yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] magg0s:
Same issue here. In fact it happened on my original cdma touch (elf). Didn't worry about it too much with original since I was about to get the diamond but over time with the touch it became harder and harder to use. for about a month or so it was usable but then it got to the point where you had to reset it to get the screen to work. So I just got my Diamond back in March and the same dreaded "oily rectangle" (for lack of a better description) appeared yesterday. Not wanting to go through the same issues with my previous phone I went ahead and called HTC and Sprint. HTC's tech support was not open so I figured I would call Sprint before calling them in the morning.

Well they are sending a replacement to me, should be here mid week, BUT the lady helping me said that they had no record of this being a recurring issue/problem in their database (big surprise). She kept on suggesting that I had pressed on the screen with my finger too hard and that in the future I should use the stylus more. WTH? Told her I doubted that was the issue as I have not been rough on this phone at all. But they are replacing it so I'm fine with that but it is a little annoying when people ASS|U|ME you have done something to damage a product. Yeah I payed a good chunk of change for a nice phone, that I can use as a selling point to some of my clients for work I might add (I do IT consulting work btw) to screw up so I can get a warranty replacement. Yeah ok.

I know how to handle electronics but if these companies can't figure out how to fix a screen on a touch sensitive display in what 5 years or better? There is a MAJOR problem. R&D really needs to find a better way to do this crap.

Off-topic:

Also what the hell is wrong with the carrier's ROMS on these phones? Why can't they make a decent one that won't drain the battery in about an hour of semi heavy usage? Or even last a day without using it? Come on HTC/Sprint.

Oh well, gonna start looking for a good ROM to stick on the new phone when it gets here. Any suggestions on one that has most of the sprint software on it i.e. Sprint navigator, Sprint TV/Radio???

Bottom line, if you have Sprint they will replace it BUT at the same time still blame you for the problem. Confused? I sure as hell am. Annoyed? Yep.

Visiting above link to make them understand the issue at hand: http://www.htc.com/us/CS_Mail.aspx

BTW I live in the southern part of the US, read where peeps were saying it could be due to heat/humidity, and I can confirm that it is hot and very humid here, waiting on friend of mine with the at&t fuze (touch pro) to have this same problem.
[Touch Diamond, MDA Compact IV General] Biker1:
Happened to my Diamond and Sprint replaced it iunder warranty in 3 hours.

Sprint said they were aware of the issue and also said that it has happened on the Instinct by Samsung, on Black berries as well as other Touch Screen devices.

I also spoke with HTC who said I can return it and have it repaired but that I can try Sprint first because I would probably not have to wait as long.
[Touch Diamond, MDA Compact IV General] sly75:
oily rectangle on diamond screen

Just adding a Me2 post. To give the thread some weight. HTC should have a long term attitude to the component selection in their phone, not good HTC!

I'm confident Orange will sort this out when I call them. Originally I thought it was just cosmetic. But now certain screen touches don't register and sometimes the screen becomes totally unresponsive.

s
[Touch Diamond, MDA Compact IV General] magg0s:
Well I got my "replacement" *cough* refurb *cough* phone today, got it activated and what not. Only time will tell if this screen prolapses on itself. :rolleyes:

will be flashin' soon, (slow, buggy, flawed sprint roms)...
[Touch Diamond, MDA Compact IV General] cencored:
I am really pissed. i had liquid under the display just two days after I bought it.

I am super careful with all my electronic devices and not once did I have to send in any device to get it repaired.

the D2 was also always in the leather pouch.

Now since this spot has appeared, the touch screen does not react anymore at all.

For some reason, initially the oily liquid disappeared and I could keep on using it, however now it is there permanently there and when I called the warranty place, they said that most likely I will have to pay for the repair as displays are not covered by warranty.

I am really pissed and would recommend buying a different phone. Sooner or late I bet everyone will have this problem. It happened to me after just two days, I can not imagine it to last 2 years or so...
[Touch Diamond, MDA Compact IV General] sjcuthbertson:
Same problem. Touch screen started behaving erratically, now wont work at all and smudge/stains under the surface. Also can now see the tiny dots on the touch matrix. 8 weeks old, will take it back to my supplier asap and see what can be done. If they say non-warranty, then that's a pile of crap because I've never abused it, and its always lived in a silicone case and had a screen protector on.. :mad:
[Touch Diamond, MDA Compact IV General] audiophil:
I got the "newton ring" (which is HTC's term for this) on my Diamond.

Returned it to HTC and it got rejected, claiming this was caused of misuse.

Replied to the shop that this was something HTC in earlier cases had fixed, but refused to accept officially and quoted 6 or 7 posts on this forum stating so.

Two days passed by and I got an email telling me that "HTC would take this one on warranty because of good will (...)".

"Good will" my ass, can't they just start accepting all newton rings as manufacturer flaws??

Anyways, don't give up if you get rejected, refer to others that have gotten their phones fixed. This case was against HTC in Norway, June 2009.
[Touch Diamond, MDA Compact IV General] fluke:
I'm about to receive my TD2, what will i do use with screen protector or not, pouch or not, or use it only in winter cus here the temp is way up:D

I´m thinking this issue is almost like the one on the P3600 (peeling), no matter how many times you try to solve, just wont be fixed, or i´m i wrong?

BTW: It´s visible when the screen is on or only when is in stand by mode?
[Touch Diamond, MDA Compact IV General] charly_mx:
Sadly i just have the same problem too:(
[Touch Diamond, MDA Compact IV General] charly_mx:
This is exactly the same problem i had with mine. I bough it from a reseller and the reseller is now out of business, so i guess i cant send it to HTC for repairs, so sad.
[Touch Diamond, MDA Compact IV General] cencored:
We should launch a mass complaint, this is unbelievable.

This is clearly a factory fault, not the user's fault.

HTC is a piece of s*** for not admitting that they produced this crap.
[Touch Diamond, MDA Compact IV General] zindo:
I AGREE AT 100% but how??
[Touch Diamond, MDA Compact IV General] Lewy1:
Unfortunately a very common problem

Guys, I'll copy what I just posted in another thread http://xdaforums.com/showthread.php?t=293311, "Iv'e seen a few phones with this problem. I bought a Vogue on ebay and it had this problem. when I had it there was no screen protector, I don't know whether the guy who sold it to me had a protector or not. See attachment #1.

Today I saw an Elf being sold on ebay.co.uk with the same problem. See attachment #2.

Later today I was in the library and saw that the guy next to me had a touch pro with the same problem, he didn't have a screen protector and did not know what caused it, but he told me that his wife had the same problem. That's when I googled the problem and came up with this thread! I think HTC needs to do some explaining."

Afterwards I found this thread. This is totally unbelievable! See the pictures.:mad:
[Touch Diamond, MDA Compact IV General] chad021584:
add me to the list as well...
[Touch Diamond, MDA Compact IV General] Fuzalert2k:
This should be stickied, since I have noticed that quite number of HTC devices are getting this problem---including the Xperia X1. My T-Mobile Wing (also by HTC) also had this issue, and i'm trying to do everything I can to prevent it from happening to my Xperia.
[Touch Diamond, MDA Compact IV General] __htc__:
Good luck with this.

HTC have tested the 'newton ring' issue and the ONLY way they can replicate is by exerting pressure on the screen - no other ways were found.

They performed a rather comprehensive test and have quantative data to back themselves up.
[Touch Diamond, MDA Compact IV General] Lewy1:
Can't be from pressure

Sorry, but I don't accept that it's from pressure. In post #61 in this thread a tech from Sprint is quoted as saying that he's seen this on many new phones out of the box. That says it all!!!
[Touch Diamond, MDA Compact IV General] funkybudda:
Exact same issue with me.

I was copying Tom Tom Maps onto Diamond - USA, so approx 1 Gb of files. The device got very hot.

After the copy was complete, I notices the newton rings appear - from Nowhere!

I'm with Orange, and I had the phone for 11 months. After a quick call, a replacement was sent the next day
[Touch Diamond, MDA Compact IV General] Lewy1:
A solution?

Does anyone know whether it would help to open up the phone and seperate the touch screen from the lcd screen to let it air out? I assume it won't help since HTC and the phone carriers have not suggested this, but has anyone tried it?

Thanks
[Touch Diamond, MDA Compact IV General] cartell:
same sh*t

same sh*t happend to me. I thought its just humidity between display and screen protector. Now after removing the protection my heart stands still for a moment.
[Touch Diamond, MDA Compact IV General] corsico:
Hi guys,

Same issue for me on my Diamond 2... :mad:

Don't you think it could have been caused because of warming during power charging?

I remember giving a call during I was power charging my phone and I noticed that the phone was hot...

The newton ring did'nt appear just after but maybe it would be a clue for their investigations....

When I look at the newton ring on my phone I can see that's it's exactly fitting the battery position...
[Touch Diamond, MDA Compact IV General] __htc__:
This is now covered by warranty - confirmed.

If there is no sign of any physical damage on the screen it will be repaired.

If there is sign of any impact damage, or similar, it is out of warranty.

Send those devices in for repair!
[Touch Diamond, MDA Compact IV General] dirty66:
Not covered in Norway

I have one Diamond (11 months old) with defect Newton, wich HTC in Norway will not repair on warranty. In july i bought a new Diamond2, and after 1 month the sam thing happens to this phone. I talked to HTC on friday 14. and they said that the Newton Ring is NOT covered by warranty.

Oyvind
[Touch Diamond, MDA Compact IV General] skyhy:
Ive just taken an "oily" screen to bits and I now know exactly what the cause is.

The oily effect cannot be removed by drying etc it is caused by a pressure point developing between the upper touchscreen and the lower LCD,neither of these screens are faulty in any way,its the bonding between the two thats at fault.

The touchscreen and LCD are joined by a sticky strip that includes tiny rubber like pads that keep the screens from contacting too hard.If the bonding breaks down or the pads flatten you get an "oily" patch.

If you are a technician like me and can unstick the touchscreen from the LCD you will find the "oily" patch disappears instantly.

Its then easy to add some more rubberised material,restick the two screens together and the phone is as good as new.
[Touch Diamond, MDA Compact IV General] zindo:
where did you ear this notice???

but the problem of the screen on diamond, is caused by umidity or hot temperarture in the phone?
[Touch Diamond, MDA Compact IV General] rsmallwo:
Update, so far, so good. My pouch seems to be protecting my rather weak "feather touch screen" no oily patches again........
[Touch Diamond, MDA Compact IV General] fusi:
just my 2p but i dont think its oil under your screen - i think its the top thin layer of the resistive screen sagging in the middle a bit and making contact with the lower level - you can see this slightly (in the right light) if you press the screen with the stylus - youll see a small oil-looking dot underneath the stylus
[Touch Diamond, MDA Compact IV General] zykooo:
this is so annoying. I had this problem once before in june. the o2 support told me, that it's a common problem and that the display and so on will be replaced (as long as there's no physical damage). took about one week and everything was fine.

until yesterday. eight weeks later. so I called the support hotline once again and the tech guy told me, that it's my fault and that he's very surprised that they repaired it in june, cause this defect is not covered by warranty.

I'm so excited...
[Touch Diamond, MDA Compact IV General] nitin_ko:
i woke up today to find a shiny slivery type liquid move around on my screen.

actually it started yesterday when using diamond tweaks i turned the feature in the camera to click pics using sports mode, photo theme, burst mode, video share gps photo to yes and changed the burst mode resolution , sports mode resolution to 3

on clicking the pics using those modes, i found a silvery stuff roaming on the pics.

i did not give it any importance.

now today morning i cud see the screen had the silvery substance moving all over.

as soon as i turned of all the camera tweaks i had done yesterday and after a soft reset, the shiny silvery liquid flake type thing thing has vanished ?
[Touch Diamond, MDA Compact IV General] beginningourdescent:
How I wish I had checked out this thread when I first discovered the "oily patch" on my HTC Touch Diamond. The phone is now about 13 months old and it first appeared about 6 months ago.

I took the phone to Vodafone (my provider) who said that they had never seen the problem before and if I wanted to get it repaired I would be without a phone for a minimum of 3 weeks and then if it was not covered by warranty, I would be faced with a bill.

This had the - probably desired - effect of my not bothering and just living with the problem. The result is that I am almost literally counting the days until my contract is over and I can get rid of this awful phone. Trying to use the screen around where the oily patch is is a nightmare.

Anyway, the one consolation is that I'm not alone...:rolleyes:
[Touch Diamond, MDA Compact IV General] :
Got mine replaced.

Here's my story.

I bought my phone for around $300 off Ebay from a lady that thought it was too complicated.

Babied the phone.

Flew to Los Angeles from Atlanta. Phone was fine in ATL but when I got to LAX and took the phone out of my pocket the square was there. Altitude/Pressure maybe?

Anyway...I could see that the outer screen dipped down toward the LCD. I actually pried the outer screen that has the AT&T logo on it away from the LCD using a hairdryer to heat the adhesive underneath the screen and my thumbnail in the upper right hand corner.

The Oily Rectangle disappeared...for a while.

It came back...so...Tuesday I went by my AT&T store. I didn't complain about the rectangle on the screen...since it's nearly invisible when the lcd is on. I did however complain about the fact that you really have to press hard on the edges of the screen to activate scroll bars in programs. They confirmed it(I'd recommend others do the same...because as soon as you say Newton's Rings or mention the rectangle they will say "too much pressure" and you will be screwed). They looked at it and could tell that it was never wet or dropped. They gave me an 800 number to call. I called...and today...Thursday...I got a replacement phone. SWEET!

We'll see how it goes.

PS...I was shocked that AT&T warranted the phone even though I bought it off of Ebay. I have a business account and just moved the SIM card from my old phone to the Fuze when I bought it.

Another thing...this replacement phone is MUCH brighter than my original. On half brightness it is as bright as my old phone. The volume also is MUCH louder. It sounds like a volume mod has been installed but the ROM is stock.

SWEET!
[Touch Diamond, MDA Compact IV General] momojopoe:
POSSIBLE SOLUTION!!!!

I fixed the very problem you guys are having with duct tape. Yes duct tape. The problem is not that the layers are separated, but that they are stuck together. So basically, your phone is acting as if it's continually being pressed, I put duct tape on the screen and gently removed it. I had to do this about twenty times, but eventually it separated the layers and the phone works like new. I know it sounds crazy, but it worked. I am aware of one other person who has had success with this method. I saw him post it on another forum. I believe this method will work for many of you so please try it and please be patient. As I said, it took several adhesions and removals before it worked.
[Touch Diamond, MDA Compact IV General] blue1311218:
Does it work with normal tape? I don't know where to buy "Duct Tape"...
[Touch Diamond, MDA Compact IV General] cloudedhopes:
and the saga continues - got it a few days back, wondering if the tape thing would work... might just try it out in a few days and will let you guys know :)
[Touch Diamond, MDA Compact IV General] blue1311218:
Hope to have your words ASAP :)
[Touch Diamond, MDA Compact IV General] cloudedhopes:
:)

the tape method may work - but i did it a little differently...

took of the screen protector... then - from the top right edge of the screen - with a pin, slightly pulled the screen up (it's like another protective cover) - only slightly, like only so that it only comes off from the front camera... and i put it back... and voila - it's gone :) hope it doesn't come back!

hope this helps - feel free to ask any questions
[Touch Diamond, MDA Compact IV General] samy.3660:
I did the same but on the contrary it made the matter worst. I pulled the screen with needle a slightly more so that oily liquid could disappear but it didn't. So i pulled it a little more till the edge of the screen and then also it didn't disappear and now i have on more scar where i have pulled the screen till the edge of lcd, now that part has a gum type scar on it??

If you can be more elaborate in your procedure i may try again. And the tape thing is also not working can the poster elaborate on it as well??
[Touch Diamond, MDA Compact IV General] samy.3660:
ok now i ****ed up my device, opened the screen till the bottom and now the screen doesnt detect any touch at the bottom and to add the frustration i somehow locked the device.

Now please someone help me to get it unlocked without a hardreset???
[Touch Diamond, MDA Compact IV General] Cheezoos:
I have a touch pro. I Used regular old scotch tape. And it worked!

I just placed it on the screen a few times and lifted. now the oily rectangular patch is gone!

THanks!
[Touch Diamond, MDA Compact IV General] Jared-H-J:
Tape did not work

Hi all,

I hve the oily patch too and tried the tape method.

when I lift the tape the I guess the two layers do not touch anymore but as soon as the tape is gone, the patch reapeares within seconds...

Is there more to the trick?
[Touch Diamond, MDA Compact IV General] antiseptic:
Hi guys

The oily residue is your touch screen on its way out. Most visible when the phone is switched off. I had the same problem with my phone. Over time the screen gets compressed causing the oily liquid to bleed from the touch screen until finally your touch screen no longer works. I had mine repaired by T-mobile under the warranty. Hope this helps
[Touch Diamond, MDA Compact IV General] salada2k:
Yeah, I first noticed my screen developed the oily mark after a plane flight. It's definitely pressure related.
[Touch Diamond, MDA Compact IV General] snoodie:
I email HTC support center before i send my phone to warranty, but this is what they replied me

"Dear Terence Tsen,

Thanks for contacting HTC.

With regards of your query, from what we can tell from the forum, this condition will not covered under warranty since this is a man-made damage issue, here is the address at our care center.

SIS Distribution (M) Sdn Bhd

Address: 37, Jalan Kartunis U1/47, Temasya Industrial Park, Glenmarie, 40150 Shah AlAM, Selangor, West Malaysia

Tel: +603-5569 8878

Opening hours: 1. Service date: Monday to Saturday (not included public holiday)

2. Service hour: Monday t0 Friday 8.30 AM to 5:30PM (Lunch break 1230 - 1330)

3. Saturday 08:30 AM to 12:30 PM

Address: No. 441-G-5,Pulau Tikus Plaza, Jalan Burma, 10350 Penang

Tel: +604-2266398

Fax: +604-2291768

Opening hours: 1. Monday-Friday 8.30-17.30

2. Saturday 8.30-13.00

3. Closed on Sunday and Public Holiday

Thanks

HTC

Hotline: 1800 238 7788

Service Hours : 8 am - 8 pm, Monday - Saturday (except Public Holidays)"

This is sad thing which i have no idea how the oily thing came from.
[Touch Diamond, MDA Compact IV General] csmith515:
Oily rectangle on HTC TP 2 - Tmobile to Exchange sight unseen!

I have a HTC TP2 with the oily rectangle described in these posts. I spoke to T-mobile support (via Online Chat). I was asked to remove the battery and check the rectangle on the side of the phone. It was white (Red denotes water damage I think). I was then asked if there was any physical dmamge to the phone, and there is not. I was informed there would be an new phone exchange mailed to me. I do have to pay $10 shipping due to not having the insurance.

I will update when I receive the phone and break it in to see if the problem recurrs.
[Touch Diamond, MDA Compact IV General] jprosen1:
I got this oil stain 7 months ago when my friend spilled beer over my phone so warranty isn't the case for me... This oil rectangle slowly grew larger and larger and today (hour ago) screen became unresponsive....

.... well, I found this topic and decited to try this duct tape method..... I tried to lift screen several times and it didn't help at first, at the last pull screen detached from the phone in the corner, so I just lifted it a little more till oil stain vanished.....

Now it works like when I bought it :)))) better than last 7 months :)))

I'm really happy :))

Sorry for bad english, hope this helps someone....

You can try lifting this layer at the corner with a pin like someone mentioned earlyer and not voit the warranty since it doesen't leave any visual marks if you do it right.
[Touch Diamond, MDA Compact IV General] amitkapoor:
Hi,

I want to know how you did it exactly, Any reference material would be of help.

I had the same issue and the service center said that it is my fault and it is called liquid damage. I did nothing wrong so I knew it was not my fault. I insisted and finally after 15 minutes of argument, they accepted the phone and sent it to main service center (India). I got my phone back with brand new touch screen. But I am afraid that if it happens again, it will be out of warranty by then, and the cost of the new touch panel is 1/3rd the cost of the phone.
[Touch Diamond, MDA Compact IV General] jprosen1:
I'll try to explaing, english is giving me problems :o

Just stick duck tape (or something similar) to the screen and gently and slowly pul it of...do this as many times as needed...

In my case (i wasn't so gentle), with one of the pulls screen detached on the left edge in the middle of the screen just a little, so I lifted it a little more ( until layers of screen where the stain was seperated) and put it back together....

that's it, it's no big science, just do it slowly and gently so you don't damage anything..

hope it helps
[Touch Diamond, MDA Compact IV General] macumba:
same problem with a HD2...

no shock... :eek:
[Touch Diamond, MDA Compact IV General] °Dexter°:
What?it should have glass screen,way more resistant...it's a real shame.

I solved my problem through warranty (but H3G warranty,not HTC),for now at least