yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Foxkiller:
cracks

I bought my x1 1 year and a month ago in the netherlands bacause they dont sold them in belgium where i live.

I turned him in for repairs 07-04-2009 without any difficulty.

A few months later he started cracking again, i waited because it where only those very small cracks and i couldnt wait for it a few weeks to get repaired.

Now i checked my waranty and appaerently it was only 1 year.

(In belgium we always have 2 years on electronics).

Is there anything that can be done after warrenty since its clearly a production problem.

But se state that there is a problem but its not a production problem????

(the link is in dutch)

http://tweakers.net/nieuws/57458/sony-ericsson-erkent-probleem-met-haarscheurtjes-xperia-x1.html

edited: its a 08w47 phone
[XPERIA X1 General] azansod:
again a new crack appeared on my x1i....out of no where...near the earfone jack....it really breaks my heart coz i really love this fone n i took really good care of it n of course pay a lot of money for it....n it appears that sony ericsson jakarta won't take responsibility for the defects...not included in da warranty...if wanna a new housing i still have to pay them....thinking of replacing the housing myself....or change to a new fone...
[XPERIA X1 General] vmiguel:
Mine X1 got a crack, again. And again, near the volume button.

And again, SE in Portugal (or better, their tech service, an outsourced company) repaired it under garanty. :D

This time, mine had also cracked the "metal" frame. That was also repaired under garanty.
[XPERIA X1 General] henrinaiara:
so it means Xperia is risky
[XPERIA X1 General] Medulla_Oblongata:
I discovered my first crack a couple weeks ago. It's not much of a big deal now since it's fairly small and won't do any harm. I'm still in the warranty period and will definitely get it repaired near the end ... or when I find a new crack :(
[XPERIA X1 General] Mobile of Sorrow:
I think it´s really reasonable where you coming from,

i sended my Xperia back last week on Tuesday,because of 6 Cracks (two were really bad) ,a dead MIC and the Open Keyboard/Display Black issue

i called the Hotline,the service guy told my its a well know Issue with the Xperia

no problem - he too owns a Xperia and it has cracks too

they

picked up

the Phone on Tuesday and i

get it Back

on Friday !

yeah 2 Years of Warranty are really nice (i really don´t say that often - but thank you german law and warranty)
[XPERIA X1 General] :
I live in Canada, but I bought my Xperia online from Clove.uk

When my phone started cracking, I sent my Xperia X1i for RMA. It's been more than a month now. They did not even try to contact me. I called almost everyday for the past week and they kept saying they would call me back within 24 hours (which they never did).

Now they tell me that I would have to pay for the repair because it's an X1i. This is odd because I had already sent it in for RMA before (2 weeks prior to this RMA) and there was no repair fee.

I paid around $900 when it first came out. I seriously regret this purchase. Poor quality and horrible service. This will be the last time I buy from Sony Ericcson.
[XPERIA X1 General] Nyokki:
going to geth the SE X10 when it comes out. My Sex1 Broken again. pfff
[XPERIA X1 General] Mobile of Sorrow:
pppfff...this all is a reall pain in the a..

it´s so deeply disapointing ,such a great Phone

such dorkish creators...in the last 6 Years i always bought worn Mobiles

and never had problems like this ..this was the first new one...and then this

problems because of a crap piece of Plastic!
[XPERIA X1 General] rambalu80:
My phone is at PTS for the second time. It has been 7 business days today and still WIP. The last time they had my phone for over 5 weeks. I prefer to call PTS directly rather than have the SE Xperia representatives treat you like crap. The number to PTS is (800) 847-8718, press option 3 (general customer service) and the option 2 (SE repair). After a hold (sometimes 2 minutes, sometimes 20+ minutes), someone will answer and they can usually get you the status of the repair. The last time my phone was in due to a crack, the SE reps kept giving me excuses but the PTS rep's always told me that I was supposed to get my phone replaced but SE wouldn't ship any replacement phones at all and PTS got the replacement phones 3 weeks after they requested them from SE. You can also check your repair status online here by entering your RMA number and zip code. Good luck!
[XPERIA X1 General] dorkster007:
Thanks for the info. I tried calling PTS and so far I only get a busy tone. I entered my RMA and zip code and it returns nothing: "No RMA records returned for this RMA number and Zip Code."

Here's the contact info I found online of PTS Electronics:

800-844-7871, then press 4, and then 3 for all other phone service inquiries

I checked my tracking info and guess what? PTS sent the repaired phone to my old address where I told specifically to SE that my address changed when I made the RMA request (and listed the correct address in the confirmation E-mail). SE will call UPS to stop shipment (luckily no one signed after 1st attempt... or someone will get a free Xperia X1), and I have to *yet again* wait 24-48 hrs starting Monday of next week to get that corrected, probably means UPS will ship the phone back to PTS, then ship it back to me again!

Argh! I have no idea when I can get back before my warranty expires! This time for sure if the phone cracks, I have no more free repairs, and SE will suckered me out and leaving me in the dust! I think after I get the phone, I'll just sell it and get a HTC unlocked phone.

Thanks for the info. PTS and SE are screwing me over right and left, and SonyStyle isn't doing anything now that this sucker phone is out of their door. I really hate you SE, I really do.
[XPERIA X1 General] Intratech:
My case cracked up really badly but instead of sending it off to SE to get it repaired I just bought a housing and did the repair myself. I changed the back to black and left the front silver so my phone is a bit different from others and I like it more because to me it looks better.
[XPERIA X1 General] rambalu80:
My phone was repaired and shipped out on Friday for delivery tomorrow. Hopefully, no more cracks!
[XPERIA X1 General] BuddyLee:
Sending mine out today as well ... will be delivered tomorrow. This phone is getting on my last nerves ... I cant wait till another descent phone to come out with att 3g bands.
[XPERIA X1 General] brumma:
Sent mine out and just received it back unrepaired.
[XPERIA X1 General] flamingsamurai:
Just got mine back after 2 weeks, but that ok because I was overseas, and they were waiting on parts. They also gave me a list of parts they replaced, and they replaced the back end keyboard, so I'm pretty happy about it.
[XPERIA X1 General] shak7i:
i will send mine maybe next week and see what happen.
[XPERIA X1 General] dorkster007:
Got mine back from the UPS people finally.

I'm not sure if the crack issue is caused by heating from the battery. I use my X1 for tethering a lot and thus the phone heats up a lot. Does anyone have any idea if this is true?

Btw, I have a nice Xperia X1a for sale, fresh from PTS.
[XPERIA X1 General] Ride2kmax:
I got mine today.

I thought i wasnt getting it fix.

When i called to rma the SE support were saying that most likely the cracks wouldnt be cover under warranty. But i had a small chance if i send in and have it inspected so they would determined if it was going to be covered under warranty or if it was physical damage which its not covered.

I guess i got lucky came in like new.
[XPERIA X1 General] humblehyper:
Does all of the x1a prone to cracked casing? Or only on the x1?
[XPERIA X1 General] ragnascroutch:
Damn XPERIA case cracks !!!

I have never noticed them before but today i saw cracks everywhere on my phone's case !!!

Everytime i look to it i find a new one i haven't noticed before...

My phone is an XPERIA X1i bought at the beginning of 2009 and which week number is 08w46.

It have cracks:

- Around stylus place

- under battery case around soft-reset hole

- under volume button straight to battery case

- in the middle between volume and phone buttons

I have sent a mail to SE france for getting information about how i can return it for repair, and if i have no answer in a couple of days i'll begin to harass them by phone until they guarantee me that it will be repaired at no cost.

The other day i found a web site dealing with crap products from big companies where unhappy customers can expose their problems in order to bring pressure to those companies to get problems solved even by giving infos to medias for maximum efficiency but i can't remember the url, so if you know that site, please give it here so we can have maximum possibilities on our side.

Thanks.
[XPERIA X1 General] bmak:
i thought i was safe from this problem...i handle my phone with care and use cases to protect it...but its no use, its been with me for almost 1 month and pieces of the silver plastic near the stylus start breaking 09w47... thougt i paid for quality...:mad::mad::mad::(
[XPERIA X1 General] fiskejenta:
I got my X1 February 8th, two weeks ago, and when flashing a WM6.5 rom just now I suddenly saw a crack (battery compartment/volume down)... 08W43

I really didn't expect having to flash back to original ROM so soon..
[XPERIA X1 General] Elusivo:
just got my X1 back from repair after almost a month, they fixed the keyboard which was malfunctioning, but, those f***** **** **** ****** didn't replace the case which is cracked in 3 places!!!!! OMG!! i'm so pissed!!! it's unbelievable!!!!!!! grrrrrrr!!!!!!! i gonna write a letter and make a complaint in writing for the consumer defense office and will send a copy to SE!
[XPERIA X1 General] fiskejenta:
The web company where I bought the phone replied to me that "the procucer's warranty doesn't cover physical damages" but still wants me to send in a picture of the crack..

And I found this on a blog; (xperia-x1.com/xperia-x1-showing-cracks/xperia-x1-crack-battery/)

<snip> Joeohrid says:

May 11th, 2009 at 1:21 pm

…and i fix mine as well as my frend X1.. a friend claim he found solution for CRACKS…take down the battery clamp(back cover)and FORCE DOWN 2 holders just enough(half mm) not being in same line with the outline of back cover(2 holders which goes in the motherboard down to the battery)…the pressure of the back battery holder is too strong and it results with crack..this option reduces the pressure..and there will be no Cracks..just a little empty space(up and down while pressing clamp between phone body and back clamp(battery holder)…definitely looks better than cracks..and sending to Service on owners expences(70$ new case)… <snip end>

I had a little trouble understanding exactly how this procedure is done, but has anyone here tried this? If I get a replacement it could be worth trying to avoid a second breakdown..
[XPERIA X1 General] Ineedtoys:
Don't forget to restore the original SPL too. They do check!
[XPERIA X1 General] wieg86:
Fucdafone

Hello,

I sent my device for repair for the second time.

The fist time they repaired it form me... no problem :D

My 'new' device began to create cracks as well. Because it didn't cause real problems I didn't sent it for repair. The cracks grew and 1 affected the integrity (sturdiness)of my phone...in the end the screen cracked :(

I sent it back for repair.

I just got called. The man (from vodafone) told me it was beyond repair. I told him it was the same problem. He called back to the repairman (of dynafix) and then called me. He now told me the phone was been opened by a third-party…so… ME! That isn’t true. I felt screwed. Suddenly they told me my warranty was gone. All I could do was call the repairman himself :S. But why would I do that?

I was pretty mad but don’t know what to do. I called vodafone and explained them they had to fix this problem. I am not doing business with Dynafix but with Vodafone. Whilst I was explaining this the woman began talking through me so I told her: whould you let me talk? She answered: goodbye sir, and hang up!!!!! NICE VODAFONE!!

Anybody has a good advice for me?? Sorry for the long story. I’m still pretty mad.

Wieger van der Wielen
[XPERIA X1 General] fiskejenta:
Oh! I had totally forgotten about the spl, thanks for reminding me!

(I guess I thought it was embedded in the rom.. and as the rookie I am :o I have not written down any stock numbers, I'm thinking if I can fool the "update service" I'm good to go!)
[XPERIA X1 General] jkoljo:
I am going to send my xperia to service tomorrow, it has cracks in three places: near stylus, in the middle of right side chrome and a BIG crack on the top left side of the battery. Good phone when you use custom rom, but bad build quality :(

I have worked for Nokia, and I have watched when they stress test phones. Those tests are incredibly hard, for example they bend a phone using forces up to 500 Newtons! I cannot believe Xperia passed that test if SE does tests..

From the first post:

Mine is from week 45
[XPERIA X1 General] Jarcol:
Age

Is there a max age to send the phone for replacement?
[XPERIA X1 General] jkoljo:
Your warranty time? It is two years (at least my warranty time is two years).
[XPERIA X1 General] wieg86:
2 types of warranty

My warranty is 1 year. However, there are two sorts of warranty. The wrranty of the fabric and the warranty by the law. In Holland the law-garanty is as following:

A product, depending on it's producttype en price should function properly for a certain amount of time.

That means that if you bought a Xperia1 for 600 euro you should at least be able to use it normal for about two years.

However...vodafone doesn't seem to know this.

Wieger van der Wielen
[XPERIA X1 General] Freak174:
Hello, when I checked my phone about this crack that seems very normal I did notice that Ive got a crack 2, not that big but a small one.

How ever back to the question, I bought this phone that already were used before however I did not recieve a receipt with it but I do have proof that I did buy it, is this enough to turn it in?

Yours,
[XPERIA X1 General] orelsi:
That crack will not affect the phone in any way. Don't bother.
[XPERIA X1 General] virtual_law:
You just described my phone!

However, mine has something a lot more serious. There are two major cracks on the side of the BATTERY COMPARTMENT where the stylus goes. Those cracks are causing the compartment to curve upwards, so when I snap the battery cover in, there is a huge gap between the cover and the chrome shell.

What do I do!?
[XPERIA X1 General] Misek_Chipsy:
i guess the battery cover is causing the cracks in case. The strain of metal is acting like a spring and is stressing the case at the places arount the battery. plus the pklastic is very thin there.

I allready replaced the cassing and now i have to do it again :) will send it in as soon as i find a phone to use while x1 is beeing serviced.
[XPERIA X1 General] 10123:
Hardly the most helpfull of responses but why don't you just get rid of it? I did 8 months ago and I am amazed to see this thread still going strong.
[XPERIA X1 General] tricky42:
For some of us, that's a lot of money to "just get rid of".
[XPERIA X1 General] 10123:
I didn't word it very well, I meant sell it. I did, I bought mine for £280 and sold it for £260. Most people wont be that lucky, if you live in the UK you can sell it in-store for £108 cash which isn't amazing but seen as it has been out for 2 years.

Edit: As you live in the US the UK stores are also in the US, so I'm guessing it will be $150.
[XPERIA X1 General] GUARDIANBD:
also have cracks in the stylus & silver plastic :\

its vodafone's X1i
[XPERIA X1 General] Elusivo:
i got no luck with getting a free replacement housing even tho i had the usual cracks, they said it was my fault and didn't repair my phone!

I gave up waisting more time with the repair guys and went to ebay, bought a full housing from some chinese dealer and i changed it myself.

Before assembling it i used hot glue on the inside of the problematic battery corner to reinforce it, since that corner is so weak, and, i cut off the 2 small plastic bits on the bottom side that lock the battery down when we fully insert it, so now i have a stronger corner and a tightly secured battery in place that is also easy to take out putting less strain on the problematic corner.

Haven't had any cracks since i changed the housing and looks exactly like new.
[XPERIA X1 General] ugghuggh:
x1 housing on ebay

Hi, do you have some more details on where you bought the housing?

Already had SE change it once but now i am out of warranty..
[XPERIA X1 General] mtechfan:
FYI

This is also a problem for the X2 now, you would think they would have learned from their mistakes :mad:

http://xdaforums.com/showthread.php?t=691611
[XPERIA X1 General] rainsey:
HAHA X2 aswell! My god SE is getting so bad thesedays and I have 3 cracks in my X1 oh well. HTC in afew years i guess.
[XPERIA X1 General] hebigakure:
what..mine have crack to in the exact same spot. but no longer guarantee..what to do?
[XPERIA X1 General] Badwolve1:
This thread has been unstuck as part of the X1 Cleanup project, a reference has been made in the X1 Reference Thread (General Edition) and in the Wiki
[XPERIA X1 General] sachu_x1i:
I bought an silver x1i this 14 feb 2011 and it shows some crack on the battery-housing,flaking paint is my another problem . I'm still under warranty ..what should I do? I love x1 a lot than others do..

Sorry for bad english, hope you understand my problem..!
[XPERIA X1 General] lintz:
Send it back to the place you bought it from. And hopefully you ether get a new or repaired.
[XPERIA X1 General] danfun5150:
https://xdaforums.com/?styleid=226 he pain
[XPERIA X1 General] jackleung:
Mine too from Week44 Silver
[XPERIA X1 General] wickedwy:
Yeah, my crack's at the same place, but mine is silver.

And to vincew:

Could you replace the link behind my name (in the opening post)

with this: http://img389.imageshack.us/img389/1950/x1scheurwc9.jpg. Otherwise you're just linking to the thumbnail :)

Thanks for the effort!
[XPERIA X1 General] dimi_p:
X1 black from O2_DE

after some days of using it with SpbMobileShell_EN_Panel_X1.cab, TF3D_HD.CAB (installed, and after 2 hours removed) , SJphone-wm5.0-320b.cab (installed, and than removed), navi iGO8

every thing was just fine :)

yesterday voip package was installed and configured destr0_VOIP_WM61___SIP_Config_1.1.CAB

this morning navi could not find internal gps :( google-maps was complaining as well :(

please help, what to do? how to activate/check internal gps reciever?

tried "automatic search" option in the navi with no result :(

Thx!
[XPERIA X1 General] vincew:
dimi_p; wrong thread. Please search the forums, your issue has been discussed before. You can fix your phone by doing a hard reset and use the proper method to install VoIP.

This thread is for cracked case related issues only.
[XPERIA X1 General] 341840633:
中国大陆已经有3部x1出现同样问题了
[XPERIA X1 General] vwrmic:
Mainland China already had 3 x1 to have the similar problem?
[XPERIA X1 General] cladr:
Ok I will join you with the first black X1 now. I have a crack from the the stylus to the edge. It's real hard to get a photo from it. It's hard to see the crack on the black one's.

Maybe the list should include if any one have succeeded to get the phone replaced because of this crack.

Edit. Ok I have seen now that there are more black ones before me. How about updating the list in the start of the thread.
[XPERIA X1 General] YYYYY:
Can post a picture?

@All

Please contact SE about this problem, I´ve already phones with them, I have to send my device to their repair center
[XPERIA X1 General] bigmouth66:
After 1 month without any problem I now have exactly the same crack in my silver W44 device :mad:

Called with T-mobile, I have to send it back :mad:
[XPERIA X1 General] geertbargeman:
Paint is comming off on exactly the same spot as this pictures shows:

http://i467.photobucket.com/albums/rr31/vincew1/100_0775.jpg

Silver W44 Netherlands.
[XPERIA X1 General] kakalak:
Hi!

I have the same crack. MD is 08W46. The item is two weeks old. Silver Germany

Edit: see pics 169
[XPERIA X1 General] comeradealexi:
my one was black
[XPERIA X1 General] Nocturnal310:
are u guys able to get your phone replaced?

wouldnt they treat this as a cosmetic damage which is not covered under warranty?
[XPERIA X1 General] dimi_p:
many thx!!!!

hard reset helped to get back gps service :)
[XPERIA X1 General] experia1234:
How can I check which week is mine?
[XPERIA X1 General] Jabe:
there should be a sticker on the phone under the battery. there's something like 08W46 written. 08 meaning year 2008 and w46 is week 46.
[XPERIA X1 General] ericb:
Based on this thread, I checked my new Xperia from O2 Uk.

It had a hairline crack near the point the stylus fits into the body.

I returned the handset to the store of purchase and they agreed it could be exchanged but were out of stock.

They suggested any O2 store would replace it so a trip to the only other local store with handsets resulted in an exchange straight away.

So far so good but I will keep a check on the case daily.

Thanks for raising this concern on the forum and thanks to O2 for replacing the handset.
[XPERIA X1 General] anonymopt:
dont black version get cracks two? or only silver?
[XPERIA X1 General] ITMASTER:
As I understand black versions don't have crack yet mine is black from Leipzig will reach to me on 21 December can't wait to get it and check :)
[XPERIA X1 General] asemmaher:
Black Xperia Cracks

i sold my black xperia w44 and replace it with Touch HD.
[XPERIA X1 General] vincew:
Look in the start post, the black one has cracks as well! Just not as much as the silver one...
[XPERIA X1 General] swerdoo:
Silver Vodafone NL Week 44

Unfortunately this is my phone. (clickable macro pictures)

paint coming off near stylus

paint is gone near volume button
[XPERIA X1 General] myriade:
What about this crack? Anyone here with a similar crack?

http://g.imageshack.us/img258/p1070199hd6.jpg/1/

It's an unbranded one, black, 08W45, Germany.
[XPERIA X1 General] hvsanten:
I don't know how you did this, but that's a metal part!

Haven't seen pictures of damage to that part before, I think that this didn't just happens, did it fall or somthing?

Herman
[XPERIA X1 General] myriade:
no, it didn't fall and I did nothing which could have damaged it - I treat it like a raw egg!

I don't know how this could happen....

First it looked like some varnish would crumble away (for about 3 three days or so) and today I remarked, that the whole piece dropped off.

..... oh oh :eek: the car holder????? Could this be :confused:

But something like that should not happen by using a car holder - it was made for using it in a car :mad:
[XPERIA X1 General] teeteetun:
Any means to consolidate all these problem to Sony. They should replace the material used in the case in next stock. And replace the problematic phone sold already
[XPERIA X1 General] Sstorm:
I don't think it totally depends on the week number. The week 44 is most sold so the one with the most cracks... logically

Mine is a week46 and has a crack on it i used the stylus only once.
[XPERIA X1 General] VampiruX:
One more...

Hi There,

My X1 is from Nov 12th 2008 (FNAC Le Mans in France) and had never been shocked or dropped (alway used in a case and had protective screen film since I got it).

I just discovered this crack yesterday. Today I called X1 dedicated hot line, but they told me they didn't know this trouble, so I sent them an email with pictures and waiting for an answer.

BR.

:mad:
[XPERIA X1 General] kakalak:
Hi!

Reportet before but without Picture. I have the same crack - but I belive that the second crack is also at a plastic, not a metal, piece. Send the XPERIA back, put pictures an messages from this forum to the item... we will see...
[XPERIA X1 General] myriade:
Your crack in the middle of the phone - it's exactly the same position like my crack :eek:

so it was really not my fault or the fault of the car holder ... I had already doubts about me ...