yashsingh1/xdaforums huggingface dataset:
[Touch HD General] jamief00:
Seems what they tell customers changes every day.
[Touch HD General] smurkej:
Team manager: "Right guys I'd like you to all stop what you are doing for one minute as I clear somethings up"...

<employees swivel around to face manager>

Team manager: "Right, as most of you will be aware we are getting a large volume of calls regarding the Touch HD phone and the o2 contract. Now I would like you all to say to anyone that rings up that we don't have them in stock, we're not going to have them in stock until December, we never did have them in stock and please don't fob them off with stories like they're going through o2 testing."

<mumbles and sighs from disgruntled employees>

employees together : "ok!"

er, yeah, would be nice if you are reading this mobiles.co.uk ;)
[Touch HD General] pureheart:
News

http://blog.omio.com/handset-news/htc-touch-hd-on-o2-not-such-an-orange-exclusive/#comment-14952
[Touch HD General] dom_mitchell1:
Well at least that's some sort of documented proof of a statement from mobiles.co.uk. Alright, we don't have any way of knowing if the poster does in fact work for them but it would seem a fairly random bit of posting if he didn't.

I'm settling into being content just to wait. At the end of the day it's a good deal I'm getting so it will almost come as a nice surprise when a box shows up in the post.

Could do with the HD sooner rather than later though! This battery in my Vario is screwed! I had to have it charging at 1.00 this afternoon; it had only been unplugged since 7.30!
[Touch HD General] SingaporeAirlines:
For posterity:
[Touch HD General] Mark One:
writ in water...
[Touch HD General] fowler002:
what is all the rubbish about getting O2(network) approval? they're selling a sim free non-O2 version(i.e. not XDA whatever), its not like Orange who have to test them as they're offically on their network.

do all the networks have to approve and delay the sell of the sim free phones you buy from places like play.com? if they did we'd be waiting months after placing the order.
[Touch HD General] jamief00:
I think it is because mobiles.co.uk are selling O2 contracts bundled with the phone. If something wasn't right with the phone, it would reflect badly on O2.
[Touch HD General] SingaporeAirlines:
Related to

this

, how does Distance Selling Regulations affect us if we want to return it?

Am I right in assuming that you can return the product within 28 days (or is it 7?). I think there'll be an admin charge. I suspect something like £50 is fair + return postage whose cost is born by the customer.
[Touch HD General] fowler002:
its 7 days and from what I've read on here, if you open the envelope that contains the sim card you can't return it under the distance selling laws(don't know how they justify it as being legal).
[Touch HD General] Sillysod:
Shame they couldn't be clearer earlier, we now know more than half their staff, which is as much as before the 17th.

Either that or they are promoting Orange... Greater profit margins? Just speculation :rolleyes:
[Touch HD General] tboy2000:
Well I got fed up waiting for o2 version so switched to orange contract version. All was good. Until I find out they said Orange declined my order - credit check! Rubbish! I have good credit and no problems with anyone else. Anyone else here have been told the same thing from mobiles.co.uk? I know someone else has. Maybe mobiles.co.uk are using this as an excuse for some reason. Really fed up now with mobiles.co.uk. Will def go elsewhere with all this hassle. First all the change of dates and different stories told by CS and now this!!
[Touch HD General] zoro25:
I placed my order 12 days ago and it was due on 10th, then 17th and now (maybe never).

Well not one piece of communication from mobiles.co.uk to inform me of a delay.

And they charge and make a profit from that damned customer-service line (although to call it customer service is actually against the trades description act).

I'm totally fed up and now might just wait to see what on the horizon for new phones. My PAC code is about to expire due to mobiles.co.uk delays.
[Touch HD General] ScarySquirrel:
Can anyone confirm how long a PAC lasts? Is it 30 days?

Also how long would I have from the setup of my new Mobiles.co.uk contract to provide my PAC code to transfer my old number, and would I give this to Mobiles.co.uk, or directly to O2?

Thanks
[Touch HD General] dannyencasa:
I've ordered my PAC number the other day from Orange, they have told me that it last for 30 days and in past experience this is always the case.

So far from what I have heard in this thread and from asking questions to every mobile phone shop in central London. You give the PAC number details to your new mobile phone network, in this case O2 and not to mobiles.co.uk

That is what I'm going to do once I get my HD from mobiles.co.uk
[Touch HD General] ScarySquirrel:
Excellent. Thanks dude :)
[Touch HD General] pureheart:
Yes as tboy2000 is saying we switched to the ORANGE contract after discovering that the phone is UNLOCKED...but then credit check failed????????

WTF???

Anyway I think that was for the better I suggest you all to cancel your deal with them!

BUT I have news for you...tired to wait I walked in a CPW this morning and I GOT IT!

Well it was not in the shop but they ordered it for delivery tomorrow!

IT IS UNLOCKED with the orange sim!!!

I got it with the 35 dolphin contract 18 month and I payed for it only 39.99 not bad!

If you like me are not interested of having it with O2 but instead you just wanted it UNLOCKED then go to CPW!!!!!

Plus if you should have problems with your handset you would always be able to walk into a store and talk with a person and not wait for someone to answer the phone and tell you a lot of rubbish = mobiles.co.uk !

I will let you know if tomorrow will be the lucky day!
[Touch HD General] mrpetrov:
Is there any data offer better than T-mobile's offer below (basically 3 gig per month for £5 above the web'n'walk package - no limit on what you can use in the 3gig (ie not just web browsing like web'n'walk)? For example, both VF's and Orange's 3gig mobile data package you

cannot

take as part of a talk SIM, whereas T-Mobile's you specifically can...

If this is the best data package, very tempted to go with the expansys deal and then upgrade from web 'n'walk to Mobile Broadband Plus.

"Mobile Broadband Plus - Handset as modem

Already a T-Mobile pay monthly customer? You can add Mobile Broadband Plus to your account and use your phone as an enabled device like a USB modem. If your pay monthly plan already includes web'nwalk, Mobile Broadband Plus will be £5.00 extra a month and if you don't, it will be £12.50 extra a month. Mobile Broadband Plus will stay on your account until you ask us to remove it. You'll need a compatible laptop, compatible phone and mobile broadband coverage. Remember that you can't use your plan to make internet phone calls. If you use your plan outside of the UK, we'll add roaming charges to your pay monthly account, please see t-mobile.co.uk//broadband for more details. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much. "

Petrov.
[Touch HD General] smurkej:
Hmm...

grats on getting your HD but I have to stay with o2 cos otherwise my broadband discount goes away. PAYG atm so wouldn't be a problem porting my business number to orange but I cannot warrant 35 a month... the 25 deal is fantastic for me and with the bolt on for ultd data still comes to 32.50 a month, not bad at all.

I'm still waiting, though rather unpatiently :)
[Touch HD General] Ovenscrubber:
Just found message on blog site:

http://blog.omio.com/handset-news/htc-touch-hd-on-o2-not-such-an-orange-exclusive/

Scroll to bottom
[Touch HD General] brynski:
I've been watching the progress on this thread for a few days now, and ended up ordering one on a panther 45, direct from orange. Strange thing is, I got declined after the credit check... Looked it up myself and my credit history is squeaky clean. The only thing on there is an account I held with Orange from 2001 to 2006 that it shows I never missed a payment for! I wonder whether Orange themselves are struggling to meet demand on this handset?

Another thing that occurred to me was why on earth would mobiles.co.uk keep a supply of either Orange or O2 handsets anyway? Surely they would just get sent out direct from the network provider. I know they are meant to be selling unlocked, unbranded ones too, but maybe these just aren't available to anyone yet if this exclusivity deal means anything. My guess is that O2 are still 'testing' them or whatever, and that the mobiles.co.uk sold O2 contracts will only ship once they pop up on the O2 website as well. As for the supply of Orange handsets, it looks like they started shipping, but are more likely to have temporarily dried up at the Orange end, and rather then loose valuable sales, are fobbing people of with the BS credit check story.

I probably got it totally wrong, and it's likely to be way more complicated then this. Starting to feel like some sort of conspiracy!!!
[Touch HD General] tboy2000:
Like I said, I know my credit history is fine too and the credit check failure mobiles.co.uk told me is a lie and an excuse. Why? I don't know why. Really annoyed with them. If they only just told us all truthly why they can't ship out orders then maybe we would be more patient.
[Touch HD General] pride429:
Got my HD about 10 minutes ago from mobiles.co.uk & have it charging now. Didn't have any problems with the order although getting through to place the order did take a bit of time. Also checked that should I have any problems with the phone that I can walk into my local Carphone Warehouse to get it fixed.

However I was nicely surprised by the 8GB memory card inside the pack.:D

Now just got to find a decent screen protector as the one that comes with the HD doesn't sit flush with the screen. Also need a case as well.
[Touch HD General] pureheart:
WHAT?

You got it! Lucky man is it with the orange contract i presume?

Well isn't it coming with a case already?
[Touch HD General] pride429:
Yep got it free with the £35 contract & will be asking Orange for the £7.50 monthly Anytime browsing add on once the initial charge is done.

The case it comes with is a little felt pouch and won't really protect the phone getting battered around. Am thinking of getting an Invisible Shield for it but have never had one of these so am hoping someone will post if it suits the HD Touch screen and also how you fit the shield.
[Touch HD General] pureheart:
Ok Can you please confirm for us all that it is not locked and it is not branded in the back cover with the Orange logo?

Thanks and congrats!
[Touch HD General] pride429:
It has no Orange branding on it at all. Will find out when the initial charge is done if Orange have contaminated it with their usual Orange software.

I don't have another SIM here to see if it is unlocked but will grab one out of a mate's phone on Friday to give it a go and will post back.
[Touch HD General] Ben_Mobiles.co.uk:
Perhaps I can be of some assistance?

Hi all,

Interesting to read this thread, obviously a lack of information leads to wild speculation and I'm sorry that this has happened in this case.

Allow me to detail exactly what the situation is with the Touch HD:

We are only able to sell handsets that have officially been 'approved' by the networks. Running a GSM/CDMA network is a complicated affair, with infrastructure manufactured by Siemens, Nokia, Ericsson etc that all needs to be checked against new handsets

The Touch HD is not yet approved by O2, so we are physically unable to complete any transactions for this deal until this is done

We have no ulterior motives, no budgets met or network requirements to fulfill. As part of the Carphone Warehouse we are honestly impartial and neutral about networks and handsets.

Yes, what we have been saying to customers has changed over time. As you must appreciate, we can only pass on information that we have been given, and this changes over time. When the facts change for us they change for our customers

Currently we are being told that testing is expected to be finalised Monday. This may change (as has happened twice now), hpefully it will not. There's even a small chance it simply won't be approved (given the interest in the handset, you can imagine how little I want this to happen). In any event we want to send you guys your phones as much as you want to receive them. We ranged the HD as soon as we became aware it was coming to O2 but for whatever reason approval is taking longer than usual.

Credit checks are funny (funny-strange, definitely not funny-ha-ha) things. Obviously I can't address your individual circumstances but we can only go by what the Carphone system comes back with so sorry if this has caused offence or confusion. Like I said and like I hope should be obvious, we win nothing by not sending you your phones as soon as humanly possible. We're in the same boat as you, really.

As I've already said on the OMIO blog, please email ben at mobiles.co.uk if you would like to confirm any of the above. I'll also be keeping an eye on this thread so if there's anything you want to ask, now's your chance:

:D

Ben Godber

Mobiles.co.uk

Apple iPhone 3G, SE P1i. Before that? P990i, E65, P800, 7610, 6510, the original Orange SPV (for about 3 days :D) and far too many loan handsets to remember.
[Touch HD General] Ben_Mobiles.co.uk:
No Orange software, no SIM lock. This stock is HTC-sourced generic.

Ben
[Touch HD General] pride429:
Fantastic news Ben - bloody happy with the service I got from your company. :D

Just one thing could you explain what it means in the letter I got with the phone where it says "the handset remains our property until your new network pays us your connection"? Does it mean that until I complete the term of the contract the phone remains yours but once the contract term is complete the handset becomes mine?
[Touch HD General] ScarySquirrel:
I have a quick question Ben.

At what point should I inform you of what my PAC code is, or do I simply inform O2 once I have received the phone.

Do you have any idea how long I have until I am stuck with the new number I have been assigned?

Thanks
[Touch HD General] Ben_Mobiles.co.uk:
Commission is paid a certain length of time after connection (not contract term but not immediately), so that the network doesn't own the risk where non-payers and outright fraud is concerned.

Should you not pay your bills, this term means that we/CPW can pursue you for the value of the handset - in effect, we've sent you a £400 handset on the promise of future payment from the network, so we have to take steps to cover ourselves in the event this payment isn't forthcoming through the actions of the customer.

Nothing to be concerned about - complicated business selling mobiles :)
[Touch HD General] pureheart:
:) Finally someone who knows...Well Ben can you please tell me if the devices sold by Carphone warehouse are the same and so unlocked/unbranded?

I placed my order with mobiles.co.uk as one of the first the 30th of october just to have been told yesterday that my credit check failed...I currently have an 18 month contract with Carphone Warehouse and I have always payed on time with Direct Debit.....
[Touch HD General] dom_mitchell1:
Thanks for coming on here Ben and helping to sort out(ish) some of the confusions we've been having.

It's still obviously not an ideal situation; I want my HD now! Just get a bleddy move on O2! I want to give you 40 quid per month, just finish the testing already!
[Touch HD General] pride429:
Thanks for that. Just got 2.5hours to go before I can play with the beast and start filling that 8GB card up :D:cool:
[Touch HD General] pureheart:
I don't know how you can wait!

Just switch it on...you won't damage the battery!
[Touch HD General] jamief00:
Hi Ben,

Could you clear this up:

The O2 contract can come with unlimited texts (for example the O2 600). Some people seem to think you can switch unlimited texts for unlimited data (as you could with a "bolt-on") - is this possible? Or is it at the discretion of O2?

What is the official line from O2 on when testing will be complete, and why is there such a big delay for an obviously popular handset? It seems odd, given that they are about to get a LOT of new customers via it!

Thanks.
[Touch HD General] pride429:
I know but am passing the time by looking for nice pressies for my new obsession :D
[Touch HD General] pureheart:
Ben Are You Gone Already?

:(:(:( Can you please answer?
[Touch HD General] AFK_Matrix:
Well I am jealous of you pride :D.

You also might want to search out a different pic for your avatar lol :)

Well just phoned up Expansys and I am just being assessed for the contract and then the phone should be sent out as they have plenty of stock so I am told, we shall see!!
[Touch HD General] Ben_Mobiles.co.uk:
From what I hear, sometimes they do and sometimes they don't - sounds like it's not the policy but can happen. YMMV I guess, sorry couldn't be of more help. My suggestion would be to speak to the Wireless Data Helpdesk team rather than standard CS, maybe they're more inclined to help?

Official line is (now) Monday, but we have no direct contact with the testing guys so we just have to wait and see as much as you - literally it could happen 10 mins from now or never :(
[Touch HD General] Ben_Mobiles.co.uk:
In this particular case, I believe all Carphone stock is the same - but I'm pretty far from retail so can't say for sure.

Guys in-store should be able to tell you based on the stock code though?
[Touch HD General] pride429:
Been trying to change it to a nice new HD piccie but the User CP is refusing to play ball.

Good luck with the contract check :)
[Touch HD General] mrpetrov:
Anyone got a view on this - would be much appreciated if I'm missing something. Very close to going with Expansys T-Mobile offer...

Petrov.
[Touch HD General] smurkej:
Well my credit rating isn't exactly stellar and if you got declined when you're even paying the CPW in an existing contract atm then I don't think I stand a chance!

I feel that getting this phone is going to be the biggest anti-climax of my life lol.
[Touch HD General] SiliconS:
Ben!! Not a moment too soon! ;)

You're the first evidence of human life at mobiles.co.uk. I gave up on your customer phone line altogether as I tried to understand some of the nuances of the arrangement you're offering with O2. Perhaps your welcome appearance on this forum will be the turning point in my opinion of mobiles.co.uk

I've just signed up for a SIM-only deal with O2 just so I can leave Orange early. I've got 14 days to cancel that new SIM if you get your Touch HDs in stock and available with the O2 contracts, so I'm hoping they become available on Monday as you indicate they might.

But my question is this: if I sign up for an O2 contract with you, who would provide ongoing service and customer support? Would I call you or O2 with account and billing enquiries? And could I approach highstreet Carphone Warehouse stores for device warranty?

I have no confidence in your under-staffed phone system but if you pass all your customers over to the networks for contract-lifetime support then I would be prepared to sign up with you. When I called O2 to ask them, they said you would be my account holder, but other people here have been told the opposite.

Would appreciate your advice. Your flame suit won't be necessary. ;)
[Touch HD General] smurkej:
I got told by someone at o2 that I would still get discounted o2 broadband if I take up a contract with mobiles.co.uk ...
[Touch HD General] stevep:
Touch HD on mobiles.co.uk

Hi Guys

I'm thinking of going to mobiles.co.uk myself to bag me a Touch HD.

Can I just make sure I've got all the facts? If I go for their latest O2 offer on mobiles.co.uk, will I get a new mobile number? I'd rather keep my existing number with O2. Is that possible? Is it a bit like broadband in that you can apply for a type of 'MAC' and give that to the 'new' operator? - sounds daft doesn't it? - I'll be ditching O2 for O2 :) ..or is it simpler to just put my current sim card in my new phone?

Cheers
[Touch HD General] Abram:
WRONG! WRONG! WRONG! See my post in this thread!

http://xdaforums.com/showthread.php?t=445749&highlight=expansys

Expansys UK have got a over 300 back orders to fulfill first. My credit vetting went through on the 10Nov and I'm still on the waiting list. Maybe until 1Dec.

I'm thinking of cancelling atm.
[Touch HD General] dsm52:
My understanding is that unless you upgrade through O2 directly, or change networks, your new contract will be on a new number.
[Touch HD General] smurkej:
My o2 number is my business number so i asked o2 about this before i ordered the HD.

I am PAYG with o2 atm so I think it might be different than if I was with o2 contract but if you are PAYG then it is possible to get an FUP and port your number over to the new contract with mobiles.

Not sure about this if you are an o2 contract customer though.
[Touch HD General] ScarySquirrel:
If you are currently on an O2 contract you have 2 options:

- Get a new number

- Cancel your existing contract and port your number to a Pay and Go sim (on O2 or another network) by requesting a PAC code from O2. Once this has been done you should then request a PAC code from the Pay and Go people, and then use this to transfer on to your new O2 contract.
[Touch HD General] Ben_Mobiles.co.uk:
Since about November of last year all O2 customers signing up through Carphone are serviced by O2 themselves, yes - so we're the retailer, but your contract is with the network and they are the ones who manage your account.

Apologies for the dificulties in contacting us, without appearing to offer any excuses all I can say is that we have grown very fast and this is a challenge to any organisation. We're dealing with BT now to increase our line allocation but they move... slowly.
[Touch HD General] stevep:
Thanks for the options. Why do I have to go down the temporary PandG route? Is the phone Sim free? If so, can't I just use my existing Sim card from my current O2 contract?
[Touch HD General] Ben_Mobiles.co.uk:
Correct - just call O2 Customer Services once signed up and they'll be happy to sort it out for you.

There's no actual difference between a Carphone customer, an O2 store customer, Bob's Mobile Phone's customer etc.
[Touch HD General] zoro25:
Ben I just wanted to say thanks for coming here and posting.

I rang up today and was in a dilemma on if I should cancel (was looking at Iphone), But I'll hold on.

You may even find that what did turn into a negative thread will "hopefully" become a positive one.

It was just the lack of clarity that frustrated most people.

It seems you have current stock. However is there enough stock to fulfil all your orders?
[Touch HD General] ScarySquirrel:
You have to move your number via Pay&Go because you are not able to port a number from O2 contract to O2 contract.

When you cancel your existing contract with O2 your current sim card will no longer work. You will receive a new sim card with your new phone from Mobiles.co.uk, which will have a new number.
[Touch HD General] Cuchulainn:
This isn't true any more. It's possible to get a PAC for one contract and bring it to a new contract on the same network. My fiancee did this on O2 during the summer. The rules changed recently though, so even a lot of store staff don't know about it yet..
[Touch HD General] ScarySquirrel:
SERIOUSLY?

It seems not many people outside of O2 know about this either. Everyone else I have spoken to doesn't think it can be done.

So, 100%, you can transfer an O2 contract number onto a new O2 contract?
[Touch HD General] smurkej:
! ! Hope you haven't got work to change the number on your business cards m8? :P
[Touch HD General] ScarySquirrel:
Not quite that far along yet, although I could have been if the O2 orders had already been processed :)