yashsingh1/xdaforums huggingface dataset:
[Touch HD General] mwitha:
I ordered from mobiles.co.uk last week too, not realising the trouble it was going to cause me.

Anyway, I'm part of an o2 customer insight group - where we take part in online forums, surveys etc set up and read by people from within o2. They are normally quite happy to help, so example one guy posted that he was unable to get the X1 on o2 a few weeks ago, and they found out why for him.

So... I've emailed / posted regarding the HTC Touch HD in hope that I might be able to get an answer from within o2! I'll keep u updated!
[Touch HD General] Ben_Mobiles.co.uk:
No updates I'm afraid, still being told "this week (customer services will probably have said expected by next week due to their policy on under-promise, over-deliver).

Just caught up on the 12 pages since I was last here (looooooong week) - let me answer a few points:

Expansys deal is not O2 approved, and the way they're selling Touch HDs is entirely different to the way we are

iPhone deal has nothing to do with this - I'm not even sure an agreement whereby Apple has veto rights over handsets would be legal, let alone get past the O2 board

Our website has indeed had this handset put back from "Pre-Order" to "Coming Soon" to stop new orders coming in; my decision.

There's a couple of people on this thread who obviously have no love for Mobiles; all I can say is that your arguments are based pretty much entirely on your own imagination. We're in the business of selling phones, not running elaborate pranks on customers: You're entitled to your own opinion but not your own facts. Thanks to the majority who've been understanding and patient.

Again, sorry about this and I'll keep you updated as and when there's new news. If you wish to stop waiting and move elsewhere then as others have said, drop me a line (ben at mobiles) and I'll cancel the order off.

Can I interest anyone in a Pixon? It's a lovely handset :D

Ben
[Touch HD General] smurkej:
Can't your manager talk to o2 testing dept. manager and find out why the delay?
[Touch HD General] Mark One:
If you bundle one free with my HD to make up for all this I'll give it a go :)
[Touch HD General] mwitha:
Thanks for the update Ben. I'm quite happy to wait since mobiles is clearly offering the best deal for me. However I just hope it isnt too long! :(

Its going to be another 18 months till I can change, so its worth waiting a few weeks to get it right.
[Touch HD General] smurkej:
mate dont mean to burst your bubble but mobiles have stated they do not know the prices for this handset on o2 - so how can u say it is a good deal when you dont know what the deal is ?
[Touch HD General] Mav350z:
Once again the Consumer gets dictated to loses out!

666 posts, boy have mobile.co.uk upset a few people off.

I ordered the phone for my father very early into when this forum opened.

Someone in mobiles.co.uk knows the truth; i'd be far happier knowing the truth and not be messed around than left hanging for a possibility for mobiles.co.uk to make a quick buck off me.

mobiles.co.uk tell us the truth. We are your customers, you're biggest asset and you shouldn't be allowed to do this and get away with it!

However this will all blow over and be forgotten about in a few months, and all that will happen is mobiles.co.uk will loose out in the short term, but there will be people who are angry with them now that will go back to them if the deal is good in the future.

How many peope do you actually think will not go back on principle of poor customer service, miss information and miss selling?

If we really want to do something about this, im sure one of us techies is also a lawyer/solicitor (im not clearly), a product advertised for pre-order im sure will still stand as a binding contract once purchased.

However, im not aware of the t&c's of mobiles.co.uk and most doubtedly, there will be a clause stating that if for some reason the product does not come in, then the sale will not count as a contract. So if its a supplier problem then they could probably get off the hook. O2 not authorising this sale, why is it there in the first place? Im going to have a look at the t&c's now.

If anything, can we be compenasated for the hassle of it all?

Legal knowledge please come forward, can anyone be bothered?, or am i just (barking mad) barking up the wrong tree?

All the best!
[Touch HD General] mwitha:
I was going by the price that I pre-ordered on....

o2 600 £35 monthly - they cant have plucked these figures from thin air... can they??
[Touch HD General] Ben_Mobiles.co.uk:
Where did we say that? Deals for the HD are finalised, as we know both cost price and tariff commissions.

Your question about speaking to the testing department at O2 - Carphone Warehouse are the ones with the relationship and all communication goes through them. Even when we were a direct dealer with O2 the testing department is a closed team that we would have to speak to through our account manager.

I've seen approvals take 1 day and I've seen them take over a month - it's a bit of a black art. Aren't O2 the only network running EDGE in the UK? Visual voicemail? Siemens infrastructure? Don't know, but testing a new handset is a complicated business.
[Touch HD General] Gaz25:
He is the manager (Senior Marketing Manager).
[Touch HD General] Ben_Mobiles.co.uk:
I can honestly say that you have as much information as anybody at Mobiles.co.uk does, but to save reading through 67 pages let me lay it out again:

Confirmed to Mobiles.co.uk that HTC Touch HD will be available on O2 once approval is in place

We make the handset live as a pre-order, so customers can join the queue for the handset and we can progress orders as far as possible pending stock

O2 approval takes longer than normal, and here we are

In future we'll be emailing any customer who's been waiting for their order more than 5 days every 5 days with an update. We've honestly never had a pre-order that has been delayed this long and it broke some of our communications policies.
[Touch HD General] sonypc100:
As I said, expansys are using a different model all together to sell the Touch on o2, they are getting around it by selling the 2 components (contract/phone) as 2 seperate entities.
[Touch HD General] Gaz25:
Well im going by what ben says. If he aint heard anything then they aint heard nothing. If i'm not mistaken, Marketing departments are the ones who create the packages to sell so will know more than what sales know.

It sounds stupid but I work for a company who make electronic thermostats. We once had a bad breakdown in communication between Marketing and Sales where marketing put a product on the website to say it will be available in 2 weeks yet sales didn't even know it existed!!! you could imagine the embarrassment of the first sales girl who got quested about the product only to reply "sorry but we don't have that for sale" to which she got a reply of "but its on your web site!" :confused:

That was all caused by one guy not informing sales and then was off for 2 days.
[Touch HD General] Cookie999:
I agree - I too am happy to wait a little while to get the phone I want on the network I want at the price I want. Having continued to look around, Mobiles are still offering the best deal for my circumstances and needs. It is the overall deal that I am concerned about, not just the phone itself.

I have watched this thread from the beginning and am amazed at some of the things being said on these pages. IMHO, if you can't wait for the phone, get it from somewhere else. Surely the choice is as simple as that? :confused:

Yes, the comms from Mobiles could have been better :(, but getting irate with Ben or the CS rep on the phone is not going to get you the phone any earlier so why bother! As I said earlier, if you don't like the service, go elsewhere - vote with your feet. If however, you still want this phone from Mobiles, bombarding them with emails, phone calls etc does seem counter-productive and a complete waste of your time (and their's).

Let's try and show a little patience on this. Nothing to stop us from continuing to look for other deals and if you find something better then get it and cancel your Mobiles order, letting the rest of us know so that we can jump ship too :D
[Touch HD General] faron.hadfield-jones:
I'm going to give them more time.

Lets go for broke.....Ben? I and others need this phone on o2. I understand you are having problems with o2 and approval. I placed my order back on the 4th of Nov. After pressing Cs they told me (look at post 167) that it was a contract approval issue. We are on 600+ in this thread and the same issue is apparent - no approval. Ben, I don't think mobiles would continue to market a product that they would have no hope of selling. So on that basis I am going to continue waiting patiently.

My Question is this, can you offer upgrades on o2? I understand this is something you want to do for o2 customers, and will be able to do shortly (according to CS). Can you confirm this? If this is the case then can I and others (who have existing contracts with o2) potentially have it as an upgrade, instead of taking out new contracts etc... Just a thought....
[Touch HD General] fowler002:
I would imagine you'd be waiting ages before the upgrade option is put into place, if this fiasco is any indication.

I'm still trying to decide what phone to get, got 3 options(touch hd, xperia x1 or g1). new month in my monthly rolling sim only contract with orange has started(26th november-25th december so have to wait till after christmas(prob wait till january), so just set at home reading this thread(good for a laugh if not anything else).
[Touch HD General] smurkej:
I would be getting the xperia if it wasn't for the crap reception. such a shame as the phone looks really nice and a like qwerty kbs :(
[Touch HD General] Ben_Mobiles.co.uk:
I had a P800, P900, P990 and then P1i - but couldn't get on with the XPERIA at all. Not really suprising, given the move from UIQ to WM but I'd have thought they should have tried to make it more usable for everyone in the same boat as me (ie their loyal customers - my bluetooth watch is just a watch now :( ).

I started using the internet on my mobile back when I first got a 7110 (wap.google.com translated pages into wap-compatible format) and even as early as the P800 I was using a bluetooth PAN to browse the web in my flat at no cost. Web 'n' Walk was the best thing to launch, ever, as far as I'm concerned.

I'm afraid that (even though I have some issues with certain things, like syncing deleting all my contacts and bookmarks multiple times) iPhone has turned out to be the phone I've been waiting for. Opera was nice, Safari is a huge leap forwards.
[Touch HD General] Ben_Mobiles.co.uk:
Upgrades - current timescale for going live on the website (like our Orange upgrades, we'll be the only people offering priced-up upgrades on the web) is later next week but this isn't an announced development (yet) so it may well get delayed.

There's a lot of setup that needs doing within CPW systems to allow us to sell these so I can't make any promises, but I'll definitely try and keep this thread updated with upgrades too if we're still in the same place we are now when they go live.
[Touch HD General] Gulioth:
Ben - i've been following your threads via the O2 forum....following on from your comments above and from the rest of this thread, I'm presuming CPW will also be offering this handset on O2 contracts as well as mobiles.co.uk at some point this year??!

TIA
[Touch HD General] ScarySquirrel:
I just called mobiles.co.uk just for the hell of it. Got through really easily which was nice. The lady said they don't have stock, then she said they will get stock when O2 approve the phone and that this is expected within the next two weeks.

She said that if I can find another deal elsewhere, then I can call up and cancel with Mobiles.co.uk, which I found really odd. Why would they suggest I cancel it?

I made sure that the order was left open as I don't really mind waiting for it. I have been using the same phone for 2 years, another few weeks won't hurt. It would be nice to have it before Xmas though
[Touch HD General] Ben_Mobiles.co.uk:
Also, would like to apologise as given the time it does now seem that approval is very unlikely to come through this week, which as you're all aware was our information up to this point.

I've written my second email of the day asking for an update, you'll know more as soon as I do.
[Touch HD General] smurkej:
I was mega keen on the iphone before i saw the hd pics/specs but the ONLY thing that lets it down is the **** syncing - I need a phone that CAN sync properly cos I have all my contacts in outlook 07 for my business, same with calendar.
[Touch HD General] Ben_Mobiles.co.uk:
I honestly couldn't tell you - sometimes they don't range high-end or 'prosumer' handsets in retail, sometimes they limit it to 'flagship' stores, sometimes they go into every channel. I have zero involvement with that side of CPW other than picking up a buyers guide monthly to see what they're up to :D
[Touch HD General] Ben_Mobiles.co.uk:
It seems to sync fine for me now, just don't sign up for the MobileMe trial unless you intend to carry on paying: This is what caused most of my grief, when I closed the account before the trial ended. All good now.

I've never used iTunes a day in my life either (despite running a powerbook for 3 years) so still getting used to the slightly strange way it treats libraries and settings.
[Touch HD General] Gulioth:
Thanks for that.

If made available on whatever channel with CPW, as a loyalty customer with 4 contracts I'm hoping if I stamp my feet enough, I'll get one! :D
[Touch HD General] xb00t:
Well, I just got of the phone with CPW and canceled my contract. They couldnt give me a time when they even *might* have the Blackstone on O2. They literaly said - could be tomorrow, next week or in a few months. So to hell with them. I will be going through mobilescouk most likely. For those of you still hoping to get it on O2 from CPW i'd say forget it. :mad:
[Touch HD General] Sillysod:
Ben do you know when you will get stock for the Orange HD? Was told I would receive it on Saturday (6 days ago) then on Monday, mid this week.... :p
[Touch HD General] Gulioth:
I'm still holding out hope. Know from past experience CPW and staff don't know about products until the very last minute so fingers crossed...
[Touch HD General] faron.hadfield-jones:
I have XDA Exec (Universal) and wanted something smaller. Liked the Touch Pro and was going to upgrade but then saw a Touch HD working and quickly changed my mind. I like the look of the Xperia but still going to hang on for HD
[Touch HD General] SingaporeAirlines:
From what i've read, it's a Carphone Warehouse Group <-> O2 problem.

It's a lack of internal communication or willingness to communicate.

Obviously someone knows what's going on. At its most basic, the guys and girls "testing" or playing Jenga with the Touch HD boxes know what's happening to them. Surely one could assume there is some way that a person in O2 could ask them. CPW's O2 account manager could ask them by being asked by CPW themselves who are obviously being asked by people such as Ben.

It's quite poor really.

Nevertheless, my newly re-instated order will remain.

Didn't anyone at CPW Group or Telefonica O2 study services marketing, especially the part about handling customer expectations? I know I did.
[Touch HD General] fowler002:
you're expecting too much ;)
[Touch HD General] faron.hadfield-jones:
Thanks for getting back to me....
[Touch HD General] Killian12321:
I've been dipping in and out of here for the past week or so and think I may well just go with the Vodafone option. £35 a month for 200xnet, unlim texts n unlim web. Not so fussed about mins but the unlim texts n web would set me back £42.50 with o2 (web bolt on).

Anybody use vodafone much? I've been a tmob guy for the past 3 years though there not going to be having the HD so can't even upgrade (contract ends on 9Jan) :(
[Touch HD General] faron.hadfield-jones:
Just seen a HD with an orange sim. Data coverage for 3g services in my region provided by orange is far better than O2. I have GPRS where I live, on Orange its H..... But still hung-up over their 250mb fair usage policy. Where I work 3g services are available on o2 and when waiting for train use slingmobile - that's a recipe for disaster with orange, never had an issue with o2. My mate said over 250mb and its charged by the MB - not good :(
[Touch HD General] Rishi_Tank:
HTC Touch HD page on mobiles.co.uk

Hey i just went onto the mobiles.co.uk page for the HTC Touch HD on o2 and the page has gone back to normal? lol it still says pre-order and lists all the o2 deals. hmm what happened to stopping more pre-orders from coming through? :D
[Touch HD General] dom_mitchell1:
Have just ordered the HD from mobilesphonesdirect.co.uk. On Vodafone, £40pcm for 600 xnet minutes, unlimted texts and unlimited data.

Works out slightly cheaper than the O2 option adding on the web bolt-on would have taken it to £42.50 pcm.

Just hope I pass the credit check! and the phone should be with me on Monday or Tuesday.

Not cancelled mobiles.co.uk just yet though.....
[Touch HD General] zoro25:
Hi Dom,

I've also gone for the same £40.00 deal with unlimited landline calls and unlimited Data,

Its a better deal than the NoMobiles one.

Plus with mobilesphonesdirect.co.uk you'll actually receive a phone and not be strung along.
[Touch HD General] ihateliarers:
Hi

I also ordered this phone from mobilesphonesdirectco.uk on wednesday still waiting though.they promised me i would recieve it today cos they phoned me on thursday,said they were getting more stock on friday.now i am looking at tuesday b4 i get my phone :-(

I got a message from mobiles.co.uk who asked me for £150 for a free phone, which i then cancelled after 3 weeks of waiting,what joke £150 for a free phone after 3 weeks if i wanted to pay £150 i would have done that 3 weeks ago. :-(
[Touch HD General] mwitha:
Which phone did they ask you to pay for?
[Touch HD General] dannyencasa:
I've gone for mobilephonesdirect on Wednesday (HTC Touch HD on Vodafone Talker 30 + unilimited Mobile Web for £35p/month), They've promised that I will get my phone on Monday or Tuesday, as no HDs where in stock yesterday. But I have phone them today and they have stock:)

BTW I've cancelled my O2 order with mobiles.co.uk and got my email confirming this.
[Touch HD General] zoro25:
It would have been the HD, I had the same thing which I wrote about 3 pages back. But for me it was £160.00

A joke.

At least with http://www.mobilephonesdirect.co.uk/ they answer the phone and are completely honest about current stock situation and their estimates about delivery times seem very accurate.

And a phone sold as Free actually is Free.
[Touch HD General] chaosdefinesorder:
I had the same thing, but the £150 was a deposit related to the credit check. Whilst I have cancelled the order and gone for the mobilephonesdirect route, I can kinda see where they're coming from with the deposit as I have never had a contract phone before, and thus also never had a credit check run.

They did, however, say that the £150, being a deposit, is repayed after 4 month so it's not a full on £150 charge
[Touch HD General] ihateliarers:
htc touch hd
[Touch HD General] ihateliarers:
Did they say they were posting ur phone today or monday?
[Touch HD General] dannyencasa:
When I spoke to them yesterday, they said it will be Monday when they post my phone because on Monday they will receive new stock. However, as I phone them again today, I've asked them if they have stock and they said yes they do have stock will be posting my phone today....
[Touch HD General] SingaporeAirlines:
Just felt and saw a dummy Touch HD in my local Orange store - SEXY.
[Touch HD General] Sillysod:
If I don't have any news or sign of the phone by Wednesday, that I was promised to have in my hand last Saturday, Mobiles.co.uk looses a customer & all else who is seeking a phone in his vicinity.

Ridiculous. Patronise or say what you like Ben but your not delivering & it falls to you & your useless company.

The Mobile industry is such a complex one :rolleyes: Either that or your stupid.

:mad:
[Touch HD General] hmillhouse:
Hey.

On the Orange.co.uk site, the HD is listed as £29.50 on a £20pm contract for 24months. 400mins 500 texts.

Surely that's a mistake considering the next closest price is £48.50 on a 40pm contract?

That's under 500 quid total if you use £50 cb on quidco!

Factor in £7.50 for mobile internet, less that £30 a month, pretty sweet deal.

Thoughts?
[Touch HD General] SingaporeAirlines:
Will check it out now.
[Touch HD General] SingaporeAirlines:
WHOA

I think I might have to go for this instead?!?!?!

Edit: did the maths wrong

Edit again: delivery :cool: :rolleyes:
[Touch HD General] SingaporeAirlines:
Cheers HMillHouse !

Sorry Ben :(
[Touch HD General] hmillhouse:
Sorely tempted, I must admit. Just persuading myself I can make do with Orange's 250mb data etc.

Plus, was aiming for 600mins, unlimited txts. But at £20, 400mins 500txts = not bad. Plus a phone that at this price is cheaper than sim free!

I can upgrade on vodafone from tomorrow, might see what they can do for an upgrade + Xperia X1 and flog it straight away...
[Touch HD General] SingaporeAirlines:
Please delete
[Touch HD General] zoro25:
link please as I can't find that deal?
[Touch HD General] hmillhouse:
Go to the orange online shop. Select Touch HD, choose to look at all price plans, not just their favourites. Its under Canary 25.

Hope that helps
[Touch HD General] fowler002:
just checked, they're doing it for £29.50 on all of the £20/month price plans on the 24month contract(tho only mention the price on the canary 25(£20/month with the £5/month web discount)). I clicked on buy on each of them and it gave the £29.50 in each case, for whatever reason the £29.50 is only on the £20/month on the 24month contract and not on the higher ones(only tried 1 but it said £195 for the phone).

so for that need unlimited text but can live with 400mins the dolphin 25 is the one to go for. canary is unlimited orange to orange, dolphin is unlimited text, racoon is unlimited land line(only 100text tho, enough for me as I don't text that much but not for many on here from what I've read).
[Touch HD General] Bimbilator:
Finally got through to after 25mins to Orange sales and its a mistake.

Should be £199.50.

Oh well after christmas maybe :(

Chanced my arm an ordered just in case? All went through easy enough.

Will see what happens!
[Touch HD General] sonypc100:
If you hadnt called them and alerted them then you might have got it!
[Touch HD General] zoro25:
Just ordered and my order has been sent to sales team to confirm??

This could be because they have clicked on??, -- - - Not sure,
[Touch HD General] Bimbilator:
Hehe like they don't check these things, especailly when they get a good few orders going through on that tarrif.

I ordered it online so we shall see.

If it does come though I wll have to negotiate a data bundle as well. But I'll sort that before I open and activate, so I can always send it back.

The phone looks sweet though.

I would have got the £35 a month from Mobilephonesdirect but alas no 3G Voda signal here, a must for Bog Browsing whilst at work! :rolleyes:

So will I be :) or :( come Tuesday!
[Touch HD General] Rishi_Tank:
lol mobiles.co.uk have changed back the o2 page for the htc touch hd to coming soon and whether you want to stay informed of the product etc lol plzzzzz im begging o2 to hurry up wiv their network testing!!!!!!! im gettin so frustrated! im usin da n95 atm and its taking the piss!!! lool!!! cant w8 to get my htc touch hd :( does any1 know of a website that does the exact same contract deal as the o2 600 mins £35 a month deal? or even better than that? i pray everyday hoping that o2 decide to finish their network testing lol