[Shift General] nyd:
Why HTC Support really sucks

I'm sorry for the extra long post, but you should read it, it's really funny.. if you're not me ofcourse.

Sorry for posting here about an HTC Touch Pro 2, but this post is HTC Support sucks related. So, I bought my HTC TP2 in june this year from an official Romanian retailer(as I am Romanian) I found on HTC's website(emag is the name of this store). On 14th oct(at this time htc.com/ro/ did not exist), HTC released the WM6.5 ROM for Europe. I thought, hurray, I'm getting rid of the crappy wm6.1 interface. No chance at all, I'm still useing the 6.1 ROM, and here's why: To download the new ROM, they ask you to insert your SN, I did insert my SN, and after clicking download, a "Sorry, this download is not suitable for you" message appeared in red. My reaction was "wtf, they think I'm not smart enough to upgrade my phone, or what?". Anyway, I contacted them through email, and told them that there probably is a mistake on their system and I can't download the new ROM, because I bought my TP from an official retailer, not from a carrier or so(which oblige you to download their crappy modified ROM), and my region is indeed Europe, and I should be able to download the WM6.5ROM. They told me that the download for me will be available on 11th of november(one month later!!!). Ok, I waited. on 14th of november I contacted them again, because ofcourse there was no other ROM available for me. After few no-info-at-all emails, they gave me a link where to download the upgraded rom... on their czech site. I was.. again.. like, wtf. Why in the world should I download a Romanian ROM from a czech site? And the answer came promptly, "your device has been made for Czech Republic and you have to download anything from there". Ofcourse I don't speak Czech, I don't even know anyone to speak Czech, or anyone who visited czech, but suddenly I have to meet the Czech Civilization through HTC. I told them that this has to bean error and that I can't download the Czech ROM because it is probably a Czech language ROM, and I don't know a bit of Czech. They told me that the ROM is an English one I have nothing to worry about. I replied them that I payed 835$ for this phone and I deserve a Romanian ROM(in fact a Romanian ROM did exist, on htc.com/ro/, but only for Orange, my device wasn't suitable ofcourse). They told me that they can't do nothing about this, and I have to download the rom from the Czech site, and this would restore my phone to its original eastern europe language. What??? First of all neither Czech or Romanian are Eastern Europe, but Central Europe. Second, where do they speak English as a native language, in Eastern Europe?? Its original language is Romanian btw, and my actual ROM I have never modified, the original one is a WM6.1 Romanian ROM, so basically is a phone made for Czech people who speak Romanian. I'd like to meet some of these guys, if they learned Romanian only to have a cool Romanian language HTC TP2, they are cool. After few other emails, they told me that after I upgrade to the Czech ROM, I will have Windows Market Place on my device, and I will be able to buy some software, so I can use cyrillic letters on my keyboard and for texting. This is where I got really pissed off. How can anyone be so ignorant, that they don't know which languages use cyrillic letters, and which use the latin script(as Romanian and Czech language). Specially those people who I payed 835$, not just for a good device, but to be a happy client. After this I called HTC, and told them the whole story, and they told me they can't help it, my phone is made in Czech Republic(yes, in Czech Republic, this is what Jenny from HTC told me) and I have to use the Czech ROM, but I can download the sunny interwrite romanian keyboard if i pay for it. In fact, she actually made me feel bettter. Do you imagine what could have happened if my phone was made in China or Taiwan(as almost any other device in my house)?

This is my HTC Customer Support true story. I hope you enjoyed it. If you have an idea of what should I do, or how to make HTC to publish the Romanian ROM, which they have to have, because they gave Orange this ROM so they can modify it, please post me a reply.

I'm sorry for the extra long post, but you should read it, it's really funny.. if you're not me ofcourse.

I am aware that I could have download the wm6.5 rom from this forum or some other site, but I did want to have the official Romanian ROM, not some modified, way cooler, but sometimes buggy ROM.