[Touch HD Accessories] barambulli:
I absolutely agree. I have found those on my IS as well. Wrote to Zagg with a complain. Here is the whole correspondence:

(Me)

Hi,

I received the full body invisible shield for my HTC Touch HD a few weeks ago. I have installed it properly, however, there are two issues I am concerned with:

1. The front cover has multiple horizontal lines that look like scratches, but are not on the surface.

2. The front cover does not cover the corners like the back cover does.

Can you please address these issues, especially the first one.

I can take pictures and send them to you if you need them.

Best regards

(Zagg)

Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is xxx and I appreciate the opportunity to assist you.

In regards to your second question, that is just how the HTC Touch HD (Full Body) invisibleSHIELD is designed. It is designed for ease of installation and best protection.

As to your first question, the nature of the invisibleSHIELD has some limitations and it seems you have located one of the few. There can, at times, be some considerably small lines that may appear like an incredibly fine hair or scratch and this is an unavoidable quality.

If you would like, we can send you a one time courtesy replacement for the invisibleSHIELD for the HTC Touch HD (Full Body), but we cannot guarantee that it will be free of lines.

The minimal reshipping and handling charge is $3.95 for an estimated 1 - 2 week delivery service (three weeks internationally) and includes free application solution and squeegee. If you would like to purchase a faster shipping method, this will be available.

If you choose this option, we will email you a URL (link) that will take you to a shopping cart on our website that will have the invisibleSHIELD you would like a replacement for. You can pay for the shipping and handling charge via credit card or PayPal. We will also note your account that we have issued you a one-time courtesy replacement for this invisibleSHIELD. Please keep in mind, however, that lines in the invisibleSHIELD will not be covered by our lifetime replacement guarantee in the future.

After receiving your replacement, we will request that you send your original invisibleSHIELD back to us with your order # EU654072. Please note that we only require the original invisibleSHIELD be returned in a regular mailing envelope and do not require any of the original packaging. Sending back the original invisibleSHIELD will ensure your lifetime replacement guarantee remains valid.

Our mailing address is:

ZAGG Inc.

Replacements: ORDER# EU654072

3855 S. 500 W. Suite B

Salt Lake City, UT 84115

USA

If you are not satisfied with this option we would be happy to offer you a refund and inform you of the return procedure, provided you are within the 30 day return period.

Please respond to this email with what you would like us to do for you. We look forward to hearing from you!

Thank you for choosing the invisibleSHIELD. We appreciate your business!

All the best,

(Me)

Hi xxx,

I must say I am very disappointed by your reply. I am a serious Zagg customer and own full body "invisible shields" for my Ipod and Iphone as well as for my Touch HD.

I liked the product quality so much that I recommended it to all of my friends.

It surprises me to hear you say you cannot guarantee that I will receive an defect-free product. You may say that those are not real scratches, hence it is not defective, but you must agree that people who buy your product are not only trying to preserve their equipment; they are trying to have it LOOK scratch-free as well. When I look at my $1000 phone, I don't want to see scratches - real or otherwise.

To this end, if you cannot guarantee that I will get a scratch-looking free shield, I do not want to waist money on postal charges. When I had enough of looking at the "scratches", I will tear the shield off and go with another brand.

FYI. I will circulate this email and your reply, if you choose to do so, to all my friends to whom I recommended Zagg.

Regards,

They haven't replied yet. I am pretty pissed off at them.