yashsingh1/xdaforums huggingface dataset:
[Touch HD General] mrpetrov:
I did - I got two different answers! The person on the phone told me the 3gb contract could be added to a voice contract and therefore use the same sim (ie no need to change sim to take advantage of Orange 3gb mobile broadband offer), whereas the person in the store said it would be a new sim and you'd have to change sims! Bizarre that they wouldn't agree.

I've asked the sales rep on the phone to show me evidence that it can be used on the same sim.

Petrov.
[Touch HD General] dr_s:
IS THIS TRUE??? IT WILL BE USELESS IF THE BUNDLE IS ONLY APPLICABLE TO ORANGE WORLD AND CANNOT BE USED TO SURF INTERNET OTHERWISE. CAN SOMEONE CONFIRM THIS?

Moreover, any body knows if Touch HD ffrom Orange are customized sets with orange logo and software or are they same as sim-free UK retail versions - I hope its the later version.

I am in my last 3 months with Orange and dying for an upgrade to Touch HD. Hope to get a good eal though. However, need to confirm whther that 250mb data bundle is only for orange world or not.

Thanks.
[Touch HD General] donbronzi:
Not sure exactly what you're wanting. But if its the mobile internet via a usb dongal i would imagine it would be more convinient having 2 sim cards else you would be forever swapping them around?

I haven't heard of being able to use your phone via a pc for mobile internet with any decent amount of data bundled onto it, the companies just won't make as much money that way! would be handy though....
[Touch HD General] donbronzi:
Thats why i get blackberry talk data bundle. The above statment used to be the case!!!
[Touch HD General] k3v:
that does appear to be a good deal, certainly better than what i was offered. Any mitigating circumstances?

I'm going to call them again when my boss has gone home
[Touch HD General] mrpetrov:
Apologies if I'm not clear. I want to be able to use the HTC HD for internet access and not be subject to the 250mb cap as it currently stands. I am happy to pay the £15 per month to increase the cap to 3gb per month. As it stands, it's not clear to me that I can do that on the HTC HD sim, or if I have to have a separate sim (the one that comes with the mobile broadband contract) that I insert when I want to use that 3gb data plan.

Did I make more sense this time?:o

Thanks,

Petrov.
[Touch HD General] trentend:
Orange Retentions have confirmed my HD has been despatched (though I haven't received the shipping text yet).

My deal (a three phone business shared plan; One HD, two SE C9022's all free) is:

18 month contract: you would get an additional 400 across network minutes, a total of 1110 across network minutes, 1000 texts and a single 1GB data bundle for the 07973XXXXXX. You also get one unlimited bundle or Orange to Orange or UK Weekend calls. The cost for the tariff would normally cost £50.00 exc vat for the lead number, £15.00 exc vat for the sharers & £17.02 exc vat for the data bundle a total of £97.02 exc vat, for your loyalty you will pay a total of £45.68 exc vat.
[Touch HD General] donbronzi:
Ok, i understand. In short i think the answer is no. You would have to buy a usb modem for that as orange caps the data on a standard sim to 250mb 'unlimited' it seems. (and even that amount of data is a recent addition!) Mobile phone companies stand to make more money that way.

This is based on my last findings and possiby if you phone up a good CS operator you might get some sort of a result.

Def keep me posted if you do get anywhere with that.

Good luck
[Touch HD General] garthy:
Erm not sure what you mean by "mitigating circumstances"

But here's me history...

I've had M500 -> tytn -> tytn II (all which I managed to get for free when they came out on 12month contracts) and been with orange about 12 years.

I used to spend about £50 a month including orange care and evenings and weekends free internet. About two months ago upgrades rang me and but I said I was waiting for the touch HD so they dropped my contract cost to 30 quid while I waited.

Rang today and talked to a very helpful chap. Said he could give it to me for £49 as I'm in Band 5. I asked if I could get it for free and he said no. I asked what deals retentions could do and he put me though and the lady offered me a damn good deal at £15 quid a month. :)

One thing that may help is normally every year I go to the states just before my contract is up and my bill is around 150 quid for that month.

normally I have to do two or three calls of negotiating before I get something I'm happy with... this time it was very Easy..
[Touch HD General] Trixster101:
Got a nice lil text to say it was ready from Upgrades so phoned straight away, got it for free and on a nice lower tariff :)

£25 Line Rental

200 Mins

Unlimited Texts

£-10 Loyalty Discount

£2.50 CZ call discount

I don't bother with data bundles as I'm always within WiFi range, it was going to cost £50 but she waived the costs :)
[Touch HD General] hite:
Arg I should wait till march and swap from orange too tmobile for their far superior contract but i can upgrade in December with orange.. oh that age old choice.
[Touch HD General] R3PUBL1K:
This is the same for (i think) all the data bundles on Orange - though I have never been charged extra for PUSH email, Live Messenger, the odd You-tube video yet...

For tethering you might though.
[Touch HD General] donbronzi:
Unless you get talk with blackberry put onto your account!!!
[Touch HD General] k3v:
Thanks, your history/spend is what i meant.

I have just called retentions twice now and they wont bugdge for me. I have to send the phone back tomorrow and call back to cancel but they will not give me a better deal..... or so they say. Decision time.
[Touch HD General] R3PUBL1K:
Ya got 7 days to decide :eek:

Just got my dispatch notice...:D
[Touch HD General] Mavrick:
Here's the deal retentions have offered me:

Phone - £29.99

1100 minutes

200 texts

Orange Care

Free calls to answerphone

Free itemised billing

Unlimited calls to landlines

250Mb of data (OMIS)

All for the princely sum of £44.50 (inc VAT) p/m on an 18mth contract

I could have had the phone for free but chose to have the discount on the data bundle instead. I was also advised to keep up my monthly spend (as this is a bit of a drop) because and I quote "it may affect my ability to negotiate next time round".

Is this BS?

I have to admit that like most people I'm not impressed with the data bundles offered by Orange; however when you speak to these guys they all say that it should be more than enough for emails and browsing.

"Obviously if you intend on downloading clips from youtube or shows from iplayer etc you're going to need a hell of a lot more."

Anyway is this a good deal or should I wait until the new year and move? BTW they reckon I could have the phone as early as tomorrow.
[Touch HD General] davidhedges:
Ordered

Hi all, I have finally ordered today, direct from Orange arriving Wednesday, just to say the prices on the website for the £45 pound contact state £49.99 Orange direct sales have had issues with price and charging £79.99 but i they have credited £30 on next bill.I have managed to get the Pather £45 (Charged at £40) with 2x unlimited packages on the account. will post when arrives. Cya
[Touch HD General] vafanculo13:
God CS staff.

When you get to upgrades ask for Keith on ext:20354, nice bloke helped me lots.
[Touch HD General] jrshodges:
Rang back again....third time lucky!

1200mins

500 txt

Unlimited Data (250mb)

Orange Care

Unlimited landlines

£36 per Month

£49.99 for handset

I am Happy, alhtough not happy I have to wait till Wednesday for it to arrive!
[Touch HD General] yurikg:
Done & Dusted

Thanks for all the banter,

Finally closed the deal:

£50 handset (pay £200 upfront - £150 credit back)

£27.50/month for Racoon 30 + data (500m, Unlimited landline calls, 100t, 250mb data)

Arrives Wed

Sweet
[Touch HD General] davidhedges:
Unlimited Data

James in Sales is good, but had to pay £79.99 for phone but £30 credit on next bill. James also informed me that Unlimited Data has a 500mb fair use policy
[Touch HD General] xdaman85:
I just got the best deal (I think)

My Touch HD will arrive on wednesday.

Line Rental: £40 a month

Contract Length: 18 Months

Touch HD: Completely Free

Inclusive Minutes: 1200

Unlimited data: I cant believe it, they gave me 1000MB, yes thats 1GB

Texts: 500

Im very happy with this :)
[Touch HD General] Behold:
I have to wait till january before im eligable for an upgrade..... tempted to pay the upgrade fee....... i wonder if i can get the phone free.....
[Touch HD General] xdaman85:
i cant upgrade my current orange contract untill february. but ordered a new contract with them, and will pay them £200 to get out of the contract im in with them now, i know im kinda crazy, but i just wanted the Touch HD that bad lol
[Touch HD General] SilentChill:
Hello all,

Well after watching this thread very closely for the last few days I've been onto upgrades twice today and then disconections twice. To cut a long story short I finally got what I think is a half decent deal. I am currently on Racoon £30 a month with the £5 data bundle.

£99.99 for the phone

1800 minutes anytime/network

1000 texts

500mb data

This is on the Panther £45 plan but he did me a deal for £35 a month with more texts and minutes, saving me 90 quid over the course of the contract so the phone is only costing me £10.

Is that a good deal or not, im still kinda undecided.
[Touch HD General] xdaman85:
depends on the length of your contract
[Touch HD General] SilentChill:
Its for 18 months. There was no way I could get the phone for less, lowest cost was £69.99 but then I would of had to pay the full £45 a month. I have been out of contract since April and have been waiting for the Touch Pro but then the HD came so I had to get it.

xdaman85 I dont know how you got it for free :) Amazing deal you got
[Touch HD General] xdaman85:
well as its 18 months, it seems ok, my contracts for 18 months aswell, i just hope a htc with wm7 and multitouch doesnt come out within that time lol

yeh, i was well shocked when he said free phone and fee delivery, i had my credit card in my hand ready to pay aswell

im shocked he gave me unlimited data with a fair usage of 1000mb, which is amazing as they advertise that they only give 250mb
[Touch HD General] djlysuc:
Orange

I have been reading most of this thread and it reminds me of when I decided to get my Touch Diamond. Orange do not do any good deals with a good amount of data or unlimited data. My advise to anyone is look at a 12 month T-Mobile web 'n' walk deal with free phone. Sell the phone on ebay or to a friend and then spend the money towards a phone you like. You get great unlimited plans on T-Mobile with offers on-line, the savings you make on the monthly plan will cover the extra phone cost and you have 12 months of worry free browsing.
[Touch HD General] xdaman85:
yeh i agree with you.

i get 30% discount on any o2 contract, initially i was planning on getting the iphone 3G, £45 monthly contract which gives you the phone for free

with the 30% discount it would have cost me £34.50, for 1200 minutes and truly unlimited data

i would have then sold the iphone 3g and my diamond and use the o2 sim on the touch hd
[Touch HD General] HB1:
Hi all

I ordered my HD at about 1.30pm on Monday and was told it would be with me on Tuesday (Parcel tracking says it's on its way). Had to pay £49.99 but then got 1200mins, 500texts, 500mb data for £30/month on an 18mth contract.

Hope this helps.....
[Touch HD General] ukwomble:
Ordered mine today,arrives tommorow.Got the following:

HTC TOUCH HD...........FREE

1200 mins

500 texts

250 mb browsing

Parrot MINIKIT, Portable Sun Visor Bluetooth Car Kit

£40 a month/18 month contract

Was trying my hardest to get tarrif down but they wouldnt budge unless I paid for the phone so asked about a bluetooth(looking for just a cheap earpiece one)hence me getting the parrot.I was happy with this deal,and in terms of the bluetooth,if u don't ask u don't get........be cheeky and ask,worst they can do is say no!!
[Touch HD General] Matt_K:
Can't believe Orange site is still saying "coming soon" for upgrades!
[Touch HD General] jon-:
phone up, it's on upgrades and retentions on 150
[Touch HD General] k3v:
mine has just turned up :)
[Touch HD General] donbronzi:
snap

And the box is unbranded!
[Touch HD General] R3PUBL1K:
nice one guys -

did you get 4GB or 8GB cards?
[Touch HD General] donbronzi:
has 8gb memory card, small orange logo on back but that is the only branding!!
[Touch HD General] donbronzi:
Seems Orange haven't even screwed around with the rom, runs smooth. Very nice indeed...
[Touch HD General] R3PUBL1K:
Thanks - should be able to get a replacement cover off ebay at some point
[Touch HD General] k3v:
im keeping mine... screw the money!
[Touch HD General] R3PUBL1K:
LOL - :cool:
[Touch HD General] R3PUBL1K:
Just got mine delivered to my desk - christmas has arrived early:)
[Touch HD General] Matt_K:
I have one, just playing with it now waiting for my number to port across, just amazed they haven't updated the site yet!
[Touch HD General] dr_s:
CONGRATS to all those lucky ones ...... I haven't yet ordered my upgrade. Will negociate this evening hopefully.

Is the Orange logo on the back cover only branding? Is software original HTC version without ornage customisation?

POST SOME PICS OF YOUR ORANGE HD PLEASE .... :rolleyes:
[Touch HD General] jon-:
Yup, it's a vanilla rom, no orange branding or programs, only the battery cover.

I've been playing with mine for about an hour and have already gone from "ermmmm" to "oh i love this" now i'm used to the screen!
[Touch HD General] vafanculo13:
What about the memory card what brand?
[Touch HD General] k3v:
sandisk memory card. 8gb

There doesnt appear to be any branding of the software
[Touch HD General] R3PUBL1K:
anyone going to use the screen protector? for my diamond it look horrid - so removed after a week
[Touch HD General] xdaman85:
you lot just answered all my questions

i hate the way orange rapes all windows mobile with their orangification

im happy to hear that it comes with the 8gb mem card

Does any one know whether orange have removed MSN Messenger?

they usually remove it, i hope they dont this time around
[Touch HD General] Matt_K:
I'm using it at the moment, but like most screen protectors I'll be ditching it within a fortnight
[Touch HD General] vafanculo13:
OMFG where is the delivery guy, i think messenger is there because software is prestine (Orange didn't touch it)
[Touch HD General] mrpetrov:
Just fyi, pursuant to my previous post about whether you could get the Orange 3.6gb mobile broadband bundle onto the same sim as one of their animal talk plans - I got the (definitive?) answer from Orange that you could

not

.

So, basically, even if you were happy to purchase their 3.6 gig mobile data plan for an extra £15 per month, you would have to have it on a separate sim if you wanted to use your HTC above their normal 250mb fair usage policy.

All these people saying they got a "500mb" and "1 gig" data bundle from Orange, I'd love to understand how that works - does your contract literally say that you are not subject to their 250mb fair usage policy??

Any help appreciated!

Petrov.
[Touch HD General] xdaman85:
it doesnt matter what the written contract says, because the sales person said they would provide me with unlimited internet with a fair usage of 1GB which i accepted, they have created a contract with me on that basis, although it was a verbal agreement it still acounts to an agreement and both parties (me and them) are now legally bound to these terms

and lets say 6 months down the line, they decide they are unable to provide me with 1GB fair usage, i have the right to exercise my legal rights as a consumer, and terminate my contract on the basis that it is not as described and not fit for its initial as advised purpose
[Touch HD General] R3PUBL1K:
Messenger is there and so is my Line 2 :D well done htc. You could of installed messenger after - anyroad
[Touch HD General] xdaman85:
finally orange does something right
[Touch HD General] Mister Q:
Called wonderful Orange Premier this morning and was told at 11am that the HTC Touch HD didn't exist, then that it did but was out of stock, the lady said I should call back tomorrow though to see if they'd got any stock in.

Called back at 12:20 and got hold of them again to be told it was on limited release and would cost me £50 to upgrade. I was then put through to retentions who told me they'd do the phone upgrade for free and I could have unlimited evening and weekend internet for free. Seeing as I barely use it I stuck with that. £30 a month contract for being a long time Orange customer. :)
[Touch HD General] xdaman85:
every one needs to remember that not all the people at orange are as passionate about phones as we are, some see it as just a job which they may do reluctantly simply because they do not enjoy it, that is why they lack the desire to know or understand their products.

see if i were to work for orange (im not advertising to try and get a job :p)

i would be able to answer alot of peoples questions, because i read alot, i would make sure i knew the answers as to release dates and stock and upcoming devices

its just a fact that not every one will know
[Touch HD General] mrpetrov:
I understand what you're saying. How did you get comfortable that the 'verbal contract' would be adhered to, and, in the case of dispute, what evidence did you retain as to the 1gb fair usage policy?

Thanks,

Petrov.
[Touch HD General] xdaman85:
most big companies keep records themselves, they record it so that they can use the evidence if we decide to not adhere to the contract, if it ever arises that a case is made, they will have to provide this recording which would obviously prove that they did not just make the intention to make an offer but they clearly made an offer which was accepted. They cannot lie and say they have no recording, trust me no court would believe this (im a law grad so i would know)
[Touch HD General] peggowski:
i thought you guys might like a laugh:

System@Orange: Welcome, we'll be right with you.

System@Orange: Lee has joined this session!

System@Orange: Connected with Lee

You: hi

Lee@Orange: Hello, I am your Sales Advisor today, my name is Lee, can I take your first name please?

You: James

Lee@Orange: How can I help you today?

You: i am interested in the touch hd and i was wondering if you were pricematching the phones4u offer on this handset?

Lee@Orange: We cannot price-match I'm afraid.

You: they are offering the handset free on the dolphin £35 tarrif

You: ok sorry for wasting your time

Lee@Orange: Can I help you with anything else today?

You: no thanks i will order from phones4u instead

Lee@Orange: Can I convince you to order direct at all?

You: only if you can offer me the same as phones4u. free touch hd on dolphin £35

Lee@Orange: I am sorry to say that this is impossible.

You: ok goodbye
[Touch HD General] mrpetrov:
Ok, good luck with that!

Petrov.
[Touch HD General] xdaman85:
i dont need luck lol

as i get 14 days cooling off period, give it a week, i will call them up regarding signal quality and get a 10% discount on the line rental.

you just need to learn to speak to these people
[Touch HD General] jdta09:
Now Upgrade on Orange Website

It's now on the upgrade page of the Orange UK website.

Sadly it quoted me GBP 299.99 which is a bit steep! (everyday 50)
[Touch HD General] vafanculo13:
are you sure the cooling period is 14 days i think is 7 days now.

Edited: Yeap 7 beautiful days im calling them in 3 to get some discount.
[Touch HD General] R3PUBL1K:
7 days grace for a while now... even states this on the delivery note
[Touch HD General] vafanculo13:
Well orange for the a long time now did the right thing by doing absolutely nothing, how?: they didnt touch the fricking software, lol.

I think is time for me to stop bothering you guys, thanks for all the help im moving for new challenges and ROMs , may the force of the HD touch be with you.
[Touch HD General] jon-:
How do you approach that? I'm not happy with the reception? They'll send out a different phone...
[Touch HD General] xdaman85:
Every one please be aware that just because the terms and conditions mention 7 days grace period doesnt mean that, that is the real case.

By law every contract has a 2 weeks "cooling off period", this legislation was first introduced to help consumers who were induced or forced into contracts by door to door salesmen.

So if you want to cancel your contract you can within 14 days, ask to speak to some one who is competent (not a sales staff or customer services) and tell them you have made the wrong decision and wish to terminate your contract, you never know they may even give you a discount to try and keep you ;)
[Touch HD General] davidhedges:
Memory Card

Hi all, just a quick question my HTC HD is arriving tomorrow does it come with a memory card in the box?
[Touch HD General] xdaman85:
yes its confirmed that it does indeed come with an 8GB mem card, my hd arrives tomorrow aswel :D
[Touch HD General] SingaporeAirlines:
Agent

xxx@Orange: Hello xxx, how can I help you this evening?

Customer

You: I'm interested in the HTC Touch HD. Would you be able to offer it to me on a tarrif with over 400 minutes of talktime, over 200 SMSses and unlimited (whatever your AUP cap is) internet data for £35.00 per month or less?

Agent

xxx@Orange: On a plan of £35 a month the HTC Touch HD would cost £99.99.

Agent

xxx@Orange: On the Panther 45 you get 1200 anytime minutes, 500 texts and the choice of an additional benefit from the list of: unlimited calls to UK landlines, unlimited texts, unlimited calls to Orange mobiles or 250 MB of Internet browsing. It will cost you £40 a month over 18 months.

Customer

You: How much would the phone cost on Panther 45?

Agent

xxx@Orange: The phone would cost £99.99 on the Panther 45.

Customer

You: Ok, that's unfortunate. Thank you for your time !
[Touch HD General] xdaman85:
it appears to me as the price of the hd on contract is not fixed, it is based fully on the discretion of the sales staff.

I think that they can afford to give the phone for free but they just try and get some extra cash from you.

I agreed to the 40pm 18 month contract and theyv given me the phone for completly free, even free delivery, so its possible to get it free
[Touch HD General] ukwomble:
Totaly agree with the above..........but remember if they won't budge on the price ask for somthing else,i.e.bluetooth,insurance etc!!They can only say no,I managed to get a Parrot mini bluetooth off them just by asking so worth a try.
[Touch HD General] kilobulb:
Is the orange logo on the back all that's been done to the phone, it seems the rom is untouched? Is it sim locked to orange?

They have crappy reception on my road( when i was on them a year ago calls would go straight to voicemail if i was in my house, but perfect reception as soon as you get a road away though) but they seem to be a cheap source for the phone.
[Touch HD General] Abram:
Just ordered mine from expansys on the TMo 12 month contract. However, despite it saying 80 in stock, they say that they are really out of stock as all that current stock will be for back orders. Shame! Here's the email I received:

Dear Sir

All of our current stock is for backorders, which means you will not receive one of the currently showing units.

The next stock will be available next Monday/Friday.

Kind regards

Cxxxxxx Oxxxx

Connected Sales

eXpansys UK Limited

UK: +44 (0)161 232 3427

I almost got angry but realised that I had to port my number to PAYG and then will try to port it back again just to stay with TMo and keep same number. All this takes a week or so. So it doesn't really matter.

I'm wondering whether I'll need to put my mint Ameo (in invisible shield) on Ebay! Decisions, decisions! I think my future experience with the HD will dictate that as the 5in screen on the athena is hard to beat.
[Touch HD General] The doomed:
Had orange offer via upgrades:

750Mins

Unlimited Text

250mb data

For £32.50

Phone for £29.99

Thoughts?