yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] stormlv:
"The Sony Xperia hotline was very kind and helpful. Thumbs up for them!"

The hotline is always very kind and helpful. Not something I can say for the actual service centers...
[XPERIA X1 General] meska:
I second that, this is way I try to do as much things as possible over a hotline.

Went to a t-mobile shop yesterday and they even refused to send in my xperia, because they weren't sure if it was a warranty issue or not.

I think the problem is that they hire untrained people and you open a frenchise like store and become an official t-mobile partner.

Ironically they directed me to the xperia hotline.

On the hotlines you have qualified people who know their subject or at least most of the time they can direct you forward to a person who knows it.

regards
[XPERIA X1 General] chicus_bar:
i still think that the battery cover and the battery contact springs are responsible for the crack on the volume button, as they induce forces over this spot which has both small cross section area and tension concentration prone geometry, generating very high tensions...

i relieved the forces induced by the battery cover by bendind it a little bit, increasing the angle, and the forces induced by the springs by reducing their displacement...

i'll be back here when i find a crack...
[XPERIA X1 General] michaelthemage:
Yup...it frakked me ... again! My 5th X1i (unlocked/unbranded generic_uk) now has a crack under volume button. Manufactured 09W03! SE sucks beyond anything!

I will get my 09W23 Monday and see what/when will anything develop there.

Fact is for me, SE did NOT change anyting in material or construction to prevent this crack/s from coming out, not even with the 09 models so far. And actually I doubt they did it now when they are most likely concentrating already on the X2 rather then to fix the X1!
[XPERIA X1 General] Fabian1112:
@ Meska i guess you are from germany,.. had the same Problem with my x1i and went to t-mobile shop at first the woman refused my complainment about the crack and told me she never had such a problem with xperia, but i had printout from this forum with me with about 5 pics of the same crack of different users who havve a xperia, then she believed me ;)
[XPERIA X1 General] kmac27:
I called the service-center yesterday and sent it today to Aachen by mail. I hope that everything will work out well ... I did not have any cracks for about six month, and now it started everywhere - power button, stylus, on the sides and even under the battery cover. let's see what happens....
[XPERIA X1 General] SonyXperia:
Hi All,

Just thought I'd add my experience of this problem to this page.

Brought my X1 from Play.com in September 2008 sim free for £500 and in a few months I noticed cracks in the case just the same as others have noticed so I rang Sony and told them. They suggested I sent it back to their repair centre where they would assess it.

I did this and after about four weeks of telling me that they were waiting for parts I got a letter in the post from the repair centre saying that they concluded that the cracks were cosmetic damage and I could either pay £10 + vat to get the phone back unrepaired or pay £50 for the cost of the parts and the repair to get it back fixed and if I didn’t respond to the letter in 30 days they would gladly dispose of my £500 phone for me! :eek: What’s that about! I was shocked and having argued with them for four weeks already and having got no where I stated my case a couple of more times before reluctantly paying the cost of repair. They insisted that they would stand by the engineers report and as it was deemed to be cosmetic damage Sony would not foot the bill. About 6 or 7 weeks after sending the phone to their repair centre I got it back repaired and I was £50 lighter.

They totally denied that this was an acknowledged fault with the phone and told me that they had never made any public statements to that effect.

Sony customer service sucks big time..! :mad:
[XPERIA X1 General] Ganondolf:
sonys repair centre are there just to make money. i too bought mine from play.com for £500 and got a crack. on sending it back i got a letter from the repair centre saying that the cracks was not under the guaranty ant that i had to pay. i then phoned sony up and they said that the engineer deemed it that way and it stands (although she did say that no pics was uploaded from the repair centre so they could not see where the cracks were on the handset). i told her that i know the cracks come from a problem with the manufacturing of the housing and that i wanted to dispute it, she then talked to her manager and made a new case (supposingly) one day later i got a phone call from sony saying the were replacing the handset for free (i got a new handset, not a repaired one).
[XPERIA X1 General] ByakuyaEXT:
Damn, it got me too.

XPERIA|Germany|08W48 -> Back
[XPERIA X1 General] Psycho Dave:
Woho...

Finally I have got my second crack, this time in the chrome above the stylus.

Time to send it for repair again. :D
[XPERIA X1 General] vmiguel:
Just got mine back! :D

Repaired under SE warranty, without costs.

Just hope that it lasts more than 3 months, this time.
[XPERIA X1 General] Kris1986:
Damn why in Singapore mus pay for the cracks??? so damn unfair sia.....
[XPERIA X1 General] katsyonak:
The cracks got my X1i too after about 2 or 3 months.

The first one has become a standard I guess:

And the other two are located on the chrome part near the USB port:

Since Sony Ericsson decided not to admit this issue and to ignore many of their buying customers, this will be the last Sony Ericsson I'll ever buy.
[XPERIA X1 General] dadeadman:
I oso kena a few more cracks. SE at wisma ask me pay $60
[XPERIA X1 General] xenewarrior:
cracks in X1 casin

Ive just bought a second hand black one - its only two weeks old from new but has the crack by the stylus holder like the very first pic on this thread.

It had a Vodafone ROM from Sep 08 installed when I received it, but dont exactly when manufactured.
[XPERIA X1 General] jjm34:
So, they did change *something* in manufacturing

I was just comparing my X1 to the pictures posted in this thread and noticed that my phone is different in the corner of the battery compartment than all the other ones I've seen pictures of.

Just compare my first attached picture to this one, for example.

My phone is a black unbranded X1i, 09W18.

So it's obvious they have changed something in the manufacturing process. I have only seen pictures of other X1 phones, but this looks like just a very small change. This area doesn't look particularly solid to me, and I doubt that such a small change will prevent the case from cracking there.

Still, I wonder why they bothered to change it.

Do you think it will make a difference?

xenewarrior: The manufacturing date is printed on the sticker inside the battery compartment as the year and week, 09W18 in my case (week 18 of 2009).
[XPERIA X1 General] michaelthemage:
Wow, you are correct. I just got mine Monday and it is 09W23(!) and it looks like yours!

I found however one other disturbing thing... look closely at your phone (volume button lower side) and it looks like you have already a crack of some sort there!!! And guess what, mine is just 2 days old and had the SAME thing from the beginning! It looks on mine like someone/somewhat is scratching there over and over and leaves this kind of marking. It is not as on yours all to the top (that's when I say yours looks like a crack already) but it is half way there.

I also realized that SE changes the packaging. I got always a 3 piece insert (1 for the phone / nice! / 1 for the cables and 1 for the cd and leaflets) and with this one, a 1 piece plastic with all the stuff in there and the phone on top in a plastic bag. Your the same?

Mine is from SI unbranded. And even though it was just maufactured beginning of this month, it still had the very first firmware on!

All is weird here. And I don't think this difference will make any difference in cracking as it looks actually weaker now!
[XPERIA X1 General] jjm34:
Yeah, I've noticed that too, and I also had it since the beginning. I think it's the battery cover that's maybe a bit too tight so it scratches when putting it on or getting it off. I have bent the edges of the battery cover outside a bit, so that they aren't so tight anymore. It's more scratched on the volume button side than on the USB port side, but luckily it's really just scratched and not cracked.

Hm, no, mine came with the 3 blue paper boxes, like you described.

Strange, mine had the German R2A firmware on originally (I ordered from Amazon Germany).

Yeah, it doesn't look very strong, but they must have had some reason to change the manufacturing. They wouldn't make it even worse, I hope ;)
[XPERIA X1 General] michaelthemage:
Hey if SE makes a phone with such a fault in the first place, we never know what they do next :cool:

I bent my cover too a little bit but I really don't think that is what makes this "scratch" there. And I took the cover off only once (to look at it when I saw your pic ;)

It was there from the beginning.

What I also recognized is that this phone rattles quite a bit! Not only when shaken... just when moves or turned it rattles. This is probably the keyboard mechanism/slide but this is the first one that makes this noise this much and loud! By the way, this is my 6th or even 7th phone. All priors except 1 got the crack!!! The one that didn't get the crack after weeks, I just thought... (wrong perhaps!!!) that since that one was a 08W51, if I get a 09 model I would be even more safe...! I was very wrong. My last one was 09W03 and got it after 1 week!!!

PS

And now another thing I found: the battery has changed! It states now some strange line saying its 1450maH / 1500 ! What the heck...! I will see if this makes the battery stay cooler but they should have increased the power not reduced it!
[XPERIA X1 General] stihl:
Since a few weeks ago, I've had this some sort of little hole on the left lower side of my silver X1i.

It's around the volume speaker on the silver metal thingy.. it's not really a crack but more like a small hole.. like someone got a needle and stuck it through the metal. :\

Do you guys think I should send it for repair? I haven't seen any other cracks or stuff like that.
[XPERIA X1 General] michaelthemage:
Got a picture?
[XPERIA X1 General] Kris1986:
wat the..... where is ur crack at??? mine is at the chrome and Stylus.....
[XPERIA X1 General] junkai21:
singapore SE is **** up! I sent to repair stating the case crack. They insist it's not manufacturing fault. I brought the proof down with this forum link and they INSIST forum is forum, users are users. They can say wahtever they want.
[XPERIA X1 General] stihl:
Unfortunately not at the moment, I'll make one later.
[XPERIA X1 General] hjxeifer:
heyy i just bought a x1 and im really worried about mine developing cracks too! One thing i have noticed is that the cracks are developing on the plastic part ontop/below the battery cover? are these older x1's? because the one i have is actaully rubber there, and not plastic. would the rubber ones still develop cracks there?
[XPERIA X1 General] dadeadman:
We should all go down one day, 4 or 5 ppl with cracks.
[XPERIA X1 General] tricky42:
My X1a has had two cracks (one on the chrome and one in the battery compartment) for a while now, but I haven't called SE simply because it's not a good time for me to be without a phone at the moment.

Anyway, looking through a lot of the photos in this thread, I started wondering if whether the cracks partly have to do with the way people hold the phone while using the keyboard. Has this possibility been discussed?

I used to hold the phone with my index fingers under the left and right sides (in landscape mode), while my thumbs press down in the middle where the phone is unsupported.

Recently I've switched to extending my fingers so most of the weight is supported by my finger tips under the center of the keyboard. When I type with my thumbs, I can feel the pressure go straight down through the battery cover to my fingertips, rather than out to the left and right and possibly flexing the unit. Any thoughts, or am I just imagining things?

I can see this as a possible reason the X1a's report less cracks, since texting isn't as prevalent in the US (especially since the high school and college kids that text the most probably wouldn't be the ones who can afford an unlocked phone at retail price.) Just a thought...
[XPERIA X1 General] dadeadman:
Can't be. There are cracks all over mine. Near the stylus, power button, camera, side
[XPERIA X1 General] afhum:
so i just got mine cracked near the volume rocker button few weeks ago and it still annoys me. haha.

i was wondering if i ship it back to singapore service center for a check, do you guys think they would just replace my phone to a new one or get it repaired? i just don't like the idea that if they repair it, things might get worse when they assemble it back on,, for instance, scratched while putting them back together or something get loose inside. if so, i would just let it be and maybe one day i wouldn't care much about the crack anymore! haha. if it's you, what would you do?? :)
[XPERIA X1 General] michaelthemage:
Rubber??? You are saying your inside Frame is Rubber? What is your built date?

I think I got one of the newest from week 23 which is the first week this month.... no rubber there! But the style of the frame was changed as shown in a picture a few posts back here.

And as a side note: the noise I have now, the rattling sound is not from the keyboard slide... its the key/mouse pad in the middle. That button RATTLES! Anyone else got this? Is there a way to take this off and reassemble perhaps?
[XPERIA X1 General] hjxeifer:
the upper part surrounding the camera lens and the bottom part that half surrounds the SE logo are rubber for me
[XPERIA X1 General] jjm34:
Yeah, those parts are coated by something that has a rubbery kind of feeling to it (on my black one at least), but there's probably just plastic beneath it that might still crack. It's not easy to tell from the photos, were those parts different on the earlier models or has it always been this way?
[XPERIA X1 General] Calvin H:
Got mine back from repair - apprx 5 weeks.

Replaced the device with a new one - guess the old one was too far gone. Took them 4 weeks to decide that :p
[XPERIA X1 General] junkai21:
We shall go down to SE Svc center together . Any Singapore users facing the same problem? - Please PM me or dadeadman!
[XPERIA X1 General] zenkinz:
I had mine sent into bishan for repair. They claimed that they need to get SE Asia Pacific for approval but I have been firmed with my position that this is a manufacturing defect.

they have repaired under warranty eventually (in between SE was not responsive and I have to chase them for answer/status) but I have since changed to HD.

persists with your stand, and tell them that there's more than 1 reported case already in Singapore.
[XPERIA X1 General] ant_thomas:
3 months and 3 repairs later.

Problems were casing cracks (08W46) and the headphone jack was faulty

Repair 1 - Casing was changed - Headphone jack not touched

Repair 2 - Chrome part of casing was changed (no idea why)

Repair 3 - Headphone jack sorted - This was after some major amount of complaing over the phone to SE repair people. They were apologetic but that's not the point really. Each repair took about a month and all 3 had a "Parts Delay".

I would've thought with what looked like two major repairs they would've just sent me a new one. O2 told me that they only did repairs and that SE would be more likely to replace which made me send it to SE. After Repair 2 I asked SE for a replacement, they said they can only repair and O2 are the ones to do the replacement. To say the least I was very p**sed off.

The chrome casing change in Repair 2 was for a "refurb" since there are plenty of scratches on the top and bottom. I'm going to send a letter to SE HQ or wherever with full complaints because I've been really disgusted with their service.
[XPERIA X1 General] dadeadman:
service at bishan is terrible. The person who checked mine said they would check, they never did. Collection afterwards was slow too. anyway, i got a crack at the metal parts at the side and power button. fixable?
[XPERIA X1 General] junkai21:
Probably SINGAPORE users could PM me your handphone number so we could get down to service center together and lodge a complaint.
[XPERIA X1 General] zenkinz:
yes mine had a crack at the internal side plastic housing and the chrome-finish trim (presume that's what you refer to the metal part). I had them fixed but I have eventually not collected as I sold the phone back to the dealer after gotten myself a HD.
[XPERIA X1 General] bjorntju:
Cracks in mine too. Pics:

http://xs140.xs.to/xs140/09250/dsc00315291.jpg

http://xs140.xs.to/xs140/09250/dsc00319443.jpg

http://xs140.xs.to/xs140/09250/dsc00320297.jpg

I am thinking to call to the site i ordered the phone from and i hope they can fix it (or even get an other phone? But that is very unlikely)
[XPERIA X1 General] dadeadman:
i have your first crack. anyway how do they change the chrome part? isnt that akin to changing the whole casing?
[XPERIA X1 General] zenkinz:
the trim is I believe clip/snap on to the internal plastic housing. so when the internal housing cracks, the trim will crack as well as it gave in to the pressure from the internal housing.
[XPERIA X1 General] emanoek:
Hi

I got my X1 in January 2009 from Cellucity. 08W46. I notice that I have the same chip out of the chrome bit that you have. It looks as if someone thought that is where you unclip the back cover and poked something in there to pry it open. (Speculation). The indentation behind the cover certainly seems to suggest that though. Anyway here are my pics...

I was at Vodacom at Canal Walk and the repair guy said he don't know if it will be covered under the warranty. I was actually there to replace my daughters W580i's keypad where the keys all split in half due to excessive SMSing. You'd think SE would use stronger plastics or at least test it to destruction to see where failures occur. I think the pressure to get phones to market is sidestepping this important step in design and manufacture. To quote a famous ad slogan from another brand... " the quest for zero defect" certainly does not apply. I don't know if I will be getting the X2 when it comes out.. I'd wait for them to sort out the issues first. SE be warned..
[XPERIA X1 General] chicus_bar:
so, they putted a curvature on the weakest point... it is sure an improvement on the geometry, which reduces concentration of tension on that point... let's hope this will be enough... thnx for bringing the news...
[XPERIA X1 General] kmac27:
Got my phone yesterday back from the repair (less than 1 week), without any problems. I got the same phone back, just with a new case. 2 thumbs up for SE.

---

cu

Robert
[XPERIA X1 General] dadeadman:
I just noticed my fifth crack today. The infamous under the batt cover one.
[XPERIA X1 General] junkai21:
Oh my god.. hope we head down to SE tomorrow they will change a NEW set for us.
[XPERIA X1 General] dadeadman:
Its my third time down, so much prob with SE, everytime cause me to reflash to stock rom then deprive me of a phone for a few days
[XPERIA X1 General] wh8hs:
i dont think they will change a new set (in singapore)

i've go down more than 4 times!!

they just changed the crack side...
[XPERIA X1 General] zenkinz:
yes they only change the crack side, and being in Singapore you will not get the treatment like the folks in Europe/US where they would do 1-1 exchange.

I throw the X1 back to them despite them fixing the crack part, since I already have HD. Eventually they just offer me $450 which is a third of what I paid 6 months ago.
[XPERIA X1 General] groovemixer:
yup i got a nice crack right below the volume button, picked it up in may and treated her like a baby, never dropped!! heck i dropped my w800 3 times on pavement and only got scratches!!! had that for 3 years with no issues and now i dump $700 and its already broken in 2 months!!!!!!:mad:
[XPERIA X1 General] dadeadman:
$450 is not even enough to cover the price paid with a contract. Ripoffs
[XPERIA X1 General] emanoek:
Possible Causes for cracks without mishandling...

I am no expert but I have been done the root cause thing before. So here goes..

I have been thinking why the black ones are not getting the same problems with the cracks below the battery cover. I believe it is made from a different material. The silver has a metal cover.

There have been many reports of the phone getting hot during the first few days of use and obviously frequent recharging due the "new toy" being put through its paces. This puts the metal cover through frequent heating and cooling cycles and eventually causes the cover to warp. I noticed after a few days that the cover was much harder to remove and made louder click when it clipped back in place. The plastic part that the clips clip onto are not that strong and any stress will eventually cause it to crack.

My cover had got scratched in the centre part just above the SE symbol. I looked at it carefully and if the cover had not been warped it would not have got scratched there because of the raise logo and little lip on the silver part at the bottom of the phone. I took off the cover and bent it out a bit and now sits flush. And it does not make a loud click anymore. Also my phone does not get so hot anymore. I still need to contact the phone supplier to get the cracked part replaced though. Mine is an 08W46 as depicted in pictures on my previous post.

So my suggestion to new Owners is to check the cover with a straight edge like a ruler or something every now and then just to make sure you don't get cracks. or get a black cover....lol. Does anyone know what material the black one is made from?? I haven't had a black one in sight yet.

btw.. I did read somewhere that someone suggests bending the cover open a bit.. was the cause of the bend mentioned there??

Plinkety Plink... my two cents worth.

:)
[XPERIA X1 General] iskamfree:
**** ....

I got the phone 20 december 2008 ... here it was 730 euros (bulgaria) very careful with it but
[XPERIA X1 General] katsyonak:
I know how you feel. Several months ago I paid close to a $1000 in my country for this phone and I already have the near battery crack, two cracks at the chrome part, the stylus crack and the camera crack.

Sony Ericsson and HTC managed to make a phone out of crap :mad:
[XPERIA X1 General] michaelthemage:
Any crack with a 09W18 or newer?

Since SE has changed the inside frame as seen in the attached picture, I would like to know WHO has a phone made after 09W18 with a frame that looks like that and that is cracked!

It would be very, very interesting if we could find out if that is a change that applies to this crack issue or just a change of perhaps SE's vendors...with no effect on preventing that cracking!

Mine is 09W23 and looks like the picture! ;)
[XPERIA X1 General] ZenithUK:
My current one is 09W13 and has the "old" style frame.

I have the start of a crack showing. It's hardly anything yet, but it's hairline thin and about 2mm long. It's just a matter of time since the "chrome" has already cracked in 2 places.
[XPERIA X1 General] michaelthemage:
Yeah, SE must have changed this at about week 18 or so. My phone before was week 03 and got the volume button crack (stating as you describe it -hairline, etc.) right after 1 week of not even using it a lot really!
[XPERIA X1 General] theboiler:
i gave up and said goodbye to this pretty phone

7 times repaired

3 new phones and still cracking

bought a touch pro 2 this week and enjoying it but yeah i would have been happy with the x1 for a year or more if it didnt crack ffs

goodbye and cya in the tp2 forum :D
[XPERIA X1 General] bassam:
crack casing

Now i have the same crack at the battary caseing , same place as attached

i will report to sony ericsson ,

i belive so that they know this type of crack styelus and the earphone crack

i am sure they are readind the XDA and they have to do somthing about it at least an email to people who has this type of factory defect

thanks