yashsingh1/xdaforums huggingface dataset:
[Touch HD General] SiliconS:
Thanks for that, mikemod.

I've added the freephone alternative for the Carphone Warehouse number above, courtesy of www.saynoto0870.com :D

Just called and sorted out my contracts. Despite using the TMTI website to cancel the GadgetHelpline before Christmas it was still live in their system and I would have been charged. Their operator just now confirmed that he was going to cancel it from their end but recommended that I also cancel the direct debit with my bank. Sorted. (I think I'll call them tomorrow too to check again though.)

Carphone Warehouse had no record of any insurance being added to my order by mobiles.co.uk. Perhaps I declined it when I bought the phone, but I don't remember seeing the option if so. Anyway, hopefully that's sorted too.
[Touch HD General] MrRalphMan:
Cool, Did you get a welcome pack from them as I haven't as yet and it's almost been a week.
[Touch HD General] digitalmetal:
Just wanted to say thanks to everyone for their help from my previous posts,

the day after my last post i logged into my account and had a look at the bolt on and as expected it had not gone according to plan,

They had simply added the web bolt on to the current text bolt on, so now i had 2 bolt ons!

Agggghhh!

So i called them up again and told them to remove the text bolt on,

The next day logged in and everything was sorted.

so i think im there yay!

Word of warning to anyone embarking on the mobiles.co.uk bolt on switch, just keep calling you will get through eventually to an operator who will gladly change your bolt on,

But make sure you set up your online account access with them over the phone too so you can log in and check the status the next day,

They make a lot of mistakes and you definatley dont want to be charged for anything you dont want .
[Touch HD General] Schooleydoo:
No, and mines been a month.
[Touch HD General] nemojosh:
i rang the 0800 number 2 days ago to change my bolt-on and the bloke said thats fine and it will take effect 2nd of feb (which is my next bill date)
[Touch HD General] digitalmetal:
if i were you i would call back and just check with them thats is due to be actioned on that date, i wouldnt trust what just one operator says as it took most of us 2 or 3 calls.
[Touch HD General] nemojosh:
ah fair doos, ill call back on monday just to check
[Touch HD General] digitalmetal:
I just cancelled my gadget thing on their website, piece of cake.
[Touch HD General] andyww14:
Mine is stuck on 'pending'
[Touch HD General] earazi:
mines on processing, the car kit is canceled. I've just spoken to someone at mobiles.co.uk and they are fulfilling the Orange ones at the moment but expect to receive and do the O2 ones on Monday hopefully for delivery on Tuesday.

The way they get round the Orange exclusive is because mobiles.co.uk (owned by Carphone Warehouse) buy the handsets directly from HTC (e.g. no branding and unlocked) and they have their own deals with O2 who pay them a certain amount for each new contract (which is enough for them to give the phone away for free and 1/2 price rental, etc).

One thing to watch out for it that they added on insurance and some gadget thing, I believe we need to give 14 days notice to cancel them so don't leave it to the last moment.

Can someone who's received one from mobiles.co.uk let us know if they received a 8gb micro card and their car kit?

Elliot
[Touch HD General] stax:
I've just spoken to someone at CS and they say "It will be availiable with O2 contracts at 1st or 2nd week of December" WTF.

I don't know what to believe any more.

Can someone double check with CS what happening exactly in mobiles.co.uk?
[Touch HD General] ez2remember:
No car kit with mine but definitely comes with a 8GB card.
[Touch HD General] dannyencasa:
I spoke to CS today at lunchtime. And he said that that stock will arrive on Monday, then processed and despatched. And on Tuesday I should received my HD.

I hope so...
[Touch HD General] SingaporeAirlines:
To repeat, I spoke to them on Friday and they said the Touch HD is arriving on Monday to be processed at their warehouse for despatch on Tuesday.

I am, regrettably, an O2 customer.
[Touch HD General] faron.hadfield-jones:
Well, I'll wait till Monday with baited breath. Intrestingly on the o2 forum there is a post:

"hey i called o2 this morning and they said that they would have the touch hd on the 28th november, but they don't know what price it would be.most likely free on the 45 plan or higher...good news.i also checked it out today at orange.still got to pay 50 with a 45 plan.think i'm going to just wait."

You can see it here:

http://forum.o2.co.uk/viewtopic.php?t=9555&postdays=0&postorder=asc&start=120

It could be BS but there again if it was true it could be delayed like the Touch Pro (Xda Serra). Arrrrghhhh!!!
[Touch HD General] SingaporeAirlines:
HTC TOUCH HD EXCLUSIVE ON ORANGE IN THE UK

London, 27th October 2008: Orange today announced that the HTC Touch HD handset will be available in the UK from early November, exclusively on the Orange network. The Touch HD is a premium multimedia enhanced mobile handset, designed with a focus on entertainment that is set transform how people experience multimedia on the move.

http://pressoffice.orange.co.uk/Content/Detail.asp?ReleaseID=863&NewsAreaID=2

Orange has confirmed that the iPhone-rivalling HTC Touch HD will be available exclusively on its network from early-November until January, from £79.99 on a £40 18-month contact.

http://www.mobile-ent.biz/news/31792/Orange-secures-HTC-Touch-HD-exclusive
[Touch HD General] fowler002:
O2 like the other networks(T-Mobile, Vodafone & 3) wouldn't be officially selling it till January at the earliest, think the guy got it confused with the XDA Zest(its NOT the O2 branded(XDA) Touch HD) thats coming out end of November.
[Touch HD General] SingaporeAirlines:
A guy in O2 rententions tried to flog me the O2 XDA Mantle.
[Touch HD General] stiscooby:
I was looking at getting the HTC Diamond but from looking on mobiles.co.uk it would seem they have some good deals on the HD for not much more than what I could get the Diamond directly from Orange for....

How come Mobiles.co.uk do things that much cheaper, is this an ok place to order from as I haven't came across them before until I looked on this forum??
[Touch HD General] smurkej:
Just ordered the 25 p/m on o2 for £100 so I guess I will find out as I am a first time buyer.

I'm o2 payg and confirmed that I can keep same number with PAC.

Current phone is about 10-15 years old.... so will be a massive step up for me.
[Touch HD General] faron.hadfield-jones:
Will be keeping a close eye on my order tomorrow!! Currently Description is:Pending and Status is: Order Received.
[Touch HD General] stiscooby:
Did you go for the HD on O2, just looked and mobiles.co.uk site says no stock on O2?

Anyone got a contract with these so called half price line rental redemption offers for 'x' amount of months? Do you actually get the money back as stated throughout your contract? I'm always a bit wary of things like that as sometimes they are too good to be true :rolleyes:
[Touch HD General] Sillysod:
I've just noticed that too, although I rang mobiles.co.uk yesterday (And got though after several attempts & forwardings) and the woman confirmed I should receive the phone on Tuesday/Wednesday... Unless she overlooked that I chose the O2 contract, or was ignorant to it.

:confused::rolleyes::(
[Touch HD General] peggowski:
my order for an o2 touch hd as been updated to processing even thought the site is still saying no stock. i havent got time to ring them today though to find out what the real situation is!
[Touch HD General] smurkej:
Just spoke to CS at mobiles.co.uk....

Been told that the phone is not available on o2 yet. They're still expecting some in, it may be this week or next week and it's "up in the air" at the moment as to when they are coming in.

Grrrr
[Touch HD General] dom_mitchell1:
Should have know it was all too good to be true! Has anyone else had word from Mobiles.co.uk CS today?

I'm starting to really need this phone now; the battery on my Vario II is screwed; won't get through the working day even with very, very minial usage. I've decided that batteries don't last two years!
[Touch HD General] jamief00:
If you're desperate, its in-stock on Orange. Its just the custom O2 contract that is delayed (presumably due to stock shortages from HTC, who presumably supply the big networks before the smaller organisations).
[Touch HD General] faron.hadfield-jones:
Not been able to speak to cs - always engaged. Just received a letter confirming gadget cover for the phone for 30 days confirming DirectDebit set up WTF!
[Touch HD General] SiliconS:
Yeah, I did it that way too but when I called to check two days ago the account was still active. It'd be worth checking in a week or two to make sure.
[Touch HD General] digitalmetal:
cool thanks, sounds like they are just as bad as O2 :)
[Touch HD General] mikemod:
Well it looks like O2 may have done me a favour but I'll wait a month to see what is happening.

I was on Simplicity 20 with O2 and decided to go for the Touch HD with mobiles.co.uk and the O2 30 24month contract with 9 months half price line rental. I also asked O2 to port my number from my old contract to the new one which had to be done via prepay.

This took three weeks and a lot of phone calls and was eventually done, however instead of being on the new contract they have put me back on Simplicity 20 with a one month contract with the unlimited web bolt on.

I phoned the customer services line and they have confirmed it.

So looks like I have managed to get a free Touch HD and stay on my old contract @ £20/month :D
[Touch HD General] Meza1:
Mobiles.co.uk won't be happy with you, I'd expect a bill for the phone from them in 6 months!
[Touch HD General] mikemod:
They can send it to O2 they messed it up not me, I already phoned to point out the mistake and was advised just to leave it as it is :)
[Touch HD General] mwitha:
i had my £40 mobiles.co.uk quidco "refused" today... anyone else had this??
[Touch HD General] SingaporeAirlines:
I did but I cancelled my two orders.
[Touch HD General] sonypc100:
mine never tracked so I cancelled my order
[Touch HD General] mikemod:
Mine is still showing validated, payable April 2009
[Touch HD General] mikeycrawford:
I still show as tracked* with a payment date of ~ April 2009.
[Touch HD General] packetlos:
Mine was cancelled too so I submitted an enquiry and it's back to tracked
[Touch HD General] Rakshas:
:eek::eek::eek:

Oh Noh! me 2
[Touch HD General] psimms:
This number seems to randomly connect to either customer services or upgrades/renewals.

If your call is answered by customer services they cannot change the bolt on from sms to web, if you are answered by upgrades the clerk will just do it without question.

Well that is what happened to me.

I called to set up a password and then asked to change the bolt-on. The clerk tried, asked for help but could not do it. I called back and although the phone was answered by upgrades I asked for customer services who again tried and tried but couldn’t do it.

I called again and it was again answered by upgrades so this time I just asked to change the bolt-on. The reply was ‘no problem, it will be effective in 48 hours’.

I just checked my online account and the bolt-on now says unlimited web!

Jurassic Park!
[Touch HD General] dj_ooms:
I have been trying to change my bolt-on from text to web and have been told every time that this is a Carphone Warehouse contract so you can not change this. I have been trying for 4 days with no luck. Any ideas what I can say or do to get thid changed?

Thanks in advance.
[Touch HD General] broadbeans:
Fingers crossed

I bought mine last week on a O2 25 (£25 /month) from mobiles.co.uk and within 5 hours quidco did show £40 as tracked* and still shows that. I later added the web bolt-on directly with O2 for the usual £7.50. I hope the quidco payment does go through in May as it says on the quidco website!
[Touch HD General] Plonker:
I got my HD on Tuesday 27th and almost immediately called the 0800 number. I was really nervous, but was as nice as I could be, to the point of almost flirting. (My wife was in the room with me and gave me a right funny look, not knowing to whom I was speaking. :D ) The woman on the other end was very helpful and made the change for me. However, she said it wouldn't come into force until the 26th of next month! :( I didn't want to push it, so accepted it gracefully.

Today I got one of those new customer, courtesy calls. After discussing a few matters I enquired as to the bolt-on change. She confirmed it was on the account for that date. Again, I didn't take it any further.

Reading how many of you got the change actioned within 48hours, I'm tempted to call back and see if they can speed it up. I'm not sure...

I've also cancelled that stupid gadget helpline thing. I did it online, but I'm not the slightest bit confident it's actually done it. I'll have to call them and make sure the direct debit is cancelled.

I'm going to leave the insurance in place for a week or two, then cancel before I'm charged. Also cancel the dd manually, to make sure.

Oh yes, my quidco also shows as tracked* I really hope it pays out. It's off-setting the cost of an 18-month contract that I didn't really want.
[Touch HD General] cjovic:
Mobiles.co.uk told me that i could change my unlimited texts to unlimited web, rang up o2 and they said no as it was a CPW contract, tried about 10 times, rang mobiles back and they said they couldn't do it after they had confirmed they could, sent the Xperia X1 back to them, wasn't impressed by O2 either, in the end manged to get unlimited texts, unlimited web and 400 anytime mins from ornage who i stayed with and a touch HD for £10pm, glad i did as the phone is miles better than the X1 which i had for a week.
[Touch HD General] Plonker:
Another quick question about mobiles.co.uk cashback:

This is part of the T&Cs:

The bit in bold confuses me. I didn't port a number when I took out the contract. But I plan to do so in a few months, when I've spent all the credit on my old phone. Does this mean I'll screw up my cashback?

I've asked them via email, but it could be a while before they reply. So in the mean time, I'm hoping someone here might know.
[Touch HD General] ceanth:
i have a question, if you remove the unlimited text option on the mobiles.co.uk deal and convert to unlimited data then does that mean there are no text messages free included?

Also how much data is allowed in the unlimited bolt on?
[Touch HD General] fowler002:
if its the o2 contract then you HAVE TO port the number within 14days of the start of the contract unless its a o2 payg you're porting from(I think).

cjovic how much did you pay for the phone on the £10/month contract? I had to pay £175.50 on racoon 30(£24.47/month till 31st december then £30/month unless the 15% vat stays after 31st december) tho I got £130 credited on my first bill. the unlim web is not actually unlim but 500mb(was 250mb but has be increased recently), I have to pay £5/month for it, couldn't get them to throw it in for me :(
[Touch HD General] Plonker:
This appears to contradict what O2 told me:

'...You can request for the mobile number transfer anytime provided you have a valid PAC (Port Authorisation Code) from your current service provider. Please note that a PAC is valid for 30 days from the issue date....
[Touch HD General] Plonker:
I've had confirmation from O2 that you can port a number whenever you like, as long as you have a valid PAC number.
[Touch HD General] trice1921:
I placed an order for a Touch HD early yesterday and emailed them in the evening to see why my order still hadn't been dispatched. I just got a reply saying the phone is out of stock!!! Im ver annoyed and disapointed, especially when they still advertise it as being in stock for next day delivery on their site!
[Touch HD General] nhudgell:
I am really tempted by this, but may wait after Trice's new of 'out of stock'.

Im very put off by the fact that pretty much everyone has had hassle. I'm an o2 simplicity person, and love my tariff (with viewty). But I WANT (read: must have) the touch HD, and the only way I can see to do it, is to go through mobiles.co.uk and then have o2 port my number (is that possible from a simplicity contract) and swap the texts -> web.

Would people advise this - or would you really not touch mobiles with a barge pole?
[Touch HD General] trice1921:
Im wanting to do the exact same as you. As far as i know it is posible to move your simplicity number to the new contract from mobile.co.uk. I read earlier in this thread someone did just that, except o2 made a mistake and 'forgot' about his new 18 month contract.

Im still waiting for mobiles.co.uk to tell me when they expect stock. So far im not impressed with their customer service and i wish they wouldn't advertise it as in stock!
[Touch HD General] nhudgell:
Ok - keep us updated as to stock availability and what O2 say?

I guess you have to get the PAC number from Mobiles, and then ask to port your number? My worry is that you can't port from o2-o2, but then I read above that you can do that, but only if you're on a different billing system. Just have to hope I guess!

Have you rung Mobile's CS number? What are they like?
[Touch HD General] trice1921:
I rung earlier but couldn't stay on hold long enought. I don't think you need a pac number if your staying with o2. In the past i've moved from contract to payg with o2 and all they required were numbers off the sim cards.
[Touch HD General] crewmeal:
I don't know why people bother with this Company, they can't be bothered to answer email queries

They still didn't even bother to reply to my query on an unlocked phone. Why should I give my business to them when they can't even better O2 or Orange (apart from a free gimmick)
[Touch HD General] trice1921:
they've replied to my email. They don't know when they'll be getting more stock! Yet the website still advertises 'in stock'. Im really annoyed by them now. Does anyone else know where i can get the Touch HD free on o2 for £35pm?
[Touch HD General] Saintsman:
Just to add my tuppence worth - this is my first post now that I own my HD.

Buying from Mobiles was easy - placed the order on Saturday night, delivered Tuesday (would have been Monday but the Royal Mail wouldn't delivery in the snow).

Rang O2, got the Bolt-on changed at first time of asking, gave them my PAC number from T-mobile, and the number moved this morning. Cancelled the insurance and gadget nonsense, and all is well.

I was worried that I might have to struggle after reading some of the posts in this forum, but it was really very very easy.
[Touch HD General] trice1921:
You must have got one of the last they had in stock. I hope they hurry up and get more, im not good at waiting.
[Touch HD General] nhudgell:
Trice, can you let us know when you hear more, or receive it? And let me know how you go with porting your number and getting web bolt on?

Thanks,

Nick
[Touch HD General] trice1921:
As soon as i know more i'll post it here. Im going to try and ring them later, because they don't seen to bother replying to emails all that often.
[Touch HD General] AmokPL:
I tried to get through all that pages in this topic but I gave up (couldnt find satisfying answer):o

I'm planning to buy Blackstone from either mobiles.co.uk or Dialaphone. I've read many bad opinions on both but it seems like lot of you bought their toys from mobiles anyway.

Question is:

- were you happy with mobiles?, any complaints? did it come without any problems? did you find any problems with the phone itself later on? what about their customer service, returns, repairs etc.

one more?

Did anyone buy their Touch HD from dialaphone? other questions like above :) I prefer this one as they have immediate cashback (youatwork), cheaper insurance, and the phone is free. As for mobiles I would have to pay 40 and wait for cashback from quidco.
[Touch HD General] trice1921:
I'd advise against ordering from mobiles.co.uk as they don't have them in stock even thought they say they do and their customer service is terrible. Im trying to find out when my order will be in stock but have been on hold for a while so far, they also don't bother replying to emails.
[Touch HD General] mike_dangerous:
I am considering ordering from them towards the end of Feb. I know their sales seems bad but it seems you can do warranty stuff through CPW which seems pretty handy. So would the only problem come at the buying stage?
[Touch HD General] nhudgell:
I agree, I'm quite tempted - even though some people here have had bad experiences. As soon as I hear they have stock, I might just go for it.
[Touch HD General] AmokPL:
As I said I've heard a lot of bad opinions about both of those companies however I think I'll give Dialaphone a try. Anybody tried it?

Also as Dialaphone is a part of Phones4u can I just go to any Phones4u shop in case any issues, questions, repairs etc?

Is the same is true for mobiles.co.uk and Carphone Warehouse shops?
[Touch HD General] trice1921:
Finally got through to them! Their expecting stock on Thursday 12th and i shoud have mine the Friday 13th! Only another week to go.
[Touch HD General] bpcue:
Lets hope that is correct. SO I was advised on Friday. Anyone here tried to upgrade their existing o2 contract from mobiles.co.uk.

If yes, were you able to add bolts on back after successful upgrade?
[Touch HD General] Gatecra5her:
Does anyone know the number to call to cancel the insurance and the gadget thing that comes with ordering from mobiles.co.uk?

Sorry to ask, i can't find the document that came with it!
[Touch HD General] Plonker:
The information is all on their website. But I've nothing better to do at the moment, so here you go:

Insurance

Mobiles.co.uk info on Insurance

Cover is provided by The Carphonewarehouse.

One option is to cancel the direct debits with your bank. I have cancelled the direct debit set up by the carphonewarehouse (the insurance) via my online banking.

The T&Cs state:

Gadget Helpline

Mobiles.co.uk info on Gadget Helpline

I haven't got a direct debit showing for this policy yet, so have been unable to follow this route. So, I cancelled via their website.

http://www.gadgethelpline.com/

There is a link at the very bottom for cancelling the policy. This will take you to another page, where there's another link :rolleyes: to request cancellation.
[Touch HD General] Gatecra5her:
Wow thanks very much for the reply it's a great help! :)
[Touch HD General] carphead:
I placed my order on Saturday and hadn't heard anything from them. So I called today and asked them when I was going to get my Touch. They told me it was going to be three weeks until they got stock from HTC. I asked why the website says "Limited Stock" and they said the marketing people wouldn't change it. I agued that "Limited Stock" and "No Stock" are two very different things. The sales woman agreed and said they had been asking frequently for it to be changed etc.

Anyway I'm not to fused because I ordered ahead of the time I needed it anyway and I wanted to see what happened at MWC anyway. But just so anybody who thinks of ordering they were quoting at least 23rd Feb before they would have stock.
[Touch HD General] ModernMuseum:
Wow, what complete BS. By that time, it'll just be a hair longer and they'll have new phones out! Hehe, jk, sort of. Just cancel your order and order elsewhere.
[Touch HD General] trice1921:
Im going to call tomorrow and if they arn't going to have any until the 23rd i'll be cancelling my order. This company seems like a complete joke!
[Touch HD General] carphead:
I don't plan on canceling my order yet. I knew the Touch HD might be in short supply on O2 so I'm happy to wait at the moment. If they don't get in into stock by the end of Feb I'll cancel it but as my current contract with Three doesn't end until April I'm happy to wait.