yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] yashenr:
08W45 Cracks in Case - South Africa - MTN

Hi all,

I got my phone in mid November, no issues with it until yesterday when I saw the cracks on the side and under the battery cover. I have never dropped the phone and could not figure out how it happened.

I checked the forum today and was shocked to see the same issue on many X1's all over the world.

I have contacted a SE repair centre here and they want to charge me a ridiculous amount to repair the phone, stating it is not a design flaw and it is my fault the cracks appeared.

I then contacted SE X1 support and they logged a complaint for me.

I am waiting on feedback from them.

Will keep you posted.

Yash
[XPERIA X1 General] Bighead:
Crack appeared on my 2 X1

I have got 2 X1 and both of them have the same crack appeared near the volume switch and the battery compartment. Send one back to SE for repair but still waiting for parts. Will send the other one for repair after I get the first one back!
[XPERIA X1 General] Indiablo:
Cracks exact same as under Edit 2

Hi I have an xperia x1 wich has the exact same crack as the one in Edit 2. http://i35.tinypic.com/2vv7ubt.jpg I just wrote to SE and are waiting for reply, oh and my X1 is from week 39. Danm I hope they will change the plastic or even switch the phone. I live in Sweden and purchased it there. :(
[XPERIA X1 General] Lcrkz0023:
Dahia

I have the EXACT same crack, the one on the side halfway between the volume and camera buttons. I have an 08W43 silver model. Sent mine back to sony mid/late Dec. The Sony repair engineers are the ones who make the call whether or not its under warranty. I've never dropped my phone, etc...They told me that it WASN'T a maufacture defect and that it was owner's defect. I am highly pissed. I still going thru it with SE, and they havent heard the last of me. Also a warning to the rest of you. Once they deem your device as a owner defect you lose the rest of your warranty. They told me it would cost me $180, to fix the housing.
[XPERIA X1 General] blink182_joel:
:s... where?

Hi, Where did you send it to? Banbury Chippingwarden? I just sent mine today with some images from this site for proof, hope i get it back soon.
[XPERIA X1 General] DaHiA:
This is an unacceptable, we are supposed to be VIP owing this top of the line units. I'm totally pissed:mad:
[XPERIA X1 General] Bighead:
I sent it to Banbury!
[XPERIA X1 General] ITMASTER:
Mine was bought in December from Germany and now I got crack near stylus..but before it was ok. whyt this happens HTC made very poory quality device for SE?
[XPERIA X1 General] joej:
Could explain why SE is dumping HTC
[XPERIA X1 General] Lcrkz0023:
As I mention above before I have a silver 08W43 X1 I got on Nov 16 from expansys. Around Dec 5, I got a small hairline crack along the side of the silver housing halfway between the volume key and camera key.(like Dahia pics) Sent it back on Dec 29 after reading so many similar cases. Pretty much they said it was my fault that it was cracked and because of that, the remaining warranty I had left will be voided. I have never been treated so poorly in my life. Basically the guy tried to talk to me like I was a kid, and I couldnt believe they had the adacity talk to me in that manner and to think I'm going to buy a $1000 phone and in 2 weeks just purposely break it. Especially since all over website everyone is having the same crack issues. I told him I didnt do it, so he said well maybe it just got up and walked of the counter top or something. I was shocked, never in my life. I spoke to 3 supervisors and they claimed to have sent my complaints and issues straight up to corporate, and I should here from them. I told them about the SE NL statement to where the admitted the crack issue, he said he never heard of such. I've still yet to hear anything back but I plan on recalling them this week. I had them send me my phone back, they said if I wanted housing fixed then I need to pay them $180. Ive had every SE P-series, many Sony products at home(portable DVD players, PSP, PS3, 40inch LCD), and never in my wildest dreams thought that I would be treated like that. So be careful sending it back until we all know that they are accepting full responsiblity for this. I would hate for any of you to go thru what I went thru and lose your remaining warranty over something you know that is not your fault. I will keep you guys posted. Sorry for long post, Im so pissed off!!!
[XPERIA X1 General] DaHiA:
I'm entirely SHOCKED. This attitude is

I don't know, im speechless but if i were in your shoes, i would go for authorities to protect my rights.
[XPERIA X1 General] michaelthemage:
And that is in the U.S. of A. ? Or do 'they' now charge $ in the UK and rest of Europe?

I would suggest when writing a post about SE and their treatment, etc. to mention WHERE you are. It might be interesting to know if SE in European Countries is as good or bad as in the U.S. of A. or Asian Market, etc.!

Just a thought.
[XPERIA X1 General] Bighead:
this is the address where i sent my X1 to

Free Post - NATW1026

Kuehne + Nagel Ltd

Unit 2A - Repair Unit 001

Appletree Road

Chipping Warden

Banbury

OX17 1LL
[XPERIA X1 General] Ganondolf:
same place i sent mine in the uk. been 10 days and have not heard a thing. dont they suppost to email u or something with the status of the repair/replacement?????
[XPERIA X1 General] Lcrkz0023:
Im in the US, I called the SE Xperia 1800# support line that

only

deals with xperia problems and this is where they had me return mine. I have the X1i model.

PTS Electronics

Attn: Sony Ericsson Consumer Repair

RMA #

2000 South Liberty Drive

Bloomington, IN 47403

I looked up PTS Electronics on google and it looks like they repair alot cell phones, etc..

I Fedex my phone to them and the same day they recieved my phone was the day I knew my status. My phone was immediately sent to the repair engineers. They recieved it at 0930am and I knew my status by 0400pm the same day. All I did was call and gave my RMA# and the representative put me on hold and told me my status. Then thats when all the drama started.
[XPERIA X1 General] berlinberlin:
I sent my x1 in there last year and took me exactly 14 days to get it back (send in via freepost and they send it back by royal mail special delivery)

they are very bad at updating their system and keep calling them wont make a difference

they will just send you an email once it's been fixed.
[XPERIA X1 General] michaelthemage:
Okay, now at least we know the spot on earth we are talking about individually. So about the price that is mentioned here, 180$ is that now US$ or Euro? Because that too would be quite a different price at the end!

Regards
[XPERIA X1 General] joej:
Did they void all the phone warranty for the cracks?
[XPERIA X1 General] Raspster:
Ive only had an 08w52 for alittle over 2 weeks now with heavy use and no cracks however, I do have the backlight bleeding in both top corners. You don't notice it until you are viewing movies or pictures. Went back to my local Soly Style store and they received more in stock. No back-light bleeding but its 08w48. Any reports on this guy? I knoe people that have the 08zw50 with cracks but no one with an 08w52. So now I've gotta gamble...
[XPERIA X1 General] Ganondolf:
just got a letter from sony's uk repair centre saying that the cracks are not covered by the warrenty and that 1 would have to pay £40.50 to get it fixed or £10 to have it sent back unrepaired.

Phone up sony's x1 department and told them that i know it is a production problem and that im not willing to pay for a repair that is a known problem with the x1. After i said i knew about the manfacturing problem she put me on hold and then make a new case and said i will hear from them in the next 3 to 5 days. im not a happy bunny, after paying £500 for a phone i should not have this sort of bull ****:mad::mad:
[XPERIA X1 General] emwdava:
This has gone on long enough... Let's alert the media..
[XPERIA X1 General] Lcrkz0023:
Some of you know my story, if not check back a few pages. SE finally called me back. Basically saying that since they ship millions and millions of these phones the evidence on these forums and internets sites I presented to them was a small amount of people have problems. And since its not a huge outbreak of people, SE corporate is

NOT

doing anything about the crack. I had the supervisor send it to me in email (see below). This is total bull guys. Dont risk sending your phones back, there's a strong possiblity you will lose the remaining of your warranty. Im in the US, I cant speak for anywhere else. But the guy did tell me this is a corporate decision. Im still gonna fight this, because it's unethical way of doing business. Just because there's not enough units experiencing problems doesn't mean you can just sh*t on the small few that do have the cracks!!!

Dear Mr. ########

Thank you for contacting Sony Ericsson Online Support.

I am emailing you as requested, to follow up with the initial complaint you had voiced with your X1.

After speaking to our corporate office, regarding the various forums that you had found indicating that the X1 might be experiencing an inherant design defect, it was found that this issue (at this time) is not as abundant as previously indicated.

As a result, the cracking along your phone is in your particular case, still (and will currently continue to be) an accidental damage assessment, which is not covered under warranty.

As part of Sony Ericsson's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit our website at http://www.sonyericsson.com or call us at 1-866-766-9374.

Best regards,

#########

Your Sony Ericsson Online Support Supervisor

Sony Ericsson Mobile Communications
[XPERIA X1 General] Ganondolf:
i agree, if sony is unwilling to except the problem and replace/fix the handsets we should send the information to watchdag or ofcom and make them except the problem like microsoft had to do with there xbox360:mad:
[XPERIA X1 General] buchman:
I'm looking forward to hear what they say to you, as I am about to start the process with either them or O2. Even though O2 claim it must be from accidental damage.
[XPERIA X1 General] theboiler:
I have rejected my phone since it was damaged by reparation

not much but it had a screwdriver mark on it and mine was undammaged

The store dude called me a whiner and he admitted that it was damaged

so i want red headed towards home without a phone and beeing treaded unfair by a ignorant sale dude ffs

it was 5 weeks ago that ive send it for repair ffs and now 3 weeks to go atleast
[XPERIA X1 General] experia1234:
o2 is aware of the problem and offered to change when they get stock...

I have reported it within 28days but I don't know what would happen after the 28days.

In any case we should report to Ofcom as SE is doing nothing about it but they are still selling it and make money.

If the mess around with that rubbish HTC why shall we pay the consequences???

Completely unacceptable!!!
[XPERIA X1 General] buchman:
Well at the moment they have sent out a handset for me and I have to send mine in then, but from what the manager said to me last night, they are going to say it is accidental damage, so i'll have to see how it goes, my crack is in above the lens on the ridge, it is hairline, but after peoples stories i'd rather get it looked at now
[XPERIA X1 General] the-equinoxe:
In the Netherlands they [SE Netherlands] already recognising the problem and is offering free repairs.

Why doesn't the SE-World-wide-corporation do the same?

Some kind of watch-dog must be alerted.

Although you are right that this is completely unacceptable.

Please don't make unfounded accusations.

You can't tell that the problem lies with HTC without evidence, HTC is only the producent and (from what I know) the hardware designer.

There is no evidence that HTC also designed the housing, and/or that they haven't been build according to SE's specifications.

It could be that SE designed the housing, and/or that they where build according to SE's specifications (type of plastic, thickness of plastic etc.).

Saving a dime on a part creates gigantic profits in these kind of higher volumes.

Either HTC or SE could be the one who cashes this in (or both..).

Maybe we'll never know.

What I do know is that if SE gets bad press becuase they knowingly are selling a bad product it could cost them a lot!

So keep on documenting these cases (photo's, week number etc..) and try to find a friendly publisher or big gadged webblog who can write an article about this to get attention to this problem.

Regards and good luck,

EquinoXe
[XPERIA X1 General] blink182_joel:
Banbury

I sent my X1 to banbury UK on monday, they only just recieved it. The guy on the phone said that having documentation of this site and images of other phones with different serial numbers would help. So i made a document with four images on. If anyone would like a copy, please PM me. Just hope they send it back repaired. Has anyone sent theirs to Banbury and had it returned repaired?

PS. just out of interest, you should have a look on google maps; at the address of this SE Banbury repair centre. the whole place is in the shape of a HUGE X even the bushes lol.

Joel
[XPERIA X1 General] Ziamond:
- is there any version that is "crack- free"?

I was waiting for this phone for a year, and now i just can't belive my eyes - is it possible SE to put on sale such a garbage!!! Dissapointed... :-(
[XPERIA X1 General] comeradealexi:
i also have this crack on my phone!!!!!

bought it from vodafone when it came out in the end of october
[XPERIA X1 General] Dryw Filtiarn:
Thank god I'm still not experiencing any of the problems stated in this topic. I've got a silver one, but everything is still fine. The only thing that annoys me about it is dust getting stuck at the edge of the screen.

Edit/update: I just picked up my phone and took the stylus out and after a good look, my X1 has the stylus area cracked as well! As mentioned before, it's the silver version. Mine is 9 days old now :(

The other people with cracked cases... Do you have a black version or a silver version? Maybe it's just one of the two having the issue?
[XPERIA X1 General] holdout:
No crack for me. Bought it unbranded.
[XPERIA X1 General] Nippero:
Black or silver?

This is pretty depressing... SE better fix these issues.
[XPERIA X1 General] narutoramen:
well nearly had mine for a month now... so far my one isn't anything like the photo.. but its making me think whether i should use my finger rather than the stylus more... though the inner part of the stylus slot on mine is slightly worn already....
[XPERIA X1 General] xxnoelziexx:
I have always carried a spare stylus in my pocket loose. I tend to loose a few every now and then but I try not to use the one in the device as I have had a few that have just dropped out from wear and tare. anyone who has cracks or can see a crack appearing take it back asap they will only get worse.
[XPERIA X1 General] fards:
Be aware Vodafone UK don't have the x1 in the repairs system yet, I took my destroyed X1 in to be exchanged under the insurance and depsite it being approved the repairs dept said it would take 6 weeks before the systems were updated (they later said 2 weeks to CS but I don't believe them).

If you find this is the case then have a talk with CS they are very helpful..
[XPERIA X1 General] Dryw Filtiarn:
I went back to the store with my X1 today and they didn't want to change it for a new one as I was one day late to return it (the limit is 8 days). The frustrating thing is that if I would have discovered it earlier yesterday I would be in time to get it swapped for a new one :(, too late by 1 day :eek:

Now I have the option to either visit the providers customer center where they might be able to fix it immediatly or have it send back and I will have to do without for a couple of weeks. I decided to keep this one for now and I will see if anything else will start breaking on it. If so, I will definitly go back to the store again.

I don't have to worry about the damage too much as the phone has been insurance and that covers this damage. Later today I will try and contact the SE's Xperia service line and see what they have to say about this.
[XPERIA X1 General] Jabe:
after reading the thread, I have a few questions:

- why is it mainly the silver ones that get cracked? Is it because most people bought silver, difference in material around stylus (although there's a guy with a black one that has a crack), a lot of sytlus usage in terms of taking the stylus out under a certain angle and causing the casing to crack on its weakest point? I am trying to determine wheather this can be prevented if I limit the stylus usage on minimum and take it it out gently.

- for how long have the people with the problem had the phone? Are the phones affected from the first batch or does it not matter?

- and another one unrelated to casing breakage - how many of you are noticing the discoloration (paint coming off) of the keys under the screen.

- what is the SE policy (if any) if it comes to it. do they exchange phones or send you on your merry way?

I must admit, when I first read the thread I was devastated. On of the main reasons I chose this WM phone over any other was build quality, now I just don't know anymore.
[XPERIA X1 General] Xof_:
Where did you read that? :)
[XPERIA X1 General] Jabe:
esato

so anybody with a black x1 here who can shed some light on the material orund stylus opening - is it plastic or is it rubber?
[XPERIA X1 General] narutoramen:
i have the black one, and it feels like rubber...
[XPERIA X1 General] Xof_:
Same here as I said earlier.. also found this post on esato:
[XPERIA X1 General] fards:
yep that bit on the black is definitely a soft texture, not exactly rubber but you can feel it when you push a fingernail into it.
[XPERIA X1 General] Dryw Filtiarn:
The reason I have a silver one is simply because they weren't able to get hold of a black one, otherwise I would have taken one of those. (Smudges on the casing aren't that obvious on black as they are on silver/chrome).

Whether it's only an issue with the silver version I'm not too sure of, I believe i've seen someone having a black version that cracked as well. Anyhow, fact is that this simply shouldn't happen.
[XPERIA X1 General] ranywhere:
My damaged X1

Hi, just let me show you my 3rd exchange Xperia but still damaged one!!! Now i'm waiting for response from Vodafone customer service...:mad:
[XPERIA X1 General] Jabe:
this looks like something done on purpose. What are they opening the phone with at Vodafone and why?
[XPERIA X1 General] aFo3262:
you guys are sure unlucky. Black X1 here, no problems at all in the hardware..
[XPERIA X1 General] Nippero:
I made a poll about it over at xperiax1.net and only 1 out of 29 voters reported a crack, and it was on a black X1

However.. that one voter apparently didnt bother to post in the thread :|

Thread/poll here: http://www.xperiax1.net/forum/xperia-x1/1137-your-x1-cracked.html
[XPERIA X1 General] Dryw Filtiarn:
Registered to the forum and voted to the topic as well as making a post in the topic. Yes I do have a crack in my case on the silver version.
[XPERIA X1 General] Ganondolf:
got a phone call last night from sony saying that thay have decided to replace the phone. (they told me it takes 3 to 5 days for them to decide but only tock them about 6 hours). i think either sony or sonys repair centre in the uk is trying to con us. the second i told the person at sony that i knew there was a production problem with the phone she put me on hold, then make a new clain for me. so if u dont argue the matter they will try and charge u to repair the phone. now thay are replacing the phone NOT REPAIRING IT ??? funny that one minute it can be reapired and the next the whole handset needs to be replaced. ALTHOUGH ITS NOT FUNNY
[XPERIA X1 General] jackf93:
Hi all

Cant believe it after looking at this thread ive checked my black 08W49 x1 and it has a small crack under the battery - i got this from carphonewarehouse, has anyone had any luck with getting a replacement from them?
[XPERIA X1 General] Lcrkz0023:
Ganondolf,

Not to be kill joy, because I really hope it works out for you, but thats what I did too. I never had an issue with Customer Services saying they wouldnt accept my phone. They told me the same 3-5 day jive. It was when they recieved my phone is when I was scammed. Cust Svc can't make the call, its the repair engineers who say whether or not it will be covered. And they wont make that decision til they see your phone. I may have misread but if you havent sent your phone in yet, then you wont know FOR SURE if they will replace it until the engineers see the device. Like I said, when I first initially called, they told me mine was going to be replaced too. Im not trying to rain on your parade I'm just trying to pre-warn people and I also understand everyone's situtation is different. Good Luck
[XPERIA X1 General] Ganondolf:
you must of missed my earlier posts, i did send in the phone and the engineer decided that it was oow(out of warrenty) and sent me a letter saying that i had to pay £40.50 to get it fix. anfter i got the letter i phoned sony on the x1 line and told them i knew the cracks were because of a production problem and they made a escalation case and then phoned me up about 6 hours later and told me that they are replacing the phone.
[XPERIA X1 General] Lcrkz0023:
Doh!! Ya I missed it. Sorry bout that man. Well thats great news!! Ya I told them I knew about the cracks and even sent in stuff off forums and internet and no such luck for me. Also it seems like everyone outside of the US is having better luck in getting it replaced. Well good for you man, thats awesome. Good luck with your new unit.
[XPERIA X1 General] the-equinoxe:
That is very stupid of SE, it wouldn't be the first time a company faced a class action*.

But for that you people need to get organised, and looking over all these cases, it shouldn't be a problem .

It's also bad judgement from SE to only repair their badly produced units under warranty if you provide proof for something they already should know about.

(But well done Ganondolf, glad at least someone got his repair under warranty)

Good luck to you all,

Regards,

EquinoXe

(*)

For those not familiar with the American Justice system:

Class-action lawsuits are an important and valuable part of the American legal system when they permit the fair and efficient resolution of legitimate claims of numerous parties by allowing the claims to be aggregated into a single action against a defendant that has allegedly caused harm
[XPERIA X1 General] johan.ekelund:
haha, new phone ;D

idon't know what i did but just over 2 weeks ago, i saw my flashight was slightly tilting to the right and when i got a call the phone didn't vibrate, so i took it to 3 Media Center with my warranty.

now, just over 2 weeks later, i've been to the store again just to hear them tell me that they replaced my phone with a new one and that i could get it directly. :D (4 3)

Don't hesitate. Just go to where ever you baught the phone and tell them what's bad.
[XPERIA X1 General] Ziamond:
That's baaaad!

So, there is no guarantee that one will not go every month for replaceing the plastic!?!!??! :mad:
[XPERIA X1 General] the-equinoxe:
Nope, not untill they toss away the old stock of parts and change production by using another type of plastic.

As far as I can tell the plastic is far too brittle (a case of too little plastic softener maybe?).
[XPERIA X1 General] IceMan09:
Hi guys.

I have Xperia one month with no cracks all is ok. I buy in Poland unlocked and unbranded. Black 08W45

Sory for my anglish
[XPERIA X1 General] dcordes:
I have the silver telekom nl x1 I got from a person on this forum. it has mad cracks. one in the inner housing (beneath backcover, between the battery and outer margin, in the white plastic material) and one on the outside, on the silver margin. when I received the device it only looked like a scratch, it's a crack though. I hope SE will replace or repair.

this bull**** quality is ridiculous. sorry.

will post picture tomorrow.