yashsingh1/xdaforums huggingface dataset:
[Touch HD General] seok_jin_park:
managed to change to free web bolt-on

I bought HTC Touch HD on mobiles.co.uk last week on the following deal:

24 months contract

£30/month (1/2 price by redemption for 12months)

600 mins

free unlimited text

Before, I didn't realise that I could actually change the unlimited text to unlimited web bolt-on so I added the 'web bolt-on' for £7.50 last week also.

Having found this thread I tried to cancel the web bolt-on and change the free unlimited text offer to free web bolt-on. Spoke to a girl at O2 customer services (202) earlier this afternoon and was told as I got the deal through CarphoneWarehouse she 'could not' change the unlimited text option to web bolt-on. I was then forwarded to CPW, where I was, again, told that they could not change it and they suggested to cancel the current deal and get a new deal at local CPW store. I hung up w/o success.

After getting back from work, I read more recent posts by people who managed to change to web bolt-on, I called 202 again and spoke to a guy at customer services. Having explained that I 'saw' other people did it, there seemed to be no problem whatsoever and I was told that the change should take effect this Friady 27 Feb. I'm v satisfied now...

(i'm just wondering how much i'll be charged for my first or second bill having had added web bolt-on and used it for several days)
[Touch HD General] tall.gooner:
why would anyone take out a 24 month contract, this phone will be prehistoric by the time you can upgrade...:eek:
[Touch HD General] D4D:
I got mine from beepy.co.uk,

Orange

£19 per mth

24 mths

8gb card

500 mins cross network

100 cross network texts (i'm old and don't "get" texts, just ring 'em i say)

unlimited landline 24/7

30 mins video calling

2 mths free off peak data

free touch hd

£50 cashback on production of first paid bill

more than happy with that :)

An earlier poster commented on 24mth contracts and how the touch will be "prehistoric" after that - don't see it, not a huge difference from 18mth to 24mth imo, besides that I ran my ipaq 4700 for 5 years ! still going strong ! would'nt have changed it if my mobile hadn't gone belly up.
[Touch HD General] davenash:
Yeah, but Drew you have no idea. If you'd bothered to read this thread you'd have seen that Mobiles.co.uk, consistently, repeatedly, blatantly, and for the last 3 months have:

- Told their customers each totally different stories about when stock will be expected. To the point where 5 different stories were found in 1 week and 2 different stories in 2 minutes!

- Lied. When one story is 'we'll have it in 2 days' and the other is 'as far as I know we're not expecting stock', the fact is that the company is lying to its customers. Both of these stories cannot be true.

- Held large amounts of customers' money while selling the handsets to other customers. Taken £150 deposits from customers on the promise of handsets, only to hold the money for weeks and then refund it via cheque taking 21 days when it transpires they have sold the handsets to other customers.

- Failed to act. The company has known about these problems for over 3 months and has still done nothing about them - as recently as 7 days ago wildly varying stories on stock were being given.

- Most recently, lying to their customers about stock - printing 'limited stock' on their website when they have none whatsoever in the entire CPW inventory. Sales guy: "The marketing guys insist on leaving it up there, even though we have no stock!"

- Hell they didn't even have a phone system that worked for months - at least now it rings although they still don't answer...

I'm glad you have praise for a company like this; few others do.
[Touch HD General] Moandal:
I got my HD from mobiles.co.uk and have no regrets. True, the website said they had stock when they didn't, but they did offer to cancel my order, which I declined. I never had any problems getting though on the phone. They were honest about when it was likely to arrive and in the end it came sooner than expected a week later.

I would be happy to recommend them.
[Touch HD General] etronic:
Just got the parcel and the phone is great! Altough headset didin't arrive as they say it might arrive in next couple of days.

Phoned up O2 for changing Bolt-Ons and they said it will be effective in next billing day. Will see....
[Touch HD General] nhudgell:
Same, I've got it - it's great and the bt drive pack came in the same box! Phoned up o2, got set up, and asked them to change bolt on. he said he couldn't but that if he changed things around - it would be effective next billingn day which is now the 22nd March! A whole month! Thankfully my old sim with my old unlimited web is active until then, so all is not lost ;)
[Touch HD General] tall.gooner:
I got the following deal from mobilephonesdirect:

£42.99 for the phone on a 12 month tmobile contract at £40 per month

500 mins

375 texts

Unlimited web.

I only ever do 12 months contracts as I'm a gadget addict and like to keep upto date with the latest technology.
[Touch HD General] trice1921:
I usually avoid 18/24 month contracts, but the 18 month contract from mobiles.co.uk worked out cheaper than the £40 12 month t-mobile one offered by mobilephonesdirect when you factor in cashback and up front price.
[Touch HD General] cbanbury:
Wow, I'm surprised how many peeople have done the same thing here, me included.

I have only just read this thread today and changed my bolt on a few days ago using the same method. According to the woman at O2(had to ring twice 8-)), the contract should appear exactly the same, and under normal conditions O2 allow for change of bolt ons.

Hopefully mobiles.co.uk won't notice :P Have sent them an email with a 'what if I...' type statement to see what they say. Awsome deal if it works tho :D
[Touch HD General] hutsee hudd:
i got mine form mobilesdirect, arrived tuesday.

i must say, although i only had for a day,,,

i think its a tad too fiddly. i mean im good with gadgets, i guess i prefer a kwik off the mark phone, and this requires a lil more time on everything.

slows life down a bit.

i will try get used to it.

although my bro has put tom tom, and a bunch of other apps such as coreplayer and sime iphone slider lock. fun contact.
[Touch HD General] haggerma:
Can someone who who changed their bolt on confirm what there text allowance is after the change.

Thanks, Mark (Tytn 2 User looking to upgrade to touch HD :))
[Touch HD General] Budadank:
500 Texts / month
[Touch HD General] Plonker:
I've just checked my account online and it now shows me as having no extra services, i.e. not the web bolt-on, not even the SMS bolt-on! :eek: I was supposed to have the web bolt-on from this month. :(
[Touch HD General] Budadank:
Call them again and get it added. You're entitled to a free bolt-on with a 600min/month + plan.
[Touch HD General] Plonker:
I called the magic number and it was answered by somebody in upgrades. He refused to help me in any way. :mad:

So I tried the usual CS number and a nice Scottish lady answered. She suggested the reason why the web bolt-on didn't kick in when the SMS bolt-on dropped off was because I'm on a Carphonewarehouse tariff. I pleaded ignorance and went with it. Despite saying the system shouldn't allow the alteration, she would add the web bolt-on and it should take 24hrs. Or, probably because of the weekend, it might not work until Monday. She advised me not to assume it's working and not use the web, as I may be charged for it.

I did this shortly after my post above and it's still not yet showing on my account. Hopefully she wasn't bs'ing me! :o
[Touch HD General] Charlie3999:
Mobiles.co.uk

I have just got my HTC Touch HD and think it's a great piece of kit. Could do with finding somewhere to get good apps from. I bought mine from this website:- www.mobiles.co.uk/refer.aspx?refer=cust683520

O2 £30/month - Phone is free

600 Minuites

Unlimited texts

£150 cash back (redemption) takes the monthly payment down to around £23.

Unlimited internet £7.50/month (so your back to the original £30), don't forget orange don't offer unlimited internet.

The phone is unlock too.

Great deal if you ask me.
[Touch HD General] etronic:
Had to chase them to get my free Jabra as someone forgot to put it on despatch list. Arrived on next day morning...

Also phoned up O2 again to try to speed up Bolt-On change and it worked! Chap told me it will happen tommorow(can't wait)

Currently i'm in a process of transferring my number onto PAYG and further to my new contract... So far so good...
[Touch HD General] cbanbury:
Good News!

Hi guys, finally got the reply from mobiles.co.uk

We can change the bolt ons to the unlimited web and still get the cashback deal!

For those who don't know what this is:

£30 per month, unlimited texts and 600mins from mobiles.co.uk + 12months half price line rental.

Now on same deal but after hassling O2 have 600mins, 500txts and unlimited web for the same price.
[Touch HD General] jab1a:
"Now on same deal but after hassling O2 have 600mins, 500txts and unlimited web for the same price."

I wish they would do that deal on a 18month contract.

I have just gone for the £30p/m 400Mins 500Txts phone cost £39.99 on O2 (£570~ total), this is the best deal i found without the price of the handset hitting the £100+ mark.

I had to use O2 because Orange treat there loyal and longterm customers like they dont care. On upgrade the best deal Orange could give me was £35p/m 600mins 500Txts but the phone would cost me about £113, if I wanted to change to a £25/£30p/m contract then I would be looking at £195 for the phone! (£735~Total), maddness!

I managed to talk them down to £35p/m contract discounted to £30p/m with unlimited txt's and data and the phone down to £107 (£647~Total) but on principle of feeling unvalued I asked for my PAC.

The tale above is alot longer and it involves me downgrading my contract to Pay-as-u-go and trying other methods which just left me feeling disgusted how their is no loyalty anymore.

The Mobiles.co.uk website said that the phone was "In Stock" yesturday when I ordered and now they have sent me a message saying the phone is "Out of Stock" and they have now changed the website to "Limited Stock", I did see someone mentioning this in a earlier POST but in my eyes this is a blaytent LIE to say "Limited Stock" if you are telling customers that there is "No Stock", I understand the ploy of marketing but still feel bad.

When ever I try and phone the number (ending in 3333) I just get a constant ringing but no-one ever answers, does anyone else have this? or know when they are back in stock?
[Touch HD General] Garneth:
Does anyone have any knowledge or experience of Digital Tech Mart, a Cyprus-based company? I spoke with O2 retentions this morning. The guy suggested I try to buy an unlocked HD (£339.24 from Digital Tech Mart) and he would give me 600 mins (unlimited O2-O2 calls)/1000 texts, free unlimited internet + £150 cashback for £21/month (usually £35) for 18 months.

Digital Tech Mart seem to be the cheapest by a considerable margin, which is why I am concerned as they may be unreliable. I can get a HD from CPW for £489, sim-free or ~$650 from US suppliers.

The other option is Mobiles.co.uk, which still worries me with all the issues some of you guys have been having.

Thanks.
[Touch HD General] jab1a:
Just spoke to a sales rep who said the phones should be back in stock by the end of the week Friday 6th but its not a for sure.

To be honest it all sounds very unprossesional at the premises I called, the lady had to tell others in the background to keep the noise down because I could hear them shouting and laughting about a "questionable" subject.

She said she was sorry about being out of stock and the site saying "limited stock" because it doesn't reflect well on the company behind the scences.

They also had no idea why the number ending in '3333' was not working so I said could they please find an answer and let me know ASAP (I'm not going to hold my breath).

Im starting to regret going with this company but I will give them to the end of the week before canceling my order.

Anyone else waiting for stock?
[Touch HD General] nishikigoi:
I've just ordered from Dial-a-phone, £40 for Panther with the phone free (Orange wanted £50), comes with 500mb of data so should last me the month.

O2 messed me around on my old Exec so I'm not keen on them.

Any Feedback about Dial-a-phone?
[Touch HD General] chris_randall:
get a good deal with your touch HD

Hey guys, thought i would give you a bit more info, as i work for the carphone.

just to confirm, the £35 deal on o2 does NOT include data, as a new customer the "Free bolt on" is fixed at being the unlimited text. also, when "upgrading" there is a MASSIVE charge. (its £149.99)

i have just taken the plunge and actually gone with orange...and went direct. reason being is that although i am on a 24 month contract, im paying £30 for their 600 mins, unlimited txt AND they threw in the data bolt on (500mb) free (although i did have to ask nicely).

Another benefit of going with the network direct is that if you are thinking of taking out some form of insurance, you wont get the hassle of cut throat 3rd party companies such as mobiles.co.uk, AND its £6 INCLUDING LOSS!!!

hope this helps
[Touch HD General] clockworktangerine:
Chris,

can you elaborate on your Orange deal please:

- did you get the handset free?

- did you get the deal in a shop or over the phone?

- what tariff are you on e.g. is it Dolphin 35?

Thanks
[Touch HD General] chris_randall:
hi,

yeah of course.

I got the touch HD free, its called dolphin 35 (24 months) so its £29 and some odd pence.

i ordered the deal over the phone with orange direct, and as i was saying, if you say to the sales rep "if you throw in the data bundle free ill take the deal" they will add it for you free for the whole 24 months.

i am personally paying £36, and that i beacuse i took out orange care (their Insurance) so a fully insurace phone, more than enough mins for any sane person, unlimited txt and data for£36....which being in the industry is def one of the best deals out there.

Hope this helps
[Touch HD General] Garneth:
It would appear that Digital Tech Mart should be avoided at all costs. :( Probably was too good at that price. Hey ho.

So, for an O2 HD, it's CPW for £100 or Mobiles.co.uk etc for free but lots of hassle. :confused:
[Touch HD General] astromark:
Has anyone actually ever managed to speak to Mobiles? They don't answer the phone and don't reply to sales emails. Doesn't inspire much confidence.
[Touch HD General] jab1a:
You can talk to mobiles.co.uk but I find the number ending in 3333 doesn't ever answer so try the one ending in 4444 and option 2, they seem to pick up after about 4mins on hold.

They have the HD back in stock today but to be honest this company seems like its run out a garage and not professional but I will hold my complete judgement until tommorow when my phone is ment to turn up.

They have never reply'd with an answer to any E-mails I have ever sent them (apart from their automated reply, or them sending me information).
[Touch HD General] markpud:
I did get thru to them a few weeks back, but held on hold for a full 30 mins first!

But I've also got an email today saying my cheque for my "auto cashback" deal is now being sent so it's all good
[Touch HD General] Halloween Jack:
I tried to get through to mobiles.co.uk - on the main number on their website - for 4 days... it just rang, no-one ever answered.

I ordered instead, yesterday, from www.affordablemobiles.co.uk (Orange Dolphin 25, 24 months, phone free, £24.47/month, £40 cash-back. Will add the £5 "unlimited" data bolt-on.)

Was pleased that it turned up today - 18 hours after ordering.
[Touch HD General] Garneth:
Just checked yr link and can't find a Touch HD on offer anywhere. :confused:
[Touch HD General] Garneth:
btw, please excuse my ignorance, but with the mobiles.co.uk O2 deal, can I take my current O2 phone number with me onto the new contract? :confused:

Thanks.
[Touch HD General] trice1921:
I think if you take one of their upgrade deals you can, but you don't get the phone for free. What i did was get a new contract from mobiles.co.uk, then transfer my current o2 contract number to payg, then onto my mobiles.co.uk contract. O2 don't allow you to transfer a number directly from one contract to another and you have to go via payg. I did this and it took 3 days.
[Touch HD General] Halloween Jack:
Ah, yeah... go to the 'pay monthly' tab, and in the 'manufacturers' drop-down list, select 'smartphones'.

Stupid, i know - should be HTC. Anyway, in the 'model' list , there will then be 'HTC Touch' which is in fact the HD.
[Touch HD General] Garneth:
Ok, looks like the "Touch" to me, but maybe I pressed the wrong button.
[Touch HD General] astromark:
Useless

Had an order placed with Mobiles. "In stock" said the website. Ordered it and email received saying it would arrive next day. Then about 6 hours later another email saying it hadn't shipped.

When I called 3 days later they said O2 had a problem with my address and it'd be fixed an hour later.

Next day they said there was still a problem so I cancelled. Whether they had any in, or had no intention of fulfilling the order I don't know, but they're certainly the **** end of Carphone Warehouse. Avoid these people like the plague. It wouldn't surprise me if they don't pay out on cashback deals.

In the end I have gone direct to Orange, and as karma would have it, have ended up getting a much better deal at a lower price, even with the cashback taken into account.
[Touch HD General] Budadank:
what was your deal from Orange?

Less than a month ago, I left Orange to go to mobiles.co.uk for this phone, because Orange could not beat it dispite me being with them for nearly 5 years.
[Touch HD General] astromark:
Ordered it on the phone from Orange. £34pm - 750 mins, unlimited text, unlimited net at weekends and evenings. They add 200MB of daytime net too, normally for an additional £5 but got it free.

Handset free too. 18 month contract. It's cheaper than my current T-Mobile deal by a couple of quid but the handset is much nicer!

The Orange sales person did enquire as to how much I know about Windows Mobile, which I thought was fair - if you're not used to it, then coming from other handsets most casual users might be, er, slightly surprised!
[Touch HD General] fdrzrich:
I went into CPW at Bluewater yesterday asking if they had any in stock. Unsuprisingly they didn't but the guy checked on his system and said they didn't have any in the whole company.....See ya then! Got my T-mobile deal today, sweeeet!
[Touch HD General] Budadank:
That's a pretty good deal from Orange, shame they didn't want to give me that deal. I've read on here that the Orange custom ROM is pretty shabby, though, what are your thoughts on it?

The Unlimited Web sounds really good, as O2's "Unlimited Web" bolt on has a 200MB FUP attached to it... The campaign for Unlimited to actually mean Unlimited should really be stepped up a bit!
[Touch HD General] micken:
O2 Unlimited Web?

I agree but my O2 bolt-on is currently showing up as 927.89MB/month so I'm not querying this for the moment and avidly using Spb Wireless Monitor to check usage.
[Touch HD General] astromark:
Not had the device long enough to tell to be honest, but I have found that trying to play any audio thru the touchflo interface causes audiomanager_eng.exe to crash every time.

That and something else keep crashing, not very impressive on a totally clean machine! I don't know how much that's a Touch issue and how much it's and Orange issue. About to dive into ROMs etc; not done it for a few months since I had a go on my Kaiser.
[Touch HD General] haggerma:
Got mine today

Mobiles.co.uk had a new delivery of Touch HD's on Monday. Got mine today :D

O2

£35 month

600min

Unlimited txt

18 month contract

Free phone

£30 auto cashback

Phoned O2 this morning with the "oh they have put the wrong bolt on on" the nice lady on the phone said thats ok, made the change and is effective from tomorrow. :cool:

let the flashing begin!
[Touch HD General] tabannis:
I have just got my Touch HD from mobiles.co.uk

200minutes

200 Sms

£20 PCM

+ £7.50 PCM Unlimited Data

Phone cost £60 but got £40.00 quidco cashback. Phone took a while to arrive due to no stock, but i'm pleased. Especialy as I deal with 02 direct from customer service and the such rathet than CPW/mobiles.co.uk.
[Touch HD General] markpud:
To end my story, I got my £75 auto-cashback cheque in the post this week from CPW on behalf of mobiles.co.uk.

So, assuming it clears :p I can give my full support to the mobiles.co.uk process!

I'd recommend to ppl that as well as posting here it would be a good idea to post on consumer review sites such as ciao.co.uk or plebble.com to give a wider audience your views!
[Touch HD General] scoopycoopydoo:
hi

anybody knows anything about duties/taxes by customs in canada

for buying pda from eg.clove,co,uk?

it's better is i dhl it or send it by post

and for which one i should pay tax in canada and how much

thank you

ps. i'm buying htc hd
[Touch HD General] redfrontdoor:
My Orange contract just ran out and try as I might they would'nt entertain me with the HD. I even quoted the website saying existing customers have the same deals as new. His reply was to port the number to a PAYG sim and come back a month later. I'm of to Vodafone for 500mins 100 texts and unlimited internet (FUP is 500mb per month like orange) for 18 months, £35. It arrives tomorrow.
[Touch HD General] Ben_Mobiles.co.uk:
Thanks for all the feedback (177 pages!) which obviously I can't respond to individually and sorry if there's unanswered queries addressed to me, but please know that we are investing in more staff and phone lines (we understand that not everyone wants to order online, but we are a web specialist like Play.com or Amazon and keeping costs down allows us to offer these deals in the first place).

As to the above, as I mentioned before (about 100 pages ago ;)) it makes no difference to us if you switch the bolt-on to Unltd Web. We tried to range a £35 tariff with unltd data instead of texts for phones like this but unfortunately it's not currently possible through the CPW systems which we use.

You may have noticed we also added an "unlocked" tag to our handset pages - this appears when a handset is not only free of a SIM lock but also network soft/firmware, which I know can be of interest to smartphone buyers :)
[Touch HD General] markpud:
Hi Ben,

Good to hear from you representing the company! My experience has been pretty good I'm happy to say.

I would feed back that you should focus on keeping your stock figures accurate on the site, and be more pro-active in e-mailing customers to keep us up to speed on order status if it is out of stock etc.. That would cut down on calls from people chasing up.

IMO drop the "half price rental" deal since it must be as intensive at your side processing all the claims each month as it is for people to have to send them in.. you have lots of other great deals, free gifts etc so avoid that hassle, which seems to be the source of the bulk of the negativity I've read here, after the inaccurate stock levels..

Cheers, Mark
[Touch HD General] Ben_Mobiles.co.uk:
Thanks for the feedback - if it were down to us we'd never have gotten into discounted line rental by redemption in the first place, as it's not the bst customer experience and yes there's a lot of processing overhead but to a certain extent we have to follow the market.

Stock status is a tricky one, as we use common Carphone stock we have limited visibility of demand and so stock can vanish without warning. Delivery schedules are also subject to change (for instance, customs seems to like pulling HTC deliveries into their inspection bays, no idea why).

I've already started improving our communications to customers about stock levels and delivery dates because I know that the next best thing to having stock is having accurate information available to everyone involved; if you were here for my earlier postings you'll have seen that even when we pass along our best information it still causes problems though :)