yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] pazookie:
i called att today and they had no idea what i was taking about and said they arent able to find what devices they have (i think he was new..ill call again tomorrow) and he said call a DSC so i did and they said they havent gotten any new devices in the past 6 months which is odd..
[Tilt, TyTN II, MDA Vario III General] triplehtown:
Yeah useless when you consider they had the bold in stock after 2 weeks. The rep I talked to did say that it was up to the manufacturer to stock the phone to them. Maybe thats the kink thus far.
[Tilt, TyTN II, MDA Vario III General] bhspakiboi786:
warranty exchange

i am new but i was wondering since, there is a problem with my pantech duo and it is the first one can i ask the warranty department to exchange me with a discontinued NOKIA phone like n75,6126, or E62? Also if i say i am willing to pay a difference, may i be able to do that?
[Tilt, TyTN II, MDA Vario III General] pazookie:
well they wnt let you exchange for a different device unless youve done it 3 or 4 times...and your only option for a nokia on your list is a 6126..heres the site that shows locations of Device support centers and the models that are stocked for warranty exchange

http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429

now the warranty exchange by mail may carry older and newer but you just have to call

and you never have to pay a difference as far as i know
[Tilt, TyTN II, MDA Vario III General] stuff:
At my local exchange about a year ago, I changed the LCD out of my AT&T 8525, and the VOID sticker was removed.

I played really stupid to them, and said I had no idea that happened, and that I hadn't touched it.

They replaced the phone for me with a refurbished one.
[Tilt, TyTN II, MDA Vario III General] hipertec:
Does anyone know if the Fuze is available for exchanges yet?

It looks like it took the BB Bold only 2 weeks to be offered as an upgrade but havent seen it offered yet for the Fuze...
[Tilt, TyTN II, MDA Vario III General] 6thElement:
I called in to get a DOA Tilt swapped yesterday and was offered a Fuze, while on the phone I quickly read up on the newer phone, said yes and was looking forward to receiving a new toy.

Got home from work today and a Tilt had been delivered :/
[Tilt, TyTN II, MDA Vario III General] pazookie:
i would call back and complain and DEMAND that they send you a fuze..go as high as you can get in elevated support and if they dont budge just hang up..cal back and say that the new device is defective and send it right back to them until you get a fuze lol
[Tilt, TyTN II, MDA Vario III General] antnee:
dammit.....so i called and all they are offering me is either a palm 750 (no way) or a blackjack2....I was hoping for either a bold or a fuze but doesnt look like they are offering either....Might give it a couple of days and see if i can try one more time. Either they are catching on Or they just dont have or want to give something complatible. You guys have any ideas?
[Tilt, TyTN II, MDA Vario III General] iservealot:
That's odd. They offered me the Epix, that other new touch screen windows mobile phone, and the fuze. They said the Fuze was not yet available, so they notated my account that I should be offered one when it come sout.
[Tilt, TyTN II, MDA Vario III General] viperr007:
i got my exchange today and it was a tilt. i was hoping they would have given me a fuze
[Tilt, TyTN II, MDA Vario III General] antnee:
I would have even taken that. Dont think they are offering newer phones yet. Or Too many people are calling for this.
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
well i got offered the blackberry bold yesterday when i called, and they said they could ship it right then, but i really want a fuze.

So i told them id call back and they said thats fine...

Personally i think that after black friday's "Crazy sales" are over... that the fuze is magically going to be available. Those are just my thoughts.
[Tilt, TyTN II, MDA Vario III General] GuySparkz:
i got my tilt in april08 from newegg can i exchange it for the fuze? can i exchange with newegg or att?

i noticed the usb connector is loose with my razr charger but luckily still charges with my oem tilt charger.
[Tilt, TyTN II, MDA Vario III General] eskimochaos:
How many times did you have to send your tilt in? I really want the BB over the new Fuse. Thanks!
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
This is the third tilt ive had.
[Tilt, TyTN II, MDA Vario III General] pazookie:
yah i believe that too but im also sort of afraid that att reads message boards (well i know they do) and they noticed alot more people doing this or wanting to and are just not "offering" the fuze as a choice for a different device because they know we know what were doing but well see
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
See i agree with that, but then again i dont agree with that, because yes they read message boards....but you know that everyone that had the 8525 did the exact same thing for the tilt..

At&t has the BEST customer service of ANY wireless provider, and i dont really think they are willing to risk that reputation.
[Tilt, TyTN II, MDA Vario III General] pazookie:
thats very true but maybe its the difference in saying "no you cant upgrade to the fuze" and saying "the fuze isnt available" you cant really hold them not having it available or not offering it but you can hold it against them when they dont want to give you good customer satisfaction but im sure it will be available...att is the best and theyl do ANYTHING to keep us happy so yah...go ATT! lol
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
Yeah but if they really wanted to save their ass and had it available they wouldnt have offered me a bb because the retail price is actually more expensive, they would would have just given me the fuze haha.
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
Sorry, double post.
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
so i found out today that the fuze will be available through warranty sometime after December 4th.

Well at least thats what they told me.
[Tilt, TyTN II, MDA Vario III General] triplehtown:
Those bastards! It would have to happen a day after my warranty! Thank goodness I got 3 more months :D
[Tilt, TyTN II, MDA Vario III General] aureusveritas:
I just called in a warrentyl replacement saturday!

Man, this burns.....I'm gonna cross my fingers and hope for a Fuze, let you guys know how it works out.
[Tilt, TyTN II, MDA Vario III General] pazookie:
let the floodgates open people..i just had a fuze (its under the P4600 in their systems) processed and shipped fedex 1 to 2 days so lets cross our fingers (the lady was so nice to upgrade the shipping too because of all my issues with my tilt)
[Tilt, TyTN II, MDA Vario III General] ib12lk4:
Hi just called in to ask about that and they just said that they don't have any fuzes or bolds and won't have any until they ahve been out for 30 days. I really want the bold after using it in store. Any ideas?
[Tilt, TyTN II, MDA Vario III General] antnee:
I give up....all they offered me was the 750, a centro and a curve. Unless someone has a suggestion im all ears.
[Tilt, TyTN II, MDA Vario III General] ib12lk4:
Double post.... move along
[Tilt, TyTN II, MDA Vario III General] ib12lk4:
I did just get off the phone with the warranty department. The CSR told me that the bold should be available on the 5th and the fuze about a week after that. I had him note on the account that I was interested in the Bold and that I would be calling in on the 5th to request one, he also confirmed that the Bold is a equivalent device in terms of features to the tilt and that it was available to send as a replacement, he just didn't have any in stock.
[Tilt, TyTN II, MDA Vario III General] Roflcopterrr:
are the fuzes / bolds they may send refurbished or new?
[Tilt, TyTN II, MDA Vario III General] ib12lk4:
I honestly don't know.... maybe an at&t employee can clear that up.
[Tilt, TyTN II, MDA Vario III General] hipertec:
I just called and no go for the Fuze. BTW, any phones coming from warranty dept are all refurbished. So there are definately some negatives on exchanging phones.
[Tilt, TyTN II, MDA Vario III General] Keland44:
so does this possibly mean that refurb fuzes would be avaialbe to be brought come sometime in december via preimer ?
[Tilt, TyTN II, MDA Vario III General] pazookie:
lol if i get a tilt im sending it right back but im pretty positive ill get a fuze because she found it in the computer and said "alright just to confirm you have a p4600 FULL KIT being sent fedex 2nd day to this address"
[Tilt, TyTN II, MDA Vario III General] hoyter:
After I had my 8525 replaced through warranty 3 times, I was allowed to upgrade to the tilt on the forth. I called about a month after the tilt was released.

I asked the rep if i could change my phone because of all my problems. The rep stated they had a one time phone exchange per account after 3 or 4 exchanges.

When they sent the tilt, it was brand new in box. The exchanges after that were refurb. I remember asking the rep if I would get "someone else's broken phone" (refurb) and he stated since the phone was brand new, they would send me a brand new one. I assume they did not have refurbs in stock yet.
[Tilt, TyTN II, MDA Vario III General] pazookie:
well it may have been a refurb in a new kit..all refurbs ive gotten accept one you couldnt tell if it was used..ive only gotten one that had fingernail grooves on the microsd slot door
[Tilt, TyTN II, MDA Vario III General] unk3:
i only got my tilt replaced once.. does this mean im far from a different phone replacement? :[
[Tilt, TyTN II, MDA Vario III General] pazookie:
ok people the package was deliverd a few hours ago but I've been at disneyland but im on my way home now so ill let u guys know if its the fuze
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
YOU CANT KEEP ME WAITING ANY LONGER! haha,
[Tilt, TyTN II, MDA Vario III General] pazookie:
ok wierd i posted it but then came back on and the page had an error so here is my post again

and the winner is...a brand new (refurb) fuze...yes ladies and gents boys and girls we have achieved our goal lol..its charging as we speak..i love the circular light around the optical wheel that shows its charging...did have a small problemg getting the included screen protector on (its slightly crooked but it seems fine) im excited :) first thing im doin even before i try out atts rom let alone powering it on is flashing hardspl and romeos rom and then things shall be dandy
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
wo ho! congrats! what did u say was wrong with your tilt? im going to say my keys are "unresponsive" lmao
[Tilt, TyTN II, MDA Vario III General] ib12lk4:
That is exactly what I said.

Also on a different note, I just called in and they had Blackberry Bolds in stock, and I ordered one. Should i get it by thursday at the latest. Finally a working phone, although my tilt lasted the first 9 months without a single problem.
[Tilt, TyTN II, MDA Vario III General] pazookie:
well ive usually just thrown it in bootloader mode but this time i needed a problem that would allow me to be able to "wait" for the fuze..because i did a warranty exchange on my battery at a local DSC because my battery was draning in 3 hours no kidding and i always thought it wsd the new roms out because they had the new driver in them so i finally realized it was the battery (after countless times of it dying at disneyland and other important places that i needed it for pics and vids) so they told me to just call in or come back if the problem persists so i just went with that alliby
[Tilt, TyTN II, MDA Vario III General] pazookie:
DUDE VGA ROCKS man this is awesome..sorry im just really lovin this..throwin romeos on right now just hardspled it
[Tilt, TyTN II, MDA Vario III General] baymon:
hey pazookie, quick question,

did they ask you to send the tilt back to them? or do we get to keep the tilt as well? I mean if they do request the device back I just wanna make sure that it is going back home to at&t-la-la-land WITH a problem (I'll prolly go with "stuck-in-bootloader". Thanks for the info again, :cool:
[Tilt, TyTN II, MDA Vario III General] antnee:
so did you ask specifically for the fuze? i played dumb and waited to see what they offered me.
[Tilt, TyTN II, MDA Vario III General] pazookie:
yes you have to send your tilt in..its a standard warranty ezxchange..and i explained in my post earlier that i did ask for the fuze because the DSC rep told me it would be coming out soon and my best bet would be to reuest it if im still having issues with my battery life and to definately ask for a device switch if they do not offer..every time i called i never made a claim..i always told them i know the procedure and i have tried everythign with the reps at the dsc and im just wondering if the fuze is available because i was told the successor to my tilt has been out a few weeks and it solves all my issues hopefully and blah blah
[Tilt, TyTN II, MDA Vario III General] sdakidd88:
Im getting a Fuzeee!

hey guys i just called att and im getting a replacement fuze. i bought my tilt in jan 07 and did one warranty exchange in July and now i just got 2 more warranty refurbs from calling them and saying the phones werent working and they said that would check to see if i was eligible for a different device.. (i guess its a one time thing..) and i was. i played dumb like i didnt know much about phones and she offered me the bold the fuze or the epix and i chose the fuze of course she said its a full kit and should be here on thursday!!! so they do have them in stock when i called she said she had 32.. i called at about 1030 pm est idk if the night shift is different or w.e. but it was a pretty smooth transaction i just told her that i was fed up of getting phones that dont work.. (you dont have to get angry) But if anyone wants anymore info just ask me and by the way make sure they know what phone you have because then they look at the high end devices and offer that
[Tilt, TyTN II, MDA Vario III General] MimoG3:
hey guys im having trouble getting these people to do an upgrade for me, i requested to have my tilt warranty exchanged because my battery was acting up and it was freezing in standby, well they sent me the 1st replacement never received it for some reason, i received the 2nd tilt and did a task 2a on that one, but they wont budge, they tell me since they are warranty exchange they cant do that because they have to follow manufacturers warranty rules, they have to give me the same model, what should i tell these guys so that i can at least try to get a fuze. im borrowing one of my friends fuze and really like it
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
whats the number to call? cant find it...

nm found it
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
i just called and the didnt show having the fuze in stock. I was offered the bold and other phones which i declined. I was then told i had insurance on the phone...which idk how i got lol...Does any1 know if this could help me?
[Tilt, TyTN II, MDA Vario III General] antnee:
lol im not having any luck....i Tried....AGAIN. No bold....no Fuze......There must be something in my account notes that is telling them not to offer it I am thinking. I have until the 16th to keep checking to see if its available. I am guessing they have something in their notes saying dont offer him a new phone. Haha.
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
When i called earlier i was offered the bold, i asked about the fuze and i was told it was not possible because its to new. I told them i had heard of people receiving Fuzes through the Warranty Exchange and she was like "no thats not possible". I was then put on hold for almost a minute and then was told it again it was not available. I have until the 29 to try, i also have insurance on my phone the lady told me(i was not aware of this bc it was not available when i first go it. Does anyone know if its possible to get a Fuze with my insurance somehow?
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
I'm going to like cry, i keep callinggg i get nothinggggg!!!!!!!!
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
what are they telling you? do they say anything about the fact that u keep calling? or are u saying ual wait till the fuze is in stock?..
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
THey say that i can keep calling back to see if the fuze is in stock, they did just offer me the blackberry bold, i was just thinking about buying it.. and then reselling on ebay and just buying a fuze.

it would make my life like 100x eaiser because my warranty runs out on January 9th.
[Tilt, TyTN II, MDA Vario III General] pazookie:
yall need to chill..play it professional..dont ruin it for future people..who knows they may change their standards because people are whining too much..an just so you all know which you SHOULD by now..you cant ASK for a device CHANGE..they will OFFER it to you on your 4th or 5th replacement tilt..sooo CALM DOWN and be patient...all regions are different..some regions of the usa may have recieved fuzes and some havent..you just gotta wait because your prolly gonna screw yourself and have them notate your account not to offer you the device..
[Tilt, TyTN II, MDA Vario III General] fastwanabe:
what number

what warranty number are you guys calling? Ive tried 3 times with 800 801 1101 and a no go. I even escalated it and no go.
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
i called today and they did not offer to change for a different phone, when i asked they where very nice about and said i was eligible but it was not in stock. I told them that i had heard of some people getting them through WE and she said she couldn't see how because it was only released 2 weeks ago. This may be for my region(im in texas) idk.

I will be calling back in the next few days...if it works or not idc...i still like my tilt lol.

and yes i called 18008011101
[Tilt, TyTN II, MDA Vario III General] revops:
so I take it the people that have got the fuze for a replacement have either a) had several tilts or b) were due for an upgrade and complained about the tilt they have now? I just got my tilt in July and I think my old Tmobile MDA was snappier, never had the screen tapping lag or video issues like the tilt but the tilt is more functional overall. I'm considering this route but before I join the ATT blacklist of people trying to scheme out a fuze should I even waste my time since I just got ATT in July? :)
[Tilt, TyTN II, MDA Vario III General] pazookie:
it has nothing to do with being upgrade elligable..it has been stated numerous times and it all has to do with how many times u have exchanged yer tilt..i believe on your 3rd exchange (4th device) they will offer u a device change and some centers recieve devices later than others and DSCs recieve them last if at all...so if you exchange your tilt 3 more times yer good..you could have boughten it a few weeks ago and exchanged them one after another (it has happened to people who honestly kept getting faulty refurbs which is very common to get a device that is still malfunctioning) and be offered a different device
[Tilt, TyTN II, MDA Vario III General] Johnster988:
Would this work if the Tilt I purchased was a refurb? Do they offer phones based on equivalent technology or equivalent original price?
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
yeah well they basically told me that they wernt going to have the fuze available for awhile at least 2 months, and if you ask for a different device they let you have it... as long as you have gone through at least 2 exchanges.

Its called the two-strike system.

This is the second time ive done this with att.

and they wont notate my account for asking, i ask very politely.

I just say "i was going through a warranty exchange... the phone i was offered wasn't avaliable yet, and i could call back as much as i wanted." i told them that and it was no problem...

Anyways, they are giving me a brand new bold because of all my troubles.. so im just going to sell it on ebay and get a fuze =D
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
i may do this to, how much are bolds going for?
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
They're going for about 600.
[Tilt, TyTN II, MDA Vario III General] pazookie:
when you purchase a refurb it only holds the same warranty as a refurb..90days..not 1 year like a brand new one..
[Tilt, TyTN II, MDA Vario III General] pazookie:
so what were "all your troubles" thats pretty nice to get a brand new device...maybe if i return the fuze enough theyl give me a new on lol :)
[Tilt, TyTN II, MDA Vario III General] icewhitenewyear:
When i charge it, it doesnt charge all the time and most of the time a "little red light goes on"----Aka. red light of death! hah

Parts of the touchscreen completely do not work, (i actually have this problem)

And certain keys on the keyboard do not work.
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
hey pazookie about how often did you keep calling them back?
[Tilt, TyTN II, MDA Vario III General] 6666:
I called today and they said they would send me a fuze, but that it wouldn't be available till at least dec. 11th (30 days after initial release)

they said to call back on the 11th
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
thanks for the heads up, this is what i will do
[Tilt, TyTN II, MDA Vario III General] iservealot:
I called in today and they are going to send me a Fuze as a full kit with express shipping.

Of course I had everything notated on the account and they simply just verified it with the warranty supervisor. She did mention they had several hundred in stock.

There is a reason why they are telling everyone it's out of stock. Unfortunately I feel that if I post it, everyone will try to take advantage of the warranty claims, and ruin it for everyone that genuinely is having issues, and would need a new device.
[Tilt, TyTN II, MDA Vario III General] MimoG3:
what did you tell att so that they would replace it with the fuze
[Tilt, TyTN II, MDA Vario III General] pazookie:
did they state they r sending a "brand new" kit or just a "full kit" (refurbished but in brand new packaging)because they sent me a "full kit" and when i rexieved my fuze on tuesday it was indeed a full kit but i ould tell it was a refurb because the action key (in the center of the optical wheel) had micro surface scratches from being rubbed..
[Tilt, TyTN II, MDA Vario III General] antnee:
yea figured they did.
[Tilt, TyTN II, MDA Vario III General] iservealot:
IDK, I am going to assume it's a full kit. She mentioned it takes a while to get refurbished units.

I'll let you know when I get it, which should be later today.
[Tilt, TyTN II, MDA Vario III General] triplehtown:
And another one bites the dust! I just got my confirmation that my p4600 will be here monday. Damn. After using the latest hyperdragon I kind of don't want to let it go!

W00T vga screen!
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
if you dont mind me asking and to every1 else who have gotten a fuze what area of America do you live in?
[Tilt, TyTN II, MDA Vario III General] iservealot:
CA, and yes it was new.
[Tilt, TyTN II, MDA Vario III General] MimoG3:
AT&T offered me a treo 750 or a full kit tilt, i live in va do you think that this makes a difference?
[Tilt, TyTN II, MDA Vario III General] sdakidd88:
Not sure... i live in PA i was told that i was going to recieve a refurbished phone but it was a phone from a store or somthing like that.... but when i got it it was a brand new sealed phone. when i called they offered me a epix bold and fuze but i would never do a treo thats a downgrade and you should tell them that..
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
i to was offered the trio and bb devices...but non of them are = to the tilt except the fuze imo. & idk about everyone else but i truly have had problems with mine...im on my 5th or 4th...i cant remember(thats how bad it is). I have till the 29 to try n get a fuze so im not in that much of a hurry...and if not...well i still like my tilt :D