yashsingh1/xdaforums huggingface dataset:
[Touch HD General] ScarySquirrel:
Thanks for clearing that up for me, much appreciated.

May I ask exactly what you said to get the unlimited texts changed to web? Did they make a fuss and did they only do it when you threatened to cancel?

If I called up and said "I was told I would get unlimited web instead of unlimited texts, that's the only reason I took it!" Will that work?
[Touch HD General] Shetlander:
Probably not. I explained that I was moving from vodafone because originally the phone wasnt available even through mobilephonesdirect. She asked why I hadnt gone direct to O2 and I explained that they didnt do the phone. I then said that unless I could change the texts to data I would have to go with the Blackberry storm as what would be the point of having a phone like the touch HD without data.

I found it best to be calm, polite and sincere about wanting to be an O2 customer.
[Touch HD General] ScarySquirrel:
So they originally said no to changing it?
[Touch HD General] Ben_Mobiles.co.uk:
Sorry, must have missed your post - you are entirely correct. I think I covered off why unlimited texts is a bolt-on (it's a time-limited promo offer on top of the usual 500 texts, but time-limited in the same way as Orange's waiving of the £35 connection fee I think).

Using the SIM constitutes acceptance of the phone, correct. Once used the phone cannot be returned (this is entirely compatible with both DSR and UTCCR laws, if you're into that sort of thing).
[Touch HD General] Ben_Mobiles.co.uk:
I think you said the 2 magic words - I'll leave others to figure out what they may be :)
[Touch HD General] ScarySquirrel:
Calm and polite?
[Touch HD General] dom_mitchell1:
Come on mobilephonesdirect.co.uk: please let today be the day my HD gets dispatched!

Normally I'm quite patient but waiting a month for a phone has really started to get to me. Deary me that was a tragic statement!

For all those waiting on mpd.co.uk has anyone's order status ticked over from "pending stock" yet?

Still not cancelled mobiles.co.uk yet either....
[Touch HD General] Shetlander:
Not in so many words. They never said no, just kept throwing things at me to try and justify a refusal.
[Touch HD General] Ben_Mobiles.co.uk:
Oh, no, something much more interesting to O2 than that (although yes, aways a good start :))

Something Vodafone have that O2 don't..
[Touch HD General] jamief00:
Well it sounds pretty clear to me - Mobiles.co.uk say you can't switch texts->web. O2 also say that mobiles.co.uk manage the contract. It's pretty clear that you can't change texts->web.
[Touch HD General] peggowski:
well i got through to mobiles.co.uk with a bit of a wait admittedly, however they stated that the contract for o2 was direct with o2 when i asked if it was with carphone warehouse or not.

i am going for the 24 month o2 600 with first 5 months at 1.99 as then in 18 months when the next big thing is making me want a new one i can whack the line rental down as low as i can and get a new phone on another 5 months for 1.99 deal thereby kind of making it an 18 monther if need be. or if WM7 comes out i wont want to upgrade!
[Touch HD General] SiliconS:
I did consider calling O2 again to speak to a different operator to double-check the answer I was given, but I don't have time. It'd be good if I could get through to mobiles.co.uk to see what they say, but I can't! (I'm sounding like a stuck record.)
[Touch HD General] mrpetrov:
On the unlimited data bolt-on for O2, what's O2's fair usage policy? Is it as bad as the Orange 250mb per month?

Petrov.
[Touch HD General] fowler002:
maybe 1 way of getting that record unstuck would be seeing if there are any Xperia X1 owners who got it from mobiles.co.uk, they might be able to shed the light on who the contract is with at least(if not the can/can't switch the text to web situation).
[Touch HD General] nicktids:
http://forum.o2.co.uk/viewtopic.php?t=8140&sid=a894369c37591a83b5874b71176e6f2c

http://www.o2.co.uk/termsconditions/tariffsandboltons0153

I believe unlimited if you look at the forum post The 200mb only applies to business contracts or P&G. whatever P&G stands for?
[Touch HD General] lawmcd:
I've just had a quick look through the mobiles.co.uk threads at xperian.net/forums and it appears that most people have been succesfull at switching the bolt-on from texts to web on both Carphone Warehouse and Mobiles contracts (i know they are the same company anyway).

It seems most people had to phone a few times to achieve this, or worst case scenario go through to retentions to cancel their new contracts buy hey, if it works.....

With any luck I'll be phoning o2 on the 18th to give them my pac code and ask to switch the bolt-on :)
[Touch HD General] fowler002:
what about who the contract is with(mobiles.co.uk(cpw) or o2)? reading mixed things here.
[Touch HD General] dannyencasa:
Just spoke to Mobiles.co.uk, this time I was ready with loads of questions.

One thing it was made clear is that the contracts is managed by the networks (i.e O2, etc) They are a retailer and only deal with the handsets if any problems occur.

In other words... after sale they deal with handsets only, and the contract is the responsibility of the network.

Bolt-on is again network responsibility, however, any changes to the tariff may invalidate any discounts (such as half price month rental, etc).

I feel better now (for now...)
[Touch HD General] fowler002:
that sounds a bit more promising, as long as changing bolt ons doesn't effect the 5 months 1/2 offer(tho I'm thiking of just getting the £10 auto cash back + the Quidco £40(-£5 for the fee so £35) and just be done with it).

only off putting thing now is that you can't use the Long Distance Sells act(i.e. return the phone within 7 days) if you open the envelope the sim card comes in(so can't use the phone fully to check what the reception etc is like on the network(O2 in this case), also they don't seem to offer the usual O2 14 days cooling off period.
[Touch HD General] Graeme:
Ok but with the data add on and the quidco cashback and the 5 months half price, you will be paying, over the 18 months, about £32 per month on the £35 contract. Ok so you have to lay out the money first but if you can it's one of the cheapest options.

Sorry for misleading the person earlier re the quidco £150 cashback.
[Touch HD General] SingaporeAirlines:
I spoke to a Mobiles.co.uk person today too.

She said that the unlimited texts were part of the tariff that they sell and not a bolt on. Hence, there would be no bolt-on to change as there was no bolt-on to be had in the first place.

She also said that O2 contracts are mobiles.co.uk contracts, not direct O2 contracts.

Looks like I'll be forking out £42.50 then.
[Touch HD General] SiliconS:
Nobody at mobiles.co.uk seems to know what's going on, since we're all being told different things. I wonder if they're reading this thread and laughing at us.
[Touch HD General] fowler002:
at this rate I may go either with the expansys T-Mobile deal(£35/month, £100 for the phone, no Quidco tho) or get the G1 from e2save either the £30/month, £125 phone or £35/month £40 pone + £36.50 Quidco
[Touch HD General] chaosdefinesorder:
P&G stands for Pay And Go, also known as Pay As You Go - each telco seems to have a different name for it...

I can also comfirm, being on O2 P&G myself, that 200mb is indeed the "fair usage" limit (which in itself is an unfair limit, go figure...) but I do not know about whether the contract fair usage is different. I DO know, however, that the iPhone contract "unlimited web" is actually unlimited as they released a press statement in which they basically said they were buckling under the shedload of negative feedback they got over the 200mb cap.

I can also confirm, in addition to this, that I use my mobile internet very regularly, althought admittedly only websites, never streaming media, and I have not yet gone over the 200mb in any month, so 200mb from my experience is fine. This, however, is very likely to change when I get my HD and the WiMo iPlayer client (which I believe to be soon) becomes available so I hope the contract "unlimited" (seriously, trading standards should be raping the telcos over that) is actually unlimited!

Anyway, slight rant aside - guys the best and simplest way to find out who is the manager for your bill is to wait until you actually get your first bill. If the top of the bill says Mobile.co.uk or Carphonewarehouse, then they are the bill provider and you have to go through them. If the top of the bill says O2 (with their blue with bubbles thingy) then you deal with O2 direct.
[Touch HD General] SingaporeAirlines:
For the Pay Monthly customers, the £7.50 bolt on is subject to fair use. The O2 guy I just spoke to says qualitatively that the limit is really big and you'd have to be excessive to be in breach of fair use.

So it seems as unlimited as a reasonable amount of unlimited can get.

I asked if it was 200MB - no.
[Touch HD General] SingaporeAirlines:
The cashback I've calculated on the £35pm for 18 months on O2 from mobiles.co.uk is £87.50.

So theoretically, once you get to 12 months, you can, if your needs suit it, move to a lower priced line rental.
[Touch HD General] dom_mitchell1:
That's good to hear; I had assumed my data usage was going to take a hit. I'd been looking at the PAYG bolt-ons bit of the O2 website. I currently use about 200MB on my WnW but I can see this going up with a bigger screen etc! Browsing is likely to be a much better experience, especially as I'm still only using PIE. My Vario II kept having problems with Jbed to run Opera Mini.
[Touch HD General] fowler002:
I was in town today and had a play with it in the Orange store, need more time to fiqure out if I like it or no(the few mins I had with it wasn't enough, didn't see the Touchflo apart from the home screen).

spoke to someone in the O2 store & CPW store about who the contract is with if buying from mobiles.co.uk. the O2 guy said that if you buy from CPW then the contract is with CPW and O2 wouldn't have anything to do with you, the guy in the CPW store said that they now only sell O2 Direct contracts(so the contract is with O2 and you deal with them) but he also said that you can't change the unlimited text to unlimited web(or any other bolt on if its a new contract(can only change if its upgrade). but the guy I spoke to a few weeks back told me you can change the bolt on after the 1st bill so the cycle of different answers depending on who you ask continues.

at this rate I'll prob end up getting the G1(had a play with it today as well), guy in the T-Mobile store said its £70 on the £35/month(but this deal doesn't show up on their website), e2save have this one with the phone for £39.99.
[Touch HD General] SingaporeAirlines:
I used the touchhdemail promo code:

Real time order status for order xxx at xx November xx:xx

Qty Item Cost Status

1 Jabra Bluetooth 2010 Drive Pack £0.00 Cancelled

Delivery: £0.00

Total: £0.00
[Touch HD General] Shetlander:
Could Be ;)
[Touch HD General] tambo:
Blackberry Storm !
[Touch HD General] Paul.Ferrari:
Nope - I'm still waiting too - my order is still "Pending Stock" - I'm going to give them a call this morning and see what's going on - I'll post an update here when I get it.
[Touch HD General] chaosdefinesorder:
well that's got to be the Blackberry Storm then hasn't it!

you think O2 are running scared from it?
[Touch HD General] dom_mitchell1:
Dunno why; it's a rubbish phone. So glitchy! I'd take the Bold over it any day!
[Touch HD General] ScarySquirrel:
Sorry Ben, but I have to ask (:p), any updates on stock? :D

I am quite ashamed that I am growing impatient, it is, afterall, just a phone :(

BUT I WANT IT :)
[Touch HD General] Paul.Ferrari:
Just spoken to MobilePhonesDirect.co.uk and they're waiting for the delivery to arrive .... fingers crossed !
[Touch HD General] crankshaft:
I can't even get to the my account page. Keeps timing out :(
[Touch HD General] dom_mitchell1:
Excellent news! Looks like Voda, here I come; bloody typical though that there'll be noone around to accept a delivery tomorrow though isn't it!
[Touch HD General] sonypc100:
Are we at 100 pages yet?!!
[Touch HD General] chaosdefinesorder:
We are now!
[Touch HD General] sonypc100:
Also just noticed we are at 990 posts, so thats nearly 100 pages and 1000 messages and still no HDs!
[Touch HD General] DawsonUK:
For those of you still waiting for the HD...it is worth the wiat. I had originaly ordered mine on O2, at the same time my wife had ordered the Xperia, both from mobiles.co.uk. They provided excellent delivery on the Xperia although the continual frustration of being bumped every week for the HD got to me and I went with mobilephonesdirect, who had it with me within 22 hours.

On a side issue, the Xperia came with 1 months free gadget helpline (£2.99 monthly thereafter) and free 1 months insurance (£7.99 thereafter). I had tried to use the gadget helpline, and was told that they didnt know anything about the Xperia...so I cancelled. I received no info on the insurance, other than what was on the website, and found that they had taken a payment yesterday for the monthly direct debit. I am dissappointed on the mobiles.co.uk follow on service...and poor direct communication ( it took them over a week to confirm my cancelled HD order).

I did appreciate Bens updates, but in reality all past dates have been hope, rather than fact.

BTW, I had arranged alternative insurance for £9.99, to cover both phones. I will no doubt get a reply from mobiles.co.uk in a few weeks asking why my direct debit was cancelled, when the answer is already in the inbox.
[Touch HD General] Jim_Fear:
Hi Ben, I don't know if its my phone system or yours but whenever I press 1 to speak to someone about ordering the connection clears itself (though this isn't the first time its happened when getting through to automated menus).

Is there another number I can use?
[Touch HD General] Ben_Mobiles.co.uk:
Hi there,

I will be following up on your gadget helpline issue - you should have had an excellent experia expert experience but obviously they're behind on handsets, not good.

Insurance, you should have received a welcome letter from Lifeline (Carphone's insurance arm) but in any event to cancel at any point simply use this web page. You may need your policy number though, so you might have to phone.
[Touch HD General] sonypc100:
Ben

Maybe your post highlights the issue, perhaps he got through to a "experia expert" and not a xperia expert! ;-)
[Touch HD General] Ben_Mobiles.co.uk:
If you're finding you're getting to the phone system but can't then get through to a department, try the next department - generally this means all of the guys are already on the phone and the queue's full. BT are supposed to be upping our capacity but because they're BT it's taking twice as long as promised and was done incorrectly the first time round :mad:
[Touch HD General] Meza1:
They sound like such a frustrating supplier :cool:
[Touch HD General] Shetlander:
And the winner for the 1000th post and no phone is.......
[Touch HD General] ScarySquirrel:
Who do you ring to cancel the Gadget Helpline?

I think it is a bit off that we are forced to cancel these things and we aren't given the option to just not have them off the bat, even if they are free for a month. My GF got a new contract through you guys recently and I have just realised we haven't cancelled them yet (over 14 days since she got the phone), so no doubt she will be charged around £10 next month for the insurance and the gadget thing, neither of which she needs.
[Touch HD General] Ben_Mobiles.co.uk:
I always do that - stupid name...

The stock code for the Sony Ericsson Xperia within CPW's systems? SEXPERIA.
[Touch HD General] Jim_Fear:
Sounds almost as creaky as our phone system, our server crashes and resets the queues if you so much as look at it funny :p
[Touch HD General] mwitha:
weren't we supposed to be seeing some stock today?! :D
[Touch HD General] ScarySquirrel:
Supposedly tomorrow.
[Touch HD General] Ben_Mobiles.co.uk:
Well, the stock update yesterday was "Stock expected today or tomorrow" and today it's... the same. I think I'll stand by Wednesday as originally.
[Touch HD General] mwitha:
I thought that Ben said "today or tomorrow" ... and that was yesterday
[Touch HD General] jphayer:
Received a txt from mobiles

I received a txt from mobiles that my order is accepted by O2. (First communication from mobiles since I placed my order on 13th, there was no order confirmation email, so no password, so I was unable to check status online :( )..

Just hoping stock will arrive tomorrow now :)
[Touch HD General] dom_mitchell1:
Have just received this from mobilephonesdirect.co.uk

Damn it!
[Touch HD General] Ben_Mobiles.co.uk:
Oooh, a race! :D

I think my guess that a container-full has just hit our shores and is being divvied up at HTC's distributor is probably pretty accurate.
[Touch HD General] sonypc100:
Ben

Are you expecting just enough to fill existing orders tomorrow or should you have excess available for fresh orders that come in once you change the stock status online?
[Touch HD General] Ben_Mobiles.co.uk:
I have more than enough coming in to my part of the warehouse to fulfill outstanding orders and process future ones, yeah. The ratio of stock expected to backorders is around 8:1.
[Touch HD General] Paul.Ferrari:
I assume that you emailed them to ask for an update ? Strange that when I called them I was told today .... anything to get people off the phone I assume.
[Touch HD General] dom_mitchell1:
Indeed I did, just dropped a quick line to both CS and Sales; CS still haven't replied, the quoted email came back from Sales.
[Touch HD General] mouzam:
I've emailed them 3 times but no reply from them at all. I placed the order seeing that it showed available on the website. But now when I track the order, it just says pending stock. So annoying...
[Touch HD General] Paul.Ferrari:
That's exactly why I cancelled my order with Mobiles.co.uk and moved to MobilePhonesDirect.co.uk and I wish I hadn't moved it now - they're getting the phones at exactly the same time and Ben's Customer Service has been a million times better.

EDIT : Just got a reply from MobilePhonesDirect.co.uk
[Touch HD General] mouzam:
Wow thats a good news. Now I really really hope, that we'll get our hd on thursday.
[Touch HD General] Bewdy:
yes, the " reply from MobilePhonesDirect.co.uk" is annoying, seeing as though I went with these guys specifically becuase it said they were in stock and available in just 4 days, which is well over a week ago. I got the same email today, though I got one also yesterday saying that I would get the phone this Wednesday as well, so who knows!?

But to be fair he has answered my emails quickly every time I've sent them, so far customer response has been positive.
[Touch HD General] mouzam:
I don't understand, why can't they email me back? I hope this is the right email address (webshop@mobilephonesdirect.co.uk) im using to email them.
[Touch HD General] Paul.Ferrari:
They've answered my emails within 15 to 30 minutes normally - I use the "Contact Us" web page.
[Touch HD General] fowler002:
shame the same can't be said for the rest of the mobiles.co.uk CS team tho isn't it(well not personnal experience, just what I've read in over 100pages/1000posts)? ;)

I'm still deiding what phone to get, this or the g1(also got an eye on the new n97 (but thats not due out for 6-8months yet) or the xperia(but the main issue being the reception problem)).
[Touch HD General] dom_mitchell1:
Yeah use the "Contact Us" of their website (http://www.mobilephonesdirect.co.uk/customerServices/contact.aspx). Fill out the form there and you'll get a reply within 15 minutes. Just make sure you select to send it to sales and not CS.
[Touch HD General] Jim_Fear:
Woohoo! Got mine pre-ordered today, no problems with verification and given the stock arriving tomorrow I should receive it on Thursday!

I don't know what all the fuss is about :)
[Touch HD General] Ben_Mobiles.co.uk:
Professional curiosity (seeing how I'm supposed to sell them); why isn't the iPhone in that list? I've used all of the above and really none competes, unless you want to hack about with the OS (G1) or run specific software (WM) or have QWERTY.

N97 I'd not hold my breath - Nokia may surprise me but I won't be surprised if the "Q2" launch turns into "Q4".
[Touch HD General] dom_mitchell1:
I know for me it's partially a principle thing. Without wanting to sound like a 'fan-boy' (God, how I hate that phrase!) I cannot stand the products Apple pumps out.

I think actually it might be more the Apple fans who feel they have to slag of MS (sorry M$) for everything they do rather than talk about how great Apple products are.

That's true of Apple itself though; reverse marketing. Try chatting about how great your products are and why they're better than the opposition's rather than dragging theirs through the mud.

Plus I hate how everything is so locked down with the iPhone. Don't get me wrong, I enjoy messing around with my mates' iPhones, the Physics game is brilliant and they do run nice and smoothly but it would mean having to run iTunes on my PC; iTunes for Windows is one of the worst written peices of software ever, so buggy and resource hungry. Give me WMP 11 anyday!

Despite being nice to play with, considering I don't actually own an iPhone I've had to reset them surprisingly frequently. I though it was just a WM thing to hang when you try and answer a call but no, it happened the first time I tried to answer a call on a mate's iPhone.

I like being able to hack about with my phone, flash new ROMs and generally play with it rather than playing as far as Jobs et al will allow. I've left jailbreaking out of this debate because it screws your warranty etc.

Go to Youtube, search for "The Simpsons Mapple" and you'll basically see my view of Apple. Greoning and Co have summed it up very well in that episode!

--Edit--

But we're not going to tun this thread into yet another "The iPhone sucks/WM sucks" thread!
[Touch HD General] fuzz22uk:
So just to confirm, if all goes well and the phones actually turn up tomorrow, if i order one now, i have a good chance of getting it before the end of the week?

I've been following this thread since the beginning and have decided i really want the HD on O2 (only network i get a good signal at my house). It seems mobiles.co.uk is the only way but im still cynical....
[Touch HD General] Ben_Mobiles.co.uk:
An order placed before 5pm Thursday for the Touch HD should be with you Friday, correct - but the earlier you place your order the better the chance (in case of any issues) and obviously this depends on stock arriving :)
[Touch HD General] Ben_Mobiles.co.uk:
Ah, this is my cunning plan you see.. No-one's going to read a 100-page thread to find out whether or not to shop with mobiles.co.uk, especially if I turn it into a fanboy vs fanboy thread :D

More or less what I thought I'd see, a mixture of iTunes (which I loathe too - what's wrong with drag and drop?) and the hardware/App Store lockdown (ex-UIQ user here), along with Apple's marketing. It's a funny thing because really the iPhone sells itself but you have to get over the perception of being a fashion victim to see this. Yes, it's a very shiny widget but bloody hell it's a good widget.
[Touch HD General] mwitha:
I agree with the above statements regarding the iPhone! I quite enjoy playing on my friends one, but having Id rather have some individuality in getting a different phone.... rather than the same as everyone else.

So can I expect my HTC to be shipped tomorrow? I ordered a couple of weeks ago, however my order status is still pending and I've not heard anything re: credit check.

Thanks!
[Touch HD General] swifty123:
Hi,

Sorry to change the subject but i have a contract with o2 that has just been renewed and i have an x1 on order direct with o2.

O2 have messed me about with the x1(prefer touch hd) so im now looking at canceling the contract and getting the touch hd.

As o2 dont have the hd atm, im interested in getting one from mobiles.co.uk

If i was to get a hd, is there anyway i can keep my o2 number and still have the contract that is bundled with the hd from mobiles.co.uk?

Hope I explained that right:confused:

Thanks