yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] :
SE X1 Died 6th March

Hi all i had all the same crack problems but on the 6th i woke up to a dead x1:( wouldnt charge or turn on absolutly dead its only 3 months old was a shock to my system, but i took it to the carphone warehouse where i got it from and they where very helpful and they had heard about the crack defect so where happy to send it off to be repaired or replacement for a complete new case and what ever is up with it. today 9th of march i had a call saying they had looked at the phone but have to send it off to the senior technicians and will be another 14 days. im hoping they cant sort it and i get a new x1 fingers crossed will post again when i have it back in my hands.
[XPERIA X1 General] achmed20:
you said "read" not "search" this thread and thats a whole different story. plus i forgot that u can search threads here ... . im not used to vbuletin *shame on me

anyhow ... got mine replaced a few days ago and guess what ... ive got a new crack under the volume button.

dam i am so never going to buy a metal covered cellphone/PDA aggain.
[XPERIA X1 General] George Knighton:
My Nokia E71-2 hasn't cracked anywhere, yet.
[XPERIA X1 General] michaelthemage:
Sorry to hear that....I am at my 3rd phone now. But I don't think it has to do with a metal cover, since that thin plastic cracks!

Actually I don't even think that SE knows and cares and eventually all the phones MUST some day develop these cracks. At least the ones that use the same material and come from perhaps the same plants.

It would be very hard to imagine that this cracking is just random coincidence.
[XPERIA X1 General] emwdava:
It's way passed random...

It's kinda odd that only in a few countries SE has admitted to it being a manufacturing fault.
[XPERIA X1 General] moleculez:
How do u repair a crack?

Just plainly stick it with a adhesive?

If thats the case thats really lame of SE.
[XPERIA X1 General] emwdava:
In my case they changed the whole backpiece twice.

And guess what.. My third backpiece is cracked again. and in the same spot as usual (batt/vol) but now I also have the stylus crack..
[XPERIA X1 General] dadeadman:
Wow, am thinking of taking mine to Wisma for a small crack near the stylus. If they cause any scratches, can you ask for a swap of that part?
[XPERIA X1 General] sandrinopi:
Just got back my phone after 6 working days (not too much) of repair.

The two cracks (outer near stylus, and inner near volume slider) have been repaired at no cost.

I noticed a new small (3mmx1mm) crack just in the middle of the center chrome band. :mad:

I need the GPS in the next few days.

Nex week will return it back for repais.

WTF, it's a 650 EUR thing...

Ciao
[XPERIA X1 General] emwdava:
I think the chromeband crack develops when they remove the old backpiece and install the new. I have that crack too..
[XPERIA X1 General] antmaster:
same here.. and ofc one at stylus again...
[XPERIA X1 General] experia1234:
Just add some strong and flexi glue on the uncracked internal wall (in the corner there is a "hole" -i.e. the plastic is very thin) and should be ok. I pre-glued my 2nd X1 and so far no cracks (it wall on the floor twice and back cover jump out).

Good luck!
[XPERIA X1 General] michaelthemage:
Just the last few postings should be followed by a public outcry! This is far beyond NOT acceptable anymore!

Somehow we should form a class action law suit unless SE is willing to refund, pay and/or make up for this!

On the other hand, if we count ALL the people that have reported this crack HERE, it won'd be enough to make SE even get out of bed in the morning!

That was always the problem, last screwup they did which affected me was the P990i phone. Even more people all over the forums popped up .... but nothing happened...SE was not forced to anything and never admitted to anyting.

Unless you see a public statement from SE, just some employees "admitting" does not mean anything for us, for real!

This latest case here is just outragious
[XPERIA X1 General] achmed20:
according to german right, the are allowed to fix it 3 times, and if the same error still occurs, i get my money back anyway. so ... im fine here.

2 more to go ^^
[XPERIA X1 General] antmaster:
same here in sweden i think, according to repaircenter they say its SE-policy to replace it on the third time it breaks..

tbh if possible i will get money back or another phone (not SE), if they give me a new x1 i will sell it asap and buy something else that hopefully doesnt crack...
[XPERIA X1 General] michaelthemage:
Well, that is all nice and cozy but certainly not acceptable! If MANY products develop ALL the SAME fault, then pitty laws of exchanging and then refunding money doesn't cut it anymore!!!

Remember, we are not talking here about SOME cases but a multitude of cases...!

And actually I was more looking to get SE taking the phone back, changing the bad parts (production wise!) and then getting it back in the market. And for current customers with this fault, for free! Something like this ;)

In the U.S. of A. it is called: RECALL of a faulty product!
[XPERIA X1 General] tsponge:
has anyone one got either

A) someone at SE admitting that the cracks are a manufacturing fault ?

B) that they will replace it on the third strike ?

if so please forward me the email to Tsponge at wol dot co dot za
[XPERIA X1 General] emwdava:
YES!!!

Katshing.se (a phoneseller in sweden) called me today and said that SE decided to reclaim my phone. And the best part is that I can choose:

A new X1, Another brand and model or money back.

I'm gonna wait for the Touch pro 2 or Diamond 2.

This is my third strike with the cracks.
[XPERIA X1 General] rosebud:
Well I'm happy, I argued the supply of goods act to o2, and stated terms of the contract I have with them and got out of my contract :D

anyone on o2 UK and on their 3rd or greater Xperia, I will give you the following hints

Supply of goods act

Section 11 of your contract.

Cheers

Rosebud
[XPERIA X1 General] :
Found this while looking around...granted Sony should accept back the one's with this default...but ....this seems to be a another option...I may order one as mine has 1 lil crack in it...http://mobile.brando.com.hk/prod_detail.php?prod_id=04008

WC
[XPERIA X1 General] michaelthemage:
See, this is what I meant: you guys talk about these laws and then state 'phoneseller' and 'operators'. No word from SONYERICSSON at all. SE should be made to comply but I bet almost that SE doesn't even know or care about this. The costs from getting these few phones exchanged/returned from Operators and resellers are alrady included in their marketing loss calculations. That way Se will never change and never have to!

Everybody that has had an issue of one or more cracks should prepare to get this to SE and not just the "middle man"!

But let's be open here... most of you are just happy that their phoneseller or operator made the exchange.... who want to take that fight further up to SE direct?!?!?!?!?
[XPERIA X1 General] digital75:
Just in case you order that black housing you may want to watch these videos right here to help you put your new housing on. If you scroll down a bit you will see the take apart and also the reassembly of the front and back.

http://gadgetblips.dailyradar.com/video/xperia_x1_reassembly_rear/
[XPERIA X1 General] evilRafael:
So I gather the silver X1 is considerably more crack-prone than the black one? Also perharps Vincew noticed a pattern about the week when the device was made?

I'm expecting the device to arrive in Brasil soon...
[XPERIA X1 General] MrLeche:
I think we also have to get some insider to cooperate on why the device cracks on known locations and what could have caused the crack to appear. I mean waiting for some time to finally get the chance to have the phone replace and then what next? to wait for the crack to reappear?

Are there statistics on ratio of successful xperia vs. the one that cracked like ours. Getting cracks 3 in a row would really be frustrating. How come people can live their happy lives with their xperia in top condition. Was it plain luck? Or did they ever take off their cover? IMHO, something might have been a connection to the crack and we need to know it to avoid it next time.
[XPERIA X1 General] dadeadman:
Its not just the cracks for me, the whole F**king screen is shaky! Anyway, Singaporean owners any one have good experience with Wisma service abt the cracks? Scared i ltr go there make wasted trip.
[XPERIA X1 General] antmaster:
today i have got my experia repaired for the second time for crack(s) this time at the stylus, last time both at volumebutton and stylus.

the dude at the repaircenter has no problem admitting this is a problem, when i gave him the phone he started looking by the volumebutton at first and said thats where they usually crack (my interpretation: this happens a lot, not just me and emwdava who also uses that same repaircenter).

after first repair i had it only 2 weeks until it cracked again, i did NOT drop it, so i called them and complained and said that it should last longer than 2 weeks and that i want them to fix it while i waited so i didnt have to go twice, i seriously dont have the time or money to go back and fourth with a crappy phone that cant hold itself together.

after some persuation they agreed to fix it on spot, took about 15 minuts..

lets see how long it lasts this time, i have the feeling its not a question of IF it will crack again only WHEN... /cry
[XPERIA X1 General] MrLeche:
MY cousin's black X1 also has a shaky screen that it bounces a little bit when sliding on/off. Altough her phone did not develop a crack.
[XPERIA X1 General] dadeadman:
Which country?
[XPERIA X1 General] emwdava:
We're from Sweden.
[XPERIA X1 General] George Knighton:
Nice avatar.
[XPERIA X1 General] emwdava:
Thank you!
[XPERIA X1 General] freakinglink:
Got a crack in my Phone to

I Stumbled upon that forum to find a solution to my Internet Problem via a connected WiFi and landed in here.

I quickly check my Phone and realized a Crack ne the Stylus in the SIlverframe.

I Have an Unbranded Phone, Silver. It was bought here in germany.

Somehow one day after opening the screen to unveil the hardbuttons/ keyboard, it snap really odd to the position where the Display switches into landscaope. Eversince the screen remains somewhat shaky.

Good quality is something diffrent --- its a shame for a so called premium Phone.

Any ideas what i Can do know ?
[XPERIA X1 General] joej:
Mine developed cracks at the volume button. The service center (simei in singapore) admitted the issue and changed mine.
[XPERIA X1 General] smegger040588:
Just forwarded this email to O2 with pics so hopefully some response after this if not im taking it higher!

Dear Sir/Madam

Following a purchase of a Sony Xperia X1 i have noticed a few problems with the case during my careful use of the item.

I have tried to report this to o2 on two occasions now and have been told the first time that a package would be sent out to return my phone and that my problem has been forwarded to technicians and they would be in contact shortly. On my second call my problem was forwarded to technical team with no further contact when it was to be within two weeks.

I have taken out an 18th month contact and upgraded to the Sony Xperia X1 however despite being branded as a premium and quality phone it has began to have some problems and i do not expect the phone to last the contact term.

As Sony Ericson's already knows these defects are similar to other customers.

Since receiving the phone the glossy lacquer on the front D Pad has begun to peel of the phone,

Silver paint around the head phone jack had begun to chip off

there has been a crack move through the battery case to become visible on the other fascia of the phone below the volume button.

The slider of the phone has begun to make contact with the keyboard beneath making scores and chipping the key covering

i have attached pictures of the faults described.

With this being a top of the line phone i do not feel that the above faults are justified.

I would rather prefer a replacement as the week 44 production phones seem to be at fault.

I feel that under the Sale of Goods Act this phone has not been as described and is not fit for purpose.

I am writing this email as my final attempt to get a replacement phone before raising the issue with trading standards and i would like a reply within 7 days.

thanks for your help
[XPERIA X1 General] agent_47:
some help

hey guys

got a crack in x1 after 4months. SE customer service refuse to take responsibility.....wat a **** load of idots.....

anyway i planning to get a chasing from england via a friend whose coming back to my country. anyone know hwhere i can find a casing to relace my cracked one.....can some one point me in the right direction and let me no on the approx price

thnx
[XPERIA X1 General] antmaster:
and here it is! cracked at stylus for the third time... 3 days from repair..
[XPERIA X1 General] YYYYY:
I´m also getting the third crack at the same lace, the thin plastic on the left of the battery place.
[XPERIA X1 General] buzz83:
This is pretty much the same as the crack I discovered in my silver X1a this morning.

I called the Xperia support line (1300XPERIA - Australia) and they have arranged for a courier to pick up my x1 tomorrow morning. They said that I will be without it for 4-5 days.
[XPERIA X1 General] rosebud:
Exactly the same crack as mines got... cant send mine back now tho... I managed to get out of my contract because of it lol... guess i could always send back to Sony Ericsson lol
[XPERIA X1 General] superweijie:
This is such bull****.

Well, I got mine repaired, AFTER much trouble(I ranted enough about this). And afterwards, there are still much trouble. The camera is very noticeably misaligned but the Simei Disservice Centre refused to correct it. They scratched my casing.

If there are other Singaporeans having this issue, try Simei (Dis)Service Centre. There are four users I recorded who got their casing changed there in-warranty.

ashkea, myself, another user who contacted me via email and joej.

I still wonder how they opened the casing. Mine was done in a haphazard manner.
[XPERIA X1 General] ZenithUK:
I've just read through the last 20 pages of this thread and not seen anything like what I'm about to mention. As my nick says, I'm in the UK so bear that in mind.

I have the crack by the volume button. I won't bother with pictures because I'm sure we all know what we're talking about. I phoned up O2 this afternoon and explained that my 7 week old Xperia has a crack through the casing by the volume button. After going off to talk with his supervisor for a bit, he came back and gave me 2 options.

1) Since I have handset insurance, put in an insurance claim. This means paying a £25 excess but I get a new phone.

2) Contact SESS in the UK on 08705237237 and arrange for a repair through them.

I told them that I would not pay for this and that I would contact SE to see what they say.

I phoned up SE and spoke to a pleasant gent called Liam. I outlined the situation and he pointed out that SE provide a 2 year warranty. He also said that I could send my handset in to them at a Freepost address and it would be repaired free of charge. The turnaround time is expected to be 10-14 days but they aim for quicker.

I've been thinking this over for the last hour or so and realised that I shouldn't have to go through SE as I bought my phone from O2 directly (in the UK, we have the 'Sale Of Goods Act' which gives consumers rights).

I phoned up O2 once more, outlined the situation and explained that as the phone is less than 2 months old, I would appreciate a repair or replacement. They offered me a free repair (10-14 days) or replacement with a refurbished phone. I chose the refurbished option as it means I always have a phone. The replacement will be with me on Wednesday and all I need to do is give the courier my old phone and battery.

Now let's see how long the replacement lasts. It means having to flash the stock ROM back on though. :)
[XPERIA X1 General] superweijie:
Lucky you. :) You mean your phone is INSURED? I never knew that.

Do they have loan phones while your phone is in repair? If it is so, I would have wanted them to repair provided their workmanship is decent.

You get a refurbished set, your chances of getting the crack again should be higher than that of a replacement casing I believe.
[XPERIA X1 General] tevhid:
Crack

I live in turkey and bought the phone from sony a week ago. i opened it in front of store owner and the crack was under volume button on a brand new phone. so the store supplied me a new one. and today it had begun to crack. so i took it in they replaced it once more and surprise my third crack in only one week. any ideas? the store manager said he would call sony but i dont know.
[XPERIA X1 General] antmaster:
broken straight out of the box! thats a new one for sure..

at least now SE cant claim you mishandled it, you should at least be able to lift it out of the box without breaking it haha
[XPERIA X1 General] rosebud:
Check the condition of the refurb, the one I recieved from o2 was in terrible condition
[XPERIA X1 General] ZenithUK:
I don't know what the situation is with other countries, but I pay £5 per month for optional insurance on top of my £25 contract tariff. The insurance gives me peace of mind knowing that if I damage my handset then I won't be without a phone for long.

The way it works is simple. If you damage your phone (eg. crack the screen), then you can call up O2 who will arrange for a new phone to be sent out to you. The courier who brings your phone to your door also takes away your old handset. The only cost you pay is a £25 excess fee which is added to your following month's payment.

The point of the insurance is that you're supposed to get a NEW handset in the event of damage to your old handset. I had an XDA Exec (HTC Universal) up until April 2008. I cracked the screen so I called up about a replacement only to be told that the phone had been discontinued. They did offer me 3-4 alternatives so I picked the XDA Orbit2 (HTC Polaris).

I've had an O2 phone with insurance continuously for the last 4-5 years so my insurance premiums are still at £5 per month. It would otherwise be £7.50 per month on a new contract now.

Rosebud: I told the lady at O2 that I would be inspecting the phone as soon as I received it and would be calling immediately if I was dissatisfied with the replacement. Believe me, I know what companies are capable of when it comes to refurbs. :)
[XPERIA X1 General] tevhid:
i just went back to the store, apparently se told them its a camon problem and the would refund the store, why the hell wont they refund us? Where could we file a complaint? love the phone but im on my fourth exchange its pissing me off.
[XPERIA X1 General] dadeadman:
Anyone from Singapore got lucky in getting SE to service at Bishan or Wisma? My stylus got crack with a bit of paint chip off, screen shaky, spacebar on keyboard quite insensitive. How many of these problems do you think they'll fix?
[XPERIA X1 General] ju76:
we have 2 X1 here in the company and bouch are cracked at the battery case. is the new part better then the old one?
[XPERIA X1 General] emwdava:
Nope. same crap as before.
[XPERIA X1 General] George Knighton:
Well. Let's see what happens and what they say: I've packed off the silver NAM X1a to the repair facility in Bloomington.
[XPERIA X1 General] emwdava:
No more X1!

I sent my X1 back and I'm getting a refund. I hope HTC TP2 is released at the same time as HTC TD2. I'm leaning more towards the TP2 because of the qwerty.
[XPERIA X1 General] indy.89:
X1i Build Date = X1i Build Quality!?

just thought i would let you all in on some info...

the first day i had my first experia was 1/2/2009. the slide on the phone was loose, and there was a huge gap in between the top half of the phone (screen), and the bottom half (keyboard). the keyboard buttons felt plasticy ( cheap plastic) and overall the phone felt like it was was only worth £50.

I went back to the store of which i got my experia and i made up an excuse about the phones software and i got an exchange after 1 week.

the second x1 i had felt the same, minus the huge gap, but the phone wouldnt connect to any wi- fi networks. so yet again i went back to the store and i asked for an exchange. the manager said i could have an exchange but i would have to wait a month because there was no Black X1i's in the country.

After a long wait, i recieved a phone call letting me know my X1i had arrived. after collecting my 3rd X1i, took it home and i examined the phone.

and i must say, i was well impressed with the X1i for the first time. the keyboard slide was tighter and felt strong. the keyboard keys feel rubbery ( feels like a thin silicone, like the headphone buds) and so does the top and bottom covers on the back of the phone. there was a smaller gap between the top and bottom part of the phone aswell. looks asif all the problems i had wern't ment to be there, and sony ericsson know the problems we are having, which is why they have changes some things, so it seems...

However, where most unfortunate people are getting there cacks (under the volume key), that area is still quite thin, but on the other side, its alot thicker and stronger.

overall it seems that the later the phone was built, the better the builld quality of the phone.

i hope you all get your phones sorted, this is a great phone... shame its being let down by some cheap materials. ( thats the credit crunch for ya' ;) )
[XPERIA X1 General] antmaster:
this is the answer i got from repaircenter in sweden when i asked if he knew if SE has taken any actions about the cracking cases.

in swedish:

Hej

Detta är ett känt problem på denna telefon. Tyvärr har inte Sony Ericsson fått fram någon lösning på detta ännu.

in english (to the best of my english skills )

hello

this is a known problem on this phone. Sadly Sony Ericsson has no solution for this yet.

---------------------------------------------------------------------------

i have now returned my phone to the store and im hoping to get my money back or at least another phone.. ill know more about this in 2-4 weeks
[XPERIA X1 General] sandrinopi:
Hello.

My phone is for the second time to be repaired here in Italy.

In the meanwhile I got a phone call by a SE tech guy who told me that the phone will be replaced with a new one, and that SE has in fact noticed that in "some cases" the cover can get broken even during the normal use.

On one side I'm happy because I will get a brand new phone (the previous one was a Week44); on the other side I don't know if the problem can be solved simply replacing the phone with a new one.

Reading at all the messages here, the new phone will probably get broken again in a few days.

This unless the new phone will be entirely built in metal, or unless the newer phones are built in a different way.

Best regards

Sandrino
[XPERIA X1 General] MrLeche:
SE told me the same thing as well; that they will relplace my phone with a new one since they will have antenna and camera problems if they will just replace the case. Up until now I'm still waiting. But I don't think they will make a different material of the Xperia just to compensate for the cracks. And up until now, I'm the only one in the Philippines who has ever had the crack. I think some Xperia's are able to pull it through.
[XPERIA X1 General] ZenithUK:
The refurbished replacement has come through today and it isn't bad. No cracks, scratches, catching slide action or buffed sections. The one thing I did notice was when I went to put Hard-SPL on it. The phone already had it on! :)

So obviously whoever returned the X1 tried using a custom ROM on it before returning it (for whatever reason).
[XPERIA X1 General] tevhid:
my fourth is holding up well so far. but i thibk the screen is a little shaky. is that normal? bis there any way i can fix this? is it normal are your screens like this.
[XPERIA X1 General] dadeadman:
Any new successful swaps in singapore?