yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Xof_:
I compared the black version with the silver version and I noticed that the silver version uses different material than the black version around the stylus. The black version has some kind of rubber and the silver version uses plastic. So I think this only happens with the silver X1?
[XPERIA X1 General] Nippero:
Is that actually true? I thought they were both plastic. Actually, before i saw this thread, I thought they were both rubber :\

You guys think something like invisibleShield or clearcoat will help prevent cracks like that, assuming its due to pulling the stylus out at an angle?
[XPERIA X1 General] DoubleVision19:
@ 1month old; so far so good + knock on wood;)
[XPERIA X1 General] zoelucker:
Best of luck!
[XPERIA X1 General] jahd5000:
ok so this cack is out of th eboz, or it just appeared there after use? so if it is out of the box i think i might change it, but if not im screwed, cuz wont be buying it in my counrtry :S
[XPERIA X1 General] Nippero:
Another Week 44 Silver X1...

Starting to wonder if it really is mainly the Week 44s, or if its just cause thats the most common batch out there right now.
[XPERIA X1 General] Gluzko:
Anyone know if the asian models are affected? Im planning to buy this phone but was wondering if I should hold off for 1 or 2 months til the issues' resolved with refreshed models.
[XPERIA X1 General] Sstorm:
because it's the common batch i think..

mine is a week 46 and had a crack on it :(.

i think all of them will get a crack one after the other it's just a matter of time (read: like a few months)
[XPERIA X1 General] experia1234:
I have the same crack on my wk 46 O2 X1 as reported already in this forum.

http://img389.imageshack.us/img389/1950/x1scheurwc9.jpg

What to do?

This is very frustating on a £500 phone!
[XPERIA X1 General] narutoramen:
mine is week 31 - black... had mine for about 2 months, no cracks, though im not using the stylus that much.
[XPERIA X1 General] experia1234:
My one is Silver!

Used the stylus twice as I was reading the forums and avoid using it.

I wonder if it falls on the floor it will open up.... My P1 is still all in piece and it a lot of abuse... SE what are you doing!!!???
[XPERIA X1 General] scotspaul:
Hi everyone have only had mine a few days and noticed this thread and got me worried! Now not sure what to do as could exchange mine with vodafone UK for a touch pro so as to not worry about cracking. Mine is a black 08 w46.

What are your suggestions?? Love the phone otherwise but dont want to end up with one with cosmetic problems or worse!

Thanks
[XPERIA X1 General] M.Ozturk:
Anyone?...
[XPERIA X1 General] gtaz:
Hi all, I have a Silver WK33 from o2 and have owned it for over 5 weeks. I have no cracks etc, basically no defects at all. It definately seems like an issue with the later produced X1s. Also my X1 has been dropped a couple of times and been in quite cold/hot conditions without any affect on it. Hope this helps.
[XPERIA X1 General] teeteetun:
I suggest all ppl whose phone got crack should send email with photo to SE as soon as possible so that SE will be aware how common the problem is.

Hope they will provide free replacement and fix the problem in future production
[XPERIA X1 General] experia1234:
Looking at the crack (left battery side) it appear there is only a small thin supporting plastic thus It will break, it's only a matter of time.

Now it does make sense the fact the later X1s (wk 46->) breck and early ones dont.

Can you please provide SE contact email as I want to make a formal complain!
[XPERIA X1 General] teeteetun:
http://www.sonyericsson.com/cws/corporate/common/contact

You may then select the region and type of questions
[XPERIA X1 General] m@rco:
And Yes.

I have a crack also :-(((((
[XPERIA X1 General] experia1234:
Thanks for the contact info.

I have rang them and told to speak with O2 UK first, if they cant help then take it to a service center and they will only then advice. Funny I bought a £500 phone and I after 2 wks I have to spend my time to resolve design issues SE should have solved in the first "testing phase"!

After all I am not that happy, can somebody supply a senior manager/CEO @ SE?

I will write them a nice email, this is really bad.

They other X1 owners who experienced this crack (left corner by the battery cover) did the crack open up further? Where else did it crack?
[XPERIA X1 General] teeteetun:
But O2 may replace the handset for you. But you may also send mail to SE to complain
[XPERIA X1 General] experia1234:
But O2 doesnt have any in stock, will ring them back tomorrow.
[XPERIA X1 General] experia1234:
Do you know which prod week is fault free so far?
[XPERIA X1 General] sonlazio:
have any of you use the 3.5 mm jack regularly.i think it's reason why crack appear on the top of device.please anwser that so we can find out how.

sorry for my bad english
[XPERIA X1 General] teeteetun:
I think the crack may be caused by the metal back case's pressure.

Not sure whether it is related to temperature.
[XPERIA X1 General] artesea:
I've been using my X1 as an In-Car radio (battery died in my car, and I don't have the security code).

So the 3.5 has been going in and out a lot. No cracks on mine (yet).
[XPERIA X1 General] Sstorm:
I have a crack near the stylus, used my stylus one or two times and the 3.5 mm jack never..
[XPERIA X1 General] Sstorm:
none :mad: (at least up untill week47)
[XPERIA X1 General] SCtud:
Has anybody been abe to get this resolved?

On another note, there seems to be a hairline crack on the chrome part on the very top right of the device (between the power button and volume up/down button). I'm not sure if this is a crack or if the chrome piece just has some sort of natural seam in that area. Anybody else notice this? I've only had this one for a few days and have treated it like an egg as well.
[XPERIA X1 General] Ganondolf:
i can send mine back for repair, they have sent me the form to fill in but im waiting to next year as if i send it now i wont get it back till next year anyway and the crack is only a small one near the stylus port
[XPERIA X1 General] YYYYY:
Yesterday I got my device back from the repair center, it took only 5 working days.
[XPERIA X1 General] SCtud:
Can you tell which parts they actually replaced? Btw, is anybody sending theirs back from the U.S. that bought the international version? I am curious how the warranty will work for that.

Thanks.
[XPERIA X1 General] aswaddington:
X1a Silver ok for now

Just received mine 3 days ago, no cracks or problems yet.

Production 08W46 X1a USA model
[XPERIA X1 General] XuOne:
Hi I've got my x1 yesterday, w44, nothing yet.. but i do notice that on both sides of the screen.. it's quite sharp. I can imagine if not being carefull, i could cut myself with it. Was it intended to be so sharp?

Well atleast i can say that i've got a bleeding edge winmo telephone :D
[XPERIA X1 General] Aleemz:
O2 UK have offered to replace my Orbit 2 (Polaris) for an Xperia as I've had 3 replacement phones due to the rubber ring on the scroll wheel falling off on ever phone.

Reading about the issues with the Xperia, I'm thinking of sticking with my Orbit 2!

Build quality issues are so frustating! At least O2 are accepting it's a problem with the phone, and not me mis-handling it
[XPERIA X1 General] Jabe:
These cracks might happen because of thin plastic that can't handle the pressure when removing stylus / headset / usb cable. I don't use the first two anyway, but I always make sure I support the plastic when taking out the usb cable. I hope I am not just postponing inevitable. I wouldn't do it anymore if there was any guarantie that the newer batches aren't faulty in that way, so I would get a nonfaulty replacement (if it turned out mine is, of course).

but for now I have my hopes high. There is only one crack, and even that one quite unconventional, of w45 phones (german version). I do hope it's because SE/HTC did it right not because Germans are avoiding this thread.
[XPERIA X1 General] Nippero:
I was told by SE that I dont get warranty on my X1i via email. I'm sure with enough *****ing they'd replace or fix my X1 though. I've let it go for now though.

Also, I've been talking to some CS through email for a few weeks now, ended up linking this thread.

Heres my email and the response:
[XPERIA X1 General] cyberazi:
are these problem confined to w44to w47??? cos i just got mine 08W49 made in taiwan
[XPERIA X1 General] Jabe:
you tell us ;)

perhaps it is just to soon to tell. there aren't many deviced that young out there and they didn't have much time to break. i don't think they had enough time to change the design / materials, but you should hope for the best. After all, there are thousands of x1 out there, most of them probably whole. on forum you always find people with problems, cos those are the only one searching for help. people who are happy with theirs don't need it.
[XPERIA X1 General] teeteetun:
I guess all of them (including w44 - w47) were made in taiwan
[XPERIA X1 General] vincew:
Start post updated, can someone please write an English 'official' complaint and PM it to me so I can put it in the start post?

My mother tongue isn't English and unfortunately I do not have a lot of time at the moment.

Thanks in advance. :)
[XPERIA X1 General] teeteetun:
SHould we inlcude the paint comig off problem in the complain
[XPERIA X1 General] vincew:
Yes of course! :)
[XPERIA X1 General] TasoM:
Mine is Silver (W42 German) and must say that I cannot see any cracks.

Battery cover is a bit loose though...
[XPERIA X1 General] andylhchen:
I am looking into buying one from overseas since it's not released yet in aussie. Anyone know if I can get a replacement in australia if cracks occur?

Thanx in advance
[XPERIA X1 General] theboiler:
mine is cracked at the stylus also

its a unbranded dutch kpn hi phone

08w44

its loosing his paint also at the edge of the alu part there between the mini jack 3.5mm and the stylus
[XPERIA X1 General] apprentice:
My phone developed a crack near the volume button/battery compartment very recently. I have had it about 6 weeks. (week 43 /silver for the record)

I think it may be due to the very poor battery cover design, which forces you to twist the device slightly when desperately trying to lever it off, or apply a lot of pressure when pushing it back on. As I have had a lot of problems with the battery cover and have also been taking it off A LOT (whilst swapping memory cards), I am sure this is the route of the problem.

__________________
[XPERIA X1 General] LZF:
After i did send my 'old' cracked X1 (famous W44 model) back to the store I bought it from, today I got a brand new one delivered, this one is from W48. Fully checked it of course if there are cracks, none found so far (phew!)

Full backup is placed back within 10 minutes, so I actually have the exact same phone back :D

BTW, the store I got it from said Sony Ericsson knew about this problem, so it will only make it easier to claim a new phone instead of a repair.
[XPERIA X1 General] jeehaa1:
this morning I discovered a new crack in my W46 model. It's on the upper-back side of the phone:

it starts from the black plastic of the camera unit (black plastic is unharmed) and the crack expands towards the power button, but does not reach it (yet). That makes 2 cracks for now. I'm affraid my phone will not survive 365 days...

I'm thinking of sending it back before or after the 1st of January, probably after because I can't miss it during the holidays.
[XPERIA X1 General] teeteetun:
So they have fixed the problem in later production units? like w48 and later
[XPERIA X1 General] Arrz:
It's typical for a phone that has plastic and metal cased together. They develop cracks eventually just like iphone 3G.
[XPERIA X1 General] ITMASTER:
I still didn't got mine but my brother bought it from Leipzig he check and says no crack. mine is solid black unbranded and factory unlocked
[XPERIA X1 General] teeteetun:
What is the prouction week.

It seems that w47 is the last production week which has problem.

Want to prove it
[XPERIA X1 General] vincew:
Just some info: I've ordered a repair for my X1 today... :)
[XPERIA X1 General] emwdava:
I contacted Megalans (gothenburg, sweden), one of the authorized repairshops for X1.

As soon as I mentioned that my phone has a crack they said that it isn't covered by the warranty.

Has any of you who have gotten your phone repaired had to pay for the repair or did the warranty cover it?

I also called the X1 support @ SE and they didn't take the problem seriously.

The X1 agent said that if this really was a problem they would have gotten a lot of calls about this.

I guess I'm the first one in sweden.

If SE is so reluctant to recognize this as a manufacturing error should we take it one step further and alert the media?

Or at least make sure SE understands that we will go the the media if no action is taken.
[XPERIA X1 General] LZF:
Mine wasn't repaired, I got a brand new sealed one for free in return. Don't fall for the 'no warrenty' crap, it's clearly a faulty batch. Show them this thread for instance, I'm sure it will help.

The back cover is quite a lot harder to remove now, so I will keep a close eye for new cracks.
[XPERIA X1 General] edvardas.m:
guys, just discovered the crack/ripped paint after using the phone for one month... it is near the stylus and a bit around the earphone jack, made in 08W44 and bought on contract in netherlands... with "Hi" mobile. ill upload the photo a bit later. but the ripped paint doesn't really look good on this kind of phone, and especially for that price...
[XPERIA X1 General] m@rco:
Here is al little update.

Yesterday i went to the T-Mobile Shop in Rotterdam (Beursplein).

I had taken some printouts from this thread and from this one http://gathering.tweakers.net/forum/list_messages/1326523//

They din't know the problem so i have showed them the printouts

And the took my phone in for repair.

On the repair form they put the following text.

"Haircrack near stylus. Issue is know by Sony Ericsson."

I told them that SE denies the issue but the told that is was OK like this.

Now i have to wait for 2 / 3 weeks before the phone is back.

Keep you posted
[XPERIA X1 General] Ves:
Did you check GoT lately. Seems some store got in the casing and will swop them on the spot.
[XPERIA X1 General] Sstorm:
Sorry, but what exactely do you mean with GoT?

thnx.
[XPERIA X1 General] the-equinoxe:
A dutch forum: Gathering of Tweakers: gathering.tweakers.net
[XPERIA X1 General] theboiler:
i have been to my providers repair service since there was a chance to get it repaired back but it didnt work

but they told me sony was aware of the problem but doesnt see it as production failure yet but they did told my that sony said it was a problem for production weeks 40 till 52 so if you get a new fone atm you still have a chance to get a bad one
[XPERIA X1 General] geertbargeman:
Got mine back :) Repared in only 8 days! Great service!
[XPERIA X1 General] nk_touch_dual:
unclear if crack or not (different than all others)

Hello, I'am quite new to this forum and just changed my phone from a htc touch dual to an xperia x1. After reading this thread about all those cracks I am now worrying about the (poor) quality of the phone. As of today I found a small whole in the bottom part of the phone, right under the "OK"-Button (see picture attached - marked with a red circle). Does anyone else have that strange whole too?

Thanks a lot for any reply.

Nelson (Switzerland)
[XPERIA X1 General] YYYYY:
Thats the microphone hole, dont to worry :)
[XPERIA X1 General] ITMASTER:
I got mine yesterday from Germany it has no any cracks and includes Xmas ringtone it means that manufactured recently?
[XPERIA X1 General] teeteetun:
What is the production week (stated in the sticker under the battery)?

It seems that there is not any phone later than w48
[XPERIA X1 General] nk_touch_dual:
Hello yyyyy, thank you for your reply. That's what I first thought too. But then I made a call to my voice-mailbox with holding my finger onto this whole and expected to hear my voice muted (soft-spoken). But there was no difference between the voice comparing to closing that whole with the finger and with no finger on that whole. Can anyone post me a picture from his (black) X1 having that whole too. Like that I could be sure, that my X1 does not have anything "strange" or cracks. Until now I could not find any other cracks.

Thank you very much.
[XPERIA X1 General] yellowjaap:
My damage

Yellowjaap - Vodafone Netherlands - cracked near stylus, crack in silver line in middle
[XPERIA X1 General] vincew:
For the Dutch people among us; Sony Ericsson NL acknowledges the problem with the cracks now, more info:

http://tweakers.net/nieuws/57458/sony-ericsson-erkent-probleem-met-haarscheurtjes-xperia-x1.html

:)
[XPERIA X1 General] Archatos:
Exactly the same here. Vodafone (NL), 08W44, cracked near stylus, paint coming of near the silver line (at the top of the phone), crack in the silver line.

I planned to return it to the store tomorrow, I'm wondering what they will say.

I just read this newsitem and I'll try to translate the most important part of the item for our fellow Xperia-owners who don't speak Dutch:

Dutch (quoted from item):

English (translated):

(My English is far from perfect, but I hope it will be clear for everyone)
[XPERIA X1 General] Gwan:
Crack x1 vodafone(holland) 08w48

I've got a crack on the top of my phone between the power switch and the plate of the camera. I will post pictures as soon as possible.

It's a X1 Vodafone 08w48 from holland.
[XPERIA X1 General] VampiruX:
My X1... follow up

Hi All,

As soon as I discovered my crack, I called the dedicated X1 hot line which officially didn't know the crack problem and couldn't do something for me.

So, I sent an email to SE support the December 13th and got in return an incident n° 72888714.

But unfortunately I didn't had any other news from SE.

Finally, as I had some GPS troubles (sometimes the device hanged when I tried to use GPS), the dealer (FNAC Le Mans) changed my phone by a new one.

As I had the choice, I choose a black one. Up to now I didn't see any crack.

Hope the second one will be luckier than the first one.

BR and happy new year to all.
[XPERIA X1 General] teeteetun:
But any paint coming off problem?

Actually, I know we mainly discuss the crack in this thread. but I also want to know how many ppl owning a black one has this paint dropping off. Thx
[XPERIA X1 General] teeteetun:
But any paint coming off.

Actually, I know we mainly discuss the crack in this thread. but I also want to know how many ppl owning a black one has this paint dropping off. Thx
[XPERIA X1 General] prewed:
**** happens :D

My three weeks old item got a very known crack today... at the back, near battery.

Silver/08W46, bought in Germany.
[XPERIA X1 General] VampiruX:
No, but I got my new phone on last Tuesday and it is too early to have an idea.

BR.
[XPERIA X1 General] harald74:
Crack near battery

Mine got a crack too today. It`s a silver one unbranded wk47 from the Netherlands. Did nothing wrong with it. It`s in the same place as the quoted picture, near the battery.
[XPERIA X1 General] ahmadzul:
hiya all. a newbie from Malaysia n bought my silver X1 about one month back. so far, have nt seem any cracks, paint peelings or physical defects.

sorry, but culd not tell u the production version coz the distributor's sticker is located smack dab on the same location, covering the production period info. luckily i bought an original unit as compared an imported one, so hopefully SE the company will honour any warranty claims. happy new year ya... !
[XPERIA X1 General] jan_hut:
Mine is silver, week 44 and cracked near the stylus. I called SE as well as T-Mobile. Both said to bring it in the store and have it repaired. Will take 2 weeks. I can get a "loan" phone but have to pay a 50 euro deposit for it. I'm not asking for a 50 euro deposit from them either am I?
[XPERIA X1 General] stats101:
Paint peeling off the back of my one week old Xperia X1. Absolutely pathetic! With a price tag of around £500, this has to the most disappointing phone i've ever brought.
[XPERIA X1 General] xxnoelziexx:
What week build is your x1?

Is anyone else having problems with there x1 and had a proper response from sony?
[XPERIA X1 General] stats101:
how would i find out?

the paint is peeling on the back panel, on the four edges.
[XPERIA X1 General] xxnoelziexx:
Pop the battery off you will some info there w4x for example.
[XPERIA X1 General] stats101:
08w42?

Gt2?
[XPERIA X1 General] teeteetun:
Week 42. Please contact SE or your retailer. They will help to fix it, probably.
[XPERIA X1 General] xxnoelziexx:
I would contact sony also. I am going to email sony later today and ask what production week doesn't have issues with the case cracking. I have a week 48 and have no problems at the moment only had mine for two weeks though.
[XPERIA X1 General] emwdava:
I just spoke to SE (sweden) today. They still don't recognize this as a production error. The repairshops are the ones who say it's within warranty or not... I can't believe this.

Let's write that generic complaint...
[XPERIA X1 General] samba4u:
Same problem here Small Small crack(hair crack) between stylus holder and the middle of the case.

I got my X1 in first week of Nov

Talked yesterday to German hotline, which requested to send the X1 to them for waranty check

They promissed they will responed in 48 hours after arrival of the parcel

I'll keep you posted on the status
[XPERIA X1 General] _eXplorer_:
here you can see my crack on X1, it is not a normal crack around stylus hole, but in corner of top slider, metal paint is cracked and under it is plastick case...
[XPERIA X1 General] bdangol:
Mine is cracked near the camera lens... :-(
[XPERIA X1 General] donpepe23:
Hey,

I had a crack,too. (Location: camera button side, middel, silver decorative strip)

I called the german se hotline. They changed the phone without any questions.

A crack in a case after a couple of weeks of using is definitely a construction or production failure. I think, they had problems release the phone in time. So they accepted lower quality parts for the production. I am sure, that these problems only appear on early produced x1s.
[XPERIA X1 General] RAP5:
Mine is 08W48 - Black - and so far no issues with cracks.
[XPERIA X1 General] :
Yep after about 6 week my X1 has the crack near the volume button/battery compartment.

It is a Dutch T-Mobile Silver version.08w46.

Now SE recognize this problem I will bring it to T-Mobile for repair.

And then I would like changing the X1 for a BlueBerry Storm or iPhone
[XPERIA X1 General] gohyc:
Mine is week 44. Black, purchased in Singapore about 1.5 months ago.

I guess I am very lucky so far without any crack or paint peeling off problem. Actually dropped the phone once on a concrete floor, and the battery cover actually came off and flew some distance, although I won't consider that a very hard fall.

I understand that paint peeling off could be attributed to oily surface. I clean my phone daily by wetting my hand with water and spread it all round the phone, and then using tissue to dry it. Spotless! This is the best way to get rid of finger prints on the screen too.

For dirt around the corner of the screen, once in a while, I would use Q-tip to remove the dirt.

So far, this way of maintaining the physical apperance of the phone (any phones) works well for me.
[XPERIA X1 General] emwdava:
I went to Megalans AB (SE repair centre, Gothenburg Sweden) to get my Silver repaired. They will contact me if they decide that it's not covered by the warranty. I really hope that I don't get any problems with it. I've had my X1i since oct 13th and there's not a scratch on it whatsoever, exept the crack by the battery..

When will SE sweden recognize this as a faulty part?

I think it has to do with the type of plastic rather than a production error.

/I will post an update as soon as I know. It will take at least 5-6 working days.
[XPERIA X1 General] Archatos:
I dropped mine at the Vodafone-shop last Wednesday (last day of 2008 ;)) and even though they didn't know about the cracks they took it and send it to a repaircenter. I assume it will be fixed as it isn't only covered by warranty but also by European consumer laws.