yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] oscarjia:
im in Toronto, Canada. I sent my x1a back to se to repair that famous crack under volume button. I've been waiting for more than 3 weeks. Anyone in canada toronto has the same situation as me?
[XPERIA X1 General] MAkS1:
Hi everyone,

I thought my phone did not have the cracking issue. Unfortunately I actually heard it cracking during a phonecall a few minutes ago. Unlike the most of you mine is cracked in the chrome looking part exactly on the corner of the phone above the stylus. So not in the silver metallic looking part but right in the shiny chrome looking plastic. I heard it happening like something was under tension and finally "snapped". I hope my English is understandable enough..

08w50

Silver vodafone branded Dutch
[XPERIA X1 General] antmaster:
too bad!

did the plastic/chromelooking thingy snap straight through or just crack?

are there any possibilitys of getting a photograf of that one?
[XPERIA X1 General] finlay666:
Mine cracked near the battery on a call yesterday, the phone was running very hot at the time too, going to call up my network tomorrow and ask for a replacement model :)
[XPERIA X1 General] buzz83:
Just got mine back from repair for a crack below the volume button (similar to those listed here) and now there are cracks/chips appearing either side of the phone on the silver strip about half way down the battery cover.

I have called SE in Australia and now I am waiting on a supervisor to call me back.

There is also a gap around the edges of the battery cover that wasn't there before repair.
[XPERIA X1 General] superweijie:
Too bad I couldn't have a refund. I wanted to sell mine but mine is too depreciated in price.

Try Wisma Atria and tell us your results. The workmanship at Simei is horrendous.
[XPERIA X1 General] MAkS1:
It snapped straight trough. Will return it to Vodafone store this weekend...
[XPERIA X1 General] finlay666:
I have a crack by the volume battery, I called O2 and asked for a repair or replacement and was pretty much told I did the damage myself (wear and tear is not covered (legaly it is IIRC as the housing is not a moving part) by their guarantee, neither is missuse) , spoke to SE who said they can take it in as a repair for free but I'm really angry I had to go to them instead of O2 and will be without my phone for a while.

Think I am going to write them a letter of complaint I think....
[XPERIA X1 General] BioVolt:
4/5months down the line I thought I was safe from the cracks.....

And then it appeared...a crack by the battery / volume down button...

And one day before the crack....the glossy part of my square button around the optical joystick also started to peel off....

I also have the same issue as the 2nd picture in this thread which looks like paint lifting off the plastic near the stylus and elsewhere...

I did not even bother contacting O2....and contacted SE directly....will be sending in mine tomorrow....

Sucks that I had to reinstall the stock rom and stockspl....felt so crappy having to put it back on....the X1 deserves better!!!

Thanks to cookers :) My X1 does get better :)
[XPERIA X1 General] oscarjia:
slowly service center in CANADA

anyone from canada?

I have been waiting for my x1 for 4 weeks.

They are too slow!!!!!!!!!!!!!

I called the customer services, they said the only thing i can do is to wait.

anyone in Toronto?
[XPERIA X1 General] dadeadman:
Has SE "officially" recognised the problem? Apart from making a wasted trip if they don't, gotta flash back to stock rom and spl, so gotta make sure first.
[XPERIA X1 General] Faeleri:
FYI!

I had crack on my Xperia X1 between memory card reader slot and space button. They repair it for free, cause I told that I haven't drop my phone.

Happy to get it back next week :)
[XPERIA X1 General] ericb:
My first X1 was replaced by O2 after one week with a crack by the stylus.

The second one lasted 3 months and had one crack by the stylus and another below the volume button.

This one went back to Sony Ericsson and was replaced with a refurbished handset.

On inspecting the replacement, it too had deformations in the same place as the one that I sent back so a break in the case was iminent.

I contacted Sony last week and am now waiting for a doorstep exchange for another refurbished X1.

Currently they are out of stock.

I hope number four is better than the last ones ....... but I seriously doubt it.

What else is out there to exchange too.

Not much available on O2, this is the handset I changed providers for and am beginning to regret it.
[XPERIA X1 General] superweijie:
Don't know. The Sony Ericsson Netherlands recognised the problem, and several Europe countries too. Singapore is lagging behind but some of us managed to force our way through.

You go Wisma try? Best to use Wisma because that site more popular. If cannot then go Simei. Simei very likely to help you replace. I noted four users including me who got our one repaired over there. But be careful though. They will most likely LIE to you that NO ONE ELSE HAVE THE PROBLEM, but if you persevere and come prepared, they will help you change. They LOST my screen protector without compensating me, SCRATCHED my phone, VISIBLY MISALIGNED my camera module(and lied to me about remedying it even after 6 days) and refused to change my faulty keyboard. I wonder who they have taking apart the phones, obvious pry marks around the screw caps and SCRATCHES.
[XPERIA X1 General] dadeadman:
Bishan service centre still there?
[XPERIA X1 General] ZenithUK:
I've had the replacement phone about a week and it's already got the start of a crack in the casing below the battery cover and by the volume button. It's not cracked right through (yet) but it's starting.

It wasn't there 2 nights ago.

The ONLY thing I've done is take the battery cover off twice to reset it.

08W50
[XPERIA X1 General] PedrooNL:
Crack in the metal housing

Hi everybody,

Has somebody experience with the replacement of the metal housing?

Look at the crack I have.
[XPERIA X1 General] Retrail:
Hmm, I just checked my own Xperia... and I see a same crack as you upcoming... Also my back cover is cracked for the second time... hope I will finally get a proper repair this time...

Anyone who can give me some information about Sony Ericsson repair centers near Stockholm... I'm originally from the Netherlands (where my phone is from) But currently living in Stockholm... and I actually want my phone repaired, if that is possible!
[XPERIA X1 General] oscarjia:
After more than 4 weeks wait since I sent my phone back to their repair centre, Sony Ericsson finally replace my phone and will send to me this week.

I had a really bad experiences with their Customer Services, called about 10 times and finally talked with their supervisor directly and was mad at him because he told me he could not tell me when the phone is going to be fixed after 4 weeks wait. I was preparing to file a complaint to BBB this morning and received a phone call from the supervisor couple minutes ago.

Anyway, I will receive the phone by the end of this week.

I am in Toronto, Canada.
[XPERIA X1 General] :
Got my replacement case in today...now the fun part begins....lol:p

WC:cool:
[XPERIA X1 General] MAkS1:
I have EXACTLY the same crack.... But that part is plastic, not metal I think..
[XPERIA X1 General] PedrooNL:
Weird, till now I didn't look closely and always thought that that part was metal. But looking better now I must say that it seems that you are right. That part is also plastic.

Makes me even more worried.
[XPERIA X1 General] oscarjia:
Hey, where did you buy it and how much is it?
[XPERIA X1 General] :
http://xdaforums.com/showthread.php?t=447211&page=66

post #659

Much better quality@the replacement case...switch went pretty smooth,have patience....and take a deeeeeep breath....lol

WC
[XPERIA X1 General] dadeadman:
Damn i just noticed a second crack on mine above the camera area!
[XPERIA X1 General] spiltmilk:
erks...........why got lot crack ? :confused:

after 10 days use my sex1 toll ...havent found any crack yet ..:)

perhaps it wont happent.........:p

any guys from malaysia hav this kind of xperience ?
[XPERIA X1 General] arnisv:
Hi,

I got 2 bad cracks. so >I went to ANOVO (phone repair center in sweden) and they changed the backplate and antena and battery cover for free.

I left the phone on monday and next day it was ready.

and why they also changed antena ?
[XPERIA X1 General] RAP5:
Case Problem

I have the X1i black 08W48. I noticed the lower edge on black rubber piece near the battery cover ( looked like a small triangle ) had a hole there, like the piece just broke off after removing battery cover for a reset.

Sent to repair facility in US ( PTS Electronis in Bloomington IN )

Phone was repaired ( new lower rubberized cover replaced - this is oon the lower back and where the Green SE emblem is located ) and returned in 6working days from their receipt.

I had to send a receipt with the phone since I purchased it online here in US.

I called 1 866 766 9374 and received a RMA, received confirmation Email with return instructions. Went pretty smooth.
[XPERIA X1 General] buzz83:
Condition of X1a after 2nd trip to repair centre (AUS)

My X1 originally had a crack under the volume button...

went in for repair and came back with a chip out of the chrome stip around the edge (half way down the battery cover on volume side)...

went back for repair and came back like:

+ a few more issues that I couldn't get clear photos of.

They have taken a chip out of the plastic between the battery cover and camera, grazed the top edge of my phone near the ear speaker (badly), not put the bottom bit of the back housing on properly (one side is sticking up 2mm above the battery cover) and the headphone jack and usb port are either sticking out or not straight.
[XPERIA X1 General] XperiaX1a:
I just looked opened up my phone and saw a hairline crack exacty where this picture is, its so small I could hardly see it. So what I did was used some crazy glue and covered the hairline crack with a thin layer of glue, then when it dried I applied another thin layer, did it 3 times and should be strong enough now so it will not crack like that.
[XPERIA X1 General] arnisv:
I got one of the cracks like this.

se changed that part for free
[XPERIA X1 General] mc.Pegasus:
I just found same crack in Battery. area, 4 week old Xperia, wasn't there 2 days ago I glued it with speed glue it’s ok now.

I could ask for next Day pick up service for some electronic reason because I have T-mob German business contract, but as I know from my job, Q-Manager and APQP in Automobile Industry this defect is a moulding tool development problem every Xperia will get this crack sooner or later, as long as Sony does not change the moulding tool in this area, it’s like a predetermined breaking point, and up to the moulding process if the air is to dry during moulding (like in Wintertime), the plastic parts are not able to soak up with water the first 12 hour's to get more elastic that means the plastic will break to easily like egg shells. And that is exactly what happens here.

To call back all the phones produced until now it will be too expensive for SE so they don’t care about it, if some of the phones come back it’s ok if not ok as well maybe they already changed the tool.

If I bring my phone to the shop here they will tell me my phone fell down so my fault not covert by warranty :mad: next time if I have a electronic issue I will call pick up and get a new one next day and maybe the same crack week’s later :eek:
[XPERIA X1 General] MAkS1:
Today I went to a vodafone store to bring back my phone. They immediatly recognised the problem. The guy told me they will order the broken part and call me when they have it. Then I can bring my phone and wait while they replace the part on location! Reading all the previous posts I thought it wouldn't be that easy... I don't see why some other servicecenters give people such a hard time, because they can claim the repaircosts on SE anyway I guess!

I think it's good service they give me here...

BTW I live in Holland...
[XPERIA X1 General] grayme:
My UK 02 08w42 in silver here has gone back as it no longer vibrates and they will look at the battery cover which has lost some of its paint...

I've got a tiny crack inside on the thin side of the case under the battery cover, but that hasn't moved for ages.

From reading some of these posts, I am rather worried about what I will get back!
[XPERIA X1 General] XperiaX1a:
I think I know how the crack at the battery develops, when you remove the battery you have to push the battery from the bottom towards the camera which in turn puts stress on that weak point. So people that change their sims more frequent will be prone to this crack even more.
[XPERIA X1 General] gladius:
crack silver or black

Hi,

Since three days I've got the cracks in my silver xperia too. My Xperia is 3 month old. Before I contact SE, I got a question: Does changeing to the black colored model solve the problem? Do the "blacks" experience the same crack problem?

regards, Gladius
[XPERIA X1 General] MrLeche:
Got the chance to get acquainted to my cousin again and her Xperia black is really beat up. There are so many scratches at the battery cover to the point that the metal is seen from afar. The sliders are wobbly and She told me mine's firm but kinda touches the slider's wall on the keyboard wall. I kinda noticed that. But guess what? hers didn't develop a crack EVER!
[XPERIA X1 General] Evostance:
I was just checking out my phone again after i dropped it about a foot onto a carpet and guess what? Its go cracks everywhere!

Under the volume button

Two cracks at the top of the stylus hole

5 cracks on the silver trim - They're on the corners

I've dropped the phone twice, once onto some concrete from about 2 foot and once onto a carpet from about a foot.

Its stupid! In the past i've had most of the top end Sony phones and the LG Viewty, no problems what so ever!

Heck, I even dropped my K800i out of a second story window (knocked out of my hand) and my LG fell out of my hoody pocket from a second story window (cleaning the window)

Neither suffered any damage what so ever, my K800 didn't even have a mark on it!

I'm going to ring O2 when I get back from holiday, see what they do. Otherwise I will just go straight to Sony.

Just need to original firmware and SPL to put onto my phone...(where can I find it all?)
[XPERIA X1 General] George Knighton:
That's what I tried to say a while back, in several online venue, and I was told I was being stupid. I think you're right.

Interesting development: Got a UPS notice requiring a signature, and the package is from Sony. Looks like they never even called me to try to charge anything...they just fixed it.
[XPERIA X1 General] ZenithUK:
Stock X1 ROMs can be found here...

http://xdaforums.com/showthread.php?t=475482

Instructions on how to put the stock SPL back are at the bottom of post #1 here...

http://xdaforums.com/showthread.php?t=431218
[XPERIA X1 General] Evostance:
Just found another crack in my phone on the battery holder and other stuff

Crack under volume control

Crack on battery holder inline with volume control

Silver trim plastic crumbling off in corner near stylus

2 small cracks near stylus

2 hairline cracks on sliver trim

Silver edge that covers keyboard is sharp

Dust under camera lens and flash

Silver trim has come away from battery cover - 2mm gap at least
[XPERIA X1 General] ericb:
Following on from Post #711, my fourth X1 arrived, a refurbished handset and guess what...... the same deformation of a crack about to appear in exactly the same place by the camera button.

Didn't even switch it on.

Called Sony and now waiting for another doorstep exchange onto handset number 5, probably another refurb.

If number 5 is ok, I think I will attempt to exchange it for a completely different handset if O2 are agreeable.

These handsets are really poorly made.
[XPERIA X1 General] George Knighton:
I am impressed so far with what the repair centre did w/my X1a.

No changes were made that would adversely affect the slider & the case was replaced free of charge. Nobody called or emailed...they just fixed and returned.

For some reason they also sent an extra stylus.

They flashed the device & this is the first time I have seen R3A in an Xperia's specifications.

Bluetooth bug is gone without any extra software.
[XPERIA X1 General] ericb:
Following on from Post #740

Received X1 number 5 from Sony.

All seems ok and appears to be a week50 build, if this is of any relevance.

Only time will tell now but a big thank you to Sony for their time and patience.

Lets hope this one lasts.
[XPERIA X1 General] antmaster:
Today i recieved a new "salespack" from the store, writing an ad for it now, im DONE with sony ericsson for a while now, maybe forever if they keep this quality up...

(if anyone care or cant be arsed reading my previous posts, its been repaired for crack at stylus and volumebutton 2 times, and the 3rd time it broke i got a new box^^)
[XPERIA X1 General] jjm34:
Hey there, just want to ask some questions on this issue.

I am considering getting the X1, but I don't think I'm gonna put up with the phone cracking apart every other week :(

Do recently produced devices still suffer from this issue or did it only affect earlier produced models?

Are there any differences between the black and silver models regarding the cracking?

The X1 seems to have everything I could wish for on a phone, but this is a major turnoff :/
[XPERIA X1 General] antmaster:
about recently produced phones i have no idea about the quality but if i were you i think i would wait to check out HTC touch pro 2 before i made up my mind, shouldnt be long until release...

or if you live in sweden you could buy my X1 (black) its brand new still in box..
[XPERIA X1 General] ITMASTER:
Where I can buy replacment for cracked backside housing ???
[XPERIA X1 General] mvb23:
No crack but a space between camerabutton and backcover.

hi,

My X1 is made week 04 year 09. And my device had the following problem. By the camerabutton en de battery cover there is a gap of 2 or 3 millimeters, the whole length of the device.

If I lift the battery cover, I can klik it, and then you see nothing. But when I use it, then it comes again. Now the X1 is back to SE and I have to wait 3 weeks for it. :(
[XPERIA X1 General] thedinks:
i sent mine back about 2 weeks ago to sony, just recieved a mail about a delay in getting parts :( I had the crack below the volume button. im from the UK.
[XPERIA X1 General] grayme:
Got it back today, no observable new scratches, no extra cracks and they even updated the O2 ROM for me :D Still the same old 'weathered' battery cover, but at least it fits...

I remembered that whilst I put the original O2 ROM back on to send it back, I didn't go back to the stock SPL, it didn't matter luckily. Jack's 3.0 Full just finished flashing...
[XPERIA X1 General] dadeadman:
Do they check SPL?
[XPERIA X1 General] ZenithUK:
I'm not sure because my replacement came back with HardSPL on it. I made a point of putting the stock SPL back on before I sent my old one back.
[XPERIA X1 General] the_gecko:
Even devices from 2009 have got CRACKS!!! :(

mine is 4 days old. W02/09! (Germany, Vodafone) It's the typical hairline crack near the stylus.

So even the new ones are not free of cracks!

I hoped to be not affected with this problem.

The device is almost perfect.... almost!!

Too bad, sonyEricsson :(

regards,

the_gecko
[XPERIA X1 General] jjm34:
Crap, that sucks.

I have checked out the phone at shops now, and I really like it. I have used two display models, and none of them had any signs of cracks; both were the black edition. the_gecko, did you get the black or the silver one?

Also, a question concerning repairs: if I decide to order the phone and it developed cracks, would I have to send it back to the shop I ordered it from, or can I bring it to any repair store/SE? I'd prefer bringing it to a store rather than sending it back (I'd use it without a contract, so I can't let my operator handle that).

antmaster: Hm, I've taken a look at the Rhodium's specs, and they are almost the same, so I don't see much point. Also it's larger, battery life is worse, and it's gonna be more expensive. Build quality will be better though I suppose ;)

And I'm not from Sweden, sorry.
[XPERIA X1 General] skagen:
This is probably a HTC issue since they did the manufacturing. And probably is also same reason why SE fired HTC after this model came out. Perhaps SE asked them to foot the bil for these repairs and HTC said no.
[XPERIA X1 General] goldenchild7801:
I dont have any cracks on my x1, but im sure the stylus area is going to be a common crack area for x1's, :mad:
[XPERIA X1 General] Archatos:
Cracks came back after repair

In January I send my phone back to have the cracks fixed (case was replaced) but yesterday I found out the case is cracked again. It's cracked near the battery-cover.

So I will return my X1 again :( and hope they will fix it without damaging it even more like last time. :(
[XPERIA X1 General] RAP5:
I returned a X1i with 08W48 Black, a small piece broke off near the batter cover and rubber piece that covers lower part of case, and on the without the camera button. When I got the phone back from SE Service Center in Bloomington IN, the lower rubber piece was replaced but the keyboard was a lot more loose than previously. Phone was flashed with Feb 2009 ROM and worked great. I will probably sell it due to loose keyboard.
[XPERIA X1 General] 3aZoOoF:
i don't have this crack on my x1 ;)
[XPERIA X1 General] ZenithUK:
And I have the same crack by the volume button, 3 weeks after getting the replacement.

O2 are prepared to replace the handset or offer me a different handset. The choice for me (realistically) is another refurbished Xperia, or the XDA Serra (HTC Raphael). What gets on my nerves is that I was just getting used to the look and feel of Itje's Touch-IT v5.0 RC2.
[XPERIA X1 General] apanoladotcom:
08W39 with crack between battery compartment and volume control. Possible crack between volume control and camera button as well.

X1 support was of course unaware of the problem with cracking cases. The reseller (Katshing) did confirm the problem though and told me to send the phone to their service partner (Mobilakuten). Awaiting reply from them now.

As long as the phone gets repaired under warranty this doesn't really bother me.
[XPERIA X1 General] apanoladotcom:
I received a reply from the service center (Mobilakuten):

"We unfortunately noted that the error originated due to damage. Damage to the chassis, crack between the camera and volume key. This is unfortunately not under warranty by the manufacturer as they believe it is not a manufacturing defect.

A repair cost 595 SEK total including shipping.

Would you like to have your phone repaired insert 595 SEK, would you like it in return without action, you pay only return postage at 64 SEK (rec letters). To dismantle the phone is free."

Translated using Google.

This is ridiculous. I actually thought that SE in Sweden would have recognized this as a problem. Now I feel stupid.
[XPERIA X1 General] superweijie:
Netherlands acknowledged it. Don't give up so soon.
[XPERIA X1 General] apanoladotcom:
No, I won't give up. This case isn't going to end until they take responsibility for their faulty phone design.