yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] pazookie:
att..att warranty is the best its seriously a no hassle program..as long as your water sticker isnt red and the screen isnt broken you can exchange your tilt no matter what even if its beat the heck up or your just unhappy with a small scratch on the screen oh and no physical malfunctions like slider problems or stuck keys or whatever just make sure its a software/internal hardware issue even if your keys are stuck lol
[Tilt, TyTN II, MDA Vario III General] hipertec:
Has anyone successful exchanged their Tilt for a Fuze yet? I went to the ATT Store and it looks like they already pulled the Tilt off the demos and replaced with the Fuze.
[Tilt, TyTN II, MDA Vario III General] pazookie:
no i called today and they dont have any refurbs tho i was tempted to go up as far as it took and play the whole "ATT bought into HTC's lie about the underperforming device and the whole class action lawsuit shabang and how i have exchanged the device 4+ times and i believe i am entitled to a new fuze" game lol
[Tilt, TyTN II, MDA Vario III General] Nate731:
This is actually how I ended up with my Tilt. I went through a total of 6 8525's. They had a BAD habit of having a loose display ribbon cable causing the famed white screen. They finally upgraded me to a Tilt.
[Tilt, TyTN II, MDA Vario III General] baymon:
looks like we might be getting it sooner that we thought...

check this out:

http://xdaforums.com/showpost.php?p=2910831&postcount=17

although I'm a lil bit concerned after reading these reports on the 3G/HSDPA speed, hmm...:cool:
[Tilt, TyTN II, MDA Vario III General] bartimeus:
I have an issue with my USB port on my phone. If I did the microwave or car battery thing would they over look it? I took it into AT&T and they said since it is a physical problem it voids my warranty....
[Tilt, TyTN II, MDA Vario III General] shadowline:
I did that once, Nearly broke the usb port out. But the phone was restarting when it hit 3G service, so they sent a new phone and took the old one. Didn't tell them a thing about the broken port, and they really didnt care. :P
[Tilt, TyTN II, MDA Vario III General] unk3:
The AT&T warranty doesnt require a payment for the phone to be replaced?
[Tilt, TyTN II, MDA Vario III General] bartimeus:
That is oh so tempting...I could get at least a new Tilt out of it...
[Tilt, TyTN II, MDA Vario III General] hipertec:
They dont give you a new Tilt - ill be a refurbished unit of the replacement Tilt.
[Tilt, TyTN II, MDA Vario III General] pazookie:
alright monday imma try to get a new in box fuze from the warranty exchange number..imma bug them for a few hours until they give in..maybe even threaten to leae them for tmobile and the G1 wish me luck lol if people have gotn in box tilts as an exchange wont be a problem
[Tilt, TyTN II, MDA Vario III General] bartimeus:
I know but it would be in better shape than mine.
[Tilt, TyTN II, MDA Vario III General] asfoor:
Fuze ??

Amazon dot com has the AT&T Fuze for $149.99 with 2 year contract after a $25.00 rebate. This is the cheapest price I found anywhere. You got to wait for 4 weeks though to get it due to the current high demand.
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
nice find!, i wonder does this work with an existing existing contract and only requires a new 2 year? and does it still require you getting the data plan to get the full discount?
[Tilt, TyTN II, MDA Vario III General] pazookie:
its the same type of terms as letstalk (must keep service for 6 montana to get discounted price and early termination results in $250 and that goes for the data plan too so count on not making ANY changes to your account after signing your life away. I believe amazons prices are good for upgrades too unlike letstalk
[Tilt, TyTN II, MDA Vario III General] jax_boater:
Took my Tilt a little over a month ago due to the USB connections getting worse. Got a new Tilt, Was not looking for a free ride.
[Tilt, TyTN II, MDA Vario III General] asfoor:
Yes it does work for existing contracts, however, you will be signing a new two year contract, with new data plan (Required at $30.00/Month Minimum).

Considering how much HTC is retailing the TouchPro/Raphael for in Europe, $149.99 is a great deal.
[Tilt, TyTN II, MDA Vario III General] asfoor:
Just a rumor I heard that the AT&T Fuze will sell on AMAZON for $49.99 after a $100.00 Visa Credit from AT&T. This will take place in the first week of December if the rumor is accurate. :D
[Tilt, TyTN II, MDA Vario III General] bartimeus:
Oh about the Amazon deal. If you have a family plan apparently they can't do anything because when I called they said that they aren't allowed to touch any family plans.
[Tilt, TyTN II, MDA Vario III General] deeznuts:
I even though about gin this route when the tilt first came out. Reason why these websites sell the phone so dang cheap is because of all the requirements you have to fulfill and meet to get the discounted price on the phone. Not worth it in the long run imo. I have a boeing discount my friend at att hooked me up with that gives me tons of perks, couldnt get anything like that signing up online. If u know how to haggle then going to a local att store and talkin to the manager should get u any phone for a much cheaper price than what they sell it for. I know people who haggled to crap out of a manager getting 2 tilts and a great plan for only $100 and this was when the tilt very first came out! These local att stores are just like a car dealership, you can make deals if u know how to talk to them. These people get paid commision just as a car dealer would, they will work with u and make deals on signing up, plans they cant make deals on but can add perks to ur account. They have military discount, disney discount, boeing discount, all kinds of em. Hell, i got my tilt for free when it first came out!
[Tilt, TyTN II, MDA Vario III General] pazookie:
I wonder if they would waive the data plan requirement too with the manager haggle shindig i dont wanna pay extra (using $15 mediamax lol)
[Tilt, TyTN II, MDA Vario III General] pazookie:
what is this disney discount? I have a socal annual pass to dland is that it?
[Tilt, TyTN II, MDA Vario III General] djsikhbeatsz:
wait 30 days til the new device exchange can't be done at the AT&T stores anymore and they will have it at the device support centers or at the warranty centers. they have to incase anyone is having a problem with the phones. i did that with my 8525 and upgraded to the tilt in this way because i was having too many problems with the 8525.

my suggestion - wait until 30 days pass by...or maybe a few more and call in and get your fuze. and act fast! if they don't have refurbs after 30 days yet, you'll luck out and get a brand new one as opposed to the refurb!:)

good luck!
[Tilt, TyTN II, MDA Vario III General] pazookie:
did they send u an in box tilt? And did it carry a 1 year warranty or 90 days. Im really hoping that when I exchange my tilt for a fuze it either comes with a 1 year warranty or I can talk them into extending it
[Tilt, TyTN II, MDA Vario III General] deeznuts:
NA, u have to work for disney. Employee discount, funny how no sales rep ever asks anyone if they qualigy for this kind of stuff and the customers dont know to ask. If theres someone who curently works for att on here, maybe they could go into detail bout this stuff. As u can tell my friend got fired, given out too much credit to accounts and free phones. Wish he was still there, then id be gettin a free fuze by now!
[Tilt, TyTN II, MDA Vario III General] pazookie:
OMG CHECK THIS OUT GUYS! I called and tried to talk to a manager to see if i could get a new fuze and i wasnt threatening at all i just explained the whole driver issue/class action lawsuit and i felt betrayed by att because they invested in a device that was underperforming and all that yadda yadda and he states that the fuze hasnt been out for 30 days yet and all they have is refurbs at any given time and any given device (which isnt true but again i didnt wanna be threatening unless i needed to) so i said "so after 30 days i can call and swap my tilt for a fuze (which i already knew but played the dumb card all along)" and he said "no" and pretty much started giving a lecture aying you can just get a new device when you want to and that he would direct me to sales department (which is lame because they OFFER you a different device in the first place lol) and then se said this and this is the point of my message..."I WILL NOTATE YOUR ACCOUNT TO NOT OFFER YOU A FUZE WHEN A WRRANTY EXCHANGE IS REQUESTED" so i played along with the sending me to sales just to get him off my butt and then hung u and called back and double checked any notationa on my account and none were found so i think that was very lame and threatening of him lol! ok so maybe im a little impatient but seriously with the fact of how many refurbs ive read on here being still broken or physcially damaged and people getting new boxed tilts i think i hada right to at least TRY :)
[Tilt, TyTN II, MDA Vario III General] bartimeus:
So I was just curious...if I pulled the plug on a flash and it went into bootlaoder. I call AT&T say its stuck in the bootloader. They accept it and I mail it in. If they notice my broken plug and say "my warranty if voided" what happens? do they send it back and charge me a fee. also if I do this should I make sure the AT&T spl and stuff is on there?
[Tilt, TyTN II, MDA Vario III General] spyderman09:
Nope, and as stupid as this sounds...they charge you (I think) $450 as a "processing fee"/price of the replacement, and keep the phone. You, of course, keep the warranty phone they sent you. They will not offer to send you back the "voided" phone.

the reason I think it's stupid is, if they really say you voided your warranty, they should call you, tell you it's been rejected, and offer to send it back in exchange for the warranty phone they sent you...I mean, it is your property...if you don't send back the replacement, I could see the $450 charge, but without warning is a little ridiculous

I haven't had this happen to me, so I'm only 99% sure of this, but I make sure to reflash the stock ATT rom, then pull the plug, so if they see anything, it'll just look like it was pulled for the att rom. They won't check SPL unless the ROM is different (at least not for me, I've sent it back in with HardSPL 3.29 3 times, but I made sure stock rom was on there)
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
I usually get 2 referbs of the phone i have then get a different phone from warranty, All i say is that i have problems that i dont actually have ... its worked everytime ive done this... (which is alot) I just say...the keys sometimes dont work, or this weird red light goes on when i charge the phone...

*the key when your doing this is you have to act completely stupid, or else they will suspect something.
[Tilt, TyTN II, MDA Vario III General] bartimeus:
man well now I am all nervous about them catching it and charging me $450
[Tilt, TyTN II, MDA Vario III General] KD8DNS:
You are wrong, if they deem it to be out of warranty and they charge you the "processing fee" you will recieve your phone back as well as a letter saying your account has been charged.
[Tilt, TyTN II, MDA Vario III General] pazookie:
ive returned a tilt with heavy scratches (while running it flew out of my holster and skid face down on a parking lot) and it was in bootloader and they took it
[Tilt, TyTN II, MDA Vario III General] KD8DNS:
You got lucky!!!!

How long ago.
[Tilt, TyTN II, MDA Vario III General] pazookie:
about 3 months ago
[Tilt, TyTN II, MDA Vario III General] myrandex:
I received my tilt for free with an 8525 warranty replacement. I believe it was the 4th replacement (and they were real issues, I really liked that phone too).

I just received the third replacement for the tilt...my warranty was going to expire in 10 days but now I just extended the warranty for 90 days with this swap...which in turn will give me enough time to pick up a fuze in a couple of weeks when something mysteriously happens to the third tilt. I agree with the "just play stupid" thing. I have also returned phones with HardSPL running the stock AT&T rom and they never notice, care, say anything, or charge me at all. I'm holding out.

Jason
[Tilt, TyTN II, MDA Vario III General] ib12lk4:
I actually had a rash of problems with the keyboard on my tilt, and i received the 3rd tilt last night with keyboard problems out of the box. I called them today and they said that they could give me a Fuze, but its not in their system so they can't send me one. Does anyone know when they will have it in the system and as someone posted earlier, I have until Dec. 1st on my original warranty plus 90 days.
[Tilt, TyTN II, MDA Vario III General] pazookie:
in a perfect world they SHOULD have it around the week of december 10th (fuze was on the att website around the 10th of november) because thats when the 30 day "buyers remorse" [period ends so you think they would NEED to have refurbs for anyone who got it as early as the first week of december and are returning as a warranty exchange..ive never heard of someone being told to "wait a week ro so because we dont have any refurbs available" so try the end of the first week of december...my 1 year warranty ends december 6th and my latest refurb 90 day is up december 16th so im going to call and see if they have them december 5th because ive asked about the policy of getting an upgraded (or downgraded) device swap on a refrbed warranty and the lady wasnt understanding me at all so imweary on trying to get an upgrade after my official 1 year warranty so just to be safe ill try on december 5th
[Tilt, TyTN II, MDA Vario III General] spyderman09:
My mistake. I was told this over the phone from a CS rep.

But just so I understand correctly, they send you back your original phone, but charge based on the out of warranty, correct? They also let you keep your warranty phone?
[Tilt, TyTN II, MDA Vario III General] phillyphill39:
yeah they will send you back the phone you sent in with a letter stating why they charged you and you will also get your replacement phone you can keep both. but you will get your old phone back a month or so down the road. sometimes its cheaper to take the out of warranty fee and sometimes it isnt worth it. i know cuz i work in the warranty department for att. i see a lot of tilts a day. oh well pm if you need assitance.
[Tilt, TyTN II, MDA Vario III General] scotchua:
Moved this to Kaiser General as it really doesn't have anything to do with Rom Development.
[Tilt, TyTN II, MDA Vario III General] pazookie:
finally lol sorry when i posted this i was looking at roms and forgot i was in rom development
[Tilt, TyTN II, MDA Vario III General] existz:
im currently a cust rep for ATT for southeast region..we dont handle any type of discounts theres another dept that deals with that, we cant touch it...thats y reps dont mention it or offer it, we wasnt tought on that or have any type of info to that would just be a straight xfer to the correct dept..we actually have like close to 8 depts...when u call 611 or 800-331-0500 u get us and we just handle billing issues or teir tech 1 issues, any further tech issues goes to our tier 2 tech dept...if that makes since lol
[Tilt, TyTN II, MDA Vario III General] :
I was in the AT&T store the other day and played around with the fuze a little bit. I was actually not impressed by the size and bulkness and decided to stick with the Tilt... maybe my verdict will be different next week, but the screen is getting smaller along with the device..

any thoughts of first impressions?

tvos
[Tilt, TyTN II, MDA Vario III General] maxh:
I've seen many people refer to the screen as smaller than that of the tilt, but everything I've read shows it at 2.8", which is the same as the tilt. Are you sure it's not just an optical illusion?
[Tilt, TyTN II, MDA Vario III General] :
if you check out the diamond screen, compare the tilt next to it you will see the difference.

tvos
[Tilt, TyTN II, MDA Vario III General] baymon:
I didn't really notice the screen size difference, but I did notice the weight though. It's actually quite heavier compared to the tilt, not to mention that the keys are getting downsized too because of the extra row. Man, I've gotta readjust my thumb again, from universal to tilt and now to fuze...:cool:
[Tilt, TyTN II, MDA Vario III General] wilsonbatman:
man. lucky I read this post. I too wanted to upgrade my Tilt to the fuzs and was thinking of just selling my 6 month old tilt on ebay for like $200 to $250. My plan was to use that $200 and buy a Fuzs on ebay for around $500 (paying $300 out of pocket) after reading this post I might just wait a little (before July of 2009) and do a warranty exchange for a Fuze. I did a few warranty exchange with att before and my excuse had always been that the phone powers off and on for no reason. and it really help to play stupid.
[Tilt, TyTN II, MDA Vario III General] maxh:
Does anyone know of an easy way to check the AT&T warranty status of your tilt besides calling and asking?
[Tilt, TyTN II, MDA Vario III General] dtech252:
If you started a new contract w/ your tilt login to att and check your previous bills. Look for the first bill and figure 1 year from first device use. Worked for me and was deadly accurate.
[Tilt, TyTN II, MDA Vario III General] mriebeling:
ON the ATT website login to your account, you can check your warranty status there.
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
So has anyone had any luck through warranty yet?

I havent. =/
[Tilt, TyTN II, MDA Vario III General] pazookie:
any luck as in? if you read the thread you would see that att has the best warranty service and you can geta new refurb for pretty much ANY reason except physcial/liquid damage...seriously
[Tilt, TyTN II, MDA Vario III General] maxh:
OK, I went into an AT&T store today and had the rep take a fuze out of the box so I could check it out. She popped the battery in and turned it on, I went through the screen alignment process, etc., and it started the customization process (didn't soft reset in time). That went on for a long time; in fact, I left the store before it was done.

At first I was shocked that the screen really did look smaller than my tilt's screen. Then I looked closer with my tilt side by side with it, and the width is exactly the same while the height is slightly less. Then I looked even closer, and at the bottom there was a faint grey band which is what an LCD screen looks like when displaying the color black, and I realized that I wasn't comparing the height of the entire screen to that of my tilt. When I did, including the black band at the bottom, the height was the same as my tilt's!

Of course, as I mentioned, this was still during the customization process and I never got to the today screen. So... Someone with a fuze... is there an unused portion of the screen at the bottom that makes it in effect smaller?
[Tilt, TyTN II, MDA Vario III General] triplehtown:
I'm in line with you guys. They wanted to send me a fuze but had nothing in stock. The helpful lady said it took the Bold 2 weeks to get in stock so thats approximately how long it will take the fuze. 2 weeks should be up this next week I believe......
[Tilt, TyTN II, MDA Vario III General] iservealot:
I was able to get them to notate on the account that they promised to send me a Fuze as soon as they become available in their system.

This means I haven't paid for a new phone since my Motorola old school phone. I went to a Treo, Then 8525, Tilt, and now Fuze.
[Tilt, TyTN II, MDA Vario III General] pazookie:
when u get a different device thru warranty do they include the box and everything with the refurb like a new one would come and is it still only a 90 day warranty with the swapped device
[Tilt, TyTN II, MDA Vario III General] hipertec:
No, they only send you the device itself. No stylus, battery or even the batter cover. Just the bare unit.
[Tilt, TyTN II, MDA Vario III General] iservealot:
Unless you request a full kit.

Whenever you exchange your phone for a DIFFERENT model, they will always send out a full kit.
[Tilt, TyTN II, MDA Vario III General] pazookie:
thats what i meant when you gt a DIFFERENT device..ive exchanged 4 tilts i know what you get but im interwsted in the tilt for a fuze exchane and i figured theyd HAVE to give you s full kit because you need all that junk if you are getting a different device but i just had to ask because the guy had stated he went from a tri to an 8525 to a tilt and hopefully to a fuze
[Tilt, TyTN II, MDA Vario III General] pazookie:
argh i just cant make up my mind..im not sure if i wanna go through with the tilt for a fuze warranty exchange or go at 9am on black friday for the "7am-10am door buster sale" and try to bag a fuze for $100-150 and then sell me tilt for $250-300 and make an easy $150-200 profit but thus having to extend my contract 2 years...AND talking them into not adding a data plan..my wife really wants a nokia n95 and that cash could go for it
[Tilt, TyTN II, MDA Vario III General] shady79:
I had to replace the lcd in my tilt and now i want to try a warranty exchange. Does any one know if they will give me a hard time? If i just act really dumb and dont say anything and tell them it keeps shuttin off by itself or pull the plug on a rom flash i should be good right? Also, do they send u the new phone and then u send urs back?
[Tilt, TyTN II, MDA Vario III General] pazookie:
yah they dont check anything like the screwes or even that little void sticker over the one screw..just to be safe when i took mine apart to solder some stuff (usb pins broke off but thats a whole othe rstory and just why i love att so much) i just removed the void sticker gently with a needle and then replaced it when done..heck ill tell the story..usb connecter was actin up so i continuously bent the plug around in therwe to get it to activesync and one day the plastic seperator broke of so i just kept usin it without the seperator (bad move shoulda known about how essy it is to warranty exchange and returned it at first sign of activesync problems) and what do ya know i smash a few pins..bend em back..do it again and after a few times of not learning my lesson, 2 pins break off so i open it up and solder them back on..they break off at a different point so i strip a small wire and take the metal out of it and makeshift it as a pin and it works like before but doesnt last and on an attempt to re soldering it i get some isopropyl alky on the water damage void pad and it goes pink...i freak out and scratch it it and end up rubbing it all off (i just kept trying to pull out the pink fibers and went tweakerish on it lol) so im so freaked out now and my device wotn charge and its "out of warranty" so i just went and got some construction paper..cut to size and glued it on (after much discussion on here of what to do cause im totally screwed and freaking out) and took it into a DSC in bootloader mode and they said they would replace it (didnt even notice the port or the makeshift void pad which looked rather legit) BUT they didnt have any so they pretty much just set me up through mail by exchange and made me sign this paper saying if its damaged theyd charge me so i WASNT off the hook YET..i had just wasted my time for 2 hours waiting just to get done what i could have done over the phone but had avoided because once it gets passed a dsc rep your home free..so i get the replacement in the mail and call att and spend around 5 hours with so many different reps and managers trying to make them undestand that this usb issue is widespread (it really is alot of people get activesync problems and mash there ports) but they have no "record of any instances" so after reasoning i finally get them to notate my account if they find the usb port to be damaged than for me not to be charged $550..wow i love you att
[Tilt, TyTN II, MDA Vario III General] triplehtown:
I did the no void sticker lcd change out after mine broke. They didn't check for anything, and I scratched up the back a little. I won't promise you they won't catch it, but I got away with it easily.
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
Anyone have any luck yet?