yashsingh1/xdaforums huggingface dataset:
[Touch HD General] lawmcd:
The lead time at mobilephonesdirect must be genuine stock issues as i placed my order with them on Tuesday and the phone was despatched yesterday so should have my HD today :)

I must say, having placed my o2 order via mobiles about three minutes after i received the first release email and having zero communication since about my order, I was really pleased with the communication from mpd.

Sent them an email on Tuesday night asking if they had stock and if they were able to ship on the advertised vf tarrifs. Got a reply within ten minutes with a yes to both questions - i then sent another couple of emails asking about price matching etc and got replies within minutes.

Placed my order on Tuesday night, despatched yesterday and should hopefully be received today - as long as one of my nice neighbours is in to accept the delivery :)

Maybe it is Apple causing the problems at o2 then if the phone is being sold on the other three major networks now.
[Touch HD General] TTDegs:
when you say 'still'...?

Mine came from Orange direct (via retentions), and was amongst the first batch they sent out.

It is unbranded, apart from the Orange logo on the back cover.

They have added 'Orange Plus' to the Program list - but then all that seems to do is give you a handy list of Orange contact numbers and links to Orange info services, so hardly a negative point! :)

To be completly honest, I'm only guessing that mine is locked - can't be faffed with taking it all back to bits to try another sim in it!

But others have confirmed that it IS locked to Orange.
[Touch HD General] sonypc100:
Thanks for the info
[Touch HD General] tboy2000:
Thanks sooo much! :)

So buying a locked orange, then sim unlocking it and then changing back cover may work out cheaper then buying already unlocked generic HD. I think.
[Touch HD General] sonypc100:
I would say so
[Touch HD General] Rishi_Tank:
LOL i just received an email saying that my order had been cancelled for some strange reason :S so i called up order processing (luckily i didn't get an engaged tone when i pressed option 2!) and told them my order was cancelled for no reason lol and that yesterday i was told to fax proof of id, bank statements etc and i faxed them today and guess what... Their fax machine is broken! LOL they say they will phone me back later on (hopefully today) i just dont understand why it takes over 3 weeks to process an order.... maybe the order processing team went on holiday :P
[Touch HD General] dannyencasa:
Well I have decided to order from Mobile Phones Direct yesterday and try Vodafone for the first time. Got email from them yesterday afternoon requesting identification documents, sent it first thing this morning, got email from them confirming that they received my documents and that Vodafone is processing, if all goes well I should receive my HD tomorrow or Saturday.

I still have my order with O2 on mobiles.co.uk. I think I may cancel with mobiles.co.uk if I get my HD from the other guys first.

Let see....
[Touch HD General] zoro25:
Congrats - I've also placed an order with them
[Touch HD General] Killian12321:
Just seen this article online.... sounds like a load of bull (as if they'd try to put people off there own exclusives!).

http://msmobiles.com/news.php/7844.html
[Touch HD General] sonypc100:
Ben, any updates?
[Touch HD General] sonypc100:
If the product is poor and many are getting returned then it would be the case that they may try put buyers off, its a lot of hassle for Orange to accept these back as returns and have to cancel contracts etc - they may be trying to swtich sell away from the Touch if there are indeed many problems/returns
[Touch HD General] ortiz1112:
Hey guys I ordered my htc touch hd with mobiles.co.uk a week ago and I am already getting impatient never mind waiting a month. I have been with 02 for years and wanted to stay with them but I want this phone. I went into the orange phone store today and spoke to a lady there. She said I could have unlimited web browsing 900 anytime mins and 500 texts on orange panther. The phone would cost 50 quid. I said I did not want to pay for the phone she said she would take 10% off the 45 per month contract to compensate making it 40.50. For u guys thinking there is orange software on it one of my real pet hates I can assure there is none at all. The phone is locked to orange and has a little branding on the battery cover which is nothing major. I may be being impatient and i really don't want to go with orange but for 40 quid a month its got all i need. God knows how long 02 will take. Only thing i needed to know before proceeding is i thought orange did not do unlimited web browsing? On there posters inside it says they do and so did the sales lady only on panther.

Thanks in advance

Juan

ps how do i cancel the mobiles.co.uk order? online?
[Touch HD General] spooki37:
just received a phone call from mobilephonesdirect and the next batch is due in tomorrow so should have mine on saturday morning :D
[Touch HD General] caskey:
Had it pre-ordered since the start of the week, or last week, can't even remember, lol.

Anyway, sent an email to Ben today to cancel. Got a reply back that it had already been cancelled anyway (wtf?), quick reply though i must say.

So ended up just taking the plunge and ordering an xperia direct from O2 today :)
[Touch HD General] fowler002:
can't help you with canceling with mobiles.co.uk question, only thing I can suggest is phone them up and ask to cancel it(if you can get through, not tried phoning up myself but reading on here how long people have had o hold/redial).

orange do unlimited data(web browsing) but like the others(bar maybe o2) they have a fup(fair usage policy), its only 250mb which is the lowest of all networks(vodafone is 500mb, 3 & t-mobile is 1gb, o2 not sure but may/may not be truely unlimited).

getting it directly through orange(instore, online or phone) you get best plan, orange looks at your useage over a 6month period and then suggests the price plan best suited to your usage(send you a text when your best plan report is ready, you then phone up and they tell you what they found, you then have 3months in which you can take up their suggestion).
[Touch HD General] smurkej:
Thinking of doing EXACTLY the same

TBH, been put off by a lot of the stuff said about the HD in this forum the more I read it the more bad things I hear about it , and with it chipping easily is a very big no no as I am much the perfectionist when it comes to my gadgets etc. :)
[Touch HD General] zoro25:
No need, They just cancel them anway,

They still won't have shipped it in another 21 days and it cancelled for you.

I just found out they now are asking for £160.00 for the previously free phone.

I'm sure there is something against the advertising standards against advertising at one price and then requesting that you pay £160.00 3 weeks later.

They should be paying me for all of the delays.

PS the £160.00 is a deposit which I was assured I would get back.

What a fly by night company.

I warn all to stear clear.

And I'll be adding a note of which in my signature on these forums from now on
[Touch HD General] LeoPheonix:
yeah i must admitt, some of the info in this forum is putting me off to. I have cancelled my order with mobiles.co.uk (done very helpfully by emailing Ben) and i will review the situation in the new year. The paint is bad, but hopefully limited to a bad few. Apps need s little more development to be able to work on it though.
[Touch HD General] Paul.Ferrari:
Well, I took the plunge too - I cancelled with mobiles.co.uk and ordered with mobilephonesdirect.co.uk - even when speaking to the advisor at mobiles.co.uk she insisted that they'll have O2 Handsets ready to go out next week, when I questioned that, she told me that she was repeating what the Sales Manager had told them ... I asked how the date had been confirmed and she couldn't say - I actually felt quite sorry for her as she had obviously been spun a line by the Sales guys.

Now to hope mobilephonesdirect.co.uk can actually deliver what they promise.
[Touch HD General] Metalboz:
Just cancelled mine through mobiles.co.uk as i ordered with buymobilephones.net today at 1000 and it will be here tomorrow by 1300.

I did have a pre-order but they sold my phone to someone else whilst i had to sort my bank statement out. Thought they would at least hold the phoen for me whilst i was sorting this out!!
[Touch HD General] Rishi_Tank:
i just recieved a phone call from mobiles.co.uk! They said i passed the credit check :D and that they should receive the phone by end of this week or early next week :D lets hope they are telling the truth.....
[Touch HD General] ortiz1112:
Well I have canceled my order with my mobiles.co.uk on the phone. The guy on the phone said they were still awaiting 02 approval and would have no idea when it would happen so no new news for you guys there. After much pondering as I have been an 02 customer for a while I have gone with this

http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p3185.aspx

Very very helpful and stock is coming every day for this also. Phone is defo unbranded and has no vodaphone software. 40 quid a month gets me 700 mins anytime, 250 texts and 500mb internet with fair usage.

Could have gone down the route of getting an upgrade through 02 then selling it then buying the touch hd on e-bay but that's just as long as ordering the phone through mobiles.co.uk:p
[Touch HD General] smurkej:
I can't believe you actually fell for it as well... :D
[Touch HD General] Mark One:
24 hours an counting till I cancel and never darken their (or O2s) doors again (unless Ben is a little more forthcoming in the interim).

What an huge pain in the arse this whole experience has been.
[Touch HD General] DawsonUK:
For those of you who do stick with mobiles.co.uk a word of warning, they include a gadget helpline, which is billed after the first month for 6 months at£2.99 per month. I called the helpline about a set up issue on the X1 to which I was told "we dont know much about the Xperia, when my manager comes in on Monday I will get him to call you"....no call...cancelled direct debit.

It does seem very conflicting info that everyone is given. I myself was told by mobiles, almost two weeks ago that it would definately be released on the Friday, 21st Nov, when I spoke to them earlier this week I was told, "it should be within the next 2 weeks". Given you can buy the HD on Orange & Vodafone it does seem to be more of a conflict of interest issue..iphone-HTC HD.

Maybe the conspiracy theorys, discussed on here and some other forums, dont seem so stupid now.

For those, whoo are considering the X1 to the HD.....my choice would definately be the HD. (just more my type of phone)
[Touch HD General] smurkej:
expansys are selling the HD on o2 contract but only on small business tariff
[Touch HD General] smurkej:
hmmm .. if they can sell it on o2 does that make mobiles.co.uk scumbag liars? :)
[Touch HD General] ortiz1112:
Ok my story so far...............

After learning that i could not get the htc touch hd on 02 i was disappointed and proceeded to cancel my contract after years of being with 02. I then thought its no biggie I will cancel and just go through mobiles.co.uk and order it on 02. After some frustrating weeks of 02 not approving the phone for what ever reason(mobiles.co.uk bs story i reckon) i went to the orange shop :eek: After playing with the htc for a good 20 mins i fell in love with it. I nearly decided to get it there and then but thought be patient. I decided to cancel my order with mobiles.co.uk as they could not confirm any dates for htc touch delivery and I was just getting annoyed with the usual bs, it will be delivered next week story. I then decided I will order it from mobilesphonedirect on a 40 pound a month tariff with internet on voda. About an hour later i got that feeling in the pit of my stomach that I did not want to go to voda. So rang mpd up and also canceled. In despair I rang 02 and asked what they could do for me lol. In the end we agreed on a 1200 mins anytime 1000 texts and a free web browsing bolt on all for 30 quid a month The phone that I am getting is the sony x1 which cost me 49.99. So i get a great deal, get to stay with 02 my fav mobile provider and when i get the x1 on upgrade its going straight for sale to pay for the Htc touch HD I got there in the end, long i know, but going to another company like orange don't bare thinking about. Thanks retentions!! :)
[Touch HD General] arfster:
You get a letter just after buying with your acct details. Go here to cancel:

https://secure.tmti.net/vip/

They probably also sign you up to insurance and severel useless trial bundles, so make a note in your diary to cancel them in a month :-)
[Touch HD General] caskey:
That for £30 and the phone for 49.99? I had to pay 99.99 for the phone + i get my usual 600 minutes 1000 texts + unlimited texts bolt on which i was on at 1st, but got my tarrif lowered to £25 per month. I don't know how you managed that.
[Touch HD General] SingaporeAirlines:
O2 tried to give me a £30 a month contract including web bolt on, an X1 for £149.99 this afternoon.

Not impressed. Will disconnect tonight.
[Touch HD General] ortiz1112:
Don't Know m8 I have been with them a long long time and I also canceled my contract so the retention team obviously did all they could which I am really pleased about. End of the day though m8 until I see it on my bill and on paper....
[Touch HD General] zoro25:
Yes indeed Moibles.co.uk are Scumbag liars

http://www.expansys.com/p.aspx?i=175416

Not passed testing my arse.

I bet its released by them tomorrow now they can't lie anymore.
[Touch HD General] sonypc100:
It doesnt quite work like that, Expansys are selling you a sim free, vanilla HTC Touch HD and a seperate o2 mobile contract, as far as o2 are concerned the 2 are not connected.

Whereas mobiles, which is part of CPWH have to play ball with o2 and only sell it when o2 allows, which is not yet as no one is selling it, except a few independant retailers following the above expansys example.

Whether mobiles has stock or not and if they are lying about stock is another kettle of fish all together....
[Touch HD General] SingaporeAirlines:
I suppose that's one of the disadvantages of being part of a large company - a lot of bureaucracy and procedures to get through.

However, if one takes Mobiles.co.uk for their word, O2 indeed are holding up the Touch HD for whatever reason.

I suppose we'll have to be patient. However, a despatch on Wednesday would be appreciated.
[Touch HD General] tboy2000:
I finally got my HD. Not through a retailer mind you. After failing credit check with Orange and mobiles.co.uk, I figured cows would fly by the time I got it on contract. So I paid £390 for a Orange handset and paid £15 to unlock it. Total £405 for unbranded, unlocked phone. Happy. I thoroughly recommend http://www.htcunlock.net/ I got my code within 10 mins.
[Touch HD General] zoro25:
Mobiles and Expansys have the same types of deal, both are sim free unlocked phones which come with separate contracts. Both of the deals on the phones are subsidised to us by the reseller using the commission from the contract sale given to them from O2.

The two are connected.

The contract from Expansys will also have to go through an O2 Account Rep.

O2 resellers dep has many account reps.

Expansys will have theirs and CPW umbrella will have theirs.

If O2 didn't want the handset on their network they would not agree contracts using the phone. And O2 will want to know what phones are being connected on their network.

It seems that Mobiles/CPW may not have as good a relationship with O2 as Expansys maybe. As Mobiles States they are being prevented while Expansys are not.

If O2 didn't want the HD handset on their network as NoMobiles state then O2 could refuse commission on that handset until testing had passed. If this was the case then you wouldn't get the subsided cost of the phone from Expansys.

My point remains O2 are not holding it up.
[Touch HD General] TTDegs:
I'm going to admit up front that I don't have a scooby as to why this might be, or what if any difference it might make...

But why would expansys be offering the 'small business' plan vs mobiles 'normal user' plan?

Could it be (and again, I stress that I don't know!) that there are either two seperate 'compatibility test' teams at O2 (one for business, one for consumer) - or that maybe this unknown contract deal between O2 and Apple only covers consumer deals (Apple having not really pushed the iPhone as a business tool)?

I know (from experience) that when I accidently ended up on an Orange small business plan (both mine and wife's phone were in my name), I got to speak to a completly different set of people whever I phoned, and trying to get some of the consumer goodies was a right pain until I got it sorted out!

Just a question that's food for thought :)
[Touch HD General] chaosdefinesorder:
Bringing back the iPhone conspiracy theory, it is also worth noting that while O2 has an exclusivity deal with Apple to be the only UK network to have it, CPWH also has a deal to be the only highstreet retailer to be able to sell it other than O2 and Apple directly. This could mean that CPWH are under the same anti-competition pressure from Apple as O2?
[Touch HD General] smurkej:
gah,

Just rang up mobiles.co.uk, spoke to sales - I asked the preliminary question - when will the phone be available ... answer is "end of next week"

Soon as I heard this I just started seeing red and went almost ape **** down the phone, ok not quite but I bloody rambled on about how piss poor this whole concoction is.

I said to her, "look, this is really getting frustrating now, we've been told for weeks now that it will be the end of the week when it comes out...

people are getting told different answers."

I started getting a bit angry and she said " i appreciate it is frustrating etc."

so I said "well there are a lot of people in the same shoes as me, we are angry that we're not being told the whole truth - every time we ring up we're getting told "next week"... I also told her people thinking about the iphone theories etc. and everything and I said "look, at teh end of the day poeple like me are gonna be ringing you about this phone giving u grief and being pissed off down the phone cos u can't simply find out the reason for the delay...

I told her if I was manager of mobiles I would without doubt get through to o2 and find out exactly the reason for the delay - at teh end of the day it is the LEAST we deserve as the consumer for being spread such bull****.

I then said at least if that happened the manager could then tell the sales team and then the sales team would have one collectively honest and straight answer so in turn when HD enquirers ring up they will not be angry/pissed off etc.

Think about it mobiles.co.uk - WHy CAN'T U FIND OUT WHAT THE DELAY IS. Surely you have someone high up that can communicate with o2 a bit more than "errrrrrr, next week"....

Business to Business comms leave a LOT to be desired I think..... LOL.

THis is beyond a joke now - I'll still stick to o2 AND mobiles knowing hte truth and o2 have turned round to mobiles and said - we cant sell this yet cos of the iphone so just tell ur customers that the phone will be coming out the end of next week anytime they ring up.

NAIL HEAD HAMMER? What u got to say to that Ben? Not much I reckon.
[Touch HD General] barambulli:
Where did you get it from?
[Touch HD General] sonypc100:
It expansys were able to sell it with o2's blessing then it would be on more than just 1 business tariff....
[Touch HD General] melbeams:
Well I have given up with mobiles.co.uk - received a touch HD yesterday from mobilesdirect - excellent service prompt delivery on vodafone and have just ordered another - though looks like I will have to wait a few days for that one now :( due to stock levels.

Excellent service and reasonable £35/month contract with mobile internet though could not find any cashback deals or quidco links unfortunately.

emailed Ben to ensure mobiles.co.uk order cancelled - promptly actioned with email reply.
[Touch HD General] sheppo55:
Not looking very promising as they have stopped people ordering this phone on o2 you just get a page saying would you like to stay in touch ect.
[Touch HD General] smurkej:
I am ringing up now to cancel- I solemnly swear an oath NEVER EVER to do any business with mobiles.co.uk for as long as I live.

****ING DISGRACEFUL.
[Touch HD General] Gaz25:
No it doesn't look good does it. There was a few comparison sites that listed e2save and another with the HD on O2 but now when you go to e2save I can't find anything with O2 on the HD.

Mobiles could have done that to stop getting hassled by angry customers. You never know maybe O2 aren't telling mobiles anything. Maybe they are giving mobiles the same response we are getting from them.

I'm starting to think that I may order the omnia instead.
[Touch HD General] smurkej:
I just hope those toddlers working over at mobiles.co.uk use this thread as a learning curve and never repeat the same ****ing gay assed antics that we've witnessed here in 2008. I wait with baited breath.
[Touch HD General] smurkej:
I'm getting the XPERIA S1 from o2 direct- I've been offered free broadband if I take up a contract phone with them just because I mentioned another competitor :)

woohoo

anyways, the HD is probably an impractical business phone anyway.
[Touch HD General] Mark One:
Come on Ben, let's have the good news. Have O2 pulled the plug?

Your site has been changed so you obviously know what's going on - how about sharing with those of us you've kept waiting for a month?
[Touch HD General] smurkej:
I'm pretty sure that site change had something do with me from my RANT earlier this morning to CS :D
[Touch HD General] ozakar:
Got it in the end

After failing the check from mobiles, I decided not to wait for O2, and ordered an orange contract HD from buymobilephones.net at 1pm yesterday. I received it at home today before leaving to work. 30 pound contract, 18 months with 20 pounds cashback from quidco.

The phone has the orange logo on it, so I am assuming its SIM locked.
[Touch HD General] Paul.Ferrari:
I think that mobiles.co.uk have been taken for a ride by O2 to be honest - Ben and his colleagues have got all the flack on this thread but I really don't believe it's their fault - maybe I'm being too generous but why would a business like mobiles.co.uk really advertise a deal that they can't deliver on, unless they had been given assurances that it was available and then they had been let down.

I know we're all sore over this - I should have my HD by now - but being nasty to Ben isn't going to improve things.
[Touch HD General] Gaz25:
Just emailed ben asking if there was any update as im thinking of going over to the omnia. I got this reply which i thought was quite quick.

funny how the sales girl a moment ago said end of the week yet Ben says he heard nothing.
[Touch HD General] smurkej:
Quite, I would be a bit more forgiving if we knew what o2 has said to mobiles regarding this delay though - surely they must have told mobiles more than they are letting us know? Surely mobiles should be in a position to find out the reason for the delay...network approval surely doesn't take this long?
[Touch HD General] smurkej:
exactly why this company fails.
[Touch HD General] sonypc100:
Oppps did Ben really want his mobile number on this forum!
[Touch HD General] Mark One:
No venting on this number IMHO - the poor guy really did seem to be trying to help and at least had the guts to dive into this thread.

I do wish you would update us - at least explaining the disappearance of the O2 option from YOUR site though Ben.