yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Acelister:
Glad to see most questions have been answered already - though I spent half an hour catching up on all the posts! I told you it would be Tuesday at the latest. :p

I couldn't afford that - I could upgrade in March but I've decided to wait until my contract comes up - then try and get some free stuff from retentions. Maybe see if I can get a Playstation 3 or something LOL!

Though this has already been answered: Do they remove it? My Elf is completely Orangified, yet it has MSN on it... And that was before I flashed it with a cooked rom.

Sadly it IS locked to Orange. I've tried an O2 and a Vodaphone SIM in it, and it comes up saying it's locked. Sorry!
[Touch HD General] kilobulb:
Bah. Cheers for letting me know. Although given that the touch diamond and pro are unlockable on the cheap it may still e worth the risk of orange not having got any better round my way.

Quidco's offering up £150 cashback on ordering direct from orange till midnight tomorrow.

Racoon 40

700 mobile mins

100 texts

200 min landline calls

£80 for the phone

£38/month on 12 month contract

80+(12*38)-150= £386 or less if you downgrade the contract after 6 months. Plus you'll be free to upgrade in 12 months not 18. Decisions Decisions :)
[Touch HD General] trentend:
Personally I didn't rely on a verbal contract. I got it in writing (well by email, but you know...).

I got my HD today. I rather like the screen protector, or I did. By the time I'd had it on and off three times, trying to get it aligned just right, it had a bit of dust under it. My decision to wash it, while not harming the protector has adhered more artifacts to the adhesive side. It now looks something like the moons surface, and my new packs of protectors are ordered and on their way from germany as we speak.....
[Touch HD General] xdaman85:
lol, i know how u feel :D
[Touch HD General] xdaman85:
its 8am, im awake nice and early for my Touch HD lol

i wonder what time post man will deliver it, but i definetly do not want to miss the delivery
[Touch HD General] GenIDE:
Just registered, but I've been keeping track of this topic for the past few days. Thanks to you guys for all the handy information!

Anyway, I got mine yesterday after a bit of haggling. I ended up with 1200 anytime minutes, 500 texts and 250MB of data for £30/month, but the handset was £100. I think I did okay considering I've hardly used my phone in the past few months, so I hadn't been spending much. Bonus points for Orange customer service though... Last night while playing around with it, I was a bit miffed after noticing a stuck pixel near the bottom of the screen. I called them up this morning, and the nice lady said they'll send a courier with a replacement phone this evening. The only thing is that she said you can't just swap the phone for another; a standard replacement means swapping 4 items - the handset, the battery, the back cover and the charger. I'm a bit gutted because I've already stuck my scratch cover on the screen (which is pretty decent, for once), so now I've got to try and peel it off without mucking it up.
[Touch HD General] dr_s:
Do you get a better deal over the phone or can you get online?

I tried upgrading online and getting the following quote. Haven't confirmed it yet. (Called CS but there system is down till 12pm - so tried online.)

Anytime mins: 1200

Texts: 500

Unlimited Data : 250MB

Line Rent: £40pm.

Contract: 18 months.

Phone: £129.99 - £80 (online discount) = £49.99

Is it a good deal online? Or shall I try to get more from Orange over the phone, like less line rental or free phone or may be free insurance?

(Mins and data wise I am happy with 1200 mins and 250+ MB data - would not like less mins. - Currently I am on Racoon 30 but average bill is £45-50 pm including £8 for 30MB data bundle)

Thanks.
[Touch HD General] tingsagwaan:
Mine has just arrived. Its a thing of beauty.

700mins

unlimited text

unlimited web (250MB)

free insurance

£22.50 pcm :)

I wonder if anyone can help, I was using Manilla2D on my M700 (Trinity) and I had grown attached to the Google maps tab and the ROM that comes with the Touch HD seems to be lacking it. Any idea if there is a CAB for it?
[Touch HD General] hite:
Does anyone know the upgrade price on dolphin 35 for the touch HD? I Can upgrade my phone next month but I'm just curious what the price of the phone is after upgrading with this plan.
[Touch HD General] xdaman85:
lucky, they told me it would be here today but its not here yet, arghhhh, its going to be 12pm soon, they better not mess this delivery up, im goin insane
[Touch HD General] dr_s:
HD out of stock now at Orange :mad:

On phone charging £129.99 for an upgrade. On similar package online, there is £80 discount costing phone £49.99 .. :confused:
[Touch HD General] Acelister:
There were over 500 in stock yesterday! But yeah, Upgrade and Online stock is dry... The next lot's being tested though! Bare with us! You don't want badly made phones afterall, do you?
[Touch HD General] Acelister:
oops, my mistake. There's still a few hundred left! That's including 30-odd going out today so far.
[Touch HD General] dr_s:
I have ordered my upgrade online. It didn't show "out of stock" until I ordered. Is there still a chance that I may receive it tomorrow ? :confused:
[Touch HD General] Acelister:
That, I don't know. Call up to check?
[Touch HD General] GenIDE:
You're probably better off phoning them anyway. It wouldn't hurt to try contacting retentions via 150 to get a better deal; I'm sure they could offer a better deal than what you've found online.
[Touch HD General] xdaman85:
damn it, its 1pm and its still not here,

iv got a feeling somethings gone wrong :(

any one know if its still possible il get it today, or do you think its too late for today :confused:
[Touch HD General] dr_s:
Yeah, I have called them and the guy was insistant that cheapest I could get Touch HD on upgrade will be £129.99 regardless of the monthly package I choose even if it is 40-50 £ pm.

According to him, even online I would not get any extra concession. However, when upgraded online, there is a £80 extra concession online today for all new phones. Therefore I got HD in £49.99 online with Panther 45. I am happy as I would have chosen Panther 45 anyway as it suits my usage. and HD in £49.99 is not bad ... is it ...? :D

Now just waitig it to be delivered which could be tomorrow or may be next week now as on phone they said it is out of stock but online it still showing up.

Will be anxious few days now ...........
[Touch HD General] R3PUBL1K:
The Distance Selling Regulations can be quite confusing its deffo 7 days ;) unless another term was agreed.
[Touch HD General] Fallen Spartan:
Don't believe it!!

Guys & girls!!

Just been onto Orange and they have just decided to play ball with me. Took 6 or 7 calls to them, and threats to leave. Finally got one guy who has offered me the following which I have accepted.

I've been put on 'Out of stock' list and will be contacted when more arrive (should be later today) and just have to quote reference number to get below deal

Panther 45 (Originally £40/month) reduced to £30

1200 free mins xnet

500 texts

250mb downloads

unlimited browsing

reduced cost of handset £29.99 (originally £200)

Unbelieveable!!!:eek:

If you keep at them they will offer you a better deal eventually!!
[Touch HD General] garthy:
Don;t Worry mine took till hlaf two to arrive.. yesterday.. :-/
[Touch HD General] R3PUBL1K:
This seems like a fair price - I would of thought that you should get tomorrow if your order has been excepted (wait and see or phone them to ask;))

I was one of the luicky ones that got the HD for free.
[Touch HD General] mkOnKeY bOy:
I have just spoken to someone, and had exactly the same response - wouldn't budge on £129.99.

Sorry, I'm going to wait until I speak to someone who isn't a git.
[Touch HD General] mkOnKeY bOy:
OK, so I went through to the normal customer services and found a non-git (actually, a rather lovely sounding you lass by the name of ... I digress) who was happy to have a dig around and see what they could offer without having to go to retention dept.

Firstly, they are out of stock at the moment - well, they had 3000 delivered today, and will be releasing them following testing - probably early next week.

Managed to get a £35 per month contract (18mnths) for 1200 mins + 500 txt + 'unlimited' internet, with the free phone (OK, pay £29.99 and get it refunded next bill). That's basically the Panther 40 online deal for new customers, but not having to pay the £100 for the phone. Seems a bit more reasonable than paying £129.99 and not getting a change to my tariff, as the nice git at retention dept wanted.

They're going to ring back when they're in stock, whereupon I shall probably try to squeeze a little more of a deal from them.
[Touch HD General] SingaporeAirlines:
Question to Orange users!

How far does 250MB of data get you? I note that for "unlimited data" (25MB per day x 30days = 750MB per month), that you have to pay the equivalent of an O2 bolt on, £7.50 per month.

I would probably only use the phone for news, sports news, streaming news video when it is possible, and a lot of instant messaging.
[Touch HD General] special:
retention dept

gone trough the retention ,they wont budge for a free HD (two calls),so I canceled the contract;called again with an excuse to ask for the pac nbr the guy ask the reason for me leaving orange ,oups good....so I explain that I 'm happy with orange ,just they wont give me a phone for free(HD) ,well he then put me on hold and came up with me paying £199,and then get it back in credit good enough for me;asked for a discount on the line no chance as, I paye £31.5(35-10%)

took the contract.called again next day complaining again and asking to how I can stop it all or to ressend the phone(7 days window),the lady now given me another £5 discount so now £26.5 (£35 contract=700mn+text+free landline+magic nbre*2) and free HD ;hope it can be for any help for somebody else
[Touch HD General] EViS:
You unbelievably lucky git :o!
[Touch HD General] R3PUBL1K:
I use to get 500MB on my Diamond and used push email all day 18 hours 1 hour web each day (News etc) IM but not so much Video and got no way near my allowance :eek: not even 100MB
[Touch HD General] shandy1948:
I just got a txt from Orange to say that the HD has come back into stock (mine was on backorder since yesterday morning).

I called straight away to complete my order. The rep said that the they're in the middle of trying to clear all the backorders they received yesterday, and that mine should be delivered tomorrow. :)
[Touch HD General] dr_s:
When did you order yesterday? I upgraded online around 11am (it wasn't mentioned "out of stock" then) however, didn't get any confirmation of dispatch yet. Do you suppose to get a confirmation by txt/email once the phone is dispatched?

Thanks.
[Touch HD General] jdta09:
Retentions just said they are out of stock and expect them next Thursday (20th).
[Touch HD General] dr_s:
NEXT THURS?? :(:(:(:mad:
[Touch HD General] k3v:
yep. i have a spv m700 at the mo. I have a wap bundle (cant remember the name), iirc the most money i used one month was about £600 :p

Back on topic, i have just got off the phone to 150 and the lady said, they are showing in stock and to call back later as the upgrades system has not got the info for the phones yet, the warehouse closes at 5pm.
[Touch HD General] tonyblack:
It's on the 'Coming soon' page of the Orange UK website! The droid I spoke to this morning could see it on their system but it was not yet released.

When you get through to a particularly clueless f**kw*t as you obviously did, it's best to just politely make your excuses, hang up and then redial and hope that you get through to someone who is at least vaguely clued up to their product lines.
[Touch HD General] R3PUBL1K:
The Dummy models are in the shop (not on display) and the Catalog sates coming soon. AFAIK these are on sale from expansys uk as of next week and ORange have the exclusive for a while so these should be soon ad this month.

I have also seen the s740 instore too.
[Touch HD General] R3PUBL1K:
Wow, A big change from Friday.

I will find more info from my contact who is a manger at retail
[Touch HD General] k3v:
Are you referring to my data plan or the stock of the touch HD?
[Touch HD General] R3PUBL1K:
Stock of the phone.

I would presume you can remain oin the same tariff if you upgrade and what to stay on it.
[Touch HD General] k3v:
The lady said they had had an update this morning saying that they were in stock. Who is ringing them next to double check?

If my data package doesnt stay as is, i'm off as its the only reasoon i am still with orange, but i agree with you, as in the past when i have upgraded right back to my SE p800, ive always kept the package.
[Touch HD General] tonyblack:
I've just rung 150 and been told that they are not yet released.
[Touch HD General] k3v:
Im going to call again around 3pm to see if there is any change.
[Touch HD General] frustin:
the problem is they dont actually "work" at orange. chances are they are subcontracted script readers and her last call was to someone whom needed to change their gas or electric bill.

when you ask for you PAC number you are put through to someone that actually works for orange. that's the person you need to speak to on this occassion.
[Touch HD General] m.r.davies:
yes be warned at what they tell you

the woman this morning tried to tell me its gone back in for testing

and that it wont be out for 3 months.

do a redial, and get someone with a brain
[Touch HD General] R3PUBL1K:
The Manager in Orange retail suggest these are not out today (and will ring me as as soon as they are) - but soon. Retentions state that HtC devices do not need much testing as the OS is much the same as other WM Devices.

Just have to wait now.

Not sure about other but I always get though to someone at orange - in less the 1min.
[Touch HD General] donbronzi:
just spoken to my contact at orange, he says thst it should be this afternoon but if not will def be this week. He'll call me later and let me know.

Come on orange stop teasing, i need my hd!!
[Touch HD General] frustin:
just tried and still not on their system.
[Touch HD General] m.r.davies:
bah, how annoying

What prices do you think they will offer it for, and what sort of contracts?
[Touch HD General] peggowski:
been following this site for years, had an htc universal. massively excited about the arrival of the touch HD. just rang orange as a new customer and the "very nice lady" (read what you want from that :D) said that they were expecting an update any minute and took my mobile number to call me back once it was released. (as if i will be waiting for her to call me back!)

oh and i read somewhere it was going to be £79.99 on a £40 tarrif but this could just be usual filler from a phone news site!
[Touch HD General] k3v:
ive just called upgrades again and this time all she said was "its due for release this week". 4:45 pm roughly the latest for getting it tomorrow if it shows instock today.
[Touch HD General] donbronzi:
I really thought it was gonna be here today. However i have to admit this is looking very doubtful, what a shame.

Hopefully tomorrow will be a better day!
[Touch HD General] k3v:
dumb question removed!
[Touch HD General] Acelister:
I'm posting this FROM THE TEST ROOM. At Orange. I have a prototype in my hands. It's good. BUT we have NOT received any of the handsets to go into the shops yet. The first delivery is due on Wednesday, so expect them in shops for the weekend, IF THEY PASS. The Diamond gave us some grief recently, so we might test a larger than average sample...

As for prices, I don't work that side of things so I have no idea.

Hope this allows some of you to lay off the Orange employee's, who don't actually have a clue. We in Test didn't actually know it was coming in at all until last Thursday.
[Touch HD General] dr_s:
Any Orange insider knows about stock update on HD? :confused:
[Touch HD General] Acelister:
That's my cue!

We're testing them. Expect 3000 to be availiable for store and in the warehouse there's still about 300...

Currently there's only one fail worth anything, we have to test 50, we've done about 20. They should be able to be Built by tomorrow mid-morning.
[Touch HD General] SiliconS:
lol

Even though I won't be ordering from Orange, it's good to have you here, Acelister. We need someone like you from mobiles.co.uk as well. :(
[Touch HD General] shandy1948:
Sounds like the left hand doesn't know what the right hand is doing at Orange!

The Orange rep I spoke to this morning assured me that it was in stock and that my HD would be sent out this afternoon for delivery tomorrow. He said that they had just had another 3000 in.

As I mentioned in my previous post though, the rep said that they were trying to clear the backorders from yesterday first.

That might explain why new orders to retentions today are being informed that it's out of stock?
[Touch HD General] Acelister:
This is sounding shifty to me... When I first read out of stock, my system said over 400. Now for Upgrades it's saying over 80, with 51 others already going out to customers. Other stock is over 200.
[Touch HD General] crankshaft:
I'm unable to get to the upgrades page once I've logged on to oranges website, keeps saying:

"Sorry, we are experiencing some issues at the moment"

Is everyone trying to order their HD!!!
[Touch HD General] jdta09:
Retentions have told me at least twice that they can't do me a backorder as it's a premium handset and that I should receive a text when I can ring and order one.

Is that really likely to happen?
[Touch HD General] marvi0:
just got one from the shop

hie am in essex and just went into my local orange shop and they had it so av just come back home to get the card because i have to pay 50pounds to get it so am of to get the phone and all be staying on my current 35pound tarif which sounds good
[Touch HD General] fowler002:
was in town today and had a play with the Touch HD, need more time with it to decide if I like it or not. guy told me I'd have to pay £299 on upgrade(recently moved to sim only so have to wait another couple of months before I can go back on the 18 or 24month contract but the price quoated is taken from my previous contract, which was Racoon £35) or £129.99 on new contract to get it.

had similar thing with the Omnia(tho retention said £110 upgrade on Racoon 35 while instore said £280), my contract finished on 30th September and I decided to move to sim only Racoon 15 a few weeks back as I was waiting for the Touch HD and a couple of the other hand sets I was looking at to come out before deciding what to get.

guy in the Orange store told me that if I buy from online or phone, they wouldn't be able to help me with anything and I'd have to phone up for help. is that true? I'd have thought you could pop into the store for help regardless of if you got it instore or phone/online.

I'm currently looking at the O2 deal on mobiles.co.uk(£35/month, free phone), only thing stopping me is the can you/can't you change the bolt on(see the buying from mobiles.co.uk thread for details).
[Touch HD General] touchhd2008:
How much longer?

Ahhh the waiting is causing so much frustration!

Contacted Orange on Tuesday and was told that they had 3000 coming in stock on Wednesday and that they would need to be tested so told me to call back Thursday/Friday.

Called Orange today, now been added to some ''backorder'' list as no handsets available for dispatch and been told to wait for a text within the next week or so! (A week or so?)

Does anyone else know how long these ''backorder'' lists take to work themselves? How many people are on this list???

Phoned orange sales and told that they had the phone in stock but only for new customers! Charming!

The wait goes on :p
[Touch HD General] fowler002:
they had similar thing with the Omnia, had it instock for new customers but out of stock for upgrades.
[Touch HD General] Acelister:
Well they put at least 30 orders on for Upgrades after I last posted... But worry not! The others will be released tomorrow morning!
[Touch HD General] lsainsbury:
Just phoned - none in stock at 09:30 on 14/11/08
[Touch HD General] jdta09:
Thanks, that saves me bothering them at the moment!
[Touch HD General] R3PUBL1K:
You can change from SIM only back to contract anytime you want - From what CS tell me sometime ago. The person in the Orange retail seems like a "waste of time" Although the store would be more helpful if you got from them...
[Touch HD General] dr_s:
any news on stock ??? :confused:

I upgraded online 2 days ago and when I call them, they only reply it is going through the system and yet can't give any info on the handset as it would normally take 5 days for handset to arrive anyway. Quite frustrated !!!!!
[Touch HD General] touchhd2008:
Another day and nothing :( All those lucky new customers to Orange hey! Anyone know at all when retentions/upgrades are going to get some decent stock levels in?
[Touch HD General] touchhd2008:
Orange worth waiting for?

Hmmmm just seen in my inbox and email from Voda saying they now have Blackberry Storm in stock, free on £35 a month contact, 600 mins, unlimited text and unlimited internet! Any thoughts?
[Touch HD General] dr_s:
Called CS again this evening. I was told that my HD will be dispatched on Monday. So it means they have got stock now and may be testing and will release them by Mon hopefully. Looking forward to Tue morning to receive my HD....... It will be a looooooong and miserable weekend this time.:cool:
[Touch HD General] jdta09:
I was told to try next Tuesday by the guy in Retentions that I spoke to at lunchtime. I feel I'm starting to get to know them now. I wonder how long it'll be before I speak to someone I've spoken to before!
[Touch HD General] _macca:
I must have been one of the lucky ones, I've had mine since Wednesday and got it no probs, 1200min/ unlimited texts @£20/month plus upgrade to 500mb/month for free. Due to hassle with customer services before I had to pay £49.00 for the phone but they put £100 in my account.

Am I a happy customer? What do you think!
[Touch HD General] touchhd2008:
Thats amazing, well done :D
[Touch HD General] touchhd2008:
Weekend is going to be sooooo long, everytime I get a text in the morning I think its Orange! GRRR! Does anyone know what this said 'text message' says, can we not make out we have the text in an attempt to get them to send out the phone? lol
[Touch HD General] _macca:
Yes, but after reading that I could have pushed for 1000mb a month I'm a little disappointed I never text so I might ask for more data instead of texts.
[Touch HD General] Acelister:
3000 were released from test into stock before 2pm. So they should Build them with great urgency if there's none in stock. Though given what hassles occurred last time, it wouldn't surprise me if they leave it until later in the week... But at least they can't say there's no stock!
[Touch HD General] matthewncb:
If anyone is interested Orange at Paddington Train Station had some in stock yesterday.
[Touch HD General] dr_s:
Any news of Orange stock. Still no txt from Orange this morning so far :(
[Touch HD General] jon-:
Early adopters, today will be the last day to send the phone back if you don't want it. Anyone going to call and try and get a better deal out of orange under the fake threat of sending one back?
[Touch HD General] skanj:
Was told today at some point but then they have been saying that since last wednesday:confused:
[Touch HD General] pureheart:
Hi Guys,

Can Anyone of you lucky owner of the HTC HD with the Orange contract tell me if the phone is locked or not?

Can it be used with other sim?

Can anyone try and tell me?:confused:

I've tried to search but I couldn't find anything!

Thanks!!!
[Touch HD General] jon-:
100's of posts about all saying it's locked.
[Touch HD General] kilobulb:
definitely comes locked mate, although it's childsplay to unlock all you need is a code. You can get an unlock code on the web for $22 or so. If you wait a month or so someone will probably offer a cheaper or free service on here.