yashsingh1/xdaforums huggingface dataset:
[Touch HD General] SiliconS:
I'm amazed you managed to get through. I've tried them twice today with no luck. Waste of time. Given the response to your question it's not such an appealing package. Thanks for letting us know the outcome. :)
[Touch HD General] SingaporeAirlines:
I've had big arguments with O2 and had a shouting match with one person. They are distinctly pedantic and vile people working in upgrades and retentions. Total Idiots. It's a wonder how they get through life.

Anyway, same here. They confirmed that if you buy from Mobiles.co.uk, then you cannot change your unlimited texts to unlimited data. You have to fork out £7.50 per month for that.
[Touch HD General] AFK_Matrix:
Well that has pretty much made up my mind that I will buy from Expansys, as if I don't like the Touch (coming from a 2G Iphone) then I have 7 days to return it and cancel my Tmobile contract. Sucks though as you can get £40 off from quidco for buying at mobiles.co.uk and I also found some codes for a free bluetooth headset :(

It also seems really weird that they don't give you the choice seeing as their pushing the internet usage thing on such a big screen hey ho. I also suppose its the same type of thing for the Orange deals they have on there?
[Touch HD General] SingaporeAirlines:
Went on the CPW website and saw the Touch HD. I clicked upgrade offers and put my O2 Number in. It then came up with a webpage where I could get the Touch HD on Orange.

Best offer:

* – £25.00 per month

* – 300 mins & 100 txts a month

Unfortunately, the site is full of SQL errors that I can't get past Select.
[Touch HD General] Sillysod:
Glad you realised this Ben, but buying a phone should not be included :rolleyes:

I changed my order to Orange, cancelling my O2 pre-order on Mobiles.co.uk as I failed the credit check (Had previous contracts on my card with no problems & have never missed a payment in my life), and can't be arsed waiting for O2.

I placed the order at 3PM on Thursday, with my fathers card. I then rang Mobiles.co.uk the following day as my order hadn't progressed at all (Next day delivery if before 4PM?) and finally getting onto the queue, 20 minutes later, to be told "No problem, it will arrive on Saturday" [With a missed his lunch break tone].

Then this evening I received an email stating:

Dear Customer,

You are receiving this email because our systems show that your order has not yet been fulfilled.

I'm guessing not then.
[Touch HD General] Mark One:
This is beyond a joke.
[Touch HD General] Rishi_Tank:
Yep this is the laugh of the century :) the next big thing since the joke about the millenium bug! :D loool
[Touch HD General] tboy2000:
They are a joke indeed. It's disgusting that customers are treated like this. Nothing is consistent. Shame on you!!!!!!!!!!!!! You know what though? I don't think they care what we think.
[Touch HD General] Rishi_Tank:
lol what takes o2 so long to network test??? I'm sure it can't be that hard lol if mobiles.co.uk change the date again from next week to say the week after will anyone cancel their order and go with someone else?? Because all the stuff ive heard about the htc touch hd (especially the xperia panels!) is getting me all excited lol. im sure everyone here is getting really impatient...:mad:
[Touch HD General] mrpetrov:
Why is it that expansys can sell T-Mobile contracts with the phone and get you the product the next day, while mobiles.co.uk/O2 can't get their act together? Do T-mobile not have to test the phone on their network for expansys to sell it?

Petrov.
[Touch HD General] chaosdefinesorder:
I think I know why O2 are taking so long to do the network testing! Their Touch HDs haven't arrived yet for testing because they ordered from mobiles.co.uk!
[Touch HD General] EViS:
Catch 22 :)?
[Touch HD General] tboy2000:
Brilliant chaos.... :D
[Touch HD General] Rishi_Tank:
Are you done yet???

any updates ben? Surely o2 cant be taking this long to test the htc touch hd if other networks have done so without any problems! May be o2 have already tested it and just making us look like fools while they take their time lol. I heard on the o2 forum that someone managed to get an unlocked sim free htc touch hd and is using an o2 sim and they haven't encountered any problems what so ever! Hmm i think someone (either mobiles.co.uk or o2) should compensate us for having to go through all this waiting and not satisfying their customers :( anyone agree?
[Touch HD General] Sillysod:
I rang today. Out of stock on Orange too :mad:

"Should receive more stock early next week"

Wound be grateful if you could update me on the Orange stock & when you think you will get some in Ben.

Cheers
[Touch HD General] zoro25:
Oh dear this is ..Bad Bad Bad

The Orange stock and the O2 stock are exactly the same and if they are out in one then they are out in the other.

I wonder what happened to those 100+ HTC HD's that Ben said they had??

And as Ben said the fact that people can buy unlocked phones from other retailers and use on O2 network does make a mockery out of the whole testing process.

This does not look good for Monday,

We now know that they are same stock and out on Orange so no O2's can ship either.

It seems they want to delay again till end of next week when the next stock shipment gets received, (then give a couple of says for delivery). Meaning about one and half weeks more I guess.

That seems a more realistic timelime,

If Monday slips as I'm sure it will then I'm cancelling and going elsewhere. (If that happens then I truly hope Mobiles get stuck with a ton of stock they can't ship as their customers have gone to reliable traders)
[Touch HD General] Sillysod:
Really is starting to be ridiculous, still even says they have stock on the website for Orange, albeit Limited.

Just need a phone lol! You offer a service, I give you money to use it. If your not delivering (literally) I shall take my business elsewhere!
[Touch HD General] Rishi_Tank:
Compensation!

According to http://blog.omio.com/handset-news/htc-touch-hd-on-o2-not-such-an-orange-exclusive/ ben from mobiles.co.uk says: "We’re looking at improving our communication with customers who have placed a pre-order in light of our experience with the Touch HD." So i'm thinking one way of mobiles.co.uk to keep their customers onto the touch hd for the o2 contract deals is by giving us incentives! give us a 16gb micro sd card instead of an 8gb one that comes with it :) doesn't everyone think that they need compensation for being traumatised by changing release dates :P lol
[Touch HD General] smurkej:
I hope the mobiles.co.uk offices burn down over this weekend. Can't stand companies like this.
[Touch HD General] Rishi_Tank:
no need to cause pollution :) just call a swat team to arrest them for lack of customer satisfaction lol
[Touch HD General] Rishi_Tank:
and while they are at it... round up all the HTC Touch HD's and give them to us :D
[Touch HD General] weasley:
I hope the same, they never answer their phone. 9 out 10 you can't reach them on the phone because it wasnt connect the call (cut off as soon as you connected) or Hold you on a queue then cut you off after 5mins or so. It happen with both 019 and 0845 number.

Email them 4 days ago to cancel the order, guess what they didnt bother to email me back
[Touch HD General] ScarySquirrel:
I can't help but keep my order with Mobiles.co.uk as the deal is the best out there.

However, being unreachable on the phone and ignoring my email is unforgiveable. It seems like they are a great company until you actually need to get in touch with them.

Ben, why the hell don't you sort out your customer service?
[Touch HD General] Mark One:
Could anybody who gets through please cancel my order too.

Seriously, been on pre-order since Nov 4th - these guys are full of it - I'll be the last guy on the block with the damned phone

But the real clincher is the customer service - what the hell happens if there's a problem with the unit. I can't get through to sales ffs let alone support.
[Touch HD General] SingaporeAirlines:
I cancelled my order via telephone on Friday around lunchtime (satisfied 'customer' but reworked the maths and decided to go another way).

Probalby four times I got an engaged tone. Five times got through, then option 2 and it hung up on me. Then finally got through after waiting 11 minutes on the phone.

I sympathise with them but it just doesn't really look good. I wonder who the strategist/forward planner is in their company.
[Touch HD General] Rishi_Tank:
lol i'm in the same position too :( if only another company (with great customer service and a massive warehouse full of HTC Touch HD's) came along and did a better contract deal on o2 than mobiles.co.uk... now that would be a relief! It's annoying when you get cut off the phone by them let alone rude :mad: lol i wonder what they are doing to be so busy ;) lol
[Touch HD General] Rishi_Tank:
everyone look at this: http://www.theorder.co.uk/o2/paymonthly/phones/HTC/Touch%20HD

If these guys can sell the HTC Touch HD on o2 which says IN STOCK (once you choose a deal) then what the hell are mobiles.co.uk on about????? Ben it seems like o2 have completed the network testing if this website is saying it is available to order! (even though the contract deals aren't as good as mobiles.co.uk) hmm i think o2/mobiles.co.uk are up to no good lol :D
[Touch HD General] Rishi_Tank:
http://www.dialaphone.co.uk/aw1/phone/HTC_Touch_HD/

There is stock at Dialaphone as well (but only on orange)!! Mobiles.co.uk is certainly missing out on sales...
[Touch HD General] SingaporeAirlines:
Terrible pricing/packages from Dialaphone at first glance though
[Touch HD General] mrpetrov:
My HD was meant to be delivered today by Royal Mail special delivery from expansys. Unfortunately they didn't come when I was home, they didn't ask the porter to sign for it, and they didn't leave a royal mail "reminder" note in my mailbox either!

Yet the tracking number online is saying it was delivered (maybe it just means they tried..?) - and I can't reach Royal Mail until Monday now!

Grrrrrr....very frustrating.

Petrov.
[Touch HD General] Rishi_Tank:
if Mobiles.co.uk don't deliver the HTC Touch HD's on o2 by tuesday they will have to deal with a massive epidemic! Not to mention a serious blow on the amount of customers they will have! If mobiles.co.uk wanted to be in good business they would have taken drastic measures by now to push o2's testing team past their limits! I'm gona go mad if i don't receive my handset soon :mad: anyone care to join? lol
[Touch HD General] smurkej:
i'm ringing up theorder.co.uk on Monday 9am ON THE DOT :D

If they have them in stock still and can dispatch it straight away I am cancelling my mobiles.co.uk order. Secondly, I shall be doing no further business with www.mobiles.co.uk and if anyone asks me where to get a phone mobiles.co.uk won't even enter my head.
[Touch HD General] tboy2000:
I have still yet to get my phone too. Canceled with mobiles.co.uk a while ago and still looking anywhere for a good contract deal. :( At this rate it looks like I have to get it sim free which i didn't want to do.
[Touch HD General] Rishi_Tank:
theorder.co.uk seem to have some really expensive deals on o2 though! The same deal that costs about £542 altogether (o2 600 minutes and unlimited texts 18 month contract) from mobiles.co.uk costs £689.99 on theorder.co.uk! lol unless ur rich then go for it :D personally i dont think you can get it anywhere as cheap as mobiles.co.uk lol thats how they manage to capture their customers! It's like a mouse running to cheese lol (customers running to cheap deals). Well it looks like more than 24 hours left til mobiles.co.uk can say (or not say more likely) that they have stock for the o2 htc touch hd's. I think that the testers at o2 should work overtime :)
[Touch HD General] Rishi_Tank:
hey everyone this contract deal on orange seems to be nearly as good as the o2 deal from mobiles.co.uk: http://www.mobileexpress.co.uk/aw1/search.aspx?findPhoneName=HTC_Touch_HD&minute=401,600&txt=401,999999&term=18&rowqty=10&sortkey=11&order=1&page=1 although i don't know if you could trust them because ive never heard of mobileexpress.co.uk lol and just hope it comes with a free bluetooth drive kit just like at mobiles.co.uk! Anyone think this is the next best alternative to mobiles.co.uk????
[Touch HD General] Sillysod:
I saw it before and the website is identical apart from some colours to DialaPhone's :S Not sure... This they are the same company
[Touch HD General] andyww14:
Got my HD from Expansys on Saturday. Its as good as I was hoping. I was a little concerned that it would be a too big, but its the prefect size. Its unbranded and came with a 8 gig micro sd card.
[Touch HD General] davenash:
well, The Order are out of stock already. last phone went at 10am this morning... someone on here i bet!...

But they've been selling them all yesterday on O2...

Their deal on the £75/month tariff, which I want, was just as good as mobiles.co.uk's. damnit. I am really annoyed to miss that deal, anyone found the £75/month deal as good anywhere else?

I've been fed every different date thats been listed on here from mobiles.co.uk and am fed up - will cancel as soon as I can find a supplier with the same deal.

and they "wont have stock for probably around 7 days we're saying at the moment"; so that's 'i dunno' then...

I don't think it's going to be available on O2 contract anywhere for the next 7 days or so.
[Touch HD General] smurkej:
how do you know they are out of stock? I can't find a phone number on their website?
[Touch HD General] SingaporeAirlines:
Try 0800 049 4253
[Touch HD General] smurkej:
Well I've just phone theorder and spoke to one of their CS team and a v nice and helpful guy.

I asked him if they have them in stock first of all and he said yes... so anyone who wants it on o2 and likes one of their deals I suggest you ring them up asap.

However, he told me that if he was in my shoes he'd wait to see what happens with my mobiles.co.uk order as I don't want to be spending anymore than £25 per month on it and if I go with theorder it is going to be more expensive at 149 for the handset instead of 100 and the 40 quid quido cashback.

He said also that the order received their latest stock on friday evening, they definitely do have them in stock to dispatch on the o2 network and that because of the fact that mobiles are one of their affiliate companies that I should hold out and see what they say because they should have received stock of them either right before the weekend or during the weekend.

Just thought I'd all put you in the picture with that.
[Touch HD General] SingaporeAirlines:
You're welcome.
[Touch HD General] smurkej:
Yes thank you for the number, at least we look out for eachother on here :) consumer revenge n all that ! :D
[Touch HD General] Rishi_Tank:
wow then in theory if theorder is an affliliate company of mobiles.co.uk then mobiles.co.uk should have the o2 htc touch hd's available!!!!!!! don't they all use the same stock system? And if o2 1's are available to an affiliate company of mobiles.co.uk then definitely the so called network testing is finished!!!! lol there should be no reason now why mobiles.co.uk shouldn't give our phones by tuesday :D
[Touch HD General] davenash:
Conflicting responses

I'm very surprised you got that response... the complete opposite of mine. again seems to be similar mixed signals as from mobiles.co.uk!

I called (before you presumably) and spoke to 'a very nice lady' who checked with the stock department while I was on hold and came back and said it had sold so well over the weekend the last one had gone at 10am this morning. She took my number and said she would call me back tomorrow (i.e. today) with info on when they'd have them in stock (and sounded really genuine about this), but she thought it would probably be at least 7 days...

She also said the website wouldn't get updated until Monday morning.

Will be calling again at 8am, but this woman sounded like she'd done her homework before giving me the disapointing news... Here's hoping!

D
[Touch HD General] smurkej:
Just spoke to mobiles.co.uk ... no stock according to the order team. She said sales will know more, requested call back and my house phone needs to charge anyway... of course not expecting a call back anytime this century...
[Touch HD General] Ovenscrubber:
I sent Ben at mobiles.co.uk an email about the stock situation and he said they had 600 due Tuesday. Must say he replied within a couple of hours, thats better than his CS dept.
[Touch HD General] LeoPheonix:
well after reading all the stuff on this thread I (rather stupidly i feel!) placed an order with mobiles.co.uk fo the O2 deal. I will watch what happens for a few days and cancel the order if it looks to be the same ongoing situation.

The thing that concerns me the most is the appalinf customer service, and i have placed my order very reluctantly. If i find another deal that can match this i will change my order without hesitation.
[Touch HD General] Mark One:
This is the same Ben that was swearing they had plenty of stock and that this was not the issue last week?
[Touch HD General] smurkej:
Just got through to CS... should be the end of "next week" now when they get them in stock....

I mentioned that it feels like we're being strung along, and I got the reply " well we're not liars"....

Well I'm Jesus.
[Touch HD General] zoro25:
Yep its that same Ben,

The same one who said stock is not the problem, that the issue was O2.

so even if O2 gave the go ahead today then we wouldn't see our devices till middle next week.

I'm now thinking that even if O2 did (or even maybe has) given the go ahead. Mobiles would still insist it wasn't themselves holding it up but blame it on another 3rd party (O2).
[Touch HD General] jamief00:
Just cancelled my Touch HD order. Not willing to be lied to anymore by mobiles - I suggest anyone else with an order there does the same, otherwise you'll be waiting until next year!
[Touch HD General] ScarySquirrel:
I am quite tempted to go through dialaphone now, although I really don't want to move to Orange.

The deal there is £35/month - 600 mins, unlimited text, free phone + £40 cashback (plus £60 quidco cashback)

Compared to Mobiles.co.uk deal:

O2 - £35/month - 600 mins, unlimited text, free phone + 5 months half price line rental (plus £40 quidco cashback)

Decisions decisions. I still prefer the Mobiles.co.uk deal :(
[Touch HD General] LeoPheonix:
Is it possible to cancel orders with mobiles.co.uk online or do you need to get through to their CS team?
[Touch HD General] jamief00:
You need to phone/email afaik.
[Touch HD General] davenash:
@smurkej: Which CS is this? I just spoke to the order again; again 'no we don't have in stock, sorry', 'oh I'll just look on another system... (hold)... ah yes we have one left in the country in a CPW store, I'll just call them and get them to transfer it to my system, and call you back'.

Of course didn't hear back from them, called again and told that one had now been booked out to another customer, but they would have delivery tonight and can ship it tomorrow morning...

Presumably the same 600 mobiles.co.uk and e2save think they're getting... are there any retailers on the internet with this phone that aren't owned by CPW?! (other than phones4u connecting to orange only...)
[Touch HD General] Ben_Mobiles.co.uk:
Look, I've been along here to try and answer all of your concerns about your orders, as I've repeatedly said nothing would give me greater satisfaction than shipping these O2 orders and drawing a line under the whole affair, but we are waiting for O2 approval and have no control over how long this takes.

While I understand this is as frustrating for you as it is for us I really don't think this kind of sentiment helps anyone. Imagine you're trying to do your best for your customers and then you see this - it's only a phone chap, I think you should take a deep breath and really think about my point above.
[Touch HD General] zoro25:
Hi Ben

Can you please sort out the stock mess, first you said that you had enough stock to fulfill our orders, and now it seems that there is no stock.

So if O2 had given the go ahead last night would there have been enough stock or not?.

If not then I don't think you can say its just O2 delaying. If there is not stock then you cannot ship what you do not have.
[Touch HD General] DawsonUK:
Hi Ben

I am sure you can see the frustration, here and on other sites. This is primarily caused by poor communication from mobiles.co.uk and the customers who placed an order based on the information on your website. This information was initially updated, and now has been removed, leaving potential customers with no communication whatsoever.

Your website does make some promises, which you have clearly not kept, wether it was outside of your control or not.

I have, on the whole been happy with your companys services, except communication. My wifes Xperia arrived the same day as I received an email telling me that my order could not be fulfilled, and that I was on back order. Two days after that I was told that (the Xperia, that had already been received) was in the warehouse ready for dispatch.

With regards t the HTC HD, which I ordered at the same time....I have had nothing, except a verbal assurance that it would be processed last friday.

Emails are not replied to and the phones are constantly engaged.

I am sure that at this busy time you must realise that you have not provided what your website claims. "Excellent Service and Emails answered within 24 hours"

It does seem that mobiles.co.uk have made the classic mistake, Over promise and under deliver.
[Touch HD General] chaosdefinesorder:
Ben, I agree with you sentiment, however it is a sad fact of life that you will get idiots like that who go for the guns instead of waiting patiently. On the other hand, why would someone wish that the Mobiles.co.uk building burned down, they'd never get their order then! ;-)

That being said, people's trust in your company has still to be rebuilt because:

1) there are now 2 seperate affiliated retailers using the same stock system as you who have stated that O2 orders are available and have indeed fullfilled these orders. If network testing isn't complete, how can your sister companies sell them?

2) there was zero communication from your company at each delay. I ordered my HD from you at the beginning of this month, the only communication I got was "your order has not been fullfilled" the day after. If your system can email to say this, why couldn't you email your pre-orderers to update on the situation and give an official explanation instead of the horrendous mess that resulted?

I personally am happy to just wait as you do have the best deal on O2 around, I just wanted to lay out exactly why your company has pissed off so many people and why these people are now going elsewhere because they don't trust or believe your excuses.
[Touch HD General] sonypc100:
Which sister companies have stock and are selling them? e2save is pre-order, which is the other?
[Touch HD General] chaosdefinesorder:
From what I've read here, theorder are the second. Also I never said they were in stock, just that they are selling them. E2save say preorder but actually they had stock then sold out and appear to be saying "pre-order" instead of "out of stock" as someone earlier in this thread bought an O2 HD from then before they sold out
[Touch HD General] sonypc100:
thanks for the info
[Touch HD General] jamief00:
You haven't answered any concerns - you've fobbed people off with ETAs that change every 48 hours, laid all the blame on O2 and failed to communicate with your customers. Your company is an absolute disgrace - I'd highly recommend everyone else who has "pre-ordered" (and I use that term very loosely) with you to cancel and take their custom elsewhere.

Also, if you're going to list 6 or 7 email addresses on your contact us page, it might be worthwhile actually having someone answering them. And having a phoneline which is engaged / disconnects calls 95% of the time is shocking.