[XPERIA X1 General] dorkster007:
My X1a is in Bloomington, Indiana right now. This is the 4rd time I send it in with the crack issue. All they ever did was replacing the inner-plastic frame with another new (and flawed) one. The first time was a blank screen and a touchscreen issue, then the next two times, it's the SAME cracking issue! This repeat of cracking, calling to file for RMA yet again, shipping with my pocket money, waiting, waiting, waiting, then shipping back nth number of days later MUST END!

When I called today to check on the RMA status (1-877-7XPERIA), the guy basically told me they lost track of my case and asked for my FedEx shipping info to "escalate" the RMA status. The FedEx tracking info clearly listed that the item arrived and signed by "R.MOORE" at the reception desk. He politely ask me to call back 48 hours for an updated status. The nerve! I paid $900 for this phone and THIS is the service I'm getting?

I thought buying from SonyStyle would get a better treatment, but alas, they only provide 1-year warranty. I will call SonyStyle to file a complaint because my warranty will officially expire on Valentine's Day (no love for SE or Sony this year), cover my a** if this phone came back and crack again on its own.

My experience with Xperia X1 further strengthen my theory about Sony (now including SE): they are out to design, sell them like hotcakes ASAP, and then half-a** on support and wanting nothing returned. They are out to take my hard-earned $ and ran away with it!

I've never had such a terrible experience as owning the X1, though I've owned T68i, T616, S710a, and W850i before. I can't believe SE would pull this c*ap on their once top-line phone, and now they forget it ever existed and go with X2 and X10, leaving us X1 owners in the dust.

For sure, this will be my very LAST phone I will ever purchase from SE. +1 unhappy Xperia X1 owner on your list!:mad:

Updated 01/25 - My phone was sent-in to the service center 01/12. I called back to SE to check on the status. Guess what? They still have not heard anything from the service center! I've called on Friday and they asked me to wait up to 48 hours for a reply from the service center. The nerve! I felt like a number being tossed back and forth. SE rep assured me the service center got the phone. No duh! Even my FedEx said the same thing, where some guy name R.MOORE picked my phone up at the reception desk. Where's my X1 and what is going on with the repair SE?

Updated 01/29 - Tracking shows my phone sent to the city I used to live (wrong city Einstein), when in fact the address I gave SE is correct (and shows in the confirmation RMA E-mail). Luckily, no one signed after the first attempt, or he/she gets a free X1 from me! Called SE and they scratch their head, said they will call UPS to stop shipment and ask me to wait 24-48 hours starting Monday of next week for PTS to take care of the mistake (probably on their records). I assume this means I have to wait for UPS to ship back to PTS (3-5 days), then PTS can sent it back to me again (5-7 days)! My one-year warranty will end on Valentine's Day (no love from me at all SE, ever again!) and I probably won't even get to see if the phone is fixed before then. Who knows if they actually fixed the crack or not. Argh I am starting to hate you a lot SE!

Updated 02/04 Apparently PTS got my address WRONG and sent it to my OLD address. Yay free phone for the person living in my old apartment from ME! I called SE and they said they will put a UPS hold on it from shipping to that address. I AM NOT going to wait for another 2+ weeks for UPS to ship back to PTS, then PTS *hopefully* get the address right and ship it back to me! Luckily that person didn't sign the package the first time. I called UPS to put a hold and that I'll pickup at the shipping center, early in the morning. I picked it up from the center on Tuesday during my lunch break.

Anyone want to buy a brand-new repaired SE Xperia X1a? I'm buying an iPhone 3GS after this!