yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] rsmallwo:
Well, I got a message saying the repair centre had decided to repair my usb and lcd under warranty so i thought, result! however just got my phone back and the lcd hasn't been repaired even thought the Customer service person told me that it would be fixed under warranty. I even had a load of crap from another CS guy before saying I can't have the item part fixed (just do usb and leave lcd) as HTC can't let the unit out of the repair bay without warranty still on it and the oily lcd voids the warranty until repaired. Will be calling them again..........I'm not happy at all.
[Touch Diamond, MDA Compact IV General] Skia22:
Good evening ppl!

I also face the same problem, it appeared a couple of days ago. I decided to get the device to the service yesterday, but the oily liquid disappeared out of sudden, so I postponed it. Today it appeared again, so finally I'll pay a visit to HTC support centre and ask them to fix it. Do they replace only the screen or the whole front case?
[Touch Diamond, MDA Compact IV General] glewis101:
they replaced the screen/digitiser and the front bezel on mine... also the oily film will appear to vanish in sun light but under strip lights it will stand out a mile
[Touch Diamond, MDA Compact IV General] me1000uk:
I had this problem and returned it to htc for repair.

They tried their best to show it as customer damage ,and after 2 weeks and 3 seperate complaints and escalations, eventually they replaced the screen.

Initiall they wanted to charge me £70 !!! (I have insurance which can cover it), but to even have my phone back they wanted to charge me a courier fee (£12 or something)

I had a previous warranty fault where the touch screen stopped working ,and they replaced the screen and that oily problem occured a couple of days afterwards, so I used that as a basis for my argument.

Persistence was the only thing that paid for me, and at £70 for something I was sure wasn't my fault, I was prepared to follow it through.

It was 2 and a half weeks before I eventually got my phone back

Hopefully this information helps someone
[Touch Diamond, MDA Compact IV General] Pete79:
Touch Pro seems to have the same issue arising: http://xdaforums.com/showthread.php?t=475294

..can anyone say "cheapo components & lousy build quality"?
[Touch Diamond, MDA Compact IV General] aseems86:
terrible

after a meticulous first 7 weeks of ownership i woke up to this same oily square on my screen. has anyone had an easier time dealing with their carrier vs. HTC for repair? cant imagine 2 yrs with a marked screen reflection.
[Touch Diamond, MDA Compact IV General] monk3r:
The oily screen is when the liquid between the two plates of the touchscreen screen split if that makes sense! I swear if the phoen gets too hot it happens. When i used tomtom for long journeys and had the diamond plugged into the cigaratte lighter the phone would get really hot and it caused the screen to get the oily patch, perhaps it bursts out from between the layers. Also happened to me on my old elf too. Had both replaced.
[Touch Diamond, MDA Compact IV General] pking:
How many have recieved a new phone? Do you think there is any chance to get the new diamond ? :D
[Touch Diamond, MDA Compact IV General] rsmallwo:
I've had mine fixed under warranty, however don't get your hopes up. I managed to get this because of the confusion in my case and HTC saying they where going to fix it but they didn't. I then stated that someone specficially stated it would be fixed under warranty and so they had to do it in the end. HTC still maintain its user abuse and not covered under warranty.

I'm very careful with my phone now. Someone mentions about it getting to hot can do this aswell. Really is shocking this phone :(
[Touch Diamond, MDA Compact IV General] tester223:
Well, I am just off the phone with HTC. My phone has been with them since 19th December (yes it's been about 10 weeks!). Still it is not repaired. I have called them 9 times in the last couple of weeks (sadly I've started to log when I call and who I speak to). Every time they say that this case is being escalated, please wait 3-5 days. Finally I receive 'proof' of damage to the phone. However this turns out to be a photograph of the screen showing the original problem. There is no evidence of damage caused by me.

The choices I have been given are 1)pay 78 pounds to have the phone repaired, 2)pay 12 pounds to have the phone returned unrepaired, 3)have HTC scrap the phone.

I am not willing to pay 12 pounds to have my phone returned unrepaired. I explained this, and pointed out that at no time was this ever mentioned to me before I sent my phone for repair.

It's beyond a joke now. However I fear that the phone will not be repaired, and that the best I can hope for is that the phone be returned unrepaired free of charge ( though I am starting to doubt this will happen ).

I have stated that in other cases this problem has been repaired under warranty before, however as you would expect they need case numbers/specific examples before they can accept this.

Anyway, that is my experience, apologies for the rant. Just thought I'd pass on what I've been through. If you are calling customer support centre feel free to ask for someone called Doaa. Apparently she is the supervisor there and is quite familiar with my case.
[Touch Diamond, MDA Compact IV General] NezX:
I have had the oily stain thing for a couple of weeks now, however it goes away every now and then, I put in my pocket and take it out it's not there, after putting it back in the pocket and taking it out a couple of times it shows up. I was just wondering if anyone can tell me whether this harms the device?? I think I read on a post that someone said the liquid could get into the board? Thanks for your help.
[Touch Diamond, MDA Compact IV General] glewis101:
The stain might 'go away' beacause you are looking at it in sunlight. I found this with mine outside in natural light it was very very hard to see. Go inside and look under a fluresecent (not right spelling i know) light, it then shows up a mile.

As far as i have heard this messes with the acuracy of the digitizer to best to get it done.

It is a warrenty claim after all so you should not have to pay
[Touch Diamond, MDA Compact IV General] tester223:
Update ... see above for story up to now.

I received an email a week ago saying that my phone had been repaired and was awaiting dispatch ! I decided not to call HTC, but to wait for the phone to arrive. Yesterday it arrived, 90 (yes 90!) days after it was sent to HTC for repair. However when I opened the package there was a note saying :

"The diagnosos by our engineers indicates missuse and/or accidental damage ... not covered by warranty ... We had ever (?) sent an email regarding the above ... we haven't received any response or payment ... the phone is returned to you unrepaired. The cost for return is free of charge."

I laughed when I read the bit about them not receiving any response, does the 5+ hours on the phone and half dozen emails not count ? Maybe they wanted me to visit them in person ; ) Anyway, the phone is now with me and at least I didn't have to pay the 12 pounds to get the thing back.

I guess if the fault really bugs me then I'll look for a replacement screen. Anyone had any luck with buying/fitting replacment screens ? From what I can see I need a complete LCD screen and touch digitizer ... seen them on ebay for around 35 pounds out of China but a little concerned about quality of the item.
[Touch Diamond, MDA Compact IV General] nickylew:
Uch This problem has just started on my diamond today. Another one joins the club.
[Touch Diamond, MDA Compact IV General] Bazaa:
This started on my touch yesterday... I'm seriously worried, I love this phone :( I don't mind just the stain, but I don't know if I should wait until I have trouble using the touchscreen or if I call HTC now... Seriously, I've seen this phone for 100€, I'm not willing to pay about 80€ for a repair >__<
[Touch Diamond, MDA Compact IV General] clonednull:
count me in

it must be a manufacturing or material fault, but it will for sure never be officially confirmed by htc...

i mean if they do, you can imagine that EVERYONE will send his phone back for fix, see the stockholders whining?

sad but true
[Touch Diamond, MDA Compact IV General] erazorIII:
I had the same Problem like you.

so i decided to call my provider and they change the mobile!
[Touch Diamond, MDA Compact IV General] AdamPatel:
this happened to me!!!! i thought i was the only one! the sqyaure thing..

it happens because..and this is fior a fact, if u leave ure phone, whilst it is warm, in a very humid area, this square will appear

and my service provider gave me a new phone
[Touch Diamond, MDA Compact IV General] djiceman-diamond-user:
i have had this for a few months, kinda lived with it to be honest but whenever i show anyone anything on my phone, they always comment on it. gonna phone htc when it gets to 9am.
[Touch Diamond, MDA Compact IV General] p.brazauskas:
HTC Diamond, same liquidy square. :(

Is anyone bought the screen & display from ebay, I saw LCD Display+Touch Screen Set for HTC Diamond P3700+Tool made in honk kong for ~36 pounds. are they any good? Is there a way to order oem display?

I dont understand one thing, where that liquid is? They changing lcd display & screen. Is the liquid in between the display and screen, is it in the screen or is it in the display? Why change everything?:confused::confused:
[Touch Diamond, MDA Compact IV General] sHAYMAN:
Same here

I know this might not help Diamond users, but I've had exactly the same problem with my Compact IV. Thought I was the only one til I stumbled across this! So I've just got off of the phone to T-Mobile, first operator wanted my IMEI to send in for repairs, then when I rang back in with it the guy advised me to take it to a T-Mobile shop first to see if its covered by the warranty, due to it not being on their listed faults.

That way, if they give the 'go ahead', there should not be any cost involved and I'll also get a temporary phone to use in the meantime. :)

Will let you know how I get on
[Touch Diamond, MDA Compact IV General] owziee:
I had a very strange issue today... I was changing my screen protector to a new one and when I removed the old screen protector then bam! I could suddenly clearly see a square in the middle of the lcd, but I was in a hurry so I attached the new protector and now it's just totally gone again :confused:

I've checked the screen from many different angles under fluorescent lights and all different kinds of lights for that matter... It's 100% impossible to see it again, it's just like it completely vanished.

Strange... Any ideas what's going on here???
[Touch Diamond, MDA Compact IV General] tassadar898:
Changing my screen protector has created a oily stain on my raphael as well, does anyone know if changing the digitizer will fix this?
[Touch Diamond, MDA Compact IV General] clonednull:
hi owziee,

hm so this has something to do with direct fluorescent light,

maybe the screen protector shields some light-frequencies away.

may i ask you what kind of screen protector you are using?

hi tassadar,

as you can read above owziee has described something different:

he has removed the screen protector -> oily square

put a new one one the screen -> no oily square

so what exactly happened to you? have you removed the screen protector and then there was the oily square or after puting the new one on the phone?

what kind of screen protector are you using?

i cant help you with your question but as far as i know changing the whole lcd screen is much more easy.

i have nowhere found a guide how to change just the digitizer so it seems to be really difficult.

btw. changing the screen is not a guarantee that it wont come again, if its not impacting the touch/visibility-quality then better learn to life with it.

greetings
[Touch Diamond, MDA Compact IV General] owziee:
I ordered 2 new original HTC diamond screen protectors (the same as the one that came in the box) so it's just like the original one.

I wonder if the other people who can see the oily square does have screen protectors on?
[Touch Diamond, MDA Compact IV General] tassadar898:
i have the OEM screen protector and it doesnt make the oil dissapear... as i was taking the bodyguardz off it pulled the plastic covering on the digitizer up and after that i got the oily screen.
[Touch Diamond, MDA Compact IV General] clonednull:
strange

intresting :)

well i have no screen protector and have this oily square, dont have a oem sp so i will get one and try it out.

thx for tellin

really strange thing this oily square...

seems there is no rule for it, maybe a hardware expert will tell us the reason of this issue..

it must be a fluid used between the digitizer and the lcd screen

as far as i have found out, it is very wide spread and in most cases just a cosmetic issue, when you notice it in the first month most providers will exchange it

after some time period it will not be fixed under warranty if it has no impact on the touchscreen.

have a nice weekend!
[Touch Diamond, MDA Compact IV General] clonednull:
more info

have found some more info on this topic:

here are some outtakes:

for the physics:

from a tech from sprint:

not really a sollution but some infos...

(source: ppcgeeks)
[Touch Diamond, MDA Compact IV General] lutent:
I am by far no hardware expert but it doesnt seem to be a liquid but rather an interference due to reflection, which is officially called Newton's rings (you can find more information at http://en.wikipedia.org/wiki/Newton's_rings).

Please see also my poll I opened at http://xdaforums.com/showthread.php?t=502271.
[Touch Diamond, MDA Compact IV General] D8LOM:
Wow! I can't believe this so many people with the screen problem, I'm starting to get worried:confused: but thank god T-mobile will replace any faulty hardware within the 1st year of your phone.
[Touch Diamond, MDA Compact IV General] Cristian.Ene:
Hey guys,

I have the same problem with my htc diamond. Again, i have taken great care of this phone and yes, i have dropped it a few times but it was in the protective case, and most of times it fell on the side.

I have another question thought; I reflashed the rom with dutty's and did the hard spl by olipro. Won't that affect the warranty? I wouldn't like that the service guys use idiotic reasons for NOT repairing my Diamond.

Can you roll back the hard spl ? ideas anyone?

Thank you
[Touch Diamond, MDA Compact IV General] Malik05:
okay i think we pretty much figured this out now...I just got back from Texas few days ago, and when i had arrived there, it was cold, my phone did NOT have any issues with the screen. the next day, it was VERY hot, and my screen protector is already coming off from before; at the end of the day, i noticed this problem. clearly its a humidity issue...i know that if i remove the screen protector, the mark will go away...
[Touch Diamond, MDA Compact IV General] DanPratt:
Doesn't bother me!

I have the same issue - I wouldn't call it a problem!

I really don't see the big deal about it... It's only noticeable when I tilt my phone so it catches the light... and then only when the screen is off!

Ok, I agree it's not ideal, but I'll live with it until I upgrade to my next phone:D
[Touch Diamond, MDA Compact IV General] rsmallwo:
Well well, my newton ring is coming back, smaller than before but definiately returning. I can't think of anyway in which I'm damaging the phone i.e. putting too much pressure on the screen for it to burst this oily layer.

I think its a design fault which I'm going to get no where with, maybe I'm supposed to operate the phone in an air-tight shock proof container

Going to ring HTC and listen to their excuses.
[Touch Diamond, MDA Compact IV General] owziee:
Yup that is actually correct, I think I've read that in the manual. I'm sitting in a container myself, but the reception was a major problem during the first days so I've built an external antenna connected to my Diamond.

Works pretty good...
[Touch Diamond, MDA Compact IV General] xiaoru:
So I finally found a way to get rid of the oily patch.

As you can see I'm one those who had the problem back in 08 probably those with the same problem had already bought a new phone or gotten it fixed..but i'll tell u guys how i fixed it anyway.

I basically took the strongest tape... stuck it on the screen and pulled real hard.. like using tape to remove dirt off your clothes and stuff...

I recall somone asking how to take off the front plastic screen... well its clued on ... so the tape almost ripped it off .. but it still stuck back on ...

yeah .... thats the end of the oily mess..and i luv my phone again ... screen works fine ... =)

oh yeah , just to note .. i suggest you peel from the top and not from the buttom cuz thats where all the connection is .. u don't need to tear the whole screen off... just the top half or so ... then slide a tissue and dry out the humidity that was stuck inside .. which caused the oily patch ...
[Touch Diamond, MDA Compact IV General] Malik05:
nice...oddly, my screen protector is coming off by itself lol
[Touch Diamond, MDA Compact IV General] rsmallwo:
I've removed my screen portector already and the oily patch is still there, its deffo under the glass screen :(
[Touch Diamond, MDA Compact IV General] rsmallwo:
update

I've spoke nwith HTC and managed to speak with a guy called mike and then a guy called Peter. I went in with an offer of just paying for half the cost to replace the lcd for the newton ring fault. They agreed in principal so phone was picked up and they have sent me an invoice for £28. I've paid this as it feels acceptable in the short term. Will see if it comes back ok.
[Touch Diamond, MDA Compact IV General] rsmallwo:
pouch

Well the phones back with me and all ok, i've purchased item: 300309978535 on ebay with is a leather pouch for my phone. It still fits in my pocket ok in the pouch. It is taking time for me to get used to having to take the thing out of its pouch.

The pouch has a cardboard layer that seems to dissipate force across it pretty well so even when i apply lots of press with my finger on one side, on the other side where i have my finger you can't feel much force exerted on it.....if you can follow me :o
[Touch Diamond, MDA Compact IV General] testmail001:
Hi,

I, too, experienced the problem. I'm sending my Diamond tomorrow, but I've been wondering, what might've caused the issue, and I have one question: have you been using PO-S390 offisial Touch Diamond Pouch? Im asking, because the strap, preventing the phone to slip though the case ends at the level of the screen where the oily stuff begins. Maybe the additional pressure causes the issue?
[Touch Diamond, MDA Compact IV General] :
Same problem on Fuze

Carried mine in my front pocket today.

I took it out and I have the oily rectangle.

I've only had my phone for about 8 weeks.

This sux!

I also have noticed that I can now see the dot matrices for the touch screen....but only in the area of the oily rectangle.

Guys...I think we need to get an attorney or two and consider a class action lawsuit. This is obviously a manufacturing defect.

What do you think? I'm dead serious.
[Touch Diamond, MDA Compact IV General] testmail001:
Ok, so i sent my Diamond, under warranty, with detailed description of the issue, and it has been repaired, no questions asked. From the replaced parts listing I managed to decipher, that the whole LCD has been replaced. Well in my cas it was the whole front of my Diamond (during previous repair they misaligned the nav panel, and I asked them to correct it - they replaced it :) ). Also new software has been uploaded.

The Polish customer service is superb. I sent my Diamond on Thursday, and of course forgot to stick the warranty - receipt into the package, after realising my mistake i sent it on their email, and on Wensday morning I had my Diamond back. Door-to-door service of course, shipping covered by Regenersis (this is the company that does HTC customer service in Poland.Also Nokia and Sony Ericsson).

EDIT:

If you are talking about the little dots, about 2 mm apart then there is nothing really to be worried about. They can be seen from certain angles. They are keeping the touchscreen layers apart: http://machinedesign.com/article/sensor-sense-resistive-touchscreens-0306.

They sould be visible on the whole screen though, so it might have something to do with our oily invader ;)
[Touch Diamond, MDA Compact IV General] XDA-Geek:
Tht's sad as screen is not covered under warranty
[Touch Diamond, MDA Compact IV General] testmail001:
Sorry, but I don't understand. Why wouldn't it be covered by warranty?
[Touch Diamond, MDA Compact IV General] jsjohnson:
I will post this on any forum thread pertaining to HTC screens with a delamination issue (My touch pro is suffering now):

POST THE COMPLAINT VIA HTC's WEBSITE EVEN IF YOUR CARRIER AGREES TO FIX THE HANDSET!

The US site for HTC support is http://www.htc.com/us/CS_Mail.aspx each country will have their own support site. HTC tech reps and cust service reps are physically and virtually separated (communications are bad between the groups). The only way to get this issue remedied properly is to FLOOD HTC with inquiries about this problem. HTC has asked that we do this and document the issue with 2-3 pics per inquiry. Be sure to mention that there are hundreds of individual posts indicating this is widespread and that some people have discussed the possibility of a class action suit. Don't screw yourself and others with inactivity, please submit your concerns to get this issue logged and recalled/fixed. Thanks.

Jason
[Touch Diamond, MDA Compact IV General] bugeyes:
had a diamond on my orange uk contract for just over a year now and have just had my diamond replaced by orange uk for the second time for the oily rectangle no quibles with orange at all and has cost me nothing. great customer service and with orange the handset was replaced within 24 hours to my front door! :D