 General] George Knighton:
Do we have a source for do-it-yourself case replacements? The usual cnn site that we'd all normally visit has nothing for the Xperia.
[XPERIA X1 General] sandrinopi:
I would also like to find spare parts to replace my phone's broken case. This would not be much expensive and would avoid sending the phone to be repaired (2-3 weeks).

The question is; is it a safe operation to do by yourself ?

Cheers
[XPERIA X1 General] achmed20:
if u fix it yourself u will probably loose warranty
[XPERIA X1 General] krukev:
Well actually I got a little air bubble at the chromenborder at the sides and the phone company where I bought it sent it. And then say it's my own fault and it will cost me 142 euro's to repair and if I don't want to have it repaired (Which I'm choosing as it's very small) it will cost me 35 euros. This is just f***ing unbelievable as its just not my fault and now SE is blaming me. This is unbelievable and I thought SE had such a good service.
[XPERIA X1 General] HMDerek:
I have a crack too, all of the sudden! And in the strangest location! It in the middle of the area between the volume and camera buttons. Haven't got the slightest clue where it came from. It's in an impossible location to have damage by dropping it.

Cases cán be replaced?
[XPERIA X1 General] michaelthemage:
It seems to be mostly on the tiny side where those buttons are. Clearly a quality issue if not major crap.
[XPERIA X1 General] Dryw Filtiarn:
About the cracking on the side at the battery case I do have an idea where it comes from. I suspect mine to have cracked while it was in the pocket of my pants and somehow put some pressure on the phone. Unfortunatly there's no way to verify this to be true, but to me it sounds like a probable cause.
[XPERIA X1 General] HMDerek:
Exactly there, yes. If the side would consist of the side of the screen, the side of the battery case, and a strip in between, it's that strip.

Anyone have an idea what is would take to have it repaired/replaced?
[XPERIA X1 General] Lcrkz0023:
HMDerek,

My crack is in the same place as yours. They wouldnt replace mine but Im in the US. Seems like if you're outside the US you will have better luck getting it repaired.
[XPERIA X1 General] HMDerek:
That's some bad luck! So you're still walking around with the crack, or did you pay to have it replaced?
[XPERIA X1 General] George Knighton:
Well where the bloody heck do they

think

you're going to carry a phione? :-)
[XPERIA X1 General] MrLeche:
Still growing.

Looks like codename "Venus" doesn't stand for what it means anymore
[XPERIA X1 General] boi ninja:
i have one just under the volume buttons and it has gone all the way ...but still seems solid. ive dropped my phone only once ...and i treat it like a king (cloth under it before i put it down etc) but because i dropped it once its got a slight bit of marking on the chrome bit at the bottom. ...so i think they wont change mine :( bad times ...however it is insured :) good times ftw
[XPERIA X1 General] DocMAX:
can i order the broken parts somewhere to replace them myselt? (the back frame)

edit:

ok, i ordered a x1 dummy. perhaps i can use the backframe and replace the original =)

i will tell you if it works
[XPERIA X1 General] chris@r5:
no it doesn't work. I tried a dummy at work. It's made totally diffrent.
[XPERIA X1 General] DocMAX:
DAMNIT!!! where the hell can i get a spare case??? im going nuts!

perhaps someone can at least tell me how to stick together the broken part? i tried superglue but it cracks again after some while. any other ideas???
[XPERIA X1 General] chris@r5:
I'm also looking around for a (black) case. But I'm affraid I'll have to send my X1 to SE. Using glue won't do any good.
[XPERIA X1 General] Lcrkz0023:
yeah, i still have the crack. Ironically another one has just appeared in the last few days right above my camera eye on the back. they told me it would cost 160 US dollars to fix the housing and OH! here's the kicker! Since the said the crack was my fault it voided the remainer of my warranty. SE in the US sucks!!

I sent you a PM of the email they sent me. Straight bull, but Im still fighting it, I call them every week, imma start having that bill collector mentality. Good luck with your X1
[XPERIA X1 General] c_legaspi:
maybe send them a link to this thread. that might give you some documentation of this problem.

otherwise, go buy a plastic cover case. the one im thinking of gettin is a plastic rubberized case. it looks good and might cover your crack.

i use a pdair leather flip cover and so far my phones held up (no cracks, had my phone since late november), but im sure it will crack sooner or later. i like the pdair flip cover i bought but i rather like to keep my phone in my pocket and so i was thinking of getting one of those plastic case. seems like you can get one from anywhere from two bucks to thirty bucks. i might take a chance on one of the two to five dollar plastic rubberized case. take a look on ebay, it might be a good substitue to getting it repaired if sony will charge you or wont repair it under warranty.
[XPERIA X1 General] jezusrvd:
dang!!

mine tooo!!!! :eek::eek::eek:

its only like a hair thin but it starts @ the power button (only the silver not chrome) and goes into the camera (but not the glass, duh)

im gunna call sony's lil hot line but i am not in the mood to pay anything. nor wait!

although ima be super nice to them cuz i want them to help:rolleyes:
[XPERIA X1 General] delafonte:
Crack allso

Hello,

My X1i has just come back from an crack repair they 1 of 2 crack. The 1st was around the pencil that one did they fix. The second one is around the earplug, for some reason they dident fix that crack!!! i even returned it the first time i got it back but still SE wont repair it. I have had the phone about a month.

//
[XPERIA X1 General] HMDerek:
That is absolutely pathetic! That would make me so angry.

I'm going to check on Wednesday at a local Vodafone Repair Point is they'll take the phone and repair it.
[XPERIA X1 General] DocMAX:
is here anyone working at sony who can send me a spare case???

i'm desperate
[XPERIA X1 General] antmaster:
i got my x1 back from repair today, it took them 2 weeks, so far so good.. sad to say i got that rattling sound mentioned earlier in this thread by emwdava.

mine was cracked at the stylus and by the volumebutton (the "standard" ones so to speak..)

now i guess ill just wait for it to crack again..
[XPERIA X1 General] George Knighton:
I'd hope they're using slightly different materials, but that might be expecting too much.
[XPERIA X1 General] Sfkn2:
I just noticed a crack on the right hand side of the phone where the chrome area is.

Black X1i 08w48.

Edit: I've only had the phone for 3 days, and barely even used it.
[XPERIA X1 General] holmen2000:
I got one crack at the right side at the chrome and the "standard" crack at the pen. it sucks
[XPERIA X1 General] DocMAX:
got my x1 dummy today. its completly useless for spare parts! damnit!
[XPERIA X1 General] blink182_joel:
Routine Check

Just checked under the cover of my X1... after having it repaired for the crack a few weeks ago, thought i'd check to see if it has happened again, and low and behold there's the start of exactly the same crack near the volume button. Not sure what to do now, takes 2 weeks to get it back! might just get a new one through my insurance half way through my contract, when hopefully they would've fixed the problem.

Joel
[XPERIA X1 General] williamn:
Bleh, my phone has a new crack...there goes my hope that 08W52 device was sturdier.

I'll admit tho, I probably caused it to crack, when it fell off a 15 inch table....which had a plastic case on the outside. looks like it did nothing to protect the device. My Eten m700 was probably dropped harder and more often and never cracked or chipped. The paint didn't even start to wear out until 6 months in.
[XPERIA X1 General] Raspster:
Where did it crack? Was it in one of the firmilar areas or an area that would be consistant with a drop or any other area we have not seen before? I have an 08w52 and so far, so good. One month and counting but I baby this phone. Word of advice if you purchase from the US. Best Buy now has inventory on them and you CAN get the replacement program on the experia x1. Yes, it cost $9.99 a month but they will replace if ANYTHING happens, even cracks and you get a brand new one.
[XPERIA X1 General] williamn:
I got mine straight from Sony Style. The crack is above the flash, but doesn't stretch all the way to the power button area....it stops right at the curve.

I could probably complain to Sony, but i know i did drop it, and unless there are better materials being used to manufacture the newer units, the replacement unit will eventually crack as well.

Looking at the videos of X1 repair, that particular plastic part is removable. If www.cnn.cn or any other website eventually has replacement OEM parts, I'll just fix it myself.
[XPERIA X1 General] experia1234:
I had my X1 replaced already and I am thinking to put some glue near the classic crack area (inside of the wall) to prevent from cracking, has anybody tried this?

I may even sandpaper the metal battery cover to puch less on the defective plastic...

I wonder when we can find cheap replacement part on Ebay..
[XPERIA X1 General] MrLeche:
Will there be a continuing result on all these? I mean, it's nearing 60 pages posts but do these in anyway getting at SE's attention? Just asking though.
[XPERIA X1 General] experia1234:
SE does not care or it would be too costly to make change now to the production line.

In any case I will keep reporting the mess SE did about the X1.
[XPERIA X1 General] mcgra:
We still don't have any reports of cracks on 09 phones do we?
[XPERIA X1 General] bemymonkey:
Has anyone had cracks that actually make the phone unusable? I.e. a crack straight through the middle? Or one that causes the battery cover to not grip properly, or something like that?

This thread is making me seriously reconsider going with an Xperia...
[XPERIA X1 General] XperiaX1a:
Your in luck, I found an online store where you can buy the black housing...

You gonna paypal me a reward?
[XPERIA X1 General] PoisonWolf:
bemymonkey,

Well, the point of the matter is not so much about cracks that make the phone unusable, but cracks that come before even the 6month benchmark is reached! My W800i that I've owned for 3 ~ 4 years now only started cracking sometime in the 3rd year.

Cheers.
[XPERIA X1 General] DocMAX:
no but tell me please
[XPERIA X1 General] sdca7718:
I just noticed a crack above my flash. I had a growing flake crack by the stylus as well. I will be sending it in on friday. This is never going to end. Why didn't they use metal or thicker plastic?

Sony style X1A silver 08W52
[XPERIA X1 General] PoisonWolf:
Guys,

Has anyone here seen an 2009 model of Xperia?

Just wondering.

Cheers.