yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Jasand:
can i join your "crack" club?

I dont mean drugs:rolleyes:

After months of looking through this thread and thinking how pissed you might be at the damage to the X1, I have been sat here happy that no issues have happened to mine :D

hovever :mad: after checking mine over today I have a stylus crack, and some very bad cracks around the casing where the batt cover clicks into place and this is causing the batt cover to not be very secure anymore.

I have had my X1 since first release on Vodafone but unfortunately the cracks have caught up with me so I called SE and I am sending it in.

Wish me luck! at least I have my old w960i to play with for a few weeks. could be worse

oh I have Black X1 08w42 also just got reply via email saying "thank you for contacting us regarding repair of your w995" wtf is w995? i called dedicated X1 number?
[XPERIA X1 General] MrZippo:
I just called Sony Ericsson UK to arrange sending my X1 in rather than going through vodadumb

I only noticed the crack last night situated underneath the volume buttons.

The woman on the phone asked if I ever dropped my X1, I told her hell no!

She said it should only take 3-5 working days, I will keep you guys posted.

Oh mine is black 08w44
[XPERIA X1 General] xxnoelziexx:
Mine was packed up in a jiffy bag and extra bubble wrap of to sony service center now. Will keep everyone updated back to the HD for a week or so.
[XPERIA X1 General] rambalu80:
The repair centre has had my phone for almost 3 weeks now and the status is still WIP. Called SE customer service and they told me that they are gonna send me a new phone but they don't have any in stock. If they don't have any in stock, I wonder how www.sonystyle.com has them ready for shipment as early as the next business day. If I ask them for a time frame, they tell me they do not have an ETA and they do not wanna give me a date and keep me waiting and not be able to ship on the specified date. Its kinda like "You'll get it when you get it. Until then, forget about it and don't ask us anything!".
[XPERIA X1 General] michaelthemage:
Actually, if you look at my Poll about this, almost 85% of all pollsters state NO Crack at all!!!

So that is why SE doesn't see that as a problem. If it where 85% WITH cracks... different story!

Good pics and I posted this also a while ago. Since I got my 09W23 phone where they have it like this. And they also changed the rubber holder for the SIM into a metal one. If all that will indeed prevent the crack on volume button side... we will see. How it could prevent the cracks near stylus, etc.,... don't know ;)

So congrats to your newly styled inside frame! ;)
[XPERIA X1 General] jjm34:
As I've already posted in the new case design thread... new case, same old crack :(
[XPERIA X1 General] rambalu80:
Well, I participated in your poll too and I stated no cracks. Of course, that was way back when my phone was a couple months old. Now, here I am less 6 months since I bought my phone, it has cracked and now at the repair center with no ETA for a replacement.
[XPERIA X1 General] cle_m_ent:
My x1 buy in november 2008 :

I send to repair... Wait 2 weeks.

It is a french x1 no branding.
[XPERIA X1 General] RussST24:
Hi,

Mine cracked in exactly the same place just under the volume controls.

Mine was sim free and Sony replaced it FOC.

Nice thing was they said send it in without back cover or battery and when they agreed to replace it they sent me a complete unit!

So now I have a spare battery and back.

Russ
[XPERIA X1 General] Jasand:
you lucky #### ;)
[XPERIA X1 General] Jasand:
here are mine all three of them damn it :mad:

I also voted NO CRACKS before but obviously they have caught up with me now so I guess the poll is not accurate anymore?
[XPERIA X1 General] Ganondolf:
my replacement handset has taken 5 months to crack (crack under battery cover and near stylus. so just because u have had the phone a while does not mean its going to be crack free. the newer design change models may not crack but i would not put money on that
[XPERIA X1 General] rambalu80:
I totally agree. We may need a new poll probably with an option to poll how many times each person has had to send their phones back to fix cracks. There are quite a few who have had three or more repairs or replacements for the same crack issue.
[XPERIA X1 General] jjm34:
Yep... unfortunately, I can confirm it does crack :rolleyes:.

I also posted that into this thread, but I suppose it got lost on the previous page ;)
[XPERIA X1 General] cle_m_ent:
:O a 09W18 with a crack x_x
[XPERIA X1 General] bronx:
sent my x1 on wednesday, still not with SE. wtf? :mad: I have to wait till monday, that's what I was told.
[XPERIA X1 General] bbilly:
Hi there!

I am new here from Hong Kong.

just used my X1 for 3 months..

crack near the volume button:mad:, "09W09"
[XPERIA X1 General] Jasand:
Im sending mine off now but assume SE are fixing the crack issues for free?

Surely they have to with the evidence we have here. Has other users been expected to pay for the repair??
[XPERIA X1 General] Robot_Man:
Black as you can see, 08W45 :(
[XPERIA X1 General] bbilly:
I'm from Hong Kong.

There are a lot of X1 with cracks, which were not induced by users.

Sony Ericsson have to bare repair charge!!

If not, I will complain that to all media / newspapers in Hong Kong.

Then give up my X1, will never consider with Sony's product!! :mad::mad::mad:
[XPERIA X1 General] michaelthemage:
Try to get a phone made 09W18 or later!!! Those have the inside frame construction changed!!!

Don't know yet if that helps prevent these cracks but at least worth a try. Especially since SE has indeed changed this frame, as you can see a few post up in posted pictures!

;)
[XPERIA X1 General] rambalu80:
Check post #1129 on this thread. Member with 09W18 and has cracks. There are also other members who have reported the same old cracks on the new design.
[XPERIA X1 General] t02235:
Hey bbilly, are you sure that's a picture of your phone and not mine?

I just checked mine, the same crack in exactly the same spot. :mad:

Guess I'll have to go back to the shop and complain. 09W03
[XPERIA X1 General] bbilly:
yeah!! its my x1. 09W09

t02235, we are friend now:)

I will go to HK Sony ericsson customer service centre tomorrow,

hope they can help me ..

Please let me know your complaint result.
[XPERIA X1 General] Jasand:
spoke to vodafone they said if i sent it into them they would deem that as user abuse and not a manufacturer fault.

However Ill wait and see what SE say when it gets to them.
[XPERIA X1 General] noTHINGface:
I have the same crack as most here, split on the plastic below the volume rocker. I'm just living with it though. I'm also on Vodafone and since they dont carry the device anymore (and would you? Not exactly a great phone is it?!) I'm resigned to buying myself a hero instead.
[XPERIA X1 General] rambalu80:
Well, why don't you contact SE? It is covered under warranty.
[XPERIA X1 General] xxnoelziexx:
CURRENT STATUS as of 26/07/2009 @ 21.53:

MANUFACTURER	:SONY ERICSSON

MODEL	:X1

STATUS	:LOGGED ON WEB
[XPERIA X1 General] chicus_bar:
i've just lost my last hopes...
[XPERIA X1 General] h0rd4k:
6 days and I've only just got an email today saying they received it :rolleyes:

If it cracks again after this, which I'm expecting it to then its going on ebay
[XPERIA X1 General] bbilly:
I've visited HK sony ericsson centre,

they rejected to provide free repair service.

I need to pay HK$ 170.00 to have repair service!!

I'm disappointed and now waiting for their final quotation.

If you were me, what will you do? :mad:
[XPERIA X1 General] bbilly:
Finally, Sony send me a quotation with HK$ 170.

I'm going to repair my lovely X1, and then give it up.

Take care! I hope all x1 will not have crack anymore!
[XPERIA X1 General] Jasand:
DONT PAY

Show them this thread, its a design issue not a user issue!!!!

Damn this makes me MAD:mad::mad::mad:
[XPERIA X1 General] Ganondolf:
phone SE up and tell them u know the cracks are a design fault.

the repair centre always says that its not in warrenty (happened to me and i phone SE up and they replaced the whole handset free) as they are companies that sony pay to repair the handsets and not sony themselves and because of this they are trying to make as much money as they can out of u (us).

when my handset was first replaced they said i had to pay but did not send SE any pictures as they suppose to as they knew sony would replace the handset and they would not make as money as if u paid to repair it.
[XPERIA X1 General] rambalu80:
Don't pay. It was not your fault that it cracked. SE should repair/replace it for free. It should be covered by their warranty.
[XPERIA X1 General] bbilly:
Thanks for all of you who replied me.

When I phone SE in Hong Kong, they always ask me to go to SE repair centre.

They are not helpful, and help nothing at all!!

I feel despairing with SE, and I will try my best to keep away from SE product before my death.
[XPERIA X1 General] FundeMentaL:
Had it repaired once before.. got a crack in the casing on the exact same spot. Not going to let them repair it again.. running a backup and installing everything again is just too much work.

I'm glad with my Xperia how it is.. little crack or not.
[XPERIA X1 General] Nyokki:
its now 10 day ago that i went back with my SE. Today i got the message that they received my phone @ SE. Let's hope they fix it soon becouse i miss my SE X1.
[XPERIA X1 General] SkyW4lk3r:
Ive just developed a crack on the side like this image ( as well as the hairline crack by the camera i already have)

My cracks only started once i began using the phone for long phonecalls, it gets quite hot...Im guessing it has something to do with the heat and the expansion and contraction.
[XPERIA X1 General] bronx:
ok. so I was informed today that my device finally reached their repair centre. I just wonder how long is it going to take to swap that damned cracked plastic... :rolleyes:
[XPERIA X1 General] groovemixer:
i had mine repaired about 2 weeks ago, just noticed a nice crack close to where i had it before. gonna send some pics and a complaint to sony i dont wanna wait another 10 days to get it repaired!! gonna see if i can switch phones.
[XPERIA X1 General] xxnoelziexx:
Did the e-mail you to let you know?
[XPERIA X1 General] cle_m_ent:
You are right, my x1 just crack after I buy and using a car charger !

The problem is the high temperature!! x_x
[XPERIA X1 General] noTHINGface:
I've done just that - It's going out to them as soon as I get home.

The one thing that has really pissed me off re. Vodafone is that they wont address another issue that I have unless I pay them (VodafoneUK) to fix the crack!
[XPERIA X1 General] cenwesi:
So where does one send this phone to...got cracks all over mine :confused:
[XPERIA X1 General] rambalu80:
Contact your local SE customer service by phone and they will provide more information.
[XPERIA X1 General] bronx:
yupp... they've sent me an email saying that they got it and now they play with it. :)

HOW MUCH LONGER DO I HAVE TO WAIT SE??
[XPERIA X1 General] Jasand:
bronx did you sent it to the oxford adress? thats where i sent mine
[XPERIA X1 General] xxnoelziexx:
They got mine.

Thank you for sending your Sony Ericsson X1 for repair, we received your handset in our workshop today. The repair process has begun and a qualified engineer will conduct a detailed investigation and evaluation complying with all specifications as per Sony Ericsson.

the waiting game continues. Using my old phones just don't feel the same I really miss my x1
[XPERIA X1 General] modo_uk:
Just sent mine off today. I complained about the cracks above the stylus, below the volume button and the slow response of the keyboard.

Just wondering, has anyone been charged? UK that is.

Also, what's the turn around time people have been receiving?
[XPERIA X1 General] matthewpapa:
YaY i fixed mine!!!!!

SE wouldnt repair mine because of 'internal corrosion' so I took matters into my own hands and orderd a replacement housing off the internet. Now mine is pretty much as good as the day I first got it because I dont have any scratches on my screen!!!!!!!!!!!!

SE will shaft you. If not having your xperia for 2-3 weeks is worth $75 to you I suggest doing it yourself
[XPERIA X1 General] Fuzalert2k:
Awesome. Where can you get a decently priced housing online? Besides the $99 ebay ones..
[XPERIA X1 General] matthewpapa:
http://mobile.brando.com.hk/sony-ericsson-xperia-x1-replacement-housing-silver_p04092c0670d088.html

http://cnn.cn/shop/sonyericsson-xperia-steel-silver-full-housing-p-6083.html
[XPERIA X1 General] bronx:
do You mean Chipping Warden, Banbury? that's the place where I've sent mine.

update...

bad news for me........ I was informed, that repair is delayed due to lack of some parts. up to 10 days. :mad:
[XPERIA X1 General] cenwesi:
damn, is the delay worth it? or should i just buy one from the site listed above?
[XPERIA X1 General] xxnoelziexx:
Thanks for the headsup it looks like mine will be delayed also as mine went in a day after yours and with the same crack. Looking forward to getting my news from sony tomorrow. :-(
[XPERIA X1 General] Jasand:
yeah thats the UK adress,

damn it looks like mine will be delayed just like yours then.
[XPERIA X1 General] xxnoelziexx:
Just had a great email.

Thank you for sending your Sony Ericsson X1 for repair.� We have now completed the repair, quality controlled your handset and it has been despatched. You will receive this within the next few working days.

So fingers crossed it comes back with no cracks.

Just got my special delivery tracking reference can't fault sony's service.
[XPERIA X1 General] blackbeans:
Mine cracked on the side too! How bad it is! My love on SE is gonna fly away! :mad:
[XPERIA X1 General] Jasand:
SHOULD NOT HAVE CRACKED IN THE FIRST PLACE! Im paying for an expensive contract for the X1 and I dont even have it.

my status is still logged on web- come on what are you doing?
[XPERIA X1 General] rambalu80:
PTS Electronics (SE repair center in the US) received my phone on July 06 2009 and the status has been WIP since July 07 2009. When I call Xperia CS, they tell me that their 7 - 10 business day turnaround time is typical and approximate although the e-mail doesn't say "approximately 7 - 10 business days". Over the past week I've been getting two responses:

1. We have decided to send you a replacement phone but the repair center does not have any in stock and we have no idea when they will be in stock. You will get a replacement phone, but we do not have a time frame.

2. We are waiting on a replacement part and the part isn't in stock. So, we are awaiting SE to authorize a replacement phone for you and we haven't heard from SE yet. If we get the part first, we will repair your phone and return it. If SE authorizes the replacement prior to the part being available, we will send you a replacement. We do not have a time frame at the moment.

When I call, I hear the first response more often; but neither response sounds like I will get my phone back in near future.

I called the repair center directly and they told me that they replaced my phone once and the replacement phone had a problem while testing after which they ran out of stock for replacements. They have ordered replacements from SE twice over the past couple of weeks and SE has not shipped them any yet and they do not know when SE will ship the replacements. Sounds like SE just doesn't care about their customers.
[XPERIA X1 General] rambalu80:
I totally agree!
[XPERIA X1 General] bronx:
not a real update, but today they've sent me an email (again), that they have received my device........ wtf? SE, did You get second xperia from me???? what a fail... what's wrong with this repair centre?
[XPERIA X1 General] bronx:
hiya

this time major one. unit is repaired and dispatched, using rm special delivery. I wonder how lucky I am and when I'm gonna get it..? :rolleyes:
[XPERIA X1 General] Jasand:
i got an email yesterday saying

"Thank you for sending your Sony Ericsson X1 for repair, we received your handset in our workshop today. The repair process has begun and a qualified engineer will conduct a detailed investigation and evaluation complying with all specifications as per Sony Ericsson".

however i just checked the tracking number and status is completed.

So im expecting the same email you have just recieved.

bronx let me know when u get urs and what condition its in.
[XPERIA X1 General] bronx:
as far as I understood the guy on the other side of the line, they've replaced only those nasty plastic parts and flexi ribbon cable (dunno why, as I haven't got any problems other than cracks).

we shall see... in general I am quite happy with their service, even if it was delayed. .... although I'll wait with the final verdict 'till I get my tool back. :)

[EDIT]

I've just noticed Your signature... :) why are You angry??? I AM USING BLOODY NOKIA 7650......... now that's PAIN. lol
[XPERIA X1 General] Jabe:
this is my first slide phone so i don't know what is still OK and what not. When i press a key (specially keys on bottom left - panel key for example) it fells like the top part of the slider gives in a bit. there's a bit of travelling space between the keyboard half and the screen half. Is this normal and I am just complicating things or this shouldn't be happening? It's not as obvious if I hold the phone without the other hand positioned at the crack between the halves.

I hope I explained this well enough to be understandable and you know what I mean. I ask this question in this thread because it is a build "issue" even though I have no cracks or similar.
[XPERIA X1 General] tjex:
Found the week on it.

Week 25, no cracks
[XPERIA X1 General] benzo:
hello everybody!

among few days I should purchase a xperia x1 but I have read in many forums, Italian, german,english, of this problem of this crack.

Now, first to effect the purchase I would like to try to make a small search to see if such problem is relative to a determined lottery, even built in one determined date.

Then, you holders of a broken xperia, can post a message with writing:

- date of production

- date of purchase

- serial number

- silver or black model

- origin

- place of purchase

If you have in mind other data that could serve inserted them.

I hope that we will succeed in finding some useful relationship.

ps = excuse me for my bad English...
[XPERIA X1 General] sumitescp:
1 week today no cracks over 10 hours of call time in 1 wweekk
[XPERIA X1 General] Ganondolf:
Hi,

Got a silver uk model, sim free. week 43. got a small hairline crack coming from the metal case towards the stylus slot. not all the way.

do u think its worth sending to get repaired or should i wait and see, if it does not get any bigger it will be fine but dont want it ti crack into bits.:(
[XPERIA X1 General] Ves:
I have this same one. It isn't a crack actually (not yet and I hope ever) It's like a bubble of air is under it.
[XPERIA X1 General] Geezay:
I would not waste any time sending it back, lest when it does become a major crack, the period in which you could have returned it may have expired!
[XPERIA X1 General] memtronic:
I have silver X1, german model, no cracks until now. And i don't think that there will be one.

The stylus holder seems to be a little tight, so you must insert carefully the stylus(especially at the end), or you may force the case if you input the stylus in place whitout guiding the end of the stylus right. So cracks can appear if you force the stylus, like i used to force the stylus in place on P990i. But on P990i the stylus holder was more loose, and had more plastic to resist.

For those who have cracks: think a little - do you forced the stylus in place?

This is just my opinion.
[XPERIA X1 General] jeehaa1:
no, as I replied above I haven't been using the stylus from the moment it came out of the box. My crack did not start from the stylus hole, but from the edge of the chrome rim towards the stylus hole, but it hasn't reached it yet.

edit: I have a dilemma as well: if I return it to the reseller, it will not be replaced by the same phone immediately. I'm gonna contact SE by phone when I'm back home and i'll see what they've got in mind about this.

edit2:

Just contacted SE NL X1 support: they haven't had ANY reports on cracks in cases! How is that possible?! The only thing they've come up with is the advise to send it back to my reseller (GSMWeb.nl). Ow-gawd!
[XPERIA X1 General] Nippero:
I just ordered a Silver X1 cause clove is finally in stock...

When were the week 44s sold? Im hoping I dont get one >.>

I really dont want a crack on mine ):

Returning it would be a pain in the ass.
[XPERIA X1 General] Dryw Filtiarn:
Regarding your second edit. If they say they haven't had ANY reports, they're telling a lie. I have contacted the X1 support line a while ago reporting it and then they told me they had several people calling about the cracking issue already.
[XPERIA X1 General] dorkie:
to Jeehaa1 : If I where you I would confront them with this fact of a lie. I didnt contact SE but went straight to the reseller (T-mobile NL). Should I give a notice to SE of this fact?
[XPERIA X1 General] jeehaa1:
I'll consider over night of bringing it back ... The phone is great, really... and I don't want to go back to my bad-old p800 (since my p990i died).

The guy on the phone (special X1 customer support) really told me that they haven't had any complaints about the cracking. Ow well, I'll get some sleep and reconsider...
[XPERIA X1 General] Nippero:
Maybe people have been complaining to the wrong people? To normal SE customer service instead of the special X1 branch. It shouldnt matter... but ****, SE has screwed up so much already, i wouldnt be surprised.

I say anyone with a crack should go harass the X1 customer service reps until they get an answer.
[XPERIA X1 General] hollyyih:
how do look to see which week your phone was made?

<--- noob
[XPERIA X1 General] ranywhere:
08W44 means 44th WEEK in 2008
[XPERIA X1 General] Houwald:
The week is under the batterie on the sticker there it is located on the right side.

Something like 08Wxx where xx is the week.

Mine is black, got it on Oct. 31. produced week 41, no crack (fell down once)
[XPERIA X1 General] sandrinopi:
Built Week 44, purchased 1 week ago intensive use, silver, no cracks.
[XPERIA X1 General] Ves:
Ok, scrap that, within 48 hours the 'air' bubble turned into a big crack. I'm going to call SE on monday because I will send email with a photo later today to thema and wait for a reply.

I share the feeling as most people here about not sending away their phone. I lvoe it too much to be without it for the next weeks. (maybe even 2 months due to the holidays)
[XPERIA X1 General] hvsanten:
My 3 week old Silver Vodafone Xperia (week 08) has also developed a crack.

And like lot's of other people I don't want to sent it back to Vodafone.

I used some superglue to repair the crack (opened it up a bit and put a tiny drop of superglue in the crack).

Hope it will hold. Am wondering what caused the crack, because from day one I read about this crack and used caution when taking out and putting back the stylus. Maybe the different materials is causing a difference in how the materials react to temp. changes.
[XPERIA X1 General] xxnoelziexx:
Phone came back today. Its perfect, Crack and chunk missing in the chrome looks good as new. Checked the phone for any other cracks I am happy again. I am sure it will happen again but if it does i will get a different phone.