[Vivo X Fold] Q-Prof:
This is probably the last email from service@pk.vivo.com They told me they have passed on to developers and they are going to "close" the email case with me... i.e. they are done.... What they said:

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"Dear Customer,

Greetings from vivo!

Thank you for contacting us. It is to inform you that Please be assured, that as soon as we get any update from our developers regarding your query, we will let you know about it. However, we have forwarded your suggestion to our developer’s team. We are going to close this conversation. Have a Great Day Ahead.

Note: If you are satisfied with our service and if the information we provide solves your query, please rate our service. You will receive the rating link via our email within 48 hours. By entering the link, you will be able to give your valuable feedback. Your valuable feedback will be very helpful in improving the quality of our customer service.

Thank you so much for your time and please keep us posted with questions.

If you would like to know anything else regarding our Products, do let us know.

Thank you for your email.

Regards,

Uzma Mughal

vivo Customer Care Team"

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Oh and they spammed me 16 times with the same message, see attached.

lol, so a customer should be good now, right?.... NO!

I didn't buy the phone, but I know there are several here that have, so I advocate on behalf of them and responded as follows:

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"Uzma Mughal,

Is there a reason why I got 16 copies of the same message? This could be taken as a spam to extremely exaggerate your message that nothing else will be done with an issue that could easily be resolved. Doing this and then asking me rate your service, is not going to help with rating your service!

I continue to share our conversations with XDA forums, where there are a lot of people reading this information.

I understand you wanting to close the conversation, but I hope that you will keep "us" posted, as there are several of "us" are discussing these issues in a forum with several who have purchased your phone and are concerned that just the opposite is being done by:

- Vivo locking the bootloader in a June security patch - so no one else can attempt to fix this VoLTE 4G limitation here in Canada

- Vivo could get the VoLTE 4G certification with at least one major Canadian carrier, like Vivo did in the States with T-Mobile, so that people in Canada can at least have one carrier option with your phones

Action, actual plans, actually taking steps to create a solution is a better way to work with your customers looking for support, rather than just saying you are forwarding to developers, leaving customers in the wind to hope that something is done sometime in the unforeseen future.

This is not good customer service. Many here in Canada that have purchased your Vivo X Fold and other models, will not have the VoLTE 4G, and so the phone is not going to have standard voice communication ability after Dec 2023."

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Anyway, I doubt that anything will become of this, as all we were asking for is a working solution, not a "pass the buck"!