yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Raziel1:
Finally got my new device.

After i returned the old one because of 3 dead pixels. Finally got the new one now (and it comes sealed by the way)

and:

1 dead pixel on the left side.

i come to think that most devices have got dead pixels, but many users just don't notice because they don't care or just don't look that close (the pixels are very very small and you can only see them when you look close)

anyway. i will accept that damn pixel now, better than 3 anyway. what can i do...
[Touch HD General] Noony:
Could be a good poll to find out the percentage of users thats had this issue.

I appear to have been lucky.

Not sure I could live with ANY dead pixels on such an expensive device.
[Touch HD General] Insaneboy:
Return it again!

You've paid 600 euros for it, in fact it should come with extra pixels :D
[Touch HD General] utvol06:
New Touch HD here with NO dead pixels....I love this thing so much more than my Touch Pro that I just gave to my fiance.

GPS performance is so much better on the HD.
[Touch HD General] gervasius:
fully agree... I would return device hundred times... really
[Touch HD General] gervasius:
fully agree... I would return device hundred times... really

:mad:
[Touch HD General] Raziel1:
not sure. i mean i don't want to wait another week! and what if the next device will have dead pixels again? maybe even worse or at an worse postion! that would be ****...

no the dead pixels is on the side and i don't see it until i look very close for it. and i don't know if the will retrieve the the dive again...

are you sure you have no dead pixels? i tell you you wont see them until you look close from only some centimeteters away.
[Touch HD General] Noony:
I'm sure there's none on mine - I looked real closely
[Touch HD General] hungry hippo:
No dead pixels on mine.

However one thing I am noticing is that when I'm surfing and scrolling with Opera in landscape mode, a diagonal white line is formed in the lower right corner.

It changes position and is only visible when scrolling in landscape mode. It's not visible when using MS iExplorer or when scrolling in other apps. Do anyone else see this? I presume it's a software issue?
[Touch HD General] utvol06:
same here..I looked closely..thought surely there would be atleast one..none to be found. If the dead pixels bother you return it. If not keep it...my bet is that its bothering you..you wont be happy until you get it right.
[Touch HD General] Raziel1:
thats not the case on my device. semms like every device has its problem ^^
[Touch HD General] zakeen:
no dead pixies on mine, ordered from expano in Czech Republic
[Touch HD General] amireshan:
I received mine without any dead pixels(not sure) yeah.. but notice one thing which is, while taking picture at dark I notice few white spot and not sure if the is dead pixels or what? :confused:
[Touch HD General] Raziel1:
had the same thing on my first device. thats an error. maybe the sensor has dead areas. like dead pixels on the screen, dead spots on the sensor. strangely, that only appeared on the screen but not on the pictures i took with it
[Touch HD General] amireshan:
Atlest I'm happy if they are no dead pixels and thanks, :D
[Touch HD General] xorbert:
After more than a week of waiting for reply from HTC about dead pixel policy i decided to find who is our local tech support authorized for HTC. They stated, that HTC has following rules for considering a device reclaimable:

a) three dead pixels anywhere on the screen or

b) two continuous dead pixels

now this is my nightmare and the only last thing keeping me from buying this device. now i can't imagine spending such money and wait for the first turn on as for lottery result and then maybe have two blue deads somewhere in the middle.
[Touch HD General] Noony:
If you buy online, normal (UK) distance selling regulations apply i.e. you have 7 days to return the item for a full refund.

I do feel that the dead pixels issue is limited (sorry to the unlucky ones) I may be wrong, but having read loads of forums about these devices, it's does not appear to be a very wide spread problem.
[Touch HD General] Insaneboy:
Do like i'm about to do, go to a shop and before you buy it have them break it out and power it up, inspect it fully and then buy it. :)
[Touch HD General] mmdirk:
One dead pixel and I only see it when in camera mode. Box is unsealed, just the magnetic flap to open when you slide it out of the outer sleeve.
[Touch HD General] Raziel1:
my first device was also unsealed. but after i got my new one, i found out that it should come sealed! the funny thing is: at my first device, the seal was in the box like a sticker waiting to be applied. on the second one it was on the box where it should always have been.

and the dead pixels are not that rare i have to say. miy first one had 3 dead pixels. my new one has got one dead pixel. and when i went into the shop to get the new one, someone else was just standing there to retrieve their HD.

most people just don't see the dead pixels, as they are extremely small. anyway, thats why i can live with it. i showed the device to someone else and told them that i have got a dead pixel on a specific spot. even after looking closely at that location they couldn't find it ^^. i had to show them exactly where it was located so that they saw it after a while. i think that thats the case with many HD's out there.

mhm, i rather have one dead pixel i never see, then dead spots on my cam which produce bad pictures. did you try to see if the dead spots are on the pictures you took?
[Touch HD General] Sallcho:
At the moment trying to change my HD for a new one because of the paint going off, and am so afraid to get one with dead pixels :(
[Touch HD General] Aussi:
I guess I dont have any dead pixels

Only 3 pixels stay a bit white at the camera mode

At startup I dont see any dead pixels

Ive now got the phone for a month bought on the internet in holland

edit:

P.S. I just checked after rebooting the device the dead pixels in the camera mode vary between 1 - 3
[Touch HD General] K_Hismoom:
I have neither dead pixels, nor white pixels in camera mode.

Device is from O2 Germany.
[Touch HD General] gervasius:
no dead pixels, here on device in Croatia
[Touch HD General] demival:
Strange white spots...no dead pixel !!!

Yesterday I detected 3 little white spots at the edge of the screen, on differend sides of the device, I was :eek: !!!

After opning and closing programs I noticed that they sometimes dissapeared !!

I removed Gsen , and the spots were gone !!!

After I reinstalled GSen, they stayed away !

I do not know why this happend so....anyone ?

:confused:
[Touch HD General] qai5er:
Dead Pixel

Yep... Got 1 dead pixel.. Have had it for a couple of weeks now. In itself it is not annoying (i.e. it doesn't detract from the viewing pleasure).

However, I will be returning this to Orange (uk) and asking for a replacement. I don't think it is acceptable for a device this expensive to have a defect such as this so early in its life!

On past occassions, with my N95 Orange have always been quite good (replacement phone, delivered by courier within a day or so!) Let's hope nothing has changed.
[Touch HD General] Nara-e-Mastana:
Here......No dead pixel...no white pixel...
[Touch HD General] multan:
Is dead pixel batch dependent??
[Touch HD General] ardsar:
During manufacture of the LCD's dead or stuck pixels can and do happen as part of the process tolerence. The problem is that there is 384000 of these pixels, on each panel and to get one batch manufactured with zero defeacts is impossible. It would also depend on the price that HTC pay for the panel. If they have specified a high manufacturing quality (4sigma or above) then the cost of the panel will be more expensive then that with a lower quality level. It is a fine balance between what is deemed acceptable and not. Defeacts can also happen after manufacture........

Having worked within design for a LCD TV manufacturing company, the norm is to set a criteria for what is deemed unaceptable. Again this is subjective and varies between whether the pixel is dead or stuck, and where on the screen this pixel is. For a 1080x720 panel, it was quite normal to set the defect level to 3 pixels across the scrren or no more than 2 pixels within a set distance from each other. Bright pixels had another criteria........ I have no idea what HTC's criteria is, but for those of you that have 1 dead pixel and got a replacement - you have done well.
[Touch HD General] thanosc:
for people with 1 dead pixel in the top in the middle. don't worry you probably run Gsen like me.....

It scared mr to death,,,, my precious has a dead pixel?????

than when turning the white pixel was turning tooo. after a reset (not loading Gsen) oops white pixel gone.... after running Gsen white pixel apears again.... so it's from Gsen for me....

Arty out....
[Touch HD General] Khalild:
I had the same problem with Gsen, causes some stuck pixels but they disappear when you close gsen/stop using it.
[Touch HD General] WendigoNL:
no dead pixels or stuck, just a very nice display:D
[Touch HD General] paulaafjes:
gsens has an option: show pixel when on 1/0 that will do the tric

0 dead pixels on my hd only in camera mode, but when take picture the dead pix are gone on the photo.:confused:
[Touch HD General] SingaporeAirlines:
I can't see any dead pixels on my one :D
[Touch HD General] sectorlord:
your camera has dead spot... return it
[Touch HD General] mlalahoi:
Umm..if the ccd chip had a dead spot the pictures it took would come out missing info as well...this is more likely a software problem.
[Touch HD General] mrpetrov:
After a bit over a week now, I've located one stuck pixel, right on the left hand edge of the screen. I can only see when it's low ambient light. It's not dead, it's stuck.

Slightly annoying.

Petrov.
[Touch HD General] BigDede:
Pocket LCD Freeware - to test your LCD screen

Guys

You can test your LCD screen using this usefull free utility

You will be sure then if you have a dead or stuck pixel

Any admin can add the file in the first post so people reading this thread from the begining can see it??

Enjoy
[Touch HD General] darkcell:
for me dead pixel is not acceptable even one dead pixel, since one dead pixel can spread to your lcd...
[Touch HD General] ardsar:
The fact that you have 1 dead pixel does not mean your LCD is defective and it does not mean that it will "spread". You may have problems getting a replacement with 1 dead pixel unless you are within your 28 day return to seller period. I doubt HTC will class 1 pixel as a reason for return .....however i may be surprised.
[Touch HD General] Black Antitoon:
I have one stuck subpixel, so that a pixel is always red. I would have preferred to have zero, but I think it's acceptable anyway. Pixels are so small on a WVGA screen that in most apps I wouldn't notice it.

I am still in time to return it, but I don't think I will.
[Touch HD General] mr_absinthe:
One stuck red annoying pixel on mine.

NOT acceptable! Device at this price range MUST be perfect, so far it is too far from it (hot fix, calendar bug, etc).
[Touch HD General] leofungwai:
i had opened 4 hd before

2 got deadpixel (in black)

1 have dust inside screen

1 is ok everything fine

all are english version
[Touch HD General] SingaporeAirlines:
Hmm. I followed the instructions....
[Touch HD General] Red14:
No dead pixels here, and i accomplished a 14 day return of sale warranty or switch for another so that's why i bought the thingy in a oldfashioned store, for little more money than on the net.

had an ipaq 2210 once with two bad pixels an dont want it on new hd.

it bothered me then for 5 years so thats enough!

i made a little pixeltester for hd wich is enclosed in this message, so you can try before u buy . . . . .(only 22k animated.gif in HD size 4 sec interval)

pixeltesthd.gif

(rightclick and select . . . . save as . . . .)
[Touch HD General] SingaporeAirlines:
Cheers for that DutchXXL!

Verified - no dead pixels. I got mine direct from Orange UK.
[Touch HD General] ScarySquirrel:
I have one stuck white pixel in the centre right of the screen :(
[Touch HD General] SBS_:
Noticed 3 stuck pixels on my touch HD today, before finding this thread. I'm pretty sure they weren't there before as I think I would've noticed them. Doesn't really bother me though... Got two white ones just above the home button near the edge and another white at the top edge of the screen. Have to look at the screen with max brightness, at low ambient light levels and at a certain angle to see them though. Pretty sure I can live with that, too much hassle to get it replaced :)

edit:

Just a little note: If they had been dead pixels (black), then I would've sent for a replacement. Dead pixels are much more irritating, in my opinion, than white ones. I can only see the stuck white ones on a black screen so...
[Touch HD General] speed200:
Verified - no dead pixels.

Thanks.
[Touch HD General] sectorlord:
WARNING !!!

PocketLCD or similar programs are not good enough to spot stucked pixel...

YOU NEED TO BE IN LOW AMBIENT LIGHT and TILTs THE SCREEN ON DIFFERENT ANGLES TO SPOT THOSE GRAYISH PIXEL !!! USE ALL BLACK SCREEN, CLEANED your SURFACE (TO SPOT DUST INSIDE) and Look harder !!!

I got a unit which has perfect score on Pocket LCD but when I went home and turned off the light...I spot one stucked grayish pixel !!!

Is the Gensen apps causing this ? ANyone confirm ?
[Touch HD General] umexed:
No dead pixels here.. thanks for the gif :)
[Touch HD General] Cbxu:
no dead pixels here also!
[Touch HD General] ckjunjie:
hi guys i'm getting a touch hd soon, what's the best ways and guide to check dead pixels on the spot when purchasing the phone?
[Touch HD General] penguinjet:
I don' have any dead pixel. However, there is 1 white spot in camera mode. So strange that it not show up on the taken photo. I just don't know this is the device problem or the software?
[Touch HD General] Nightstalker79:
No dead pixels and none is acceptable, if I see one it would annoy me to no end.
[Touch HD General] mmdirk:
I have a harmless white pixel in camera mode only as well. Its toward the top of the device and to right of center. Curious if yours is in a similar place?
[Touch HD General] Gulioth:
Can someone please post an image of what a dead/stuck pixel looks like?

Curious...:confused:
[Touch HD General] Red14:
a dead pixel stays black always

a stuck pickel can have R,G,B or white color and will always be visible.

(even with a black background)
[Touch HD General] markthompson32:
1 stuck pixel

I can see it on a black homescreen or using pocket LCD< very very tiny, in the bottom right of the screen, do you think Expansys will take it back? Should I try for just 1 white pixel that is hard to see on any colour other than black, is there any way to fix this sort of pixel?
[Touch HD General] billu:
If it is within 10 or 14 days of purchase, (dont know which one) under the long distance selling law, they will have too, and you dont need a reason either.
[Touch HD General] easys2:
My HD, and also my friends came with no dead pixels.

Now I dont know how much this differs from standard LCD panel technology, but I had this problem with my desktop panel (2 green pixels), and I´ve fixed them with these tools on this site: http://www.jscreenfix.com

Stimulating these stuck pixels might make them releave...

This saved my panel from those 2 stuck pixels, but as far as I know, this wont help in case of white or blue pixels... Good Luck
[Touch HD General] earistomene:
I have none.
[Touch HD General] fasty:
Well, I've not noticed any.. yet.

I'm scared to look too closely, otherwise if I find any, they will bug me for ever :D
[Touch HD General] AfroSamurai:
I've got mine couple of days ago, Its frm UK and no dead pixels :)
[Touch HD General] CakeMan:
no dead pixels here..
[Touch HD General] agent003:
I seem to have one dead pixel right on top on the very edge of the screen and one on the right side that puzzles me as cant see it on the black TF3d layout but can notice it when like on programs and landscape view with the black bar across it... strange. This is a brand new HD received less than two weeks ago.
[Touch HD General] metkosas:
Finaly i've got one with zero pixel until now.
[Touch HD General] ed2004:
no dead pixel but there is a "stuck" pixel while in camera mode. From cmos camera?

UK Set.
[Touch HD General] mikkeljunker:
3 stuck and one large bad camara pixel.

I have 3 stuck pixels, and one large when i use the camara. This one is going right back to where it came from.
[Touch HD General] mikkeljunker:
Got a new one from the dealer. No dead pixels :-D

weeee
[Touch HD General] AllTheWay:
I have one very small black "dead" pixel on the screen. Since I ordered this phone from China and I live in the United States I really don't think it's worth the hastle of returning the device for one very small dead pixel that I don't notice half of the time anyways.

Oh well I guess just luck of the draw.
[Touch HD General] Black Antitoon:
If this can interest you, after almost two weeks of intense usage, I did NEVER notice that pixel unless I decided to find it ("Where is that red pixel? Oh, here it is!"). Never. So having one is not definitely a problem. :)
[Touch HD General] DDBrain:
HTC "hot fix" fix my camera preview mode dead pixel.

I surfed HTC official web site yesterday, they released a hot fix to enhance virtual viewfinder performance.

Then I install it, and ... strange!! The dead pixel was showed in camera preview mode but now it's disappeared!!!

If you also have dead pixel problem. Try it and share your experience to us.
[Touch HD General] DDBrain:
HOT fix link

http://www.htc.com/europe/supportdownloadlist.aspx?p_id=179&act=sd&cat=all
[Touch HD General] mrpetrov:
My first HD came with two stuck (green) pixels right nxt to each other. The retailer replaced it and sent me a new one. The new one had 2 dead pixels (black) and 3 stuck (green) pixels - which the retailer again replaced without question upon returning it.

They've sent me a new (third) one, which has no dead/stuck pixels that I have noticed.

Petrov.
[Touch HD General] keeboudi:
I had 9 (!) faulty pixels - blues, greens, reds you name it, I had it!

As I only had the phone 2 days, Orange UK replaced it.

Can't find any bad pixels on replacement with the naked eye.

A bit off topic, but this is the 5th handset they sent to me inside 2 weeks because they all had different problems and I must say that Orange have been mostly brilliant in sorting it all out for me. Maybe HTC are having some quality control issues?
[Touch HD General] patterns:
i had 2 on my hd, i hard reset, soft reset as they were annoying me. didnt go.

i flashed a new rom (Duttys)and now there gone???!!! thats strange huh?

glad im not the only one though, just found this thread

i agree you shouldnt have to accept dead pixels, but if they dont annoy you, or it means sending the phone back, i wouldnt bother to be honest - too much hassle. my only fear would be that it increases and gets worse, i.e. maybe a dodgy lcd, but then again i have insurance now!
[Touch HD General] wazuuuup:
Hello everyone,

I just bought my Touch HD today as well. I checked with the .gif of dutchxxl(thx :) ) and I couldnt find any dead pixel or stuck pixel. I am really relieved about that and found it unfortunate for others that do have them. But now I did find something strange on my phone. When I activate my camera, I get one blue pixel in the right corner( outside the picture frame) and a white one a bit underneath(this one goes on and off when wants to, lol but is also outside the picture frame). When I go to settings, and return back to the camera, I notice that the blue pixel and the white one comes afterwards! So it looks like it ''loads''

So can someone please tell me if this has to do with the software, or with the the camera of the Touch HD? And if someone else had this kind off problem?

Thank you in advance for reading my problem and hopefully helping!

edit: Ok guyz, dont know if this topic is still being used/looked at, but uhmm the blue dot just disappeared after taking a few pictures? Good news offcourse, but do you guys think that this might happen again? Thank you in advance
[Touch HD General] kenl:
if it was the dot at the bottom of the screen when you have it on landscape it wasnt a dead pixel it's there from the application itself for some reason and with the hotfix it was taken out.
[Touch HD General] wazuuuup:
edit2: The stupid blue pixel came back and I returned it today. They are going to check if and what is wrond and if everything is complete, and then hopefully I will get a new(good?) one.
[Touch HD General] sleby:
i've never noticed any pixels untill i found this thread:D

well, i got 1 stuck white pixel in the upper left corner but imho it is so hard to spot that it's not worth bothering..
[Touch HD General] Black Antitoon:
That's a wonderful way to waste your time. As kenl told you, this is a software problem and there is a hotfix available to solve it. No need to return the phone.
[Touch HD General] kenl:
could someone advise how do you turn on the device with or without gsen on?
[Touch HD General] wazuuuup:
Dear Black Antitoon,

Thank you for questioning my time managament :P. But no, I did use the hotfix for the camera problem(srry forgot to mention) and it DID disappear for one time and came back for many unhappy times afterwards...So I don't know either what the problem was. Oh well, thx for the reply though
[Touch HD General] Black Antitoon:
Well, sorry for being nasty, but I thought you didn't. It's quite strange though, please let us know what they say.
[Touch HD General] wazuuuup:
Hah no problem, miscommunication. Well I received a new one actually. They did a check-up and send me a new one. The new one seems to have no problems(I don't know why but I got a feeling that it even responds quicker than the one I returned..:confused: )Anyway I am happy with this one.
[Touch HD General] tudork:
dead pixel appeared after hard reset

Hello,

please tell me if any of you experienced this:

After I hard reset my phone for the first time, a shiny white dot appeared in the middle of the top curtain. I can only see on TouchFlo but not in any applications or status screen. Well, I decided to hard reset again and the white pixel disappeared for one day but then after reinstalling all kinds of things and playing with my phone, the white pixel appeared again in the same place. But I dont think it's a "dead" pixel, because I can only see it in tabs, but not in any application window.

Do you guys know anything about it?

Thanks!
[Touch HD General] Black Antitoon:
It may be GSen. I had a similar stuck pixel, but it was in the top bar. I then discovered it was a way of GSen to remind me that it was on. You can turn it off or customize its size and position in GSen settings. ;)
[Touch HD General] tudork:
you are right, thanks! Gsen was the guilty one. I am a lot more calm now, thank you!
[Touch HD General] Black Antitoon:
Well, you are also luckier than me, since I have a real stuck pixel. But it's just a dead subpixel, so that the pixel is red when it should be white. I decided not to send it back, and I must say that I

never

notice that unless I search for it with my eye. Pixels are so small on a WVGA screen... :D
[Touch HD General] Gisbourne:
Hey guys,

Unfortunately I too have one dead pixel in the middle top third of the screen :(. It took me the best part of a month before I noticed it, so not really that bigger deal (and doubt I would get an exchange now). You really have to look closely at the display to even see it...

For those of you running Gsen, from what I have read, the white dot in the top curtain is just an indicator to tell you that the program is running. Personally I use Changescreen which is ace, although I have to confess I haven't used Gsen.

Cheers.
[Touch HD General] ZanderZa:
Hi guys,

You can download this app to test your device for dead pixels.

"Mobile ScreenTester is excellent for testing your mobile's display to quickly find dead pixels"

http://handheld.softpedia.com/progDownload/Mobile-ScreenTester-Pocket-PC-Download-8958.html