yashsingh1/xdaforums huggingface dataset:
[Touch HD General] smurkej:
Btw I also want to say thanks for coming on here and clarifying some issues for us Ben, it has put my mind (and I'm sure I speak for many) at rest and I hope to receiving my HD next week all going well with o2 getting a move on :)
[Touch HD General] smurkej:
idd, I'd ring o2 up to confirm this if I was you :)
[Touch HD General] ScarySquirrel:
Will do, cheers.
[Touch HD General] chaosdefinesorder:
For those wanting to keep their number, try this form on the O2 website - it asks for your old SIM serial number and the new SIM serial number so transfers the number across that way:

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate In Form
[Touch HD General] Cuchulainn:
Well, it was done for my fiancee and she has no contact with O2 beside being a customer. And I think it's still her when I phone her ;)
[Touch HD General] Shetlander:
I have a question which I hope Ben of Mobiles can clarify regarding returns.

According to the returns policy there are two deadlines for returning phones.

"Cancellations

You may cancel this agreement at any time up to 7 working days from the day after receiving the goods ("Trial Period") as long as you give us notify us in writing of such cancellation within the Trial Period. Goods must be returned to us in their original condition. Replacements or refunds will be processed within 7 days of our receipt of the returned item."

And then further down -

"Returning Mobile phone handsets

Contract and pre-pay handset packages must be returned within the first 14 days of purchase. (NB This excludes all upgrade connections and T-mobile contract and pre-pay which must be returned to us within the first 7 days of purchase.)

You may not return a handset if the sim card seal/label has been broken unless the handset is faulty."

So, I am hoping I can change the texts to data bundle/like the handset. If not it will be going back but which time period is applicable ?
[Touch HD General] tboy2000:
Ben, is it Orange or Carphone Warehouse who declines credit checks? I have chatted to 4 people on here who had their Orange orders cancelled when they were declined. Mine was too! They all said they have good credit. What the heck is going on? I want to give you money for a phone and contract and I am not allowed to do so. Its really really frustrating!!!! :(

If I was to go to CPW and try to get a contract with Orange for the HD would I be wasting my time because they all use Experian?
[Touch HD General] jamief00:
I wonder if anyone from mobiles.co.uk would like to update us with a current ETA for providing the phone? Last I heard was that it *should* be done on Monday. I've decided if it is postponed again I'm gonna get the G1 instead, available with unlimited data for £25pcm and £49.99 for the phone (with quidco cashback of £35, meaning handset is £15).
[Touch HD General] Graeme:
The second question asks if you have

an iPhone. the options on the drop down are 'yes', 'no', 'Not sure'.

Is there a reason for the third option or is it just an expectation of the technical know how of the average iPhone owner?
[Touch HD General] lawmcd:
I see e2Save are advertising the tHD as in stock on o2...

http://www.e2save.com/o2-contract-phone/HTC+Touch+HD/1/TOUCHHD

Strange as they are also part of the CPW group... the handset is £60 tho but if it's avaialble... mmmm, decisions!

Going to phone their sales team to clarify availability.
[Touch HD General] Shetlander:
Thanks for the link lawmcd.

Just got my HD ordered. Its been delivered by the postman tommorrow.

YIPPPEEEE !!!
[Touch HD General] jamief00:
Are they available though?!
[Touch HD General] SingaporeAirlines:
Because E2save make you pay for the phone, it's a bit of a poor deal in comparison.
[Touch HD General] lawmcd:
Managed to talk to e2s sales (a lot quicker getting through than mobiles) and they are saying that they are looking at 7-10 days for available stock.

Not really surprising as they are part of CPW.

Oh well, pateintly wait on mobiles.....
[Touch HD General] jamief00:
Thats what I thought. How exactly is Shetlander getting his tomorrow then?!
[Touch HD General] Shetlander:
Lucky?

When I spoke to them they said they had none in stock but if I could hold then her manager would check another system for me. Hey presto, they had one that hadnt been sent out because it was allocated to someone who hadnt completed the order so gave it to me.

She also confirmrd that th HD must have passed the O2 test otherwise they wouldnt be allowed to sell it.

I also got it price matched to Mobiles.co.uk so free phone and delivery.
[Touch HD General] jamief00:
Hope you get it then! Wonder if O2 have now completed testing? And if so, why mobiles.co.uk haven't said anything.
[Touch HD General] AFK_Matrix:
Well I am a happy bunny now as Expansys say they have shipped my HD and it should be with me tomorrow :D

Can't wait to have a play and really see what its like instead of the brief go I had with it in an Orange store.

As for people saying they can't get through to Expansys etc, I can only assume it can't be the UK store because everytime I have phoned them up I have either had an instant answer or a wait of around 5mins. They also do call back within 10mins if you leave a message. So if you order from the UK store on this number 0161 868 0868 you should easily get through.

I also assume if I do add 3rd party apps and change some registry stuff that if I hard reset my device I can send it back?
[Touch HD General] smurkej:
You git Shetlander!! :p

Just spoke to e2save and she told me she sold the last o2 one earlier, presumably to you!!! :mad::)

Left her my number and she said she'd call me next week when they have more in stock. I'll go with either them or mobiles.co.uk, whoever gets them in first!!!
[Touch HD General] jamief00:
By all accounts, mobiles.co.uk already have them in stock, they just won't sell them until O2 approve the phone. Which seems odd, given that e2save are selling (well, one handset at least) it already....
[Touch HD General] smurkej:
Just spoke to mobiles and they are expecting it to be "late next week" before o2 approve them. And the beat goes oooooaannn.
[Touch HD General] smurkej:
I'm confused.com
[Touch HD General] jamief00:
Late next week now? Initially it was Monday past, then today, then next Monday, now late next week? I think the technical term is THE BRUSH OFF. I'm gonna phone them, if this is confirmed I'll just cancel - fed up (not of the waiting), but the misinformation.
[Touch HD General] smurkej:
idd. it's becoming a piss take now, seriously I think we're becoming the laughing stock of all phone forums across the globe right now... :(
[Touch HD General] Mark One:
I've just been told by "Tracy" that it definately won't be Monday and that they have no further info. I told her that another CPW co was selling on O2 so presumably the network testing was complete but she new nothing.

What a load of BS.
[Touch HD General] tboy2000:
I don't blame any of you. After 2 failed order attempts with mobiles.co.uk and all this nonsense with the way they are treating us customers, I will not shop there and will go elsewhere and I will not reccommend them to anyone. Damage done and it's too late to say sorry. Too much messing about. God knows how they won an award.
[Touch HD General] zoro25:
OK I have a question for Ben

what's to stop all of the Expansys customers or any one else for that matter crashing the O2 cell sites as their customers can use the phone on the O2 or any other network of their choice. ??.

Its all sounding like a massive stalling operation.

If Monday is not made then myself and I'm guessing many many others will cancel.

Mobiles.co.uk are no longer the only ones offering decent contracts with this phone.
[Touch HD General] crankshaft:
If e2s will price match against mobiles.co.uk then that might be the way forward. They'll also buy your old phone, they're offering £36.90 for my old Trinity!

If only someone hadn't just got the last one!
[Touch HD General] smurkej:
how do you know they've won any awards? is there any evidence to support this. As for testimonials they are a joke, any staff member can write a form a sentence and digress about how wonderful the company is.
[Touch HD General] ScarySquirrel:
http://www.mobiles.co.uk/mobiles-wins-online-retailer-of-the-year-2008.html
[Touch HD General] smurkej:
lawl were they the only company nominated? For starters their phone system is a joke. Last week I've pressed 1 many many times to get put through to sales and then beeeeeeeeep. Rang e2save today - mobiles should take note - that's how an automated phone system works. I could go on of course but I'll sound like a broken record player.
[Touch HD General] smurkej:
I am quite curious to know how e2save sold an o2 phone and mobiles cannot. Do e2save not have to get approval from o2 for network testing like mobiles?
[Touch HD General] ScarySquirrel:
I have never even been able to get through to be able to press 1. It just says "User busy" on my phone every time :(
[Touch HD General] Mark One:
Had a real chat with guy at another online retailer selling budled Voda contracts.

He told be that they didn't have stock yet - it was supposed to arrive on 7th, then the 17th and has subsequently been delayed a couple more times by HTC. This pattern sound familiar?

He's hoping for some stock end of next week :(

He also ventured that the idea that the handset was being delayed by O2 network testing was extremely unlikely. There was no reason to submit an unbranded handset in the first place.

So despite the nice spin of gentle Ben from mobiles.co.uk (he may well have believed the line he was fed himself) I would suggest that the O2 excuse is just that and that they either have no stock or do not have permission to release it for some other reason.

Would love to be proved wrong - sooner rather than later.
[Touch HD General] smurkej:
think I'll be going with e2save anyway, the girl I spoke to seemed really bubbly and helpful, and offered to call ME back when they had them in stock. Whenever I ring up mobiles I feel like they are trying to get me off the line as quick as possible.
[Touch HD General] sonypc100:
Every handset sold with a network connection is subject to network testing by the network concerned, thats how it always has been and always will be.

The stock at places like CPWH, e2save and mobiles etc is generic unbranded stock, so its not actual Orange stock and its not o2 stock either - its just general stock and can be sold to any network, so its not true to say that Orange has stock and o2 doesnt as such.

It is purely and simply network testing that is holding the up the sale of it on o2, the stock is there - they will take the same one off the shelf for o2 or Orange put a sim in the box and post it out ot you and this will happen on o2 as soon as o2 say they can sell it.
[Touch HD General] Shetlander:
When I spoke to e2save (part of CPW) I was told that mobiles.co.uk had access to the same stock system as them. She was adamant that they wouldnt be allowed to sell it unless it had already been given network approval.

As a thought. is it not up to the manufacturers to get network approval as how would they be able to sell SIM free ones?
[Touch HD General] SingaporeAirlines:
I tried to get E2Save to give me free unlimited mobile data. I failed.
[Touch HD General] smurkej:
has anyone contacted o2 asking why the network approval is taking so long
[Touch HD General] Mark One:
I'll get them on the Batphone & ask ;)
[Touch HD General] sonypc100:
Unless you know someone in the testing dept within o2 who you can contact, then I doubt front line customer service staff would have any idea
[Touch HD General] Rishi_Tank:
Accelerometer games??

hello everyone, is it possible that there will be a large number of accelerometer games for the HTC Touch HD i.e games like on the iphone. This would be really cool to have! or is it possible to convert the iphone games to work with the HTC Touch HD? im currently waiting for my o2 version from mobiles.co.uk. It's really annoying me now that they keep changing the dates! I have a theory though... what if they are pushing the dates forward again and again in hope that HTC will reduce the price of this phone? Because it is my understanding that a company such as mobiles.co.uk buy new handsets in bulk for a set price and then sell them along with a contract where they get commission by the network provider (in this case o2) with each sale. So by pushing the dates forward again in again (and making us irritated on purpose) they are indeed giving them a chance of buying a bunch of HTC Touch HD's for less money so that they can obtain higher profits... This is just a theory though and the fact that this phone is being sold unlocked and sim free by other companies shows that it can't be delayed because of 'network testing' since im sure all those people that have bough sim free and unlocked handsets (up to £500!) have put their old o2 sim or wateva. So either this o2 excuse is a lie or maybe mobiles.co.uk are being fed lies by their own superiors? (CPW i would think) Any suggestions?
[Touch HD General] arfster:
Or 3:) maybe it's true, given you've got no reason whatsoever to think otherwise.
[Touch HD General] zoro25:
E2Save which is also owned by CPW is selling the devices,

That's a reason to think otherwise.

E2Save have said that they also look for Network Testing from O2.

So it would seem that one CPW outfit is delaying and the other is shipping.
[Touch HD General] zoro25:
E2Save which is also owned by CPW is selling & shipping the devices,

That's a reason to think otherwise.

E2Save have said that they also look for Network Testing from O2.

So it would seem that one CPW outfit is delaying and the other is shipping.
[Touch HD General] jamief00:
e2save have shipped ONE device, as far as we know.
[Touch HD General] crankshaft:
on 2esaves website it says:

"Available today on Orange. Pre Order on O2."
[Touch HD General] Paul.Ferrari:
mobiles.co.uk have told me today that they're expecting to be able to ship next week - I have my Touch on pre-order with them, so I hope they're not giving me a line.
[Touch HD General] jamief00:
Well they've been telling folk all along "we'll ship on the 7th", then "the 17th", then "the 20th", then "next monday" then "late next week", so chances are they are probably feeding you a line! (And all of us who have ordered).
[Touch HD General] andyww14:
Just had an email from Expansys, my HD has just been shipped, so with abit of luck I should have it tommorow.

So far my experience of Expansys has been pretty good.

I'll keep you updated.
[Touch HD General] dannyencasa:
This is just getting ridiculous. When are we suppose to get our HD's

I just got my PAC code from Orange, and got 30 days until the PAC code expire.

I hope I get my HD soon.

I loosing faith in mobiles.co.uk (actually, I think I have lost it)
[Touch HD General] Ben_Mobiles.co.uk:
Hi all,

While I can't speak for E2Save and am not sure why they were connecting a very small number of O2 Touch HDs, I can assure you that network approval is a necessary step in ranging handsets and one that we cannot simply bypass.

I know you can buy a SIM free phone and use it on their network, which sort of makes a mockery of this (albeit in a very small number of cases) but I stand by everything that I have communicated to you guys - trust me, I know more about the Carphone/O2 relationship than an independent Voda dealer does :D

There's currently 138 Touch HDs in the warehouse, and a delivery of hundreds more is booked in for next week on top of this. Trust me, if I could despatch them I would in a heartbeat - we're not exactly doing ourselves any favours by playing by the rules here.
[Touch HD General] Ben_Mobiles.co.uk:
As I've said previously, we can only pass on the best information we have and this does change over time, especially on handsets that are made the other side of the world and are in demand globally.

Not saying this is the case here, but did you know the speed container ships sail at is varied with the price of oil to keep fuel costs predictable?

We live in a very complicated world, keep the faith :D
[Touch HD General] Mark One:
Thanks Ben. This does beg the question though - do you have stock to cover pre orders or is it currently on a container in the atlantic ocean?

If the latter, with the price of crude falling below $50 this morning, they should be able to put their bloody foot down.
[Touch HD General] jamief00:
Why does it matter how fast a container ship sails, when the only thing holding up the orders is O2 approval?

People are getting annoyed because the goalposts get moved every 2 days - (and again, this is nothing to do with stock levels, its apparently due to O2 network approval). Why has nobody from Mobiles.co.uk contacted O2 and found out why this is happening? Communication is king in business - we've had pretty much none from mobiles.co.uk,. other than ever-changing ship dates, and the blame is always attributed to O2.

I'm sure a LOT of people would be happier if someone from your organisation would take it upon themselves to find out what is going on with O2.
[Touch HD General] dmsims:
Well after a couple of uncompetitive offers from Orange I rang and asked for my PAC code

So now the deal is:

Orange pay me £30 (net) for the Touch HD

Dolphin 40 for £31.50 a month:

750 minutes, unlimited texts, internet evenings and weekends

arrives Monday
[Touch HD General] smurkej:
EXACTAMUNDO!

SERIOUSLY

COULD

NOT

HAVE

SAID

IT

BETTER

MYSELF.
[Touch HD General] Shetlander:
Probably anchored off Somalia:rolleyes:, thats why all the pirates keep one step ahead.

Theyve all got HD's :D
[Touch HD General] crankshaft:
Excellent :D
[Touch HD General] TTDegs:
nah - if they all had HDs, they still be chasing the ship, due to the GPS lag ;)
[Touch HD General] mrpetrov:
Can't complain here. I went through expansys despite being a little dearer - as I am going to use the T-Mobile 3 gig Mobile Broadband Plus package (which you can use on your talk sim), and I'm not a big fan of O2's 3G network. Decided the video issues may not be a show-stopper given the comforting noises coming from the CorePlayer developers.

Ordered from Expansys today at just before noon, credit check done swiftly and phone shipped out four hours later with tracking number, should arrive tomorrow (fingers crossed)!

Knowing my luck it will have dead pixels or something annoying like that.:)

Petrov.
[Touch HD General] SiliconS:
lmao! :D

......
[Touch HD General] Shetlander:
And true to there word it arrived today.

None branded from what I can tell. Only branding is the O2 sim card.

Ill test it later with my Vodafone sim card to see if it is unlocked.

Can also confirm it came with an 8Gb Sandisk micro SDHC card.

Also all the paperwork is on CPW headed paper so not sure what the problem is with mobiles.co.uk ?
[Touch HD General] Kloten:
i take it that mobiles.co.uk is not a good choice for me then
[Touch HD General] chaosdefinesorder:
No, O2 has always charged to use voicemail, however it is a single charge per use rather than per minute
[Touch HD General] tboy2000:
That's strange. My sister is on O2 and she has free voicemail.
[Touch HD General] SingaporeAirlines:
Is it possible that on the mobiles.co.uk tariff, voicemail is charged as a call in minutes and hence forms part of your allowance. Outside of your allowance, it is charged per access.

At least, that's my interpretation of it.
[Touch HD General] stax:
Reading the terms and conditions of mobiles.co.uk I found:

""Airtime Contract" means a contract entered into between you and your Network Operator relating to the provision of the Services;" probably they don't have control over any "Bolts on" given from O2. I hope so. :)
[Touch HD General] kilobulb:
some people on the avforums got their xperia's from mobiles.co.uk and apparently it flags as a special contract on O2's systems that they can't change. One guy got O2 customer service to change his tariff so he had the unlimited web bolt on instead of unlimited texts but others have not been so lucky even after speaking to supervisors.

Just a heads up that it could well end up being £42.50 a month. However with the 40 quid from quidco and 5 months 1/2 price line rental it still works out cheaper than the tmobile deal from expansys. An average of £35.12 vs £40.61 a month over the 18 month contract as I calculate it.
[Touch HD General] chaosdefinesorder:
I'm on O2 PAYG at the moment and I have to pay for voicemail, but it's a once-per-occasion charge. I do, however, go for the "free voicemail" O2 treat when offered it. The existence of such an O2 treat is an added indicator.

It might be, however, that it's another case of the Telco screwing over those on PAYG compared to contract, so contract may be free to access...

As SingaporeAirlines says, it could well come as part of inclusive minutes...

Oh I'm going to raise hell if they try and tell me that I can't change it despite the O2 terms and conditions clearly stating that I can!
[Touch HD General] kkkkevinkim:
why u have to get rid of T-mobile....the HD will work with cingular or T-mobile.
[Touch HD General] a28:
on O2 600

5 months 1/2 price: the total cost will be 35.00*16.5=577,5

£1.99 for 2 months: the total cost will be 35.00*16+1.99*2=564

am I right or not?

sorry for maybe stupid question...
[Touch HD General] tboy2000:
No its £542.50.

5months x £17.50 = 87.50

13months x £35 = £455

Total = £542.50

Cheaper than 2 months x £1.99
[Touch HD General] dom_mitchell1:
Because that would mean shelling out a load of cash toget hold of the HD. Doing it this way I can still keep paying the same amount of money per month and get the phone for free.

T-Mobile have annoyed me about their speed of bringing handsets out as well. First the Vario III (Kaiser) came out while I was still tied in with my 18 months with my Vario II which I could live with but then the delay over the Touch Pro (which I would have upgraded to months ago now) and their attitude to its release (more details here - http://xdaforums.com/showthread.php?t=412467&page=24) basically summarised by T-Mobile want people to buy the G1 and they've still got loads of stock of the Vario III they want to shift before they bring out the Vario IV despite that phone now being outdated.
[Touch HD General] SiliconS:
How long is everybody having to wait to speak to the sales department at mobiles.co.uk? I've been on hold for 4 minutes and counting...

And this is both the sales *and* customer service number. :o

Edit: 8 minutes and counting...

Edit: Screw them - I gave up waiting on hold for sales, and so I tried customer services. (Option 7) Every time I tried that option I got cut off instantly. Either their phone system is screwed (and has been since last week when I first tried calling them) or their customer service is completely ineffective. I'm not impressed.
[Touch HD General] miky7:
Do you know this shop?

http://www.superetrader.co.uk/htc-touch-hd-uk-black-sim-free-pda-phone-p-3659.html

It has a nice price for the HD.
[Touch HD General] alchemyst:
Heh, expansys went from 50 in stock to 48 in stock and now to 'Expected release date 11 Nov 08'. Does anyone have this phone!?
[Touch HD General] ardsar:
Ordered from them in the past with no problems. Fast delivery.
[Touch HD General] SiliconS:
Thank you, but I'm looking for a deal including a contract.
[Touch HD General] resque2:
I am from US

I ordered from them superetrader last Friday.

Paid with Paypal include all shipping charge. Order confirmed.

Today I got an email message saying they want 30GBP

I don't know what exstra 30GBP for, so I look up their website, and the price is still exactly the same as when I ordered on Friday.

I called them, but only machine answer.

This is very aggravating the way they conduct business.

I just reply email back to them to cancel my order.

Let see what happen.

By the way, Overseas Electronics is stocking HD for $749 + shipping

http://www.welectronics.com/gsm/hTC/HTC-TOUCH-HD.HTML
[Touch HD General] dannyencasa:
Just spoke to mobiles.co.uk and they have confirmed that you cannot switch the unlimited text from the O2 600 deal to unlimited data, As comes as one package in the deal.