yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] Closetgeek0703:
Just left Warranty Center

Okay Guys and Gals I just left the warranty center in Houston,TX!!! Thanks to all the posts on this thread...and YES I read EVERYone of them...I have a Fuze being sent to me by tomorrow 3pm.

I see that everyone is referraing to another thread I believe it was Ralph...??!? I want to update (flash rom etc.) my Fuze to function as I did my Tilt. Can someone please send me the link or provide more detail on the other thread you mentioned.

Smooches
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
How many tilts did you have?
[Tilt, TyTN II, MDA Vario III General] Closetgeek0703:
This would have been my 5th. They actually offered me a palm/LG or some other devices when I took my 2nd or 3rd one in but I was like NO WAY...none of those are as good as my Tilt.
[Tilt, TyTN II, MDA Vario III General] tone21705:
Do you guys return your tilt with cooked roms on it? or do u put it back to att default one? and what about hardspl, and mine is unlocked with Olipros sim unlock...im gonna call ATT now and try and exchange for a fuze.

Tone

EDIT: Just got off the phone with ATT, my warranty is up (Oct), so they wouldnt exchange for another tilt or fuze. boo
[Tilt, TyTN II, MDA Vario III General] loller90278:
how are you guys doing this? i called att for a warranty exchange and they told me that i cant get any other phone besides the tilt. not the blackberry bold, not the fuze.

the rep just wouldn't budge :mad:

any tips?
[Tilt, TyTN II, MDA Vario III General] pazookie:
how many times have you returned it..and you dont usually ask them..they offer and once they offer then you have the right to ask if you denied what they offered at the time
[Tilt, TyTN II, MDA Vario III General] pazookie:
http://xdaforums.com/showthread.php?t=448008

there a link to the flashing raphael roms for newbs :)
[Tilt, TyTN II, MDA Vario III General] pazookie:
smooches lol
[Tilt, TyTN II, MDA Vario III General] loller90278:
i had the 8525 and upgraded to tilt, and now i want to upgrade to fuze. i havnt returned the tilt any time
[Tilt, TyTN II, MDA Vario III General] sdakidd88:
My advice is to not try so hard.. be patient and after a few exchanges just tell the rep you are talking to that you dont want another refurb because its too much of a hassle to keep replacing your phone... at that point depending on who your talking to they will offer you a different model. then dont get to excited if they do lol play it cool DO NOT ASK FOR A FUZE just listen and if they offer you a fuze ask questions about the phone as if you dont know what exacatly it is. if they offer you other phones just pretend to look them up and just tell them your not interested.. also it helps to say taht you need windows mobile that would narrow it down.. but thats my advice.. it worked for me and now im fuzing it up:cool:!

Thank you pazookie!:D
[Tilt, TyTN II, MDA Vario III General] nufsaid:
Haven't been on XDA in months, I have had 4 replacements, and after the last one I quit, decided not to do it again, traded my kaiser straight up for a 3G iphone, got a replacement for it and got to keep the old one, so now I have a Kaiser with a broken keyboard that can't get replaced (too many warranty exchanges) and two 3G iphones, I want the HD touch so bad i've decided to sell my phones when it becomes available. Anyone know of any good retailers that will repair/sell keyboard replacements as I'd love to use my Kaiser again as a secondary.
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
Wait they let you exchange it for an iPhone 3G? Did they offer you other phones?
[Tilt, TyTN II, MDA Vario III General] pazookie:
too many exchanges? what do you mean
[Tilt, TyTN II, MDA Vario III General] Tallpap:
yea wat do you mean by TOO MANY EXCHANGES!!!!!!!!!!!!!
[Tilt, TyTN II, MDA Vario III General] Scott3412:
They exchanged mine

I have been a tilt owner since August but have had numerous problems. I have only had one exchange but I convinced warranty and at&t customer service that I didnt think it was fair for me to go through setting up another tilt getting all my emails and stuff in it when they were going to send me someone else's phone that they didnt want or was allready broke once. So they also agread and are sending me a Fuse even exchanged at no extra cost to me. I almost went with the blackberry bold instead but I went with the fuse. I hope I am not dissapointed. Just wanted to let you all know that they will exchange it for the fuse with the right circumstance.
[Tilt, TyTN II, MDA Vario III General] pazookie:
whats funny is your still going to have to reload everything and it STILL is someone elses phone..funny they fell for that...lol
[Tilt, TyTN II, MDA Vario III General] pazookie:
and what do you mean by this..its a contradicting statement..do you mean they OFFERED a bold but you went with a fuZe?
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
YES! Just got my bold. After playing dumb and being offered a Treo and Moto Q she said Oh wait there's one more the bold. I played dumb like I new nothing about either device and said WiFi on the Bold sold me. Anyway, I dont know how anyone could deal with the speed of this hog..even slow for me on RomEOS ROM.

BB Bold here we come!
[Tilt, TyTN II, MDA Vario III General] NY_HAMMER:
May I ask you a probably stupid question.

Is Fuze really better device that a TILT?

I know it's a next generation but ans supposedly has better processor and screen but I still have my doubts.
[Tilt, TyTN II, MDA Vario III General] pazookie:
How does a bold even compare to the fuze.. nobody has better browsing capabilities than WM DEVICES and the flexibility of programs and its developer base and the interface customization options are endless ... no other device compares

i was sceptical too about the transition from tilt to fuze but I am surprised that I have not run into the issues I thought I would or there were simple work arounds EVERYTHING is better.. I am just glad the touch screen is improved .. with my tilt on every rom the dialer constantly dialed the number below it and made it very difficult yo dial and this is COMPLETELY fixed in the fuze and the on screen keyboard is COMPLETELY accurate ..the VGA blows my mind and opera is much more responsive regarding screen taps especially zooming.. only complaint I have is the left and right d pad buttons .. they aren't quite where they are labeled maybe a few millimeters outside of the labeled arrow there is a thread regarding this and the lack of hardware keys but that was EASILY fixed with aebuttons
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
I dont care how customizable and Windows OS is, it is sill premature, slow, and unintuitive. To each his own I guess. Actually, skyfire and firefox are developing browsers for BB as we speak.
[Tilt, TyTN II, MDA Vario III General] loller90278:
how much did you guys pay for the upgrade? they offered me 399.00 to upgrade to fuze (no thanks)
[Tilt, TyTN II, MDA Vario III General] pazookie:
have u not been reading my thread? this is about doing a WARRANTY DEVICE UPGRADE which costs nothing its a simple warranty exchange and they offer u a different device after so many exchanges silly
[Tilt, TyTN II, MDA Vario III General] loller90278:
no i know that, i was just wondering if its the same price for everyone. i believe the rep said it was 30% off if i wanted to buy the fuze.
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
what are you not understanding, we are getting them for free
[Tilt, TyTN II, MDA Vario III General] Chetster:
Fuze Upgrade????????????????????????

As of the writing of this message you can get the FUZE for your problematic Tilt if you choose to go that way. I have it on the table for me right now. I just went through 5 phones in 2 days. Thank God the warrenty exchange center is close. Hell they know me by name now.

The question is shoudl you. From most of the reading here and a couple other sites the FUZE has some of the same problems that the 8125 had (low volume / signal strength) some I have yet to decide. I will let you know that I tried for the IPhone and was turned down but will try again. The only think I hate is that I had a perfectly working Tilt until I hit a big hole in the middle of road construction on my motorcycle and lost it. Now what?
[Tilt, TyTN II, MDA Vario III General] beachboyde:
Well Pazookie, good for you getting your Fuze as a replacement. Didn't cost you a cent. Congrats and I hope you enjoy it. As for the Bold, I brought that the day it came out and took it back the following day. LOL The screen is awesome but I guess I'm just that WM kinda guy. I hated the BB format espically for email and text messages. Again, that's me and I sure it's that I'm so used to the WM platform. I know many people that would give their arm before lossing their BB. LOL

Have a GREAT holiday my Firend.

beachboyde/JON
[Tilt, TyTN II, MDA Vario III General] Closetgeek0703:
COOL Pazookie...thanks a million

Smooches
[Tilt, TyTN II, MDA Vario III General] atomixpaintball:
So I am having problems with my Tilt as my USB port no longer functions properly to use via Sync although it still charges.

With that being said, I called ATT Warranty and they said that my device was out of warranty by 31 days and that there was nothing they could do for me.

My question is this: Am I stuck with my Phone or is there still a way to get it replaced with another Tilt?
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
Out of warranty means out of warranty. Buy one off eBay
[Tilt, TyTN II, MDA Vario III General] Justin241982:
Just got it sent!!!!!

Its pretty much perseverance as far as I can tell. But it does help if your phone actually does have problems. Like an incompatible radio, or non functional keys, ;) wink, wink. took me four tilts to get the offer so you have to just keep at it and they will eventually offer.......... Dont get mad at all though my buddy got mad and they took all offers off the table. Told him he would be receiving refurb tilts till his warranty was up. I'll have it on Monday!!!!!!
[Tilt, TyTN II, MDA Vario III General] chuck2002:
31days ?

So is there a 1 yr warranty for free replacement for "broken" phones or 31 days?
[Tilt, TyTN II, MDA Vario III General] alo414:
it's a 90 day warranty.

and after 7 Tilts (2 redlight, 5 USB) in 1 year (I'm actually past my warranty but got my last replacement device less than 90 days ago) I'm getting a FUZE!

woohoo.

about time I got something for my troubles
[Tilt, TyTN II, MDA Vario III General] wutitizshorty:
do you guys send back the original tilt once you get the replacement or wait and see how the replacement one works....in case its worse
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
Can I Get A Fuze?

Hey I Just Got My Tilt November 08 And called At&t Today And Asked For A replacement,...I Said Some Of The Buttons Stopped Functioning And The Backlight Hotfix Wasnt Working And The First Rep Said Its Out Of Warranty And I Got Mad And Hung Up called Back And Talked To Someone else Who Said The first Rep Told Her I Had A Broken USB charger Port?....HEgh?...Ok Well I Never Said That But OK I told The 2nd Rep It Wastnt Broken And I Dont Know Where That Rep Got Her Info,...So She Never Offered Any Other Handset Just Said She Would Ship Me A New Phone And I Would Get It In Two Days,...Arent They No Longer Selling The Tilt?....Do You Think They Still Have Them In Stock?....

How Can She Send Me A New Phone?....Not Refurb If They No Longer Offer 8925?....Do You Think They Intent On Sending A Fuse?....I Had A Broken Razor Long Ago And They Sent Me A Complete Sony Walkman Phone And Didnt Say Anything To Me Just Replaced The Phone With That One?....Do You Think it will be same case scenario?
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
Apart from your awful grammar, spelling, sentence structure, use of capital letters and other elementary errors in your use of the English language - you will be getting a refurbished Tilt.
[Tilt, TyTN II, MDA Vario III General] rddcarlos:
Check ur imei

I bought my Fuze on Dec.03 and last week the power button stop working so i called CS they transfered me to warranty... there they asked for my IMEI and told me that the phone was actually purchased on Nov.13 and returned to the store on Nov.25 :eek: i was like ...WHAT... the "brand new" phone that i paid for $$$541.88 is really a used phone.... of course i got upset and told them i wanted my money back, even mentioned class action lawsuit and so on.... they said warranty only sends out "refurbished" phones, but because of my unique case they got a manager from CS and after about an 30mins on hold they said to fax them the receipt and i would get a "brand new full kit att Fuze" in two days.... I'm waiting for it so i'll let you guys know what happen... but my point is... If you have any doubts about your phone being new or not just call warranty and have them run the IMEI and they can tell you your phone's history....
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
Received replacement tilt

so I received my referb replacment tilt, has 11 hours of usage on it already, lcd has a dark finger press mark on it, but inside like the crystals are running thin in that area do to pressure and when sliding it the screen is loose from the handset, I must have got someones previous return who changed their lcd?...I will call monday for another replacement,....hopefully Im offered something better,...I will say I paid early termination with t-mobile because of faulty handset replacements and that I came to at&t with possitive hopes.
[Tilt, TyTN II, MDA Vario III General] redbandana:
If I purchased my Tilt on eBay does the one year warranty still apply?
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
Uh Oh

10 characters
[Tilt, TyTN II, MDA Vario III General] rellik27:
thanks to this thread im getting a fuze full kit after 3 tilts. thank you
[Tilt, TyTN II, MDA Vario III General] pazookie:
yes it doesnt matter WHERe you bought it..they will never know buit they just see the imei history..if you buy it though from private party there is no knowing if its still in warranty or not..

just remeber guys..a device switch (aka tilt to fuze) is ALWAYS going to be a "full kit" they cant just send you a refurb replacement and have no accessories/battery cover/manual to complete the device that would be useless as your previous stuff isnt compatible with the new device (accept chargers and stuff maybe..like all htc device) so OF COURSE its going to be a "full kit" but that doesnt mean its NEW...its always going to be a refurb unless they tell you and make a NEW ORDER for a NEW device
[Tilt, TyTN II, MDA Vario III General] rellik27:
make sure though cause the guy said i was only getting the phone only until i told him"shouldnt i get a full kit". he apologized and said yea a full kit. this happened to me when i was with sprint and they made me bust a mission to get my phone working properly. yea all phones sent out from warranty are refurbished unless they say its new. i was offered bb bold also in case anyone wants that phone. pazookie how is the fuze so far?
[Tilt, TyTN II, MDA Vario III General] rellik27:
sorry double post
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
2nd Replacement On Its Way

So far 1 brand new hand set that I got for free,...and the one I still have as a replacement that is getting replaced with another replacement that's being shipped as we speak,...Now is that three ?....Or does the original not count?....Three total, or three refurb's then an upgrade? Which is it?:eek:

Can anyone comment on whether or not an LG Incite is a possibility for an exchange?

I don't need all the features the tilt has to offer, I just want a phone that's good at video and audio playback(Multimedia Stuff) with a headphone jack...That has Wi-Fi ,...and is touch screen.
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
Replacement Number 3

I just got my second refurb and I powered it up and it said device clearing storage then it went to at&t boot screen and turned off and didn't turn back on

Called At&t And was not offered a Full box kit yet,....However This is my 2nd refurb and I will receive another refurb tomorrow making it number 3,...I didn't ask for a new phone yet but tomorrow if it doesn't work and I Call back will they offer A full box or do I have to ask?
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
Getting a Fuze

Just Got 3rd Refurb Called Warranty Dept.....Was Offered Samsung Epix, Blackberry Bold,And HTC Fuze,.....However They cannot do anything till they confirm I have shipped at least two of these phones back right now I have 3 tilts in my possession so I will Go To Post Office Today And Then Tomorrow call back for my phone to be shipped.:D Hurray....Im Getting A Fuze.
[Tilt, TyTN II, MDA Vario III General] myrandex:
Ughhh 7 replacements, no Fuze

I definitely have replaced my Tilt like almost 7 times and still have not received a Fuze. The last time I replaced it, the guy would have given me one but it wasn't in stock. This time when I decided to try for a replacement, they said that they don't know why that guy offered me one because he wasn't allowed to, and that all they could do was give me another tilt.

They said the reason was because I received my tilt as an upgrade from the 8525 for free, and they can only do one phone upgrade per account. I might see if they will say that again in two months ;)

The biggest reason why I don't want to pay to upgrade to the Fuze is that they will make me upgrade my data plan. I pay $15 / month for unlimited data.

Jason
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
WOW your getting screwed

At&t has a policy 3 refurbs then a full kit When I called today he didn't hesitate to offer it to me, I didn't even ask,...And I got my Tilt for free...And I don't have a data plan either,...I can't understand why your not getting a upgrade,...Ar you calling warranty or regular customer care?....Warranty phone number is 1-800-801-1101 give em a call.
[Tilt, TyTN II, MDA Vario III General] pazookie:
now how and why in the world do you still have the tilts that you were supposed to send back? didn't they charge you after 10 days of not returning them?
[Tilt, TyTN II, MDA Vario III General] egk-69:
nope!, they will only charge you if after 1 month they send you the phone, they've not received one back, THEN they charge you, and If they receive it they will take out the charge 100%. At least thats what they told me!

I had a Problem, they sent me a TILT last December 6, I receive it December 9, I send it back on December 15, and It arrives January 8, Thats 1 month and 2 days after they send it to me, and they didnt charge me anything

But Listen to my problem!, I buy my self a iPhone, so when I try to change my Tilt (which its still under waranty) the stupid B*tch on the 611, told I cant change it because now a iPhone its registered on my account and that deleted any info of previous phones, and they cant tell when I buy the Tilt, so they cant change it. So I end up insulting the B*tch, and call again.

They guy said yes you can, you buy the phone "x" date, and change it at "x" date and the current one you recieved at "x" date so you still have "xx" days of waranty. Why the F*** the 1st b*tch didnt wanted to help me!??

Anyways I couldnt do anything cause i was so stupid that I had never used the Tilt since it arrives (Daahh cause I have another phone), so they told me to go to a local att store and have them check my phone. Obviously i cant do that cause they wont find anything wrong with it, hehe

So im going to call again the next week (a month have pass since they told me that, and I've used the phone a few days) so maybe this time they can change it like always, and I really really hope they offer me a Fuze!

Why Do I want a Fuze if I have a iPhone, well cause the Fuze its Windows, and I can do Excel, MS Words, and many things on it, easier than on the iphone :)
[Tilt, TyTN II, MDA Vario III General] tilt6789:
so i got the RLOD the other day and now my phone is been acting up, just randomly it will shut off and not turn back on until i take the batter out and put it back in (fully charged), there has also been other problems. i went to the store and the guy ordered me a new battery. then i called customer service and they said my warranty was up and that the only thing i could do was file an insurance claim (125). do an upgrade for like 325 for the fuze, or pay 40 bucks for a nokia?! i was like are you serious?!

so i was wondering once the new battery gets in, is my phone going to work?

and is there any way i can get the fuze? or does my phone have to keep breaking?

i have no more warranty
[Tilt, TyTN II, MDA Vario III General] denco7:
Scratching my head on this one, I wonder why?:rolleyes:
[Tilt, TyTN II, MDA Vario III General] myrandex:
I was calling 801-1101.

I will keep trying and eventually someone will offer me one again and I will take it ;)

Jason
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
why I havent been charged

well, I have received all these tilts this week the one with the bad lcd they told me to hold on too because its the only one that functions out of the lot so the other two have been sent back already,...Its only been 1&3 days that I received those phones...
[Tilt, TyTN II, MDA Vario III General] DaveNavy2:
UPDATE 3rd Refurb

Okay so I checked The tracking for the Tilts I returned on tracking.smartlabel.com and it showed in route to destination,

so I called at&t and the customer service rep said she needed 3 to 5 minutes to go over the notes and after explaining all the legal sh!t to me she then proceeded to give me another refurb,...(Obviously a game played by At&t)....

I stopped her in the middle of her yammering and said "woe woe woe ...Wait a minute a reconditioned handset?"....I was told friday I would be getting a full kit".

She responds"Sir are you sure ,I don't see that in my notes".

And I Says to her "Yes I'm sure I was offered a bold,fuze,or epix.

So I'm on hold again 3 to 5 minutes and she returns and ask me which phone I would like and I chose The Blackberry Bold....I got free shipping too,...it will be here tomorrow,...

I think at&t has tricked a couple people this way to see if they act like turds and then they just give them a refurb,...This was the most annoying ass backwards country bumpkin on the line who I was talking to but I kept my cool,...and I got what I wanted out of it....It's a tedious process folks but if you fail try try again.

I think I learned that in Cub scouts when I was 10 years old amazing how that came up out of nowhere,.....Good luck everyone I no longer am a HTC customer moved on to blackberry Take care.:D

Update....Got my bold earlier today....This thing rocks!!!!! Smart Yet Fun!!!!!!! Not alot of third party apps yet but I'm sure there will be later....Video Is Absolutely Amazing!!!! That's been my number 1 issue with the tilt all along even with CA-D3D or SJ-D3D Ive tried both it improved my tilt but still was not pleased with it...The Bold is Light weight also...Highly recommended if you are doing an upgrade.
[Tilt, TyTN II, MDA Vario III General] baymon:
congrats on all the user that're getting their fuze.

I think I'm on my way to getting one myself lol, I'm currently waiting for my 2nd replacement to arrive in 2 days.

After reading thru back and forth this thread, I stumbled upon some posts about how pazookie had talked to the reps about the widespread issue of bad USB port connector or maybe the bootloader screen. From my own experience, it seems that they either cover it up to protect the name of Tilt, or they're just simply clueless and never actually noted any incident as widespread.

According to them:

My original Tilt: Stuck in bootloader - the first time they ever heard the case

1st replacement: Damaged USB connector - also the first time it has ever occured.

oh well, can't complain much as long as they're still giving you replacement I guess, :cool:
[Tilt, TyTN II, MDA Vario III General] wshader:
So when they say full kit do they mean everything that comes in the box of a new one? Like the 3.5 adapter, software, ect.... I've been through 3 refirb tilts in the past week so got the swap for the tilt
[Tilt, TyTN II, MDA Vario III General] unk3:
mmmmmmm just got my fuze, whoooo hoo :D