[XPERIA X1 General] experia1234:
I have the crack at both stylus and near battery cover as well.

Contacted SE and this is what I been told:

1st email

Dear Sir/Madam,

I am very sorry to hear of the issues you have been experiencing with your Sony Ericsson X1.

Unfortunately, despite all of the precautions taken during the course of design and productions, we cannot eliminate completely the possibility that a component may fail spontaneously.

In the event that you should experience any issues with your handset we do provide a free post warranty service which allows you do send your handset to a Sony Ericsson engineer.

The engineer will examine and repair any fault covered under the terms and conditions of the warranty. If the handset cannot be repaired then we will provide a replacement unit.

Alternatively if your handset has been recently purchased it may fall under the returns policy of your retailer. Usually this is a period of between 18-28 days and allows your product to be replaced or refunded, however you will need to contact your retailer for more specific information.

Should you wish to send your handset for repair I have attached the repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com

www.sonyericsson.com/fun

Register now for great content and fantastic Web and WAP Services.

Kind Regards,

Sony Ericsson Call Centre

mailto:questions.gb@support.sonyericsson.com

http://www.sonyericsson.com

2nd email

Dear Sir/Madam,

Thank you again for contacting Sony Ericsson.

We apologise for the delay in replying to your original email. This is due to a back log of emails from the Christmas period.

With regards to the issue with your handset, all we can advise is to send it to our repair centre. The Sony Ericsson warranty is a repair warranty so you would be required to send the handset to us for inspection.

We once again apologise for any inconvenience this may cause.

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com

www.sonyericsson.com/fun

Register now for great content and fantastic Web and WAP Services.

Kind Regards,

Sony Ericsson Call Centre

mailto:questions.gb@support.sonyericsson.com

http://www.sonyericsson.com

My question is, has SE done something about it or even if I manage to get a new replacement from my operator I will have the same problem in 2 weeks? Have they replaced the faulty material (I know it has to do with the bad design) with a new one more resistant?!

I have also noticed that on a few occasions the phone is a strange "sleep" mode and I have take off the battery and restart it as the screen does not turn on!!!

Thanks