yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Xarra:
I phoned up at about 12.30 and was told 'the next few days' - anyone got any better idea on time?

I tried a google phone and couldn't stand the keyboard, lack of stylus and no decent ebook reader, so I'm eagerly awaiting getting one of these...

Is Panther 45 for £35/month with the phone 'free' (i.e. pay £99, get £100 credit on account) and the 250MB data bundle any good, or can I do better?
[Touch HD General] Mister Q:
Phone up and when they tell you it costs to upgrade just call their bluff and say "oh well I'll go to o2 and get an iphone" and within seconds you'll be passed through to Retentions who will give you the phone for free and then you just have to push a little harder to get a data package you like :) Phone 150 from your orange phone NOW! :)
[Touch HD General] Xarra:
Sadly, the 'deal' I posted was via retentions - apparently in the financial climate they can only do phones via cash-back to the account... :/
[Touch HD General] dr_s:
Next few days ??? :mad: Its very frustrating, waiting for HD. I guess this is the price to get the handset with a cotract as compared to buying it from a retailer at £500+. However, orange should have them in stock by now and should dispatch to people who upgraded last week. I was told, it will be dispatched on Mon. No confirmatory text yet.

Your Panther 45 deals sounds good.
[Touch HD General] Xarra:
Just phoned again - they have 3000 units 'going through testing' at the moment... And expect it in stock shortly...

Sigh. At this rate I'd just go for a iphone except that I like having removable batteries, mobipocket, swappable memory and a stylus...

< not impatient technophile female, honest.
[Touch HD General] Fallen Spartan:
Word of warning folks. I wouldn't keep posting what deals you are supposedly getting I

Thing with Orange is... if some muppet says..."but you gave someone i know this.....blah blah..."

they will get backed into a corner...and the customer will get sweet FA
[Touch HD General] ed.dark:
18mo or 12 mo?
[Touch HD General] Xarra:
Not sure how many months tbh. Sorry Fallen Spartan - I don't frequent this forum much unless my phone's broken or I'm looking for advice on a new one. :)
[Touch HD General] Fallen Spartan:
No probs Xarra.

I'm just eagerly waiting for them to come back in-stock so I can get my hands on one of them babies!! :p
[Touch HD General] TTDegs:
Mine (from Orange) is supposed to be here in the next 35 mins :)

Or (unfortunately), to be more precise, it should be at my works address, as that was were I was due to be for most of today - but now I'm home...

But yes, I will pop back in to pick it up! :D

Got mine through Retentions on Friday - had to go for a new contract rather than an upgrade, but except for the minor hassle of a new phone number, that wasn't a problem (for me).

Fairly good deal - not quite as cheap monthly as some have mentioned, and I did have to pay a smallish amount up front (but less than a brand new customer), and I did get the monthly data limit removed (standard is a mere 250mb per month).

Just waiting for work to call me now! ARRRRRRRRRGH!!!!!! LOL
[Touch HD General] g4orce99:
Just phoned up 150 to see what kinda deals I could get on the touch hd and no word of a lie she offered me unlimited to 3gig.

Now i'm slightly skeptical to how true this is but she put me on hold while she spoke to her manager and confirmed it was 3gig.

Crap surely?
[Touch HD General] dr_s:
Howcome u r getting it today? when did u upgrade? I did on 12th online and yet waiting for any news on the handset dispatch.
[Touch HD General] Xarra:
I'd be surrpised if you get it today - I was told none in stock on Thursday... :/
[Touch HD General] TTDegs:
I kinda hope not... ;)

I phoned them on Friday afternoon (got the number from the website for new sales).

Explained I was a long time Orange subscriber, looking to upgrade.

Was on the phone for (literally!) an hour, having a banter and pushing for a deal.

Guy spoke to his manager a couple of times, and we ended up somewhere that we were both happy with.

By then it was about 4pm, and they don't do Saturday deliveries, so it was sent to arrive 'Monday between 9 and 5'.

That said, it's not here yet...
[Touch HD General] TTDegs:
:(

just had a txt with my parceline tracking number - apparently it was in Rushden at 15:31 this afternoon - can't see it getting here today! :(
[Touch HD General] lipa47:
My story :)

Because my plan is "relatively" cheap (30 quid) I've been told by orange that I can get HD for 299 and it doesn't matter what plan I will choose as for upgrade, it still will be 299 :((((

So on saturday morning I went to a local Carphone warehouse store asking for Touch HD. Man showed me that they have 90 in stock in central warehouse (by the way their website says that preorder only:))). Another thing that they have much better offer for upgrades. Similar if not the same like for new customers.

Finally I will get delivered my HD tomorrow (I got tracking code so I'm sure:))) for 199 and staying with my 30 racoon for another 12 months.

Maybe this is not extra offer, but it's better than I could get directly from Orange
[Touch HD General] touchhd2008:
Still waiting!

Am I missing something over some people paying £150+ for the phone?

I've seen at least two websites, mobiles.co.uk and phones4u both advertising the phone for free on new contracts. As much as its a pain to change your number surely its worth the hassle if its going to save so much money?

Still waiting for my 'call retentions we now have the phone' text.

So much for the 3,000 coming into stock - they were due last Thursday!

ARGGH!!!!!!
[Touch HD General] Acelister:
They arrived in the warehouse on Tuesday and were all set for getting sent out to shops by Friday afternoon. I checked the system this afternoon and they've sent out almost 2,000 to shops and have plenty for online/Upgrade orders. So: Not in stock? You're having a giraffe!
[Touch HD General] R3PUBL1K:
The term is 7 working days for returning the device - though you can still report the return on the 8th day. I have had my device since Tuesday so have until this Thursday to decide and inform orange.

The way I am feeling at the moment is I will return the HD and wait for something better - perhaps this is due to me having a diamond phone and being spoilt by that. The one thing I will miss is the 3G SIM. The phone seems sluggish at times and the screen not as clear and bright as the diamond.
[Touch HD General] Xarra:
Is that in the uk? I'll phone them now/tomorrow and nag...

ETA: Apparently it's showing as out of stock on the system - if you have any idea how to get them to give me one from the 1,000 that they should have left after shipping 2,000 out, please let me know. Grrrr.
[Touch HD General] R3PUBL1K:
That is UK Law - I even confirmed this with them and Premier CS agent concurs :D

Don't expect to get anything extra though i you got the phone in the first place via retentions.
[Touch HD General] Xarra:
Actually I meant the quote above... :)
[Touch HD General] TTDegs:
and it got to 'hub3' at 19:30.

I just hope that hub3 is somewhere South of Rushden LOL

Dunno where the other 1,999 are though ;)
[Touch HD General] frustin:
I got mine for £179.99. i phoned back a number of times. each time it was the same reason; my loyalty points and the tarrif that i wanted.

i got:

500 x-network

100 texts

unlimited landline

250meg data

orange care

itemised phone bill

£31.99 per month.
[Touch HD General] R3PUBL1K:
After your edit - i realised that :D but before it looked like one for me...
[Touch HD General] Xarra:
And back to another thrilling day of sitting on the the phone to customer services...
[Touch HD General] TTDegs:
Mine got to Cardiff at 7:05 this morning...

can you tell I'm excited now? LOL :D
[Touch HD General] Fred23:
I've never understood people worrying about what network carries the phone they want and what tarriffs they have to sign up for.

The networks aren't stupid. All these tarriffs make you pay for your phone one way or another. I'm on O2 SIM only (and other networks do similar deals). About £20 per month cheaper than the same 18 month tarriff with a discounted phone. That gives me £360 to spend on any phone I want whenever I want. I went for an S730 but now thinking of getting a Blackstone. No waiting for a contract to end. No worrying about who/when has the phone on their network. Just buy a full-price phone if I decide I like it and it's worth it.

Now the big question is should I stump up for a Blackstone... I've not quite decided yet.
[Touch HD General] lipa47:
Ok.

12 x 30 + 199 = 559 minus selling kaiser :)

18 x 35 + free = 630
[Touch HD General] lsainsbury:
Just phoned them myself - they are expecting 3000 to become available - not sure when though!!!
[Touch HD General] Xarra:
I was told today or tomorrow... Gah, you'd think they'd have better ideas of stock control...
[Touch HD General] dr_s:
They told the same on Fri and supposedly mine would have been dispatched yesterday.:mad: ..... But the wait still continues ..... for how many day more - don't know.
[Touch HD General] lipa47:
Mine just came from Carphone Warehouse. Looks unbranded & unlocked.

Hurrra :)
[Touch HD General] R3PUBL1K:
I'm sending mine back - and returning to using my Diamond handset.
[Touch HD General] Xarra:
Any reason for sending it back?

I'm increasingly wondering if I can get a decent deal from Phones4U or something because Orange is just taking the micky now...
[Touch HD General] lsainsbury:
Just got a txt - they are now available - get on the phone!!

Ordered mine:

Phone cost: £199 but will get £60 credit on bills so no bill for a few months!

Unlimited data (capped at 500MB)

300 XNW Mins

100 txt

Unlimited Landline calls

£20pm - 18month contract
[Touch HD General] Xarra:
I am apparently on backorder and have to wait for a text... :(
[Touch HD General] ed.dark:
15 for phone

RACOON 35 at 20 pcm w/ unlimited data and landlines

18month contract

arrives tomorrow from orange retentions
[Touch HD General] Xarra:
Hmmm... I was put on the list on the 13th - no text message yet. :( Not happy...
[Touch HD General] dr_s:
Just called 150 and being told that order i gave on 12-11-08 is still under process and yet there is no stock available for HD .... :mad::mad:

This is ridiculous, fed up of waiting.
[Touch HD General] Xarra:
Has anyone who phoned up on or after the 13th got a text message yet? This is frustrating (although I realise a lot of people must've been waiting longer than me!)
[Touch HD General] lsainsbury:
Yep me! And I got the txt today - phone them and try your luck!
[Touch HD General] TTDegs:
Sorry!

I called on the 14th (afternoon), and mine arrived this morning...:o
[Touch HD General] lsainsbury:
Another yay!!

Anybody posted any pictures of their new toy, yet?
[Touch HD General] Xarra:
Yay! :D Just phoned up and on mentioning ppl had got it who ordered after me I've got:

Phone for £99.99 with £100 credit.

1200 minutes/month

250MB data (couldn't wangle any more...)

Not too fussed by the text messages. :P
[Touch HD General] dr_s:
Lucky u :mad:. I orderd on 12th and still haven't received any txt :mad:

This is the difference of upgrading online I guess. But on phone the guy was not giving me phone for less than 129.99 where as online there was additional £80 discount giving me the set in £49.99.

Called 150 and CS apologised that no one contacted me because they were still waiting for the CRV code for my card in order to process, which I gave them now and she said that will receive txt shortly and hopefully phone by tomorrow. Why didn't someone called on the day I ordered to verify card details and process order? :mad: Whats the benefit of online services when you still have to wait for a call to complete the order .....
[Touch HD General] skanj:
got my text today..got phone for £109 + a credit of £129,600 min,unlimited web and texts at £30pm and a parrot bluetooth carkit.:D
[Touch HD General] Xarra:
I was repeatedly told they couldn't do better than the 250MB data. :(
[Touch HD General] spikeysas:
I have called again today and I'm still being told that they're out of stock. I've been offered a reasonable deal but he can't put it through until more stock comes in. It seems that I can't be put on a waiting list or anything.

Has anybody had any luck ordering through retentions today?
[Touch HD General] R3PUBL1K:
Dont like the lack of lights to indicate missed calls etc, and hanging etc...
[Touch HD General] dr_s:
When do u get that "magic" TXT confirming dispatch (with tracking info?? perhaps)? Day it is dispatched or the morning it is delivered?

Just because getting impatient now as its almost 4pm and yet no txt contrary to what was promised earlier by CS. :(
[Touch HD General] Xarra:
Nothing here either - CS said they couldn't give out tracking numbers... Which is annoying...
[Touch HD General] R3PUBL1K:
And Orange class 250MB as un-limited

Orange can bundle 2 x 250MB to make 500MB and so on... another reason for returning my phone.

ROFLMAO
[Touch HD General] spikeysas:
The guy I spoke to said he has never seen anybody exceed that limit!
[Touch HD General] Fallen Spartan:
Guys, Orange now have HD in stock.

Got my message and rang straight away

Phone should be arriving tomorrow!! :)
[Touch HD General] dsm52:
In stock

I can confirm.. Orange called my wife and she's just upgraded via retentions. They said she should get it by Thu. No talk about a dispatch text tho.. is just standard or do you have to ask for it?
[Touch HD General] spikeysas:
When did you originaly order and how long ago did you get your message? I rang them again about 10 mins ago and they have now put me on the backorder list but I guess there's going to be a hell of a lot of orders before me!
[Touch HD General] Fallen Spartan:
Originally rang on Wednesday last week (12/11/08) and was put on 'Out-Of-Stock' list.

Got message this morning just before lunch (12.55pm) and rang straight away.

They said I should have it for tomorrow :D
[Touch HD General] spikeysas:
It sounds like I may have a long wait! Every time I called last week I was told that they weren't allowing you to back order - I obviously spoke to the wrong people until the last guy allowed me to this afternoon.

I bet you can't wait til it arrives tomorrow?!
[Touch HD General] TTDegs:
I did say sorry! ;)

managed to pop into work, and it's now sitting on my desk, charging as I type...
[Touch HD General] TTDegs:
I got my first tracking txt when they physically put the phone into the Parceline system.

In the text is your tracking number, which you then put in on the parceline site, and it tracks where the phone is (well, not like real time GPS or owt, but you know what I mean ;))

You then get a second text at some point (I got my first one yesterday, 2nd one this morning), saying it will be delivered today, do you want to cancel? (like as if!)

hope that helps :)
[Touch HD General] touchhd2008:
Hurray! Finally on its way!

Yey finally got text from Orange today at just gone 11am to say they had the touch hd in stock (had told me 5 minutes earlier on the phone it was still out of stock!). Then had text at 4pm saying it was in the parceline tracking system and on its way ready for delivery tomorrow:

Phone: £49.99

Dolphin 25 - £25 per month for 18 months

300 mins (never use that much)

200 text (normally use exactly that each month)

Free evening and weekend browsing upto 500mb a month

then the best bit...

£150 Credited to Orange Bill account!

So excited now!

Has anyone got theirs yet? Is it as good as its been talked about?
[Touch HD General] dr_s:
:mad: I was told this afternoon by a lady that I should get a txt this evening and phone by tomorrow. now called CS because I didn't receive any txt, now I am told that you will get txt tomorrow and phone by THU ???? :mad:

They are testing my patience.

Has anybody received the phone without getting a txt msg? ;) just in case ... like to sleep tonight assuming that it might still arrive tomorrow
[Touch HD General] R3PUBL1K:
The standard CS agent may not know about what retentions offer the customers.
[Touch HD General] Xarra:
I got told that my delivery date is tomorrow, that Orange don't send out texts with tracking info on, and they can't track it 'til noon tomorrow anyway... wtf...

Sigh. I hope it turns up!
[Touch HD General] lsainsbury:
Got my dispatch / tracking txt about 2.30pm.
[Touch HD General] lsainsbury:
Depends on what they want to give you as a package - I've got 500MB after saying last week I could only get 250MB.
[Touch HD General] dr_s:
Got my txt 10 mins ago finally that item is dispatched.

However, the consignment number I have been given doesn't match any seacrhes on tracking info at www.parceline.com, which actually opens as www.dpd.co.uk :confused:

And the mystery continues ......
[Touch HD General] lsainsbury:
Parceline got taken over - they are now DPD. No mystery -they changed ages ago!

BTW - My tracking number also references a parcel sent in April 2008! I have the correct number as it returns two matches and one was sent today - it's currently at Hub 3 - wherever that is!
[Touch HD General] Xarra:
My consignment number matches a parcel sent in April 08 to Rushden!
[Touch HD General] dr_s:
Mystery is not DPD/Parceline, the mystery is when will I get the Touch HD finally ...... as the consignment no. I have been given is not valid. That is what I referred to as the continuing mystery ......:cool:
[Touch HD General] lsainsbury:
Does it say it's not there at all or it does match but it's an old existing / expired parcel?

Don't worry - give it time - it's probably just not complete on the system yet.
[Touch HD General] lsainsbury:
Don't worry about it - try it again in a few hours / tomorrow and you'll find two that match your tracking number. They have a habit of re-using tracking numbers.
[Touch HD General] dr_s:
It says "Your search did not find any matching tracking.".

You are right, I should be patient. This phone is getting on my nerves :rolleyes:
[Touch HD General] lsainsbury:
Don't worry - it'll match in a few hours...mine has been like it for a few hours - matching a parcel from April 08!

I've been here before with a situation like that, so I just waited (and prayed!!)
[Touch HD General] lsainsbury:
It's only a phone. You'll survive without it. If it does not arrive...the Earth will still be here and won't implode!! :)
[Touch HD General] dr_s:
It doesn't implode until you decide u want smoething very badly, once the decision is made and object of your affection is ordered, it is very painful to wait until you can touch it.
[Touch HD General] spikeysas:
This guy was in retentions. According to him no other network offers higher than 250mb and neither do they. After reading this thread I don't believe him!
[Touch HD General] freekster:
Ordered an HD today

On the phone to Orange today. Got an HD for £49.99, Panther 45 reduced to £40 (1200mins, 500 texts, unlimited landlines) with 500mb data on 18month. They weren't budging much and refused flat to throw in insurance. Still - beats what I was looking at with VF and the Storm. Storm users are lighting up the VF e-forum at the moment and it's not pretty!
[Touch HD General] a28:
can you add 250 mb data bundle(7.5 gbp) to any tariff you have or only to Panther?
[Touch HD General] R3PUBL1K:
He lie.....

for example of another network t-mob offer 1GB as a bolt on for £7.50 per month - this is well published too. Orange have the least attractive data bundles :mad:
[Touch HD General] fowler002:
did you tell him to check the t-mobile, 3 & vodafone websites? :)
[Touch HD General] freekster:
I presume you can. I told the guy what what my deal with VF was and the panther 45 was closest. The extra he offered was the £5 reduction, the data package (normally a choice between unlimited landlines or data) and also increasing by 250mb to 500mb.
[Touch HD General] dr_s:
:D Got txt, phone on the delivery van en route...... finally the earth wouldn't implode today.:D
[Touch HD General] TTDegs:
wahoo!!!!!!!!! :D

The first 3 hour charge seems to take 3 days though!

(Or maybe I'm just impatient like that ;))
[Touch HD General] lsainsbury:
Got my "out for delivery" txt as well and just checked the online tracking - it was in Newbury (my closest home town) at 2.30am.

Not long now!
[Touch HD General] lsainsbury:
What is the best practice on first charge?

Just plug her in and leave it for a few hours before playing with it?
[Touch HD General] mrpetrov:
What are they mainly complaining about (I can't see that forum from where I'm logged in)?

Thanks,

Petrov.
[Touch HD General] TTDegs:
it's what I did (as per the Quick Start guide) - dunno if it was the right thing to do, but it's what I've always done.

The phone starts up when you first put the battery in, but I shut it off and plugged it in.

charge light went green after about an hour or so, but I left it the full 3 just in case.

Took the dog for a walk / cooked tea / drummed my fingers on the table... LOL

Even spoke to the wife! :o
[Touch HD General] dr_s:
You are very patient, I am not talking to the wife since last night when I received first txt ..... waiting for my new soulmate to arrive today ;)
[Touch HD General] R3PUBL1K:
A friend got a free one just now. An upgrade (last 3 months) from a discounted £30 Racoon tariff to a £40 discounted panther tariff.

I told him hes paying an extra £10 per month - so its not free :D
[Touch HD General] Xarra:
Phone on van for delivery - hope they can find my work... I can see the front entrance from my desk, so I'm glancing up every 5 seconds! :D And I've never been any good with the 'leave to charge' option... It'll get plugged in and played with while charging. :P
[Touch HD General] lsainsbury:
Cool - mine has just arrived - charging now with a red light. Might have a play lunchtime if it goes green!
[Touch HD General] dr_s:
YIPEEEEEE, mine arrived just now. .... opening it. will postpics soon :D
[Touch HD General] R3PUBL1K:
With the batteries of today the "leave to charge" option is not necessary really. just ensure you give it a few over night charges for a few days and all should be well.
[Touch HD General] Xarra:
*taps foot, looking out the window* Here parcel, parcel, parcel... Good little parcel... Got electricity for you... Good parcel...
[Touch HD General] lsainsbury:
:D I've got a nice SIM to insert into you.... :eek: :)
[Touch HD General] Xarra:
I'm fuming. Regardless of the fact I

specifically

told Orange the address wasn't what they thought it was ('let's just pick a random building for the right business in that postcode'), they just tacked on the bit that was different, and it got mis-delivered to the wrong building and refused.

So I had to phone up the courier, who asked the driver to try and redeliver to the changed address and he said no, he's got other parcels to deliver, so it'll have to be tomorrow now. :(

I'm annoyed. I want my shiny HD - and my boss keeps waving his Dream at me and teasing me. Gah.
[Touch HD General] Graeme:
You'll have the last laugh when the hinges break and his screen drops off. Just tell him to look at all the demo models in T Mobile or CPW.
[Touch HD General] lsainsbury:
Mine has charged up and had a quick play...

No dead pixels that I can see so all's good. Appears to be a bit quicker than the Diamond.

Will get the new SIM transferred later on as I know it can take a couple of hours...
[Touch HD General] Super Chimp:
How long is it exclusive to Orange?
[Touch HD General] R3PUBL1K:
She would prefer the stylus :eek:

I'm sending mine back today and have got my diamond up and running again - the main reason for sending back is the keys do not light up.

Orange Premiere where shocked at my dislike to this handset...

I'll wait until something better arrives perhaps...
[Touch HD General] lsainsbury:
Until the end of the year.
[Touch HD General] Xarra:
Unless mobiles.co.uk get round to getting theirs tested for OT or Expansys don't manage to sell them on T-Mobile. :P

The only reason I'm staying with Orange is to keep my number and for the 2-4-1 cinema tickets (seriously, they're fantastic... Except I raid on WoW on Wednesdays now which scuppers it a little...)
[Touch HD General] lsainsbury:
Well yeah - you can buy it 3rd party with any contract of course, but not direct from the network yet - unless it's Orange!