yashsingh1/xdaforums huggingface dataset:
[Touch HD General] Juggler258:
Hello,

I've browsed this forum since the start of November. Finally decided on the HD. My current provider Orange didn't have stock, then when it arrived, they changed the deal offered so they were binned. Carphone Warehouse could only provide it on Orange, so I went to Mobiles.co.uk.

I ordered yesterday via the website. It was delivered this morning with my free Jabra BT2010. So they get the thumbs up from me.

I put in the O2 sim card and rang 202. A very nice girl set up my password and swapped my bolt-on from text to web. I'll check tomorrow that she has completed the swap.

Made a mess of putting the screen protector on though (lots of dust in my house courtesy of the parrot!) so will be looking for a better one later.

I'm off to do some tweaking now.

Neil
[Touch HD General] robbo1947:
From HTC site:

Copy the hot fix, which is an .exe file, to your device.

To install the hot fix, tap the .exe file (on the Touch HD) and follow the on-screen instructions.

* If you perform a hard reset of your device, you need to reinstall the hot fix after the hard reset.
[Touch HD General] Ryanmt:
Ive rang o2 and they said i had to wait 3 months before changing. I was in the process of trying again and all their systems went down.
[Touch HD General] Eclogue:
Claiming back the 5 months half price from mobiles.co.uk

Has anyone seen how much of a hassle it is to get your 5 months 1/2 cash back? They are absolutely trying to make it too hard to do.

http://www.mobiles.co.uk/free-gift-hplr-post-aug-23-2008.html

"If the total of cashback is £50.01 - £99.99, then please claim back in 3 stages at months 6, 8 & 10 on a 12 month contract and months 6, 9 & 12 on an 18 month contract.

Please send the top 3 sheets of your bill (which must show your mobile number, your current tariff and the date of the bill at the months indicated above. ie, months 6, 9, 12, 15 &/or 18 as appropriate. For the avoidance of doubt the month 6 bill will be the bill dated in the month that is six months after your connection date. E.g. If connected in January, the sixth month is July so we need to receive your bill dated in July within 30 days of the date of that bill. All other bill dates are calculated in the same way.

Important: The above bills must be sent to us to arrive within 30 days of the date on the relevant airtime bill. Claims received after this time cannot be processed. We will acknowledge receipt of your claim by email.

Q: Can I send a photocopy of my airtime bill?

A: Yes you can. This may be preferable as we are not able to return the original.

Q: Can I send a print off of my online bill?

A: Yes you can. This should include your current address.

Q: Do I need to send in my claim by a certain date?

A: Yes, your claim must be received within 30 days of the date on the relevant airtime bill.

Q: What information does the bill need to show?

A: All bills sent must show the date of the bill, the mobile number and that you are still on the original tariff we connected your handset to.

Please note: You must send all items by recorded or registered post as we cannot be held responsible for lost items or claims that arrive outside of the qualifying period."
[Touch HD General] nicktids:
right just took the plunge and ordered from mobiles.co.uk

used the quidcco for £40 cashback (£35 after their 5 quid yearly fee)

Interesting that when i click trhough from quidco got a pop up with another code for a different jabra bluetooth set, the BT135, instead i liked the look and think the Modaco BT2010 is smaller so went down that route.

Will also be trying to change my texts to web bolt on and will get back to you when that happens. but even if it doesn't its only 3 mths at £7.50 an month (£22.50) until you can change it officially.
[Touch HD General] Schooleydoo:
I did exactly the same, but I tried the Jabra code and was told it could not be used. I assumed it was a choice between either Quicdo, or the headset and you could not have both.

Ordered at 9AM, and have been trying to call to change my delivery address since. 10-15 calls later and still havent had an answer...!
[Touch HD General] j915372:
just tried aswell

bloody system down

me thinks a conspiracy there is !

or that theres so many Hds trying to change

from txt to web that it crashed there servers
[Touch HD General] ScarySquirrel:
That's a bit worrying. I have nothing under services, despite it being confirmed by two people that the bolt on was now active. :confused:
[Touch HD General] gonadski:
Bother!

Well I have my lovely shiny Touch HD, and it is a great piece of kit. Love the screen, and I think for a WinMob phone it is pretty much as good as its likely to get, particularly once it has been tweaked to the max.

Unfortunately for me, Vodaphone (I bought through MPD) would appear to have rather poor reception in my office, where I will be making 95% of my calls. So I am now psyching myself up to phone for a return code, so I can send it back (and I'm not looking forward to having an argument about whether I can or not)

Heartbreaker :eek:

I think I'll wait until the new year now, and see how things pan out once Orange lose their exclusive on the handset. I still really want one, and I could go for the O2 option through mobiles.co.uk - better the devil you know I suppose.

Sighs...
[Touch HD General] gonadski:
You are quite right - I should have mentioned that I am currently using O2, which is why I wanted to try Vodaphone as I quite regularly get a "bad line", in which I sound like a dalek, and when I immediately call back it is fine. This actually happened again just 20 mins ago. It is very frustrating, and I don't know whether it is the handset, network, sim card, or interference from something.

The other option is, of course, to try it on Orange, but I don't think their packages are such good value for money, hence I will probably wait until the new year now and see how it all shakes out...
[Touch HD General] nicktids:
ah my order has been delayed, ordered at 12 was expecting it to be sent today but it didn't get sent. my code for the bt headset did go through and completed with it. were you told later it could not be used together.
[Touch HD General] SiliconS:
Same for me: I ordered yesterday in plenty of time. At 11 seconds past 6pm they emailed to say it was delayed. :(

I had to call them this morning for some silly reason. Hopefully it'll arrive tomorrow. When I'm not home. Grrr...

However, it's just a phone. ;)
[Touch HD General] zeyi:
Ordered mine on Saturday, I received it yesterday.

Awesome phone, I got it on a 12 month Orange contract. I've been on Vodafone for the past 8 years so I was unsure of leaving but hopefully Orange coverage is as impressive as Vodafone's has been.
[Touch HD General] mwitha:
Woo hoo! Just checked my o2 online account and it now says I have unlimited Web :). Also managed to bring my number over from an old o2 contract (something which I was told was not possible by the first person I spoke to at o2!).

Anyway, I'm very happy....

Does anyone know any decent games/apps for the HD. Most of the ones I'm finding are either very poor, don't run or run at normal VGA res.

I've checked out the wiki however haven't really found much on there that's any good.
[Touch HD General] Cookie999:
!!!!!!!!!!!!!!!!!!!!!! :eek:
[Touch HD General] chaosdefinesorder:
Update on my bolt-on switch fiasco:

History:

Called Friday (202 from new handset) "not supposed to do it, but will anyway, should be active Saturday" - Didn't happen.

Called Monday, no objections whatsoever "not on system, will do it for you now - done, active from tomorrow 12pm" - Didn't happen.

Called Tuesday, "yes it's flagged to be changed on the system but from today's date so it won't take effect until tomorrow" no objections otherwise - Didn't happen.

Latest: Called today (Wednesday) "It is on the system still... strange, it has yesterday's date but it hasn't gone through... Oh wait, I see the problem, they put 16/12/09 by accident! Right actually set for you now, take effect from 9am tomorrow morning"

So, fingers crossed it will actually have gone through this time! £2.55 in web charges though since Friday. I need to use the data function - emails and whatnot. I figure if I have to pay for the web usage in the time until it gets activated, I might as well make use of the fact that I won't get charged any more than £1 per day and as long as the data charges before bolt-on switching is less than £7.50 I'm still better off in the end compared to paying full price for the added bolt-on!
[Touch HD General] chaosdefinesorder:
Alternatively (and additionally) I strongly suggest that people throw the fax machine out of a window and instead scan your docs and email them instead. Fax machine requires the line to be clear and for someone to stand up and walk over to check the fax machine or for someone to walk past it on the offchance and see something has come through. Email, on the other hand, pops up in their mailbox when they're sat in front of their computers and (relatively) forcibly tells them you've sent it. You can also attach words and an explanation a lot easier than through a fax machine.;)

I had similar problems, passed O2 credit check but failed "security check" (almost certainly due to the fact I have only lived in current place for less than 3 months) emailed them proof of address, got phone call about an hour later saying that was what was needed and it had gone through ok. Phone arrived the next day.

Short version: EMAIL proof of ID, don't fax it.
[Touch HD General] Cybix:
I did email mobiles.co.uk the requested ID and they faxed that over. I agree it should not be faxed but emailed. Plus it’s cheaper to email than fax due to the phone and line costs. :(
[Touch HD General] fowler002:
I'm thinking of going for the O2 200 deal(200mins, 200texts(I don't use that many minutes or texts). £25/month(think its like £23 or so a month till end of december next year due to the 15% text), £96.89 for the phone), I'm stuck at home at the moment(no job) so am near wifi so no imidiate need for the web bolt on right now(will get it as/when I get a job and am out of the house and away from the wifi to need/want it).

still thinking about the G1 tho, so G1 or Touch HD?
[Touch HD General] Cybix:
I was looking at the X1 and Touch Pro before the HD but decided on the HD due to the screen and thinking I won't need a physical keyboard that much.

There is development in porting the android OS to the HD. I know it was done for the touch pro (though had problems) when the G1 came out at first but its still early days.

Depends how much you like tinkering and spare time you have I guess, though you do get a keyboard with the G1.
[Touch HD General] nicktids:
6.11 on the dot as well for me, I was guessing that i would have to pick it up from the post office on Saturday anyway so as long as it gets shipped in the next 2 days and my postman does a saturday delivery i'm happy.

cheers for your update silicon
[Touch HD General] Schooleydoo:
I woke up at 5AM this morning, needing a wee. During the business for some reason your post popped into my head :D

It got me thinking, a perfect way for them to get out of paying cashback would be to say that you have changed your tariff, by changing the unlimited text bolt on to unlimited web.

Bill one - 600 minutes, unlimited text

Bill six - 600 minutes, unlimited web
[Touch HD General] Tirinoarim:
But strictly speaking, your bolt-on is not part of your tarrif. its a ... erm... bolt on!?
[Touch HD General] nicktids:
whoot just got a call got detail wrong on my card that must have been holding it up, they are sending it out today. Thier ordering system doesn't check you card immediately, so its a very manual process their end i guess.

so hopefully SiliconS yours should be sent out today as well.
[Touch HD General] SiliconS:
Mine was apparently sent out yesterday, but I'm not home today so I don't know whether it's been delivered yet.
[Touch HD General] Gulioth:
CPWH

CPWH loyalty team just rung me about upgrading - I have now have a Touch HD whizzing its way to me in the post!! 600mins/1000txt/unlimited data on an 18th month contract with O2 for £30.

No additional hassle of swapping the bolt ons etc... result :D
[Touch HD General] ScarySquirrel:
I just called O2 to check my unlimited web bolt on was active and it turns out they put me on the web daily (max £1 charged per day) :(

However, the lady said that from the notes she can see that the first person I spoke to simply made a mistake. So she has changed me over with effect from tomorrow.

She is also going to call me back tomorrow to confirm how much I am going to be credited for the last few days web usage :)

Result!
[Touch HD General] nicktids:
I just got delcined by O2 as well i'm guessing as I used a new credit card for the sale, also had to fax details of identity and address to then this time they didn't give me an email to send them they gave me the O2/CPWH number to fax to them immediately so they don't have to do it themselves.

Hopefully should get it sent out today.

They also did an orange credit check on me to test if I was ok, why not just tell me O2 declined me because of lack of details instead of wasting their time.
[Touch HD General] Cybix:
In my case this was purely due to someone at Mobiles.co.uk not reading the security response correctly and just seeing failed although the system was asking for was ID to be sent.

With the fax I spoke with them on the phone and said "can I not email you the ID (Mobiles.co.uk) and you send the fax over your end" and this worked for me.
[Touch HD General] chaosdefinesorder:
from what I have seen on the O2 website, the web daily option is the default with unlimited web on top. much like having 500 free texts default and unlimited ontop! it wasconfirmed to me that the web bolt on was browsing only and over 200mb of other stuff (youtube etc) reverts to Web Daily rates

incidentally, web bolt on is now active for me! am typing this on my blackstone!

Edit: When they mentioned the 200mb I made absolutely damn sure they lodged it as a formal complaint that this is not mentioned in the terms and conditions. Apparently they're being re-writted... It's now going to be something along the lines of "completely unlimited browsing, everything else like downloading videos is 200mb limit"
[Touch HD General] robbo1947:
Ordered Vodafone version from mobilesdirect 9am this morning - just received email: "Your order 14**** has been despatched" :D

With Mobile Web, no hassle of changing bolt-on.
[Touch HD General] ma10:
After reading the majority of this thread I finally gave in and ordered from mobiles.co.uk free with o2 (600 min, unlim txt, 18 months @35 squids + 5 months 1/2 price) + free BT headset + quidco cashback.

Ordered on wed and got next day (last night) from the depot as no one home at the time of original delivery...

My previous WinMo device was the original TyTn and now it can go to it's well earned retirement.... finally!!

only played with the HD for a few hours but initial thoughts is that its much better than I thought it would be!
[Touch HD General] Tirinoarim:
Just had Email conversation with someone at Mobiles.co.uk and she confirmed that changing the bolt-on and porting your existing mobile number will NOT affect being able claim your redemption. Only changing your base tarriff will make you ineligable for claiming.

I have of course kept the emails should I need them in the future ;)
[Touch HD General] Feck Munkeh:
I've been following this thread for a few days an (inexplicably) have read through the majority of it.

For the record - I ordered my HD last Wednesday evening and it arrived Friday, I guess they were busy churning through all those orders so I can forgive them the extra day ;) I've called O2 and got the bolt-on changed no probs. I left the SIM in the envelope (I would probably have cancelled the order if I had any tarrif problems) and called the 0800 which put me through to upgrades, once I was with CS they sorted my number port and the bolt on without a hitch. Phoned them up again this morning and it's all gone through.

Thanks to mobiles.co.uk for the great deal, just hope there aren't any issues with the cashback now! (oh and quidco hasn't tracked my order yet either *grumble*).
[Touch HD General] SiliconS:
I hope you don't need them. I've had a conversation with O2 Customer Services in which the operator agreed to change the bolt-on to web with no problem, but the computer overruled him. He told me that even if he were to change it to the web bolt-on, the computer would swap it back automatically 48 hours later. This is because the tariff that people like mobiles.co.uk sell is called a "V tariff" in the O2 system and it doesn't work in the same way as a standard tariff. He confirmed this with his manager.

He could change me to a new standard tariff that would allow this bolt-on to be changed, but I have a nasty suspicion that this would break the terms of the mobiles.co.uk agreement.

Has anybody who successfully swapped the bolt-on checked a few days later to see which bolt-on is active? And was their tariff type changed completely to allow this option?
[Touch HD General] tushar1139:
You are right. I had manged to change text bolt on to web bolt when I got my phone last week. I had checked my O2 account this morning and found that web bolt-on was changed back to Text bolt-on.
[Touch HD General] SiliconS:
My pessimism was short-lived. I remembered there was an alternative number to call: the miraculous 0800 587 4715 number. I just called it and spoke to someone who immediately swapped the bolt-on for me with no problems.

This 0800 number was first mentioned by Eclogue in this post:

http://xdaforums.com/showthread.php?p=3032120#post3032120

Thank you Eclogue.

I propose that in the spirit of XDA-Developers we should reward Eclogue for giving us that nugget of information. That number has enabled bolt-on changes even when Customer Services has told us it wasn't possible. He/she has saved many of us hassle and money.

Everybody who's found that number useful should send Eclogue a PayPal payment equivalent to one month's data bolt-on (£7.50) once they have confirmed that the bolt-on has been switched.

Eclogue, what are your contact details?

Edit:

Damn. :(
[Touch HD General] nicktids:
oh its here and i'm so happy trying to do lots of things and then remembering going to put a new rom on so what the point.

Thanks for this thread read nearly all of it over the last month and a bit.

I called O2 before I put the sim card in and pretended to be new and knew nothing she said she couldn't change the bolt on asked her to talk to someoene else who canceled my contract and set it up again with the web bolt on will wait till 2moro and check otherwise the 0800 number above.

Cheers to all who have commented in this massive thread there were lots of us reading and all info has been great and so i have continued to post my struggles with mobiles as well, but the phone is well worth it.

off to play...
[Touch HD General] j915372:
well after reading this post i eventually signed up at mobiles.co.uk

HD o2 £35 per month 600 mins 500 txts and unlimited txts

managed after 2 phone calls to port my number from o2 -> o2

and managed to change bolt on to unlimited web after 3 phone calls

BUT the Barstuards at MOBILES.CO.UK HAVE NOT SENT MY BT driver pack

I put in the code at time of sign up

and they have just sent me an email saying it did not register,

so no bt driver pack BARSTUARDS!!!!!

I know when I signed up I put the code in

so i think i might have to send it back if i get no joy :-(
[Touch HD General] SingaporeAirlines:
It's only a Jabra bluetooth pack.
[Touch HD General] nicktids:
read the note that came with it and it says they post them out separately which I think is good as you get your phone first.

due to problems with my order looks like my quidco cash back has failed
[Touch HD General] Cybix:
Thank-you SiliconS for giving credit to Eclogue, I couldn't find his original post.

Just an update; checked today and my web bolt-on is still active, been just over 48 hours now :), though in number porting I am having major problems.

O2 say “yes we can port your O2 simplicity contract number to the mobiles.co.uk contract”, after a few calls. This was done on Wednesday when my data bolt-on went active. Port date was today (Friday) but nothing. Called O2 and had a 20 minute argument with someone at CS who was less than helpful and categorically stated that it can’t be done. After giving up here called the 0800 number and got transferred to CS and no problem of porting it (using the PAC Code again). Again takes 48 hours. Here’s hoping.

This was about 1730 today. About 2230 lost all signal on both numbers (one was dead and other after reset). Am hoping this is just a long change over period and yes I have reset and turned off both phones.

Was speaking with the nice lady on the 0800 number and she was explaining that different departments have different access to parts of the system and advised me of going though to CS for this problem. Got her extension line this time so might come in useful tomorrow.

If things were easy life would be dull. Just deciding if I should keep the touch flow 3d or not. I like it but it’s restricted for my needs. Is a load better than the 2d version was/is.
[Touch HD General] Gulioth:
HTC Touch HD - CPWH Upgrade on O2...eventually!!

CPWH loyalty team rung me about upgrading on Thursday - I have now have a Touch HD in my sticky mits! :eek: :D

What I got...

£35 p/m 18month contract

600 minutes

1000 texts

Unlimited web/data (subject to fair use policy ;))

International roaming

1 month free phone insurance & geek squad technical support (approx £8 p/m thereafter?)

New 3G SIM FOC

& last but not least free phone

Not fussed about free bluetooth headset mobiles were offering as have a decent Bang & Olufsen one already. The good thing is I don't have to worry about PAC codes, number porting or changing bolt ons etc. as it's all in place already.

Very lengthy post - hope you all get problems sorted and are all enjoying your phone :)
[Touch HD General] chaosdefinesorder:
When I ported my number across, they told me it could take up to 3 hours to process - starting by the signal disappearing on the old SIM card.

Additionally, I can also confirm that my web bolt-on is still active more than 48 hours later.
[Touch HD General] ortiz1112:
hi guys for anyone who has the htc touch hd and are having trouble texting with the keyboard on it, then download the spb keyboard. I have found my text speed double and am much happier with it. The one that comes with the htc in my opinion is slow and frustrating. Download the trial version here see what u think

http://www.spbsoftwarehouse.com/products/keyboard/?en

From what reviews have said its the best one , only downside is u have to pay for the full version

Another great app is the gsen application which allows every program u want to be turned to landscape including the querty keyboard so u can text with 2 thumbs.version 1.8 http://s-k-tools.com/index.html?m_util.html#gsen
[Touch HD General] Cybix:
My port with no signal lasted about 8 hours for some reason but all good now.

Was using the built-in GPS with the Google-Maps program on Saturday night to get off the bus at the right place and walk down some pitch black roads to find the location of another Christmas dinner. Could not believe how good the internal GPS is at keeping a lock, even worked downstairs on the double-decker bus. Even my external Tom-tom GPS as trouble with this :)