[Vivo X Fold] Q-Prof:
I am currently with Fido for my cellular phone service running a old import( 2016), Huawei Honor Note 8, from Toronto, Canada area, and interested in the Vivo X Fold and this Fido support webpage shows that it should work along with Gishan Canada for Fido APN settings for the Vivo X Fold but I am concerned after hearing that the

Vivo X Fold VoLTE is not working

in Canada from senior forum member Frcraig, despite all of his efforts.

I have read about the Vivo X Fold phone in general to understand about it's issue being a Chinese only ROM and most likely no Global Rom is coming for software ( I currently own and have dealt with this the past 6 years on my Huawei Honor Note 8). I can also live with it's limited multi-tasking (i.e. hardware quality/form factor amazing and hope updates will only improve the multi-tasking in the near future) I also understand that amongst the top foldables in similar full size phone format/foldable format: HUAWEI Mate X2, Vivo X Fold, Oppo Find N, and the Samsung Fold 4 are the only ones at this point (Surface duo 2 is more a two screen device with a distinctive separation/hinge in the middle) that compete with each other. I am not a fan of the narrow front screen of the Samsung fold 4, hence the Vivo X Fold direction.

For the Vivo X Fold I understand from a senior member here on the forum, Frcraig (Thanks so much for all of your efforts and sharing thus so far) that VoLTE on this phone is not available from Canadian carriers, because they did not pay any of the Canadian carriers the VoLTE certification, and the reason why it can't be turned on. Without VoLTE, the phone will drop to 3G if available but because 3G in Canada is going to be phased out starting in Dec 2023 and generally not available in the States, this is a major concern for people interested in this phone if in Canada.

I am hoping that there can be a possible a resolution to this and started this thread to explore possibilities and/or solutions as this is a major concern!

Would like to know if anyone in Canada has been able to get the VoLTE to work/turn on?

I understand that it is greyed out and can't be turned on in the mobile settings- maybe because:

1) it hasn't been certified (Vivo has not paid any of the Canadian carriers the certification fee) even though it works on most bands including 5G in some cases?

2) sim card is not the latest, and therefor can't offer the VoLTE option?

I spoke to a Rogers technician from technical support today, speaking about the above VoLTE issue, the issues that Frcraig is already experiencing with his new Vivo X Fold. We spoke about the phone bands in general should work according to the phone bands it offers. Rogers Technical support, the lady I was speaking to, Stephanie, for over 30 min, had also put the question on their live global message board to see if there was any specific answers, and received mixed answers- i.e. yes and no, and did not have a definitive answer, but 5 points were made:

1) Can not give a guarantee that the phone will work with VoLTE and not aware of this licensing issue

2) Should work as it does have the 4G and LTE bands - make sure you have an updated Sim Card

3) Confirmed that the 3G is going to be removed in the near future (Dec 2023, after speaking to Frcraig)

4) She Suggested to try a BIOS code to switch it on: "*#*#4636#*#*" on the phone dial pad, as it is a universal code to switch that radio on if it is off, or turn off and back on to reset it - I found a video showing this process using the Redmi Note, @ the 5 min time stamp - Note also very important, prior to doing this, the Sim Card in your phone should be relatively new, and if not get yours replaced, so the sim card has that option/ability to use the VoLTE service from the updated current Sim Card hardware

5) Suggest to use Google search term: what to do if volte is not working - for more information

I am also wondering if this phone absolutely does not work with the VoLTE, that maybe after the 2023 3G removal, that Canadian carriers will update/allow at that time, as I understand the phone can work on the VoLTE as it has the 4G and LTE bands on pretty much all the Canadian Carriers.

Hopefully this community forum and interested parties can find a solution to this VoLTE problem, that I am told is an issue,

so those who do have the phone please confirm that you have the latest Sim Card and have tried the steps above

and/or if someone else has work-around solutions... maybe through rooting the phone or something?