yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] eduong503:
I installed Zagg's full body shield on the phone...hopefully it'll hold the casing better so it doesn't start to crack.
[XPERIA X1 General] Ganondolf:
just got my replacement handset. all seems good. the only thing that worries me a bit is that is a 08w42 handset so it may start to crack in a month or so again.
[XPERIA X1 General] emwdava:
I sent my phone in for repair janury 2 and got it back january 9.

Now 2 weeks later I went back with the new part cracking in the same place, battery/vol buttons.

The repairguy said that they don't have that part in stock and that it should arrive sometime late next week.

I showed him the receipt from the previous repair and he said that if SE has made any changes to the part

(he couldn't tell for sure) I might have gotten the "old" version.

He also said:

"I keep fixing the X1's and the same X1's keep coming back after a few weeks"

I'm not worried about the warranty covering this or not any more.

But I do feel sad for all of you who they are trying to S C R E W over...

I hope it all goes our way in the end...
[XPERIA X1 General] Raspster:
Had a 08w52 which had a solid design as far as paint & cracks go but the bleeding of the backlight was REAL bad. Exchanged it and got a 08w48 and the screen is great but I already have a paint chip on day 2!! Back to the store! As I am still within the return policy, I may just refund it and wait till they get this fixed.
[XPERIA X1 General] Jolo_:
I

I pruchased a Xperia X1 back in December in Santiago, Chile (branded by Entel PCS)

Now, I have 3 problems:

- The EXACTLY same crack on the side, near the batery, Volume controls and Battery Button.

- Color loss in the Right Directional Button.

- The back battery case is losing color too:

I called to Entel PCS. I'm returning the phone, and they will evaluate to repair or change, both for free. I sent this forum thread to the vendor.

The Xperia X1 is the most expense mobile phone under the Chilean market.

Cheers,

Jolo.
[XPERIA X1 General] rosebud:
woohoo... found a crack, silver o2 UK week 049, my crack seems to be in a different place tho, the middle of the top going down towards the camera, will try and get picks up later.

I have had the phone since 15th december... JUST outside 28 day swap out for new phone... have the option of a refurbished unit... im so angry...
[XPERIA X1 General] buchman:
I've got the exact same problem with a hairpin crack from o2 and outside of the warranty, and exactly the same date, i'll see if I can get a picture too to show them, we could use this if there is another person on o2 with the exact same problem as its the same batch
[XPERIA X1 General] Dadaism:
Has anyone noticed, if there is a small foil on the housing of the camera lense? I mean the black circle just ontop of the lense.

(On this picture you see the a white circle and then the black circle "foil" I'm speaking of)

If you touch it with your fingers, you'll feel a small bump.

I'm asking about this because I have noticed small "scratches" on it. Hopefully not a developing crack ;). If this is a foil, do you know if an replacement is available? Perhaps a simple tape will do the duty. I dont want to cut one of my thicker display foils to protect the camera.
[XPERIA X1 General] scotty180:
My defect

hi had my phone since begining of December and all i have is the battery cover is scratched and the letter E of Experia has rubbed of otherwise the phone is immaculate. i am going to call SE and see if i can get a new back cover.
[XPERIA X1 General] rosebud:
sounds like a plan :D
[XPERIA X1 General] bigjohn8210:
X1 Issue's

Hi Support,

I have aSony x1 and I'm having a lot of issues and so are other users.

• Cracks in case

• Paint coming of the bodywork

• Battery cover looks like my phone is 1 year old

• Xperiarandom screen freezes

• Coating peel off

I have always bought HTC and never had any issue's for a £600 this isn'tacceptable.

1. is there a software update for thephone freezing

2. Can I get a replacement batterycover even better a case

Sony automated support

I am very sorry to hear of the issues you have been experiencing with your Sony Ericsson X1.

Unfortunately, despite all of the precautions taken during the course of design and productions, we cannot eliminate completely the possibility that a component may fail spontaneously.

In the event that you should experience any issues with your handset we do provide a free post warranty service which allows you do send your handset to a Sony Ericsson engineer.

The engineer will examine and repair any fault covered under the terms and conditions of the warranty. If the handset cannot be repaired then we will provide a replacement unit.

Alternatively if your handset has been recently purchased it may fall under the returns policy of your retailer.

Usually this is a period of between 18-28 days and allows your product to be replaced or refunded, however you will need to contact your retailer for more specific information.

Should you wish to send your handset for repair I have attached the repair form which includes the address to send your handset to.

Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com

Part 2

Thank you for your response regarding sending your Sony Ericsson X1 handset in for repair.

We can confirm that the postal address we offer is a freepost address, and to ensure that the handset is covered if it is lost in the post would be to obtain a proof of postage.

This is also free of charge as you will only need to ask for a receipt of postage from your local post office.

With regards to the Update Service for the X1 handset, we can confirm that this is not currently available.

This software is due for release within the next month however we do not have an exact date for this.

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com
[XPERIA X1 General] Bighead:
free post address

i sent my x1 to repair last time by using RMSD as i am not sure whether i can really get compensation if the phone is lost in the post. Although SE stated that if i have proof of postage then i can get compensation! Would u send the X1 with RMSD or rather risk lost it by using the free post service??
[XPERIA X1 General] YYYYY:
The SE repair service repaired my device two times, after the second repair my phone modul doesn´t work anymore, this phone is frustrating me.
[XPERIA X1 General] blink182_joel:
No E in experia

Hi, your E hasn't rubbed off, as there was never an E in the first place.

regards,

Joel
[XPERIA X1 General] chris28j:
camera tint peeling off

is it just me or is anybody else having this issue too?

the darker tint layered within the silver circle above the camera is beginning to peel off to me (more like getting scratched off).

At first i didnt know what it was so i tried to rub it off, then i realized it was a layer of tint. Now i dont know if it's my mind playing tricks on me or my pictures are getting blurry.

Will SE cover this as part of warranty? I know this is wear and tear but....so fast?
[XPERIA X1 General] Dadaism:
lol

My E is also missing!! I may have gotten a faulty package and istructions, because the E is missing there too!!

And it seems that somehow someone has rubbed the E of the Sony Ericcson (E)xperia site!!

OMG and this Forum is affected, too!!

Sorry for off-topic ... couldnt resist ... maybe he really meant the X ...

@chris28j:

I think it's a small foil. Mine isnt peeling of, but hast some scratches. I'm looking for a replacement.
[XPERIA X1 General] chris28j:
sorry. i meant the tint is scratched, not peeling off. I wasnt sure what it was so i started rubbing it. It's better now, now that I've rubbed all of the tint off within that silver circle, took me 20 minutes to do so. Picture quality has also returned to normal.

Does anyone know what the layer is tint is for? Does it serve as a protective layer for the lens, or just merely for filtering out some sort of light? Sorry i dont even know what I'm talking about.
[XPERIA X1 General] darkheroz:
:(

that is awful :( blahhhh

I had such bad experience with my old Wizard :(

good luck friends
[XPERIA X1 General] bdangol:
Oh dear I have a crack above the camera lens on the back

08W43

see the images...

Seems like the Xperia has more crack than Amy Winehouse.....
[XPERIA X1 General] blink182_joel:
RE:

Indeed... It's been a week today since i sent my phone to banbury... going to find out the status of the repair tomorrow, and whether they will fix it for free, or replace it. if not then i will try Ganondolf's method of persuation. then i will buy a crystal case to try and keep the xperia from cracking :mad:
[XPERIA X1 General] Ganondolf:
dont take no **** from sony or there repair centre, they know there is a prob with this phone but are told not say anything. they will replace or repair it if pressed.

does anyone know if week 42 has the prob? as thats the week on the replacement handset i got.
[XPERIA X1 General] theboiler:
mine is now in repair for the 6th week and i dont expect it back for 2 weeks since mine got back damaged

really great service from SE and my provider

ive asked for a disband off my contract and will go for a diff HTC then too bad since its def one of the best an dwith just these stupid cracks it really hurts to say goodbey to it
[XPERIA X1 General] cktlcmd:
These cracks are similar to the ones HTC Universal suffers. Of course, HTC did nothing about it. I hope you guys get SE to do something.
[XPERIA X1 General] blink182_joel:
RE:

Just recieved a letter from sony ericsson saying my phone is OOW (Out of warranty) Obviously fuming i rang saying there is a production problem... the guy on the phone said sorry there's nothing we can do. then i persisted to speak to a supervisor... after waiting about 5 mins, the same guy came back saying the situation has been escalated, and they'll ring me back after they recieve a digital image of the phone. so about 2 hours later they rang me back saying it's not covered by the warranty, then i explained to the woman "when is sony ericsson going to realise that there is a problem? after 1 million people report a fault?" then she said "hang on i'll speak to my manager" then she came back saying as the phone is very expensive, we will return the phone to you repaired free of charge.

**If they say they can't do anything then DO NOT give in** I have a case Reference if anyone wants it so that SE will see that it is a problem.

regards Joel
[XPERIA X1 General] rosebud:
I am super annoyed,

after the good customer service I recieved on o2 agreeing to send me a refurbished phone in replacement, I have today recieved it, bearing in mind, mine was in perfect condition (appart from the crack) this is a list of problems with the "as new" handset

new screen has been fitted to it - with protective layer still attatched, now fastened under the fascia!

prise marks down one side of the screen casing

screen casing not fitted properly

buttons below the screen too far in, (as low as the metal)

optical button in at an angle and too far in

Battery cover will not close properly

back fascia loose

previous users contacts still on the phone!?

I called up o2 who put me through to their repair center, who insisted on me paying to send this one back...

when I asked if they can guarentee my replacement will be as new, they refused to... so I refused the handset, and called customer services again.

I got through to a really nice guy, who is arranging for a brand new replacement swap at the door for monday.

guess the moral of the story is, beware of refurb phones,

keep arguing till you get your way ;) got to wait nearly a week for another phone now tho :'(
[XPERIA X1 General] comeradealexi:
trying to diddle you there - what nobs!!!!

glad u got ur getting ur phone replaced tho
[XPERIA X1 General] comeradealexi:
its liek that in a lot of call centers - you get a compleatly different outcome to your problem with a different person
[XPERIA X1 General] buchman:
Well for me @ 02

Replacement phone 1: looks as though someone tried to open the battery by tearing the bottom off. Rung o2 who sent out another.

Replacement phone 2: Has a crack by the stylus, phoned up again and they are doing a drop off and pick up again, still no new phone though :(

One catch is though I still haven't posted off any of the phones back yet, I currently have three crap Xperias, I just want one good one and I can send them off them.
[XPERIA X1 General] comeradealexi:
i feel your pain -

SOMEHOME THE USB PORT BROKE ON THE PHONE AND THEY BLAMED ME - AND WANTED ME TO PAY AND I SAID NO AND THEY SAID OKAY DONT WORRY ABOUT THE 40 POUNDS AND IT HAS NOw BEEN THREE WEEKS SINCE I LAST SAW MY XPERIA :(
[XPERIA X1 General] rosebud:
Im not sure how these phones are refurbished, but my theory is they have trained monkeys that require further training, how can anyone not realise that these phones are not in an acceptable condition?
[XPERIA X1 General] blink182_joel:
Heat

Has anyone considered that the cracks are from temperature? - I was using mine a lot some days and the handset would become fairly hot, then maybe going outside into freezing temperatures in wales for the past 2 months - just a thought, but does anyone have this problem who lives in a warmer climate where dramatic temerature drop wouldn't be apparent. I know there's obviously some stress in areas of the housing, but variance in temperature could be adding to the problem.

*FOR GANONDOLF* - Mine was a week 43, haven't seen anyone with an issue other than myself, I doubt W42 will be any different or W01 09 to be honest. Curious to see how the replacement back will last when I get it back.

Joel
[XPERIA X1 General] DaHiA:
Nice thinking. but I can't support that theory. I'm living in the warm middle east having 08W45 with the stylus hair crack and mid-way under volume key crack.
[XPERIA X1 General] michaelthemage:
Yeah, me in U.S. of A. in Florida. Warm here! But my thinking is rather this is a very crappy material. Any crack is always somewhere on that back frame.

Put up a frame, half Iron half Wood.... gues what will crack first....!

And that crack on the volume button side... that side is VERY thin there!

However, I too have recognized that the phone back will get Really Warm, not to say kind of hot if the phone is used (music, phoning, web browsing...) Anybody else found that?

I had now 2 phones and both get this 'warm' / kind of hot.
[XPERIA X1 General] darthmelk:
Sa are the phones after W50 safe? What about the front buttons and back case peeling?

I'm looking to buy one the next week and I need to know what week should I look for. Or maybe I should wait a little more?...
[XPERIA X1 General] Ganondolf:
you could be right about the temp, but i think its more about the heat inside the handset making the casing expand and crack. no so much the climate that u live in.

( i have a bad feeling that the replacement units that they are giving us will crack again and we will have to go through this **** again)
[XPERIA X1 General] m@rco:
Update crack in case.

I recevied a new one from T-Mobile.

Old version: Production date WK 44.

New version Production date WK 51

Brought back on 18 December and month later i got get the new one from the store.

Between does days i called the customerservice and they told me it was waiting for spare parts.

New version has no issues:D
[XPERIA X1 General] sandrinopi:
:mad: just noticed that the crack has appeared, even if the phone has always been treaten like a baby (never dropped, used with belt pouch, stylus carefully extracted...).

Just going to bring it to a repair store given by the italian SE phone customer service.

Being very sad...

Will keep you updated.

S
[XPERIA X1 General] el Filou:
Just an idea: do you often open the battery cover to swap MicroSD cards, do you often use the stylus?

To me the X1 has the worst battery cover release mechanism I've ever seen in a phone, and I wouldn't be surprised if the cracks came from pressure somehow put on some thin parts when trying to remove that cover.

No crack in my black W48 yet, but only been using it for two weeks. I mostly use my finger(s) instead of the stylus, and never open the battery cover (put a 8 GB card in there and connect the X1 in USB storage mode, will only open it to swap it for a 16 GB one).
[XPERIA X1 General] blink182_joel:
Repaired

Just recieved my phone back from the SE repair centre... new rear facia on it... but now would have prefered a new one as for some really pissy reason, they RESET the thing, i didn't even send it with a battery! bastards. on the plus side the casing seems more rubbery to me, where those sharp corners are; they seem more absorbant to fingernail pressure and bendy. just gutted that i have to install everything again! they gave me a free phone sock and a SE lanyard.

will keep you all updated on any sign of damage.

regards, Joel
[XPERIA X1 General] michaelthemage:
You will probably open it also when flashing the new firmware ;-)

As to your suggestion about the battery cover, my thought too and therefore I have already bent a little the outside of the cover on the volume button side. It appreaed to be VERY tilted to the inside giving pressure to this tiny side of the frame.

As for the rest, its the second phone and is 08W51. But it might take a while longer before one can really state 'no cracks'!
[XPERIA X1 General] emwdava:
I left my phone in for repair the second time yesterday.

It will take until friday the least before I can pick it up.

I was thinking about what's causing the volume crack.

Maybe if the corner where the crack originates from wasn't a square angle it wouldn't crack...
[XPERIA X1 General] abhinavoswal:
where can i find the production week on x1
[XPERIA X1 General] juro:
it is located under the battery
[XPERIA X1 General] clumsythief:
OMG, I can't believe this. One of the most expensive phone ever to be release having such major issues. I waited one whole year to get this phone and now this...

I was about to buy this phone (X1a) from a guy on howardforums for 900$CAD. He bought it on J&R but unfortunately lost the receipt. Now I wonder if it's a good idea to buy it. If the phone cracks, would it buy hard to get a replacement or free repair? What should I know before buying the phone? Any week production model with no cracking issue at all? Last, any stats about the proportion of cracking phones? This reminds me so much of the Nintendo DS Lite having a cracking hinge. They did repair it to me for free.
[XPERIA X1 General] emwdava:
If I was you... No receipt = No buy
[XPERIA X1 General] joej:
Just discovered mine cracked today too. Sigh...
[XPERIA X1 General] XperiaX1a:
I think the cracks are limited only to the X1i's because I havent heard anyone with an X1a that complained they have cracks.
[XPERIA X1 General] jackleung:
Not true. My friend's x1a had crack as well. Had to sent it repair center to get it fixed.
[XPERIA X1 General] Angelusz:
After a 30 cm drop on a soft carpet (yeah..) mine gave out too and the case cracked in a corner of the battery holder. Sending it back this weekend ftw!
[XPERIA X1 General] MrLeche:
I bought my x1 last december 04. 4 days after it was released here in the Philippines. I never really paid good attention to this thread until at this very moment. My Xperia already developed a crack. This was NEVER been bumped, pressed, pressured, dropped, nor anything near it.

I treated the damn phone like an infant hamster. I had pics all over it 5 days after I bought it just to make sure I'll have a comparison. but now I have uh, I guess 2 to 3 mm crack below the volume down button. I'll take a pic of it when my wife gets back with her c905 and post it afterwards. The crack is inside out. And to add to it, I never took off the battery cover until now.
[XPERIA X1 General] darthmelk:
Tomorrow I'll buy the X1, its production date is 09w03 so maybe they changed the ****ty materials by now... We'll see.
[XPERIA X1 General] MrLeche:
hmm would you consider the upcoming Nokia N97? hehe just a thought though.
[XPERIA X1 General] darthmelk:
I don't like Nokia and their OS, so... no.
[XPERIA X1 General] rosebud:
Its been over a week, 2 phones later and I'm happy.

everyone is always quick to complain when they recieved bad customer service, but when its good you rarely hear about it, so figured I should give feedback after my previous rant.

after speaking to o2 several times, I today recieved a brand new handset as promised. I have taken a step back and put this into perspective.

In just over a week o2 have dispatched a dud refurb unit, admited their failiure, arranged a swap at door and delivered to this promise.

I now have a replacement handset, a second memory card, a second charger and 4 stylus's (or styli?) lol

week 51 handset, lets see how long this lasts :D
[XPERIA X1 General] Aleemz:
Yeah, O2 are good. I had an XDA Orbit 2 that was replaced by them twice because the rubber ring from the scroll wheel kept on falling off. The third time this happened they suggested they send me out a different phone. They agreed to send me out an X1 (after having the Orbit 2 for 10 months) and let me keep the Orbit 2 as well.

Much better than my experience of Orange who I'd been with ever since the Nokia 5.1 was released!
[XPERIA X1 General] MrLeche:
I'm not a fan of Nokia either but the N97 makes a buzz. as for my X1, I don't know if good SE service extends here in the philippines, I'm just waiting for the store to get open and ask them for an advise
[XPERIA X1 General] hmyzak:
My silver X1 is back from service centre. After 12 days cracks have appeared again! Spare parts have the same problems as the parts in XPERIA X1, OMG
[XPERIA X1 General] MrLeche:
dude, I think we all have to endure this. IMHO I think this isn't a manufacture defect but the the overall design has an effect or the areas where the crack appears. I just called and email SE Philippines and noted me that cosmetics aren't part of the warranties but I explained to them that I know about it though Xperia should be treated differently since there is always been an issue of unwanted cracks. I emalied them the picture I've taken for reviewing purpose. Honestly, I started to really 99.9% like my phone since my battery life spans for over two days now w/o recharging doing my regular cellphone use and as I compared my silverX1 to my cousin's black one mine's a bit sturdy in terms of the arc slider. The black one that my cousin have is just a little shaky when sliding in and out that it gives just a litlle rebound while mine doesn't.

So far I don't have a feedback and never have been even a call back on other complains on previous occassions. I was also informed that I'm the first one here who actually had to compalin about the crack. Uh, unlucky me. Here's the pic below: the crack actually goes through the battery side wall up to the outer silver case and the inner wall which is protected by the battery case itself. Let us see what happens, this is freakin' 900 dollar phone where talking about.

The pics taken from a C905 and I've zipped the original file.