yashsingh1/xdaforums huggingface dataset:
[Touch HD General] jon-:
HT844 and a few random chips. I'm careful with how i treat it.
[Touch HD General] Sallcho:
HTC844, paint going off :(

I went to orange on 2nd day with this issue, they told me they can't do anything cuz it's a cosmetic fault. Afterwards I called HTC they told that I should go to retailer, say smth like "DOA(Dead On Arrival)" and get a new one. Came to orange, they said they don't know what "dead on arrival" means. So i'm waiting till monday to make another call to HTC :)
[Touch HD General] nin2thevoid:
I am not trying to offend you at all, nor am I questioning your judgement, certainly not you specifically, especially since you have already illustrated the problem and its cause. So again, no offence, and if you are sure the damage is not your fault, then you have all the reason to just ignore what I asked, rather than getting sarcastic about it.

The reason I asked is because on several boards, people have attributed the damage to a common paint stripping problem (not just with the HD) while afterwards was established the damage was inflicted by a sharp object, simply because there was already talk about a production flaw.
[Touch HD General] maxiclo:
HT844 with no problem up to now. I own it by 20 days.

:)
[Touch HD General] Sallcho:
Hey guys, did anyone had luck exchanging the chipping-paint-off HD for a new one? If yes, where? Retailer or HTC?
[Touch HD General] lommer:
HTC844

HT844 and I've had it for 3 weeks now. I have 3 small dots and paint totaly went off near a stylus cap and a tiny dead pixel(green) on the screen.

**** quality from htc i bought it for 600 euros .
[Touch HD General] JMCS:
HT845, only a small scratch made by me or not.:(
[Touch HD General] d.cortez:
HT845 no scratches (yet)...
[Touch HD General] audscott:
This is truely horrible: I think I'd be crapping brix if this happened to me: Mine apparently doesn't have this problem. I'm very careful, but I managed to drop my baby yesterday while doing cardio on a machine. It clanged around and I thought I would have a stroke right there. Careful inspection reveals no chips or cracks.

I think this may be a powder coat, rather than paint. Powder coating is described in detail on wikipedia: http://en.wikipedia.org/wiki/Powder_coating

I would guess the powder coating on a batch was not properly cured, resulting in these unfortunate cracking events.

I'd suggest inquiring of HTC if this, or something simlar is true, affecting limited numbers of the phone, so that anyone getting a replacement can feel assured it will not be an ongoing issue.
[Touch HD General] nin2thevoid:
Already sent a mail to HTC, waiting for a reply.
[Touch HD General] donzx6:
Apologies

Public apology to nin2thevoid - my response was a bit OTT.

I just felt that people were in denial over the issue.
[Touch HD General] donzx6:
Sorry - there's a disclaimer in the email prohibiting me publishing it!

Basically if it's within 30 days of purchase, the advice was to go back to the retailer.
[Touch HD General] Sallcho:
Retailers say it's a cosmetic issue
[Touch HD General] donzx6:
Still should be covered. The coating (I believe it's powder coat) should not come off after a few days/weeks.

Has your retailer told you that & that they won't do anything about it?

If I bought a car and the paint fell off, I'd be a tad annoyed if the retailer said "it's only cosmetic"
[Touch HD General] Sallcho:
I wen't to orange on 2nd day of my HD. They said this is cosmetic issue, that I did that my self and that it looks like scratches. Moreover, they said on their 'exchange form' there is no point about 'paint/cosmetic issue', so as the phone works fine, it cannot be exchanged. I'm contacting HTC at the moment :)

P.S. - i'm also afraid of exchanging to a new one with some dead pixels ;(
[Touch HD General] jon-:
I was one of the first to post about the paint issues. Just as an update a few weeks on and these little "chips" are still coming out of no where, all in the same area though.

I did actually drop the phone onto carpet but ironically that didn't leave any marks!
[Touch HD General] PelloG:
It's funny and sad at the same time
[Touch HD General] lommer:
ok, Today i called HTC holland about my problem ! They asked me to return the device to the retailer! so i told m it was not possible because on the receive of the retailer it was within 2 weeks .

the lady on the phone agreed to send the phone back to htc :)

so now wednsday 3 dec i send it back to htc for repair.

to be continued..
[Touch HD General] C110User:
Have been using an hTC TyTn-II for a year now, never used a pouch and the black glossy finish is as new.

my hTC HD is just over 4 weeks old and shows little spots where the paint starts to come off. The first spots appeared after 2 or 3 days! I can feel the spots as well, so it will go faster and faster and who knows...after a few months or so, the blackstone will be a silverstone.

Sending it back also has a few set-backs: no HD to play with; wating for xx weeks until someone decides what to do? and if hTC decides to give me a new phone, I will have to get a new activation code for Navigon?...
[Touch HD General] Sallcho:
did they say how much will it take?
[Touch HD General] nanoo-eg:
I have my HD from 10th of November.

I don't use the patch.

I use only a buggati case at my belt when I am on the road. This case let the 1/4 of the mobile out.

I let it all the day in my desk, I make lot callings, mails per day and normally I play with it some hours every day.

I have no any problem.
[Touch HD General] Wavac:
Hi Guys, I also have the same problem after a week of use. The pains strips next to the usb receptacle!:(

I treat my phone with great care!
[Touch HD General] Sallcho:
Okey, here's my full story.

Day 1: I bought HD, happy!

Day 2: I notice paint going off. I go to xda-developers forum and find that a lot of people have that. I go to retailer(orange). In brief, I say something like

Me - "Hello. This is my phone, it's 2 days old. I noticed that the paint has started to get off. I checked internet and noticed that many people have same issue and they get they phones replaced. To my mind, it's not appropriate for a >500GBP phone to have problems with painting, I want it replaced."

Orange - "Hello. The places where paint is going off are looking like scratches made by you. The phone is working fine, so it's just a cosmetic issue, as a result we cannot exchange your phone for a new one. Try contacting HTC".

Day 3: Phoning HTC.

Me - "Hello... (said same thing as to orange)... and orange declines to exchange my phone"

HTC - "Hello, yes, we know about his issue. You should go your retailer and say to them (say or explain, didn't understand correctly) it's DOA".

Me - "What's DOA?"

HTC - "It's Dead On Arrival."

Me - "So, I go to orange, say something about Dead On Arrival and I should get my phone replaced, right?"

HTC - "Yes. Anything else I can help you?"

Me - "No, that's all. Thank you! Bye"

HTC - "Goodbye"

Day 4: I'm going to orange, speaking with manager.

Me - "Hello, I was here yesterday about HDs paint going off. I phoned HTC, they said that they know about this issue and that I should go back to my retailer, say something like Dead On Arrival and my phone should be replaced".

Orange - "o_O Dead On Arrival?"

blablabla

retelling the conversation with HTC. Orange manager phoning somewhere, talking about my problem. Asks about DEAD ON ARRIVAL, the man on the phone says he doesn't know what is that. Orange manager says to me that unfortunately there is no point on the exchange form called 'cosmetic issue' or something like that and phone cannot be exchanged. He says I should recontact HTC.

Day 5 or 6: Calling HTC again.

Me - "Hello... (explain everything what happened to me last days)"

HTC - "Hello, we've never heard about this issue."

Me - "I know people who changed their phones at their retailers and others contacted you about this issue."

HTC - "Sorry, phone warranty does not cover this paint going off problem. Do you want it to be repaired for charge?"

bla bla bla

To sum up, I'm ****ING confused. What should I do, lol? I've written also email to HTC fully describing my problem, maybe some other customer service supporter will know what to do. At the moment, don't know - should I wait for email or send it for a repair for unknown amount of money? It's ****ING insane! HTC didn't say how much the repair will cost... **** **** ****! I'm really mad and don't know what to do. IDEAS?
[Touch HD General] donzx6:
If I were you, I would print off this thread and go to an Orange shop.

Point out that I have had my phone sorted through Handtec (at the advice of HTC) and Handtec have honoured it.

If you can, get an email from HTC which tells you to take it back. How long have you had it ?

I would NOT and I mean absolutely NOT pay.
[Touch HD General] frustin:
you could break the contract citing defective product. Small claims court, which doesnt cost you anything and you will not lose.
[Touch HD General] peare:
I am glad I had difficulties with Clove Tech (that is another story, although they received confirmation from my bank they denied it and didnt ship the phone. My bank traced it to Clove and got the refund. I lost nearly 30 quids due to exchange rates. Never trust to Clove. Bunch of liars), but again I am thankful. I really wanted this phone from the first day, but after reading this thread I will wait for another phone. HTC should understand the responsibilities of being a major label. If they are submitting their products to a world scale market they should start thinking globally where customers have rights! They always used cheap material at the beginning. I have a Qtek S200 which had the common speaker problem and I had to pay for the parts and I also paid for the shipping. I thought they had stoped using cheap material. I would hardly chose another HTC product where there is very little after sale service. I remember the great customer service Compaq had before being sold to HP
[Touch HD General] Sallcho:
1 week :( I really don't know what to do. Should I wait more for an email from HTC(which can take weeks) or should I phone to customer service and ask to talk with manager or some1 higher rank?
[Touch HD General] nanoo-eg:
My HD like I told you, until now has no problem.

It is from expansys 7/11/08

S/N HT844
[Touch HD General] nin2thevoid:
Thanks donzx6.

I understand the frustration - I would be frustrated too if this happened to my phone... However in this case, judging from the conversation with HTC a bunch of posts earlier, I feel that HTC is the one in denial, sounding like it was not recognized as a common problem. I don't get it...
[Touch HD General] dz@:
I think we will wait for ages for HTC to build balanced premium quality products. From Magician through Trinity to Diamond I experience lots of small annoying details that differ HTC from vendors that come from handset world or from fruit business. ;) It is just normal for them to use poor quality cameras, body finishing, etc. in their products. Blackstone will be my 4th HTC product and I expect not any changes in that. I do believe in crappy camera, paint stripping off, lags, strange support. I saw it all for years.

Though I understand frustration of people unfamiliar with HTC products and expecting much more from them.

In terms of design, support and quality this vendor has to learn a lot yet.

But actually there are no rivals in technical features of products.

I hope that competition will teach them for good. One of these days :)
[Touch HD General] donzx6:
Sallcho

Please see my PM.

The email I had from HTC suggested that the paint peeling stuff was a warranty item
[Touch HD General] taipeiwalker:
UP...UP...UP...UP...

Up...up...up...up...up...up...up...
[Touch HD General] nin2thevoid:
Could you post that part of the mail here?
[Touch HD General] donzx6:
"With regards to the paint peeling on the Touch HD, please return your device to the retailer if your device is not older than 30 days or call your local number,in order to book your device in for repair as this will be covered under warranty."
[Touch HD General] Sallcho:
Hello guys,

Got my HD fixed! New frame :) will now use it only when invisible shield arrives.

What I did was, phoned HTC said my glossy frame is chipping off on 2nd day, they said warranty doesn't cover that and offered charge repair, I agreed. Then I have sended the phone with a A4 sheet of paper with text "With regards to the paint peeling on the Touch HD, please return your device to the retailer if your device is not older than 30 days or call your local number,in order to book your device in for repair as this will be covered under warranty." and just got it today, free! warranty covered it. thank u all, i'm happy now :)
[Touch HD General] makavelianz:
Unbelievable i have the exact same problem, the paint started stripping after a key some how manage to just tip it on the top near the power button, it wasnt going to hit anywhere else because i had the cover on. now im pissed what is this **** about :mad:
[Touch HD General] hykhleif:
for gods sake, me too I noticed the chrome is getting chipped. I was wondering that if we can replace the metal frame with a new , and from where can we buy it?

I saw on ebay a htc hd dummy for only 40$, I am thinking about buying one, but the question is how difficult is it to replace it.

And is the quality of a dummy htc hd the same as a real hd?

Please someone investigate about a source for the metal frame, and how to replace it/
[Touch HD General] tyronne1126:
i have a 845 and i treat it like a raw egg >.>... but yea.. i see very VERY faint possibility of chipping on my hd near the 3.5mm plug.. i keep checking.. i dont know tho..

we'll see...

i live in the US.. do you guys know if i call in for any other reason will i be able to get the warranty here?
[Touch HD General] _Fly_:
One Weak and no problema...
[Touch HD General] grigsound:
If it's "Weak" it is a real problem...:D

Sorry, can't help it.:o
[Touch HD General] Wavac:
The reperesentative in Greece told me that the black area around the screen goes together with the screen, so we have to change the screen as well. Can someone confirm this?

By the way they replaced my phone with a new one. :D

The said they wanted to sent the phone to HTC to look at the problem!
[Touch HD General] gtfo:
I am new to the paint-stripping problem...can somebody please make it clear on what to actually do? I am just over a month in ownership. In particular, donzx6, Sallcho and Wavac...did you people send it directly back to HTC?

Thanks for you help.
[Touch HD General] Wavac:
Apparently HTC is still investigating the problem. Im sure though that if you contact your distributor and apply some pressure on them they may change it. If you read this thread you will see a lot of people mentioning changed devices from their dealers!
[Touch HD General] audscott:
Bad batch

I'm convinced it's a bad batch of powdercoats. I've had mine a month, and while I started handling my precious like a raw egg, I've since came back to earth.

Yesterday I had my HD in my coat pocket with my keys..I nearly soiled myself. When I looked it over....nadda! Not a single mark. Only the screen is covered a present.

There's no way HTC can get away with denying the warranty repairs - it's fraudulent as selling a house on a sink-hole.
[Touch HD General] hkfriends:
hi there,

i got my HD paint peel off very seriously, i had been using for 3 weeks with extra care and no way due to my scartch. unfortunately I'm living in HK and my phone which is "for Italy market". I bought it from a local shop which claim it will not cover the warranty from local HTC :(

I want to know (if it is the factory's problem), can i contact HTC head office?

cheers!
[Touch HD General] fallenangel408:
sorry see post below
[Touch HD General] fallenangel408:
this is what they wrote back im in california usa

heres some pics, and it stays in the pouch they gave me and just noticed it one day(about 2months)
[Touch HD General] eaglesteve:
I would suggest anyone who worries about dents and scratches to use a soft silicon skins (I got mine for about USD5 from Singapore). In this way the entire body of the phone is covered and protected.
[Touch HD General] Deadbeef:
Yes my paint comes off too.

Have a spot on top, 1 on the left and one on the right side.

All three are non-scratches, but 'round-ish' spots were the paint chipped off.

On the bottom side the paint around the USB connector flakes off very baddly.

Going over it softly with my nail, you can feel the paint chip off like mad.

I was one of the first to own an HD in the Netherlands.(reference to the possible batch problems)

I'll post photos and serial later.

I hate the use of soft skins. The HD is a beautifull device. HTC should have had better Quality Control over the paint.

The also know that the majority of users wil not send it back because they have the device in use and need it on a daily basis.

That is why I believe they are not responding to this (batch?) problem.
[Touch HD General] Cbxu:
i got a s/n of 845 and dont have any paint problems.. yet.. and i hope it will not get any
[Touch HD General] Nara-e-Mastana:
I also got my HD paint peel off near the USB attachement area...When I touch it I feel like it will peel off more if I rub it with my nails...

It is so shameful for this type of expensive device.
[Touch HD General] Deadbeef:
Here are my chipped pictures

Added are 4 images with the chipped sides. All sides are chipped now (1 1/2 mont old HD). I carry it in my shirtpocket, no other items in there EVER.

Use it in my car, the chipped USB side is from frequent inserting of the usb cable.

The chipping is so bad there, this shouldn't be blamed on frequent insertion of the connector.

p.s. The other white dots that are visable is dust from the clothing. This is normaly not visable, but I've used a flash and the stuf lights up like a x-mass tree.
[Touch HD General] skinniebone:
dammm, thats some nasty sh*t there.
[Touch HD General] Wavac:
Always be careful when using the USB. Insert the cable with great care so that it doesnt touch the surroundings.

Its such a shame for a device costing that much! Even if it never happens only the worries we have is a shame!
[Touch HD General] Deadbeef:
Being carefull using the USB?

There's NO Cradle available for the HD, so its' lying flat on my desk.

In the car it's in the holder, and my shirtpocket has no USB.

USB is a utilityport and should be able to handle regular use without any problems.

On my previous HTC (magician) the usb performed perfect for the 3 1/2 years I've used it. (multiple plugin/outs of the USB per day)

The issue is the chipping around the USB port, not the USB port itself.
[Touch HD General] hykhleif:
guys since so many of us have experienced the scratching problems. I really think we should look for how to fix this problem ourselves and not rely on HTC warranty or the local dealer. I think someone should look in how to replace the dam metal frame, and see if it a task we can do by our own. Maybe we could buy dummy htc phones from ebay they cost about 40 $, and replace the frame ourselves.

Or hopefully a Chinese company will manufacture oem metal frames. It is really bothersome that the whole design is so beautiful and they put this metal frame that can make it look like **** when it gets scratched. When I saw the 4 pics in the previous post, I said dam that phone looks so ugly
[Touch HD General] Deadbeef:
I don't want to like like the guy that keeps complaining here, but WHY should i:

1: pay extra money to get something fixed that I paid dearly for?

2: Void my existing warranty by opening the HTC HD

I'm still waiting for HTC to make an official statement about the chipping problem. Then I'll see what I will do. Sending in the HD for repair isn't one of my favorite options.

I want to make a backup and have the unit replaced at once.
[Touch HD General] Gulioth:
I've got HT849 version so guessing a fairly new one. Hopefully won't have any paint/scratch issues but will keep an eye out.

Appreciate it probably is just a poor design or faulty batch but could the 'soft skin' case provided with the handset used by a lot of people cause any of the mentioned problems?

Just a thought...
[Touch HD General] Coude:
I always carry mine in this (very) soft case provided in the package. Its a 845 serie, stock one, bought on Nov 19th and up to now no scratch at all (hope this will continue !)
[Touch HD General] waqarz:
Another one!

(If a happy owner is reading this and don't want to read this, please skip my post!!)

Count one more with the chipping problem. I don't think posting the picture is necessary since it looks very similar to previously posted ones. Right now the chip-off is no more than a salt grain, but I know how these chips progress.

Worst still, upon careful examination (seeing the reflection of light on shiny surface), I can see bumps in the shiny painted surface at other places (the dimensions again are comparable to "salt grain"), and at one place near USB port, a bubble (bump bulging outward) is present. I am quite sure even if I slide my nail on it, it's gonna come off. Now.... all these features can only be seen on repeat: "careful examination." A casual look will not reveal anything. But since we have a painted surface on a sharp edge (e.g. around screen and around stylus bay) I'm afraid getting paint off is not a matter of "if" but "when".

Since I've got the HD no more than a week ago, I considered warranty (I can just give it back, no questions asked). But sadly I don't see alternatives. The hardware and software combination of HD is not replaceable even with iphone (I use my phone for GPS and viewing PDFs, PDFs are good on WVGA). So, even if I claim warranty, I'll end up with another HD after lots of efforts (and convincing retailer) and I'm quite sure I'll still get the paint issue with a new device. So... I'll just live with it, may be after a year if it really looks bad I can get the frame replaced, (or just scratch off the remaining paint :eek: won't b blackstone anymore but black and silver stone :D). It is a BIG disappointment, but like said earlier, I don't have alternatives.

-A sad (and a little broken hearted) HD owner :)
[Touch HD General] eaglesteve:
Be careful when inserting your USB

My previous device, an Athena, has just about the most solid material, without any paint to speak off. However, around the USB port, there are scratches. This came about from carelessness on my part. When inserting the cable, I frequently did it in the dark. Even in broad day light, I sometimes do it carelessly. The other part of the phone still look almost brand new after close to 2 years.

Therefore after I got my HD, the first thing that I told myself is to AIM properly before inserting in the USB cable. Everytime I miss it also mean I'm scratching it once again.

Like I mentioned elsewhere, using a silicon skin is very comfortable and natural for me. The entire body of the phone is protected.

I'll vote only after using it for at leas two months to tell you if I have paint-stripping problem.
[Touch HD General] Nerdino:
Get some protection in time

I was careless and packed my phone in my rucksack together with my keys - they both jangled about for about an hour before I realised. You can imagine the extent of the scratches! The next day the silicon rubber protection case I'd ordered arrived (too late by then). Now I have a Krusell HTC Touch HD Orbit Flex Multidapt Case which completely covers all the sides of the phone which were scratched, thank goodness.
[Touch HD General] MikeWard1701:
HT849

Hi, just a quick post to say I have a HT849 with no scratches or paint chips yet (touch wood) :).

Kept in the supplied pouch until my silicon skin arrived.

Has this been established as early batch(es) problem?

More people posting serial numbers would be helpful in determining this.

Perhaps the thread starter or a mod/admin could edit the initial post, asking people to submit their serials?
[Touch HD General] gjpax:
my touch hd is fine but a friend at work , his has started stripping down the edge of the screen and he always keeps his in the pouch