yashsingh1/xdaforums huggingface dataset:
[Touch HD General] ceanth:
Hi all,

My currently Tmobile contract ends in March so i can request my PAC code at the end of Feb (at least thats what they told me).

So is it worth putting in an order with mobiles.co.uk now or shall i wait until march? im just abit worried because i dont want to miss out on the device.

Also, if i change the bolt on to unlimted WEB then how many SMS do i get a month?
[Touch HD General] trice1921:
I've just called them and was told their expecting a delivery on friday, last week i was told it would be thursday.
[Touch HD General] Chizn:
Hi there, first post here :eek:

I have just spoken to Mobiles.co.uk and they are expecting delivery of the touch hd tomorrow morning, and are despatching mine tomorrow at some stage. I placed my order last Friday (6th) so I guess thats not too bad. Will keep you updated as to whether I actually get my phone, and if I have any problems porting my number/changing bolt on!

Chris
[Touch HD General] trice1921:
I wouldn't believe that at all. I ordered on the 4th and called them friday after it had still not been dispatched and they said it'd be the 12th, then today they said the 13th. I think they just say any random date.
[Touch HD General] Chizn:
Hopefully thats not the case and I do get mine, I'll keep you updated though!
[Touch HD General] ca9dsc:
Hi

I can get a upgrade this weekend and want the Touch HD, is there anywhere else that stocks the HD?????

Thanks
[Touch HD General] trice1921:
Just called them again. Their expecting stock in the next few days, but not today.
[Touch HD General] nhudgell:
Thanks mate, keep us updated!
[Touch HD General] Chizn:
Im also just off the phone, the girl I was talking to said they took delivery of them today and were despatching my order today, I would have it tomorrow :confused:

I sincerley hope this is the case, but cannot understand why they have told you a different story. Unfortunatly Im away on business tomorrow, but will post on Friday and let you know if it does actually arrive!
[Touch HD General] catnono:
let me put in another spoon to stir this a bit more

I have called them 3 times for the last 10 days, they have given me 3 different possible dates and with no guarantee, of course.

So yesterday, I simply cancel my order, place another one via buymobilephones.net, and got mine this morning :D.
[Touch HD General] trice1921:
If you log-in to the members area of mobiles.co.uk it should say if your order has been dispatched. If it hasn't by now chances are it wont be delivered tomorrow. Mine hasn't been dispatched yet.
[Touch HD General] crewmeal:
Can anyone tell me if you buy an HD on an o2 contract whether it's unlocked or not? So far mobiles.co.uk, o2 and every other forum I know have been unable to respond to this simple question
[Touch HD General] carphead:
I would assume that it is unlocked as it's not an offical O2 phone.
[Touch HD General] trice1921:
Just had an email from mobiles.co.uk confirming that they are expecting delivery this week. So it's either todfay or tomorrow, should have mine Saturday or Monday.
[Touch HD General] ukemaxxer:
I had the same email today also. Spoke to CS eventually today and was told stock would be in tomorrow and I should have my HD on Monday.

I wont hold my breath!
[Touch HD General] davenash:
and now they're saying wednesday... 'definitely'. lol.

EDIT:

Update! Called two minutes later and: "No we don't have a date for when they're coming in, we've got quite a lot of people waiting, so it could be quite a while". Do you know when you're getting stock? "As far as I know we're not expecting any".

JUST TWO MINUTES LATER....
[Touch HD General] trice1921:
I don't know how a company like this can keep trading! Im going to call them soon and if they say they have no stock im cancelling my order. I've been reading on the o2 forums several people saying o2 wil be offering the handset direct very soon. Think i'll wait for that.
[Touch HD General] trice1921:
Just called and was told their expecing a delivey this afternoon and i should have it by tomorrow or monday. I don't believe them at all but i'll wait till monday and if it hasn't been dispatched im cancelling and waiting for o2 to get it.
[Touch HD General] twisted-pixel:
and if O2 don't get it for a month??

you might as well keep your order, and then place one with O2 as well. whichever one turns up..cancel the other.

I'm on O2 with the HD which I bought from mobiles.co.uk before xmas.

I'm still waiting for an exchange unit though becuse I've had problems with the phone, and the CPW tell me there isn't any in any of their stores in the whole country (on Monday)
[Touch HD General] trice1921:
I'd rather not give my custom to a company that doesn't know what it's doing, and i can wait another month.

Another reason not to get anything from mobiles.co.uk
[Touch HD General] mike_dangerous:
I'm not sure how to blame mobiles.co.uk are, they might not know when they are taking delivery because maybe they have supply problems, the HD is out of stock in a lot of places and mobiles.co.uk offers by far the best deal. I'm sure they could do better.
[Touch HD General] trice1921:
If they don't know when they'll be taking delivery then they shouldn't be giving people dates. I wouldn't have minded if they told me that it would be x days till it was in stock, but the fact i was lead to believe it was in stock when i ordered, then told the 12th, then 13th and now 14th is just plain lies that make me angry!
[Touch HD General] constablechris:
I haven't read all 165 pages of this so it's probably been answered - but I know there was talk about not being able to swap the unlimited text bolt on on the £35 per month tariff with mobiles.co.uk to the unlimited data package (meaning you would get 600 mins, 500 texts and Unlimited Data - instead of 600 mins/Unlimited Texts)

I phoned O2 and the girl said she couldn't alter the carphonewarehouse tariff, but she was happy to move me over to the O2 tariff (identical deal) and was then able to alter to give 500 texts and unlimited data.

At the time of phoning, my contract had been active for 1 month.

Top stuff - because it means I save £7.50 per month!

Apologies if this is old news!
[Touch HD General] fowler002:
but you loose the £87.5 discount you get from mobiles(if you chose the 5months half price offer).

if you'd read more of the thread, you'd have found out that people had to try a few times before they got some one who changed the bolt-on. tho I don't know if all those people had the same thing happen as with you(i.e. just moved over to o2 equivalent price plan), guess we wouldn't know till it comes time for claiming the 1st cheaque back.
[Touch HD General] constablechris:
D'oh.

I did indeed choose the half price offer - is it definate that I won't recieve my cashback?
[Touch HD General] bpcue:
I will say thanks to mobiles.co.uk. Just canceled my order for Touch HD. The touch pro2 is looking more promising.
[Touch HD General] trice1921:
Did they happen to mention when the HD would be in stock? Im on hold now, and hanve been for around 20 minutes. Im thinking of waiting for the diamond 2, i like the look of the zoom bar.
[Touch HD General] trice1921:
Finally got through. They said their expecting a delivery later today, it was expected Friday but didn't turn up. Im betting it won't turn up today either. I don't know if i should cancel and wait for one of the new HTC's that have been announced today.
[Touch HD General] bpcue:
Sorry, I wasn't interested anymore. So I didn't ask.
[Touch HD General] trice1921:
Just got off the phone. Their expecting a delivery tomorrow now. Im thinking of calling o2 to get my pac code then ordering from mobilephonesdirect.co.uk on t-mobile. They say it'll be 5 working days for delivery but i dont mind waiting when im told before placing an order.
[Touch HD General] micken:
Order sent to warehouse

Got this email from mobiles.co.uk this morning 7.55am, original order was 02/02/09.

"This email is to notify you that order XXXXXX has been sent to our warehouse to be despatched. Delivery will take place the next working day unless this email is timed after 5pm, in which case Royal Mail will collect it tomorrow for delivery the following working day."

HTH
[Touch HD General] spud_work:
mine has gone to the warehouse this morning too :)
[Touch HD General] trice1921:
When did you place your order? And how do you know this, did they email you or did you call them?
[Touch HD General] carphead:
Mine was sent as well. My order was placed on 7/2/09 :D Communicated via Email
[Touch HD General] trice1921:
I ordered on the 4th and mine still hasn't been sent!
[Touch HD General] Dazman:
I got the warehouse mail at 9:05 this morning also for an order placed on 9/02/09. Hopefully everyone else will also!
[Touch HD General] trice1921:
Got the email at 9.44am.
[Touch HD General] Chizn:
Same, dispatched this morning, finally after all the false promises!
[Touch HD General] Ryanmt:
Has anybody done the claim for the 5 months 1/2 price line rental yet. Whats the process?
[Touch HD General] shuflie:
I ordered on O2 24mth from mobiles.co.uk yesterday, not too worried about delays in shipping since my contract on t-mobile isn't up until the end of March. What I would like to know is though is if getting O2 to switch me over to a tarriff that allows the text bolt on to be swapped will mean a bill for £500 from mobiles.co.uk for the phone? It might just be possible if you look at what they say in the order confirmation email.

Did everyone get this and just ignore it or is it something new to combat tarriff switchers?
[Touch HD General] Chizn:
If it hasn't changed since I worked for O2 (!) I believe its only if you switch to a tarriff that is cheaper, i.e. if your tarriff is £35 per month and you downgrade it to a £25 per month, then you will be billed for the phone. Changing bolt ons, or upgrading tarriffs have no bearing on the above surcharge.
[Touch HD General] shuflie:
My main worry is that what O2 might actually be doing is cancelling your mobiles.co.uk contract and putting you on an O2 online tarriff which has the web bolt on available as the free add on, which may mean that mobiles.co.uk do not get a cut of the action from O2 and will bill for the phone.
[Touch HD General] gellofish:
I missed out on my half price line rental last year cos they said I was 2 days late sending copies of my bill. It's seems a bit over complicated to claim so I just went for the cashback offer this time. Don't want to spend two days screaming down the phone at them again!!!
[Touch HD General] ukemaxxer:
Funny enough, I emailed them yesterday and said I was sick of being messed about, and to cancel the order. Then tonight I get the email stating that mine has shipped.

We'll see if they turn up tomorrow eh?
[Touch HD General] welki1979:
mine should be arriving tomorrow before 1pm apparently....with a £7.50 internet browsing bolt-on apparently.
[Touch HD General] shuflie:
Did you ask for that on the phone or something? After getting a no stock email this morning I got a sent to warehouse notice at 3:45 so should be getting mine tomorrow after all. Must have been a really big delivery in today or else everyone has cancelled their orders. Will call O2 freephone number about getting unlimited web bolt-on switch before opening though, if it would effect mobiles.co.uk comission I'll just sent it back and get it on Vodafone, £35/mth for 18 mth contract with 500min, 100txt and 500mb unlimited web (which is more unlimited than O2 it seems)
[Touch HD General] fowler002:
you might find thats not true, I'm guessing you've seen the 200mb(or so) but thats for payg(& business) and there doesn't appear to be a quoated limit for pay monthly
[Touch HD General] cjovic:
beware as i have tried swapping the texts for data, mobiles said it was ok but O2 refused to do it, i spoke to them about 10 times and each time they said it could not be changed and i would have to pay the extra, so the phone went back and got a refund, stayed with orange and not regretted it.
[Touch HD General] trice1921:
When did you try this and what number did you call?
[Touch HD General] trice1921:
Got my handset a few minutes ago and called o2 straight away, on the free phone number everyone else seems to be having luck with. They wern't able to change it to the web bolt-on! They said it's not available on my tariff!!! Im going to call back again later.
[Touch HD General] Chizn:
Which Tariff are you on? Its only available on £35 per month tariffs and over on 18 month contracts, and on £30 and over on 24 month contracts.
[Touch HD General] trice1921:
Im on a £35 18m tariff. I called that number and got through to upgrades. The advisor tried to do it but said it wasn't showing in the list of available bolt-ons for my tariff/account. I think o2 might have got on to it.

If anyone manages to do it today please let me know.
[Touch HD General] Chizn:
I'll be pissed if we can't change it! Especially after being told I could by Mobiles.co.uk and the person I spoke to in O2 when getting my PAC code.
[Touch HD General] ukemaxxer:
Just come home from work early to find my HD had been delivered.

Rang O2 straight away before opening the sim pack, spoke to Wendy in upgrades, was very polite and asked to set up my new password etc, then said any chance of replacing the text bolt on with web. No problem, she said it would be active on my next billing date and not to use web until then. Luckily my next billing date it tomorrow 19th.

Am now going to set up my online access with O2 and make sure the correct entries are there.

All I can say is keep trying with the freephone number. I didn't get any mention from them of changing me to an O2 tariff etc, in fact she never even mentioned it was a mobiles.co.uk special.

Richard

ps I went for the 18 month £35 tariff with 5 months half price

** update **

Just set up my online access and unlimited web is showing on my details page

My tariff: O2 35 18 Month

Contract duration: 18 months

Contract renewal date: 16th August 2010

Services: Unlimited Web Bolt On
[Touch HD General] trice1921:
Just called the magic number again. They swapped texts bolt-on to the web one for me this time and said it should take effect from tomorrow and that i should call back to make sure. Im not gonna open the mobiles.co.uk sim until i get confirmation that i have the web bolt-on tomorrow.

The first time i called the person who answered said they were the upgrades department, and this time it was just general customer services i think.
[Touch HD General] soulja4lyf:
Hi, I just ordered a HTC Touch HD from mobiles.co.uk on sunday. It is on o2 600 mins and unlimited texts. Free phone. £30/month for 24 months. 12 months 1/2 price line rental. That sums up to five hundred and something for the whole contract, which I think is pretty cool. I received the phone today at 1 o'clock. I called up o2 customer service straight away and the customer adviser immediately changed my unlimited texts into unlimted internet. He told me not to use it until tomorrow though! The Touch HD is awesome!

btw, can someone please tell me how I can install software on the Touch HD? Thank you.
[Touch HD General] ceanth:
guys, what number do you ring to change over the text bundle to unlimited WEB?

How many text does that leave you a month?
[Touch HD General] welki1979:
Wel got mine today with internet bolt-on.

No changing of tarrif for me....best to keep it simple and just buy the additional internet bolt on for an extra £7.50 per month.

If you're on a £25 p.m tarrif it still works out cheaper than most other users.:eek:
[Touch HD General] markpud:
ceanth: dial 100 for O2 customer service, they will change your bolt on to unlimited data (assuming 600mins contract) for free within 24 hrs.. You end up with 500 texts p/m then.. (lower contracts you pay £7.50 p/m for unlimited data).

Not read through all of this thread to be honest, but from the reviews of mobiles.co.uk that I found elsewhere I decided not to go for the half price line rental by rebate as it seems like too much messing around.. took the £70 auto-cashback instead, so should just get a cheque within 14 days..

Had to wait 10 days for the phone to come into stock though... so happy to receive it today!
[Touch HD General] trice1921:
Called o2 back this morning as instructed to check the web bolt-on had been activated and it has!!! Asked them to confirm how many texts and it's 500 which is more than enough for me.

All i need to do now is transfer my number, but i'll leave that a day or two until iv decided to keep the phone. So far im loving it, had the X1 a few weeks ago but this is so much better.
[Touch HD General] Sannei:
Hi, hope you don't mind but what number did you call to get the text changed to data? I have now called them three times now and they've said they can't change it.
[Touch HD General] Chizn:
Same worked for me just now.
[Touch HD General] Sannei:
Thanks. I was using my landline to call. I will try that now.
[Touch HD General] trice1921:
I called 0800 587 4715 from a landline. When it's answered, if the person say's 'upgrades' hang up, i found that these couldn't change it.
[Touch HD General] ukemaxxer:
They can change it.

I rang just once, from my landline, and with no fuss at all, they changed from text to web
[Touch HD General] trice1921:
Was you answered by upgrades or the customer service dept? Upgrades couldn't change it for me.
[Touch HD General] :
Ive been searching everywhere for the best deal on this phone. Seems its not good going direct with a network provider. Employ a middleman and things look much better. Phones4u, Dialaphone and mobiles.co.uk are all doing good deals now on Orange.

Ill be going for an Orange Dolphine 35 with free magic number, unlimited texts, 600 mins p/month talk and 10 months half price line rental. This is through Dialaphone. There are other deals with free i-pod nano's etc but this one will be best for me.

Carphonewharehouse now have these phones in, but the deal is way off the above ;)
[Touch HD General] Plonker:
I used the magic number to ask for my bolt-on to be changed when I got my phone last month. It was done first time. However, unlike most that had it actioned within 48 hours, I was told I'd have to wait until my next bill date. That's in a few days, so I'll be checking soon. Fingers crossed!
[Touch HD General] Garneth:
I almost ordered one from mobiles.co.uk but after reading some of the tales regarding their customer services, I held off.

Does anyone know anything more about the rumours that O2 will be offering the HD soon?
[Touch HD General] :
On some sites the HD is available on o2 tarriffs already?
[Touch HD General] markpud:
I'd be surprised if O2 offered this phone directly since they have the iPhone and this is a direct competitor... I don't think apple would be too thrilled.. just my opinion!

mobiles.co.uk etc have unlocked the Touch HD to offer on o2.. mine even works with my old t-mobile sim.. but no data capabilities lol
[Touch HD General] fowler002:
have you not read any of this thread? nearly everyone who's saying they bought from mobiles.co.uk got it on o2 not orange, what with all this talk about bolt-on changing.

markpud, mobiles(or cpw or any of their affiliate sites or even the places selling them on t-mobile and vodaphone) don't unlock the phone. they just get the 'normal'(i.e. sim-free) handset from htc and don't lock it to o2/voda etc, unlike orange who add their sim-lock to it.

sannei just a warning, to call 100 you'll need to get the sim out of the evelope(unless you're already an o2 customer and use your old sim) which means no returns.
[Touch HD General] Garneth:
That's not the same as O2 offering the phone, which is what I meant. Apologies.
[Touch HD General] :
No worries garneth, I obviously misunderstood what you meant :)

Thanks for that Fowler, No, in fact I havent read most of this thread, because its now 170 pages long and beleive it or not I have better things in my life to be doing.

Thanks anyway though, it was really nice of you to try to get 1 up, well done and I hope you feel lovely.
[Touch HD General] alexnathan345:
Title of web bolt on

I just checked my account online, and they changed the 'unlimited text' bolt on to 'O2 Web Bolt On'. Is this what it should be called? Or shall I be worried that the word 'unlimited' is missing? Thanks for your help, Alex.

PS: The Touch HD is an amazing phone!
[Touch HD General] liteswap:
This all sounds like positive news: free phone + 600mins + data for 35 quid. Time to leave Voda, methinks...
[Touch HD General] Charlie3999:
Got mine from

I have just got my HTC Touch HD and think it's a great piece of kit. Could do with finding somewhere to get good apps from. I bought mine from this website:- www.mobiles.co.uk/refer.aspx?refer=cust683520

O2 £30/month - Phone is free

600 Minuites

Unlimited texts

£150 cash back (redemption) takes the monthly payment down to around £23.

Unlimited internet £7.50/month (so your back to the original £30), don't forget orange don't offer unlimited internet.

The phone is unlock too.

Great deal if you ask me.
[Touch HD General] liteswap:
Sounds good! And I wouldn't go for Orange anyway since coverage is not as good - especially where I live.
[Touch HD General] nhudgell:
I've bitten the bullet and ordered.. lets see what happens, I imagine 20 day waiting period!
[Touch HD General] fowler002:
that's the 24month contract, like with the 18month contract(the 1 that nearly everyone is talking about) you can phone up o2 and try to get the unlim txt changed to unlim web(if you don't need more than 500txts). you wouldn't need to add the extra £7.50 bolt on.
[Touch HD General] hutsee hudd:
Mobilephonesdirect.co.uk

if u want a deal without all the bolt on change risk/fuss as well as the qiudco cash back hassle, id suggest

mobilephonesdirect website

i order htc hd

35 per month

18 months

700 mins

unlimited tx

unlimited data

on T MOBILE

free fone

pure and simple no gimmicks.

i canceld my mobiles.co.uk even though it arrived. i returned it.

but all comes down to which network u prefer.

i find the 100 mins extra handy.
[Touch HD General] Budadank:
That's an awesome deal. I'm now using mine from mobiles.co.uk so never mind.

I got my Text bolt on changed to Web on Friday 20th after lots of tries to the 0800 number posted here. Every time I told them I wanted a bolt on changing, they transferred me and the person gave me the usual "Can't do that, sorry."

Then I got this bloke from Upgrades who answered and I changed my strategy. I said "Oh, you guys can't change Bolt ons can you. I'll call back on the proper number."

"Hold on!" he said... I can do that for you. And the rest is history, he did it no problem at all. Top bloke.
[Touch HD General] nhudgell:
Just got the "sent to warehouse" email from Mobiles.co.uk! Should get it in the next few days I guess!
[Touch HD General] drewster_uk:
I've got nothing but praise for these guys - i went for the £30 pm 18 month contract on O2.

Don't think I'll ever go direct to the networks again.

Free BT Headset and car pack, £40 back via quidco and all arrived the next day.

Superb.

Drew
[Touch HD General] treehack:
I'm also considering this deal,from the blurb on the website it only mentions an expandable memory up to 16gb, does anyone know if it comes with the 8gb memory card in the box like the O2 and Orange phones?
[Touch HD General] hutsee hudd:
i got an 8gb from mobiles package
[Touch HD General] etronic:
Just ordered mine today nice deal on 24months. Should arrive tommorow. I'm with O2 already so i'll transfer my current contract onto PAYG and after that transfer my number on new contract. Also will try to get Bolt-On changed for Web (shouldn't be a problem as far as i can see)

Will share my feelings when i put my hands on it ;).