yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Edders:
We'll I could have jumped the gun I spoke to O2 CS and my upgrade time isnt till Friday so maybe tha why it was bounced?

Edders
[Touch HD General] mister_e:
Hi, can somebody please say how they changed their old number on O2 to their new contract, as i have spoken to retentions who advised they ONLY way is to port to PayNGo and then back to new contract BUT then i would loose my 4 years "value" for already been on O2 with my current number.

Is there a way to keep my 4 years "loyalty value" and changing my current number to new contract?
[Touch HD General] Blunder:
Ordered my phone at 3:30pm on Friday got it this morning at 7:45am from mobiles! Awesome.

I've just tried to call the 0800 number to get the web bolt on and they said that I couldn't. Could somebody let me know what they did to get the web bolt on? There isn't anyway that I would ever use the texts.
[Touch HD General] ScarySquirrel:
Don't worry about this 'loyalty value', imo it is worthless!

I was able to change my number from O2 contract to O2 contract due to my old number being on a different billing system. It seems to have gone through OK and my port date in tomorrow, so fingers crossed!
[Touch HD General] hungabunga:
I have read through a lot of this thread and am a little confused, I have heard a few people mention that they got their handset from cpw, was this direct from cpw or was it through mobiles.co.uk.

Just to add I am asking if you got it on a o2 contract from cpw.

Sorry if this is slightly off topic.

Thanks

Sully
[Touch HD General] crankshaft:
Order status from mpd now completed! Hope the other half isn't going out tomorrow.

I'm sooooo excited!

Anyone else that got one from mpd could you confirm there's no voda branding on it? I'm sure they haven't but just in case.

Cheers
[Touch HD General] Paul.Ferrari:
Nope - there's none what-so-ever - I'm actually using my t-Mobile SIM in there at the moment as my number hasn't been ported yet.
[Touch HD General] crankshaft:
Excellent. Cheers mate. Now off to find all the software I need! And to change my signature

:):):):)
[Touch HD General] faron.hadfield-jones:
Change Unlimited Txt to Web/Data Bolt-on

HEADS UP!!!!. O2 did change mine in the end - but it took lot of arguing and speaking to managers etc. So for your info, o2 CS are now saying that the txt bolt-on is part of a Tariff which they have no control over !!!. They have been trying to get me to pay an extra £7 to get the data bolt-on added (and I have tried all avenues mentioned in this thread). So as you can guess it took alot of persuasion (gentle!! :( ) as they obviously trying to make money. So be warned if you want it changed - they won't do it. And others who have changed it need to check it has been changed. Otherwise its £1 a day for data usage!!!! Are other having similar experiences?
[Touch HD General] ScarySquirrel:
I just called the O2 0800 number to double check that my web bolt on had changed and it is definitely activated and in place now. The guy was very nice and helpful as well.

I don't understand why some peple are having trouble, I would say just keep on ringing the 0800 number (which is the upgrade team oddly enough)

Good luck to those having problems changing it. I am a happy bunny though :)
[Touch HD General] robbo1947:
Thought you were a Squirrel !!:D
[Touch HD General] ScarySquirrel:
HAHA, good point :p

Happy Squirrel!
[Touch HD General] paulobrien:
Just a heads up, if you're willing to order through the MoDaCo affiliate link - http://tinyurl.com/modaco-hd-o2 - then use the coupon code 'MoDaCo' to get a free Jabra Bluetooth Driver Pack.

Free stuff = good! ;-)

P
[Touch HD General] gonadski:
It's coming...

So having watched on enviously as all you patient ladies and gents who placed their orders and faith with mobiles.co.uk / Ben receive them, and seeing all the joy that it brings, I, who went to the dark side with mobilephonesdirect, am now about to join the happy throng of HD owners here. With Mr Ferrari and a couple of others in the same boat as me having finally taken delivery, I woke up this morning with only the small amount of optimism that keeps me ticking over ;) Anyway, after idling deciding to check my order this afternoon, and finding the status still at "Pending Stock" I go from optimistic to grumpy in a nano-second, and seriously consider calling the whole thing off. Back on here for reading more cool things about a device I don't have, and low and behold and hallelujah and email arrives:

"Your order XXXXXX has been despatched"

And then I got childishly excited, like my kids are around now!! :D:D

So hopefully it will be arriving tomorrow. So close, so very close now...

Anyway, I better get some work done, as I sure as anything won't be doning any tomorrow :)

Happy HDing everyone - I'll let you know how I get on.
[Touch HD General] Paul.Ferrari:
It is a wonderful piece of Technology - I'm so proud to be a geek !
[Touch HD General] andy2111:
@gonadski - can you tell me when you placed your order with mobilephones direct?

If they seem like a reliable enough place to buy from I might recommend my girlfriend buys her HD from them and that she gets it on a Vodafone tarrif as it cuts out the O2 issue of hoping you can change your bolt-on package
[Touch HD General] chaosdefinesorder:
I originally called on Friday to get the bolt-on changed, and was told that they were not supposed to do it, but he would anyway. He said it had gone through OK and would be activated on Saturday. It wasn't.

Called up again today to check if it had in fact been put on the system at all. It hadn't. Asked to have the bolt-on changed and he said "ok no problem, that's been added and will take effect from noon tomorrow". I asked him to confirm that it had been SWAPPED from texts to data instead of ADDED as in extra £7.50 per month and he said yes swapped. We shall see tomorrow afternoon... The second guy today didn't even make any comments about changing it, he just did it, which makes me worried about the "add" or "swap" thing...
[Touch HD General] Amp34:
I just ordered an HD from mobiles and having a look again through the terms and conditions they sent me and saw it says you will get itemised billing and will be charged if you remove it. Is the itemised billing included in the £35 a month price or is it on top of it?

I assume the £17.50 they quoted for the the contract is just the half price deal not the base rate with itemised billing etc. on top?

I assume people cancelled the insurance and phone support straight away?
[Touch HD General] gonadski:
I ordered mine on 3rd December - I'll post tomorrow if I receive it....
[Touch HD General] HandGrip:
I really want this phone and initially wanted it on o2. But am now looking at it on vodafone from mobile phones direct. All the confusion about bolt ons is putting me off mobiles.co.uk but most people still seem to be using mobiles.co.uk

Am I missing something? The vodafone contract is around the same price and I think the handset is unbranded so why shouldn't I go with mobile phones direct?
[Touch HD General] jphayer:
I called O2 (202 form my new mobile) on Tuesday and the nice lady said she will do it right now and it will be in place on Wed. Checked on my O2 profile, it says Unlimited Web Bolt On....

I think it really depends on who do you get through to :) So if they say no, just hang up and call again :D

Someone from O2 earlier sent me an email that they will do it and gave me a reference number as well. After getting phone I sent email using that reference and email promise, a lady emailed me back that I can't change it for first 90 days...... called 202 after 2 minutes and they did it :D
[Touch HD General] SiliconS:
I started to wonder the same earlier. But the mobiles.co.uk deal is cheapest by £90 if the web bolt-on is available at no additional cost.

mobiles.co.uk:

The total contract cost of the O2 600 tariff assuming the bolt-on can be changed to web is £542.50

If the bolt-on can't be changed and costs £7.50 extra per month, the total contract cost is £677.50

mobilephonesdirect.co.uk

Total contract cost on Vodafone is £630

It's a gamble whether O2 will continue to agree to change the unlimited texts bolt-on to the web alternative. But it may be a risk worth taking given that the deal is only £47 more expensive if they don't.

The smart thing to do is to buy the deal from mobiles.co.uk and call O2 to change the bolt-on before you open the new SIM card. If they play ball then great, but if they don't then you'll have to return the phone to mobiles.co.uk and go with the Vodafone alternative.
[Touch HD General] gonadski:
For me (I bought from MPD) there were a few reasons to choose the Vodaphone package, despite is being a little pricier. Firstly, I use my phone as my business line, so unlimitted landline calls is a nice bonus, and I use very few texts (I'm on a £40 pm unlimitted data bundle btw). Secondly, I am currently on O2, and I have had some reception problems, so I wanted to try out Vodaphone (I work from home, so I am mostly interested in coverage in my study). Also being on O2, I was unsure about switching contracts this way, but it does sound as if this can work, as long as you get the right person in CS.

Bear in mind also that this is a thread about mobiles.co.uk, so there is bound to be a slight bias that way ;)

Hope that is of some help.
[Touch HD General] Eclogue:
Also, did you take into account the £40 quidco cash back on mobiles.co.uk?

I don't know if that applies to mobilephonesdirect.
[Touch HD General] gonadski:
That's true - no QuidCo discount for MPD.
[Touch HD General] DawsonUK:
True, but MPD delivered two weeks after I placed my order with mobiles, and three weeks before mobiles started shipping. For me the constant, "it will be this Friday, if not it will be the Monday, definately" was a hassle I could do without.

I cant say that Vodafone have been as good to deal with as O2 though, the customer service leaves a little to be desired.:mad:
[Touch HD General] earazi:
Finally got my phone from mobile, orderd 4th Nov postman tried to deliver it at 4pm 15th Dec but I wasn't in, picked it up from the postoffice 6.30am (got woken early).

Anyway just mangaged to swap texts for unlimited web, seems the 0800 number goes to upgrades (I spoke to Amy) and they don't seem to realise that we probably should wait 3 months, origionally they put me through to someone in CS who wouldn't do it even after speaking to his manager and me saying I would go to Voda, he advised me to keep phoning till I got someone who didn't know what they were doing.

Oh don't forget you should probably install the HTC hotfix http://www.htc.com/www/supportdownloadlist.aspx?p_id=179&act=all for the phone and unless you really want it you need to cancel the Gadget helpline and insurance.
[Touch HD General] gonadski:
It here...

Royal mail just dropped off my HD - just psyching myself up to cut through the seal which says "Once this seal is broken this item cannot be returned. (This does not affect your statutory rights)". How do they get away with printing such lies on something like this!!

Anyways, here we go...
[Touch HD General] ScarySquirrel:
My number has been transferred so I can start using it as an actual phone now

To confirm, this was a successful port from an O2 contract to this new O2 contract. So, it IS possible, as long as your existing O2 number is on a different billing system. In my case my original contract was taken when it was still BT Genie, and now this contract is with O2 but through CPW

MORE good news, I have got TomTom7 working on my phone with the full UK&Ireland maps. WOOT!!
[Touch HD General] DawsonUK:
Hi Scary, did you already have the software and maps or did you purchase or download?
[Touch HD General] Paul.Ferrari:
My number was also transferred yesterday - and I'm also running TomTom7 - have you tried running TomTom7 along with Gyrator 2 ? TomTom7 in wide-screen is amazing.
[Touch HD General] crankshaft:
Ahhhh! The other half just called to say she missed the delivery.

Fortunately we only have to wait 3 hours before we can collect it from the post office so she's promised me she'll get it before I get home from work!

@ScarySquirrel - what version of tomtom are you using?

Ta
[Touch HD General] ScarySquirrel:
Not yet no, I might check out Gyrator 2 this afternoon :)

All I need now is an incar holder for my HD.

I bought the maps but they didn't work so got a refund. So I downloaded the app and the maps.
[Touch HD General] DawsonUK:
Could I ask where from, I have access to Newzbin and torrents, but am paranoid about downloading files that may be infected. email if you prefer strachan.david@gmail.com

Remember to update to 3.5 net before installing gyrator
[Touch HD General] ScarySquirrel:
I have sent you a PM on the forums, go to your private messages at the top right of the screen. Hope it works ok :)
[Touch HD General] DawsonUK:
Thanks Scary, abviously a bit more depth than I thought, off out to work just now, but will give it a try tonight and let you know how I get on.

Thanks once again:)
[Touch HD General] ScarySquirrel:
Cool, good luck mate, I hope it works ok for you first time, at least then my days of messing around will have helped someone out :)

ps. I haven't actually tested it in use yet as I haven't been outside so cannot get a signal inside, but the map works, voices work, so I assume it works once I go outside and get a GPS signal :)
[Touch HD General] fowler002:
try reading the tomtom 7 thread on this forum, it has all the answers(i.e. which version/s work with which version maps etc). it also has links as to where to download the tomtom 7 software.
[Touch HD General] ScarySquirrel:
I have written a step by step with links which I am happy to PM people. If me saying that is not allowed then a mod can feel free to delete this post.
[Touch HD General] robbo1947:
Hey - how is this for a good Touch HD deal:

http://www.directphoneshop.co.uk/dealset.asp?id=1477

A whopping £87.50 back on the O2 600 £35.00 tariff
[Touch HD General] tushar1139:
Number to cancel Gadget support

Does anyone know the phone number for cancelling the Gadget support from Mobiles.co.uk?
[Touch HD General] Eclogue:
I got a letter from them today - www.gadgethelpline.com has contact details, but if you wait for the letter, you can cancel online using your MOBI???????? reference number to cancel, which comes in the letter.
[Touch HD General] ScarySquirrel:
That is the same as the Mobiles.co.uk (and is actually through mobiles if you look at the link). £87.50 is the amount you get back after 6 months for the 5 months half price line rental.

0844 477 2995
[Touch HD General] Eclogue:
Don't they just mean the 5 months 1/2 cash back you get anyway with mobiles.co.uk?

(which I need to read the T&C to work out how to claim...)
[Touch HD General] tushar1139:
Thanks guys for your reply. I will wait for the letter
[Touch HD General] robbo1947:
You right, very misleading - thought it was over and above. Probably going the Vodafone route myself with concerns on changing text to data bolt-on and rumoured capping. :confused:
[Touch HD General] ScarySquirrel:
Plenty of people, including myself, have managed to change the text to web bolt on :)

Not heard of any capping on O2 either.
[Touch HD General] robbo1947:
Incidently ScarySquirrel I notice you are a senior member of XDA-Developers, are you into ROM flashing?. Have you seen this: http://xdaforums.com/showpost.php?p=3033441&postcount=98

I cant find it on the actual HTC site, sounds a bit risky to me. Is this a higher ROM than you have on your hanset?.

Update 12.55am 17/12.

Now found on HTC site : http://www.htc.com/hk-en/SupportDownload.aspx?p_id=179&cat=2&dl_id=453
[Touch HD General] sonypc100:
Do not buy from mobiles.co.uk

If you are thinking of buying the Touch HD, take my advice and do not buy from mobiles.co.uk

Their complete lack of customer service is astounding. If something is wrong, as it was in my case they have no interest in rectifying the situation at all. They are unresponsive, they never return calls, you can never get through to anyone nor can you ever speak to a Manager. One department is unwilling to transfer you to another, you can wait 40 minutes just to get through to someone and thats if you are lucky, quite often you press 2 or 7 for customer service and the line goes dead.

THEY ARE A SHAMBOLIC MESS!!!

They sent a HD out to me that had been previously cancelled, so yes, the order was cancelled, but they still decided to send it out to me. Now they say they will not come and collect it so they want me to send it back to them via special delivery AT MY OWN COST - remember this was a confirmed cancelled order with 2 email confirmations!

They are not even willing to hold their hands up and say sorry all I get is "well if you dont return it within 7 days at your own expense, the contract (on your cancelled order!) will commence and you will be liable for a 12 month contract.

Carphone Warehouse customer service has improved over the years and you get through straight away to a polite and professional customer service agent, so Charles Dunstone needs to think carefully about brand association between the 2 companies and until Mobiles.co.uk is of a standard that is at least bearable - he should withdraw all references to CPWH from mobiles.co.uk.

There is little point mobiles.co.uk using the CPWH brand to stimulate confidence in themselves if they cannot deliver even basic customer service.

Appauling, appauling, appauling!

I am going to draft a letter to Charles Dunstones executive office in the hope that pressure is applied to mobiles.co.uk to give them the kick up the **** so they badly need.
[Touch HD General] faron.hadfield-jones:
Just checked today online to see if the bolt-on had been changed and it has :) Although I asked 3 seperate people over three days just after the phone arrived and they said no problem, only to find that when I checked again the change had been Blocked!! I think its a case of just continuing to check and request it, and if its not changed ask to speak to their manager!! Hope u get it sorted...
[Touch HD General] faron.hadfield-jones:
I think its a case that u need to check that they do change it when they give you a date as I was finding it was being blocked!! Hope that gets sorted :)
[Touch HD General] JPT_Durham:
I've sent mobiles.co.uk 4 enquiryemails over the past week and am yet to receive any sort of reply. They won't be getting my business.
[Touch HD General] chaosdefinesorder:
I had to phone O2 for the third time earlier today about changing the bolt-on. The guy yesterday that said it had gone through and would take effect from today must have done something wrong because according to today's CS rep it was on the system as flagged to be changed today with today's date, so apparently won't go through until tomorrow!

Looking on the O2 website, it also still says unlimited texts instead of unlimited web. My web charges are now up to £1.70 as well... If they still haven't sorted it by tomorrow, I'm going to demand that these charges are revoked. My girlfriend and her father have had a lot of success with this - many months of free or almost free bills due to O2 cocking something up and them claiming compensation through customer services! The discounts they get more than make up for the hassle of having to call them up every now and then!
[Touch HD General] robbo1947:
A lot of people probably remember before mobiles.co.uk got there current stock of Touch HDs in, they invited interested people to register their email address so that information would be sent to them when stock came in. They got stock in virtually a week ago now - I registered 3 times and to date heard nought.

http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p3185.aspx

here I come !.
[Touch HD General] Bhangraman:
Hello,

I have an existing O2 contract (free from my initial 18months binding period) and awaiting delivery of my Touch HD bundled with an 18 months Upgrade O2 600 contract.

How do you think I should proceed to merge the two together?

When I receive the phone, should I call O2 and await instructions from them before I open any packaging?

Thanks in advance for your help :)
[Touch HD General] SiliconS:
You'll probably have to do what I'm doing to port my number from my SIM-only contract to the new mobiles.co.uk contract: port your number to a PAYG SIM first and then to the new contract.

If I were you I'd call O2 asap and ask for the PAC code for your existing contract and ask them to send you a free PAYG SIM card too. (They normally cost £9.99 but the guy in retentions sent me one for free today.) Once you've got your PAYG SIM, your PAC code, and your new TouchHD all together and you're happy with the TouchHD, call O2 and use the PAC code to transfer the number to the PAYG SIM. That'll take a couple of days after which you can ask for the PAC code for the PAYG SIM and move the number to the new contract.

It's a hassle but hopefully worth it.
[Touch HD General] mikeycrawford:
Picked up my HD this morning from the sorting office. Got into work and called the 0800 number about the changing the bolt-on. The girl was helpful but said she had to check with another office. Came back on the line to say it wouldn't be possible, but that I was already on "web anytime" (or something) at a pound a day. Told her I was after the unlimited one and she said that it wasn't possible for free. I said I would most likely cancel the contract, and she said she was sorry about that. Ah well.

Spoke to 202 after this and the lady there, after setting up an online password for me, said it couldn;t be done, explained how the tarrifs worked via 3rd party suppliers like Carphone Warehouse - was stuck with the texts. She said I had 14 days to cancel with carphone warehouse, but that O2 Online could offer a similar tarrif with the data bolt-on (but no mention of half price line rental, quidco etc.). Thanked her for her time.

Left it an hour then called back on 0800. Spoke to another girl who said she would get that setup for me, not a problem, but it wouldn't take effect until my next billing date (a few weeks away). I'm happy enough with that.

I know a few people have posted that they had been told the bolt-on had been changed , only to find it hadn't, but if come the next billing date it hasn't I'll have my complaining hat on, as I've been told verbally it would happen. For all it must cost them to swap bolt-ons, I can't see it being worth losing two contracts over.

Having sorted (hopefully) the bolt-on, I got ripped into the box and it's sat charging away. The free Jabra headset and 8Gb transcend card were included in the box I received.
[Touch HD General] ScarySquirrel:
Where do you go on o2.co.uk to check what bolt on you have?
[Touch HD General] Shetlander:
You should have received a username and password from O2. Log onto the website and its in "my account".
[Touch HD General] earazi:
You need to have setup an O2 online account / password and then go to.

https://myo2services.o2.co.uk/dashboard/po/mytariffdetails

As of today mine says:

My tariff:	O2 35 18 Month

Contract duration:	18 months

Contract renewal date:	11th June 2010

Services: :) Unlimited Web Bolt On :)
[Touch HD General] j915372:
what is the 0800 number in full

ive managed to port number from o2 -> o2

but they wont let me change bolt on

tried twice

last one said call carphone warehouse ???

also tried downloading HTC hotfix

just keeps saying "not valid win32 file" when trying to install