yashsingh1/xdaforums huggingface dataset:
[XPERIA X1 General] Alex Atkin UK:
Well, Carphone Warehouse told me that there is a very high chance they would charge me to repair my phone and recommended I go directly to SE instead so that I could argue my case (pun intended) if they try to bill me.

Not what I had hoped, but at least they did not repair it THEN tell me it was going to cost me.

Its annoying though as I really didn't want to have to deal with SE.
[XPERIA X1 General] groovemixer:
well i just sent mine in for repair #2. SE customer service told me if it happens a third time they will replace my phone with some thing similar.....hummm I'm thinking X2? LOL
[XPERIA X1 General] Alex Atkin UK:
If only. I would happily switch to the X2 as I do not need the FM radio and really could do with a larger screen and REALLY do not fancy this happening again. Unfortunately with only a few months left on the warranty its likely it would break a second time AFTER the warranty already ran out, so I will be screwed.

I also forgot to mention, the women in Carphone Warehouse had a chat with a repair guy in the store and apparently he said they would class it as a user fault as it OBVIOUSLY was caused by someone yanking the battery out too hard, as its the part that holds the top left of the battery in place.

Now yes it no doubt IS caused by the pressure from the battery, but I am pretty sure its not merely from pulling it out at the wrong angle but the sheer fact the weight of the battery it pulling on that weak spot all the time. I do not think it is any coincidence that I noticed the crack at the same time my back panel started falling off all the time.

It really is frustrating that they will not do a recall but instead are waiting for all our warranties to run out in the hope we upgrade to the X2. Do they really think we would be foolish enough to risk their shoddy workmanship again? I got my X1 with the intention of not upgrading for a couple of years which looks like I will have no choice now, but that choice will NOT be a SE phone.
[XPERIA X1 General] Ganondolf:
that was what i was thinking. my has been sent 3 times and this will be the 2nd repair (first time they exchanged it for a new handset). when i receive my phone back it will no doubt crack at some point in the near future i will press for a replacement handset (which is not the x1 as i will argue they all crack but will need to be a windows mobile as i need it for my work) this should (if they agree to replace it) leave them with one option :D
[XPERIA X1 General] jagger2k:
MY phone has decided to crack after 10 months. Does anyone know what o2's policy is for the cracked case?
[XPERIA X1 General] 10123:
ooooh, that could happen to me as well if my phone is lost (15days now and still not delivered) in the post, dont build my hopes up ;)
[XPERIA X1 General] :
HELP!

I bought an X1i from Europe, even though I'm Canadian, because the X1a wasn't out yet. Will the service center ini Canada exchange my X1i with an X1a? or will they not repair it?
[XPERIA X1 General] creamy:
Hooray!!!

Got mine back from Sony now, they only replaced the chassis section tho :(

ahh well at least i have it back :)

I know i said i was gonna sell it as soon as i got it back but now i have it in my hand and after 5+ weeks of missing my X1 i dont think i can.......

No cracks as of yet .....will keep you all posted.

Creamy ;)
[XPERIA X1 General] jagger2k:
where do i find my nearest sony ericsson centre? my phone has developed a crack. am in leicester.
[XPERIA X1 General] 10123:
Got mine back today (FINALLY!), they also replaced the camera lens as well for some reason, wonder if its a better 3mp lens ?
[XPERIA X1 General] Stalix:
So how long did it take in total from the day you sent it out, and where are you located.

I'm in the states and sent mine in on September 1st, they received it September 3rd, according to fedex tracking number.

I need my x1, cant stand using this qvga screen tytn2 monstrosity.:D
[XPERIA X1 General] Alex Atkin UK:
QVGA? I am currently stuck using my old old Motorola V980 as my HTC Wizard battery has died.

I am seriously tempted to sell my X1 when it gets back though, even if it means being stuck with the Wizard for a while (replacement battery on its way).

Even if the X2 firmware gets ported to the X1, it cannot fix the fact the screen is recessed and too narrow to make finger usage plausible. Probably more important is the fact it will likely crack again and by then be out of warranty. I am only going to put up with the drawbacks if the phone DOESN'T fall apart. :mad:
[XPERIA X1 General] Stalix:
yeah...

I'm thinking of going for the touch pro 2, or T8285 HD which supports US 3g.

But only reason i like the x1 is that the sony camera app is amazing compared to the crappy htc one.

simple thats it, if it was possible to port the camera app to htc devices...
[XPERIA X1 General] jagger2k:
What is the UK repair address? how do i arrange for it to be returned?
[XPERIA X1 General] Alex Atkin UK:
You have to contact customer support (x1support.gb@sonyericsson.com) and they e-mail you a form to complete with your name, address, fault information, IMEI, and it also has the address to post your phone to.

Its a freepost address, but I sent mine special delivery anyway (which so far is not showing up on Track & Trace) to play it safe. Insanely, they expect you to just send it back in a Jiffy bag so lord knows how many pieces its in by the time it reaches them. I wrapped it in bubble wrap and put it in two Jiffy bags, again to play it safe.
[XPERIA X1 General] Ganondolf:
SE tells u to get proof of postage so if it gets lost u are covered, so no need to send it special delivery as u are getting that on the freepost (just remember to get the proof of postage from the post office when u send it).
[XPERIA X1 General] Misek_Chipsy:
Had a crack in battery compartment...sent it in service and after 3 days they replaced keyboard , housing ,and flat cable ( dont know why) plus the camera which had dirty sensor....even though i did not tell them to :)
[XPERIA X1 General] Ineedtoys:
But SD gets you guaranteed delivery next day with tracking, which is worth it IMO for the piece of mind and minimum delay. Don't forget that claiming for loss/damage though RM is a long drawn out process which can take months so the 6 quid or so to minimise that risk is well worth it in my book.
[XPERIA X1 General] Ganondolf:
the freepost would get to the repair centre between 1 and 2 days, tracking with royal mail is rubbish as it never works. i dont know it sony or u claim if its lost as u would have no proof of value or what was inside, so i think sony would give u a replacement handset and they would do the claim from rm. but in the end its up to u, if u feel safer doing it sd then you should but i dont think there is much difference as SE has done a deal with royal mail to get the freepost so your handset is covered if u have the proof of postage.
[XPERIA X1 General] J-Pro:
Xperia new(stronger) case on E-Bay?

Guys, does anybody know about if I can find new case for my Xperia on e-bay? I need this new(stronger) version. If anybody has found it, please, share the link!

Thank you very much in advance!

P.S.: I don't want to give my phone to our service center, because they have their arms grow from the ass... I better change it by myself.
[XPERIA X1 General] Alex Atkin UK:
Just because it is freepost I do not believe this guarantees it is insured for the value of the item. However if you pay for SD you can claim up to £500 off RM (if you can prove it would cost that much to replace the X1) as compensation so you are not relying on SE getting a replacement to you.
[XPERIA X1 General] Ganondolf:
although i agree that if u send sd u can claim up to £500 (or the value of the product) i dont think SE would make u send your phone on a freepost (and ask u to get proof of postage) it they would not replace the handset if its lost. if they said to send it without proof of postage i would be worried but as they ask u to get the proof of postage im sure that sony would replace your handset if lost and claim of RM themselves (probably benefit if they claim the full value of the handset). of course it it better your way as u can claim yourself and probaly buy a new x1 for less that the money RM refund u. but as i have sent it back 4 times already it would of cost me £18 + the charge of the many calls i have made (some very long) to SE.
[XPERIA X1 General] Stalix:
Wooooooooo freakin' hoooooooooooooooo

Just got a call from Sony. They said they lost my phone and will be sending me a new one. He just called not 5 minutes ago, to inform me that it was lost. I cant believe I was so happy to hear my phone was lost :) but since reading here i know that a lost phone is a guaranteed new phone.

And he just asked what color i had, i told him that i had the grey. But i asked if i could have a black and he said no problem...

Dang i was thinking bad things about them. they said i should get my NEW black xperia X1a in mid next week. I'll keep you guys informed.
[XPERIA X1 General] theumad:
lucky person indeed.
[XPERIA X1 General] Alex Atkin UK:
Yes indeed. I wish they would lose mine as I would rather have black too. Although I heard scratches show up worse as it shows silver underneath whereas you scratch the silver one and its, well, silver underneath.

Shame they don't send out the X2 though. ;-) If I got an X2 I might put up with it but if I get my X1 back, I think I may sell it as I do not want it to break again AFTER the warranty runs out and it sounds like they haven't solved the cracking problem yet.
[XPERIA X1 General] Ganondolf:
i believe u get 12 months warranty on the repair, so every time u send it to repair u get a new 12 months warranty in the uk. (not 100% about it but when i sent a SE phone to repair, when i sent my girlfriends phone for repair they told me that. it was a standard SE phone and not the x1 but i dont see why there would be any difference). worth asking SE when u next phone/email them about repairs.
[XPERIA X1 General] theumad:
just one question though, does this thing of sending the phone to SE work in the UK only?
[XPERIA X1 General] Stalix:
one question to they guys that have recieved new phones from a repair. Do they send you a new phone packed with the original box with all the stuffin there or just the phone?

Reason why I ask is since when sending in my phone i was told to remove the sim, memory card, battery, and battery cover. So if they send me black one without a back cover I'll have to use the silver back cover...

so any info into this matter would be great.
[XPERIA X1 General] Alex Atkin UK:
Just got my phone back repaired, so don't hold your breath.

The good news is they fixed the crack, although the replacement still looks frightening thin plastic so no doubt it will happen again sooner or later. Sadly its a fault in the design of the X1, not really a lot they could have done at this point.

The back panel now clicks FIRMLY on, something it has never done since day one. Also as others have said, they seem to have replaced the plastic over the camera, probably gets dirty while they are working on it.

They flashed my firmware to Generic UK R3AA010 which badly needed doing as something had gone wrong when I did it, was crashing all over the place before I sent it back. Remains to be seen if its any more stable now but it feels quite fast, for Windows Mobile.

Fortunately I expected this and did a backup before sending it in. :D

[UPDATE]

Damn, I forgot the sound quality on the X1 - kicks the iPod Touch in the balls. Shame there is no comparable software.

[UPDATE UPDATE]

Strike that, good sound quality overall but I have noticed some interference on fades and quieter parts of music. Do not remember that happening before.

I have also noticed what I first thought was a scratch next to the power button is actually, you guessed it, a huge crack. Guess it will be going back to SE repair. :(

Damn, I really thought they had done a good job until realising it was not a minor scratch after all. Lucky the sun came out or I wouldn't have noticed it for days.
[XPERIA X1 General] 10123:
Update: Anyway i got my X1 back again, and as expected a tiny crack has appeared on the top right on the phone, i will wait a week so it can get worse then its more proof than a tiny insignificant crack. Once i get it repaired i expect a crack to appear again, and then i will ring up SE and demand a different model, lets see where it gets me.
[XPERIA X1 General] Alex Atkin UK:
This is pathetic, can't they repair X1 without introducing new cracks?

I don't need to wait for mine, its already a clear crack right across the top next to the power button so I will be letting them know tomorrow.
[XPERIA X1 General] Ganondolf:
got mine back yesterday, they fixed the cracks near the stylus but did not repair the crack on the right side metal trim. not going to say anything now, will wait till there is another crack or when the x2 comes out.

going to make them exchange mine, whatever it takes.
[XPERIA X1 General] 10123:
Im waiting until the 3rd time i have to send it back and then demanding a different phone (X2 out by then :rolleyes:).
[XPERIA X1 General] 10123:
Same :), bide my time and when its right i will make sure they send me an X2
[XPERIA X1 General] Alex Atkin UK:
Unfortunately due to the damage on mine I think I better tell them right away, as it looks like abuse and I do not want them to blame me when it was clearly done by the repair dept.

That said, the box it came in was crushed but I find it hard to believe even Royal Mail could have caused this damage without breaking the screen.
[XPERIA X1 General] xxnoelziexx:
My phone has been in repair twice since my last post. Just a little update came back everything repaired, had a stylus crack within in a week. Back again they replaced the xperia for a brand new one as it was under warranty within in the first few months.

stuck it straight on eBay was very sad to see it go but it had too. I really liked the phone but the materials they used are very poor.
[XPERIA X1 General] zato_boy:
SE pied för my crack

i hade a crack on the back side off my xperia next to the batteri. so after I saw this forum i Called SE and after a while went with them that they would order for costs, so I submitted my x1 for repairs. all paid. but now I have given birth to more damage as the pictures you have uploaded. Time to call them again!
[XPERIA X1 General] Stalix:
well got my tracking number and should be getting tomorrow, between 8am and 5pm, thanks ups for the precise delivery time :p

anyway i hope it really is a "NEW" x1a like they said and not just a repaired one, and i hope they gave me a black one. I guess I'll just keep doing this till they give me a x2.

but now i need 2 x1's. For when i send in one i could use the other :cool:
[XPERIA X1 General] freakinglink:
My experiences, got it repaired

Hey Guys, I wanted to tell yo how I managed to get it done with.

First of all: I Asked my questions here in that Thread but newer got an Answer. Its simply to big. AN like everywhere people start discussing BS after a while.

Anyways:

First I searched my X1 card wrote down my Imei. I wrote the Service an E-Mail telling thmen, That my Phone stopped charging and thus couldn't be switched on anymore. Beside of that I collecte 7 cracks over the Time, since november 2008.

I told them an say replied: "Call the hotline...they'll send on to pick it up". Intresting isn'tit, I mean they are the X1 Support but let me call the hotline to make money ;-)

So I called them the other day, and everything went fine until I mentioned I had seven Cracks. Here the guy interrupted and said:

"Whoah thats to many cracks, in that case we could not send anyone over to pick it up, but you have to document and picture the cracks and send them to the E-Mail support"

( Did i mentioned that I had to wait 15 minutes before someone picked up the Phone? ANyways ....)

Well I was pissed, went home too my k800i made the Fotos documented them and send them in.

After that I wrote am around 5 more Mails, and never EVER got any reply.

---> SO far **** X1 Email Support and Phone? well not sure .... just mention 2 cracks :-)

Ok I thought, I live in Berlin so... lets go to the ****in sony style store located in the sony center (Potsdamer Platz)

From there on almost everything went fine.

I told them about it, pinned a Link of this thread to the complaint which documented the cracks left my phone and my charger there ( people there had never heard of crack in x1 before) and they send it in.

I mean they were asking questions and the service lady called the certified Service center which handles the X1's in Germany which was asking about signs of droppage and stuff.

She told me if they find out i dropped it I at least have to pay a handling fee of 15€ and repair costs if I want it to be repaired anyways.

Well, since I never droped it ....

Got it back after 5 Days.... Reset Window, rehauled keybad, Middle section renewed, all 7 cracks gone, new battery which was broken. ALl for freee and the also called me to pick it up.

All in all ****ed up start with a happy Ending, thank God I am on Holidays :cool:
[XPERIA X1 General] Stalix:
yay, just got it. Its new and its black !!!!!

but only one problem, there is no battery cover, so i have to use my gray battery cover, until i order one from ebay.

Does anyone know where is the cheapest place to buy a black battery cover, that local, in usa... all the covers on ebay are from hong kong and i dont feel like waiting 2 weeks.
[XPERIA X1 General] ncee:
I've got two cracks and now some @sswipe stole my K750i, now I've got no spare phone, aaaarrrgh! I'm gonna see if I can take my phone to vodacare show them the fault and check if I can take the phone in when they have the parts. It's worth a try.
[XPERIA X1 General] ncee:
I've got two cracks and now some @sswipe stole my K750i, now I've got no spare phone, aaaarrrgh! I'm gonna see if I can take my phone to vodacare show them the fault and check if I can take the phone in when they have the parts. My 5th time now!
[XPERIA X1 General] andrewmay10:
mine has a crack near stylus and 2 cracks under back cover where stylus is inserted
[XPERIA X1 General] superweijie:
Mine cracked again. Second time. -.- Bad experience with the customer service again.

1) We see no crack.

2) It's not covered.

3) We repaired for you the last time out of goodwill.

4) The other service centre is under different management. -.- Are you kidding me really, Sony Ericsson Singapore?

5) Fine, we will repair it. For the *last time*.

6) We will repair it in-warranty. (not for the last time)

Between each of these, the lady staff will go into the repair room to "check" with the staff.

That was about a few days back. The collection notice came through, hope they do a good job. :rolleyes:

For any Singaporeans who have a cracked X1, be firm. Print out a few reference pictures. Tell them that you know this defect exist, and that several other Singaporeans encountered the same problem and that you have their contacts and repair information. Don't allow them to hoodwink you or scare you away. And stay composed and polite despite the outrageous claims they make.
[XPERIA X1 General] VelikiMeshtar:
I can't believe but I got crack too...

Next to USB port
[XPERIA X1 General] 10123:
I found the UK support pretty good, i did have to contact them to find out if they had recieved my phone though :/, but there was no waiting time on the phone and delivery was 1st class which was good.
[XPERIA X1 General] Alex Atkin UK:
Yes the UK support was great so far as efficiency.

Sending it special delivery did seem to speed things along, Sent it on Friday got it back a week later on Saturday. Would have been great had they not caused a new crack which was not there before.

Lets hope they fix it and do not break something else this time. I will also be rather annoyed if they restore to factory settings again as I had started installing applications but I am 99% sure they will.
[XPERIA X1 General] 10123:
They never restored anything on mine, they left the software ;)
[XPERIA X1 General] deniseftemie:
CASE PROBLEM ON X1i

hi. I have recently bought a second hand x-peria which was in a perfect condition I have noticed, soon after a sevr crack into my case near usb on the white - silver metal imitation .I give you my word- my phone was well taking care ,without any falling down.too bad for this wonderful phone > I am really disappointed.
[XPERIA X1 General] ercki:
without problems

i have called the german support for my bad working keyboard. I told them that i have the cracks in the cover and that i have read in this board that this should be a X1 problem. 3 Day´s later a got a refrusheded back
[XPERIA X1 General] Alex Atkin UK:
Got my Xperia back again. They wiped mine again, as expected.

At least it seems to be in one piece this time.
[XPERIA X1 General] troske:
got crack on the left side on silver PLASTIC bar almost split in half ill try to glue it :))) if i give this phone for repair here they will brick it totaly fcking Serbia
[XPERIA X1 General] kingp:
My phoned had cracked by the stylus. Took it to the O2 shop who advised they are aware it is a known issue. Phone was repaired and back with me in exactly a week. Execellent service from O2.

Next think i need to think about should I sell it before it cracks

again :confused:
[XPERIA X1 General] 10123:
As far as im aware, 02 dont repair phones, they send it to se service center :)
[XPERIA X1 General] sx1-doc:
last week a descovered 2 cracks on my x1,so i send it today to SE to repair .
[XPERIA X1 General] kingp:
Didn't say they did. Also doesn't go to SE service centre :) They contract out repairs to Anovo UK
[XPERIA X1 General] Alex Atkin UK:
Well I sold mine one Tuesday. :(

I'm really gonna miss this site, but no more HTC or Windows Mobile for me.

I am jumping on the Nokia bandwagon with the N900 as I would much rather use a full Linux based device with WORKING graphics acceleration.
[XPERIA X1 General] cenwesi:
I am with you on the N900. Now i need to find someone or somewhere to sell mine or just keep it. I am really liking the N900 didn't even know such a phone existed....
[XPERIA X1 General] mimminito:
well, my phone has been cracking for a long time now, and i have contacted o2 in the past but nothing got done.

Now that they have finally done something about it, i have been charged £40 for something out of my hands.

I need a phone back, so i have to pay, but i am quite annoyed at o2 for not doing something earlier on
[XPERIA X1 General] Yiazmat91:
Hi guys,i've decided to buy the x1 next month :)...do you think that it will be a good x1(i mean with any possibility of some cracks in the future :eek:)...can you tell me how can i know if my xperia is a week44 or other things that can make my x1 cracks:confused:?...what are the version of x1 i shouldn't buy:confused:?..please answer and write everything you know...:o

thx from now XD :D

sorry for bad english :( XP

Yiazmat91
[XPERIA X1 General] viasat:
All the xperia's x1 have the ''cracks'' problem,sooner or later,you'll be in the same boat with the people from this topic,so maybe it's better for you to move on,wait for X2(if you're a SE fan) or go for HD2 next month.Anyway,it's your choice... Cheers
[XPERIA X1 General] cenwesi:
Ok, i have to report back. I had crack on mine... i got mine back about 2months ago and not ONE crack so far. Looks like the new case they are using now is total different from the original one. I should also mention that i have opened the battery cover at least over 50 times including yesterday doing so many flashes with different roms. Before the cracks, i don't think i even opened the phone as much as i did with this new case.
[XPERIA X1 General] bennie12kaby:
Sent mine for its first repair - got my email today saying they have received it. Reading all the above in the forum, sounds like a waste of time as it will only crack again, and again and again. Hopefully, they will send me an X2 if the can't repair it properly.