yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] comeradealexi:
If, during the warranty period, this Product fails to operate

under normal use and service, due to defects in design,

materials or workmanship, Sony Ericsson authorized

distributors or service partners, in the country* where you

purchased the Product, will, at their option, either repair or

replace the Product in accordance with the terms and

conditions stipulated herein.

Sony Ericsson and its service partners reserve the right to

charge a handling fee if a returned Product is found not to

be under warranty according to the conditions below.

Please note that some of your personal settings, downloads

and other information may be lost when your

Sony Ericsson Product is repaired or replaced. At present

Sony Ericsson may be prevented by applicable law, other

regulation or technical restrictions from making a backup

copy of certain downloads. Sony Ericsson does not take any

responsibility for any lost information of any kind and will not

reimburse you for any such loss. You should always make

backup copies of all the information stored on your

Sony Ericsson Product such as downloads, calendar and

contacts before handing in your Sony Ericsson Product for

repair or replacement.
[XPERIA X1 General] michaelthemage:
Anybody with a 2009 model got any cracks yet? I am thinking of getting another unbranded generic_uk 09W03

Wondering if SE did change anything with their quality!
[XPERIA X1 General] grayme:
That's what they are legally required to do in the UK, however making them accept this is a manufacturing defect is another thing. My phone is in Banbury right now, but to be honest I'm looking up where to get a touch HD from; I just know that when it comes back it will only be a limited amount of time before it goes again. :mad:
[XPERIA X1 General] orelsi:
LOL :D

Nice way to go from the spaceship to the horse-drawn carriage.....:confused:
[XPERIA X1 General] grayme:
This is not the place to get into a 'which one's better debate', I have given my reason which came after the bit you quoted.

Currently I have a Motorola L6 and what I can got on my work BB, the 'spaceship' is off at the manufacturers for repairs so may as well not exist.

I think I may keep it for a little while when it comes back though, it won't take long to go wrong again and I'll see if I can swap it over with O2 seeing as how that would be the third time it needs repairing. I wonder if I can get an iPhone instead.* :D

*so I could sell it to buy another device.
[XPERIA X1 General] dadeadman:
Mine has a screen gone crazy, displaying colours all of a sudden on the screen and flickers.
[XPERIA X1 General] F-Styla:
I sent the "repaired" phone back to them and now the sent me a brand new one from 09.
[XPERIA X1 General] Mr. Green:
Nice. Hope it all goes well for you after this, F-Styla.
[XPERIA X1 General] o2xdaexec:
well mines getting exchanged tday so see how long this one lasts
[XPERIA X1 General] Knirfie:
After 4 weeks I finally got my phone back, unrepaired!!! Sony Ericsson is claiming that it's mishandling/user-error. Are there any other (dutch) users who have been refused a repair under warrenty?

And who would like to file a complaint?
[XPERIA X1 General] gundamboy:
Have had my X1 since november 2008, and there are no cracks anywhere.

I use it regularly everyday and it has an invisibleshield on it.

I do notice a small fragment missing from that hole at the bottom though.

Edit: Forgot to mention that I've dropped it around 3 times accidentally ( all onto hard flooring )
[XPERIA X1 General] grayme:
gundamboy, don't count your chickens.

It seems a matter of not if but when this phone will crack. It may be many years, it may crack before you open the box, but with the design it seems only a matter of time.

My Xperia is "currently undergoing the repair process" with SE, whatever that means?:confused:
[XPERIA X1 General] buchman:
Have you had any news on this, I have just notinced the same issue with mine now, this is my 5th Xperia although I have had this one since January 30th. Again with o2.

I'm going to have to ring them up later :(
[XPERIA X1 General] tumpin:
Wow I didnt even notice until I read this thread but I have the same battery compartment crack right up to the volume button. Looks nasty but phone still feels solid, will it get worse?

I only had the phone a few months and seriously am so careful with it...:confused:
[XPERIA X1 General] hodohoo:
hello

sorry for asking this question, i think a lot of people asked it before but i don't have time to read all the pages.

i hope you can help me

i have an black xperia and also i have the same crack problem in thesame areas.

i live in sweden and the phone is form 3 stores in sweden. i want to send it to the warranty but i am not sure, because i changes the Swedish ROM with UK rom. Should I change the rom again back to the Swedish? if so where can i find the Swedish ROM for my phone from Sweden 3 stores.?
[XPERIA X1 General] grayme:
Not a lot to update since my last one, I chased up SE yesterday to be told it 'is currently undergoing the repair process'. :rolleyes:

O2 continue to ignore their responsibilities under the SOGA, "the store are correct an 'external defect is not covered by warranty'."

Can you imagine Ford saying they will repair a faulty engine but if a door falls off it has to be your fault?

O2 continued in their email to say that I can complain in writing, we'll see what SE come back with first...

ETA: Chased up SE yesterday, they have just replied: Thank you for your query regarding the Sony Ericsson X1. We can confirm your handset was despatched with Royal Mail by special delivery on 08/05/09."

I put in the delivery reference to track it and it says it has been delivered... should I be concerned?!
[XPERIA X1 General] wieg86:
Ik heb exact hetzelfde!

I got exactly thesame problem!
[XPERIA X1 General] chrcad:
Nice!!!!

This is / was my second X1, sended it back to service centre
[XPERIA X1 General] Abec83:
The same here. I returned my phone for the third time.

I hope I get a new one now.

The first time I had a crack by the stylus.

The second time was for weak signal and bad replacement of the body (nothing changed).

And now he's back for a crack by the battery, weak GPS and HSDPA signal, hot battery and bad camera.

My Xperia is also a silver one from week 44.
[XPERIA X1 General] freakinglink:
Hey Guys, same Problem

Hey I have Three Problems,

1. Crack in the Case near the Stylus

2. Crack near Batter/Volume Button

3. Color is comming of the case

(Maybe, I am not sure about that one, the slide mechanism is not as solid as it was at the beginning. once i slid it open and it made an akward sound. Now the Display feels a little unstable while in landscape/keyboard Mode)

All this happened for no reason. I'll never dropped the Phone. Why is this happening and do I now have the chance to send it in without any Problems?

Sorry I am not able right now to read throu all the pages.

Regards

from Germany

(I got the silver edition, unbranded)
[XPERIA X1 General] grayme:
Got it back, repaired

I've just had my repaired phone delivered. :) They got it a week Thursday, so that is seven working days to dispatch.

It's come with a little gift, a little SE red sock (saying 'Home Sweet Home') which appears to have a SE lanyard in it. :D

It appears that they have replaced the plastic piece that holds the camera and the sliver band as the buttons have yellow tape on them and there are no marks at all on it (I honestly can't remember what it was like before).

The badly worn back plate wasn't swapped over, so I still have that. ETA: However, it wasn't worn, it was dull from having ground in dirk, urg! :o

It wasn't on properly when it came back and the edges seem to have been straightened up (rather than slightly angled to fit), so I have had to bend them back a bit to get it to fit flush.

Funny thing was, I had just replied to the complaints department at O2 telling them where they can stick their 'external defect is not covered by warranty' and seconds later got the reply from SE saying it had been sent out yesterday.

If it helps, I put in the correspondence I had had with SE which referred to this as a known problem, and the first page of google showing over 70k hits for 'Xperia crack'; just to show I knew were I stood with this.

Overall scores:

SE

Customer service: 10/10 :D

Repairing service: 9/10 (what did they do to my back cover? :confused:)

Physical design: 2/10 (it'll crack again!) :mad:

O2 UK

Customer service: 0/10 :mad:

Repairing service: n/a :rolleyes:
[XPERIA X1 General] watermeade:
bumped to another post
[XPERIA X1 General] dunkeljoanito:
Im thinking if its this issue is only pressent in the 1Xi version and not for the american Version 1Xa...
[XPERIA X1 General] ymlelay:
I've got exactly the same problem on my Xperia bought in January 09.

It was made 08W46: Crack near the volume button and another one near the camera.

I'm in france.
[XPERIA X1 General] danalex:
try to hold down your finger on the flash zone whenever u open the case, this might help the weak zone not to crack.
[XPERIA X1 General] watermeade:
Well My X1 saga appears to have bore fruit as I got a new one through the post on Saturday,I had 4 cracks on mine, one on the side above the keyboard,the one at the bottom of the battery compartment and 2 fine one over the lens housing,I had taken it to O2 to fix and their repairs dept wanted 40 quid so I refused and contacted SE directly,and got the same response off THEIR repair dept in Oxfordshire,although I had written a very long letter outlining my complaint and citing several web pages including this one and anyway they wanted 40 quid to fix,so I complained to SE in Newcastle and got given a ref and after 5 days I got a call from a SE rep called Jamie,who I explained to in great detail that I was not prepared to pay for something I considered not to be my fault,and if it HAD been my fault I would have happily paid for the repair,anyway he said they were awaiting digital images to appraise the damage,and the next thing is a new,or at least a very new looking refurbed one turned up,it had all the stickers on the buttons etc and I have been ALL over it and cannot find a mark,so am well please.

If anyone is intrested I think the crux of the problem is the battey cover stressing the case,so I intend to take the cover off as little as possible,oh and I forgot to add that I didnt send my battery or back to SE,so now have spare ones - Result!!

Rich..
[XPERIA X1 General] Coguar:
have same crack as you on 4th picture ...
[XPERIA X1 General] aminbp:
I had a crack on my X1 case and I am from Malaysia. Send for repair to sony Service Centre and a few days later the service centre called and they ask me to pay for the repair. I refuse to pay as it is a well known fact all over the world about the crack case. Then he asked me to call Sony Ericsson Malaysia service centre to complain. Apparently they have actually perform a test on 16 batch of users and after sometimes the concluded that the phone in Malaysia is perfect . I told them I once worked in manufacturing line and there are no such thing as perfect manufacturing. They also told me that I went to a website that showing cons of X1 phone and I told them I did not, I like the phone only i am infortunate to receive a batch that cracks after some time . After some argument the person ask to wait until he review the picture of the crack. Hopefully they acknowledge the problem and replace the crack case
[XPERIA X1 General] JureMTK:
I don't know should this be here but, my X1 has a screen problem. A few lines in the top of the lcd is whiter than the rest.

A saw it after taking a GOOD look at colors, becouse it was odd looking.

Anyone had anything similar???
[XPERIA X1 General] clockclock:
****!!!

... my X1 has a crack, too. :mad:

The crack is 5mm under the crack of buchmann, in the near of battery.

I have a silver X1, t-mobile, german, KW 52/08.

Its never falling down.

!!!!! THANKS, SONY ERICSSON, THANKS !!!!

:cool:
[XPERIA X1 General] buzz83:
My 08W49 X1a has been back from repair for just over a month (had nearly the entire casing replaced) and it has just cracked under the volume button (and through to the battery housing) again!

Lets see what SE will do this time... I'm not prepared to have my phone in for repair every few months even if it only takes 3 days.
[XPERIA X1 General] JoY RidE:
Hi guys! This is my cracks.

old/new cracks:

Crack with the day 29.01.2009

Crack with the day 13.05.2009

I still have one problem... . Reach. Xperia has a problem with the reach in big shopping centres. When I am entering the shop in a shopping centre, Xperia is losing the reach. Apart from that in the Xperii top something is rattle/shaking. I don't know how I am supposed to determine it . The service engineer said it was rattling vibratory engine.
[XPERIA X1 General] o2xdaexec:
well i got a x1 sent to me last week and guess wot it was cracked out of the box sooo,

ive just been sent a xda serra as my new phone so iam back where i started lol
[XPERIA X1 General] uiqjirka:
Focus the camera lens(its moving) - its normal.
[XPERIA X1 General] emwdava:
It's not the focus. That's total bull. Really!

My Xperia did not rattle before the first repair. When I got it back it had a rattle. The repairtech said it was the metalwheels at the bottom of the display. That was a load of bull too because it doesn't rattle on both sides, only on the same side as the camera.

I called the X1 agent (the number on the black plastic card) and he said it's not supposed to sound like that.

I got my refunded and I'm now waiting for the HTC Touch Pro2 (Rhodium).
[XPERIA X1 General] Bikram:
Totally pissed!!!!

Just found two cracks in the case so pissed!!! I handeled it so carefully.
[XPERIA X1 General] michaelthemage:
Kindly, guys, state at least the manufacture date, if not also if it is generic or branded phone!

I just got my new 09W03 and still didn't find any info if people with 2009 phones get those cracks too.
[XPERIA X1 General] elee888:
Hi everyone, I have an unlocked X1a here in the US and it has the same cracks like in posts 882 and 886. What should I do? Will SE repair the casing or send me a new phone for free? Or is this going to cost me an arm and a leg? Seems as though people are getting treated differently by SE here. If I sell this phone, how much would it go for with the cracks like that?
[XPERIA X1 General] Psycho Dave:
You didn't look hard enough...

http://xdaforums.com/showpost.php?p=3701550&postcount=852
[XPERIA X1 General] chiccusmaximus:
My 2 cents on this subject, I think it's related with the shock the whole phone has whenever the sliding mechanism is triggered, the impact it's too strong for the plastic material. So each time I'm opening the keyboard I try to smooth the impact with my fingers. No cracks till now.
[XPERIA X1 General] megacrazy:
Could be...I am sliding mine slowly as well.

However, they probably messed up the plastic manufacturing process for a certain period of time and you will get cracks no matter what. It's also probably a heat cycling issue where the phone gets hot and cold, causing the plastic to break. I've seen the same issue with car dashboards. The plastic composition is crappy, making the dash crack in summer when you turn your AC on/off. I seriously doubt SE or HTC will admit this is a problem...ever.

All I have to say is that if mine develops any cracks I will cut my losses and buy something else. The case for this phone is about 100$ and I doubt it's worth replacing it every time it gets messed up.
[XPERIA X1 General] Saweetarab:
On my second phone, I cant see that the cracks will ever stop happeneing, I have dropped mine, but the crack were appearing before then, just poor design of the case to be honest, not like SE phones!
[XPERIA X1 General] watermeade:
With referral to my previous post,I got a call from SE customer service to check that I had recieved my phone and to see if I was happy,and he confirmed that my new one is in fact a refurb,but he stressed that they consider these to be as good as new,and to be honest I am really pleased with it.I told him that I was concerned that the cracks may occur again,and he said that the phone carries a 2 year warranty and now I had a ref number I should use that in any future dispute,and that SE realised that this was a premium device and wanted to keep users happy.I also queried about the repair dept asking for £40 and he said that he was glad that I had disputed this as it allowed them to check on the conduct of the repair dept,so all in all it has rather reinstated my faith in SE..
[XPERIA X1 General] uniz:
Me to have a crack in my battery compartement. Not yet by the styles. I have brought mine back to t-mobile. They said they will send it to sony ericsson. I wasn't the first one in the shop with the problem. Even the person who helped me in the shop had te same problem.
[XPERIA X1 General] aminbp:
Just got a call from Sony Service centre. They did not want to repair the crack coz no one in Malaysia complain it yet. They ask me to pay around USD 36 to repair it... so.. please all X1 owner in Malaysia, lets start the ball rolling and complain to the SE
[XPERIA X1 General] 4m3r:
i'm from bosnia and herzegovina and i've used my xperia for 2 months yesterday i've seen crack in case just like on this link

http://i35.tinypic.com/2vv7ubt.jpg

i've sell my xperia today for 340 Euro.

I'm so disapointed in SE design.
[XPERIA X1 General] Sab8th:
Perhaps I'm one of the fortunate few.

I've no cracks at all, and that's with the machine spending 8 hours per day, for the last 6 weeks, in my back pocket!! :cool:
[XPERIA X1 General] grayme:
I've had a response from O2, they've 'checked with our device specialist and we are not aware of cracks appearing in the Sony Ericsson Xerperia (sic) X1. As advised previously, this fault is not covered by the phone warranty. I’ve now passed your comments to our feedback team.'

However, they are 'willing to replace the phone for you. This would be with the same handset and would be a new phone.'

I figure at least I can sell it on ebay.
[XPERIA X1 General] stevencyc:
Tell SE that the X1 is *made* in Taiwan with defects and it have nothing to do with where the X1 is sold in Malaysia.
[XPERIA X1 General] jfjt100:
Hi uiflorin,

I really appreciate your explanation.

I would like to ask you about the cracks near the stylus. Do you think that those cracks are caused also due to the same problem with the battery?

I bought 2 weeks ago a black X1i (09W08) and till now I do not have problems. I already did what you suggested and I am guessing that this will prevent my X1 to get those cracks.

Thanks a lot and sorry about my English.

Jose
[XPERIA X1 General] aminbp:
I tried, they fail to acknowledge that its their fault. I even have a invisibleshield full cover to protect it from sctrach. The SE personnel named Alex that I called is so arrogant, probably someone from Sony Asiapac should find someone who is more mature to answer customer complain..
[XPERIA X1 General] kenjichui:
suddenly found a crack beside the left side of the batt. and send to service centre.

(in singapore )

they charge me S$118.**(prox.US $80) for replacing the middle case.

I hv told them this is common issue can be found on the internet...

they just said that any thing due to the Cosmetic Issue is not covered by the warrenty and ignore me.

NO CHOICE.

-------------------

i think the crack near batt. is due to the frequence of open up the back cover.

(sometimes i due need to change sim card once a day. however, is it can't bear 100~200 times open and close within one year?)

but the manufacturer still need to take responsibility on this. the conflict on the 2 different materials metal and plastic. and the pressure on the plasitc part...

sigh........
[XPERIA X1 General] comeradealexi:
i have dropped my xperia a lot - its bashed up a big but no cracks
[XPERIA X1 General] dadeadman:
Join the club, im a singaporean too, but the cracks dont really bother me that much
[XPERIA X1 General] el Filou:
Still no cracks in mine after 4 months in my jean pockets, but it's black (don't know why but it seems to me the silver ones are more prone to develop cracks), and I hardly ever use the stylus and must have removed the battery cover no more than ten times. I use the headset jack a lot though so if it ever starts to crack I think it will be near it.:cool:

I hope it will stay that way because I would be very pissed if it cracked very late in warranty period (they could invoke user abuse) or after it.:rolleyes:
[XPERIA X1 General] m@rco:
And yet after 5 months after receiving a new X1 i have again a crack in my case.:mad:

Now it's the battery compartement that has a crack:mad:
[XPERIA X1 General] boerharmsdude:
Warranty Sony Ericsson

I also own a x1 with cracks in the casing. I send it to repair but now i have heard that i'm gonna receive a used one from somebody else hows allready got repaird. I don't want an other IMEI number because my old one is on my receive from my purchase.

I found this on there website so i hope that they are telling the truth.

http://img507.imageshack.us/img507/6/warrantyseeng.png

I'm from the Netherlands and my profider is KPN Hi
[XPERIA X1 General] skero666:
Damn it...today my X1 cracked in the exact same place the exact same crack :mad: just when i thought i got away with no cracks...
[XPERIA X1 General] Amateurr:
hmm didn't I would ever get a crack in my case, but I recently found one..

It's on the back side between the camera and the power button, anyone has the crack on the same place?

And maybe someone has experienced the way Hi/KPN (Holland) treats this problem?
[XPERIA X1 General] sillysquid:
Just noticed yesterday my case has cracked to the top left of the battery

exactly

the same as the photo in post #893.

Phoned o2 to claim on the insurance and they tried to say it was cosmetic and wouldn't be covered!

Once I explained it wasn't the cover but the rear body and in my opinion structural, they spoke to the supervisor and agreed to replace it.

New one should be here tomorrow ... costing me 25 quid excess though!

I've been really careful with this phone as well ... after 6months of use it hardly looks used! (apart from the dirty great crack that is!)
[XPERIA X1 General] chaosant:
Ive had mine for about 4 and a half months now and has a new crack on it... I was fine with the one crack on the back next to the power button but now it has one going from the battery to the volume buttons (which have stopped working) so i called up o2 an they said that they would contact me back within 48 hours to see what they could do.

Here I am two and a half days later a still no call :mad:

Ant.
[XPERIA X1 General] experia1234:
I have pre-glue the inside part of the wall corner and so far no cracks (4 months), it is a week design, battery cover pressure and thin plastic wall, corner...
[XPERIA X1 General] grayme:
It's a shame when you have to be a *&%$@~* to get what you are rightfully entitled to.

I don't have insurance, it doesn't seem worth it as my home insurance covers me so why pay twice? :cool:

O2 tried to tell me that it was cosmetic (and there is no known issue :rolleyes:), but we all (including them) know better. I pursued them, quoted the SOGA and they have swapped it over for a brand new one. :)

You let them take you for a mug and they will run all over you. I'm stuck with O2, but I am not stuck with SE!
[XPERIA X1 General] chaosant:
I just got in contact with o2 after they said they would call me in 48 hours and never did, called the replacement o2 number and they said that they will replace it (no insurance) all I have to do is send it back and they will send the new one out within 24 hours. Mine has two cracks in it and the volume buttons don't work :( but im glad im getting it replaced :D for free.
[XPERIA X1 General] methodz:
i got a crack on the silver bezel just above the stylus :( anyone get one there yet?

i have a black x1i, dunno who to call since i am in the us and this is an x1i :(