yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Schooleydoo:
In the last 4 years, all of my HTC handsets have come direct from T-Mobile. In that time I have returned them due to bad flashes, manufacturing issues and even because I wanted to swap to a different model 6 months into my contract, all was done without fuss or issue.

Are Mobiles.co.uk the same? I am aware that the HD does not come O2 branded, and that O2 are still officially in the testing phase so I would be surprised if I could call O2 and expect the same level of service, and similarly surprised if I call mobiles.co.uk 12 months down the line because I have a bad flash or the HD develops a problem.

How are you all planning for this possibility? Is there an insurance level that covers this?
[Touch HD General] sonypc100:
prices are already dropping on mobiles.co.uk

i expect it will go into free fall in the new year....
[Touch HD General] murph1:
What a hassle getting changed to the web bolt on.

Phoned the 0800 number when the HD arrived - was told no problem it will be active tomorrow.

Unexplained call charges made me phone 202 to check, where I was told this isn't supposed to be possible but as I was offered it they'd honour this.

Phoned again after more charges to find it wasn't put through again and finally today to find the last person had put in 21/12/2009 as the activation date.

Now I have another promised date - tomorrow! We'll see. I'm certainly going to complain about the charges to date. Luckily I found the nodata prog so I can stop my hd from automatically connecting to the net easily when I don't want it to - it's even connected via gprs when I have a wifi connection as well for some unknown reason at times.
[Touch HD General] chaosdefinesorder:
Had exactly the same problem myself, took 6 days and £3.40 in data charges so get it fixed! They also set it to 2009 instead of 2008 by accident...

Still, I'm not too concerned by the £3.40, it's still less than the £7.50 I would have had to pay if they didn't (finally) change the bolt on!
[Touch HD General] Cybix:
Screen Alignment

Does anyone have any hardware problems with the HD?

I have one dead pixel, not bothering me (yet :mad: ). But the top of the display if I tilt it has the backlight shinning though (about 1mm or so, not normally noticiable). It’s like the screen is just slightly aligned wrong.

Any advice? Thx
[Touch HD General] sonypc100:
sent it back it will just ANNOY and ANNOY and ANNOY you more and more as time goes by!

get a replacement
[Touch HD General] Cybix:
Think your right, just concerned about getting more problems with the replacement phone let alone the hassle of getting mobiles.co.uk to pick it up and send me out a “new” HD :(

Loving the phone though, video is great :)
[Touch HD General] Rishi_Tank:
unlimited data bolt on

hey just called the 202 number to change unlimited txts to unlimited web and the guy said it isn't available for my tariff and that it couldn't be done. called the 0800 number and the nice girl said she can change it no problem and that it will take 48i hours to take effect lol. can anyone confirm that theirs has been changed and has remained changed permanently? because I read here that someone had their web change back to texts?
[Touch HD General] biddy:
I called the 0800 number on Monday 22nd to transfer my number and get the texts changed to web. The woman said no problem.

I then accepted one of the continuous calls from the 0845 number on 24th and asked her to check the bolt on and she said it hadn't been added but there was a note saying it should be added they just hadn't put in a start time. The new girl said she would do it and it should be active today.

Whether it defaulted back or the first woman just missed a step I don't know.

How do I check if web bolt on is enabled? Is all you can do ring the customer services and ask? I've registered on the o2 website but can't see any of my contract type details there.

Also, did anyone get any information on how to claim the 5 months half price from mobiles.co.uk?
[Touch HD General] Rishi_Tank:
o2 online bill

hey i registered for o2 online and when i click on view my bill i get returned to the home page for some reason. Does anyone else encounter this problem? I am not able to see my bill details online.
[Touch HD General] crewmeal:
Not living in the UK just yet and have been monitoring all these comments about upgrading to a Touch HD, I have a couple of questions.

Anyone bought an unlocked HD from Ebay and used a PAYG sim card?

Are phones bought via mobile.co.uk on the O2 contract locked or unlocked?

It seems that with the pound having a hard time it would be better to buy one in the UK.
[Touch HD General] gavie:
I bought the phone and the day it came next day, on 18th.I called the 0800 number. The woman activated my O2 online account and changed the web bolt on. It was activated the next day and has not changed back.

On tariff and services I get the following:

My tariff: O2 35 18 Month

Contract duration: 18 months

Contract renewal date: 17th June 2010

Services: Unlimited Web Bolt On

Guess you just need to be lucky with wh answers the call
[Touch HD General] biddy:
But how do you check that it hasn't swapped back? Is that on the internet or by calling customer services to check?
[Touch HD General] Rishi_Tank:
Ye thats exactly what i would like to see on my bill online but i cant even access the bill! it just takes me back to the my o2 page everytime lol i changed to the web bolt on yesterday and the lady told me that it will take 48 hours to take effect so hopefully Sunday (Today) should be the day its changed but how can i check this if i cant even access my bill online :( ive seen across other forums that this is a common problem?
[Touch HD General] gavie:
When I go into My O2 on the internet, it still shows web bolt on and hasnt changed. If you look at your recent chargers in the data it shows no charge every day for the amount of data used
[Touch HD General] biddy:
ah, thanks for clarifying. I don't get any options to actually see my account details so I guess myO2 is screwed up. time for yet another call to o2.
[Touch HD General] HandGrip:
I used the code for the free bluetooth headset and have noticed it comes with a car charger adapter. Does anyone know if this car charger is ok to use with the HD.

The usb cable fits and the car charger doesn't seem to supply too much power but I just want to be sure before I plug it in.

Thanks
[Touch HD General] chaosdefinesorder:
USB is a standard. this means all USB plugs supply the same voltage and current. if the connector fits it will be fine!
[Touch HD General] Ryanmt:
Well it took me about 10 calls but i finally got there in the end

Unlimited web.. happy days.

For those that keep getting told it cant be done, hang up and try again!
[Touch HD General] nemojosh:
just wondering if anyone currently has an order in with mobiles.co.uk as they seem to be out of stock of the blackstone and have no idea when they are going to get more stock.
[Touch HD General] geejun2:
i've read so much about this but does it work with the Xperia X1 as well? if i were to get an o2 contract frm mobiles.co.uk can i change my text bolt on to web bolt on as well? cheers
[Touch HD General] chaosdefinesorder:
The contract is irrelevant of the phone you use on it, (if bought from mobiles.co.uk that is) so there shouldn't be any difference at all. They didn't even ask me what phone model I was using when I phoned up the number of times it took to get it changed for me.

Good luck if you do decide to go for X1 + mobiles.co.uk! I'll add my support for phoning again and again until you get someone that will do it for you. In the (not exact!) words of the guy that finally did it for me - they ARE able to do it, it's just hassle for them (O2) so it's a lot easier to just say they can't do it!
[Touch HD General] lewyharvey:
Hi just thought I'd offer up my view on getting a Touch HD. I Ordered my Touch Hd from here:

http://www.mobilephonesdirect.co.uk/Basket/index.aspx

I managed to get the phone free on the Talker £30 + Mobile Web on an 18 month contract.

Plan breaks down like this:

500 anytime mins.

100 texts

Unlimited Web (500 mb actually)

Looks like they are now charging £45 now but this includes next day delivery. Still a very good deal if you ask me.

Ordered mine on Monday before Xmas and got it at 2pm on the Tuesday.

Offer also includes free 3 month insurance should you decide to loose it lol :o)

Good luck getting one and you wont be dissapointed:o)

LEWY

Just thought I'd add that this phone came fullyunlocked!
[Touch HD General] geejun2:
thanx a whole lot mate... just made an order but the free bt voucher turned into a charged one... have to call mobiles.co.uk tomorrow to ask them to change it... crap...

anyway... thanx again...

oh ya... those mobiles from mobiles.co.uk are unlocked rite?
[Touch HD General] chaosdefinesorder:
yep, fully unlocked! Good luck with customer services!
[Touch HD General] arpitp:
NOOO! :mad::mad::mad:

I just put an order in yesterday (didn't notice availability), and signed up for the forums and read this today :(

The mobiles site is showing:

Limited Stock

This item is currently in stock but only in limited numbers and we have been advised there will be no further stock available.

You are recommended to place an order ASAP to secure yours while stock lasts.

I will be REALLY pissed if the order gets cancelled/delayed.
[Touch HD General] nemojosh:
ive ben waiting since new years eve for mine.

none of the mobiles.co.uk customer service people have any idea when its due
[Touch HD General] Ryanmt:
Has anybody tried returning their phone if its faulty? Mine is constantly cutting me off during calls and its driving me insane
[Touch HD General] mikemod:
The vibration on mine was on solid even when the phone was switched off. Sent it back on a Tuesday to a Carphone Warehouse address, got a replacement on Thursday. Excellent service.
[Touch HD General] Ryanmt:
Thats good then, who did you ring? Did you get a replacement screen protector for yours? ive got the HTC one on mine and if the replace it i dont want to be protector-less!
[Touch HD General] nemojosh:
if you got a replacement that quickly, there must be some stock somewhere that were not being told about
[Touch HD General] SiliconS:
I proper ballsed-up the installation of the screen protector that came with the HD so I ordered a replacement from eBay. I installed it this evening and it's not bad for the £4 it cost, although the OEM one was better. The brand is Expert Shield. It's not as slippery to the touch as the original but it's more glossy. The sensitivity of the screen is perhaps a bit worse but I don't think it'll be a problem.

Just offering this in case you get stuck without one.
[Touch HD General] Neocasses:
I placed my order on the 31st Dec with the same limited stock message showing. I then phoned them on the 2nd Jan when my order was still showing pending, but even though I had been approved by O2 and passed all credit checks they had no stock and were not expecting any for two weeks. When I mentioned their website showed they had "limited stock" I was told they needed four people to change the website status and they wouldn't be in until Monday.

I have just spoken to them again, order still pending but still no stock for two weeks, and the website STILL shows they have limited stock (maybe the four people they need to change this are sick now?). Yet again they will "mention this to marketing to get it updated".

So looks like they are trying to get all the orders they can without being honest about the stock availability and the delivery date.

Not a good first impression for using this company.
[Touch HD General] Gulioth:
I just bought invisible shield from zagg (£20 amazon) so hoping that will go on ok! Martin Shields is also quite a popular one so I hear
[Touch HD General] mikemod:
Just phoned mobiles.co.uk customer services, I think there is an option for returns when you get through.

I sent back everything and they sent me out a brand new phone which included a new screen protector.

I sent mine back two weeks before Christmas so there was probably still stock then.
[Touch HD General] Bartop:
Same here. Cancelled my order yesterday and got one from Beepy instead, already delivered and waiting for me at home today !
[Touch HD General] twisted-pixel:
I got mine from mobiles.co.uk...ordered on 22nd december, arrived on 23rd...

love the phone but o2 are worse than f*****g crap!!

I'm having problems making calls, receiving calls, receiving texts etc, but o2 system have been down for ages and nobody there can help..so I'm paying for a service that I'm not getting....

if everything works for you then great...if it doesn't you're screwed cos they have no CS.

(can you tell I'm a tad annoyed with them?)
[Touch HD General] nemojosh:
i never had a problem with o2 the 6 or so years ive been with them.

any idea's of any other good retailers onlie offering the touch hd on o2?

ive been looking at theorder.co.uk and they want to charge 60 quid for the phone for the same contract mobiles.co.uk are offering. I'll pay it if its the only way to get my hands on one however they don't offer the 5 months half rental which appeals to me.

Shame mobiles.co.uk don't have any idea on stock. It could be in today, it could be next month!
[Touch HD General] Dualster:
Hi Guys,

Newbie here. Just to ket you know i ordered mine via mobiles.co.uk last night. Got a couple of emails this morning first saying i had been accepted by o2 and second one saying it had been sent for despatch. Hopefully that means i should have it soon.
[Touch HD General] nemojosh:
yay!

GOOD NEWS

i cancelled my order with mobiles.co.uk yesterday and placed an order with theorder.co.uk (bad mistake they dont answer emails, had to phone instead and was on hold for aaaages)

anyway a nice bloke from mobiles.co.uk phoned me on a mobile number (not the customer services number) saying that even though i had cancelled my order they have just received stock today (thursday) and will be getting even more tomorrow and i can reinstate my order instantly and have the touch hd dispatched immediately for tomorrow (monday at the latest he said)

i've now cancelled the order with theorder.co.uk and am awaiting my touch hd from mobiles.co.uk
[Touch HD General] Schooleydoo:
Ive got to say, I read this whole thread before placing my order on the 16th of last month. Weighed up the good and bad, and placed my order. I now regret it.

I called them 2 days after I recieved the phone (19/12) to report paint peeling and dead pixels and was told I could have a replacement as soon as they got stock in.

They have lots of stock in according to this thread, and its all gone to new customers and to clear backorders. I understand new customers have to come first, but I now have a week left before I am stuck with this phone for another 17 months.

I called 5 minutes ago after reading the above, and was told I had to wait for all those backorders to be fulfilled before I can get mine. I asked if she thought this would happen in a week,she laughed and told me to call CPW to see if they would REPAIR it. I didnt order my phone from CPW for this very reason, poor customer service! I wrongly assumed that Mobiles.co.uk being a smaller, more experienced company might be a little more customer friendly.

Sigh.
[Touch HD General] arpitp:
Cancelled with Mobiles and ordered from Beepy.

Just arrived today!!! :D:D:D

Now I just hope there isn't any problem with the handset!

Edit: Price not bad, full contract plus phone came to about £17 more, but I got more minutes.

WARNING, though, phone from Beepy comes locked to Orange.
[Touch HD General] nemojosh:
im glad mobiles.co.uk got more stock as with theorder.co.uk i would have had to pay 60 quid for the phone and wouldnt get the 7 months half price

nor the free headset =]
[Touch HD General] Bartop:
Yep - same here but unlocked in a couple of hours for £15 so not so bad ;)
[Touch HD General] SingaporeAirlines:
Beepy Mobile is a part of

Shebang Distribution

, and is one of the largest independent suppliers of mobile phones in the UK dispatching over 250,000 phones in 2007. Our Goal is to give our customers the best possible online shopping experience.
[Touch HD General] nemojosh:
mines arrived at last.
[Touch HD General] Rishi_Tank:
Great HTC Touch HD!

hey guys i've had my HTC Touch HD since 12th December from mobiles.co.uk and i got to say that the phone is absolutely amazing :) i haven't had any problems with it so far in terms of it being damaged/scratched or missing pixels etc or any hardware problems. I have also applied the invisible shield so i haven't got any scratches and the paint has not rubbed off at all :D looks pretty new still :) i've also received the bluetooth drive pack and im currently using the charger for the bluetooth headset as the charger for the phone lol! This is because the cable is a lot longer than what comes with the phone in the box. i've also installed all the hotfixes but don't notice any difference lol and installed various apps and games but still the performance of the phone is fantastic especially since i changed my unlimited texts to unlimited web with a great deal from mobiles.co.uk! so even though i waited more than a month for this phone (beginning of november) i still recommend ordering from mobiles.co.uk because eventually it is all worth it.
[Touch HD General] TravUK:
Ordered mine from www.mobilephonesdirect.co.uk on Thursday afternoon and it arrived Saturday morning. Very happy with it, although the screen protector was a right pain to get on cleanly. :)
[Touch HD General] digitalmetal:
Changing the O2 bolt on to WEB

Got mine on saturday morning from Mobiles.co.uk after a couple of week wait for the stock to come in.

Overall pretty pleased with it, usual windows mobile sluggishness here n there - not as slick as the iphone or google G1 (although i hate the iphone for other reasons).

But as soon as there is a solid fully functional android ROM il be going there.

I have a question,

I have not yet opened my sim pack from O2 and wanted to make sure i can change to web bolt on before accepting the SIM,

Where do i find my O2 phone number without opening the SIM pack?

My letter from mobiles.co.uk says its written on my Invoice but i cant see a phone number on there at all.

Did anyone else change the bolt on before opening the sim pack?

If i call O2 i dont know how to identify myself to them as i dont have an account number orphone number that i can find,

Will my name and address be good enough for them?

Can i even change the bolt on before i open the pack and start using the sim?

Any pointers would be much appreciated!

Cheers

Digitalmetal

www.digitalmetal.co.uk
[Touch HD General] Juggler258:
On my mobiles.co.uk A4 landscape invoice, the phone number is listed in the Description section. It says HTC Touch HD Black...... under that it says MOBILE (07590............) This is your mobile number.
[Touch HD General] SiliconS:
Hi Digitalmetal,

I waited to open the SIM pack until I'd successfully changed my bolt-on, but afterwards I realised that even if the bolt-on was a compulsory extra cost I wasn't going to send the HD back to mobiles.co.uk. I knew I wanted this machine and I wasn't going to find it anywhere cheaper. :)

But yes, I did change the bolt-on (and ported my number across!) before opening the SIM pack. The number was on the invoice from mobiles.co.uk. You will need to find this before you can call them so opening the SIM pack might be your only option. If it's any consolation, I managed to open the envelope without tearing it (even though I wasn't trying to) so you could always glue the flap back down. ;)

Hope that helps.
[Touch HD General] digitalmetal:
Thanks everyone,

on a side note, what is the correct full 0800 nuber to call O2 for bolt on changes, at various points through this huge thread people mention to use the "0800 number" but i can find any reference to the "full" number.

Thanks again

DigitalMetal

www.digitalmetal.co.uk
[Touch HD General] Juggler258:
The search thread button at the top of this thread works well if you try it.

0800 5874715
[Touch HD General] digitalmetal:
..........thanks
[Touch HD General] Rishi_Tank:
hey u dont hav to change the bolt on before you open or use the sim because it doesn't mske a difference. i changed my bolt on to web and ported my number AFTER opening and using the sim card and there was no problem whatsoever. and to identify yourself to o2 you just tell them your full name and your mobile number and then they should ask you if you want to put a password on your account or not. hope this helps.
[Touch HD General] digitalmetal:
thanks rishi i was just thinking if they point blank refuse to change the bolt on. i would cancel the contract and send the phone back and get one on tmobile from expansys, the phone costs just over £100from them but i can get £100 for my nokia n95 and I know t-mobiles data policy is very liberal
[Touch HD General] Rishi_Tank:
it might take a few attempts at changing the bolt on to web. i first called the 202 number which is free from o2 numbers and the guy said it couldn't be done, i then called the 0800 number and the lady managed to change it no problem. it depends who you talk to really because some people might have higher authority than others so its easier for the inexperienced o2 workers to just say no rather than transferring you to another advisor lol. but anyways it is worth it to get the web bolt on! im using it right now and typing on the touch HD. also i dnt think o2 have limited their mobile internet whereas other networks have e.g. orange with 200mb data. hope this helps.
[Touch HD General] Neocasses:
As has already been said, keep trying if you dont get the web bolt on straight away.

I called 202 (Customer Services) and they told me it couldn't be done, I then called the 0800 number and they told me it was no problem as I was entitled to change the bolt on within the 1st 14 days. The bolt on went active on my account 24 hours later and is still working. :D
[Touch HD General] digitalmetal:
i called with the 0800 number and was told it couldnt be done because it was a special carphone warehouse contract and they were not allowed to sell contracts with unlimited web,

ok i said, hung up and called straight back got a different operator who said "yes certainly il do that for you right now and it will be active tomorrow"

they also gave me my login details for my o2 account on their website so now i can login and see if the swap is done tomorrow.

anyone know when they say "tomorrow" when this means?

midnight? early morning the next day? or 24 hours from the time i called?

Im just being impatient i know :)
[Touch HD General] mikeycrawford:
Must Pay Better Attention

Arghhh. Didn't bother cancelling my "free" GadgetHelpline account, or the insurance that came with the phone, thinking I'll do it later. Fatal.

£17.94 debited from my account today, and another £7 something for the insurance.

To add insult to injury, GadgetHelpline will charge a *minimum* £5 admin fee for cancelling the contract. It's not clear from their terms and conditions whether I get a refund of the portion of the account unused (which would be most of the £17.94), but it is very clear about the minimum £5 fee.

Bar-stewards :(
[Touch HD General] SiliconS:
Thanks for the timely reminder. I did the useless Gadget Helpline ****e as soon as I got the phone, but I'd forgotten about the insurance. Guess I need to look through the paperwork to get the details of how to cancel that too.
[Touch HD General] mikemod:
The phone numbers are:

Phone care insurance- 0870 111 7002

TMTI Gadget phone support- 0870 429 6091
[Touch HD General] MrRalphMan:
How did you cancel the gadget crapola?
[Touch HD General] Schooleydoo:
I sent an email to the gadget place, telling them to cancel. Then cancelled the direct debit they had somehow set up without my authorisation. Am guessing through mobiles.co.uk.

The insurancce was never automatically added to my account, they called the next day offering it to me. I did not accept.