yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] baymon:
second that, coming either monday or tuesday. :cool:
[Tilt, TyTN II, MDA Vario III General] votum:
I just called to get my warranty on my tilt. I have the usb port issue, have to hold my phone at odd angles to charge it and whatnot, really irritating. Anyways, question I have is, do they even check your phone when you warranty it? They kept telling me that is physical damage and I kept telling them its a known manufacturing defect, and they said they had never heard of that before., telling me it would be 450 non-refundable if it is physical damage [its not] has anyone here got the same thing, and how likely am I to get charged [I know I can get it refunded, will just take FOREVER] Of course I will send the phone back with ATT spl and rom, but should I brick it to be safe or something?
[Tilt, TyTN II, MDA Vario III General] pazookie:
just make sure the claim you make when doing the warranty exchange is for something unrelated to the port..like throqing it in bootloader or stuck keys because your usb port is fine in their eyes and likely wont even test it..unlike the issue i had where i ended uo messing with it so much i broke pins and you could see it was broken and it wouldnt even charge..as long as it isnt visibly damaged your fine and just send it backk for the issues i descro-ibed..
[Tilt, TyTN II, MDA Vario III General] votum:
Well I already made the claim with the USB port issue, but there is no visible damage at all, I can get out of the charge if they try too, ATT has a history of being dicks with me lol.
[Tilt, TyTN II, MDA Vario III General] torred:
Hmmmmm.....

I've made few updates before.

How can you brick your phone?

I wanna make sure I don't do that . I thought it was impossible cause you can hard reset.
[Tilt, TyTN II, MDA Vario III General] votum:
I think you can brick it by pulling the plug on hardspl. Make sure you already are at the stock spl though :P

Update:

Got my first warranty tilt [refurb] and it has the same issue as my last, bad usb port + bad touch screen. After almost 2 hours on the phone, I got authorized an early upgrade, so I could buy the fuze for 250 and sell my tilt for 300, got sent a second warranty tilt, with a note on my account that the first arrived DoA [usb port issue, no way for them to charge me 450 now] and got the warranty rep to promise me that if I get another bad tilt [which I will :D] I can change devices. She said the policy is a minimum of 2 exchanges before they give you a second device. I did have to hang up on a unhelpful rep and start over once though, most of my time was witht he same lady who did everything she could to waive the fee on the fuze [would have been awesome, two phones free :)] Anyway, I will update tomorrow when my fuze is on the way, after I call about the second bad tilt. Cheers!
[Tilt, TyTN II, MDA Vario III General] votum:
Update2: Just got off the phone with warranty, was only a 20min call. Second refurb tilt had the bad screen issue as well, and I sold them on the USB port being jacked up, since I just got it today, it counted as DoA. Apparently warranty ONLY checks for damage and liquid and if it isnt there they say OK for your phone, ATT does not have the man power to inspect every phone I am assuming so good luck guys. Anyway, new full kit fuze is on the way, I should gt it saturday, going to flash energy rom first thing!
[Tilt, TyTN II, MDA Vario III General] pazookie:
just remember..the "full kit" coming is still a refurb but packaged just like a brand new device..even with factory seals on the device..you wont be able to tell but it is and it only has a 90 day warranty so if you want to be able to do this again when the next model comes out then you gotta exchange it every 80 days or so

edit: oops sorry forgot you bought it
[Tilt, TyTN II, MDA Vario III General] pazookie:
so if you sold the first tilt then whats the point of continuing on with exchanging the ones they send you since you cant ever send them your original?
[Tilt, TyTN II, MDA Vario III General] votum:
I didnt, that was all they could do for me since I had only exchanged the tilt once. I just got my fuze from warranty today, and man is she beautiful! So now I am authorized to early upgrade, and I got a fuze through warranty. I could buy another fuze now, unlock it, and sell it on ebay for 500 :D I think I will save my upgrade though for the next killer device and just buy it, its almost not worth it to go trhough warranty.
[Tilt, TyTN II, MDA Vario III General] j101399j:
[[edit]]

Sorry post was off topic; and I found my answer. If YOU replace the LCD screen, the warranty is voided and they have way of finding out. If you have it replaced, ask the place doing the work, so if the warranty is declined, they pay for the new phone.
[Tilt, TyTN II, MDA Vario III General] khaytsus:
So let me get this straight.. You keep getting exchanges, then immediately break the USB port? Wow.
[Tilt, TyTN II, MDA Vario III General] egk-69:
HAAAAAA!!!, sO I finally have my FUZE!!!, im so F*cking happy i read this sometime ago!

So It was time for my 3rd exchange and the rep tolme everything like always and then he tell me "do you have any questions?" (since he didnt told me i can change models, i decided to ask) So, i told her:

"by anychance do you think you can offer me other cellphone model, since this model have give me so many problems?"

I was scared, and she answer, "ok let me check"...., "yes , i have this 3 models..." Ohh i was so happy!, hehehe i selected the FUZE!!! :D

BTW: you guys said they send refurbished ones, the one i recieved was on the Original ATT Fuze Box, sealed, the phone and every accesory was sealed, and the instrutions and cd are sealed, this Sh!t looks like new!, yours were like that also!!?? :D
[Tilt, TyTN II, MDA Vario III General] pazookie:
first off im amazed at your grammar/english for the fact that you must live in the USA if you have att..and second yes it looks new but its not..its a refurbished device in retail packaging..its just standard procedure to package a refurb in new packaging..and theres really no other way they could do it because people dont send back accessories and boxes..and that stuff is like nothing to them because its all oem junk so yah..this also has been saqid fifty million times already and answered...just read a little before posting :)
[Tilt, TyTN II, MDA Vario III General] egk-69:
Actually I kinda knew it was a refurb. but i just want to hear it againg (actually read it)

Anyways, yeah i know my english its, eehhh, very bad, you dont want to hear me talking english, hehehe, my 1st language its Spanish, i live in PR.

And also (i really really think this havent been ask here at least not in this topic) i have to send them back the complete "HTC TILT" that means, phone ,batt, and every accesorie, right?, what do i do? just throw it on the box?, cause they usually send you a envelope were you put the phone and that inside the box, but i dont think they include that envelope this time...?

THANKS 4 ur time Pazookie!!

:D
[Tilt, TyTN II, MDA Vario III General] pazookie:
wow thanks for taking my comment so well..sorry i can easily come off as a jerk because i often get on people about continuing to ask the same ?s on my threads..anyways i woulda thought you were chinese because thats how most people overseas talk on the net its quite amusing..but you shouldnt have to send the whole tilt back just the device and no removeable parts..if they ask for me then you need to call att..and yes it isnt like a normal warranty replacement box with the envelope.i just wrapped my tilt in printer paper and cushioned it with newpsaper...
[Tilt, TyTN II, MDA Vario III General] khaytsus:
I suppose this is a bit like the pot calling the kettle black, but I've never given ATT, Cingular, or Bellsouth Mobility a replacement phone back. They ask, but then never follow up on it. The first time it was out of laziness, but other replacements they asked at first, but never asked again, so I just never have.

So I wouldn't sell the Tilt today, but you might hang onto it for a while to see if they really want it back or not.
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
well I just called today, made up some BS that my phone was having problems with the USB port and such. The lady told me they still have tilts in circulation to send out as replacements for other tilts. So i dunno if thats all BS or what. any thoughts?
[Tilt, TyTN II, MDA Vario III General] egk-69:
mmm, well i dont know, they sure told me (all the 4 times) that if I dont send the "problem" phone back they will bill me 450 or something around that :(, hahhahaha i dont know, that doesnt sounds so good, LOL!
[Tilt, TyTN II, MDA Vario III General] Mikeysax:
Yes, I'm in Puerto Rico also and I tried to get an upgrade to an Att fuze. I have a tilt and told customer service I have a messed up USB port and they said they'll send me a new tilt and if I don't send the damaged one back, that they will bill me $350 dollars. They sometimes get nasty and rude at the store but, I think this depends on who attends you at the att store. I've heard all type of different BS from these guys every time I go to ATT it's always a different story.

Thanks Guys. Best wishes.

Mikey
[Tilt, TyTN II, MDA Vario III General] Sirgatory:
just so everyone knows, this exchange upgrade works, i just did it.. Follow these instructions:

1.(TILT #1) buy refurb tilt online(discontinued, cannot be done anymore)

2. Phone must be under warranty still. You have a 90 day warranty from the day you buy it.

3.(TILT #2) wait a few days after you recieve the first tilt, then call warranty and say it has a software or screen defect(do not talk about physical damage, it will get you nowhere and they will hang up) if you want to shorten the process, tell them you've already tried both a software hard reset and a hardware hard reset, and explain the steps to each method. this way they don't have to ask later. in the end, you'll get them to send you a new refurb tilt.

4.(TILT #3) wait 1-5 days for new tilt. repeat step 3 except do not wait at all. call them an hour after you open the new refurb.

6. So now you've had or have 3 tilts. 3 REFURBISHED tilts. Stress this the 3rd time you call. example: "unfortunately this is now my 3rd tilt that ive had problems with" or "I cant believe i've had problems with all 3 of these phones, haha" BE EXTRA NICE, DO NOT SAY IT IN A DISRESPECTFUL MANNER.

7. during the 3rd call they should offer you a "Courtesy Exchange" they should offer the Fuze or the Bold. If they do not, ask about the P4600, and that should do it. Congratulations. You've got yourself a new device.

*REMEMBER TO BE EXTREMELY RESPECTFUL EACH AND EVERY TIME YOU CALL THE WARRANTY DEPT. THIS IS A "COURTESY" EXCHANGE AND THEY WILL NOT OFFER IT AT ALL IF THEY FEEL YOU HAVEN'T BEEN COOPERATIVE.

**DO NOT ASK ABOUT THE COURTESY EXCHANGE WHATSOEVER, THEY WILL NOT OFFER IT IF THEY SEE THAT YOU KNOW ABOUT IT.

See ya in the raph section :)
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
heres a question. I saw it asked before but didnt see anyone answer it. If I do a warranty exchange, do I need to convert my phone back to normal ROM? what about HARD SPL?
[Tilt, TyTN II, MDA Vario III General] Sirgatory:
all of the phone must have stock SPL, Radio, Rom that it came with or there is a high chance they will fail your warranty.
[Tilt, TyTN II, MDA Vario III General] myteematt:
Follow-up

So if my phone is a refurb but older than 90 days and has the insurance which has $175 deductible than cant I basically get a new Fuze for $175 by following the same steps? Thanks in advance for any response.
[Tilt, TyTN II, MDA Vario III General] pazookie:
I would think twice about that just as other posters stated you WILL get charged $350 for not returning your device

NEVER state that you have a problem with the usb port.. that uis considered physical damage and will result in out of warranty charges

getting an in warranty device change is only a policy of warranty terms not insurance and if for some odd reason you talked them into it you would have to fork out the deductible 3 times which would be more than a brand new no contract fuze
[Tilt, TyTN II, MDA Vario III General] myteematt:
Replacement

But after the first insurance exchange they will replace for free for first 90 days just like if you buy a refurb from the start. If done 3 times because of say defective replacements which isn't that unlikely then I will get an upgrade hopefully. I will only pay once $175 for the first one.
[Tilt, TyTN II, MDA Vario III General] egk-69:
well, that might work, after all, its basically the same, excluding that you got it from the insurance. I think that if it haves waranty it should work, but how knows, cause maybe the ones that are supposed to change it to you its the insurance and not exactly the same warranty department!?

I dont know, but it might work...
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
did you revert back to original ROM/RADIO ? or did you just send it back with hyperdragon left on it? or even change it back to stock ROM and just leave the HardSPL on it?
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
damn, i dont wanna change back lol...it would so much easier to just send it back as is.

I have read some cases where the phones people have received in the mail already have hardspl or other roms installed on the phones. so what would people do in that case? just state that the phone came that way?
[Tilt, TyTN II, MDA Vario III General] denco7:
The bottom line is, that altering your phone in any way, physically or software wise, voids the warranty period. And if they find you flashed a new rom, Spl, unapproved firmware, voids the warranty, period. And if they have already sent you a refurb, they will bill your account for it upon inspection of your returned phone.

That being said, AT$T, HTC, like any big company, has it's variety of employees and depending on which one you get to handle your phone upon return, I suppose, depends how much you can get away with. If you get Robert ( it's not Bob, it's Robert, please ) the guy who is bucking for shift manager and prides himself on a thorough inspection of each and every phone, you are sunk. But if you get Bubba, who is just in there to put in his eight hours and make enough money for his next six pack, he'll grab your phone check it in as having been returned and that is the last you'll hear of it, as he throws it into the " for parts " pile.

So if you want to take the chance, good gambling, and here's hoping Bubba handles your phone and not Robert.
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
you think doing this to your phone should take care of all the worries? http://xdaforums.com/showthread.php?t=335568
[Tilt, TyTN II, MDA Vario III General] denco7:
That will do do it, that is the exact thread I was going to refer you to.

They can only tell where you are, not where you've been.
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
warranty exchange number 1 coming in a few days. I will let ya know the outcome
[Tilt, TyTN II, MDA Vario III General] parleyp:
I had to exchange my tilt 10 days ago...had a bad usb port. I was able to put it completely back to stock via the micro sd card including spl. I took it into the service center, and they exchanged it on the spot for another tilt. No offer of any other device -- because this was only my second exchange..in a year. Last time was also for the usb port...not charging. This time, it charged but stopped allowing data connections even at the boot screen.
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
do you remember your bootloader screen, and what it said? version, rom and everything?
[Tilt, TyTN II, MDA Vario III General] DHSoccer4:
gettin the Fuze full kit tomorrow!! $@#! ya!!!
[Tilt, TyTN II, MDA Vario III General] wutitizshorty:
???

for the people who say they've been doing this forever...do they change your device more than once?

i think someone said they went from 8125-8525-8925 n so on

i thought it was a one time device upgrade
[Tilt, TyTN II, MDA Vario III General] Roflcopterrr:
ok so I just got off the phone with a rep and i'm sending in my first tilt... I asked if they would replace it with a better phone and they told me "device exchanges are for the same device only." I'm gonna do it another time after this and hopefully get a refurb fuze..?
[Tilt, TyTN II, MDA Vario III General] Roflcopterrr:
abbbbbbbbbbbbbbba
[Tilt, TyTN II, MDA Vario III General] macaraballojr:
I see its been a while since anyone posted in this thread and I just wanted to know if any of you people out there have had any luck in getting a fuze as a replacement for the tilt yet? If not do any of you think enought time has passed where ATT shouldn't have any more tilts in stock?
[Tilt, TyTN II, MDA Vario III General] muffinman123987:
WOOOO gettin my fuze tomorrow.

I'm pretty sure now they're only offering fuzes as a replacement. My tilt wouldn't read my sim card anymore and this is the first time i've had to call them and had an issue that i'd need a replacement phone and they said they don't have any tilts so they're sending me a fuze and it should be arriving tomorrow.

So most of you that have a warranty/insurance if something's wrong with your tilt you will probably be getting a fuze back even if it's your first problem.
[Tilt, TyTN II, MDA Vario III General] mycell:
How did you get them to agree to that? My wife's tilt gave out on her a couple of weeks ago and when we took into the service center they told us that the phones could only be exchange for another tilt. Which they happen to have in the back. I wish they would have given her the Fuze since that is the phone that she wants.
[Tilt, TyTN II, MDA Vario III General] -haze-:
I have until the end of June until my warranty runs out on my replacement Tilt. I'm gonna have to bring it back to the service center by then and get my Fuze. Then I'll have that until the Touch Pro 2 hits ATT and that Fuze will go on ebay.
[Tilt, TyTN II, MDA Vario III General] muffinman123987:
I'm not sure. I think they didn't have anymore tilts because they've stopped making them. Where do you live? Just tell them you've had a lot of trouble with your tilt before. Say things like I lose service a lot and I've had problems when I text. Say the keyboard gets messed up. Then if you convince them and say it's annoying to keep hard resetting the phone they might give you a fuze. I'm not really sure how I got it. I'm 14 and my dad was the one who talked to them on the phone. If you do manage to get a fuze as a replacement make sure to go back to the stock rom and spl.
[Tilt, TyTN II, MDA Vario III General] macaraballojr:
yAy!!!!!

I made my call to att on thurs day and my Fuze just came in. I told them I was haveing a problem with the alignment of the screen and that it constantly happenes. This was my third call this yr.

:D:D:D:D:D:D:D:D:D:D:D:D:D

So just wanted to say good bye to the Kaiser sec. and hello rapheal!!!!
[Tilt, TyTN II, MDA Vario III General] fone_fanatic:
I just got off the phone with att warranty department. Everything was going fine, he asked for the imei, status of the felt water thingy, made sure that all the battery pins are straight and not corroded, the usb pins aren't broken and then he asked me if there are any scratches.. I told him there was one very small one on the bottom corner and he went on to say that my warranty is void cuz of that!

I notified him that i've sent in devices in worse condition and never incurred a charge, and told him i'm willing to take the risk as long as their gonna send me a new phone. Then he notified me that he'd send me a tilt... didn't give me an option for any other device. so i just told him i'll go to the service center where i'll get it changed on the spot.

Now for a question (i haven't finished reading through the entire thread) but have people gotten upgrades from the device support center or do they only carry refurbs there?

I'm going to call back now and hopefully get another person thats not as uptight as the previous rep.
[Tilt, TyTN II, MDA Vario III General] McGeezy:
Tilt exhcnaged for Tilt

Well I called ATT today for a warranty exchange because my GPS quit picking up signal. I had one month left on my warranty. After they xferred me to Telenav support and I THOROUGHLY explained that Im not using Telenav and that I'm using Tomtom and Google Maps I finally got to the warranty department. The guy was cool and let me know he's shipping out a HTC 8925 replacement for me :/

Guess their not out of Tilts yet :(
[Tilt, TyTN II, MDA Vario III General] wutitizshorty:
what is the policy on them sending out replacement battery doors/cover?
[Tilt, TyTN II, MDA Vario III General] neggie:
just got my replacment to see if i can actully get one i did and i think other than the nice screen the phone sucks ive done everything from removing bloat ware new rom ext and the thing still laggy and sluggish im gonna stick with my tilt and rtn the fuze
[Tilt, TyTN II, MDA Vario III General] jug6ernaut:
hehe.....i say hardware keys can always be "unresponsive" lol....
[Tilt, TyTN II, MDA Vario III General] hipertec:
Did you have to pay extra for the phone upgrade or was it an exchange? Also was the Bold new?
[Tilt, TyTN II, MDA Vario III General] pazookie:
so when getting an upgraded/different device after many exchanges does the new device (given it being new and not a refurb) does it carry a full year warranty?
[Tilt, TyTN II, MDA Vario III General] dtech252:
Replacement phones do not extend your orig. warranty time period, However if you exchange say at 363 days

each

replacement carries a 90 day warranty for the device.
[Tilt, TyTN II, MDA Vario III General] shadowline:
I once hooked a Tilt up to a car battery just to get a new warranty exchange. :o

Took it in store and they asked me why it was soo hot and why it wouldn't turn on... Replaced it on site with no problems though. Would have loved to have had the fuze out when I did that as my warranty just ran out.
[Tilt, TyTN II, MDA Vario III General] Kraize:
I'm planning on doing that to my tilt. (Since I'm a poor 16 year old that needs to pay for his fuze :(). Any suggestions? I'm still on my first tilt. My warrenty expires feb 09. Should i start exchanging now? I mean it has been pissing me off. the d-pad just dies sometimes. It was fixed for a while, now it's retarded.

EDIT: Wdf? I called at&t to exchange my tilt. Some idiot said my warranty on my tilt expired on 4/08 when i bought it in 2/08. I was like wtf? are you serious? I was like can i talk to your manager. He was like brb and said i have a 1 year warranty. I mean come on now...how stupid are reps these days...
[Tilt, TyTN II, MDA Vario III General] pazookie:
ve just always pulled the plug on a flash which throws andlocks it in bootloader and that works but the car battery or 1 in the microwave works too
[Tilt, TyTN II, MDA Vario III General] Kraize:
Are you serious? I'd be too scared to fry it with a car battery or to put it in the microwave and let my precious microwave catch on fire :P
[Tilt, TyTN II, MDA Vario III General] pazookie:
lol thats hilarious..havent doen the microwave myself but i read about it by one of the main posters on here..alltheway or k8nds or someone
[Tilt, TyTN II, MDA Vario III General] pazookie:
well ive devided to just buy a fuze for the sole purpose of the warranty and the fact i could sell my tilt and make up for most the money but i think im going to try to trade it for an n95 or my wife..she still is using a nokia 6682 (we both got smartphones 2 years ago when we signed a new contract with cingular..i had the cingular 2125 which i ended up trading my paintball gun for a mobile sda just to swap out the mainbaords because the sda had wifi and 2125 didnt and then selling the wifi-less sda for $100)
[Tilt, TyTN II, MDA Vario III General] unk3:
when you say "warranty" are you talking about the HTC or AT&T warranty?