[Moto G7 Play Questions & Answers] Albyzai:
Hi,

I have a Moto G7 which I use for an epilepsy app, which is vital for my survival.

I have used the phone for some android app testing, and along the way I have managed to mess something up - so the phone cannot start outside fastboot.

I want to unlock the device, so I can flash it and hopefully get it working again - but the device wont allow it.

When trying to unlock the phone using the following command "fastboot oem unlock <UNLOCK_KEY>" I get the following message:

"Check 'Allow OEM Unlock' in Android Settings > Developer".

My problem is, that I cannot start the phone outside fastboot to actually enable this option. Pressing recovery in fastboot simply makes the phone turn off, and running in factory just leaves the phone hanging on the screen with the Motorola logo forever.

This is my output from "fastboot getvar all":

(bootloader) version: 0.5

(bootloader) version-bootloader[0]: MBM-2.1-channel_retail-8680332d337-2

(bootloader) version-bootloader[1]: 10129

(bootloader) product: channel

(bootloader) board: channel

(bootloader) secure: yes

(bootloader) hwrev: PVTB

(bootloader) radio: 2

(bootloader) storage-type: emmc

(bootloader) emmc: 32GB SAMSUNG QD63MB RV=08 PV=01 FV=0000000000000001

(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=1F

(bootloader) cpu: SDM632

(bootloader) serialno: ZY326XJDP9

(bootloader) cid: 0x0032

(bootloader) channelid: 0x00

(bootloader) uid: BB282DFA00000000000000000000

(bootloader) securestate: oem_locked

(bootloader) factory-modes: disabled

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 536870912

(bootloader) reason: Volume down key pressed

(bootloader) imei: <hidden>

(bootloader) imei2:

(bootloader) meid:

(bootloader) date: 11-08-2019

(bootloader) sku: XT1952-1

(bootloader) carrier_sku: XT1952-1

(bootloader) battid: SB18C30735

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time: "Mon Mar 28 6:46:16 UTC 2022"

(bootloader) ro.build.fingerprint[0]: motorola/channel_reteu/channel:10/

(bootloader) ro.build.fingerprint[1]: QPYS30.52-22-8-9/5d346:user/releas

(bootloader) ro.build.fingerprint[2]: e-keys

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full: <not found>

(bootloader) ro.build.version.qcom: LA.UM.8.6.2.r1-06600-89xx.0

(bootloader) version-baseband[0]: M632_43.192.01.165R CHANNEL_SUPERDSDS_

(bootloader) version-baseband[1]: CUST

(bootloader) kernel.version[0]: Linux version 4.9.206-perf+ (nobody@andr

(bootloader) kernel.version[1]: oid-build) (gcc version 4.9.x 20150123 (

(bootloader) kernel.version[2]: prerelease) (GCC) ) #1 SMP PREEMPT Fri J

(bootloader) kernel.version[3]: an 29 05:00:10 CST 2021

(bootloader) sbl1.git: MBM-2.1-channel_retail-315bc626c6-210129

(bootloader) rpm.git: MBM-2.1-channel_retail-20f2cf34-210129

(bootloader) tz.git: MBM-2.1-channel_retail-625251ecfd-210129

(bootloader) devcfg.git: MBM-2.1-channel_retail-625251ecfd-210129

(bootloader) keymaster.git: MBM-2.1-channel_retail-625251ecfd-210129

(bootloader) cmnlib.git: MBM-2.1-channel_retail-625251ecfd-210129

(bootloader) cmnlib64.git: MBM-2.1-channel_retail-625251ecfd-210129

(bootloader) prov.git: MBM-2.1-channel_retail-625251ecfd-210129

(bootloader) aboot.git: MBM-2.1-channel_retail-8680332d337-210129

(bootloader) frp-state: protected (77)

(bootloader) ro.carrier: reteu

(bootloader) current-slot: a

(bootloader) running-boot-lun: 0

(bootloader) running-slot: _a

(bootloader) slot-suffixes: _a,_b

(bootloader) slot-count: 2

(bootloader) slot-successful:_a: No

(bootloader) slot-successful:_b: No

(bootloader) slot-bootable:_a: Yes

(bootloader) slot-bootable:_b: Yes

(bootloader) slot-retry-count:_a: 3

(bootloader) slot-retry-count:_b: 0

(bootloader) pcb-part-no: SP69A6P1K4