yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Ineedtoys:
Don't worry, it will happen. Mine came back a couple of months ago with the "improved" shell, and have just noticed a hairline crack has appeared in the usual place under the battery door. The phone has been cosseted since I got it back and never used outside a leather case. Time will tell whether that will lead to total failure of the side panel like before, but it doesn't look promising.
[XPERIA X1 General] Yiazmat91:
I don't like the X2 and the HD2 is too much expensive...:( however thx for the answer...:)
[XPERIA X1 General] Elusivo:
Hi

I just sent my X1 for repair of 3 cracks on case, plus the loose slide mechanism and faulty keyboard that duplicates a lot of letters when i press them.

I was wondering if anybody in Portugal have sent in their X1 to have the case fixed and if they fixed it
[XPERIA X1 General] 10123:
Aaaargggghhhh, dont buy an X1 !! Its an experiment gone wrong, I regret the day i bought this crap
[XPERIA X1 General] Jabe:
Mine was made in week 45, black. I have no cracks yet, but I've only had it for 3 days. One thing that did happened was that the SE logo on the back fell off. I might have helped a little, when I was trying to open the battery compartment. I glued it back on and was done with it. It just aesthetics, though. There is no contact with the inner part of the phone.
[XPERIA X1 General] JohnDoe01:
Just got my week 48, black. Just perfect and lovely.
[XPERIA X1 General] Nippero:
Just got my silver X1, week 48. No cracks out of the box. Will update in like a week or two, or sooner if something happens.

Although the spacing for the slider seems a bit off.. one corner has a bigger gap than the others.
[XPERIA X1 General] boomdijk:
Ik heb ook met SE support in NL gebeld... Ze weten er dus van!!!
[XPERIA X1 General] jagger2k:
mine is a week 44 and i have has mine for 3 weeks, no cracks.
[XPERIA X1 General] experia1234:
where does it say the week of production?
[XPERIA X1 General] experia1234:
Well I have the same experience and would like to try another phone to confirm if this is standard.

When I press the screen edges/keys on the front top (i.e. screen side) case moves in about a 1 mm. This more happening on the left side of the screen.

I wonder how the 2 housing (top/bottom) are put together.
[XPERIA X1 General] cursor:
Black One, Week 45, right now it's perfect, no defects.

I'm loving this phone, it's blazing fast compared with all the previous PDA's I have and use.

Also, it's smallerthan the S200 I'm using at work.
[XPERIA X1 General] johnchan78:
Black one, week 3, all fine, no defects.

The only thing i noticed, is that there is a slight "up/down" movement on the screen part. That is, it slides solidly, but when it is closed, you can find the screen and keyboard maybe can move about 1mm up/down, not completely tight/solid. Do you guys find that too? Is it normal?
[XPERIA X1 General] Jabe:
Look at my post. I think it's normal. i gave it some thought and it probably would be very hard to make it rock solid, given the left upper plate does not come in contact with the lower one, so it's not suppoerted.
[XPERIA X1 General] wickedwy:
Okay, here's another Crack-in-Case victim. From the Netherlands, again... :mad:

Here it is!

My handset is also from 08w44, a silver one, unbranded and it's not SIMlocked.

Who is the owner of the x1 showed in the Picasaweb-link in the startpost? Coz that crack is in the exact place as mine is :eek:
[XPERIA X1 General] LZF:
And another Dutch silver one from week 44, bought without contract, happened between yesterday and this morning. And no I didn't drop it :mad:
[XPERIA X1 General] Jabe:
It seems that the crack thing is really mostly the 44th week thing and that the dutch version was being made at the time. I asume they can be returned for a new phone which was not made in that particular batch. Hopefuly they've realised there was something wrong before the week 45, when my phone was made.
[XPERIA X1 General] Ganondolf:
that real bad, just sent a email to sony uk about the little cracks near the stylus hole but its surprising that the phone could crack in half:(:mad::(
[XPERIA X1 General] Ganondolf:
has anyone sent theres back? if so how long did it take for u to receive the replacement?
[XPERIA X1 General] YYYYY:
Mine is from KW42 (Black), has already a crack after one month....
[XPERIA X1 General] osmano:
Anyone made some statistics out from this thread....Maybe there is some conclusion to be made from it wich we can send over to SE.....?
[XPERIA X1 General] berlinberlin:
I have a 08w42 as well.

care to show us how does it crack?
[XPERIA X1 General] vincew:
PM me your week number and tell me where it's crack and I will put the info in the start post from now on.

Also, shall we write an e-mail all together which we can send to Sony Ericsson? :)
[XPERIA X1 General] YYYYY:
Here you go

http://img83.imageshack.us/my.php?image=zwischenablage01ep2.png
[XPERIA X1 General] Typako:
I have the most popular crack, the one below the volume control.

X1i black 08W52

Has anybody left such a crack without repairing for a long time?

Does anybody know what is the worst possibility if we do not repair?

Sorry if it has been asked again.

I tried to read as much as possible but this is a really looong thread.
[XPERIA X1 General] Yiazmat91:
XD

So,who knows a phone 4 me...with touch screen,QWERTY,windows mobile,4 no more than 400€?:D
[XPERIA X1 General] ncee:
Had my cracks fixed in April, developed the power button and stylus cracks a few months ago, again and now the chip between volume and camera button has appeared, again. Aaaarghh!!! And then they want us to buy X2, never!
[XPERIA X1 General] mimminito:
Well, after almost a month of waiting for the phone to be repaired, its come back, in the same state i sent it in! its rediculous, they claim that there is water damage to the phone, so they will not repair the case!

I can use the phone fine though, no problems because of this "water damage". and they expect me to pay my £35 a month contract as well, which i have not used!

A letter to ofcom is in need
[XPERIA X1 General] cenwesi:
Really disapointed in sony.....time to vent

:mad:

I will NEVER by another Sony product in my life again.... let see, i have spent too much money on Sony and all i get from them is crappy products. Yes i said crappy product. The most annoying thing about this phone to me is the way the BT cut off. I mean i am talking to someone and all of a sudden the BT cuts off. I am one that does NOT like holding phone to the ear. I even have two of their VERY own BT and they claim it should work. Only thing that they seem to have done right for now (knocking on wood) is fixing the crack on the phone. Their

customer service suck and they really need to start listening to their customers.

PS: I will not even recommend this phone or ANY of the so called xperia line to anyone...Shopping for my next phone and i will sell mine in a heart beat one my new phone arrives without blinking.
[XPERIA X1 General] Yiazmat91:
Can anyone answer?...i don't want to buy a suckin' product XD...i have read a lot of discussion and there is who say that this telephone is the best they have bought,and who say that this telephone had the problem of cracks that is not nice...are these cracks so bad?so visible? answer please :(
[XPERIA X1 General] Bikram:
Crack in the Case - Again!!!!

Hi,

I sent my phone back to Sony for four cracks and then they changed the case and it came back with all new frame and everything. But after 2 months I see cracks again??

Is it worth it to have the case changed apparently its not even working. Or should we have just buy cases from ebay and do it ourself?

Like this one

http://cgi.ebay.ca/FASCIA-HOUSING-C...wItemQQptZPDA_Accessories?hash=item3a537660c0
[XPERIA X1 General] Ineedtoys:
The case cracking issue is down to poor design or materials used by the ODM, HTC (maybe imposed by cost cutting by SE?). The same thing happened to Palm Treo Pro, whose cases continue to crack but with less recourse. That seems to be the most obvious reason why both firms have reportedly dumped HTC and switched production to other firms for later products. AFAIK the X2 is being made by Mobinnova (part of Foxconn). Not that that excuses SE's overall quality control of course, but at least one would hope they have learnt some hard lessons from the return costs and sales damage done by allowing such poor products to leave the HTC factories bearing their name.
[XPERIA X1 General] mimminito:
Id like to know peoples views on changing them ourselves too. Ive heard the black cases are better than silver, and so is it worth me purchasing this case and doing it myself. Its less than half the cost of O2 doing it!

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=280409814729&ssPageName=STRK:MEWAX:IT
[XPERIA X1 General] Ineedtoys:
Perservere with O2 or send it to the Sony Servicecentre direct. It's an inherent design fault so you're entitled to have it fixed free. That's much cheaper than eBay :)
[XPERIA X1 General] n_s_simpson:
Well I have exactly the same issue with my X1 that I bought when they were first launched (my phone has the original chassis).

Well the cracks appeared months ago and in July I reported it to SE. They agreed that I could send it back but warned if it's accidental damage I'd have to pay for the repair.

Well I never sent it after all the reports here.

This weekend it started playing up. Internet access keeps freezing and the screen keeps flickering.

SE said I could send it into them using the original log number. I am doing this but I am a bit worried.

Well if I get any problems I am going to refuse to pay my monthly contract to the carphone warehouse. As far as I'm concerned my contract is with them and if the warranty is insufficient that is their problem to sort out.

Has anyone gone down this route?

Thanks

Nick
[XPERIA X1 General] Speedmatze:
And here's one more...

Had my X1 for 6 month now and about a week ago the crack between Volume control buttons and battery compartment showed up.

I send it in today. Let's see when and in which state I'll get it back...
[XPERIA X1 General] n_s_simpson:
POLL

Okay, I've created a poll. It will be interesting to see how many people have problems with this phone.

Poll is located here: http://xdaforums.com/showthread.php?t=577013
[XPERIA X1 General] 10123:
Sent my X1 of on Friday, took 15days for them to recieve it last time, now with the post strikes i expect 8-10 months:D. Anyway i sent mine of because the metal rim was buckling anyone else have that problem.
[XPERIA X1 General] PredatorX11:
big crack on the side of volume..and in to the internal chassis. my x1 have 9 months.:(:mad:
[XPERIA X1 General] sonus:
If you're in the US or possbly Canada, you can check your RMA status in the link on this post.

http://xdaforums.com/showthread.php?t=579682

FYI, to all of those thinking it'll be eons before you get your X1 back, I sent my X1 in last week, and its on its way back to me already... just keeping my fingers crossed that they actually honored the warranty instead of giving me some BS about the issues being my fault like I seen on some posts here.
[XPERIA X1 General] bdangol:
So awesome I was not too bothered about the cracks until my screen went blank. and they gave me a new phone!! Woopppy
[XPERIA X1 General] Nullstring:
ooohh cracks :P

mine here
[XPERIA X1 General] cenwesi:
ouch, that is the worst i have seen... No way will the deny fixing it :)
[XPERIA X1 General] Nullstring:
anyway .. yep it's worst .. ;)

but it's not a problem .. I have contacted SE Support here in Philippines and they are selling FULL SE Faceplates (x1 full housing) and if you want.. you can go to ebay and search for x1 housing .. :)

here's the link

http://shop.ebay.ph/i.html?LH_Avail...h/i.html?_nkw=xperia+x1+housing&_arr=1&_rdc=1

I got my X1 last year so there's no problem buying and replacing it and btw, in Youtube.com, there's tutorial there on how to Disassemble X1.. already tried it it was fun :) I didn't worry about it

here's the link again

Rear Disassembly

Front Disassembly

make sure to disassemble rear first before going to front :)
[XPERIA X1 General] Ineedtoys:
Useful tips - but why should you have to pay to repair it and risk breaking your phone? It's a design fault which potentially affects all X1s; so stand up for your rights and make SE bear the cost of putting it right!
[XPERIA X1 General] Nullstring:
I truly understand.
[XPERIA X1 General] mostafa007:
They changed my hosing free

I had thies cracks two months ago and I went to Sony Ericcson dealer where he refused to consider it as manufactur defect first then after contacting sony ericsson they told me to go back there a gain and he accepted my mobile and changed my mobile housing and key pad and they updated my rom all that was free of charge

and sony ericsson contacted me more than one time to check if my problem solved or not

tnx for sony ericcson
[XPERIA X1 General] mtechfan:
Oh, they fixed my housing under warranty. But the service depot broke the chassis of the phone in the process and returned it back to me that way!!!

http://xdaforums.com/showthread.php?t=581119
[XPERIA X1 General] iopy:
I've just got my X1 from repair for the 2. time, and after just one day of use, it cracked again. I'll get my money back and go for the X2 when it finally comes to store. To bad, cause I liked the X1, but X2 looks nice too, and this one is made by SE, so probably the quality is better...
[XPERIA X1 General] stihl:
ugh..well.. finally it's my time I guess

I just got my first crack

.. build date of my phone is 09W13 .. I thought they would've fixed the problem by then, guess not.

just under the volume button, going straight through the plastic exterior. If I remove the battery cover I can see a big crack all the way inside aswell..what a waste.

So I'll be going to the T-mobile shop near me to see what they can do for me.
[XPERIA X1 General] Intratech:
Got mine cracked at the top near the power button and it runs down to the camera area.
[XPERIA X1 General] snakefreak:
my is cracked in the following areas:

between power button and camera

under volume keys

under akku backplate

in the middle between camera and volume keys

make 4 cracks

i called se suppourt in germany and the pick up the phone on next friday.

the suppourter tells me it takes 4days to pick up repair and ship back. :D
[XPERIA X1 General] Salamander98:
Direct Contact for Sony Ericsson Customer Service Manager

Hi everyone!

If you want a direct cell phone number for Jennifer Atwood who is Customer Service Manager for North America Here it is!

919-274-5118

She is the one that approves ALL phone swaps. If you have a complaint she will take care of it. And if she gives you a hard time, tell her that SAL told you to call. If that doesn't work, then tell her you are gonna take her to court. That will get you a replacement phone shipped out OVERNIGHT.

Good luck everyone

Sal

Former Executive Escalations Manager for Sony Ericsson North America.
[XPERIA X1 General] indoxperiax1i:
what we should do aginst sony ericssion

i am from india and i have bought x1 on 10 nov 2009. the production batch of my phone is 09W42. my phone aalso get craked at battry compartment side exactly similar place as shown in this forum. i have reached the SE sevice center and asked for replecment or refund. they refuse to fix it . they said such type of complain not comes under waranty so cant do any thing.

here all we suffering with same issue. here all member telling only about what will happend with him .no any suggest that what should x1 user do aginst sony ericssion. because after one year or more x1 are still cracking and se selling this defective set in all ove market in our planet earth without any hegitation. is this right way to make money? we have to do somthing for future that sony ericssion alwayes remember the x1 issue. after all we have power of unity .use them.. and take a big step... i am always with allour members.. thanx

ravi

india

sun_25online@yahoo.co.in
[XPERIA X1 General] :
Hey Sal, I contacted her just a few moments ago. She seemed more interested in finding out who gave me the number then helping me, but she did ask for my old RMA number. When I mentioned your name, all she said was that you left 2 years ago and she'll call me back.

Edit: Got a call back from someone else. All they're going to do is repair it again
[XPERIA X1 General] jgb:
Federal & State actions filed against SE re: cracking/warranty issues

Please join me in attempting to hold SE accountable. I have filed Federal & state complaints against Sony Ericsson over its failure to resolve this cracking issue, and in my case, its attempt to use this issue as an excuse to refuse a warranty repair of the "ribbon cable" failure.

All info needed is contained in this thread: http://xdaforums.com/showthread.php?t=599181
[XPERIA X1 General] Zhariak:
I've had my Xperia X1a for about a 6 months now.

My apendix blew up a few days ago so I had to go to the hospital. I was using MSN quite a bit on the phone after the surgery to keep myself occupied...

After one day in the hospital, the top cracked from the power button, down to the Camera... No idea if it had to do with the humidty or what, but It was dropped/hit since it was in my hands at all time...

Since the phone was purchased from Expansys, I have to go directly through Sony... I'm really not looking forward to this whole warranty experience (every time I've sent phones in for repair no matter who the manufacturer, the phones are always returned more broken than when sent)....
[XPERIA X1 General] :
Ok guys, I'm jumping boat. This is just getting ridiculous, so I think I'm going to purchase the hd2. I will definitely never buy from SE again.
[XPERIA X1 General] lrbpereira:
My has a smal crack too... near the stylus, really small crack form the stylus hole to the border of the casing... nothing like the one on the #1 post.

Black SEX1

08w47
[XPERIA X1 General] ransflyer:
Mine had a crack near the stylus but It's now got a big crack across the whole of the silver band under the 'v' on the keyboard. I've never dropped it and I keep it in a SGP case.

I still love the phone, but I'm not going to get a HTC again.

Every HTC that I have owned had hardware issues within the first 6 months. My old MioA710 was dropped many times and never had a problem, The communicators went on and on, but HTC.... VERY poor quality.

My next phone will be a LG Expo or a Omnia Pro.

Rans.
[XPERIA X1 General] ed_bracam:
No problem on mine or only small issues:

- Qtek 9100: about 4 years, only painting scratches

- Dual Touch: 3 years, No problem

- TyTn2: No problem (I sell it after 6 month)

- TP2 form 08/2009: No problem
[XPERIA X1 General] ransflyer:
The original XDA was replaced twice due to the connector failing.

The XDAII was replaced with the same problem, and repaired due to complete loss of signal.

The XDA Exec had problems with the hinge flap becoming loose, was replaced and repaired in the first 3 months.

The orbit's case kept coming apart, It was repaired once, and the same thing happened a month later, in the end I kept super-glueing it back together.

The Ignito had a screen problem and was repaired, but the main issue with that one was the horrendous battery life. I'm a heavy user and use pushmail for work, I was lucky if it lasted 'till lunchtime. I brought 2 extended battery's, and could just about get through 1 day with that.

I've got a 1800ma battery in the X1, and the battery life is fine, in fact the phone is fine, apart from the cheepo plastic case that breaks if you look at it too hard.

Rans,
[XPERIA X1 General] briian_:
Okay so i'm planning to buy this phone, but based on this whole review/thread, i'm assuming everyone is not happy with the phone due to the cracking case.

Should i still get the phone or dont even bother consider it?

I'm planning to get the black one, but apparently the black one also has issues with it
[XPERIA X1 General] aethelbert:
I have contacted Sony Ericsson Australia about this problem. Mine is a generic 09w12 unit (I had erroneously informed SE-AU that it was a 09w09 unit) but the date should not be an issue. I have the same problem as shown here: http://www.xs4all.nl/~bigmouth/3.JPG and also a crack across the silver strip on the left side of the handset.

I will report back here when SE respond.
[XPERIA X1 General] azansod:
just notice a crack on my X1i....near the batery cover case n camera button....it's very dissapointing....:(
[XPERIA X1 General] brumma:
I just found the typical crack near the battery holder as well as a chip in the chrome plastic strip. I've only had the phone for 2 weeks! :(
[XPERIA X1 General] flamingsamurai:
Please do. Also in Aus and I need to send in my phone for the ribbon cable problem, but my phone also has cracks, its a 08w53 (week 53 in a year?). I'm worried about whether or not they'll replace it
[XPERIA X1 General] aethelbert:
I am still awaiting a reply from Sony Ericsson Australia, though I shouldn't expect too much of them at this time of year, being Christmas and all. However, come the New Year I should hope that they reply quickly or this may surely end up being the last Sony Ericsson I purchase.
[XPERIA X1 General] ant_thomas:
Mine has already been in 3 times for a few different repairs, headphone socket breaking and many cracks, this was about 9 months ago. Each repair took about 1 month each.

I now have the exact same crack as you've got plus a few others. My main issue is that the touch screen as stopped working when using the keyboard, really really annoying. I've only had the phone for 12 months and it's had 3 repairs already.

Looks like I'll be on the phone to SE in the new year to argue my points AGAIN.
[XPERIA X1 General] azansod:
man...just notice the picture...exactly the same as mine....bought a few months back in indonesia... still thinking what should i really do..either send it for repair or just get a new fone...:(
[XPERIA X1 General] ant_thomas:
Also turns out that when I open the keyboard the screen loses its alignment when you return to portrait mode. This really is shocking.
[XPERIA X1 General] de Wolfe:
THAT'S IT!

So, now I just realized my 3rd crack within 10 months of moderate use. HW-keyboard has also left for the 2nd time.

Amazon takes my X1 back and refunds the whole price, that's really good!

I move over to Touch HD2.

Farewell X1! The time that you haven't been at service was a good time. Shame on SE for giving up that brilliant phone so early...:mad:
[XPERIA X1 General] flamingsamurai:
I just got off the phone with SE AU, and they were pretty helpful. They said they are going to send a courier tomorrow and phone should be back in 5 working days. Just give them a call on 1300 973 742, and tell them you got cracks.

Slightly surprised that they said they were going to give it a premium service, rather than replace it.
[XPERIA X1 General] MattKeating:
I've had the phone replaced once. my case has developed another crack by itself.

So about to send my phone off again for the second time. Its only lasted 3 months since I got it back from SE.

I have the same crack as in : http://www.xs4all.nl/~bigmouth/3.JPG
[XPERIA X1 General] aethelbert:
I finally got a reply back from Sony Ericsson Australia and they need to know what type of Xperia mine is. Mine is a Three device, but I can't track down a ROM for it. I"m thinking of just flashing the generic ROM of Australia (R2A is all I can find) and then the stock SPL and radio. I think that covers up my tracks?
[XPERIA X1 General] yeelin04:
i am from asian country.. Malaysia..

bought my phone under THORUS with 2yrs warranty..

recently i found a crack on my keyboard too..

i went to Sunway Pyramid, Subang Jaya Sony Ericsson Service Center, they told me that they dont do such claims unless its their people who accidentally crack it..

they referred me to Amcorp Mall, Petaling Jaya cos that is the main center..can my crack be claimed?

The RED LINE is the crack i am mentioning..