yashsingh1/xdaforums huggingface dataset:
[Touch HD General] fowler002:
have you not been reading this thread? inviduality you say(ok admitidly not as many touch hd's floating about as itoys(sorry iphones :) ) but will be plenty of touch hds about soon)? :)

I have a ipod touch 32gb(1st gen, not the newer 2nd gen. got the 1.1.5 firmware, not been bothered to pay for the 2.x firmware yet), it crashes out of the web browser(also had the ipod freeze up on me on ocasions, not as frequent as the crashing out of the web browser but annoying never the less). so if the iphone is anything like that then I'd rather stay clear thank you very much(plus I don't find the ui as the second coming as some proclaim it to be, finally its missing a number of 'standard' features you find on most of its compatitors).
[Touch HD General] mwitha:
i think the ratio of HTC Touch HD's to iPhones will be significant enough for me to claim some 'individuality'! lol

I'm so confused.... I have 2 emails from mobiles.co.uk

1) 17:27:46 PM: "Thank you for your recent order. All of our applications for contract mobile phones have to be passed to the network you selected for a credit check. Unfortunately in this instance the network declined the application, so we have no choice but to cancel your order."

2) 17:26:53 PM: "Thank-you for your recent order. We can confirm that your order has been accepted by your chosen network and has now been passed to our Quality Team for further checks. Kind regards, Mobiles.co.uk"

Ben?? Anyone??
[Touch HD General] Cookie999:
I haven't had anything like that :eek: All I have had is a "confirmation of order" email on 9 Nov (!) back when I (pre)ordered the phone.

I wonder if Ben could just run through what is supposed to happen when to give us some indication of what to expect when in terms of comms re the orders should the phones turn up tomorrow.? It might save some of us tieing up the phone lines to find out what is happening.
[Touch HD General] Jim_Fear:
I bet Ben's inbox and the mobiles.co.uk phone lines will both burst in to flames after all the people on this thread bombard them with "have you got the stock yet?" throughout tomorrow.
[Touch HD General] SingaporeAirlines:
Same reason I don't like Apple :). An iPhone would make my personal tacky.
[Touch HD General] ScarySquirrel:
I've just realised that if the phones get posted tomorrow I have all day Thursday to play with it as I have the day off work.

:)
[Touch HD General] fowler002:
knowning sods(or should that be mobiles.co.uk ;) ) lawthat wouldn't happen :)
[Touch HD General] kenctlau:
hey guys, i have been following this thread for the last few weeks now, and finally after a hard fight with HD's temptation, i gave up. i have placed the order this afternoon but got this email back later today, wonder has anyone got anything like it before? or Ben can you tell me whats that suppose to mean??:confused::confused:

Dear Customer, You are receiving this email because our systems show that your order has not yet been fulfilled. Mobiles.co.uk promise next-day delivery wherever possible, but unfortunately due to either processing problems or stock issues it has not been possible in this case. Please be assured that we are working to despatch your order as soon as possible, and we will email you when despatch does occur so that you know to expect your phone. We will also email you and try to call if we need further information to proceed, so keep an eye on your inbox!

Cheers~~
[Touch HD General] murph1:
At least they have emailed you!

I'm still waiting to find out if I've passed their credit checks.

Not that I'm too bothered as I've got a vodafone one on order as well from the other lot so I've two to choose from if only one hits me with the £150 deposit thing. Sod's law I'' get them both sent out on the same day in which case the mobiles one will be going back unless I can get the text bolt on transferred to a data one.

I'd think you'd have to have pretty poor credit to be knocked back altogether from mobiles as I know someone who should have a terrible rating and they were only asked for the £150 deposit when they tried to order a high end phone from mobiles.
[Touch HD General] ScarySquirrel:
Yeah I got that a few weeks back, I wouldn't worry about it.
[Touch HD General] kenctlau:
well at least i am not the only one who got this email~~

but still wondering whether will i pass the credit check~~

think thats the concern some of you guys are having~~

finger cross for us then.
[Touch HD General] sonypc100:
So its now Wednesday, good luck everyone!
[Touch HD General] Rishi_Tank:
Hey i got this same email back when i pre-ordered the HTC Touch HD from mobiles.co.uk which was on the 2nd or 3rd November if i remember correctly? lol ive never waited this long for an order...guess there's a first time for everything. Well a few weeks later i got another email saying that order processing needed to contact me regarding my order and to call the quality team and they told me that I didn't pass the credit check because they couldn't find me on the electoral roll probably coz i turned 18 april this year lol so they told me to fax documents such as proof of ID and bank statements and so on. Then i received a phone call from mobiles.co.uk saying that i have passed the credit check and that i should receive the phone whenever o2 approve the phone and mobiles.co.uk receive stock. So one down one 2 go :)
[Touch HD General] bronx2030:
Hey fellas

I have also been watching this thread for a while and now that it looks like the HD is finally here (in decent amounts) i have another dilemma - which mobile phone plan to go for?

o2 thru mobiles or Vodafone thru mobilephonesdirect or T-Mobile thru Expansys.

The o2 and Vodafone plans cost pretty much the same for the same deals but the o2 web limit of 200MB is a bit worrying (Vodafone is 500MB) or I can pay a bit more and go for T-Mobile with a 1GB limit but the network isn't supposed to be as good.

I want to use the phone with an always on internet connection for things like Messenger,and email as well as youtube videos

Which one is the best deal for web access and which one would you guys choose?
[Touch HD General] ZenithUK:
Ben,

I've just placed an order for a THD and all seemed to go through okay.

My question is simple, but no-one will give me a straight answer.

If I am currently on O2 Direct, how do I port my number over to the new contract that mobiles.co.uk set up?

Something tells me that using a PAC isn't going to do it.
[Touch HD General] davenash:
Thanks, we'll need it... Then they will run out of sim packs?
[Touch HD General] swifty123:
Ive got the same question......anyone?
[Touch HD General] DawsonUK:
Ive heard you can make your number a Pay as you go, then port it to another provider, then take a new contract, with your current provider, then port your Pay as you go number, back to your original provider.

I have not done this myself, and you are probably best speaking to someone with more knowledge. I tend to speak to the local guys in CPW who know most of the ins and outs.
[Touch HD General] ScarySquirrel:
I am in the same situation and I have been told two conflicting stories, which are:

1 - You CAN port your number from O2 to O2 with a PAC code. Simply get your PAC from O2, then call O2 again when you have your new contract to transfer your number. I personally don't believe this is possible. I used to work for O2 and you could NEVER port your number from O2 contract to O2 contract (PAYG to contract or contract to PAYG, yes, but contract to contract, no

2 - Get your PAC from O2. Buy a Pay and Go sim card from another network, port your O2 number to this. Call other network and get PAC for your O2 number which is now on the other network, and port it back to an O2 contract.
[Touch HD General] Ben_Mobiles.co.uk:
Re: porting an existing O2 number, this would be considered an upgrade and you are not able to port O2 - O2 using a PAC.

Anybody porting a number in from a different network simply needs to call O2 once the phone is live and give them your PAC. Number transfers tend to happen in 2-3 days.

The guy who got 2 conflicting emails about the status of their order - email me (ben at mobiles) your order number and I'll clear up what's happened. Due to the closeness of the times I'd guess your order was accidentally put into the wrong status (which triggers emails) and then hastily corrected.

Any O2 contract arranged by Mobiles.co.uk will be billed, supported and 'owned' by O2 - we simply connect the phones, O2 are the service provider (not Mobiles.co.uk, not CPW).

Stock is expected today, an email will be sent as soon as your order is despatched so calling/emailing customer services isn't necessary.

I'll update this thread as soon as we see stock so best bet is to keep an eye on here - you'll know as much as our guys as fast as our guys.

Ben
[Touch HD General] ScarySquirrel:
AWESOME. Cheers Ben :)
[Touch HD General] Gulioth:
CPWH

I hope CPWH loyalty team ring me today saying they can now offer me my upgrade to the THD...

i've only been waiting since Feb....:rolleyes:
[Touch HD General] Ben_Mobiles.co.uk:
CPW are unlikely to be ranging the Touch HD on O2 for the foreseeable future - perhaps this side of Christmas but perhaps not.
[Touch HD General] Gulioth:
How come Ben??

It's in the December issue mag...
[Touch HD General] kenctlau:
damn it!

just received an email saying i failed the credit check...

Our decision not to process this order could also be due to your credit record and/or other related financial information. You might like to consider a contract phone from a high street store, where this kind of verification is not as prominent, or a prepay mobile phone, which are available with no credit check and no deposit.

is there any thing else i can do to pass it?

anyone...?:(:(
[Touch HD General] mwitha:
I've been in touch with o2 regarding this and they've said its called a 'number migration' and is possible.

Also I emailed them and got the reply:

Thanks for emailing us about keeping your current O2 number

(07795 825 400) on your new O2 contract.

You can purchase a new O2 contract from mobiles.co.uk.

A PAC code is required to transfer your number to our new O2 contract.

Please note that you can't transfer your current mobile number after your current contract disconnected.

Once you take a new O2 contract from mobiles.co.uk, you need to contact us with your new temporary O2 contract number and we'll then issue a Pac code for you to transfer your current O2 number.

Do they know what they are talking about?
[Touch HD General] Paul.Ferrari:
The Status of my order at MobilePhonesDirect.co.uk has just changed to "Ready For Despatch" ..... it looks like the waiting may be finally over.
[Touch HD General] ScarySquirrel:
Lucky you!

Mine is still "Pending - Order Received" on Mobiles.co.uk
[Touch HD General] Paul.Ferrari:
I'm not sure I trust the Status from MobilePhonesDirect.co.uk 100% to be honest - I would trust Ben though.
[Touch HD General] Mark One:
Likewise - since Nov 6th - the ever pending story.....
[Touch HD General] sonypc100:
still showing out of stock online...
[Touch HD General] Ben_Mobiles.co.uk:
O2 is a weird case because you've got a very fractured user base - so I couldn't do what they've told you you can do, because I'm already a direct customer of O2. Someone who bought their handset from Carphone more than 15 months ago could migrate their number, as could someone who's been billed by Singlepoint or another airtime reseller.

I'd believe what they've told you - without having access to O2's billing platform I/we have no way of knowing if you're a customer who is able to migrate, so we just stick to "not possible".
[Touch HD General] mwitha:
Thanks for clearing that up
[Touch HD General] crankshaft:
Still says pending stock for me on mobilephonesdirect

:-(
[Touch HD General] Paul.Ferrari:
When did you place your order ?
[Touch HD General] crankshaft:
Last week. Maybe they've already allocated all there stock to older orders. Hope not though!
[Touch HD General] Paul.Ferrari:
I just think they're allocating the stock in order - they told me they were getting enough to cover all outstanding orders ... good luck.
[Touch HD General] sonypc100:
if e2save get stock today and I presume they will if mobiles do as they share common stock, then their cashback has gone upto £60 for today only via quidco
[Touch HD General] davenash:
Hi Ben,

Is this stock expectation based upon the original 'today or tomorrow' considered since Monday, or is it based on new information you've heard today?

Thanks,

David
[Touch HD General] fuzz22uk:
I have been in touch with O2 in regard to keeping my number but getting a new contract via mobiles.co.uk.

They told me the only way to do it was to port it to a PAYG and then back. You have to keep it on PAYG for one week (using top ups) before you can move it over to the new contract.

As i am a select customer they offered me a considerable discount of £15 a month and unlimited data bolt on to choose another phone and keep my loyalty bonus. If i took the new contract i would loose my select customer status and any loyalty discount /credit history etc.

They also said the rebranded O2 direct version of the phone "may" appear in Jan. Anyone got any idea if thats true?
[Touch HD General] Ben_Mobiles.co.uk:
Wednesday is what I've been told consistently since Friday's delivery failed, monday/tuesday was from a different source so gave me hope delivery would be earlier. Still waiting for an update.
[Touch HD General] ScarySquirrel:
It's not looking good so far :(
[Touch HD General] sonypc100:
no, i agree with are half way through the day and nothing

I wonder when Ben gets notified, as in when the delivery pulls up, once its been unloaded, once its been checked, once its been processed, once its made "live" on the system to sell etc etc
[Touch HD General] earazi:
I believe from a previous post from Ben that they'll need to be delivered at CPW by around 4pm for us to get them tomorrow.
[Touch HD General] ihateliarers:
well usualy if we were waiting on a delivery at work it would come in the morning. since we are well into the afternoon it doesnt look like today.

i think i heard somewhere that there is a shipment coming in tomorrow ben:p
[Touch HD General] dom_mitchell1:
So does mine! Thank god for that!

Hopefully should be able to have it on Friday. Why am I away all day and night tomorrow!?
[Touch HD General] sonypc100:
Any update Ben?
[Touch HD General] Gulioth:
Ben - have you been told this or just your thoughts?

Tks
[Touch HD General] sheppo55:
Has anyone noticed that the order page for this phone has disappeared maybe it my browser i dont no
[Touch HD General] sonypc100:
yeah I noticed that.
[Touch HD General] ScarySquirrel:
Hopefully Ben is busy processing our orders.
[Touch HD General] Ben_Mobiles.co.uk:
Right, I have 900 Touch HDs being booked in right now - despatches to follow shortly.

:D :D :D
[Touch HD General] sheppo55:
Yay

Great news ben thanks for update :D :D :D
[Touch HD General] Mark One:
Woo Hoo!

Thanks Ben.
[Touch HD General] Eclogue:
Wow Ben, thaat's got to be worth de-lurking and posting my first reply!

Yay!
[Touch HD General] jphayer:
Woooo hoooo....... :) :) :)

Lets hope you have equal number of sim packs now :D
[Touch HD General] ScarySquirrel:
Awesome

Ben = Legend!
[Touch HD General] tushar1139:
Ben what about the new orders, I am planning to buy HD today/tomorrow
[Touch HD General] ScarySquirrel:
I doubt they have more than 900 back orders, you'll be fine.

He said yesterday they have a ratio of 8:1 in terms of new stock:back orders. So they have plenty left over :)
[Touch HD General] jphayer:
If I get HD by Friday, I will forget all the broken promises :)
[Touch HD General] tushar1139:
Just visited Mobiles.co.uk, there are no links to order except for Best deals
[Touch HD General] ZenithUK:
I won't be getting one now as I've failed the credit rating.

I find it hard to believe considering I've got 2 contracts with O2 and never missed a payment but there ya go.

Looks like I'll be going for a SE Xperia X1 through retentions then.
[Touch HD General] sonypc100:
As soon as the website is updated to let you buy one...
[Touch HD General] ScarySquirrel:
I hope I don't fail the credit check. I also have 2 contracts with O2 currently, although 1 is being cancelled in 4 days time.

Fingers crossed!
[Touch HD General] Ben_Mobiles.co.uk:
We're down to our last 7,000 or so...

Obtaining a 3rd contract handset has always been tricky, for some reason both O2 and Orange have 2 per residential customer as the usual 'limit' before credit check kicks out a decline or deposit.

Overnight we changed the 'tariff table' on our site and this has introduced a bug whereby you can't order an out of stock handset - will be fixed by 10am tomorrow.

Ben
[Touch HD General] davenash:
Hi Ben,

I just spoke to a manager at E2Save, he confirmed that 896 are in the warehouse, but they are not yet assigned to 'channels'.

He did not want to say that they could definitely send out the handsets today as 'booking them in could take up to 24hours'.

I don't think he's been following this like you have, do you know how long it will take for the handsets to be 'assigned' (whatever this is) so that you CPW retailers can sell them?

Will we make 5pm for delivery tomorrow?
[Touch HD General] robbo1947:
Mobilesdirect site still saying "Please allow up to 4 days for delivery":p
[Touch HD General] ScarySquirrel:
How will this work for me as the 2nd handset was in my girlfriends name, but on my account. Also, she is now on a new contract through you guys in her own name, but her existing contract isn't due for disconnection until the 14th December.
[Touch HD General] Jim_Fear:
I failed the credit check despite only have one contract and having a good credit rating, it would appear their credit check database is pretty out of date as I've had a mortgage and completed the exchange on my property back in May yet the address was still under the old owners details. It would look like the company that is used for credit checks aren't keeping their information up to date, my bank didn't have any problems changing my address and I didn't have issues getting my BT phone line or any of the other utilities set up there. I wonder if anyone else who has been declined has also moved at some point this year?
[Touch HD General] ScarySquirrel:
Bugger, I moved back in August so I am not holding onto much hope for passing the credit check :(
[Touch HD General] ibalfe:
I too got turned down my mobiles.co.uk after eagerly watching this thread and getting excited about the prospect of stock coming in. I've had contract phones for 10 years without a problem. Reckon mobiles.co.uk must be really fussy or like someone said, using out of date information. I'll probably have to stick with Orange and deal with the dreaded retentions people now :(
[Touch HD General] kenctlau:
well, think i am at the same situation here. just moved to this new address for three months and no wonder why i failed the credit check.:(:(:(
[Touch HD General] ScarySquirrel:
This isn't looking good. How did you lot find out, over email? Did you not get an option to put a deposit down?
[Touch HD General] Mark One:
I'm still pending :( Ordered 06/11 and have had no emails about credit checks etc - does this mean I'm OK or does it mean you have forgotten me Ben?
[Touch HD General] JPW:
Ben

About time you updated us again.

Ive just checked my order status and it hasnt changed.

Are we ever gonna get this phone?

Have you actually GOT the stock?

Are you just swinging us all a big line?

C'mon keep us intouch.

jpw
[Touch HD General] ibalfe:
I got the following:

Unfortunately after carefully reviewing your application we are unable to supply you with a mobile phone contract at this present time.

A bit of blurb about possible reasons but no option for a deposit or anything.
[Touch HD General] kenctlau:
i got an email this morning.

Hello,

Thank you for placing your order with us at mobiles.co.uk.

Unfortunately after carefully reviewing your application we are unable to supply you with a mobile phone contract at this present time.

Due to the nature of our business, being a mail order retailer, ID and address verification are the decisive factors in our decision whether or not to provide someone with a mobile phone. Unfortunately we have been unable to verify yourself and/or your place of residence using our external verification systems. Although you may disagree with this outcome, it is company policy to base our decision on the data we are provided by the recognised agencies we work with, and all decisions are final.

Our decision not to process this order could also be due to your credit record and/or other related financial information. You might like to consider a contract phone from a high street store, where this kind of verification is not as prominent, or a prepay mobile phone, which are available with no credit check and no deposit.

http://www.mobiles.co.uk/pay-as-you-go-mobile-phones.html

If you are concerned about your credit rating we have partnered with CheckMyFile to give you access to yourrecords: http://www.checkmyfile.com/ref.asp?ref=61127001

Regards,

i wish i have got an option to put a deposit down....
[Touch HD General] sonypc100:
yes they have stock
[Touch HD General] ScarySquirrel:
I'm not quite sure what I will do if my credit is refused. Mobiles.co.uk have the only deal I want :(
[Touch HD General] kenctlau:
same here...

now just hoping O2 will somehow have the hd....soon...
[Touch HD General] mouzam:
Has mobilephonesdirect failed anyones credit check?
[Touch HD General] JPW:
How do we know?

Website says out of stock!

NO answer from ORDER PROGRESS!

Now all of a sudden lots of people getting refused on credit check?
[Touch HD General] Cookie999:
No news is good news (sort of)?

I haven't rec'd an email re credit check etc as yet, but does this just mean they haven't got round to my bit of the queue as yet? Checked mobiles and it is still showing:

09/11/2008 19:35:15	601***	Pending	Order received	[View Order]

Still waiting, still hoping :D
[Touch HD General] ScarySquirrel:
Same here mate.

Although I ordered on the 15th November. They are probably working through them as we speak.
[Touch HD General] zoro25:
Just a heads up that its now listed in the CPWH December Mobile Buyers guide as

"From Free" on O2 and Orange,

Just checked CPWH and also instore and they only have it as as PAYG for stores and Orange only for the website

Seems like they have updated their book but not their oulets or their site.
[Touch HD General] jdthompson:
Touch hd delivery date

Hi,

I find it quite odd been following the forum for sometime now and according to Ben mobiles.co.uk have stock, but I have just called order processing and they have told me they are expecting stock on friday and should recive my phone by Saturday or Monday. If it is being done on basis of order date I placed my order on the 4th November so im sure I should be 1 of the first to recieve, although i did cancel last week but reinstated my order so would assume my initial order date should still stand as i had passed all checks 1st time round as I have 2nd time round.

Would be grateful BEN if you could give update and clear this up for me please.

Thank you
[Touch HD General] dom_mitchell1:
I haven't which I find a minor miracle! My credit score is screwed (too many years of being a student and now doing post-graduate law studies - not cheap!) but I have lived at this address for 16 years so maybe that helps. I didn't have to provide them with anything as far as detail confirmation goes.

My order status is sat at awaiting dispatch so I'm assuming I have passed.....