yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Jabe:
Where are the people with crack from? As I see it only the Dutch silver ones were taken off the shelves. Was it a bad batch (presumably for the Dutch market) or are only the Dutch people complaining enough?

also about the peeling keys - how many people are experiencing that problem? Is it only on black / silver X1 or both?

True, both defects are merely aesthetic problem - none of them really compromises the phone functionality, but it makes you wonder what will happen in a few months time.

Unsurprisingly (yet not entirely unexpectedly) SE is still silent.
[XPERIA X1 General] comeradealexi:
well im going to email sony ericsson - they need to know about it cause i have a FULL ON SPLIT!!

i can pull it apart!
[XPERIA X1 General] ranywhere:
bad quality once again

hi, here's another quality issue on my phone, are you the same?

Look at the battery cover.
[XPERIA X1 General] comeradealexi:
whats the problem????

...
[XPERIA X1 General] DoubleVision19:
If you look closely at the SE logo, the battery cover is not flushed with the phone.
[XPERIA X1 General] chasist:
i thinking of buying this phone to replace my diamond..but after seeing these annoying issues..i gave up xperia x1..will wait for much better device

:(:(
[XPERIA X1 General] ranywhere:
but i really love xperia, now i'm waiting for another exchange...
[XPERIA X1 General] ijob:
I have that too but I'm not that bothered
[XPERIA X1 General] Dryw Filtiarn:
Most likely you should simple push up the cover a bit :) Had the same, and it was just me not pushing it up entirely :)
[XPERIA X1 General] ranywhere:
but this problem doesn't exist on my first xperia, that's why I mentioned...
[XPERIA X1 General] Dryw Filtiarn:
But still it's not really an issue and still most likely to be caused due to the cover plate not being positioned correctly :) As mentioned had the same thing and the only thing needed to solve it is push the plate back a bit and it snapped right into position as it should.

The only other reason I can think of for this to occur would be that the cover plate would be bent.
[XPERIA X1 General] Xof_:
I had the same problem with the battery cover.. I just bent the sideways a bit to the inside and now it's fits like a glove :P

So that's not really a problem.
[XPERIA X1 General] Knirfie:
I had a crack just beside the hole for the stylus. Sent it back and just received my replacement phone today. Hope this one doesn't develop the same problem...
[XPERIA X1 General] enom:
oh...

i have read in all tests, that the case of the x1 is solid and really processed great.

and now u are report in case-cracks... wow
[XPERIA X1 General] Xof_:
Just keep waiting then :p

Every phone has his issues, so you'll never find a replacement.

There are just a few people having this problem, not everyone.
[XPERIA X1 General] grayme:
So far (touch wood), my Silver O2UK Xperia is fine, but it could change!

Has anyone (not me, I don't have the inclination or the time) considered collating a database of Xperias with any issues they have? That way you could see if there is a correlation between batch, colour, network, source geographic location, etc.

I had an hx4700 before which I kept in a metal case which was battered to hell, but kept the contents fine (a good job given the two Universal screens I broke). This isn't feasible for the X1, so I have the SE leather case and I am very careful (have still dropped it a couple of times :o), but are those with issues possibly resulting from drops, etc.?
[XPERIA X1 General] MrLeche:
What? didn't you just see the guys crack location? Is the same as most of us here? He didn't drop it couse we didn't
[XPERIA X1 General] George Knighton:
I think he was trying to be funny. :-) It's always a risk on a message forum.
[XPERIA X1 General] jianwei87:
I would like to change my case, so where can get the original case?
[XPERIA X1 General] superweijie:
I don't suggest you change your case. Are you from Malaysia? Judging from your operator.

Anyway, changing your casing on your own would void your warranty. I believe with a phone like this, you would need the warranty for the future.
[XPERIA X1 General] myriade:
I think it's plastic with a metallic finish. If not, it must be a very, very perished metal - because I've got a crack in the frame, or better: I lost a piece out of my frame :rolleyes:
[XPERIA X1 General] rookie333:
unfortunately my suspicion becomes real :(

thank's for your reply
[XPERIA X1 General] antmaster:
crap! im going for repair a second time! once again it has cracked at stylus /cry

i really dislike this phone now and i regret buying it
[XPERIA X1 General] jianwei87:
I have call to the service center. the housing around USD240 (RM840). Crazy !!!
[XPERIA X1 General] ashkea:
Hi.. I went to Simei Service Centre with the exact same problem you have as shown in the picture you posted. They also told me i am the only one to bring the phone back with this problem. >.<

Ended up, my dad told them that it is a Manufacturing defect and not a physical defect as physical defect would mean that i dropped the phone. Manufacturing defect as the part is too thin and will break no matter how you handle it. They agreed to change that part for free only for this one time but.. in the future if it breaks again... we have to bear the cost of it.. -.-

Maybe you could try simei service centre since they have a confirm recorded case of crack in X1..
[XPERIA X1 General] Lcrkz0023:
Dude..they treated me the exact same way. They pretty laughed at me and said that the phone must had magically got up on its own and fell off a table top or something. I live in the US. They also told me since there's not a vast majority of anyone having any issues that the crack must be misused by owner. I sent mine back with just one crack. I just now recieved two more cracks ( the one above the camera and the below the volume key)...This brings my total up to 3 cracks!!. I sent mine back again. I cant take this.
[XPERIA X1 General] superweijie:
Thanks man for the tip. I found another Singaporean with this problem. If he goes along, there will be three recorded cases. Your dad helped eh? I guess I should bring my big man along too. :)
[XPERIA X1 General] George Knighton:
Northern Virginia is the perfect place to start a class action.
[XPERIA X1 General] ashkea:
lol.. yea he went along.. i'll be collecting my hp later today.. hopefully it wont crack again.. ^^
[XPERIA X1 General] MrLeche:
I've got updates, although SE people here in the Philippines doesn't laugh at consumers or make fun of it, they simply told me that they still do not have stocks of Xperia casings (locally popularly called "housing"). I tried to ask though on what would be the resolution to my complaint. Would they change my "housing" for free in case stocks arrive?

They then admitted to me that they still do not have a solid answer coming from their managers.

I explained to them that it'll be fine for me not to change the whole phone since I wouldn't know what could might happen if I got a new one, plus I'd install everything all over again and what if I could get a hardware defect on replacement? So it is really favorable for me just to replace the "housing". With this I think they just don't have parts yet but I'm positive that they will look forward into this growing complaint. I wouldn't mind joining a protest though in case we are ignored. Until that day I comes I hope my phone doesn't get into accident bumps or whatsoever.
[XPERIA X1 General] joej:
Been too busy to bring mine down to the service center. But the experience from other users here seems to point to the fact that I will probably not be welcome. Sigh.
[XPERIA X1 General] superweijie:
How was it? I should have read this thread. Was busy, could have went down with you to get mine done. :(

What kind of crack do you have? The stylus one or the one at the volume control/battery compartment? Can you PM me your email address? We can go to a Service Centre some day.

My phone was back in it box for 6 days now... Couldn't risk damaging it, or I will have no case, no pun intended.
[XPERIA X1 General] boi ninja:
new strategy:

write to watchdog :p

http://www.bbc.co.uk/watchdog/gotastory/?thanks

go for it guys, they have more public power than we do.

maybe we can save our x1s if everyone does this
[XPERIA X1 General] superweijie:
Ashkea, went to Simei... They said NO ONE had went to Simei's SC for that problem. They said NO ONE.
[XPERIA X1 General] ashkea:
...... hmmm.. u talk to the customer service lady that's a malay ger with short curly hair? She's the one who talk to me with my problem of the crack. If she is the one den she should know of this problem... -.- but did they take in your hp to service?
[XPERIA X1 General] superweijie:
Yes they did, after me and my big man taking a much harsher stance than my Wisma attempt.

The CSO took my phone into the backroom for AT LEAST 5 minutes. Wondering what they were doing.

They said the EXACT SAME thing, must be caused by impact, must pay. Seems like they would very much like to force consumers to pay.

My big man who isn't good with spoken English requested to speak to a Chinese officer, who basically says the same thing. The Chinese lady and the non-Chinese lady conversed in Malay constantly, and they kept laughing. I may be paranoid but laughing and giggling in front of a customer is not polite.

Yah, they kept giving their "service" while I kept trying to convince them otherwise. I then basically told them I have a friend who came to this service centre with the same issue, and that he collected his HP yesterday. Then a lady (Siti Nxxxx) said "no one else have came to Simei with this issue". She did not bother checking but said it confidently. I then said, "so either my friend lied or you people are lying. Do I need to ask my friend down here so we can have a conversation?"

I kept emphasizing,"little people having this problem doesn't mean there isn't problem", and telling them to help me otherwise I really have to go to somewhere else to get my issue resolved. And somehow they gave in.

I hope there ain't any unseen terms and conditions though.
[XPERIA X1 General] ashkea:
The lady that serve me is call mirah.. Hai.. Did you say it's due to manufacturing defect and not physical defect? >.< erm.. by the way, i'm not a guy.. ^^
[XPERIA X1 General] superweijie:
Of course I told them it is a manufacturing error. They denied it flatly. I told them a friend also came to the same service centre and got her Xperia done. They still said no one had this problem since launch. It is ridiculous.

Okay, you are a lady. :rolleyes:
[XPERIA X1 General] Magger:
Bad Xperia list:

The info I will put up is: username: branded or unbranded (country), production week -> type of crack / other fault

Magger: silver unbranded (Netherlands), 08W44 -> crack from top power button to the back of the phone, paint coming off at the outside of the power button
[XPERIA X1 General] MrLeche:
I can't put it in the box like you. I'll kinda miss it if I change a phone temporarily. Altought I took a video of my phone to see the crack has been made in case I would accidentally drop it in the near future. But nevertheless this case is taking so long to resolve.
[XPERIA X1 General] lyger:
I'm a UK user who's silver X1 developed a crack after 3 weeks near the volume control, I took it back to the shop today and they agreed to replace it for a new one this time only, if it happens again they will not fix it. I have not dropped the phone but I do change the memory card a lot and think this crack is related to taking off the battery cover.

They guys in the shop said it was caused by misuse/drop.....until I put him straight, he even called the engineering dept to see if they know of this problem and they never heard of it....

I will be filing out the Watchdog form as I want SE to acknowledge this problem so that if it happens again I can get it fixed.

This is unacceptable for a premium phone..
[XPERIA X1 General] smegger040588:
my phone has just cracked completly so i will be heading to the O2 shop to try to get a repair ASAP.

anyone who has come across the problem being denyed i urge you to fill ou the form here

BBC Watchdog

I know it is a british show but any way to get some publicity would be great.:cool:

If someone could edit the thread title it would be great to include the watchdog thing
[XPERIA X1 General] chalid:
the crack shouldn't come from taking the back cover off and put it back on. I did that over a hundred times i guess and my x1 has fortunately no crack.
[XPERIA X1 General] jackleung:
Chalid, it's just a matter of time... I got 2 cracks and button coating peel off with 1 to 2 months of use. Replaced a new one SE and the same crack happen at the same area (near volume button) in just 3 weeks. 2nd cracks happened last week in 5-6 week near my camera button.....
[XPERIA X1 General] rud1k:
Czech X1 with Cracks?

Hi,

is there any user with cracks on X1 from Czech Republic? Or do you think, that SE fixed this issue on new releases? My local reseller admit this issue, but strongly insists, that it is only on silver 08W44, 08W46 models. My Himalaya died recently (connector droped off for 2nd time and battery does not last much) so I need new phone :(
[XPERIA X1 General] uiqjirka:
I have two(czech) black Xperia 08W52 and 09W02.They have no cracks.
[XPERIA X1 General] michaelthemage:
Bloody fraking SonyEricsson: now my second X1i silver, this on 08W51 has the crack on thin side of battery compartment (under volume key!). And this phone was NEVER carried in pocket, dropped or anything else. I was as careful as one can be, even more because my first 08W46 got it. So for me, proof that this develops on its own. No need for dropping or rough handling.

I presume that the heat it develops during use, could be a cause of this. It is not acceptable that so many phone crack at the same identical spots. Fraking SE:mad:
[XPERIA X1 General] genome_stryder:
Arrgh dropped my fone when the clip got loose, got 2 new cracks on the silver lining and 1 when removing the battery cover. Im very disapointed in the build quality as i thought it would be ok even though it was dropped while inside the leather pouch :/
[XPERIA X1 General] michaelthemage:
Yeah...dropping is another thing...! Mine did surely not drop and still got the cracks!
[XPERIA X1 General] nurps:
And obviously no need for replacing if the new one breaks too. I got that crack also now after 2 month...first i noticed this part was lifted up a litte...a few days later the crack was there...i glued it...lets see how long this holds. :)
[XPERIA X1 General] thedinks:
hello first post for me and i wish it was under better circumstances.

i too have a crack by the volume switch, it started out as a hairline crack in the silver facia, but its now cracked through in the battery compartment. It looks as if something is forcing the casing up near the volume buttons and the case has cracked at the weak point. not happy but it looks as if its easy provable by the way the outer case is sitting as its not flush.

im from uk.

jim.
[XPERIA X1 General] superweijie:
=( Sad for you. Yah, the part with the camera WANTS TO POP OUT. A lot of effort is required to push it down, and plus how thin is the part.

If you are successful in getting your repairs, please still give you testimonies and pictures. Write letters to Sony Ericsson or other bodies. You can help those people who are having the problem now and those in the future whom might get these problems.

For me, Sony Ericsson repaired it "out of goodwill". However, they LOST my Martin Fields protector. They also manage to mis-align the camera module inside.

Lastly they scratched part of the rubber coating, like a deep gash of sorts. I spent 2 hours at the service centre, up to 20 minutes at one time while the Service officer went back to do do something. This experience at Eastpoint, Simei(Singapore) is still better than that at the one at Wisma Atria(Singapore)

I will still have to go back down tomorrow to collect my re-repaired device. really hope everything is right. This crack occurred when I just started to like this device.
[XPERIA X1 General] Alx241:
My X1 developed a crack near the volume button 2 weeks after I got it, never dropped it. After a while another crack was visible near the camera... :(

That was like one month ago, didnt exchange the phone yet, but today i dropped it... no new cracks except for a few scratches and it still works OK. I hope theyre still gonna give me a new one, or fix this one ofc.

:/
[XPERIA X1 General] berlinberlin:
I'm just curious what's gonna happen after the cracks developed?

will it eventually fall apart?
[XPERIA X1 General] MrLeche:
IMHO, I don't think it will go that far. just cracks I suppose.
[XPERIA X1 General] George Knighton:
For whatever it's worth, I have never seen anybody anywhere say that his Xperia became unusable because of the cracked case issues.

I think it's completely unforgivable that this $800 device was released to a gullible public with this kind of issue. For whatever that's worth, too. :-)
[XPERIA X1 General] cktlcmd:
To be honest these cracks are similar to the ones the HTC Universal suffered, if it's anyone's fault, it's HTC for using crappy materials. :(
[XPERIA X1 General] michaelthemage:
Okay, let have another approach:

anybody of you with the cracks developing recognized that the phone is getting warm to kind of hot when in use. Like when on the phone for an hour or listening to musik for an hour. Mine(s) got really hot during that time!

Especially on that side of the volume key where the cracks mostly apprear. And for me now 2 phones. Both got hot and developed that crack.

Just a thought....!
[XPERIA X1 General] tsponge:
my X1 has cracked. it is a 08w45. i do not have time to read the 60 pages posted. what is the process of getting a replacement? I am in South Africa?

thanx in advance
[XPERIA X1 General] tiggerzn:
tsponge, just return it to Vodacom or MTN, or wherever you got it from. I am sure they will get you a new one. The phone comes with a warranty. Knowing however the way things work in SA, you might not get a replacement immediately :)
[XPERIA X1 General] MrLeche:
Hey,

I have noticed unusual heating when my phone is still two weeks old. I told SE about it and gave them a sample during it was hot and they said it was just normal. It is warm because the material is metallic as opposed to the black one which has paint coating. I said ok and after two months my crack developed. I'm getting curious though if this 2 things has a connection.

Yes mine's get hot when:

1. listening to music for about 30mins and up.

2. Someone calls you up while phone is in charge ( talking for about 15mins up )

3. when plugged in USB to PC ( so I seldom charge my Xperia to a pc when I noticed this )

4. Surfing the net for about an hour above

5. Watching movies for over 15mins.

geez is there anything else I didn't say? it's almost full-featured heating.
[XPERIA X1 General] emwdava:
I don't think it's heat related. I had gotten my back from repair wednesday and I got the flue the day after. I didn't touch my phone for a week while I was sick and still the batt/vol crack appeared.

Explain that...
[XPERIA X1 General] michaelthemage:
First YOU explain the 'got my phone back'....from what? If it had a different crack, perhaps this one was already in the works, just didn't show at that time.

Or, perhaps you had this before and they did not "really" fix it.

As to the statement that because it has a 'metal casing'...blah blah, I think its rubbish! Nobody would put a metallic case so the user feels the heat! That is crap! Expacially since everybody heard about exploding batteries getting warm and hot before they explode. So SE want us to feel it before it bangs... ;-)

And when I was talking about the warming/heating up, it is not the back metal case, IT IS RIGHT ON THE SIDE where the volume key is, the side where the frame is the thinnest and there is NO metal case there!

I am almost convinced that this is heating related. All the cracks, even the other ones, are at places that are NOT metal but cheap, crap PLASTIC or whatever crap material.

And I am in a Sub Tropial climate. Don't want to imagine the cold/heat reaction of this crap material in places where its cold in Europe or elsewere right now!!!
[XPERIA X1 General] MrLeche:
You're maybe right. But I have observed on this. It's not really the casing or the metal part that is heating up. I think it's inside. Try it whenever your phone heats up, I tried removing the battery but the battery feels ok, but the phone itself is hot. I even blew a bit of air in the earphone hole and the speaker hole where you can really feel the heat. Can someone observe if this really has a connection?
[XPERIA X1 General] emwdava:
I still don't think this is heat related.

It's a combination of crappy plastic and the batterycover being too tight on the thin part.

I live in europe, to be more precise sweden and it's cold here.

Where do you think I got my phone back from michaelthemage? Santa?
[XPERIA X1 General] fransb:
The first thing I did after reading this thread was bending the latches of the batterycover just a little bit. The second thing I did was buying a good alu case.

No cracks yet.

If the problem is batterycover related: bending the latches a bit might release some of the pulling force of the latches.

If the problem is material/force related: an alu case might give some extra pressure at the right places.

If the problem is heat related: an alu case might disapate some heat.
[XPERIA X1 General] moleculez:
Has even one person on this forum got his phone exchanged cause it had cracks?
[XPERIA X1 General] dadeadman:
Any singaporeans managed to get your xperia changed?
[XPERIA X1 General] emwdava:
If you had read this thread you would know.

I've had it repaired twice and a few users in this thread have gotten it exchanged.
[XPERIA X1 General] achmed20:
be realistic plz!!!!

cause reading 600+ answers is far beyond that
[XPERIA X1 General] emwdava:
I'm sorry.. I forgot that there's a search function. They somehow hid it in plain sight.

I searched this thread for the word "replaced" and found what moleculez was looking for in the second hit.

http://xdaforums.com/showthread.php?p=3343891&highlight=replaced#post3343891

So your point was?
[XPERIA X1 General] superweijie:
Yes. I did mine at Simei. They "repaired" mine for free. They also dealt with someone with the nickname ashkea, look a few pages back.

The service at Simei is horrendous. They did change the housing, but threw plenty of scratch and plying marks along. They misaligned my camera so it is OFF CENTRE and very obviously so. They promised to properly seat my camera but kept dragging without doing anything. They also refused to deal with my keyboard problem, which they said is standard. Out of frustration, I just took the "repaired" phone back with all the scratches after 8 days.

They also lost my screen protector and refused to compensate me. That is Singapore's Simei Sony Ericsson service for you. At least they changed, much better than the fellas at Wisma Atria who refused to do anything.

One more thing, the X1 Support card and the number you call. Useless, no reply after two emails. They did not bother getting back. "X1 Support"? Haha.
[XPERIA X1 General] AllEyezOnMe:
im about to order a black x1 this week from mobiles.co.uk what are the chances of it developing a crack and will it be 09w11 or will it be older due to older unsold stock
[XPERIA X1 General] jezusrvd:
i just sent mine friday though ups so it should have gotten there a couple hours ago. ill post again once i get it back and report on how they did their job.

;)

im in US btw if u were too lazy too look @ the heading thingy
[XPERIA X1 General] michaelthemage:
Sounded more like the Easter Bunny! And I asked WHAT was repaired! Too many eggs in the nest I guess ;)

And to the issue: yes, it is inside ... and SE states its the heat the cpu develops when 'running' full speed. So for me it seems obvious that this constant heating up/cooling down cannot be good for crappy plastics that have perhaps even a manufacture issue!