yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] superweijie:
They don't have cracks? Surprising. I was laughing(before mine cracked) about how the demo set outside the service centre cracked. They replaced it one week later though.

About the warranty, you have to consult the place your bought it from. Most likely you go for warranty at SE or your operator. If the store promises exchange policy, read up the terms carefully, because problems will come.

Wait for TP2? I hate how I am using the Xperia like a device with a slate-form.factor(the keyboard sucks). Even in this factor, the device is fail.

Pictures please, I can't visualise the problem you are having. Many of us here have a gap, just a tiny one. Take a picture so we can see.

No... I bought a separate memory card so that I won't have to fumble with the battery cover. Not to mention, I applied for a service called "multisim" which costs extra but gives me a extra SIM so I can use but my i780 and X1 interchangeably without switching SIMs and dealing with the battery cover.

I did this all preemptively even before I believed black models would crack, and one fine day during my school, when I stayed at home for 4 days straight, the crack came.
[XPERIA X1 General] superweijie:
That's the spirit... (oh, that sounds dumb)

Don't live with the idea that they are still selling this overpriced piece of hardware and earning bucks and refusing to give proper support.

I take it as a insult how they imply the problem is with us. If I drop it and it cracks, I accept it. If you accuse me of dropping it and lying that I did not, hell, I won't let it rest.

Hope your phone will be alright and that your countries have better laws to protect consumers. :)
[XPERIA X1 General] ZenithUK:
O2 are unlikely to stock the Rhodium in any near time frame so my options are limited. I'm also only 3 months into an 18 month contract so you can understand why I'm annoyed.
[XPERIA X1 General] apanoladotcom:
I checked with Sony Ericsson France regarding cracks in the cases. This is the reply I got:

"Some few cases of cracked X1 frames have been reported in web forums and received in our service centres. Any devices from the market found to have described symptom will be repaired according to the warranty conditions."

At least they admit that some phones have the issue.
[XPERIA X1 General] MrLeche:
An update here in the Philippines:

SE - Asia-Pacific now hears our complaint ( at least that's what I've heard ) and called SE-Ph call center to let my phone back for investigation. So far I was informed they had only 2 complaints here. Mine and another which is black and the black one's crack is on the camera button pretty unusual location I should say.

After going to the store I've bought, they offered me a temporary replacement of a P990i or I can still use my X1 until casing spareparts have arrive. It seems they would change my case into a fixed one. I have heard it may compromise the antenna inside as well as the camera if dissambled improperly. Had any of you heard of this please?

I selected the option to hold on to my X1 until I receive another call for re-casing. Do you guys think I should let this disassembled and re-cased? Or leave my X1 be as it is?

I kinda liked my specific phone now since I had an emergency use on it yesterday where it was phone patched for an overseas call. I was in a meeting and the host was on South Americas, preciding thru satelite broadcast but some local branches here weren't able to connect so one of my coleagues called from another place with over 300 attendees to hear and had his c905 phone patched to my X1 placed on the broacast speakers for over 2 hours. It started with a 55% battery and ended up 30% after the meeting. It wasn't that hot compared to listening to mp3, but it sure is a kick-ass phone.
[XPERIA X1 General] dadeadman:
Asia Pacific? Or just Philippines?
[XPERIA X1 General] LordJCS:
This thread has got me worried.. I´ve had my X1i steel silver for 6months this 24th. But so far,no cracks to be found. It has been dropped once i might ad,but still no crack...knock on wood. The build is 08W40.
[XPERIA X1 General] loopback:
I bought a used device (vodafone germany, steel silver, 08W46, used for about 3 months) which already had 2 cracks in the grey frame in the battery compartement on the side of the volume button so that i glued them.

then, today another crack directly under the volume button (a pretty triangle) so that i had to glue them again. i disassembled the phone until i had the gray frame in my hands, and i saw that this tiny little thing is not even massive plastik but only a "hollow" part (shaped like this: /\ )... no question that this is too less. i filled this part also with 2-components glue ;) ... and when i reassembled it i saw a hairline on the same side in the silver part.

so this is a really poor designed case. the funny thing is that i even thought when buying: oh it has an aluminium case, so its more robust.

i'm looking forward to more glueing!

ps: yeah i should contact a service center or similar, and i wanted to until i found out that the seller gave me a fake sales reciept!
[XPERIA X1 General] snöstorm_1:
Crack triangel,battery compartment

Hi

I got the battery compartment crack, locks like a smal triangel from the outside, on my Silver xperia 08W43 bought in Sweden.
[XPERIA X1 General] versy:
I visited carphone warehouse yesterday regarding a crack on my X1. They had told me that its not under warranty and SE would charge me £44 to fix the casing! This is ridiculous.
[XPERIA X1 General] adock:
need help..

hi all...

I just had my X1 for 3 days and reading this thread really scares me..

I asked the Service Center in my country (Indonesia) and they said that if the crack happen to my device then they will not cover it under warranty, so I'm jealous with what SE do in other countries by trying to repair the flaw for free well fyi SE in Indonesia is soooo not customer friendly when it comes to complaints.

So could you guys provide me with some advices on how to prevent the crack? and is it happening to all products? mine is 08W47 black colour..

thanx for helping, and sorry for the bad english..
[XPERIA X1 General] bronx:
imho 44 quid isn't bad at all if they are swapping whole housing. aren't they??
[XPERIA X1 General] apanoladotcom:
It's about the same in Sweden. The problem isn't so much the cost as the fact that the warranty is voided and that they are calling me a lier when I say that the phone hasn't been dropped or squeezed.
[XPERIA X1 General] ZenithUK:
If you're in the UK then chances are you've had the phone less than 6 months. Use the Sale Of Goods Act (as amended) to demand a free repair or replacement. Carphone Warehouse are your point of contact, not Sony-Ericsson so remind them under Sale of Goods regulations that the contract of sale is with CPW and not SE. Under the Sale of Goods Act this is classified as "Unfit for the purpose intended". You wish to either have your money back or your phone replaced with a service/handset that does work.

Up to six months it is up to the retailer to prove that the item ISN'T faulty, not for you to prove that the item IS faulty. So you go back to CPW and give them hell! I've spoken with the main SE Service Centre in the UK about this casing issue and even they were prepared to repair my handset free of charge because it was so new.

This is what is meant by statutory RIGHTS. They are government protection for the consumer against unreasonable business practices. Shops HATE it when you start quoting SOGA at them! :)
[XPERIA X1 General] versy:
I've sent an email to 02 customer service regarding this issue and once they get back to me I'll make Carphone Warehouse a visit. I've just read up on the SOGA, lets hope it goes well!
[XPERIA X1 General] versy:
Its the fact that I've already paid an extensive amount for this phone and after two months they expect me to then pay more to repair a crack which is obviously a flaw in the design!
[XPERIA X1 General] adock:
nobody's replying to my questions... please help..
[XPERIA X1 General] billybobjones:
could it be cause of the micro usb and not the stylus?
[XPERIA X1 General] Dryw Filtiarn:
I don't suspect the USB connector to be the cause of the cracks at the stylus. Have seen an occasion though that a plastic part broke related to the USB connector, but it was in an entirely different location.

The crack at the stylus is either not specificly related to anything at all, or to the stylus itself. The USB connector is not connected to the outside shell and has some spare room to move, so I don't think the USB connector can easily cause breaks in the casing.
[XPERIA X1 General] Knirfie:
Ooh, didn't notice it before, but thats my picture in the first post :p

The problem appeared after just a day of use, began with a very small crack which started at the stylus holder, and it rapidly grew bigger. That picture is two and a half days after receiving my Xperia, and only a day after first noticing it. I don't know what caused it, i was very carefull with my phone, also with removing the stylus. I also never noticed any friction when removing the stylus from the holder unlike other people.

I received my replacement phone on friday, still looks great.
[XPERIA X1 General] comeradealexi:
sony ericsson gave me the follwing reply about the cracks:

"

If you are still within your exchange period with your point of purchase we would recommend that you return to this location with your handset and request an exchange on this.

If this is not possible we would suggest that you that you send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. Please be aware that the turnaround time for this process is currently 7-10 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.

Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair."
[XPERIA X1 General] grayme:
comeradealexi, seems that SE need to take more interest in the Sales of Goods Act.

Your contract is not with them, but with the shop that you purchased it from, and it is highly unlikely that they can disprove the theory that a phone that is less than a few weeks old should be physically cracking...

All the talk of being outside of return periods (IMHO) is complete guff, a phone that cracks up is not fit for purpose. It's a free replacement or repair.
[XPERIA X1 General] comeradealexi:
is it really worth the bother?

i mean TBH its just a tiny crack that isnt going to affect my phones at all really
[XPERIA X1 General] grayme:
Why are you asking me? My phone doesn't have a crack, but yours does and you thought it worth emailing SE about it.

I was only offering advice, sorry!
[XPERIA X1 General] boomdijk:
I also have a crack... In my phone that is! Been very carefully and still there it is. And it looks like the one on the photo. Is this a production problem?
[XPERIA X1 General] mobitrends:
I havn't noticed this on mine, but my friend has cracks on his, but that was a prototype i think. Is yours a retail or a prototype?
[XPERIA X1 General] moviefreak:
I really hope it's just prototypes because I really want to get the X1.

Can anyone please confirm?
[XPERIA X1 General] Dunnam:
alright ;)

i got a silver x1....and there are no cracks on the case.....mine is alright :D

no need to worry

mfg Dunnam
[XPERIA X1 General] Dryw Filtiarn:
It's for sure not limited to prototypes. Mine is from retail and is cracked.
[XPERIA X1 General] moviefreak:
Thanks for answering guys. To be honest Im a bit worried now, I was hoping it was just a problem with prototypes :(.
[XPERIA X1 General] Nippero:
Just curious.. do you guys with the cracks frequently go from cold to hot areas and back?

Maybe its heat screwing with the combination of metal and plastic?

(Yea this guess is pretty far out there.. but its just a guess :|)
[XPERIA X1 General] Dryw Filtiarn:
I do go in and out, and outside it's pretty near freezing currently, but I don't really think that it's the cause of it. I'd rather think that the problem might be caused by the stylus being pushed in while it is slightly turned, so that the thicker end of the stylus is forced into the slot. Just a wild guess though.
[XPERIA X1 General] --anx--:
It's a shame that Sony Ericsson have all these manufacturing problems...even on C905 model there's some faults...and now I see some problems on Xperia...

I'm so sad about that...very very sad...I was thinking to buy one soon...but after that, and after the C905 problems....well...I'm not that sure now...
[XPERIA X1 General] Dunnam:
as i said mine is all right and...yeah i got it one week ago....maybe they fixed the problems...I don't know

Greetz
[XPERIA X1 General] osmano:
Checked mine. No crack. Silver. English version. Bought in Norway. Had it 15 days.
[XPERIA X1 General] vincew:
Update on my X1 since the start post...

I've started to get more cracks at the top of my case...! And ever since I figured out I had the cracks near my stylus (almost 2 weeks ago now) I haven't touched the stylus

T-Mobile hasn't called me back about the phone, I am starting to get pissed at them. I went to the shop again last Wednesday, they told me they'd get back to me before the end of the week. And well, you can already guess... They didn't...!

I showed them the new cracks... WTF should I do? I am kinda out of ideas here... :'(
[XPERIA X1 General] Dryw Filtiarn:
Man that sucks :( Mine is still the same as it was when I first noticed the crack, though I do get the impression that the crack is slowly getting wider :( I try to use the stylus as little as I can, but still.
[XPERIA X1 General] F-Styla:
I have a crack at the same place. It looks' extactly like yours. Are you sure that this is a real crack? I think maybe it's not a crack (it's very straight).

Mine is 08W42 black too.
[XPERIA X1 General] ZenithUK:
It's probably because no-one has a simple answer.

No-one even really knows WHY it cracks in that place. I *suspect* it has something to do with the backplate being a heatsink for the phone. Whenever you charge the battery, use GPS/satnav or play fullscreen video, the backplate gets warm.

The backplate is made of metal.

Metal expands when it warms up.

My guess is that the expanding backplate is putting extra stress on the top part of the phone and that bit by the volume button is the weakest spot.
[XPERIA X1 General] michaelthemage:
Yes, I agree... it is heat related! As for a tip on how to prevent this cracking... NOTHING one can do.

I have had 2 prior phones (silver) and they had different manufacture dates... and I knew this thread/issue already! So naturally I did nothing to the phone... hardly used it... and both phones.... bam... hair line crack under volume button was there one day. After several weeks for the first one, then just a few weeks for the second one. Nothing can be done to prevent this as long as the phone gets this warm/hot when in use!

So I have ordered a higher capacity mugen battery as someone stated that it might come from a battery that has not enough juice for this power phone. We'll see when I get it if the phone still gets hot.
[XPERIA X1 General] adock:
if it's heat related problem, then my E66 should crack long time ago since E66 is also has metal back plate. but it does make sense that the heat causes the cheap plastic material to crack, so I'll be more careful with my X1 since SE won't cover it under warranty.

thanks..
[XPERIA X1 General] bahram111:
my silverXperia has the same crack. didn't noticed, less than one months use.
[XPERIA X1 General] derliebewolf:
I got an silver X1 (08W38??) back last year wich worked fine except for an problem with the audio jack. I got a new one in the third or fourth attempt (about a month ago ort two) which showed the right one of the cracks in the pic above. More than a week ago I noticed the other one as well...So my phone is looking exactly like the one pictured above...

BTW: it is 08W52.

Gooa get my third phone soon I guess...
[XPERIA X1 General] MrLeche:
SE Phillippines call centers told me that this issue was noted by SE-Asia-Pacific, and acknowledging to fix the problem. They didn't specify how though, Up till now, mine still unfixed/unchanged and haven't got a call.
[XPERIA X1 General] jlczl:
I wouldn't worry too much about this. After all almost 90% of owners on here don't have these cracks per the following thread:

http://xdaforums.com/showthread.php?t=493127
[XPERIA X1 General] Cutefox:
Mine also got same use.. week 52 build.. within 1-2 weeks got cracks.. didnt noticed until i checked it.. small hairline crack which evolved to a full crack overnight next to that volume buttons.. i also got that small crack in the chromy parts, i got no idea how that develops thou.. with the volume button crack i dont think its heat related as... i only charged my fone once when i first bought it.. i used separate charger to charge the batteries as i got more than 2 batteries.. i havent used my gps yet.. and my fone only heats up if i use it too long which is not as hot as my omnia does when it is using gps.. so its related to how we insert our batteries as i do that heaps when i swap batteries.. i guess it dont matter which colour u get as well since i was abit regret when i saw the crack on my silver xperia..

has they resolved the material issues thou?? i cant be bothered goin back and forth to the service centre if they have not got the right materials and get cracks again within a months.. any of you has got a perfectly fine unit after their trip to the service centre??
[XPERIA X1 General] ericb:
I think some of these cracks could be caused simply by fitting or removing the battery cover.

The cover is very strong but the surrounding casework is very flimsy.

I, myself am on my 5th X1, all previous ones had cracked cases in various positions.

I would use extreme care when fitting or removing the lid.

Push the lid on gently supporting the sides of the case if possible with other hand.

To remove, gently insert finger nail until the lid releases one side at a time.

The stylus location hole is another favourite point to give up the ghost.

Again, very weak spot on the case.

Just be careful with the stylus withdrawal lid removal/refitting.

Any other thoughts out there?
[XPERIA X1 General] tridy:
sony ericsson, se, xperia, x1, case, crack

My colleague and I got the phones from our company and the company ordered it from Telenor Sweden. We have got exactly the same cracks in our silver xperia phones:

Out company got it in Feb-Mar 2009, and I have been handling it quite carefully. We have sent an email within the company to see if there are any other people have the same problem. So far we have got 2 but identical cracks.
[XPERIA X1 General] MrLeche:
Dude,

I have never taken off the lid when I bought it. The first one to take off the lid is SE-Local Store that inserted the battery and the memory since they try the phone to have us signed that we have received it in good condition. It was never taken off again. The first time I've taken he lid off though is when I took a picture of it after the crack appeared.
[XPERIA X1 General] matthewpapa:
i sent mine in last week

just got it back today. un repaired. how Fing disappointing

they claimed that there was liquid damage but its never gotten wet before. If anything moisture was able to get into the phone more easily BECAUSE of the cracks, not because of something i did

anyone else have this problem?
[XPERIA X1 General] grayme:
You guys seemed to be having such fun that I have had to join you.

The worst thing is my apple fanboi wife telling me it shows I should have got an eyefone. :rolleyes:

A close second is paying for a phone for a week when I can't use it (just a couple of weeks after it went to the repairers to fix the broken vibration).

Maybe I'll get a new battery cover (with all its paint) this time.

ETA: For the Statos: Silver, UK O2, 08W42, crack on 'thin' side from the battery corner to near the volume switch. (Just like this one! http://picasaweb.google.com/r2l.ruben/081117ProbleemSEX1#)

ETA2: Went to O2 shop and they won't fix it under warranty... Wouldn't when I ranted on the phone either. Have emailed SE directly but if I don't get any joy, I will be back to O2 with whom I have the contract, not SE. I'll happily take them to the small claims court!
[XPERIA X1 General] keyvan360:
Hi

Can I say something?!

The review title of GSMARENA.COM about Xperia was: A new experience

now I want to update that title with these cracks!

it should be like this: A new fu*ked up experience !!!!!

lol:)
[XPERIA X1 General] matthewpapa:
I took some superglue to mine today. Its almost like new now but who knows for how long.

i just figured since i have really nothing to lose (considering the phone is slowly falling apart) and should at least try and fix it
[XPERIA X1 General] Dreadramon:
I had a crack in my case too. I went back to vodafone and they offered a new back part. A few days later they called me that it came in and I could come by with my phone. In a hour it was fixed...

I feared losing my phone for weeks like I read in some places, but this was quite good service.
[XPERIA X1 General] F-Styla:
HOLY **** :eek:

After I saw this picture:

http://img83.imageshack.us/img83/7230/zwischenablage01ep2.png

I noticed that i have got exactly the same crack :(

My Phone is 08W42 (black) just like on the picture.

My phone isn't branded, I bought it from eBay but with a account and	guarantee.

Edit:

Ok I contacted SE. I have to send the phone to them xD

I have got itjes ROM on my phone. Should I flash the original ROM before sending the Phone to SE?

And did you guys put the battery into the phone when you sent it to SE or just the phone without anything?
[XPERIA X1 General] thedinks:
After a month of waiting I finally got my X1 back this morning, they sent me an exchange yay! unfortunatley the exchange is in worse condition than the one i sent back :( Scratches by the volume button, paint already rubbed away by the stylus, scratches by the camera, and last but not least it seems just by looking at it the crack by the volume button is already starting to appear :) :)

I have now phoned SE again and they've escalated it, so i have to wait till next week for a call.

Thieving bastards also stole my screen protector :mad:
[XPERIA X1 General] ***nextselection***:
Here are my Crax's in my X1 :-( lol

Hi fellaz here are my Crack'z in my X1!!!

The Productdate is 08W44

It's a black x1 with O² Branding

Iv'e buyed it in Cologne!!!
[XPERIA X1 General] skagen:
Surprising this is that the "no cracks" thread still shows a very high rate of defects, even taken at face value. If one says that 15% of all devices develop cracks in model is less than a year old, that is an atrocious fault rate.

I have an almost two year old Nokia E61 that I have dropped countless times on concrete, wood and what have you. While there are scratches all over it, it has not even a single crack in the casing.
[XPERIA X1 General] RAP5:
X1i Cracks

I wanted to buy a Touch HD and it seems weeks 43 thru 45 in 2008 (HTC843xxxx thru HTC845xxxx etc ) were prone for paint peeling ( build quality ) issues. Is this coincidence? Same company, not sure where the X1i silver ones were built in that time frame....

I have the X1i black and have no issues with the latest one. which is 08W48
[XPERIA X1 General] Evostance:
I contacted O2 after telling them about the problem and I got this response.

Not being happy I went into a rant linking them to pictures of my phone and articles around the net I got an email telling me to send it in for repair.

If I get it back unrepaired I will complain again to them, then I will see what SE have to say. And if all else fails I will get trading standards involved. Its worked with other companies