yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] michaelthemage:
"

sdca7718

Junior Member Join Date: Dec 2008

Posts: 1

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I just noticed a crack above my flash. I had a growing flake crack by the stylus as well. I will be sending it in on friday. This is never going to end. Why didn't they use metal or thicker plastic?

Sony style X1A silver 08W52

***************************************************************

WHERE are you located? And you have an -a- version built 08W52?????

That would mean you are the first that has a week 52 phone that got the cracks?!?!?!
[XPERIA X1 General] Gandhi70:
4 weeks after the i got my repaired xperia back, it is developing a new crack.

this time its near the stylus.

simply great.
[XPERIA X1 General] bemymonkey:
Well, that sucks. Is it a reason not to buy the X1? Or is it just a _minor_ annoyance?

This is making things really hard for me - I was dead set on the X1 :(... Now I'm leaning towards the Touch HD because of the case cracks, but I'm really gonna miss the keyboard. Touch Pro is ****e because of the missing headphone jack...

Are the keyboard and headphone jack worth the trouble with the cracks? :(
[XPERIA X1 General] Raspster:
hmmm, I have not seen this with my x1a 08w52 but I rarely put the phone in my pocket and usually always use a phone pouch. I really do wonder if this is happening to ALL x1's or only some. Does it matter where they were developed..? Is there any way to even know other than build dates because it seems like all build dates of some way or another have this problem.
[XPERIA X1 General] Gandhi70:
i never put my phone in the pocket. im using the original se belt case to carry the phone.
[XPERIA X1 General] emwdava:
My X1 that already has been repaired twice has 2 new cracks and I've only had it back from repairs 8 days.

I have never ever dropped my phone.

1 crack is located on the chromeframe, a hairline crack exactly between the vol and camera buttons.

I think this crack comes from disassembling and assembling it too many times.

The second crack is located by the stylus.

Just to sum it up:

bat/vol crack - 2

Chrome frame - 1

Stylus crack - 1

-----------------

equals= 4 cracks in total.

During the last 8 days I've been home sick with the flue and

I haven't used my phone and still it somehow produced 2 fresh cracks.

Something is very wrong with this model...

I'm done with this phone now..

Does anyone know of a good replacement for the X1? I really liked the X1 until it started to fall apart..
[XPERIA X1 General] DocMAX:
how can i make the same back-housing in aluminium? can i replicate it? which machines are needed?
[XPERIA X1 General] emwdava:
I'm no expert but I think the reason you don't have metal all the way on the back is because it will block the signal to the different antennas in the X1.

I bought a chromed shell for my old Nokia 3210 (back when they were cool, if they ever were). ;)

I never could use both front and back at the same time.

It blocked the signal completely. So I ended up only using the chromed front.
[XPERIA X1 General] antmaster:
i managed to get som pics of my remaining cracks, i have had it repaired once, but not for these cracks..

08w38 manufacturingweek

maybe i should have wiped it down before taking these pics :D

the inside (ui) of this phone i love, the thing SE/HTC built around it suck almost

as much as regular SE phones nowadays, and for that sucking there are no words who can describe what i feel.. top of the line my ass...
[XPERIA X1 General] emwdava:
This is just like one of my new cracks.
[XPERIA X1 General] sonlazio:
I and my close friend have bought two x1i and up to now, nearly 3 months from the day we bought it, there is no crack. X1i 08w48, may be we are lucky but i know somebody use this phone, too and everything is just perfect. I think it doesn't happen to all phone.
[XPERIA X1 General] emwdava:
Thanks for trying to comfort us, but it's not helping... My phone still cracked x 4....
[XPERIA X1 General] sonlazio:
oh, I'm very sorry to hear this, but I don't try to comfort you:D just my opinion:D anyway, have any of you seen x1 crack from asia? I don't know but it just happen in Europe and US. What is the different? damn HTC, at first, lack of motion sensor, and now, some cracks.
[XPERIA X1 General] jezusrvd:
mine got this AFTER i told a poll my x1 was fine...:(
[XPERIA X1 General] sdca7718:
I am in San Diego, I odered from sonystyle in november and had my order go into back-order twice. They gave me$40 and a car chager for the wait, not worth it if this is going to keep happening. I wonder if there is a way to return this because it is an unrepairable product. I have only had the phone for about 4-5 weeks. If it cracks again, I will be trying to get rid of this phone.
[XPERIA X1 General] katsyonak:
I don't know if it was asked here before, but, do the people with the cracked cases use vibrate a lot?

I'm not sure if vibrate can actually cause that, but it will sure not help with the crappy plastic SE put there.
[XPERIA X1 General] rookie333:
it's my suspicion too, the vibration is much heavy at start up, maybe it's a solution to drill a little hole at the end of the beginning crack to stop it from further cracking.

That is a helpful and normal procedure in aircraft maintenance,

but it is only a good way for non visible areas on the phone and not so good for guaranty reasons

:confused::confused::confused:
[XPERIA X1 General] uiqjirka:
I have 09W02,everything is ok
[XPERIA X1 General] MrLeche:
I've been in Asia all my life and I've been in this thread all my x1 cracked life. :)
[XPERIA X1 General] darthmelk:
I have 09W03 for over two weeks and only a few minor scratches on the battery cover. No cracks yet.
[XPERIA X1 General] mtaher:
dam i have a drack

i have a crack near the volume button .... i am wondering what if it fell from me ? it would break to pieces ? the bulid quality is poor..

starting to regret buying sex1
[XPERIA X1 General] bigu1975:
Question about the potential reason of cracks

Hello,

I am a new user of X1 - so far no cracks.

I love the phone but after reading this thread I started wonder when my phone gets cracks and what is the reason of them - what behaviour during using the phone is causing the cracks.

I looked my silver X1 very carefully and my question is:

Maybe the cracks are appearing due to using built keyboard - when the keyboard is using very often and due to some tightness during typing the bad quality plastic is just cracking? How do you think?

I am sorry if this question has been already answered but I am too busy to be able to read all posts from this long thread :)

Cheers,

Bigu1975
[XPERIA X1 General] mtaher:
View attachment 160205

View attachment 160206

View attachment 160207

View attachment 160208

These are my cracks ..... and i am getting pissed off .. i called the SE support in egypt and they said they can’t help me on this matter because they don’t sell the phone ? They will not provide support?

Now what should i do i bought the phone and thought that it has an international warranty (travelers warranty) , but SE writes something on the site for promotion and practically does something else.. ?

I have sent an email to Sony Ericson and waiting for the response ..fingers crossed
[XPERIA X1 General] George Knighton:
Mine looks exactly like yours. There are many of us with cracks exactly like this, and I still think it has something to do with how the battery cover affixes to case.
[XPERIA X1 General] MrLeche:
hello people.

There is a study that might cause our same cracks to appear. It looks possible.

Do you open your battery case using the canal opposite the volume button by your fingernail? (lower right canal if the phone is facing back)

If you do chances are, the metal battery case lifts a bit tilt and the parallelogramic corner of the case pushes the case near the volume button inwards making it possible to crack? I haven't got and chance to prove it altough it makes sense because it is easier for me to open the battery case using the right canal instead of the left one by my fingernail. Again, lower right canal if I'm facing my phone's backside.
[XPERIA X1 General] superweijie:
Black colored, 08W50, cracked near volume cover.

I got a crack too. The SE Service Centre Wisma(Wisma is the mall where the SS is situated) at Singapore refuse to help, citing cosmetic defect and such, saying that it is caused by impact. I been treating this phone more carefully than my violin, laying it down on all surfaces gentle, I don't see why it would crack after 6 weeks. It is not even my main phone(Samsung i780). I was for 3 days straight, having holidays, when the crack developed.

I will post a picture soon, but it is exactly like this: http://xdaforums.com/attachment.php?attachmentid=160206&d=1235424538

I think the crack is associated with the right side of the phone having more "support" than the left. Also the casing to the left of the camera isn't really tied down tightly, it WANTS to raise itself up. Lastly, the left side is really really THIN.

Anyone in Singapore facing the same problem whom found a solution or is finding a solution please email me at superweijie(at)hotmail(dot)com
[XPERIA X1 General] George Knighton:
I think you might've very well hit the nail on the head. On a new Xperia, you will be able to notice the case flexing slightly when you do this.

It's just not a good design.

Such a shame, because the phone's insides are absolutely awesome. :-)
[XPERIA X1 General] superweijie:
I think materials play a role too. If it is only a design problems, a higher percentage of people will encounter this problem.

EDIT: I would also like to mention something about the stylus silo crack. The SILVER demo set at the local Sony Style ALSO has a crack at the stylus silo. As with all demo sets, it doesn't have a stylus(or probably got it stolen) in the slot. Maybe rough handling would cause the crack, but it might not be completely due to improper pulling out of stylus as some suggested.
[XPERIA X1 General] mtaher:
SE are in denial

When I called sony Ericsson in Egypt they said they have not received any reports from any customers or even from the head office of sony ericsson regarding the crack issue and they were pointing to misuse handling of that phone. they said the phone was perfect and had no problems with it regarding any cracks or build of the phone

Now what should we do ? how could we proceed with SE state of denial ?:confused:
[XPERIA X1 General] superweijie:
I was literally begging the customer service officers to help me. Our counterparts in Europe/America are so much more lucky.

What pisses me off is that they continue earning money selling their phones, and charging us exhorbitant prices for defective parts that cost much less. Come on those things(the back housing) are mass-produced. If selling flawed/defective plastic parts at 100USD apiece is moral, I hope I am dreaming.
[XPERIA X1 General] Knirfie:
My 2nd cracksperia

My first cracksperia already had a crack after two days (see picture in the first post, that is mine). I quickly got a replacement from the shop, and it has looks perfectly, till today, i now have a crack exactly at the same spot as most people here, next to the volume button.

From the day I received my 2nd xperia I already noticed that there was a small gap between the silver (/black for those with a black model) plastic, and the chrome colored plastic (i assume this is plastic as well?), and there seemed to be some presure on the plastic there, because i could push the two parts together, and once I let go the gap would be back, like the two pieces didn't fit well. But seeing as to the fact that I still had no cracks after a couple of weeks I thought I would be safe, but now:

(the only problem is that I recently installed the TouchIT firmware)
[XPERIA X1 General] superweijie:
Mate, at least you got your 2nd Xperia.

Please take a picture. Try to make it unique, like put your country's newspaper behind.

Yah, you never knew it would hit you. The way I handle my X1 is beyond careful, and it still cracked. I cannot imagine to people who drop their phone with all the wobbly slider and such.

Was horrible shocked or should I say that my heart sunk when I saw the crack. Most people won't know how it feels until you got it. You can think, "oh this guy is not careful", or "it is not in my batch" until you got it. It is outrageous. If I drop it, at least I expect some form of damage when I pick it up. The stupid crack comes suddenly/abruptly.

Also, with the "low" percentage of people getting this, it is HARD to convince companies that it is a manufacturing defect or a design flaw. Their sole purpose is to earn money anyway. Customer service; we ain't satisfied till you're unsatisfied. I tried to convince the head of the customer service department, and all he said was that no one else have this problem and that it is a cosmetic defect and nothing can be done.

He then went on to ridicule my poorly phrased description of the problem. I said "the crack developed by itself". He then went on laughing about how it is impossible that a object lying on a table would crack by itself.

I am not a workman, but I know some logic or Physics at least. JUST LOOK AT HOW THIN THE LEFT SIDE OF THE BATTERY SLOT IS? The upper part(closer to the camera) just wants to go upwards, the other part, which is the thin "fence", is firmly held down, what will happen with time? There also happen conveniently to be a cavity(for the battery to latch onto) and a CORNER there. Just slide out and in the keyboard a few dozen of times and the crack would happen. I am not even approaching the suspected bad molding and "resin mixing" process.

Sorry for this long rant. But the service officer simply said, "THIS CRACK CAN'T DEVELOP WITHOUT ANY IMPACT, AND WE WON'T COVER YOUR PROBLEM." I asked her to look at the corner for dents and damage to finishing, she can't find any and starts speculating about weird angles of impact. She wants impact? Slide the keyboard in and out and feel the vibration caused by the spring assisted action, she have the impact she wants.
[XPERIA X1 General] PoisonWolf:
super,

I understand your frustrations clearly. But as I've noticed after lurking for such a long time, the problem seems to be a lack of quality control. My guess remains that the assembly lines that produce the X1 (regardless if it is SE or HTC), are not all equal in quality control, and perhaps somewhere along the line, some people have (secretly) swapped out materials for cheaper ones as a substitute? Some people have absolutely no problems with their X1, even after dropping it a multitude of times, yet cracks can develop on phones with people who use it on a normal basis. Something is clearly amiss, don't you think?

Just a random conspiracy theory. :D You should have just told the head of the SE customer service that you're currently recording his call, and that you were going to forward it to the central SE HQ and that the rep WILL hear back from you later in the future. I bet you they'll take you seriously then.

When dealing with custom reps, be respectful and nice, but never beg or sound desperate. If you must, play the fear card, and always record the call.

Cheers.
[XPERIA X1 General] superweijie:
The crack on mine, near the volume rocker, is similar to others. The area looked really really weak to me. I can imagine it breaking with poor material or without.

I talked to him face to face. He was very confident and sure. He was the highest there, he simply told me his decision is final at the service center.

Typical dialog no matter if you be respectful and nice, beg or sound desperate:

Me: I have this problem.

He: You have this problem.

Me: I did not cause it.

He: No other way it could have formed. You caused it.

Me: I believe it is a defect.

He: You are the first with this problem.

Me: But online communities said it is a defect.

He: They are not official. (I forgot to ask, "ARE THERE EVEN OFFICIAL SE FORUMS?")

Me: Oh... Can you help me repair it?

He: Yes, for a fee. We don't cover cosmetic defects.

Me: But I did not cause it.

He: Sorry, we can't help you.

Me: Either BEG or say THANK YOU AND LEAVE or TRY TO ARGUE WITH A EXPERT AND CONFIDENT CUSTOMER SUPPRESSION OFFICER.

I blew up, begged, argued, begged and said "thank you" and left.

It was very hard to take when they simply decided/concluded that I caused the damage and told me they won't entertain me. The manager did gave me lots of invalid and accusatory excuses to say how my problem cannot be solved. I mean, this guy is a asset to his company for saving their money and quelling dissent, but where are the ethics. People were just watching.

It was very hard to take, and I felt insulted and helpless. I cannot believe that was Customer Service.
[XPERIA X1 General] PoisonWolf:
Super,

Ah, you see, you should have blown up and made a scene. Being nice with these people just won't cut it. Sometimes, being civil must be disregarded if you're just going to be exploited for your social civility by these ruthless giant corporations, such as the example you mentioned above. Now what happens? You have to fork over more $$$ for a phone you did not damage but has somehow turned into your fault. And mind you, this is supposedly a premium line of Sony Ericsson phones.

Did you buy this phone yourself? Or did you purchase it 2nd hand from someone?

Cheers.
[XPERIA X1 General] Knirfie:
Actually, I don't think it's really an issue of quality control. Yes, my first phone already cracked after two days. But my replacement has been fine for more then two months now. Seeing as to 99% of the cracks appear at the same two places: next to the volume button and next to the stylus holder. I suspect is really a design fault. Even though SE claims it's not.

Anyways, I will be going back to the shop once I get the firmware back to orginal state. No time to do that today, so it will probably be on friday.
[XPERIA X1 General] J-Pro:
Posting for a guy from 4pda.ru: silver Xperia, 09W03. Photo attached. :(
[XPERIA X1 General] George Knighton:
I think you are correct. Too many people change batteries and SIM far too often for a design like that to work without causing difficulties.

The part of the case that is constantly cracking would have to be made of metal to resist the pressure that is put on it with normal daily handling of the device.

The arrogance of the service personnel whom some of you have described, I have to say, is starting to concern me more than a little bit. We probably need to get Sony Ericsson in court in one of the States where the relativity of an oath is a judge's consideration.

They should take some proactive steps to quell the disturbance instead of pretending the problem does not exist.

This will not end well for them, and it will have long lasting consequences for future sales of Sony Ericsson.
[XPERIA X1 General] Knirfie:
Here is a picture of the "gap" I was talking about, you can clearly see that the gap is still present, except for the part that broke, that now snugly fits against the chrome colored plastic.

It like there is something under the camera part that is putting pressure on the plastic, eventually causing it to break at the thinnest part. If you take it the battery and look at the crack from that side you can see that the plastic is very thin here.

I flashed back to the original firmware, so I will see if I have time to go by the shop today to see what they say. And I will try to make an agreement with them that when the phone is fixed and this happens again, that I will get a new phone from them of the same value/capability (HTC Touch HD?).
[XPERIA X1 General] jianwei87:
Who has encountered such as problem?
[XPERIA X1 General] experia1234:
Has anybody tried to put some glue before the crack appears? From the picture there is plenty of space.

I am on the 2nd X1 and after nearly 2 wk no cracks yet...
[XPERIA X1 General] PoisonWolf:
Guys,

The next time you guys go into SE centers to demand for a phone change, assuming that you did not damage/drop the phone yourself, I strongly suggest you record the whole event on video. In the event that you are ridiculed like how one of the previous users were, simply submit the video to places like Engadget, etc. Give it to all the biggest tech blog sites.

Then you'll see a change in how "Sony Ericsson" handles the "non-existant" problem.

My two cents,

Cheers.
[XPERIA X1 General] joej:
Good idea. Except it might not be easy to film the episode openly.
[XPERIA X1 General] superweijie:
Yes, I don't think this will go well if we film the process. The support staff probably know more about law than me. I just want our phones repaired for the DEFECT WHICH I SIMPLY DID NOT CAUSE.

Anyone from Singapore with this error? Contact me at superweijie ( at ) hotmail ( dot ) com. I set up a blog(stupid/lame/childish/pointless act I know) but I am "the only one"(as they said) in my country with this problem, I need help from people around the world. The blog is http://xperiacrack.wordpress.com/.

I still have to lament how some of you in your countries are so more fortunate.
[XPERIA X1 General] antmaster:
superweijie

you got my support!

in my senile mails i just sent i forgot to say i live in sweden lol!
[XPERIA X1 General] rookie333:
Hello,

did anyone know from which material the chrome framework is,

is it plastic or metal ?
[XPERIA X1 General] comeradealexi:
dude something like that doesnt just happen - u drop or something?
[XPERIA X1 General] Dryw Filtiarn:
On the Dutch version of the Sony Ericsson site the silver version has disappeared from the "Available colors" section in the phone information. On the English site it currently is still available.

I can't think of any reason this was done as the only version I currently have seen in The Netherlands with the providers is the silver version, haven't been able to spot the black version yet?! Maybe this means it's under investigation and that they admit there's a problem?

Edit:

I just had contact with the dedicated Xperia support phoneline and they told me there was nothing they could do about it at this point. SE does not recognize it as a production problem at this point. The woman I spoke to did mention that I was the 4th person to mention out this problem to the Xperia support line in the Netherlands. She offered me to go to a "Phonehouse" shop in my town, which is an official Sony Ericsson support center to see what they can do about this. I will try that within a few hours from now and will give an update on the forum later today.
[XPERIA X1 General] Nippero:
Yea I've contacted SE too via email, and pretty much got the same response:

Dear Chan,

Thank you for contacting Sony Ericsson Xperia Support.

At this moment we do not have any information or reports about cracks or any other malfunction for the X1 cell phone ,We appreciate your time and interest at the same time I will take the opportunity to invite you to check our web site in refer to the X1 cell phone.

As part of Sony Ericsson's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit our website at SonyEricsson.com/X1 or call us at 1-877-7XPERIA.

Best regards,

Francisco Ortiz

Your Sony Ericsson Xperia Support Representative

Sony Ericsson Mobile Communications
[XPERIA X1 General] simdao:
My X1 go another cosmetic issue ~

The coating on key pad was peel off, my X1 just used around 10days. I think their QC is REALLY BAD ~

http://xdaforums.com/showthread.php?t=448780
[XPERIA X1 General] Vigge:
Well, I have a black X1, bought it the same day it came out here in Sweden and I have the crack, not as bad as in that macro pic, but its definatly a crack.

My guess is SE has a design flaw here and sooner or later they will all crack. I dont even use the stylus more than maybe once every three days.

The plastic coating on the camera also looks flamy in a certain light, like it has rubbed against something. nothing wrong with the photos thou...

ohh well, I guess ill have to take it back to the shop sometime soon.