yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] ziTney:
My X1i is starting to crack too..

I noticed that alot of people in The Netherlands have this problem?(I'm from NL too)

I'm gonna call SE tomorrow, to find out what they will do about my X1i.

I hope I'll get a new black one(I have the silver one now)
[XPERIA X1 General] comeradealexi:
Is this thread really going any where?
[XPERIA X1 General] grayme:
Pretty much same story as me. They're trying to avoid what legal statutory rights dictate!

SE have said:

Thank you for your query regarding the Sony Ericsson X1.

We*are sorry to hear of the issues that you are having with your Sony Ericsson X1.

From the issues that you have described we would suggest that you that you send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently 5-7 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.

Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.

For more information on your Sony Ericsson Limited Warranty please consult your User Guide or visit www.sonyericsson.com/support.

I'm not happy, I need to look up that link above and search to see what has come out of prior returns (I can't remember off hand).

I'm also waiting to see if my email to O2 achieves anything, written complaints tend to get to more practical people than those that just read scripts in shops or on phones.

The worst thing is trying to tell me that everything in this thread and on the net is irrelevant. If it was just me I'd take it, but this thread alone is proof of a problem in manufacture.
[XPERIA X1 General] Psycho Dave:
I can report that my silver X1 manufactured 08W39 has cracked near the volume controlls.
[XPERIA X1 General] andrew®:
My Xperia also developed a crack below the volume key, i've had it for 6 months and never dropped it or mistreated the phone. I took the phone into the o2 shop and they've sent it off for repair, they're also looking at the faulty keyboard at the same time. I should have it back within 2 weeks so time will tell whether they decide to repair it or not.

Andrew.
[XPERIA X1 General] phoenix83:
Maybe this will help..

I found a link with a company who sells the complete housing of the xperia, including the back cover.

It's quite expensive, but at least i've found one.

http://mobile.brando.com.hk/prod_detail.php?prod_id=04092&cat_id=0670&dept_id=088

Greetings, Phoenix
[XPERIA X1 General] BIG-Stan:
@f-styla

I strongly advise you to flash back to the original rom so SE cant say anything.
[XPERIA X1 General] F-Styla:
Too late :S

I hope they won't turn the device on.

But the software doesn't have something to do with my crack in the case, so why should they?
[XPERIA X1 General] drspain:
congratulations to me... I am now in the cracked case gang.

please send my badge, tie-pin and crack-hat to

dr spain

1008, crap plastic street

the internet

.com

55378008
[XPERIA X1 General] Ezg3ta:
Cool.. I'm in on this.. sadly..

My xperia is silver, T-Mobile branded, it's bought in Germany, and the number on the back says 08W46.

It has a crack near the battery, under the volume control.

Pics comming soon!

You can add me to the list if you want. I'm from Slovenia by the way.
[XPERIA X1 General] Sony Xperia X1:
Was anyone able to get a refund for their phone..? I'm waiting on my 3rd Xperia, and I'm tired of having to send it in. :mad:
[XPERIA X1 General] emwdava:
I got my refunded.

It got repaired twice and by the time it cracked the third time (only 1 week after picking it up from repair)

I called SE X1 support and they told me that this was getting embarrassing and advised me to contact my reseller for a refund.
[XPERIA X1 General] PoisonWolf:
emwdava,

This is what happens when corporations keep substituting materials for cheaper alternatives that supposedly provide the "same quality" as the more expensive ones. Couple that with a lack of thorough duration-based device testing on SE's part and you will have your grand Xperia!

I don't blame SE though, I'm guessing that they needed to keep their profits up to please the investors so they probably did whatever they could to cut the production cost of the Xperia, even if it meant screwing the very same people that contributes to SE's annual profit reports.

It's all in the name of pleasing the investors.

Cheers.
[XPERIA X1 General] twe69:
ah man, i dropped my phone for the first time in 6 months and now I have a crack by the top right silver part of the phone.... Not sure if that would be covered as that is where it dropped? Can't believe the build quality though for a top of the range phone, this is the most expensive phone I have ever bought! Even my W960i was made better!
[XPERIA X1 General] Evostance:
Wow...

I got my "repaired" phone back from O2 this morning. Its still got all the cracks on it yet it has been upgraded to their latest firmware.

Oh, I forgot to mention. The metal cover for the keypad is now bent upwards so its more broke than when I sent it off.

Good job O2. PoS
[XPERIA X1 General] xda666:
oh man.. you are all so unlucky ;) I own mine for 6 months now and have no cracks; obviously have some scratches, but all of them are caused by me and by the way I'm using the phone --dropping X1 at least once per month, placing it in places like that, with no case nor any protection --

http://www.pbase.com/wmk/image/110020850/original

-- and putting it into the pocket with a lot of coins and other stuff.

But even those scratches are actually acceptable --since the phone case is made of real, black painted metal, all scratches look rather stylish, and they should be xpected; it's not the same type of usage marks, seen on the plastic devices.

Cheers

wmk
[XPERIA X1 General] Evostance:
Just spoke to o2 repairs. Got a doorstep replacement :)
[XPERIA X1 General] grayme:
Do you have insurance?

I hope so, otherwise why does the shop and 202 say 'tough luck', whilst emailing gets *nothing*?

I wonder if stopping the DD will grab their attention... :rolleyes:

Before that, I'll see if I can get hold of the chap that sold it me, he seemed to be the only person at O2 that understands phones...
[XPERIA X1 General] ZenithUK:
I have insurance, but I've not touched it yet.

I just explained what had happened, made clear that it wasn't drop damage, and that there are a number of sites online documenting the same flaw in manufacturing. Since I'd had the phone less than 6 weeks, they offered me a repair or doorstep replacement (both free of charge). I took them up on the doorstep replacement.

When the replacement showed a crack in exactly the same place after 3 weeks, I rang them up again and THIS time they said I could repair, replace or choose another phone. I asked for an XDA Serra (HTC Raphael)... "sorry, out of stock".

I've given them 10 days to get back in stock. If there's no Serra tomorrow, then I'll ask for another doorstep replacement of my X1. I'm starting to think about alternatives... hell I even considered the iPhone for 2 seconds *shudder*.

I think my comment about "I paid for a premium phone, but this isn't premium quality" stung them a bit. :)
[XPERIA X1 General] Fulgore69:
My xperia started to crack too...

Near stylus and in the side....Crap plastic very bad quality....

This phone is excepcionally powerful...But materials are peace of crap...

I am so MAD with sonyericsson.....:mad:

By the way my phone is black LAM with 8Gb OEM 08W45

I have search and search for a house replace...But the only one cost 103 dollars and that is too much for me......:(

I am an expert desambling and assembling phones soo hope that prices get low enough at least 50 Us dollars.....

Maybe we shoult make a thread to encourage manufacters to build sonyericcson good quality replace, and i mean anything is better quality that this cheap plastic....even cd and dvd are made with better plastics....

There you have sonyericsson....You have lose a customer...

I definitly will go to other brand........
[XPERIA X1 General] Raspster:
Has anyone had any crack problems with the 09 versions yet? I have a buddy that has a 09w08 and has dropped it twice WITHOUT any cracks. Think they started improving the NEW ones for 2009..?
[XPERIA X1 General] danalex:
don't u guys think that the overheating of the phone in certain moments produces cold / hot cycles that weaken the structure of the plastic in time and someday the plastic simply cracks ? (btw i have 09w03 and till now is crack-free - wish me luck:P)
[XPERIA X1 General] skagen:
All phones heat up and all that. i suspect the issue is either

- cost cutting by using low grade materials (think Cd cases that crack all the time because the greedy record companies wont spend money on stronger thicker plastic)

OR

- poor design. Each hole within made within a structure (eg for al the notification lights, acess ports, speaker etc) weakens it. Dependin on how close the holes are placed and where the relevant stress sources are, these weakening effects could be compounded.
[XPERIA X1 General] Evostance:
Nope I dont have insurance.

I told them it was a well known issue and linked them to various articles etc
[XPERIA X1 General] emwdava:
No, I don't think anyone here thinks it has to do with heat/cold anymore.

Cracks have been found on brand new phones right out of the box. That tells me this heat/cold theory simply can't be "it".
[XPERIA X1 General] ZenithUK:
And after speaking with O2 tonight, I've asked for my next doorstep replacement.

I've also said that if the refurb they send me develops the same crack then I'll be straight onto them wanting to change the handset for a different one altogether.

So here's resetting the stopwatch again... :(
[XPERIA X1 General] Fulgore69:
I think i can explain why the cracks near the stylus..The reason is that this part is actually made why too skiny part one in the top of the other....

And it shouldt we made just in want part that is why it cracks.

And of course there is still the problem of bad quality plastic.

It should be done i mean the phone with more alluminium and less plastic...
[XPERIA X1 General] skagen:
Cost is of course a factor, but it is possible that radio frequnecy reception is affected by metal body as well?
[XPERIA X1 General] F-Styla:
Wow, it took only 3 days till they send me my Xperia back today.

They changed the case into a new one, but they didn't give me a new one.
[XPERIA X1 General] danalex:
it's the economic crisis :P
[XPERIA X1 General] Sover3igN:
I have a 2008 week 50 phone. Also I have discovered the same crack in the case. And I treat my phone more gentle then my girlfriend. Just called t-mobile and they will send me an envelope and will see if it is within warranty. They probable will, since this is a comon issue.

EDIT: 08W50 Silver
[XPERIA X1 General] Mr. Green:
Sover3igN,

How long have you had your phone for?
[XPERIA X1 General] VNMenIeu:
crack

damn, i just recently found 3 cracks on my X1i too. I was noticed until now. One located under the battery case. One right at the corner of the chrome trim on top of the stylus and one along the back camera :mad:
[XPERIA X1 General] Fulgore69:
The housing of this powerful hardware is a peace of cracks...:p

So still hopeing some industry could us provide resonable prices housing at least the back of the phone, because never heard about cracks in the front????
[XPERIA X1 General] danalex:
please, from now on, also report your production date and color when u report cracks on your x1
[XPERIA X1 General] VNMenIeu:
My is the X1i Silver. Production 08W47

I think the X1i Silver has a design flaw. As you can see, the top part housing and the battery cover of the phone are metal. However, the bottom part are plastic. If you don't put your phone down gently (like myself), it will crack the plastic part. Damn you HTC ruin the best phone ever.
[XPERIA X1 General] peste76:
Mine is 2009 Week 08 and got a crack where the touchpen is inserted. The crack goes full through the plastic and when the pen is inserted a little bit hard, it opens a bit.

o2 Germany let´s me get an exchange for it.

Nice work HTC, is just was happy with it and now i can all flash back and start from the beginning. The colour is black.
[XPERIA X1 General] grayme:
My X1 will be going back to SE in Banbury tomorrow, O2 have been shocking in how they have shirked their obligations under UK law (which I would take up if it wasn't going to hold up the fixing of my device).

Reusing a picture from a post from this thread (sorry, I can't recall who did it, but thanks! :)) this is my crack:

I have been removing the battery a lot lately for reflashing and I believe that is the problem, you can see the clip holding the battery down which acts as a pivot on removing and inserting; it's just too weak.

In putting the original (and rubbish! :mad:) O2 ROM back on the SE instructions for update tell you to take out the battery and replace, so they can't argue I have done something I shouldn't!
[XPERIA X1 General] ZenithUK:
I've got a doorstep swapout coming from O2 tomorrow.

If it develops a problem (and I'm not holding my breath), I'm going to be seriously upset.
[XPERIA X1 General] Sover3igN:
two months now
[XPERIA X1 General] ZenithUK:
Nice one O2!

They've sent me an apparently NEW handset with an 09W13 date on it.

Even the battery has an 09W02 date.

Starting the clock again today.
[XPERIA X1 General] smegger040588:
zenth what number did you phone mate? any tip who to deal with?

Mines cracked they slider scores they keys and paint is flaking every where and the M and N keys need tons of pressure to work!

my screen just gave out today so i want a doorstep swap if possible!
[XPERIA X1 General] o2xdaexec:
..........................
[XPERIA X1 General] ZenithUK:
Just rang 202 from the phone and went through to the account options.

After speaking with a nice lady (Emma was her name), she offered me 3 options.

1. Get a new phone on my insurance. Seeing as the phone is less than 3 months old, that's a no-go.

2. Get the phone repaired. Means sending it in and being without a phone for a few days.

3. Get the phone swapped on the doorstep with a refurbished unit. This is the option I picked.

I was originally given the option to change the phone model but the XDA Serra was out of stock.

Many people have tried to make SE aware, but like most companies they just deny that there's a problem at all.

True enough that it isn't O2 to blame, but Sale of Goods regulations in the UK make it very clear that the contract of sale is with the retailer. If you have a problem, it is up to the retailer in the first instance to address your problem. The burden of proof is upon the retailer to show that the device isn't broken, not upon you to show that it is.

Now all that said, the warranty IS with SE but it is O2 that "administer" it and all they do is provide you with a replacement and send on your broken one to the SE repair centre.
[XPERIA X1 General] grayme:
Yes SE have cocked up with the design and manufacture of this phone, but in the UK my contract and warranty are with O2, not SE.

My phone's off to SE today, but if they won't fix it for free, I'll be back to O2! O2 should have dealt with it in the first place, and in some cases for others they have.

Eta: sorry, missed the above reply, posting from my Raspberry...
[XPERIA X1 General] Calvin H:
I got the same crack, amongst many others all around the edges - can send photos if you would like?

See here: http://www.sonyinsider.com/2008/12/28/users-reporting-cracks-appearing-on-xperia-x1-hardware/

Sonyinsider reports it is mostly European phones made in weeks 44-46. (Mine was week 46).
[XPERIA X1 General] F-Styla:
I checkt out the phone they send me and I was wrong, it was not a new one, they just changed the cover.

They didn't send me my Stylus back which I have sent the with the phone.

The nother thing is that new disadvantage appears on the backside of the phone, under the battery cover.

I think that happened when they changed the cover out.

Now I sent the phone back to them and wrote them a letter that I want a new phone and I want my stylus back ^^

Here are the pictures of the messed up cover exchange:

http://freenet-homepage.de/bannerundbilder/PICT0686.jpg

http://freenet-homepage.de/bannerundbilder/PICT0692.jpg

http://freenet-homepage.de/bannerundbilder/PICT0693.jpg

http://freenet-homepage.de/bannerundbilder/PICT0697.jpg
[XPERIA X1 General] uiflorin:
Mine is 09W04, I think it's not related to production time. SE did not change the back case design so far (this implies to fill that weak spot on the upper left corner of the battery, production change, mold design change), there is no fix whatsoever. Sooner or later the crack will appear, depending on various mechanical tolerances of the parts assembled together, no matter how many times you will send the phone back for repairs. I see absolutely no reason to shrink the thickness of the plastic right in that spot, there is nothing on the motherboard to accommodate. On the right side there is a similar hole, but the frame is much thicker. Damn it, is HTC to blame here for sabotaging SE? I'm really frustrated that such a fault can be detected just by looking at it carefully, and the designers did not see it, nor did attempt to fix it after so many cases. The plastic should have been a little more elastic than this brittle material
[XPERIA X1 General] o2xdaexec:
.............
[XPERIA X1 General] velikanas:
Today my Xperia's case was repaired for the second time. I have a silver 08w43 Xperia. It was only 4 weeks since first repair... Both times everything was made for free. But I don't want this to happen again and again and again, no matter for free or not... I bought this phone to use it, not to take it every month to service center...
[XPERIA X1 General] VNMenIeu:
I just called Sony Support today and told them about the cracks. The lady on the phone was kinda mean, fcuken *****. I told her that everyone is having the same issue all over the internet and she said that don't believe the internet. Da ***** then told me that the system is down and I have to call back. :mad:
[XPERIA X1 General] azian_advanced:
mine says 08W46 and i have a U.S. X1a. i have cracks at all the typical locations in this thread. a total of 6! so it's not just the european models.

and because i live in Canada i cannot send mine in for repairs (since this phone is not yet available in Canada until later this summer).

has anyone tried these housings from mobile.brando.com? as much as i hate having to spend another $100 or more USD for a phone that cost me $799 USD + S&H, i think the only solution is to use a housing not made by HTC or SE. from the pics it seems like they are not OEM so it's worth a shot. any takers?

i love my X1 to death and will probably take a bullet for it :D but these cracks (no matter how tight the design constraints were) are just plainly unacceptable.
[XPERIA X1 General] azian_advanced:
they should've used the same material as the housing on the SE P1i.. pretty much metal all around and was able to take a good beating when i still had it.
[XPERIA X1 General] wingnutLP:
08W48

Cracks in the battery area and near the stylus.

o2 UK will replace it with an "as new" reconditioned handset.

PITA as I have to replace all of my software.
[XPERIA X1 General] outkast123:
08W48 X1i Black UK version i think or that's what the rom says.

Unbranded

No cracks so far
[XPERIA X1 General] skagen:
A high quality long lasting product. You know the accountants werent going to let that continue for long. Better to "save" money and ruin your brand in the process.
[XPERIA X1 General] grayme:
Is that because you have insurance, only had it for a short time or got nasty with them?

All O2 flatly blamed me for my crack, that was that. I'm trying to work out why sometimes they comply with the law, and sometimes they don't.
[XPERIA X1 General] ericb:
X1 number 5 has now cracked !!!!!!!!!!

This time on the chrome plastic corner above the stylus location.

I've had enough, O2 don't want to know so I am hoping Sony will help, but what could they offer me?

I will let you know.

They do not make an alternative to the X1.
[XPERIA X1 General] ericb:
X1 number 5 has now cracked !!!!!!!!!!

This time on the chrome plastic corner above the stylus location.

I've had enough, O2 don't want to know so I am hoping Sony will help, but what could they offer me?

They do not make an alternative to the X1.

I will let you know.
[XPERIA X1 General] ericb:
oooopS, sorry for the double post.

Could someone up there delete one.

THANKS
[XPERIA X1 General] ericb:
O2 have agreed an exchange for an alternative handset, many thanks O2 for being understanding and supportive.

I will be getting an XDA Serra, spec wise appears to be the same but a downgrade in screen size and resolution.

I am sad to leave the X1 behind but cannot contemplate another 12 months on my contract with such a fragile handset.

I am looking forward to some stability with the new handset........only time will tell whether this is the right choice.

Once again, thanks O2.

Good luck everyone.
[XPERIA X1 General] smegger040588:
got a new (guessing refurbished hand set from o2 today, woo!)

now just to decide which is the best case for it and whats the best rom to go for!

to be fair i bough a £4.95 handset while my xperia screen was broken and it is at least 2000 times durable i was playing football with (dont know why)it still like new!
[XPERIA X1 General] skagen:
Sony need to give you your money back. Thats what they need to do. If four straight were cracked, its only a matter of time before no 5 is cracked too.

I dont know why you put yourself through the hassle. Legally you would be well within rights to simply demand your money back on grounds that the product is obviously defective by design.

The appalling nature of this problem actually stopped me from buying this product. I am curious to see how this will end up. If they had any kind of decent volume in the US, this would be class action material....
[XPERIA X1 General] ericb:
@skagen

See #865 of this thread

O2 finally agreed an exchange for an XDA Serra (HTC Raphael, HTC Touch Pro)

Spec appears to be the same, just the screen resolution is inferior.

Should arrive today.

Shame to see the X1 go but glad to be rid of the case problems.
[XPERIA X1 General] gertt27:
it seems i have to be here also:(

the X1 cracked on the side (the chrome bit) and under the battery cover.

i went to the vodafone shop and the only thing they said was,"call your insurance" because this isn't warranty :eek:

so i called X1 support (the little black card that came with the phone)

and they told me to send it directly to SE because they knew all about the problem

and that it will be fixed under warranty.

i think SE is doing a lot better in trying to keep clients than Vodafone here in the Netherlands