yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Bewdy:
well I'm pretty pissed off with waiting now.

I placed my order with http://www.mobilephonesdirect.co.uk/ back a week last Monday, when the delivery time was supposed to be 4 days and they have kept stringing me along. I was told I'd have the phone today, then I was told it will be tomorrow and that I would get confirmation by email, which I still haven't had.

I spoke to someone called Ben, surely not the same one as mobiles.co.uk? and he said it will be with me tomorrow, but I seriously doubt it. I'm out of the country on a business for for a week as of tomorrow, and I'm not too happy to have to be taking my shoddy old mobile will I wait around for these guys to get themselves sorted out.

i should have just got an iphone from 02. this HD touch better be bloody good.
[Touch HD General] sonypc100:
I would have thought your order date now starts from the 2nd order
[Touch HD General] Bewdy:
and I've just spoken to them, no phones today.

they're at there head office apparently, sending them tomorrow, which isn't any good to me so I've canceled, so there is one more going around for any lucky sod who wants to wait and wait and wait.

never using http://www.mobilephonesdirect.co.uk/ again.
[Touch HD General] ScarySquirrel:
Any updates Ben?

The good news has slowly turned into WTF news.
[Touch HD General] ScarySquirrel:
Mobiles.co.uk is showing in stock for both Orange and O2, but my order status hasn't budged :(
[Touch HD General] Rishi_Tank:
lol still havnt received any emails from mobiles.co.uk been trying 2 get on the fone wiv them since 5pm wivout getting disconnected and managed 2 get into the queue at 5.30pm (wiv option 2) and stil w8ing lol
[Touch HD General] ScarySquirrel:
Just got back from football hoping to see some progress, and nothing :(
[Touch HD General] faron.hadfield-jones:
Everybody seems to be failing thier credit checks.....is this also a credit crunch thing........ah well its probably a backlog thing too.......still on pending. I Placed the order on the 4th Nov...can't be much longer now :( lol!
[Touch HD General] ScarySquirrel:
Went out for a meal and came back hoping for some movement. Still on pending :(

So much for them despatching today. What happened Ben?
[Touch HD General] Rishi_Tank:
hmm i guess it woukd take a long time 2 process 900 touch hd's on their system lol im guessing they wil dispatch 2moro? Also does any1 get a message saying they have no past orders when they login and try to track their order with mobiles.co.uk? Lol this has been the case for me since the beginning but i do know that my order has been registered on their systems so thats a relief. So now that we are near the finish line do we get any compensation 4rm any1 for our patient waiting? Lol is it possible to get unlimited data ontop of the 600 minutes and unlimited txts i should get wiv the touch hd?
[Touch HD General] mwitha:
Yet another bloody let down.
[Touch HD General] ZenithUK:
My email response was slightly different to the ones posted so far...

Given what Ben said earlier about the networks like to limit people to 2 residential contracts, it seems I've fallen foul of that decision (one for me, one for my wife in my name).

The decision for me now is whether to go with MPD and get one on Vodafone or drop the idea of getting a Touch HD and go for something more mainstream like an Xperia X1 through O2 retentions. I've should have enough loyalty built up to haggle over the pricing.

GL to everyone else on getting their handsets though.
[Touch HD General] ScarySquirrel:
I take it NO ONE has had a despatch mail then? Either failed credit check or nothing?
[Touch HD General] mwitha:
I had confirmation from Ben that my credit check had been passed and my order was 'ready for dispatch'. However still Pending and no email, so...
[Touch HD General] ScarySquirrel:
Oh that's interesting. I wonder then for those who haven't heard anything yet whether we have passed the credit check. Hopefully Ben cn shed some light tomorrow.

He must think we are all so sad :p
[Touch HD General] chaosdefinesorder:
Good luck getting an X1 through O2 - they've removed it from their website completely!
[Touch HD General] murph1:
I haven't heard anything yet either, even though Ben said he'd get them to run a credit check last week and now I've received a call from Vodafone to ask if everything is fine with my new phone!

I don't even have it yet!

Surely either mobiles or mpd will send me one soon. Either that or I'll just cancel both and go with something else.

TBH I might have as much faith in them telling me I'll get it by the end of this week as them telling me Santa Clause exists. :)
[Touch HD General] Cookie999:
Are you saying he doesn't exist? :eek:

My order is still showing "Pending" on the Mobiles site.
[Touch HD General] Paul.Ferrari:
OK - my order status at MobilePhonesDirect.co.uk never changed after I posted this at 10:52 yesterday morning - so I emailed them asking when the phone would be dispatched - here's their reply which came at 18:30 yesterday evening :

So if my handset arrived "this evening" why was the order set to "Ready For Dispatch" at 11:00 in the morning ? I'll keep an eye on my Inbox and let you all know if anything gets dispatched.
[Touch HD General] Bewdy:
why?, becuase they are a bunch of liars that's why.

i really can't stand companies that promise the delivery of goods when they know they have no way of actually coming good on that promise. I just won't give companies like that my business on principle.
[Touch HD General] Eclogue:
Snippet of news -

Just got a phone call from mobiles.co.uk confirming my order was correct because I'd made a little mistake, and they said they are shipping today for arrival tomorrow

Edit: forgot to add that this is an order I placed in the middle of November, so they are obviously dealing with the backlogged orders.
[Touch HD General] JonB.IAm:
I just an email from mobiles saying that my phone is in the warehouse ready for dispatch. My order status on the site says "Despatched". Looks like I'll have it tomorrow.

I placed the order two days ago, so I think that all of the outstanding orders are being sent out!

Exciting stuff!
[Touch HD General] ScarySquirrel:
Same here, although I ordered mid-Nov.

Looks like i'll have it tomorrow. I'm just glad I passed the credit check :)

It's a bit annoying though as I am off work today so could have signed for the delivery :(

Oh well, at least it's coming :)
[Touch HD General] Mark One:
From mobiles.co.uk? I have had my order in since Nov 6th and still says pending! Nor have I had any email from them.

Ben what gives??
[Touch HD General] JonB.IAm:
Yep! Mobiles.co.uk is the one. Got the email at 9:00 this morning.
[Touch HD General] faron.hadfield-jones:
Sounds like things are moving.....no email yet - still on pending.

Not going to get my hopes up just yet....
[Touch HD General] Cookie999:
Can't check my email at mo, but Mobiles account is showing as "dispatched" :D
[Touch HD General] Mark One:
FFS - been waiting over a month and still PENDING.

Why are newer orders being processed first??
[Touch HD General] ScarySquirrel:
My email came at 9:32am this morning from Mobiles.co.uk.

I placed my order on 15th November.

Check your junk mail.
[Touch HD General] sheppo55:
Mines saying dispatched got email at 9.54 should be here by tomorrow :)
[Touch HD General] Mark One:
Checked all mail - nothing and website still shows status as Pending. So my order is not being processed. Have emailed Ben with details - hope he can clarify.
[Touch HD General] faron.hadfield-jones:
same here, still on pending....have also emailed Ben.....
[Touch HD General] tushar1139:
Order placed

I have placed my order today. Hope credit check goes through.

Ben, Hope you guys will process it today and despatch it today and I can play with it tomorrow:)
[Touch HD General] chaosdefinesorder:
I just want to know why I failed the security check despite apparently passing credit check! I have proof of address but never got the chance to use it!
[Touch HD General] Jim_Fear:
Thats what happened to me I think as I'm sure I received an email stating my credit check was successful, the security check would make sense as I had moved this year, though you'd think 7 going on 8 months would be long enough for a company to update their records. I'm still pending a response from mobiles after an email was sent yesterday lunch time proving my address.
[Touch HD General] murph1:
Mine still says pending and pending stock from mobiles and mpd and I also ordered in mid November for the supposed 17th release date.

I think I'm going to phone both companies up and cancel at lunch time. I'm fed up with this crap.
[Touch HD General] chaosdefinesorder:
Likewise, sent proof of address and am waiting for a response.

I don't like the wording in the email saying that all decisions are final!
[Touch HD General] sonypc100:
Damn! Mines still pending, but I did only order today!
[Touch HD General] JPW:
Just had this email

It looks like its on its way !!!!!!

Hello,

This email is to notify you that order ###### has been sent to our warehouse to await despatch.

Your new handset is coming, so accessorise it at MobileFun!

Cases, chargers, memory cards, bluetooth headsets and furry dice..

Click here ->

<http://www.mobiles.co.uk/refer.aspx?refer=mfun-despemail&page=accessories.html&utm_source=mfun&utm_medium=email&utm_term=accessories&utm_content=despemail>

Thank you from the Mobiles.co.uk team, part of The Carphone Warehouse.

Mobiles.co.uk

--

Mobiles.co.uk Order Processing Team

http://www.mobiles.co.uk

01923 80 4444
[Touch HD General] Eclogue:
On mobiles.co.uk, make sure you read the status correctly - my order status page has 2 columns and reads:

Description: "Pending"

Status: "Dispatched"

So make sure you're checking the status and not the description.

Maybe they are just dealing with all the backlogged orders today in no particular order. I suppose as long as they get through them all before the last dispatch time, it doesn't matter.
[Touch HD General] earazi:
My order still says Pending/Recevied :( and I ordered 4th November, doesn't look like they're processing the oldest orders first!!

04/11/2008 14:20:51	xxxx	Pending	Order received
[Touch HD General] Robbo99:
Despatched

At long last, despatched from mobilephonesdirect. Ordered on 27th Nov (previously with mobiles from 4th Nov.) should be with me tomorrow.

Recieved confirmation email from them
[Touch HD General] Ben_Mobiles.co.uk:
Hi all,

Unfortunately we were only able to despatch a very small percentage of orders yesterday due to the time it took to transfer the stock through the warehouse (it's a drawn-out process) and the cut-off time for RM despatch.

Our Ops staff came in early this morning to process the HD orders and they're steadily working their way through the backlog. Because stock is abundant they're not necessarily processing eg orders from Nov 4th before Nov 17th but each and every order will be despatched today for delivery before 1pm tomorrow.

How's MPD doing? :D

Took a while but we got there in the end. As I think I've said this is a record for Pre-Order > Available in terms of time taken and we've learnt some lessons in case it happens again.
[Touch HD General] sonypc100:
If you just refresh your order page is that sufficient or do you need to log out and in again for the page to update?
[Touch HD General] faron.hadfield-jones:
No change to my order, thsnks for the update Ben. Feel slightly more reassured....
[Touch HD General] earazi:
Thanks for the heads up Ben.
[Touch HD General] chaosdefinesorder:
Any explanation for why people are failing security checks for apparently no reason? Also any explanation why you are not offering the chance to send proof of ID and/or proof of address in these situations?
[Touch HD General] murph1:
Got the despatch email and the website also now says despatched.

Just fired mpd an email to cancel with them - I just hope they get it before they send another out.
[Touch HD General] Ben_Mobiles.co.uk:
Our security checks are a bit of a black art that I'm not entirely au fait with, generally a decline implies either credit risk or suspected ID theft - I may be able to pull some strings (if you've been accepted by O2 but declined by Quality Team) if you email me, but not guaranteed.

If you've been declined by O2 (different email to the above) then there's zip I can do unfortunately.
[Touch HD General] Jim_Fear:
I'm confused now, I've jsut received an email saying my order (despite previously being cancelled) has now been sent to the warehouse awaiting dispatch...when my brain stops hurting I think I'll start jumping up and down with delight
[Touch HD General] chaosdefinesorder:
Yay thanks very very much Ben!

Just got a phone call saying that the proof of address was sufficient and my order is now ready to dispatch!

woohoo finally!
[Touch HD General] Ben_Mobiles.co.uk:
:confused: :rolleyes: :D
[Touch HD General] Paul.Ferrari:
Well if my experience with them is anything to go by, then they're doing fu:mad:ing badly.

I've called them this morning and they're assured me that they've been in since 7am allocating and preparing the Handsets for dispatch, but my Order Status hasn't moved - I really wish I had stayed with you Ben !
[Touch HD General] sonypc100:
Ben

Do you know what time your expecting the backlog to be cleared - im still pending at 13:15
[Touch HD General] Ben_Mobiles.co.uk:
Didn't they say 3 or 4 days ago that they were staying late to dispatch them? Their overtime bill must be shocking..

All I can say is, we have stock and you're welcome to re-open your order - email me your order number if you'd like to go this route, but you may end up returning the MPD if they can't stop the despatch.
[Touch HD General] Ben_Mobiles.co.uk:
Keep the faith... Postman Pat doesn't call at the warehouse until 6.
[Touch HD General] Paul.Ferrari:
Thanks very much for the kind offer - I'm seriously considering it. I have a colleague who's waiting for my Touch HD to turn up so he can play with it before ordering one himself, so he'll probably end up ordering with you anyway.
[Touch HD General] chaosdefinesorder:
Does anyone have any idea what time nxt day special delivery usually arrives? Is it in the morning or any time during the day depending on how long it takes to get there?

People who have already got theirs, could you share your delivery times?

Time to get very excited now!
[Touch HD General] Ben_Mobiles.co.uk:
Sometimes 7am, sometimes midday, sometimes with your usual postie, sometimes with a guy who's on his way home past your house.

Royal Mail are.. special. But they get the job done.
[Touch HD General] robbo1947:
RM Special Delivery should be GUARANTEED BY 1.00pm
[Touch HD General] sonypc100:
Or for a couple of quid more you can get 9am guaranteed, but I dont think Ben is upgrading our orders!
[Touch HD General] poorak:
so are people gonna try changing thier o2 bolt on to unlimited data instead of the unlimited txts that are included ?

please post details on how you get on !
[Touch HD General] Ben_Mobiles.co.uk:
I honestly have no idea one way or the other, but I *think* you might have more success if you call O2 CS prior to putting the SIM in the phone.
[Touch HD General] chaosdefinesorder:
Hell yeah I am! Intend to do that before I open and register the SIM. Will do the "Blackberry Storm threat" that worked for someone else on here. Will have the terms and conditions page, where it states I can do it, open as well to quote directly! (the bit that says you can change your promotional unlimited bolt-on if you want to)
[Touch HD General] dom_mitchell1:
Exactly the same as my order. I'm not too bothered, it would have just been a nice extra.

I was thinking it might just becasue there is the delay in stock on the HD. Maybe they'll put the headset back on as a live order once the phone stock comes in?
[Touch HD General] SingaporeAirlines:
While I share such a desire - I am not as optimistic :p

Bring on 17 November ! I still have an O2 SIM so I can test the HD without using the supplied contract SIM. This way I can see if it has dead pixels or not. I hope and pray that it does not.
[Touch HD General] ez2remember:
The rate at which HTC and other manufactures are churning out devices lately I decided to go with Orange 12 months contract 400mins + 100txt for £35/month + £89.99 initial. This doesn't have enough minutes for me but I'll have to cut down. lol

The offer seems pretty good to me.

£35 x 12 = £420

+£89.99

=======

£509.99 (even less with Quidco)

I can also get a new handset 6 months earlier. The funny thing is eTailers and eBay are currently selling them for around £500 so technically you could sell your HD and get a free service! We are very lucky in the UK!
[Touch HD General] tboy2000:
Hi ez2remember. But does the orange version of the HD have orange software branding and branding on the external case and is it sim locked? Could anyone who has one say so?
[Touch HD General] fowler002:
I forgot to check while I had a play with it in town but from what I've read there's an Orange branding on the battery cover, didn't notice any Orange software in the menus I checked(from what I've read it hasn't been 'Orangefied'(i.e. no Orange specific software or rom), just the branding on the battery cover). its been mentioned in the Orange thread on here (by the guy that tested these for Orange) that the phone is sim locked to Orange(but you'd have expected that from Orange).

all that is the case if you buy directly from Orange(instore, web or phone), not sure if its the case if you buy from mobiles.co.uk(like ez2remember has done).
[Touch HD General] fasty:
Even though my operator is Orange, I bought my HD unlocked. (Orange shop refused any upgrades even though I am out of contract, because they allegedly don't make any money out of the ancient tariff I'm on!)

I was therefore surprised to see "Orange Plus" in my programs list.

Is this something that has appeared because the device setup detected I was on Orange, or does everyone end up with it ?

I trust it's not something that Orange have poked into my phone over the air :eek:

- Steve
[Touch HD General] jamief00:
Do you not then have to pay something like £8 a month on top of that for "unlimited" data?
[Touch HD General] sproxy:
I have just received the phone from Orange. On Wednesday, I tried to get 12 month contract as well but I was told on the phone I need to pay £8 to get only 35MB data and there was no unlimited option.

However, as it is stated ithe forums, it may depend on the agent you talk to and maybe the way you approach. For instance, the agent I spoke to did not offer anything different than the web site and buying on the phone I have even missed out on Quidco promotion. But it seems to be well worth it.
[Touch HD General] zoro25:
Mobiles.co.uk

states

UPDATE! In stock Now
[Touch HD General] weasley:
only on orange but not o2
[Touch HD General] pureheart:
i'm on the phone now but from the website it seems in stock only for orange....if you select the O2 deal it says pre-order :( :( why is that?

hope to find out shortly!!:mad:
[Touch HD General] dom_mitchell1:
It's true, it's true! Now, just hoping to get through the final confirmation email and have it shipped tonight! Monday delivery?.......

This makes me feel a very tragic character to be so excitied about, what is at the end of the day, just a phone! Ah well, haven't had a new one in two years now.

-----Edit-----

Spoke too soon, as I was typing my message, the last two posts were added. Anyone who's on the phone to the mobiles.co.uk, does that mean they've got Orange branded sets in and if you've gone through O2 you'll be geting an orignal HTC version?
[Touch HD General] pureheart:
yes with O2 original version.....so are we saying that with the o2 deal the stock arrives on monday?

---25 minutes and still waiting---
[Touch HD General] weasley:
Called mobiles.co.uk and on hold for 15mins. finally a lady picked up the call. They confirmed they have the Touch HD in stock they are unable to process the order till later today or tomorrow. They expect it to be delivery on Monday or latest Tuesday
[Touch HD General] pureheart:
but with the O2 deal or orange?
[Touch HD General] weasley:
both on o2 or orange
[Touch HD General] pureheart:
Good News Then!!!!!

What deal did you choose?

the O2 or the Orange one?
[Touch HD General] weasley:
o2 £25 £99.99
[Touch HD General] peggowski:
just got through to them in under 5 mins!!!!!

they said they have received the orange variant into the warehouse but cant process them yet which means that they might not be able to process them today.

I asked about my one on o2 and they said i will definitely receive it on tuesday....

(just like before when i was supposed to receive it this tuesday :/)
[Touch HD General] gadgetuk437:
Not the best deal over the 18 month period.

O2 200 (18 months) £25/m, £99.99 phone, £40 quidco discount

= ((£25 x 18) + £99.99 - £40) / 18 months

= £509.99 / 18 months

= £28.33 per month

Whereas the O2 600 (18 months), £35/m , free phone , £40 quidco discount

= ((£17.50 x 5) + (£35 x 13) - £40) / 18 months

= £502.50 / 18 months

= £27.92 per month

saving you a whole 41p a month... WHOOO!!

(but you do get a bunch more minutes/texts)

Then you gotta bolt on some data for £7.50pm... hmmm.
[Touch HD General] faron.hadfield-jones:
Not heard anything yet from Mobiles.........4 Hours till postie arrives I am not counting on my luck that it will be sorted today lol! Yeah I think o2 bolt-on update will be good. Man are o2 are going to go off their heads when we start bombarding them :) Need the phone first :(
[Touch HD General] ScarySquirrel:
Can you point me in the direction of the T&C's where it states that, would be very useful for when I call them up :)
[Touch HD General] chaosdefinesorder:
Either I or someone else (can't remember!) posted the link to it rather early on in this thread when things were all about the data bolt-on rather than when the phones would be approved! Try searching this thread for "promotional bolt-on"

I'm currently using Opera Mini on my phone to post so really can't dig it up for you very quickly at all I'm afraid!
[Touch HD General] robbo1947:
Where does it say you get a a free promotional unlimited text bolt-on?

:confused:Why does O2 provide the lowest 'unlimited' data out of the 4 main network providers. O2-200mb; Orange-250mb; Vodafone-500mb and T-Mobile a whopping 1gb
[Touch HD General] mister_e:
I called O2 this after and asked the question of whether i can change the bolt-on from unlimited texts to unlimited browsing, he said thats fine as long as it done within 14 days of starting the contract, easy as that, guess we only know when somebody does try and posts here.
[Touch HD General] Ben_Mobiles.co.uk:
Weirdly although they quote the lowest 'cap' they're also fairly vocal about how they've never, ever applied their FUP to a customer.
[Touch HD General] Ben_Mobiles.co.uk:
a) Find a CS Advisor who doesn't have a problem doing it

b) Get their name/extension number/whatever

c) Providing they're happy with this, post the details here?

Then if you end up with an advisor who won't help you, ask to be transferred.
[Touch HD General] dom_mitchell1:
I recieved this email this morning at 11:20

I won't be at home until tomorrow afternoon to know whether or not it has shown up today on a late courier service of if it is delivered tomorrow morning.

When did you order Paul? Maybe I'm just a few hours ahead of you in the queue?
[Touch HD General] Paul.Ferrari:
I ordered on the afternoon of the 27th November. My status is still unchanged.