yashsingh1/xdaforums huggingface dataset:
[Touch HD General] mike_dangerous:
Just taken the plunge on an HTC Touch HD on O2 from mobiles.co.uk. Hopefully I will get my Quidco but I have never used it before so I don't know if it will work.

Edit: Its just tracked, yay!

Question for Ben, why is there no way for me to check the details I ordered with when I log in?
[Touch HD General] djkarl:
I ordered from mobiles.co.uk on Monday and i'm not having much joy

I received all the automated emails, saying they'd received my order, it had past the o2 check and it's now with their quality team and has been since Monday.

Tuesday at 18.15 i received a strangely worded email basically telling me i wouldnt receive my phone on Wednesday. Nothing since then.

I've sent an email to the order processing team, sales, customer service and last night to Ben who I've seen posting on here. No reply yet.

I've tried calling them but I can't stomach more than 10 minutes on hold.
[Touch HD General] widu13:
I've just ordered a HD Touch from them last night. I told the young lad my requirements (which included data) and he came back with a Dolphin 25 package which I would need to bolt on a data package for £5 month. I ordered and was browsing the site and found a Panther 30 package which according to the website INCLUDES data, plus 9 months 1/2 price line rental and my £40 Quidco means effectively I get it cheaper than the Dolphin package with data. I ordered that via Quidco last night.

When the order confirmation came through for the Panther package there was absolutely no mention of the included data. I rang them this morning to cancel the first order and to clarify the data position and what I got was the woman I spoke to at sales saying I will get the advertised package and when I wanted some reassurance of that was put through to CS who said they didn't know but if sales had said that it must be correct! I asked for confirmation of it which CS said they could not provide but did write a note about it on my account.

I'll have to wait I guess but I'm a bit dubious!!

On the phone front, I have waited no less than 10 mins on each of the 4 occasions I've rung. 10 mins with a ringing tone only to the sales line is very disconcerting; at least with CS you get some hold music!!

First impressions? - Not impressed with the service so far, but I'll reserve full judgement for tomorrow when the handset is delivered!
[Touch HD General] djkarl:
I'm going to give them another ring this afternoon if I havent heard out. I would normally just cancel but the deals they offer are cracking so wanting to hang on just now.

Need to get this sorted my other phone goes off on tuesday!
[Touch HD General] superfamiking:
I have had a phone (free laptop) on order from mobiles.co.uk now for a week

I ordered last friday (28/3/09) and got an email saying something about my order can not be delivered next day...........

My order has sat on pending all week, so I sent them an e-mail this morning and within an hour got this reply

Hello,

It seems the phone or laptop may be out of stock, please call our sales team regarding the stock on 01923 80 33 33.

Fair enough...........but when I phone the number given, it just rings out for a few minutes, nobody answers then the line goes dead?...........what can I do now?

I really need my phone by next week, the phone number seems to be no use and can't sit on a pending order forever!

any ideas?
[Touch HD General] widu13:
What a surprise! I've now had an email stating the order's been passed to the Quality Team. I phoned 'em up and was told the handset is out of stock. I asked why they couldn't exchange the handset from the previous order as a straight swap for this order and was told "that isn't possible". Currently on a lengthy hold after being promised would be put directly through to the sales team.

Mobiles.co.uk- your ordering system and customer care is CRAP!
[Touch HD General] xj650:
Mobiles.co.uk

Even after reading a lot of the posts here, I decided to take the plunge and ordered online, through topcashback, on Wednesday Night.

I got a few emails in on Wednesday saying everything was cool, but I'd need to provide £150 deposit. I phoned on Thursday Morning and the phone answered in about 2 rings, big, but good surprise. I payed the deposit and was told the order was fully processed and would be dispatched that day.

It's now Friday at about 12, the phone arrived about an hour ago :D, I've phoned O2 and had the Unlimited texts changed to Unlimited web :D so I'm one happy bunny.

Sorry to hear that some others haven't been so successful though :(.
[Touch HD General] widu13:
Still some hope!

After getting passed from pillar to post a chap called Richard gripped this for me. Like me he couldn't understand why the previous person hadn't allocated the handset to me from my previous order. He's done this and it's in the warehouse for despatch today. All of this has "only" taken 2 hrs of calls to sort out.

Standby for an update tomorrow!
[Touch HD General] mike_dangerous:
Does this mean I won't get mine tomorrow? That would be very annoying if I don't.
[Touch HD General] widu13:
If you've had an email saying it's been passed to the Quality Team; it's out of stock. Log in and if your order status is "despatched" that means it's packed and in the warehouse waiting for the postie to collect it.
[Touch HD General] mike_dangerous:
Quality team is all I've got, and they aren't picking up the phone. I got through but she said I should phone sales, wtf?

Its out of stock and it seems I won't be getting mine, the sales person tried to find me one and there was one and then it vanished, they really need to get their act together. Looks like I will have to do my best to save my credit.
[Touch HD General] mike_dangerous:
Seems the deals have changed now, I got mine £35 a month 6months 1/2 price, now the phone costs £30 on that plan. Weird...
[Touch HD General] widu13:
I guessed they were delaying for a reason. I've taken a screenshot of the deals which I forwarded to them. If they advertise wrongly and knowingly I'll have the ASA on 'em.
[Touch HD General] mike_dangerous:
Yes I have an e-mail with the deals in it, I am fairly sure we will get the good deal, don't worry. If not, can you send me the screenshots too? Just in case we will go kung foo on they ass!
[Touch HD General] widu13:
The handset arrived. It's a generic HTC Touch HD ie not branded or locked. It came with a HTC getting started disc...for a T Mobile Vario III- WTF!

The plan is all good- Panther 30 (600 x net mins, 500 txts and unlimited (500Mb) data). The Orange chap told me it's a new tariff from 1/4/09. Just to remind people Mobiles.co.uk automatically add things to your account for which they get a cut of:

1. Itemised billing from orange

2. Expensive phone insurance

3. Expensive over the phone help on how to use the phone

YOU have to cancel these yourself!

Mike, if you don't get your tariff let me know and I'll send the screenshot.
[Touch HD General] dom_mitchell1:
I would have gone that route but for the fact that Orange's data usage is lame and Orange is a no go network where I live, always has been and despite Orange's claim in recent years there's still not a hope in hell's chance of getting any sort of reception.
[Touch HD General] AFK_Matrix:
So what is O2's fair use policy on data then? As when I asked at CPW they said its 200mb but if you do go over a little its not a problem, but if you go nuts with it then you will have issues.
[Touch HD General] dom_mitchell1:
Admittedly O2's data isn't great either (part of the reason I left them in the first palce to go to T-Mobile to make use of WnW) but apparently with the data bolt-on now, on a pay monthly tarriff the limit is quite high. I think the 200MB reference is for PAYG tarriffs (somewhere in this thread there's a post where someone at O2 CS said that you'd struggle to get near to the "Fair Usage" maximum.

the big killer for me on Orange is their pathetic signal out here in West Kent. Even 3 gets better coverage!
[Touch HD General] pureheart:
Just spoke with CS and HTC HD on O2 Contracts will be available at the earliest next Monday :( :( :mad:
[Touch HD General] smurkej:
heh, makes me laugh. What I don't understand is why you get told something different everytime you ring up. Do CS people all have their own personal bosses telling them to say different things to the next one? Do they not have one boss to just say "if anyone rings up about the hd on o2 tell em this blablabla" etc.?

Just doesn't seem a very professional way to operate a business imo. Surely they must know that us consumers have these discussions on forums and threads like in this one.

It's actually getting quite amusing now. We've got the following answers now:

Orders are getting dispatched today for tommorow

Orders getting dispatched tommorow for weds

no o2 phones in until either this week or next week

no o2 phones in until monday at the earliest

What?! lol...
[Touch HD General] faron.hadfield-jones:
I just spoke to cs and said it was o2 holding up the contracting side of things. He said that this is always an issue when new handsets are released......
[Touch HD General] dom_mitchell1:
So another one to add to the list:
[Touch HD General] jamief00:
I'm in no real hurry for mine, but it is a bit farcical when they continue changing the release date every other week!
[Touch HD General] peggowski:
i am in the process of cancelling my order. i am too impatient and so i am going to go into orange on my lunch break and get one from them there.
[Touch HD General] ScarySquirrel:
Mobiles.co.uk have stock on Orange though. Why not order that through them, it will work out so much cheaper for you.
[Touch HD General] tboy2000:
I may join you peggowski. Not literally on your lunch break, but cancel with o2 and switch to orange.

Can anyone who got the orange deal from mobiles.co.uk just reconfirm (as it is a biggie for me) that a) the phone is sim unlocked, b) softwarte unbranded, and c) case unbranded.

This is really ridiculous now. I don't believe it will even come out next week now as they have lied twice now and will probably lie again. If they don't know the true the release date they should tell their customers that and not give out dates willy nilly at the drop of a hat if they can't guarantee it. Don't they realise they get customer's expectations up and then shatter them?
[Touch HD General] peggowski:
depends if you know someone who works in the orange shop or not! ;)

i wanted o2 as signal is slightly better for me but not by much. and because the phone would be sim unlocked and branding free. but i am sure i can buy a replacement battery cover in the future to get rid of the branding and i will just pay to get it unlocked.
[Touch HD General] Mark One:
One more for this list - though this is pure supposition:

What if CPW have come under pressure from Orange and are holding up the O2 release from mobiles.co.uk to protect the exclusivity deal?
[Touch HD General] Mark One:
Current status - when not engaged (old fashioned style) mobile.co.uk cuts you off as soon as you press 1. for sales or any other dept number :(
[Touch HD General] pureheart:
Well I would really like to exclude this one (because too scary)

and also to consider that even expansys has got a not orange deal (with T-Mobile).
[Touch HD General] pureheart:
You have to keep trying....I always press the 1 and usually after 10 minutes...:mad:....I'm able to....
[Touch HD General] Graeme:
Oops!

Just phoned nomobiles.co.uk to check status.

First person said '2 to 3 weeks', so I mentioned that several people had said several different things, could she be more specific. She suggested I speak to sales.

After waiting 7 minutes I got through to sales and asked the question. About 2 to 3 weeks, they are being approved by O2. I asked how I go about cancelling my order. 'What's your postcode?' I told him. 'That's cancelled' he said. :confused:

I simply asked how I go about it, I wanted to know if I needed to email, as it was an email order, or phone, or write or send smoke signals. I most certainly didn't want to cancel at that point.

Too late, sales bloke wasn't getting commision from my sale so it didn't matter to him, just wanted me off so he could deal with proper sales calls.
[Touch HD General] dannyencasa:
I spoke to CS at mobiles.co.uk too for O2.... 2 bloody weeks I've got wait :mad:

I may now consider upgrading my orange contract. But hold on a moment... They don't upgrade on orange to the HD:mad:

:mad::mad:
[Touch HD General] jamief00:
"2 weeks" is what they are saying just now - wonder what they'll say in 2 weeks time!
[Touch HD General] peggowski:
back from lunch with my new spangly HD :D
[Touch HD General] mike_dangerous:
I just got an e-mail saying it has been sent to the warehouse and it says it £35 a month with 6 months half price and also with the Jabra Bluetooth 2010 Drive Pack :)

Is that a 24month contract you're on Widu?

Sadly I won't get my phone until Tuesday (so long as they deliver on Monday) because I will be out :'( So looks like I will have to get to the sorting office just as it opens so I still make it to my train.

When I do get it I will want to change it to the unlimited broadband package, what do I need to say to O2 to get it changed right?
[Touch HD General] Budadank:
Just be polite and keep trying. I got it changed on my second attempt.
[Touch HD General] mike_dangerous:
When should I do it? Do I need to put my sim into my phone first to activate it or do I phone them as soon as I have my phone? I also need to change the number (unless it is a really cool number ie. my friend's number has 1337 in it :D) to my O2 PayG number.
[Touch HD General] widu13:
Yes Mike, I'm on a 24 month contract. On O2 register the card and tell customer services that you want unlimited data as a bolt on instead of the texts- it's that easy. Porting is easy too. Get the PAC from your current provider (there and then when you call) and give it to O2 CS and it takes 2-4 working days to go through. That's it- jobs a good 'un.
[Touch HD General] mike_dangerous:
Yeah I'm already with O2 so hopefully I won't need the PAC code. Is it best to do it once I've put the sim in the phone or can I just do it from my land line and tell them the number of the new contract sim so it will be done before I start my contract?
[Touch HD General] widu13:
I think the card needs to be activated. My O2 pay upfront for life card I had to register over the phone with CS (but that was about 10 years ago!). My orange SIM had to be activated by using it and waiting for 2 text msgs. Hopefully someone else knows or just give CS a call now. I do know that T Mobile who I've left won't do internal PACs.
[Touch HD General] mike_dangerous:
Well I don't think you need a PAC to transfer the number to the same network, I'm not sure but I am fairly sure they should transfer the number for me. Fingers crossed. Anyone know about activating the SIM?
[Touch HD General] trice1921:
I was on O2 (contract) and took a second contract out from mobiles.co.uk and needed to ransfer the number. O2 told me it wasn't possible to transfer a number from one contract to another and i had to go to payg first. I needed a PAC to transfer from contract to PAYG, but not to tranfser from PAYG to the new contract. So if your on O2 PAYG already you shouldn't need a PAC.

If your wanting to to change texts to data i suggest you do this before transfering numbers. To transfer numbers you'll need the sim card serial and this means opening the envalope the sim comes in, and once that's done you can't return the phone. Call O2 and give them your new number and tell them you want to change bolt-ons. Then once thats done transfer your number.
[Touch HD General] djkarl:
Got my sorted on friday afternoon, LG was out of stock. Took a gamble and got the X1 by Sony Ericsson.

Arrived on Saturday morning with free laptop as part of the deal. Rang o2 straight away who changed the bolt on to unlimited web as of Tuesday morning, even sent me a text confirming the change had taken place.

X1 seems a canny phone once you get a few things installed like that powershell and decent on screen keyboard
[Touch HD General] mike_dangerous:
Phone is charging, I am also downloading the latest HTC ROM to put on this baby when it wakes up.

I phoned earlier to get my bolt on changed and she changed it. Phoned the other customer services just now to port my number from PayG to contract and checked up on the bolt on, apparently it had been changed from texts to texts. She said she would change it properly for me which requires it to be made into an O2 contract. Will come through on Friday and the number port will be tomorrow.
[Touch HD General] xj650:
Mike,

It took a couple of days for the change from unlimited text to unlimited web to show up when I was checking the O2 online billing service, and yes I was worried that it hadn't been done. Although the online service is good there is a bit of lag for everything to filter through from their backend processing system.
[Touch HD General] widu13:
WARNING to Orange plans

Just had my 1st bill from Orange for 3 days of useage. The "inclusive" data useage has been billed. According to Orange, inc data is not available on Panther 30. However, they were able to add it and in my case was free.

Called mobiles.co.uk about the data costs who promptly stated that they didn't do a data inclusive plan on Orange. Funny that I said as I've got the screen shot which proves otherwise. You'll have to speak with a supervisor via EMAIL then I was told.

No time to do it now, but check your plans. I'll update next week.
[Touch HD General] widu13:
Email has been sent to mobiles, just wait for a response now.
[Touch HD General] stevep:
Can I port my existing O2 number to a new O2 contract (mobiles.co.uk)?

Hi Guys

I'm slowly losing the will to live on this one. I'm an existing O2 customer and want to buy an HD from mobiles.co.uk. I noticed there's an option on their site for 'love your number - o2 customers' - this takes you to a different page where the contracts are slightly more expensive and there are no free gifts (that's Ok with me - I just want the phone). I assumed that because they have a page for existing customers, I could buy an HD and then arrange to port my number to my new phone.

The HD was out of stock, so I thought I'd ring them instead. The good news was that the phone is now back in stock - the bad news is that I was told by sales that I CAN'T port my existing O2 number to a new O2 contract. :(

Given that mobiles.co.uk can sometimes get it wrong and pass on incorrect info, I wondered if anyone has personal experience of porting their existing O2 number to a new HD on an O2 contract..?

Thanks all

Steve
[Touch HD General] trice1921:
I didn't choose one of their upgrade options, i chose the o2 £35 18 month contract with 5 months 1/2 price. I wanted to keep my number with o2 but o2 don't allow contract-contract ports. So i had to move my number to an o2 payg sim then onto my new contract. Took 3 days and was hassle free.
[Touch HD General] stevep:
O2 to O2 porting

Thanks for the quick reply. I'm being a bit thick here I think - can you walk me through the process? Does it go like this?

Get new phone - contact O2 and switch from Contract to payg - wait a few days - contact O2 again and switch from payg to contract

Thanks

Steve
[Touch HD General] trice1921:
Thats pretty much it. I called o2 when i got my new contract and was told i had to go to payg first. Luckily i had a spare payg sim so gave them the serial number from that. The following day my old contract number moved to payg. I called them minutes after the sim became active and told them i wanted to use the payg number on my new contract and the day later i was all done.

EDIT: i just remembered. When i moved the old contract to payg i needed a pac code, but i already had one as i was thinking of leaving o2 for another network. I suggest you order your pac code now so you have it when you get your new phone, also get yourself an o2 payg sim. Home bargins sell them for 79p and have the sim serial number with you when you call.

Also, o2 told me that when the number would be transferred to payg i would have to credit the sim and make a call for it to become fully active. The minimum amount to credit is £10 and you can't get it back, even though your moving the number to your new contract. To get around this i simply dialed 1471, it didn't require me to credit the sim and it became fully active.
[Touch HD General] stevep:
Cheers - that's mighty helpful...

EDIT: I just remembered that my EXISTING contract with O2 is a 'sim only' contract. Does that make any difference to the process?
[Touch HD General] widu13:
It's not their fault!

If you recall I sent an email to mobiles.co.uk about the plan THEY advertised for sale / contract and the fact that orange weren't offering that plan. They have offered to pay my data charges up to the point that orange added data to my plan (for free). As I had my first bill only 2 days into the billing period it was only about £5ish, but still I asked for a explanation as to why they could arrange/sell me a contract that they couldn't provide. This is their answer:

"Dear Mr XXX,

We are advised from the network things we can and can not offer and yet the network still has the final decision over their contract, so sometimes they go against the advice they give us, which can mean we give out contradicting information. I apologise for this but we can not control the networks final decision.

Once you have found out the final amount please let us know so we can look into refunding this for yourself.

Regards

Zoe Hirst

Customer Services Team Leader

Mobiles.co.uk"

Oh; that's alright then ;-)
[Touch HD General] trice1921:
Won't be any different to the process i described, i was on a sim only contract aswell.
[Touch HD General] nhudgell:
Guys, I was on a simplicity contract too, got a new contract through mobiles.co.uk. Rang up O2 and said, can I port my number please? They just gave me a PAC code and about 7 days later I was up and running with my old number on my new contract.

It may be because I was on an 'old billing system' like some people have talked about before - I don't know anything abouit this - but I have been with o2 for about 5 years prior to this. Just ring them and see!

Hope that helps.
[Touch HD General] dashfield:
How do i redeem?

Sorry if this has already been covered in this thread - i did a search but couldn't find the answer.

It's a simple question really, i just started a new contract from Mobiles.co.uk and it's suppose to inlcude 14 months half price line rental through redemption.

I received the phone and various letters from O2 etc, but i haven't received any information on how and when to redeem. Will Mobiles.co.uk contact me when it's time to redeem or should i chase them for some info?
[Touch HD General] razzyuk:
Received Phone!

Hiya, just received my phone today from Mobiles.co.uk after ordering yesterday morning. Got the free Jaba Bluetooth headset using promo code.

First impressions of the phone, are that I will need a case - a slim leather one at that (so can fit in my jeans pocket). Not sure whether to get a sleeve design or a flip case?!

I phoned O2 and got my PAYG number ported onto the new number successfully, the lady said it usually takes 24 hours EXACTLY.

As I have signed up to the O2 600 (unlimited texts) contract, I got this swapped for the Unlimited Web bolt-on. This leaves me with 600minutes X-net, 500 texts and unlimited web access. Is this right?? I have been told it should also take 24 hours :-)

Am I right in saying that when my contract ends (24 months - long time I know), the phone will be mine to do as I wish? :confused:

Just waiting for the phone to fully charge up before patching to Dutty's amazing XT v3 ROM!

Shiraz.
[Touch HD General] xj650:
It's not exactly clear, but check..

here

and

here
[Touch HD General] handsomedog:
Follow the instructions on this page. It tells you exactly when and how to claim :)

http://www.mobiles.co.uk/free-gift-hplr-post-aug-23-2008.html