[Touch HD General] Cybix:
Been reading for a few weeks now on this thread and would like to thank everyone for their help.

My experience in changing unlimited texts to unlimited data using (202) from the handset. I was told this is a CPW contract etc and I can’t transfer you over for three months. After using the 0800 5874715 number, spoke with 1 person and was changed, no problems. This was on the 15th December and has gone active according to O2 on the (202) number (from handset) today.

My advice for anyone having trouble changing this over from my experience and reading on here; just keep ringing up and asking different people. Was also told that this may take 10 days to be shown on my online account (Bolt-on for unlimited data)

In regards to the data plan the bolt-on (£7.50 month) this now comes under an Excessive Use Policy I was told after speaking with another person at O2. NOT Fair Use Policy anymore. From what I was told this is unlimited within reason. Not the 200MB it used to be. Also note this is on a consumer plan. (O2 600 minutes + 500 texts)

My experience with Mobiles.co.uk was awful (sorry Ben). But a good price, worth the hassle just about

In ordering over the phone on the 11th of December I was getting between 5 to 15 minute waiting times and most of the time pressing 1 for sales just cuts off the call. (They don’t seem to have enough phone lines) “This still happens”. Get through and ordered the phone no problems. Get an email in the afternoon saying failed credit check (already have an O2 contract). Called up and asked why and was told O2 failed me. O2 couldn’t find my order details when I called them so I called back Mobiles and got them to un-cancel the order to get the reference number. In doing so I hadn’t failed the credit check they just wanted proof of ID and address (who ever got this at mobiles didn’t bother reading it just stamped it as declined). So was able to email over this proof (very helpful for me as setting up my fax is a nightmare) and they faxed it to what I was told was O2.

On Friday still no decision, few more phone calls later and found that (O2) had not received the fax, they faxed again another 2 times with same results. Asked Mobiles for a direct number to contact this O2 line on as I am now getting very annoyed. This was an O2 contact number for who could not find my details but the nice lady went off and spoke with her colleagues and then transferred me over to someone at the CPW. Spoke with another nice lady who could not use the reference numbers Mobiles gave me but found my pending order using my postcode and they had received the “missing” fax I was told.

Long story short (or long) I was told everything was fine by the CPW lady, this was nothing to do with O2 and to get the guy from mobiles to call her and she would sort it out. Called mobiles and gave the number and a few minutes later he called me back, order was completed.

If anyone is having ID problems after sending in details, credit check issues or needs to speak with someone who can see what’s going on with your order then I recommend calling the CPW number direct on (0113 2023381) as they OWN mobiles.co.uk and this number seems to be able to get things sorted out, oh and can find your order.

In receiving the HD finally on Monday messed up the screen protector and charged phone. Been playing with it a bit and find that the phone is very good in hardware but WM6.1 crashes all the time, though this will get sorted soon. I love the phone and will start installing my apps later. Going to be an interesting learning curve :)

Sorry for the long post but hope some of the info is useful for others. Oh and the gadget line support guy I spoke with was trying to give me advice on the HD using his Diamond and getting lots of details wrong. Was a waste of money calling 0870 number (from landline), though I do like seeing if these free lines (1 month free anyway) are any good. Cancellation soon I think