[FYT Android Head Units] tRidiot:
So I have another thread where I talk about some issues with the Snapdragon headunit.

I didn't like it, the "new" software I think is pretty buggy and I don't feel their built-in software works well at all. They advertise them as being capable of steering wheel controls, however when I questioned them about it, they flat out told me it was not capable with my vehicle. They denied any form of accountability saying I did not consult them before purchase or they would have told me not to buy it for my vehicle, as their engineer has not had time to work on these headunits to figure out any CANBUS options, and they refused to offer ANY support or suggestions to get steering wheel controls to work. They told me to research options with Axxess, etc. But again, offered no suggestion on how this would work, or even if it WOULD work.

I finally managed to convince them to let me return it with a loss of shipping (OUCH!) and 10% restocking fee. They sent me a long and detailed list of instructions on how to send it back, that I must include every single thing that came with it, I MUST mark the item as only $40 in value for customs declaration and that if I didn't follow their instructions to the letter, the item would be refused and returned back to me with loss of shipping and would not be accepted for refund. Then they told me I must do this within 1-3 days or they would not accept it. I then negotiated further with them saying I couldn't just have my wife driving around with an empty hole in her dash and all the accessories I purchased including cameras and antennae, etc., had been professionally installed and I needed to have them removed. I didn't have the ability to have all this done in 1-3 days.

So, the compromise was that I purchased ANOTHER Joying head unit, one they guaranteed would retain ALL my factory functions (another untruth), I shipped that unit in, uninstalled the original Snapdragon unit and installed the new UIS7862 unit with the in-place accessories, then boxed up the Snapdragon with the new and unused accessories and shipped it back to them - letter for letter, word for word with the instructions they provided. At an exorbitant shipping cost to China.

Then I leave on vacation, I sent them the tracking number and they said once they received it, they would refund my money (less 10%).

So when I come back yesterday, I find the box on my doorstep. It had apparently been opened by customs and returned to me with a notice that it was insufficiently declared and needed a new customs form filled out.

So Joying has told me tough luck, it must be my fault in how I filled out the form, as others have been able to send things back with no problems.

So now I am out:

Original purchase price - $562

Additional installation accessories, harnesses, etc - ~$100

Professional installation costs - ~$200

Return shipping cost - $110

Not to mention the time and effort I have put into this crap, I'm out nearly $1000 for a head unit that they admit doesn't do what their webpage specifically says it does and they will not support (ANY steering wheel controls), and due to their ridiculous requirement that I declare this item they sell for over $500 to be listed as $40 in value, customs inspected and rejected it and returned it to me.

I've got some choice words for Joying, but the filters would catch them, or I'd get banned. Now I'm stuck with this 8" headunit I can't use and am out almost $1000.

Thanks, Joying, for your stunning lack of customer support and your overhyped and poorly supported product.

DO NOT BUY A JOYING SNAPDRAGON HEADUNIT. In fact, given my experiences thus far, I don't think I'll ever be buying anything from them again.