yashsingh1/xdaforums huggingface dataset:
[Touch HD General] tboy2000:
Dom you get 5 months half price line rental.

Also go to http://www.quidco.com/mobiles-co-uk/ and you get £40 cashaback too. I have used quidco for ages and get money back fron online retailers.

So with your deal, minus £87.50 (5 month line rental discount), minus £40 cashback, you end up paying £35 a month.
[Touch HD General] Meza1:
I placed an order for the Touch HD on mobiles.co.uk on Friday morning, only to get an email in the evening from them saying that it will be delayed. The website says their release date for the HD is now 17 November! :(

Thanks for that offer code (touchhdemail), I might try and wangle that onto my order. I also intend to switch the unlim texts for unlim data bolt-on.
[Touch HD General] tboy2000:
I ordered with them aswell. Let's hope they dont change the date again next Monday.
[Touch HD General] alchemyst:
From what I recall, CPW (and by extension, probably mobiles.co.uk), provide a managed service for their o2 contracts. So you don't get to use o2 customer service (i.e. call 150), you use a special team at CPW (a blasted 0845/0870 number if memory serves). I would advise anyone looking to get a contract with them, to speak to them directly and ensure you can do all the things you would do if you were with o2 direct (i.e. changing a default bolt-on to another).
[Touch HD General] chaosdefinesorder:
I believe that CPW does indeed do a managed service, so issues with the contract side of things is done via them rather than O2 directly. This does, however, mean that they are simply a middle-man and are not offering anything different that O2 direct, they are just relaying the service.

The upshot of this is they should mirror the exact same offers as O2, and if they claim to not offer these, then they're A) wrong, B) Lazy and just don't want to have to call O2 and set up what the customer asked them for.

In both cases, O2, the network, offer the service you want (ie unlimited data in place of unlimited texts) so you should be able to get this service.

I suggest, and will be doing so myself, call them up with O2's terms and conditions in from of me (the bit Zoro25 quoted) and recite it word for word to them. Mobiles.co.uk actually links to the O2 terms and conditions as part of the ordering process so they should - and must - adhere to them. If they still claim they cannot do this for whatever reason, state that it's in the terms and conditions, then state that a mobile contract is a two way thing, and they they can breach the contract just as much as you, the customer, can (the contract says that you will pay them, and that they must provide the service) and then demand to speak to a supervisor.:D

Of course, the main thing to look out for is your first bill. If the bill header is from Mobile.co.uk or Carphone Warehouse, then you must go through them for this stuff. If the bill header is O2 then you just go direct through them!
[Touch HD General] tboy2000:
I also understand the voicemail is free to use with o2 but according to mobiles.co.uk tarif guide, you are charged everytime you check your voicemail. Is this correct or am I wrong?
[Touch HD General] smurkej:
Are our customer rights being abused here I wonder? I wonder if they know the truth and the phone is coming out mid to end december and they are just trying to stack up orders for it which would be completely out of order...
[Touch HD General] jamief00:
Good luck proving anything :)
[Touch HD General] tboy2000:
My prediction: They will say "Sorry we still have no stock. Hopefully the following week"

The next prediction: "No we still have not received stock. Hopefully middle of December"

Third prediction: "Stock due January 2009"

:D
[Touch HD General] jamief00:
If it gets delayed by more than ~3-4 weeks I'm cancelling and going with Orange :)
[Touch HD General] pureheart:
Yes me too, I didn't want the phone to bre branded but it seems that even with orange is unlocked and the only brand is the logo on the cover (= just need to buy a new one)...

but they really are playing with us...
[Touch HD General] pureheart:
Hi Could You please confirm that you can use it with other sim?
[Touch HD General] tboy2000:
Not sure about that. According to the orange hd phones on ebay they are simlocked to orange. Go check ebay.
[Touch HD General] pureheart:
Well if peggowski can confirm that he can use it with another sim...we'll be able to make a decision now!
[Touch HD General] Mark One:
They are holding it back for the Orange exclusive without informing us and stacking our orders I tells ya....

And if you do manage to get through all they will ask is "do you want to cancel your order?" No answers & no information because there is no where else to pre-order it online with contract. They have us by the short & curlies & they simply don't give a ...
[Touch HD General] pureheart:
Yeah.....mmmmm...... I think that you are right!

that's what they are doing we'll not get it before january....I think I'm gonna get it from Orange...if only peggowski could please test it with another sim

:( :( :( :(
[Touch HD General] Mark One:
I just added a comment to the mobiles.co.uk HD blog here:

http://blog.mobiles.co.uk/new-phone...e-to-pre-order-its-nearly-here/#comment-48695

Suggest anyone else that wants an answer does the same.
[Touch HD General] mrpetrov:
Does anyone have a view (with a reasonable basis) on when the Orange exclusivity is due to run-out?

Petrov.
[Touch HD General] pureheart:
Well google it...They have the exclusivity for 3 months.....January?
[Touch HD General] pureheart:
Good One!

I've done it...everyone should do the same!
[Touch HD General] AFK_Matrix:
Well I am leaning more and more towards buying from Expansys as the Tmobile contract there has the data included and is a 1GB limit. I can get good reception and will just check on HSDPA reception here. Also could someone tell me as I am already with tmobile, can I transfer my number by signing up to a tmobile pay as you go and then getting the PAC code and signing up to this new contract?
[Touch HD General] mrpetrov:
How many comments can people see on the mobiles.co.uk blog site - I can see the two from 6 Nov only...?

Petrov.
[Touch HD General] pureheart:
Try to refresh now....:)
[Touch HD General] pureheart:
When did you place your order?
[Touch HD General] mrpetrov:
I can see a couple of sites quoting it as a "rumour", but no confirmation from either Orange, HTC or (most relevantly) Orange's competitors as to when they will stock it. Any specific sites you're seeing authoritatively confirming the 3 month exclusivity?

Petrov.
[Touch HD General] mrpetrov:
Tried that, but still no new ones. I suspect only the author can see their own post, and that the moderator has to approve posts for others to see them as well? Doubt our narkey posts will get authorised...:)

Petrov.
[Touch HD General] pureheart:
http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/27/htc-touch-hd-orange-exclusive-leaked-doc

Are you leaving a comment on the Blogs of Mobiles.co.uk?:)
[Touch HD General] AFK_Matrix:
I havn't ordered yet, just wanting to look at all the options really and this thing with mobiles.co.uk is worrying me. I don't fancy going with orange due to their fair usage policy on data so think Tmobile is looking to be a better options at the moment.

If it is a pain to get my number ported then I will just get a new contract and then give 30 days notice on my current one. Its a pitty I can't continue my current contract as I get Flext 30 (£30/per month) with a discount of £5 per month and that includes Web n Walk.
[Touch HD General] pureheart:
Yes You are right :(

Hopefully they will publish some nasty comment lol
[Touch HD General] pureheart:
I've read in another post related to expansys that they have to fulfill before 300 old orders so the stock they have it is not enough anyway :( and I think the next stock is in for december...but have a look at the expansys topic...
[Touch HD General] fowler002:
would you mind linking to this phantom expansys thread? :) only see this and the orange thread, think I read the post about the expansys stock in the orange thread.

expansys have put up the price by ~£30, was £99.99 for the 18month contract(now £129.99) and £165.99 for the 12month contract(now £188.99).

I was tempted to place the order for the o2 one from mobiles.co.uk but held off, was thinking about maybe trying the expansys but no discounts(i.e. quidco) and having to pay for the phone stoped me. going to wait till after the new year now I think.
[Touch HD General] pureheart:
http://xdaforums.com/showthread.php?t=445749

...Here you go...lazy lazy :p
[Touch HD General] ScarySquirrel:
Hi all.

I have two options. What would you lot do?

OPTION 1

KEEP ORDER WITH MOBILES.CO.UK BUT WAIT UNTIL IT IS IN STOCK

Current O2 contract - £15 x 4 months = £60 before I can cancel

New contract - 5 months of £17.50 plus 13 months of £35

TOTAL £542.50 over 18 months. Tied into new 18 months contract. New number.

OPTION 2

CANCEL ORDER WITH MOBILES.CO.UK AND GET IT WITHIN THE NEXT FEW DAYS

Buy HD Touch HD Sim Free - Around £500-540

Continue paying £15/month for 4 months.

At renewal, threaten cancellation, don't get new phone and take £100 credit instead, haggle new contract with included web bolt on.

TOTAL - £500-540 now. £15/month ongoing then probably about £15-20/month when I renew BUT with £100 credit on my account. Only 12 month contract (in 4 months time). Keep old number.

Also, found this for those who have got it Sim Free and want a non branded battery cover :)

http://www.inkino.co.uk/zen/index.php?main_page=product_info&products_id=2581

Could probably find it cheaper as well, this was the first Google result.
[Touch HD General] smurkej:
Just rang someone on option 2 or 3 (orders already placed)... she said they will definitely be getting o2 handsets in this week and to speak to sales for an exact date.

I reiterated my question : "so you are saying that it will definitely be in on o2 this week?"

"yes, definitely"

This is more unreal than Santa :D
[Touch HD General] pureheart:
hahaha LOL I hope this is true...let's see at the end of the week....
[Touch HD General] smurkej:
Just rang sales up as I was told if I did they would give me an Exact date.

Guy said they have them in the warehouse and I should expect mine on Thursday.

So that's two mobiles people saying the phone will definitely be going out this week.
[Touch HD General] pureheart:
news

http://www.affiliates4u.com/forums/...819-htc-touch-hd-stock-now-mobiles-co-uk.html
[Touch HD General] smurkej:
nice find and good question ;)
[Touch HD General] pureheart:
:) that's good news but when did u order your?
[Touch HD General] smurkej:
yesterday, so prolly ran out of stock before i get mine lol
[Touch HD General] smurkej:
I did give him my order number and he did say you should be expecting yours on thursday though... i'm not holding my breath :)
[Touch HD General] Mark One:
How are you guys getting through? If it's not engaged, I am getting cut off whenever I select an option.
[Touch HD General] smurkej:
sheer persistence ;)

Soon as I get engaged or phone gets put down I redial, repeat where neccessary between 10-30 times, eventually get through!:D
[Touch HD General] pureheart:
hihihi I ordered mine on the 30th of october...so hopefully (for me) they will sort the orders by date....
[Touch HD General] Mark One:
I remember the days when customers got some sort of service - then again, all this was fields. Is this sort of treatment on a £500 purchase the norm now? I guess it is when you're a monopoly.

Anyway - hoping there's a slim chance of seeing something sooner rather than later - which is good.
[Touch HD General] jamief00:
Just spoken to someone at mobiles, they said the delay is with O2 approving the phone, they expect to send them out on Thursday now for Friday delivery. We shall see :)
[Touch HD General] tboy2000:
This is so funny. Just how do they operate their stock database? Don't they sit in front of a networked computer which tells every rep the same thing? One person said they were told they will ship on Weds for Thurs. Now you are saying Thurs for Fri. Someone else said 2 weeks from now. Someone else said next week. Man! Are they just referring to a bit of paper or something? Why doesn't the mangager train their staff better or give them all the same info instead of different answers to the same questions? God knows how they won awards!
[Touch HD General] smurkej:
Stop reading my mind! :) Agree and have though exactly teh same. I actually said this to them as well (that different people were being told different dates) and I just got the answer of "no that's not true" (referring to the december release etc.)

Doesn't seem like there's much team work going 'ere! lol
[Touch HD General] SingaporeAirlines:
I phoned Mobiles.co.uk this afternoon.

"So when are the O2 Touch HDs coming out then?"

"We're not sure really. We haven't been given a date but it'll be some time in the next two weeks."

"Oh right, I thought it was coming into your warehouse today and despatched tomorrow"

"No, that was never the case."
[Touch HD General] tboy2000:
Arggh! What a joke they are. Someone should refer them to this thread so that they can read customer's accounts of being told different dates.
[Touch HD General] mrpetrov:
Removed my comment.
[Touch HD General] smurkej:
I and someone else on the o2 forums (we both rang up 5pm +) today got told that they were being dispatched on thursday/friday. So either that is right or the manager has told them to say this to stall us or something.
[Touch HD General] Mark One:
Actually got through this time (10 min wait) and spoke to somebody pretty helpful and believable who informed me that they had been notified of the further delay as a result of a hold up in O2 network testing and that they still hope to ship this week.

She clarified that if I had a preorder waiting they were still hoping it would be with me by the weekend.

Sounded credible - fingers xed. Feel pretty sad getting this hyped about a phone - but I've actually been waiting for about 5 years for this device to emerge!
[Touch HD General] stiscooby:
Hhmmm, not so sure I want to spend my hard earned with mobiles.co.uk if they are this much hassle.

Should I have a problem with the HD, if I ever get my hands on one, how much hassle would it be to get it sorted!!

For the sake of a few extra quid I might just go down town, to my local orange shop, and get one from there. Less hassle, know they have them in stock and should it go wrong easy to get it sorted!
[Touch HD General] SingaporeAirlines:
It seems things have changed for the better since I made the call this early afternoon then.
[Touch HD General] dannyencasa:
I really hope so....

On my way home tonight, I saw a lady sitting opposite me playing with her HD....

I think that I was dribbling just starring at her jealously playing with the phone....

Dam her!!!!:(

Come on Mobiles.co.uk, please deliver....
[Touch HD General] SingaporeAirlines:
Oh well isn't she fortunate ! :eek:
[Touch HD General] elmarko99:
I've read through this whole thread, don't think it's been asked...

If one were to purchase the phone off mobiles.co.uk on an 18 month contract would it be possible to add an unlimited data bolt-on the day the phone were received? It would be a real pain, for example, having to wait until the next billing cycle to add unlimited data.

I understand the issues about trying to switch the unlimited texts to unlimited data; this is not an issue for me - I'd like to keep the unlimited texts anyway.

Thanks
[Touch HD General] chaosdefinesorder:
One would assume and hope that it's the same as adding a bolt-on to PAYG (for which I have personal experience with the data bolt-on) in which case it's ~48 hours from request to activation.
[Touch HD General] elmarko99:
Excellent. I've just ordered HD on O2 1200. I will be adding unlimited data bolt-on and taking out insurance. Works out at 962.50 over the entire contract period :O

I took the 110.00 cashback option. I know the 10 months half price could have saved me a further 115.00 but it's a lot of hassle.
[Touch HD General] AFK_Matrix:
Well I was fed up waiting for Mobiles and didn't really want an 18 month contract anyway so I took the plunge and ordered from Expansys. I have taken this deal for Tmobile:

Phone Cost: £188.99

Contract: Combi 30 = £35 per month, 300 Talk minutes & 200 texts (I don't do much texting)

Data: Included and has a FUP of 1GB

I know the phone is quite expensive but then I am saving £210 by going on a 12month contract.

Oh and I should get the phone either tomorrow or Thursday and it was a damn site easier phoning Expansys than mobiles which puts my mind at rest if there are problems with the handset. So crossing fingers I get my new toy soon
[Touch HD General] pureheart:
I hope that you right...but reading in the expansys topic it doesn't seem the situation is much better...it was written that they don't have enough stock to fulfill the pre-orders...let us know if you get it this week...
[Touch HD General] AFK_Matrix:
Hi Pureheart,

Yes I had seen that thread, just hoping it was becuase he is trying to get one delivered to the US. I did ask though if they had any in stock and they said they had like 3 left so I am hoping they weren't pulling my leg and that it will get delivered this week.
[Touch HD General] smurkej:
Thinking of cancelling my order now, taaaaaaaaaaaaalk about being strung along like a puppet on a string....

Got told last night by two people that the phone would definitely be with me this week (thursday)...

Rang up this morning.... "we don't know, it won't be this week, it could be next week.... well it will either be the end of this week or next week soemtime...o2 are dragging their heels out, they did the same with the omnia, they're slow like that sometimes"

so it's not this week, but it could be this week?

Can anyone say "cowboys"?
[Touch HD General] ScarySquirrel:
It's not exactly their fault though is it? O2 are clearly not communicating with them properly, so blame them.

Mobiles.co.uk should not have told people they would be getting it this week though until it was 100% confirmed by O2, that is their only mistake.
[Touch HD General] TTDegs:
It might be their only mistake - but it is a pretty big one?

Not wanting to be all doom and gloom here - but what if, worst case, O2 turn round and say "no"?

Or "yes, but only if you turn off x, y and z"?

Or "it might be a yes, but it'll take us until Jan / Feb to confirm"?

Not suggesting for a moment that any of those things will happen* - but surely they (mobiles.co.uk) should have found out before they started taking orders?

* and obviously, for the sake of everyone on this thread, I really hope they don't! :)
[Touch HD General] andyww14:
I've now taken the plunge and cancelled my order with mobiles.co.uk

Got abit disillusioned with the mixed messages. Also if sales is that hard to get hold of now what it will be like if I have any issues.

Instead I ordered with Expansys on T-Mobile.

Should get it early next week.
[Touch HD General] AFK_Matrix:
Really does seem that they should just be telling customers that it is with O2 for athenticating and they are waiting on O2, then it is a standard reply and that they are themselves waiting on O2.

Really am likeing Expansys customer services though. I called late last night so the contracts department wasn't open so was waiting for an email this morning, unfortunetly they go my email wrong (easily done as my surname is a bit funny to spell). So phoned them up they corrected the email and I got it. I didn't feel happy about giving my details via email so rang up, contract deparment was busy so they said they would call back. 10mins later I had a very nice guy phone me up and got it all sorted. So far I would recommend them, the next test is if I get the phone this week!!
[Touch HD General] AFK_Matrix:
Gah Double post, sorry
[Touch HD General] Cuchulainn:
Since mobiles.co.uk are in the carphonewarehouse group, does anyone know if they'll get approval on O2 at the same time? I went in to my local CPW yesterday and they have a HD in stock but could only sell it on an Orange contract. Apart from the data issue, O2 do a great bolt-on for phoning ireland, so I really don't want to move from them.
[Touch HD General] pureheart:
Uhm that's interesting the only reason why I'm choosing and waiting for O2 is because I don't want it locked....did you ask them if the phone is locked for orange?

I know that if you buy it with orange is locked but maybe because is been sold by CPW it is no locked?...just wishing.........

Did you ask?

Thk
[Touch HD General] colossuss:
Has anyone had any problems ordering from Expansys and any hassle from T-Mobile for ordering from Expansys?
[Touch HD General] nicktids:
Expansys have upped their prices for the T mob contract over the last week or so

the £35 contract 18 mth was £99.99 for the phone and now £129.99

the £35 Contract 12 mth was £165 for the phone and now £188.99

Thats the cost of wanting the latest phone i guess

I still really want O2 tho and have 1 month of my contract on 3 left so going to wait this all out and see how all this moblies.co.uk shenanigans ends up.
[Touch HD General] Mark One:
Well I've also been told that it won't be with me this week now. Some dozy assistant in fact informed me that it wasn't even in stock yet and that they would be getting it at the end of this week - it would be with me next week then.

I bet her £100 that it wouldn't and she hung up.

There is some BS going on here. Are they getting money for every minute we are on their sales line - because every time they change the story hundreds of people spent half an hour on hold on it.
[Touch HD General] Mark One:
Spoke to a slightly more articulate assistant who absolutely confirmed that they have NO stock for O2.

He also said that he didn't understand why because it was EXACTLY the same unbranded handset that they are currently shipping for Orange.

When pressed again and asked was he sure - everybody else had stock, I could go to TCR and buy it sim free right now, and on that note why was it being held up in O2 testing when it is being sold as sim free with an 02 account on the side - he confirmed that all he knew for sure was that they had no stock and that he was hoping that it would be in next wek sometimg. At least he said that's what he is currently telling new customers.

I suggested that he had no business telling new customers that as they had no stock in the warehouse - a far bigger barrier to delivery than O2 approval IMHO.

I was unable to speak to a manager because he'd just gone into a meeting that could last 3 hours and, anyway, no but yeah but right managers didn't speak to customers directly, they called back within 48 hours.
[Touch HD General] pureheart:
uoa so are we saying that mobiles.co.uk are selling the same unlocked phone for both orange and O2 contracts???

Without any brand/lock....???
[Touch HD General] Mark One:
That's what I was told in no uncertain terms!

So the Orange orders are being prioritized you think?
[Touch HD General] earazi:
This might be cynical and quite possible wrong but it's possible the mobiles.co.uk want to push the O2 orders into December as they've already hit their budgets for this month.

In the past Carphone Warehouse (owners of mobiles.co.uk) have given phones away at a loss (my Dad picked up a phone for £50 including all line rental + 300mins calls a month for 12 months) because the networks set them monthly/quartly targets of new connections and it makes sense if they're close to their targets to give the last few phones aways as the bonus for hitting their targets are far greater than the cost of a few phones.

It could be that they want to push through all the Orange connections as that will give them greater profit (e.g. they're close to hitting Orange's target or they've already hit O2's etc).

It does seem a little strange how much cheaper mobiles.co.uk is than Expansys.
[Touch HD General] SingaporeAirlines:
Blatant skimming of the early-adopter market. Good enough reason for me to avoid them.
[Touch HD General] SingaporeAirlines:
Phoned at around 1130. On hold for 15 minutes.

In O2 testing, may get stock end of this week. Despatch next week.

No guarantees.