yashsingh1/xdaforums huggingface dataset:
[Touch HD General] jamief00:
I think its fairly safe to say that the delay is NOT due to network testing - either O2 are waiting for the exclusivity deal with Orange to run out so they can sell the phone directly, or they don't want mobiles.co.uk to sell the phone. Whatever the reason, I don't think you'll see the HD on O2 before January. I cancelled my order and went with the iPhone (also, having used the HD in-store for about 30 minutes, I didn't like it).
[Touch HD General] smurkej:
I'll run around the middle of Leicester stark bollock naked on New Years EVE if the HD comes out on o2 networks in 2008.

network testing they are NOT. Delaying for other reasons? Indeed.

Do mobiles know why this is? Probably. Do they care? Nope.
[Touch HD General] Ben_Mobiles.co.uk:
In order,

1) I wouldn't advise that, but it should certainly make the papers - it's "Mobiles.co.uk" and "Ben Godber" :D

2) Network testing they are, I know there's a fair amount of theorising going on about other possibilities but honestly, 100% I cannot sell you a Touch HD because O2 haven't approved it for their network yet. If it weren't so easily faked I'd paste a screenshot of the CPW approvals list here - trust me, "Touch HD", "O2": "In Testing"

3) Do I know 'the truth'? I do. The handset is in testing.

4) Do I care? Well, is this my 35th or 40th posting on this forum? Have I shared my email address, my name, even my phone number, everything? Have I replied to about 40 or 50 emails as well?

I wish I could be the bearer of good news, but I have no update I'm afraid. Rest assured that I have chased this with Carphone, as I do every day.

Thanks,

Ben
[Touch HD General] Ben_Mobiles.co.uk:
Can I be this patronising?
[Touch HD General] Mark One:
Yes you MAY....
[Touch HD General] Doctor O:
Poor Ben

All these attacks holding him PERSONALLY responsible for these issues.

Its a fact that businesses usually "over promise & under deliver". This includes o2.

I know how annoying it is to have the goalposts changed, and this is obviously what o2 are doing. Ben is trying to be helpful, but he can only promise what he has been told by o2.

It just makes me laugh how people think that one phonecall from CPW to o2 will resolve this issue... it wont.
[Touch HD General] Killian12321:
Ha! I love it! :)

I have to agree that we can hardly hold Ben responsible and atleast he's trying to keep us updated. I for one appreciate the time he's taking out of his schedule to update us whilst also defend himself from the likes of those who love pointing the finger.

lol I'm still laughing at the quoted post! :D
[Touch HD General] Gulioth:
LMAO Ben, hilarious!!

In all seriousness, ease off mobiles.co.uk & the guy. They are a supplier reliant on another supplier, their hands are tied contractually. Re-direct your heat @ O2, don't shoot the messenger.

How many of you complain when you don't get any communication? At least he is posting regularly even if it's not the news that we hope for.

Enough said.
[Touch HD General] faron.hadfield-jones:
I agree, we can't hold it against Ben and I think its great he's joined the forum and update us.

As for network testing, I think this will continue and conclude when orange exclusivity deal ends :(

So as I said, I am going to sit tight, continue with my o2 simplicity deal until the phone comes available. If its available before Christmas - bonus :)
[Touch HD General] smurkej:
Just a word of advice for any of you potential mobiles.co.uk customers - it is worth changing your order from the HD to an IN STOCK phone and seeing if you even clear their credit check to start with.

I changed my order to the xperia x1 and I would have had to pay £150 deposit- **** that haha, I pay less of a deposit on a 2 grand car LOL!

Anyway, at least that's that out the way, I cancelled my order with mobiles.co.uk and won't be using them anymore, **** beyond belief. I was supposed to get an email "within 10 minutes" of changing the order - 1 hour passed by, **** all. ****ing joke company, they have no compassion whatsoever for their customers and they only have £££'s in their eyes imho.

Stay the **** away.

I'll be seeking alternative avenues for my xperia now, possibly directly o2 as I am an existing payg and broadband customer.

I'll pick it up from the o2 store tomoz - **** this internet ordering ****e. :D
[Touch HD General] ihateliarers:
Well happy days i got e-mail 2day and will receive my hd 2morrow.

Take my advice and order it through mobilephonesdirect they are not a

mickey mouse company like (no)mobiles.co.uk.
[Touch HD General] dom_mitchell1:
I emailed mobilesphonesdirect.co.uk as I noticed my order was set to "pending stock". Emailed back within 15 minutes informing me that soock is coming in daily but only in dribs and drabs and they have to clear the backlog of orders they've already got. I ordered on Saturday.

I should hopefully have it by the weekend however.
[Touch HD General] ihateliarers:
yes keep e-mailing them thats what i had to do.

they said i would have mine by friday when i ordered on wednesday

but it then became monday or tuesday,but i e-mail on saturday and 2day

so :) i get 2 morrow.
[Touch HD General] sparky steve:
had mine on order since 20th Nov

showed in stock and on next day delivery !!!!!

and still not got it or any sign of it turning up :mad:

is this customer service at its worst or wot ?????
[Touch HD General] fowler002:
don't expect it this side of christmas, or new years by the way things are going.

if you want it on any network other than orange, then it seems its £130 18month/£190 12month for the phone on combi 35(t-mobile) from expansys(if they have stock left that is) or on vodaphone from mobilephones direct. on o2 you need to get it sim free or be the lucky 1 that slipped through the net from e2save.
[Touch HD General] smurkej:
i'm interested in the voda web n walk 35 deal for this phone and worked out it will be cheaper than the 25 tarriff from nomobiles...

Let us know when you guys get yours :) I might place my order tommorow but will speak to CS to see if they are in stock first.

what's voda like as a network? coverage and support etc.? never used them before..
[Touch HD General] dannyencasa:
I'm getting mine tomorrow...

Email from mobilephonesdirect.co.uk confirming despatch received today..

:D
[Touch HD General] mwitha:
Which deal is that? because im also considering going with mobilesdirect. Thanks!
[Touch HD General] smurkej:
http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p3185.aspx

I ordered last night, received an email confirming my order shortly after. Hopefully I'll pass the credit check and then the phone should soon be in my hands - my preciousssss :D

it's the 3rd deal down talker + mobile web.
[Touch HD General] sonypc100:
You might want to look at the just announced N97 device, which might be in the shops before the HD!
[Touch HD General] dom_mitchell1:
The N97 is a hoax. See here: http://discussion.forum.nokia.com/forum/showthread.php?t=90920

--Edit--

Appologies sonypc; just done a bit mre research. When you said just announced; you really did mean within the hour announced!

http://www.pocket-lint.co.uk/news/news.phtml/19627/20651/photo-gallery-nokia-n97-flagship.phtml
[Touch HD General] Mark One:
I'm so hacked off that we've been so brazenly duped here. Ben, I'm not pointing a finger directly at you as it seems O2 or CPW are the puppetmasters here.

But I've been waiting a month now for a product that I (pre) ordered from your website under the illusion that my phone would be with me in a couple of days -understandable as your site clearly stated that you were expecting delivery on 07th.

It would be foolish to expect anything this side of xmas now as O2 are obviously stalling to comply with the Orange exclusive.

All in all total BS, clearly mis-selling and shouldn't be allowed. But that's the mobile industry for you.
[Touch HD General] dannyencasa:
I got my beloved HD at last!!!!! From mobilephonesdirect.co.uk:D:D

Thats it nomobiles.co.uk is cancelled!!!:mad:
[Touch HD General] dom_mitchell1:
When did you order your through mobilephonesdirect.co.uk? Just trying to work out how far behind you i nthe queue I'm likley to be. I ordered at 10.30 on Saturday morning. Status still 'pending stock'.
[Touch HD General] Paul.Ferrari:
Well I ordered mine on Thursday at around mid day and it's still showing as Pending Stock if that helps at all.
[Touch HD General] dannyencasa:
I've ordered it on last Wednesday afternoon, on that same afternoon they've requested identification documents and on the Friday I sent the docs. It was despatched yesterday.
[Touch HD General] dom_mitchell1:
I've had no request for docs yet.

Does anyone know if they do thsi to everyone? Or wil lthe fact that I've lived at this address fro 16 years mean I'm probably ok? Hoping to have this phone by the end of the week. I've only been waiting a month!
[Touch HD General] Paul.Ferrari:
They haven't asked me for Identification Documents ... I wonder if that's good or bad ?

EDIT : Sorry dom_mitchell1 I posted at the same time as you with exactly the same point - I've been at my address for 10 years so I assumed that was why.
[Touch HD General] dannyencasa:
guess they've asked me as I have been at my address for over 4 years
[Touch HD General] smurkej:
pending stock :/

anyway, what are your first impressions - had much of a play with it yet?
[Touch HD General] Mark One:
Its ****ing fantastic alright - now can those of you that have got your HD's or have jumped ship please find yourselves a new thread and leave this for those of us still being dragged along by nomobiles to suffer for it here.

Thankyou. ;)
[Touch HD General] Sillysod:
One moment I'm in a 20 minute phone queue...
[Touch HD General] smurkej:
i just got far cry 2 and fallout 3 in teh post - something to keep my mind off the hd till vodafone (hopefully) sent it me quickly!!!!!

I'm giving up my £5 a month o2 bb discount for this phone!! :eek::)
[Touch HD General] Sillysod:
Order cancelled :D also my friend has.

Benny boy, at least I fulfil my use in the world

Psst, can I be so rude?
[Touch HD General] smurkej:
Dear God don't tell me mobilephonesdirect are just as bad - I rang up and the robot on the other end said "thank you for calling "0-8-4-5 -4-7-0- 4-0-0-0, we are unable to take your call at present"

LOLLERSKATES :D

Can't a company of a mid range size get their phone system to say the name of the company rather than their phone number when u ring up "? Shocking.:eek:
[Touch HD General] Paul.Ferrari:
I've often had to call 5 or 6 times before I actaully get through to somebody - I think it's down to them being an Internet Based provider rather than a Call Centre type provider.

EDIT : Just sent a message to MobilePhonesDirect.co.uk asking about an estimated delivery date and they have replied ...
[Touch HD General] smurkej:
yep "5 day wait" to get them in stock...

out of curiousity, has anyone who has ordered from mobilephonesdirect had any problems with credit checks.

I wonder if anyone has failed the nomobiles one but passed the direct one?
[Touch HD General] Ben_Mobiles.co.uk:
Play.com Monday Madness? Saints Row 2 and Far Cry 2 myself :)

Hopefully you all know my position on making promises I can't control the outcome of, and I know you've been given various dates before that haven't turned out to be accurate - but for those of you still hanging on for an O2 Touch HD I'm quietly confident that we'll have them in the post on Friday.

Stay tuned.
[Touch HD General] smurkej:
on the tarriff i would have wanted (25 pm) £100 for handset I would have to pay £250 for the handset instead (£150 deposit required)... far too expensive, real shame since I would have preferred to stay with o2.
[Touch HD General] smurkej:
if you don't mind telling us - what makes you quietly confident this friday?
[Touch HD General] sheppo55:
Just got email from ben because iv decided to wait as i want it on O2 rather then any other network

Well we will see on friday maybe it another put off but who knows id rather wait and get the best deal and the network i want.
[Touch HD General] sonypc100:
I very much doubt its another put off, not after everything that Ben has endured on this thread.

I expect he is expecting Friday to be the case and I expect he is more than quitely confident otherwise he would not put his neck on the line for more abuse from people on here if he doesnt deliver.

But again, its out of Bens hands and in the land of mobiles, Friday is a long way away...
[Touch HD General] Ben_Mobiles.co.uk:
Updates I've been given by the people involved, that although I can't pass on in full give me hope that we'll have all this sorted out sooner rather than later.

In truth we're still in the same place - O2 approval is TBC and then we can ship, however it seems things are slowly moving forward.

Thanks

Ben
[Touch HD General] Gulioth:
Looks slightly more promising...

Won't get hopes up just yet though - will wait with baited breath!! :eek:
[Touch HD General] sonypc100:
Ben - pls answer this...

Presuming you get the go ahead this week from o2.... Do you have actual phyiscal stock to start sending out? If so is this just enough to cover exisiting pre orders or will your stock cover fresh orders that come in this week?

thanks
[Touch HD General] ScarySquirrel:
Woohoo, I hope they do start shipping Friday :)
[Touch HD General] Ben_Mobiles.co.uk:
Providing stock is delivered as per HTC's promises and testing goes to plan, Friday is when the planets align and orders can be despatched. And don't worry, all orders are dealt with on a first-in-first-out basis so you guys are top of the queue - ahead of Orange, ahead of more recent orders.

Ben
[Touch HD General] Sillysod:
My phone is on its way...

Initially £50 cheaper than noMobiles.co.uk (Free, £30 over 18 months rather than £50 phone)

Service: 400 cross-network mins, unlimited texts or unlimited orange to orange calls

BUT they also have the phone... and mine was dispatched the same day (Today) :D!

Cheers Ben for the encouragement, sincerely

With love

http://www.buymobilephones.net/mobile-phones/merchant-4-85-7327-Phones.ihtml

Also £20 off that with Quidco
[Touch HD General] Ben_Mobiles.co.uk:
Glad to see you got something sorted in the end, Buymobilephones (AKA A1 Comms) are a good bunch and have some good Orange deals.
[Touch HD General] sonypc100:
Thanks Ben, so as it stands you dont have stock and are awaiting delivery?
[Touch HD General] tommyturnip:
Are they CPW too :)
[Touch HD General] Sillysod:
They have phones ;)
[Touch HD General] sonypc100:
are buymobilephones selling orange branded stock?
[Touch HD General] xb00t:
Well I just ordered my Blackstone from BuyMobilePhones.co.uk so lets see how long it takes them to deliver. :)
[Touch HD General] tboy2000:
If you went for the 24month contract that is a total of £630. You do realise it was cheaper to go for the £35 18month contract don't you? A total of £546.
[Touch HD General] dannyencasa:
Sorry I meant the £35 contract is what I went for...

I've just ordered mine (O2 600 at £35, 600mins+unlimited text+free HD, from Mobiles.co.uk), I am hoping that I can change my free bolt-on for unlimited data bolt-on.... Otherwise I'll cancel...

I'll keep you posted...
[Touch HD General] dom_mitchell1:
Just put my order through via Quidco. O2 600.

PAC code received from T-Mobile; now roll on the 17th November!
[Touch HD General] gadgetuk437:
Hmm, let me see....

O2 600 (24 Months) £30pm, 9 months 1/2 price, Free phone

= ((9 x £15) + (15 x £30)) / 24 months

= £585 / 24 months

= £24.38 per month

O2 600 (24 Months) £30pm, 5 months at £1.99, Free phone

= ((5 x £1.99) + (19 x £30)) / 24 months

= £579.95 / 24 months

= £24.16 per month

AS OPPOSED TO,

O2 600 (18 months) £35pm , 5 months 1/2 price, Free phone

= ((5 x £17.5) + (13 x £35)) / 18 months

= £542.50 / 18 months

= £30.14 per month

O2 600 (18 Months) £35pm, 2 months at £1.99, Free phone

= ((2 x £1.99) + (16 x £35)) / 24 months

= £563.98 / 18 months

= £31.33 per month

(haven't factored in the £40 quidco deal)

Tempting, even if I do have to shove the £7.50 web bundle on top.

Just gotta work out if I am happy to live with losing 800mb per month (o2 vs T-Mob)... hmm.
[Touch HD General] AFK_Matrix:
Sorry to say gadgetuk437 but your 18month contract amounts arn't right as you have used £30 instead of £35.

Thus they should be:

O2 600 (18 months) £35pm , 5 months 1/2 price, Free phone

= ((5 x £17.5) + (13 x £35)) / 18 months

= £542.50 / 18 months

= £30.14 per month

O2 600 (18 Months) £35pm, 2 months at £1.99, Free phone

= ((2 x £1.99) + (16 x £35)) / 24 months

= £563.98 / 18 months

= £31.33 per month

Still not bad though, just a shame that you can't exchange the texts for data.
[Touch HD General] gadgetuk437:
Thanks for the heads up on that, fixed now.

O2's FUP of 20Mb/month is worrying me tho'... that's 6.5mb/day. Just checked my T-mob usage (on a greviously war-wounded Hermes), that is running at 5 - 6 mb per day... so what will I be like on a shiny new toy that doesn't go t*ts up every few minutes!!
[Touch HD General] ez2remember:
Well, I was interested in this too and on their support pages I found you can port your number over. As soon as you receive the HD just contact the network and give them your PAC code.
[Touch HD General] Graeme:
it's done

Just ordered mine from mobiles.co.uk, £35pm on O2, 1/2 price for 5 months, through Quidco (thanks to person who mentioned them) with code for free headset. Site still shows in stock for 17th Nov.
[Touch HD General] jamief00:
I wouldn't trust the "stock expected on XX" bit on mobiles.co.uk, as it was initially expected about 2 weeks ago and has since changed.
[Touch HD General] Graeme:
I'm not pinning my life on it. On the other hand a lot of people said they would have them and didn't. Supply is obviously picking up, Orange just phoned me to tell me they were in at Woking. They couldn't match the online deal, wanted £129 for the phone on the same £35 tarif. Shame as Tom was very helpful and knowledgable unlike the 'it's windows on top of Symbian on the X1' guy I saw a couple of weeks ago.

Anyone wanting to stick with Orange should have a look at Quidco. There is a £150 cashback on any pay monthly contract until midnight. Makes a free HD through mobiles.co.uk cost about £26 per month on a £35 contract, only £2 more than the O2 option I've taken (see above).

A quick thanks to all the people who have contributed with reviews and price options etc, it has made my purchase decision seem right with little of the 'did I get the right deal' stuff.
[Touch HD General] ez2remember:
I missed out on the Quidco discount. I wonder if I should cancel my order and then re-order.

Update:

I have visited Quidco site but the £150 cashback only applies for Orange Online Shop? :confused:

http://www.quidco.com/orange/

The deal on offer for mobiles.co.uk is £40

http://www.quidco.com/mobiles-co-uk/

I'm a little confused can someone clarify buying a Orange contract through mobiles.co.uk do I still get the £150 discount?
[Touch HD General] Graeme:
I think it works on whatever offers are on the site it links to. If mobiles.co.uk have a 12 month option then you can probably have it. It does say on any monthly contract on the Quidco site.
[Touch HD General] jamief00:
The £150 cashback only works through Oranges own online shop, the £40 cashback only works through mobiles.co.uk. If you take out an Orange contract through mobiles.co.uk, you get £40.
[Touch HD General] ez2remember:
Thankssssss
[Touch HD General] SiliconS:
I just called O2's sales line to ask them about the contractual arrangement if I buy a phone from mobiles.co.uk. The helpful chap there told me that my contract would be with mobiles.co.uk (not O2) and that O2 wouldn't be able to help in any way. If I wanted to port my number from Orange over to the new O2 contract I would have to do this through mobiles.co.uk.

Given that I can't even get through to the mobiles.co.uk phone line to speak to the sales team there's no way I trust them to handle any aspect of my account with them. How are you mobiles.co.uk customers going to handle this situation? Are you not porting numbers to your new mobiles.co.uk contracts? Or am I the only person in the world to have problems with their phone number? :(
[Touch HD General] jamief00:
If the contract is with mobiles.co.uk rather than O2, it sounds like you couldn't switch the unlimited texts for the unlimited web, which makes it a no-go for me.
[Touch HD General] SiliconS:
Yeah - someone said this was the case a couple of pages ago.

It's inconvenient but even with the £7.50 extra contract cost each month the deal is still the cheapest way of getting onto O2 with the Touch HD.
[Touch HD General] jamief00:
Aye, but £42.50 is far too much for me. £35pcm was my limit.
[Touch HD General] dannyencasa:
Now this is getting really annoying and confusing...

When I spoke to Mobiles.co.uk yesterday, they said no, I cannot switch the unlimited text to unlimited data.

Now I read through this thread and most are saying that you can after a month or 3 months into the contract. Some in this thread are saying that Mobiles.co.uk allow this switch to happen or you have to do it through O2 etc, etc....

Now I hear that O2 do not manage the contracts sold by Mobiles.co.uk

Yesterday, I've made the order through Mobiles.co.uk to the O2 600 @ £35p/mth @18mths & HD for free, with the hope that I can switch the unlimited text for the unlimited data.

If I cannot do the switch, I may consider cancelling the order or changing to another deal.

I wish someone could clarify the whole situation and be 100% sure...
[Touch HD General] Rishi_Tank:
i hope o2 approval finishes before Friday otherwise im gona cry! LOL i guess a few more days wouldn't hurt its only been a month... :(
[Touch HD General] murph1:
Great, just as i'm finally avout to jump ship to vodafone because it would only cost me 40 per month with a data package.

I hope I don't get hit with the £150 deposit request or am refused credit for some reason if I do decide to stick until Friday.

Any way of finding out if this is likely to happen before then, Ben?
[Touch HD General] sonypc100:
Apparently you can just pick any instock mobile and go through the process of buying it on contract. You will then be subject to the credit check and at this point you will see if you pass or fail it. You can then not take the mobile and wait for the HD.
[Touch HD General] Rishi_Tank:
Compensation???

Ben, if we do receive our touch hd's (hopefully) this week will we be compensated for all the waiting and delays? such as giving us a free unlimited internet bolt-on? lol makes sense since because of o2 we did not receive our phones on the dates promised :)
[Touch HD General] davenash:
Hi Ben,

Surely you can at least give us some idea of the reason for what is causing all of us such a massive delay and what these updates you have had might be, which would at least go part-way to explaining the delay we've suffered and allow us to assess for ourselves the likeliness of a friday shipment?

David
[Touch HD General] ihateliarers:
well i hope you all get ur phones on friday. i got my hd today, it was well worth the wait. to bad i had to change network but thats o2 for ya.

anyway hope you all get ur phones from no mobiles.
[Touch HD General] Ben_Mobiles.co.uk:
I wouldn't recommend this, as credit check results can vary depending on the handset selected.

If you haven't been contacted then chances are you've gone through the check fine, but email me your order number (ben at mobiles) if you want to know for sure.

Ben
[Touch HD General] murph1:
Thanks Ben.

I've emailed you now with my order number, which somehow changed to two numbers and now shows only an unidentified item as pending. I just hope your system hasn't lost track of my order somehow due to the jabra drive kit being cancelled because you ran out of stock, I imagine.

Sean
[Touch HD General] sheppo55:
The additional free gift such as the drive pack there system splits it up into two orders and the drive pack is cancelled but is still valid tat what they said to me anyways.

Nathan
[Touch HD General] murph1:
Yes, but the car kit was automatically cancelled and the second order is now empty for some reason.