yashsingh1/xdaforums huggingface dataset:
[Touch HD General] crankshaft:
I've just recieved the below from mobilephonesdirect :-(

Dear sir,

As you can appreciate at this festive and very busy time of the year we are

experiencing very high demand for our products.

In particular the HTC HD as we are the only retailer in the UK offering this

handset on Vodafone, unlocked, and at such a competitive price.

Unfortunately, HTC as a company have not been able to meet the demands of

the handset and shipments to the UK have not been frequent enough to meet

the demands of the consumer.

We are working as fast as possible to clear the back log we have that has

been created as result of this issue.

We are hoping to clear all back orders by the middle of next week.

I hope this is satisfactory.
[Touch HD General] Ben_Mobiles.co.uk:
Dave,

I replied to all XDA emails I received yesterday, I'm not sure what your email address is bu if you didn't get a reply then I didn't receive your email - apologies.

If your order wasn't despatched then chances are there were some issues around card or identity verification, what I'd suggest is either drop me an email (ben at mobiles) or better yet try a PM here and I can update you, or you can call Order Processing.

Anyone who was expecting an XDA that hasn't had the despatch email, again feel free to let me know - unles you ordered after 5pm yesterday.
[Touch HD General] Rishi_Tank:
by the way has anyone called up o2 and asked for the unlimited data bolt on? Make sure u do this before putting the sim in!
[Touch HD General] DigiGuruUK:
Ordered mine at 3pm yesterday afternoon - arrived at 8:45am this morning!
[Touch HD General] Rishi_Tank:
wow this phone looks so sexy and its much lighter than i thought! One thing though...where is the bluetooth drive pack that should have come free with this?! Lol ben explain?
[Touch HD General] patp:
Tempted now.

Ben, is there £40 Quidco cashback with the Orange contracts?
[Touch HD General] ScarySquirrel:
Yes, it is £40 for ANY contract.

I have had £80 out of them recently as my GF took a new contract through them a few weeks back :)
[Touch HD General] sonypc100:
did you put the free gift code in when you placed the order and if you so on your order details was it listed next to your HD as despatched?
[Touch HD General] Rishi_Tank:
has anyone started up their HTC Touch HD with the SIM card installed? I'm really tempted to start it up but the manual says I have to charge it for 3 hours before using it :(
[Touch HD General] Rishi_Tank:
I did put in the free gift code: TOUCHHDEMAIL and the order summary even showed the bluetooth drive pack! I havn't been able to see my order details by logging into mobiles.co.uk because when I do it says that there are no past orders to display lol but i still have the email containing my order summary which includes the bluetooth drive pack.
[Touch HD General] mister_e:
ledit: lol ^^ you answered my question on coupon code, anybody got any other codes? thanks
[Touch HD General] sonypc100:
Touchhdemail
[Touch HD General] Rishi_Tank:
TOUCHHDEMAIL
[Touch HD General] ScarySquirrel:
Bugger wish I had known that code. I did have one for a bluetooth drive pack but it didn't work so I just gave up and ordered without it!
[Touch HD General] tushar1139:
I received my phone, ordered at 10:45 yesterday. I would go home and play with it later. Thanks Mobiles.co.uk and thanks to Ben for keeping us informed
[Touch HD General] Eclogue:
(I seem to have all the luck - first dispatch email , first arrival, first bolt on switch :) )

OK, just phoned o2 (rememeber to use 0800 5874715 so you don't pay for the 0870 number from a landline - http://www.saynoto0870.com/numbersearch.php)

I said I had just received the phone & SIM on a 35ukp tariff with, as I understood it, the text bolt on, hadn't opened the sim card.

Nice lady said she could switch it straight over, will take effect tomorrow, no threats, invoking of Blackberry storm etc. required :)

YMMV!
[Touch HD General] Rishi_Tank:
500 texts?????

Damn i just read the invoice and it says HTC Touch HD Black O2 £35 600m + 500 txt???????? Where did the 500 texts come from? I ordered the 600 minutes and unlimited texts tariff?? What's going on here lol anyone noticed the same?
[Touch HD General] sonypc100:
im glad someones lucky, despite bens many assurances yesterday that ALL orders would go out and that the WHOLE backlog would be cleared, guess what, ive just spoken to mobiles and mine wasnt sent out :-(
[Touch HD General] Eclogue:
It's 500 texts + the (free) unlimited texts bolt on, I think.
[Touch HD General] Shetlander:
Thats the standard tariff. The unlimited texts are a free bolt on which can be changed.
[Touch HD General] Mark One:
What is the status of your order online? Does it say DISPATCHED?

Mine does but still waiting here, again despite direct assurances that it would be with be today.

Waiting until 13.00 (since 6th Nov) for delivery before the smoke starts coming out of my ears.
[Touch HD General] sonypc100:
did you get an email saying it had been despatched? I didnt, my online order status did change to dispatched but it seems you need the email as well

so much for Bens assurances
[Touch HD General] ScarySquirrel:
Awesome, I hope I have similar luck.

Did you get the name of the lady you spoke to?
[Touch HD General] Cookie999:
Woohoo!!!!!!

Just arrived. It looks absolutely superb - well worth the wait.

:D:D:D:
[Touch HD General] mwitha:
Yay! I'm still waiting for the post pat!
[Touch HD General] Eclogue:
Sorry, didn't think to do that, my suggestion is just to phone up, be friendly but business like, and just talk as if it's just a little admin thing, that people do 100 times a day, and it's just a formality.
[Touch HD General] ScarySquirrel:
Ok nice one. Did you just ask for it to be done, or did you mention that you were told it COULD be done and so you would like it changed over as well?
[Touch HD General] Eclogue:
I just said that I'd just got the phone etc, and my number, then 'I've got the 35ukp tariff, i understand it's got the text bolt on by default, and I'd like it changed to the web bolt on please'
[Touch HD General] ScarySquirrel:
Cool, lets hope I get someone in a good mood (unlike the retentions guy I spoke to the other night to get my PAC code :))
[Touch HD General] mister_e:
Whats the process of transferring my current O2 number to new phone contract? Thanks
[Touch HD General] murph1:
A girl told me yesterday that as I'm staying with O2 they could sort out the transfer and just to call today when my new phone came. No PAC code required and it would be done within 24 hours.

Here's hoping the phone does come today and everything goes through easily.

Cancelled the mpd phone, which they said they had ready to send yesterday - what's the bets that the O2/mobiles one doesn't come today now.
[Touch HD General] Jim_Fear:
Can anyone who has theirs take it outside quickly and see what the screen is like in the sunlight? I'm just curious as I've just come across someones opinion on another site saying the screen is a complete washout in daylight!
[Touch HD General] sumi2907:
Changed to O2 web bolt on

Called on O2 custome service no (0870 241 0202) and asked to change it but the lady said that as I bought it from CPW, I dont have the O2 unlimited Web bolt on available, because they have different T&C for mobiles bought from CPW and bla bla bla... Couldn't convince her to change it...:(

Then I called on 0800 5874715, it directly connects you to a CSR and He just changed it without asking any questions and told me that it will be avialable from tomorrow....:) So use 0800 5874715 to change the bolt on...

In regards to keeping the existing O2 no to your new O2 contract -

You'll have to port the existing no to a PAYG and then transfer it back to the new contract.
[Touch HD General] ScarySquirrel:
Well I rang last night and gave my existing number (Contract from BT Genie days) and he asked what tariff I was taking as this would tell him what O2 systems it was on. I told him O2 600 and he said that it is a different system and I could transfer my number with a PAC code, which I now have.

Assuming my phone arrives today I will be calling to change the bolt on and hopefully transfer my number. I'll let you know how I get on with the O2 to O2 number transfer :)
[Touch HD General] Rishi_Tank:
Do you know how freezing cold it is outside???!!! lol im currently using my laptop to keep me warm while my HTC Touch HD charges...time is going really slowly lol
[Touch HD General] Mark One:
I wait - time passes...
[Touch HD General] Rishi_Tank:
Hey anyone who is going to buy a mobile phone from Mobiles.co.uk please click here so that i get £25 per person who orders a phone from them :D
[Touch HD General] Paul.Ferrari:
Mine has just turned up - late postal services around here !
[Touch HD General] ScarySquirrel:
Or they could go through Quidco and get £40 for themselves.
[Touch HD General] Mark One:
Ding Dong. Special delivery.

Slightly embarrassed by my excitement - opening brown box now.

Which I hope makes this my last post to this thread.

Thanks to Ben @ mobiles for his timely intervention here and to all who posted useful info.
[Touch HD General] Ben_Mobiles.co.uk:
Phew! :D

...
[Touch HD General] Mark One:
Argh - it's a Samsung Pixon!
[Touch HD General] Mark One:
Just kidding Ben ;)

Thank again for the support!
[Touch HD General] Rishi_Tank:
lol that's comedy
[Touch HD General] mwitha:
30 mins to go and nothing has arrived yet! Postman came and had no phones with him.... :(
[Touch HD General] mwitha:
wooo! it's here! That was cutting it fine... 14 mins to go! lol. Right time to ring o2...
[Touch HD General] jphayer:
wooo hoooo....

Just opened the pack and its looking just great :)
[Touch HD General] murph1:
Mine has arrived and I've changed to the web bolt on and ported my number - in the middle of which I've just realised I've lost my wallet so I'll be spending the afternoon cancelling cards.

Did anyone get the jabra freebie? Mine showed as cancelled on the website but Ben said it would still come - needless to say it didn't. Not that I'm too bothered.
[Touch HD General] mwitha:
guy on 0800 number = rude, didnt know how to port numbers and said I couldnt change bolt on.

Phoned 202 from current phone = great! ported number for me and changed the bolt on! very pleased!
[Touch HD General] tommyturnip:
Mine's just arrived - my missus is so envious, her Samsung U600 doesn't look so smart anymore. Looks like I'll have to buy another one soon for her :(
[Touch HD General] Ben_Mobiles.co.uk:
Anyone expcting but not getting the bluetooth - not sure what has happened, but am looking into it.

Best thing is to email customer.services@mobiles.co.uk and give them your order number, I'd help but a) I can't do it myself so I'd just end up forwarding them all anyway and b) day job keeps getting in the way :D
[Touch HD General] andy2111:
All,

I already have a HD and unfortunately had to pay for an unlocked one but now my girlfriend wants one too (too bad as I like to have the best phone in the house!).

So my big question now is: after all the hassles you have had should I recommend she buys from mobiles.co.uk? Their web site says thay have them in stock so can I believe this?

Also, can I check that in order to switch to the unlimited web bolt-on as mentioned in this thread she would need to pick a contract with

unlimited

texts first?

Thanks in advance
[Touch HD General] tommyturnip:
Not told the missus yet but I have ported her number to the O2 contract, I'll keep my T-mob Web n Walk thank you :)
[Touch HD General] tommyturnip:
Mobiles.co.uk sent them out as soon as they had O2 approval and stock, I'm surprised that I've got mine so soon after Mobiles got stock. I'd have no issues trusting them again.

Whilst porting the number the O2 rep said I could change the bolt-on to web and they'd complete it within 24 hours, no probs.
[Touch HD General] ScarySquirrel:
Were you porting O2 > O2?

I went home at lunch and I had a missed delivery. I went to the sorting office and the vans hadn't got back yet so he said to come back after 4pm. Fingers crossed!! The missed delivery note said I should wait until Saturday! Sod that! :)
[Touch HD General] JonB.IAm:
Got my HD from mobiles.co.uk today

And Just got off the phone with o2.

I managed to port my existing o2 number to the o2 contract that I got from mobiles.co.uk, and I managed to change the texts bolt on to the unlimited data bolt on. Sweet! I wasn't sure if either of those were possible!

Got lucky I guess!

For the record, I call the 0800 CSR number earlier, that worked great!
[Touch HD General] jamief00:
You're beginning to sound a little desperate!
[Touch HD General] DigiGuruUK:
My Touch HD turned up today and I've just got off the phone with O2 (Call 202 from your O2 phone)

They've happily moved me from the unlimited texts to the unlimited data plan (though it wont take effect until Monday)

Do double check with them regarding when it will take effect so that you dont end up with a few quids worth of data charges!
[Touch HD General] ScarySquirrel:
Is it that obvious? :D
[Touch HD General] cbh69:
For those who have taken the 5 months half price line rental option, do you know if there are any clauses relating to changing the number on the contract?

I ask this because about three years back I took a contract with e2save I think it was which was a money back by redemption type contract. I gave them my PAC number (it was an O2 > O2 transfer) to set up the deal and they didn't use it so I ended up with a new number.

I called them and explained and they said I would have to speak to O2. I spoke to O2 who changed it without a problem.

About 6 months later when I send back my first bill they said because I had changed my number I wasn't entitled to cash redemption... what was even worse they said I had to pay for the phone they had given me which was about £300.

They took the money off my credit card which I contested as I said they didn't have my permission to take the money but my CC company (Morgan Stanley at the time) wouldn't reverse the charge and there was pretty much sweet FA I could do.

I was so pissed off, especially as it was a s**t phone anyway!!!

I'm not trying to scare monger, but could anyone, namely Ben, confirm that this isn't the case with this contract?

Cheers,

Chris.
[Touch HD General] tushar1139:
This phone is fantastic. I have also managed to change from Text bolton to web bolton. I have received my drivers kit too. Thanks again to Mobiles.co.uk
[Touch HD General] chaosdefinesorder:
Just got off the phone with CS (202 from new contract SIM! Free that way, 60p per minute from my old PAYG number!!) it took a bit of time, but managed to get my number transferred from old O2 PAYG to new contract, takes effect tonite!

Also managed to get bolt on changed to data. According to the guy, Carphone (and by extension Mobiles.co.uk) were supposed to have given us the choice when ordering. Apparently they're not meant to change it, but did anyway! Told it will take effect tomorrow, but I should call to make sure first! He also said that I may never be able to change it again after that (not that I intend to!)

Summary: O2 PAYG to O2 contract number ported, no PAC needed. Bolt On also changed from unlimited texts to unlimited data!

awesome!

EDIT: just to clarify/re-emphasise, I did all this calling using the new Mobiles.co.uk SIM card!
[Touch HD General] Ben_Mobiles.co.uk:
Cashback by redemption through mobiles.co.uk isn't affected by porting a number onto the new contract.

You can quote me on that :D

Your E2Save being-forced-to-pay-for-the-phone - harsh!
[Touch HD General] Ben_Mobiles.co.uk:
Nope, it's unlimited texts only through Carphone Warehouse. I got confirmation of this a while back as it'd be a big win for us if we could sell eg the Touch HD with unlimited data.
[Touch HD General] chaosdefinesorder:
yeah that's what I thought! Just quoting what I was told! :-)
[Touch HD General] Ben_Mobiles.co.uk:
Yeah, there seems to a lot of information in call centres that has no basis in reality.
[Touch HD General] cbh69:
Cheers for clarifying that Ben.

Yeah, it left a bitter taste!!!
[Touch HD General] robbo1947:
Ben, any chance you will be doing this phone with other networks in the future - i.e. T-Mobile, as I love their Web 'n Walk ??.
[Touch HD General] Ben_Mobiles.co.uk:
Entirely up to T-Mobile, as currently it's marked as "not approved" - so not even in testing.
[Touch HD General] robbo1947:
Probably not then because of their rubbishy G1
[Touch HD General] ScarySquirrel:
I Have My Touch Hd Woohooo!!
[Touch HD General] earazi:
Hopefully mine will arrive tomorrow, guess not all of them got processed yesterday, slightly annoying that people who ordered yesterday got there's today whereas I ordered November 4th and still no phone.

Still waited long enough I guess an extra day doesn't really matter.
[Touch HD General] ScarySquirrel:
I have changed the text bolt on to web bolt on sucessfully, no hassle, through the 0800 number.

Also sorted out my number transfer which will hopefully be done in a few days :)

HURRAH!
[Touch HD General] gonadski:
Good news

Glad to hear that most people have now got theirs - ah the drama of waiting in for the postman ;)

Also glad to hear that O2 have the sense to make it (reasonably) easy to switch bolt on, and also to port back to O2 (after what is the point in telling a customer to go away, because they are already a customer :confused:)

Spare a thought for those of us who don't have theirs :) - still some MPD customers have had theirs, so progress is being made.

Ben - how's about you send a few of your spare ones over their way? - lol

Have fun with the new toys over the weekend...
[Touch HD General] mister_e:
placed my order at 13h34, called them at 17h00 , told cleared O2 check ok, just need to pass their security checks, lady said probably delivery Monday or Tuesday only :confused:

So much for, "Monday to Friday - orders placed prior to 5pm delivered next day before 1pm"
[Touch HD General] JPT_Durham:
A few enquiries?

Hi folks

If someone could help out with a few enquiries here I'd be grateful........ I've sent two emails to mobiles.co.uk and two to ben@mobiles over the past week but haven't received any form of replies -- not exactly impressive!

Anyway, here goes:

If I order the HD from mobiles.co.uk on the £35 contract, I take it I can:

a) call o2 when it arrives and switch the texts to unlimited web

b) port my t-mobile number to o2 during the same call (or set up the port)

I take it my contract will be with o2 and not mobiles?

If I switch texts to web, how many texts are included? I take it the web is limited to 200mb?

If o2 refuse to do the above, I take it I can return the phone to mobiles.co.uk and get a full refund? The SIM would not have been used at all.

If anyone could help I'd be grateful. It would be good if Ben could respond - and also get the staff at mobiles.co.uk to respond to emails!

Cheers
[Touch HD General] rafro123:
Just checked online at MPD and it says in stock for next day delivery. A ray of hope perhaps?? My order is still pending stock from the 7th Dec so here's hoping.
[Touch HD General] sonypc100:
Ive cancelled my order with mobiles, Ben had assured me and lots others that ALL orders would go out yesterday - this did not happen, I wish people wouldnt lie like this.
[Touch HD General] faron.hadfield-jones:
Have been in contact with Ben today and my order is confirmed as dispatched ;) Thanks for the info on changing web bolt on people, will be interesting to see if I have a problem when I attempt it!
[Touch HD General] sonypc100:
Hope the info is correct, I had the same info yesterday and guess what...
[Touch HD General] mouzam:
Has the o2 phone got any o2 branding on it?
[Touch HD General] sonypc100:
No, all the stock at mobiles is brand free
[Touch HD General] fowler002:
the 'free' bolt on is available on contracts with 600mins+(so 18month contract is £35/month+, 24month contract its £30/month+(tho mobiles.co.uk only seem to do the £30/month one on 24months), so you need to order any of the o2 price plans that have 600mins+(will also be unlimited text due to the unlim text bolt on).

jpt_durham if you've read this thread then all your question will be answered, no need for a seperate post asking those questions really(don't need to read all 134pages, the bolt on switch question has an answer in the post on just the last few pages).

I'm seriously tempted to press the buy button and get this phone, trying to stop myself :(
[Touch HD General] JPT_Durham:
Thanks for this but I posted the same questions as I emailed to both mobiles and ben @ mobiles (on Wednesday but no reply).

It isn't clear if you switch to unlimited web what happens to the inclusive texts. Do you get 1000 as per the £35 contract?

O2 don't seem to want to talk about what happens if you buy from mobiles.co.uk so that's why I posted some questions on here (most of which haven't been answered on this thread). I don't want to buy something and then find it useless as O2 won't change the contract.
[Touch HD General] Doctor O:
When I spoke to O2 CS earlier, they confirmed that I would get 600 minutes, 1000 texts and the web bolt on if I called them and changed it from texts to data.

I even mentioned that I would be getting it from a CPW affiliate store.

Hope this helps :)
[Touch HD General] JPT_Durham:
Cheers :)

Just need to work on O2 and get their alleged 200mb limit upped!
[Touch HD General] fowler002:
might want to check your facts there, its 1000texts if you buy from o2 website but only 500texts if you buy from anywhere else(even o2 store).

jpt actually the what happens to the texts question has been answered(not just by doctor o), plus its common sense really(the unlim text is a bolt on, take the bolt on off and you're left with the orignal text allowance as per the price plan).
[Touch HD General] JPT_Durham:
Thanks again. But -- it seems to me that very few companies use common sense when contracts are involved. Hence me posting sensible questions on here.

Mobiles.co.uk don't appear to answer emails, there is contradictory information posted on here by a variety of users, it is very difficult to work out what texts are included (some say 1000, you're saying 500, nothing on mobiles.co.uk website or O2's, O2 have contradictory information in their terms and conditions about data allowances etc etc etc).

I'm very suspicious of mobile companies -- I'm just off contract with t-mobile (now on their solo tariff with web and walk). They promised me "unlimited texts" - only for my bill to arrive for them to have given me 150 and charged me for the additional 350 I'd used that month. It took me several phone calls to get them refunded.
[Touch HD General] robbo1947:
Anybody else noticed mobilesdirect prices have suddenly gone through the roof - no more free handsets for anything less than £55 per month.

http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p3185.aspx

Obviously the rush they had made them realise they were doing too cheap.

I think anyone considering buying from mobiles.co.uk should buy quick because they might just up their prices with the demand they have had on the Touch HD.
[Touch HD General] Rishi_Tank:
hey i just emailed customer services for mobiles.co.uk regarding the missing drive pack and they replied to me with this:

Dear Customer,

Thank you for your email regarding your order.

We have received it and allocated it ticket number 531779 within our

system. Please quote either this number or your order number if you

need to get in touch with us in relation to this query.

We aim to respond to you via email within 48 hours of receipt during

normal office hours.

Kind Regards,

--

Mobiles.co.uk Customer Services Team

http://www.mobiles.co.uk

im using the touch hd to post this :d who needs pc's when you have this phone. anyways ben what should i do now regarding this email?
[Touch HD General] digitalmetal:
I was just investigating ordering my phone and the quidco website is saying the cashback for new 02 deals is £35, i thought you guys were saying its £40, What gives?

:confused:

EDIT:

OK i just answered my own question, you need to look at the mobiles.co.uk offers not the 02 offers :)